Hampton Inn & Suites Miami Wynwood Design District

Easy check in process

Location is desirable for cruise port but hard to get to dining locations especially at night, very dark and dangerous traffic.

The breakfast was the standard watered down eggs, sausage, hard biscuits and waffles. The room was clean and the staff was nice

!

Good location, helpful staff, clean property.

Yes,yes. Wonderful and helpful staff.

Really good . Excellent service

Staff very helpful, polite, professional and very friendly

The staff was extremely helpful and friendly. The breakfast buffet was delicious and there was plenty of it. There is plenty to do and very convenient

I have nothing to report. Everything was excellent

Looking at the previous reviews I almost booked another room.....location is perfect....across the street from 2 restaurants and a gas station....walking distance to a lot of other stuff if you like to walk.....pool was nice....yes the ac unit was loud but when you're sleep.....you don't here it.....room was a decent size for the 4 of us....Rooms weren't readily available when we got there but I was able to finish braiding my daughter's hair in the lobby while we waited....now they text you to find out if you're ok and I asked for extra towels because there were only enuf towels in the bathroom for 2 people and we never got those towels that I asked for but it was ok.....Food was decent....the only problem we had is that there were 2 kids on the waffle machines making waffles but we didn't know they were making waffles for the whole family.....so with all the mistakes they were making it just took up a lot of time because no adults were helping them

No me quejo del personal todos muy respetuosos y serviciales, pero el desayuno si estuvo realmente muy malo, todos los días lo mismo, huevos revueltos con salchichas de cerdo + waffles, no había mucho de donde escoger, deberían tener opciones adicionales o variar con otros ingredientes, por ejemplo tocino u otro tipo de preparaciones de los huevos, por otro lado, aunque me hicieron un descuento en el parking, este servicio debería estar incluido para los hiesy, 40 dólares las 24 horas me parece excesivo. No volveré a este hotel.

Great

Customer service was 10/10

Clean room

Great for a quick stay!!! Everything great!!!

Great place, clean and great staff

Very good

.

3 nights without car, very good location - poor selection of restaurants in walking distance - friendly staff - standard American breakfast

Breakfast was nice and organized! Staff looked stressed, they did their absolute best but they looked overworked, still awesome group of individuals!

The proximity to stores and restaurants . The complimentary breakfast was fresh plentiful and delicious. Nothing

Regarding the hotel, the room's bathroom had damaged baseboards and dirt; the sheets were torn, and the towels had old stains.

Clean clean clean

Is a OK hotel

Very good

Staff was very pleasant The fee for parking was ridiculous. There’s a high fee for the room and a high fee for parking per night. We decided to take public transportation.

We arrived early and the receptionist put us in a room anyway. Nothing was "bad." Our view was nothing to be excited about, but we were just there to stay the night before a cruise, and I'd stay there again for the same purpose.

Exceptional

Very good

Location and room size are excellent. Good breakfast, but more options would be nice. Perhaps cheese for the eggs. Or boiled egg and gluten free toast option.

Will definitely book again. Staff was amazing. Got to check in to the room earlier than expected and the rooftop bar was amazing. Food service and view

None

The front desk staff was excellent in both evening and day shifts. They gave us a great suggestions for restaurants and helpful with additional questions.

Very great location, staff were super friendly and overall great place to stay..

Asked for a change of sheets and they did it. Nice location, comfortable bed.

Exceptional

Solid, clean, convenient. Everything you need for a stay.

No muy limpio

The alarm clock had the cord cut and did not work. The power docks between the beds also did not work. The staff was kind and helpful though.

Superb

I loved how clean and spacious the entire room was, the staff was extremely helpful and the pork sausage for breakfast was amazing. Also the hotel was walking distance from everything that was really convenient for me an my stay

Hotel was okay to lay my head for the night. Shampoo holder in shower was broken and bottle fell and injured my foot (large deep bruising with swelling). Hotel comped my parking because of the injury. Not sure that I would stay again.

very good

Stayed overnight pending a cruise. Not as close to Miami Cruise Port as map suggested, but not far either. Much less expensive than hotels in the immediate Port area. Safe area, would stay again Not a 5* establishment. Walls a bit thin, room a bit noisy. Very basic amenities, but very clean also. Perfectly adequate for overnight stay. Would not return for a 1 week stay.

The air conditioning in room 323 did not work when I realized it was a problem we had already settled in. So we were pretty uncomfortable all night

We stayed here for 4 days 3 nights our room was spacious, clean, air conditioning was all perfect. I personally did not go for breakfast which is included in our stayed my friends enjoyed it. Staff was great helpful and knowledgeable

I had a wonderful stay at the hotel, and I especially want to highlight the exceptional service from Eric at the front desk. He went above and beyond, ensuring I could check in early and was always responsive to every request I had. His warm attitude truly made my stay special.

Clean rooms, breakfast was good. Only stood one night

Awesome complimentary breakfast. Will definitely stay there again.

I booked a night after a cruise. I arrived in the morning but they text me a bit later when the room was ready. The staff was friendly and efficient and breakfast was available daily. Eric H at the front desk was especially helping in resolving a matter and renewing my faith in the Hilton brand. He also gave me good recommendations for places to go to kill time, and offered me a cold bottle of water upon my return from the heat. It is the small and kind gestures of their staff that made my stay shift from average to exceptional. It is possible for Housekeeping to fall short, but it's how management responds and rectifies things that determines whether or not I return. I will return. Thanks Eric H.

The A/C unit is not working after they change our room twice. The breakfast never changes and the amenities need a update.

Very nice comfortable room and also in great location

Everything

Staff and the property were awesome, within walking to shops and restaurants. Shuttle to cruise port.

The moment we checked in to the moment we checked out. Our shuttle moved up an hour on us giving us 40 min notice, leaving us no time to get breakfast

The best attention

Buena Ubicación,restaurantes cerca ,el gerente fue amable.La gente en recepción no fue muy amable.

Lo único que no me gustó fue el aire acondicionado.

Room was clean and bed was comfortable. Only downside was that our room was not ready until after 4pm. Port shuttle was $10 per person.

Nice hotel. Will definitely stay there again.

Nothing

Exceptional

Everything and everyone were outstanding Nothing

Would definitely stay here again!!

Staff were so kind. Rooms were gross. Sheets were stained. Hair in the bathroom. Floors not vacuumed. Front staff were kind and switched our rooms. New room was also dirty but slightly better and it was close to midnight so we just stayed.

I had to ask several times for fresh towels. When they finally took the soiled towels, they only left one clean towel. When I saw the cleaning lady (Eulalia), I asked her for a couple of towels, and she didn't even say hi. She acted annoyed and gave us one towel. There was another issue with checkout times and being over charged. The breakfast is the same every day; they don't change the protein. They should consider it since not everyone eats eggs.

The location was excellent. Within walking distance of several stores and restaurants. The check in process was a little unorganized. We were put on a wait list because we arrived before check in time. We never received a call stating our room was ready, we had to go back and were finally checked in about 90 minutes after the posted check in time.

The location was excellent. Within walking distance of several stores and restaurants. The check in process was a little unorganized. We were put on a wait list because we arrived before check in time. We never received a call stating our room was ready, we had to go back and were finally checked in about 90 minutes after the posted check in time.

Buffet breakfast Mould on roof and walls of the room Staff not very friendly The area wasn't very nice

Convenient location for acess to Mt Sinai at Miami Beach. Good parking available. Nice neighborhood. Breakfast could have more options.

Breakfast could have more options.

The room was not very clean and felt quite old. However, the staff were friendly, helpful, and attentive throughout my stay. The hotel’s location was also very good and convenient.

Had a great stay at your hotel,, will be back soon!!

The hotel was what I expected and maybe a little more. Front desk is very accommodating. When you stay at this property, you are able to use the pool next door, which is a better ambience no kids. Breakfast every morning was good. I love that they had options as well. Wounds are kept clean wood floor no carpet that was a plus for me. We stayed on the eighth floor. If you’re into it, there’s a McDonald’s and Taco Bell across the street. If you don’t mind walking, there’s a bunch of shops that are a 10 minute walk Marshalls, Ross, target And more. There’s also a convenience store across the street. There is an electric car called Freebee that rides around the Wynwood area for free. There is information about it in the lobby. there is street parking around the hotel but honestly, it just pays to do the parking in the garage for the $42 a day. You can go and come as you please and it doesn’t change the fee. Also remember anywhere you park in Miami you’re gonna have to pay. there was no odor in the room. Everything was clean.

Buena Ubicación pero las habitaciones tenían las Sabanas sucias.!! No lo recomiendo

Nice clean hotel with nice staff. Perfect overnight stat in preparation for our cruise. Provided transportation directly to our cruise port with a shuttle for a small fee which was reasonable and made the trip very accommodating.

Very good area close to everything shopping, eateries and nightlife

Hotel was clean and well upkept. The room was comfortable. Staff was very accommodating even with a late checkout. Only bad thing was the room didn’t have an iron and we had to wait a while to get one then the next day the iron stopped working and had to wait for another one again.

Check in was so easy. Kanika was very friendly and helpful. She was able to recommend nearby restaurants for dinner. Every time I went through the lobby, she wouls greet me with a smile and ask if i needed anything. The beds were comfortable. The location was perfect for visiting the Fashion District . When i extended my stay for 2 days Erik, at reception, was able to keep me in the same room. The water pressure in the shower was not very strong.

The staff was awesome Everything and everyone were great

The staff was excellent, breakfast was very good and convenient. The gym looks a little small and could definitely use updating. But overall it was a really good hotel. (indoor parking helps a lot too!😬)

You can go to the pool next door in the super trendy hotel. The breakfast was a hit. There is an amazing bar/rest one block from the hotel. I forget the name but it was a combo wine bar/patio place with great food and a fun scene.

This property will definitely be my goto when booking a cruise leaving out of Miami. Room was great, breakfast was great, staff was great, no complaints.

Exceptional

Exceptional

There could of been better sheets

It was a quick stay before our cruise. Perfect location!

Tout était parfait. Bon déjeuner, chambre très propre.

The staff at the front desk were terriffic. Kanika B. and Erik were extremely helpful. Kanika went out of her way to provide suggestions on places to eat and sights to see around the Miami area. She always had a smile when she saw us come into the lobby.

The front desk staff were attentive and helpful

Clean room with great staff and good breakfast choices. Excellent air control for the room.

.

Location, clean. All good!

They need to upgrade the breakfast, it was the WORSE I have ever had and they run out of items if you go after 8 AM, front desk staff was rude, we move to a different Hotel after the 3rd night. Location was good and very close the free trolley stop. DO BETTER!

Everyone was friendly N/A

The room and facility was very clean. The breakfast was very good hot in the staff replenished food very frequently.. The staff was very friendly and helpful on anything I needed.. The only thing I just like to put this property was the shuttle service provided to the port of Miami very much overcharged me, and ripped money out of my hand.

Good location, close to downtown. Clean, staff were friendly. Breakfast was good

I think that the breakfast offerings were certainly very good and there was a lot to choose from. Breakfast hours are from 6 AM to 10 AM which provides a lot of flexibility for travelers to have a good amount of rest and have a good meal in the morning. The only thing that made my experience less than ideal was certainly the lack of housekeeping, even when I requested it and having to take towels up to my room and them not being restocked. Having to request housekeeping every morning is exhausting, but mentioning it at the front desk and then coming back to a room that has not been cleaned is even worse. I would certainly hesitate to stay here again.

The property is in a nice location to food and shopping places I would recommend it everyone who traveling for a cruise they also have shuttle service to the cruise port I have book this hotel for a upcoming cruise thank to the amazing staff

The hotel floors caught my attention first. The floors needed to be mopped immediately. Then when I got in my room and into the bathroom. I was even more unpleased on the cleanliness. Housekeeping needs to step the performance up. But front desk staff were kind and attentive.

Good

Breakfast was great and the staff was very friendly.

Exceptional

Good

Friendly and very helpful staff Pleasant atmosphere while waiting for my room.

Everything was perfect

Exceptional

It was ok

The air conditioning was so loud, making it impossible to sleep when running. Since it was so hot, it had to be on most of the night.

Location was near everything I needed.

Fantastic

Staff was very kind and helpful. The room was clean including the bathroom. Breakfast in the mornings is a plus and was plentiful even towards the end. The lobby furniture could use some love though, the chairs and couches were very dirty and stained.

Very clean and bed was comfortable.Close to Publix. No microwave in the room.

Amenities were great, the hotel room and bathroom were very dirty. They need a deep clean and bathroom needs to be remolded it has a lot of rust, and grime. You don’t want to walk around barefoot, gym was there and open 24 hrs but treadmills are old and the belts are slipping, mirrors were big and clean. Towels were stinky and slimy too.

Exceptional

Torrie is great 🌸

Bed was hard as a rock, pillows flat. Terrible nights sleep. Don’t even give you toothpaste

Exceptional

Breakfast was Amazing Didn't like the small pool. Washing machine was broken, and my room was an older model. Beds were uncomfortable.

Breakfast was Amazing Didn't like the small pool. Washing machine was broken, and my room was an older model. Beds were uncomfortable.

Overall good budget hotel!

Superb

The location was great easy to move to the different areas In the Lobby coffee station never had hot coffee. The shower didn't have a li g enough shower curtain every night we had to clean the floor. And the worst no toilet brush in the bathroom

Exceptional

Excellent Everything informative staff

Excellent Everything informative staff

Stayed one night. Enjoyed the room. Will rebook on another Miami stay.

It was very clean and a beautiful hotel. Staff was nice and it was waking distant to several places The only thing was the shuttle to the port but it was not ran by the hotel. So no complaints about the hotel

It was very clean and a beautiful hotel. Staff was nice and it was waking distant to several places The only thing was the shuttle to the port but it was not ran by the hotel. So no complaints about the hotel

great experience

Very good

Very clean and kept up on.

Very clean and kept up on.

Hotel was just okay for the price, not very nice. Breakfast area was overcrowded and they ran out of certain food items and silverware. Expecting guests to eat breakfast with no silverware is unacceptable. Most of the staff were not very helpful or accommodating. Overall hotel wasn’t very well maintained. Wouldn’t stay here again.

Staff was lovely. Very nice and accommodating. Filthy dirty rooms. AC did not work. Maintenance couldn’t resolve it. Sheets on pullout couch were filthy.

Exceptional

Very nice

Friendly and knowledgeable staff, great amenities such as complimentary breakfast, located in walking distance to pretty much anything you need while staying in the area. Hotel was very clean and welcoming.

Nice property. Decent breakfast. Nice staff and access to a rooftop bar and pool overlooking ocean. Note there is no direct beach access from hotel due to back to back hotels taking beach front.

Excellent hotel! Good stuff ! helpfully ! The breakfast complete and delicious!

While we were there the hot water was broken for 1 day

The staff is extremely friendly and helpful.

The staff was extremely nice and helpful and the parking felt safe as well. There are places to eat within walking distance so you don't have to drive in the heavy traffic.

Eric was excellent at front desk, he was very helpful, informative and kind. All other front desk were great too. I definitely recommend this hotel and I will stay here too.

Nice and spacious room with super comfortable bed. Breakfast included was great. Located in Wynwood with close proximity to tonnes of shopping - was very easy to get downtown via ubers / lyfts as well Staff were so helpful in making photocopies of cruise tags when we didnt have enough. overall a great stay It was quite expensive due to us travelling on a cruise / spring break / Ultra Miami weekend which meant very high demand If we were travelling off peak I would definitely stay here again.

The property was clean and organized but the furniture looked old and dirty. Staff was very pleasant to work with, although, I had to call twice to get an issue resolved.

Front desk was amazing!!! I will definitely book again .

Rooms were clean and they let us checking n a bit early as our flight landed early.morning.

We arrived at the property and was met by the general manager, Alexandre. He was very welcoming and cordial, and i thanked him for him to not charge me a penalty fee due to a mistake with a booking on my part. The ladies on the front desk Sammi & Kay were also very accommodating and helpful. The room was very clean and spacious and bed was very comfortable. The breakfast was OK. Have to thank the general manager again who granted our request to check out later than the stated time, due the airline changing our flight departure by several hours. I Would recommend this hotel, Customer service was on point.

Had to ask for more towels and toilet paper everyday.

Breakfast as expected

Stay was good for money spent and staff were amazing which help the stay be very pleasant. Dual peloton bikes but they weren't operational and seems like there is high turnover and it is in Miami so hard to upkeep. The staff is commendable and try to accommodate every issue we found. Just neglected to state anything about the bikes but it should be added and made operational in order to promote more guest to state at this location.

Never had enough towels or toilet paper. There's not actually EV charging on site

We were coming off of a cruise, spending one night before heading home. It was a bit out of our price range, and the breakfast seemed expensive as well, so we ate off site. The shower leaked a bit, the batteries in the remote had to be replaced, both were minor things..

Everything was great. No complaints

Everything was wonderful! From the time I checked in to the time I checked out the staff Eric was great!

.

Food good

Good good fresh

Good overall

Everything Nothing

Overnight stay prior to cruise- only 15 min from port. Hotel offered a shuttle for $10 person to the port. Shuttle never came, ended up in a $60 Uber. Not much around hotel as far as restaurants/bars for the evening, closest was about a 15min walk. Hotel has small snacks drinks for purchase but was out of bottled water. Breakfast available in the morning was ok.

Staff super nice and polite loved it!!!!

No hot water in shower. Maintenance (who was super friendly and helpful) tried to fix the problem but did not…switched to a different room and also no hot water in shower. Staying for work which is overnight. Got back to hotel at 8am on checkout morning and asked for a late check out. Was told “uh we don’t really do that here.” Ive stayed at this location many many times over the past decade and definitely have had late checkout. Eventually gave me 1pm checkout only to have housekeeping come into my room and wake me up 2 minutes after original check out time. As I mentioned I’ve stayed here many times because it’s convenient for my work. I have always had a good experience at this hotel…hoping this was just a one off situation

The room was very small, and the amenities were rather dated. The window was tiny, resulting in poor lighting—a situation made even worse by the fact that my room faced north. Shockingly, the towels in the room still had several strands of someone else's hair on them, which made me feel quite uncomfortable; furthermore, after the room was cleaned, no fresh towels were provided, which was very inconvenient.

Breakfast was more than ample with several selections. There were plenty of tables available.

Enjoyed my stayed

AC kept room cool. Breakfast wasn’t top tier but it served its purpose. My travel partners and I appreciate the great customer service from front desk. Only thing missing was a large luggage trolley to take all 3 of us luggage’s to our room

The room was very clean and spacious. Hotel itself was a breath of fresh air.

Quiet room, decent breakfast, good air conditioning- decent gym

Parking charge was a surprise for me $43 a night , they are also very small parking spaces, breakfast eggs and potatoes were cold , no problems with the room , it was clean and comfortable

Loved hotel close to downtown. Workers were extremely friendly and helpful. Beds very uncomfortable and outlets loose. Other than that room was nice.

The hotel was excellent. The staff upon check-in was excellent. Very friendly and helpful. They even booked us for a very nice shuttle service to get us to the port the day we left for our cruise. We will definitely be staying here when we visit Miami in the future. N/A

The breakfast was great, the staff was veey pleasant our room was not ready but they accomodated us in another one available. Out room was cleaned! We will definitely stay another time!

Very nice.

Fantastic staff, great communication. Perfect rooms. Delicious breakfast. Great pre cruise stay!

Free breakfast was ok.

It was cool but water would not get hot

Staff was great. They even took us to the cruise ship which was amazing. The breakfast was fantastic.

The parking garage is easy and convenient. It is a little tight but worth it. The front desk reception is nice and the staff was super nice helpful. The water view room was super nice and spacious. We loved the room! The area outside can be a little sketchy so just be aware of your surroundings.

Good

Air conditioning was loud and inconsistent. Television was set on incorrect input but there was no way to understand that until a technician, who was the guy who supervised the gym, came and changed it. When I asked why there were two remotes, he didn't answer.

Staff was friendly and helpful. The property has older facilities that had quirks, like the bathtub, but it still worked fine. Breakfast was also fine, as was the air conditioning in my room.

Good rate friendly staff and like you could use sister hotel roof top restaurant and bar. Was very nice. Didn’t have free shuttle to port of Miami. Had to pay but good service. Breakfast average but clean .

Customer service was wonderful. I had an Amazon package was left there and they had saved for me and other items left there too and when I went back to get them, they was there housekeeping was very professional. Also, the food was wonderful.

Yes everything was perfect will stay here again.

Breakfast great

The room was great. Extremely clean. But the staff made it even better. Courteous, professional and attentive to everyone's needs. Will stay here everytime we are in Miami.

All was great for our one night stay before a cruise. Nice breakfast too.

Nice well kept hotel. Close to a lot of entertainment

Great staff and nice spacious room

The staff was exceptional! Stayed for one night before my cruise.

Our room was clean. The staff was very friendly and helpful. They would send texts checking if we needed anything which we appreciated. Several restaurants within walking distance. We had access to the Marriott next door and used their rooftop bar and pool which was very nice.

The front desk staff was excellent. Eric and Tori were very friendly and helpful. Eric recommended an excellent place for us to go for lunch and it was so good. We arrived early for check in and they held our luggage so we could go to lunch. And then got us into ate room early too. The only complaint is the beds are very firm. Not very comfortable.

Breakfast was great ! Location was good, will be staying here again . Easy access to the port

Location, breakfast, room amenities, great staff, beautiful views! 10/10 recommend.

First time here and it was great. The front staff was great. Very helpful the only thing bad I can say was that the bathroom could have been cleaned better. Other than that it was a great stay for our Miami cruise.

I will recommend it

Breakfast included Only comment plastic cutlery and plates Food was fresh buffet style Would stay there again if in the area

N/A

Very clean, staff nice, good breakfast and shuttle to the cruise port Nothing

We had a good experience here. The rooms and the building was clean. Breakfast is great. Location is great too. Parking is an extra $40/day. I wish that was included. Other than that we don't have any complaints.

Good

Liked that it was close to the ship port, didn’t like that the little spot where you could buy little snacks and drinks was poorly stocked.

Great staff.

Nice hotel in Midtown for a good price.

Loved it everything was amazing

Easy check in, clean room

A well-positioned hotel conveniently located near Miami Design District and the Midtown neighborhood, providing excellent shopping opportunities and just a 10-minute drive to the beaches of Midtown Miami Beach. It offers an impressive quality-to-price ratio.

Clean overall, great customer service from all so far. Breakfast is also good.

Very clean and amazing people there

Clean, nice staff nice area

The breakfast was of good quality. I was disappointed that we had to walk over to the next building to find an operating bar.

Clean room, great breakfast and amazing staff they’re very helpful and I’d recommend this hotel to anyone flying in for a cruise.!

Breakfast was basic but good. Room was great but one shower door was locked closed.

Furniture was worn out in the eating area. Furniture was stained in the lobby. No amenities in the rooms saying what was in the area for eating or things to do.

Would’ve been nice if it had a microwave but in all it was nice

The room was very nice and was spacious. The staff was very friendly and helpful, especially the front desk. We enjoyed the breakfast.

The room was clean, well-maintained, and a comfortable size for all of us. It felt like a great balance between practicality and comfort, which is exactly what you want when traveling with children. Another big plus is the location — having places like McDonald’s, Taco Bell, and Walgreens just steps away made everything so convenient, whether it was grabbing a quick meal or picking up essentials. Checkout was also extremely quick and hassle-free, which is always appreciated when you’re traveling with kids and trying to stay on schedule. Overall, a very pleasant, stress-free stay. We’d definitely come back.

Good

Breakfast was fake scrambled egg. No bacon. They did have lots of options. Personally i would have gone to McDonald's over eating.this

Standard Hampton room in a quiet part of Miami.

The staff was great, friendly and welcoming. The location is great. Just a few walkable blocks away is great cafes and restaurants. Also fairly close to the port if cruising. This property had definitely seen better days… it was a bit surprising for a Hampton . The rugs are dirty and threadbare. The furniture in the eating area is literally peeling down to the foam and stained. The room was mostly clean if you do t look too closely. The curtains were dirty , the shade was full of holes . It was not an inexpensive room.

Good

Brreakfast was exelent. Staff very kindly. Air cond. Very good

as expected

Dont like no free coffee in morning,I like to get up an have one with out having to make it.

Excellent location if going on a cruise

Nice hotel with friendly staff, large room with everything we needed. Breakfast was busy but am okay selection, sausages and eggs available plus make your own waffles, no croissants or pastries though.

Great location, excellent price, facility was in great condition.

Property is great, theres an awesome skybar

all is well NA

Great property, very nice staff and clean environment

This hotel was excellent. The staff Brandon and Eric gave superb customer service. My family eill definitely stay agaim. Breakfast was great.

Breakfast good!!

Very clean

Staff were friendly; willing to address my needs. Would definitely recommend to other families. Location is ideal.

In Need of heavy maintenance overall

Daily hot breakfast was a perk!

Breakfast was delicious and well stocked. The room was dirty. The entry walls were dirty with brown liquid spilled down them. The duvet was yellowing around the edges. The fitted sheet had stains and worn spots that looked discolored. The AC unit worked but made such a terrible noise as it blowed air.

N/A

Shower was clogged. Water didn’t get warm. Floors were dirty. Room wasn’t good.

The staff was very friendly and accommodating I did not like setup for shuttles to the cruise ship port. It was chaos and we ended up getting our own transportation. That program and process needs a complete overhaul The cruise port shuttle service

Very friendly. Helped us set up a shuttle to the cruise terminal.

Excellent Great

Location Sofa bed was disgusting and uncomfortable. One window shade didn’t work. The sliding door to the bathroom wouldn’t stay closed. Staff tried to walk into my room at 8:30am with no reason. She said she was “checking”. Why would someone check on a room by walking into it instead of checking their reservation log?

Great location. Close to the cruise port which is why we booked this hotel. We did not have a great experience using the transport that the hotel offered to get to the cruise.

Convenient location.

Coffee pot was dirty, the lid was broken and left over water inside. The drapes did not close, the shade did not pull down and the parking garage lights were blinding. Could not sleep. Tried calling front desk, no one answered, many attempts. Street noise loud.

Frustrating stay to say the lest. Staff helped but propert is in dire need of a complete overhaul!

They have no roll-in shower or large tub benches. Not recommended for disabled people

The room was dirty, the wardrobe stunk of damp and mould, no drinking water in the room, the hot drinking water downstairs had junk floating in it… One of the worst stays…

Room was clean and ready when we arrived. Call to front desk regarding issue in bathroom was immediately attended to and quickly resolved.

Staff and room was excellent

The bathroom was clean and well-stocked with necessary supplies. The variety offered at the breakfast buffet, was quite decent.Additionally, the option for discounted parking when paying in cash was a helpful and appreciated feature of the stay.

The room is so dirty that the floor is never mopped, and the bathtub is so dirty that my daughter is afraid to take a shower. We stayed two nights, but the staff never cleaned the room. I'm very disappointed with my stay.

Top notch staff and was very accommodating to our urgent needs due to a rental property fiasco.

The room itself was just fine. Clean and as expected. Was pretty disappointed in all the common area furniture- stains on cushions everywhere. No clean places to sit in lobby and breakfast

The room was very clean. The staff was very accommodating and pleasurable. Alberte was very helpful on getting adjusted to the area. She was very professional and personable. Thank you for a great stay

The room was amazing, the breakfast was perfect, and the location was just right. We loved it and can’t wait to come back!

Great room! Great location

Super clean room and friendly staff

Great place.

Clean rooms, comfy beds, easy check in, good location

Rooms were super nice and comfortable

Staff was amazing, Vert helpful. Room service, top tier. Loved the room!

This hotel is awful. Our room was filthy when we checked in, but it was too late to change plans. Ha

Great place

Nice hotel, location and breakfast. Room was nice with a view.

IT WAS PERFECT FOR PRE-CRUISE STAY!

Excellent

2nd year in a row we’ve stayed here prior to cruising and it’s conveniently placed between different shops/restaurants and not a far drive from the port. The staff is friendly and the rooms are always clean; our go to when we come to Miami!

The room was clean. They had a continental breakfast as well.

Great location to get around from

Room

The staff were courteous but the sofas were dirty.

Need to improve the cleaning

I am waiting for my complaint to be reviewed because the room was unfit for use. The lady at the reception desk was not helpful at all.

The stay here was great for the time we needed

Everything was very good. The location was great.

Room was great. Location was amazing. Shopping nearby in a nice neighborhood. Stayed before our cruise super easy to had a company that did cruise shuttle. Staff were always helpful.

staff was great. Room - It "looked" fine until I spilt some water on the floor and grabbed a washcloth to wipe it up, and the washcloth came up black. The floor was filthy which you cant actually see (and I know that is the idea). Easier upkeep from carpet for sure, but if you have laminate floors you got to mop them. I wore shoes for the rest of my stay.

Location was wonderful. Check in staff (Alberte) was very inviting and helpful. Room was perfect for our needs. Good breakfast options.

The room was in good condition, but in the middle of the night, the smoke detector turned on a flashing green light. I could not sleep because that

The staff was wonderful. The amenities were great

Nice staff. Good location to access everything.

Great service and great location

Friendly staff, clean rooms, great breakfast.

The room was spotless, the staff were friendly and attentive, and it was a super comfortable place

All was excellent for this one night stay... I will definitely return, as I love where it's located and the addition of breakfast included was a perk.

Nice staff. Good location. Bed is comfortable.

Hotel was very clean and staff was kind and friendly. Breakfast in the morning was lovely and the shuttle service to our cruise port was great!

Staff was wonderful

I had a pleasant stay at this hotel. Check was ok. We were not pre warned about the deposit of $40 at check in. Room and bathroom was clean and comfortable. The fridge in my room leaked on my shoes, and they left 1 shoe sodden that I had to use the hair dryer, which I was happy about. This was reported on check out and the gentleman at reception stated that I would receive $40 off my already paid bill, which I still have not received. Breakfast was ok, but was not keen on the disposable plates and cutlery used. Would I stay here again, yes for the convenience to the cruise terminal, but other than that no.

Front desk staff was great

Burnt out light bulbs, loose toilet seat, rumpled sheets, no bathrobes and more issues.

Room was not clean, there was an old burger and fries under the pullout couch. Staff was not friendliest.

The property appeared well kept but there was hair all over the bathtub which I can tell was not cleaned prior to my stay. I don’t like posting negative reviews but that was gross. Otherwise, everything else was ok.

staff courteous

parking only for 2 days of our stay to be billed to my room the person at the front desk said he would take care of it. The hotel billed parking for the entire stay to my daughters room instead. The hotel has been contacted 3 times the first time they told my daughter she already received the refund which was not true phone call 2 and then phone call 3 resulted in being passed to several different people only to be told they would process the refund. It has been almost 5 weeks without any type of refund.

Good stay. Room temperature difficult to control. I wish there was somewhere to sit outside, as the pool area was closed in the evening. I accidentally stole the key cards! oops

The hotel was very clean and located close to multiple eateries and gas station if needed. We didn’t require the parking but they do have one for a nightly fee. The room was clean with crip whit sheets comfortable to sleep on since I myself am the complainer in the family when it comes to sleeping since I don’t get any if all this wasn’t right. Although we did not stay too long to take advantage of the pool it was clean and we did sit and enjoy our complimentary tea and coffee enjoying the fresh breeze. The small market they had helped when we wanted a snack or beverage I am sure the double purchase price for cost is due for convenience so if we needed more we just crossed the street and grabbed what we need to save a few bucks. All in all-Victoria was amazing at greeting us and storing our baggage until room was ready and lucky us it was earlier than check in time. Tori was amazing on getting us all taken care of and informed about all amenities and we enjoyed the clean seating and buffet breakfast with eggs and sausage. For our quick stay we used everything except the workout space, maybe next time.

Staff was very nice, room was clean.

Beautiful place and the staff is wonderful

Front desk staff were so friendly amd helpful

Front dest staff very helpful and friendly. Alberte was especially helpful. Restaurant and bar next door excellent food and service. Great fitness center.

The outlets on center nightstand did not work

Clean room comfortable bed the young man who checked us in was so genuinely friendly and helpful he deserves a shout out!!!

Better than most!

Bad

Room had several problems. No bedside lamp on one side, or a plug. TV was broken and had to replaced at 9:30 at night. An outlet on the side of the desk did not work either. Nobody told us that the shade was to be operated by a switch near the thermostat. Staff was very caring.

The room floor appeared to be dirty. The staff was friendly check in was easy. Parking was easy but was a bit spendy. It is understandable considering the location.

Breakfast was fine, ac operated fine.

Good hotel.

Super clean. Friendly staff.I will definitely stay again.

The floor was dusty. So much webs on the corners specially around the bed.

Good staff and clean room

Only location and staff ok the room and breakfast was below average

Late check-in was smooth, room was clean. Breakfast wasn't up to normal Hampton standards.

Great location, good beds, clean and quiet - even though you're right there close to downtown. Great for families. Breakfast was ok. This is an ideal location. Great value for money. Would definitely go back.

Clean room shirt trip to port.

Great hotel and staff. Would stay here again.

Alberte did an excellent job checking me in and arranging shuttle to cruise port. She is very friendly and efficient. Kudos to her!

Chambre très propre le personnel est très gentil et courtois

Very busy and hard to navigate.

They asked me to move to the original room I selected on the second day which was like another check in and check out. It took all of my time until 3:00PM on the second day. I asked them for compensation, they said we gave you 20% discount on all 3 nights but you should call expedia to get it. Today I spent long time to talk to an expedia agent and eventually she said the hotel just gave 20% discount on the first night which is $70 while the hotel said it is around $300. They lied and cheated. Very bad experience!

The rooms were not fully cleaned and no washcloths were placed in the room. Front desk staff were nice and rectified the situation. Hotel is located in nice area.

It was very nice

And the small refrigerator was so noisy that i had to unplug it to sleep

Excellent

The room was clean and very comfortable beds. The staff were kind and helpful during our arrival, stay, and departure. we will definitely stay here again.

Close to port.

Perfect location

Staff should clean the room every day

Great location with easy access to most of Miami's tourist spots. Easy garage parking. Solid breakfast and small business center. Walkable to several popular dining options. Overall, good stay in Miami.

The breakfast was dull

the staff is very nice!

Very good hotel and staff is very helpful

The room was great.

Clean and large room. Availability of hot water and coffee 24 hours is a plus.

The room was clean and the staff were courteous. Complimentary breakfast was pretty basic.

The staff was great at welcoming me and making sure I was settled in easily informing me of nearby restaurants and social hot spots. Thank you!

The room was good, staff was friendly and helpful. Perfect that there was a shuttle to the cruise port as well as breakfast included. Location is a bit sketchy, keep that in mind if you want to venture out. McDonald’s is across the street for a quick bite. I will stay here again.

Thank you

Staff was wonderful, accommodations were spacious.

Enjoyed my stay would stay again

Overall good hotel

Great staff

Staff was nice, the rooms are huge, very close to cruise ports, very clean. Some of looked very old. Im guessing the building was refit for the hotel. Ill definitely be staying again

I spent an hour

Odanin ısısı iyiydi ,yatak rahattı , carsaflar yeteri kadar temizdi .Odada icecek su bile yoktu. Resepsiyondan istediğimizde para ile satın alabilirsiniz dendi. Kahvaltida kucuk kutularda yag reçel...,ekmek , yumurta , patates domuz sosis , 2 cesit meyve vardi. Plastik catal bicak ve kagit tabak ile yoyorsunuz. Kendinize krep yapabiliyorsunuz. Cok yetersiz bir kahvaltiydi. Resepsiyon kaba ve ilgisizdi .

Fast internet, clean room, friendly staff

Staff was helpful. Fitness center was good and clean. I did find some hair on the bed and in the bathroom. Breakfast was good also.

Clean, helpful staff, nice and quiet.

Ac was great ain't had a chance for breakfast

Clean room but elevator was not clean

Front desk staff are outstanding

Comfortable, quiet and clean

Staff was fabulous!

The front desk staff was nice and attentive

Clean room. Easy check-in. Basic complimentary breakfast. Cons: They scheduled us a shuttle to the cruise port but neglected to mention the $10 pp fee. Waited 45 minutes for a 10 am shuttle. Total $30. Could have paid less with uber/Lyft without the hassle. Overall, good for the price. Would stay there again.

Fantastic stay!

Yes happy with my stay.

Excellent

Nice corner room large in size. Clean, great breakfast included

We had three rooms total in our party and each room had similar issues. Upon checking into our room we noticed instantly that it had been occupied but not cleaned. There were muddy footprints and dirt on the floor, visible MOLD on the lampshade, and brown marks (possibly more mud or makeup) all over the top sheet and pillows. Hair in the shower, sink and on the counter. Housekeeping responded immediately and cleaned the room and changed all linens. No explanation was given but at least they attempted to fix the problem. The bed is like sleeping on a card table. The worst we have experienced and the pillows are thin. Breakfast is a little worse than you’d expect but the packaged items (muffins, yogurt etc.) were just fine. The pool area is a joke, it is a glorified kiddie pool at best. The rooftop they advertise belongs to the wonderful AC hotel Nextdoor. The front desk staff are one of the best things about this hotel, they are nice people and clearly just trying to make a living. The only other good thing about the hotel is the proximity to the cruise port and the outdoor shopping mall. We did express all of this to the front desk upon checking out. We were offered points on our Hilton honors account but we haven’t received them and honestly don’t care to at this point. Not worth it for the price.

AC unit was VERY loud and disturbed sleep all night. Hot water pipes very loud in use and also the faucet shower knob fell off during showers.

Nice facilities! Food walking in distance. Activities near by.

Clean room

Yes everything was Great. Can't wait to visit again!

Friendly people. Clean great location

The only bad thing was the bed. It was to hard (extra super firm)

Fresh breakfast and clean room

I’ve stayed here more than once. Clean and convenient. Will stay again the next time we’re in Miami.

Great staff - super friendly at check in and helpful throughout our stay. Comfortable room, clean space, with plenty of room for 2 people. Would be happy to stay here again.

The water smelled. I was charged for parking on property when I never did. The staff was friendly enough, but not overly helpful.

b) Same Breakfast menu was repeated during my 3 days of stay.

The area around the hotel was unknown, so we didn’t venture out after dark.

The sofas and chairs in the room and lobby could use some cleaning or replacing, as they are visibly soiled and worn. My room had no washcloths and when I asked the housekeeper on my floor, she said she didn't have any and did not make any effort to obtain any. I went on two other floors searching for washcloths for my husband and me before I found a housekeeper that found two under some sheets on her cart. Lastly, I asked the front desk if I could get a late checkout. She initially said there were no late checkouts, but when I asked her "not even for Honors members?," she gave me 30 mins.

Room was clean

I stayed there for a night with my family and their body wash bottle fell on my daughter's foot twice because the latch on the holder was malfunctioned and she got injured from it, also the bath drain was broken as the water wouldn't drain down because it kept on closing automatically. I spoke to the lady that was in the front desk the evening around 10 pm on the 23rd of November and she gave me an attitude saying "oh why didn't you call us to fix it and started giving like an attitute look" .... if i knew it was broken then I wouldn't have touch it... just show she doesn't care about the well being of the customers, but Quinto was very nice enough to call my room and made sure everything was good and taken care of, we need more people like him working for the hotel.

Everything okay Good

Was very clean and staff was very helpful

Was very clean

Staff are very customer oriented and friendly

Good

Room key wasn’t working, had wait 3 hours while my belongings and medicine was in the room. Horrible experience!

The room was spacious and clean. Front desk staff are very helpful and professional. Eric assisted me we booking an additional night and was very efficient. Bed was comfortable, however, new pillows would probably be appreciated. Breakfast had a lot of choices.

The rooms were fine.

Everything was great! Several places you could walk to from it's location also

Si

The staff was exceptionally friendly, creating a welcoming atmosphere from the moment I arrived. The hotel and room were both clean and felt very safe, which gave me peace of mind during my stay.

All of the above. Just a great place to stay

Good place to stay

Only stayed a night but room was clean and quiet. We were headed on a cruise, very convenient to the Port of Miami.

The hotel was great. Our room was clean and comfortable. We stayed the night before our cruise. They have a cruise shuttle for $10 a person so that was perfect. The next time I cruise out of Miami I will definitely consider this hotel again.

staff, room all excellent

Good location

Excelentes

He estado en varias ocasiones anteriores y en esta ocasión han desmejorado el mantenimiento del hotel, los aires se sentían no limpios y viejos. Las tinas con desagües tapados, en fin deben preocuparse más por el mantenimiento. Adicional que el personal del desayuno no es amable y siempre ponen exactamente lo mismo. No varían y cuando uno se queda más de 3 noches es muy aburrido comer lo mismo sin variación alguna. Antes variaban por ejemplo un día huevo revuelto, tocino, papas. Otro día huevo sancochado, salchicha y papas. Pero en esta ocasión fue huevos revueltos todos los días con salchicha y las papas un día hubo otro día se acabó y no hicieron refill. Ojalá mejoren.

We did discover that the sink in the bathroom was leaking pretty soon after arriving and they had a plumber at our door in less than 5 minutes. He realized he would not be able to fix it right away and we were given a different room (and upgrade) right away. The complimentary breakfast was good and all areas of the hotel were modern and kept clean. We'd stay here again.

Room had some issues with refrigerator, shower cleanliness, not enough rags. One rag for two people and hair conditioner was empty. Had to contact the front desk for rags twice and again for the fridge. Unacceptable room quality.

Xxx

Curteous Staff. The mobility acessable walk in shower was great, and breakfast was delicious.

Very clean. Friendly.

When we requested a taxi from theDay front desk staff ended up calling what appeared to be a friend with a high-end vehicle that took us to the shopping mall and it charged us $45 cash versus $55 credit. On our return, the regular cab cost us $30 total including tip I did advise him of this the next day.

great staff new location for us loved it

The whole hotel and staff were amazing, would stay here again on future trips

Room was clean nice hotel close to cruise port. 5min all to shopping

Location was great for catching a cruise.They had a shuttle ($10) to the port

The room was clean. Staff was great, very friendly and made me feel comfortable

Great location and easy parking. Room was very clean and quiet.

I loved my stay. The breakfast sausage and waffles was good everything else needs work other then that I enjoyed everything

Amazing place & staff! Highly recommend

The room was clean and tidy. The hotel was nice. The staff was friendly and courteous.

Friendly staff, clean room, near port...Very busy area, hard to get in and out of the parking garage

We won’t return

The cleanliness and the excellent service from the staff really made the stay great.

Perfect

It is really beautiful room, clean Tower, everything is exactly good good….

Room is clean, staff is great, breakfast is good, location's not bad.

Room was clean. Pillows were not great. Staff were very friendly. I really enjoyed the shuttle to the cruise port.

Breakfast was good, rooms were clean

Staff was great

Room was out of date and dirty, no dinning or bar, no transportation to areas in Miami that is provided by hotel.

Everything was as expected. Front staff friendly and helpful.

Great experience. Staff was friendly and helpful, the room was clean, and the hotel smells great. Also great location

Would stay again! Near a lot of convenient shopping and eateries!

Clean rooms, breakfast was neat clean and kept up.

Amazing staff great rooms totally clean would definitely recommend they went out of our way to help us!!

Booked a room with two double beds, got there and they had nothing available…had to book us next door at a Marriott who charged us all their fees on top of what we paid the Hampton Inn

Everyone was nice. The room was really nice! The only issue was that Expedia did not notify the property that we were coming. Luckily, they were not fully booked!

I love it!!!

Very great staff

Nice place to stay

Very clean, large room. Great breaky included.

Room was in very good condition, though the showerhead could definitely have used some upgrading. Great size and condition otherwise.

Breakfast was weak, not enough options

Great breakfast and good to have a pool to use, only small but with lots of sun beds.

Good ans clean

Ease of checking in

Staff were friendly and able to accomodate us

Room was really cold and just the right temp for us. The breakfast was good and hot, not much room to sit and eat but was good.

Love this hotel, we stay here everytime we are cruising from Miami

Pillow were hard but a very nice room and hotel.

Everything exceeded our expectations and would absolutely stay here again

All good!

Everything was great. Perfect for a quick over night visit

great experience

Would highly recommend Staff were great

The property is in a good location, close proximity to airport and the cruise port. Our room was comfortable. The breakfast was as good as I expected a continental breakfast to be. My husband walked to a convenience store and felt safe.

Good location and value. Clean room. Nice pool area. Friendly staff.

Clean room, kind staff, great location

Very nice hotel

Nice place. First time I've stayed in central Miami right on Biscayne Blvd, so convenient to the cruise port.

The hotel smelled terrible, the carpets were stained, and the snack area had little food and drinks. Most certainly was not to Hilton standards.

Wonderful service at the front desk!

Great location room clean and perfect for our pre cruise.

Friendly staff.

Breakfast was nice.

This was the perfect pre cruise hotel. Price was right and was an easy drive to the port.

Nice

I had a pretty average time at this hotel over 5 days. Starting with pros: clean bed and clean bathroom. The staff was very friendly and professional. Coffee was always available for free in the lobby. Fitness area and pool were clean. Cons: the breakfast was subpar. The scrambled eggs were salty the breakfast meat was always pork. No potatoes or fruit cups. The air conditioning turned off in my room on day 4 and it wasn’t fixed after we alerted the staff. The hotel is about 1 mile away from Wynwood. 10 minute walk to Midtown shopping center. The hotel is kind of overpriced for the accommodations, but the staff is doing their best.

The location is very convenient. The branches could have been more of a variety for those who do not eat pork.

We had a fantastic stay! The staff was kind and helpful. The room and public areas were clean and fresh smelling. We loved spending time in the pool area - the water was the perfect temperature to cool off in the Miami heat without being too cold. The location is great, with many restaurants (both fast food and upscale) within walking distance. There's also a Target nearby for any essentials that you forget to pack. It's very close to the airport and cruise port. Great hotel at a decent price!

Enjoyed the stay

Hotel is in a great location, very friendly check in staff, comfortable rooms. Honestly everything you could ask for in a hotel where you need a place to stay smack dab in the middle of Wynwood.

Staff was great

Great place

Did not like paying for parking. It should be included with the room.

Clean, breakfast was good, close to port, felt safe.

Its was just the perfect spot

Loved how close we were to everything. The staff were amazing and so helpful. Will book again if in Miami.

The room was huge and spacious. I had a corner room with floor to ceiling windows. It was at minimum of 90° view. It was very neat. Seeing the people the restaurants the activity in the background while I was sitting watching football. It was a very good location and close to the cruise port.

Clean and customer service was great

Good staff !!!

Room had no wash cloths, we had to go get some. Room floor seemed to need a wash. Not sure what the stuff on floor was but had to wear shoes at all times. Front desk seemed preoccupied with something other than us on check in. Coffee at breakfast was barely warm. Friendly staff otherwise.

Needed to find a place to stay last minute and Hampton Inn & Suites did not let me down. Had a gorgeous spacious room with strong AC and good wifi. As a solo traveler who doesn't spend a ton of time in the hotel, these are always my requirements in accommodations. Staff was friendly and helpful when needed.

Nice and clean. Walking distance to many restaurants and shops

Room was very clean and stoccked

I felt good

Very clean hotel, very clean room.

The room the staff was amazing

It was very clean

I would recommend

The area is very walkable, with enjoyable eateries, retail shopping and designer shops.

Very clean and staff was friendly.

Very clean hotel, able to walk to many food options. Breakfast was the only downfall, the gentleman was very pushy at the closing time, we still had 10 minutes until 10am and he was closing the door. Thankfully one of the ladies gave me extra waffle mix so I could make my husband breakfast, as he was shut on the other side of the door.

Everything was amazing!

Toilet would not flush and upon checking out early in the morning (3:00 am) I had to physically shake the sleeping desk clerks shoulder

The room, complimentary breakfast, and the hotel were fine. Beds were comfortable. Air conditioning was great. We were able to walk across the street for dinner. We also walked to nearby stores for last minute items for our family cruise. The only negative feedback is there were no wash cloths in the room.

It was great

Muy amables las chicas de la.limpieza del cuarto. Agradezco mucho el servicio. Muy amable el.staff wn general, desde el.Frintdesk hasta los empleados de la cocina. Fueron 4 dias hermosos junto a mis hijas. Espero regresar pronto. Gracias.

Muy bueno y cerca de todo.