Four Points by Sheraton Miami Airport
About Four Points by Sheraton Miami Airport
Featuring free WiFi and Cascada Restaurant & Bar, Four Points by Sheraton Miami Airport offers accommodations in Miami. Guestrooms house a 50-inch flat-screen TV and a private bathroom complete with a hairdryer and a bath or shower. Tea and coffee-making facilities are provided. Never miss a workout at the 24-hour fitness center or the chance to stay social at the outdoor fire pit. Guests looking for relaxation can visit the outdoor pool. Four Points by Sheraton Miami Airport's staff is always ready to assist at the 24-hour front desk. Complimentary airport transfer services to and from Miami International Airport are available. Dolphin Mall is 4.3 miles' drive while Miracle Mile Miami is 5.6 miles from the property. The nearest airport is Miami International Airport, 2.5 miles from the property.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
The hotel received generally positive reviews, with guests praising its cleanliness, comfortable beds, and helpful staff. The location was also appreciated for its proximity to restaurants and the airport. However, some guests had issues with the shower floor being slippery and the AC not working properly.
- Cleanliness
- Comfortable beds
- Slippery shower floor
- AC issues
- 4/5
Hotel was convenient for a one night stay before boarding cruise ship. Hotel was clean and modern.
- 5/5
Great front desk. Helpful and the shuttle makes it worth it as well. Lovely place to pre flight.
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Very clean convenient location to airport and friendly staff
- 5/5
We stayed one night after a cruise. Clean, large room and bathroom. We would definitely stay here again.
- 5/5
Hotel was very nice. Hotel was clean and the room was spacious. Staff was friendly. I would definitely stay there again.
- 5/5
The staff was very friendly and accommodating. We arrived before check-in time and they stored our bags and allowed us access to the pool while we waited for the first available room.
- 5/5
Loved the hotel for a quick stay, the room was beautiful and cozy and the bar serves the best Mac & cheese. Definitely will stay again!
- 5/5
Great location! Clean and convenient! Helpful and pleasant staff. Only downside is no complementary breakfast but great otherwise.
- 5/5
Room was good, shower was good, staff friendly
- 4/5
Very good
- 5/5
Very friendly Welcome, Nice breakfast Nice ladies there! Bar was not open in the evening :.( the room was clean and wel maintained
- 2/5
The room are dated and needs updating. The plastic shower is dangerously slippery and there was absolutely no where to put bath products. So if you do not intend to use their products you will need to put things on the shower floor or outside the shower which futher adds to the unnerving feeling of loosing your footing at any moment.
- 4.5/5
Superb
- 5/5
Excellent hotel
- 3/5
I was very pleased with everything, but one issue which was my mistake. Breakfast not included with stay(over looked on my part). I had a small size portion of eggs on my plate. The server asked for my coupon and I apologized for not having one. She took my plate right from my hands and told me to go to the front desk. I felt like an idiot. I hope it never happens to a child.
- 5/5
Thank you!
- 5/5
Exceptional
- 3.5/5
Small restaurant. Safety bar needed on back wall in shower, very slippery.
- 3.5/5
Room clean, roomy. Breakfast good but limited. Small restaurant. Safety bar needed on back wall in shower, very slippery.
- 3/5
Pleasant
- 5/5
ntn-- was a great hotel
- 4/5
Very good
- 5/5
room were very clean ntn-- was a great hotel
- 4.5/5
The room felt luxurious with everything one can hope to find inside.We were at the 5th floor and the view at night was breathtaking.We saw a pool with little waterfall sadly did not have the time to enjoy it. The reataurant was nice. In the lobby Iwould say there was a aroma really strong too strong actually. Might have been an aroma diffuser but it was too much.
- 5/5
Very clean. Friendly staff. Loved the pool and patio and happy hour at bar. Would stay again!!
- 4/5
Is ok
- 4.5/5
The room felt luxurious with everything one can hope to find inside.We were at the 5th floor and the view at night was breathtaking.We saw a pool with little waterfall sadly did not have the time to enjoy it. The reataurant was nice. In the lobby Iwould say there was a aroma really strong too strong actually. Might have been an aroma diffuser but it was too much.
- 4.5/5
Checking in with staff was fast, professional and friendly. Server in restaurant was great! Wonderful to have food and drink at the hotel. A little further from the airport than I anticipated but acceptable
- 4.5/5
A little further from the airport than I anticipated but acceptable
- 4.5/5
Superb
- 5/5
La verdad que por cuestiones de horario no fue posible tomar el desayuno.
- 5/5
Exceptional
- 5/5
Cleanest and location
- 5/5
Cleanest and location
- 4/5
It was okay but could have been better selection for vegan and pescatarians.
- 4/5
It was okay but could have been better selection for vegan and pescatarians.
- 1/5
Really bad service ,bad facilities
- 4/5
Waited almost an hour and a half at the airport for the shuttle :(
- 5/5
Spacious rooms. Only issue was the hot water wasnt as hot as I would have liked
- 4/5
The room was clean and neat. They offer a basic buffet breakfast. Your eggs can be cooked to your liking, if you do not fancy scrambled eggs from the buffet area. They have various cereals on offer as well as, fruit and yogurt. I like the waffle station and they had bread, croissants and bagels. The staff servicing the breakfast area were very kind and polite.
- 3.5/5
Good
- 5/5
Had a Cruise terminal shuttle
- 5/5
Nice Breakfast and near to the airport
- 4.5/5
Beautiful hotel great location and views Bathroom lovely and big Balcony was a bit dirty and the door needed some tlc
- 5/5
Exceptional
- 5/5
Exceptional
- 3/5
airport shuttle..was soooo bad
- 4/5
Clean, staff was friendly.
- 4/5
Appreciate airport shuttle
- 5/5
Very nice hotel. Clean and inviting. Sounds silly but, always smelled amazing! Pool was small but very nice. Did not try food. Was perfect for a pre cruise stay
- 5/5
Cleab, friendly staff, shuttle was punctual. Room was clean. Idk
- 5/5
Idk
- 5/5
The hotel and rooms are very nice and clean. You can hear the planes but that’s to be expected so close to the airport. My only suggestion would be for all day coffee.
- 5/5
Excellent
- 5/5
Clean land relaxing hotel.
- 5/5
The staff here was absolutely amazing. So accommodating and friendly!
- 5/5
Staff were very polite and knowledgeable. Bar and pool were great.
- 3/5
Food in the evening at the onsite bar restaurant is terrible and overpriced. They messed up our burger and forgot the cheese . Just slapped a cold piece of cheese and brought it back. Asked for them to go back and melt the cheese. Cheeseburger was overdone and dry by then. Hardly edible. Also automatic gratuity of 18% was applied to the check .
- 4/5
Clean room, staff responsive to requests. Nice pool area.
- 4/5
Very good
- 1/5
The hotel is nice and has clean rooms, would recommend to bring your own lotion and / or other amenities, it doesn't smell well. Also, the location is really close to the airport so you have to be able to sleep through airplane taking off and flying. The front desk was unfortunately not helpful, hospitable, friendly nor professional. Leaving there you should be aware is really bad traffic, especially in the morning so you should account for it. It was the first time and last time there. Also, there are 2 other hotels behind - Hilton that might be worth your money over Marriott. Such a shame.
- 5/5
Every time I’m in Miami, I always chose this hotel, quiet, very clean, great rooms and staff are excellent
- 5/5
Clean and comfortable No breakfast include
- 5/5
Out only upset was the shuttle from MIA. We landed before 10 pm and didn’t get a shuttle for about 2 hours . So arrived at hotel after midnight was not appreciated.
- 4/5
Was a short stay for a couple of hours, but worth it. Good shuttle service
- 4/5
Food and drink closed to early. No good way to walk across the street to Dennys or McDonalds.
- 5/5
The shuttle did take us to the airport early in the morning. That was excellent but not for other passengers who could not get on the shuttle because it already had people in it when it reached the Four Points hotel. Other customers had to call for Uber ride. Fourt Points hotel should have its own shuttle to accommodate those who need it. Other than that, everything was great. Will stay there again.
- 5/5
Great hotel. Room was clean and in good condition. Location is good. Staff was helpful and friendly
- 3.5/5
clean room slow water pressure, paid car parking, standing shower and less control on water temp
- 4.5/5
The hotel/airport shuttle needs better directions for pick up location. We were in late and tired and ended up taking an Uber because the directions were very poor
- 3.5/5
Location Shortage of staff in the night and no cleaning The Room maybe for the same reason.
- 2/5
Easy to find, didn’t have the opportunity to have breakfast.
- 5/5
Airport shuttle was convenient. Had a few issues getting into our room originally
- 4/5
Nice place, great location to the Airport. It was nice that the provided a shuttle service. We did call the hotel to get picked up and they were there super quick. Breakfast was a small buffet style and the food was mediocre and expensive. Better breakfast would be a plus.
- 3/5
It was okay for a 1 night stay, I wouldnt stay there nomore than that. The front desk staff could’ve been more friendly. Esp the Asian girl that worked when I checked in.
- 5/5
Clean room nice staff
- 5/5
Clean, new room. Helpful staff. 10/10.
- 5/5
Exellent service. Exceptionally clean. Great stay. Thank you.
- 5/5
Very clean
- 5/5
The room was clean and quiet. The only negative was the restaurant is only opennfor breakfast and dinner.
- 4.5/5
Very close to a lot amenities. Liked everything . Nothing negative to say.
- 4/5
The breakfast was really good and the staff was super nice in the dining area.
- 5/5
Nl
- 5/5
Not many food options nearby
- 5/5
The front desk staff were awesome as well.
- 5/5
Excellent
- 5/5
Friendly staff, great location for our needs, clean room.
- 5/5
Shuttle pick up and drop off was efficient. The driver was excellent and assisted with all luggage and even with carry on. The room was very clean and beds were comfortable. Did have 2bottles of water, but did not know if they were complimentary. Swimming pool looked very inviting. Location is a little away from local restaurants. Will need to drive or take an Uber.
- 4.5/5
Merle Stayed February 22nd to 23rd
- 4/5
Property is clean and comfortable. New and modern yet cozy and welcoming. Only one way into the area to get to the hotel. Not easy to get in or out during normal hours as there isn’t a traffic light. Easy to get to the area but not easy to get in and out of the actual facility.
- 4.5/5
Excellent staff!! So friendly and helpful!! The facility was very nice including the restaurant, bar and outside area. Didn’t see the neighborhood so we can’t comment on that. Came through the back gate…never saw the front road area.
- 5/5
Clean room and good location
- 5/5
Clean room and good location
- 4/5
Good lobby staff. Enjoyed the comp p/u at airport & shuttle availability 5o cruise potts tge next morning.
- 4/5
Good lobby staff. Enjoyed the comp p/u at airport & shuttle availability 5o cruise potts tge next morning.
- 4.5/5
Great Hotel! Nothing
- 4.5/5
Pool area was nice. I liked the location. Friendly staff.
- 3.5/5
Close to cruise port and Friendly staff. The shower is built so weird. It’s super slippery and the handle to turn the shower on. You’re required to get your hair, body wet. Not ADA, kid or senior friendly.
- 5/5
Very easy to find
- 5/5
Very easy to find
- 5/5
Cozy bed
- 5/5
Cozy bed
- 5/5
Clean and staff polite Having to wait too long for shuttle at airport
- 3.5/5
Very pretty beds comfortable. Staff were rude and one even followed us bc I’m an Italian woman and a black man. Couldn’t Have been any other reason considering We were guests.
- 4/5
Breakfast was a step above normal hotel fare.
- 5/5
Easy location to many places. Very clean and the staff very kind and friendly. I have nothing to say.
- 3/5
We had no breakfast. Shuttle was on time and very helpful
- 3/5
We had no breakfast. Shuttle was on time and very helpful
- 3/5
Desk Staff not well prepared. Don’t eat dinner there. Breakfast OK and service was good there. AP Shuttle on time for us, unlike countless other reviews. Very basic accomodations - a bit run down. Stiff beds. No shower shelf! Very mediocre…
- 3/5
Desk Staff not well prepared. Don’t eat dinner there. Breakfast OK and service was good there. AP Shuttle on time for us, unlike countless other reviews. Very basic accomodations - a bit run down. Stiff beds. No shower shelf! Very mediocre…
- 3/5
Pleasant place to stay. Gym is nice. Hallways could use a refresh and the bathrooms. But overall good for a quick overnight.
- 3/5
Pleasant place to stay. Gym is nice. Hallways could use a refresh and the bathrooms. But overall good for a quick overnight.
- 5/5
Pleasant staff, nice clean room.
- 5/5
Pleasant staff, nice clean room.
- 4/5
Comfortable beds
- 4/5
Comfortable beds
- 5/5
Clean room and nice staff
- 5/5
Clean room and nice staff
- 1/5
Shuttle bus not on time , have to take Uber at very expensive cost
- 1/5
Shuttle bus not on time , have to take Uber at very expensive cost
- 5/5
Todo estuvo espectacular!!!
- 5/5
Todo estuvo espectacular!!!
- 4/5
Everything good thanks and see you soon
- 4/5
Everything good thanks and see you soon
- 5/5
The shuttle service was excellent and I was able to have great conversations with my driver José. He was well spoken and we were able to talk in both English and Spanish. He also drove very well and was on time for pick up and assisted me a lot with my luggage. The bartender Nick was also very kind and great to have conversations with.
- 5/5
The shuttle service was excellent and I was able to have great conversations with my driver José. He was well spoken and we were able to talk in both English and Spanish. He also drove very well and was on time for pick up and assisted me a lot with my luggage. The bartender Nick was also very kind and great to have conversations with.
- 5/5
Very courteous staff. Everything was clean. Everything f we needed for our stay.
- 5/5
Very courteous staff. Everything was clean. Everything f we needed for our stay.
- 4/5
Stayed here a few times. Quiet, easy and convenient for me.
- 4/5
Stayed here a few times. Quiet, easy and convenient for me.
- 5/5
Great staff. Clean. Smelled great.
- 5/5
Great staff. Clean. Smelled great.
- 5/5
I had a great stay at this hotel. The service was excellent and everything was very clean. I only had an issue with the TV at first because it was stuck on the hotel ads, but I called the front desk and they quickly sent someone to fix it. The housekeeping staff were very friendly and helpful. The stay was quiet with no noise, and the hotel is close to everything. I stayed for six days and would definitely recommend it.
- 5/5
I had a great stay at this hotel. The service was excellent and everything was very clean. I only had an issue with the TV at first because it was stuck on the hotel ads, but I called the front desk and they quickly sent someone to fix it. The housekeeping staff were very friendly and helpful. The stay was quiet with no noise, and the hotel is close to everything. I stayed for six days and would definitely recommend it.
- 5/5
I was very happy with our stay
- 5/5
I was very happy with our stay
- 5/5
Great place the location is most important to get to the airport and the city. Getting to make a left is quite a challenge we need a light by service station!
- 5/5
Great place the location is most important to get to the airport and the city. Getting to make a left is quite a challenge we need a light by service station!
- 5/5
Good
- 5/5
Good
- 5/5
Everything
- 5/5
Everything
- 5/5
Clean, safe location, comfortable, kind staff, and very affordable rates.
- 5/5
Clean, safe location, comfortable, kind staff, and very affordable rates.
- 5/5
Clean room and curteous and helpful staff.
- 5/5
Clean room and curteous and helpful staff.
- 4/5
It was a quick one-night stay for our cruise the next day.
- 4/5
It was a quick one-night stay for our cruise the next day.
- 5/5
Clean rooms,great breaky options.so quiet being next to airport.well presented hotel.staff very helpful
- 5/5
Clean rooms,great breaky options.so quiet being next to airport.well presented hotel.staff very helpful
- 1/5
Called at 1 and was told I could check in early and they had a room ready for me. I showed up at 1:30 And they told me there was no longer a room, whatever. I left and came back at 3 to be told the only room they had was a double bed. Finally around 3:30-3:45 I was offered a king bed. The room was not cleaned. And the staff that clocked in at 3 was late and extremely rude, not only to the guest but to her staff co worker who was working hard alone with a long line.
- 1/5
Called at 1 and was told I could check in early and they had a room ready for me. I showed up at 1:30 And they told me there was no longer a room, whatever. I left and came back at 3 to be told the only room they had was a double bed. Finally around 3:30-3:45 I was offered a king bed. The room was not cleaned. And the staff that clocked in at 3 was late and extremely rude, not only to the guest but to her staff co worker who was working hard alone with a long line.
- 5/5
Airport shuttle is on exit 7
- 5/5
Airport shuttle is on exit 7
- 4/5
The staff was pleasant.
- 4/5
The staff was pleasant.
- 5/5
Excelente servicio de todo el personal del hotel, limpieza impecable, habitaciones silenciosas, el desayuno muy completo con buen horario y muy conveniente los traslados hotel- aeropuerto y viceversa. Gracias
- 5/5
Excelente servicio de todo el personal del hotel, limpieza impecable, habitaciones silenciosas, el desayuno muy completo con buen horario y muy conveniente los traslados hotel- aeropuerto y viceversa. Gracias
- 4/5
The ability to schedule the shuttle was a great option. It was one less thing to worry about.
- 4/5
The ability to schedule the shuttle was a great option. It was one less thing to worry about.
- 4/5
Room was cleaned every day.
- 4/5
Room was cleaned every day.
- 5/5
Shuttle driver drove well. Helpful with the luggage. Front Desk receptionist was very friendly and was able to accommodate with an early check in. Clean room. Bathroom amenities. Comfortable bed. Fridge, Micro and coffee maker. Limited dining menu for dinner. Delicious cheeseburger!! Very happy with the accommodations. Thank you to all.
- 5/5
Shuttle driver drove well. Helpful with the luggage. Front Desk receptionist was very friendly and was able to accommodate with an early check in. Clean room. Bathroom amenities. Comfortable bed. Fridge, Micro and coffee maker. Limited dining menu for dinner. Delicious cheeseburger!! Very happy with the accommodations. Thank you to all.
- 5/5
- 5/5
- 4/5
The overall experience was fantastic. The only thing that I would suggest is that the restaurant improve the Manolo. Also the gratuity should not be automatically included at an 18%. It should be up to the client to decide what gratuity they want to leave.
- 4/5
The overall experience was fantastic. The only thing that I would suggest is that the restaurant improve the Manolo. Also the gratuity should not be automatically included at an 18%. It should be up to the client to decide what gratuity they want to leave.
- 5/5
Perfect stay for late flight arrival. Fast check in, in 5 minutes I was in my room, ready for resting.
- 5/5
Perfect stay for late flight arrival. Fast check in, in 5 minutes I was in my room, ready for resting.
- 5/5
I stayed for a weekend trip and it was perfect. Clean, very nice & close to the airport.
- 5/5
I stayed for a weekend trip and it was perfect. Clean, very nice & close to the airport.
- 5/5
Great staff, comfortable room.
- 5/5
Great staff, comfortable room.
- 4/5
The hotel room I had could have been cleaner. I did like the hotel overall.
- 4/5
The hotel room I had could have been cleaner. I did like the hotel overall.
- 5/5
I would definitely recommend and book this property again. Thank you for my amazing stay. Love the staffing very tentative and great with customers
- 5/5
I would definitely recommend and book this property again. Thank you for my amazing stay. Love the staffing very tentative and great with customers
- 4/5
We had to Uber from airport to hotel and to pier because the transportation driver refused to take my husband’s mobility travel scooter. There was no warning for this situation. We had been told it should not be a problem.
- 4/5
We had to Uber from airport to hotel and to pier because the transportation driver refused to take my husband’s mobility travel scooter. There was no warning for this situation. We had been told it should not be a problem.
- 4/5
For someone who is walking there isn’t a great deal to choose from by way of restaurants and convenience, especially in regard to accessibility.
- 4/5
For someone who is walking there isn’t a great deal to choose from by way of restaurants and convenience, especially in regard to accessibility.
- 5/5
Was traveling from out of town for a cruise and hoping for a nice clean hotel. Thankfully picked just that. Beds and pillows were nice and comfortable. Front desk staff were very friendly and accommodating. Made sure we were able to get the shuttle to the port. When we returned they kept our bags until we were able to check in and let us check in early. Night clerk let me use the pool even though it was technically closed at that hour. Pool was wonderful and had a waterfall feature. Would stay there again if I went back to Miami.
- 5/5
Was traveling from out of town for a cruise and hoping for a nice clean hotel. Thankfully picked just that. Beds and pillows were nice and comfortable. Front desk staff were very friendly and accommodating. Made sure we were able to get the shuttle to the port. When we returned they kept our bags until we were able to check in and let us check in early. Night clerk let me use the pool even though it was technically closed at that hour. Pool was wonderful and had a waterfall feature. Would stay there again if I went back to Miami.
- 5/5
Awsome
- 5/5
Awsome
- 5/5
The pool the bed the amenities were outstanding
- 5/5
The pool the bed the amenities were outstanding
- 5/5
Love ittt
- 5/5
Love ittt
- 5/5
Great service and hotel. You can't beat the price for a good hotel.
- 5/5
Great service and hotel. You can't beat the price for a good hotel.
- 5/5
Close to the raods we needed to be at
- 5/5
Close to the raods we needed to be at
- 5/5
Nice and friendly hotel.
- 5/5
Nice and friendly hotel.
- 5/5
Room was very nice and clean. Sheets were stained a little bit but you could tell they weren’t dirty and it was just a stain. Room was very clean. Staff was friendly and accommodating. Bed and pillows were very comfortable so I slept great unlike in most other hotels. Have another night booked already
- 5/5
Room was very nice and clean. Sheets were stained a little bit but you could tell they weren’t dirty and it was just a stain. Room was very clean. Staff was friendly and accommodating. Bed and pillows were very comfortable so I slept great unlike in most other hotels. Have another night booked already
- 5/5
Easy to find and clean. Dining was awesome.
- 5/5
Easy to find and clean. Dining was awesome.
- 5/5
60 sec check inn 💫
- 5/5
60 sec check inn 💫
- 1/5
Property wont work with you to help with a booking error
- 1/5
Property wont work with you to help with a booking error
- 5/5
For the 2nd time this week, same guy at the front-desk, he made what a 60 sec check-inn normally is a more than 15 min check-inn, don’t know if it is the systeem or this guy, for the rest very clean and like always the best
- 5/5
For the 2nd time this week, same guy at the front-desk, he made what a 60 sec check-inn normally is a more than 15 min check-inn, don’t know if it is the systeem or this guy, for the rest very clean and like always the best
- 5/5
Shuttle to and from airport. Clean and great customer service.
- 5/5
Shuttle to and from airport. Clean and great customer service.
- 5/5
Excellent service.
- 5/5
Excellent service.
- 3/5
First day of check-in, the clerk had to let me into my room due to the key card system going down. Was not informed that parking was going to be an additional charge as well.
- 3/5
First day of check-in, the clerk had to let me into my room due to the key card system going down. Was not informed that parking was going to be an additional charge as well.
- 3/5
The property it self was ok. However my wife slip and fell in the shower on the 19th. And reported it to the staff and submitted a written report. She hit her knee back of her head and shoulder. She fell twice she had to crawl out of the shower.
- 3/5
The property it self was ok. However my wife slip and fell in the shower on the 19th. And reported it to the staff and submitted a written report. She hit her knee back of her head and shoulder. She fell twice she had to crawl out of the shower.
- 5/5
Amazing
- 5/5
Amazing
- 5/5
The beds were great! The staff was friendly. The pool was enjoyable
- 5/5
The beds were great! The staff was friendly. The pool was enjoyable
- 4/5
Good
- 4/5
Good
- 3/5
Drinks are more expensive than the bottle You will have to pay for Breakfast nothing special and it is exactly like a breakfast at "La Quinta", who offers it for free. My reservation was for 3 night which I paid in advance, though Expedia. On my last day I tried on canceling my last night due to an emergency I needed to leave early. The front desk told me you would need to cancel through Expedia then the Manager here will most likely denied it and you will not get any money back for that last night. I had no choise but to complete my reservation. I was stock. So keep in mind! Never pay nothing in advance. Let them charge you at the time of your check out. And bring your beers, wine, or whatever you like that you can consume by the pool without being overcharge. Housekeeping in general very polite, educated people! Actualy nicer than the Front Desk employees.
- 3/5
Drinks are more expensive than the bottle You will have to pay for Breakfast nothing special and it is exactly like a breakfast at "La Quinta", who offers it for free. My reservation was for 3 night which I paid in advance, though Expedia. On my last day I tried on canceling my last night due to an emergency I needed to leave early. The front desk told me you would need to cancel through Expedia then the Manager here will most likely denied it and you will not get any money back for that last night. I had no choise but to complete my reservation. I was stock. So keep in mind! Never pay nothing in advance. Let them charge you at the time of your check out. And bring your beers, wine, or whatever you like that you can consume by the pool without being overcharge. Housekeeping in general very polite, educated people! Actualy nicer than the Front Desk employees.
- 1/5
From my arrival until going to bed at 11pm. Not a pleasant cold shower. That was the most important issue. Under staffed at front desk. Box of tissues in my new room was all wet. Brought to front desk & requested a replacement. Told someone would drop off to my room. Didn’t happen. Had to speak with a different front desk person & they handled one box to me.
- 5/5
Great clean room and property, friendly staff
- 5/5
Everything went smoothly, they sent clear instructions for the shuttle.
- 5/5
The only thing I did not like was that I was not informed that I needed to inform about parking my car and got a windshield notification, but luckily no charge.
- 5/5
good stay was on here for a couple hours.
- 4/5
Too much noise.
- 1/5
This hotel was very dirty and the rooms smell like peep the bathroom was dirty and the floors are dirty i would never come back i don't know why people are given this place good review not good at all
- 5/5
Close to airport
- 2/5
Water at the store too expensive
- 5/5
Overall our stay was fine. Didn’t care much for the police officer or security guard who was walking the parking lot looking to write tickets for every car in the parking lot. Even the paying guests.
- 5/5
Clean facility, courteous staff, phenomenal breakfast, and great location. We stayed one night the day before our cruise and highly recommend. They provide shuttle services for to the port for $16 per person. You have to make the reservation once you arrive.
- 5/5
Nice and clean place.
- 3/5
Like other reviews, the hotel is nice and clean but the airport shuttle is terribly unreliable. I went to the correct door entrance and still waited an hour and gave up & took an Uber. The point of an airport hotel is the shuttle! Nice front desk staff though
- 5/5
Great property
- 5/5
Excellent option close to the airport.
- 5/5
The experience was great
- 5/5
Muy bien ubicado. Cercano al aeropuerto de Miami. Área tranquila.
- 5/5
Great pleace
- 5/5
Convenient parking Check in fast and even open before 3pm Bar, restaurant, laundry, pool, gym in place Room clean and comfortable Near the airport including shuttle Finally and equally important, friendly personnel
- 4/5
Close to the airport
- 2/5
I like this hotel because it offered transportation from airport to hotel and hotel to Port Miami. I didn’t like the fact the air conditioning went out. Called front desk and no one came to check issue. It was a miserable night. Overall, I would have given it 4 stars but the a/c situation made the low stars.
- 5/5
At the front desk very easy and fast when checking inn, it is always very fast
- 3/5
Everything with the hotel was great except the pillows were not the best. The reason for 3 stars is because we booked the hotel for the airport transportation. We needed to take the 4am bus and it was 15 min late and then they said they didn’t have room for us because they had picked up at a different hotel first. We waited for the 4:30 which then went to another hotel and we did not get to the airport till 5am when we anticipated we would be there by 4:10. We would have appreciated information on this when we told them we would be taking the shuttle.
- 2/5
Very noisy. People running the halls and laughing after 2 in the morning. Someone banged on our door twice after midnight. Staff was accommodating for an early check in but room was not comfy. The room got hot even with the air on 67. The pillows were super flat kept sinking when I laid my head down. I slept maybe a good 5 hours the entire 18 hours we were there.
- 5/5
The hotel is clean, staff friendly. Janet in front drsk very helpful
- 5/5
Comfy bed/clean hotel/nice staff/great location.
- 5/5
Everything was what we expected
- 5/5
Front desk staff was truly phenomenal. So thoughtful, kind, warm, funny, all the things that after checking-in gives you a little extra pep in your step! Thank you!
- 5/5
Great sleep!
- 5/5
Shuttle to airport
- 5/5
We have stayed here a few times while visiting family in the area. Always good service at check-in. The hotel is always clean and comfortable. We use the pool, and it is a nice area, clean and comfortable.
- 5/5
Close to port and airport. Places to eat nearby
- 5/5
We will be staying with Sheraton Hotel again when we get off the cruise next week.
- 5/5
Absolutely loved my stay at this hotel! The location is super convenient—perfect if you need to be near the airport. The shuttle was running about 10 minutes behind schedule in the morning, but honestly, that was the only hiccup in an otherwise smooth and enjoyable experience. Clean rooms, friendly staff, and overall a great vibe. I’d definitely stay here again!
- 4/5
It would be good if the hotel updated their information. Staff were good. We didn't use the facilities so can't speak to them.
- 5/5
I was impressed with this property. The entire staff weee all very friendly and helpful. The location is near the airport so that’s the reason for only 4 stars. The property itself was great. I would definitely recommend and would stay there again.
- 5/5
Our plane had issues so we got in late. The front desk got us checked in and let us leave our bags there so we could get something to eat. The restaurant person was very understanding, seeing how we walked in 5 minutes before closing. Very friendly!!
- 5/5
Breakfast is available for a fee. It was more than adequate and the staff in the breakfast area went above and beyond to make it pleasurable.
- 5/5
Super easy to get to nice staff
- 5/5
The staff was what really made our stay. They were all very friendly and helpful, from helping me print out information for a tour, to adding an extra day when travel plans changed. The pool area was comfortable and clean, with lots of seating, a nice break from the heat. I didn't get a chance to use the exercise room, but it was bigger than I expect for a hotel. I would stay here again.
- 5/5
The bartender was rude.
- 4/5
Great for an overnight with the convenience of an airport shuttle
- 5/5
Very accommodating
- 5/5
24 hr shuttle is very convenient and property is well kept and maintained. Would definitely stay again.
- 5/5
Our flight got canceled and had to pick a hotel quickly. This hotel was nice and very conveniently located. Was able o enjoy Miami easily getting around before rescheduled flight. Also enjoyed complimentary shuttle. Would come back
- 4/5
Very good! Noisy but expect that on hotels close to airport. Will return
- 1/5
Place smells stuffy and the carpet needs cleaning in the room.
- 4/5
Property was very clean. The only real problem was getting from the airport to the hotel. Had to wait over ahour and a half.
- 4/5
The property was great, my only concern and disturbance are the room doors close shut very loudly. Also, the property is in the approach path to the MIA runway.
- 5/5
Very pleasant
- 5/5
Enjoyed my stay
- 4/5
Building was slightly old which made it work in our favor with the size of the rooms. Rates were reasonable given it is close to the airport. The shuttle service was promised however we waited from 11:45 p.m. to about 12:30 a.m and no one showed up at any of the pickup locations at the airport. We ended up taking an Uber.
- 5/5
The staff make you feel truly welcomed. A property that feels like a home away from home.
- 5/5
Hotel OK. Area not very inviting.
- 5/5
Very very clean and nice staff! Never had an issue. We didn’t know we had to pay for parking tho, the signs were hidden behind trees/branches and the one at the front we didn’t see. But the ease of parking was fantastic
- 4/5
Overall, a decent choice close to the airport. The only thing i could suggest is that they install kickplates on the hotel doors to avoid the bright lights from the hallways coming into the room while sleeping. Also, the water pressure in the shower could be better. Plenty of hot water though. Good stay overall. Convenient location, friendly, helpful staff.
- 5/5
Excellent service
- 4/5
Staff was great, hotel is clean, just the room was kinda small and felt a bit cramped. But the bedding, bathroom tv, coffee, microwave, fridge etc was all great in the room itself
- 2/5
Clean and comfortable environment. You will pay for parking from an application
- 5/5
great hotel. clean & safe, great staff. Lovely front desk employees, especially the hot ones up front. Made my stay even more enjoyable. Would stay here again for sure.
- 5/5
Being able to leave our vehicle there while we traveled safely
- 1/5
We cancel our stay , looking forward to receive full refund
- 5/5
The front desk staff was amazing.
- 5/5
Decent airport hotel
- 3/5
- 5/5
This is the second time I stay at this hotel and it filled all my spectations. Congrats.
- 5/5
The staff was excellent rooms very clean definitely will be back
- 5/5
The front desk and ladies serving breakfast were wonderful. They all deserve a raise.
- 5/5
Last-minute booking due to canceled connection on a flight. Staff was extremely accommodating. Could not have asked for more. Always a big fan of Marriott/Bonvoy. They did not disappoint.
- 4/5
Very nice hotel, rooms nice. Near a very busy highway with lots of traffic noise making it difficult to sleep. Minimal towels in bathroom a few Spares would have been nice given they were not very thick.
- 5/5
Great spot for an overnight before a flight. Room is clean. I’d stay again.
- 1/5
I’m disappointed 😔
- 5/5
good