Sheraton Miami Airport Hotel & Executive Meeting Center

Check in staff and wait-staff were excellent. Had to change rooms as it smelled horrible, the mattress was caved-in, and was dingy. They quickly gave us another room which was on a different floor. It still had an odor but it wasn’t as bad. Carpets throughout the entire hotel are ripped and stained. Our tub was chipped and damaged. Frankly the entire hotel needs a complete renovation. Not what we expected from a Sheraton at the price we paid. Food at the restaurant was very good though.

This hotel is very nice and comfortable beds. The food was very good but a little pricey. Clean bathroom. It would have been nice to at least have a microwave or fridge in the room. Elevators were out of whack but there were a lot of guests. Staff was friendly and helpful.

A mi habitación no le hicieron limpieza estaba sucia cuando llega o y las sábanas también olía muy feo ese cuarto y ni lo aspiraron

Close to airport and shuttle every 15 min

Staff were phenomenal and the shuttle to the airport was a plus

Tout était parfait, sauf que le parking est vraiment mal fait. Nous sommes restés 15mins dans le parking pour débarquer nos bagages et ils nous ont changé 35us.....

Lobby cafe would be a better alternative price wise.

Exceptional

It was very near the airport. no comment

Not much The location, the staff were not friendly, our room’s carpet had stains and was wet

I checked in and get the room so wet

Very good

Great location for an early morning flight.

It was the best choice ever—great location. I was there for the Haiti vs. Peru football game. Definitely recommended. It was also easy to get to the NU Stadium. Milou No complain

The bathroom was dirty the TV was broken know one was there to fix it. The bed was old a bumpy not worth the money

Good

Room was comfortable. Breakfast was satisfying and started on time. Location to the Airport is excellent. Quick. Shuttle service on time. Thank you . Spending just one night and my first time. So I do not have any dislikes to share at this moment. I will be sending more that a night on my next stay and will do a thorough analysis of my stay.

Me gustó la habitación ,las camas están muy cómodas y la cercanía al aeropuerto de Miami

The staff was great with helping with shuttles and helping find a great local dinner spot!

Nice clean room, left to early for breakfast, check on was flawless.

Ok

Other than the beach that’s it Everything

Permitted a late checkout because we did not fly out until evening They did not answer the phone when we called for the information on Airport shuttle. Restaurant closed between 11 AM and noon. Both restaurants have the same menu.

Pleasant

Exceptional

Good

Nice hotel and clean great customer service

Overall, the staff and location were good, but the maintenance issues made my stay less enjoyable.

The first room we were put in, the whole floor smelled like decomposition. The restaurant was exhuberantly expensive. The staff was very helpful and tried to make things right.

location, across the road from rental car centre, bus transfer from airport, pool and gym

The loction nd that they had shuttle that runs 2hrs. The facility needs upgrading, no microwave in rooms. The place smelt misty

The loction nd that they had shuttle that runs 2hrs. The facility needs upgrading, no microwave in rooms. The place smelt misty

location, across the road from rental car centre, bus transfer from airport, pool and gym

It was an old smelly stay. I won’t be staying there again. Staff were helpful and friendly so it’s unfortunate the property seems so run down.

Restaurant was good. Best hamburger I’ve had in a long time. Especially for a hotel.

I enjoyed my stay and overall excellence in atmosphere, staff and anemities

It might be time to update your place. Looking a little worn. All representatives of your place were wonderful

All representatives of your place were wonderful

Airport location Dear Sheraton Miami Airport Hotel Management, I am writing to express my disappointment regarding our recent stay at your hotel from May 27 to May 28. During the check-in process on May 27, the staff member who assisted us acknowledged that we were Bonvoy members and informed us that, although a room upgrade was unfortunately not available, he would instead offer us complimentary breakfast and lounge access as a gesture. We appreciated this kindness and accepted it in good faith. However, after approximately nine hours at the hotel, when we went to access the breakfast area and lounge, we were told that no such benefits were registered in the system. Despite explaining what had been promised to us during check-in, we were informed that they could not honor it because nothing appeared in their records. This situation was extremely disappointing and embarrassing for my wife, my children, and myself. What upset me the most was not only the misunderstanding itself, but also the fact that we were made to feel as though we were asking for something we had not been promised. As a family, we chose Sheraton expecting professional service and a trustworthy guest experience. Unfortunately, this experience left us deeply disappointed and negatively affected our impression of the hotel. I would like to emphasize how upsetting this situation was for us. Sadly, after this experience, I do not believe we will choose to stay at this hotel again in the future. I hope you will take this feedback seriously and review what happened so that other guests do not experience the same disappointment. Sincerely,

Never had refundable deposit for damage even though we left it in good condition and was referred breakfast even though people eating even though explained I'm diabetic Bad aervice

Nothing Bed sheets had not been changed. Fat and grease on work top from previous food (possible room service meal) Coffee/tea facilities empty. Noise from Stadium.

Front desk staff Nothing.

very good

Very good

very good

Very good

Rooms we’re dated

Reception was great. Friendly and accommodating. I was satisfied.

Very good

Excellent location and very close to airport with free shuttle

Its near the airport Poor service

Close to airport Not close to any store

Close to airport It wasn’t close to anything

Very good

Location was perfect for a stopover, close to Airport & Rental Car Center. FREE Shuttle is amazing. Room very good, pool as well, good food. Room not dirty, but not perfectly cleaned.

No hot water for shower early morning

Staff is friendly and professional. Bar was clean and food was great! No hot water. Or even warm water. Air handler in room was soooo loud I could not sleep or even hear the tv

This hotel is very close to the airport, which we found convenient. It was acceptably clean and the staff was friendly. The biggest drawback was the elevators. There are three elevators but they were extremely slow, causing a significant delay.

Property is outdated and have a smell. Hotel is badly in need of renovations. In room 329, the bolt locks are damaged and jammed as if someone try to pry the door open. The left bed by the bathroom rocks each time you move; legs are weak.

Very good

Close to the airport, a regular shuttle service made it quick and easy to get from the airport to the hotel and vice versa. Room was spacious although a little tired. The lifts were very slow, which meant waiting for long periods of time, especially with luggage, one was out of service, not ideal, especially after long travel.

Staff while check in and check out excellent No shuttles to cruise port

Neat to the airport Elevators not working. Room was old. My room was noisy.

It's about a 7 min drive down the street from the Miami hotel and they have a free shuttle. I'd stay there again.

Love location but the rooms needs an upgrade, the room had an old smell that I didn’t like. Another thing parking you geet charge to park yourself a little to much per night and one night there were no parking.

The food was great and the staff very friendly. I also enjoyed the bed. The pillows were really great. Lights in the bathroom and the general room area need improvement.

Exceptional

Very convenient

Close to airport. Comfortable bed. Great shower No kettle or tea bags to make a cup of tea. Driver of the courtesy bus was old and slow

The room was clean. No Body WASH, container was empty. The concierge was exceptional. Best I've experienced in a long time. No Body Wash. HVAC did not work. Maintenance tried to fix it but finally just turned off the freezing air. The lotion had been used.

We love to stay here when we go on cruises. Nice place quiet love the restaurant and bar. Food is amazing with big portions. Online says has shuttle to the Port but it does not. So we took an Uber not too big a deal we just got excited thinking they had a shuttle. Won't stop us from staying again though.

Staff was very helpful every minute of the stay.

Great location

Great

Really long wait for shuttle late at night and then no one was at front desk! Pretty sad when you have had a super long travel day ☹️

Exceptional

The dinner in the restaurant was great. The property is clean and well-kept, but it is quite removed from being a shiny, new hotel.

Double ck to make sure u can park there last time u had to be a vendor or player at the new stadium to park there during a soccer game

The staff were great but the hotel itself wasn’t as nice as it looked on the pictures , shower was extremely dirty and our curtains in the room had holes . Other than that the stay was pleasant and everyone there was so nice .

Thr location, and the quiet. The view of the stadium. Not a huge deal but the king size room we booked was on the 10th floor which had small doors to rhe room and small shower.

Washroom toilet was not working

La habitación estaba limpia y la recepción muy atenta

The airport shuttle was a great amenity.

Close to Airport No parking. Parking Garage every day fully occupied. Need to drive around for like half an hour to find a spot. Plus quite expensive parking.

Exceptional

Very good

Pleasant

Exceptional

For $22/person, I got a Continental breakfast, please say so. For another $9. I could get real eggs, meats, waffles, etc. and for $7./cup, coffee! Really? Outrageous! Never again! The best part about the hotel is the convenience and proximity to airport and its long term parking option. Hotel is tired. Broken tile in bathroom, sink “bench” has broken slat, carpet dirty.

Exceptional

For $22/person, I got a Continental breakfast, please say so. For another $9. I could get real eggs, meats, waffles, etc. and for $7./cup, coffee! Really? Outrageous! Never again! The best part about the hotel is the convenience and proximity to airport and its long term parking option. Hotel is tired. Broken tile in bathroom, sink “bench” has broken slat, carpet dirty.

We liked the proximity to the airport. Dislike was the high cost of breakfast. It seemed way out of line for what was being offered and there were no other options within a reasonable distance from the hotel.

We liked the proximity to the airport. Dislike was the high cost of breakfast. It seemed way out of line for what was being offered and there were no other options within a reasonable distance from the hotel.

Good

It was clean and quiet. The restaurant had good food.

Nice location close to the airport. The free shuttle was perfect. Hotel is also close to the metro that takes you straight to downtown. It was clean. Bed was comfortable. Next to soccer stadium.

near to the airport the staff, bad customer service

Dinner at bar was excellent and quick. Service and food quality at breakfast was lacking and over priced. Vanity in bathroom was rusted. Floor lamp did not work as there was no outlet to plug it in. Reception desk was understaffed and there was always a line.

Nice location close to the airport. The free shuttle was perfect. Hotel is also close to the metro that takes you straight to downtown. It was clean. Bed was comfortable. Next to soccer stadium.

near to the airport the staff, bad customer service

The staff was friendly. The bed was comfortable. It was old. The air conditioner in the room we had kept going off and it was really loud making this banging noise. I was too tired to go down and complain.

The staff was friendly. The bed was comfortable. It was old. The air conditioner in the room we had kept going off and it was really loud making this banging noise. I was too tired to go down and complain.

The gym facilities, the pool, the restaurant and the staff The elevators were extremely slow

Staff was great. Food was good. Location for the Inter Miami game was exceptional. Shuttle from/to airport was awesome. Rooms could use a remodel. Bathroom toilet wasn't working well. We had to take the lid off the back and push down the rubber seal to keep it from running.

Staff was great. Food was good. Location for the Inter Miami game was exceptional. Shuttle from/to airport was awesome. Rooms could use a remodel. Bathroom toilet wasn't working well. We had to take the lid off the back and push down the rubber seal to keep it from running.

Very good

Superb

Friwndly staff, room qas a little older, but clean.

The hotel is old and poorly maintained. The elevators are a nightmare—I don’t understand why a 4-star hotel like the Sheraton can’t upgrade them. I stayed here in January for work, and the situation hasn’t changed at all. There are always long lines just to get an elevator. In the rooms, the shower has very low water pressure and the water is only lukewarm—several colleagues mentioned the same issue. The food is on par with fast food. Overall, the hotel feels very mediocre and underwhelming. The room was dirty.

Very good

The breakfast options offered were well put together and enjoyable. The wait for the breakfast was long. Then the waiter got the order wrong. The wait for the new order was even longer.

Good place to overnight after an international flight. Fairly clean though worn. Bar was comfortable and staff was attentive and responsive.

Clean room, breakfast, staff and cleaning staff was a plus. Room very clean, breakfast good, check in staff was good and overall I loved my stay.

The location and service was wonderful No microwave in the room

Best value for many and location. Breakfast needed a tomato sauce, salsa sauce or gravy because the breakfast main is made up of less juicy/saucy goods foods even though overall the breakfast mains are OK.

The hotel is convenient in it's location to the airport. The rooms on the other hand are in serious need of renovation.

Room smelled like cigarettes. Ice machines didn't work. Old tired property

Definitely doesn't look like the pictures. The breakfast buffet was subpar and was incredibly overpriced for what it was. Disappointed but we booked out of convenience.

The hotel bed was very comfortable and it was a beautiful hotel room. The hotel is very nice and is very close to the airport. The only complaint I have is Uber would take sometimes 10 minutes to come pick me up! I would stay here again.

I think this is the first hotel in my travels that invested in soundproofing! No bother from neighbors and planes. I can excuse them all small fails for that! :)) Location is very good. 3 min walk from the airport. All urban and suburban transport here too. Nice staff I received a room that wasn't cleaned properly, especially the bathroom, with someone's hair everywhere. You'll have to buy their breakfast, cause there are no cafes within walking distance of the hotel. But they have several options - a more expensive Swedish table and a cheaper menu.

Great option when you miss your flight because it’s conveniently located next to MIA Airport. We reserved for two people who arrived late and were able to take their shuttle back early in the morning to go home. They grab a drink and something to eat late night- staff super friendly- Thanks

Very well located

Great location to airport and staff were excellent but you need new bath tubs

A little bit dated.

All was good

Good location if you're travelling

Great hotel! Best attention

The property had so much potential but was really outdated, the rooms needed new flooring and the walls were dirty, lots of dings. The staff was great though

We used the hotel to overnight before an early flight from Miami. Very good location as we arrived via Tri-Rail from Boca. We found the restaurant to be much better than expected. Enjoyed a great dinner and an early breakfast. Server at dinner was exceptional and we met one of the cooks during breakfast...great experience. A/C was a little noisy. Wish we could have controlled the temperature better. Other than that, the room was very nice and suited our needs just fine.

Was clean and staff were very very nice and helpful. The only ‘grumpy’ staff I encountered was the shuttle driver from the airport to hotel…. Not too friendly. But, hotel needs upgrade and re pant and so forth. That does not have anything to do with the great staff, the safe environment, or the clean rooms. It isn’t their fault the hotel owners or management haven’t done the basic paint and so on. Just to make it look less ‘worn’.

$33 per night parking, very dated run down, hard uncomfortable beds, microwave sitting on the floor! Welcome was non existent, checkin was not friendly at all, tons of ppl standing round the lobby.

The shuttle service and room layout was good. I wish I could have stayed for breakfast but I had an early flight. The air conditioning unit in the room did not work well. The weather was hot but unit varied between and motor cycle starting up and and old office generator about to die. It prevents sleep and made it difficult for conversation.

Good hotel for our overnight. Staff at the restaurant were WONDERFUL. Shower drain was slow, radio in room was unusable. Bed was comfortable.

Yes & yes.

It needs renovation; most things are already in need of an update.

Staff were nice but that’s about it. It needs investment. Plus they took a far larger deposit than they said they would and haven’t returned it yet! Would not recommnd

This is an average hotel with underwhelming room size, condition and amenities.

Very satisfactory

The building is pretty old in our room. The roof was leaking, water woke up at 3 AM. The carpet soaking wet.

Pool area run down and dirty.

Good location No coffee after dinner or for expresso martinis. Room machine coffee not great. Coffee should be available other than at Starbucks during limited hours. Many hotels have complementary brewed coffee available in lobby.

room, front desk, pool, lobby breakfast is too expensive

Was a nice place! Pool area was very nice!

Food was good

After traveling we were exhausted and decided to eat at the restaurant, the food was delicious and I would definitely stay there again.

Yes

Did not have breakfast. Excellent Location near airport and staff friendly. The airport shuttle was very late. Came twice (full) in approximately one hour.

Very nice hotel loved that it had 24 hour airport shuttle

To make matters worse, the iron in the room was not functioning. I contacted guest services, but the response was significantly delayed. By the time a replacement was provided, I had already missed the opportunity to use it and had to leave for a prior commitment with un-ironed clothes, which was very frustrating. The washroom was also in poor condition, with outdated fixtures, chipped tiles, and an unclean bathtub—far below acceptable standards. This experience warrants a response from management, and I expect appropriate compensation for the inconvenience and poor conditions.

Good onsite gym, nice polland outside grounds, clean room, very convenient for MIA airport access, staff helpful and allowed us to check in quite early after arriving at the hotel after our cruise.

Free shuttle bus from the airport was very helpful. Room was reasonably clean, including the bath/toilet. Breakfast was good. Overall a good short stay.

Everything was ok Maybe the level of cholesterol at the restaurant food...

Friendly staff It was good but could be better. Room was missing few things and overall idk if it was worth the buck but good stay overall

had some problems with bathroom

The mattress in my room was very uncomfortable and had the springs poking out. My sleep was very disturbed.

The room was clean and pool area was very nice

Bathroom door needs replaced. Need small fridge. I had meds to keep cold and didn’t have fridge. Overall clean and comfortable.

Clean room, fast check in, no issues.

Stayed here multiple times love this hotel

Location to the airport, the on time and frequent shuttle service to the airport and the affordable parking for our car while we are away. Our room could use a bathroom update. Toilet is extremely low, shower/tub is uncomfortable to use.

Pool area is very nice. Check-in was easy and smooth , Casey was absolutely lovely. Our rooms bathtub should be replaced but other than that it was a good experience.

Only stuff and location Need serious renovations and adaptations Paying 250$/night I really need to have at least shower gel in room Look really old, with ugly dusty carpet Unpleasantly and uncomfortable bed Towels are more like rugs

Nothing

hotel was old, amenities and bathroom in the room

Great place. Close to the airport. And has great shuttle service.

Great place. Close to the airport. And has great shuttle service.

Room was fine

Room was fine

Food and service at the bar area was great. The bed and sheets were soiled. The sheets had blood stains on them! We spoke to someone at the desk but he was rude. We just checked out and asked no more questions.

Food and service at the bar area was great. The bed and sheets were soiled. The sheets had blood stains on them! We spoke to someone at the desk but he was rude. We just checked out and asked no more questions.

Lampshade in terrible shape, stained carpet, in general, property, for a Sheraton, in desperate need of a refresh. Worst was, at 11:05pm, woken up by someone opening our door.

Lampshade in terrible shape, stained carpet, in general, property, for a Sheraton, in desperate need of a refresh. Worst was, at 11:05pm, woken up by someone opening our door.

Everything. Nothing.

The room was great and the bed felt comfortable. Really enjoyed my quick stay

The room was great and the bed felt comfortable. Really enjoyed my quick stay

Great in all aspects of service!

Great in all aspects of service!

Dinner was convenient at the hotel Parking was close As close as it is to the airport, the directions are ridiculously long.

Staff was very friendly in the restaurant. That made up for the shuttle bus being impossible to find at the airport and no one answering the phone

Staff was very friendly in the restaurant. That made up for the shuttle bus being impossible to find at the airport and no one answering the phone

Staff was very friendly! Room was clean. Bathtub looked worn out. Disappointed the restaurant wasn’t open when we got there around 12pm for lunch. It was super cold out so it would have been convenient if we didn’t have to walk anywhere. The convenience store was extremely expensive so we only bought a coffee.

Staff was very friendly! Room was clean. Bathtub looked worn out. Disappointed the restaurant wasn’t open when we got there around 12pm for lunch. It was super cold out so it would have been convenient if we didn’t have to walk anywhere. The convenience store was extremely expensive so we only bought a coffee.

Friendly staff, clean room.

Friendly staff, clean room.

great location near air

great location near air

Room was nice. Staircase was a little tight. It was nice you could get in on either floor. Room was clean however carpet was old.

Room was nice. Staircase was a little tight. It was nice you could get in on either floor. Room was clean however carpet was old.

They charged me unfairly and incorrectly for incidentals and will not be reasonable with me and refunding funds. Room service completely lied as the room was top tier clean as we left

They charged me unfairly and incorrectly for incidentals and will not be reasonable with me and refunding funds. Room service completely lied as the room was top tier clean as we left

The elevators were very troublesome. Only one worked or was in use while we were there. Need better br

The elevators were very troublesome. Only one worked or was in use while we were there. Need better br

Nice room

Nice room

Arrived at midnight, room not ready at arrival, had to wait 45min, n twin bed as booked. Disastrous!!

Arrived at midnight, room not ready at arrival, had to wait 45min, n twin bed as booked. Disastrous!!

Yes. Got an upgrade to Club level, so very handy as I was there on business!

Yes. Got an upgrade to Club level, so very handy as I was there on business!

Very convenient location. Dropped off rental car and was able to walk back to hotel even though they do have a free shuttle.

Very convenient location. Dropped off rental car and was able to walk back to hotel even though they do have a free shuttle.

Thermostat broken on arrival. Got fixed, but then the hvac cycled in and off every5 min or less - very noisy- so hard to sleep. Food in restaurant was delicious

Thermostat broken on arrival. Got fixed, but then the hvac cycled in and off every5 min or less - very noisy- so hard to sleep. Food in restaurant was delicious

We arrived early and we had to wait for a short time but they kindly accommodated us and got us in a room as quickly as possible.

We arrived early and we had to wait for a short time but they kindly accommodated us and got us in a room as quickly as possible.

No coffee available

No coffee available

The hotel was clean, quiet, and very close to the airport, which was convenient. The room size was more than sufficient to fit four people comfortably (if you get a room with two beds or even one king size). I stayed here in between getting off my cruise and my flight home, and I was not disappointed. The staff made check in/out smooth and efficient as well. I would stay here again.

The hotel was clean, quiet, and very close to the airport, which was convenient. The room size was more than sufficient to fit four people comfortably (if you get a room with two beds or even one king size). I stayed here in between getting off my cruise and my flight home, and I was not disappointed. The staff made check in/out smooth and efficient as well. I would stay here again.

The room was old and air wasn't great.

The room was old and air wasn't great.

Everything was great in this Hotel.

Everything was great in this Hotel.

Lk

Lk

Rooms are not clean.

Rooms are not clean.

Apart from that, I had a good time there, nice stay, nice room, comfortable bed and good breakfast. Recommended

Apart from that, I had a good time there, nice stay, nice room, comfortable bed and good breakfast. Recommended

Yes

Yes

Frendliness of the staff.

Frendliness of the staff.

The room smelled awful. Someone before us smoked in it and left it stinking.

The room smelled awful. Someone before us smoked in it and left it stinking.

Room was clean, staff was fabulous!

Room was clean, staff was fabulous!

Yes, everything was great

Yes, everything was great

Fit for purpose

Fit for purpose

staff very helpful

staff very helpful

Everything was good. Airport shuttle was great. Food and bar were good.

Everything was good. Airport shuttle was great. Food and bar were good.

The room was nice, the service was great. Breakfast was wonderful. The options were great and the staff was even better. There is a shuttle from the airport, but they don't drive on the right side so it was difficult getting picked up; we had to stop traffic for him to see us. He did not help us on at all, a fellow patron did. The driver did help us off. There was a permanent ring in the bath tub. The shop is convenient but too expensive to be practical. I spent less on the same items including a taxi to and from Walmart. Parking was complicated when it came to a visitor but we got that settled after some assistance. The grounds are beautiful and I love the accessibility to a printer

The room was nice, the service was great. Breakfast was wonderful. The options were great and the staff was even better. There is a shuttle from the airport, but they don't drive on the right side so it was difficult getting picked up; we had to stop traffic for him to see us. He did not help us on at all, a fellow patron did. The driver did help us off. There was a permanent ring in the bath tub. The shop is convenient but too expensive to be practical. I spent less on the same items including a taxi to and from Walmart. Parking was complicated when it came to a visitor but we got that settled after some assistance. The grounds are beautiful and I love the accessibility to a printer

Poor Cleaning

Poor Cleaning

Very good. Check in was great

Very good. Check in was great

Great staff. Great location to Miami Airport. Clean room.

Great staff. Great location to Miami Airport. Clean room.

Our stay at this property wasn't great to say the least. The only good thing was the airport shuttle from the airport. They served my son raw chicken fingers for dinner right before we were boarding a cruise. Coffee machine was also broken so couldn't order anything in the cafe the next morning. $6 for a muffin. There was also a giant cockroach in the lobby. The rooms were old and dated and smelled.

Our stay at this property wasn't great to say the least. The only good thing was the airport shuttle from the airport. They served my son raw chicken fingers for dinner right before we were boarding a cruise. Coffee machine was also broken so couldn't order anything in the cafe the next morning. $6 for a muffin. There was also a giant cockroach in the lobby. The rooms were old and dated and smelled.

Conveniently located next to airport with great free shuttle. Only negative was noise from planes which made earplugs necessary to sleep.

Conveniently located next to airport with great free shuttle. Only negative was noise from planes which made earplugs necessary to sleep.

Clean environment, courteous staff

Clean environment, courteous staff

Totally average otherwise.

Totally average otherwise.

Elevators are very slow

Elevators are very slow

Staff was courteous. The room was good but had a funky smell which affected the mood of the stay

Staff was courteous. The room was good but had a funky smell which affected the mood of the stay

This place’s only saving grace is that it’s right next to MIA and has on-site dining.

This place’s only saving grace is that it’s right next to MIA and has on-site dining.

Staff was very professional, friendly, and helpful. Great amenities for those staying in the executive rooms. Also the restaurant and gift shop was very helpful. No need to call for food delivery. Very clean rooms and free transportation to the airport which is conveniently located 15 minutes away.

Staff was very professional, friendly, and helpful. Great amenities for those staying in the executive rooms. Also the restaurant and gift shop was very helpful. No need to call for food delivery. Very clean rooms and free transportation to the airport which is conveniently located 15 minutes away.

Quick check in and decent service and room

Quick check in and decent service and room

Perfect front desk

Perfect front desk

The cleaning crew was very nice

The cleaning crew was very nice

The bathtub was cracked and literally peeling apart… the crib they brought for us had cardboard as the mattress. The staff was super friendly but the entire place needs to be repaired

The bathtub was cracked and literally peeling apart… the crib they brought for us had cardboard as the mattress. The staff was super friendly but the entire place needs to be repaired

There was a message stating to get out related to fire. We walked down 8 flights of stairs only to find out that the bottom floors were not affected. This was no easy job for my elderly father. Dinner was very slow. Thankfully the manger came to assist. Food was okay. Breakfast was just the opposite. Wonderful, friendly staff and the food was great. The price was a little steep for breakfast, but I am not from Miami. .

There was a message stating to get out related to fire. We walked down 8 flights of stairs only to find out that the bottom floors were not affected. This was no easy job for my elderly father. Dinner was very slow. Thankfully the manger came to assist. Food was okay. Breakfast was just the opposite. Wonderful, friendly staff and the food was great. The price was a little steep for breakfast, but I am not from Miami. .

The desk staff was terrible only wanted to speak their language and not English said that they spoke their language first.

The desk staff was terrible only wanted to speak their language and not English said that they spoke their language first.

Hotel is a bit dated but it was clean and comfortable.

Hotel is a bit dated but it was clean and comfortable.

Need a shelf in the bathroom, otherwise, no complaints!

Need a shelf in the bathroom, otherwise, no complaints!

Good

Good

Room clean very clean hotel

Room clean very clean hotel

It was okay. This is the reason I booked elsewhere. I guess it use to be nice at one time but it seemed run down,

It was okay. This is the reason I booked elsewhere. I guess it use to be nice at one time but it seemed run down,

good

good

Dirty sheets, no breakfast voucher provided, unable to call the main desk externally or from the room. Waited over an hour for a crib. Only benefit was a free late checkout.

Dirty sheets, no breakfast voucher provided, unable to call the main desk externally or from the room. Waited over an hour for a crib. Only benefit was a free late checkout.

The hotel and our room were great but the room had been previously smoked in and I am very allergic to smoke. Due to being fully booked, they didn't have another room for is so came and sprayed an air freshener .

When we went to the room to get our things to move to a different room while I sorted out finding a new hotel, I was really shocked that the room was made up as if to welcome new guests. There should have been a sign on the door saying the room was under renovation! When I pulled the sheets back to investigate what was stabbing us I found a very thin and horribly stained mattress topper, and a HUGE indentation in the mattress where the springs were poking through! The next morning I told the front desk staff about the mattresses, they were apologetic, and said any cancellations or changes had to be made through Expedia. I told them, that's fine, but we have to check out early and we absolutely can NOT sleep on those beds! In hindsight I should have refund!

Friendly clean 👌

Fantastic

Frankly, the swamp bordering the hotel property would have been a better option for our stay.

We stayed multiple times at this property and every time we got a good night sleep. Beds are very comfortable. Bar food and drinks were great. Very close to the airport and shuttle runs frequently.

Clean comfortable room

Anything the rooms are dated from the 80’s. It was my worst experience ever. Nothing included not even coffee also the rooms are not equipped no refrigerator or microwave. Also you have to pay for parking

Great stay!!!

Clean room close to airport free shuttle.

The bathroom was outdated and no free breakfast

Poor maintenance of property including elevator and room

Room felt neglected. Carpet floors looked as if they haven’t been properly cleaned in a long time. Sticky feeling and left the bottom of our feet’s black. Had to put towels down on the floor just to walk. Sheet skirts were dirty. Visible dirt. Headboards were yellow-tinged from other guests laying their heads. Shower faucet was barely usable and the water did not stay hot. Spots of blood in and around the sink and mirror in bathroom. So much dust and crumbs in the corners and baseboards. I could go on and on. Absolutely terrible experience. Never staying here again.

Great hotel.

Very nice, convenient, really close to the airport and other attractions.

Room was very nice.

Thank you!

Enjoyable stay.

Airport shuttle was great and timely. Room stay was great.

there was roaches in bathroom & headboard of the bed, there was a musky smell in there as well. staff was okay

Ok

We could not find a shuttle from the airport to the hotel, called the hotel, and no one would answer. Ended up paying for an Uber. Hotel person at the front desk didn't seem to care and didn't seem to have a reason for why they would not answer the phone. I've called from our room down to the front desk and no one answers as well.

Clean and comfortable rooms, pleasant staff and convenient airport shuttle

The whole experience was great!

el personal muy cordial, y las habitaciones impecables.

An overall nice stay.

Room not clean enough. Stained bedsheets. Everything else was up to the mark.

Great

Blood on our top sheet, they said they’d send someone “right up”-they never showed. We eventually found a housekeeper to give us a clean sheet. Also, no hand soap, we had to again hunt down a housekeeper for it. No regular coffee, only decaf. But we were tired of complaining so we did without. The cooling system did not work in room 640. We were both very hot overnight so in the morning we turned the a/c down. Didn’t work. By the time we checked out at 10:30am it was 79 degrees in our room. I tried to tell them about our dissatisfaction but front desk had a long line (as was every time we tried to talk to them) so we checked out on the app and took the shuttle to the airport. I cannot recommend this place. It’s nothing but aggravation.

Perfect location for the airport and cruise port.

It’s an okay hotel (if the price is right of course). Not one that I’d go out of my way to stay at.

Comfortable

Food over priced and just average. Hotel is dated. Could use renovation.

Everything was excellent, both room/facilities and staff.

Loved sitting outside with the iguanas! My favorite part of the trip. Very peaceful. Staff was helpful and friendly! Shuttle was 24/7 which was a life saver for a 5 am flight. Definitely will stay here again and wish I knew they had a cruise shuttle because I would have stayed here when we got there instead of just when we got back from the cruise.

Friendly staff, beautiful property and clean comfy rooms.

I don’t have any complaints.

I love the free airport transportation

Booked for a king bed and was given a room with two queens, not the end of the world. AC was noisy, could have done with so e spare blankets in the room. But overall a good stay, comfy bed and good nights sleep.

No

Very convenient when having to overnight.

Nice and clean

The room did not have a mini fridge. Also the bathroom needs better ventilation. Had to open door because of the increased moisture

The room was smelling bad from the carpet and the washroom wasn’t working properly

Good

My husband and I purchased a soda from the vending machine on the 10th floor where our room was located. The soda was hot. No big deal my husband got us ice and poured it into cups. We both had about 3 drinks from our cups and realized something wasn’t right. We both ended up sick and throwing up. Upon further examination the soda was expired! We ended up only sleeping for a few hours because it made us sick. The hotel offered us water and free breakfast which we declined because we were sick. I asked for a partial refund! The management agreed to it but stated they would have to get in touch with Expedia to complete. I also but in a request with Expedia as well. It’s been almost a month and I still have not gotten my refund because the hotel management has not talked with Expedia or responded to their request. I’m furious that this lack of service is still continuing and I’m still having to deal with this weeks later! DO BETTER

Spotless room. Courteous staff.

Room was very old, dark, no Mini fridge, not to standard for the price - will not stay here again.

The rooms, at least on the 7th floor, are old, worn out, and dated and in-need of refurbishment. It felt like I was staying in a cheap motel. With the new stadium being built next door and the World Cup coming next summer you need to up your game Sheraton/Hilton if you want to maintain your reputation with your own fans.

Room didn't have a wall mirror which normally a 4 star hotels usually has

Airport shuttle was easy to find. Bar service was excellent. Big variety

Close to airport, room was dated, needs renovation and upgrading. Staff could be nicer.

I wouldn't stay there again. The hotel did not offer coffee in the morning in the lobby. The restaurant in the hotel was charging $32 a person for a breakfast buffet. I asked if I could just order something small from a menu and the answer was no. I went in the gift shop where they had a menu of breakfast sandwiches for $10 ea. I tried to place an order and was told that they only had chicken empanadas for now. Why have a menu up if you only had one thing to offer. There is nothing around the hotel. My friend booked the hotel for us the day before and after our cruise. You would think that the Sheraton would have more to offer. I was very disappointed.

The carpet in my room was very dirty. It needed to be shampooed because there was food stuck to the carpet. If you can't offer a continental breakfast you can at least offer coffee and tea in the lobby.

Would book again.

The room is in good shape, but the hotel is quite old. It has an outdated ambience.

The room was good but the staff had attitude like she was tired answering questions

Beds are very high. Had to request stool to reach. Parking garage charged full day when we just drove thru. Said tgey would refund but did not. Garage looked unsafe. Parts of 3rd deck barricaded off

Shuttle was very easy

Great staff at checking in, room is clean, it’s great to have a shuttle to & from airport.

Room was nice and clean

It was not easy to find the correct shuttle at the airport. We were on the wrong level despite following signs. We took the MIA mover on the way back to the airport, which was easy.

Took far too long to check in,apparently due to staff shortage. Nobody answered when I called room service and other service providers.food and drinks were very expensive and again short staffed.

Close to airport and cruise port

Excellent staff and great customer service!!

Room had a weird smell, leaving me congested, more than likely the carpet. Room in need of some repairs, bathtub was stripping, door handles rusting. I have stayed in this hotel at least 5times before, never saw the rooms in this state.

It was clean and the staff was very friendly

Airport Shuttle was quick to the hotel

The staff was so helpful with everything from restaurants to transportation. I’m going to book now to go back home

The carpet looks pretty old. There are no

The room was clean, no complimentary breakfast ew

Excelente

Clean room bar staff everything was a great time.

Toilet was dirty, bed was not fully made with bed skirt hanging off the bed and the room smelled like someone was smoking in there

Excellent customer service

One more prime example of how poorly managed Marriott properties are

Room smelled like mold

convenient location

Rooms were clean and they offer free water bottles which i loved. Loved the many amenities but my favorite was also the gym and the heated pool. Room service was fantastic and prices are reasonable. Very happy with my stay.

Shuttle was the best thing

Airport shuttle was great

Dry convenient

X

Property overall was very nice. I noticed some of the door keypads did not have their plastic covering on top but other than that great place to stay and close to the airport with great Shuttle Service.

Checking was great. The only disappointment was we booked 2 rooms and they put one couple on floor 9 and the other on 4th.

Good

This hotel need alot of upgrading and should look like Sheraton hotel

Didn't use any services, was just there for the night

Excelente

We stayed here for one night because we got in very late on a flight and it's right next to the rental car area. Was easy to walk over to the rental car center in the morning and get going. The hotel is nice and the room was well-kept for an older place. No issues at all.

Perfect location for quick turnaround. Appreciate the 24 hours airport shuttle. Service is efficient and precessional.

Overall okay..

Limited food options, and very expensive bar,just two drinks were 67 dollars, crazy

Nice and close to the airport, helpful staff. Good room for price

shuttle was on time

Great for Miami airport

This is my favorite hotel for parksleepfly option. Very close proximity to the airport and easy shuttle transportation. Rooms are clean with comfortable beds. Hotel has a bar and dining options for breakfast and dinner.

Lobby very friendly very good service

Really great hotel for getting to the airport to catch an early morning flight. The lobby was very well appointed, light and airy. The room itself was very quiet considering the location.

Staff was very helpful

Cannot walk to any restaurants

Jeanny was welcoming and professional. She explained everything to us and overall had great energy and attitude. These days it’s important to feel like the staff acknowledges the guest’s and show a positive attitude. If that doesn’t happen people will spend their money elsewhere. Highly recommended this property just off the arrival experience alone.

R

Perfect before and after taking a flight

Nice place and convenient to cruise terminaln

I was given a completary access to the lounge, only for the card not to grant me access twice. However the staff was nice and effective.

Rooms are clean people are nice and great value

Overall my stay was short but good.

Conveniently located close to the airport so its great for overnight stays and airport shuttle was perfect. Breakfast was good with wide variety and staff was very friendly and pleasant. Would definitely stay again.

Excellent place

Everything to what I was expected, staff was great and very attentive to my needs. The only part of my head was with the raccoons scared me, half death but other than that, I had a great experience and I will visit again.

Great location for one night stop over

Staff was great. Rooms could use some work

Excellent location. Ok rooms. No coffee in the lobby???

Room was spacious and very clean. They offer nice amenities in bathroom. Valet service was fantastic and friendly.

The room felt a little run down but it was clean, quiet, and comfortable. I got upgraded to a free breakfast which was a nice touch.

Waited at the airport for over an hour for the shuttle. Cab cost us $15 to get to hotel

Room was very clean. Room service was excellent and a convenient shuttle to the airport.

Good for pets

Hands down the most frequent airport shuttles

No microwave or fridge in rooms. Staff is rude. ( exception young lady at front). Body wash not refilled in the room.

Endroit idéal pour passer une nuit en attente du prochain vol d'avion!

We were only there overnight waiting on a cruise tye next day. The bar service was great and people very nice.

Very clean and very nice employees very close to the airport loved it

Good but dated!

Quick and curteous

Clean room, friendly staff very close-to airport

Castro the waiter made the a thousand times better

Rooms much needed update

Clean , Good location and friendly staff. Not too far from cruise port. I would stay here again!

Convenience when traveling.

I would not recommend this hotel. Front desk service was very poor, unhelpful. Room service rude and untimely. Restaurant Manager did rectify, however overall stay was just not a reflection of the Sheraton name. Would not recommend staying here.

It was really nice.

Great app.

The staff was friendly and helpful.

This property definitely doesn't have standard to meet what Sheraton and Marriott requires. It looks more like run 1 star run down motel. I was very surprised to see this run down hotel near Miami International Airport.

My selected room was very clean, quiet and comfortable. It was a far walk from the elevator but it was worth the trip. The breakfast was very good and I would recommend this hotel after a long flight. It was a perfect way to start off my trip.

All good

Everyone was extremely helpful and friendly. We were not there because we wanted to be but yet flight delays and your staff made that easier to swallow

The hotel needs a face lift.

Good hotel. Needs to be remodeled but still a good overnight stay.

Will stay again the next time we stay in Miami

Had a great time our bartender was amazing

La atención del staff y el desayuno estuvo excelente.

Close to airport, showing its age a little but Sheraton compensates well with the amenities.

Hotel need updateing. Tub stop up, mildew in bathroom. Bathroom old looking tub old

The convenience to the metro railway was Excellent!!!

Great place amazing value

Very convenient location. Nice amenities and very helpful staff.

This is my second time staying at this hotel, and I love it! Will definitely be coming back!

not a great time

The cleanliness of the room

Good

Did an overnight stay here and it’s definitely nice for a quick trip to Miami!

Nice and clean

The room had a nasty smell. The tub had a lot of hair in it shampoo bottles was already laying in the tub as is someone just got out of it. The front desk lady was awesome.

Good hotel and professional people.

Close to airport and cruise port

Hotel in convenient to

Clean and close to the airport

Reception service and staff very professional and friendly

Great hotel!

My stay was good. The only surprise I had was there was no refrigerator in the room. I had to request one. Unbelievable

We found that the tissues in the tissue box were used.

Bad

Ok

Very friendly staff.

Good quick turnaround!

No refrigerator in my room. That's unthinkable in 2025

Exceptional facility! We would stay there again.

The area is not appealing - have to Uber to go out of the area . Not close to other places eat or shop .

We stay here a lot and my only negative is the cost in being able to ship items to the hotel and their holding fees

super hotel

Parking its to complicated

Close to airport. Comfy bed

The staff was excellent. We never had to wait for the shuttle and only took less that 5 minutes to get to the airport. My only complaint was the bed was not comfortable and the rooms are very small.

Worst hotel I’ve ever stayed in. Dirty sheets, ice machine broken, only 1 elevator working, pool and exterior of hotel were dirty and far from appealing. Curtains in room were dingy dirty yellow. Nothing good to say and I’ll never go back and I will tell anyone I know planning on staying to run away!!

I have stayed in many different airport hotels but Sheraton has definitely been the best by airport standards.

It is really nice that close to the airport, but the construction site is really noise in the morning.

Great easy access to downtown Miami, South Beach and the Art Deco area. Enjoyed a wonderful Mojito and experienced a sugar cane in the drink which was delicious.

A little noise from the airport but not a bad place to sleep while waiting for your next connection and very close to the airport. The free shuttle was also very convenient!

no elevator working had to take the stairs with all our luggage

Bed was comfortable, but none of the ice machines worked, and they only had one working elevator.

It was so nice and rewarding. Everyone treated me as a human being. The facilities and the hotel were increíble.

Convenient for layover/rebooked flights. I chose this hotel because of other reviews stating that the airport shuttles were about every fifteen minutes, the service did seem reliable/ seamless

It would be nice if breakfast was included.

None of the elevators worked on property and I was on 8th floor. You have to time journey down stairs to meet people. Theres a ton of rooms at this hotel but only 2 people at the desk at a time so there is always a very long line to get any service. Both days I had maids knocking on my door at 7am to see if they can clean - thats rude.

It was ok. The iron in the room didn’t work. There was only one elevator working. I expected something different

Morning staff ignored request to turn off really loud Marriott ad in TV in empty room next to us at 7am. Said it was occupied and nothing they could do. Asked them to call. They hadn't after an hour. I called from room and we could hear it ring. System said room was inactive. This is Florida/stand your ground gun law state so no way in HELL was I going over there. I did later when door propped open and nobody answered. Party had trashed room. Rooms are not soundproof. Bathroom needs refresh of old caulk and new shower curtain. Coffee in room worse than on airplane. Shop in lobby sells Starbucks but not full barista menu. You can't charge to room. Only one lobby elevator working for 500 rooms. Stairs and service elevator other end of the hall. Upside is pool patio nature area with turtles and iguanas. But there is a huge stadium being built

I liked the fact that it was close to the Miami airport. But didn't like the outdated bath tub, and there were no fridge in the room.

A handicapped accessible room was reserved on June 26. When my flight was delayed I called hotel to make sure room was held for late arrival. Hotel agreed. When I checked in they didn't have any handicapped accessible rooms. Forced to stay in unsafe regular room. I said room should have been comped but only received 50% discount. Also problems with shuttle not showing up and broken elevators. Befl forewarned!

Only one elevator working had to walk up and down the stair

Very professional restaurant staff

Very convenient for Miami Airport. The bed was very comfortable.