La Quinta Inn & Suites by Wyndham Miami Airport West

Everything was ok

Crean room

The air conditioning didn't work that well the room stump very bad and was dirty the floor was filthy!!!!!!

the worst breakfast menu I ever had on a hotel. They don't clean the room when guess leave during the day. the check out process or just buying water take for ever. The pool was so dirty and could not be used. the bathtub was was old with a broken shower. the room was spacious and it was in a good location.

Pleasant

Sebastian is an absolute treasure, incredibly helpful and courteous.

The front desk staff. That no one did anything about the uncleaness of the room or the black ants in the bed and in the room.

Exceptional

Poor customer service at the front desk

Restaurants are nearby, but check when they are open and what the parking lots look like!

Superb

Very good

The common areas (hallways) were extremely hot and felt poorly ventilated. The complimentary breakfast was disappointing. There was very little variety and the quality was poor. The orange juice machine was basically dispensing water with a slight orange flavor, which made it seem like it was either not working properly or was overly diluted. These are basic details that should be improved to provide a better guest experience. This version sounds professional, specific, and believable.

2 things very disappointing. 1st room 214 NASTY STICKY FULL OF FIRE ANTS , nightstand and beds backboards.,bathroom hairs yuck on bathroom and counters , those soaps dispensers filthy with hair and face soap open . Ac not cold and water was no pressure, windows so dirty you can’t look outside, not all lights were working. A room that should be clean before any guests. Was so disgusting I only took a video of the ants. I when to the front counter and ask for another room. I waited more than 5 minutes for the guy since he apparently was the only employee, lobby was full of peoples complaining about different things. Even people got stuck in the unsafe elevator multiple times, because don’t work and had nothing saying Don’t Work/Out of order to let guests know as a courtesy. ———Poor front desk guy he tried to accommodate everyone—- This is without counting the smell on hallways and stairs That carpet stinks and looks unacceptable. Knowing all this mistake and disgustingness of the place are happening because a MANAGER it’s not inspecting rooms and hotel facilities to fix the problems TO avoid incidents that are unnecessary. Administration should take action and do their job to be in hospitality industry. Second room 219 smell kind of clean looks 30% decent but there was pee all around the toilet and looks very dry for days or weeks and no one has clean it, the shower curtain is broken. The ceiling Is very scary falling apart like if it’s water coming from ceiling, very unsafe probably until someone have an accident and involves a lawyer. I have the pics from nasty toilet, ceiling. I deserve a compensation or refund . Was not funny this was disrespectful experience with the amount you guys charge per night it’s to keep the place running properly. Not even the gym was working. 2 things very disappointing. 1st room 214 NASTY STICKY FULL OF FIRE ANTS , nightstand and beds backboards.,bathroom hairs yuck on bathroom and counters , those soaps dispensers filthy with hair and face soap open . Ac not cold and water was no pressure, windows so dirty you can’t look outside, not all lights were working. A room that should be clean before any guests. Was so disgusting I only took a video of the ants. I when to the front counter and ask for another room. I waited more than 5 minutes for the guy since he apparently was the only employee, lobby was full of peoples complaining about different things. Even people got stuck in the unsafe elevator multiple times, because don’t work and had nothing saying Don’t Work/Out of order to let guests know as a courtesy. ———Poor front desk guy he tried to accommodate everyone—- This is without counting the smell on hallways and stairs That carpet stinks and looks unacceptable. Knowing all this mistake and disgustingness of the place are happening because a MANAGER it’s not inspecting rooms and hotel facilities to fix the problems TO avoid incidents that are unnecessary. Administration should take action and do their job to be in hospitality industry. Second room 219 smell kind of clean looks 30% decent but there was pee all around the toilet and looks very dry for days or weeks and no one has clean it, the shower curtain is broken. The ceiling Is very scary falling apart like if it’s water coming from ceiling, very unsafe probably until someone have an accident and involves a lawyer. I have the pics from nasty toilet, ceiling. I deserve a compensation or refund . Was not funny this was disrespectful experience with the amount you guys charge per night it’s to keep the place running properly. Not even the gym was working.

Nice spot & clean Air conditioning! It was very hot in the rooms

Bathroom had a leak, also they did not fill the body shampoo, they also did not clean well the room floor

Rooms were not ready once we got there and I arrived an hour and half after check out time. Had to wait over half an hour in the lobby along with other guests for rooms to empty up. Floors and elevator were dirty and room would get hot.

Everything is excellent! Shopping and restaurants are very closer to the hotel

For a non smoking room it smelled like someone had smoked in it.

Great hotel! I stayed here for almost two weeks! It was great, rooms are big, and very clean, all amenities, including a nice, equipped gym.

Easy stay and park while on a cruise. Will use it again next trip

Very Poor, and 1 hour before almost empty… No enough…

Breakfast is very basic and could use some improvements.

I recommend for the price !! It was great.

Very nice and clean

Superb

The staff and the shower were the only saving grace for this stay. The beds were wore out, Direct TV was just as terrible a service as it always has been, the toilet was a child’s size toilet and most uncomfortable and the elevator was broken for 2 of 3 days while there. And as far as amenities, the continental breakfast had a poor choice of foods. The multiple selections were fine, however the taste factor was lacking. Not returning.

The room not cleaned, painted and carpet was low grade than other La Quinta we stayed at. Bathroom floor needs mopping shower nasty. Broken recliner. Not enough parking space.

It was okay.

I love this hotel 💖🌸💕✨🥰safe, clean, nice staff 🙏🥰✨💕

Exceptional

Muy atentos a tus necesidades

Just ok !!!

Everything was perfect..Ty

Everything was amazing. Ty

Passable

Exceptional

Ok

Good

Very good

First room AC was broken, when reported to staff they said they would notify maintenance and sold out so no rooms to move into. At 8am next day, front desk said maintenance comes in at 9am. At 10am confirmed they had it on their list to work. At 2;30pm, front desk stated painting was maintenance priority. 3pm, maintenance came and said need to move rooms. Front desk said no rooms available, and no manager available until maybe the next day. Finally agreed to move us to new room. That room had black mold. Moved to another room after pushing issue, which had new paint smell. Sounds like they’re just painting over mold issue to cover it up. When asked if there was anything they could do to help compensate, they said no manager so they could not. To check back after we checked out and would be gone.

Great breakfast

Location to the cruise terminal. No A/C. The fan that was giving was jumping all night and dusty. We are still waiting to hear back from the manager.

Breakfast was ok. Staff was really nice & helpful. Location of hotel was convenient. Pool was nice size & clean. Cleanliness of room & hallway of hotel could've been alot better. Bed wasn't comfortable. Couches & chairs had few stains on them, which is disgusting.

Breakfast was ok. Staff was really nice & helpful. Location of hotel was convenient. Pool was nice size & clean. Cleanliness of room & hallway of hotel could've been alot better. Bed wasn't comfortable. Couches & chairs had few stains on them, which is disgusting.

No room services

Location to the cruise terminal. No A/C. The fan that was giving was jumping all night and dusty. We are still waiting to hear back from the manager.

No room services

Great breakfast

Superb

Everything was good except the AC cover was broken but the stay was excellent and amenities were great as far as the breakfast. Will stay again in the near future

Near the Doral Central Park Airplanes flying over at night can be very disturbing. Breakfast; if you could at least add some hot oatmeal and bananas for fruit.

Near the Doral Central Park Airplanes flying over at night can be very disturbing. Breakfast; if you could at least add some hot oatmeal and bananas for fruit.

Convenient

La habitación que me dieron en las noche se sentía mucho ruido de la calle y es muy incómodo para conciliar el sueño toda la madrugada con ruido y la vista que tenía el balcón no era a la ciudad si no para unas matas que estaban hay por todo lo demás está bueno y lo recomiendo

The room was clean, but our ac and fridge didn't work. The maintenance man came and changed them out. Their need to up date their ac system the halls don't have any and the rooms have old ac's. Breakfast was so so. It's in a great area, clean, nice staff.

Room was very clean, staff was very nice. We did not have time for breakfast because we needed to get going by 9am, so I cant review breakfast. Overall, the price was really good and the stay was excellent.

The bathroom was dirty upon checking in, the door handle for the closet fell off, the shower curtains were torn, the ac barely cool and the door stop was exposing the little tacks. Overall the hotel location was great, the hotel really needs to be updated and the staff needs to be trained on how to clean. We stayed for 3 nights and our room was never cleaned.

Thanks

Very good

Superb

All good

Generally speaking, it is our second tome and wr are planning to come more. What is needs to be taken care of is the quality of the pillows and of course the very old and slow elevators

Shower was lukewarm and toilet was kindve low to the ground. Stay was decent, it's located in a nice area in Doral, close to Miami International and Dolphin malls.

Don’t stay here. They have roaches.

Beautiful place, excellent staff People smoking weed in hall ways and rooms, broken AC and dogs barking all night

Sin embargo, podrían poner agua para tomar de cortesía y asegurarse de enviar al personal de limpieza , ya que no lo hicieron, deben supervisar la limpieza, el lavabo por la parte interna llena de sucio; y no pusieron papel higiénico .- Las almohadas están vencidas , deben cambiarlas .-

Poor

Passable

Elevator is slow as hell. For 10 percent more rather stay somewhere else, you will be happier.

The room smells like old house

My only complaint is the beds are very hard!

The pool was amazing..... very beautiful....staff was very friendly and helpful towards food venues. Very clean facility and very comfortable. Pool was a little chilly, but beautiful.

Exceptional

Very good

The location & proximity to necessities The smell of hotel hallway, decor & upkeep of the property.

Greta services

The menu was poor. Air conditioning was ok

The room I was first given, it appeared that the carpet was recent shampooed and not dry thus left a terrible smell that immediately affected my sinus. I requested another room and was transferred to a non carpet room. Also, there is need to clearly state that this location, the la Quita West location, does NOT offer shuttle services. Because of this I had to take Uber to and from the airport as their other shuttles were not willing to drop off other guests to that location. This was really unsatisfactory and annoying to say the least.

Exceptional

Great location, with good security, restaurants, and pleasant leisure spots nearby. The cleanliness and maintenance of the bathroom could be slightly improved.

Me encanto todo estubo muy bien.

It's okay just regular, but the location is perfect.

The air conditioning was leaking water on the carpet. There was an awful smell in the room. We were there just overnight. I informed the front desk at check out.

The sheets and towels were very clean and white. The air conditioner was bad. The bathroom floor was not clean

Ac was only cool at night. They only came to clean after we left.

Nice Hotel

Good

good

The room was big and comfortable, had all the amenities necessary for your stay. The air conditioner was old and not functioning properly.

The location was really good They need to do a better breakfast and some of the appliances weren't working. The room was generally nice but some parts of it weren't clean properly

It was nice clean and close to everything Nothing

Exceptional

Over all I want a refund. We didn't sleep because the room was hot. We couldn't even watch tv when we got back.

Friendly staff, clean room.

Yes

They need to do a better breakfast and some of the appliances weren't working. The room was generally nice but some parts of it weren't clean properly

Friendly staff, good breakfast, great location.

Excellent

The room wasn't clean but everyone was very nice

The room wasn't clean but everyone was very nice

Having to ask for room cleaning without being advised on check in

Noisy AC... toilet was partially clogged- everything would go down and come back up. ..

Ac didn’t work in the hallways and the elevator was very slow other than that great

Exceptional

We stayed here two nights. It was a spacious suite, clean, and a reasonable price. It was about a 30 minute drive to the South Beach area when traffic wasn't bad I didn't mind. Breakfast was included and was, okay. I would happily stay here again in the future.

Location Stayed here during a family medical emergency and made an honest booking mistake, which I reported immediately. We checked out early and did not use the remaining nights, yet the hotel refused any adjustment or credit. Management was unresponsive and extremely dismissive. The lack of empathy and flexibility was disappointing and not what I expected from a hospitality brand.

Very good

Superb

This questionnaire is too long

Clean rooms. The hallway air conditioning was off so it was really hot in the hallway.

Good location close to airport with free parking and easy access to most highways Dated. No really like the pictures. Definitely needs some work. AC was so noisy like we had a tractor with us in the room.

Good location close to airport with free parking and easy access to most highways Dated. No really like the pictures. Definitely needs some work. AC was so noisy like we had a tractor with us in the room.

Very good

Good

The air was a bit to strong

Clean, nice and rooms very comfortable.

Breakfast could have had a bit more optional Maybe you could have like some bake ,different egg options and warm milk.

Tv volume didn't work and phone didn't work

Check in was easy. Staff was friendly We were there to attend the Cadillac Championship PGA tournament. It would've been nice if the breakfast bar would've opened earlier during such events.

My first and last

Our a/c wasn’t working properly. The bathroom could use better cleaning. Breakfast was very good, staffing excellent!

Muy bie

Usually a good variety of foods, clean rooms and functional airconditioning

good overall

Location as accommodations Nothing

breakfast was not very good

Clean room, good size

Un poco más seguido el aseo

The price was good and clean No one at the front desk after 5

Nothing. Hotel was dirty everywhere: hallways, elevator, room. There was hair on the bathroom floor and crumbs on the carpet of the bedroom. Shower Gel dispenser was empty and my husband had to go to the front desk to have it refilled. The bed was sinking and all the pillows were hard as rocks. Air conditioning was loud and did not cool down enough. Breakfast was terrible and checking process was slow, even after doing check in online in advance. Staff was annoyed and disengaged. Terrible.

Included breakfast. Shuttle access to ports was convenient. The shower knob was really hard to turn, so that made taking a shower difficult. Also, when we got in the room-the bottled hand soap in the bathroom was empty and it was separate in the display making it look like it hadn't been filled. It was weird..there was a package of bar soap in the bathroom, but it didn't initially look like there was soap in the bathroom because of the setup of the bottles.

The AC didn't work very well

It was nice conveniently located Hot tub needs some work

Phones didn’t work, windows blocked off, no curtains, bath tub wouldn’t drain while I showered and the tub water would have to be on while the shower head was on too. Halls were SUPER dark. Air in shared space hasn’t been on in forever it smelled TERRIBLE, BUT the staff was super friendly. It should be noted this hotel HAS to be under renovation

Too much Styrofoam and plastic utensils for breakfast.

Front desk staff were wonderful

I Hotel is a hotel unless it is a dump. This was a fine hotel, worth $119, in Miami area $240!

The room was big and very dirty. Staff were friendly. The blackout curtains let too much light in. The lights were from la Quinta shining them on their own building. Thumbs down, bad experience. 👎

Service

The breakfast was aweful. I booked the room for 3 adults and they gave us a room with a king bed a coach.

Breakfast was shriveled sausage links and gross tasting hard boiled eggs. You could wait 8 minutes for a waffle or eat a hard bagel, but Dunkin is across the street.

One slow elevator!

I never stayed her and was booked.STILL havent receive a refund I will NOT be booking anything with Expedia again! Expedia and this hotel is giving me a runaround for my money back! Shame on them

A simple and comfortable stay with good value for money. This is our second time here, and it continues to meet our expectations. A solid option if you’re looking for something practical and convenient. Nothing

Buena ubicación para lo que necesitaba en este viaje.

Need to update AC system

Aparte no hay privacidad en el baño ya que la puerta no tiene seguro y más cuando nos hospedamos 4 que no somos familia. Pedí servicio de limpieza y no lo hicieron y cada vez que quieres toallas debes bajar a buscarlas . Debo decir que un chico anoche me subió las toallas y fue muy atento pero creo no les dan herramientas para mejorar la experiencia del cliente. Es mi segunda vez aquí y no regreso ni lo recomiendo .

The room was nice and comfortable

The property was very beautiful love the area very very friendly very clean There’s nothing to say that I like about the property. The only thing is that there’s restaurants close by. They should be more convenient stores close by for walking people that don’t drive.

The room was spacious I asked for garbage to be throw out from the bathroom on the second day since front desk said room service is upon request only and this was not done. On the third day I asked for the room to be clean with fresh towels. For all three nights no room service, they didnt change towels nor clean the room. The second room my sister had as both rooms were booked in my name. Her AC wasn't working nor TV she informed front desk and nothing was done. I even emailed the manager and no response. S. Sheppard Belize

Yes everything was Nice!!

Staff were nice

Staff was unhelpful and bored Breakfast was ok and clean

Easy check-In late night. Room was clean and smelled clean. No carpet on the floor, it was like a laminate wood finish which I prefer for cleanliness. Close to a strip of restaurants, like a small food hall that was convenient to walk to with the kids. They have a shuttle for the cruise ports, but we chose to Uber there. Breakfast was standard and sufficient for our needs.

Restroom towel hooks and hangers coming out if the wall/not secure. No toilet paper holder and cleanliness was okay. Bed was comfortable. Hot tub was not working and laundry dryer was not drying clothes thoroughly (only had 1 washer and 1 dryer). Staff was very friendly.

Free breakfast clean rooms Hallways were hot

The rooms were clean and the staff was extremely nice.

Just average. Small hole in floor. Decent at best.

Breakfast was a bit average

Excelente opción para hospedarse cerca del hotel una o dos noches. Muy cómodo, excelente a habitaciones, desayuno sencillo pero suficiente, buenas opciones. Me gustó mucho, no es un hotel para vacacionar es para estar de paso. Pero está muy bueno.

Property was clean staff was accommodating

Good.

Did not have breakfast.

The service was horrible in 4 days they didn't come to clean our room, and there was no toilet paper, shampoo or towers.

Convenient location.

Wasn’t worth what I paid for the night, but if I got a better price I’d stay there again.

Our room wasn't cleaned when we asked the front desk before we left. And when we came back haven't been touched & went down to ask for clean towels & that took hours. ?

Yes

Was too exhausted to complain.

Transportation airport until the hotel and hotel airport.

The location The beds poorly made toilet not properly flushing tub leaking floor dirty over all the cleanliness was unacceptable

Its location and accessibility was perfect.

Habitación en buen estado, desayuno aceptable y con opciones y el personal muy amable y atento.

Friendly, helpful staff. Clean room with microwave, fridge and cold A/C

The room was incredible disappointing. There was pealing paint on the ceiling, the sealant on the wooden floors was missing in some places, pubes in the shower and paint on the floor. Breakfast was very basic and disappointing.

Rude people in the front desk

Room was clean. The amenities body wash / hand soap was not refilled even when when service was requested best to bring your own. Staff was fairly nice. Breakfast is the basic continental. Air was not cool .it could use some improvement. Didn’t return to property until late so didn’t bother night auditor. Avoid shipping packages as there is a fee per package plus tax. Overall property is nicely renovated.

Room was super clean Staff is super Air conditioning works perfect. Location is perfect

Parking became an issue, not enough spaces. It’s $5 to park, not a problem, paid it, parked fine for check in, left for dinner, no spots when we returned.

Staff was very friendly but the room was dirty. As we were packing up, we checked under the bed and saw leftover food items including packaged food from previous guests. The bathroom door does not lock and the TV remote was broken so we had to manually adjust volume. Breakfast was also disappointing. The orange juice was watered down and options were very limited. It seemed like they were low on stock on all items.

It was always the same, it did not have different plates. I thought it would be better.

Property located close to airport and food choices near by. Front staff experience was not great.

Bugs Everywhere

The breakfast was very good. Professional and friendly staff. The room was clean and comfortable temperature. Bathroom clean as well.

Room was dirty n breaking a part the bathroom door was hard to open, It had bugs in it, they don’t clean the rooms daily, the towels had stains on them. on my last day there just before checkout they kept activating what can be described as buzzer sound. It was only after I left the room that I realized it was actually the fire alarm sound. The flashing light were going off. I would never stay there even if I get paid to do so. Stay at ur own risk.!

n/a

There is no airport shuttle. I messaged them to ask before my stay and no one responded to me. The tub in my room had water in it that didn’t seem to go down, so I never took a shower. The bathroom had hair on the floor and toilet seat the first night I got there. The staff at the front desk sped through everything I had to go back and re ask questions. They charge a deposit which is the same as the full price of the stay, they only made me aware of this when I got there. The elevator is the slowest I’ve ever experienced. All in all it’s close enough to the airport and other places. Generally clean room otherwise. No weird smells.

The property was quite n peaceful

Will not use the airport shuttle again.

eXCELENT

Cerca del aeropuerto y tiene una plaza al frente donde hay mucho negocio comida y bebida me encanto lo recomiendo

Great

nice andclean.. close to restaurants

nice andclean.. close to restaurants

Good stay, love the area. Everything was near by so it was not hard to get around.

Good stay, love the area. Everything was near by so it was not hard to get around.

I had already paid for the room through Expedia , when I gave my credit card for a security deposit they charged me again for the nights stay , had to have the charge reversed in the morning, I’m glad I looked at my credit card online and noticed

I had already paid for the room through Expedia , when I gave my credit card for a security deposit they charged me again for the nights stay , had to have the charge reversed in the morning, I’m glad I looked at my credit card online and noticed

Great location and very good gym

Great location and very good gym

Play some terrible

Play some terrible

Great location, close to many shopping options and close to the airport.

Great location, close to many shopping options and close to the airport.

Old and haven’t been updated. Needs a renewal asap

Old and haven’t been updated. Needs a renewal asap

The air conditioner doesn’t cool properly and it’s noisy. In the shower, the water keeps dripping, the faucets are faulty, and there is a leak. For the price I paid, I wouldn’t return to this hotel. There are other hotels in the area that are cheaper and much better maintained.

The air conditioner doesn’t cool properly and it’s noisy. In the shower, the water keeps dripping, the faucets are faulty, and there is a leak. For the price I paid, I wouldn’t return to this hotel. There are other hotels in the area that are cheaper and much better maintained.

My bathroom would flood. I stayed there for four nights and no one ever came to clean my room.

My bathroom would flood. I stayed there for four nights and no one ever came to clean my room.

The property suited our need for staying with our two dogs, even though we were given a 4th floor room and its condition was far from it prime. The staff needs to learn how to be friendly with its customers. The included breakfast was fine, but the American coffee brand they use is awful. The pool is freezing and the jacuzzi was greenish...but hot. The planes coming into MIA do fly over the hotel. The hotel is close to several restaurants and you don't need to drive. The parking and internet are fine. We rented a King Deluxe room, but for some reason it did come with a chest of drawers. The cable kind of sucked and I couldn't turn the TV to face the bed. The hotel is cheaper than other local options and aspects of the hotel explain why that is . If you are only staying for a night before catching a cruise the next day, this hotel works and I believe they provide a free shuttle to the Port of Miami.

The property suited our need for staying with our two dogs, even though we were given a 4th floor room and its condition was far from it prime. The staff needs to learn how to be friendly with its customers. The included breakfast was fine, but the American coffee brand they use is awful. The pool is freezing and the jacuzzi was greenish...but hot. The planes coming into MIA do fly over the hotel. The hotel is close to several restaurants and you don't need to drive. The parking and internet are fine. We rented a King Deluxe room, but for some reason it did come with a chest of drawers. The cable kind of sucked and I couldn't turn the TV to face the bed. The hotel is cheaper than other local options and aspects of the hotel explain why that is . If you are only staying for a night before catching a cruise the next day, this hotel works and I believe they provide a free shuttle to the Port of Miami.

Room was fine. However parking is a nightmare!! Absolutely, no parking in the parking lot. The front desk person told me to "just park anywhere". Front desk person was not friendly. The check out person was very rude. When I asked her if I was already checked out, she said very loudly, "I already checked you out!!!"

Room was fine. However parking is a nightmare!! Absolutely, no parking in the parking lot. The front desk person told me to "just park anywhere". Front desk person was not friendly. The check out person was very rude. When I asked her if I was already checked out, she said very loudly, "I already checked you out!!!"

Property was updated and room was clean. Breakfast was available, and basic. Coffee and tea available 24/7. Staff was helpful and pleasant. One elevator didnt work for a day but was repaired. Will stay again.

Property was updated and room was clean. Breakfast was available, and basic. Coffee and tea available 24/7. Staff was helpful and pleasant. One elevator didnt work for a day but was repaired. Will stay again.

The staff was good!

The staff was good!

Great location. Friendly staff

Great location. Friendly staff

La habitación no le servía el aire y luego me cambiaron para otra y tampoco le servía

La habitación no le servía el aire y luego me cambiaron para otra y tampoco le servía

The hit food selection was a bit lacking and they need more housekeeping staff to ensure rooms are ready by check in time.

The hit food selection was a bit lacking and they need more housekeeping staff to ensure rooms are ready by check in time.

First room had a broken air conditioner but the staff made space for a new room even in a high demand week. Excellent service and good prioritization customers with a reservation.

First room had a broken air conditioner but the staff made space for a new room even in a high demand week. Excellent service and good prioritization customers with a reservation.

Wonderful service!! 🙏

Wonderful service!! 🙏

All was perfect

All was perfect

Exactamente

Exactamente

Excellent

Excellent

The room was very clean and a decent size. The breakfast was decent also.

The room was very clean and a decent size. The breakfast was decent also.

Room clean

Room clean

I do want to recognize Shirley, who was kind, professional, and genuinely tried to help. She was the only staff member who showed care for guests during my stay. At check-in, no one informed me that housekeeping had to be requested. The next day my room was not cleaned, and by Tuesday it still had not been serviced. When I called, I was told I had to request cleaning, which was never explained upon arrival. I was then told it would be cleaned by Wednesday, but it still was not done. I repeatedly had to ask for basic necessities like towels and toilet paper. I was told at 3:30 PM they would be brought to my room, and by 8:00 PM I was still waiting and later told to go downstairs to get them myself. My room key also kept getting deactivated, forcing multiple trips to the front desk just to access my room. After using the pool, I dried off with pool towels and returned to my room, which naturally caused a little water on the floor. A housekeeper was rude and complained about the floor being slightly wet instead of being understanding. The hallways and floors were also not maintained, with visible garbage near the elevators for long periods. I even took photos. Today is Friday, my checkout day, and I am honestly relieved to be leaving.

I do want to recognize Shirley, who was kind, professional, and genuinely tried to help. She was the only staff member who showed care for guests during my stay. At check-in, no one informed me that housekeeping had to be requested. The next day my room was not cleaned, and by Tuesday it still had not been serviced. When I called, I was told I had to request cleaning, which was never explained upon arrival. I was then told it would be cleaned by Wednesday, but it still was not done. I repeatedly had to ask for basic necessities like towels and toilet paper. I was told at 3:30 PM they would be brought to my room, and by 8:00 PM I was still waiting and later told to go downstairs to get them myself. My room key also kept getting deactivated, forcing multiple trips to the front desk just to access my room. After using the pool, I dried off with pool towels and returned to my room, which naturally caused a little water on the floor. A housekeeper was rude and complained about the floor being slightly wet instead of being understanding. The hallways and floors were also not maintained, with visible garbage near the elevators for long periods. I even took photos. Today is Friday, my checkout day, and I am honestly relieved to be leaving.

Nice stay. Decent rooms

Nice stay. Decent rooms

There was roaches a lot of them in this hotel

There was roaches a lot of them in this hotel

Very very unclean and old

Very very unclean and old

The room was good.

The room was good.

TV didn't work, neither the Blowdryer Last one was immediately replaced. Breakfast is not great. Rooms are in good condition. Overall good exerirnce for the price!

TV didn't work, neither the Blowdryer Last one was immediately replaced. Breakfast is not great. Rooms are in good condition. Overall good exerirnce for the price!

Cockroaches in my room

Cockroaches in my room

Stay was fine, friendly staff, the hot tub was very green needs to be clean better, tiny pool towels but otherwise good stay

Clean Room but they put us in a room where the toilet didn’t work at first and then only activated our cards for one night so there were a few issues

Clean

THERE IS NOT AIRPORT SHUTTLE. Some of the reviews must have been talking about a different hotel. There is a free shuttle, but only for the port. The room was okay, but the elevator was very slow and loud (our room was right next to it). The hallways were also loud. Not the most restful stay.

There was 24 hour coffee but whenever I wanted, no regular coffee or no cups, still didn't effect my opinion, great stay. Pleasantly surprised!

Excellent thank to Shirley checked us in smoothly she was so kind and helpful thanks Mrs Shirley

Fast Check-in, Clean room, and good service staff

Room was clean, staff was nice, and bed was comfortable.

I selected La Quinta based on its reviews and amenities/room style I needed for my upcoming surgery. Everything was going well until the hotel decided to charge me $250.00 dollars because accidentally due to my surgery, stains were left on a pillow. When my husband told me I couldn’t believe it! I underwent a procedure and accidentally this happens and they just decided to charge $250 for a pillow!!!! I will never be returning, people there and the hotels inhumane act. I even said, I’ll get you a new pillow or tell me how much the one I damaged costs you? But they simple said no!!!!

Wonderful bed

I was able to do early check-in, which they were pretty quick to get me my room. It was very clean was in a very good location and love how they had a mini store.

The booking said free shuttle service to local malls etc. Within a close distance. However when i contacted the hotel that was not the case. Also the AC in the room was non functional.

Cleanliness of Hotel generally and room in particular. Good breakfast too.

Excelente, lo malo es el estacionamiento que es muy pequeño y tuve que parar el carro en una esquina

Floors dirty and no transportation from airport. Onlt to ship

Clean, comfortable beds, good breakfast

Rooms weren't the cleanest to start and housekeeping never came once in the three days we were there. We paid for parking but had to a veterans only spot and halfway on a sidewalk with the other half angled onto the parking lot.

Decent room but not very clean, the floor had white stuff all over it when we checked in, bathroom was kind of gross. Room itself was spacious.

Eooms where clean

Our check in receptionist, Julien, was friendly and helpful. Also appreciated the shuttle option to the Miami cruise terminal, however, it would be beneficial for them to disclose that they also pick up anotber hotel which added on a significant amount of time to get to the very busy port.

Shirley at the desk was great! We were exhausted from a long day of traveling and she checked us in early and helped answer all of our questions! Very nice and very professional!

It was an old room with a loud AC. The breakfast was basic. The neighbor played his radio loudly until midnight and we had to call front desk. The staff was great and addressed all of our issues the best they could. The location was quiet.

No realizaron limpieza poca atención desorden no había estacionamiento disponible aunque realizaron un Cobro Adicional

The buffet breakfast was tasty. The room was nice.

Clean, convient, friendly!

Room was dirty and bathrooms were dirtier. Lamp was not working

TV does not work. Other rooms that I have stayed in at this hotel have no volume control on the TV - so if you want to watch TV it will be at full volume.

No,there's no enough variety of food, there's only bagels oatmeal bags, boil eggs, coffee, they don't have cooked breakfast, like scrambled eggs, omelet, none of that, I stay three nights, and I only eat once, because they don't have enough variety, I was very disappointed, with this hotel, I don't recommend to anyone, the hotel manager is not in the property also,because I wanted to talk to it.

a quiet part of Miami.

Area is safe. Staff is kind and professional. Room is clean.

Clean room. Light bulb out at work desk in room. Very odd that bathroom does not have a toilet paper holder. First time in many hotels that I have seen that. Staff very friendly.

Bathroom was not clean, shampoo, body wash dispensers were broken. No soap in the body wash dispenser. Break fast service was too chaotic. Not enough food and long lines.

Good hotel, very close to airport. Nice room and good staff.

The hotel sold a shuttle to the airport. The shuttle was over sold. The driver made sound like it would be impossibe to get a taxi back from the ship at the end of cruise. It was a sham. Meanshile it took forever to get to the ship. Stopping to chance tires ..... etc. The hotel should not sell poor services.

Great service and very clean

Food sucks Rooms sucks

TV volume won’t go down Half the charging plugs don’t work Closet won’t fit a suitcase Closet door handle not screwed in Toilet won’t refill without lifting the lid and pushing the float down Floor was dirty Bed 👎 Zero countertop space in bathroom Ants

It was ok for what it was. The breakfast was costly with not that much food on the buffet.

It has improved regarding room cleaning ( not the lift ) breakfast its caos

very normal

The breakfast was horrible

Easy

Yes nice experience and thanks for you help with the reservation

Great area.

👎

good property for family

Breakfast did not have bagels or danish. The front desk staff were very nice and helpful.

Room was bigger than expected and came with all amenties including a closet.Breakfast was favorful and staff were very friendly and helpful.I love the online checkout option

Old room, service was horrible 2 days waiting for check the tv, the only good thing is the location

The overall experience was great. The front desk personnel was friendly and made the check quick and easy. The lobby was clean, bright and open. Very welcoming. The room was spacious and clean. I like that the room had a refrig and micrwave. The bed was comfortable. The breaskfast was ok. I would have liked more food options. Would stay again!

Clean room

The A/C didn't work in the room! I switched rooms and that A/C didn't work either!!! It blew out air but it was nowhere near cool enough. I lost a lot of sleep. I should get a refund or a free night stay at a different hotel.

Room was nice. Floor could have used some vacuuming. Hair on floor in bathroom. Not great. Bed was comfortable Not enough parking

Clean room

The facility was clean and staff friendly. I used the weight room but was hoping they had lighter hands weights as well. The had a 15 pound then jumped to 25Ibs. Overall, nice stay and would go again.

Room very nice and clean. Easy checking in very pleasant people here. Plus alot of close places near by.

My shower was no hot water. I told the front desk, they said they'd look into it. Still nearly cold the next morning. Sink water was hot...call a plumber. Ants on my nightstand.

Room was dirty. Pillows and shower full of hair

I sent an email before the cancellation date to confirm this and noone responded to me. Expedia clearly shows an image with a washer and dryer. My stay at LaQuinta West was 7 days and 6 nights. I took a trip to New york before Miami so I had to wash my clothes to reuse after a day in Miami but this was impossible but the problem is reception told us the were coming to do repairs so we were waiting. When I realised it wasnt being fixed, I asked if I would be refunded for the remaining days so I checkout and go to another hotel. Expedia indicated they couldnt reach the hotel but I would get a response in 72 hrs, which I never did. I ended up having to lose one day from my trip to go buy clean underwear and clothes for a family of 4 and an additional luggage to carry these. Used up my credit card limit on these things that I didnt plan to buy so couldnt buy the things I had planned to on my actual shopping day. I am hugely disappointed in Expedia because I paid them and no real effort was made to assist me.

The staff was patient and polite.

Everything from the moment I got there was great. The staff to greet me was professional and efficient. My room was in great condition. Common areas were clean as well which I appreciated especially the pool area which I know is commonly dirty at other places.

The staff is super helpful. We were 10 minutes delayed to the breakfast but the staff who was handling still brought us food. We are very appreciative of the understanding and kindness.

There was no soap to use at the bathroom sink, only soap dispensers in the shower. The air conditioning wasn't working.

No extra bathroom tissue Staff showed no concern in solving problems

Clean room

Poor service, very basic rooms,saw bug while eating breakfast.

Hair drier broken and when asked for a replacement nobody brought a new one even after calling 3 times.

Clean room

my bed had hair in it as well as the shower no soap in the shower floor was dirty under bathroom sink was dirty ask to speak to a supervisor no one never called her for me

Room was very dirty with body fluids on the blanket. Tub was filthy. No soap. No one answered front desk. No one at desk most of the time. Free shuttle did not exist. Taxi was VERY expensive to airport! Not sure I will use your service again or that hotel!

Very friendly staff, breakfast was a bonus and the pool area isn’t fancy but it did the trick. They have a cute courtyard that they light up at night which is nice to hangout by. Wendy’s, McDonald’s 400m walk away and a very yummy and well priced Italian and taco place next door. For the price you won’t be disappointed

It was great time and great space to stay

Nice hotel in a quiet area . Plenty of dining options around plus shopping malls too

The rooms were poorly maintained. Loose toilet seat. Dirty. No vent in bathroom so it becomes wet quickly. Missing tile in corner by tub so it’s just rusted caulking. NO HANDSOAP in the entire hotel. Requested from the desk twice and they said they had none. How did the workers wash their hands when preparing the breakfast? We were offered shampoo to wash our hands with.

Staff at night were friendly. Room was ok. Elevator was a problem (slow, didn't stop when it was supposed to) ended up taking stairs.

Yes

Any hotel that can't provide it's guests a bar of soap will always get a 1 star in my opinion. Our room didn't have soap, and when I went to the front desk, they said they were all out. We had to use body wash from the shower to wash our hands. Also they only 1 working elevator.

Room

I would like to see more options

Helpful staff. Great locations. Clean room. Convenient to and from airport

The room was spotless, the staff was very helpfull.

The rooms were clean and comfortable. The staff seemed friendly, not much interaction with them. However, a package from Amazon was misplaced. Other than that, I would recommend this hotel to anyone looking for a nice place to stay.

I stayed one night and it was my first time. It was a budget friendly option as I was going on a cruise and only needed a few hours to rest. It wasn't the cleanest but it also wasn't the worst. The walls are also very thin so you hear EVERYTHING. For a long stay I wouldnt recommend but for a brief place to lay your head yes.

Staff very friendly and helpful, properly clean and maintained, breakfast was wholesome and delicious. Many options for breakfast.

I stayed here for the second time and it continues to be a great choice. The rooms are clean, the area is peaceful, and the location is excellent.

Hotel was

Excellent

The staff was great and the room was clean

Clean and smooth check in and check out process

Shower didn’t work coffee maker didn’t work. No one at the front desk. I had to call twice to get someone to come to the front.

The room was clean and staff was friendly. If I had to be critical I was there were non-pork options for protein at breakfast.

The staff was friendly & helpful, the room was clean.

Great staff.

the fridge was not working, and the last day of our stay the hot water stopped working, however the staff is always welcoming and helpful.

Clean and spacious room.

Nic

Friendly staff and clean rooms

Clean room

Would definitely recommend this place to anyone and will stay again if we are back in Miami.

I was misled on the shuttle service. The one to the cruise port was an extra charge of $30, the one to the airport did not exist. The breakfast was disorganized, often running out of items. One elevator that barely worked. Overall the room seemed generally clean.

Close to the airport, decent room, and quiet area

Very nice staff and large room

Yes it was

All good

Shirley at the front desk was very welcoming and helpful...She gave excellent customer service.

Room was comfortable, and staff was very nice

The room was nice on the sixth floor but I was sharing the same floor with teens and kids they were awake all night so I had to leave around four in the morning coz I couldn't sleep.

Staff very friendly

Staff always pleasant. Convenient location.

Room #616 was not very clean. I walked in to find a cockroach on the desk, and the air conditioning wasn´t cooling. I was told no maintenance staff available, so late at night I had to pack up again and move rooms. The second room when I flushed the toilet, the bowl filled with black dirty water. Extremely unpleasant. I really had a bad nigth.

Pleasant stay except staff need to very more attentive and friendly. I wish thay had more breakfast choices.

Good

Very clean

Additionally, there was an unpleasant odor in the hallways on several floors, and I observed roaches inside the ice machine, which is unacceptable. Overall, this experience was disappointing, and I would not book this hotel again.

Had an issue with the TV, which was sorted on day 2 of stay. Room was spacy and comfortable. No safe in room.

Excellent service, from the front desk to the housekeeper everyone so helpful and friendly.

Súper bien recomendada

Good and clean

Very nice

The room had a musty smell. The TV screen was broken and they did nothing to fix it. Breakfast was ok, but the area to eat was very limited and full of people.

Was clean an friendly

It seems to be reconditioned great place

AC was not working

Lobby back door access wasn’t working. Room TV wasn’t working and no technician available. Room card keys deprogrammed. No ice on ice machine.

Staff should come n clean/

Nice

The hotel lobby smells very bad, I paid for early check in I arrived at 1:30 my room “Wasn’t Ready” So I paid extra money that I didn’t have the service, The hotel windows were so dirty you couldn’t see out,Room 606 air conditioning was not working, the bathroom sink faucet was leaking and the toilet was too small and the door to the room needed insulation around the door the hallway lights shines in the room and the refrigerator in was not working properly nothing was getting cold

No shower soap.. call front desk and gave bar soap

Rooms were clean

Not enough parking

Good

Very good location and overall clean property

Thank you, Shirley, for setting the standard for true hospitality.

I like everything. Good service and nice location.

Clean organized and good staff

Friendly and helpful staff

Quiet

Property is well kept, room was clean and the check in staff was super friendly!

Nice place . Very quiet. The staff is very friendly. The hotel has excellent conditions

Great stay, spacious and clean room, friendly staff, comfortable beds, onsite parking and a pool, free breakfast and also close to many stores, food places, restaurants and bars as well as beaches and other activities.

The rooms were newer and refreshed but weren't cleaned very well. Had a straw and other garbage just laying on the carpet for Crumbs in the chair that weren't cleaned Never cleaned up very well.

The personal in general was helpful and cordial.

Nice and clean

The bed and pillows were soft

The AC could have been cooler

The staff members, like Ms. Shirley, were friendly, helpful, and professional. The property is in a great location. I will definitely return to this hotel.

Súper bueno limpio,y buena zona volvería a quedarme sin duda alguna

The room was clean and open! We enjoyed our stay the staff was very accommodating and they even have a free shuttle to the mall! A very quiet area!

The breakfast plates and coffee cups are not very ecofriendily style. But it was good. All was very nice.

Shops and restaurants nearby, not far from dolphin mall. Clean and nice lobby, average but good and simple breakfast. Convenient and safe parking, would recommend.

Bathrooms weren’t clean at all

Everything ok

The staff at the front desk were helpful. The rooms were clean and all the amenities worked well - air-conditioning, hot water, etc..

Very Good

Room floor was dirty. Bathroom was dirty. Staff was good and breakfast was good.

AC not cold

Breakfast was amazing. Great location and great staff. They do have shuttles to the cruise port and we were able to get a shuttle back to the hotel as well.

I found hair in the bed and lots in the shower , the room smelled old, but my stay was okay and the room was cheaper than most places

Cleanest

Not every day cleaning the room, staff they are helpful, kind , no airport shuttles but there one to dolphin mall and the breakfast they not consider their are Muslim guest so they may arrange something we can eat for example scramble eggs always with ham or sausage they may do it as plain for everyone.

The location it is proper for business in Doral area, good hotel amenities but short of staff for room cleaning.

All good

Good location for bossiness in the Doral area, but the hotel is short of staff and room cleaning has been affected.

Lot of options for breakfast and rooms was clean. Liked the stay.

Very loud, thin walls

Don't stay here

Clean, big room. Excellent

Nice room and areas.

Staff was very friendly.

Gym, pool and breakfast were great.

Our stay was great! We stayed for the weekend of my daughter’s college move in day and it was pretty close to the campus. I will definitely stay there again

This hotel is near the dolphin mall. It is in a quiet neighborhood and parking is easy. At walking distance there is a small shopping center where you can buy food .

Staff was very friendly and helpful

Nice area

They put a hold on my card that was not suppose to be there. They double the hold.

Most of the staff were pleasant. However, being charged per package that was delivered was ludicrous. The hotel was nice for the price. Definitely could use some upgrades and deep cleaning for the rooms.

Got a room where ac does not cool the room and a broken shower door. Beds are not comfortable and swings when you role.

Bed was okay, the tv didn’t work, and the room had a weird smell

It is close to the airport.

Overall i will definitely recommend and return.

excellent staff

I was disappointed in this stay at La Quinta which is disappointing because the reason I booked it is because I have always had a great experience before with La Quinta. At check in there was no one at the front desk for about 5 minutes. The gentleman went over general information but he also asked if we had a vehicle with us. I said yes but he did not mention we would need a pass to put on the dash. When we got to the room the refrigerator had leaked water on the floor. I used towels to soak it up and went to the front desk to let them know about it. He told me that maintenance had already left and that they would have them look at it the next day. The next day i had to ask multiple times to see when they would come and I got no real time frame so I waited until late afternoon before they came. Turns out someone turned to dial for the temperature down so that it lost all the cooling. I had brought food with me because I am diabetic and have to eat certain things. I was able to eat most of what I had but some went to waste. I am glad I asked my drs for pills instead of insulin or GLP-1 meds before the trip or that would have been bad. When we went out to eat the first night I stopped by the front desk and asked if we needing anything for the car. That is when he gave me a pass to put on the dash. I did see that they had painted recently in the room and had left paint flakes on the floor and some tape left on the mirror where they had covered it. More to say, no more room.

location

Muy tranquilo el lugar, la verdad no tengo quejas las habitaciones y el área común excelente igualmente los del servicio al cliente muy amables y atentos , en mi opinión me gustó mucho lo volvería a elegir y lo recomendaría

Excellent

Great property, love the area. Everything we needed was in close proximity

Breakfast compared with our past experience at La Quinta was very bad this time. Elevator is very slow, we had to wait to long.

Clean and well appointed, great staff, will definitely return.

…

The bathroom was dirty, including the toilet and the floor. The AC was very loud, and the beds made a lot of noise too. The elevators looked dirty. I don’t think I’ll be staying here again.

Needs to do better cleaning the bathrooms. Toilet smelled terrible, old old yuk stuck inside top rim. They cleaned right away but it stank a few hours later. They need to pressure steam clean all showers and toilets. Breakfast was great.

Room phone did not work. TV did not work.

It's a nice place.

Baño

Very clean , very friendly staff.Love my stay . Only sad part was the Bathroom bathtub was clot.But other than that everything else was great!

Had a good stay nice property

The hotel is clean and the check in was fast.

The staff was friendly and helpful. The atmosphere made it feel like home.

Very nice

It was very nice.

We have been there several times renting multiple rooms and have really enjoyed each time!!!

Perfect service, good place, but the bathroom wasn't clean, there was scattered shaved hair and the toilet was dirty. And the bed linings don't smell good, but there is plenty of space the room and the hygiene products are Dove this is very good

It was great!!!

Courteous staff, willing to address questions and knowledgeable about the area

It was okay

Too many thing. Great rooms with lots of equipment (Big fridge, microwave, awesome bedding), Great coffee always available, nice staff... So many dinig options in walking distance. Amazing location right in the middle of Doral, super close to the airport, close to great shopping and dining. Loved it and hope to come back soon.

Mucho mejor

The Hotel was ok the staff was friendly, Breakfast was excellent but Rooms could use updating.

Great location.

Good checking in and easy parking. TV remote control in living room not available. The key card would not work in rear entrance of hotel. Found evidence of subterranean termites in the bathroom floor, dead termites and loose insect wings by the living room lamp. Maintenance person and manager not available at the time.

Hotel was nice except for the plans overhead around the clock.

It was giid. No issues

This hotel was great and in a quite neighborhood. The room was clean and the bed was comfortable. There are quite a few restaurants nearby to choose from and the location was good.

Comfortable

Exterior windows on upper floors could use a wash but it is Miami and it will look the same a week after you clean them. I only rated a four star because I didn't use the pool or exercise equipment. But everyone I saw using it seemed to enjoy them.

Very Good breakfast!!! Exelent area close to wallmart and macdonalls

The breakfast was great and all the shops that we wanted to go in was less than 5 minutes away

I don't really have a complaint,besides most workers not being bilingual. In any establishment, all visible workers should be bilingual. But the ones that did understand,were superb. I enjoyed my stay and will definitely return again to this hotel

We stay 1 night but it was great . The front lady was great she was very helpful.

I will go back again

El aire no está funcionando el TV tampoco encendía

The shuttle service needs to be more organized or you need to inform people they must answer phone call from strange number. We had to pay a $10 deposit for shuttle and because the shuttle came 30 minutes early and left before we made it down literally 15 min early like supposed to we missed this shuttle because they tried calling our room phone which did NOT work. So because they were early and we were ON TIME we missed our shuttle and they won’t refund our $10 deposit which is extremely crappy. I only picked this hotel for hot tub and shuttle service and the hot tub was out of service and shuttle experience was terrible. Would of been nice to atleast get breakfast but that closes at 9 am which is WAY too early. Won’t stay here again.

That being said, the accommodations were more than suitable, especially for the price and convenience of the location, at least in my case. It is aged and comes with some mostly tolerable issues, but I would likely stay at the property again if needed. It is close enough to the airport that you hear the planes taking off quite loudly, but it did not bother us, though it might bother others.

We complaint many times that emergency door was always open because somebody block the lock with paper and small rocks. You can be exposed to a dangerous situation specially at night. We had to change our room because marijuana was all over the place. No strict actions against the people who violate the regulations of clean and fresh air

They should be more carefully with the cleaning, something felt behind the nightstand and I found so many garbage and a small cockroach

The staff was so kind and helpful. Morning coffee was great! Mexican restaurant across the street was outstanding.

Nice quiet area, what I didn’t like was the fact that the receptionist dont have a system for Ubereats, ordered food and someone randomly took my food from the receptionist, the second time the receptionist didn’t even take the food and put to the back, I just grabbed it and headed back to my room, so I understand why it was stolen the first night. They need to verify the delivery belongs to someone.

Great

Great location.

Clean

Our room was very nice and spacious, loved the swimming pool, breakfast was ok

Customer service and welcoming staff.

Nice area

Everything was nice, definitely will stay again

Checking was easy & swift.

En cuestión de limpieza, avía toallas sucias en el clóset y cabellos en la bañera

I LOVE IT

Clean

Nice place

I really do like the area was clean and nice hotel room was clean but i don't like the windows not viewable

It was good for a one night stay.

This hotel advertises an airport shuttle but I stood standing outside Miami airport for 1.5 hours and it did not come. Shuttles for the other La Quintas did come whilst I was standing there. So if you want a hotel with a shuttle do not book this one. Then when I called the hotel I got an automated message.

I stayed for one night only, but I would love to stay more time. It's very welcoming, the room was neat and tidy.

The bathroom (we did not used the pool or any of the other facilities), could use a little updating. The bathtub faucet was leaking, the toilet seat was broken and the towels didn’t smell fresh. Other than that, it was fine and about 20 minutes ride from the airport.