Grand Texan Hotel And Convention Center
About Grand Texan Hotel And Convention Center
Grand Texan Hotel and Convention Center has over 40,000 square-feet of meeting space with optional banquet service. Free Wi-Fi and a 40-inch flat-screen TV is featured in each guest room at Grand Texan Hotel and Convention Center. The guest rooms are also fitted with a microwave and a refrigerator. The hotel also has a fitness center available. The Petroleum Museum and Midland Industrial Park are each within 10 minutes’ drive.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
Reviews
The hotel reviews indicate a mix of positive and negative experiences, with a majority leaning towards dissatisfaction. Common complaints include dirty rooms, poor maintenance, and unhelpful staff.
- Convenient location
- Affordable rates
- Dirty and poorly maintained rooms
- Unhelpful and unprofessional staff
- 0.5/5
Not much Not much
- 5/5
Exceptional
- 2.5/5
Passable
- 2.5/5
Price Internet was down all week had to use my on wifi cost me additional monies with phone carrier due to location of hotel
- 2.5/5
Internet was down all week had to use my on wifi cost me additional monies with phone carrier due to location of hotel
- 0.5/5
Bad
- 1/5
Riff Raff.
- 1/5
The Door Locked, it had hot water, Riff Raff.
- 3.5/5
Location
- 3.5/5
Price Location
- 0.5/5
Bad
- 0.5/5
Bad
- 5/5
Exceptional
- 4.5/5
Clean rooms, towels changed, although parts were under renovation there was no fault with those that were. The owners were friendly and approachable. I had no problem getting my deposit back. I would definitely stay there again at the right price. N/A
- 4/5
They did not offer breakfast
- 4/5
They did not offer breakfast
- 0.5/5
Nothing Dirty sheets stained with body fluids, smoke alarm missing batteries and weed stench, old decrepit mattress just outside the room. The owner was rude from the jump. The front desk guy said we would get a refund in the morning from the owner but owner refused the next morning even though we spent a total of 3 minutes in the rooms. Unsafe outside with not enough lighting. Pictures on the website are from a different time before this place went downhill. Total catfish of a property stealing people’s money.
- 0.5/5
Nothing Dirty sheets stained with body fluids, smoke alarm missing batteries and weed stench, old decrepit mattress just outside the room. The owner was rude from the jump. The front desk guy said we would get a refund in the morning from the owner but owner refused the next morning even though we spent a total of 3 minutes in the rooms. Unsafe outside with not enough lighting. Pictures on the website are from a different time before this place went downhill. Total catfish of a property stealing people’s money.
- 3.5/5
Price
- 3.5/5
Price
- 0.5/5
Didn't stay . Showed up and no one to check me in. The staff member was arrested and the clerk/ manager had to go to jail to get all the property keys back. Want a refund Unprofessional and a little run down
- 0.5/5
Unprofessional and a little run down
- 2/5
Disappointing
- 5/5
Exceptional
- 0.5/5
Bad
- 0.5/5
Bad
- 3.5/5
Location
- 3.5/5
Price Location
- 2/5
N/A
- 3.5/5
Location
- 3/5
Nice friendly staff No laundry room
- 0.5/5
The price of a room The receptionist was rude, instead of handing me my Id and card back. He threw it. There was an odor inside the lobby. When I resched my room. The outside lights were broken, leaving the area in complete darkness. The overall cleanliness of the room was poor. Trash was still in the bin, the restroom looked like it hadn't been properly cleaned in a while. I refused to stay in a place like that and made accommodations elsewhere.
- 3.5/5
Price vs room
- 2.5/5
The place was very beautiful and very safe I paid for a decent price for my room, it wasnt horrible but it wasn’t cheap either of a price, but the man made me still drop 100 for a deposit and when i asked if they had a pool and if we could use while we stayed, he said he had to charge more on top of that for pool use, and room was clean but we had stains all over the bed, on top of that out of everything, we were definitely not happy with paying more money just to not use a pool and still have stains on a bed on our stay.
- 2.5/5
Price vs stay was acceptable Waited 3 hrs to check in, no staff was available, maintenance staff tried to charge me $ 100 cash deposit to get my room that was already paid for when check in showed up they tried to charge me $100.00 deposit . Was told even though hotel advertised breakfast it wasn't for online guest only walk ins . Place could really be something but first need to understand what customer service is . Pretty weak in that department
- 4.5/5
I did have to check out earlier than planned, but overall the staff was respectful and kind from the beginning. It may not seem like the place for you at first, but honestly, it might surprise you.
- 0.5/5
Scary and very dirty
- 2.5/5
Filthy.
- 0.5/5
Nothing They took our money .
- 3.5/5
The price and location was fine. I had to leave on wensday instead of friday .asked but no creadit or refund was giving . Also i reserved a single king room and instead was given 2 queens in a diffrent room then requested. They rented my prepaid resevation out .and no kind of refund or creadit for needing to leave early .came a day early late and was charged 20 mor for the first night .only to make me check out then hours later put me back in wrong room they had me xheck out from .
- 0.5/5
No breakfast
- 0.5/5
Nothing Dirty. Smelled bad. Had roaches
- 4/5
Very good good location