WoodSpring Suites Miami Southwest

The floor was sticky,no hot water,roaches ,wall was dirty, no appliances to cook with in room.

Filthy, roaches, rooms has smells, house keeping walks into your room without knocking, elevator sounds like it’s about to break or crash, had to change my 3 different times, dirty, twin beds pull ou couches, full beds when the ad states queen beds, roach bombs in the room.

Clean hotel well maintained

Noting Dirty

The only positive was the front desk employee, who was extremely friendly, professional, and genuinely willing to help. He handled our concerns promptly and deserves recognition for his excellent customer service. We stayed because it was only one night, but I would not recommend this hotel.

There was no hot water to take a shower and we had to request for the remote control for the television

Enjoy every day I’ve had there

Hotel needs updating room smelled old had roaches staff was decent parking was good that's about it I will not stay there again

La verdad no me gustó

The room had a heavy mildewed smell and when I woke the next morning to shower there was no hot water. I let it run for an extended period from both the sink and bath. It was lukewarm at best. I spoke to the front desk at checkout. I was told there was no maintenance personnel available to even address the issue. No attempt to even address the issue was made. The location is good for my visits to the Miami area but doubtful I will stay here again after this stay.

It was okay, but it needs to be cleaned up a little bit more and updated.

Needs to be knocked down and rebuilt. Place not kept up! Floors inside half clean. The hallways are not kept clean, looks like maybe and I mean maybe clean once. And that must be in the morning and forget thru the day! Had to change rooms 3x. Microwave was out the wall, the next one the AC wasn’t working, third one water wasn’t getting hot. The first two days of stay. Someone had 2 bag of garbage outside their door. If we weren’t down for a funeral and was pushing for time. We would have not STAYED THERE. We tried to stay out until we had to sleep. NEVER AGAIN!! Rooms should be $10 hell $5 a day. Not worth your money for the stay. Sorry… Not sorry… wish I had took pics. Didn’t think about the feedback of the stay. Know for the future.

Sticky floors. Super flat pillows and the “comforter” is thin as the sheets. Lol and the shower smelled moldy. Asked for extra towels (no floor mats in the bathroom) but was told they didn’t have any. We stayed for 3 days and they never had extra towels? Or extra pillows. You get what you pay for, sincerely.

Good place and friendly employees

Location The room. First room smelled very moldy. Second room the toilet didn't flush. The bed blanket was paper thin.

The room. First room smelled very moldy. Second room the toilet didn't flush. The bed blanket was paper thin.

good

My room was extremely hot when I got there and I checked in late I called front desk they were aware no one accommodated me at all called customer service in regards to my complaint and requested refund never heard back from anyone.

Everything was great except no ice machine

Passable

No wifi , no tv, no hot water

There’s an odor as you enter the room. Each room has this old weird odor as I was staying in one and had to be moved from the 4th floor to 3rd floor due to wifi and uncleanliness!! There’s hair all over the rooms that ain’t even yours. Did I mention my bathroom got clogged the first night? Lol I didn’t even wash my hair or anything during my stay. I just feel like the entire hotel is ran down and needs a renovation, something to get rid of the roaches & clean this place up !

There’s an odor as you enter the room. Each room has this old weird odor as I was staying in one and had to be moved from the 4th floor to 3rd floor due to wifi and uncleanliness!! There’s hair all over the rooms that ain’t even yours. Did I mention my bathroom got clogged the first night? Lol I didn’t even wash my hair or anything during my stay. I just feel like the entire hotel is ran down and needs a renovation, something to get rid of the roaches & clean this place up !

El personal suele incomodarte preguntando a cada rato por tu recerva y huele mal los pasadizos,te dicen que tienes que pagar extra y luego dicen que no que solo es un error

Very good

Good place and friendly employees

Great parking, clean rooms, ok amenities. Close to Walmart, Supermarkets, Pharmacy and food options.

Abundant parking spaces and clean rooms.

Bad

Poor

Good working people Really bad experience here didn’t like it the bed were no clean when I arrived the smell was also bad had to drop some perfum and others cleaning stuffs because the smell was bad

Good working people Really bad experience here didn’t like it the bed were no clean when I arrived the smell was also bad had to drop some perfum and others cleaning stuffs because the smell was bad

Staff was very nice . Spacious room .

The room didn’t look anything like the pictures showed. The bed sheets and pillows were dirty. The water barely came out in the shower. There was no ice machine. I asked for another pillow to replace the dirty one that was ALL stained and there were no extra pillows. Terrible experience.

.

Good location close to Walmart, Restaurants, Supermarkets, Pharmacy, Gas station, etc. The property is clean, the rooms have a kitchen with stove, microwave and full-sized fridge. Beds are ok, bathroom is ok. Good price overall.

The room was very old and dirty. Wholes in the walls and bathroom door. The pillows were flat. Might as well not have pillows. The sheets felt old and dirty/stiff. Avoid this hotel at all cost!!

Parking good staff great no coffee make lobby coffee maker broke the whole 4 days of stay only two pillows only one shampoo tube ran out no ice machine

Everything about that hotel was terrible. There was zero maintenance, the elevator sounded awful, like it was going to fall, and there were no towels. All three days I was there, I asked for towels and they told me they were full and didn't have any more. There was a coffee machine at reception, and when I asked for cups, they said there weren't any, but there weren't any cups for three days. Then I managed to get a cup, and the machine still didn't have coffee. There's a man at reception who, when I arrived or left, I greeted, but he didn't return my greetings and always had a sour look on his face. That place should be shut down.

From the moment I checked in there was an issue I arrived with my family. The night manager informed me that no cats were allowed, before booking I see on the website that it is a pet friendly hotel. So I was a bit confused when he made this statement. I asked for a way to get a refund, he then offered to charge me an Additional 50$ that wasn’t in my budget if I wanted to cat with us. Once I talked it over with my wife I then told him to not worry I will leave the cat with my mother in law who lives in Miami. Then he proceeds to tell me that if he was to walk Into my room and see a cat he was going to kick me out and not get a refund. Since when are employees allowed to walk into our room when we are still checked in. That seems very inappropriate and unacceptable to me. When we walked in the room we were greeted with roaches. The pillows and sheets had stains and also on the bed were dead insects. I’m not sure if this room just wasn’t cleaned on purpose or if they don’t clean correctly.

Nothing. It’s dirty. Smells like cigarettes. There’s roaches! Manager Terrance brown was so rude he got so crazy knowing I had just came out of surgery.

The staff There was no ac in the room at all, no water in the hotel room it smelled horrible they said you couldn’t smoke or it would be $250 fine but it smelled like weed throughout the halls the sheets smelled and it wasn’t comfortable at all, the only thing i would say was good was the staff they were very accommodating

The staff There was no ac in the room at all, no water in the hotel room it smelled horrible they said you couldn’t smoke or it would be $250 fine but it smelled like weed throughout the halls the sheets smelled and it wasn’t comfortable at all, the only thing i would say was good was the staff they were very accommodating

It’s dirty. Smells like cigarettes. There’s roaches! Manager Terrance brown was so rude he got so crazy knowing I had just came out of surgery.

Room was spacious Had a microwave and refrigerator Area. Next to storage warehouse. Staff wasn’t very good just answers questions. Room smelled of dirty moisture.

Honestly, my partner and I didn't find anything good about this hotel. The place was extremely dirty and smelled like cigarettes and weed. The floor in the room was sticky and covered in dirt. The room smelled like mold, mildew, and weed. All surfaces were also sticky, and the walls were stained and scuffed. My partner literally walked in and immediately turned around and walked out and asked for a refund and booked a different hotel. I'm still waiting on the refund... I definitely don't recommend coming here.

Honestly, my partner and I didn't find anything good about this hotel. The place was extremely dirty and smelled like cigarettes and weed. The floor in the room was sticky and covered in dirt. The room smelled like mold, mildew, and weed. All surfaces were also sticky, and the walls were stained and scuffed. My partner literally walked in and immediately turned around and walked out and asked for a refund and booked a different hotel. I'm still waiting on the refund... I definitely don't recommend coming here.

Passable

Nothing really The rooms smelled like mildew so bad. Ended up using Lysol and an air freshener. Spoke with staff and she said all rooms smelled like this. The floors were bubbled like there was a previous flood. Purchased a mop to clean the floor so it didn’t feel greasy and gross. Ended up cutting our trip short by 2 days because I was over the smell

Nothing really The rooms smelled like mildew so bad. Ended up using Lysol and an air freshener. Spoke with staff and she said all rooms smelled like this. The floors were bubbled like there was a previous flood. Purchased a mop to clean the floor so it didn’t feel greasy and gross. Ended up cutting our trip short by 2 days because I was over the smell

There was no hot water. Thus I did not get a shower.

Very poor

Very good

Everything was great

La atención fue buena el aire acondicionado enfriaba poco la limpieza regular

There were bugs and guess had physical fights like almost each night sleeping was difficult

Passable

Bugs in our first room. Had to be moved to a different room. After moving to the second room, no wifi available at all. Would not recommend.

I had to report roaches in my room!

If you need to use the kitchen you have to get the pots from front desk NOBODY NENTION THAT PART TO ME

The room smells cigars and the floor is sticky

Room was dirty has mold and roaches highly disgusted with this

The apartment was comfortable and the stove and refrigerator was a plus

.

Smells so bad. This place needs an upgrade. I won’t recommended

Kitchen has nothing I need, tv don’t work fully

However, upon arrival, we were told the room had already been sold and that they had not “received payment on their end”, despite us having proof of purchase. The only option offered was a room with one queen bed (no couch bed included), with no adjustment to the price and no alternative accommodations (such as offering two separate rooms or any form of compensation). As a result, we had to leave and scramble to find another hotel that could accommodate us on such short notice. This was an incredibly stressful experience and not something we’ve encountered before when booking through a third party. And we're incredibly frustrated trying to get a refund.

Es una buena y economics opcion

Pleasant

The only problem I have experience with this hotel you cannot get your room clean up to a week if you need a towel you have to go downstairs to ask for towel. Anything you need you don’t get it. Everything have to be done one week after so when you decide to stay there for a week, you don’t get your bed change you don’t have any service. It’s not that if you get used to a luxury hotel you don’t wanna stay at the hotel sorry to be honest, but that’s my truth.

No room service in 5 days. No clean towels.bad smell.

Hairs and ear ring found on our room, slightly stained towel, furniture was a bit old not in the best conditions, for one night stay it’s okay for the price. Staff was okay .

Overall stay was ok

Stay was ok

The stay was ok.

Exceptional

Very good

Exceptional

The staff wasn’t polite. I had to wait over 20 minutes to get a room. The whole atmosphere was ghetto

Room wasn’t clean. Dust & spider webs every where. Door when lock would just open when touching the handle. Didn’t feel safe at all

Great internet!

Adequate

There were many areas that smelled of Marijuana. The floors are dirty, and in a few hours your socks will be black. There was constant noise in the hallway.

Got a room on this hotel, sheets were full of hair and other substance, ( pictures attached), absolutely disgusting. I spoke to front desk and she transfered me to another room . On the new room, Floor was dirty, shower head wasn't working, microwave didn't work. I requested a discount or refund do to poor conditions and was denied. I already contacted Expedia and waiting on a resolution.Sad.

It was the worst experience I've ever had. I was there with my one-year-old son, and there were even cockroaches. On the last day, I woke up with one in the bed next to my son. I don't recommend this hotel; it's disgusting, and nothing works.

My favorite part was leaving Staff didn’t seem to care. Spent over $200 for one night. Remote control didn’t work. Another one was not an option. Ordered a pizza for delivery. Front desk could not bother to notify me that it was sitting in their office. Got to kill cockroaches. Smelled of mildew.

This place is a dump! I do not recommend this place to anyone. They don’t clean your rooms and don’t give you clean towels. They don’t go and sweep your floor but they will give you a broom and mop so you can clean your room yourself. I had to keep asking for toilet paper. The rooms stink and the bed sheets had yellow stains. The bed is not comfortable at all, and the pillows are flimsy. They don’t had blankets either. They had a sheet and that’s it. Stay away from this hotel.

I don’t like it . I don’t get 2 bed they give me a full bed and a sofá that is not Watch I looking for

I don’t like it . I don’t get 2 bed they give me a full bed and a sofá that is not Watch I looking for

That hotel moldy WiFi very bad and the receptionist attitude was poor…Every night my asthma was on me…once I wasn’t in the room I was fine soon as we go in for the night my asthma start…And they is false advertise cause the rooms are nothing like what’s in the photos they have posted

That hotel moldy WiFi very bad and the receptionist attitude was poor…Every night my asthma was on me…once I wasn’t in the room I was fine soon as we go in for the night my asthma start…And they is false advertise cause the rooms are nothing like what’s in the photos they have posted

Mucha humedad en la habitación, amenidades ?? Que l valor muy alto de la habitación solo por dormir

Mucha humedad en la habitación, amenidades ?? Que l valor muy alto de la habitación solo por dormir

Very nice and clean

When we arrived at 3 pm they didn’t have the rooms ready, they made us wait in the lobby for a while and nobody was coming to give us more information until we told them that we were going to cancel our reservation. They claimed that the rooms were being cleaned. The room had a musty smell. Dirty lamp and shower curtain. The walls in the bathroom were repaired in a very poorly way. There was no bathroom cabinet nor drawers for storage. Not even a hair dryer and when I went to inquired for one at the front desk they said they had none. It took a while to get warm water in the shower not even hot, just warm. The floors were so dirty that we cleaned them with our socks. This is a 99 dollars per night hotel. It wasn’t cheap. We will never stay here again.

When we arrived at 3 pm they didn’t have the rooms ready, they made us wait in the lobby for a while and nobody was coming to give us more information until we told them that we were going to cancel our reservation. They claimed that the rooms were being cleaned. The room had a musty smell. Dirty lamp and shower curtain. The walls in the bathroom were repaired in a very poorly way. There was no bathroom cabinet nor drawers for storage. Not even a hair dryer and when I went to inquired for one at the front desk they said they had none. It took a while to get warm water in the shower not even hot, just warm. The floors were so dirty that we cleaned them with our socks. This is a 99 dollars per night hotel. It wasn’t cheap. We will never stay here again.

No pool

Keys for the rooms where not working

Keys for the rooms where not working

Yes

Yes

Room was okay. Floors were dirty

Room was okay. Floors were dirty

Good

Good

They scammed me out of $420

They scammed me out of $420

When we arrived at 8:30pm, the front desk was abandoned. Calling out, ringing the provided bell and dialing the provided extension on the house phone yielded nothing. After at least 15 minutes, the clerk finally arrived to check us in. The lobby had a strong odor of marijuana. When we got to the room it wasn’t dirty, but certainly well-worn: the shower curtain was frayed, the paint on the walls was chipped in quite a few places, there were paint drips in the sink and on the floor. The heater/AC fan was noisy (squeaking irregularly) and the heater did not work, but we needed to run the fan to drown out the freeway noise. The hotel is located behind a storage facility and right next to the freeway! The single sheet and bed spread was insufficient to keep us warm. I usually sleep hot and had to put on sweats. We are so thankful we only spent 1 night.

The room smelled of mold. You could smell it as you walked in and I was so sorry I didn't turn around and check right out. We were in town for my sister's funeral and because of so many expenses, I had to find somewhere that did not cost too much out of our budget. I regret staying there but I had no choice, we could not afford anywhere else. I sprayed air freshener each time I entered the room and that barely helped but something should be done about that.

The room smelled of mold. You could smell it as you walked in and I was so sorry I didn't turn around and check right out. We were in town for my sister's funeral and because of so many expenses, I had to find somewhere that did not cost too much out of our budget. I regret staying there but I had no choice, we could not afford anywhere else. I sprayed air freshener each time I entered the room and that barely helped but something should be done about that.

Nobody in the Lobby after 10:00 PM and neither in the morning. Poor cleaning. The amenities so limited.

Nobody in the Lobby after 10:00 PM and neither in the morning. Poor cleaning. The amenities so limited.

We had to wait 2 hours after checking to receive towels

We had to wait 2 hours after checking to receive towels

Nothing It was dirty, had a strong smell that literally filled the air in the room, damp, and ppl were banging on the floor above us the entire night. Not worth the price at all!

shower didn’t work but everything else was close to par!

shower didn’t work but everything else was close to par!

The tv didn’t work, very glitchy. And I found cockroaches in the kitchen that I had to kill. Staff was very friendly.

The tv didn’t work, very glitchy. And I found cockroaches in the kitchen that I had to kill. Staff was very friendly.

The staff was genuinely great — friendly, helpful, and the only real positive part of this stay. Unfortunately, the rooms themselves were a letdown. The room was beat up and ugly, clearly worn down and overdue for renovation. While the bed was surprisingly comfortable and the sheets and towels were clean, everything else felt neglected. The floors were sticky, which immediately made the room feel unsanitary, and there was a strong chemical smell that lingered the entire time. You can tell they try, and the staff deserves credit, but the condition of the rooms seriously drags this place down. With some major updates and better cleaning of surfaces, this could be decent — as it stands, it’s hard to recommend unless you have no other option.

The staff was genuinely great — friendly, helpful, and the only real positive part of this stay. Unfortunately, the rooms themselves were a letdown. The room was beat up and ugly, clearly worn down and overdue for renovation. While the bed was surprisingly comfortable and the sheets and towels were clean, everything else felt neglected. The floors were sticky, which immediately made the room feel unsanitary, and there was a strong chemical smell that lingered the entire time. You can tell they try, and the staff deserves credit, but the condition of the rooms seriously drags this place down. With some major updates and better cleaning of surfaces, this could be decent — as it stands, it’s hard to recommend unless you have no other option.

Dirty, smelled like cat pee. Had to move rooms out first night because of no working shower water. Cops were in and out of there.

Dirty, smelled like cat pee. Had to move rooms out first night because of no working shower water. Cops were in and out of there.

It smells so bad, not clean at all, no room service and not enough towels

It smells so bad, not clean at all, no room service and not enough towels

Safety-You had to use your key to get access to get past the lobby. Price The bed frame was metal, it doesn't come with a blanket but another type of sheet. The bathroom still had hair in the shower ? No coffee pot Cobwebs in the corner of the room

Cleaniness of room upon arrival seemed as if someone else was there just before we arrived. Room smelled as if there was mold and if ac had not ran for hours. Bathroom had fake eyelashes all over sink and toilet, let alone some type of small hairs in the tub, with an open used soap bar that was melted to the side of the tin as if it had been sitting there for days, alone with the plastic cover of a razor blade. Brought it to the attention of the "General Manager" on duty and made the mistake of believe his words that " he would discount my rate for my 3 night stay due to the inconvenience and not wanting me to have that kind of experience, just tl find out when i checked out sunday morning that there was nothing in the system that had been adjusted on my rates and front attendant stated she could not reach him on the weekends, so apparrently made me and offer and then was MIA when time came to check out.

Cleaniness of room upon arrival seemed as if someone else was there just before we arrived. Room smelled as if there was mold and if ac had not ran for hours. Bathroom had fake eyelashes all over sink and toilet, let alone some type of small hairs in the tub, with an open used soap bar that was melted to the side of the tin as if it had been sitting there for days, alone with the plastic cover of a razor blade. Brought it to the attention of the "General Manager" on duty and made the mistake of believe his words that " he would discount my rate for my 3 night stay due to the inconvenience and not wanting me to have that kind of experience, just tl find out when i checked out sunday morning that there was nothing in the system that had been adjusted on my rates and front attendant stated she could not reach him on the weekends, so apparrently made me and offer and then was MIA when time came to check out.

Was dirty, window blinds broken , humidity smell

Was dirty, window blinds broken , humidity smell

Maid.service came late and I cleaned.the room.myself

Don’t recommend

Don’t recommend

IT WAS GROSS I WAS SCARED TO SIT ON THE BEDS

Was good

Was good

Once helped, the staff was polite, and the rest of the stay was fine. With a bit more attentiveness at the front desk, the experience would have been better.

Once helped, the staff was polite, and the rest of the stay was fine. With a bit more attentiveness at the front desk, the experience would have been better.

I highly recommend this hotel to everyone 💚🌿

I highly recommend this hotel to everyone 💚🌿

Had to wait 1 hour for check-in even when check-in clearly states 3:00 pm. Smells in the hallway. Key cards didn’t work throughout the stay. Pillows and bed mattress makes you feel like you are sleeping on the floor.

Had to wait 1 hour for check-in even when check-in clearly states 3:00 pm. Smells in the hallway. Key cards didn’t work throughout the stay. Pillows and bed mattress makes you feel like you are sleeping on the floor.

Room was not what is advertised on website! I requested a refund because I wanted to leave and they denied me! I will be calling capital one to get my money back!! This place is a dump! Looks nothing like the pictures on the website!! Plus a horrible smell in the room! DO NOT BOTHER!!

Room was not what is advertised on website! I requested a refund because I wanted to leave and they denied me! I will be calling capital one to get my money back!! This place is a dump! Looks nothing like the pictures on the website!! Plus a horrible smell in the room! DO NOT BOTHER!!

The hotel did the purpose just to spend the night before a cruise, the shower did not have a shower curtains we went to front desk they said that was going to bring one never arrive.

The hotel did the purpose just to spend the night before a cruise, the shower did not have a shower curtains we went to front desk they said that was going to bring one never arrive.

Location Substandard

We woke up at 5:40 am with some girls screaming and knocking on their door non stop until 7:00 am! Very bad experience

We woke up at 5:40 am with some girls screaming and knocking on their door non stop until 7:00 am! Very bad experience

I stayed there for a week and didn't get towels chance once neither the room cleaned up. Every time I asked to the housekeeping lady for new towels she said that either had none or ran out of it. Room is extremely noisy, you can hear everything inside, from people talking/walking on the hallway to next room tv or above room people steps. I would NOT recommend this to anyone.

I stayed there for a week and didn't get towels chance once neither the room cleaned up. Every time I asked to the housekeeping lady for new towels she said that either had none or ran out of it. Room is extremely noisy, you can hear everything inside, from people talking/walking on the hallway to next room tv or above room people steps. I would NOT recommend this to anyone.

Room was dirty and bathroom as well. In the bathroom who ever cleaned they didn’t removed the soap from the previous guest.

Room was dirty and bathroom as well. In the bathroom who ever cleaned they didn’t removed the soap from the previous guest.

Dirty rooms, beds look like hospital beds.

Dirty rooms, beds look like hospital beds.

I like the clean look and it smells clean along with the bright colors The water pressure was very low. The water barely come out of the shower. I was in room 330. Also the rooms should have iron and ironing boards. But if that raise the price then do with out it. Also the hotel need more towels!!

The manager was very disrespectful and short in his reply to a situatgion. I was loading my car and had to take several trips. I left my room at 10:45 am to begin loading after my first load my key did not work on the door leading to the elevator . When i told him his reply was the key no longer works after check out. I still had luggage and my dog to retrieve i replied check out is 11 it is 10:48 am he then told the young lady at the desk to fix my card. He never apologized for his rudeness. I am sure this will not affect him since he most likely gets the reviews. I also witnessed him having the same dismissive attitude with another person while waiting to get towels. It is my hope that he reevaluates how he treats customers, The hotel is an affordable option and very convenient. I will not stay there again. The young man that checked me in was very patient handling a situation much more detailed and time consuming with a person checking in in front of me, and the manager could not be bother by a key card expiring too early.

The manager was very disrespectful and short in his reply to a situatgion. I was loading my car and had to take several trips. I left my room at 10:45 am to begin loading after my first load my key did not work on the door leading to the elevator . When i told him his reply was the key no longer works after check out. I still had luggage and my dog to retrieve i replied check out is 11 it is 10:48 am he then told the young lady at the desk to fix my card. He never apologized for his rudeness. I am sure this will not affect him since he most likely gets the reviews. I also witnessed him having the same dismissive attitude with another person while waiting to get towels. It is my hope that he reevaluates how he treats customers, The hotel is an affordable option and very convenient. I will not stay there again. The young man that checked me in was very patient handling a situation much more detailed and time consuming with a person checking in in front of me, and the manager could not be bother by a key card expiring too early.

Location First night water was luke warm complaned supposed to have fixed it but not the next two nights wasn’t any different. I was very disappointed.

The young lady made my stay pleasant she went over and beyond to find me a room of my comfort . The up keeping of the property can be better the lobby should be clean daily and instruct the visitors to clean behind their self . In a respectful way on a sign. The outside property can be cleaned daily

I will need my money back

Good

Good

The space and convenience.

The space and convenience.

The water didn’t get hot

The water didn’t get hot

The hotel overall has humidity issues, I guess a lack of good ventilation. In the room you were not allowed to open the windows, therefore the smell sometimes was a bit uncomfortable.

Musky smell in room

Musky smell in room

And the TV didn’t work then they offered a different room which one we walked in the AC was off and it smelled like mold. So they offered another room handing us two keys to go check out two other floors and one of the rooms me as well so we took the other one to avoid having to find another place to stay. We went to dinner by the time we come back from dinner the front office was closed and the phone in the room isn’t working. The TV isn’t working correctly the bathrooms look like they weren’t cleaned. We asked to get refunded, but they said it would have to go through the third-party and it was gonna be very hard. We are not happy at all with the condition of this place

And the TV didn’t work then they offered a different room which one we walked in the AC was off and it smelled like mold. So they offered another room handing us two keys to go check out two other floors and one of the rooms me as well so we took the other one to avoid having to find another place to stay. We went to dinner by the time we come back from dinner the front office was closed and the phone in the room isn’t working. The TV isn’t working correctly the bathrooms look like they weren’t cleaned. We asked to get refunded, but they said it would have to go through the third-party and it was gonna be very hard. We are not happy at all with the condition of this place

Everything was very dirty and smelly, dogs barking all night long, a complete disaster. Everything was very dirty and smelly, dogs barking all night long, a complete disaster.

1. They never clean the room for 2 weeks 2. Never change the bed cover or any bathroom towels 3. There is no room service or front desk to call 4 . Kitchen area no cutlery or plates or even a single pot Fridge is 20 year old with a bad smell We have to take the garbage if it’s full due to no housekeeping . No airport transportation or any local transportation You have to use Uber or own vehicles Good thing is have a parking space,

1. They never clean the room for 2 weeks 2. Never change the bed cover or any bathroom towels 3. There is no room service or front desk to call 4 . Kitchen area no cutlery or plates or even a single pot Fridge is 20 year old with a bad smell We have to take the garbage if it’s full due to no housekeeping . No airport transportation or any local transportation You have to use Uber or own vehicles Good thing is have a parking space,

Room and hallways dirty.

Room and hallways dirty.

Upon arrival, the room was not properly cleaned and did not meet basic hygiene standards. Because of this, I did not feel comfortable staying and had to leave. I would not recommend this property unless significant improvements are made.

Upon arrival, the room was not properly cleaned and did not meet basic hygiene standards. Because of this, I did not feel comfortable staying and had to leave. I would not recommend this property unless significant improvements are made.

The room had a weird musty mixed with citrus scent and the floor was very sticky. The elevator also made a loud creaking sound.

The room had a weird musty mixed with citrus scent and the floor was very sticky. The elevator also made a loud creaking sound.

Arrived at 2:30 no rooms ready. Check in at 3 so went back at 3 and still no rooms they had to recheck if anything available after 10min finally found room. Room was dirty. Bed had crumbs on it and fridge looks super stained and had food/drinks inside. Wouldn’t stay here again seems like it’s just for people long term and homeless.

Arrived at 2:30 no rooms ready. Check in at 3 so went back at 3 and still no rooms they had to recheck if anything available after 10min finally found room. Room was dirty. Bed had crumbs on it and fridge looks super stained and had food/drinks inside. Wouldn’t stay here again seems like it’s just for people long term and homeless.

The staff wasnt super friendly and the hotel itself is not very accessible as in there were no luggage carts or sliding doors so you had to open each door (only single doors) while carrying all your crap. Also for 4 stories there was only 1 elevator that sounded like it was about to break. There was a tv but no channels. There were no utensils or cups or coffee maker or anything in the room so even if you wanted to cook something you had to go buy it all yourself. The comforter on the bed is super thin so you might bring your own blanket if you book here. Only positive thing was the bed was actually really comfortable or i was just really tired.

The staff wasnt super friendly and the hotel itself is not very accessible as in there were no luggage carts or sliding doors so you had to open each door (only single doors) while carrying all your crap. Also for 4 stories there was only 1 elevator that sounded like it was about to break. There was a tv but no channels. There were no utensils or cups or coffee maker or anything in the room so even if you wanted to cook something you had to go buy it all yourself. The comforter on the bed is super thin so you might bring your own blanket if you book here. Only positive thing was the bed was actually really comfortable or i was just really tired.

Room was stinky and room floor was sticky. Towels and blankets had hard stains. Staff seem to be less professional. This location had extremely opposite experience of what we had in Woodsprings Naples.

Room was stinky and room floor was sticky. Towels and blankets had hard stains. Staff seem to be less professional. This location had extremely opposite experience of what we had in Woodsprings Naples.

Property looked more like halfway housing

Property looked more like halfway housing

Upon check in. The process was extremely slow. The next morning I went to shower and asked the maid in the hallway for extra towels, she replied there were none available as they were all being washed and if we needed any at that moment we should go to the store to purchase more. Upon leaving for the day shortly after that to ask the front desk for fresh towels, no one was present at the desk to assist us. The unit was extremely ran down and not well kempt. I would NEVER return to this establishment. They need to close the doors.

Upon check in. The process was extremely slow. The next morning I went to shower and asked the maid in the hallway for extra towels, she replied there were none available as they were all being washed and if we needed any at that moment we should go to the store to purchase more. Upon leaving for the day shortly after that to ask the front desk for fresh towels, no one was present at the desk to assist us. The unit was extremely ran down and not well kempt. I would NEVER return to this establishment. They need to close the doors.

It was very dirty in the lobby the hallways the bedding had to be changed and refrigerator was so damaged on the outside it began to rust. Not what I would expect from this type of hotel.

It was very dirty in the lobby the hallways the bedding had to be changed and refrigerator was so damaged on the outside it began to rust. Not what I would expect from this type of hotel.

Convince

when I arrived,front desk told me my reservation room is unavailable, I have booked a room with 2 queen beds for my entire family,but front desk said “you are late for checking in,there is only one single bedroom for our 4 members of family…it is so ridiculous…

when I arrived,front desk told me my reservation room is unavailable, I have booked a room with 2 queen beds for my entire family,but front desk said “you are late for checking in,there is only one single bedroom for our 4 members of family…it is so ridiculous…

appear to be blood on walls, fridge, doors, and floor, staff said it was paint. Second room had roaches running on counters.

appear to be blood on walls, fridge, doors, and floor, staff said it was paint. Second room had roaches running on counters.

The smell of cleaning product way to strong, walls in the bathroom where dirty needs to be painted.

Serve breakfast more updated rooms

Dirty room

Dirty room

It smelt bad it was dirty, found pubic hairs, and a spider in the tub. Don’t think they realize all the food in grime on the outside of the refrigerator comes off. It smelled as if someone didn’t take out the trash. It was awful to top it off. I was traveling with a nine-year-old the hotel would not offer me to transfer my last day on reservation so this single mother with a single income had to spit out more money for another hotel so that we can take a shower and sleep in a clean environment. The pictures that are displayed are not at all what you get . DON’T STAY HERE. I was told I will be refunded for the second night. I will repost because we will see how that goes.

It smelt bad it was dirty, found pubic hairs, and a spider in the tub. Don’t think they realize all the food in grime on the outside of the refrigerator comes off. It smelled as if someone didn’t take out the trash. It was awful to top it off. I was traveling with a nine-year-old the hotel would not offer me to transfer my last day on reservation so this single mother with a single income had to spit out more money for another hotel so that we can take a shower and sleep in a clean environment. The pictures that are displayed are not at all what you get . DON’T STAY HERE. I was told I will be refunded for the second night. I will repost because we will see how that goes.

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Worst hotel I ever been in noisey room no air circulation in room just a bad experience over all

Worst hotel I ever been in noisey room no air circulation in room just a bad experience over all

This was a terrible stay ,room was dirty and stank and the overall hotel is not in good condition! These hotels should be shut down no hot water as well!

This was a terrible stay ,room was dirty and stank and the overall hotel is not in good condition! These hotels should be shut down no hot water as well!

Lastly, room service did not provide us with a complete turn down service on our first night during our stay. This hotel appeared to be running on a skeleton crew. If you're thinking about checking in here. Think again and consider other hotels with better service nearby.

Lastly, room service did not provide us with a complete turn down service on our first night during our stay. This hotel appeared to be running on a skeleton crew. If you're thinking about checking in here. Think again and consider other hotels with better service nearby.

Was ok

Was ok

Barely slept and if we could have just picked up and gone somewhere else we would have. Not truly a staff issue but more of a maintenance and upkeep issue, the gentleman that checked us in was very nice and professional. But by the time we came back and got ready to go to sleep, all staff was gone.

Barely slept and if we could have just picked up and gone somewhere else we would have. Not truly a staff issue but more of a maintenance and upkeep issue, the gentleman that checked us in was very nice and professional. But by the time we came back and got ready to go to sleep, all staff was gone.

Quiet, good location affordable

Staff is very helpful. Hotel is well maintained and cleaned

The ac wasn't working the best.

Hotel was disgusting, sheets were stained yellow, hair on beds, floors dirty, snot literally on bathroom wall, no toilet paper in room, trash in hall. Basically looked like a crack motel. We definitely left and asked for a refund.

so dirty and room smelt like cigarettes and very unsafe

Worst experience I have had when staying at any hotel in my life. The hotel smelled terrible once you pass through the doors. Not only that but they gave me the keys to a room where there was someone staying it or at least that’s what it looked like since I close the door immediately once I saw the TV on and towels in the floor. When I got back they gave me another room and the smell was even worst, smelled like humid wood and saw a few cockroach. Need a refund immediately.

DON'T STAU HERE!!!!!

Had bugs. Smelt funny.

This is the worst experience I have ever had. I think the hotels on 8th street are better than this. It took 3 times for me to get a clean room- its as if the people just checked out and I was checking right in- dirty sheets and trash. I finally got a clean room and it had the worst smell in it. I went to shower and there was no water pressure- the best part you may ask? The fire alarm going off because of the steam of the bathroom. When I opened my door another guest opened his and said "were you showering? thats normal that the fire alarm goes off". When I told the front desk all the gentleman said to me was "sorry" and shrugged his shoulders.

It was giving too much nostalgia

Clean Room ,Staff super friendly 👍

Everything was okay over the weekend. The hallway was clean. There was a strong pine smell, though. I don't know if it was the new-looking flooring. I didn't like that there was no breakfast, and the very bright rooms at night needed curtains.

Is bad

Good

The most dirty place I ever been. Avoid to stay at this place. All the floors are extremely dirty, burn signs on cabinets in the room all over. Not recommend it at all. Really this place should be closed be health department.

The entire floor and room smelled like weed. The floors were dirty. The room and bedding was dirty and smelled. We left and went back to chrck out the next day. I felt very unsafe in the area. I felt bad for leaving so i didnt tell anyone.

It was ok the rooms were decent, I reserved the hotel with 2 queen beds when I got there they looked like 2 full beds they were not Queen.The elevator did not sound or feel safe. It smelled like pine sol and cigarettes lol but other than that the room was decent clean so was the bathroom . Ac was good. Staff was nice.

This place should not be listed on Hotels.com. It has been the worst hotel I’ve ever stayed at. I paid $120 for a room/hotel that should cost around $50. The rooms are clearly nothing like the ones shown before booking. People should not stay at this hotel. The front desk clerk told several guests that thefts happen frequently inside the hotel. There was also a strong smell of weed. Some of the staff were wearing visitor badges, which shows they don’t have a stable team. The bed sheets had hair from previous guests and visible stains. The floor was dirty, and the windows had marks. As soon as I entered the room, I checked out immediately because I didn’t want to expose my family to spending a night there. It was a rip-off.

Sin comentarios buenos

Need improve and update

I would never stay again in that property.

The bathroom was full of mold, the tub seems it has not been clean for a while, kitchen has no plate, spoon, or cups. This place was horrible.

Terrible lugar, las habitaciones tienen mal olor, nada de ambiente familiar, sucio. No se hospeden aquí

I would never stay here again. I spent two nights and the staff never bothered to find a chair for my room, despite my asking twice. I sat on the edge of the bathtub to don my socks and shoes for a funeral. Not good.

was nice an relaxing

Had to leave a day early due to a family emergency. Hotel would not grant a refund even when I checked out at 9:30am

Room was clean and hotel was safe. Very polite and helpful staff. Has wifi bit not many other amenities. Easy access to the turnpike. Enjoyed the stay. Has fridge and microwave.

Loved it

It was nice !

muy bien

The arrival was SUPER CREEPY. Place was dirty, smelled like WEED. The room was THE WORST ROOM I HAVE EVER BEEN IN. The bathroom door had a hole like someone punched it. NO remote for the TV, NO soap, NO hair dryer, NO shampoo. The doors of the cabinet fell off we opened. 3 hand towels NO bath towels. NO phone. AWFUL. I really feel I should get my money back. This place should be condemned !!!!!!!!

Great place to stay

This hotel is full of very undesirable and questionable people. felt very unsafe from the moment we arrived. Once in the room we discovered black mold. We had to leave and seek alternative place to stay. This should be removed from Hotel.com or any other site offering it as a place to stay.

Towels and soap were not available in both rooms. Counter service was terrible with a 30 minute wait. Price should be lower for the service received. Otherwise all else was ok and rooms were clean with no other issues.

Cleaning was ok

This place had false advertising. they didn't have breakfast like it says and they didn't have a pool. The beds were really small. we ended up cancelling the reservation because it was so bad, will never stay here again.

Bien para quedarse de paso o Trabajo. Por el precio

Everything was great

The building is dirty and full of mold unfinish repairs though out properly inside and out.

To say that I had to check out of this hotel within an hour of getting there I think says it all. First off, the location was very odd. It was wedged in the back in between a storage facility and an office building. Secondly, the type of people and quality of atmosphere that was noticed as soon as you walked in the door was not a pleasant one. Full of truck drivers and people who seemed to smell like and do illegal substances. The entire lobby, if you can even call it that, wreaked of an awful weed smell mixed with air freshener to try and mask it. On our walk to the room, that smell went away but was replaced with people cooking bacon and fish with their doors open since the rooms had a kitchenette. The only positive thing I could say was that the room itself was actually clean. But overall, the strong smells and vibe in general did not make me or my family feel safe, especially with having a young child and being pregnant as well. Unfortunately, it seems like this is a common issue with this place and the front desk lady was thankfully nice enough to refund our money without hesitation. I do not recommend staying in this place until they do some heavy work to get it back into shape. You get what you pay for unfortunately.

We arrived late at the property and waited more than 20 minutes outside to be served in a very unsafe place. When we entered, the smell of cigarettes and marijuana was strong. At check-in, we signed a no-smoking waiver, but the place reeked of marijuana. We went up to our room, and the situation only worsened because the smell permeated everything. My children and I are allergic to cigarettes and we were suffocating and couldn't breathe. We had no blankets, the TV didn't work, and the bathroom was dirty. They gave us a phone number to call for help, but no one answered. We left the property.

Place overall could have been more clean , the floors were dirty in the room .

Everything was great

Everything was great

Everything was great

Yes

Property was clean, perfect for a long trip that you need somewhere to rest your head and go. Kitchen was good adequate. I mean it’s not a 5 star but it was very good

Great hotel!

Everything was great

Thank you. I had what I paid for. It's was good

Stayed at WoodSpring Suites Miami Southwest (July 3–6). Changed rooms 3 times due to issues: no blankets, cold water, unclean rooms, and no working Wi-Fi. Staff was unhelpful and dismissive. Promised a refund but never followed through. Hotels.com was no help either – just passed the blame to the hotel. Totally unprofessional from both sides. Do not book here or through Hotels.com!

The room didn’t feel or smell very clean and I didn’t have any of my main every day essentials

Staff were nice and tried hard to make the stay good, but the place is damp, mouldy and just not nice. On complaining about the wet/mouldy smell, their solution was to give me a bottle of air freshener to mask the smell. It’s just poorly maintained… not a good stay at all.

Great stay

The room was exceptionally clean !! The room price was good. The a/c worked great. Had to go down to desk for tp or a new towel. Pizza delivery was not allowed upstairs to deliver.

El único problema es que no había agua caliente.

Really nice for longer term stay loved that they have a mini kitchen that helps a lot and the girls at the front desk were so amazing so helpful and kind. I loved that they had a laundry room. But the only thing they were missing is a 24hr convenience store and breakfast spot. It is annoying to have to go to Walmart when you need something urgent or ordering from DoorDash it takes a while when your on a time crunch.

Service

Hey

Not bad..

The people hanging around the property looked very sketchy, and the entire atmosphere felt more like a drug den than a place to stay. I was so uncomfortable and scared that I ended up leaving and sleeping at a friend’s house instead. I only returned in the morning just to take a quick shower and check-out. This place should not be operating as a hotel. It was honestly one of the scariest experiences I’ve had while traveling. I would never recommend it to anyone. Avoid at all costs.

Horrible smell and worst restrooms.

And there was dead bugs everywhere. Also didn't get any sleep because there was a dog barking and people yelling all night. Absolutely do not recommend

The staff was amazing very helpful very friendly I will stay there again even the people who was staying at the hotel were very very helpful and friendly I loved my atay

Very bad roach and ants

Extremely cold A/C 60F, turned it off and could not sleep well as there were not blankets or something else to warm ourselves up while skeeping.

The fire room I was given was dirty the bed looked like someone had slept in it there was a wash cloth with blood on it I had to go to the front desk to tell the the room was nasty they gave me another room but it smelled like mold! Smh it was a mess!

The bathroom walls had something smeared all over them. The shower had hair on the walls. The bed was comfortable.

Old, noisy, you can’t rest there

Excelent

it looks really bad. When I went to go take a shower. The roof was peeing. There was no shampoo or conditioner in the bathroom and they only do one bar soap there was no pool or free breakfast my wife felt very uncomfortable

It's ok

nice

It was clean and front desk was nice . The bed could have been better .

.

The service is very bad, they don't clean everything, there are old cockroaches, first and last time I go there, they should renew.

The room itself was just okay. The sheets didn’t seem very clean—there was hair on the bed, which was off-putting. No breakfast was offered, but they did provide free coffee, which was a nice touch. The biggest plus was the location—very convenient, close to shopping and great dining spots. Overall, I’d give it a 3 out of 5. I might stay here again in a pinch, but it wouldn’t be my first choice.

No comment

My husband and I went into our room saw roaches and walked right back out. We are still waiting for our refund.

never again.

Terrible

I fully paid for my stay before even entering the state of Florida. I was locked out of the room I booked 3 times as they said I owed payment. I even called hotels.com. Their solution was for me to go to the front desk each time so they could reactivate my room key. Someone had kicked or punched a hole in the door of the room I was given. The elevator, the only elevator broke down. They didn’t even put a sign up and I had to carry all of my luggage down 4 flights of stairs. They disabled my WiFi access before it was even time to check out. Literally never again

Neighbors being loud

I had an incident where they gave a key to someone else that checked and they walked into my room while I was naked in the bathroom!

There were crumbs and clumps of hair in our room and bathroom. No bath towels, no blanket for the bed. The floor in the lobby was dirty as well. I called ahead for a late check in. Had to wait outside for 20 minutes for someone to arrive to let us in. Phone calls to the desk like the sign said for late arrival went unanswered.

Well I got there and requested a two a double bedroom instead of the King and I was charging excessive amount because of the change. When I know online they were the exact same price. Now coffee out of their machine in the lobby. No stirrers no napkins. The lids they had didn't fit the cup. Only a choice of regular sugar + container of creamer. The ride in the elevator be truthfully. Honest was quite scary, making a lot of unusual noises. Will never stay there again

Place dirty , broken places , towels dirty , dirty beds and sheets Very bad A low-quality and dangerous environment for a family This place is not appropriate for a family.

Dirty kitchen cabinets I had to buy my own towels to use

Here are the major issues I encountered: • The bed sheet was ripped, and no proper bedding was provided—only one duvet cover, leaving me freezing throughout the night. • The fire alarm went off three times between 11 PM and 4 AM, with no front desk assistance or fire department response. • The room was right next to a highway, with constant motorbike engine noise preventing any rest. • The hotel was in an unsafe area, with a security fence separating the front desk from guest rooms—something I have never seen at any other hotel. • The bathroom was dirty, with a used soap bar left in the tub from the previous guest. • The TV was broken. • I recorded these conditions on video as proof. Due to these conditions, I was unable to sleep all night, which negatively impacted my road trip the following day. I have been a loyal Expedia customer for years, and I am extremely disappointed by this experience. Given the $180 per night rate, I expected at least basic cleanliness, safety, and functionality, none of which were met. Please let me know how to proceed with submitting my video evidence if needed. I appreciate your prompt response and resolution to this matter.

Property was a little outdated, but clean, and staff was excellent. Parking was also very easy, I would stay again.

The young man at the front desk was very helpful, very respectful and had great customer service. Everything outside of that, was terrible. The room that I stayed in was very dirty and I just did not feel safe. I had to get at least a couple hours of sleep so I had to take what I could get being that I was in town for a wedding. There was a disturbing noise that went on the entire night, and I nearly had to sleep with one eye open. Initially, when I checked in, I received a room key and there was already someone in the room, so it just wasn’t the best experience. Unfortunately, I just wouldn’t rebook with this particular location.

Ok for the rate. One night I was charged 259.00 ! Stayed here before and was NEVER charged that much for one night. It is quiet and convenient to Highway going and coming to Airport.

Property was ok, it just needs a lil renovation to the rooms that's short term ppl are renting. Overall the stay was ok.

Big big thank you to Rudy and his staff he was absolutely outstanding and also the staff member who worked The Late Shift till 11:00 Jesse I hope I said that correctly thank you thank you thank you

The worst hotel, there is no room service. They dont clean the rooms, I had to ask for a mop so I can mop my own rrom, if you need something you have to get it yourself, the worst hotel and very expensive

No good

We arrived about 11:00pm from the airport. When we got in the room, we didn’t have the first towel in the bathroom. We had to go kdown the next morning and ask for some and she told us that she had some in the dryer to come back about 30 minutes and they should be dry. Our room was at the back close to the highway so we heard that all night and there was some noise in the fan in the bathroom all night. They didn’t even have an ice machine where we could get some ice for our drinks. I would never stay there again

Nice stsy

This is a cost effective, no frills hotel. It's clean, the bed is comfortable, ample, well-lit parking. Ian, the front desk guy is friendly and hospitable.

the hotel room was not clean at all. the floors and the overall bed and everything was not clean. we didn’t even have an alarm clock. the lamp was broke. we couldn’t get towels ever because they where always being washed. the laundry room was undergoing maintenance and none of the staff alerted us when we could use it. i would not recommend. this place needs to do an overall 180

Pésimo lamentable pérdida de tiempo y dinero, llegamos a nuestra supuesta reserva y nadie nos atendió en el recibidor estaba totalmente cerrado y tuvimos que irnos muy tarde en la noche en busca de otro cito para poder pasar la noche

ChatGPT Log in You said: Write an excellent review about a Woodspring Hills Extended Stay hotel we stayed at for 3 nights while our house was being tented. Elaborate on the cleanliness and friendly staff ChatGPT said: During our recent stay at Woodspring Hills Extended Stay for three nights while our house was being tented, we were thoroughly impressed by the overall experience. From the moment we arrived, it was clear that this hotel prioritizes cleanliness and customer satisfaction. The room was spotless and well-maintained, with all the amenities we could possibly need for an extended stay. The kitchen area was especially convenient, well-equipped with everything we needed to prepare simple meals. The attention to detail was noticeable, from the fresh linens to the immaculate bathroom. The housekeeping staff ensured that everything remained clean and tidy throughout our stay, which made us feel completely comfortable and at home. Every interaction we had, whether at the front desk or with housekeeping, was met with a warm smile and eagerness to assist. They were all genuinely welcoming, making us feel like valued guests. We highly recommend this hotel.

Wi-Fi reception was poor; I had to cancel the back half of a Zoom meeting from my room. No Kleenex box. Had to request initial towels. Noise level was intolerable coupled with ‘paper thin’ walls.

The bedroom is ok. However, there wasn't of towels for two people, chair and hangers. With a few efforts, it will be better.

Amazing stay!

Bathroom dirty; shower handle leaking with water; elevator was dirty; expensive for the condition of the hotel

The room we was given 228 had a very loud mold smell my son sneezed all night

They double charged my card for the room and when I called to get confirmation, I have that corrected. They will not answer the phone. The hotel itself was fine for what it was.

It had a nasty urine smell at front door. It was ragged and dirty. I paid 236.00 and preferred to sleep IN MY CAR! they stole 236 dollar's because it was dangerous wirh a scary clientel and its behind a large storage business. Parking lot dirty and cars were in sad shape questioning the clients they attract. O slept in my car and drovevhome in tbe morning. Stay at your own risk.

I liked nothing about this property. Everything was at a fee; towels, iron, ironing board, and blanket that should've already been on the bed. I will never stay again. Later I found out it was a hotel for tricking.

Convenient location. Friendly staff. Clean room however, it only had one chair so the other person always had to sit on the bed. Because it was along side the Florida turnpike, you could hear the traffic some.

I called the night I arrived to give me a sheet and an extra pillow they told me that there was no that they were going to wash it and that later they would put it up for me never happened the other night I asked again they never put it up I told me that they were washing it that I took it later total I had to go to sleep With a super thin pillow and I was cold because there were no bedspreads in total I ended up paying for the air conditioning because it also let out an ugly smell

Was pretty nice very clean. The only issue was we had no towels and I called the front desk 4 times in a span of 2 days for some and never got any so I was glad I had brought my own.

Central to the highway. Friendly front desk staff

Some smell in the room, shower was not working the last 2 days, the whole place need maintenance

Upon entering the room looks nice, noticed room was not thoroughly cleaned. Floor wasn't swept clean, the lamp stand and table was unkept. The bath towels had stains couldn't use.This was my third say all 3 times their weren't any face cloths, inquired and was told they would be brought to me never received. The worse night sleep mattress was well used need replacing pillows were flat, needed 3 to make one. Will not be returning.

Didn’t have wash cloths or tiles when requested, didn’t have pillows. Staff was hardly at the desk when you needed services. I gave them my DL to check in and they never gave it back. I knew I wasn’t crazy as that is one thing I keep up with. When I called down and went to front desk they told me they didn’t have it on to sweater times of asking. On my last day stay I tried someone else because and the whole trip my DL was sitting by the printer. No one took the time to look. It’s just poor management and looks like they are running a rooming house. Will definitely NOT return to this hotel.

The bed and bathroom were clean. The rest of the room and the hotel were beat up, outdated and in need of repair. The bathroom door had a hole in it and the TV screen had a line going down the middle of every channel. There is no hairdryer. There was no remote control, no working telephone to contact the front desk. There is a no smoking policy, but it clearly smells like pot. Exterior trash cans were over flowing. This is not a convenient stop for travelers--- It seemed like This was a place where people live. I'm glad I had only prepaid for one night.

Staff was very nice and helpful. Room was clean and comfortable.

El olor de comida que presenta por todas las areas realmente es muy fuerte, las instalaciones no son nada parecidas a las fotos que muestran, en las habitaciones hay estufa pero no hay ni una cuchara. Realmente la experiencia fue muy desagradable para mi junto con mis hijos.