Atrium Hotel, Trademark Collection by Wyndham

Very close to the airport.

Es una buena opción para hospedarse

Good

My room, 106, was very small. Especially the bathroom. The a/c was Sooo loud. The Atrium in the middle was cool. I love that the hotel has history. Great location close to the airport. And yes you hear planes fly over. Would I stay there again? No

The worst hotel I've ever been to. The room they gave me had cockroaches!!! They changed it but then I found another cockroach in the bathroom. The rooms smell bad, old. The facilities are very precarious, literally falling apart. They don't have elevator. The wifi does not work well. And they charge 5 + tax for each package received, a fee that they do not indicate anywhere in the ad.

It is an older hotel. The bed was very nice really not much of a breakfast. The people were nice. The area seem safe very close to the airport convenient and inexpensive

Buen precio y cerca del aeropuerto

Very old, cleanliness was fair.

Bien, cerca de qerepuerton

Please DO NOT stay at this hotel as it is way worse than advertised!! Our first room was filthy with dirty sheets so the front desk clerk moved us to another one. This room had mold that was painted over, dirty bathroom with filth/dirt/unknown substances on the walls, and large roaches crawling (see photos) on our belongings. We couldn’t sleep because of these conditions. The shuttle did not come get us when we landed even though it was within the window of operation and we were told to just get an uber because it most likely won’t make it. The shuttle did not show at 6:10 as they said it would so we had to pay for another Uber to the airport. The shuttle is unreliable and is not on time or does not show at all. The breakfast isn’t until 7 so if you need to leave for a flight, no breakfast. Not a care in the world from management after giving multiple attempts for them to make this right. They put us off as well as Expedia every day for 3 days straight. The only person that was trying to be helpful was the front desk person. I would never stay at this place due to its unsanitary conditions and lack of care from management. Stay away as this was truly a terrible experience.

Convenient and good for the price. Very nice and helpful staff. I would come back. I recommend this hotel.

Airport service only til 10pm

It couldn’t have been cleaner but not too bad for the price

Quaint small hotel near the Miami airport, though only hear planes from outside the hotel. Room was compact but had many amenities. The air conditioning system was a bit noisy and blew air directly on the bed. The bed was comfortable but the pillows were almost nonexistent. We had issues connecting the TV to cable service, but the front desk gal helped us out by coming directly to our room. Bathroom was very tight on space, water leaked from the shower or the sink onto the floor and there were no hand towels or washcloths, which seemed very odd. Breakfast was good. We were offered waffles, cereal, eggs, bagels, juice & coffee. For the price point, we didn't complain.

The place was pretty decent honestly. The room was clean. The only issue is, they need a place to keep the soap in the shower. Like a dish or a ledge. I had to hold the soap in hand while in the shower and there was no place to put it afterwards lol. But all good

Like the motel the bathroom look dirty

Está lleno de cucarachas, los baños apestan a podrido , los empleados parece que uno les va a mendigar la estancia , lo tratan como cu lo a uno , y el desayuno…… eso está peor que el de la cárcel , el personal de limpieza Hp como le suenan las paredes al momento de limpiar todo el vergueo se escucha

Good

Bathtfloor did not look like it had been mopped in a long time. Thin walls :( only positives ….bed comfortable and had a shuttle to MIA

👍👌👌

Cool

Very nice.

Everything Nothing

Very good

In our room: the A/C struggled to cool the small room, shower was very tiny (and I’m petite) and the water leaks out from under the shower door and soaks the floor. For 2 adults, they only provided 3 pillows, 2 bath towels, 1 hand towel, and 1 bath mat. No washcloths and since our bath mat got soaked, we had to put the hand towel on the floor. Saw stray hairs in the bathroom & blanket upon arrival, indicating that their cleanliness could be improved. We were in town for an event and didn’t have time to request more towels. Appreciate the friendly staff, easy check-in, convenient location, & free parking. Otherwise, I would personally not recommend unless their cleanliness and scent improves.

Horrible.

Disappointing

Good

My only problem with the room was trying to get the front door open. Have to put in a code to unlock it.

Best customer service ever! Staff were really helpful and friendly. Would definitely recommend

I appreciated the fact that my room was clean and tidy. The air conditioning was on and the room was a comfortable temperature too! It was very humid and I truly appreciated it! There were plenty of clean towels as well as body wash, a shower cap, shampoo and conditioner. There was a coffee maker, an iron and ironing board as well as a frig and blow dryer! Oh, and the shuttle driver was a hoot! Very personable and friendly! Julio, you're the best!

room was clean and tidy

Air conditioning didnt work properly and had to ask the staff twice

A/C was very loud. Breakfast was ok but not great. The staff was very nice. There was no wash rags in the room and when we went to get some we were told that they ran out of wash rags. But the staff was nice enough to find us a couple. We wouldn't stay here again and would not recommend it to anyone else.

The rooms were way too cramped, there was bubbles in the paint, the door didn’t fit very well in the frame, no decor. The breakfast was fine however.

I was in transit, for that the price is ok , and is very near the airport, had transfer from the airport and the staff is very helpful.

Absolutely nothing. It was terrible. There wasn’t even an elevator inside the hotel and I had had knee surgery. There was no elevator inside the hotel. The mattress was on springs like a fold up bed. You could not move without squeaking. It was not clean and it sure didn’t look like it was in a place that was reputable.

This place was fine for a cheap, single night stay as close to the airport as we could get. I wouldn’t recommend it for anything else. It had a ton of weird quirks that come with a budget hotel: the shower door was broken, so the bathroom fully floods every time you take a shower. There was no closet in the room, just a bunch of hangers messily hung on a little decorative ledge that ran along the wall and was clearly not intended to be used as a place to hang clothes. The room and bathroom were extremely tiny: two people with 1 checked bag and 3 carryons felt very cramped in that space. Staff were friendly and helpful, no complaints there! It’s just not a good or very well-maintained property. Definitely does not feel like you’re staying at a Wyndham property. More like a local motor inn.

Good

Disappointing

Areas in the property could be better maintained.

Tbh for cheap its not bad your getting what you paid for. But it doesn't have many amenities, some things do get misinformed, and for a Wyndham... it could have more color or some style to it. And im still waiting for the 100$ hols charge from them.

Good value for money

Nice breakfast

Me gustó es un lugar acogedor y para librar el extraes del trabajo para mi 5x

One last thing. There was not even a comforter on the bed. Just a top sheet.

Very basic, close to the airport. Shuttle is a hit and miss, I took an Uber when the bus was still 40 minutes late. Staff are the best. No food on-site, yet they take your $100 for six days; that does not work for me.

Very poor service. I had a bad night my was closed by heating system making noise.

So the shuttle from the airport never came. Called and they swore it came and it did not. We had to uber. Upon arriving the lobby looked nice. But when we were assigned our rooms I knew this was going to be a bad place to stay at. There were fluorescent lights in the hallways flickering and then we got to our room and the smell was atrocious. A strong mildew mold scent. The covers were damp from the humidity. It was just incredibly humid in the room and the AC was on. The room walls were dirty, everything looked gross. Bathroom had crust in corners and it just needs a renovation, to be updated, oh and dusted. It got better at least with the smell but only slightly as the night progressed. Morning came and my hair was super frizzy from humidity. Breakfast was meh. Cereals, bagels, waffles, and OJ. There was sausage but it was super salty. However did get this place for cheap but never would recommend this place to anybody. Gave one star for price, another for roof over our heads, and another one for offering breakfast. Do not stay unless you plan to be out all day and just need a place to literally sleep.

Room was remodeled and comfortable. Patio spaces was beautiful. No elevator. Shuttle pickup was not clear. We waited over an hour because the Shuttle is not properly named.

I enjoyed the peace (loner here). Clean, welcoming and attentive staff, mindful guests.

Good

When we arrived to the property I didn’t think my experience was going to be all that great. To my surprise, the hotel was very nice. It was clean and appeared to be recently updated, maybe in the last 2-3 years. It smelled great coming in and it was very well lit and welcoming. The gentleman at the front wasn’t the warmest but he was nice enough. The check in was effortless since I had prepaid. I asked about on site laundry facilities, there was a paid washing machine and dryer in the back outside through a courtyard. I’m scared of critters and things that scurry so I only saw the laundry area once. Something ran fast out there and I saw a huge cockroach on a bag of trash. That was enough for me. The room was a little older but recently renovated as I previously said. The floors were nice, the bed left a little to be desired but it served its purpose. The bathroom was small and the shower was even smaller; but the water was hot and the room was clean. There were no bugs or rodents inside. Overall the room was good. I’d stay again if I had another over nighter or long layover. It’s perfect for that. I’m not sure I’d stay for several days however. The room was perfectly priced at $80/night. I wouldn’t spend more than that.

Excellent will come back

Good service and good accommodation conditions. Nothing. Everything fine

Good conditions nice service Everything fine

The room was clean and the staff was helpful.

When i checked into Atrium Hotel, i was giving a room, possibly worst room in the building smelling smoke, with no fridge, TV black screen, not telephone to contact front desk. Entire structure like a renovated apartment building with plastering and painting defects, but thanks to the manager (NICK) that responded to our complaint and provided a different room that was better than previous.

Acogedor, el servicio de limpieza en la habitación puede mejorar, con la atención

Bathrooms are very small but it was okay

Superb

The room was ok had a very weird odor in the bathroom. There’s only two sheets no comforter, no security lock on the door, and no elevator. I felt like I had to wear shoes in the shower and in the room because of how dirty it felt. It was good for one night before my cruise and being so close to the hotel, but I honestly don’t think I could spend more than one night there. It wasn’t the worst but I wouldn’t stay again.

The rooms were old and gross. Mold in tile in shower. Funky old. Security lock waa broken. Very disappointed, especially because it wasn't cheap

Staff was exceptionally good, service was great, hotel rooms are very small, bathroom was very small, no elevator with nicer rooms on 2nd floor, saw a few bugs, shuttle starts at 5:10 am, so if you have a early morning flight, you'll have to make arrangements.

The girl checking us in was very kind so that was a plus. King room was TINY and bathroom was smaller than a cruise ship bathroom. I definitely would not stay here again and the only reason we didn’t try to find another hotel was due to our flight landing late and it being after midnight.

Next to the airport Air conditioning very loud, coffee machine and tv control doesn’t work.

Next to the airport Air conditioning very loud, coffee machine and tv control doesn’t work.

Just for situational awareness, they don’t have an elevator, only stairs. Other than that it was perfect for a one night stay before cruise embarkation day.

Estaba buena

El servicio del personal excelente y buenas condiciones de la propiedad

Excellent and friendly service.

The pictures online were very deceiving

Would reconsider this choice

Propiedad cerca del aeropuerto perfecta para vuelos de conexión, pero el traslado del aeropuerto al hotel no funciona al 💯 el del hotel al aeropuerto si

El hotel no tiene ascensor, hay que subir las escaleras. El desayuno tiene muy poca variedad, pero si lo que estás buscando es un lugar donde dormir sin que te importe nada más que descansar. Es un buen lugar

An excellent place to stay in Miami. It was very clean, and there were no insects. The shower had excellent water pressure and temperature. The customer service was impeccable. It is located very close to the airport and offers a shuttle service. My reservation included breakfast, which was good enough to get the day started. It offers excellent value for money. This hotel helped make my stay in Miami unforgettable. Thanks to the entire staff for such a great job.

Good customer service and it’s very convenient for travelers.

El personal, muy atento y profesionales

Amazing place

Todo muy bien no tengo ninguna queja

The night staff was great, she could only do what she could be the computers during check in was down. She stated she had being trying to contact the owner to have it fixed, but still was not resolved. She still done her best to accommodate the guest. There’s no elevator and there was a wheelchair bound guest checking in at the same time. Other patrons had to assist her up two flights of stairs. Across the way seems to be a hotel for the street walkers. The area looks a bit sketchy. The room was clean though.

Close proximity to MIA airport. Very convenient. Not a huge hotel. Room is wheelchair accessible. Good size. Breakfast is provided but I left too early to partake. The room I was in was very dated. The tiles need to be redone. They didn't have washcloths in the room, had to ask front desk.

Close proximity to MIA airport. Very convenient. Not a huge hotel. Room is wheelchair accessible. Good size. Breakfast is provided but I left too early to partake. The room I was in was very dated. The tiles need to be redone. They didn't have washcloths in the room, had to ask front desk.

Manage expectations - this is an average basic hotel in need of a major overhaul. It looks like efforts have been made to upgrade or update, but there's still a lot of work to be done. The rooms are quite small (quaint?), bathrooms smaller. However, my room was clean, the tiny bathroom well stocked with nicely folded towels and nicely placed toiletries. The bed was sheets only (blanket available), but effort was made to make it look appealing. I wasn't there long enough to try the breakfast. The evening clerk was pleasant and helpful; the overnight/early a.m. clerk was also pleasant. The hallway was much in need of vacuuming. From my POV, the staff seems to be doing what they can with what they have, but the photos and even name (Wyndham Trademark) are misleading. A last note about the shuttle - I waited 30 mins, but it did come (unlike some other reviewers). I was the only rider and I carried my bag onto the bus (I wouldn't need help anyway). It smelled like old smoke and had an interesting grinding sound at driving speed. The driver said it would be a 10 minute ride and that there was a restaurant across the street. When he dropped me off, I thanked him and as I exited, he said "a tip would be nice." For what - doing your job? Overall, again, manage your expectations. This is not a Wyndham boutique hotel. But if you need a clean bed and hot shower before heading to nearby MIA, it will suffice.

Fine for a quick stay in the city. The property was nothing “special” but we did enjoy our stay. Bed wasn’t the comfiest and one of our night stand lights didn’t work. However, the staff was friendly and it fulfilled our need for the quick city pop in.

ONLY PARKING ROOM AND BATHROOM VERY SMALL, AC WITH A MUSTY SMELL. AC DID NOT WORK WELL AND IT HAD A EXTREMELY HIGH NOISE, WE COULD NOT SLEEP SO WE LEFT AT 4 AM THE WHOLE ROOM HAD HUMIDITY SMELL.

Superb

Nothing First thing, the room not having Frigidaire and they don’t give me service in my room

Nothing First thing, the room not having Frigidaire and they don’t give me service in my room

Un lugar aceptable por lo pagado, una buena opción si el presupuesto es bajo.

Air conditioner made so much rattling noise had to turn off and not use. Shuttle - wasted several hours waiting for one at airport as front desk did not tell us it was a Quinta shuttle. Back to the airport shuttle - 20 minutes late. The front desk staff was very apologetic and tried to get driver to come on time Outside of window was trashy wood structures. Area could be cleaned up and not be an eye sore. The lobby was adequately furnished. Good use of space with the ‘courtyard’. Will not stay here again. Did stay because of originally being cheap. Not so cheap on return stay. Not worth any savings we could of had. Price fluctuated too much.

Bien flexibles el personal y amable

Cons: The lobby floor was filthy when I arrived. The whole room had a nasty smell, like stinky old dish water. It was strongest in the bathroom which is right at the door. There were 5-6 tiny drain flies in the shower. The shower door did not close properly. Ultimately, I did not use the shower. The water in the sink drained very poorly. The toilet was sandwiched between the wall & the shower enclosure making it an extremely tight space to comfortably void. The AC didnt cool too well & the vents were dirty and mildewed which added to the horrible smell. There was no blanket or comforter on the bed, just two top sheets. There was no microwave in the room, I had to use the one at the concession area by the lobby. The walls were dirty and there was insufficient lighting. As uncomfortable as I was, I was also too tired to complain. I just wanted to fall asleep. Pros: Check in was quick & easy. There was an effort to modernize the room and public areas. The bed was made up neatly and was comfy. The bathroom looked clean at first glance. The tv was large and had good viewing options. The place was quiet and I felt fairly safe. They had decent free continental breakfast and the rate was budget-friendly. Overall, my stay was disappointing. I would not recommend this hotel unless you just really need somewhere to crash and can't afford a nicer place.

Exceptional

Bad

Staff was great but the hotel is overall average. Rooms are clean but small. The bed was comfortable. Toiletries were cheap and very low quality.

The smallest most uncomfortable room ive ever experienced.

The staff are friendly, kind and understanding. My first room the AC wasn’t working and they switched my room without any problems. Then I used the wrong key card for my new room and they made me another one without any complaints. Best part was the shuttle service to and from the airport. Lyft is also cheaper to the beach from this hotel.

Room was clean and bed comfortable. Bathroom too small. No room to turn or even to put a shaving kit.

Bathroom too small. No room to turn or even to put a shaving kit.

Great AC (though noisy), wonderful staff, very clean, comfy bed, very small bathroom

Very good

Passable

Exceptional

The room was very clean and a staff is very friendly. I will stay here again.

Great service however room was clean but not well maintained. Had 1 working outlet and 1 working light. Only stayed 1 night so not a big deal

The bed was very comfortable The hotel is in the worst area ever, dirty, not up to date. Our first room was dirty with visible hair and last guest shirt. Shower was horrible. The hotel is not as they advertise

The bed was very comfortable The hotel is in the worst area ever, dirty, not up to date. Our first room was dirty with visible hair and last guest shirt. Shower was horrible. The hotel is not as they advertise

Ok

We called to the hotel for the airport shuttle and they told us the car was “broken”. The shower made a lot of noises.

Location was convenient Unable to adjust water temperature was either too hot or too cold shower head wasn't secure to wall handicap accessible room

Unable to adjust water temperature was either too hot or too cold shower head wasn't secure to wall handicap accessible room

Close to the airport. Clean bed The wash cloth had a bug in it, there was someone sleeping in the lobby all night so I guess this is where homeless people live. The hallway light flickered Everytime you walk through. The floor was dirty in the room and the paint was shipped on the walls

Does the job for a very short stay. They need to perform many upgrades!

The room was small, but clean and neat.

Was a Good Stay. Would stay again

Good

This is a good choice for a low-cost hotel near Miami airport, and there are a few restaurants and bars within walking distance. The hotel and rooms are a bit dated and the air conditioning cannot keep up with the Miami heat (pun intended), but the place is clean and the staff is really friendly and helpful.

Importante recarcar El transporte es hasta las 10 PM. Si TU vuelo llega a las 10 no tienes tranportacion gratis hacia El hotel, tienes que tomar un Uber como me sucedio. Es un hotel de una Noche. En cuanto Al precio lo considero caro. En mi Caso pague un total de 130 la Noche. En cuanto a la ubicacion ESTA paralelo Al aeropuerto internacional, solo toma unos 10 minuto llegar en auto.

The front desk gal was fabulous- she should be working at a better hotel. The hotel was just above totally sucky. In my first room, which looked like a mix of updates in a crappy old apartment, none of the lights at the bed worked and the phone didn’t work. I had to fight to get the shower faucet to turn. I was moved to a different room. It’s a crappy old building- they put lipstick on a pig basically. It’s a dump and I would NOT recommend unless desperate! Very disappointed! It’s a $20 a night hotel charging $90.

It was near the airport There is no elevator. It was strenuous climbing the stairs with luggage

Exceptional

I booked this property because it had an airport shuttle, but it starts far too late to be usable for early flights, so I had to pay for an an Uber. Room was somewhat dilapidated, bed uncomfortable, AC very loud. Mild odor to the room. None of the plugs nor lights near the bed worked. Would absolutely not return.

This hotel is awful would not recommend it. We got to the room and left

Breakfast wasn't good it was really just basic and didn't have utensils that were needed like a full bagel with no way to cut it and couldn't find anyone to assist

There is no elevator. It was strenuous climbing the stairs with luggage

room dingy and dimly lit. looks like an hourly hotel rather than an overnight stay hotel. the crappy breakfast had a roach craw out from under the bagel box. you have your name on this hotel you should maybe visit it sometime???? there was nothing to like. mold in the bathroom shower, if you like that. A bottle of tilex would have resolve that!!! paint chips falling from the top of the window. who knows whats in the carpet or what its original color should be. But you can see all that and much more if you visit your hotel. A pictures paint a thousand words but being there is unbelievable!!!!

room dingy and dimly lit. looks like an hourly hotel rather than an overnight stay hotel. the crappy breakfast had a roach craw out from under the bagel box. you have your name on this hotel you should maybe visit it sometime???? there was nothing to like. mold in the bathroom shower, if you like that. A bottle of tilex would have resolve that!!! paint chips falling from the top of the window. who knows whats in the carpet or what its original color should be. But you can see all that and much more if you visit your hotel. A pictures paint a thousand words but being there is unbelievable!!!!

The Staff was fine. Don't be fooled by the Wyndham name as the room was incredibly tiny and not very clean. The property is very dated. I kind of expected better based on the review rating. Also, the outside signage was terrible. It was night time and literally drove right by it because the place is so non-descript.

The room is not clean. Bathroom is dirty too

El área y las atenciones del personal

The airport shuttle was not available when I got in, the staff was very apologetic and told me to check back with them later in the night if the shuttle would be available for the next day, (I only stayed for one night). I stopped back later, spoke to a different employee who looked at me confused and said the shuttle had been running all day and would of course be running in the morning, after I explained it hadn't been and was told to check back. The bathroom in the hotel room had a lot of dust/dirt in the corners. I had read other reviews stating the comforters were on the floor, which was true and I thought odd. I found two small worms in the blanket. Please hotel management if you're reading this, stop putting the comforters on the floor, just put them on the bed. The hotel shuttle was running the next morning and I was able to take it to the airport.

El personal excelente, buena ubicación del hotel, fácil acceso a rutas de bus. Algunos restaurantes y sitios de comer cerca de la propiedad. La limpieza de la habitación y el hotel bien. El desayuno con poca opción, pero para el precio excelente. Todo muy bien!!

The airport shuttle service not being available in the early morning was quite inconvenient, as I needed to be at the airport at 3:30 a.m. and was informed that the service only starts at 5:30 a.m. I was also advised that an exception could be arranged for a $60 fee, which I found quite expensive for such a short distance of about 8 minutes. I would appreciate more flexible and reasonably priced options for early departures.

I spent a night at the hotel and it was wonderful. Breakfast the morning was ok but no hot water for tea

Good

The rooms are extremely small. The breakfast room was packed with no room to walk through it.

The staff was unfriendly and unhelpful. The hotel had no elevator and we were expected to carry all our heavy luggage up 2 flights of stairs without any assistance from the man behind the desk. We stayed for 3 hours and checked out.

Rooms could be cleaner.

The most pace was pretty outdated. The shower was smaller then the one I use on a cruise ship. There is no elevator

The staff was friendly and helpful. The outside of the building needs improvement but the lobby had some more modern decor. Our room was small - it looked clean enough. The lights & plugs on either side of the bed were not working when we first arrived but when we let the front desk know, they sent maintenance to fix it right away. There was no closet, only pegs on the wall. The AC was on & kept the room nicely cool. Only sheets with a top sheet were on the bed-no comforter. I wasn’t sure if that was because it’s always so hot out. The bathroom is way too small & it has only a pedestal sink. They need to perhaps hang a shelf to give guests somewhere to put their toiletries at the very least. The shower was minuscule-I didn’t even want to try it out. The bathroom could have used a more detailed cleaning. Breakfast was ok, though the tables were not cleaned while we were there so there were crumbs left behind by previous eaters which made it feel unpleasant. For one night it was passable if you’re on the more tolerant side. But the worst thing we found was the size of the bathroom-it would not be what we’d expect for what we spent on the room. I’ve tried to be fair and balanced in this review to give a clear picture of our experience.

Everything from stairs to no microwave and fridge in rooms. Room like a small closet. Bathroom tight. Staff was nice.

Na Everything from stairs to no microwave and fridge in rooms. Room like a small closet. Bathroom tight. Staff was nice.

Front desk staff was excellent, very helpful. Rooms were clean but for being newly renovated needs work. I appreciate the shuttle from the airport the van needs a serious upgrade.

not the best but will do the job

The location Absent of the modern pot for hot water to prefer tea. This must be provided for future guests i had most of the guests complained about. .

This is a $39.00 a night flop house that was painted and had holes in the walls that were poorly patched. They have added new doors, toilets and cheep vinyl floors. Breakfast was very undesireable. They served pre cooked frozen egg patties, along with rotten bananas and a few other items. We took the shuttle to the cruise port. It took two hours to get dropped off due to traffic and lots of customers going to various ships. It's better to take a taxi. Look closley at the pictures. The cleanliness leaves a lot to be desired. Wyndham should be ashamed to put their name on this business.

Dated facilities that seem to have been poorly updated, not well maintained, and questionable cleanliness

Everything was just okay

The airport suttle never came. Room was okay, Tv didn’t work . Shuttle to port $15 per person including children over 8. No pool. Breakfast was good

The worse is the noise in the hallways from other clients and on the floor above, someone walked a lot in the middle of the night.

New mattress Filthy, old, crumbling and so much worse. Plastic Atrium poster slapped over previous building owner’s sign. Large Pile of extension cords & wires on floor to plug in blow dryer (no outlets in bathroom), non-working bedside lights, only sheets on bed, unpainted sections on wall. The corridors were scary, surrounded by patrons renting rooms for a severely discounted weekly rate that we realized were being used hourly. It’s incredulous to me that Atrium or Booking.Com would be associated with this hotel or advertise & charge us for this.

New mattress Filthy, old, crumbling and so much worse. Plastic Atrium poster slapped over previous building owner’s sign. Large Pile of extension cords & wires on floor to plug in blow dryer (no outlets in bathroom), non-working bedside lights, only sheets on bed, unpainted sections on wall. The corridors were scary, surrounded by patrons renting rooms for a severely discounted weekly rate that we realized were being used hourly. It’s incredulous to me that Atrium or Booking.Com would be associated with this hotel or advertise & charge us for this.

Superb

Nothing it was old and run down Old and run down, smelled weird like the staff cleaned to cover up other smells. The room was falling apart, paint chipping everywhere, the hotel was giving more motel vibes. There was no house keeping staff when we arrived so I had to get my own set of clean sheets from front desk.

Nothing it was old and run down Old and run down, smelled weird like the staff cleaned to cover up other smells. The room was falling apart, paint chipping everywhere, the hotel was giving more motel vibes. There was no house keeping staff when we arrived so I had to get my own set of clean sheets from front desk.

Although the staff was friendly, the tv did not work and my request to assess it was not fulfilled.

Very good

It was hair all over the bathroom, and room. Dust, Gnats etc. Paid 250.00 dollars for 1 night it was awful.

Real bad. AIRPORT SHUTTLE BARELY IN SERVICE. NOT RECOMMEND IT TO ANYONE. Airports are better!

Pleasant staff Good breakfast Floors too noisy, creaky floor boards Internal phone didn’t work Hot water for drink broke down

Nothing was likeable about this hotel They never had towels, Employees were rude Breakfast area was nasty

Nothing was likeable about this hotel They never had towels, Employees were rude Breakfast area was nasty

Booked shuttle for return to airport, then told it was not running as we came down with luggage and told to book a taxi. Staff rude, room not great. Would never stay here again. Paid more for taxis than the room! Complaint being submitted

Good!

Exceptional

Was good in a very central área And with good breakfast. Also was clean Well , they were working in the room next door. And the noises were disturbing. But was a short period of time . Other than that . THE HOTEL IS PERFECT FOR THE PRICE . thanks for having me

Also was clean Well , they were working in the room next door. And the noises were disturbing. But was a short period of time . Other than that . THE HOTEL IS PERFECT FOR THE PRICE . thanks for having me

Pleasant

There was no place to keep body wash. Had to keep it on floor of bathroom

It’s my 3rd time staying there and it’s quite comfortable and not far from airport.The only downside this time was that there was no active shuttle to the airport.

They stated in the reservation that they have an airport shuttle which is the main reason I booked it out of the dozens of hotels in the area. Turns out their shuttle doesn't run at 8PM when the flight arrived, which I only found out when I arrived at the property after taking a shared ride. How does a business function this way? I let the phone ring over 20 times on several occasions not a machine, AI or human to answer a telephone? Unacceptable and we will not stay there again, there are other options. Otherwise the place is clean and convenient.

Breakfast could be better. Room was decent.

Disgusting!! Everything about this place is horrible!! Do not stay here!! I will no longer trust Wyndham!

Passable

I was charged for incidentals and was never refunded my deposit

bfast was good I experienced cockroach in the room so the pest control needs to be addressed

It was dirty. And run down

Some one knocked on my door an hour before check out to ask if I was checking out… I was trying to relax before my flight. Other than that it was a calm quiet environment and I had no problem going to sleep.

Not close to anything, only 1 Cuban restaurant near by. Have to drive out far for food. Room have a lot of hair on floor. Bathroom so small.towels have a lot of stains.

Changed hotels walked in and walked out. It was terrible. Couldn’t get a refund but I wasn’t stay there.

It was very good.........

Adequate room conditions, and amenities, some problems with a shortage of electrical plug ins available. (2 receptacles to serve 4 appliances) air conditioning adequate.

The shower was filthy and the bed sheets were dirty. They a few brown spots on them. The towels are rough and scratchy. The price was good but they should never charge no more than 60 dollars for this hotel. Anything higher is robbery without a gun.

The room was not cleaned properly. The bathroom was dirty.

Interesante lo cerca al aeropuerto las instalación y el hotel son antiguaS

very noisy, cannot sleep at all, i stayed on this place for two separate occasion, one on weekend, another one on week day. First time, i thought it was just one off, then it happened again on the second stay. i don't know what's going on there. Some people stay up ALL NIGHT, loud music, loud talking, loud laughing, door slam. Reporting to the front desk staff only helped for about one hour. around 6am in the morning, those people seem to finally start to sleep with outside "do not disturb" sign. the only reason to stay there is that it is close to airport, but there are other hotels nearby.

Can’t imagine a brand name hotel like Wyndham would put their name on this place. So old and run down. Dirty, grungy, air conditioning window unit was so loud and only had one speed- high. Although it did drown out the noise as the walls are paper thin and you can hear everything. It smelled awful as well. Pillows were as old as the hotel. And only a sheet on the bed- no blanket. Airport shuttle was broken down and not in use. Worst hotel stay ever.

I have had bigger rooms at a motel 6. The bathroom on an interior cabin on a cruise ship is bigger and laid out better. Unfortunately when sitting on the toilet the door hits you across the knees. No place to put soap in the shower. The staff was very helpful and made up for some of the other deficiencies.

When I booked the room I was told cash payment accepted. When checking in cash refused and was made to use credit card. The room we got did not look anything like the one shown online when booking. It was much smaller and barely furnished. There were three of us and we were not provided enough towels or washcloths. There was reconstruction going on so the place was disorderly.

Unit doors have a tremendous amount id hallway light that comes through. Rooms were adequately clean, but in all honesty, did not feel clean enough to shower without water shoes. Bathroom is incredibly tiny - difficult to close the door unless standing in a particular position in the tiny space.

The specific highlights for me were: 1. Inclusive breakfast had several options 2. Tooth brush and paste were offered without any costs as we had late luggage arrival

It’s nice, clean and comfortable

The lady at the front desk was very nice and understanding. She worked very hard to accommodate the many people checking in. I have stayed at many Wyndham hotels in and out of the US, this is the worst hotel I’ve ever stayed at under their name. No elevator, sinks clogged. Room is the size of closet. My granddaughter and I did not sleep under the sheets because cleanliness was questionable. It look like a seedy hotel from the 1950’s. The breakfast was so questionable. They served cold eggs, they brought in on a glass dish covered with a napkin. I transferred to the Miami Hilton the next day for 50 more it was beyond worth it. You couldn’t pay me to ever stay there again.

We arrived after 10pm. We were unaware that the shuttle did not work after that time

This was a place we chose because their reviews said it was clean and it was incredibly close to the airport. We just needed a place literally to shower and sleep for about five hours. The room was very clean. Very small but perfect for two people with two queen beds the beds were very comfortable. The air conditioner worked very well. We didn’t notice any smells in our room, but we did notice the hotel had a very overly powerful smell of some kind of fragrance or cleaning product when we came in. I have asthma so I just kind of held my breath through this process and ran to our room and our room was OK. The only thing that was weird was the lights in our bathroom were broken. It seemed like some kind of electrical issue they were going on and off like a strobe so it was hard to take a Shower but other than that everything was fine decent price great location. Check-in was easy my only recommendation for the hotel would be to address the strong smells when you come in. It’s a bit offputting and hard for people with breathing issues but other than that the room was great. Just might want to check on those bathroom lights. ! :)

I called for over 30 minutes when I arrived for the shuttle to get us and no one answered. I even called the 800 number and they could not get anyone to answer. Finally got a call back only to be told the shuttle only runs on the hour so we would have to wait another 20 minutes before the shuttle would even leave to head to the airport. We ended up taking a taxi. Then on departure we were told the shuttle will be ready at 7 AM. We arrived at the desk at 6:50 AM. Only to be told the shuttle would be departing at 7:10 AM at 7:20 AM. I went in only to be told that the shuttle driver was still seven minutes away. This is unacceptable. I will not stay at this property again and would like to be reimbursed for my taxi

AC worked good. This is an old property that has been renovated. But room was small, bathroom was tiny. I got the cheapest room so that may be why.

Cons: Rooms are outdated. No elevators. Staff can be more friendly. Not a whole lot of contact. Almost like did not want to be bothered. Are flight was early, would have been nice to have coffee before heading to the airport at 5 am. Unfortunately, will not be staying at your hotel again. Pros: Great location, comfortable bed.

No elevator, had to carry all the bags up the stairs. Staff answered questions but weren’t very friendly, room was very basic, Bathoom was dirty, had mold in the shower. Beds were uncomfortable, pillows either flat or hard as a rock. AC unit did not keep the room cold and was very noisy. Room was not advertised accurately. I expected more out of the Wyndham name. I specifically booked this room for the airport shuttle and the pictures. Wasn’t able to use the shuttle because it didn’t arrive early enough. Very disappointed.

This is certainly not any more than a two star hotel as it is old, even though they’re trying to update it. The best thing about the hotel was the guy at the front desk. He was awesome, but the rooms were not very clean and the bathroom had dirt behind the door and kind of disgusting. We will not stay there again.

We were really upset that the pictures were deceiving. We won’t be going through Wyndham ever again.

Location price

Airport shuttle was nice as well the shuttle to the port. Room looked like something from the 90's very dated and smelly. Pictures online don't even look similar to the actual room.

Convenient to airport. Staff was helpful.

There was glass on the bathroom floor and mold on the windows

Room so so, long waiting for shuttle

Room was very dirty my socks were black after walking on floor also there was huge amounts of loose hair on the floor in bathroom the cleaning crew is bad

This hotel has roaches

Air was fine , we didn't feel unsafe. It's an old property.

Staff was nice. Although the price I paid didn’t reflect but this was definite a budget motel.

Airport shuttle had a long wait. Staff was professional and considerate. Tiny bathroom, room felt like an old cheap motel, in need of some updating.

The air conditioning was very loud. Parking we didnt use but was outside our window and the light lit up our room the whole night

Room was clean but old building. We waited two hours at airport for shuttle. After various phone calls I ordered an Uber then it finally showed up. Hotel staff very unfriendly will never stay here again.

The property smelled bad and the shower had mold. The door fram had been broken and there wasn't an elevator. This place was horrible. I trued to get a refund to stay somewhere else. I would've rather stayed at the airport!!!

My stay was short and it was affordable so there wasn't much not to like.

In Terrible condition. Smells of heavy cleaning chemical that immediately made me feel sick. Staff tried to help- but i do not recommend. Really misleading on Expedia site. Suddenly the manager is not available to address the refund.

Dirty, smells, mold, disgusting

No elevator, I had to carry my heavy luggage upstairs, the male desk clerk didn’t even offer to help carry it. The toilet was under the towel rack so if you stood straight up you would bang your head. The continental breakfast was offered in a hot tiny room where you had to take your plate outside to eat on the veranda.

I would not recommend staying at this hotel that seems more like a motel. The room had a nasty moldy smell with mold on the AC. It also smelled like the Ac had mold in it blowing into the room. There were stains on the sheets and headboards. The part of the hotel that was okay was the entrance and veranda. I definitely feel swindled based off of ratings they have on Expedia. Breakfast was a waffle and premade eggs you warm up, imagine McDonald's eggs. If my flight hadnt landed at 1am in the morning I would have requested a refund and went someplace else.

Very old and in terrible condition, bathroom was very small and there was a leaking in the sink which left the floors soaking wet. Breakfast didn't have a lot of choices

The staff was awesome, the location was good Two of the Four rooms were very clean, the other two were poorly clean

Very close to the airport. Staff was very nice. Someone knocked on my door twice. Neighborhood was a little sketchy for an old person. However, the staff was extremely nice and helpful.

Our room was too small for two people - especially the bathroom!!

We won’t stay here ever again . Some staff not knowledgeable about the area . The foyer toilet was cleaner nicer than the one in the room

This hotel is an insult to Wydham. Cheap mattress, worthy of a hostel, dirty, Goodwill bedding, broken down shuttle, sad "breakfast". Would be understandable if it was $69./ night. Pathetic. I stayed the night before in a lovely Marriott in Naples for less money. I will re-consider ever staying in a property with the Wyndham nane on it.

The pick-up shuttle was a great help. I was quite surprised to find out (by enquiring if the shuttle was on schedule) that it was not operational. I asked when or if I would have been notified but received no answer. The taxi which was called was initially 2, then 4, 5,…up to 17 minutes late. The room, not the most up to date on its upkeep, was fairly clean. For a one-night stay, I’m happy. Some repairs to the bathroom will surely help. No toilet paper holder. The price was reasonable. I’ll stay there, short-term, in the future.

Small, old rooms. Disinterested staff that were not particularly helpful. No towels when we checked in, had to request twice to get any. Would not stay here again. Less than Motel quality, with a much higher price tag.

Very helpful staff, juliani and supervisor. He helped me print my boarding pass. Juliani was very nice and helpful with checkin.

The facility is old, musty.

Great Staff. Property needs updating

Disgusting and dirty. No handicap accessible no elevator Roaches, disgusting, filthy. Looks like big rooms with a bed.

I feel like it should never exceed $80-$100 per night to stay there. Never go to the bar across the street for food it was a joke with the pricing also

breakfast was free, but bad. neighborhood was sketchy

It was a bit run down. The breakfast was lacking necessary breakfast items.

I was happy with all aspect of this hotel :)

When you first walk into the hotel the mold smell knocks you back, if we wouldn't of prepaid for this hotel & could of gotten a refund I would of walked out. Once we got to our room, the door was a hollow residential interior door, there was not a security lock, only the deadbolt. The bath room reeked so strongly of mold it made you nauseous. The baseboards in the bathrooms had so much dust/dirt/hair on them that you didn't even want to use the bathroom. There was hair on the bathroom pedestal & in the sink. I know you are in Florida but there wasn't blanket on the bed, it was a top sheet. I know that this hotel is trying to update but you cannot put lipstick on a pig to make them pretty. And charging $200 plus a night for a mold infested room should be illegal.

Entire facility looked dirty and rundown. Couldn’t get air conditioning to turn off so unplugged it because it was freezing in the room. Only a single top sheet on the bed!! There was a blanket folded on a low shelf—blanket was almost touching the floor so I wasn’t going to use an unsanitary blanket. I was cold all night. I wrote a note and suggested they fold the blanket nicely and lay it at the end of the bed instead of storing close to the floor. Also, they advertise breakfast but must be saving a lot of money not serving guests who have to leave before 7:00 am, which is when they start serving. How about starting breakfast at 6:00 am? Can’t believe Wyndam has such a sub-par property in their inventory. Yuck!

internet was fine

Clean. A bed in a room nothing fancy.

Just an okay place to stay close to the airport

When we arrived there was a dead cockroach on the floor under the desk. I understand it is humid and its Florida and bugs are a possibility but yuck. The building is old but they have updated a little and repainted. It was a decent price and close to the airport making it convenient for our early flight. Overall not horrible but I'm not sure we'll stay agin.

Shuttle took almost an hour from the time called, place was very dirty, you can hear everything through the walls and “breakfast” was practically non-existent.

Rooms not to nice! Could hear the neighbors clear as a bell. Breakfast was good

Rooms were small but nice.

When I arrived, the front desk was on her cell, even when I was already standing at the front desk I was waiting for her to finish using her cellphone to address me. The room that was given to me had a nonfunctioning night light on one side that won’t turn on. The window frame had dead bugs surrounding it. The AC had spider webs that connected to the wall. The rest of the room was ok clean but you can obviously tell housekeeping didn’t care much for details. The bathroom light had one bulb that looks like it’s about to wear out, some occasional flickering. When I asked if there were other rooms available to switch or upgrade, the front desk told me everything was booked (without even checking). I went on Expedia and saw that it shows 1 more available for the same type of room I booked, along with 7 available for a bigger bed/room, so I felt like she just didn’t want to address the matter. The room looked much more aged and worn out than the reference pictures online. The sheets were also super thin with no comforter. The lobby compared to the actual room I got looked like two different worlds. I only stayed for a night because I had a 6am morning flight and it was close by to the airport. If I was staying multiple days, I probably wouldn’t pick this hotel.

Excellent

Staff nice. Hotel is old-looking. Needs serious upgrades. Only meant for a quick overnight stay. Not long stays.

Clean room, cute garden area, very friendly young lady behind the counter was very very helpful

Convenient

Room was very small and dated, but safe and clean. Great garden area

Basic, clean accommodations

Old and run down. Poor breakfast. Poor shuttle service.

This was the first interaction I had with a human being arriving in this new state and city and the personnel that checked us

The room was good and clean and the breakfast as well

Based on previous reviews it was better than expected. 5 stars for clean and comfortable, everything in our room was great. Yes, rooms are small, still nice. Clearly this is an older building so they are working with what they got. And they did have blankets- so many said there was only a sheet. The blanket was on a bench shelf. Breakfast was as expected, not fancy but just fine. Shuttle was also great, our driver was so nice, loaded and unloaded bags, and was wonderful. We did fill up at the airport so others did have to probably wait a while there, but driver told them he would be back. The bad part now: lobby/halls smelled very strongly of mold. Room smelled strong also but different- can not place the smell. And bathroom- so clean and nice but so small the shower, door, and toilet were all touching. So if you are bigger you may literally not fit on the toilet as it is between the wall and shower with no room between. But the staff was great, we felt safe and clean and got a good nights sleep.

It’s a /very/ old building that looks like it was recently acquired but only partially upgraded. We did see two roaches, but that could have been from the broken screen on the window. The beds and bathroom were perfectly fine, but it’s very bare bones.

Old building dirty noise very loud you feel like people with you in the room

Never go back to this hotel it was one time only and the last time. Thx Moses and Lisa 727-647-2433

Horrible room poor cleaning and many long term rentals

Good location by the airport, parking was easy, room is basic but clean.

Initially, once I landed, I sent a text to send me the information about the shuttle, they text back and said the shuttle was to 1030pm, once I landed at 10 o’clock I called for the service and they said that he had already left the airport and that I would need to find for the transportation. Then when I got to the hotel, I had two large suitcases and they didn’t have any more first floor units so I had to go up two flights of steps with two large suitcases on my own because there was no elevator. Then when I went to meet the food delivery person for my food delivery in a lobby I saw a lady downstairs getting towels and washcloths. And lower behold, I did not have any washcloths I would over it by then because I had had a 12 hour day flying all the way from California, but I would not recommend this place to anybody.

I meant to take a picture of the bathroom but the toilet was flush against the wall! Not the back but the side of the toilet floors and walls cracked and dirty. Walls were paper thin so you could hear the people in the next room more than those sitting next to me! The outside chairs had no cushions so when my husband went out to smoke his cigar the bars were poking him. Can’t believe this is a Wyndham Hotel! Also wanted early check-in not available and no elevator! We also asked the receptionist to call us a taxi and she called a private service that charged us &40.00 for a 1.45 mile trip😡. Won’t be back ever!

It served it’s purpose.

The hotel was old and filthy. A guest in another room found a cockroach which caused me to be very concerned that I would have cockroaches in my room. So my friend and I slept in our clothing on top of the bed. There was a lot of noise since the door of my room was not flush. The room where breakfast was provided had very little seating and there wasn’t much to choose from. Overall it was a very uncomfortable and disappointing stay.

This was the worst hotel I have ever spent my money on. The hotel has no elevator so we were forced to haul our luggage upstairs with no assistance from the staff. The hotel is dated in appearance; from the halls to the doors of the rooms, nothing about this place is inviting. There were ac and heating units in each room which we were told by staff is not available. There were no comforters on the beds, only sheets. We were provided with thin blankets to stay warm with and we had to ask for a second because it was so cold. When we arrived at the airport, we saw other hotel shuttles that have passed through in 15-20 minute increments, while theirs is only one every hour and it’s no more than 15 minutes from the airport. Many other guests that were there when we came were also extremely disappointed with what they showed up to. This is NOT what I expected for almost $300 a night.

Everyone was very friendly, located very conveniently. Clean Room and amenities, overall great price for the services that offer, including free parking! 100% recommended.

Old hotel that is bare. Nothing worthy of the Wyndham name.

Bugs and dead bugs The room was outdated. People were living there. Sketchy areas

The room was unacceptable for the money that was charged it was dump unbelievable

The hotel is in bad condition. The air conditioner was extremely loud, hot water took 10 minutes to start working. The staff was friendly and polite. I would not recommend

Slightly better than motel 6 at 3x the price

noise

Just don’t. Run away fast. Place was filthy. One star is being very generous.

The entire hotel is a little gross and unclean. My shower didn’t have hot water. There was nowhere for me to put any toiletries. The hallways weren’t vacuumed and the construction work was clearly done terribly so everything looked gross (even if it was clean). I also booked this hotel for the airport shuttle, but I didn't realize it wasn’t 24/7 so I still had to pay for a ride to the airport in the morning. I think this was the worst hotel I have ever stayed at and at $200 a night it’s pretty shocking.

The rooms were very old and not maintained (although mine was clean). The staff were very friendly but is looked like the owners or management didn't care about the place at all.

Clean spacious room. Great location if need to stay nearby airport.

Room was okay, blanket was just a sheet however and the guests next door were screaming and fighting all night so I got no sleep. Would have been better off just staying at the airport for the night, probably would have gotten better sleep

Bathroom was so small, my husband 6'3 230# couldn't hardly move in a.c unit kept kickin on and off and was sooo loud.

The hotel looks good on the picture but nothing like that when you get there yes, the lobby is nice in the outdoor, but the rooms are very dusty very dated and just not up to part like I thought it would be. The bathroom super small can’t even close the door baseboard is dirty. It gives motel 6 vibes a very older version we had to cancel and find another room because I was not satisfied. I don’t know where these people are staying at with the reviews, but I honestly don’t think that it’s real. If you want luxury, this is definitely not the place.

Filthy

Great place to stay.

Room is small, but okay. Carpet in the hallway was filthy. There was no water pressure when we got there to take a shower. Took a cold shower this morning, there was no hot water period I don't recommend...

Disgusting property. Canceled our stay and went to another hotel

Amenities poor, do dirty and unkempt. Staff was nice.

The staff were friendly and helpful. The bathroom and bedroom were overall clean however the floors were filthy. There was so much dirt on the floors in the lobby, stairwells and hallways, that it was tracked into rooms. I had to wipe my feet down to get into the bed. Sadly, this is an easy fix and my rating would have been higher.

It’s a Hyatt in name only ! A cheap motel Hyatt bought and stuck their name on it!! Pass on this one if you want a good restaurant on site . To make this clear , the shuttle is La Quinta also ( bed bugs are welcome at La Quinta ! ) very low quality .the $20 or $30 dollars I saved would have been better used in a better place with hot food and a good bar this place had neither one Nuff said

Honestly a very affordable, clean and convenient place to stay. especially if you've missed your flight and need a place to crash for the night. The hotel room was clean and had basic amenities. Heads up- the shuttle runs every hour not every 30 min so you might havr to wait a bit if you need a ride.

There was a lack of staff. Seemed like we waited forever to check in past 3 and also there was zero heat. Seems weird right, but Miami in 30 degrees and no heat.

Friendly staff, clean room. Was worried after reading other reviews, but our room was clean. Older hotel so if you want The Ritz....this isn’t it. Not much in the area for restaurants or bars. Breakfast area is very small as others have said, selection typical of a free breakfast. Nothing special.

Staff was great, room was small, tv didn’t work, bathroom tiny with shower crammed in the corner. Other issue if you are not in ground floor there is no elevator!

They are nice enough to provide a cold water bottle each day. The continental breakfast was pastry, toast, waffle maker, milk, toast, coffee. The staff are nice people.

We enjoyed our stay overall, our issues were 1) no elevator, 2) no frig or microwave in the room. The breakfast was very good, just extremely small room to eat and fix your food. The garden/atrium area was extremely nice and everyone was very friendly & helpful.

very nice ,clean ,staff very nice

Don't let the trendy name, "Trademark Collection", mislead you. This an old, rundown motel, with a few cosmetic updates for the photos. We left and stayed somewhere else.

Clean room. Convenient location

The staff were excellent, polite and the guy on night duty went over and beyond to help me out and made me feel very welcome

Neglected room, roaches, urine stains on fitted sheets, hair in the bathroom sink. Front desk and assistant manager were non cooperative and poor customer service.

Hotel is definitely outdated. It has no elevator. Heavy luggage had to be carried up two flights of stairs. Bathroom was not fully cleaned upon arrival. Housekeeping had to come clean thevtub that had hair and dirt in it. Had to obtain bath cloths from front desk staff due to insufficient ones in the room. The only plus to this hotel is that it is close to the airport and the front desk staff was friendly.

The room was horrible it stinks looks more like a motel couldn’t see nothing out the window but all chicken coops the bed only had a sheet on it and they had roaches I would never ever stay here again if I could give this place a 0 it would be just that

Rooms could definitely use an upgrade

The staff was very welcoming and helpful. The room was clean, but had a "worn" look. The shower was small. The shuttle arrived and left late from the hotel.

Room smelled like fresh paint (which is great for looks, but not for giving everyone a headache). room was rather small too along with bathroom was very tiny, but was recently updated/remodeled. Overall room did the job but for the price, wasn't what I expected. Could've stayed at a 2 star hotel for 1/2 the cost and got a bigger room than what I got. Also no elevator to get to 2nd floor. Also shuttle only runs every hour from aiport.

The entire hotel was absolutely filthy. Floors needed vacuumed, replaced this in included the lobby basically everywhere. I checked our instead of staying.

Everything was fine for a short stay and the price but this not the level of comfort I’m accustomed to when traveling. That said I got what I paid fir

, evening, and night clerk was amazing, joggling people phone calls and problems with ease, professionalism, and patience, and a smile. One suggestion: add a soap dish to shower and hook to bathroom door to hang robes and such.

Would not recommend.

Courteous staff,clean room and near to airport. The Airport Cafe two blocks away has really good food.

Clean room. The area is kind of sketchy but seemed safe. Staff is helpful and nice.

Is you get it at a good price it’s good, this time I had to pay a lot more than my first stay (Saturday night?) so not good value. Breakfast room is small but some people went to the courtyard so it was manageable

You CANNOT believe the 5 star ratings! Kudos to the photographer for this hotel. Unfortunately, at this time of the year, all hotels were $350+ / nt. Driving up to the hotel, we knew were in for trouble. Outside resembles a 2 story fleabag. Once inside, the atrium was nice, the staff cordial. Afyer checking in at walking down the unvacuumed, filthy hallway with no matching doors upon opening the door to our room, we immediately knew, nope. Stains on things meant to sit on, s bottle of water already opened with several ounces missing. Someone else described the rooms as a rent by the hour type. Great description. We immediately turned around and left. Did not even bother bringing our luggage in. We drive home 134 miles. No way were we laying our heads down in that place after a long day. Expedia, do better at reviewing your member hotels.

The front counter people acted like they could care less about us checking in. The room had candy on the floor when we opened the door. They came and picked up the pieces of candy and left. It is an old hotel with small rooms in need of renovation. The breakfast was very limited and mediocre. I would never recommend this place to anyone!!

Only good for overnight stay for MIA air travels

Room had maintenance issues

Excellent staff and service

No elevator, so if you have mobility issues or heavy luggage don’t stay here unless guaranteed a first floor. Pictures are very old. No pool. The rooms were falling apart…there was a hole in the wall to the outside, the inside wall was cracking, and if next to the atrium you will hear full conversations at all hours of the night and smell the pot being smoked. Staff was nice, breakfast was fine, but overall wouldn’t stay here again unless it was the only last minute option.

The hotel itself was SOOOOO disappointing for $230. Looked like a motel 6

Never made it inside the room. The lobby was so disgusting and the inside looked so different than the website pictures that I booked another hotel before they even finished checking me in.

It was freezing cold and no heat in room which was horrible! We had to use a hair dryer under the sheets to try to stay warm. It was a truly small bathroom. It was clean.

The room was very clean and the desk staff were really friendly.

The staff was courteous but the lady servicing the breakfast had to be told to refill for the guests. The rooms were older than I thought they would be but everything worked. When we called for the airport shuttle they did not tell us it would be a La Quinta bus so we almost missed out on the ride since we were looking for another name.

Staff was nice BUT...... there was a loud random party in parking lot below my room, had to change my room. This location is basically an old crusty motel simply painted over. There was a roach in bathroom. Old appliances. No bedcovers, just sheets. Why does Wyndham Hotels put their name on dumps like this?

Not going to lie, it was a shitshow when we arrived, no rooms ready and there were already people waiting in front of us, said they had been waiting HOURS for a room. The employee at the front desk said we could get a shuttle to the port but then seemed confused with all follow-up questions such as arrival times and length of time as well as cost.

Helpful staff, great price, near the airport, good breakfast, and can walk to restaurants nearby.

No heat due to unforeseen cold. However, extra blankets were provided. Shower was a little small.

No elevators to the 2nd floor. You need to carry your luggage all the way thru narrow stairs. Very dirty carpets. The bathrooms are so small and the in the shower hardly any water pressure.

El aire acondicionado hace mucho ruido y es imposible descansar bien. Para el precio que uno paga, no lo recomiendo en absoluto. El desayuno también fue malo.The bed in the room is terrible. The mattress feels like it’s made of straw and is very uncomfortable. There was no heating and not even a blanket to keep warm. The air conditioner is very noisy, making it hard to rest properly. For the price you pay, I absolutely do not recommend this place. The breakfast was also poor.

Room was dirty and had bugs in it. I arrived and left immediately. I booked another hotel and let the front desk attendant know. I was still charged and did not stay.

We waited 45 minutes to get picked up from the airport and in the end we took a cab to the hotel (&22.00). The worst thing was the staff, no interest in whatever. When we shecked in, they had not told us the bus to the airport was running only once err hour in the morning. So we were told we hust missed it and would have to take a taxi to the airport. The girl at the desk called (? Who?) A man with a big car arrivedstarted a long chat with the girl and then told he was the taxi driver. When we arrived at the airport, we had to pay him $45.00.... no bill, no check, nothing, just a big mouth when we protested. Overall, a really bad experience!!!

The room was average. The walls must be thin as I could hear the snoring from the room next door

Upon entering the disgusting lobby, I proceeded to check in with concern. Once I paid and asked for the elevator, I was told only stairs. As I lugged my suitcase, backpack, handbag, and other bag up the stairs, I immediately realized that it was not a hotel but rather a rent by the hour scummy hotel. When I opened the room door, I was pushed back by the strong smell of urine. I immediately closed the door, went downstairs, canceled, and stated I wanted a refund. The front desk attendant, who was extremely polite and professional, got the manager to approve. I told her there was no way that "hotel" was part of the Wyndham family. She responded by saying an "affiliate". Wyndham needs to be made aware. Further, after research, every other website has it listed as 2 stars. How is it possible that you have 7.2? It is a disgusting dangerous hotel to say the least. Shame on Hotels.com for putting a small statured woman traveling alone in this situation.

I was waiting 3 hours the hotel bus didn't come.Finaltly ,I take a taxi

Nice people, excellent service.

Staff good but poor cleaning

The breakfast was good, lovely OJ and the bagels were good.

Clean rooms

Close to the airport though, and free shuttle on time. Very affordable but you get what you pay for.

Dirty blankets, roach in the room, filth air conditioning unit, charge $100 deposit when checking in, breakfast items could be better like if you’re going to have bagels, there should be cream cheese. The eggs were just sad.

Staff were amazing 🙏

Staff was friendly but property and rooms need work.

nasty hotel more of a motel the walls were dirty bathroom nasty and the entire place smelled as if it had water damage is there any way i can be compensated for this?

Ugly room and no elevator. Very end of hall

Found blood on sheets.

This is not a hotel it’s a motel. It needs a lot of makeover. We stayed 1 night. Great location -airport. But I paid a lot of money for 1 night.

Sadly the pictures did not look like the room we got. The hotel is very run down and dirty. Check in was an unorganized messed and rooms were ready at check in. The only positive I can mention was the staff was friendly and helpful with our concerns.

Value for the price.

Room was really small, restroom was the smallest place in the world! The room smelled really bad, like sewage. Also, NO ELEVATOR??!! We noticed something wasn't right when we were walking upstairs to our room and the stairs were soooo dirty! We checked in around 4:30pm and checked out before 6pm.... the same day!!!

Opened the door to our room-turned around and went to desk to cancel. The door looked like it had been kicked in and the room appeared to be ransacked.

Worst experience I've ever had. The place was dirty, they didn't have hand soap in the room, there were no blankets, the room didn't have heat and it dropped below freezing. It was NYE and every other place was booked so we couldn't even leave to a better place. THE PICTURES DO NOT SHOW WHAT IT REALLY IS.

Beware, no elevators. So if like me, been traveling for 3 weeks with considerable luggage, definitely not a good fit.

Limited parking available and the bathroom was exceedingly small making it difficult to use facilities. The mattress was hard and the linens were insufficient. The room was okay and the staff was ok.

El hotel se encuentra cerca del aeropuerto pero no es lo que muestran las fotos. En la habitación encontramos pelos en la ducha, en la cama y en el lavabo había restos de comida.

I wouldn’t recommend this hotel to anyone‼️

Instalaciones adecuadas, solo deberían tener más variedad y cantidad en desayunos

The room was run down and small.The sheets were not clean toilet seatb was completely loose,very noisy and the bed was uncomfortable .I would not recommend this Hotel to anyone.

That said, the beds were comfortable and clean. But still, the value for the cost of the room wasn’t there.

Awesome

Facility was old and not well-kept. Cobwebs and spiders in almost every corner of the room. Tiny bathroom. No fridge or microwave. Bright light coming into the room from the hallway at night because the door was old and not tightly sealed all around. Drunk/high people hanging out in the lobby at night. Only one thin blanket on the bed with no extra blankets available and no heat option in the room. The front desk ladies were extremely pleasant, but we will not be back.

Very good

Shuttle was dirty and loud rattling sound inside

The airport shuttle runs every hour. We arrived at the airport and just missed the bus, so we hired Uber. The hotel is old but clean. Receptionist was very friendly & helpful. Neighborhood was sketchy.

No elevator, unfriendly staff, extremely cramped and poorly maintained room and bathroom. The hallways were very narrow and the entire place looked shabby. The location also felt run-down. Overall, a very poor experience.

No blanket, just sheets. Smells very bad. Dirty. You can hear everything and everyone outside of your room. Loud.

Good

It was fine the room was clean

It’s was amazing

There was a dead roach in my room and my room had to be switched. I am DISGUSTED

The room was very clean, with free water and coffee. The bed was comfortable.The staff were nice and friendly.They also provide free airport transfer.

I accidentally left my wedding ring in the room, and when I returned to retrieve it, I discovered that it had been scratched and damaged by staff.

Shuttle do t pick up for more than 2 hours room is not provided any electrical ports also small next day they soid shuttle start running the airport 5 am but my flight is 6 am o er all very bad experience

Nice staff. Bring disinfecting wipes and esrplugs for the rest.

Clean area but small bathroom . Overall it was a 7.5 out of 10

The shower was TERRIBLE. Either scalding hot, or very cold. Looked like it was from the 1950s. Very bad water pressure, too. The heater at night was so loud and clunky when it came on that it interrupted my sleep multiple times. So easy to get both things (shower and heater) right, yet the hotel got it wrong. Highly unimpressive.

I didn’t find the staff welcoming like the other hotels I have been to on Miami Springs. Room is very small for the high cost. Bathroom floor tiles are very slippery. I took a good skid showering. Luckily, there was a hand rail to catch myself. They don’t talk much at reception. You must ask for information that should be given freely, such as breakfast hours, shuttle times if you are catching a flight next day. I suppose they assume you have been here before. I had to learn everything accidentally or by asking. They don’t even ask how your flight was (just for the sake of making you feel welcome). I have had better experiences elsewhere. Breakfast options were great though. I honestly wouldn’t stay there again. Sorry.

They have a huge breakfast spread - eggs, waffles, cereal, orange juice, breads & bagels. Loved it. The staff cleans the room daily. Location is good - central - close to Airport. I would visit again!

Where do I begin?, room was dirty. Had human feces on the wall. Black mold in the shower on the sides broom smelled very musty. I showed it to the staff and they said they would take care of it yet never heard nothing back from them and I stayed in the same room

The bathroom has hair in it, the shower had mold and the drain was rusted

Room was clean but there were no towels or anything in the bathroom. Also they néed to list that this hotel doesn't have an elevator

Staff very nice. The bathroom had black mold and broken tile. Not all the lights worked in room. There was dirt all over the radiator. Buttons broken on ac. Odor to room. There was a wild cat walking around hotel. And one woman upon check in/viewing their room immediately left. Sidewalk in disrepair and another guest fell, gashed the side of his head and they didnt even have a first aid kit. Another gentleman was screaming into lobby phone and i dont event think he was a guest?!

Customer service was good. Just the comfortability of the room was less than expected. Bed was rough, sheets were thin, bathroom was extremely small.

Location

Facility had no elevator. I failed to see that in either the pre-booking site and in the booking confirmation. We're old - need elevator. Very luckily had one room left on the ground floor. Next: hot breakfast is advertised but not delivered. No hot food. Waffle maker - would have used except no butter and we were told "what's there is all that's available." Also no jelly. Coffee machine was out of coffee. Come on, really? Also I took photos of the bathroom: where the floor meets the wall is all rotten. If you don't believe me check out room 144.

GREAT ROOM AND STAFF WAS POLITE

Excellent

room very good. breakfast bad.

clean and friendly staff

I’m grateful for the convenience and the value of the stay however I have to comment on the breakfast. Other than chicken nuggets and hot dogs they had bread and bagels but zero butter or cream cheese or anything to put on them. Which I find odd. The room was nice and clean and noise level was perfect.

Great service

Poor breakfast options, simple butter wasn't available. The hotel doesn't have a lift so taking big luggage upstairs is an exercise.

Julio the shuttle driver was so kind. He made a special trip to come for me at the airport. Then he returned me to the airport right on time. Staff was exceptional. Room was clean and comfortable. Good value. Property is older but well kept. I didn't wake up in time to eat breakfast but it was available.

Super friendly staff A+

Things were gross. We used our sanitation wipes to clean the room and doors because it was just gross. The reviews don’t match the poor quality

1) The shuttle took 45+ min to get to the airport. Come to find out, it runs once an hour. Not very convenient. 2) At check in, all was smooth thankfully. What I didn’t expect was there being no elevator. I don’t think this was listed anywhere in the property details. I had 2 heavy bags and was exhausted after having to drag them up the stairs. 3) Now, finally I get to my room. It was a lot smaller than I expected, but that’s ok because it was just me. I went into the bathroom, and found hair all over the floor, on the toilet paper, in the shower, and around the sink. That didn’t make me feel good or comfortable at all! I couldn’t request a new room as they were “fully booked” that night. So I sucked it up. I stayed in my room majority of the night. In the morning, I had the included breakfast - toast, bagels, hot dogs (I guess meant to be sausages?) chicken nuggets, waffles, apples and bananas. I wasn’t very satisfied overall. I had lots of bananas to eat. I did come down and spend time in the outdoor atrium. That was pretty cozy thankfully. Also, the guy at the front desk in the morning was VERY helpful and I really appreciated that. Overall, I wouldn’t stay again but I am grateful for the last minute accommodation.

The breakfast was of noticeably poor quality, and the kitchen area did not appear to be well maintained. The absence of elevators required me to carry heavy luggage up and down the stairs, which felt unsafe and posed a risk of injury. Furthermore, the room’s cleanliness was below standard, as both the bedding and the bathroom did not appear properly cleaned.

In addition the fridge did not work and there was no cord connecting the telephone. So, the telephone and the refrigerator did not work, I used my cell phone to call the front desk to report them, they said that they were sending some. When I checked out the next morning that did not reach yet.

They served microwave chicken nuggets for breakfast. Disgusting. And there were a bunch of roaches in my room. I will never stay at this place again.

hotel smells awful, breakfast terrible

Bathroom was extremely tiny and outdated. Sorry I didn’t take any pictures as proof but all I mentioned is true. It was definitely NOT worth the money at all.

Tiny bathroom, no elevator, and no drinking water

Great place with free parking

This was a terrible hotel, I’m not sure how they got rated so high without Expedia checking the reviews. I was so over come by the smell of the hotel that my eyes were running, swelling up and my throat was closing up, the hotel van was so dirty words could not describe the filth, the seats were absolutely disgusting, we waited for an hour and the vehicle had a check engine light. Thy shouldn't be allowed to charge more than $50.00 per night for this place it’s a real dump. I was totally embarrassed that I booked this place for my friends. We were traveling with a minor and I would have been very upset if someone would have picked a place like this for my child. The receptionist was vey nice I felt bad for her there were other people checking out as well. I contacted Expedia who said they would help if my money was not fully refunded. I had to immediately book another last minute hotel we stayed at the Even hotel which cost more becomes it was last minute. I think the Expedia should not only make sure our money was refunded but should also compensate the difference of the hotel that we had to book or at least issue a curtesy credit for a future travel

The room itself was okay, but the shower was extremely small and uncomfortable to use. The breakfast area was also very small and the selection was disappointing, there were no eggs, tea, or butter available. On the second floor, there was a noticeable smell of dirty carpet, and it looked like the hallway carpets hadn’t been vacuumed in a long time. Overall, the place felt dirty and poorly maintained.

Clean and basic

Smelly hotel, tiny rooms and bathrooms, no privacy - can hear all the neighbors. Not worth the price at all

Place is old. No elevator. Bathroom so small that I had to go in to one side to close the door so I can use the toilet. Definitely no worth the amount I paid.

Small room, not great condition

there was no elevator. the business center consisted of a table, chair and a desktop computer, no printer. breakfast - little to no waffle batter, no butter, no cream cheese, no fruit, no protein, no juice (Sunny D isn't orange juice)

If you decide to stay here just be mindful this is a rundown hotel, old and dirty.

Bathroom is too small, not enough towels, wasn’t cleaned up until the 3rd day of my stay.

Bathroom too small And not clean Live Tv not working Outdoor Garden was not friendly

Great stay with friendly MORNING/AFTERNOON staff with free parking.

The hotel was nice, beautiful courtyard area. Shower in bathroom was the tiniest shower I have ever seen. Conveniently located to restaurants within walking distance and very close to airport.

Dirty room. Unreliable shuttle. Awful smelling lobby. Weak breakfast.

Frank checked me in , helped me with my bags , and fixed the tv in the room (was unplugged) who knew? Room being small was clean and I felt very comfortable thank you

Great Hotel a great price

Staff was great!

This was our 3rd stay here and we are def hoping to return again!

La habitacion no tenia unidad termica de calefaccion. El frio no me dejó dormir a pesar de que use varias cobijas.

Staff was welcoming and room was clean

Our room was on the second floor and my husband and I had lots of luggage we had to carry up ourselves because there was no elevator. When we entered our room it smelt as mildew, there was hair all over the bed as though someone set and brushed their hair on the bed and left. It was coffee and a big ball of hair in the trash of the room and our phone did not work properly.

Simple breakfast but the food was of good quality and fresh. Very satisfied with what was offered. They were very accommodating by storing our for as long as we need.

I love the environment, the people were friendly and co-operative. The breakfast was nice, the area was comfortable and feel safe. Next time I hope to get a bigger room with a microwave. Other than that my stay was nice.

A very basic hotel but spotlessly clean Bed was comfortable and the ladies at the desk were exceedingly friendly and helpful. The shuttle runs once an hour so I had a long wait but it did arrive on schedule. I would return to this hotel if I come to Miami again

The room is a bit noisy.

Room was not clean and our shower flooded the floor to where both guests were unable to shower. Staff were on their phone the whole time and not helpful. Outside area was trashed. The pictures posted on the website do not accurately represent the hotel or area around the hotel.

Room was bougie. Bathroom so small barely fit.

Everything was great an the staff was very nice

Shower door wouldn't close, raw joint compound in the bathroom fan, everything looked like it had been painted at least 8 times over. Breakfast was minimal at best. The building itself was hard to find, sign was a tied up banner that was difficult to see. The sheets were clean tho.

The staff are great and extremely helpful but the condition of the hotel is HORRIBLE!! No fault of the employees of course….. but management. I pretty sure that I’ve never stayed in a hotel in such disrepair. The website pictures are totally misleading. As an aside, the breakfast nook had flies. I will never book this hotel again. It’s also extremely overpriced.

Yes and yes just old in washroom

The staff was very courteous and helpful. I will stay again.

Hotel served its purpose for a one night stay. It had a very damp smell in the hallways and the rooms were really small.

Everything

Yes everything was good

It was an okay stay, I expected more out of the rooms. We had little to no towels also the locks/doors didn’t feel secure.

Staff was very courteous and room was cleaned ,will definitely recommend.

Very peaceful

Very peaceful.

Haven't got there yet... still 4 hours flight away

Staff and accommodation was exceptional. Wish it had a better variety of breakfast

room was spotless and clean. front desk is very courteous and helpful.

Room was clean and the staff attentive.

The best thing about this hotel

Very courteous staff. The shuttle needs to increase its hours because it wasn't running when we arrived or departed. I did see a large palmetto bug run down the hallway and into room 111.

When I requested a blanket because my room didn’t have one, the front desk attendant actually asked if I could come downstairs to get it myself instead of having it brought up — which I felt was quite unprofessional and not the level of service I expected. The bathroom also had maintenance issues. Both the sink and shower weren’t operating properly — every time I turned on the shower, water would pool in the tub, which clearly indicated a drainage blockage. The breakfast was another letdown. One of the staff members, who was incredibly kind and polite, spoke very highly of it and made it sound great when describing the eggs — but in reality, it was basic and underwhelming. Overall, while some of the staff were friendly and welcoming, the experience and room conditions unfortunately didn’t meet the standard I was expecting.

The room is very basic to say the least and well overpriced for a motel type room

All the communication about the booking - including the airport shuttle information- referred to a different Wyndham hotel, which lead to confusion. We had to spend money on an Uber to get there. Check in was incredibly slow and inefficient even though I’d done all the online check in forms. There was no elevator so we had to carry heavy bags of scuba equipment up the stairs. There was nowhere to eat nearby. The hotel room was clean but the building felt damp and neglected. Not a great stay.

Online check in… sent pic/cc/etc for a “fast” check in process. However I’ve been standing in a line for 20 mins!!!!! Waste of my time- false advertising. One person checking folks in.

The staff was courteous but the room was not up to the standard I expected

Staff are great but cleaning must be improved. The carpet does not smell good. The floor was not totally clean. And the room maintenance needs improvement. Paint, walls and tiles. Look as bad work.

Structure is an older bldg, give them credit for the renovation but pillows were cheap and old, commercial carpet not the best quality. Bathroom tiny

This is a motel, don’t be deceived by the Wyndham brand. Mold and mildew smell. Very dissapointed.

Great

Shuttle to port of miami

They didnt have an automatic entrance door so we struggled to get all our luggages into the lobby area. Our room door was broken. We feel the room wasn't cleaned at all. The bathroom was so tiny we cold barely move. We booked and paid this hotel for 2 nights but we were so disappointed that we checked out the following morning and booked next night at another hotel.

Room was basic but clean. Close to local restaurants. I ate at a nice Honduran restaurant across the street that has delicious selections. Both check in & check out were easy. Shuttle bus drivers were also helpful.

Shuttle was easy to use for this hotel

It is disappointing that this is listed as a “Trademark Collection “ by Wyndham property. I expect more from the Wyndham brand. There is no way that this is a 3 star hotel. I have stayed at nicer 2 star hotels. If it hadn’t been so late when we finally got to the hotel I probably would have looked for another hotel. The pictures of the room online are deceiving. The room was small, dimly lit and had a musty smell. You could hear the people in the room next door. The bathroom was very small. While it was clean the lack of attention to detail like holes in the tile or the shower flange not being secured to the wall was disappointing. We were woken up in the early, early morning by some guy pounding on a door down the hall. The police were called and when got to the lobby later that morning there were 2 police cars in the front. As far as the advertised complimentary round trip airport transportation, I messaged the hotel about how to arrange a ride from the airport. They never replied. I called them when I arrived at the airport and they told me where to meet the shuttle. I went there and they were gone. So we waited for the next one. After some time we called the hotel and when no one answered we left a message. We called again later and found the shuttle doesn’t run after 10pm. That would have been good to put on your website. We ended up getting a Lyft. We were able to catch the shuttle the next morning and it went very smoothly.

Remodeled bathroom and room

The Colombian receptionist was very helpful and nice.

Very noisy

Arrived at hotel via uber from Fort Lauderdale. Approximately $40 for uber. Hotel sign is on fabric stretched over previous sign. Hotel was clean and smelled good in lobby. Room was small but clean. Bed was not comfortable at all. Our toilet was against the wall. Im not joking like an inch from the wall. Shower was either HOT or COLD. There was no in between. We walked about a mile or so for lunch when we arrived and they were setting up a cute little carnival in the town while we were there. The vending room is overpriced as to be expected, if you need sodas or snacks the hotel across the street has them available in an open room for cheaper. They do have a cute little courtyard that you can sit and enjoy take out if you decide to uber eat while there.

The bathroom was very, very small. The pedestal sink did not have any counter space. Shower was very cramped with no shelf for bathing supplies and the shower door did not latch and could easily fall open.

The room/hotel was clean and the staff was very nice and accommodating. But this is not what you expect from a Wyndham. In fact we passed a Wyndham on the way in and was surprised at the building our GPS navigated us to. It’s like a small rundown apartment complex. The room was VERY SMALL. This is perfect for a single traveler with a layover or sleeping before an early flight- or if you need a quick nap and a shower before traveling….but definitely not where you want to stay on vacation and not where you want to stay with kids.

This isn’t a reflection on the front-line staff, but rather on a clear lack of care and leadership from hotel management. When a management team shows this little pride in maintaining their asset, it raises serious concerns about how seriously they take life safety procedures. The GM and ownership should take a hard look in the mirror and question whether they belong in the hospitality industry. Wyndham should pull their flag, as this property fails to uphold the brand’s standards. And if the executive team believes this level of upkeep is acceptable, then they truly deserve the pay they’re getting. The positive guest reviews posted online must be fabricated, because no one walking past the lobby could possibly believe this is anything more than a two-star hotel at best.

It is a clean hotel with nice staff, AMAZING airport shuttle driver, and small but good breakfast.

The mattress was bigger that the box spring! Room was clean and staff provided good service but the property was sub standard. The worse experience ever!

Rm needs up dating shower leaks bad around glass, smoke dt had no power statas lighs not bli king 15 sec as supposed too, small hole in wall see outside

Room was not clean and staff at night.

Clean room and conveniently located near a Honduran restaurant.

Clean room, friendly & knowledgeable staff, airport shuttle

close by to airport

It was a nice experience overall.

The experience was fine, there was no blankets on the bed. I really don't understand that. Just sheets, every bedroom needs blankets

Best for the value

Todo estaba muy bien y buena atenciones

My stay at the Atrium Hotel, Trademark Collection by Wyndham, was excellent! The staff was welcoming and professional from check-in to check-out. The rooms were clean, spacious, and comfortable, with everything I needed for a relaxing stay. The location was convenient, close to restaurants and transportation. I also really liked the quiet atmosphere and overall cleanliness of the hotel. Would definitely stay here again!

Staff very kind

Adequately arranged for a night stay. Clean, attentive and efficient staff. Shuttle was punctual. Breakfast included with basic menu offer. No complaints. Thanks.

The girl at the front desk was nice. When I walked downstairs to the lobby, there was a cockroach on the staircase. The rooms are very small like it was an old apartment that's been converted. But they were well appointed and I was in a courtyard area which was fairly quiet given. It is so close to the airport with the constant landings. Very similar to staying at a small hotel room in South Beach in Miami Beach.

Shuttle was not on time Breakfast was ok Room was ok but compact and bathroom was really small

The room had AC on when we got there which was really nice after a warm day in Miami. The breakfast was good.

Staff was very friendly and helpful. Does not have a pool, so it might not be a good fit for families with children, but we were headed to the beach. Price was right. Atrium is beatutiful. Would definitely stay again.

Parking was free. The area is a typical airport neighborhood. It felt a bit sketchy at first, but turned out to be okay. The room was VERY small, tight, very basic. It was not stocked well. We had 3 people and 2 queen beds. There were 2 towels and 1 wash cloth. Had to request more, the person at the desk tried to blow me off, but I insisted that this was not adequate for 3 adults. There was no plastic liner for the ice bucket and only 1 coffee cup. The hotel did the job but nothing to brag about. Airport shuttle was on time and efficient.

Room was very dated.Hotel had a funny odor the room itself smells.Moldy, no towels was given had to request them.Had no washcloths, no fridge in room.No, microwave, very inconvenient for those trying to save money by bringing meals in could not reheat.Anything would never stay here

Small and clean room. Looks like they just did a minimal renovation. If you are traveling alone and looking for just a place to sleep and start early,it’s an ok place.

The bathroom was really small in our room and very akward to shower in while keeping the curtain off you and the water in the shower lol but we made it work. Overall great place for the price and I would stay again, maybe in a bigger room of the showers are bigger. The staff were great and very friendly!

The room was supposed to be a nonsmoking room and it had the most terrible odor of smoke.

Yes clean good nice breakfast

Staff was friendly. Room was very small and picture did not accurately portray room

Muy bueno para pasar la noche y descansar de un largo viaje

Overall, a good place for a quick stay

Ok

The room was clean and the staff were very friendly and helpful.

Perfect for a layover as it close to the airport and a shuttle service is available.

I think it is a cordial place.