Wyndham Garden Midland

A decent hotel at a decent price

House keepers are great

There were several conventions in the city and there simply wasn't a place available for me to stay, so I made the reservation two weeks in advance. I had to walk with suitcases on the street in a city where I don't know anyone, at the risk of being robbed, walking from hotel to hotel looking for an available place. I called your customer service, they called the hotel and the only thing they did is (cancel my reservation for free) and unfortunately I had no solution. Tired of walking, I had to sleep on the couch at the reception of another hotel, uncomfortable and without privacy because there was a room that would be available the next morning. It was the worst experience booking accommodation with the Booking.com I DIDN'T LIKE THE EXPERIENCE.

Pleasant

Exceptional

La agua de la piscina estaba muy helada solamente 😅

Good

I’d literally stay anywhere else!

Very good

Very good

Exceptional

Very good

Front desk clerk was friendly and knowledgeable. NA

Front desk clerk was friendly and knowledgeable. NA

Bien trato

It was in a good location around small gas stores. And they gave me a good window view. The ice machine didn’t work and the tv would go out of channels.

It was in a good location around small gas stores. And they gave me a good window view. The ice machine didn’t work and the tv would go out of channels.

Everything was great. And the staff was awesome.

Stayed three days and didn’t receive any clean towels and room was not cleaned the whole time I was there.

Clean, quite, friendly,comfortable Not sure if the pool was closed or what but the water didn't look clean

Not sure if the pool was closed or what but the water didn't look clean

It was clean. And accessiblr

Good

Very pleasant stay. Will definitely be back next time im in town visiting

Exceptional

Ok

Terrible rooms, dirty and hot!

Clean room and great night.

Cleaning staff need to be more thorough , the rooms need to be inspected often due to tank behind toilet not filling and some tiles in one of the rooms restroom coming unstuck especially it being a handicap room.!

Convenient location and decent price compared to other properties. Pictures online are misleading. The property is very old, dated, and worn. Pretty clean though.

Convenient location and decent price compared to other properties. Pictures online are misleading. The property is very old, dated, and worn. Pretty clean though.

Enjoyed our 2 night stay. Room was clean and AC was extremely cold....perfect for the humid 99+ degree weather we were having. Did notice the room was missing the smoke detector and under closer observation, the wall where the smoke detector should have been mounted was chard as if the wires caught on fire.I did bring it to the attention of the front desk personnel.

The staff The dank and fungicidal smell in the room

The staff The dank and fungicidal smell in the room

Bad

Dirty smelly and nasty

Dirty smelly and nasty

Great breakfast and very comfortable room They where having problems with pool heater so was closed part of time

Might next time we are through Midland.

Perfect stay love it

The bathroom had some pictures broken and they were just laying there and not that big of a deal but just coffee maker was broken and the breakfast area

The bathroom had some pictures broken and they were just laying there and not that big of a deal but just coffee maker was broken and the breakfast area

We love everything always very accommodating

We love everything always very accommodating

Very clean N/a

Very clean N/a

Our room was very clean, the staff was very friendly and very helpful. We got to enjoy the pool and hot tub for a little while even though it was almost time to close, the AC worked really good and the shower was very nice and warm. The breakfast was hot and delicious. We always like to stay there.

Pleasant

The location and pool size Everytime we stay it’s in a room that’s so old and beat up. The latch to the room looked like someone tried to break in, the door to the bathroom was missing a hinge so it caught on the floor everytime. The pool and hot tub are the same temperature, which was cool, not cold and far from hot.

The location and pool size Everytime we stay it’s in a room that’s so old and beat up. The latch to the room looked like someone tried to break in, the door to the bathroom was missing a hinge so it caught on the floor everytime. The pool and hot tub are the same temperature, which was cool, not cold and far from hot.

They could not find my Booking.com reservation. Although I have stayed at this property several times and they charged me anyway even though I didn’t stay there. The manager never called me back. They could not find my Booking.com reservation. Although I have stayed at this property several times and they charged me anyway even though I didn’t stay there. The manager never called me back.

The breakfast ?

The breakfast

Exceptional

I will come back

Not really

Breakfast was ok. Pool, hot tub and gym overrrun with kids .. property is run down pics are deceiving. It was OK but not in best part of town.

Breakfast was over by 7am when I was told its was over at 9am

The room was adequate. I was there for a night and it was hospitable.

It was fine.

I booked at that property because my son had a football tournament over the weekend. We arrived on Friday check in was easy. I had to put a $50 deposit down which was disclosed before I got there. No problem we were booked until Sunday check out. unfortunately, Saturday evening I was admitted into the Midland Memorial Hospital to have emergency surgery, which was out of my control. I was unable to drive the seven hours back to home without having surgery. I booked a room with two queen beds my daughter who is 20 son-in-law 21 and son who is 14 and myself we’re staying in the room. From my hospital room in pain I called the property to extend my stay until Monday because my sisters were driving into town so one of them could take the kids home on the seven hour trip. At this point, the property advised me that I had to rebook on Booking.com for the Sunday night and that I would not be charged another deposit as I had already paid the $50 deposit. I booked the room. I’m Booking.com called the property back. Let them know that we wanted to stay in the same room to 216 they said no problem. and my 20 year-old daughter went down to the desk and had the keys reactivated so we could check out Monday. Sunday night I let the kids order pizza and it was delivered to the lobby. My daughter and son-in-law went down and picked it up and went back to the room. Monday, my sisters were helping get the room cleared out and get the kids loaded up when the front desk manager went up to the room, made my children go down to the lobby. Accuse them of stealing somebody else’s order for pizza and not paying for the room. instead of the property calling me as the reservations were both booked and payed for by me they continued to call my kids liars and thieves. luckily another football mom was their checking out an managed to resolve the situation. after all that they did charge my card without authorization a second deposit. Terrible management, awful customer service and will not be booking with them in any state in future travels

Good

Outdated an there were only 2 towels for four of us very loud people slamming doors an sink was clogged

It was cheap It was supposed to be a non smoking facility but the third floor stunk of marijuana. It was so bad, we checked out and didn’t stay the second night we had paid for. We left at 11 pm instead of staying.

Didn't get our room till after midnight. The the staff Came in to get our dirty towels while we were gone and didn't leave any in return. Had to wait 2 hrs for clean towels because they didn't have any.

Rude unfriendly staff and no hot water

The lobby was very nice. The hotel is outdated and the hallways are dark and dingy. The tv barely worked and was all fuzzy, fridge was hot, and the hot water was dangerously hot.

It was a nice stay to be there for the first time

they welcome pets but make sure you are aware of the fee, caught us off guard how much it was compared to most places. other than that it was good.

Pics were definitely deceiving. It is an older hotel that could use some work. I overheard the front desk worker complaining about how “there are a bunch of kids staying here right now, so it’s really loud.” To someone checking in (who told her after the fact that they had kids in the car). They have a restaurant and bar, but it’s completely separate and you can’t take food or drinks in annd out. Did the job for one night but won’t stay again.

Brenda was talking badly bout customers in front them saying one the room at 3 we had was destroyed because we complaint or her saying she was going room to bring clean towels and trash she never came or never sent anyone but some kid that said only picking up sheet but never brought us back any and they all left for the day we had to get cleaning supplies trash bags and buy new towels they had already charged us for the 4 days and when we tried get a refund stay somewhere else on second day they said the were solely operated there was nobody to complain to but some staff don't stay at this hotel at all

Yes

The beds were super comfortable. It seemed overcrowded. I thought it seemed way outdated and over-used. It could use a remodel for sure.

The only issue we had was there was very low water pressure with the sink and the bathtub/shower. Super friendly and knowledgeable front desk.

KITCHEN STAFF RUDE

the shower had very little water pressure the whirlpool (advertised as a Jacuzzi/hot tub) ran out of Hot water... The key turned off halfway through my stay leaving me wet and cold for almost half an hour.....

Excellent

Excellent

Nothing

The room stunk like sweaty man clothes. I was expecting a way better hotel with the good reviews. But was saw differently. Wouldn't recommend.

The room stunk like sweaty man clothes. I was expecting a way better hotel with the good reviews. But was saw differently. Wouldn't recommend.

The room was clean and the staff was friendly. The hot tub was really nice also.

The room was clean and the staff was friendly. The hot tub was really nice also.

I booked 3 rooms for myself and family members for a funeral in Midland, Tx. When my cousin arrived at this hotel, the desk clerk was sleeping on a couch in the lobby. He woke the clerk up. My cousin was told that he did not have a room at this hotel and the clerk sent him to a different Wyndham hotel. My cousin was sent back to this hotel and the clerk found his room. This is unacceptable. My cousin should get a partial refund for this room. He didn’t get any sleep. Had the room for only 4-5 hours before he had to attend his father’s funeral. And the breakfast was horrible!

I booked 3 rooms for myself and family members for a funeral in Midland, Tx. When my cousin arrived at this hotel, the desk clerk was sleeping on a couch in the lobby. He woke the clerk up. My cousin was told that he did not have a room at this hotel and the clerk sent him to a different Wyndham hotel. My cousin was sent back to this hotel and the clerk found his room. This is unacceptable. My cousin should get a partial refund for this room. He didn’t get any sleep. Had the room for only 4-5 hours before he had to attend his father’s funeral. And the breakfast was horrible!

Out of the 3days we were there, on one day the room wasn’t cleaned. Also, the breakfast selection was terrible.

Out of the 3days we were there, on one day the room wasn’t cleaned. Also, the breakfast selection was terrible.

The rooms were small but had everything we needed. The ac works good, great water preasure and temp in the shower. Just be sure to send a husband down for towels or any extra amenities you may need.As a woman, I was told there were no extra towels for the shower. We had 2 towels in the bathroom, but 3 of us stayed in the room and needed to shower. We checked in as a party of 3. Thankfully they were able to find towels when a man asked. Just something to note.

The rooms were small but had everything we needed. The ac works good, great water preasure and temp in the shower. Just be sure to send a husband down for towels or any extra amenities you may need.As a woman, I was told there were no extra towels for the shower. We had 2 towels in the bathroom, but 3 of us stayed in the room and needed to shower. We checked in as a party of 3. Thankfully they were able to find towels when a man asked. Just something to note.

Spotless room, helpful staff, great price

Spotless room, helpful staff, great price

The bathroom was not in good condition, it was dirty. I don’t think it was cleaned at all as well the floors. I don’t think they swept or mop.

The bathroom was not in good condition, it was dirty. I don’t think it was cleaned at all as well the floors. I don’t think they swept or mop.

My go to when intown... pool and hot tub on point.. i do hate to restroom space they should do away with the tubs and put in showers only...

My go to when intown... pool and hot tub on point.. i do hate to restroom space they should do away with the tubs and put in showers only...

Yes

Yes

Jose and Ivan were really helpful

I liked the location of the hotel. Breakfast was fair could have been better, it was really cold.

Brenda working the front desk made the trip enjoyable.

Brenda working the front desk made the trip enjoyable.

I arrived very late for check in. The person working the front desk was sleeping on the couch. After I woke him, he told me I did not have a reservation. He sent me to a different hotel. They sent me back to the original hotel(your hotel). Then the guy at the front desk found my reservation. I was in town for a funeral. This was unacceptable.

I arrived very late for check in. The person working the front desk was sleeping on the couch. After I woke him, he told me I did not have a reservation. He sent me to a different hotel. They sent me back to the original hotel(your hotel). Then the guy at the front desk found my reservation. I was in town for a funeral. This was unacceptable.

The night staff sucked. The man there at knight refused to make any coffee and did not have your 24 hour coffee service only because he was lazy and refused to do anything. Either needs to be retrained or find another job in the hotel. I had to get dressed and 18° weather and go to a local store to get coffee hot coffee at 4:30 in the morning because he refused to do his job. Unacceptable. The staff when we checked in was outstanding don’t know what this guy’s problem was but you need to investigate this. Room conditions are very worn out. Was not at the level of even a motel six as far as the condition of the room. Yes it had to sit in couch. The bed was semi comfortable, but the condition of the room was absolutely unacceptable

The room was clean...I would not say spotless, but part of that was the carpet was torn and very worn. The bathroom could use a remodel, but linens were clean, although yellowed. Overall, it met our needs for 1 night.

The room was clean...I would not say spotless, but part of that was the carpet was torn and very worn. The bathroom could use a remodel, but linens were clean, although yellowed. Overall, it met our needs for 1 night.

But overall, hotel was clean and check in was smooth. Every employee we saw was kind and helpful.

But overall, hotel was clean and check in was smooth. Every employee we saw was kind and helpful.

Best place to stay at

Best place to stay at

I realize that breakfast is complimentary. But I feel like it should at least be edible. The girl that makes the food was rude. Eggs were burned, the biscuits were hard as a rock. All the other staff were wonderful. and the room itself was also great.

I realize that breakfast is complimentary. But I feel like it should at least be edible. The girl that makes the food was rude. Eggs were burned, the biscuits were hard as a rock. All the other staff were wonderful. and the room itself was also great.

O

O

The staff is great however the rooms can range from great to oh lord what did I book.

The staff is great however the rooms can range from great to oh lord what did I book.

Iván the front desk manager was awesome to deal with! Highly recommended!

Iván the front desk manager was awesome to deal with! Highly recommended!

One room had someones underwear hanging in the closet and a cottonball in a bed. The bathrooms were little and the breakfast was mediocre.

One room had someones underwear hanging in the closet and a cottonball in a bed. The bathrooms were little and the breakfast was mediocre.

The air conditioning is not working. The room was clean.

The air conditioning is not working. The room was clean.

We stayed in a handicapped room and it was clearly one that they had tried to adapt from an existing room. The bed was way too high for a handicapped person; the toilet was way too low and made a loud whistling noise; No USB outlets for charging devices...an old hotel that was just sort of "hanging on".

We stayed in a handicapped room and it was clearly one that they had tried to adapt from an existing room. The bed was way too high for a handicapped person; the toilet was way too low and made a loud whistling noise; No USB outlets for charging devices...an old hotel that was just sort of "hanging on".

Old

Old

Everything was just fine. Good location and okay price for anyone flying out early morning.

Everything was just fine. Good location and okay price for anyone flying out early morning.

The executive room (bathroom) is not big enough, with the door being very close to the toilet.

The executive room (bathroom) is not big enough, with the door being very close to the toilet.

The location is great. The place is a bit run down, but it's fine for the price. What really made the trip was the incredible customer service by Jose at the front desk - so courteous, kind, and went above and beyond every time I interacted with him. He is truly a gem!

The location is great. The place is a bit run down, but it's fine for the price. What really made the trip was the incredible customer service by Jose at the front desk - so courteous, kind, and went above and beyond every time I interacted with him. He is truly a gem!

Everyone was so sweet. Room was immaculate and breakfast was amazing. Thank you Wyndham

Everyone was so sweet. Room was immaculate and breakfast was amazing. Thank you Wyndham

They were going to charge me $100 to have my tiny dog in the room. A terrier-Chihuahua mix. Obviously an animal they will destroy a hotel room. The attendant declined to charge me the extra $100 but only because I told him it was highway robbery Aside from that, the place was okay.

They were going to charge me $100 to have my tiny dog in the room. A terrier-Chihuahua mix. Obviously an animal they will destroy a hotel room. The attendant declined to charge me the extra $100 but only because I told him it was highway robbery Aside from that, the place was okay.

Check in was easy and so was checking out. Staff of friendly couldn’t ask for a better last minute stay.

Check in was easy and so was checking out. Staff of friendly couldn’t ask for a better last minute stay.

Only complaint was no hand soap in the bathroom

Only complaint was no hand soap in the bathroom

Clean room

Clean room

We did not stay. We walked into the roof and made the decision to leave because it was dirty and was not a true reflection of the pictures online. This should rates a one star hotel

We did not stay. We walked into the roof and made the decision to leave because it was dirty and was not a true reflection of the pictures online. This should rates a one star hotel

Overall happy with my stay. Only thing was the TV was outdated, not many channel options

Overall happy with my stay. Only thing was the TV was outdated, not many channel options

Staff was polite and kind. Room toilet didnt flush when i asked about joining rooms, since we rented 2 rooms i was informed they would be attached when infact they were not. We opted for late check out and were called and told we didnt have late ck out.

Staff was polite and kind. Room toilet didnt flush when i asked about joining rooms, since we rented 2 rooms i was informed they would be attached when infact they were not. We opted for late check out and were called and told we didnt have late ck out.

Climate change as comfort

Climate change as comfort

Great place

Great place

J

J

Nothing was ever clean their always out of fresh towel lining and room was never clean I stayed their 2 weeks do to a family emergency my nephew was shot

Nothing was ever clean their always out of fresh towel lining and room was never clean I stayed their 2 weeks do to a family emergency my nephew was shot

Ocho 80-the steak was so tough that I couldn't chew it and was over cooked. I brought it home and gave it to my dog. Potato and steamed veggies were really good. I will save my $35 for somewhere good. The hotel part was good, the restaurant maybe a 2.

Ocho 80-the steak was so tough that I couldn't chew it and was over cooked. I brought it home and gave it to my dog. Potato and steamed veggies were really good. I will save my $35 for somewhere good. The hotel part was good, the restaurant maybe a 2.

Cleanliness was great, along with staff, but the hotel is a bit outdated. It does the job for a weekend of softball ball.

Cleanliness was great, along with staff, but the hotel is a bit outdated. It does the job for a weekend of softball ball.

Was charged $50 for incidentals at check in. Was told it was in case things were broken or we left our towels on the floor…said it would be back on my card in 7-10 days if everything was good.

Was charged $50 for incidentals at check in. Was told it was in case things were broken or we left our towels on the floor…said it would be back on my card in 7-10 days if everything was good.

At first my key wasnt working so i had to go back to the front desk and it turns out that my key wasnt working because they tried to give me a room that already had someone staying in it.

At first my key wasnt working so i had to go back to the front desk and it turns out that my key wasnt working because they tried to give me a room that already had someone staying in it.

If I could give zero stars, I would. The “luxury suite” looked like it is still in the last century. The air conditioner sounded like a jet engine preparing for takeoff, and the “complimentary breakfast” was a slice of white bread and something pretending to be orange juice. The staff looked as thrilled to be there as I was — which is saying a lot. I left with more questions than when I arrived — mainly: what did I just pay for? I had to get my door key rekeyed 3 times and each time, some how, it was something I did incorrectly. The manager said that I could check out, but they were going to still charge me. Customer Service is dead, especially at this hotel. This is not a Wyndham Garden hotel. Save yourself, stay somewhere else.

If I could give zero stars, I would. The “luxury suite” looked like it is still in the last century. The air conditioner sounded like a jet engine preparing for takeoff, and the “complimentary breakfast” was a slice of white bread and something pretending to be orange juice. The staff looked as thrilled to be there as I was — which is saying a lot. I left with more questions than when I arrived — mainly: what did I just pay for? I had to get my door key rekeyed 3 times and each time, some how, it was something I did incorrectly. The manager said that I could check out, but they were going to still charge me. Customer Service is dead, especially at this hotel. This is not a Wyndham Garden hotel. Save yourself, stay somewhere else.

Had my ice chest stolen

Had my ice chest stolen

The walls are paper thin so unless you like hearing your neighbors' TVs and normal conversations, I wouldn't stay here. And if you think calling the front desk on the room phone AND your cell phone to ask for assistance will help, it won't because the front desk doesnt answer the phones. I won't be back.

The walls are paper thin so unless you like hearing your neighbors' TVs and normal conversations, I wouldn't stay here. And if you think calling the front desk on the room phone AND your cell phone to ask for assistance will help, it won't because the front desk doesnt answer the phones. I won't be back.

Good for price, clean. Water pressure wasn’t so great. Noisy hallway, however can’t beat the price and it was clean and the staff was nice and professional.

Good for price, clean. Water pressure wasn’t so great. Noisy hallway, however can’t beat the price and it was clean and the staff was nice and professional.

Quick and easy stay

Quick and easy stay

It was very nice and the restaurant was awesome

It was very nice and the restaurant was awesome

Greatest

Greatest

No issues

No issues

When asked for my room to be clean it was never instay their 15days due to my nephew was shot and they had me more stressed then my family I wouldn't let my dog stay their

When asked for my room to be clean it was never instay their 15days due to my nephew was shot and they had me more stressed then my family I wouldn't let my dog stay their

Great staff clean room quiet

Great staff clean room quiet

Over all good nice friendly ppl work there. Thank you

Over all good nice friendly ppl work there. Thank you

Great staff and management. The manager on duty helped with my mistake with with wrong dates

Great staff and management. The manager on duty helped with my mistake with with wrong dates

Clean hotel with great price.

Clean hotel with great price.

Old

Old

I asked that the room be cleaned, they remade the bed that had soil sheets

I asked that the room be cleaned, they remade the bed that had soil sheets

Hotel just looked run down. When the cleaned our room she didn't leave TP, only 1 towel for 2 people, no coffee replaced. I had to go find maids and try to communicate on what i needed. Light fixure broke, food yuck.

Hotel just looked run down. When the cleaned our room she didn't leave TP, only 1 towel for 2 people, no coffee replaced. I had to go find maids and try to communicate on what i needed. Light fixure broke, food yuck.

Elevator to take you to floor but not a dislike but out of order on second elevator in middle was annoying

Elevator to take you to floor but not a dislike but out of order on second elevator in middle was annoying

I was charged an extra hundred dollars that I have not been reimbursed for my deposit hasn’t been reimbursed so I am out $155 for no reason I’ve called twice to ask for management and no call back. I will continue to leave bad reviews until I receive a call back.

I was charged an extra hundred dollars that I have not been reimbursed for my deposit hasn’t been reimbursed so I am out $155 for no reason I’ve called twice to ask for management and no call back. I will continue to leave bad reviews until I receive a call back.

Elevator down, sheets were stained

Elevator down, sheets were stained

Y

Y

Worst experience I have ever had with front desk customer service. Will never book through this site again and will never stay here again.

Worst experience I have ever had with front desk customer service. Will never book through this site again and will never stay here again.

I did not feel safe at times. We had knocking on the door twice. I had to call front desk service to come and check on us.

I did not feel safe at times. We had knocking on the door twice. I had to call front desk service to come and check on us.

Only place I stay.

Only place I stay.

Great room really clean and great looking property

Great room really clean and great looking property

Stay was very good. I had to look through a lot of reviews before I picked the Wyndham hotel. Midland hotels seem to have a lot of issues in their reviews. My brother stayed at a supposedly nicer hotel than this and was very disappointed. For this hotel it was clean, the rooms were large, it came with a microwave refrigerator and coffee pot (sorta), and the bathroom was clean although rather small. They seem to keep the place up the best they can and all in all it was pretty nice. Price compared to what I got was very good. I say sorta on the coffee pot because I could not get it to work, however I did take it down to the front desk and they took care of it and even made me a cup of coffee. I did not eat at the restaurant so I cannot say anything there. They did serve a nice breakfast with a lot of choices from waffles to eggs and either bacon or sausage. There was juice and yogurts. Here's the small convenience store located right around the corner about two blocks away. The grounds were all well kept. There is an indoor pool and I did use it but cannot say it was the best pool I've ever been to. If you're staying in Midland it seems like you have to read through the reviews. I did see two elevators, one was out of service the other one worked. There was a nice maker also and it seemed to be working all the time. Very happy with the stay, room was clean bed was comfortable and it fit the bill for a couple nights.

Stay was very good. I had to look through a lot of reviews before I picked the Wyndham hotel. Midland hotels seem to have a lot of issues in their reviews. My brother stayed at a supposedly nicer hotel than this and was very disappointed. For this hotel it was clean, the rooms were large, it came with a microwave refrigerator and coffee pot (sorta), and the bathroom was clean although rather small. They seem to keep the place up the best they can and all in all it was pretty nice. Price compared to what I got was very good. I say sorta on the coffee pot because I could not get it to work, however I did take it down to the front desk and they took care of it and even made me a cup of coffee. I did not eat at the restaurant so I cannot say anything there. They did serve a nice breakfast with a lot of choices from waffles to eggs and either bacon or sausage. There was juice and yogurts. Here's the small convenience store located right around the corner about two blocks away. The grounds were all well kept. There is an indoor pool and I did use it but cannot say it was the best pool I've ever been to. If you're staying in Midland it seems like you have to read through the reviews. I did see two elevators, one was out of service the other one worked. There was a nice maker also and it seemed to be working all the time. Very happy with the stay, room was clean bed was comfortable and it fit the bill for a couple nights.

Room was clean, but hotel not in a good area of town

Room was clean, but hotel not in a good area of town

Staff was very friendly and the rooms were clean.

Staff was very friendly and the rooms were clean.

The motel was great cleanings was awsome food was great coffee was excellent and the was one girl that worked in the kitchen young lady man she was one cleaning machine and kept the food full they need to recognize her

The motel was great cleanings was awsome food was great coffee was excellent and the was one girl that worked in the kitchen young lady man she was one cleaning machine and kept the food full they need to recognize her

Wasnt ready for us when they said we could check in. Didnt give us the lay of the land. Rude and inconvenient

Wasnt ready for us when they said we could check in. Didnt give us the lay of the land. Rude and inconvenient

Incredible customer service

Incredible customer service

When I checked in at this hotel, the person at the front desk just gave me keys and told me I was set to go. We have paid at checkout before and I just figured we would pay at checkout.

When I checked in at this hotel, the person at the front desk just gave me keys and told me I was set to go. We have paid at checkout before and I just figured we would pay at checkout.

Very accommodating receptionist.

Very accommodating receptionist.

This was a great property for the time we spent there. The staff was friendly and the parking was easy. The restaurant was a delicious surprise as well.

This was a great property for the time we spent there. The staff was friendly and the parking was easy. The restaurant was a delicious surprise as well.

Every was great. Staff was great

Every was great. Staff was great

Staff wasn't friendly and its an older hotel

Staff wasn't friendly and its an older hotel

Great customer service

Great customer service

Property is dated.

Property is dated.

Stayed in a double bed only had two towels ask for more since we have two adults and two children that had no towels next day i ask for towels cause they went in and only made one bed didn’t. Change out towels thow trash nothing and had no towels to give me!! Worse stay ever

Stayed in a double bed only had two towels ask for more since we have two adults and two children that had no towels next day i ask for towels cause they went in and only made one bed didn’t. Change out towels thow trash nothing and had no towels to give me!! Worse stay ever

Great restaurant on site.

Great restaurant on site.

You did not place me in the correct room. You placed me in an handicapped room where the shower head was short and didn’t function normally. It spewed water all over the floor because the shower curtain wasn’t long enough to prevent water from overflowing, so I had to step into a wet bath mat. The room appeared to not have been cleaned and occupied in sometime. You guys had a credit on my account which was correct then fully charged me after I cancelled and left the following morning. This was a terrible experience for me

You did not place me in the correct room. You placed me in an handicapped room where the shower head was short and didn’t function normally. It spewed water all over the floor because the shower curtain wasn’t long enough to prevent water from overflowing, so I had to step into a wet bath mat. The room appeared to not have been cleaned and occupied in sometime. You guys had a credit on my account which was correct then fully charged me after I cancelled and left the following morning. This was a terrible experience for me

We were pleased with our stay. Only problem was the closest elevator was not working and senior citizens in our group had to walk a much longer distance.

We were pleased with our stay. Only problem was the closest elevator was not working and senior citizens in our group had to walk a much longer distance.

Absolutely loved this place

Wonderful.

Loved the warm indoor pool. Housekeeping everyday to change my sheets. Very welcoming staff.

Room was good size and clean.

This hotel did not use the actual pictures inside. Not on the greatest side of town. Very run down

Elevator was barely working and the shower drained very slowly.

Thank you for a nice and pleasant atay

The hotel was overall pretty good. Elevator was not working properly, we went to go swimming in the morning and they said it would be 2 hours before we could get in.

Was disappointed my room did not get cleaned after I left for day and when returned and saw this was like let me go down desk and at least get clean towels and desk personal not only didn’t acknowledge me as I stood at desk 5 plus minutes while we ok phone when he did get off phone said all he had to offer me was 1 large dry off towel. Customer service needs improvement as well as why my room was not cleaned.

Fix the elevators

Hallways are dark and smell bad. Room had stains on carpet and couch. Management was rude and inconsiderate.

I liked the indoor, heated pool. The elevator is a little weird though. Went up to the 3rd floor (where my room was) but the doors didn’t open. It just went back down to one.

Key didn't work after I used it 10 minutes prior. One elevator didn't work at all and I got stuck in the other one. Whole place smelled like diesel and oilfield. Paid for 3 nights didn't stay any of those. Checked right back out lost my money and had to pay for another 3 nights at a different hotel.

Bill and Emma told their baby boy, “If you can’t say something nice, don’t say anything at all." I choose to take them up on this piece of advice. Suffice to say, we won’t be going back. We travel this route 1-3 times per year but this hotel is off our list.

Pool and hot tub water was stagnant. Coffee maker in room did not work,after notifying the front desk I was told to give her about 15 minites and she would get a replacement,after waiting an hour, it never came. Elevator would stick on the 2nd floor, after pushing the button several times ot would finally open.

Extremely sketchy area. Children sitting on the floor in hallways at 10:00pm on a Tuesday with no adult supervision. Exit doors propped open to parking lot. Lots of people loitering. Etc.

The hotel was out of towels on Saturday. They came on Friday collected all of the towels, Saturday at 8 am requested towels my hisband took a shower and no towel to dry off with. No towels by 2 pm!!! Mentioned this to the frint desk lady i was told...there is a tournament this weekend (what does that have to do with us that no towels available). Also told, well ma'am we are out of towels because everyone wants to take a shower. Really!!!! West Texas with 30 mph winds, sand, dust and whatever else is in the air peps need a shower hourly!!!???

Really nice

Had a very nice stay here, only problem I had was the fridge froze all my drinks and they exploded. Other then that the stay was great, nice rooms, comfy beds and excellent ac system…

Loved the hot tub... the room was spacious and cozy. Enjoyed the set up and layout of the room. Enjoyed the fwct that there was restaurants close enough to walk.

Love it

Oi

The Internet did not work the whole entire time the manager Kaci was extremely rude. The pool did not work the whole entire time the linens when changing in our bed were filthy. They were having an attitude when I requested them to be changed only to get dirty ones again the ice machine did not work it was just not a pleasant stay just be aware.definitely wasn’t worth my money

We were checked into the incorrect room type. The room was smelly with no towels. The front desk staff promptly fixed the room type issue and we were moved to a much cleaner room. However we had to ask repeatedly for towels each day and no towels were ever available at the pool. The pool was closed most of our stay which was the reason for booking.

Hotel smelt like weed from the time you walked in the door, staff was rude, and they had no clean towels for the pool and kids were told to share with other kids they didn’t even know! And they told us they didn’t have any extra towels for the room, when I booked for three people and only had two towels. Definitely wouldn’t stay there again.

We like how close it is to the pool and how the treat us with her service animal

The pillows and blankets that we recieved where all stained

Room was clean.

Our toilet would not flush!!! We had to fill the tank with water from the tub.

The room was so small for a double. Very dirty inside room, our hallway smelled like Marijuana other hallway smelled like rotted stuff & mildew the photos on website looked very nice but in person totally opposite except main entrance area & pool once you start down hallway to rooms the disgust begins also elevator not work other elevator kept opening & closing while we were inside of it but staff members were nice at least checked out not long after checking in went to another hotel

Kids loved the pool

We loved it was staying for softball tournament kids enjoyed the pool!! Only thing that was bad took forever to get hot water!!

Appropriate clean and affordable

Terrible customer service and when you book online, it says one thing once you get to the resource, it says different things and they want to change their policy, but they haven’t updated on the app and I booked through the app

Friendly breakfast staff

Loved our stay

This hotel is nice enough for the price. I always, for some reason, have some random towel that looks like a maintenance towel left somewhere in the room when I check in. Weird, but I just leave it. Also, the bedding needs desperately to be updated, specifically, the pillows. Each time I go, they're so lumpy and uncomfortable. I stay here most visits to Midland and the front desk people are always friendly and helpful, if needed. The music in the restaurant is pretty loud, but not an issue once in the room.

The best

I did not receive my refund

Comfy bed speedy check in, nice stafd

Property updated on the outside but not on the inside.

Gross and dirty toilet so low and towels look dirty and yellow. Iron doesn’t work and when I asked for replacement and towels they were never brought up.

Our first round had no working electricity they moved us in the next room had no hot water…. It was not the best experience for sure.

People were so nice.. shower water to cold...and pressure not strong... breakfast Buffet needs more always empty and not enough...other wise it was good and comfy...

Great location for me.

I have stayed at this hotel fairly regularly and it gotten progressively worse every time. This last stay, there was no hot water and I tried calling the front desk from the room and my cell phone for 15-20 minutes with no answer. I will not be back until I am assured that I will not have these issues again.

Very nice staff.

Overall a great stay. Easy check-in process.

Fine

Comfortable, good value, convenient location, good restaraunt

My only place i stay

Best hotel i stayed

I made online reservations for a PET room. When I checked in on the day of arrival, there was a paper hanging in the back of the check-in area saying that there was a NON-REFUNDABLE PET CHARGE OF $100.00 AS OF JAN 1, 2024! Nothing online told us this! Our Room was $172 for one night PLUS the $100 FEE for our Medium Dog! I made a claim, but they never responded! I asked for a receipt for the $100 charge, but they never sent it. BE VERY AWARE of how this place works, they seem not to like to do business with normal travelers because most of the people staying there are Oil Field workers who stay for extended times. We have stayed in a lot of hotels and never had a charge like this. I contacted the main chain and they were unaware of the large fee but said it was up to the site of the Hotel to determine it.

Nice and clean room

The room was comfortable but the shower wasn’t useable. The water was a feeble trickle and not even Luke warm.

No hot water!

I've stayed here multiple times and have never run into so many issues. When I arrived I noticed a maintenance towel hanging on the closet door handle, but didn't think much of it at first. At 1am when I was going to bathe, I realized the room had no hot water. I assume they'd been working on it and never finished fixing it. I changed rooms not long after that. When I went to bed right after. the a/c unit would make a loud rattling noise when it turned on, so I got zero sleep that night. But there was hot water. The next day, I changed rooms again. When I went to bed, the pillows - ALL 4 OF THEM - we rock hard. I wasn't able to get sleep on these and got a neck and headache. When I got up in the morning to bathe, again, NO HOT WATER. Y'all, I don't know what's going on here, but you need to get it together! There was construction on site, but hot water is a major thing. Maybe update the pillows as well! I don't know if I'll be able to stay here again. The front desk staff was friendly and didn't fuss when I wanted to move, but the stay was just not good.

N/A

The water did not get warm for my shower the first night, but the second night I realized that you have to let it warm up for about 15 mins. The hotel staff kindly allowed me to switch rooms with ease when I told them I was uncomfortable being toward the back door instead of close to the front.