Holiday Inn Miami - International Airport by IHG

Awesome

Staff was great! Restaurant was nice too

Second time staying here will definitely stay again convenient close to the airport and the cruise terminal

Breakfast was good.

Descent hotel but outdated.

Disgusting place! Hallway smelled like pee and the room smelled like body odor. The paint everywhere was chipping off, the looks were stained and appeared dirty. I checked in and then checked out 20 minutes later. I could not stay.

Room was nice, but walls seemed quite thin, & you could hear everything around you.

This is a slightly older property so everything is not pristine but the rooms were very clean, the beds were comfortable and the pillows were great. The staff were courteous and friendly. The restaurant was good and I was pleasantly surprised at how little noise there was from airplanes the hotel is right by the airport. All in all it was a nice place to stay.

The hotel was good for proximity to the port. There’s a restaurant on promises. Staff really nice. Room was decent. The only thing I didn’t like was the loud night club music. we stayed on 6th floor and it sounded like there was a club over our heads. Music played from 7PM til 2AM

Staff were super friendly. Rooms absolutely were not available until after 2:00pm. However, they did provide a service for you to drop off your bags and go exploring until it was check-in time. Room was very clean and spacious. It is an older hotel so there was still carpet in the rooms. It was a short Uber ride to the restaurants and shops. I will definitely stay here again.

Everything was great and shuttles were very helpful!

Always a great stay

Parking was a different price after I arrived. Also, property is run down, but pretty good for the price of the room

The staff was very helpful. Kayla (Receptionist), Murat and his assistant (Bar) and Mauricio (Driver) were all exceptional. Kayla and Murat made our stay so comfortable that we stayed for two additional days when we returned from our cruise. The rental car service at the hotel was very easy. Thank you Kayla.

It was great stay the staff was always cleaning and my favorite part how helpful they were with the shuttle from the airport to the hotel and to take a shuttle to the port of Miami for my cruise vacation. It was a great time.

Good

Excellent

Clean room , friendly staff

Stuff Cleaning

Very good

The hotel was ok ice machines didn’t work.

Exceptional

Hygiene items were nice, but pool wasn't very clean.

Close to airport. Had shuttle...

It was great place to stay before a cruise the night before. It was close to the airport and they also have a Cruise Shuttle, which was great. The only thing there was a loud noise in our toilet when you would flush it occasionally… I forgot to report it to the front desk. We had a delicious dinner at the restaurant upstairs and bartenders were very accommodating, and the food was delicious.Thank you!

The room was smelling so bad and the carpet very dirty I didn’t like it , it was smelling like smoke but it was worst, very poorly clean!! The room stinks!!

Great location

Our plane kept having delays and we weren’t able to make it here in time and they wouldn’t give us back our money. We ended up sleeping at the airport instead of a paid hotel room. I was so disappointed I thought because of our situation hey would understand but not

It was fine! Nothing outstanding but the 5 layers of paint in our room chipping away was a little disconcerting.

none none

Like this hotel a lot. So many things available for a quick stay: clean facilities, great bed, easy breakfast before a flight. Highly recommend and would stay again.

Bueno

Cozy. Most of the staff was good. Had a cafeteria that was convenient. Breakfasts was good! The carpet at the room was nasty. The guy at the cafeteria was rude and we had to pay them per bag for them to keep our luggage until check-in.

The room was dirty

Everything was good except at checkout is like they rush you at the front desk and I disliked the fact that they still want to charge you for parking even if we already staying there but other than that everything was good especially the cleaning lady Alejandra she was very helpful and very polite she’s amazing!

Great layover spot with more than you need

Pleasant

Then I woke up with a throbbing headache and ended up smelling a gas leak all on the 4th floor. I let the manager downstairs know and there was no urgency to check it out!

Had transportation to and from for free Had transportation to cruise terminal for $15 per person

Staff was very helpful

Love the hotel and. Housekeeping Roads nearrby were too busy

Great place for families

Great location.

Close to airport but very dirty throughout the property. Room smelled like urine, bathroom sink couldn’t use without water going all over the counter because the faucet was not correct size. Had to hold shower handle because the shower head was broken. Bed was comfy

Bar was great

The room was clean but a bit dated. It's not as new as it appears in the pictures but is a good hotel for the price. The staff were helpful in providing information regarding the area as well and the breakfast was good.

El personal es super amable, la comida es rica.

The staff were friendly and very helpful. Kayla and Murat ensured that we had such a fantastic stay that we are going to stay at this location again.

Upon arrival to the hotel, attendant said there was no rooms available. I then went on and booked a room online. I went back in gave my confirmation number was then given the worst room facing garbage area. The next day I was locked out of my room that had been paid for in advance. When I went to inquire why was my entry card deactivated his response was my phone did it. He was interested in seeing my id again. Well I kept my phone attached to the new cards which worked until I checked out . I made the best of my trip, dined in the restaurant one evening. My overall rating would be a 4.5 to 5 out of 10. Place needs deep cleaning and updating.

Place needs to be updated. Rooms are dark with nasty patched up carpet. The hallways have dust mites through out. Need to be renovated. Shaw on Holiday In for putting their name on it.

Location Old buildings, not good maintenance

Location Old buildings, not good maintenance

Clean room, nice location.

Great

Exceptional

Definitely dated. Not as clean and polished as I am used to from Holiday Inn Dated, dirty and hot hallways and areas outside of the room.

Dated, dirty and hot hallways and areas outside of the room.

The staff was very friendly. Check in was easy and quick. The dinning room staff was very friendly and the food was good, pricey but worth it. Thank you for your transport to the port. I will be returning next month. Hope all goes well

Hotel was fine, staff was super friendly

Great place to stay, very clean and helpful people

The vending machine took our money but other than that it was good. Do not try to use the vending machines outside in the halls. At least on floor 5 it was completely empty

It was good for the price, but our shower room door was broken, and the door couldn’t open properly because of the toilet stopping it. The restaurant was good for happy hour, but the lounge when u come in was a lil hot other than that ok

The building needs to be updated especially the floor covering. I will stay there again I recommend this hotel. Thanks

Everything Shuttle moves slow

Shuttle moves slow

Simple clean and quiet place. No problems or complaints

Smell old

Room was dated and dirty ripped carpet

Room was clean and comfortable. Shuttle from the airport was convenient. Breakfast was good

The hotel needs some upgrades and it could have been cleaner

Older hotel but clean and beds and pillows were comfortable for sleeping. Stayed one night and took advantage of cruise parking and cruise shuttle service. Staff was great -very friendly and helpful.

The staff was rude an not helpful

Service was good but hotel is aged.

The room was spacious and clean. Staff was welcoming. Did not try breakfast or Bar. But my overall time was great.

Superb

ITS NICE EVERYTHING IS FINE

Poor

The women at the front desk were not at nice or helpful. There was a young man there on Saturday before we left that was so helpful. The women acted mad because he was helping us. I think his name may have been Angelo. The women that checked us in acted annoyed if we asked a question. Not very inviting to come back too.

Very friendly staff

Overall property was nice, little old and could use a little TLC, great roof top bar and canteen in lobby, love the airport shuttle, staff were great, definitely recommend.

The pool was nice The view outside our windows was terrible. Better to have no windows in that room.

Clean and quiet

Need to provide continental breakfast.

The hotel has a good restaurant and we enjoyed the breakfast and free shuttle service.

The room was clean and bed comfortable. Staff at the desk were incredible! The restaurant staff same. The restaurant was a great place to relax after a long day of traveling. We did not feel comfortable walking anywhere. Great location for getting to the cruise docks.

Exceptional

Would definitely recommend this hotel for any airport areas stay needs.

Good

Very good

Conveniente y Locatel close to AirPort and Aguttle service

Clean and friendly staff Smoking in close proximity of the building

Exceptional

Nothing Very rundown, needs renovation and better quality food.

The food and service at the restaurant on the top floor was fantastic.

Smooth stay!!

Stayed one night after my cruise. The bed was very comfortable

For our overnight between flights, the hotel was very good and close to the airport with 24 hours free shuttle every half hour. The place was clean and staff great with a decent restaurant upstairs (with great music as it was Saturday night). I would’ve given it a higher rating but parts of the hotel were a bit run down. Our room definitely could’ve used new carpet and showers need to be upgraded. Otherwise, it was a good place to stay for our overnight but I’d have a tough time for a longer trip.

Buena hubicacion.

Exceptional

Dirty rooms and bathroom bed is not comfortable very nasty

Passable

Nice rooms, restaurant on property, convenience to cruise terminal, good rate for king size room.

Great experience. Shuttle to ship was wonderful.

It’s an ok place for a night

I definitely would not recommend The room , how difficult it was to get to the restaurant on top. The cafe downstairs

I definitely would not recommend The room , how difficult it was to get to the restaurant on top. The cafe downstairs

Exceptional

The restaurant was a plus and closes to the airport

The rooms seemed small. The breakfast buffet is not included in your room price. $16 per person, per day. They also charged $20 a day to have our rental car parked on the property. They seem to nickel and dime everything. The staff was amazing but not worth the price. If you order room service they charge $3 as a "delivery fee" and they automatically add 18% to anything you order whether it's room service or you go to their restaurant.

Clean room, very nice staff, amazing food.

Old carpet

The hotel just need to be updated

Very nice stay and beds are very comfortable

It was wonderful! The staff was great! Lovely service! I loved the snack bar!

This is a comfortable hotel with easy access to the airport. I would rate their rooms as cleaner than most. The AC works well, there are plenty of food options in the hotel as well as around the hotel. The staff are professional and polite.

Free bottled water Smelled soooo horrible, almost unbearable mold/mildew smell

Free bottled water Smelled soooo horrible, almost unbearable mold/mildew smell

Great experience

Room was very dated and no hot water when we needed to shower...

The building is dated. For the price paid, in the $380s we were charged for services that are usually free. To check in early because rooms were available, they were going to charge a fee and to store luggage we were charged per luggage. Over priced and basic services provided.

Great was for a night before our next flight. The staff is is amazing, the food is delicious and the room was ok. Washing machine and dryer broke down but overall we had a good time.

The hotel has aged a great deal. Once off the elevator, the smell of aged hits you. Possibly, consider replacing the carpet flooring with something newer. Our room had that dreadful smell as well. Staff, Bar and Breakfast was pleasant.

The hotel was clean and well maintained. My only compliant was there was no working ice machine while there. Breakfast was delicious.

Rooftop bar and restaurant was an excellent experience. Very reasonably priced, drinks were on point, and the food was exceptional. I highly recommend visiting this restaurant. The views are spectacular! Perhaps some updating of the hotel would be in order.

Rooftop bar and restaurant was an excellent experience. Very reasonably priced, drinks were on point, and the food was exceptional. I highly recommend visiting this restaurant. The views are spectacular! Perhaps some updating of the hotel would be in order.

Very good

Cobran el parqueo

Ok

I'm not picky. I very rarely bad reviews because I'm not picky This hotel was only for 1 night before going on a cruise so my expectations were way low. But the hotel is very bad. The bathroom of the room is terrible, shower head didn't hold by itself, drain was blocked so water wasn't coming out. Vending machines didn't work, tried to get a beer from the bar at the lobby, it took half an hour. It was taking 5 to 10 minutes per customer the guy didint know what he was doing. Staff was unpleasant in general. This shouldn't have the holiday inn banner, it puts them to shame.

Clean room and great staff

Staff was great! The lounge by far was the best part. It was extremely hot on all floors in the hallways similar to that of a sauna.

The airport shuttle was convenient albeit timetable from airport unclear and the room was good. Unfortunately, the restaurant experience was very poor. My order was forgotten, so I waited a long time for nothing, late at night after a long journey and before an early flight. There was no apology, and I had to order food via Uber Eats instead, losing valuable rest time.

The staff was rude & I had a package with my medication delivered to the hotel & they held it for several days before returning it to FedEx even when I asked about the package that was in their possession they refused to give it to me.

The bed sheets also felt itchy and uncomfortable. Overall, this was a very poor experience.

Good all around

Great service.

I liked the shuttle from the airport and to the cruise port. I also liked the resturant. I didn't like when it was time to take the shuttle to the cruise port it was very unorganized. It felt like we had to just run to the next van that pulled up because almost zero communication happened on the first 10:00 shuttle. They diffently need a better way.

Exceptional

I liked the shuttle from the airport and to the cruise port. I also liked the resturant. I didn't like when it was time to take the shuttle to the cruise port it was very unorganized. It felt like we had to just run to the next van that pulled up because almost zero communication happened on the first 10:00 shuttle. They diffently need a better way.

Great place to stay . Will book again

Didn't like the size of the bathroom

The hotel provided a free shuttle to and from the airport. Checkin desk staff were all very friendly. The room was large and clean. There is a restaurant on site. Great value to stay before or after a flight or cruise. Not applicable

Very good

Very good

Beds were really soft, was glad for the shuttle to the port Didn't like the size of the bathroom

The hotel provided a free shuttle to and from the airport. Checkin desk staff were all very friendly. The room was large and clean. There is a restaurant on site. Great value to stay before or after a flight or cruise. Not applicable

I had a very disappointing experience at this hotel. After checking in, I discovered the room door did not properly seal and could be seen through even when locked, which felt unsafe. The hotel was also hosting a large event that left no available parking for paying hotel guests despite charging a $20 parking fee. While the front desk staff tried to help, management was dismissive and unprofessional, offering no real solution or accommodation. After hours without resolution, I left at 10:30 PM to find another hotel before my early morning flight. The property and guest experience did not match the hotel’s advertising.

Very good

Dingy with disgruntled staff. The bartender at the restaurant sneezed several times into his hands and didn't wash them before continuing to pour drinks

The breakfast was really good and the staff was very helpful.

Superb

Super

The room not only looked clean, but it also smelled clean. There was sufficient linen, the bed was very comfy. The shuttle came quite quickly after I exited the terminal. Check-in was smooth, and the room was ready upon arrival. Front desk staff were very friendly. I had dinner one night at the restaurant, the food quality and service were good The safe was too small. Also the shower was very narrow, The elevator groaned and creaked a bit too much The bus ride from the airport was too fast for my liking. I thought the breakfast buffet should have offered bacon and the service was not on point. I had to ask for water twice and I also had to ask for a refill.

Nothing Everything. Old, looks like dirty, not value for the loyalty as a passenger….

The room not only looked clean, but it also smelled clean. There was sufficient linen, the bed was very comfy. The shuttle came quite quickly after I exited the terminal. Check-in was smooth, and the room was ready upon arrival. Front desk staff were very friendly. I had dinner one night at the restaurant, the food quality and service were good The safe was too small. Also the shower was very narrow, The elevator groaned and creaked a bit too much The bus ride from the airport was too fast for my liking. I thought the breakfast buffet should have offered bacon and the service was not on point. I had to ask for water twice and I also had to ask for a refill.

The building is showing aging; however, well kept.

Nothing Everything. Old, looks like dirty, not value for the loyalty as a passenger….

staff The coffee pot in the room did not work . The entrance into the bathroom had nails coming through

The coffee pot in the room did not work . The entrance into the bathroom had nails coming through

The building is showing aging; however, well kept.

Staff was very helpful

Food wasn't that great and no free coffee

I

Love the bar attendant

The room was very clean and the staff is very friendly and helpful

Hotel is run down and needs updating. Other than that it was clean and the staff were great.

Beautiful room. Clean and comfy. Friendly staff Nothing

Convenient stay for MIA airport

The breakfast was excellent with a variety of options to choose from. Highly recommend for anyone needing a hotel near the Miami airport.

We had a great one night stay at your hotel. The front desk staff was amazing.

Friendly

breakfast not included

We stayed here after getting off our cruise. We got there before check-in, they held our bags but beware it's a $1 per bag fee. The hotel was pretty run down compared to others in the area. The staff was pretty helpful- check in/check out was easy and the shuttle to the airport was convenient. The little cafe and restaurant automatically charge a gratuity which I did not know until after the fact, so just be aware of that. The pool was simple- not a lot of chairs or shaded area but we did not go there for long. Pretty noisy being right by the airport but we stayed here for this reason(close and quick to get home). Overall was fine for a one day stay

The room was clean but the bathroom is difficult to open and close the door with the toilet so close.

Breakfast was good, staff was friendly, non of the vending machines were working, had to try three different floors to find an ice machine that worked. But the room and the beds were great!

Everything was wonderful!! No complaints!!!

We were on the floor right below the bar. Very loud till 2am. No sleep

The room we stayed in was in disrepair. Carpet was worn, ceiling had an unsuccessful repair to a leak from the roof. A complete failure compared to a stay at any holiday inn express. As an IHG member I was provided with complimentary water so that was a plus. Staff were polite and professional at the lobby. The cafe is less than desirable and should be properly cleaned. Paying $4 for cold coffee and no real creamer is not what I call hospitality.

Rooms and everywhere were dirty. Non walkable area - need a car to go to any place even near by.

Great room. Easy to the airport and cruise ship port. I’d stay here again. Felt safe.

Ability to cancel this stay was MIA in booking.com app upcoming stays. I was in the app daily making sure our stay at the actual hotel we stayed at was in place. When booking.com reach out requesting refund due to the error, holiday inn denied the request. Never stayed here and never will

Bar staff rooms

This was a quick stop before our cruise trip. We really enjoyed our stay here. We liked the cafe and the restaurant upstairs. We would definitely stay here again.

it was good

Carpet in room was dirty we didn't have breakfast and didn't get to the bar

Very convenient from the airport with the shuttle offered and the shuttle to port. Everything was wonderful No complaints

We had great experience! Staff are so helpful! Thak you for recommended on dinner

The room was very outdated. The furniture looked worn, the carpet appeared dirty, and the overall space did not match the photos online. While the bed was comfortable and clean, the exposed metal bed frame added to the dated feel. The bathroom was extremely cramped, with barely enough room to move. The layout made it difficult to use the space comfortably, and the fixtures felt old and hard to operate. The shower area was also very restrictive. The staff were friendly, welcoming, and helpful, which we appreciated. However, the condition of the room and the mismatch with the advertised photos significantly impacted our stay. We would not stay here again.

Restroom space, no water in room and lobby area, limited space with no real breakfast

I liked how roomy the rooms were and clean, and that they also had a pool and the snack shop with drinks. And they were not too far from where we were going to our show at. They need to just make sure both elevators are up and running so that it’s not only one for everyone that’s checking out to use being that they’re not large elevators

I had a wonderful time. Everything was clean and the food was great. The only thing that was bad ,was my room was so cold and i should have said something

No bar

Great staff and location

Room was clean and shower was nice. Was able to get an early check-in for a fee. No where to go that's walkable. Close to airport. Free shuttle to airport and cruiseport

The 24 hour airport shuttle was GREAT!

Checking in was a hassle, if you had to buy any kind of drink or food you got charged tax plus 20% gratuity. Breakfast was not included and costs an additional $13 per person for the buffet. And the shuttle costs extra per person.

Had a little minute discrepancy But the young man at the front desk took care of it Quickly, shuttle driver was top notch and on time and was very helpful, wish we could have stayed there for the rooftop restaurant experience but time didn’t allow 😔, property is old but everything works and we definitely recommend!

Didnt have anything

Great location. Great restaurant near by for tacos. Quiet room comfortable beds.

Good beds

It was convenient. The hotel is very out dated and old. Not sure where the pictures online were taken from, but definitely wasn't our tower. You have to step in and stand beside the commode to get the bathroom door to shut. I woke up the next morning with marks all over my neck and back of arms that turned into pustule areas at the start of my cruise. I dont know if it was bed bugs or not, but I definitely will never use this hotel ever again.

Facilities were clean and comfortable. Parking was tight

Bar tender was very knowledgeable and attentive to our needs..

The restaurant has decent food. The employees are pleasant. The surrounding area isnt great. There aren't any restaurants nearby. This hotel was a pleasant for a 1 night stay.

Staff was friendly and helpful! My room was beautiful & super clean. The happy hour was fun and the food was amazing! I absolutely will be back again!

Not in a walking area

The front desk personnel demonstrated exceptional friendliness and professionalism. The breakfast offerings were satisfactory, providing guests with the choice of a buffet or made-to-order selections from a menu.

The bathroom was small and do not have a full shower install.

Bed was soft and uncomfortable. No good dinning options nearby. Staff were nice. Would not stay at this property again.

El hotel tiene las comodidades básicas pero No es moderno. El personal es muy amable y atento.

Initially, we were informed that early check-in would require an additional fee, which is understandable. However, after speaking with the manager and explaining our situation, they were kind enough to accommodate us without charging extra. We really appreciated that level of understanding, especially after a long trip with family. The room was clean, comfortable, and exactly what we needed to recharge before heading to the airport. The staff was professional, and the manager’s willingness to help made a big difference in our experience. Thank you for making our short stay smooth and stress-free. We would definitely consider staying here again in the future.

Everything

Only stayed 1 night and didn’t partake in the breakfast as we had a really early flight. Staff was nice. We opted for early check in but still had to wait a bit for a room. Over all not a bad stay, but was noisy as our room faced the airport. Only took 10 minutes to get to the airport at 4:30 am.

There is never enough creamer for the coffee in the rooms.

Best thing was the bed but the room was average!

Shuttle bus never would stop and pick us up so might as well just use an uber.

The staff were friendly and helpful.

Staff was excellent. Has free airport shuttle and shuttle to the cruise port for $15 per person. Hotel could have been cleaner. Outside of property was run down.

The hotel is old and rooms were clean but smelled stale.

Everything was good except long wait for dinner in the restaurant

All was nice. The only issue we faced was that the water wasnt draining after my shower.

You can tell it is a very busy place so I’m sure it’s hard to do some maintenance.its not bad . Parking is kinda hit or miss and they make you pay for parking so you pay for parking when sometimes when you come back at night and there is no spots available

The main reason I stayed here is because they have a 24 hr Shuttle to the airport. I had an early flight so I had to be at the airport at 4 AM. Apparently is a big plus because when I was looking at other hotels near the airport most of their service starts at 6AM until 11 PM. The room was ok, I had a ground level room so it was across the trash dumpsters, The room had many flies that I had to take care of John Wick style. ( I used a towel ) Some of the furniture was a bit old, but hey I just needed a room to spend the night and catch my early flight. Something that I really liked was the view from the restaurant they have in the 9th floor. Food is ok too, not that amazing but something to have to not go hungry. Overlooking at downtown Miami and the airport, I thought that was pretty cool. So definitely some pros and cons but overall an ok place to spend the night. They also have a car rental place in the lobby, I can't remember the name but I think that's a plus too if you want to grab a rental to explore the city for a bit. Staff was very friendly and attentive, everything was taken care of quickly. I would stay again if need be but next time please hold the flies!

I liked that I was greeted by my name. I liked that there were amenities such as toothpaste to assist a traveller who did not receive her luggage. I liked that the shuttle was on time when I needed to leave.

Everything was nice and clean. Very convenient

Breakfast was not that great.

The room a/c didn't work, so I had to wake my 8-year-old at 3am to change rooms.

You cant check in a little earlier if you fly early. Also the rooms could be cleaner, its a very old and outdated property. The staff are very nice but i would never stay at the Holiday Inn again

Glad our stay there was for only one night. Tiny bathroom. Forget two people getting ready in there. The whole property needs a big refresh. The bed was comfortable. Looks really old.

Perfect

Property is in a dilapidated condition. They nickle and dime you for everything from holding your luggage to shuttle services. The beds are old and uncomfortable and the snacks in the cafe are expensive

Pool was beautiful

They were great! We got to the hotel that morning from our cruise and they were able to check us in early instead of waiting for the 3pm check in.

When I look at the booking I filtered it to breakfast thinking it was breakfast included. It's not but it was good tasting breakfast. Airport shuttle was hard to get. Great staff very helpful.

Clean but older hotel. Good for over night stay before cruise

Room had missing, broken, and dirty ceiling tiles. Bathroom door frame rotting and hard to close wnd open. Bathroom did not look clean.

Staff were extremely friendly and helpful. Room was clean. Bed was comfortable. There were no restaurants or convenience stores near by. We ended up having dinner in the hotel restaurant. Service was extremely slow and limited staff. While the food was good it was pricey. Another downside breakfast was not included and we experienced another slow service in the hotel restaurant. Not much we could do as there was anywhere else to go. I will do a better research if we take another cruise out of Miami.

Clean and friendly

Comfy bed!

Hotel was fine. Outdated but acceptable. The restaurant was the worst dining experience I've had in years

Have to pay to Park and they have a Club on Top Floor. They do have Shuttle to Airport or to Ports.. It’s $15 PP.

Is super outdated and the bathroom is the size of a closet.

The rooms are terribly outdated. Staff was good and efficient

Beds were comfortable and sheets very soft.

Excellent

We chose this hotel based on location, being an international brand, onsite restaurant and reviews. It definitely was not chosen based on cost! Upon arrival at the hotel, the reception appeared modern. Check in was smooth but when we got to our room our eyes were open. Our room was large - contained 2 double beds; a huge air conditioning unit; mini fridge (no contents... not even bottled water!) and room furniture. The bathroom was a reasonable size. However, the decor of the room was something to be desired and nothing like the pictures. The decor was very dated; artex walls and ceilings. The furniture had been painted countless times. The desk lights were covered in rust and electric sockets broken. The shower hadn't been cleaned well as there was show prints on the shower tray! The room appeared clean-ish but lack a fresh smell. We chose to eat at the on-site restaurant; what a mistake! The main restaurant was holding a private function (being Valentines Day) and was closed, so the hotel set up a function room for evening service. The service was awful and food was bland. For the cost we were extremely disappointed. We went for breakfast the following morning; only to be told we could only have a buffet breakfast with the voucher we had. Nowhere in the booking did it say it was only buffet. Options were limited; the so called hot items were luke warm and

Friendly staff, clean rooms.

Ok

Please dont recommend

They charged me two security deposits dated on two different days and it’s been 3 days and neither one has been taken off ! We were at hotel less the. 9 hours handed keys to gentlemen at desk asked if he could send me my receipt he said your all set . I get to my cruise check my card and noticed he charged another deposit ! So I know we left that room neat as can be as we never unpacked and went straight to port when we woke up so it should have been lifted after the the checkout or maybe a day or two later and not charge another days $100 security deposit ! No one’s responding to my chat online to rectify this either !

Staff were pleasant. Room was clean and decent.

Beautiful view of sunrise while eating breakfast at restaurant on 9th floor

Our room was clean. Beds were comfy. The bathroom is very small. Breakfast was good but you have to purchase, it is not complimentary. The pool was fine except the sun goes behind the building around noon so the pool is completely shaded in the afternoon. There is a snack bar/coffee bar in the lobby to purchase snacks. Overall the hotel was just ok. I probably wouldn’t pick this one again if given the choice.

I love this place. helpful staff. clean room. room service from restaurant that was actually really good and not super expensive. comfy.

Room was clean. Bed was comfortable

What

The staff was great enjoyed our stay

Yes, the room was clean and staff was courteous.

Gross hotel. Room wasn’t clean, staff wasn’t friendly and at times wouldn’t even acknowledge our presence while there.

Employees were nice, helpful and friendly the building just needs an uplift.

Great place. Clean and the staff is on top of anything you need. Great place to stay if you are catching a flight out, five minutes from the airport.

Rooms were a little old looking.

It was reasonable for one overnight stay. Shuttle was a huge help to catch early morning flight.

The hotel was old and a the room while clean felt grungy. Conveniently located with a free shuttle to the airport. Staff were friendly and nice.

Room was clean. They did upgrades to the bathroom, but doors and other things were old and needed replacing.

Check in and staff were great room was clean but the building is a bit old and dated. Very close to airport

Extremely dirty and disgusting

Shuttle service

Spacious rooms. 24 hour shuttle to airport

yes

Yes. Everything was great!

We were supposed to have two queen beds to accommodate my husband, two kids and me. They gave us a king instead and were completely sold out so there was nothing they could do. They did bring us 2 roll away beds that weren’t very nice, but worked for the night. They gave us breakfast vouchers which helped, but it was very disappointing paying so much without getting the beds we wanted.

The room is nice and clean, quiet and the bed is very comfortable. The shuttle service from airport to the hotel is nice!!

Room smelled like i was locked inside bottle of carpet fresh. Gave me chest pain and my nose was burning after 10 mins. Turned around and checked out

Customer service was helpful

Someone tried opening my door early morning and staff don’t say anything about it when asked. The restaurant and convenience grab and go both ignored me when we attempted to eat there.

The room we descent but it's time for deep cleaning, especially the bathroom, the corners and crevices had dust and dirt build up. Caulking need to be refreshed as well. Parking was horrible because the hotel has a weekly "club" event on Saturday night so the parking lot fills up and it becomes very inconvenient. Also because of the club, you can hear the music two floors down, not terribly loud, but if you're looking for quiet, this wouldn't be the place on a saturday night.

Staff was nice, rooms were clean. Gave only 4 stars because we were disappointed in the shuttle service, it states local shuttle free, but it actually isn’t offered.

The windows are too much transluscent with no blackouts

They gave me the room right in front of the elevator, it was so loud, loud music, people being so loud. I finally gave up tying to sleep and checked out at 2:30am. No sleep!!

Room smelled really musty , they swapped my room the hallways smelled very bad. There was not a free shuttle to the cruise port and they advertised there was , it was 14$ pp cheaper to uber, we were a group of 6 .

Room was clean and great customer service!

Front desk staff were awful. Booked two nights in error and wouldn’t let us cancel 2nd night. It was only booked two hours before check in. The view was of the back area where they dumped garbage everywhere. Great place for rats to live.

Yes it is. Clean Room and well maintained. Mini Fridge, microwave and Clean Bathroom

Friendly staff. Nice restaurant. 23 hr airport shuttle. Would stay again !

The room was clean. The staff was courteous. The hotel needs updating. They need more help i the restaurant

Room was clean, gym equipment worked well. Top floor happy hour, dinner and view was great! Nothing available in walking distance so nice they had a good alternative

Think Motel 6, but the expensive kind.

Great staff! Old building

Friendly staff

If you're expecting the TajMahal meets your house, let's get real. Most people stay here because it's close to the airport, and you don't want to miss your flight. This means planes take off every twenty minutes right next to where you're staying. We showered and slept well. We both had a burger at the restaraunt. They were accurately cooked as ordered, and so big we couldn't finish them. The shuttle took us right to where we needed to be at 6 am. Yes, the room had a strong "cheap air freshener" smell that took a while to become nose blind to, and yes the sink faucet was positioned too far back, but the room and experience were utilitarian enough to satisfy us. Would stay here again for the same purpose.

The room was clean and a good price. Needed a place to sleep before my cruise

Rooms were super clean. Beds were comfortable great location.

The staff was amazing. The hotel room was gross. It smelled, there was trash under the bed when we arrived in our room. The sink was not draining.

Waited 45 minutes at the airport for pickup and no one ever showed up! Had to flag down an uber to get to the hotel. Talked to the manager the next am and she acted like she didn’t care. Never again!

The room was very dirty, hair in bathroom sink and tub. Cable wasn’t working on television, called the front desk, nobody ever came. Our view was garbage bins, trash bags and empty paint cans.

Room was okay and although we arrived late dining was still open. We were seated and then ignored for a bit. Someone came over, poured us water, gave ys bread and then walked away. Then no one took our order.

The best thing about this hotel was the free airport transportation.

Room was clean and organized

Best place to stay if you are flying in or out of Miami airport. They also offer complimentary shuttle service to the airport every 30 minutes.

Staff is awesome Replace those rugs ugh!! And put the shower current so it prevents all the water running onto the floor. I almost slipped and that would have been bad news for you..

The room was clean, spacious and good.

Thank You

Room was nice and clean. Will reserve again.

Friendly staff, clean rooms and hotel, food good in restaurant.

Rooms clean ,staff courteous food and drinks on top floor were excellent. Has airport service.

When I booked Expedia told me breakfast is included but front desk said no breakfast included. Super disappointed

Quick check-in. Pleasant staff. Room good for one person. Everything worked.

Clean room. Staff brought more bottled water when requested.

Dirty

We arrived exhausted from our flight and were allowed to check in w/ payment of a nominal fee. The hotel was quiet, which was much appreciated. My husband and I enjoyed dinner in the hotel's rooftop restaurant, taking in the stunning city view at dusk. Breakfast was pleasantly presented and was located in the the same rooftop restaurant. The mural in the pool area was really cool, too.

whole package

Thought we were getting a free breakfast, NOPE! Had to pay 15.99 per person and every single item was cold! Worst food ever ever had! The only plus was we were close to the port. About 25 minutes…

Needs a desperate updating!!!

The carpet was so grimy your feet stuck to it.

The room was disgusting, bugs and hair everywhere. Everything felt sticky.

The most DISGUSTING hotel I had ever stayed at. Initially the hotel texted us asking what time we planned on getting there to check in. When we arrived the rooms were not ready, basically the entire hotel was sitting in the very small lobby and there was no space to wait. To leave a bag with the front desk they charged per bag to store them (even my small backpack that was sitting on my suitcase was an additional charge). We were then contacted that we could check in early for an additional fee. The extra fees were insane. The actual hotel floors and rooms were by far the grossest I have ever stayed in. Hardly cleaned. You can tell someone had been smoking in the non smoking room and were trying to cover it up with extra cleaner scent. STAY FAR AWAY FROM THIS PLACE

Gentleman who helped us was very friendly and pleasant.

The room smelled of mold, the restaurant took 1.5 hours to make our food ( which was just quesadillas, pizza, and chicken tenders, the restaurant staff was rude.

Great staff and room was good.

Room was poor. Carpet had a wrinkle in it. Might have tripped. It was small and awkward to get around, especially since it was supposed to be for handicapped! Would never recommend this property.

Everyone here is so pleasant. Very accommodating.

You could hear the snoring next door

The staff was very friendly. From the van driver to the front desk staff to the security who checked on me after I called the front desk and no on answered. He brought me a toothbrush because I forgot mine and he did it with a smile. The room was clean and a good size. Plenty of breakfast options. They had a van to the port of Miami for $14 cash per person. I would definitely stay here again !

Staff , clean room and shuttle from airport and cheap shuttle to cruise port

The convenience of having the shuttle included was incredibly helpful. Ronald at check in was so kind and hospitable. The process was a breeze. I even enjoyed at late night milkshake from the lobby.

This is the second time that I have made a reservation for a king size bed and when we check in they told us that they only had two queens. We had to wait.

Elizabeth at the desk very pleasant and helpful- giving delivery restaurant recommendations.

Very clean and nice

Good job!

Very clean, spacious rooms, nice bar, friendly staff, and 24 shuttle service.

Nice room. The property is clearly a bit on the older side, but the staff were lovely and quite helpful, and I would have no issue staying here again.

Awesome stay!

Okay

wasn't paying for breakfast

Clean room and comfortable bed. Looking outside the room was a different story. It looked like a dump on the outside.

All of it

Clean and the shuttle is perfect

My experience was excellent at this Holiday Inn. Check in/out was easy and room service was quick and delicious.

Super convenient for the airport, but the room was dingy. Smelled very musty and the carpet was sticky.

Room was clean, Housekeeping everyday was a plus. They allowed us to check in early which we were very grateful for. Food was not great. Service was amazing. Parking very limited. Hotel is in a great location. The walls and ceilings were very thin we can hear everything.

Yes. Super clean

Nice happy hour good food selection

Nice and clean comfortable rooms.

Great hotel for airport and cruise access, the hotel has a restaurant and bar. We did not eat the food at the hotel as the muni was limited. The bar is great and the staff is great and very professional.

Property was clean & service was great!

Room spotless

Room was gross

My room was on the 8th floor and it smelled mildewy, the sheets & pillow cases were rough, and the pillow case put a sore on the side of my face.

Everything was good

The lady at the front desk was lovely! Beyond helpful with the man working with her made it a delight for us to book our cruise shuttle. They were a great team that looked like they enjoyed working together and made check in a breeze!

Friendliness of the staff, cleanliness of the room and the hotel overall.

A/c unit wasn’t working properly, didn’t sleep well only complaint!

I was charged for leaving my bag at the front desk upon check-in while waiting for my room. Staff often seemed confused and answered questions with incorrect information. There was no notice that the site was undergoing construction. Upon checkin, I had to deal with banging from the on site construction for nearly and hour .

Great value for money

Everything was excellent

Nice place

Did not use breakfast option.

This hotel does not match the pictures it is run down and smells bad. Then they charged me an additional $15 just to park in a unsecured lot plus an additional $100 charge that is supposed to get refunded when we checkout. Got our keys to the room and they didn't work had to go back to the front desk and get another set thankfully the cleaning lady was in the hall she let us in the room till they got the keys working. The door doesn't want to shut and the room is just in need of a remodel definitely not up to Holiday Inn standards and price. You look out the window to a run down filthy maintenance shack or at least that's what it looks like

The hotel is quite dated. Power outlets are limited and don't function reliably.

Very friendly staff

BED not clean . Need more cleanliness

Cleanliness of the room. The staff were amazing. Restaurant was fantastic with good food and service

The price was high u$300 for one night at a 3 stars hotel. Rooms are very basic.But the hotel airport shuttle was great, going to the airport every half an hour.

Dated !

Loud noise near room and smell drugs Horrible experience

Very clean and bed was absolutely amazingly comfortable!!! Nice fun restaurant on the top floor with room service available 24 hours a day and a small coffee/deli shop in the lobby. I was very thankful for the free shuttle to and from the airport

Robert that checked me in was so nice and accommodating. He gets five stars from me. I also love the shuttle to and from the airport!

Clean room and friendly staff. Would stay here again.

Room was clean. The shuttle service was great. Always stay here when going on a cruise through Miami port.

Breakfast Buffett was not hot, linens were ripped and dirty, no extra linens for bed in room.

Staff was courteous. Room was dated. Ok.

Yes

I give two star only for the nice staff! Room and amenities are really terrible!

Everything was great!

The room was nice and clean.

Great staff

Yes very clean

Clean room, a bit outdated shower but clean. Excellent service, the 24 hrs shuttle was a great help

The check in staff was friendly. The hotel shuttle from/to the airport is convenient.

The photo from the 19th floor was impressive on Expedia but that was not reflective of the hotel. Staff was kind. Room was subpar. Very old, bad smell, not reflective of the photos...the room was in bad shape. Fine for late arrival and early departure but won't be back.

I ordered pancakes to eat for breakfast and the first time they came out, they were still raw in the middle. They had to be sent back. Afterwards they tasted great. The size of the hotel room was smaller than what I expected from online pictures. The quality of the bathroom was subpar because it was small, and there was water damage & rust on the lower walls from the shower. Outdated facilities. Some complimentary bottled water would have been appreciated. The vending machine bottled water was expensive and sold out by the next morning.

Everything was good. We only stayed one night so it was perfect for that. Because we were coming from the airport.

There was only a snack bar and sit down restaurant.

Room is dated with rippled carpet and worn curtains and cottage cheese textured ceilings. Torn up flooring in the elevators and a restaurant that could be updated and offer better food options. However, I stayed one night and it was clean and acceptable. Strong Spanish speaking staff with some that did not seem to understand English very well.

Great room and restaurant on the top floor

Excellent condition!

hotel is extremely dated and not worth the money, better to book a hotel a further distance form airport and pay for the extra taxi fare

The hotel was clean, staff was friendly, and the restaurant was very nice with delicious food.

In the bathtub.

Wasn't bad at all! Very close to the airport and not to far to the ports

The rooms were very damp, even with the air conditioner running and the restaurant at the top of the hotel charges, an 18% gratuity. Even if you order and pick it up. They even add the 18% gratuity if you eat it in the restaurant automatically..

R

Clean Room

The staff were kind, informative, and accommodating!

El traslado al aeropuerto es el Hit. La atención de todo el personal es excelente. Regresaría sin dudarlo

Lady at the counter was awesome. The room smells terrible of urine and mildew

Clean, secure and quiet room.

Staff was hard working.

Average

Staff clean friendly attentive

Shuttle every 30 minutes.

Restaurant staff got me a late cooked sandwich when I arrived first night as they were closing: wonderful.

Staff are not friendly Room is not clean Noise everywhere

The cafe on the first floor was convenient while the restaurant upstairs has a great view.

Staff was unfriendly.

Excellent staff

clean room

The staff was great it started out with the pick up and the customer service at the check desk

Was ok

The property is listed with free WiFi. It's not free. You have become a member of IHG Rewards program and be subjected to an endless stream of marketing emails and txt messages. I will do my best to never reserve a room at an IHG property again.

The room smelled like mildew and there was no way to air it out.

Uncomfortable mattress The shower’s drain was clogged The coffee maker did not worked

Thank you "Holiday Inn Miami", I was very happy with greetings of staff. Next, I appreciate the clean room & their services from beginning to the end of my Thank you!

Yes

Clean room, fair price, restaurant was good. Overall, would stay again.

Lots of added fees. Restaurant staff were very disorganized. Check-in was difficult. Charged us to hold our bags until our room was ready.

The service was splendid. The room so clean and comfortable and the swimming pool a must!

Old room, old hotel was great for just over night stay. Great restaurant on floor 9

Great service

Staff was unfriendly at this hotel and a bit condescending.

Convenient for our cruise alyiver

Elizabeth was great & the shuttle services

Breakfast is not included, need to pay 20$ extra. Parking is 15$ extra. No complimentary water bottle atleast. Everything is provided only with money. Only good thing is they provide free shuttle to MIA every 30 mins throughout the day. I don’t prefer this next time.

Great

was ok

was good people were friendly

Everything including staff and shuttle drivers were great. I also enjoyed the tree top club upstairs and had an amazing time

Old Holiday Inn expensive for what it is. They charge you extra if you try to check in earlier and don’t recognize your customer status. Area is isolated and unsafe gist close to MIA.

The bed was very comfortable! The room and bathroom were very clean!

The room was subpar for a $200 per night stay. There was also a drainage problem in the bathtub and the water sat undrained until I notified them the next morning.

Had a nice restaurant on site. Room was very spacious

Should not have to pay for parking.

Great place!!!! Would stay over and over again!!!

Breakfast options were okay but unless you got the buffet it took forever.

The room was very clean and staff was friendly. I will book here again.

Had to call to ask where shuttle was, then called someone else for a ride, never took shuttle didn’t show up long wait. Never had breakfast had to leave early. Fast service at food counter in lobby very friendly at front desk and food counter.

Excellent food at restaurant

.

Was a good stay, close to the airport and comfortable rooms.

Great

Basic hotel very small rooms terrible customer service

Yes clean and people courteous.

The hotel is old and not clean

Staff was nice and helpful

There was blood on the sheets of both beds in my room. Even though the check out time was 11am and I was waiting to check out until close to 11 because I was waiting for a shuttle, housekeeping knocked on my door every 10 minutes starting at shortly before 10 am until I got tired of it and left my room at 10:30. It was very annoying. I don’t care that the hotel has the convenience of a restaurant and a port shuttle, I would not stay at this hotel again.

Room was very clean. Check in waa easy and our early check in was facilitated.

Absolute disgrace of a Holiday Inn. No continental breakfast. The alternative was an in house “restaurant” that had one choice of meat in the buffet and everything was miniature, and the regular menu was nothing to write home about. Still cost $40. Vending machines were out of stock or out of order, and the one ice machine in the building was broken. This is unacceptable period, especially considering what it cost me to stay there.

Staff was friendly, shuttle driver very nice and on time. Our room was very nice!! however, other family members on this trip had roaches in their room

We called the front desk and they were able to explain how to look for the suttle super easy. The restart in the hotel was nice and also the food.

Rooms need minor uplifting… floor level frames and wood destroyed by water and painted over. Some bathroom fixtures old and tarnished. Doors up and down the hall slam shut.

The hotel needs a remodel carpet is old and my room was awful. I looked out the window to only see a brick wall like I was a blind person, and the bathroom was so small your knees touch the door from the toilet. This room was 608 stay away from this room it was awful. I’m very disappointed in this Holiday Inn. One night only was enough.

Yes! Very nice! Great bar experience with Murat on the 9th floor too!

Staff was terrible and I felt like this hotel was trying to extort me at every chance they got. I booked here specifically because I called and was told the shuttle would take me to the cruise terminal for free. I then asked at check in and was assured the shuttle would take me. The morning of the cruise I was told I needed to pay 14 dollars per person and since I was only a party of 3 the return trip may not be available because they would not got to the cruise terminal for less than 4 passengers. 14 dollars isn’t a lot of money but the issue is that this was 86 dollars I could have used for something else more fun on my vacation. I ended up using uber for 25 dollars including the tip.

Good

Could use some updating. Check in is at or after 3:00 pm.

Overload people in lobby

The staff was an amazing and very kind. The hotel is nice looking the only issue that we had were bedbugs. I had a bedbug crawling on my shirt a short period of time after entering the room. I’m sure there were more, but we checked out ASAP!

The airport shuttle was fast and reliable every half hr. Staff was AMAZING ESPECIALLY PERCY-thank you for make my trip here easy and great! Very helpful! Room was clean and spacious good stay great upstairs bar and food!

It was ok - was clean and the staff was nice, it just seemed a little dated. It wouldn’t be my first pick if I went back to Miami.

The convenience of airport shuttle was great. The breakfast service was not so good. The room was clean. I’d stay here again but would eat elsewhere.

Friendly atmosphere.

Clean room. Nice restaurant.

Room was great

Clan rooms

Very spacious 2 bedroom suite. With Florida room balcony.

The Airport Shuttle service was very convenient but the signage was not easy to follow in the airport. I had to ask several people where to catch it.

Room was bet clean, bed is super comfortable,the breakfast Buffett is very convenient as well as the airport shuttle. You can’t be the value along with all the perks!

Room was small but clean!

They assured me there was not problem with that and i would be able to get my room at that time. When i arrived at 9:30am I was told no rooms are available and i would have to wait until something opened up. I had to wait until 1pm for my room to be ready!!

Good

Air conditioning didn’t work didn’t get a different room until 4am

Yes

Hotel Building 2 is in a very basic condition compared to other hotels at the same rate.

Good for a night

Great

Did not have breakfast left atv5am they need breakfast for earlier checkout

Airport shuttle was easy to find. The staff was friendly and very helpful.

Great

It is an older hotel that has been renovated. The lobby has a great little café if a full meal is not needed, and is fun to watch world travelers arriving and departing. *The 9th floor bar and restaurant has phenomonal night views over the airport and Miami downtown. The food is really good at breakfast (buffet or à la carte), and dinner is not to be missed. We loved the Penne Pasta and Lemon Garlic Chicken dishes. Say hello to Ana, George and Adrian your restaurant servers, and Martin or Walter at check-in. Coming here is so familiar and comfortable for me... a solo female traveler. Don't be a stranger.

Great thing was great

Shuttle from airport was easy and shuttle to Miami Port was good

Airport shuttle was very easy to find and it was a great ride. Hotel was good a lil dated but not bad for the price!!

Clean room but not a great area, nothing around, building seems run down like they just do cosmetic work. (Barely) cracked walls . Very just mediocre hotel if ya need a place to go. No vegan options for food really except oatmeal and French fries.

Chirping fire alarm in the next room kept us up. Maintenance couldn’t hear it and required significant directing late in the evening

It was ok nothing special

I woke up with bed bug bites on my legs. I didn’t notice it until later on that day after I checked it.

Room was very comfortable.

Tommy was clean and spacious

Staff here is friendly, helpful and really great with customer service.

...........

Everyone was kind and accommodating. Our room was spacious and very clean. We highly recommend!

Airport was much better on my return trip. It does run on a regular half hour schedule. Breakfast is quite good, lots of choices and the restaurant is on the top floor, so some nice views of the Miami skyline.

Room not clean. No ac in hallways. Bar took forever so couldn’t take advantage of happy hour. Food took forever.

Room service was good

Airport shuttle was not clearly marked. Almost had to stand in the street to flag him down.