Novotel Miami Brickell

The staff was always friendly and helpful, the rooms were clean and comfortable, and everything smelled fresh and well maintained. You can tell the team pays attention to the details. I also appreciated how organized the housekeeping staff was — even though I was coming and going at different times throughout the day, they always found a good moment to clean the room without being disruptive. The only downside was the package policy. Unlike other hotels in the same area and of a similar level, this hotel charges guests to receive packages, including fees based on the package weight, which I found disappointing. I also had an issue with one delivery. Even though I had a photo confirming that the package had already been dropped off at the hotel, it took more than 24 hours for it to be located and delivered to me. I had to follow up several times and push for the staff to actively search for it before it was finally found. To make matters more frustrating, I was still charged the package handling fee despite the inconvenience. Other than that, everything else was excellent, and I would definitely stay here again. My recommendation for future guests is to have packages delivered to a nearby locker or alternative pickup location instead of the hotel. If the package handling process were improved, this place would easily be a perfect 10/10.

Good stay

It’s a friendly guy 😌 , btw after that everything was greatly Keep it up Victor

Todo Excelente pero desde el 23 de mayo a la fecha aun no me desbloquean el deposito a mi tarjeta

I spend one night the hotel is wonderful clean . The staff were so helpful and I recommend Novotel Miami brikel to every one

Important for us was very convenient and near everything we want to be ..and affordable for the zone

No smart tv

Great hotel , close to brickell, nice Miami vibe , definitely coming back

Good sized and clean room in property very close to financial centre and at good rates. Solid breakfast buffet/restaurant.

Relatively clean rooms. Staff wasnt the most helpful, they didnt tell me where the elevators were. Not like they were hard to find but I had to use my card to go to my level and one elevator only went to floor 4. Overall ok. I always hate over priced hotel bars. $9 for a bottle of beer. Cmon.

Evertying is good if ı go again i will stay same hotel

Location is quite central. The hotel staff are quite helpful. We did not get a microwave in our room and it was quite inconvenient, but when we asked, they were happy to provide us with one.

I liked the hotel over all, the rooms are good in size. The two ladies in the front desk can be a little more friendly and welcoming

Everything good

The stay was affordable and very nice. We stayed here for one night for a cruise. It is 14 mins from Port of Miami, very easy to find. The Front desk guy said his name was Mohammed not sure if that’s so… But he was very helpful and paid attention to details. Loved that we were able to print our ship passes for free. Very nice hotel close to sexy fish and Komodo restaurants very popular in Miami. Overall experience 10/10

Superb

location

Front reception was very rude, I don’t know if they are overworked or just rude. I felt like I was checking in to a one star hotel, I asked the front desk attendant who checked me in, I think her name is Sabrina if she knows or any Cigar lounges in the area, and her answer was very rudely “use Google”.

Beautiful view & we loved the rooftop with the pool & bar

Excelente atencion , limpio muy bonito lugar ,

Great

Very good

It was a great stay there isn’t anything I didn’t like, the place is clean and has friendly staff

I like the hotel. It is clean, comfortable and not far away from cruises piers and South Beach. The staff is friendly, there is a fantastic roof pool. But paying $25 for a small cocktail is not fair at all. Food and drink are ridiculously expensive.

My room wasn’t what I ordered, but they definitely had a good service in accommodating me…. Overall I enjoyed it

Very good

Clean, quiet, modern, near train and good restaurants! Second time staying. Will return.

Better situación muy buena atención

The cleanliness of the hotel has gone down I woke up in my bed full of hives I don’t know whether it was bedbugs or a rash but my body was covered in hives

Very lovley property I’d def stay again ✨

Very good

Check in was extremely difficult due to the receptionist ‘Mai’. I booked for 2 rooms at the cost of $433. She asked if we wanted connecting rooms. I then told her if it was available, yes. We in fact did not get connecting rooms (no big deal) just rooms next door to each other and was charged $40 more for the convenience. Again, completely understand but this was not mentioned prior to. The showers were terrible, there was no threshold to keep water from coming out of the shower, had I not noticed, the bathroom floor would have been covered by water. None the less, after a long day of travel I just wanted to rest. As I pull the sheets back, there’s what looks like oxidized blood stains on the sheets. I work in the service industry, so I’m not big on complaints. I simply went down, made them aware of what happened. Housekeeping then went and changed the sheets. I was weary the entire afternoon and could not sleep. My fiancé and I thought it’d be a good idea to attend the rooftop bar and pool. The pool area and scenery was amazing. The bartender was also very friendly and very helpful with drink recommendations. All in all the stay wasn’t great, but there were very few things that kept me in good spirits.

Exceptional

Exceptional

The room was overall clean enough, the staff was friendly and efficient. Also the hotel's position was great as it was close to the supermarket a restaurants. Totally recommend !

Love it

Exceptional

Exceptional

Love the entire vibe of the hotel. Great location and friendly staff.

No robe, slippers, limited bathroom space for cosmetics.

Bay View Rooms are extremely spacious with good views. Lovely rooftop pool, again with great views. Staff are friendly and efficient, thank you very much. Very slow service for the brunch, with lack of communication regarding updating why it was so slow.

Staff and Food Location is kind of odd

Central location No robe, slippers, limited bathroom space for cosmetics.

Location is kind of odd

Worst staff

Booked a suite for our honeymoon. The room was amazing! On check in the staff made us feel welcome. We were on the 5th floor and the view was beautiful. Temperature in the room was perfect! Rooftop pool and bar made us feel like a total Miami experience and the bar tender took care of everything and was so attentive and made us feel so taken care of! We needed some pictures taken in the lobby to share with family and the staff assisted us and were so wonderful about it! We will definitely stay here again! This was a perfect hotel for our honeymoon adventure! Would definitely recommend.

Parking garage is safe and convenient. Big room.

Honest review- hotel was beautiful, 7 min away from Brickell center. Breakfast at hotel was great also. However, parking had no signs and I got locked in by another car. I asked staff to help and head of security went above and beyond to help me but still couldn’t get things resolved within an hour so I had to take Ubers to and from hotel because I had a museum exhibit to get to. My problem is they didn’t even offer to comp the parking fee or the uber fees. Again, head of security went above and beyond to help me, however front desk staff did nothing to right the wrong. I unfortunately will not be going back.

Very good

Very nice location. Modern building.

The location was perfect, close enough to walk everywhere in Brickell, but far enough from the noise to actually relax and sleep well at night. The pool area and bar were also beautiful and had a great vibe. The only inconvenience during my stay was one morning at the café when service was unusually slow. However, the next day the manager personally stepped in and made sure everything moved quickly since I was checking out and heading to the airport, which I really appreciated. Overall, a great experience and I would definitely stay here again.

Novotel Brickell was one of the best stays for an affordable price. The pool was wonderful. Food and drinks were great as well: I will definitely revisit.

Nice hotel! Clean and good vibe

Wonderful stay, I thoroughly enjoyed. The staff was friendly and very helpful. I would recommend Novotel to everyone I know. Beautiful place to stay in Miami! Just a by the way, I was indecisive between East Miami and Novotel and I’m super happy I chose Novatel. Close proximity to everything I was looking for. 5 stars across the board

Everything was amazing!!

This best describes I made

Loved it ! Nice place to stay very affordable!

Fantastic location, very friendly staff, nice big room - definitely will stay here again. The rooftop bar was not useful in the rain - all seating was wet. Not sure why - maybe the roof above the bar area simply couldn’t handle heavy rain.

Fantastic location, very friendly staff, nice big room - definitely will stay here again. The rooftop bar was not useful in the rain - all seating was wet. Not sure why - maybe the roof above the bar area simply couldn’t handle heavy rain.

Excelente hotel y ubicacion.

Not forget to add breakfast if not you are out of luck

I showed the confirmation to the front desk employee, and after checking with the supervisor, they confirmed that breakfast was in fact included. The same situation happened again when I went to breakfast, and I had to go through the whole process one more time before they finally honored it. In the end, everything was resolved, but there definitely needs to be better communication between the Expedia app and the hotel to avoid situations like this. I completed the booking process correctly, but someone else could easily end up losing their money.

Superb

The staff and organization layout

the internet was very bad and slow

Se me quedó un anillo estado por dos días, tratando de comunicarme con ellos para ver dónde está mi anillo y sólo me pasan de un lado a otro y me dicen que ahí no está no es posible que pase esas cosas

Clean, spacious room and friendly staff, also the location was great

Very good

Location is great servers super friendly Gym poor equipments Hair dryer is a disaster

Location and the pratical building Hair dryer and Gym must imprime quality Gym must improve equipments

Very good

Very nice place clean friendly stuff

Exceptional

Superb

Exceptional

We will definitely recommend and would stay here again when visiting Miami

Great place to stay. Perfect

Excellent

The roof deck and pool were amazing! Rooms were huge. Highly recommend

Modern,new,clean Not very various breakfast, some staff not nice, happy hour not explained well by waiter so we paid full price, one day our room was not cleaned even though we put on door we need cleaning.

Everything was amazing- staff, room, interior, pool. 10/10

Very good

The hotel and staff were great. The rooms were very clean and the rooftop bar was awesome!

Excelente

Awesome staff!

Everything was smooth and checking in also,

Excellent location and the staff amazing, breakfast delicious.

Very good

Great area!

Excellent staff. They were quick to resolve issues and optimize my stay, in some cases, before I even asked.

Great stay! Staff was subpar but the location & food made up for it!

Very clean Publix across the road 10 minute walk to great restaurants

Hotel was clean , inviting & would definitely return to stay again when in Miami !

Very good

Superb

Met my expectations

Superb

Amazingly comfortable and clean stay!

Very good

.

The ONLY negative was that I had booked over a month ago through Expedia and paid over $700 for two nights. My son decided to get a room when we checked in and he paid $450 for two nights for an identical room. He was told to book himself at the front desk by the check in person. I am so upset that I paid more!

It’s frustrating to spend your hard-earned money and then have to fight just to get your own money back. Communication has been terrible, and the lack of accountability is unacceptable. I would strongly recommend checking your bank statements carefully if you stay here. Based on my experience, I would not return or recommend this hotel to others.

Superb

Superb

El desayuno es bastante limitado, pocas opciones sin gluten y sin lactosa

Place was good, nice modern look. Room was clean but pool was not. Roof top area nice view but the were some young guys smoking and with some uncomfortable behavior.

Excellent location No late bar facilities but yes an outdoor seating area.

Hicieron perder la reservación y el tiempo , pero el cobro si lo hicieron , fue lo único que hicieron bien .

Disappointing

Great and friendly staff

Great location and pool was good. Gym and rooms were great. Pool bar ran out of Prosecco so couldn’t have some of the cocktails we wanted.

Clean room. Kind staff. Great location. Great views. Highly recommended.

Wonderful staff

Exceptional

It was my second time at Novotel Brickell - Love the location and room! The bathroom drain was clogged badly. That led to stagnant water while taking showers - Quite uncomfortable.

The bathroom drain was clogged badly. That led to stagnant water while taking showers - Quite uncomfortable.

Excellent stay, location is perfect and the hotel its self is super clean.. will definitely book again!

Nice hotel, excellent location. I got it for a bargain around $150 per night, but would have never paid the $500 rate and still consider it extremely expensive for a nice but "normal" hotel.

Clean room, nice staff, well located!

Nice location

The staff was rude and unreliable. They need people skills training.

Great convenient location, excellent value for Brickell, quiet spot. Really liked the self parking in the hotel garage at prices much less than neighboring hotels. Publix across the street and near the train.

I didn’t like how dirty the carpet in the lobby was, there were stains in my floor as well. The ladies in the restaurant were very helpful and nice.

Exceptional

Exceptional

Very clean and convenient location. Staff was very friendly. Would definitely stay here again

Exceptional

Liked the design and cocktails Food was expensive, and wasn’t cooked well

Excelente

Very nice room good staff excellent breakfast. Only complaint would be the noisy train across from my room

Great staff, great amenities, very accommodating with access to hotel before and after checkout. Rooftop is nice but smaller than expected, music extremely loud for the small space and some of the cushions had a weird smell and were dirty.

Ok experience.

Staff were great! We arrived earlier than planned and they were very accommodating, allowing us to check in to the room earlier than expected. The lounge and bar areas are great. The pool on the rooftop and view from the sitting area are spectacular. We really enjoyed our stay.

I stay here often. I love the location, staff and hotel.

Great place to stay

Près de tout à pied

Nice first stay in downtown Miami!

Highly recommend!!!

Everything was perfect from the time of check in to arrival

Muy confortable aseado y tranquilo

The hotel’s location, parking, facilities, service, and breakfast were all excellent. It is definitely worth choosing again.

Breakfast good, staff on the front desk gives half information. Pool on the top roof not working.

Location is perfect, The hotel is convenient,comfortable with all the amenities, Breakfast is just ok, staff is friendly, rooms need more cleaning.

Gorgeous property

My little one was excited about the pool and is in renovation :( also no Netflix or apps in TV ... want to ask for refund

Location to the Brickell financial district

we had a very good breakfast. The hotel was clean and staff were nice. We enjoyed the location and the possibility to have a garage was marvelous. nothing

Overall excellent experience

Their pool wasn’t working , the toilet was clogged since we got there and they never fixed it and it took them a day to switch our rooms which is ridicuos because imagine not being able to use the bathroom for a whole day ! And they didn’t inform us that the pool wouldn’t be working for the duration of our trip … so it ruined our stay because I mainly booked this particular hotel for the pool.

.

The first day we went up and used the roof terrace, pool and bar. Such an enjoyable experience, it’s so pretty Unfortunately for the rest of our stay it was closed for repairs The staff were very helpful and gave us a complimentary breakfast for the inconvenience The location is good, easy to walk around Overall a great stay

Our family stayed for one night before we headed off to a cruise. We generally enjoyed our stay. Clean room. Good location. Right across the street from a Publix for essentials if needed.

Great hotel! Very clean, nice and helpful staff, and the lobby smells amazing.

What I expected

Great service staff

pud

Our room was amazing. We were a little off the beaten path which was perfect for us. If we ever come back to Miami we will stay again!

Really nice place! Great walkable safe area, and the beds so confortable! Also loved the rooftop pool area with restaurant. Would definitely stay again!

Excelent Service

Roon was semi clean. Pleace is very noisy lots of kids in the early mornig 6am.

Clean, quiet location, but not far from the main road. Very good complementary breakfast. Definitely will stay there again.

However, I did have a minor issue with the hotel service. We wanted to use the outdoor pool late at night, but the bartender informed us that it was closed. He said that if we went in anyway, the lady at the pool would yell at us. Apparently, she had yelled at other guests who had done the same thing. I understand that there may be liability concerns, but I think the hotel should have closed the pool and the outdoor rooftop bar, which is right next to it. Another thing to note is that if you miss the scheduled hours of housekeeping, you won’t receive any cleaning services. We asked for the housekeeping to come back 20 minutes later, but she never returned. Overall, the hotel is very nice and the location is convenient. Many things are within walking distance of the downtown area. I’m pretty pleased with our stay.

Breakfast was not bad. Sausage was cold

The parking is horrible you have to pay to park at the hotel meanwhile you paying all that money

No breakfast

Nice hotel in a great location. Plenty of places to walk to and the train which is 2 blocks away can take you anywhere. Nice pool and comfortable rooms.

Property was amazing !

I had a very disappointing experience at Novotel Miami Brickell. The hotel itself did not meet cleanliness expectations, and what’s worse is that they will charge your card for issues you did not cause.

Enjoyed happy hour, clean room and front desk staff

Suite accommodations are fantastic for the price. Very clean, nice staff and food was good at the onsite restaurant. Know that there is a metra train that can be heard however.

Water could’ve been hotter in the showers

Check in person was a disaster. Our room keys stopped working after one use. They fixed them and they died when we checked out today. I ordered a margarita at the bar and it was $30.00!!! Ugh.

Breakfast menu was varied with good options of food from the buffet and the breakfast menu.

Room was super clean, and the staff was very welcoming. The location was also very convenient as it was close to all the main points I needed to visit.

I'm sorry I don't remember her name, but she deserves a double thumbs up! Only improvement would be better bathroom mirror lighting.

They cancelled my booking without even asking. Disgraceful and claim will be made to Accor Group. They cancelled my booking without even asking. Disgraceful and claim will be made to Accor Group.

Was perfect location modern clean , grate food downstairs at the restaurant

Great location nice staff

Good

Great stay! Perfect location for Ultra Music Festival. So many amenities near by. Great room size, beautiful lobby and grounds. Would 100% stay again.

Lobby and room is meeting my complete expectation and I am fully satisfied and will be my go to place next time I am staging in Miami or before cruise.

Great location Nice rooms

Perfect

The air condition was broken, and I called in, made a complaint and the first night they didn’t do anything about it.?the second night They moved us to a different room and it still was hot

No

Clean

Nice

Breakfast great but

In the room, the shower handle was broken and the water wouldn't turn on. I reported it via phone with the front desk around 9pm, waited 20 minutes and never heard back, went downstairs to the lobby for a follow up and the 2 women acted as if they had no idea what I was referring, tried to tell me how to turn it on as if I didn't try until I showed them the video I recorded. That took another 5 minutes then all of a sudden a technician came to my room another 5 minutes later and told me I "had to apply more force" because it was in fact STUCK. I recorded that as well because how or why should anyone have to go through that. How would guests know they wouldn't break it if they tried to push so hard without instructions. At checkout on 3/25, I tried to do express through the tv which didn't work or wouldn't update. Then went to the lobby around 3am and was told the system was down or updating between the hours of 3-3:30am therefore I couldn't receive a total or check out with them during that time. There is no cell service. The WiFi didn't work initially...etc. just all around terrible

Great beds and blackout shades The train noise!

Nice hotel. Not much around it. Check-in took forever.

The location The staff, the service, no amenities at all

Beautiful property, comfortable, and very convenient location. -

The price to stay and had no complementary breakfast

Bar was closed when we went. Self Service Bar by the lobby was sold out. Parking a little expensive. So was Breakfast.

Lovely stay, big clean room and nice staff!

Great property, small pool but clean

Comfortable and safe

None

Good

Had a one night stay prior to going on a cruise. We were able to get into room early. Very clean and updated hotel. Pool area was wonderful.

very good

the design the restaurants and active zone is a bit far

This hotel is chic, classy, clean, cozy and inviting. From the moment you check-in with Christian, you know you’re in good hands! His team sets the standard for opulence, service, and quality! The rooms are spacious with comfortable beds, beautiful bathrooms and a housekeeping staff that makes your room perfect at all times!

I don’t like the food

nicely located, friendly staff, room big enough and comfortable

Cleanest hotel ever

Walkable location. Great rooftop pool

Great Location, very clean, the staff was incredible, parking on site for a fee

I had a distressing experience at this hotel. In the middle of the night, a random woman attempted to break into my room. I had no choice but to call the reception, which led them to involve the police and ultimately arrest her. This incident highlights the hotel’s severe lack of security and professionalism. I cannot recommend a place where safety is such a concern.

Nice atmosphere great staff clean

Mattresses were awful. Noise level and very high price charged.

The restaurant service was very deficient The hotel was clean

Great location. Grocery store and pharmacy right across the street. The room is nice and the shower had great water pressure. Only complaint is the beds really weren't comfortable. At all.

The shops are not as close as advertised. The hotel is moderately clean. I booked an Executive Suite thinking I was going to having an elevated experience and it lacked this in multiple ways. Additionally, I was given a corner — Executive Suite with no view, the windows were dirty, and on the exposed ledge there was trash and dirt. The rooms are very outdated, TVs didn’t having any accessibility to streaming services. Pool area is relatively small. Given the price I was expecting more but lesson learned.

A

Very pet friendly, clean and very pleasant.

The rooms were disappointing. For the price of the stay I think the rooms need a little more renovations especially the bathrooms, there are many more hotels around Miami at similar price points for nicer rooms.

Roof top was lovely and the lounge restaurant. Convenient

Great service and cleanliness of the rooms. The manager is great and the female bar tender is a gem. The walls are thin though so the room next to me was having a fun time and it sounded like it was in my room. The manager quickly moved me into a quieter room!

Clean, spacious and comfortable room. Trendy rooftop pool. Great downtown location close to city center

I'll start

The food was good (7/10), and the drinks were excellent (10/10). The staff was friendly and helpful throughout my stay. The only area that could be improved is housekeeping, as the room was cleaned only once during my 4-day stay. More consistent daily service would have made the experience even better. Overall, I truly enjoyed my stay and would definitely consider coming back.

Proximity to my friend n Brickel My pillows were too big and hard. The breakfast was sub par for the $39

Horrible experience, we had no AC. They gave us our room and as soon as we walked in noticed there was no AC and gave guest service a call to come check on AC or show us how to turn it on. I ended up calling again after dinner and they said the AC only on floor 3 was not working and won’t be coming back on and asked for a room change and they said they couldn’t do that. Very disappointed knowing they knew the AC wasn’t already working before they gave us the room.

The hotel and room were super cute and clean. My daughter and I loved the rooftop pool even though we wished it was a little bigger. The breakfast was nice and had several options. There is also a Publix nearby and other stores in walking distance. 10/10 would definitely stay again.

no robes, rooftop dirty/ cushion ripped and stained

They were so wonderful to work with! Truly enjoyed our stay! The staff were very accommodating to my family with our boys.

The lobby carpet and seating can get a little dirty throughout the day. They should consider regular midday cleaning of the lobby textiles.

Everything was great but again a five star hotel gives you more than one small water bottle for two people and they have kleenex in the bathroom. They only gave me one more bottle of water if I subscribed to their chain

Staff helpful and nice, rooms clean, nice amenities

Everything was perfect!

The room was clean and staff was very friendly!

Great stay in Brickell!

Wonderful clean place

Clean, great staff, close to everything

Yes

Great place

Yes all awesome

It was great

We stayed there 2/16/26- beautiful, clean facility but poor staff. We attempted to get housekeeping bc we needed towels via the text & calling. No response. We went downstairs to front desk and a super long line. We never received the towels and no one would puck up from any department we called and it was only like 7:30pm.

Room very clean costumer service was very well most definitely a great hotel

Decent for a quick one night stay. Regret not staying at CitizenM Brickell.

Had a nice lite dinner at hotel restaurant. We were pleasantly surprised of our whole experience.

Very clean room, friendly staff, check in was easy and quick. Hotel is new and beautiful. Location was great, close to restaurants and shopping, Publix is 4-5 minutes walk. Overall we had the best experience

5 Stars! Impeccable & Wonderful Customer Service. I enjoyed my stay immensely and I will be back! Thank You, Novotel for your outstanding attention to detail and exceptional hospitality!

Very noisy

Nice spacious room! Good location for us

Bad lighting especially in the bathroom

I read some of the reviews and to be honest, I had a great stay there. The room was clean and spacious, the beds were very comfortable, and the staff were fantastic and helpful.

We had NO WATER from 8 am until 4 pm on a Saturday.

Good

Nice hotel. Location ok.

Nice staff

Awesome place!!!!

Great place

More amenities in the room - have very few essentials - don't provide shower caps, full toilet paper rolls, slippers, extra towels, vanity sets, sufficient coffee pods for the coffee maker, sufficient bottled water for the coffee maker. Provide the minimum number of towels and no bathrobe. Concierge doesn't answer the phone consistently when you call downstairs to request more coffee, etc. We had to come down. I must say though that the beds were very comfortable as were the hypoallergenic pillows and extra pillows were provided on request. The domestic staff were very nice as were the people working at reception.

So clean , big rooms , great lobby and helpful staff

Nice

Such a beautiful spot to stay, the lobby is gorgeous, the room was spacious, clean and lovely and the pool area was fantastic. Great place to stay!

Good location.

Best service ever

The hotel was very cold with no heating system. While the weather can’t be helped, you’d think for the price we paid, the hotel would have an HVAC system that can keep guests comfortable.

Room was good. First day put out the do not disturb and returned to find someone had been in room. Some staff were courteous one was rude. No valet parking. Very close to train and it easily heard in room even with sound machine on loud. No conditioner or lotion in room. I won’t be returning.

no servia el aire acondicionado, la nevera no enfriaba cuarto 520 y el cuarto de mi papa tampco el aire enfriaba y el toilet y desoues nos cambiaron al cuarto 528 y no calentaba el agua un desastre

Very friendly staff. Room was comfortable and clean. Had up to date amenities. I would have no hesitation to stay here again for 1 night prior or after a cruise

However, the bathroom had no storage space. There was no counter space and only one hook that was no where near the shower. Fix that and I would stay there again.

The room - the TV remote didn't work, the air conditioner didn't respond, other than that the room was clean and the staff was kind and willing to help.

Good

We were only a guest for 1 night but it was very nice. It was clean.

Gorgeous hotel close to Brickell. The rooftop view is awesome and rooms where clean and neat

Say breakfast incluid after say 30 per person terrible

Very comfortable and clean. The staff was very kind too.

Clean room

Great’!

Came here for a weekend stay with my wife. I have to say that this hotel hands down is the best. From the rooms, to the customer service even the breakfast buffet, was great. I will definitely stay here again when I come back to town. The location was great and they had on site self parking which is a plus considering parking is hard to find!

The staff members were extremely kind, professional, and welcoming, which made the stay even better. Everyone we interacted with was helpful and friendly. The only small downside is that the pool is a bit on the smaller side, but that did not take away from the experience at all. I would definitely recommend Novotel Miami Brickell and would happily stay here again.

Excellent

We have a great time

Fair. Within expectations and cost.

The room itself was good; however, the service did not meet expectations. I encountered a last-minute issue related to the credit card used for the deposit on an already fully paid reservation, and the staff was not very accommodating. Unfortunately, the manager was particularly unpleasant. I understand that hotels have policies, but in other hotels similar situations are handled without making guests feel distrusted. Flexibility and empathy in last-minute situations are part of good hospitality.

They also used the parking area as their storage area so it’s pretty junky on the first floor of parking.

Very Pleasant

spacious and clean.

Quick check in, clean room, great staff

Don’t expect to sleep after 6am. Every three minutes there is a train waking you up, and I am not a light sleeper. Water pressure was just enough. I expected more.

Everything!

This hotel is way overpriced for the value & quality of what they have to offer. I asked if they had a microwave I can use anywhere in the hotel to warm up my food their answer was we can bring you one to your room for an additional fee. A bottle water water $5 I have stayed in many hotels in my travels and bottle water has always been complimentary. The girl at check in was helpless when asked about the parking garage she stated we had paid $35 daily when we clearly didn’t thanks to the other girl. The room smelled like mold it was a musty smell to it. I booked a city view room and the window was to a parking lot.

Would definitely recommend and will definitely be back!

Great room

Clean rooms and good service

Friendly staff but lobby furniture is not updated and still looks old and tear down. Bar staff never said hi and took a long time just to get a drink order plus keep leaving the bar space to bring food from home he kitchen 🙈

No complaints. Excellent

Don’t stay here. So many better options for the same price or cheaper. I travel a ton, the staff here are awful, extremely slow, super lazy. I didn’t have shampoo or conditioner in the room just body soap. Pillows were so thick and hard, tough to get a comfortable sleep. Ac wasn’t working. The showers had mold. The list could go on. The rooftop pool is super cool. But that’s about it - stay away - stick to Marriott or Hilton properties - same price and much better

Great stay! Front desk was very attentive

Pool are is small with limited seating. Crowded and loud. Pool area dirty. You can hear the train and street noise if you are in rooms facing the train.

Not very good

All Good

Very nice room

Beautiful Hotel in Brickell Miami. I will be coming back to stay again while visiting.

Very clean , nice hotel for reasonable price , prime location

Shower with no pressure at all. Unfriendly staff.

Nice

Large , clean room. Very comfortable beds

I love Novotel, I always stay here. The cleanliness is impeccable.

The hotel is really beautiful, in Brickell area so very walkable and convenient. Close by beaches and the airport by car. Great rooftop with pool. The parking is additional 35 per night. I ask for the help of the bellhop but no one came by our room. All the rest is great.

Clean room but the staff is a bit rude to colored people. We requested for some water bottles and a toothbrush kit and were not treated politely. It's a shame the Novotel brand isn't the same everywhere.

Nothing special for the price

Yes

My stay was really exceptional.the level of service exceeded all expectations.

Great service

Room was in okay condition. Hair on chair and shower.

We didnt experience the breakfast but the coffee at the bistro was good

Nice hotel in a convenient location. Although, they will charge extra for necessities like water which never happened to me at any other hotel..

Clean room and staff were extremely helpful and friendly.

Cute clean hotel and great location

Some small problems: The bathroom fan in our room did not work. Shower water is not warm enough. Overall this was a great experience.

dirty room

Hotel limpio accesible buena ubicación

Very clean and the staff was very courteous and professional. Will definitely stay there again.

great

Excellent stay

We loved the hotel! Easy to walk in Brickell. Loved the area.

Excellent breakfast options, free drink included, clean, top notch service, a spectacular rooftop view bar and pool. Affordable and great value hotel!

Great

Nice, clean and quiet. Would recommend

Everything was great!

Only thing was bartender on pool rooftop did not have the best customer service and the drink that he served was terrible for $20

Everything was excellent. My first time staying at Novotel and liked it very much. I stayed for Three nights.Surely, will be going back. Only complain about the breakfast servers, some of them were goog but some of them were lazy. I had to asked some one to serve my wife and I. Some one send us that server, but he would not come and ask us if we needed any refil on our coffee and avoid taking dirty plates from table. Other than that everyting was fabulous. Breakfast was excellent as well.

Room was clean, pillows was perfect and the bed was comfortable. Staff was friendly and greeted me with warm welcome. Will most definitely stay here again.

Great hotel overall will definitely come back. Only thing is that showers could have more pressure, otherwise lovely location and environment.

Nice

Clean room, staff, etc.

Great hotel and have stayed here multiple times! It's in a great location and rooms are clean.

We really enjoyed our stay here at Novotel Miami Brickell

Always excellent

Horrible! No help at all! The staff is

Great spot

Nice room

Overall a nice property. But, as often happens, our room wasn’t ready at check-in. And we were there at the posted time for check-in. The agent just said “Come back in about 10 minutes.” No apology, no “let me get your number and I’ll call you.” So we went to the bar area and had food and drinks. Our server was Alejandro and he was very friendly and accommodating- the highlight of the hotel. The food was also very good - we had the lamb skewers and risotto - both very good. By the time I got back to the registration desk, it was of course, swamped with people. Unfortunately, I got the strangest woman to check me in. She was an extremely low talker and had absolutely no personality. She has no business being in hospitality. It was overall a mixed experience.

I left a personal item in my hotel room and the security staff was extremely helpful in ensuring it was returned to me. Thank you, Stephanie for your great service.

Great stay!

Great

spotless !! beautiful hotel

Booked for one night, the entrance path, doors, decor all look really dated and cheap when going to the hotel. The hotel is dated and lobby carpets really dirty and worn out. Staff were friendl

Great and easy room was perfect for the night I needed to stay there

.

yes very good. no complaints

Everything was perfect

El menejo y la ubicacion del parking area eata terrible 😑 el resto is ok 👍 el menu muy escaso y no me gusto.

It’s two blocks away from a nice area and the rooms aren’t great

a

yes very nice

The hotel room was nice. They look newer, they're pretty spacious as well. The rooftop bar is a lil vibe. Hotel is also walking distance to a couple stores, coffee shops, restaurants. A few of the hotel staff (front desk) were friendly and welcoming, others... not so much. Also, don't try to check-in before 3p because greed. There is a $100 early check-in fee; even if there are rooms ready. Overall stay, it was OK. They're snobby-acting. That can def make or break a trip. Probably wouldn't recommend.

Good place

Good

My stay at Novotel was excellent from start to finish. The hotel was incredibly clean, which made the whole experience feel comfortable and refreshing. The location is unbeatable, close to everything you need and convenient for getting around. The staff were friendly and welcoming, always ready to help with a smile. The rooms were a great size, very comfortable, and priced really well for the value you get. Overall, a wonderful stay and definitely a place I’d return to.

Everything was amazing. If they had laundry in hotel service it would be perfect.

It’s located in a convenient spot and the staff is really friendly. Also the rooms and rooftop bar is amazing.

Great staff and awesome amenities!

Not as excepted I didn’t liked much it’s just the name Novotel

Nice location, The Underline, Publix across street. Good breakfast Nice pool area and bartenders Recommrnded

Improve: room, bathroom doors, staff, cleaning staff, pricing

Nice room, lovely view, great bed.

Food na Beverage staff not the most efficient. Ran out of coffee beans. Parking garage has difficulty charging credit cards and doesn’t accept cash, so lost a lot of time waiting for the company to grant me exit every time I left the parking garage.

Cleaning wasn’t good! Toilets both days were dirty

The only thing I did not liked was that the room was a king bed and it was actually a queen I called the reception and they told me that those were the kings

Nice staff, room delightful and property clean and fresh

Great place to stay and great customer service. So close to good restaurants, too.

Everything was

It was a great place to stay.

No balcony kinda basic wasn’t giving me a upscale vibe . Construction around surrounding area is an eye sore

The staff, the amenities, good breakfast

Everything was great! The service from the reception staff was excellent! I will definitely be back.

Room was clean, staff was very friendly and helped whenever they could

Very clean, well-maintained, friendly staff. Minimalist, excellent location for cruise access, including tip less than $25 to the ship. Bar prices outrageous.

Nice

After a long flight and much needed rest, that wasn't appreciated.

Staff, decoration,

Nice room

A beautiful room in a very nice hotel. Great location too.

Clean room and very nice property. Nice views from the rooftop pool. Good food too!

Everything was wonderful. Will stay again

Everything was perfect!

Great experience. We arrived early but got the room close to the check in time as cleaning was in progress and it was a busy week due to Halloween. The hotel provided a kettle that we needed for our infant’s milk on request. Room was made available on a higher floor and view was great. Overall a great experiene.

I was put in the worst room no hot water, the mattress was a rock, the alarm clock went off at 4 am, called and had to fight with the front desk to get another room and they kept telling me they had none available and had to show them through the app they did

Everything was great!

Very nice hotel.

I paid for a friend’s two nights at a hotel room and two nights of perking in advance. They were supposed to charge me then and there for the two nights of parking but they didn’t. Instead, when my friend checked out they charged her for four nights of parking. On top of that, when I called the hotel to inquire about the charges a woman named Marina answered and she told me that my credit card had been charged for the parking and other charges. This was 100% incorrect. My friend’s card was charged, just like my friend told me, and so I got upset for nothing. It took another person calling me back to resolve the issue where they understood that my friend was charged for four nights of parking when she stayed two nights and she shouldn’t have been charged for ANY nights since I was supposed to have paid in advance. In the end after all of my frustration and really a ruined end of the trip I a received a refund for one night of parking. I will not be using this hotel ever again and I will let everyone I talk to know about this experience. Marina shouldn’t be allowed anywhere near the hotel phones.

Clean room,cozy

It was great, highly recommend it.

The stay was good. Only concern was the control of the AC j in n which we did not have. The room was a bit warm but we slept through it . Overall good stay. Room was clean.

Great place to stay

Nice hotel and wonderful staff I’ll definitely come back again

Staff was efficient

Nice place close to Brickell loop. Neat and clean, good service.

Great room, the staff is very friendly

The staff attempted to enter the room with the do not disturb sign on. There was no hot water two days in a row.

cleaning ladies were the best fastest service

Getting from the room to the garage.getting in out parking was bad ..

C

It was modern and comfortable

For the price!!! Love the pool!!

Bathroom needed to be cleaned

.

Hotel is in a great location, great amenities, rooftop pool and bar was the highlight with some stunning views and everything was really easy. They stored our bags before check in and after check out so very happy with our stay and would definitely recommend!

Front desk was very professional

Every thing was great

The room was clean but the hallway carpet needed cleaning. Lobby very nice.

Good hotel. Just the door card not working right sometimes.

Great hotel but need to sort out the Housekeeping. Never know if they are coming or not. Often had Room done at 430/5pm having left at 730am.

Upon checking in and going up to my room. The entire floor smelled like marihuana as you steppwd out of the elevator. This is supposed to be non smoking rooms but the floor is not I guess.

Friendly staff and beautiful amenities

Clean room and bar

Super clean

Clean hotel but was unfinished in some parts. The lock on the room didn’t work and there was no clothes rail for dresses in the closet.

I didn’t know we had free breakfast

Good 👍

Great

Overall nice clean central place ,prompt housekeeping services

Walking distance to all the fun!

Amazing stay and amazing staff.

Loved this place !

The staff was great from check in to check out. The room was clean and housekeeping was on point. Location and price to stay so affordable. The rooftop pool and bar was a great plus in making the decision to stay there. Will definitely stay here again

Great location

Very clean and friendly

Clean and aesthetic room with good coffee. Lovely inside Bar with restaurant. Convenient parking for a day fee.

I defenute

Perfect

Lots of construction around the area. The food at this hotel is terrible. The buffet breakfast and the dinner I ordered for dine in room service.

Nice property and staff. Really enjoyed the convenience to everything in Miami. Roof top pool was top tier.

Overall good hotel

Everything was magnificent

On Sept 20, I asked Yusef at the front desk for a bellhop to help with groceries. He ignored me for 10 minutes, then said no one was available. He later returned with the cart but left it in front of me, expecting me to push it myself to the 10th floor. Only after I asked his name did he reluctantly help. Later, after coming from the pool, I found housekeeping still in my room. The housekeeper finished the bathroom while I waited, wished me goodbye, and never mentioned anything wrong. About 45 minutes later, a man entered my room without knocking, claiming he had a “work order” for the light. When I called the desk, Yusef first said it was for the toilet and sink, then added “maybe housekeeping put in the work order.” The housekeeper never mentioned an issue. This inconsistency, paired with the unannounced entry, made me feel unsafe as a solo traveler. I requested a room change and was moved to a suite. Unfortunately, when I later asked for help with the TV, the same man was sent again despite my complaint. I refused entry and called back until someone else arrived. No guest should feel unsafe on vacation. My stay was unsettling, and I rate it 2/10. Staff training and stronger guest safety protocols are urgently needed.

ALL OF THE FOOD WE HAD WAS SERVED COLD!

Very disappointed with dog smell in my room

Professional upscale

The property exceeded my expectations. The lobby is beautifully designed and cozy, the room was super clean including the bathroom. The bed was super comfy. The sheets, down comforter and pillows were of great quality so made for a good night rest. The pool is on the 12th floor with a beautiful view. The bar tender was awesome. We even had a latte in the morning at the bar which was delicious. We will definitely come back.

This stay was great. The room and hotel was very clean and beautiful. Great cocktails and food menu. Has the smash burger and it was very flavorful!

Our tv went out a few hours after check-in. I couldn't reach the front desk by phone after MULTIPLE attempts. I funally got through to someone on my cell and was routed multiple times, but finally got the front desk. They said they were sending someone, but as of check out, the tv still wasn't working.

Will definitely visit location soon

The location is not that good

I requested reception staff to put our bags into storage and yourof said No to us due to limited space - I have asked just one bag and absolutely disappointed to say NO. In future we never make an reservation here

Great visit!

The property was great but, we change 3 times in 2 days the room

The room was clean and comfortable, and the staff was very kind and helpful.

Was at the Novotel for 12 days for a work trip amazing staff and amazing atmosphere

Nice and clean hotel

I had no idea that the buffet breakfast was not free. It wasn’t good and there were flies flying around the opened food. My husband didn’t eat which I was given credit but not for my daughter who also didn’t eat the food, she actually only bit off a sausage. I ended up paying $63 which I didn’t appreciate. If the person in the front had informed that the food was not free I would have never went in there. Lesson learnt.

Nice staff, room was comfy, about 15 min walk from Brickell center area.

Perfect Location amazing staff

Place was well kept. When ee first entered the room, there was a slight odor but we spayed lysol and it never returned. The bed was comfortable and the staff was pleasant. Would stay again if I was in the area.

Very l

Clean and modern room, staff very friendly. Either for business or with family it’s great. Kid friendly. Will stay here again.

Very nice stay. Clean, well cared for property.

Construction going on on the premises. No proper air flow. No window in the bathroom, windows do not open in the bedroom area. Smell of mildew and urine throughout my room. I was disappointed with my stay at this hotel. Staff and check in were well.

Not much

Everything fine

Beds were very comfortable!

Clean room. Shops nearby

Loved it

Loved everything as it's updated and clean. It's very beautiful and love the nice music you hear when you arrive in the front outside. It's quiet and not ghetto 😆 love love it!

The hotel is conveniently located, but garage parking is limited. Rooms do not include microwaves, and there is a $15 nightly charge to have one brought to your room. Additionally, the air conditioning in the room did not seem to be working well.

Good

Excellent location

Showed up an hour after check-in was available to find that my room was not ready. I had to sit around in the lobby until it was. Other than that the property and the room were great.

Everything about this hotel was 5 stars. This will be my go to place every time I visit Miami

G

I was nervous about the property after reading a sketchy review. The hotel was beautiful! Nice and clean from the lobby, room, & restaurant. The rooftop pool area was breathtaking! The staff was polite and very helpful. I would rate this a 10 out of 10.. the area has a lot of construction but that was the only thing not 5 star

Great location! Able to walk to dinner, entertainment and waterfront cocktails. Would stay here again.

She was rude to us. Other than that this hotel is clean and beautiful

x

Very nice place

Nice hotel

The options for dinner or pore

Very nice hotel! Stayed for a couple nights and boy was it worth it !

at the check in, more smiles would be appreciated

Great stay, super spacious and comfortable rooms, bed was very comfortable. Hotel hallways did smell musky and lobby was a bit dirty and im not one to let these things bother me. Otherwise, for the price ans location ots a great deal.

Danny at the front desk is amazing! Super attentive, very kind and went above and beyond throughout our stay! He’s a true gem at this property!

My kids and I enjoyed the hotel.

One of my favorite hotels

I had such a great stay here! The price was very reasonable for everything that was offered. The pool area had amazing views and made for a super relaxing spot to unwind. The lobby was adorable with such a cute and welcoming ambiance. Everything was clean, and the location was convenient to get around easily. Overall, I would definitely recommend this hotel and would happily stay again!

everything was great

everything was great

Staff was very friendly, had a great experience.

It was good

The hotel was nice for a one night stay before our cruise and its very close to the port will stay here again in the future.

Nice hotel

👍

Friendly staff

The front desk staff need a better training how to talk to the guests, not depending on what the guest skin color

Loved it. Will be returning

Carpets smells like dog piss . I changed the room and the same smell ! Bathroom floor had someone’s hair on the floor.

Overall a really nice stay. We only spent one night but we were really happy with the space, cleanliness and the pool. Loved the walking trail right outside the hotel and the playground right there.

Loved the gym, pool and quality breakfast options. Great location to walk to restaurants. Would stay there again!

Excellent hotel

Everything was eye appealing in the staff were great! Would definitely recommend and be back!

Great hotel and friendly staff

Checking in/out is easy. All employees are very kind & courteous. Rooms are clean. The mattresses have a protective cover to help prevent bed bugs from burrowing. (Checking for bed bugs is the first thing we do before settling into a room) Rooms have a full size mirror & a closet w/ motion sensor lights.There are multiple large elevators. (Protip: tap your key on the sensor while pressing your floor number) There is live music on Friday nights. It's a fun & nice way to wind down before bed, especially for families since the kiddos can interact, too. The a la carte breakfast is very good. The hosts & servers are excellent. Personally, I prefer to not have house keeping during trips, so I ran down one evening for fresh towels. The front desk was busy, yet they maintained composure & professionalism w/ each guest. Everyone was quickly tended to w/o being rushed. During my turn, I was told someone will be coming up to deliver the towels, but it may be an hour or so because of the influx of guests (no big deal). Not even 10 mins after returning to my room, I get a knock on the door. Someone delivered a bag full of fresh towels that quickly! This shows how well the team works together to satisfy their guests. Also, ask about the rewards program & parking discount. WGs & Publix are basically across the street if you need anything. The Metrorail to other districts is a short walk away, fairly priced. Next time I visit this part of Miami, I will certainly rebook at Novotel!