Hilton Miami Downtown

Loved the location near the cruise port. My grandchildren enjoyed the pool. Some of the pool tiles needed attention but loved the pool location. There were plenty of lounge chairs and umbrellas. Will definitely stay again if we cruise out of Miami.

It has a great roof top pool and food was good at the restaurant.

Room was very nice. Linens and pillows top notch. Would highly recommend this hotel.

Room was just okay. Had some maintenance issues. Our toilet was constantly running and handle would get stuck and not flush sometimes. Tub spout was not working properly (leaking). Lights flickered here and there. Overall lighting was very dark. Only good lighting for getting ready was in the bathroom.

Skip

Proximity to cruise port and Bayside

The beds were comfortable and the block out blinds were great. Rooms were renovated but still showed age of original features. Parking was expensive too.

We always stay here the night before our cruise. Love the gift shop. Staff is always amazing, hotel clean. This will always be our go to when cruising out of Miami.

Amazing stay. Wish more restaurants were in the area. Lots of homeless people near the hotel.

Exceptional

I love the location and the friendly staff Although there are windows in each room there is little to no extra lighting and the bathrooms are small.

Very good

Centally located between the train station and the port of Miami There was nothing to dislike

Very clean staff was very helpful and the drinks well we'll just say I wasn't doing good the next morning lol

Amazing hotel great location to south beach very clean hotel would stay here a million times more

Very good

Good location to cruise port.

Staff was great. They even assisted me with shipping back a toiletry bag I accidentally left behind. The area downtown in any city can be a little sketchy. We went down the road to dinner and there were homeless on the streets passed out on drugs. But there was a lovely pizza restaurant down the road and coffee shop. I just would t walk around at night.

Good hotel

The rooms were very clean. The view was OK. Drinks at the bar were extremely expensive.

Nice hotel, would stay again

Location and staff It was in need of updating. The floors were very dirty in both the hallway and the room. The bottoms of my feet were black after walking around the room barefoot. The sheets were poor quality and not soft in the least bit.

The pool was under construction and it should have been disclosed I would have stayed somewhere with an open pool

Very clean room, nice staff, great amenities!

It was more than good enough hotel. It is a little older but the rooms are very roomy, and it has floor to ceiling windows which is nice! The beds were comfy and it has huge tvs in the rooms. All in all it’s a good hotel to stay at, especially if it’s for one night before or after a cruise.

AC not cool at all, they came turned on the fan on high but it was still hot all night. Honestly they should have just moved us. Everything was very clean and staff was amazing

Outstanding service!

Very good

Very good

Bad

I loved it they took good care of us from the food to the shuttle even the location

Everything Location

Large and clean room with comfortable bed I think the property is in need of a renovation. They really need to pay more attention to the little details the faucets need replacing and the pool towels are old and threadbare. the lighting in the room was also very poor.

Great check in experience, everyone was so nice.

Great location just short distance to the port.

The overall service was good but bathroom wasn’t exceptionally clean. There was hair left in the bathtub.

Food was awesome, room was excellent

Superb

Not at this time

Location was ideal for the event we were attending. Check in is already fairly late at 4pm. The only option for parking is valet. After handing over the keys and finally getting to our room, valet called the room to ask if we had a spare key to our vehicle cause they locked the keys in the car. So we had to head back down, they explained they needed to get a locksmith. We could not use our car to get to the event and we could not get a pair of shoes we forgot in it. We were late for dinner. Then we spent the evening somewhat worried that the car door will be scratched. To add insult to injury they still charged $45 for valet and nobody at the reception or the valet was aware of the headache we went through the evening before during check-out this morning. Not the experience we were hoping for nor the customer service expected from a Hilton property.

Exceptional

Location was ideal for the event we were attending. Check in is already fairly late at 4pm. The only option for parking is valet. After handing over the keys and finally getting to our room, valet called the room to ask if we had a spare key to our vehicle cause they locked the keys in the car. So we had to head back down, they explained they needed to get a locksmith. We could not use our car to get to the event and we could not get a pair of shoes we forgot in it. We were late for dinner. Then we spent the evening somewhat worried that the car door will be scratched. To add insult to injury they still charged $45 for valet and nobody at the reception or the valet was aware of the headache we went through the evening before during check-out this morning. Not the experience we were hoping for nor the customer service expected from a Hilton property.

Room and view

10/10 stay!

Love it

First of all very bad and drug infested area second of all carpet is very nasty and crumpley beds were the only good thing about it they were pretty comfortable taking way too long to get security deposit back every other motel I have stayed at gets it right back within an hour after checking out because one families are on the road their money they count for does not need to take days to return it very bad experience all around cannot believe Hilton puts their name on that

First of all very bad and drug infested area second of all carpet is very nasty and crumpley beds were the only good thing about it they were pretty comfortable taking way too long to get security deposit back every other motel I have stayed at gets it right back within an hour after checking out because one families are on the road their money they count for does not need to take days to return it very bad experience all around cannot believe Hilton puts their name on that

High rates with less perks. A money making Machine instead of a good place to spend your vacation .

Room had alarm lights flashing. Elevators were not working. While in the shower, lost all water due to a watermain break.

.

Superb

The location was excellent. We came for a cruise and were about 10 min away and we could see our ship from our window! I loved the fact that Publix was a block away too!

Bad Bad

La. Estadía en el Hilton fue buena, todo bien aunque la habitación que nos dieron el aire acondicionado no estaba muy bien

Good!

Cruise shuttle Location. Nothing close by walking distance

Excellent place to stay very secure. The only problem I had was my room had two joining doors which I did not know about, and apparently the AC vent also went to other rooms. Somebody was smoking weed, and it filled my room, but the front desk manager gladly move me to an another room and it was a lot better than the one I was in and said that he sent security up to that floor to try to find out who was smoking in their rooms don’t know what happened, but they took care of us. On top of that, it happened to be a weekend that proms were going on something happened at another hotel where a problem was happening and some pipes burst and what I heard, and they took on the accommodations of the high school prom and everybody was transferred to that hotel very upstanding for a last-minute prom. Highly recommended.

Very nice hotel. Great breakfast. Nice view

Perfect Hotel!

Nice safe location and close to the cruise port.

Exceptional

All good Nothing

Exceptional

We were offered a free upgrade which was fabulous. The room was massive and the windows were overlooking Miami. Nothing it was all fabulous.

Went four hours without water in the entire hotel no way to flush our toilet no way to wash our hands and no way for fire protection and the sprinkler systems. No water was available on the entire hotel and no compensation was given for the inconvenience. Very surprised that legally they could keep us in the hotel Upper floor if a hotel has no fire protection, they should place us in a nearby hotel for safety and for liability

Staff

The room was very clean and the bed and bedding was clean and comfortable.

The hotel was clean and decent for the price only issue there water in the ice machines and only two bottled waters for your coffee. The lobby area should of had fresh water for customers checking in especially when it’s hot.

Location of room next to onsite bar and AC so loud it couldn’t be left on overnight. Lifts are ridiculous, you can only get in lift going to your requested floor, so had to let 4 lifts go other guests had called before we could use one. Staff were unhelpful when complaint made. Concierge messed up shuttle booking made 2 months earlier.

Superb

Very nice hotel. Everything was perfect!

Superb

Everything nice but hotel starting to shoe its age.

It was okay. Elevators a bit confusing. Staff was great. Rooms were a little dated but clean. It was good but nothing special.

Beautiful hotel in downtown Miami. Great pool area and restaurant. Within Walking distance of Publix. We really enjoyed out stay and will definitely book again.

Exceptional

Location was good Not clean, view was terrible and staff took a long time checking me in

Location was good Not clean, view was terrible and staff took a long time checking me in

View was perfect

The viewing location were excellent, but amenities could have been better. Hotel is clean overall, but definitely showing its age.

Coke machines were not well stocked and very expensive in the gift shop

Love the pool

Always a nice stay.

Overall great experience

Clean & staff Very expensive ! POOL VERY COLD SHOUYHAVE BEEN HEATED

The hotel was AMAZING, way more than I expected

Superb

Superb

Kind of old

Furniture in rooms need a refresh

The room service is not consistent. On day one, I asked for additional bottles for free water. The staff delivered it. On the second day, I asked for the same thing, the staff on the phone said that only two bottles of water is for the entire stay. But I booked the room for four people and I paid for that too. Why only two bottles are given?

Very good

Room was big, bed was soft and comfortable Breakfast very expensive. 32 for buffet or 21 for omelet. I get free breakfast at Embassy suites and even some budget motels. Lights in room very dark. Hard to see anything clearly.

Room was big, bed was soft and comfortable Breakfast very expensive. 32 for buffet or 21 for omelet. I get free breakfast at Embassy suites and even some budget motels. Lights in room very dark. Hard to see anything clearly.

The Staff were Amazing. Everything!

The Staff were Amazing. Everything!

Exceptional

Beautiful room, quick and efficient service.

I liked that the property was close to the Miami Cruise port, the staff was great. Didn’t like the fact the suite (rm 924) that I booked wasn’t thoroughly cleaned, there was a bag of opened corn chips left on the floor and when I informed the bellmen he said that he will alert the housekeeping manager and the manager would come to the room, no one ever came to the room which was a little disappointing.

Comfortable bed, amazing staff.

The rooftop pool was fantastic

The staff were excellent! They were always helpful and remembered your name. Such an excellent touch of being personable. I will definitely stay at this hotel again!!!

Great pool and bar service

Generally ok but the carpet of the room is not clean. The sofa bed mattress is very old and not comfortable.

Exceptional

Hotel was excellent for a pre -cruise stay. Clean room, good bar and restaurant. Staff extremely friendly and helpful. Our only complaint was the pillows were lousy, seemed worn out. 9/10 overall.

Exceptional

Didn’t partake

Exceptional

Fresh, good attention

Exceptional

Exceptional

The shower/tub was very slippery & no hand rails.? Tv problems on & off picture distortion. We had tech twice, but kept happening. Also no comfy arm chair although a table & standing light in the corner. For the price, we were disappointed.

Location, and staff N/a

Location, and staff N/a

Everything

my wife's wheelchair, the bathroom was in fact horrible. mold on the walls of the shower. This was my wife's 80th birthday and her dream hotel to stay in. We couldn't see the.the television without taking out a subscription to a streaming service The coffee maker appeared not to have been cleaned in months The entire room experience was sub Hilton. The room really NEEDED some detailed attention. Overall our stay was Not up to standards. Horrible!!!!

Super nice hotel

Exceptional

It was close to the cruise terminal and they offered a $10/person shuttle service to the terminal which was very cheap compared to uber. The room was dark and dingy, very old dated and tired, the bed felt like I was sleeping on springs definitely time to look into updating the mattress in room 806 Booked a disabled room and the only thing the bathroom had was hand rails to qualify as disabled, you had to step over into a bath tub which was very complicated for my completely blind partner. The price was disgustingly expensive, what we paid for 1 night at this hotel is the same amount we paid for a 7 night cruise, but we didn’t have many other options that close to the cruise terminal

I enjoyed my stay, places to eat were walking distance, not far at all. Food there was great and not that expensive, workers were friendly and helpful to whatever you needed or asked

The hotel is very well kept. Very nice restaurant and ambiance. The rooms are very comfortable. The mattresses could be better at supporting your back. New mattresses or firmer mattresses would help. The staff is very helpful but if you request something like extra pillows or towels during the day, it might be forgotten. I had to request the same a few times. Good hotel but they need more staff for housekeeping or front desk. Requests are missed

Room updated cleaner

Closeness to the cruise port They couldn’t find my reservation

Closeness to the cruise port They couldn’t find my reservation

.

The hotel was good, the one issue we had was our shower, the only part the worked was the wand.

Location, they had shuttles to the port None

Overall good experience. Rooms seem a bit dated. They need to pay more attention to room cleaning.

Both times we stayed we had to ask for sheets and towels for the fifth person in the room sleeping on the sofa bed. Otherwise everything would have been perfect.

Nothing The clogged toilet and bathtub

Room was clean, Staff was friendly. Food and drinks are a bit overpriced.

Clean and spacious room

Too busy. Poor shuttle service. Poor quality toilet paper and tissue

All was good

Beds comfortable, large rooms, great views

The check-in and check-out process was smooth and quick, which I really appreciated. Overall, it was a very pleasant experience, and I would definitely stay here again in the future. Highly recommended!

The entire staff in the lobby bar restaurant were exceptional.

Great location prior to your cruise. Hotel uses a service to drop you off right at the ship. Only $10 per person

Very nice rooms and breakfast was delicious. Staff was VERY helpful and friendly.

Great stay, nice rooms

Location They're trying to sell you valet parking because they say the regular parking lot closes at night and you can't get in or out—which strikes me as absurd and ridiculous

The breakfast menu was fresh, but the cost of the breakfast was a bit high.

Nothing

The view from room was unbelievable! The convinces of my purpose to come to Miami!

The staff was amazing great customer service

Clean rooms and very helpful staff

Always pleasant and clean They moved the checkers from across the street

Everything was great except the big African American man at the bar with the cocked eye. Very rude and unprofessional. We went to the bar he didn’t acknowledge us or speak, even when we asked for a menu, he just slid it across the bar top and didn’t say a word. We decided to leave due to his poor service or lack there of!!! Note: we too are African American men and expected much better service given the state our country is in currently with racism!!

The room was alright

Location Very Dark, halls and room. Insufficient lighting in BR. Staff was really unhelpful at check in, would not let my friend check in when she arrived earlier than me. Despite talking to front desk staff, sending photo of my Driver’s license, they refused to give her access to room for hours. When I arrived at 5:30 pm she got in. Had been there since 1:00. ( check in was at 4:00, but I had asked for early check in). The room was prepaid and empty, I am not sure who they were worried about protecting? My white haired friend of 72 does not look like a mugger, but all the front staff went by official policy, no exceptions. They did give us 45 minutes extra for check out

Oh yes , everything was perfect!

Awesome!!!

Very nice spot near the ports

Fine stay, a free continental breakfast would be nice for the price.

Everybody else was brilliant

Asked for a baby crib and it took 2.5 hours to get it. My baby needed to sleep. I felt it’s a request that should be prioritized.

Room was adequate. Water pressure was terrible. Staff was not friendly.

The room was nice & clean. The elevators were a bit annoying the way they operated, but all in all it was a pleasant stay.

The only odd thing to fix is lighting issues in the rooms.

Very friendly staff. Close to cruise port.

Great place to stay the night before our cruises.

Very responsive staff!

Location, clean, view from room Restaurant facilities. Not paying $25 for a hamburger

Just beautiful inside Bathroom in room needs updated

Very clean, good location to the cruise port

Great location downtown close to cruise port; easy access to Metromover public transportation to go to Bayside Market on the waterfront. Pool seating area is smaller than expected for hotel size.

Great location and the view was beautiful

. The next day in the afternoon, after stepping out in the morning & coming back, leaking & puddle still there. Went to Front Desk, informed them of dripping noise the whole night --- and leak not fixed yet. Also, no one came to bring coffee grounds & bottled water. Front Desk took notes but on our final day, leak not fixed yet. (We stayed at Hilton for 3 nights).

Well appointed and comfortable. Just near the free monorail, which took us to everywhere we needed to go. The wifi was strong and the foyer/lobby bars and restaurant were great. No complaints really.

Quick stay close to the port. Room was clean and spacious.

Staff was great, rooms were clean and spacious, food was excellent

Property nice enough for what I needed. Stayed there because of close proximity to cruise port. The tub was peeling and it skeeved me out. At the price point, I expected more. Bed was comfy, room was clean. Will not spend so much next time for a couple of hours to port. Not worth it at this dated venue.

The outdoor smoking area by the pool was nice and we loved how secure the property was. We really felt safe!

Super clean

Great hotel. We enjoyed our stay. Everything was nice and clean.

Perfect stay!

Stayed for my overnight stay before our cruise. Enjoyed all the amenities on property. Everything was perfect.

Employees are rude argumentative and carless

The room was very nice however the the water pressure in the shower was bad and didn’t get very hot.

It was great

Great hotel with an affordable price. Highly recommended.

Clean room, excellent staff, super friendly and helpful. The hotel is updated, modern, and overall really nice. Would definitely stay here again!

Fantastic choice for a stay, only downside upfront deposit is more than most in the area.

Excellent customer service and hotel

We had a great stay pre-cruise at this hotel. Staff were friendly. There’s also a restaurant on site. Rooms are spacious.

clean, friendly staff, great pool

N/A

Everything excellent!

Great stay

He missed a flight and couldn’t find a hotel. Had to go downtown. The staff was amazing. Took care of us.

Very old property, Desk staff rude and not helpful… The food was good and the breakfast buffet was pricey, but had a good variety. The air conditioner, blue, hot, humid air when the fan was on and then freezing cold air when the air conditioner was on, so never could get a very good temperature and very loud.

Room was very comfortable and clean. Nice bed and linens. Bar and restaurant very good. Would stay again. Very convenient if going on a cruise for proximity to cruise terminal

Great stay

Great experience

Not the best hotel but close to the airport which was ideal.

Ate at the restaurant and it was very good.

Dont forget to use the wonderful pool

Toilet didnt flush good and glasses were dirty.

Unfortunately I had to switch rooms when I arrived because something black covered the molding in the bathtub. There was also a clicking noise coming from the vents. The vending machine on my floor was not working, and the hallway walls needed to be painted due to scratched off paint. Lastly, my linen on my bed was stained when they switched me to a new room. Although the physical condition of the hotel was not great, the staff were very welcoming and kind.

Old hotel. Dirty out dated. Service terrible. No one snswers the phonecat the desk

Enjoyed the pool and the room service food.

The hotel was just ok.

Very clean room. The staff was amazing. The ambience and the view was priceless. Highly recommend this hotel and we’ll be back again.

Oldy, room

I enjoyed my stay so much that I'm already planning to stay there again next time in Miami. The staff was friendly, and the food at the restaurant was delicious. My bed was extra comfortable and the room itself was very spacious.

It was nice and clean. Close to the port.

Amazing ! Best included breakfast and shuttle! Beautiful hotel! Best are so comfy !can’t say enough good things. We will be staying here again!!

Clean room and the staff vibes are amazing. Would book again for sure.

The room is shows lots of signs of wear and tear. Furniture looks beat up. The bathroom had stained towels. Bathroom also looked old and in need of update.

No complaints at all. We were super lucky and able to check in hours before 4:00 as advertised

Front desk could be nicer.

Staff was courteous

Nice

Overall a pleasant stay

Room cleanliness Room decor Spaciousness

The water pressure in the shower was very low. For the price I paid I was very dissatisfied. Going to reach out to Expedia to request some type of credit.

I called front desk at midnight to complain about noise from adjacent room. They said they would send security and never did. I called again at 1:30 am because the noise was continuing. Front desk said they would call me to confirm security was on their way. They never called and again security never showed. As a result - I had a terrible night with little or no sleep. What kind of service level is that?

Spacious , clean corner room with a decent view. Greta location in downtown Miami.

Everything stood out PERFECTLY!! Mr. Diaz was so pleasant and kind when checking into my room. Good job Hilton and The staff!!!

Hotel was amazing, in a safe area. Pool was beautiful. Staff was friendly. We were able to check in early after a very early morning flight. I would stay here again before a cruise.

Rooms was spotless , very clean

Room dated - hallways dark and needing repainting

Wonderful hotel! The staff were friendly, helpful and accommodating. The rooms were clean and fresh! The location was PERFECT. I’d definitely recommend staying at this property!

Beautiful hotel, very helpful friendly staff

La habitación muy limpia y cómoda

All good. Good location. Pleasant staff.

pros: clean rooms; fast check-in and out; typical hilton experience -- cons: shower on 9th floor had very low pressure; hallways and interior a bit outdated; views of bay but allot of rooftop parking lots before bay view

Everything!!!

The room was nice, clean, and had great city views

Fine

Courteous staff and quick room service.

Staff: friendly but incompetent and lacks proper information and training specifically communication” the alleviators are busy and slow you have to go through two alleviators to get to your room a lot of inconvenience “ so I ask the front desk if I can use the Stairs to go down they failed to till me it’s a MAZE to get out and I got lost me and my daughter locked out of the building but I figured it out” We did not use amenities don’t know what is is like. 2/7/26 I stayed in this horrible place DO NOT BOOK . On top of that they charge $45 a night for valet parking and they don’t let you know that it’s a third party who charges for the parking and when I asked to park my car by myself they didn’t like it and they send me the wrong way so I got frustrated, went back and I gave it to the valet parking “ DISAPPOINTED “ after $450 charges for 1 night.

100 % recommend

Great service and rooms

The staff was wonderful and the hotel was very clean.

Clean rooms

Terrible hotel, never again.

Noisy AC in the room, hard to sleep. Some maintenance issues and water stains.

Our room was recently upgraded and very clean.

Room was spotless and comfy. Staff were very welcoming and friendly. The food and drinks were amazing. Will definitely stay here again

Todo excelente la atención de personal las instalaciones ddl hotel. Excelente👏

Great

Checked in Friday night and had to wait in line for 2 hours to get our room because of the cruise lines booked almost the entire hotel. Housekeeping banged on our door 3 different times from 5 pm-6 pm to clean the room after we had the dont disturb sign on the door. Just a weird stay.. normally love this hotel, stay here all the time when I’m in Miami.. wasn’t impressed this weekend.

Cleanliness of the room

good

The bellhop damaged our luggage when delivering to the point it was no lobger useable. We filed a claim and was told it would be addresses in an hour but it took them several days to get back to us and its still unresolved. When we asked for assistance buying a new suitcase so we could leave the next day (we are from out of town and unfamiliar with the area and had no car), we were told to walk to the train and go to Ross or some place and get a new one.

Yes

Staff so nice, room spotless, pool area kept clean with tons of towels available, perfect location to visit

Very convenient and close to port .

Front desk staff was amazing!

The conditions of the property is not worth the cost of the stay.

Shower fixtures need to be replaced Breakfast was substandard for the price This was not what I have seen before at a Hilton property……..

We had a new nice stay there.

Very convenient location, clean room, nice staffs.

Hotel location is good and clean. Very close to metro mover as well.

Room was nice and clean. The staff did their jobs.For me, spending 475.00 a night for 2 nights, could we have had complimentary breakfast, parking and a heated pool!!

Courteous staff

Valet parking is $45 if you delf park it is $60 for a day. 1601 restaurant was pretty good. Staff is friendly. Woild syay here again.

Good customer service

All of the above

Great place to stay pre-cruise!

Easy check in, clean and beautiful hotel

Breakfast options were ok. Fruit and honey comb but eggs not fresh they are from a pre made mix. May sound fussy but we expected more from a Hilton. Swimming pool was good for kids. Room was big and comfortable. We had a couple of issues with waiting for beds to be made as they were extra busy around Christmas. Staff were pleasant. A solid 3/5.

Great as alwaysa

Clean and quiet room. Good view. Convenient location. Only one thing I don’t like is the pressure of water very low.

Room not clean (found hair of previous guests in bathroom) Location appears to be new but details are not curated

Rooms and hotel in upscale than most. However they do not give upgrades and breakfast to elite members without a fee. This is done at most Hilton I stayed over but not this one. Pool water was also colder than it should be and most of the people were staying outside the pool instead of in it.

Great hotel!! Stay here often, clean, friendly, great location and highly recommend!

The room was clean and staff friendly

Clean room. Nice AC. Very good staff attention

The staff was awesome

Staff behavior is very condescending. They keep knocking on the doors way ahead of your check out time to remind you about check out. The rooms doesn't match the price. Carpet has foul smell. You will feel unwelcomed.

Jonathan provided great customer service at check in. We were exhausted from traveling and he was very accommodating.

I didn’t have breakfast.

great room with view we paid for , walk able and clean .

Rooms are a little older but the customer service is great. You can take the shuttle or rideshare to cruise ports. Valet and baggage drop off could be faster.

Great place to stay if joining a cruise ship at Miami Port.

-

The staff at the front that checked us in was great. The room was decent and clean. The view was nice as well, I will certainly be staying again but on a higher floor to experience a better view of the city.

The front desk service was very nice and helpful. However, the morning I was getting ready to leave, I pulled back the duvet and noticed the sheet on the other side from the side I slept on had a gross bodily stain close to where the edge of the pillow was. It looked like someone who slept on the side had a sore that seeped a light rust fluid. It made me sick that I slept close to that mess for two nights! Had I seen that stain initially, I would have requested clean sheets…but I was on my way out that morning, so little that could be done. I sincerely hope the sheets were stripped and clean ones put on for the next customer. I thought The Hilton’s standards were higher than that…but probably hard to get good help that takes pride in their work. I was in room 408 during my stay if that helps.

Breakfast was just ok, staff was friendly though.

I was woken up three times by different housekeeping staff asking me when I was checking out. It was not near check out time and they came knocking nonstop. I barely got any sleep due to this prior to my exiting. It was rather rude and uncomfortable for this persistent nuisance

Overnight was pleasant and restful.

Enjoyed my stay!

Yes

Room was clean

Great place to stay if you're planning to go on a cruise...near all the ports and the shuttle is only $10! Food choices were exceptional! Will stay here again for sure!

The showers could've been cleaner, but it was a beautiful room with a great view. The staff was amazing and so kind- literally everywhere I went.

Overall it’s overpriced for it’s condition.

Excellent

Furniture old fashion

All the staff were great, however, I felt like the hotel was lacking something. It was very dark in the bar/lounge area and there was construction going on just outside the pool area which was quite annoying. For the price though, it was good.

Very hood

Check in went smoothly. After the second night oddly the housekeeping staff just stopped working and was super bizzare but I left out a container of my own personal chlorox wipes that I had brought and I noticed on my fourth day they just used like half the container up when I left it out. It's just super weird that they wouldn't use their own supplies to clean the room and would use something a guest brought. Also did not replace dirty towels and used cups. A bit disappointing. The lobby and check in staff on the other hand were so cordial and helpful. Wifi was fine. My "bay view" room I paid for definitely was only a partial view though. I wouldn't have paid attention except they charge more for it so I expected better. Went for an event not entirely sure I'd choose here again if I had a choice. It was decent a bit less than a four star experience and nothing to write home about. Room was very dimly lit to get any work done on a computer.

Beautiful view

Great

we left the room around noon one day and no service was performed. We had to call later for towels...

The room was very clean however had weird order as it something might have been wet for a long time ( but musty smell).

Room was good The bathroom needs to be remodeled

We had to wait for the room cleaning after the purposed check in. But loved the room.

Nice area, clean room

Everything was excellent. No need to drive if you are flying in. Take the little train and swap stations and take another train and drops you off around one block from hotel.

Our stay was nice .., the bar and food there was just expensive.

Enjoyed my business visit

Nothing

Great night in Miami.

Very dated hotel, not the cleanest. Dark and dingy corridors. Check-in took about an hour as I got stuck behind a coach load of cruise line passengers.

Clean spacious

Great

The rooms need to be CLEANER. dusty baseboards in bathroom and hair all over hairdryer

Yes the room was in poor condition. Not rhe aane as last year when we stayed there. Disappointed.

Everything is great

Excellent

The hotel seems to be outdated in the rooms area.

Hotel was good.

Great staff

Very friendly staff

Clean room and staff was great

Very nice staff at check in

Employee at Starbucks really rude. Kind of ruined my morning.

The food and the surroundings of the restaurant were great, but the service was horrendous

Great service, location, rooms and amenities!

This is a beautiful hotel. All staff were courteous and friendly. The room was quiet and clean. We would highly recommend the junior suite, we loved it and the views were spectacular!

The room was spotless, and the staff was very courteous and helpful.

Excellent

Enjoyed the stay, the views were amazing. The room was great and very comfortable.

The room was great and the service we received when we arrived was good.

Convenient to the port for any cruise. Great deal on shuttle service to the port. No complaints.

Ok

Hallways need a fresh touch of paint, the carpets need a Deep Clean, The Elevator was stuck on 10th floor and 12 people had to walk down all the way.

Loved it!!!!! Stunning hotel.

Yes

Called a few times to sort and never got done

I had a horrible stay i complained told them I want a refund ! My toilets was clogged not working leaving previous guests disposal in the toilet , the tub was not cleaned .

Not good for those going on cruises from Miami.

Room was good. Wife did not like the sheets. She said they were scratchy. The one thing I would say is that the elevators were weird. Elevator bingo is what I would call it. You had to select your floor # and then get in the Lettered elevator it told you. Very strange. Was a PITA to check out

The room was outstanding, and the staff was excellent. Stayed there twice, and was happy with both stays!!

Clean and comfortable

Room was very clean and staff very friendly

Excellent hotel with outstanding customer service!

Very nice, generous, beautiful room

I enjoyed the friendliness and personal attention from the staff, from check-in to checkout. However there was a business convention and they took over ALL of the common areas. When I went downstairs for dinner the restaurant was closed and the bar informed me I would have to order togo. When I shared that was unacceptable service for a paying guest of Hilton and asked them to provide a seat at the bar, they (both bartenders) accommodated my request and provided excellent individual service.

Nice and clean Property

Room was clean. Friendly staff will recommend to others

Amazing!!! The room so big and spacious, the beds and pillows extremely soft. The fitness center was pretty simple but good. The most stunning experience was the view from the room 😍. Last but least all the staff was incredible helpful and kind. Especially the lady in the restaurant i am sure that her name was Julieta she treated my family so nice and the guy in the valet parking unfortunately i dont remember his name. He use glass, white hair he was the on who take my car every day even we in and out severals time always has a nice attitude. and yesterday when we checkingout he was super friendly with my family as well. Definitely hilton miami downtown is a comeback

Excellent staff, always willing to help

Everything with the hotel was very nice and clean. Would definitely stay here again, no complaints!

Very clean. I’ve stayed there twice and will come back.

It' was convenient

The rooms were amazingly clean! This was my first time in Miami and the staff were super helpful in making sure I had all the information relevant to my cruise I was taking the next day. Overall his was an amazing experience !

Very fast trip but very comfortable

my go to spot downtown

Good location and served purpose

I didn’t like the parking prices

The customer service from the valet , check in desk and people who brought our luggage to the room were very professional and friendly. Now the room was ok , had cigarette smell and seemed outdated . Tried to see if we can another room but due to the events happening in the area they were sold out but had one other room available and the other room had a cigarette smell that was stronger than the original. Due to this we stayed one night instead of the 2 originally we planned and just went to another hotel .

Upon check in found dirty towels in the bathroom. Called the front desk and the hilton customer service. Received the run around. Not the Hilton standard of customer service.

Please provide atleast a continental breakfast for your guests. Super surprised that this is not a standard at a Hilton brand hotel - was very disappointing.

Staff was friendly and check in was quick. Had to pay $45 to valet as there is no other option. The parking garage which is connected is $65 for overnight parking. Room was spacious and clean. Beds were very nice and comfortable.

Nice place

Great staff, easy check in and stay

Clean room and nice amenities.

Customer service was great from Valet to every employee inside the establishment to an excellent job. Every employee deserves a ten.

clesn room

Access to free metro mover was very convenient

Everything was good

Yes

I WAS VERY SATISFIED WITH THE ACCOMMODATION, GREAT LUXURY ROOM AND I WOULD LIKE TO IF POSSIBLE I AM A UN EMPLOYEE I BELIEVE I LOST MY BADGE PLEASE IF FOUND PLEASE GET IN TOUCH [email protected] gratitude

The rooms were clean and everything was just great!

Great stay , will be back.

Parking 🙄

Perfect if you wanna walk downtown

Great

Nice stay

We had a man enter our room without notice and without knocking or announcement. It took us by surprise because we were dressing. The person said he was with housekeeping, but it is policy to knock before entering and no entry when door hanger states privacy please. Door hanger was on and no knocking or announcement prior to entry. He looked as startled as did we. We notified security but we are still waiting for an investigation. This is the second time there was unauthorized entry at a Hilton Hotel that we have stayed at in the last 2 months. Lack of security for guests.

Very close to everything.

Pretty decent place to stay with your family.

Publix was close for supplies, ATM, etc.

great hotel

Had a dr appointment so it was only one night. But room as clean, staff was friendly. Ordered room service and it was fast and the food was good.

Excellent service. Magaly at the front desk was extremely helpful and friendly. The room was spotless and very clean.

La estadia fue comoda. El equipo del hotel muy atento. La habitacion estaba limpia

Clean and spacious room

Hotel was good. Great location. Enjoyed the noon check out. Very convenient if you’re going on a cruise. Prices in the restaurant were ridiculous!

We were celebrating an anniversary and our accommodations with Hilton was amazing. The bars and restaurant had a wonderful selection and the rooftop treated us with beautiful weather with an incredible view.

Friendly valet guy gave us information on things to do and transportation options

horrible experience

All in all under my expectation.

Very clean and friendly staff.

Friendly staff.

Clean room. Amazing staff

The rooms are old and not very clean. It needs a lot of maintenance.

I enjoyed my stay. Very close to Port fo cruise.

Everything is good

Room - was nice, spacious, clean. However, the AC vent made a howling/spooky noise the whole night and there was a buzzing/ringing the whole night coming from the bed wall. Not a good night’s sleep. Also, the mattress…hard as rock.

Hotel is beautiful, room was also very nice. Good location and super quick valet service. The bad is the food there, ordered two separate times and both very disappointing. Stale chips in the chops and salsa, incredibly dry Cuban sandwich, asked for tomatoes in salad didn’t get them, club sandwich also super dry, no ketchup for the fries and an automatics tip added for very poor service and quality of food.

Good hotel.

Clean room, accessible to good restaurants

Great staff support

Bayview... AMAZING

Location was perfect , this was my first time in Miami will be back thanks

Staff was very nice. Atmosphere of the place very nice. The pool.area was ni e, very relaxing. Good views from the pool.and our room. We were in the 15 floor.

Very clean and breakfast was great.

It was fine for what we needed. Close to port

Wonderful housekeeping

Location is goid to concert and arena events

staff not friendly, room clean, but fault advertising

We should know the price for parking while making reservations

averting is ok I am happy

Unsafe area, bathroom was not clean when we checked in, and the elevators are a nightmare. There are better properties for a pre- and post-cruuse stay.

Family vacation… We stay here for our pre cruise for one day the room was great and nice view of the cruise ships

I also think they partner with a cruise line because the people arriving while we were trying to check out was chaotic ! We waited on the 10th floor for an elevator for 45 minutes.

Exceptional stay but the bathrooms are outdated and need an upgrade to match the rest of the hotel.

Not bad hotel location wise . Lifts can be challenging especially when guest from cruise ships stay. I was here for 7 days & would problem pick the Marriott near by next time to compare.

Great, clean, and friendly property

Morning breakfast was great and location to art district was wonderful

Excellent

Una experiencia maravillosa

It was a nice hotel. Had a pleasant stay.

We got a Bayview room on the 17th floor and the view we got was breath taking. Everything was clean and staff was mostly courteous. The only little inconvenience was alot of the staff is not very fluent in English so sometimes you have to slow down and try to explain different ways. I would definitely stay again although I think the vallet parking for guest staying more than 3 days should be cheaper.

Staff was very accommodating and helpful with every step including getting us checked in and switching our rooms would highly recommend Hilton Miami Downtown to anyone looking to book a room

We only stayed one night to be close to an appointment the next morning. The hotel was clean and relatively comfortable, but there was no hot water in the morning, so my shower was not very pleasant! Also the bar staff and the valet staff were fairly un-attentive We stopped for a drink at the bar and the bartender was slow to acknowledge and had to ask twice what kind of wine I had requested even though it was not busy. and lastly there was no one at the valet station in the morning when I called down to get my car. Overall, I don't think I would choose to stay at the location again.

I enjoyed it's central location. It was very walkable to several restaurants. Loved the friendly staff and cafe downstairs. I would recommend and stay there again.

It was a bit chaotic with all of the cruise ship folk when trying to get out for the hotel

My husband and I absolutely loved our stay at this hotel. We were there for business staying at this property made us feel as if we were on a romantic getaway. Loved the drinks at the bar; highly recommend the mojito. Breakfast was amazing. The property is old as most hotels in downtown Miami, but it's very nice and clean; the elevator system is modern and the location super convenient. Customer service is superb. We could not have asked for more. I would give it 10 starts if that was an option.

The logistic with the elevator is very slow an unsafe.

N/A

Great location

Excelente y muy bonito

Everything was perfect no complaints will be back again

Good location and amenities Terrible customer service. One of the male staff at the breakfast room on second day was rude. The check in lady told us we didn’t have breakfast included, had to dig up emails to prove. Did not feel good

Great hotel, Excellent customer service

Hotel was ultra busy. Check in was chaotic. Elevator system causes bottlenecks. Again chaotic. Location has almost no shops or restaurants.

Ok.

Very overly crowded for the staff. Staff guy in the breakfast was very rude when my wife and I attended the buffet thinking it was free. No! Signage was up or staff at the door we proceeded to make our breakfast and the rude staff member interrupted our breakfast rudely. We paid for our meal as well as a tip was left

The rooms are very dark

The location was definitely top tier! Close to everything needed.

Excellent hotel. Excellent location. Many amenities near and food options.

Fortunately, I later spoke with a very helpful front desk associate, possibly named Lavar, who clarified everything and made the situation better.

Overnight stay. Hotel was close to port of Miami. Hallways a bit dated, dark. Bathroom could have been a bit cleaner

I liked everything about it

Had a pleasant stay

There was a dirty towel for the previous guest in my bathroom, the bathroom was not cleaned well

In our room 408 the shower was handicap but the suction on the bottom it wasn’t sealed so the water would seep out. We had to clean up with towels after every shower. When I related this at checkout the staff said they knew about it!

The beds were very comfortable and the AC qirked great. We had a nice view of downtown from our room. The breakfast buffet had a lot of options. The fruit, especially the pineapple, was very fresh. We enjoyed our stay but it would have been more helpful if the conciege had walking maps of things to do in the area. Also it would have been great uf the shuttle also went to the airport and not just the port for cruises. Overall a nice stay.

The elevators were a nightmare. It took 30 minutes to catch an elevator up or down.

Staff were excellent & courteous! Restaurant 1601 had very good food!

Lo más incómodo de este lugar es el valet parking , llegas y tienes que esperar por el valet, si vas a salir y llamas con antelación para que te tengan el carro listo para salir rápido igual debes esperar por el valet , sin contar que es 45$ por noche el cual no te dicen al sacar la reserva del hotel en fin , nada fue lo pensado

Bed comfort, breakfast

Nice

Unfriendly staff, especially at checkout. Hair in the bathroom.

Really good stay

Everything

Excellent customer service and and very nice location

We were given a voucher for free breakfast. the breakfast buffet was awesome and delicious. Great view and spacious room. Great stay!

Very nice hotel and the attention of the staff

All good

Parking