Hilton Miami Airport Blue Lagoon

The property is under construction but the room was cleaned though. Two things I love about this hotel: location is one ( it's near the airport and the stadium) and second the pool area. By the way big shout-out for Manuel the bartender,he makes awesome drinks.

Excellent services and support

They are remodeling … it’s a mess. Our hotel room had ants on the nightstand in the restroom. The staff to check on was helpful, but overall I would not recommend it

Useful for the airport good transit hotel. Not close to any shops or restaurants

The hotel was undergoing renovations which are supposed to end in June 2026. The room was clean and had an amazing view of the lagoon. I only stayed there one night, so I didn't get a chance to use the outdoor pool, but it looked very nice. The buffet breakfast was good although you do need to pay for it (it is not automatically included in the reservation). I would definitely use this hotel again when I stay in miami. I used the hotel as my rest stop before cruise trip. The hotel offers a complementary shuttle from the airport to the hotel (you must go to the hotel shuttle pickup and flag down the free shuttle). I only had to wait about 10 minutes for a shuttle to arrive. If you are planning on going to the port of miami for a cruise, you can book the shuttle w/ the hotel's concierge for $17/person. They also provide transport from the port to the hotel or directly to the airport after your cruise for $17/person.

Good

the hotel is under renovations but the staff and everyone are wonderful and they seem to be doing their best to limit any i convenience while they’re under renovations i’m very impressed with the staff

That said, the pool area was very nice, and the hotel’s proximity to the airport was a major convenience. Those were definitely the highlights of our experience.

Exceptional

Very good hotel

Even with the construction going on to renovate the lobby, the place was clean. No dust residue anywhere. Staff was very helpful and free rides from and to airport were an added plus. I would highly recommend this place to stay if you are going on a cruise.

Staff was great, property under construction but that was not bad. Stayed 2 nights room did not get cleaned or new towels. No hot water. Not what i expected from previous stays at Hilton.

Great Customer Service The bathroom shower head was way to strong coming out. Not all the way fully clean upon arrival.

Great breakfast. Excellent bedding Faucet needed fixing. Telephone did not work

El hotel es muy bueno. La atención es muy buena. Habitaciones limpias y el desayuno en el hotel es de lo mejor, no pueden perdérselo.

Perfect

Yes

Good

Todo en general

Clean room

The hotel was close to the airport The room was dusty, the refrigerator didn’t work, couldn’t keep personal items in it. If I would have known the hotel was under construction I never would have booked it. Long wait to get on the elevator

Room was impeccable kept. Outdoor was clean and relaxing and breakfast...wish I was a big eater because that breakfast was delicious and the variety was so much!

The property was under construction. There was noise earlier the morning.

The room was ok. The walls were a bit scuffed up. I water in the shower now as lukewarm. I was just pretty bummed about that. Yet, it was scalding hot the next morning.

Everything was great besides the food. There’s only one restaurant to choose from and it was expensive and tasted horrible . All 4 meals were terrible. Not worth the money and I realize food is expensive but it was cafeteria style food and was terrible .

Room was comfortable and had good views.

It’s undergoing renovations at the moment; not a good experience

Got off a cruise ship and tried to do early check in. I know I arrived early at 9am, but they said they could accommodate, but we’d have to wait until noon, which was totally fine. Waited for 3 hours in the lobby until noon, asked again, not ready. Said half an hour more, maaaybe an hour and they’d text me. No texts. Waited until 1pm and asked again. They looked at me like I was such a neusance and said they already told me they’d text me. Checked back again at 3pm, still not ready so I finally complained and they were able to switch us to another room that was ready. So there was another room ready… but they didn’t give it to me until I complained. That’s just bad service.

After traveling for so long, I am happy. I finally went to a hotel that was clean. I felt like I could shower without getting my gangrene on my feet.I just felt like this was a clean hotel.It was nice, it was updated.It was just perfect.I would definitely book again

Thé breakfast was great. The location was very convenient since we had a morning flight to catch. We asked for a crib and they brought us an iron bar crib from the early 60' or 70' a complete anachronism since nowadays we have plastic and mesh cloth cribs totally inoffensive for babies. The entrance was being repaired and re constructed therefore there were a side entrance -very weird-, noise coming from machines. There were only two elevators -out of four- working. And the garage was open therefore exposed to rain and sunlight and a bit far from the entrance and they charged me for that. Hilton is not what it used to be anymore.

Very good

The property is under renovations so rooms should be updated in the near future.

Very good

Good breakfast. Good service and staff. Gym was well equipped. Good size of the room but a bit rundown. The state of room wasn’t great. The paint on the walls was a bit off, the mirror was broken on the edges. The common areas were mostly closed due to refurbishing. The wifi was only available in the rooms.

Room door would not open had to tell staff multiple times going back and forth from the front desk to 10th floor after telling them the keys did not work a staff member got the door open let us put our bags in and we ended up locked out and unable to get our belongings had to wait for maintenance because door still would not open with keys

Upset that someone walked into our room after we went to bed. How did someone have access to our room! Also the tip automatically added to our bar bill and we gave extra cause it was not told it was added!

The construction was the primary issue. Elevators not all working and long lines. Key card access required for elevator use but guests ? Will ride your card and force u to be security, give strangers access, or pretend to have to get out to avoid situation. No security. Parking was a nightmare. The woman attending the shuttles was rude likely tired and hot and answering same questions constantly. Proper signage would help avoid this negative interaction. Very long wait and long walk to get to hotel room.

Very good

Good

I’m staying here again.

Staff very good Nice hotel

Exceptional

The staff at check-in and in the restaurant were super helpful. The room was perfect for our overnight need and the shuttle service to and from the airport was invaluable.

good location and nice pool area. servers, restaurant staff staff messed up my breakfast reservation, restaurant manager was not very helpful/informed. servers had to sort it out.

It was nice quick to get in It took too long to get the shuttle it's was almost 2 hours waiting for the shuttle I found out that when you get off in Miami that you have to go down to the lower areas like six and three and two instead of the 22 area where you pick up your luggage

Very disappointed that their buffet breakfast was $35/ person. When I booked it, it says free buffet breakfast.

Great staff, outdoor pool area amazing!

I did not get the full experience of the Hilton - not satisfied!

Renovations were going on. Wi-fi did not work. $40 for a Ceasar Salad with steak and TWO extra dressings, because they only limit you to very thinly sliced steak and a table spoon of Ceasar dressing for the while salad. Order a BLT and there's enough bacon for two. The restrooms smell like urine. I shined a blacklight on my sheets. They had not been washed. Printers rarely work, due to construction and there are different passwords for different Hilton wifi zones in the hotel. So frustrating, when you do business from your phone. Meals are very small. Parking prices are very expensive.

Shuttle ride Well my reservation was cancelled for some odd reason and instead of them offering to just book me another room, she told me to call the 3rd party and ask them why was it cancelled and to rebook the room. I asked her did they not have the availability to offer me another room and she said yes, then she just sat there and starred at me. The professional way to handle that is by saying, I’m sorry for the inconvenience but we actually have the availability to book you a room if you like. Well of course I would like that! We had been traveling since 4am, and we were tired and ready to get in our room. It was very frustrating but we finally got a room and at the end she said she apologize for everything but to me that came after I had to be rude as well.

Superb

Good

Shuttle ride Well my reservation was cancelled for some odd reason and instead of them offering to just book me another room, she told me to call the 3rd party and ask them why was it cancelled and to rebook the room. I asked her did they not have the availability to offer me another room and she said yes, then she just sat there and starred at me. The professional way to handle that is by saying, I’m sorry for the inconvenience but we actually have the availability to book you a room if you like. Well of course I would like that! We had been traveling since 4am, and we were tired and ready to get in our room. It was very frustrating but we finally got a room and at the end she said she apologize for everything but to me that came after I had to be rude as well.

Airport shuttle was a disaster . Called hotel to confirm shuttle was running. We were assured that they shuttles were running but on Track My Shuttle all shuttles were firmly parked at the hotel. Then watched as shuttle went to door 5 stayed there and then blew past us .No more showed on the road . After an hour and half took a taxi to the hotel. Hotel lobby is under renovation. Upon check in we were given access to an occupied room. Back down to get new room, back up . Very pleasant corner suite but outdated.Mattress was firm and good selection of soft and medium pillows. Breakfast was good. Our server was knowledgeable ( gluten etc ) . However fork was filthy and the sugar packets were moldy . Pool bar staff were friendly. We have stayed a few times before and had much better experiences .

The menus had water damage and smell of mildew it was awful

Exceptional

Room was nice, spacious, comfortable.

The renovated room was nice Massive renovation project with jack hammering made the hotel a nightmare. Shuttle service did not show up at the airport while other hotel shuttles passed by numerous times

Near airport and NU stadion, beautiful lagoon surrounding the area. Pool restaurant was handy. The personnel taking care of luggage room were kind and friendly. Several iguanas in the garden, dirty sheets in the room, the balcony hasn't been cleaned in the 7th floor, no furnitury on the balcony. Don't waist your money the room with a balcony. Only 1 lift worked. There is renovating going on on the site. The receptionists when chequing in and out were unfriendly. Soundproof were weakly as we heard some people playing tennis at 6 AM to 7 th floor room.

Location On the middle of an update. Reception was a building site

Old property

Rooms were in need a a freshen up badly. Bathrooms were clean but need help. Light fixtures were only bulbs no shades in out restroom and very rusted. The bathroom exhaust didn’t work so the walls were soaks when we showered . The rest of the

great hotel Hotel was great but it was being updated and workers were working during the day. Loud noises etc etc...alltogetehr great hotel, but they should have mentioned this on the booking website.

Good location but a 20-30 min walk for food and shopping. Comp Shuttle to and from Airport Significant building works underway. No notice provided in advance. Midweek drilling and hammering from 10-5 pm, constant and loud. Main central section of hotel blocked off by boards for building works. Reception operating from a conference room and meals served within a ballroom. Room not cleaned despite ‘make up room notice’ on door handle - no in room info or anything on app to advise to request at reception. Chairs within dining area and available seating very worn and coverings cracked and frayed. This hotel should not be open to customers with this level of renovation.

Exceptional

Looks like the property hasn’t been manager in years since it’s currently under a renovation

This hotel is in shambles with all the construction

Very nice place to stay, especially in connection with cruise as they have connections to transport companies to get you to your port. Had an issue with the room, they were very prompt to address and correct. Breakfast was excellent. Very relaxing atmosphere. Highly recommend staying here.

Parking should be included I the hotel bill

Restaurant onsite, location from airport. Why are you charging for wifi and breakfast both should be free.

Nice property, staff was wonderful

The shuttle driver who transferred us was incredibly kind and sweet, and he made us feel very welcomed from the start. Even though our visit was brief, the kindness of the staff and the comfortable accommodations left a wonderful impression.

Only issue was not being able to call the front desk. I had to text a number and wait for an answer. Otherwise, a fantastic hotel!

Be aware the free shuttle is not 24 hours. Pool was great for the day you rest before leaving to the airport

Breakfast was expensive and cold. If you’re paying that much for breakfast it should be hot! Rooms could’ve been a little cleaner. The lamp was filthy. Very organized with transportation to the port. They told me we would have a fridge in the room for my husband’s insulin but that wasn’t true. Thank god the concierge had a fridge in the lobby to store it in.

However the hotel was under renovation when my wife and I arrived. Which put a damper on our trip. We never received service when requested. I had to visit the make shift front desk area numerous times to request items like towels, toilet paper, tissue paper and an extra blanket, because calling the front desk did not work for us. I even had to find the laundry room on the second floor to get face towels. But, the wife and I made the best of our stay.

The room was not clean… Pillow sheets had lipstick marks, bathroom was traces of previous users… Staff was overwhelmed and not happy with the ongoing renovation. It was probably a very nice place 10 years ago..

Superb

It has a great location for plane spotters. The restaurant employees and potters (concierge) are excellent in customer service. Quite dusty and noisy due to the ongoing construction. The lifts are extremely slow. Receptionist that attended to me needs some customer service training.

The experience was not to bad except the A/C vents were full of mold, the walkway carpet had mold as well. I nearly slip and fell in the bathroom because the tub is very small and the shower head is too big for the shower is all the water falls outside the tub. We ask for cleaning services as we left to explore Miami. We left at 9am and came back 7-8pm and the cleaning services sign was still the way we left it on the door. Inside out room was just as we left it. When we first arrived the room took ONE DAY for the A/C to finally kick in and work. And the cafe down stairs staff is friendly but wayyyyyyy to EXPENSIVE for 2 chicken and fries with a juice and a chocolate croissant cane out to $72. Almost all our Ubers got upset because they were not able to pass the security boom we had to walk all the way to them outside pass the boom. One even left us and we already paid cause he got annoyed that he was not able to come in. Coming back in with the Ubers were same issues.

Staff was very helpful and accommodating

O

Good

Inside was just so dirty and nasty room smelled like cat urine room was dirty there was blood on the towel hair in the bed sheets frig did not even work there was a used condom on a the sofa bed worst stay do not recommend nobody staying her it was not my first time stay there but it is definitely my last time

Clean room, bed was hard

As I made my way to my room, I noticed the hallways were extremely cold—colder than a hospital, it seemed, with the air conditioning running at full blast. The room itself was comfortable overall, but the cleanliness could have been better. I found hair and stains on the bed sheets, which was disappointing. One thing I really appreciated was the variety of amenities around the property. The hotel featured a convenience store and gift shop, a small garden walkway, a viewing area to watch planes take off and land, an outdoor bar, and a giant outdoor chess set. In the evening, a live band performed in the lobby, creating a fun and welcoming atmosphere. Although I didn’t get a chance to use the pool, I did check the water temperature and found it to be unheated and at a normal temperature. There were several restaurants located nearby. While they were within walking distance, I chose to drive since it was the end of my trip and I was tired of walking. Parking was available on-site but cost $38 per day. Overall, I would book again.

“I recently stayed at Hilton Lagoon in Miami, and I have to say, there was nothing to like about it. The entire room was full of dust—I could hardly breathe. The curtains were also filthy, and the bed cover (or duvet) had a noticeable stain—I even took pictures to prove it. I was extremely disappointed, especially given the high standards of other Hiltons I’ve stayed at. Something really needs to be done about the cleanliness of this place.

Location is good , close to airport In renovation. Rooms old

Saw online that the property is conveniently located in a great area, which was definitely a plus. However, the property is currently under renovation, making the overall environment feel awkward and not very clean. The rooms are also in need of updating. The bathroom mirror was broken and looked unpleasant. The staff were okay, but the experience was disappointing overall. When we checked in around 1:00 AM, the toilet was not flushing, which made the stay even more inconvenient.

La piscina con vistas a la pista del aeropuerto

There were renovations happening in lobby was extremely noisy elevators kept breaking down. Booked an early check in and sent msg to hotel however no rooms were available until 4pm std check in time.

I love this place

Yes

The hotel is going thru a remodeling but the areas that were accessible they are nice, clean.

Superb

The good thing was that they didn't charge us for parking, it has a Starbucks on the first floor, and the location is good, but there are better options closer to the airport. Overall, I wouldn't recommend it. The building and furniture are old, probably from the 90s, and are poorly maintained. The carpet is old and looks dirty, both inside the bedroom and in the hallway. It smells bad—dirty, damp, like cigarettes. There are no electrical outlets near the bed. They are currently remodeling, and you have to pay a hefty entrance

Exceptional

Very good

While the hotel needs a little remodeling and care we found a clean room, and comfortable bedding! The staff was great and helpful! I will surely return.

I was charged an early check-in, and our room was located right next to ongoing construction, making it impossible to sleep, yet we were still billed as usual. Additionally, any charges for cocktails and food included an automatic 18% gratuity, which was not disclosed to customers. If guests aren't aware, they might end up tipping twice.

Location No hot water, wifi did not work in the room. Got an old room which was very updated. Coffee machine provided had no milk. Also they have a lot of construction work happening which we weren’t aware of before we booked.

Superb

Bad

I

Superb

The Hilton property itself was very nice. Landscaping, shuttle service from airport, staff, clean and pleasant. However, from what you expect from a Hilton NOT there. To us it is NOT a Hilton. At a Hilton, you expect a nice restaurant, a nice lounge, and just a classy autsphire. This place had you locked in and they knew it, nothing near and almost all arrived by shuttle. Inside bar area closed. Restaurant on strict time. If you want something to snack on they had a, looked like a come and go, VERY expensive, no selection, and rude. NOT what you expect from a Hilton.

The Hilton property itself was very nice. Landscaping, shuttle service from airport, staff, clean and pleasant. However, from what you expect from a Hilton NOT there. To us it is NOT a Hilton. At a Hilton, you expect a nice restaurant, a nice lounge, and just a classy autsphire. This place had you locked in and they knew it, nothing near and almost all arrived by shuttle. Inside bar area closed. Restaurant on strict time. If you want something to snack on they had a, looked like a come and go, VERY expensive, no selection, and rude. NOT what you expect from a Hilton.

En construcción terrible el parque te cobran $50 dólares y luego no te los devuelven

Its location The “upgraded” room (good view) was old and shabby and the toilet filthy… even after several flushes. The property was being refurbished and was very difficult to navigate and was noisy. Each area of the hotel was noisy. Better to close the hotel for a few days, whilst work is performed.

Exceptional

The room was confutable Not it all

The room was confutable Not it all

Perfect location for a nice stay before boarding a cruise. Nothing

Perfect location for a nice stay before boarding a cruise. Nothing

Its location The “upgraded” room (good view) was old and shabby and the toilet filthy… even after several flushes. The property was being refurbished and was very difficult to navigate and was noisy. Each area of the hotel was noisy. Better to close the hotel for a few days, whilst work is performed.

Superb

Big & Nice room. The staff was amazing, very close to the airport Some people at the reception didn't look aware about some specifics information. For ex. with some of them, small bottles of water was free for some I had to pay for it

The staff Everything was amazing

The staff Everything was amazing

The room had hair on the walls, the door lock was broken, the balcony door would not shut. We switched rooms. The balcony room door didn't shut, the lock was a bit better. Hair on the walls.

Cruise port shuttle and airport shuttle all very nice and very efficient

Construction

Construction

We decided to go eat not at dinner time and hotel employee from Herb’sKitchen helped us to order and prepare for us excellent dinner! Hi was very helpful and professional, food choice was very tasteful and prepared professionally so we enjoyed being in hotel

Very good

Everyone and everything was wonderful. They are a bit under construction but it didn’t impede the stay. Concierge was extremely helpful. I look forward to visiting again.

Impresionante… todo está mal cuidado y viejo. El hotel estaba en remodelación y nadie nos avisó. Pagamos tarifa normal mientras el lobby estaba cerrado, solo funcionaba un elevador y había ruido de construcción.

Great place! Restaurant is amazing…had the pasta bolognese and it was awesome!

Great stay as repeat travelers to this airport hotel! The staff is first rate and rooms are clean. Great views of the lagoon and downtown Miami. Restaurant is really good and not overpriced! Less than 10 min drive point from Miami airport. Cabs available and also a free airport shuttle. Fun live Cubano music the night we stayed too! Highly recommend!

Superb

Exceptional

Stopped at hotel on the way to a cruise , staff were excellent and the food amazing at the bar . Besides the renovating they are in the process of doing it was a good experience .

It has all amenities and everything within walking distance.

Property is feeling a bit old. Otherwise all good

Property is feeling a bit old. Otherwise all good

Everything

Amazing pool plus a pool bar with the best bartender! All of the staff were extremely friendly and we loved talking with them. Room was wonderful too! The hotel had renovations at the time which were loud in the common areas. Overall it was exactly what we wanted because of their amazing pool area and proximity (and shuttle) to the airport.

Bad

Big room. Lots of space to move around. It was a little dated. Looked dirty in some spots.

Good value

For Hilton, this hotel could do with a bit of a refresh to the in room bathrooms. Interior doors and mirrors are aging badly and showing it. Aside from the cosmetics, the staff and shuttles work flawlessly.

the room was clean and comfortable, everything worked just as it should. we ate dinner in the restaurant, the food was good and plentiful, great after a long day of travel. will definitely stay here again.

Overall for price, underwhelmed with property.

Ok no info on remodeling

Clean

It’s completely under construction and no one mentioned that when booking. The noise is so unbelievably loud, dust everywhere and tons of mold you could actually smell it in the rooms and throughout the hotel. We chose to stay bc of the staff. They were friendly, kind and went above and beyond. If it weren’t for them we would have booked another hotel!! This construction will be going on until December so I was told by a few manager’s. I think it’s going to take longer. So with that said, if you booked this try and cancel if you can’t cancel bring a mask and ear plugs-dingy gross hotel but the employees are wonderful except for housekeeping-they didn’t speak English and they need to have some knowledge of the language.

Short drive from airport so perfect for an overnight stay. Gym and jogging track an added bonus Could not find the complimentary airport shuttle so ended up having to pay for a taxi

Big room. Lots of space to move around. It was a little dated. Looked dirty in some spots.

Clean room, but dated. There were renovations going on to the main lobby that I was not informed of while booking. Terrible drilling noise, only one elevator working caused long lines. The staff tried to accommodate as best as possible but it affected my stay.

It was close to the airport and had a shuttle. At Check-in was told we’d receive a text when room ready, we didn’t. Started seeing people go to rooms, went back to reception and was given room. The WiFi didn’t work. Food stains on the menu in the room, no complimentary water in room nor personal fridge space (despite being $300 a night). Public toilet in bar area was a mess, only one lift working out of FOUR which caused chaos at just times and at check-out, then housekeeping decided to clean the room next door at 11:40pm! So overall, it was very poor.

Was great had no clue it was under construction till we arrived, would’ve been nice to get some money off considering we paid full price and listened to a jackhammer for 10 hours that day.

The hotel was very nice, but they were under renovation so we did have a room that hadn’t been renovated yet, but it was still very nice

The property requires updating and better cleaning. The sink had something disgusting under the rim that you could see in the mirror. We thought that it would be gone after they cleaned the room a second time, but it was still there. We showed a picture of it to the front desk staff, but they had no response.

Las instalaciones necesitan mejorar

Very good

Location next to elevator. Water never got warm for showers.

Nothing. Everything

Airport shuttle never came, waited for an hour, we had to uber. The phone in the room did not work. Overall a pretty rough entry.

The hotel was clean and my room was very big. It was very clean and tidy. The hotel had a lot of amenities and I used the pool area, gym, and restaurant. Stayed there for a conference and it was very convenient. It is on an "island" so without a car, the plaza at the end of the street was walkable and had some decent food options. Otherwise a car/Uber is a must for more options.

The property and rooms were a bit dilapidated for the cost.

Hotel is lovely and in a great location not far from Downtown and the beach. Our room wasnt queaky clean but we always do cleaning when we arrive. We where upgraded to a King suite overlooking the lagoon with Balcony we had a perfect view😁The pool area was beautiful lots of space for relaxation. Breakfast was ok not great, word of advice those glasses under the counter could use some polishing before serving to guest lots of water stains. Hotel could use some upgrades in the bathroom area especially it was a bit outdated and a full body mirror would be nice.

The pool and the pool bar are great. We also ordered food and ate it at one of the poolside tables with umbrella.

Bag check and use of pool and outdoor cafe was a huge plus while waiting for our room. I understand the hotel is going through a renovation, which it needs. The main lobby area is nice, comfortable and clean. The pool was spacious and refreshing. But as soon as you step in the elevators, you can feel the age of the building. Our room had a great view, but the bathroom was eekkk. There was mildew/mold in areas, the door was swollen from water leaking out of the shower and the glass on the door is transparent! Weird! The pillows were pretty awful too, and tiny. But the room was cool and quiet. A big reason we picked this hotel was the free airport shuttle- but we didn't know that doesn't start until 5 am and we needed to leave at 4:30 am. So just a heads up for travellers! I don't know if I would stay here again until the rooms are all refreshed. Pool food was pretty good.

N/a

Everything was great and the location to cruise terminal was convenient. There was no free coffee in the lobby as there usually is, but there was a Starbucks for $6 per coffee.

Hotel in need of an overhaul was tired looking especially rooms

Vanessa was amazing she set us up in a nice room for our anniversary. And the hotel provided a nice charcuterie board for a snack. We also had some difficulty with attempting to get airport shuttle from airport and had to pay for a taxi. Vanessa gave us the fee back in hotel credit. She really made the trip fun. Big shout out to her

Clean room and friendly staff.

Poolside was nice and relaxing. I ordered nachos without olives, but they accidentally mixed mine up with someone else's. They immediately made it right, brought me a fresh and generous order. It was very delicious. All staff, including the shuttle drivers, were very helpful and friendly. Great stay!

Na

It was great! Great pool, great food, great place and close to airport!

Definitivamente no recomiendo este hotel.

Bad experience with the toilet. It was clogged for an entire day and I had to use the toilet in the lobby because the maintenance person didn't show up until later the next day. Horrible experience!

Spacious room Not clean enough and bathroom needs renovation

Nothing

The room was clean but a bit outdated We had to wait till 430 when our room was ready we got there off the shuttle at noon!!! Plenty of time for them to alert the cleaning staff we were there and get the room cleaned but took 4.5 hours to get it ready! They did not say it would take that long so we didn’t go do anything somewhere else thinking it wouldn’t be that long!!!

It was very busy. Staff was nice. The Hertz rental car drop-off on site was GREAT! Biggest complaint was that many of those in our large party had zero hot water in our rooms. We FINALLY got hot water in our room about 9pm but by then our children had already taken cold showers. :(

The mgmt might be one of the worst staff of any Hilton. They treat diamond members like 3rd class citizens and do no respect loyalty to the brand.

Everything was very good had a very good time staying here and will stay here again!

This is hotel is clean, the staff are friendly and the pool and pool bar are excellent.

The mirror in the bathroom was obviously in need of replacement. The entire property is cashless which is a problem for teenagers wanting to use their own money to buy things. Can’t even pay cash for Starbucks. Free airport shuttle but $17 pp to get to cruise port??

Wonder clean friendly stay

Very nice and clean hotel. Dinner options were limited to the bar on the Monday night I was there. No complimentary water in the room, only 2 bottles of Fiji water at $8+ each.

Everything was great except the bed was so uncomfortable!!

Everything ! The parking sucks !

El hotel está a en remodelación y las horas de trabajo mucho ruido

On site bar and restaurant and pool area. Nice place to stay. Nothing walkable but if you’re just staying it’s great.

When we landed, we waited nearly an hour and a half for the shuttle. We were informed that there were “multiple shuttles” in service, yet after several calls to the hotel—during which we were repeatedly told the shuttle “runs every 30 minutes”—we still experienced a significant delay before finally finding space on one. Upon arriving at the property, we were surprised to see four shuttles parked out front. Given that this occurred during the busy spring break period, the experience was especially disappointing and created an unfortunate first impression.

Nice hotel- convenient location

Beautiful area, nice breakfast

Clean room, nice pool bar… handy lobby market

Clean room, quiet and easy to adjust the room temperature

We ate at the restaurant for dinner. The food was delicious. The staff was super helpful and the room was comfy.

Hotel is nice and quiet despite being close to the airport… But the hallway on the fifth floor was insanely cold.

Excellent

Nothing

The bathroom mirror is in horrific condition. Also disgusting headboards, office chair broken, lamp shades tattered.

N/A

This is an overpriced old, outdated dump. Hilton owns all the three hotels on this island and they ALL charge at least double what they're worth. Everything is old.........very old and very worn. I only stay here as I have business to attend to on that island so it makes sense. I just checked out on 4/12/26...................and every time I leave, I feel dirty and ripped off.

Poolside’s great food is great

The property is old and the maintenance is not good

GREAT HOTEL, lovely staff, great experience, great links to transport and we will be back!!

An amazing place to stay!

Nice hotel, slightly dated. Good location, good pool/outdoor bar area.

Dirty ,…. Hairs left all over bathrooms when we got there.

Hotel and pool were great. Restaurant was terrible.

K

THE CONCIER WAS ABOVE AND BEYOND HELPFUL. Amazing place manager was also very helpful. He also went above and beyond

Excellent facility and overall service. Close proximity to the airport. Shuttle buses to and from Miami airport were luxurious. Plus the service to and from port of Miami was also well run.

I stay here on all my business trips but last two times, I see dead bed bugs on sheets. A little bit concern as i do not want to bring them back home

Nice clean and friendly staff.

Very nice accommodations. Conveniently located within close proximity to the Miami Airport and the Port of Miami.

Nice clean property with shuttle service to the Miami cruise terminal.

We paid extra for a “balcony” room. Never again-the balcony is about a foot deep and the screening was ripped and yucky. Not at all worth it. We have stayed here many times and actually really like the hotel, but maybe the rooms need a bit of a facelift. It’s overall clean and comfy and would absolutely stay again though.

My room was spacious, very clean and comfortable. The staff is the jewel of this establishment. Especially the porter and the concierge!

Airport transfer was smooth and efficient.

Shuttle was good but waited for a room for 5 hrspaid for early check in and even wheni told front desk i was waitng people came in 2hrs aftr me and git a room before me

.

Clean room

Had a suite and had no refrigerator but yet there was a bar. Very Old and out dated and not the cleanest room. Very disappointed

The outdoor pool is the big star!

Great hotel to cruise from.

Not great.

A large clean room with good air conditioning and staff were very friendly and helpful. Breakfast was very good but after adding the taxes on it then became expensive.

Rooms showed signs of excess damage, beds were uncomfortable and lots of things like blinds and windows were dirty. The big lotion container in our room was empty and fridge didn’t work. Airport shuttle took 1h and 20 mins to finally get picked up after they kept passing us saying they were full. For the price $575/nt - I would have expected much better. Pool was the only good part but even the chairs were all broken. Would not recommend this property.

Super friendly staff that helped us when our flight got delayed. The beds were comfy. There is construction right now which made it hard to sleep in after arriving in the middle of the night. The pool was great and the pool bar staff were awesome. Definitely recommended this property.

When we checked in, the guy was rude and snarky. We got to our room and discovered the light in the bathroom didn't work and the door wouldn't lock. We went to put our food in the fridge and it didn't work or stay closed. That was frustrating enough but when I got up in the morning and a part of the frame was hanging out and sliced my leg, I really wasn't happy. I was quite surprised a Hilton was in such poor condition. You usually expect that from the much cheaper places. We won't use them again.

Clean

Good

Listing is misleading. We booked 2 queen beds and they were doubles. Staff said in hotels doubles are really queens and a queen is a king. That’s not true! Rooms are also very dated.

Very nice place. Great restaurant and bar area. Poolside was since with an outdoor bar. Good Service - but not the fastest service lol

A place to be😍😍😍

Excellent check in, customer service always consistently good at all touch points

Most airport motels are not known for their scenery, but this property is the exception. It is situated beautifully with scenic walking trails along the lagoon. Also, the building is placed so that most rooms have a great view of the water. The room was adequate and met our needs. The only problem was that our in-room phone was not working. We tried to call the front desk on our cell phone, but were unable to get anyone to answer.

I expected better conditions. The hallway carpets need replacing. The bathroom needs updates and the rooms just need to be updated overall. But it was an okay stay. Very busy lobby

Terrible service and facilities. Never stay there

Amazing stay

The room was clean and everyone was very helpful

Friendly staff, very nice hotel.

The check in process was a nightmare they definitely do not offer early check in we waited 5 hours for our room to be cleaned along with a hundred other guests. The rooms are old and dated and not very clean. I was very disappointed since the room was 300 bucks and an upgrade. The best part was the view and the pool.

EVERYTHING WAS GOOD BUT WAS CHARGED AN ADDITIONAL $100 DOLLARS . WHAT WAS THE CHARGE FOR?

They showed no reservation for us in their system, so they said we’d have to call Expedia to fix it. 45 minutes of talking and mostly on-hold it finally was fixed. Not sure who’s fault, but it was a big hassle. The hotel did provide us with a very nice room upgrade though.

Room was clean and very nice. Amenities weren't what we were expecting; but tolerable. Restaurant very expensive. Staff was courteous and attentive. Facility very clean. Cashless business was very disappointing. Laundry facility would be a welcome attribute, too bad there were none there.

Very nice Hotel

Clean room & pool was great the meals a bit pricey

Everything was great as expected, Hotel shuttle and cruise port shuttle were seamless

Yes

Great to watch the planes land from the room window. Convenient to the airport.

Everything was wonderful except for one thing. All the windows in the whole building were very dirty. We had such a great view but it was spoiled by dirty windows!

I booked the 1 bedroom suite and they gave me the handicap room. Not good experience

The room is neglected. Old and dirty

Comfy bed.

Extremely friendly and helpful staff.

Rooms should have a proper frig

Nice hotel not too far from the airport. You can tell that this hotel is aging a little bit, but the grounds were very nice overall and staff were polite. The pool/bar area has good vibes and strong drinks. We did have to wait almost an hour for the hotel shuttle, though.

The hotel staff were all very friendly, professional, and accomodating. The hotel/rooms are not very clean overall. The hotel is in need of some updates and deep cleaning.

Bathroom had wall damage and mold on the tiles. Staff was marginal in their interaction with me as a guest.

The furniture and bathroom are very aged and worn. New bedding. Overall a decent stay but not luxury

Clean room, reinstate and wonderful grounds

Staff was really extremely nice but the room was okay. Had a weird odor and room was outdated

It was fine bed were comfortable and room was clean

Front desk checkin and staff not friendly, issue with reservation, acted as my fault but it was there system error. Rooms were dated, the one towel hook was comimg off wall, when painting door left paint on floor, outlets did not work. Room would not cool during the day with the shades down. Concier was not very helpful when ask for info of surrounding area. Would not recomend or go back. When told not to enter room, the cleaning crew did anyway. First day in room the towels were not fully stocked.

very attentive staff and room was excellent as well.

excellent

Poor condition of the hotel and room.

Room was clean,staff was pleasant. Food at hotel was great.

Staff amazing! Super responsive especially late at night!

Great place to stay! The view was fantastic, the room was clean, and the proximity from the airport to the hotel was a short distance. We would definitely stay here again.

Overall the hotel seemed dated and in need of renovation. The gym was ok but all 3 pelotons did not connect to the internet (resulting in no resistance) and 2 of the 3 stationary bikes

Nice hotel! Service excellent

Staff was courteous. My room wasn’t cleaned when I requested. Had to request fresh towels twice.

The bed was comfortable , the lobby and pool area are very nice. The breakfast buffet and dinner was good.

Too many extra charges per day. Daily charge, parking. No breakfast included. Not a good value for the money charged. No refrigerator in room. Had to ask for one for medications. No mirror for dressing other than bathroom. No garbage can other than tiny one in bathroom.

Great amenities, nice staff and good food!

Room wasn’t on time. Over two hours late. Food was terrible.

I was never notified when my room was ready. Had to wait in a long line again. As a Hilton Honors member, never received my welcome water.

Spacious rooms. Great pool area with bar.

Rooms were clean and staff was friendly.

Everything was perfect

The staff was very courteous!

The rooom wasn’t the

We didn’t have a car, and just landed from an overseas flight, the hotel was hosting a conference, plus many guests, and restaurant area was completely packed.

It was clean all together

Our room was not ready when arriving at the hotel at around five in the evening. where told room was not ready and they would give us an upgrade to a room with king bed instead of two queens, which we agreed to. Upon entering the room, it was two queens which we had reserved in the beginning.

Nice place!

nice room

Staff were nice hotel room needs updating. Bedding was old extra blankets had hair on them very rough to the skin. Stay was uncomfortable. Outside pool area was nice.

Great service!

Overall the stay was wonderful

Staff and room was great!

Very clean, good food, good pool

Clean and courteous throughout

They do not want to clean the rooms every day the staff in the reception are not gentle special in the turn of the morning

The reception was professional. The room was clean and spacious. Furniture was 90s business style. No central lighting switch. We had to search for the light switch of every lamp. Biggest challenge was the lack of hot water in the shower. It took on average 5 minutes for hot water to make the journey to the 12th floor. This is beyond reasonable.

Great

Upon arrival at the airport I was greeted by the driver and once I got to the hotel I had nothing but great service. I will definitely stay here again.

Air didn’t work floor was so wet it was gross! Smell bad took four trips to the front to re key my key before getting into the room

Hotel staff cxl prepaid booking by mistake. Issue was solved by manager after waiting to be sort out.

Room clean, location wonderful

Good amenities, not the best with room service options- seemed short on staff. Did the trick for layover when flight got cancelled and rebooked during snowstorm, good location.

Room was clean. Bar was very nice had a nice selection of food. Overall pretty good place to stay of you need to be close to the airport.

The staff were all friendly and accommodating, from the front desk to the shuttle drivers to the bartenders. The room was clean amd spacious. No free breakfast here, and they have bottled water for $8/bottle in the rooms, no thanks! The little cafe was a great option for Starbucks coffee and quick snacks. Bar was nice too.

The room was spacious and clean, the staff were all friendly and helpful, and the poolside bar was a treat. The food was good and the little cafe was perfect for coffee or a quick snack.

Very old and poorly maintained. Sinks partially blocked.

Nice room, clean, good breakfast,easy walk to shop for necessities

The room was perfect and the staff were amazing, friendly and helpful

A very old hotel. Public spaces were updated but rooms are not at the same standard. Staff is nice, but that’s not an excuse to skip housekeeping without a notice. Over priced for the value

Yes

Everything was great except that it has been really cold in F,oirday and the hotel had no heater in the common area (restaurants) or in the rooms. It was freezing!

Now I have to point this out. Not very clean bathroom (toilet had blood) and it seems they just keep putting plaster everywhere to cover up the flaws. There also was not a vent in the shower which was annoying.

I love this hotel. Everything is always just right. The beds are comfortable the property is gorgeous. Bring your own snacks and waters though it's pricy to purchase and everything on site is cashless.

Everything went well with my stay

Room was big and check was a breezy

Location is great pool and pool area great

Cons room at best is a 3 star Very old, could use better cleaning dusty hair in the bathroom floor. Wanted to have a bath, but rust stains on the bathtub. Not what expected when booking a Hilton hotel. Con we were only there one night

Stayed one night at the Hilton Miami Airport Blue Lagoon before our cruise and had a great experience. The airport shuttle was efficient, staff were friendly, and the onsite amenities — including the coffee shop and restaurant — were very convenient. Our room was clean and quiet; while some furnishings showed minor wear, everything worked well and the linens were good quality. Overall, a comfortable and pleasant start to our vacation. I would stay again.

All went well!!

Cold in hotel, took forever to get a room

The tv’s in the rooms cannot connect to the internet. They do not even have Netflix or Youtube. All you have access to are the live cable channels. The rooms and some of the common areas need some repair. Service is not good… not enough a personnel. Getting someone to answer a calll from your room could take forever. While I was there, the elevators broke with people inside them. I notified the front desk and they reacted as if they didn’t care. I am not staying there again.

We were shocked to find cockroaches in our room and bathroom. Took photos and reported it to the front desk and got a partial refund for the room.

Room was dated and dirty. Especially for the price

DONT STAY HERE! Hotel and rooms are dirty and outdated. Food and other items at the restaurant and stores are way overpriced. The bar automatically adds a 18% tip. So you’re required to tip even if you get poor service and/or drinks. The “complementary” concierge staff were rude and expected a tip to put our luggage in a room 50 feet away from the desk, in which we did ourselves. There’s plenty more hotels close by that are probably better, cheaper, nicer, and more friendlier staff. Go to those hotels, not this one.

The room condition was ok. The bathroom tub and shower was not clean and had rust/lime build up, was old and outdated. The bathroom door showed signs of water damage and paint peel. Trim and floor boards had minor signs of water damage and mold. The main room itself was fine, just outdated. The bed was sunken in the middle, quite drastically, which made sleeping for the 1 night uncomfortable. A decent view of the airport, which surprisingly, was not that loud with all the flights coming in and out of MIA. The lobby and restaurant services were top notch. The outdoor services were mostly closed due to the poor weather (8C deg). The pool and hot tub was open, but nobody was using them. The bar was closed. Overall, a good stop over for 1 night. For next time, I will be looking elsewhere and will not return.

Blue lagoon is one of my favorite places to stay while in Miami.

Room old, outdated, foul smell. Will never stay here again

Clean rooms, friendly staff and located very conveniently.

Jr suite was wonderful. Pleasant staff at front desk.

Do not stay here! The shuttle was the worst. The driver drove by us 3 times and took almost 2 hours to be picked up. This happened to everyone we talked to. Worst hotel ever.

Yes

Everything was great with this hotel and our stay. All as advertised.

Older hotel but nice. Used prior to cruise and used the free airport shuttle and paid 17 each for cruise shuttle . Airport shuttle took forever. Many people were complaining to the driver for the over 1 hr wait at the airport. Go to Door 5 to get on first or the further down pick up spots you may not get on.

The staff were very friendly

The room was clean and the staff were very friendly, the Supervisor(Black) gentleman was amazing, he's an asset to the company

Got early room for $30 fee, worth it. Nice pool and hot tub area. Friendly and helpful staff.

Staff were so nice! The room was clean but a bit outdated.

Old building without care about the building, breakfast food good service good but the music annoying, really bad experience

Very outdated

The grounds are gorgeous outside but the rooms could use some updates

Love the staff

Everything is good!!

Room is OK. Staff very nice. Restaurant run off their feet - noisy and lousy service.

When i got to my first room, the toilet was making a weird sound and then when i opened it there were feces stains all over the toilet! when I went to call the front desk, the phone didnt work. I walked to reception and made them aware of the situation and immediately the director upgraded my room for free and gave me a complimentary drink! The service is 5 stars i feel very satisfied with the change they made.

Terrible staff service with bad attitudes. Amenities were broken. Nothing in the room, such as blow dryer, worked. Room service never comes upon requests.

We had to beg to get our room cleaned. And still for two days they didn’t clean our room. No clean towels our toilet paper finish also. It was the worst experience

Very old hotel but the rooms were decent. They didn't have a weighing machine which I thought was pretty standard for any airport hotel.

We like it very much

I ain’t got clean 3 days

Room was clean, good staff and cool gym. Not far from mall

The hotel location was swesome. The rooms are dated and housekeeping inefficient specifically during a holiday weekend.

Big room

Room was fabulous.

The room was dirty, it needs a facelift. $20 for a thin cheeseburger!

The hotel was very clean and comfortable. The shuttle was very available to the airport .

Beautiful room. Staff was great. Parking was pricey but it’s near an airport so I understand

Staff was friendly and knowledgeable. Rooms were clean. My only negative comments would be that the cleaning staff did not speak English so it was hard to express what I needed and the elevators sounded old and rusty was worry it would break while I was on it.

Property dated, staff was not helpful

Love it

.

Our family didn't sleep well. A big noise because it is near the airport.

Got to the hotel at 12:30. We knew check in wouldn't happen till close to 4. The Host took our credit card and got us checked in and said it should only be a short wait. No big deal. They said the housekeeper would text us when our room was ready. At 3:30 a line of people came in and they were given room keys. After about the 5th one I went and as

Hotel is ideal but is beginning to look a little tired now

Very bad room service. Multiple requests for fresh towels is ignored. Bunch of cockroaches roaming in the bathroom.

The parking spaces are far too small, making damage almost inevitable. I paid for long-term parking while traveling abroad for nearly a month. When I returned, my car was dirty and had several new dents on the bumper, likely from other vehicles backing into it. After booking a few additional nights to recover from my trip, I left the property briefly on Christmas Day and returned to the parking lot. Within just two hours, my car was sideswiped and the driver fled the scene. When I returned to my vehicle, the car that had been parked next to me was gone, red paint was left on the ground, and the side of my car was significantly damaged. I immediately reported the incident to the front desk and was given only an email address to contact, with no further assistance. Due to the holiday, I had to wait for a response. I filed a police report and followed up with the parking management company, only to be told that there are no cameras recording the parking lot. That is both unbelievable and unacceptable for a property offering long-term parking. While the hotel itself is nice, I strongly caution anyone considering long-term parking here. The lack of space, security, and accountability makes it a poor and risky choice. I am disappointed in how this situation was handled...

Not great. Rooms were not ready on time. They were also not clean and the hotel itself is in disrepair.

Very convenient location close to the MIA airport BUT is very old food VERY expensive foods and drinks for the level of hotel and not very family oriented. As example the mini fridge in the room you cannot use for your own drinks they could bring one for additional cost. Nice and kind staff

Very nice place and environment

Nobody at honors check in. I had been waiting, I asked someone at desk and she said to wait on regular line which had grown considerably while I was waiting. I asked for water and she argued about how many. She actually went and got the manager who was as rude and refused to give me water for each person checking in. It was early so we had to wait (which is of course fine) but found out later that they could have checked us in and that way I wouldn't have had to wait on line 5 separate times (no honors check in). Each room could have received own key when ready. Both people had attitude with me. The manager was (redacted). Her response when I mentioned that the other Hilton's I had stayed at always gave a water per person was to ask if I had stayed at this one. I said no. She gave me a nasty look and told me at this Hilton we only give 2 bottles per reservation, even if it was for 4 rooms.

Waited a long time for shuttle but once it came the ride was fast and convenient. Arriving later in the evening resturants were closed only bar was open. Biggest disappointment was that there were no snack and sodas that could be purchased either at front desk area or machines since there was no place in close walking distance. In our room no washcloths were provided and coffee maker was not working. room was clean and bed was very comfortable

Nice property, nice pool and greenery

everything was great except for check-out counter person who confirmed to send the receipt by email, but not happened even now...

Easy, courteous

There was a homeless person asking for money/sleeping in the lobby. There was no body wash or lotion in the containers. Hotel was just ok.

Loved it!

The front desk manager forgot his name but black guy with nose ring has a horrible attitude very argumentative and rude. The staff acts like they don’t know what they’re doing my card was charged 3 times for the same thing. The aesthetics of the hotel is beautiful the staff is terrible! The outdoor bar staff was great, though

Rooms were dirty and bed covers smelled. Very out dated. For the price we paid I expected better for a Hilton Hotel.

This is a very old hotel which is fine but our room was full of hair from previous guests which was extremely disturbing . Management was supposed to move us and never contacted me back. The couch had a large spot of some white goop. All of it is old and not properly cleaned . Hallways dirty, etc! Someone reached out for a rating while there and I said a 1 she asked if she could call me and then never did. This is by far the worst hotel experience we have ever had. I will never be returning. I was offered a free breakfast lol.

Room was awful - commode didn’t flush, sink was stopped up, no Kleenex in room; not enough towel/wash rags; damp carpet/ musky smell; no bath body wash in dispenser; ice machine not working; front desk was rude and lied to us….etc

The assistance from the front dest staff. Kenny was fantastic and made me feel like a vauled customer. Because of his care and understanding of the issues I will be recommending this hotel to family and friends as well staying again.

I waited 6 hrs in the lobby before my room was ready despite having had a reservation for several months. No place to get food between 11a & 6p.

The room was amazing. We upgraded for $25 and it was very worth it. Thw outside of the hotel looked kind of old but was very nice on the inside. The only issue is parking. They allow people to park for 10+ days there and have very little parking for guests. It is basically a fight for a single spot or park along the curb and hope you dont get hit. For the amount of money i spent on parking, i should be guaranteed an actual spot not a hope you can find a spot

Would not let us check in early with a lot of extra fees. Also hotel is a little dated. Staff was friendly. Don’t eat at hotel.

Staff was very helpful and nice.

The room was excellent and to the stansard expected of a hilton. We would definitely stay there once more.

The front desk staff were unkind and I had to beg them to clean my room. Room service ends at 11pm which is terrible.

The dining area lights dusty

Pleasant staff

Parking was a mess. I was charged $30 dollars/day ($60 total) for parking and there were no parking spaces available on the 2 days of my stay.

Everything was incredible!

I wish the breakfast had different things daily. It was the same everyday sort of.

While the room needed some attention, including burnt-out light bulbs and a bathroom that could use a remodel, the outside pool and activity area were excellent. We truly enjoyed those amenities.

Extremely clean room, friendly staff, great food, nice pool and hot tub as well as close to the airport.

Na

Very nice

Easy check in and staff was great!

Front desk staff was amazing when we had issues with assigned room being Smokey. He upgraded us and room was lovely.

Didn’t get breakfast

Pool was great

We had a wonderful time we’ve been staying there for yearsssss n we love it - thank you for yet another great visit!

Rooms and amenities were nice. Pool area was very spacious and possible to find a quiet area as well as some family fun areas. My real only complaint is that the in person check in takes quite some time. Which I never understand. Here’s my reservation, here’s your key. Should take 10 seconds max.

Hotel rooms are dirty and hotel needs a really good deep cleaning.

The room was great and clean the staff was great everything was great I didn't eat

Good

The building is a bit dated, but very well kept and clean and comfortable

We are aware that check-in is 4pm, however I think the staff could be more sympathetic to people that arrive early. I’m sure by 2pm there are some rooms ready and it appears that they are not interested in checking people in prior to 4pm regardless. Secondly the hotel will send you a text message to communicate however when I asked for a late check-out I didn’t get a confirmation & my in room phone didn’t work the bathroom floods when using the shower🤔 Overall the room itself is nice. The young lady that checked me in wasn’t delightful however I understand the pressure of being on the frontline.

Clean, great location

Great

Staff were very welcoming!

Quick check out.

Good check in

Excellent area for enjoying a cigar.

Room was good, bar staff excellent manny and his mate

Clean room and nice view of the lake

Clean room, amenities, staff all good

Awesome waiter at the cove bar!!!

Outdated

This hotel has the feel of a mini resort complete with pool, canal and pool bar with music. Wish we had more time to spend there. It’s close to the airport and has on site shuttle to the port for a small fee. Excellent!

It’s beautiful. Staff was very nice.

Nothing to share

Great hotel near the airport! Friendly staff and clean rooms. Hertz rental and transport to Port of Miami are available which makes it easier to pick up or drop off cars

The entire hotel was absolutely gorgeous, the decor was like walking into a winter wonder land. The staff was gracious and accommodating. There was an issue with our room, we were moved. For our loss we were given free breakfast and parking accommodations. Oh! Did i tell you the beds were cozy, like sleeping on clouds!

My experience was ok

Very Nice and Quite place with amazing waterside walk view area

Very nice hotel

Very cool hotel, well kept, great location.

Very good spot

The worst hotel stay ever. Woke up at 3:30am to catch an early flight. Roaches were everywhere!!! On my 9 month old grandsons nightlight. On the walls, on the pillows, floor, they were even on the tray where my husband went to make coffee. We aren’t talking a just a couple, they were everywhere. I took pictures showed the person downstairs, she showed a manager who said he was sorry and we would be refunded all costs associated with our room. As of four days later they have done NOTHING! We are expected to pay for sleeping with roaches. That is unacceptable.

Staff really friendly and accommodating at check-in. Hotel is perfectly fine for a night’s stay while having a stop over before flying again the next day. Hotel is a bit dated, but bed was comfortable and room clean enough.

The room was great!

Room not cleaned. Towels not changed. This even after being OFFERED daily housekeeping at check-in! Calls from the room to the front desk just ring endlessly, no one picks up. They clearly have a staffing problem,.

NASTY!! Not clean! Horrible service at the front desk (except the night shift manager—he was EXCEPTIONAL). So disappointed.

First, do not expect any help with your luggage (other than from the shuttle driver who was the only positive in a sea of negatives). Second, I booked a twin room in advance only to be told it was sold out on arrival. Third, I was given their version of a junior suite, I wouldn’t let my dog sleep on the proffered sofa bed. It must be about 40 years old. And the mattress was pathetically thin. Fourth, the attitude I got when I rang to complain and was told “well you accepted the room.” I will be following up with a formal complaint. The whole thing was diabolical. The hotel itself is rundown and looks like it has a layer of filth across everything.

Airport shuttle was a nice convenience, facility was clean. Our bathroom mirror was broken and the door appeared to have painted spackle on it but was still clean. My only complaint was they must have been renovating the room next to ours. The banging and hammer drilling started around 0900. It was not a pleasant awakening. Otherwise main areas were nice and staff were friendly.

Miss Coffey was outsty!

Long line waiting for checking in

Nice hotel and friendly staff

Bed was flat and hard pillows were very soft and used they need to be replaced. Windows are dirty couldnt see my view very well. Bathroom sink sliw drained.

No thanks

Great stay at Hilton Blue Lagoon. The hotel is conveniently located near the airport, the staff was friendly and helpful, and the room was clean and comfortable. The pool area is very relaxing and perfect to unwind. Overall, a pleasant stay and I would recommend it

Bathroom doors are swelling. Shuttle service is BAD! Really not nice people working the shuttle. Constant construction work near our room. Changed rooms and still construction noise.

Very good

Next to mine at 1am for a noisey debate on the nights activities. It's also popular with business people due yo the proximity of the airport and free shuttles. The breakfast was not free it was $35 and poor in quality and quantity. Bathrooms all need a makeover as wood has split and water damage apparent. But beds clean and comfortable and room spacious.

The staff was amazing. The hotel was run very well. The shower was incredible. Overall great experience.

The windows in the room, were so dirty; so that it didn’t matter our room had a lagoon or pool view. It was almost impossible to see outside and enjoy the view. Breakfast was ok.

Everything!

Great

Not clean

Called the front desk, no one come up and check it out. Check out day: the staff was rude. Check in day: the staff was helpful.

Older hotel. Staff was great. Great for one night stay

Airport shuttle was 45 min late getting us to hotel at 12:30 am. Employee at check in was rude and would only give us one bottle of water even though we asked for 2 because of having 2 CPAP machines. He refused to sell us a 2nd bottle and said there was no vending machines or anywhere to purchase a 2nd bottle. I have never encountered a hotel that when providing water bottles, would only give 1 for 2 people. Room had dirty shower that hadn’t been cleaned with half used bar of soap in it.

The room was spotless and service was impeccable.

Great location, good food

The room was stinky, moldy, paper thin walls and I found a cockroach in the bathroom. To get a shuttle from the terminal you practically have to hunt it down and fight other people for a spot. Truly not the Hilton experience I was expecting and wouldn’t stay here again.

Everything was great!

Great facilities, and shuttles to and from the airport and port, great staff and good food as well. Room were nice and clean.

Room and view were perfect. Very disappointed as they don’t schedule daily housekeeping you have to request it on day by day basis. It took about 4 attempts to finally have someone do my room on day two of my stay. When you stay away from home you expect to be attended such as doing your bed on daily basis getting fresh towels and having trash removed from your room we paid an average of 321 per night and expected amenities which just weren’t there

Hotel is very nice and staff have been great... HOWEVER, we waited for a shuttle for an hour at Miami airport. Some people were there longer. Every other hotel came by at least two or three times. When calling the front desk at the hotel the clerk was rude. Absolutely shrugged off the fact that we had been waiting so long. Don't know if we'll stay here again because of that.

Short staffed at front desk made for poor check in. Room was great. Coffee place fine but food is rip off pricing. Didn’t a hotel realize it reflects on them?

Yes

Shuttle to and from the airport, location, amenities, the room. I would stay again and again. :)

This is a beautiful Hotel it has a nice staff is very clean and easy to get around I definitely recommend this hotel as a place to stay

Everything was fabulous!!!

The airport shuttle is extremely convenient and easy to use.

Clean!

employee that checked us in was great! Good food at cafe. Balcony king bdrm was great. Great shuttle drivers and good location.

Hotel said the reservation was canceled but my card was billed. Bad experience. Need refund

The front desk informed that this hotel works differently than other Hilton’s and they use their own software program. Each time to speak to front desk, we had to wait in line for 30 minutes to talk. A very difficult and bad timing for us to stay. Been a traditional loyal customer to Hilton but now wondering switching to Marriott after this.

Clean room

Staff was very nice. Room was very clean.

There was nothing as simple as a note pad or a pen in the room. No coffee station. Our room was fine, but the cleanliness was remiss. We passed the same hair extension on our hallway floor for three days. How is that acceptable in Hilton standards? The one plus is the concierge staff and valet service was lovely! I will hope this is a one off.

I could not use the refrigerator, it was sealed shut. TV did not work. Very crowded , not enough receptionists working causing the wait time in line to be more than average .

Everything was excellent except the indoor temperature of the bar and restaurant area. It was freezing so a jacket was required. It seems to be a waste of energy cooling such a large area. Lovely outside with a great pool.

They need to update everything, from the lobby to the rooms. It looks and feels old, it’s a shame.

Very nice property. Offers shuttle to airport which was very convenient. Would stay at this hotel over and over.

Clean room, friendly staff. Felt like a very long wait at the airport for the shuttle though.

Pool

The room was subpar at best. Hot and muggy. Dirty, the chair in the room has crusty stuff on it. The shower head could not be adjusted. The bathroom door was water damaged and just painted over. For the price we paid per night this was AWFUL.

Clean, great staff, and the breakfast is so good. My only negative comment was a fridge was not free and you had to pay extra if you wanted one.

Yes

Check in took way too long. There was a line and only two front desk employees. The main elevators were not working so the management put us to use the service elevators. I got to the hotel at 4:30 and to my room at 5:35. Way too long! Front desk employee asked if I wanted housekeeping services for my second day and I said yes. It was noted on their system. Next day I left my door sign indicating maid service please. Housekeeping never showed up. I had to go get towels from the front desk. Very nice hotel, but they did not hit the mark for me.

In the morning we were 10 minutes early for the airport shuttle but it filled up quickly. There was another shuttle sitting there but they said they wouldn’t leave for another 30 minutes. Had to pay for an uber instead of being able to use their shuttle service.

Great experience let us do an early check in and late check out

Everything was amazing, especially the food!!!!

Location

Probably the worst Hilton out there.

The hotel itself is great but do not depend on the hotel shuttle service from MIA because of the 3 or 4 times I have tried we would wait for over a hour and never see any of their shuttle buses… each time they claimed that they have been running I see them both parked at the hotel when I am exiting the TAXI I ended up having to get to take me to the hotel… we did manage to catch their shuttle one time after waiting over an hour… a $25 TAXI is a lot less trouble! I did see all of the other area shuttles running!

We checked in as a family of four to a room with 2 beds. Only 1 bed had bedding. We called down to request a 2nd set of sheets and were told it would be a while because they were busy. It’s a room with 2 beds, sold as quadruple

Early check-in

Comfy bed, quick check in

Check In Process Was Amazing No Issue Guess Service Was Amazing Room Was Ok

Everything was great

Bedroom toilet leaking, broken shower handles , elevator broken not enough towels in room. Room service arrived cold

Dirty room. Soap still in the shower from the previous guest. Fridge full of mold. Found bugs in the one bed

All the staff have been very nice

Nice and friendly staff