JW Marriott Miami
About JW Marriott Miami
This 5-star luxury hotel, located 8.5 miles from Miami International Airport, offers an outdoor swimming pool and a 24-hour fitness center. A flat-screen TV and mini-bar are included with each room. A well-equipped gym is offered for guests that like to keep fit and free WiFi is available in public areas. JW Marriott Miami offers a selection of restaurants, bars and cafés. Isabela’s serves a wide range of American dishes for breakfast. Drake’s Bar provides refreshing beverages and snacks in a traditional British atmosphere. The Miami Beach Convention Center and Crandon Golf Course are both 5 miles from the JW Marriott in Miami. Designed for the Whole You. We’re continuing our luxurious guestroom transformation to be completed by November 1, 2024. All areas & amenities remain available for your enjoyment.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
Reviews
The hotel is generally praised for its location, staff, and cleanliness. However, there are frequent complaints about the condition of the rooms, with many guests stating they are outdated, worn, or in need of renovation. The service, particularly from front desk and restaurant staff, is often described as poor or unhelpful.
- Convenient location
- Friendly and helpful staff (particularly housekeeping)
- Outdated or worn rooms
- Poor service from front desk and restaurant staff
- 4/5
Very good
- 5/5
Beautiful property located within walking distance of many restaurants or shops.
- 4/5
Very good
- 5/5
Had a great experience.
- 2.5/5
Very basic and every day the same food, not many options for a brand like JW. I had to eat breakfast out instead as the food was not tasty. Different options, and better service. The staff (one specific lady, a bit old) was rude, telling me that it was a self service restaurant, but in the bill they were asking for tips
- 5/5
Excellent!
- 5/5
Fantastic hotel, staff was amazing
- 5/5
Fantastic hotel, staff was amazing
- 1/5
The roof top pool was excellent. You could hear next room people talking it was like being in a tin can. Over night car parking very expensive.
- 3/5
The staff was great, though, very friendly and helpful, especially the bellmen and the receptionists at check in!
- 5/5
Staff was super friendly.Amazing experience!
- 5/5
Location was fantastic and all the amenities were amazing
- 5/5
Clean room, kind staff, great location.
- 5/5
Exceptional
- 5/5
Great Hotel
- 3/5
Room service food stale, unfriendly welcoming desk, I.e no welcoming explanation of establishment, explain if incidental charges being applied and lack of courtesy if an individuals name was pronounced correctly.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
- 4.5/5
Superb
- 1.5/5
Only the location It’s overrated, service is poor. Breakfast is a disaster. There are no options and they ran out of coffee and many things from the buffet. You have to queue for coffee you have to queue for omelette, and you pay 500 bucks per night There were no enough towers in their room and on top of that we asked for an additional pair of slippers because there was only one pair and we were four, and the reply was that they ran out of slippers. Will never return to this place, a total waste of money
- 1.5/5
Only the location It’s overrated, service is poor. Breakfast is a disaster. There are no options and they ran out of coffee and many things from the buffet. You have to queue for coffee you have to queue for omelette, and you pay 500 bucks per night There were no enough towers in their room and on top of that we asked for an additional pair of slippers because there was only one pair and we were four, and the reply was that they ran out of slippers. Will never return to this place, a total waste of money
- 5/5
Amazing
- 4/5
Very good
- 5/5
Mark at the front desk was so kind! He acknowledged my toddler and gave him a little color kit to calm his nerves. As a family who travels a lot, a little acknowledgement even to small humans means goes a long way with me. I appreciated it. Sheets were crispy and beds were comfy.
- 3/5
the room was clean, the beds amazing and the property very well taken care off, I had real issues with the towels, we were a party of four( as per the reservation) two adults and two kids, I had to call the front desk every day for the extra towel, 10 days in total and once had to call for toilet paper, it got to a point that it became anoing
- 4.5/5
Superb
- 3.5/5
Outdated
- 3.5/5
Location Outdated
- 1/5
Property is old- musty/ wet smell
- 2/5
Charged for internet--ridiculous since I am an elite Bonvoy member. Charged for 1/2 day valet parking when car rental dropped off car for me only an hour before. Greedy fees.
- 4/5
Clean Bad customer service
- 4/5
Clean Bad customer service
- 4/5
Clean, newly renovated corner room, end of hallway. A lot of street noise overnight, well I to the early morning …didn’t get much sleep
- 4/5
Clean, newly renovated corner room, end of hallway. A lot of street noise overnight, well I to the early morning …didn’t get much sleep
- 2/5
The hotel is fantastic. The front desk staff and support staff were fantastic. I was just angry to learn that i was charged $121 for the mini bar when I never used it.
- 2/5
The hotel is fantastic. The front desk staff and support staff were fantastic. I was just angry to learn that i was charged $121 for the mini bar when I never used it.
- 5/5
Exceptional
- 4/5
Very good
- 5/5
very nice staff, especially the front desk worker
- 5/5
very nice staff, especially the front desk worker
- 5/5
Amazing experience. Thanks
- 5/5
Amazing experience. Thanks
- 5/5
All
- 5/5
All
- 5/5
Exceptional
- 5/5
staff and location
- 5/5
staff and location
- 4.5/5
Superb
- 2/5
Locatia in Miami Old hotel , old rooms , poor breakfast, old elevator , Not a good hotel
- 4/5
Amazing service and staff was very curtious
- 4/5
Amazing service and staff was very curtious
- 1.5/5
Location is central and walkable during the day Sheets were stained. Floor 16 and higher has outdated rooms with mold and musty smells and the most filthy flooring and rugs. Got stuck in right side elevator upon arrival by lobby. Staff seemed indifferent and could not provide solutions. A loud area to stay at night; police activity constantly.
- 3/5
staff was good and cordial. Hotel needs some upkeeping, lobby is nice but the rooms are outdated and the cleanliness needs to be better. Towels are old and stained.
- 3/5
staff was good and cordial. Hotel needs some upkeeping, lobby is nice but the rooms are outdated and the cleanliness needs to be better. Towels are old and stained.
- 1.5/5
Location is central and walkable during the day Sheets were stained. Floor 16 and higher has outdated rooms with mold and musty smells and the most filthy flooring and rugs. Got stuck in right side elevator upon arrival by lobby. Staff seemed indifferent and could not provide solutions. A loud area to stay at night; police activity constantly.
- 2.5/5
Property is ok what you will expect for a JW, however an update in certain areas will be good.
- 2/5
This was not a 5 star hotel or normal quality of JW. I was shocked at how everything was run down and lacked any amenities.
- 2/5
This was not a 5 star hotel or normal quality of JW. I was shocked at how everything was run down and lacked any amenities.
- 3/5
Location Property need more maintenance, Not what we expected
- 3.5/5
n/a We could not use the fridge due to having the hotels own things in it, no microwave and there was only one packet of coffee.
- 4.5/5
Restaurant The room wasn’t ready and it was check-in time. I asked for the front desk to call me when it was ready. They never called. I went back to the front desk after 2.5 hrs. They said “we emailed you”. I was tired from a long day and wanted to relax but felt uncomfortable waiting around for 2.5 hours expecting a call.
- 5/5
The staff was great N/A
- 5/5
Good place
- 5/5
Good place
- 5/5
Great stay
- 5/5
Great stay
- 4/5
The only dis-appointment was from guests in the next room. Those people decided to party loudly in the room instead of going to a bar or restaurant (cheapos!) and were so loud that we could hear conversations and laughter in our room. This went on from around 10:00 PM to past Midnight. We repeatedly complained to the front desk and they sent someone to talk to the other guests, but not long after they left, it all started again. Thankfully we did not have an early flight next morning or else we would be in trouble. Cannot blame the hotel for this .
- 4/5
The only dis-appointment was from guests in the next room. Those people decided to party loudly in the room instead of going to a bar or restaurant (cheapos!) and were so loud that we could hear conversations and laughter in our room. This went on from around 10:00 PM to past Midnight. We repeatedly complained to the front desk and they sent someone to talk to the other guests, but not long after they left, it all started again. Thankfully we did not have an early flight next morning or else we would be in trouble. Cannot blame the hotel for this .
- 2.5/5
Breakfast was good and had a variety of hot and cold options including bacon, sausage and an omelette station. But it can get a little busy around the omelette station. Property shows its age. The carpets in the room are dated but the property is clean overall. Also I made the booking through booking.com with breakfast and parking included, but I had some trouble getting those sorted.
- 5/5
Upgraded at check-in, super comfortable bed
- 5/5
Upgraded at check-in, super comfortable bed
- 4/5
-Location -Facilities -Room service -After landing on the evening of the 12th, we were warmly welcomed by the customer care receptionist, who was truly helpful and supportive in all aspects. We have stayed at JW Marriott properties across different cities worldwide and consistently appreciated their hospitality and dedication to maintaining genuine five-star service standards. Unfortunately, our recent stay at JW Marriott Miami did not meet those expectations. During checkout, when we requested luggage storage for 2 hours, the male receptionist asked us to arrange and align our own luggage, explaining that no staff member was available at that time. This felt unprofessional and inconsistent with the service standards expected from a five-star hotel. Guests should not be instructed to handle luggage arrangements themselves, especially considering the premium rates paid for the stay. If staffing was limited, the luggage should have been managed by the hotel team at an appropriate time. When I asked for the feedback form, he attempted to share something else that was irrelevant to my request. This experience was disappointing and has made us reconsider booking JW Marriott properties in the future. We hope this feedback is taken constructively and helps reinforce the high service standards that JW Marriott is known for.
- 5/5
Great hotel, great location, nice rooms and very friendly staff! Definitely would stay here again.
- 5/5
Great hotel, great location, nice rooms and very friendly staff! Definitely would stay here again.
- 5/5
Room the lounge
- 5/5
Room the lounge
- 4.5/5
The front said I was schedule to check out on December 14th and my stay was until the 15th and they had extra charges added to my account. However I showed my confirmation and they did correct the Issue, but it was embarrassing.
- 2/5
Room too noise, knocking doors all the times, mainly from housekeeper. Street noise also
- 2/5
Room too noise, knocking doors all the times, mainly from housekeeper. Street noise also
- 3.5/5
the breakfast spread was beautiful and delicious
- 3/5
Bad for the price
- 3/5
Bad for the price
- 5/5
Room was clean and everything was just great
- 5/5
Room was clean and everything was just great
- 5/5
Great location. You can walk to everything. Staff is great too. Clean, modern enough and safe. I just wish they had a microwave, at least just one in each floor. But besides that, I can’t think of anything bad to say. Great price for the area also.
- 5/5
Great location. You can walk to everything. Staff is great too. Clean, modern enough and safe. I just wish they had a microwave, at least just one in each floor. But besides that, I can’t think of anything bad to say. Great price for the area also.
- 5/5
- 5/5
- 5/5
Amazing Hotel and service
- 5/5
Amazing Hotel and service
- 5/5
First, who ever checked me in was phenomenal. Very accommodating. The hotel itself was very beautiful, clean, and up to date. The location was prime, by many restaurants and Brickell City Center. Valet guys were fast and efficient. The entire stay was a 10.
- 5/5
First, who ever checked me in was phenomenal. Very accommodating. The hotel itself was very beautiful, clean, and up to date. The location was prime, by many restaurants and Brickell City Center. Valet guys were fast and efficient. The entire stay was a 10.
- 4/5
Place was neat and tidy
- 4/5
Place was neat and tidy
- 5/5
除了设施有点旧之外,其他的都很好,早餐很好,服务人员很好,餐厅的人员还免费给我提供一次性餐具,非常非常好。
- 5/5
除了设施有点旧之外,其他的都很好,早餐很好,服务人员很好,餐厅的人员还免费给我提供一次性餐具,非常非常好。
- 5/5
Perfect
- 5/5
Perfect
- 0.5/5
I didn’t like anything about this hotel. The location wasn’t bad but the room we stayed was smelling so bad and air conditioner wasn’t working well. Management can double check for the smell; room 1817. Also, the windows are not isolated well so it was hard to sleep because of the very loud exhaust sounds.
- 5/5
Perfect place to relax!
- 5/5
Very convenient location. Staff members were professional and paid attention to detail.
- 5/5
Very convenient location. Staff members were professional and paid attention to detail.
- 5/5
Very nice experience! The hotel is close to everything and the atmosphere was relaxed.
- 5/5
Perfect for a short getaway — clean, quiet, and excellent service.
- 5/5
Nice for one night. Great policy of early check in and we got upgraded! Just not the best part of town.
- 5/5
Nice for one night. Great policy of early check in and we got upgraded! Just not the best part of town.
- 4.5/5
Good location, great staff
- 5/5
- 5/5
- 5/5
Nice place although hallways had some discarded items
- 5/5
Nice place although hallways had some discarded items
- 2.5/5
The location of the hotel was fantastic, steps away from the best shopping and restaurants in Miami. Awesome pool area. We paid extra from club lounge access. Bad move I thought I was in a hospital cafeteria! Very poor decor and food choices. Breakfast room was much the same. Loved the breakfast staff, tried their best but cannot speak English! For $1000 Aud a night I was very very disappointed. We stayed 4th of July and there were no decorations or events on offer. I thought Americans loved 4th of July!
- 3/5
When checking in the staff did not advise me of any of the amenities or what to do with my car. No valets for over 20 minutes wait. I had to ask for information as opposed to most 5* hotels advising you in advance. Also concierge where very grumpy. Nice hotel and excellent room. Great bar and bar staff. But front desk etc. were disappointing.
- 3/5
When checking in the staff did not advise me of any of the amenities or what to do with my car. No valets for over 20 minutes wait. I had to ask for information as opposed to most 5* hotels advising you in advance. Also concierge where very grumpy. Nice hotel and excellent room. Great bar and bar staff. But front desk etc. were disappointing.
- 1/5
Not hot water ! Bad logical service of staff
- 1/5
Not hot water ! Bad logical service of staff
- 5/5
Great location in the heart of Brickell
- 5/5
Great location in the heart of Brickell
- 3/5
Bathroo was dirty, shower leaked onto floor and toilet had flushing issues.
- 3/5
Bathroo was dirty, shower leaked onto floor and toilet had flushing issues.
- 5/5
Perfection!
- 5/5
Perfection!
- 1/5
The hotel was great; unfortunately the next room was occupied with a Family with tree kids that started playing/crying at 7:00am (Sunday) the family makes my experience terrible.
- 1/5
The hotel was great; unfortunately the next room was occupied with a Family with tree kids that started playing/crying at 7:00am (Sunday) the family makes my experience terrible.
- 5/5
The property was very clean and staff was very nice. The bed was very comfortable and the linens were cozy and soft.Would definately stay here again.
- 5/5
The property was very clean and staff was very nice. The bed was very comfortable and the linens were cozy and soft.Would definately stay here again.
- 5/5
Was clean and close to multiple dining establishments.
- 5/5
Was clean and close to multiple dining establishments.
- 5/5
Great experience 😊
- 5/5
Great experience 😊
- 1/5
Staying at a JW Marriott should be positive, we were not expecting such a bad experience. We arrived very late and decided to go to the bed and not requesting a change due to the odor. This hotel looks like a Motel 6, premises are very old and the type of people staying in the hotel were very cheap (horrible people). This is a brand that is melting down!!!!!!
- 1/5
Staying at a JW Marriott should be positive, we were not expecting such a bad experience. We arrived very late and decided to go to the bed and not requesting a change due to the odor. This hotel looks like a Motel 6, premises are very old and the type of people staying in the hotel were very cheap (horrible people). This is a brand that is melting down!!!!!!
- 5/5
Absolutely Excellent! I checked in very early and Irene was super helpful and very Friendly. She went out of her way to ensure I was comfortable and also gave me an upgrade. She had a very friendly professional Demeanor, and I can’t say enough great things about her and everyone at this property. Everytime I had a question they were there with a smile and went above and beyond to ensure I had a great stay. Thank you very much JW Marriott Miami @ 1109 Brickell Avenue, Miami, FL, USA 33131. Thank You, ~ Wes It was absolutely PERFECT!
- 4/5
The room cleaning is not very detailed. One day the cleaning lady left a cleaning bottle and the other day there were garage underneath the table.
- 4/5
The room cleaning is not very detailed. One day the cleaning lady left a cleaning bottle and the other day there were garage underneath the table.
- 5/5
Amazing location and the staff was very useful and great service
- 5/5
Amazing location and the staff was very useful and great service
- 5/5
Great location, wonderful service.
- 5/5
Great location, wonderful service.
- 5/5
Everything is good
- 5/5
Everything is good
- 5/5
Location Excellent Hotel Clean Food Very Good Staff Awesome
- 5/5
Location Excellent Hotel Clean Food Very Good Staff Awesome
- 5/5
Great facilities
- 5/5
Great facilities
- 5/5
Property and staff were great! The hotel is a bit on the older side but nothing to complain about here. Lots of places to walk to eat as well.
- 5/5
Property and staff were great! The hotel is a bit on the older side but nothing to complain about here. Lots of places to walk to eat as well.
- 5/5
My only minor quibble was the traffic noise was a bit loud. Get a room on the opposite side if that kind of thing bugs you.
- 5/5
My only minor quibble was the traffic noise was a bit loud. Get a room on the opposite side if that kind of thing bugs you.
- 3/5
Needs remodel- carper, wall coverings on guest room floors well below expectation fo JW property. 3 of 5 or 6 lights in room did not work. One attached to bed )reading light) had no bulb, was hanging by bare wiring, etc. - borderline unsafe, but truly substandard. Won’t be back.
- 3/5
Needs remodel- carper, wall coverings on guest room floors well below expectation fo JW property. 3 of 5 or 6 lights in room did not work. One attached to bed )reading light) had no bulb, was hanging by bare wiring, etc. - borderline unsafe, but truly substandard. Won’t be back.
- 4/5
Pool was closed for private event for a portion of our stay. Old amenities and dated. Rooms were recently updated and great.
- 4/5
Pool was closed for private event for a portion of our stay. Old amenities and dated. Rooms were recently updated and great.
- 3/5
Buffet breakfast was good. Parking expensive. Rooms small for the cost.
- 3/5
Buffet breakfast was good. Parking expensive. Rooms small for the cost.
- 5/5
I was really pleased with the JW Marriott in Brickell. From the lobby to the rooms, everything was clean and well appointed. The convenience of the location to Brickell Key for walking and Brickell City Center for shopping and dining made for a really nice stay.
- 5/5
I was really pleased with the JW Marriott in Brickell. From the lobby to the rooms, everything was clean and well appointed. The convenience of the location to Brickell Key for walking and Brickell City Center for shopping and dining made for a really nice stay.
- 5/5
Beautiful hotel. Friendly staff.
- 5/5
Beautiful hotel. Friendly staff.
- 5/5
Helpful staff and front desk. The only issue is that the name of this Marriot is very similar to the other Marriot on 255 Biscayne where I should have been attending a conference. Names should be different for each location.
- 5/5
Helpful staff and front desk. The only issue is that the name of this Marriot is very similar to the other Marriot on 255 Biscayne where I should have been attending a conference. Names should be different for each location.
- 4/5
Nice location near many restaurants and the mall.
- 4/5
Nice location near many restaurants and the mall.
- 4/5
Elevators are old and often faulty.
- 4/5
Elevators are old and often faulty.
- 2/5
We arrived 15 minutes after check in (415) but didn’t have a room ready for another hour of us just sitting in the lobby waiting
- 2/5
We arrived 15 minutes after check in (415) but didn’t have a room ready for another hour of us just sitting in the lobby waiting
- 5/5
Super comfy bed!! Everything perfect except our room service breakfast, it was cold, gross and didn’t come with correct condiments but the bed comfort made up for it
- 5/5
Super comfy bed!! Everything perfect except our room service breakfast, it was cold, gross and didn’t come with correct condiments but the bed comfort made up for it
- 5/5
Wonderful
- 5/5
Wonderful
- 4/5
Clean, but dated. Great location.
- 4/5
Clean, but dated. Great location.
- 4/5
Great location.
- 4/5
Great location.
- 3/5
The hotel seem pretty dated and in need of updating in a number of places. Otherwise a good stay.
- 3/5
The hotel seem pretty dated and in need of updating in a number of places. Otherwise a good stay.
- 5/5
Excellent place
- 5/5
Excellent place
- 5/5
We stayed one night for Martin Fierro Latinos awards and we had a great time. Room service was great and staff very kind and attentive!
- 5/5
We stayed one night for Martin Fierro Latinos awards and we had a great time. Room service was great and staff very kind and attentive!
- 5/5
Disappointed that we only found out in morning there was only one coffee capsule for nespresso and we were in a hurry on our way to airport
- 5/5
Disappointed that we only found out in morning there was only one coffee capsule for nespresso and we were in a hurry on our way to airport
- 5/5
beautiful location
- 5/5
beautiful location
- 5/5
I rnjoyed my stay.
- 5/5
I rnjoyed my stay.
- 5/5
Hotel was clean and service was great
- 5/5
Hotel was clean and service was great
- 4/5
Beautiful property. Staff was amazing. Valet, front desk and housekeeping was great
- 4/5
Beautiful property. Staff was amazing. Valet, front desk and housekeeping was great
- 4/5
The price for breakfast and for valet parking very expensive
- 4/5
The price for breakfast and for valet parking very expensive
- 2/5
1st: No room for the car. Told to park elsewhere yet they parked the nicer cars. Overall room was clean bed was comfortable. attention to details though did not justify the $450+ room. 2nd: No one is doing QC on service or staff. Complimentary room coffee had the machine but no coffee. No big deal goto concierge level but the coffee machine is broken. Call front desk (i'm on red bull now) and they tell me to go down 20 floors to the 2nd floor. No Marriott you need better QC at the room and tier levels or send up a pot of coffee! 3rd: Had dinner at the hotel restaurant. Ordered beefsteak tomato Burrata-meal came with 2, yes 2 cherry tomatoes. Staff had no idea what a beefsteak tomato was or what the menu stated. Off to bar for food-it was good 4th: The hotel maybe housing migrants. I don't knock any migrants they're just getting through life.But look i cant have 6 people, babies crying family squabbles next door late night. Marriott, its your premier hotel in Miami. All I need is a comfortable bed (it was very good) a quite nights sleep (nope, family next door) and just a little caffeine to get started-for 450++/night. My opinion-go elsewhere until they solve the QC issues.
- 2/5
1st: No room for the car. Told to park elsewhere yet they parked the nicer cars. Overall room was clean bed was comfortable. attention to details though did not justify the $450+ room. 2nd: No one is doing QC on service or staff. Complimentary room coffee had the machine but no coffee. No big deal goto concierge level but the coffee machine is broken. Call front desk (i'm on red bull now) and they tell me to go down 20 floors to the 2nd floor. No Marriott you need better QC at the room and tier levels or send up a pot of coffee! 3rd: Had dinner at the hotel restaurant. Ordered beefsteak tomato Burrata-meal came with 2, yes 2 cherry tomatoes. Staff had no idea what a beefsteak tomato was or what the menu stated. Off to bar for food-it was good 4th: The hotel maybe housing migrants. I don't knock any migrants they're just getting through life.But look i cant have 6 people, babies crying family squabbles next door late night. Marriott, its your premier hotel in Miami. All I need is a comfortable bed (it was very good) a quite nights sleep (nope, family next door) and just a little caffeine to get started-for 450++/night. My opinion-go elsewhere until they solve the QC issues.
- 5/5
Great place.
- 5/5
Great place.
- 5/5
Perfect location in Brickell. Safe and easy to walk to shopping, great restaurants and a great walking path along the water.
- 5/5
Perfect location in Brickell. Safe and easy to walk to shopping, great restaurants and a great walking path along the water.
- 3/5
Old Hotel rooms
- 3/5
Old Hotel rooms
- 5/5
Excellent Customer Service!! Valet Parking employees A++
- 5/5
Excellent Customer Service!! Valet Parking employees A++
- 2/5
Very dated. Old everything. For $200-$400 per night, find something else.
- 2/5
Very dated. Old everything. For $200-$400 per night, find something else.
- 1/5
The shower did not work on my last day and all they did was give me 5,000 Marriott points.
- 1/5
The shower did not work on my last day and all they did was give me 5,000 Marriott points.
- 5/5
Great hotel! Great location!
- 5/5
Great hotel! Great location!
- 5/5
Excellent
- 5/5
Excellent
- 3/5
PARKING WAS TOO EXPENSIVE!
- 3/5
PARKING WAS TOO EXPENSIVE!
- 4/5
The employee were wey friendly and helpful.
- 4/5
The employee were wey friendly and helpful.
- 4/5
The staff were friendly and very helpful. I just didn't like how much money I had to put out and there was no microwave, fridge to store my personal stuff. However, this was the first vacation I gave my parents and they loved it. Also, I really like how its in the city.
- 4/5
The staff were friendly and very helpful. I just didn't like how much money I had to put out and there was no microwave, fridge to store my personal stuff. However, this was the first vacation I gave my parents and they loved it. Also, I really like how its in the city.
- 5/5
Excellent place
- 5/5
Excellent place
- 5/5
Convenient location for business. Friendly and professional staff. Great room and service. It's worth the stay.
- 5/5
Convenient location for business. Friendly and professional staff. Great room and service. It's worth the stay.
- 5/5
Amazing hotel... good service, ggod gym , nice pool
- 5/5
Amazing hotel... good service, ggod gym , nice pool
- 5/5
The property is beatiful as welk as being very close to the bay.
- 5/5
The property is beatiful as welk as being very close to the bay.
- 5/5
.
- 5/5
.
- 4/5
Well located close to many business and restaurants
- 4/5
Well located close to many business and restaurants
- 5/5
Checked in and out was as easy as I thought it would be. The pool area was nice and clean with a nice view. There was nice restaurants in the surrounding areas, Unfortunately I wasn’t able to check the dining area from the JW Marriott because of my tight schedule but I would try in the near future.
- 5/5
Checked in and out was as easy as I thought it would be. The pool area was nice and clean with a nice view. There was nice restaurants in the surrounding areas, Unfortunately I wasn’t able to check the dining area from the JW Marriott because of my tight schedule but I would try in the near future.
- 2/5
The resort is outstanding! The people at the reception and the concierge useless! They simply dont care about the passangers. They are usually sold out so they think they dont need to give any service to the passanger.
- 2/5
The resort is outstanding! The people at the reception and the concierge useless! They simply dont care about the passangers. They are usually sold out so they think they dont need to give any service to the passanger.
- 5/5
Love it!!
- 5/5
Love it!!
- 5/5
The luxurious outlook, the comfort, the location.
- 5/5
The luxurious outlook, the comfort, the location.
- 4/5
Great area
- 3/5
Very worn down room Multiple Stains on carpet
- 5/5
Great property
- 5/5
My stay was very good and will recommend staying here.
- 3/5
Terrible bedding. Short coarse sheets. Bar closed before 11. So so room service.
- 3/5
We were given a room on the 19th floor that was in need of serious renovation. Little did we know that when we checked in. This is a bad policy of some hotels and for the money we paid, we were dissatisfied. I will have to point out that when I mentioned it to Nicholas in the morning, he did comp us for the breakfast, which was appreciated.
- 5/5
Excellent staff!
- 5/5
Absolutely wonderful staff. After a difficult day of traveling, it was wonderful to find a staff ready and willing to assist as needed.
- 1/5
Service was very bad especially front deck
- 5/5
Beautiful place like any Marriott around the world
- 5/5
Easily accessible and well maintained property
- 2/5
The property is old and needs to be renovated. The staffs were phenomenal and super attentive, friendly. I hate that the bellman has to go up and down the stairs to transfer baggage. The carpet was filthy and lifting. The hallway carpet on the 19th floor had a long tear. I wanted to have a very great new year and I did. Housekeeping did their very best but I had to give them a 1star for cleanliness and property condition.
- 5/5
Well I can tell ,my experience on this awesome hotel was 10 start. I love the staff since the valet parking whit great guys serving very special. Staff on lobby perfect respectful and knowledgeable. Plus’s the clean staff alway what you need and the last no least the room services food delivery on time and delicious I love jw Marriott on brickel Miami.
- 5/5
Room was ready early got upgraded very clean and close to alot of things
- 4/5
Rooms in need of upgrade. Very dated.
- 5/5
Love this place!
- 5/5
Overall a great experience and we will definitely be staying at this hotel again.
- 5/5
Excellent property for its customer service , rooms, decor, staff and price.
- 5/5
Great hotel. Safe and luxurious
- 5/5
Spacious rooms and excellent service
- 1/5
Bad hotel
- 5/5
Great place. Great location
- 5/5
They had a room ready when we got there instead of making us wait.
- 5/5
Seguro volveremos! La ubicación, la atención…todo muy bueno!
- 2/5
They have us a contiguous room that had literally a party going on in the other room, and would change them or us, They blocked our door for three times, so we had to go to the front desk every time to get it unlocked, and they apologized every time, and didn’t ask for anything else but the day we where checking out a lady at the front desk told us we had to be accompanied to our room by security because they needed a credit card which nobody ever asked for, and something we where going to use because we were checking out but still she was yelling at us… luckily the supervisor was around and listen so he apologized.
- 5/5
Wonderful people!
- 3/5
I am not happy after I got home from checking out. I notice I was getting alerts that there is fraud charges happening. I cal the gas company they stop all charges. So it seems that valet took my gas card from vehicle.
- 4/5
I believe the parking is over charged especially that the car was parked for two days without any movement . The breakfast was overcharged and they didn’t offer any discount
- 5/5
Amazing welcome and great staff !
- 5/5
STAFF REALLY FRIENDLY AND ROOM BIG ENOUGH
- 5/5
Yes
- 5/5
Very nice hotel. The staff was very friendly and the location was great everything in walking distance.I would recommend it and will be back.
- 4/5
The hotel was nice and clean. Relatively quiet too
- 5/5
Friendly and helpful staff, very clean, great service and food too.
- 4/5
Great pool nice rooms💗
- 5/5
I like the spacious room and the pool facility (I like swimming as a work-out and to relax). The location in superb if you are traveling on business to Miami's financial district. The pricing was also reasonable. The check-out time is very firm and I had to pay a half-a-day given that my return flight was not scheduled until later in the day.