Hilton Garden Inn Miami Airport West

Cleanliness

Very nice accommodations.

Good

100% recommendation

The food was very good, staff very helpful and welcoming. The room is spacious and comfortable. Shuttle service from and to by the airport was also very convenient.

The breakfast buffet was amazing and so was the staff!

Friendly staff..clean..spacious Traffic

Superb

Exceptional

Very good

Upon our arrival, the receptionist was very welcoming. She was super friendly and she provided us with great customer service. We asked if we could in earlier. They allowed us to check in a little earlier than anticipated. I really appreciated that because we didn't have a car rental to go anywhere around the surrounding area. She also gave us a personal business card for the hotel and she let us know if we needed anything to feel free to call them. Her customer service exceeded my expectations. As a guest I look for that because I usually book hotels by their ratings. We also had a great experience ordering food at the restaurant on the 1st floor. I totally recommend this hotel to book for your upcoming trip. We enjoyed staying there.

Very good

Car’s are always pleasant clean and airport travel on time every 30mins

I stayed here this passed weekend and I can only say that my stay was outstanding! Maria the manager was fast at responding to a special request. The front desk and everyone was super nice. I've been staying at this hotel for years everytime I travel to Miami. The room was very clean too! 100/100

Very good

Very good

The door to the room wouldn't lock from the inside but would lock from the outside of you slammed it shut. Maintenance came quickly but had to switch rooms (great staff response and resolution). Other then the restaurant in the hotel there are restaurants nearby but there are only a couple fast food places (Wendy's and Chipotle) unless you want to play Frogget to get across the street or walk all the way down to the crosswalk. The elevators are both very slow so.dont be in a hurry. Friendly staff who resolved the door lock issue quickly but the hotel needs to be remodeled, it's showing its age.

Exceptional

They charged me $75 for a late checkout even though they told me it's free of charge when I called to ask for a late checkout (1PM).

They charged me $75 for a late checkout even though they told me it's free of charge when I called to ask for a late checkout (1PM).

Y la cama y las almohadas me permitieron dormir profundamente Me quedaría de nuevo

The breskfast was really good. Room comfortable. Getting onto internet was not clear or easy to get into? We had to call for help.

Very close to airport and the shuttle services was excellent! Breakfast was really good! Super clean and very helpful staff.

N/A

Staff was very helpful in providing information on shuttle services to Miami port. N/A

Staff was very helpful in providing information on shuttle services to Miami port. N/A

Everything was exceptional!

We enjoyed our short stay

perfect them elevators need some attention. Other than that What a perfect Property and staff.

Nada más se abrieron las puertas del lobby. Inmediatamente percibe un olor extremadamente delicioso a limpio perfecto todo estaba limpio y en orden. Las chicas que me ayudaron con el checking fueron extremadamente amables. Se preocuparon si yo ya había almorzado si yo necesitaba alguna recomendación o algún servicio. De hecho me recomendaron un par de restaurantes cerca. La habitación estaba limpia. En buen estado. Todo estaba muy bien. Lo único que no me funcionó fue el cargador eléctrico para un vehículo y que la recepción es hasta la noche fue un poco reservada, y de hecho ni me habló, pero en general me volvería a quedar ahí todas las veces que esté por Miami.

Room was very spacious and clean. Front desk staff were very nice and helpful. Would definitely stay here again.

Great hotel, a huge room with all amenities to make your stay so comfortable. Very clean and the coffee maker and the microwave were a plus. The bed so big and comfortable and the complimentary airport shuttle make the choice so right.

Great hotel, a huge room with all amenities to make your stay so comfortable. Very clean and the coffee maker and the microwave were a plus. The bed so big and comfortable and the complimentary airport shuttle make the choice so right.

The room was comfortable No complementary breakfast

The room was comfortable No complementary breakfast

Unfortunately, the hotel refused to provide any refund or accommodation whatsoever. What makes this even more frustrating is that another nearby hotel we booked with immediately offered a courtesy refund after hearing about the airline cancellation. That level of customer service and empathy goes a long way, especially during unexpected travel disruptions. Instead, this hotel chose to prioritize keeping the money over treating customers fairly. A little compassion and goodwill would have made a huge difference. Policies are important, but so is customer service. Sadly, this experience felt greedy and uncaring, and it has completely changed my opinion of this property and brand. I would not stay here again and would caution others to consider how this hotel may treat guests when unforeseen circumstances arise.

Location and shuttle Nothing

Stayed here before a cruise b/c they had transportation to the docks and shuttle from the airport. Really appreciated that amenity! Lots of people doing same and unfortunately only 1 elevator was working, so there was some waiting, but all in all, it wasn't too bad. Our room was spacious, clean and comfortable. Breakfast was great - made to order with servers.

Our brief stay here was perfect for us. Specifically, the airport shuttle and a reasonable restaurant. We’d stay here again for sure!

Exceptional

Very good

Elevator needs replacing and very scary

The shuttle service was terrible - had to wait for two hours! Awful! - Awful!

Everything was fine

Room was clean, airport shuttle and port shuttle were very convenient. There is a fee for the port shuttle but not bad compared to Lyft and uber charges with the surge.

Clean. Friendly/helpful staff. Restaurant was good.

Clean. Friendly/helpful staff. Restaurant was good.

Very clean and beautiful place

Great complimentary services, like shuttle to airport, buffet breakfast, extended checkout time N/a

Great complimentary services, like shuttle to airport, buffet breakfast, extended checkout time N/a

Good choice for stay near airport. Cafe on site also.

Amazing hotel

.

Hotel was nice except there was only one elevator in service and it was very rough and slow. Took us a long time to hand in our keys this morning because there was a flood of check ins. Would have been nice if they had a box to do key drop.

Superb

Siempre limpio y siempre tenia un olor maravilloso

Everything was perfect except for the elevator situation. Only 1 working so it was very time consuming

Polside is good. Brekfast i dont use.

Great place to stay and nice area . We stay here Pryor to cruise and it is always nice.

Room and bathroom was clean. If i needed anything i received it fast. Staff were nice and smiles.

Nice enough hotel for a one night stay before a cruise except one of the 2 elevators broke down on a Saturday. Crazy busy all morning

Breakfast was great! Our room was clean.

This property is just fine for one night stay prior to morning your cruise ship. Two main complaints first, we chose the property primarily because they said it had an airport shuttle. It does have an airport shuttle, but it comes around only every 30 minutes and typically is already full before it gets to you. A woman standing next to us said that she had been there for over two hours waiting for a seat to the hotel. For us it took an hour. Second, Obi-Wan of the two elevators was working. So during checkout time, there was no way to quickly get on an at the elevator. I will say that the staff was very courteous and professional.

Everything was great. It was extra helpful as we were staying there to prepare to go on our cruise. They had shuttle service for that

Very good

Very good

Clean room, but very busy hotel. Staff gets job done but isn't personable.

The hotel appeard to be older than expected. Elevators only one worked.

Clean and comfortable Dirty hot tub

Clean and comfortable Dirty hot tub

Good

Clean and convenient No complaint

The suite was perfect, and the staff were super nice. It was nice to have laundry facilities, and the free parking was a bonus! The restaurant was terrible. It was the worst cheeseburger we have ever had - anywhere! How can an American chef NOT know how to cook a good burger? He didn’t even melt the cheese! And the lettuce was just a lump in the middle. It was entirely cold, like a sandwich! And it cost $21! We will never eat there again!

Close to airport Only one elevator worked

Staff was very friendly, rooms clean and fresh

Arrived early from a cruise and got a room within 1/2 hr and was given a suite for no extra fee because it was the 1st available, room was perfect and everything was nice

The location relative to the airport was good. Price was also good and the option for a low-cost shuttle to the port was great. One of two elevators were broken. The other elevator took forever to arrive and made very strange noises, like clanking and screeching. Given that the sign on the broken elevator stated that a part was no longer made and had to be fabricated from scratch, hence the long time out of commission, we felt extremely unsafe on the remaining elevator. A member of our party is handicapped and the use of the elevator was required. We felt very unsafe. The room (and hotel as a whole) was rundown and cleanliness was barely acceptable. The hotel is in need of a complete refresh and a new elevators for safety sake. We understand that breakfast was not included, but in house options were low quality and extremely overpriced.

Very clean, rooms extremely spacious and clean. Great restaurant & bar on property One elevator was out of service, so the wait for elevator was long

Convenient to Airport. Fairly quiet considering close to major roads. Restaurant is good and convenient also.

Good for one night stay

Good view

Great hotel! Very clean! Good rooms. Nice fitness room for a hotel. Staff was very pleasant. And I hear the restaurant is good, although I did not try it myself. Hilton Garden is always consistent, which I love!

Really nice hotel close to the airport. Everything was very clean.

I didn’t use the pool

Always love staying at any Hilton Garden Inn

Bed could’ve been nicer

No complaints .

Our stay was pleasant enough. We had one issue. Upon check in, the woman asked if we were going on a cruise, and I said yes. She asked if we wanted to book a cruise transfer and I said no, we are actually leaving from FLL and will uber. About 20 minutes after we got to our room, she called and asked the same question, I gave the same answer. After checkout I saw on my receipt we were charged for the transfer. I did a chat with the front desk who stated this could not be removed since a spot was held for us. I disputed that, obviously, and the charge was eventually removed after he spoke to management. Mistakes happen and that’s fine, but being told I was going to have to pay for something I declined twice is the issue. Luckily, management did resolve it after some pushback. If not for the inconvenience I would have rated 5 stars.

Proximity to the Miami cruise port and great rooms. No free breakfast and paid parking only. Directly in the flight line of landing aircraft. If you are on the backside of the building expect a lot of noise.

Elevators: There were 2. One was completely out of order. The second one kept trying to close on a guest while she was struggling with her suitcases. While on the elevator, it lurched and jumped and felt questionable. We stopped using it for the rest of our stay. Dinner at the hotel restaurant: expensive. $20 for a hotdog for my son. Hotel restaurant isn’t even truly a restaurant. It’s actually just part of the open seating in the hotel lobby. Breakfast: $17/person. Open buffet to grab the exact same foods you would get from a continental breakfast in most other hotels. (i.e. scrambled eggs, yogurt, cold cereal, fresh fruit). Was forced to carry our own luggage down the stairs from the 7th floor since the elevators were a bust. Location: you can’t walk many places since you’re cut off by major highways. Pool is located in the front of the hotel for everyone in the lobby to see you. There were weeds growing in over the top of the closed fire exit door. Had to extend inward about 3 or so feet, so they look like they’ve been there a while. Room was clean, neat, and comfortable. However, the AC unit was one of those ancient clunky things that sits under the window, so it was either really cold or too warm in the room. If you’re looking for a hotel near the airport, choose Embassy Suites. Their hotel was night and day better in every single way, to include a transport service to Port Miami.

Upon check-in, we bought the shuttle to go to the port of Miami and the next morning we were catching the shuttle to go to the port. I had my 84-year-old dad with me that I’ve talked to Maria with multiple times and they were trying to tell me we can’t take the wheelchair on the shuttle and I almost had me buy an Uber, but then some woman came and offered for us to get onto the shuttle with no charge so that was great customer service. I was a bit annoyed by this whole situation, but she did rectify it.

Close to the airport. Staff was able to get us in a room way before check in.

Clean room, friendly staff

Fast check-in. Good service nice hotel overall

We were not traveling with our pets this trip. The staff was super nice and accommodating, the food was good, facilities were clean. One of the elevators was down, but was no big deal. Would stay here again next time. Thanks , Ron & Dianne Doerr

Clean, nice staff and a good restaurant.

Room was very clean. The staff was very friendly. If you needed anything they were there to help. The food at the restaurant was delicious!

Not needed

The staff was like night and day. The male at the front desk was kind and friendly, as he checked in with my parents. The woman did not greet us and had an attitude the entire time when checking us in. She didn’t give any extra information and I had to ask about the shuttle to the port. I made sure to ask my family if it was just me and they said the same thing. My son asked for extra towels, never received. I had to text that we needed some and then they came immediately. This was our first run as we are part of a cruise group of 100 plus people who will chose to block off our rooms for our trip elsewhere.

the $15 per person per day they told me that did not apply at that property. I truly was a bit dissapointed

Clean, friendly staff the food was amazing

The hotel and the staff were amazing. The only complaint we had was that the location only had one elevator working and it was very slow. Other than that it was a great location. We also had dinner at the bar restaurant and the food was delicious.

Bread is too thick for french toast. So it was completely raw not even half way cooked through. Only one elevator working…

The employees were extremely welcoming Ciara was absolutely delightful upon our arrival she had patience a wonderful smile to..the restaurant staff were very professional

Darlyn was awesome. We would not had been able to get our cruise tickets without her. She was super helpful and we appreciate that so much.

Rooms were very clean and the food was good.

The room was clean and comfortable and the front desk was helpful

Secluded location, and the amazing staff during our stay. No complimentary breakfast , and for the those who may have health challenges, it’s and inconvenience to not be able to access balanced foods right away.

Room okay, pillows could use some work. Elevators need some attention, one broken the other shabby. Poolside area could use few more seating options for bigger groups and more comfy seating.

Food was exceptionally delicious bar stall very nice and attentive, front desk staff not friendly at all matter of fact plain rude

Internet was good, rooms were fine, hotel overall could use a few updates.pool area needs to have more seating, larger groups and not enough seats.

Internet was good, rooms were fine, hotel overall could use a few updates.pool area needs to have more seating, larger groups and not enough seats.

All great

All great

The room was huge. The food at the restaurant was amazing. Check in was easy. Pool and hot tub was great.

The room was huge. The food at the restaurant was amazing. Check in was easy. Pool and hot tub was great.

The staff were very accommodating. I arrived earlier than the check-in time because I had been stranded due to flight cancelation. They were able to put in a room way before check-in time.

The staff were very accommodating. I arrived earlier than the check-in time because I had been stranded due to flight cancelation. They were able to put in a room way before check-in time.

Yes

Yes

The rook was a little less than what you would expect. Also they sprayed to cover up some sort of smell beforewe got there. The smell of the spray was overbearing.

The rook was a little less than what you would expect. Also they sprayed to cover up some sort of smell beforewe got there. The smell of the spray was overbearing.

Check in was easy and service was great . Clean was clean. I stayed only one night. Breakfast was open before 6:00 am a plus for me.

Check in was easy and service was great . Clean was clean. I stayed only one night. Breakfast was open before 6:00 am a plus for me.

The location is close to the port. That one year ago rooms were 125 this last stay 250 which is high for the age of the hotel. The port shuttle service was fully booked which was a first for me when staying there this was my 3rd time and due to price for 1 night probably last. As the price per night I can't justify when other hotels are closer and cheaper

The hotel was clean and comfortable.

The hotel was clean and comfortable.

Paid parking should be eliminated for customers

Paid parking should be eliminated for customers

Room felt very neglected and the rental car was dirty and smelled like smoke. Highly recommend to do your homework before going out on a vacation with these guys. Also frontier airlines charged me for some fee and I only had a carry on? Again go straight to the source they usually give you better discounts than here on Expedia app.

Room felt very neglected and the rental car was dirty and smelled like smoke. Highly recommend to do your homework before going out on a vacation with these guys. Also frontier airlines charged me for some fee and I only had a carry on? Again go straight to the source they usually give you better discounts than here on Expedia app.

Stayed 3 separate times from 1-22-2026 to 2-2-2026. On our last visit, the women at the front desk staff was very rude and unhelpful. The 2nd elevator was out of service all 3 times and was finally fixed as we were leaving to go to the airport on 2/2.When we returned to the hotel on the 1st, it was freezing outside and the lobby was about the same temperature. We had to wait for our room to be available (understandable) but she told us she would come get us when it was ready, waited 2 hrs, our friends that checked back in after us got their rooms and still we were waiting (under Laurie Smith). When we went up to the desk to inquire, she said oh, it's ready and has been for awhile?? we were sitting in the lobby, freezing, with a blanket on us waiting to get in our room. There was more to this when we finally checked in but the woman at the desk was rude and unhelpful. Rooms each time were fine.

Stayed 3 separate times from 1-22-2026 to 2-2-2026. On our last visit, the women at the front desk staff was very rude and unhelpful. The 2nd elevator was out of service all 3 times and was finally fixed as we were leaving to go to the airport on 2/2.When we returned to the hotel on the 1st, it was freezing outside and the lobby was about the same temperature. We had to wait for our room to be available (understandable) but she told us she would come get us when it was ready, waited 2 hrs, our friends that checked back in after us got their rooms and still we were waiting (under Laurie Smith). When we went up to the desk to inquire, she said oh, it's ready and has been for awhile?? we were sitting in the lobby, freezing, with a blanket on us waiting to get in our room. There was more to this when we finally checked in but the woman at the desk was rude and unhelpful. Rooms each time were fine.

Very comfortable

Very comfortable

At least this Hilton had a sticker in the bathroom stating they do housekeeping every other day, unlike the Hilton we stayed at last week.

At least this Hilton had a sticker in the bathroom stating they do housekeeping every other day, unlike the Hilton we stayed at last week.

Clean, great staff and close to the airport

Clean, great staff and close to the airport

Typical airport hotel

Typical airport hotel

Yes the room was very clean and spacious.

Yes the room was very clean and spacious.

Staff at reception were very helpful did not like body pillows

Property was good. Breakfast at the hotel lobby was not included in our reservation and so was expensive - but it was convenient As often happens with Booking .com or gets assigned a less that ideal room - in this case a wheelchair accessible room - which is great if you’re in a wheelchair but if you’re not it’s just ok- the bathroom is large and sterile and of course not bathtub.

Good shuttle service.

Good shuttle service.

The hotel changed my reservation to one of their cheaper sister hotels across the parking lot and told me there was a problem with the room. The problem was there was a 5k going on that weekend and they gor more foe my room that I had booked long in advance and put me in something that wasn't worth the price we paid. They tried to make it better by comping us breakfast in the morning. That was just okay.

We waited 2 hours to access our room after returning from a cruise. The lobby was freezing. One of the two elevators hadn't been working for well over a week. They didn't offer free continental breakfast like all the other Hilton properties I've stayed in.

We waited 2 hours to access our room after returning from a cruise. The lobby was freezing. One of the two elevators hadn't been working for well over a week. They didn't offer free continental breakfast like all the other Hilton properties I've stayed in.

Somewhat overpriced for what I experienced. Also, for the price of the stay, car parking should not be charged as an extra fee ($15.00). Thankfully, it was for one night only

Window coverings that didn't block the outside parking lot lights Asked twice for an extra pillow and didn't get it ☹️

clean, comfortable, and spacious room. quick and welcoming staff. convenient to airport.

clean, comfortable, and spacious room. quick and welcoming staff. convenient to airport.

Nothing

Clean, silent and very near MIA

Staff was not welcoming

Staff was not welcoming

We were happy with our stay, however, we stayed two nights ago and asked about reserving the 10am shuttle to the cruise terminal. The staff that helped us stated that if we checked in between 5-6 we should not have any trouble. When we checked in today a little before 4 we were informed the shuttle was full and that many guests who checked in yesterday had already reserved. We were extremely disappointed since we were here day before yesterday. We were able to get the 12 pm shuttle but it leaves after our check in time. Otherwise, the staff and service were great.

We were happy with our stay, however, we stayed two nights ago and asked about reserving the 10am shuttle to the cruise terminal. The staff that helped us stated that if we checked in between 5-6 we should not have any trouble. When we checked in today a little before 4 we were informed the shuttle was full and that many guests who checked in yesterday had already reserved. We were extremely disappointed since we were here day before yesterday. We were able to get the 12 pm shuttle but it leaves after our check in time. Otherwise, the staff and service were great.

The staff was amazing. Would definitely stay here again.

The staff was amazing. Would definitely stay here again.

The front desk staff was awesome

The front desk staff was awesome

Front desk was very pleasant and accommodating

Front desk was very pleasant and accommodating

It was very nice

It was very nice

Big room, clean and stocked with good products

Big room, clean and stocked with good products

Great staff service. Nice safe rooms

Great staff service. Nice safe rooms

Yes

Yes

Quick check in, clean quiet room, good air conditioning.

Quick check in, clean quiet room, good air conditioning.

The shuttle service was terrible. I kept calling and no one showed up. We waited for over 1 hr and 30 min. After speaking with someone twice, they no longer would answer the phone. Should not offer shuttle if you are unable to meet the demand.

The shuttle service was terrible. I kept calling and no one showed up. We waited for over 1 hr and 30 min. After speaking with someone twice, they no longer would answer the phone. Should not offer shuttle if you are unable to meet the demand.

The room was good. However, I thought breakfast was included and it was not. Breakfast was advertised as $17 on their poster board by the breakfast area. When you go to pay they indicated it is $22 inclusive of taxes. They should quote on their board the full price that the guest has to pay, which is $22. Very misleading!

The room was good. However, I thought breakfast was included and it was not. Breakfast was advertised as $17 on their poster board by the breakfast area. When you go to pay they indicated it is $22 inclusive of taxes. They should quote on their board the full price that the guest has to pay, which is $22. Very misleading!

We always stay here when we cruise. The front desk staff is amazing! Keep up the good work! Rooms are always clean & comfy.

We always stay here when we cruise. The front desk staff is amazing! Keep up the good work! Rooms are always clean & comfy.

Great and friendly service. Very clean and spacious room.

Great and friendly service. Very clean and spacious room.

Convenient location. Friendly helpful staff.

Convenient location. Friendly helpful staff.

Clean, good air conditioning, quiet .

Clean, good air conditioning, quiet .

Everything was wonderful

Everything was wonderful

Check in and restaurant staff were amazing

Check in and restaurant staff were amazing

Really convenient from the freeway, staff super nice and friendly, check in was easy. Like that it is set back from the road with another couple of hotels. Parking was easy and free. Room was clean and well appointed. Had a great stay, would stay again for sure. Didn’t have the breakfast or really use the amenities but they looked great too. Airport noise wasn’t noticeable for me. Good choice for our trip

Really convenient from the freeway, staff super nice and friendly, check in was easy. Like that it is set back from the road with another couple of hotels. Parking was easy and free. Room was clean and well appointed. Had a great stay, would stay again for sure. Didn’t have the breakfast or really use the amenities but they looked great too. Airport noise wasn’t noticeable for me. Good choice for our trip

Clean, ambience and the view was great

Clean, ambience and the view was great

Shuttle cost me miss my flight

Shuttle cost me miss my flight

Great staff, friendly, clean the areas and parking available.

Great staff, friendly, clean the areas and parking available.

Good experience

Good experience

As usual in miami very low quality high prices and have to pay for parking.

As usual in miami very low quality high prices and have to pay for parking.

The food was outstanding!

The food was outstanding!

Turn the air-conditioning off and let the fan run in the room and and there was a bad smell coming through the vents. We ended up having to shut it off and have no airflow at all. In addition, when I set up lodging, we were entitled to a free buffet and when we got there that was no longer offered. They said it was Expedia’s fault. Disappointing altogether and not stay there again.

Turn the air-conditioning off and let the fan run in the room and and there was a bad smell coming through the vents. We ended up having to shut it off and have no airflow at all. In addition, when I set up lodging, we were entitled to a free buffet and when we got there that was no longer offered. They said it was Expedia’s fault. Disappointing altogether and not stay there again.

Good environment, clean rooms

Clean room; comfortable bed.

Rooma need to be updated. Bathrooms were smelly despite appearing clean. Also hotel did not have amything included in the room charge. Breakfast and shuttle services were all extra costs. Will not stay again.

The staff was nice

Clean room. Great customer service.

Everyone is super clean

.

Beautiful and clean!

Clean room , great location for trip to cruise port. Nice restaurant and bar.

Nice room and staff

We could not make coffee with the device it did not work

Room was clean and spacious. Shuttle was convenient. Will definitely stay here again.

Clean room, nice staff

The room was nice and spacious. The courtesy pickup from the airport was not up to par. It was nighttime, with all the cars' headlights on. That made it challenging to pick out the correct courtesy bus. As a result, I missed the first available bus. It would really help if the bus had a lighted sign visible at night.

Good service

The shuttle took a little long but we got in after midnight and shuttle inky runs every hour. We ended up at the four points instead of Hilton garden due to maintenance issue at Hilton but it was a free upgrade and they contacted before we got there! Amazing!

Great location near MIA airport. No more

The Bar . The drinks and chicken wings were good

The room was clean. Front desk staff was great! We always stay here when we cruise from the Miami Port. We were able to check in early without any additional fee. We love it here.

Room was clean. Staff was pleasant

Also, the location is not bad for driving, but very precarious for walking anywhere else.

Location

Nice stay

Great

Great location at a great price

We got the shuttle (every 30 mins 4am-11pm & hourly 11pm-4am) from MIA to the hotel and were very impressed at the welcoming reception area and bar. We didn’t have food/drinks so can’t comment, but we did purchase take away wine cups for $7 each from the chiller. Our 1 bed king suite was spotlessly clean - as were the hotel areas/corridors, and was vast in size. The room had a Kurieg coffee machine, bottled water and a microwave. The toiletries were good quality and the king bed was so comfy and the air con was good. A 2 minute walk away is a gas station with drinks/snacks and a little further is a Subway, McDonads and Denny’s. Will definitely stay here again!

We arrived early at the hotel around 1:30 and was quickly checked in and they gave us our room key i was so happy because other hotel wouldn't allow you to check in early. Thanks to the staff our room was clean and comfortable. We will return.

Shuttle

Hotel is one of the best I have stayed at in the Florida area. Great staff, well maintained and clean rooms and the restaurant onsite was excellent. Highly recommend.

Average stay. Front desk staff not friendly but not rude either. Cleanliness was good. Bed good. Pillows way too flat. All of them. Did not eat here.

Good stay

good accommodations, food was good. Bar staff was great.

Waited for 10 min

Room clean and very comfortable. Staff super friendly and helpful

Very nice hotel! Clean and the food smelled great but we did not eat here. Will stay again here before we cruise it was an excellent price!

Staff

Everything was great! Staff, clean and comfortable room. Was very pleased

Very nice hotel, clean

Good overall stay

We waited 35 min for shuttle and finally took uber we didn’t realize pick up was at departure not arrivals

Staff was awesome and very friendly. Good location as well

Everything was fine.

Good location near airport very convenient

Room was

When I booked my hotel from your website, the pictures were a little misleading. When we got to the room, the room was very cold and we asked someone to come up and help adjust it. When they got there, they told us it was the knob on the wall and left. We set the thermostat to 78 and it never went below 73. In the bathroom, the paint was not done properly. The mirror was very old and all the corners were damaged and there was a piece of paper on the dresser that said to get information about things at the hotel and local and you couldn’t even read it. I have to admit I was very disappointed in my stay When we got on the elevator every time the staff wouldn’t even make eye contact with us or say hello.

Very clean and great friendly staff.

Staff is excellent Room is above expectations.

Breafast or parking not included after paying for stay

Yes

Great hotel for the price. Walking distance to a few restaurants. And very clean. I would recommend this hotel to anyone who needs a quick night's rest stay in a clean, safe environment.

The room's bathroom looked like it was still under construction & the toilet wasn't working properly.

Yes

upgrade so that was nice. Also didn’t expect a full kitchen/dining experience which was also very appreciated as we’d already had a very long day. Only one cook made for a long evening though the food was very good.

Stayed for a extended layover, we had dinner at the restaurant which was good and they provided a shuttle for pickup and drop off.

I would come back

Great stay! Only issue was that parking was not included (had to pay $15 per day)

The property grounds were clean and private. The Hotel is off the road and the area is very quiet.

We have stayed a few times, have not really seen families. We go to cruise port. They have shuttle from airport to hotel and shuttle to the cruise port

Spent 2 nights. Ghe room was clean and spacious. The airport shuttle was good. Hotel staff was friendly and helpful. Buffet was nice.

Nice room. Nice hotel. Not much that is walkable nearby

clean room staff friendly

Fine for the night.

Two main issues for me, the lady at the front desk was not very a accommodating and there was a stain under my bed covers when I arrived. On the last day the AC started to also smell.

It was amazing they also provided the room to us at 9.30am way before the check in time. The room was spacious the hotel overall was great shuttle service was all night which helped us to go to the airport at 4am. The only reason I give 4 star bcoz the ac was giving a lil problem n I couldn’t get much sleep.

The pillows are like air! My husband didn’t get enough sleep.

Good

Great location, friendly staff and amazing service!

Exelent

Friendly staff

Awesome

Pleasantly surprised for Doral, not a bad area, hotel is impeccable inside, as the room. Smells clean and new.

The staff was friendly and helpful. The aircondition unit in the room was a bit noisy. Apart from that, I was pleased with my room.

A

Nobody came to clean my room so i had to take my trash out twice cause it was full both bags.and toilet paper was done too so i went and asked .but other then that i enjoyed my birthday weekend .thanks

Accessibility from road was an issue with this property.

Room is clean .nice stuf

Easy fast food options within walking distance.

Reslly nice bar restura

good service, good place to stay

I like it because it is clean, the staff is friendly and it is close to the airport

We really liked the room /the hotel .we think our second trip we will be visiting this hotel again

Having the restaurant in the hotel helped a lot, didn’t have to go out to eat. Didn’t like paying $5 for a drink.

Our stay was great! We had no complaints for one night stay.

Loved it

Great service. I recommend

Very clean and nicely maintained hotel. I was surprised that it’s rated 3 stars on Expedia. I’d rate 4 and a half.

Very good stay

Only issue was shuttle was small and picking up multiple locations .. almost missed going on it due to 3 seats, 4 needed (doubled up on 1 seat)

Clean Room

Internet to pay sad

I recently stayed at the Hilton Garden Inn and overall had a pleasant experience. The hotel was clean and well-maintained, with comfortable rooms that made for a good night’s rest. The bed and linens were fresh, and the bathroom was spotless, which I really appreciated.

Check in was a breeze and the room was in clean and everything was in working condition

Everything!

A pretty good stay, besides having to wait 40+ minutes for refills of shampoo,conditioner and body wash.

Everything was perfect

The property was very nice and convenient to expressway and shopping areas.

This was a good choice hotel.

Excellent service from Airport and then to Port of Miami. Great work!

Excellent option for MIA travelers. Close proximity to the airport, shuttle services, client-oriented staff.

Very friendly staff, nicely kept property

Great !

Excelente staff

Clean

Nice hotel that's very close to the airport with shuttle service. The pool and jacuzzi area was well welcomed. Very good breakfast that offers standard buffet type of service or the option to order a custom made meal.

The service was excellent, clean sounding you also had a little of everything the laundryman , gym snack bar restaurant on bar so you don’t of to leave the hotel if you don’t of to you should try it out…

The property is beautiful and when you walk in it smells like a rose garden all the time. The rooms were spacious and this is now one of my favorite hotels!

Nice place with a good deal on a stay between flights

Good place, parking is $15additionally a day. Breakfast $17 per person (?)

Nice environment, clean and comfortable.

We arrived early from cruise port & were allowed to check in early as soon as room was ready about 11:00 staff was very accommodating & stored our luggage in a secured room at hotel until we could get in our room the 24 hour airport shuttle was convenient we had an early flight & we had to leave hotel at 4:30 am. Outdoor pool was nice as well & complimentary bottled water in our room was a nice touch we highly recommend & will definitely stay again if we are in Miami!!

It's a nice property. Easy to check in and out. This time I decided to get a rental car and it was easy to find parking on the lot. There is a ATM machine inside close to the lobby area which is good for persons that need cash. All in all it's a great hotel.

Nil

Hotel was nice and clean. Close to the airport and offered free shuttle service to the airport

This is a nice property. The room was clean & the bed was comfortable. The big issue was the air conditioner was loud all night! The toilet was loud after each flush for like five minutes. The room smelled horrible, like dogs!!!

Breakfast is ridiculously provided for what it is, but they have a captive market, so that’s not coming down. Overall, this is a decent airport hotel for those with early morning flights. FYI: The shuttle to the airport is a van with benched seatings. A trailer is attached to the back of the van. It makes a few stops. Plan to leave at least 30 minutes BEFORE you need to be to the airport. Traffic and stops will determine how long it takes.

Hotel rooms were comfortable and well equipped. However the shuttle service was awful with ling delays. Also some breakfast stuff like cereals and quick items should be available in the market rather than having to pay for the full breakfast option.

Don’t stay here!

Front desk Dave and Jose crew was nasty and rude

The employees were rude after they charged me twice for my room. They told me they could not refund me.

Everything was good except for the shuttle service at the airport. We came out of one of the door numbers as stated in an email that was received for the shuttle. But we stood there from 8:45 to 9:35 p.m so we ended up having to get a taxi and pay $40 U.S to only see the shuttle just arriving at the hotel with passengers. The main reason we booked with said hotel was truly because of the shuttle service.

Convenient

The elevator was out of order. The airport shuttle was 52 minutes in coming after being told it would be 10 minutes, "he's on the way".

Nice stay

i gave this a bad review due to the fact i tried to cancel 5 mins after booking expedia and the hotel would not refund my card . the hotel refused to refund and expedia pretended to contact the hotel never booking with expedia again rude people to deal with

The property is located across from eating places such as Deny's, Wendy's and other restaurants are within close proximity.

Great experience will stay here again when we fly out of airport! Super clean & cozy

Thumbs up

Very clean and spacious. The beds were very comfortable. Food in the on site restaurant was very good. Everybody was friendly. I got up to our room and it was very spacious. Then I realized they upgraded our room. Nice unexpected surprise. I will definitely be staying here the next time I find myself in Miami.

Ok I would stay at aloft next time

Loved it

Only one elevator was working. Was not happy that they charged for parking and this is not mentioned on website. If I had not inquire I could have received a citation since no one mentioned it at check in.

Horrible entrance no signage into property and horrific entrance with traffic and no way to cross traffic

The quiet

Walk in apperence nice, elevator floor for both was dirty as someone had waisted something and people had stepped in it and tracked. I thought the breakfast cas complimentary but no. Both breakfast and Dinner was each $17, but per advertisement breakfast was no charge is the reason I made reservation there.

The room was great and clean and all I really needed on this trip was a bed. The only bad thing about it was that the air conditioning made a lot of different noises. One steady sound would have been great, but it changed often so it was difficult to sleep.

It was nice

We where disappointed that the hotel didn’t offer daily housekeeping. When we did the reservation that fact wasn’t mentioned and when we did the check in at the hotel either.

Check in was smooth as was our airport shuttle experience. The room was clean and bed was soft. Excellent experience.

We had a large, lovely suite on the 7th floor with king bed, sofa bed, a full bath and a half bath. Toilets in both bathrooms were slow to flush and would not flush the other toilet paper. Maintenance came immediately and plunged the toilet in the full bathroom. Despite putting toilet paper in the wastebasket, both toilets were unplugged when we checked out.

It was good for a one night stay, cruise shuttle was very convenient.

Great stay.

Great hot tub

Nothing was not to my liking. Staff bent over backwards to make sure we were well taken care of. Have been in lodging a lot in lifetime. This one stands out in the e most pleasant smell in the hallways and room

Again, I love this place

I will be back, so clean, and smells nice. The staff was so nice too

My stay was fine. The room was cleaned and quiet. The the lighting was a little dim, the king size mattress was too firm, and the grilled salmon had a strong flavor. After taking the grilled portion of the salmon, I was able to enjoy it.

Bathroom dirty shower grouted horribly

Everything was great !

Nice place

Good

Hotel offers shuttle to Port Miami for $16 per person. Cheaper than carnival. Shuttle times 10am and 12pm. Hotel has outdoor pool & hot tub. Very clean and nice outdoor seating. Hotel offers breakfast in morning but there is a charge of $17 per person. We winded up at Denny's which is right across the highway. Short Walking distance but have to cross over main highway. Also there is a Wendy's & McDonald's too. Bar in lobby is nice, opened at 5pm though. Not too expensive, bottle beer $7. Hotel offers complimentary coffee and tea in morning starting at 5am. You also have a coffee maker in room. Overall stay was great. You can see and hear the airplanes above but with the air running, noise was a minimal. Would definitely recommend and we will stay again!!!

I’ve enjoyed my stay here as a one night flight lay over. Good facilities and staff is great and very friendly. Room is spacious and comfortable and clean.

Very friendly and helpful staff. Facility is very clean and welcoming.

Clean

The service was amazing

Accommodated early checkin

Convenient location for the airport. Hotel is dated but clean.

Very clean, courtesy of staff and shuttle Upton

It was a terrible experience with kids. The bathroom sink was clogged and dripping. The sink water was on the floor and created hazardous condition. It was an unpleasant experience, with kids it was too bad. The condition was reported to the staff and GM of the hotel through email. No response received, overall would not recommend this property.

Everything was good front.Desk was very friendly and helpful

Great hotel little fare from airport however the staff and shuttle are great ! Would recommend for travellers on a budget