Kimpton EPIC Hotel by IHG

Everything was so nice. I wish we could have stayed longer!

We love the Epic and have been

Perfect

great stay

Nice place. great location. very reasonable.

Love this hotel!

Wonderful staff. The hotel needs a deep cleaning.

Lots of amenities

Exceptional

The properly hand an excellent view of the city and the hotel was in the heart of everything I was trying to make it to. Many great restaurants in walking distance.

位置一流，离商场非常近，过桥大概行六分鐘後到商場，服務態度好，高端大氣，总之是不错的選擇

Property is nice Just too jumbled Cluster No space When uber comes it’s too congested

Tranquilidad,

Staff was very helpful, clean hotel, pool area was smaller than expected. Traffic was horrendous.

Location and pool is the biggest advantage. Beautiful view from top floors. Having Zuma on the ground floor was a great addition as well. Front desk staff not trained to the level of 5 star hotel. There is definitely a big gap between service in European and Middle Eastern 5 stars hotel and this one.

Exceptional

I’ll start by saying I’m pretty chill and low maintenance, however I feel compelled to share my Awful experience, long story short…never stay here unless you absolutely must. The room was FILTHY, the tables had sticky liquid on it, the floors were FILTHY! My feet were black on the bottom from walking on the floors, there was what I believe to be public hairs in the shower, the bathroom floor had make up all over, the iron had something sticky all over the handle…disgusting, the phone was COVERED in foundation. And a little cherry on top, I left an expensive hat behind and of course “it wasn’t found”. I wouldn’t stay here again if they paid me!

Exceptional

The robot massage machine was epic No complaints

Clean and great customer service Nothing

Thank you to all the staffs.

Exceptional

The parking situation was terrible I’m not going to lie. The guys just stand around talking amongst themselves and when you ask for help with valet or parking directions they act like you’re interrupting their conversations. They hardly speak English so there’s a language barrier there. Be sure to bring your own snacks, water etc. everything costs & they put a $10 price tag on a bottle of water. It’s just not a pleasant experience. Hospitality was not there at all. Do yourself a favor and book another hotel where you don’t have these troubles. It’ll be a great inconvenience to your stay. Don’t even bother.

No steam No Sauna No jacuzzis

Room was exceptionally well kept. Staff were all courteous. This was my family’s first stay here and they want to come back.

great hotel, great location, pool was closed during stay

The easy convenience of walking downtown Parking was too expensive

My second time staying here. I think the staff is top-notch. They are so helpful at the Valet and Front Desk, which is so rare. They genuinely are caring and thoughtful. Zuma is fun as the restaurant downstairs. The Sunday brunch was unbelievable! The rooms were very nice and I love having the balcony. We enjoy the pool. The music is great and having a restaurant right there is perfect. Truly an awesome experience!

I love the Kimpton. It’s convenient to anything that you need in Midtown. Will definitely stay again,

Room was not kept in a good condition.

Passable

Beautiful room, clean, curtesy staff, beautiful property and views. Just wish it had a microwave in the room.

I stayed at this hotel from Memorial Day weekend to celebrate my birthday and I had an amazing time from the Room service to The pool area. It was phenomenal.

After a substantial upgrade, my room was very "lived" in. The couch was filthy and stained. There were stains k. The tables and tub was chipping

Would have enjoyed it more if the room were cleaner. Stained sheets and less clean shower was not the welcome I hoped for. And I was excited about visiting this property for the first time.

My stay at the Kimpton Epic was exceptional as usual. From the bellman to the front desk staff and housekeeping. Everyone was super eager to assist. No request seemed as an inconvenience. Rooms were clean. There is complimentary coffee and tea in the lobby in the morning. Everything was amazing. 3rd stay here and will definitely be back.

Room was exactly as described, concierge was helpful and accommodated both my early check-in & late check-out. Amenities were clean & conveniently located. Staff were amazing overall, truly enjoyed myself. Traveled solo and felt extremely comfortable and safe. Was also conveniently located just short 7 minute walk into Brickell City.

Definitely the swing pool super amazing The restaurant also are amazing

Definitely the swing pool super amazing The restaurant also are amazing

Was a great hotel. Only problem was the vallet. It took awhile everytime for our car to come up front after requesting it

Nice area and rooms i will be back

I always have an amazing stay at the Kimpton! Everything from the staff to the amenities are top notch! I am extremely impressed with the hospitality!

The location is perfect — right in the heart of Downtown Miami, close to restaurants, shopping, nightlife, and major attractions. It made exploring the city incredibly convenient. My room was spacious, beautifully designed, and had amazing city views. The bed was very comfortable, and all the amenities were high quality. What really stood out was the attention to detail and customer service. Every interaction felt genuine, and the team went above and beyond to make my stay enjoyable. The hotel facilities were also excellent, creating a perfect balance of luxury and comfort. I would absolutely stay here again and highly recommend the Kinton Hotel to anyone visiting Miami. Whether you’re traveling for business or vacation, this hotel offers an outstanding experience in every way!

this place had the potential to be better... Rooms are not that clean, headboard had some stain on it and the bedding is thin and cheap, I get it it hot but the entire bed felt really budget, they Charge $10 dollars for a bottle of water which they actually put a circle sticker like the ones you use for a yard sale. on the cap written in pen $10 super tacky. There are no slippers, and the robes provided one was wet and the other had a stain, so from the begining we were kinda grossed out. The pool area isn't well taken care of, really basic cheap sun beds, No shade and its just Baren and dusty there is no ambiance what so ever at the pool or in the rooms. There was mold in the bathroom, maybe expected? I dont know but Nothing is bringing me back to this place, and the $55 dollar a night parking is a bit steep. Staff was very kind.

Large bathroom 2 sinks bath and separate shower at time of trip good value for room .. Room service good but very expensive!

Will definitely come back

I had to change rooms 2 times. Hotel needs a full refurbish I. Rooms furniture , beds , towels etc

Checking was easy. Property staff were all welcoming and helpful. Nothing

Superb

TERRIBLE ROOM SERVICE FOOD. CHEF DOESNT KNOW WHAT HES COOKING AND ROOM COULDVE BEEN CLEANER AND BETTER STOCKED ROOM SERVICE/CUSTUMER SERVICE ROOM WASNT CLEAN AND STOCKED WELL

Checking was easy. Property staff were all welcoming and helpful. Nothing

They dont mention details of hotel when your checking in at front desk which should be different other then that nice hotel great views and in room service is always on time and fast

Had a great time! bathtub takes forever to fill. Jean Baptiste at Valet is the GOAT!

Great

Nothing at all soo outdated and filthy dirty 1. Poor valet parking un organized 2. Outdated rooms 3. Dirty rooms 4. Filthy carpet 5. Zuma restaurant food was disgustingly bad

Nothing at all soo outdated and filthy dirty 1. Poor valet parking un organized 2. Outdated rooms 3. Dirty rooms 4. Filthy carpet 5. Zuma restaurant food was disgustingly bad

Exceptional

I will came back

Everything was excellent just wish they would’ve had a microwave, available to heat up leftovers from restaurants. Location was amazing. The staff was very friendly and helpful. We had an amazing time. Can’t wait to go back.

Exceptional

Very nice, clean modern rooms! Pool area was nice. Would stay again.

Loved everything about this hotel. Location was perfect. We booked a suite and it was lovely and spacious for 2 adults and 2 children with amazing views. We enjoyed the complimentary wine in the afternoon and as we stayed during valentines/galentines, the children loved the complimentary treats in the lobby. Would love to return

TERRIBLE ROOM SERVICE FOOD. CHEF DOESNT KNOW WHAT HES COOKING AND ROOM COULDVE BEEN CLEANER AND BETTER STOCKED ROOM SERVICE/CUSTUMER SERVICE ROOM WASNT CLEAN AND STOCKED WELL

The bath There was nothing to dislike

Perfect

Great

great hotel

Very good

The staff never included my IHG rewards Number. i Asked 3 times for it, once each Day, and every time they gave me they a different Number and email Address. Not transparent at all. At check out, i asked again and they told the nights were included, but they were not.

Exceptional

Excellent view, expensive room snacks and for what we paid, the bed could be replaced. Everything else was above standard. We enjoyed it especially the balcony

Exceptional

And location is top notch! Lots of cool cars to see and mega boats just a couple steps beside the hotel building!

Room, cleanliness No priority for Zuma

Room, cleanliness No priority for Zuma

No nos hicieron la limpieza de la habitacion despues de pedirlo 4 veces

Very clean and comfortable!

A great place to stay if you have to spend some time in Brickell

just a average hotel in good location...

Very clean. Convenient location. Friendly staff. Great amenities. N/A

Very clean. Convenient location. Friendly staff. Great amenities. N/A

Pool with food and drink service

I like everything and the customer service The pool and the view and the employees where very nice

I like everything and the customer service The pool and the view and the employees where very nice

Arriving to a room that was not made up could have been a bad omen. But the staff responded well. Got me to a new room quickly and a good night sleep resulted

Okay Hotel

Check in process was efficient. Staff was extremely courteous, helpful, and pleasant. The room was clean and organized. Breakfast was tasty. Great location. Would definitely repeat

Bad

Very nice hotel. However, water is very slow for bath tab (filled only 100% in 20 min). Vally

Breakfast was tasty, the pool area was cozy.

Perfect staff, every day vine for guests at a lobby, outstanding downtown location.

Perfect staff, every day vine for guests at a lobby, outstanding downtown location.

Breakfast wait times were unacceptable

Exceptional

This was a beautiful hotel near the water creating a relaxing vibe amongst the craziness of the city. A perfect place to stay before our cruise. Great restaurants within walking distance.

Fantastic location. Great staff and luxurious surroundings and furnishings Would have been nice to have coffee/tea facilities in lobby as we checked out at 12pm but stayed at the hotel until 6.30pm for our flights. Had to keep going up to 16th floor for refreshments

Situation et Area31

Close to marina. Clean. Quiet. Nice staff

Location-wise, it couldn’t have been better conveniently situated close to everything we needed while still providing a peaceful and comfortable atmosphere. It struck the perfect balance between accessibility and relaxation. Overall, this was one of the best hotel experiences we have ever had. Every aspect from cleanliness and comfort to service and ambiance was executed to perfection.

Hotel was very nice but the shower nor the sink drained.

Luxurious well situated hotel in Miami

We were very excited to stay in the heart of Brickell and unfortunately the noise didn’t stop all day and night. The construction was really disturbing even at 3:00 AM. The staff wasn’t that attentive and dismissive. In addition, the food at the hotel wasn’t that great except for the morning room service. This will be my last time staying at the Kimpton Epic hotel.

Good hotel - nice, convenient location and excellent staff.

Good hotel - nice location, excellent staff.

Good hotel - nice location and excellent staff.

Wonderful hotel and location restaurant 31 has a lot of improvements to make. We went there twice and left before we even ordered and then we ordered room service from there and it was awful.

Great property, great location, helpful staff in every area. Only two annoyances: no coffee maker in the room, and inconveniently short hours for various eating and drinking venues

Restaurant is pretty expensive, 2 small coffee cost 30$, food was ok

Everything was great as Always

Views are epic, area is super walkable and scenic with the best views of Brickell.

Wonderful Hotel will definitely come back...

The hot tub was definitely hot enough

Quality issue on amenities - TV remote didn't work, pool qualities on everything from bedding to tissue. Toiletries not filled. Room was a bit dated with some wear and tear. Nickel and dime on almost everything. Only bright spot was the Zuma brunch experience.

Location Everything else

Our stay was fine, we didn’t spend too much time at the hotel. Our room view was nice but all of our bedsheets had stains, which we would consider unacceptable for a “luxury hotel” in a major city like Miami. Our housekeeping lady was nice though and she changed our sheets when we requested it. We didn’t stop by the pool area but it looked nice from our balcony.

Clean room. Great place for sunbathing

We had a 1br suite with large balcony, it was always cleaned up well & staff was wonderful. We enjoyed the views from balcony, the pool area & the restaurants on site. Ordered room service, food was excellent

It was super great

Clean room, good and efficient service, and walkable location

Everyone was great and accommodating highly recommended

The room was very clean and fresh. I appreciated the service. It was great!

Great

I don’t like the fact that there’s no kettle and mugs in the room. I had to order room service to have tea delivered and even though I asked for extra milk it wasn’t quite enough.

The room was great but no coffee machine you literally have to pay for everything morning coffee water

Otherwise it's a pleasant stay. Clean spacious rooms. Free wine in the lobby daily. Great vibes by the pool.

Very nice. Beautiful pool view

Everything

Everything was great. Thank you !

Everything was great. Thank you !

Excellent facility except for they run you away from the pool seating saying its reserved.

Excellent facility except for they run you away from the pool seating saying its reserved.

Not really their fault but, lot of immature guests at hotel. Constant racket, think they had to kick one group out due to the on going disturbance from 9pm- 2AM. But that seems to be the Miami crowd on the whole.

Not really their fault but, lot of immature guests at hotel. Constant racket, think they had to kick one group out due to the on going disturbance from 9pm- 2AM. But that seems to be the Miami crowd on the whole.

Never stayed at a hotel where I had to wait for a table

Never stayed at a hotel where I had to wait for a table

Really great staff . The room was also very clean and give a lot of complementary things.

Really great staff . The room was also very clean and give a lot of complementary things.

The room and hotel was spotless.The staff was extremely helpful and attentive. Definitely would be coming back!

The room and hotel was spotless.The staff was extremely helpful and attentive. Definitely would be coming back!

The room (and hotel, in general) was clean and in good condition. I only noticed some mild issues. A crack in the bathroom sink, wood chipping/ paint stripping on some baseboards, my privacy (do not disturb) light was not working. The balcony door was very hard to open and close. I tried several times to run a bath but could not get the handle to move. I called the front desk & they said they would send someone up right away. After 30 minutes, no one had come so I called back & told them not to bother as I didn't feel like waiting all night for someone to show up. The last time I stayed at the hotel, there were no robes, slippers, yoga mat, etc. in the room. When mentioned, I was told those things need to be requested (even though I've never had to do that staying at any previous Kimpton hotels). I did request it this time and they send they would send them up, but when I got to the room there were robes and a yoga mat but no slippers. The slippers were brought up shortly after, by an attendant. 2 of the 3 times I ordered room service I was told the wait was at least an hour. Once it came up within 20 minutes the other time was within the hour time frame. There is little to no soundproofing (at least for outside). Even though I was on the 27th floor I could hear most of the traffic outside.

The room (and hotel, in general) was clean and in good condition. I only noticed some mild issues. A crack in the bathroom sink, wood chipping/ paint stripping on some baseboards, my privacy (do not disturb) light was not working. The balcony door was very hard to open and close. I tried several times to run a bath but could not get the handle to move. I called the front desk & they said they would send someone up right away. After 30 minutes, no one had come so I called back & told them not to bother as I didn't feel like waiting all night for someone to show up. The last time I stayed at the hotel, there were no robes, slippers, yoga mat, etc. in the room. When mentioned, I was told those things need to be requested (even though I've never had to do that staying at any previous Kimpton hotels). I did request it this time and they send they would send them up, but when I got to the room there were robes and a yoga mat but no slippers. The slippers were brought up shortly after, by an attendant. 2 of the 3 times I ordered room service I was told the wait was at least an hour. Once it came up within 20 minutes the other time was within the hour time frame. There is little to no soundproofing (at least for outside). Even though I was on the 27th floor I could hear most of the traffic outside.

Clean, staff was very helpful

Clean, staff was very helpful

I really wasn't impressed for the cost of the room, I expected more. I felt the bed was not very comfortable, the pillows as well. I had to pay almost $90 just for Valet for the night for my Diesel truck......The staff was very nice and helped me with some lady items for my wife without charging me. Again I don't mind paying for pricey hotels but I felt paying well over $800 for a night for the room we were in was Definitely not worth it. I'm use to stayng in Opal or Noble house resorts and have never minded the cost for the quality. If im spending that kind of money I want a good night sleep and we did not have that.

I really wasn't impressed for the cost of the room, I expected more. I felt the bed was not very comfortable, the pillows as well. I had to pay almost $90 just for Valet for the night for my Diesel truck......The staff was very nice and helped me with some lady items for my wife without charging me. Again I don't mind paying for pricey hotels but I felt paying well over $800 for a night for the room we were in was Definitely not worth it. I'm use to stayng in Opal or Noble house resorts and have never minded the cost for the quality. If im spending that kind of money I want a good night sleep and we did not have that.

The valet parking can use some improvements.

The valet parking can use some improvements.

The room was perfect and the staff could not have been nicer or more helpful .

The room was perfect and the staff could not have been nicer or more helpful .

Room was not very clean. Housekeeping did come and clean the room but it was an inconvenience on our first day of our trip

Room was not very clean. Housekeeping did come and clean the room but it was an inconvenience on our first day of our trip

The room was beautiful. Everything about my birthday stay was magical. Staff friendly and the view from the room is amazing. Minutes from everywhere.

The room was beautiful. Everything about my birthday stay was magical. Staff friendly and the view from the room is amazing. Minutes from everywhere.

Service was exceptional. Welcome bag for my Dog. Only had a long wait for valet, but that seems usual.

Service was exceptional. Welcome bag for my Dog. Only had a long wait for valet, but that seems usual.

Check in: we arrived about ten minutes before the check in time. We were checked in but told we had to wait for our room to be ready. They send you a text to let you know when your room is ready, and you have to rejoin the line to get your room key. This was after one hour of waiting. I noticed that people who arrived ten minutes after me were immediately given rooms. The staff at no time communicated reasons for the delay or acknowledged the people waiting for rooms On site restaurant: we tried to have breakfast at the restaurant but the hostess totally ignored us. We requested a table upon arrival we were told there was a wait time , we said ok. After 30 minutes and other persons being seated I inquired about how much longer we would have to wait. The hostess replied she did not realize we were waiting. Mind you we never left from the sitting area in front of the hostess ( so it was not like she did not see us waiting )I did feel that this was racial bias on behalf of the staff, as we were the only persons of color treated in this manner

However disappointed overall with the service of the hotel. Each morning for breakfast we were asked to wait with other guests in an area, sometimes more than 15 mins to be seated, even though tables were available and made up. Seemed odd they didn’t seat guest straight away. Food though was lovely. We had a problem with our safe one morning. It took me 5 phone calls from the room and speaking to someone at the desk. Security eventually sorted the safe that evening when I insisted it was urgent. Very frustrating. Room wasn’t cleaned till late afternoon. We would get a knock when we had been out all day and getting ready for the evening. No complementary water in room. Bottled water was $10. Overall I think there are not enough staff in this hotel which is letting it down.

However disappointed overall with the service of the hotel. Each morning for breakfast we were asked to wait with other guests in an area, sometimes more than 15 mins to be seated, even though tables were available and made up. Seemed odd they didn’t seat guest straight away. Food though was lovely. We had a problem with our safe one morning. It took me 5 phone calls from the room and speaking to someone at the desk. Security eventually sorted the safe that evening when I insisted it was urgent. Very frustrating. Room wasn’t cleaned till late afternoon. We would get a knock when we had been out all day and getting ready for the evening. No complementary water in room. Bottled water was $10. Overall I think there are not enough staff in this hotel which is letting it down.

Great hotel overall!

Great hotel overall!

Everything was perfect

Everything was perfect

Room was amazing

Room was amazing

Room was spacious and clean.

Room was spacious and clean.

Perfect location!

Perfect location!

rooms are uncomfortable and small for families and open bathroom does not work. Breakfast restaurant too expensive

The sink has dirty

The sink has dirty

The view was spectacular.

Cool venue

Cool venue

This IHG property was by far the worst I’ve ever stayed at. The staff was unfriendly and unaccommodating. I requested the manager to contact me to discuss our stay, but I never received a call. When I responded to a text asking for the manager’s contact information, they first got my name wrong, calling me Maribel. Then, they claimed the manager was in a meeting and they were passing the message along. I never heard back. The biggest issue was with the valet service. The website and outside the valet area clearly listed the prices. We had a van, and they parked it in the hotel’s front lot, indicating it was oversized, which was correct. We anticipated paying $70 a night. However, the staff was concerned about “double oversized” vehicles and charged us double the price at $140 a night. This information was not posted on the website, at check-in, nor on the valet window. It seemed like these prices were made up. When I asked where this was posted, they couldn’t show me. When I asked at the front desk, they said “valet is separate from us.” When I spoke to the valet, they said “they are with the Kimpton brand and front desk can explain”. No one could explain. So, I moved my vehicle and parked literally across the street (a 2-minute walk) instead of at this hotel. It was a huge inconvenience and seriously dampened my experience. I was stressed because I couldn’t get honest or correct answers when asking about the charges. This has never been my experience with IHG or a Kimpto

This IHG property was by far the worst I’ve ever stayed at. The staff was unfriendly and unaccommodating. I requested the manager to contact me to discuss our stay, but I never received a call. When I responded to a text asking for the manager’s contact information, they first got my name wrong, calling me Maribel. Then, they claimed the manager was in a meeting and they were passing the message along. I never heard back. The biggest issue was with the valet service. The website and outside the valet area clearly listed the prices. We had a van, and they parked it in the hotel’s front lot, indicating it was oversized, which was correct. We anticipated paying $70 a night. However, the staff was concerned about “double oversized” vehicles and charged us double the price at $140 a night. This information was not posted on the website, at check-in, nor on the valet window. It seemed like these prices were made up. When I asked where this was posted, they couldn’t show me. When I asked at the front desk, they said “valet is separate from us.” When I spoke to the valet, they said “they are with the Kimpton brand and front desk can explain”. No one could explain. So, I moved my vehicle and parked literally across the street (a 2-minute walk) instead of at this hotel. It was a huge inconvenience and seriously dampened my experience. I was stressed because I couldn’t get honest or correct answers when asking about the charges. This has never been my experience with IHG or a Kimpto

One of my favorite hotels in Miami I stay every six months!

One of my favorite hotels in Miami I stay every six months!

Excellent service!

Excellent service!

Room was nice, location was great. Breakfast was ok, but they need to work on the selection. One thing they for sure need to fix is their charming system which has created two charges which couldn’t be explained by the guest desk. Those charges went away a week later which is still not acceptable.

Room was nice, location was great. Breakfast was ok, but they need to work on the selection. One thing they for sure need to fix is their charming system which has created two charges which couldn’t be explained by the guest desk. Those charges went away a week later which is still not acceptable.

We’ve stayed at many Kimpton hotels in Europe and the quality v price was much better in Europe. Premium brand products and interiors in Europe and this one just felt a little lacking in the room interior and products, especially for the Miami price tag £350 per night plus £50 parking daily. Overall a really nice hotel but not quite to the level we have experienced in Europe

We’ve stayed at many Kimpton hotels in Europe and the quality v price was much better in Europe. Premium brand products and interiors in Europe and this one just felt a little lacking in the room interior and products, especially for the Miami price tag £350 per night plus £50 parking daily. Overall a really nice hotel but not quite to the level we have experienced in Europe

The bar was a great place to grab a few drinks and mingle with others. Bartenders were knowledgeable and mixed drinks like they were a true work of art.

The bar was a great place to grab a few drinks and mingle with others. Bartenders were knowledgeable and mixed drinks like they were a true work of art.

This is a great property in a great location on the water. We had no issues and enjoyed our stay. The restaurant Zuma was fantastic. The rooftop terrace was a great place to watch the big game and meet people

This is a great property in a great location on the water. We had no issues and enjoyed our stay. The restaurant Zuma was fantastic. The rooftop terrace was a great place to watch the big game and meet people

I did not eat breakfast

I did not eat breakfast

Clean room, friendly staff

Clean room, friendly staff

The breakfast was great, my whole experience was fantastic!!

View was great, location was a bit more busy than I would have liked but still a great location. Pretty centralized to everything. staff was really nice. The bed. I feel like the bed was not up to quality standards. It was very small. The headbaord is a queen size but the bed itself is a full size bed. I did not like that at all. Especially for the price point of this hotel.

The hotel is beautiful. The king suite was spacious, clean and had nice balconies with views of the river. We enjoyed the multiple pools, restaurants and all was perfect for our needs. Somewhat noisy late at night from traffic but to be expected as in any city

Loud pool party from 1 to 11 pm . Impossible to sleep or nap.

Great view

Great view

Very helpful staff.

Very helpful staff.

Always a good experience here!

Always a good experience here!

Stayed here for my solo birthday trip and enjoyed everything about this hotel! My room was clean and spacious. Loved the balcony with water views. Enjoyed the daily coffee bar in the mornings and wine in the evenings. Valet parking was expensive. I'll most likely use rideshare the next time instead of renting a car. Great location within walking distance to restaurants, grocery store, and Kaseya Center. I will absolutely stay here again the next time I visit Miami!

Stayed here for my solo birthday trip and enjoyed everything about this hotel! My room was clean and spacious. Loved the balcony with water views. Enjoyed the daily coffee bar in the mornings and wine in the evenings. Valet parking was expensive. I'll most likely use rideshare the next time instead of renting a car. Great location within walking distance to restaurants, grocery store, and Kaseya Center. I will absolutely stay here again the next time I visit Miami!

Spatious room. The worst bed ever. Very poor cleaning.

Spatious room. The worst bed ever. Very poor cleaning.

Our room was # 1823, a connecting room with 1823 I guess. Unfortunately, our neighbors arrived almost every night during the weekend, very late in the morning around 3 to 5 am, and they started to talk and fight in a very loud voice. That was really annoying for me and my partner. Of course, they woke us up and killed our resting time in bed.

Very clean, friendly and great places including dining options to walk to.

Very clean, friendly and great places including dining options to walk to.

Everything was top tier and worth every penny!

Everything was top tier and worth every penny!

Well located, lots of restaurants to walk to..including Hell's Kitchen Miami. Nice outdoor pool.

Well located, lots of restaurants to walk to..including Hell's Kitchen Miami. Nice outdoor pool.

Room was spotless and the hotel staff was excellent

Room was spotless and the hotel staff was excellent

Very nice hotel. The lady that was cleaning the bathrooms near the reception had a very bad attitude and was very rude towards my wife and daughter. The hotel is charging me two times the price for one bottle of water ??

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Love the views, location and Giant tub!!

Love the views, location and Giant tub!!

Housekeeping was spotty but I totally recommend them and would love to go back .

Housekeeping was spotty but I totally recommend them and would love to go back .

Rooms, staff, all very well kept, should have more coffee out in the morning, but all good

Rooms, staff, all very well kept, should have more coffee out in the morning, but all good

Upon check in, There was what appeared to be blood on my pillow. I reported it to the front desk who then promised a manager would call when available, nobody called. I returned to the front desk and spoke with the manager, she offered us lunch vouchers. This is a serious health and sanitation concern. This as not my first time staying there, and the service has fell off. They ended up compming us a night after a bunch of unnecessary back and forth. Be sure to check your linens.

Upon check in, There was what appeared to be blood on my pillow. I reported it to the front desk who then promised a manager would call when available, nobody called. I returned to the front desk and spoke with the manager, she offered us lunch vouchers. This is a serious health and sanitation concern. This as not my first time staying there, and the service has fell off. They ended up compming us a night after a bunch of unnecessary back and forth. Be sure to check your linens.

The hotel is good and is situated in a great location, but it could use some updates as it feels a bit worn.

The hotel is good and is situated in a great location, but it could use some updates as it feels a bit worn.

Beautiful room

Beautiful room

We loved it!

We loved it!

Day 1: The sofa bed wasn’t just “uncomfortable”—it wouldn’t lie flat and the center folded/sagged, creating a “dropping” feeling. When I complained, staff said no comparable rooms were available and told us to move to a lower room with no price adjustment (as we booked via Expedia) or stay. After pushback, they offered breakfast the next morning. That night we got one rollaway; I slept there while my wife and our two small kids shared the king bed. Day 2: We moved rooms, but the sofa bed had the same issue. Staff said it wasn’t “broken,” so I asked the manager to come. He refunded the first two nights, told us to use two rollaways, and arranged a technician to review it the next day. Day 3: The technician added an extra mattress, but it still wasn’t sleepable. I requested rollaways again; after multiple calls, we were told they had run out in the late night. I ended up stuffing towels into the sunken area to level it enough to sleep. We booked this higher-priced suite to keep our family together; at this rate, we could have booked two standard rooms elsewhere. I can’t speak for other room types, but this suite clearly has a serious sofa-bed issue, and basic requests required repeated calls and follow-ups. We still paid the last night and resort fees for all 3 nights. The refund was appreciated, but the service and “Sleeps 4” claim were unacceptable.

Day 1: The sofa bed wasn’t just “uncomfortable”—it wouldn’t lie flat and the center folded/sagged, creating a “dropping” feeling. When I complained, staff said no comparable rooms were available and told us to move to a lower room with no price adjustment (as we booked via Expedia) or stay. After pushback, they offered breakfast the next morning. That night we got one rollaway; I slept there while my wife and our two small kids shared the king bed. Day 2: We moved rooms, but the sofa bed had the same issue. Staff said it wasn’t “broken,” so I asked the manager to come. He refunded the first two nights, told us to use two rollaways, and arranged a technician to review it the next day. Day 3: The technician added an extra mattress, but it still wasn’t sleepable. I requested rollaways again; after multiple calls, we were told they had run out in the late night. I ended up stuffing towels into the sunken area to level it enough to sleep. We booked this higher-priced suite to keep our family together; at this rate, we could have booked two standard rooms elsewhere. I can’t speak for other room types, but this suite clearly has a serious sofa-bed issue, and basic requests required repeated calls and follow-ups. We still paid the last night and resort fees for all 3 nights. The refund was appreciated, but the service and “Sleeps 4” claim were unacceptable.

Excellent

Excellent

The Room was not provided with a coffee machine. In a five star hotel it’s a standard to provide a coffee machine.

The Room was not provided with a coffee machine. In a five star hotel it’s a standard to provide a coffee machine.

Everything was amazing. I can’t wait to stay there again.

Everything was amazing. I can’t wait to stay there again.

The location and view are great! It gives access to good restaurants and boats It was impossible to have a breakfast at the hotel restaurant, it was not big enough and all the time busy. There was interruption of the water flow during taking a shower and the staff never brought the sofa bed for my little daughter as was requested during our stay.

The property is convenient to various downtown destinations and tge property is clean. The resturant staff at Area 31 was a step above terrible and it was overpriced. The TV connection was spotty-only a few channels worked. This is not a 5 star experience - disappointing!

The property is convenient to various downtown destinations and tge property is clean. The resturant staff at Area 31 was a step above terrible and it was overpriced. The TV connection was spotty-only a few channels worked. This is not a 5 star experience - disappointing!

Location

Location

Ship watching was great

This is a great location. We were waiting to go on a cruise and stayed here. The hotel is clean, and the rooms are nice. My only complaint is that breakfast is not free, and there is an incredibly long wait to get a table.

Yes, everything was nice and in order

Room, staff and amenities

ALL the employees were friendly, accommodating and helpful. 5 stars!

Location was great and staff was friendly and helpful There was poop and toilet paper in the hotel toilet on arrival. That's pretty gross considering the price of the hotel. The TV in the room is a pain to operate and doesn't offer any streaming services. EVERYTHING in the hotel is at Disney world price point.

Good size room A little dated

Yes

Very clean,polite stuff,this is are second stay in this hotel this year ,good again .

Great staff,clean room

The Kimpton is my favorite place to stay when I visit Miami! The one bedroom suite is my go to stay! The luxurious bathroom, floor to ceiling windows, and balcony makes this room a 10/10! The staff! The pool! The ambience! It’s all amazing! I love it! It’s also family friendly. They have an option to set up a tent for your child in your room.

The first night we had requested another bath robe since there were 3 of us instead if 2. This detail shouldn’t have been overlooked given that theres a fee per extra guest. But nobody's perfect. Given that, we had also requested bath slippers FOUR times and had only received them when the housekeeping came. Speaking of housekeeping, the bath tub had a hair in it the first day and wasn’t cleaned at all the following days either. All they would do is make the bed and wipe the counters, the mirrors wouldn't be wiped, the floors weren't even sweeper and the trash cans did not have any trash bags which is very unhygienic. One of bed’s duvet insert wasn’t even tied into the duvet. overall we had a poor experience and would never stay here again.

Hotel room is a bit beat up, noise from a wedding below our room-lobby full of non-guests

I wouldn’t recommend having a car here but we were dropped off so it worked not much around though other than other buildings for business

siempre mi hotel preferido en Miami .

Great time

I loved it there bathroom could use a bit more fresheners and the toilet wasn’t too appealing.

Polite and efficient staff . Good food, but very expensive . The room rate was very reasonable , though.

Great view, festive decor, delicious food and well appointed amenities.

Amazing

Restaurant employees were exceptional; however, front desk employee wasn't flexible with options.

Yes

Valet was stupid expensive and resort fees are ridiculous for a pool that closes at 7pm. Nothing special about the room itself other than a nice view and a deep tub.

Great

No issues

Always a great stay. This is my annual holiday visit. The room is clean. The bay views are tremendous. The staff is very responsive. The property is beautifully decorated for the season and is within walking distance to grocery stores, pharmacies, movie theater, etc.

Room was clean, friendly staff. Pull out bed didn't have sheets or blanket/pillows but upon calling the front desk, they were brought up promptly (even at 1am).

Nothing special.

Wonderful stay!!! The staff very friendly

Check-in was seamless, and every interaction throughout my stay reflected a high level of care and attention to detail. The room was spacious, impeccably clean, and very comfortable, with beautiful views and thoughtful amenities that made the stay feel elevated and relaxing. The hotel’s atmosphere strikes a perfect balance between modern luxury and a calm, upscale vibe. The location is ideal, and overall the service, comfort, and experience exceeded my expectations. I would highly recommend the Kimpton EPIC Hotel and will absolutely stay here again.

Everything was fantastic!!!

Everything was great!

The bar at the hotel; pet friendly

Great service and beautiful hotel but the rooms could use some updating

The room was spotless, the view was everything i'd imagine and the convenience to basically the heart of Miami was a definite plus. The only thing i did not like was the new lighting all the hotels are using. I couldn't see how to apply my makeup because the lighting was sooo dim..other than that. The stay was great and i will return.

The room was filthy and not sanitary at all. I made a complaint about this and they insured me that the next morning someone would be up to clean my room when I left for the day and came back at night. The room was still filthy. Nobody went in to do any cleaning not a very good first experience at your establishment

This is my second time staying in this beautiful property that is in a great location and central to the downtown and Brickell parts of Miami. The staff was fairly helpful although twice getting deliveries to the hotel we didn’t get an immediate call that it had arrived. The tv’s don’t stream channels which is unacceptable in this day and age and price of a hotel. Also, the taps in the bathroom for some reason don’t adjust well, either scalding hot or not so much. The view from the room and the size of the room are second to none though.

It’s was very nice. But the cars on the street were crazy loud

Hotel was everything and more. Staff were great! Especially the staff at the pool bar. Will stay again!!!

Valet staff was super friendly and helpful. It didn't feel like they were "working their tip."

Very clean room, the staff was friendly, professional, extremely helpful and just overall extraordinary from start to finish. I will definitely be back, it was exactly the relaxation I was looking forward to for celebrating my birthday. Thank you to each and every one of the staff that made this trip special. You all are appreciated.

Excellent

Cleaning was mid but doable

No Bluetooth speakers

Awesome

Room service was terrible and room wasnt clean when we checked in

Terrible valet, probably the worst ive ever come across. Constantly taking forever to bring your car, losing the keys and accusing you of having them and then realizing it was with them the entire time. Most (excluding like 2) of the workers speak in monotone voices and cant be understood and they have terrible attitudes. Would not recommend especially considering they charge overnight. Not to mention they will put you aside and forget about you when they see a somewhat nicer car even though youve been waiting longer. The front desk couldnt care less about your stay they dont bother asking on your way out about your experience. If you have a tesla dont bother asking about charging your car overnight because theyll just lie to you and say they dont have any chargers even though they do.

Great view very nice

Overall, the hotel has potential, but these issues made the stay far from what I expected.

the tv didn’t have where i could connect my phone to youtube and the front desk don’t answer on time and it’s a long wait when they do.

Excellent area, excellent property, excellent staff

The views were amazing, the hotel staff was extra polite

Good location

Fantastic property and staff! Will definitely be staying there again in the future. I highly recommend the king water view suite , because why not have a balcony off your bathroom!

It was nice

Nice staff, clean room and the pool area had a live dj that made the amenities worth it!

Its great but we paid for water view and we got a pool view instead.

everything was great

All good

Everything great!

i was away all day for a work event starting early in the AM and came back very late to find my room had not been cleaned.

Room was very clean staff were amazing

Very convenient as always! We love the cocktail hour that they keep having. They have run short of amenities though! No sleepers even if we requested and only basic bath supplies.

Luciana at front desk was great.

It’s luxury Hotel

N/a

Amazing staff, will visit again

Good

Not at all… Receptionist was not helpful nor courteous… No luggage help ( bellman ) available at front door…

Intercom phone for the guest services is not working and not able to communicate to guest services.

Clean

Great staff from arrival to departure. Clean room. Lots of on site amenities.

Room,staff

The shower looked dirty/moldy? so I didn’t use it, I used the tub. I pulled down a shade between the bathroom and bedroom and found disgusting something on it. Water bottle in the room was available for $10. Ridiculous! I took photos and showed the manager upon checkout and they took a very small amount off the disgusting room. I would not go back.

The rooms are spacious and clean. The staff are very friendly.

Perfect

Amzing

Enjoyed our stay, very accommodating. I plan to come back !!!

My friend and I booked a double (two bed) room facing the oceanside/east. Upon arrival we were told we were 'automatically upgraded' to a suite and when I asked was told it was facing the water. I thought this was great until we got to the room and found one king bed and sleeper sofa. The room was also facing the city/west. There was water dripping from the ceiling above the toilet. There were a total of 2 towels in the entire room. The mini-bar fridge was so packed there was zero room for any items we may bring back, just stuffed with crazy overpriced common crap. The overall room design was modern but not well thought through, there was a floor lamp (the only one in the 'sofa' part of the suite that was turned on by foot but positioned BEHIND the sofa. When you are able to climb behind the sofa to turn it on, it floods the room like an interrogation lamp and is not repositionable. WHO designed this crap?? FINALLY. and most horrible.. on the day of check-out, I noticed a strange insect climbing on the headboard in the morning. And upon closer inspection (under the interrogation lamp from the sofa room) . I discovered to my absolute horror.. BED BUGS.. and MASSIVE COLONY living and breeding on the headboard. A hotel of this 'caliber' should NOT have ALL of these issues. UNACCEPTABLE. Horrible experience overall and for the price i expected a LOT more. I've stayed at nicer Super 8's.

all good except need a coffee machine in the room especially the suites!

Stunning views. Beautiful roim

great room, great hotel. nice staff.

Excellent location. Staff were attentive. Bar and restaurant were great!

Wonderful stay!

This hotel was amazing, our room was very clean and spacious, it definitely looked like the pictures. It was very close to shopping and I would definitely return again.

Balcony nice view

10/10 would recommend this place

Only thing I didn’t like about the stay was the city view from the balcony it was of the Marriott across the street

Simply put, I had an amazing time! I’ve stayed here before and will continue to stay here when in Miami

Excellent

This hotel was 10/10 I just wish they had microwaves in the room but would definitely book again

Fabulous room, very clean. Great balcony view.

Nice hotel, good service, delicious food, didn’t get to enjoy the pool but it did look amazing and cleaned.

The overall property was very nice. The room that we stayed at was clean but very blan. It was pretty much a standard size but the bathroom was large. I found the lighting in the room to be lacking. The bathroom shower was very nice. The tub in the bathroom was a nice size but the water faucet that feeds the tub was severely undersized for a tub of that size. It took a long time to fill it up. The price for the room was on the expensive side all things considered.

Clean room with a nice balcony. Friendly staff. Nice bar

Amazing view and room, but was a little bit stinky the pool looks old . Will need an upgrade. Valet expensive.

Room was very clean. The only missing shower handle. But we enjoyed a lot in this hotel

Good nice clean

Clean. Also the San Antonio spouts were staying there.

Excellent

The room was clean the pool area was nice. And the staff is always wonderful.

Excellent property. We were well pleased with the surroundings, staff and service.

Room ,balcony and view were amazing. Restaurant and a pool bar was ok,expected more.Still great experience,will stay there again.

Beautiful hotel, our balcony view was wonderful

Clean room

Great location, walkable to Brickle , right next to the Miami river with water front trails that go to the Market Place. Staff gave us excellent service and followed up after checking in to make sure everything was good with the room and if we needed anything. Luna at the front desk gave us excellent service. We will stay here again next time we’re in Miami.

I love the view of the city, pools, and the bay. Very spacious and I enjoyed the amenities. The food was amazing. It was expensive, but well worth it.

Great

The staff was a amazing. The room was clean, but they should definitely do renovations. The walls were chipped and worn, expected a better aesthetic for the price. I hate when the lobby looks 100 times better than the room.

Excelente

Beautiful hotel ! The only thing is this place has soooo much hidden fees ! They literally charge a extra fee for EVERYTHING ! The restaurants had gratitude included with extra fees on top ! and valet parking all had gratitude included with extra fees for EACH day !

Amazing friendly staff members, easy check in and quick room service. The room looks beautiful!

The lobby was beautiful, rooftop bar and pool area were great! Beautiful spacious room. I would stay again.

Perfect

Excellent spot

Overall, the property is in a great location, and I loved the views. However, I was disappointed that there was no mention of some of the benefits of being a Gold Expedia member, which I have experienced at other hotels. Additionally, the thermostat was inaccurate, and I was disappointed to find a diaper at the bottom of the pool.

It was a great hotel and staff! Very clean and convenient. Location was perfect and beautiful walking distance!

This property was quiet and convenient for networking and getting around the city of Miami. The staff were pleasant and professional.

This hotel was interesting. The cleanliness was excellent. I wish there was more lighting in the room. It was sort of difficult to see at night with only a couple lamps. I do hate that the suites don't come with a microwave nor a fridge. It made it extremely difficult to bring back food. Considering the price, a fine hotel like this should have those appliances in each room.

Perfect

PARKING CHARGES ARE INSANE! The hold on my credit card was excessive, $150 a day, i never expected $450 to be on hold, after i already spent over $800.

Clean and I love the city view.

Yes view was amazing!

Quality hotel. Fantastic and friendly doorman and bellhop.

Entrance to the hotel was backed up a city block.

The hotel was overbooked . Five days prior to my pay at property

The staff was amazing, shout out to Gerald who checked me in. It’s very modern. I loved the pool, it has a spa on site. It’s also close to everything. Easy to get an uber, walking distance to CVS. Why I did not rate it a 5, is that my bathroom wasn’t very clean. So cleaning staff pay attention. Thanks

Too noise when someone was knocking at neighbor door for a while

Everything was wonderful! Great views and service. Definitely recommend

It was a beautiful room and worth price. Clean spotless

Beautiful views from the room , nice and friendly staff . Very clean and great location!!!

U have to pay for valet parking

Great hotel , great service ! Loved the pool

Only thing it is not on the beach front.

I had a wonderful time there

It was a really wonderful experience being able to stay there at that Hotel. I did have some problems with the AC, but they were very attentive to try to get it fixed and everything else I still give excellent reviews.

If i say too much they will know exactly who but i was interrupted by staff serval times feeling unsafe and no one done anything also for the amount of money rooms were half cleaned

Nice sized rooms and great location

Lucas at the front desk was great and went the extra mile to assist. The cleaning crew did not clean on the balcony even when requested we were promised someone would come and no one did. The staff member that took orders for in room dining was impatient and a bit rude.

Best choice so far

Angel at the front desk for check in was amazing. We had an early arrival flight and got to the hotel way before normal check in time. Bu had anticipated leaving our bags and going to the beach for several hours. Angel upgraded the room and got us checked in so early that we practically got an additional day at the hotel for free.

Wonderful location and friendly staff. Will be staying here in the future again.

I dislike a hotel where they keep their " drinks and snacks " on the tray and in the whole little fridge and that leaves you with nowhere to put your water or drink of choice...no ice maker and no vending machines..to think a water bottle would go for 10 dollars is crazy

We loved it.

Was amazing

My card got charge twice and I did not stay at this hotel. Never checked in or anything. I don’t know what to do or how to really go about this. I tried emailing you guys , but no response

Room was nice, comfortable bed and bathroom. Pool area was nothing special

The second issue is strictly with the app. Kimpton shows “free breakfast available” yet there is no place in the booking to add breakfast so the assumption is that you receive a free breakfast. Negative. I would remove the free breakfast available if you can’t opt into it.

Beautiful hotel in great location

Pretty beautiful hotel, hotel people were nice only issue was the parking. The valet parking lost the keys to our car

Beautiful views. Lovely spa

Just another great stay at the Epic. Place is just great, it’s likely home away from home

Great

Best views great pools and very nice staff

Amazing

Excellent service, spectacular hotel and views of the Coudax L4J.

Great

I like everything about this hotel. Clean room,family friendly, shopping, walkable

I enjoyed the treatment and how polite the staff was. Im definitely staying there again when I go back in December

The Kimpton Epic has an appearance that would make a person believe they are an upscale establishment. However, when you look at the small details, they are subpar. Compared to the lobby, the room had a very outdated and musty appearance. Our rainfall type shower head leaked more water than we had in the shower bbs

The best

It’s in a great location!

Cruise shuttle, pool and breakfast!

Staff was friendly and accommodating. The complimentary daily wine hour, personal balconies, and rooftop pools were worthwhile. We would definitely stay again.

this place is perfect, clean, and modern

Great hotel in a great location

Love it

** Very very helpful and friendly staffing here as well** 10/10

Excellent stay ! We loved it.

It was ok

Enjoyed my stay here. Only disadvantage is the pool closing at 7pm.

Room was clean comfortable beautiful views in walking distance to a lot of things

Lovely room over all

Great property with amazing views! Clean room and very central! Loved it!

Great

I really enjoyed my stay staff was very pleasure and helpful. Room was spacious, poolside was great and clean, food was great, but the congestion of the parking and valet service and trying to get from point A to B was very frustrating. But our over all stay was a great experience. But just no Miami is a very expensive so have your money right.

Very nice hotel, had small mishaps but they were taken care of immediately. Would definitely stay again

The property was very clean and nice. The bed was small and needs better pillows. The price for stuff was expensive at the hotel but I would stay and recommend this hotel.

I like everything there

My favorite location to stay with beautiful views. Clean & close to all my favorite areas Brickell, wynwood, shopping center.

Nice

Good overall experience

Absolutely stunning

I did not get the room I paid EXTRA for and the staff didn’t try to accommodate me at all.

First room: hair in the bathtub, dirty toiletries from previous guests, fingerprints, and hair on the bed and floor. Second room (after requesting a change): exactly the same issues—hair everywhere and sink not cleaned. For a hotel at this price point, this level of housekeeping is unacceptable. I would not recommend staying here unless they address serious cleanliness issues.

Very clean and well staff will stay here all the time

The massage at the hotel spa was not up to spa level expectations it felt rushed and left you feeling unsatisfied. Overall it is a clean convenient place to stay before a cruise with nice pools and plenty of shopping/restaurants in walking distance. Hotel staff were very nice as well.

everything was good

Definitely recommend

Very nice

Parking should be included, not $52 dollars a night that’s all

Great stay as always

Great staff

Had a great stay! The room was super clean and really nice. We loved hanging out by the pool, and the view from our room was amazing. Overall just a really good experience, would definitely come back!

The place is beautiful

Everything around and inside is so beautiful and perfect, the 2restaurants inside the facility zuma(downstairs) and are31 (upstairs) are finger liking good

n/a

Everything was great.

The property and area is amazing and beautiful.

Amazing hotel with a perfect gym spacious room and lobby ! House keeping was quite neglected and hard to talk to someone at the front desk

Great location, restaurant options especially brunch, loved the large balcony. I took naps out there!

Great location, beautiful and clean property, staff was super friendly, great experience all around!

Breakfast was very good