EVEN Hotel Miami - Airport by IHG

Close to the airport but in an industrial area. Not much nearby.

Clean room, friendly staff. Only stayed one night but it was very pleasant

The hotel name is EVEN but the rooms were very ODD! Rooms and bathrooms were not cleaned properly. I had to switch rooms because of a smell. Never again!

Restaurants cleanliness of entire building excellent Parking

No issues. Hotel and the room was clean. We were able to arrange a ride to our Cruise boat. Staff was friendly and helpful.

Like

Exceptional

The location and the airport shuttle and the shuttle to the port of Miami also the gym N/A

the room was pretty clean , walls had some marks but besides that everything was tidy. staff is very helpful and make check in and check out go swiftly!

Passable

Clean room

Staff was really nice and help full 5/5 Pool was very clean 5/5 Breakfast is not a variety to chose on but the waffle and turkey sausage was 5/5

From the free airport shuttle to the comfort of the bed, everything was great. I arrived after Midnite but experienced no delays or invisible staff. Check in was fast and easy, I used third party booking, and the room was dark, cool and comfortable. I experienced no faulty appliances or amenities. I like the Keurig in the room. That’s a big plus for me.

Hello, the parking garage entry and exit is challenging, the card swipe equipment is too high to park or stop so it took me a while, also I asked for an hour extra for check out and the staff didn’t honor my request, this is the first hotel that didn’t allow an extra hour for check out so please consider my feedback

Exceptional

It was clean and convenient The rooms are musty. Even though they pulled the rid up, it still smells like mold

It was clean and convenient The rooms are musty. Even though they pulled the rid up, it still smells like mold

Staff was amazing, under a situation on my end, everyone was understanding and I’m grateful

The cleanliness i liked The great smell i loved The restaurant needed more staffing

Close to airport free shuttle, clean room!

The cleanliness i liked The great smell i loved The restaurant needed more staffing

Everything was great except limited parking Limited Parking

Everything was great except limited parking Limited Parking

Staff need to be more friendly

The staff was friendly, however the hall rug was dirty.

Superb

I stayed for only one night but the staff was very friendly and helpful. Got our group together for the shuttle to our cruise and everything. Smelled really nice in there too.. would stay there longer if it wasn’t for the cruise we had the next day!!

The opportunities for fitness and wellness are much appreciated. Not only do you find a yoga mat/block kit and equipment in your room, there is a TV channel featuring guided and very accessible stretching routines. That coupled with the fact you can use the stairs to move between floors, the self-serve water to stay hydrated, are just thoughtful touches for staying well while travelling

On the positive side, the kitchen staff, housekeeping staff, and the women at the front desk were all very sweet and helpful throughout our stay. The hotel also has a nice pool and a large gym, which we really enjoyed.

Check in was great, fast and staff was friendly. Airport shuttle was a life saver and stress reducer. The hotel is conveniently located near the airport and was clean and had fabulous amenities. The room was spacious, clean and comfortable.

Superb

The front entry could have been a lot more cleaner begging with the welcome carpet. Parking was a bit confusing. Overall I do not stay long enough to enjoy the property to its fullest extent.

Clean property good staff

Room next door had very noisy kids but that is not the hotel's fault

🙏

I like the location, its perfect for my business travel, really close to the airport, lots of parking, and having the ability to park on your floor is really helpful if you have lots of luggage.

Great service

You have to pay for parking .

Located just minutes from the airport. You have to pay for parking .

Good

Exceptional

Access to the facilities while we waited for our room was appreciated.

Staff was unhelpful and didn’t return calls or emails when a check-in situation occurred. It’s been over a week and still no return call or contact. Hotels.com has not been helpful in fixing the situation either.

Loud

It was okay for a quick night but nothing walkable nearby. Pool was full of leaves but still swimable. Nothing special but not horrible.

Exceptional

Don't try to take the shuttle from the airport. We waited an hour and there were people there waiting longer. When you call the main desk you just get put on hold with no answer. Also, I found french fries under the couch when something of mine rolled underneath. The printer was down so I couldn't get a copy of any charges. Not a great experience and would not recommend.

Breakfast was good very busy during the time we went but area was clean and staff pleasant.

I booked a room for 4 people and they told me the breakfast included in the price was only for 2. I never heard anything like this before! I do not recommend this hotel!

N/A

Very close to airport.

Parking says free online but had to pay and must park curbside and check in first before parking. Asked and pre-paid for king bed room and checked in to a double bed room because they “over sold” my room….rooms are basic and tv screen was blue with no way to fix color in menu. Hotel was quiet and food at the bar was really good. Super close to the airport

Bugs in room, pool was nice but never any towels at the pool. Got reamed out when we asked for late checkout. Cleaning women seemed friendly. Food was pretty good.

Not exactly pleasant.

Clean, helpful staff

Cool

Hotel is very nice and beds are so soft easily fall asleep, will be back soon

These rooms do not have a desk chairs. The computers in the lobby area do not work, and there is no functional printer in the entire facility. The demise of this hotel is in the hands of the staff and administration. Ask for desk for twice as promised it - never received. The gentleman at the front desk suggested going to the hotel next-door to use the printer.

Very close to the airport. Staff was very kind and professional. Property and rooms were clean and comfortable at a great rate.

Superb

The suite was incredible

Hotel was OK. The room was fine. It's not near anything so if you don't have a car, you don't have choice of restaurants or anything else.

Exceptional

Staff is very nice. Hotel gets very busy. No restaurant available for lunch and dinner on Monday.

Very outdated - that all what I expected from this brand. Will not be staying in another Even

Its location as it’s closer the airport and the cruise ports. Dining room staff though limited communication due to language, were generally friendly and helpful. The free shuttle service to and from the airport is handy and the drivers are very helpful and friendly The hotel itself is clean and well furnished Water access is also a good plus as it gets very hot They have a BBQ area which would be beneficial if it was booked as other guests hoarded the area during our stay that we never got to use No information at all about the services , everything came as a surprise when needs not met. Explanations about services came after, such as only meat selection for breakfast, rooms not attended to if occupied for less than 5 days (beds not made and rubbish bins not emptied), everything on sale for $5.08, some of the reception staff unhelpful and aloof when approached.

Staff was courteous and professional. The room was clean and many amenities.

The property is okay. I think it needs a deep clean from the reception area, the furniture, etc to the rooms. The furniture in the rooms are not clean. Also, there’s too many different scents being sprayed in the hotel it’s a headache. I wouldn’t stay here again. For the price I pod I was expecting a cleaner environment for myself and my son. The breakfast was good.

Clean. Convenient. Modern vibe. Helpful staff. Comfortable beds and size of room.

Just had an in and out visit but was very good!

Breakfast wasn’t what I thought it would be. Thought it would be normal continental breakfast you fix yourself.

Parking, on-site restaurant, and airport shuttle. Rosanna in the dining area was terrific. This is my second visit and on both occasions the front end staff were quite unpleasant to deal with. They did, however, get the job done. Not a good start when arriving. If you are catching a flight out of Miami and want something to eat in the on-site restaurant you will want to give yourself at least an extra half hour as the restaurant is understaffed.

Breakfast wasn’t what I thought it would be. Thought it would be normal continental breakfast you fix yourself.

Parking, on-site restaurant, and airport shuttle. Rosanna in the dining area was terrific. This is my second visit and on both occasions the front end staff were quite unpleasant to deal with. They did, however, get the job done. Not a good start when arriving. If you are catching a flight out of Miami and want something to eat in the on-site restaurant you will want to give yourself at least an extra half hour as the restaurant is understaffed.

Very good

No lake view?

Clean good location Elevators

Elevators

Close to the airport and staff was very helpful Parking was confusing at first but once I figured it out it was fine

Close to the airport and staff was very helpful Parking was confusing at first but once I figured it out it was fine

The staff is super friendly and it's really easy to get to the airport.

Although our room was clean and comfortable, the common areas in this hotel have gone down hill since we stayed a few years back. The floors in the hallways, elevators and carpeted area in the lounge had discarded wrappers on the floor and crumbled foods on them. Also when we arrived to the desk- another customer was complaining about being checked in to a room that was in the midst of being cleaned and he was very annoyed and unhappy-showing us a video on his cell phone of the stripped beds, piles of dirty laundry on the beds instead of a room ready for occupation. Overall, I found the vibe of Health & Wellness absent from this property which was why we initially booked and stayed a few years ago. The online menu for the restaurant on site is not the same as the actual menu we were presented with which had very few healthy options to choose from. Sorry, we will not be visiting again.

Clean hotel with all the amenities - Staff are friendly and professional. Would stay there again.

Hotel was close to the airport with a shuttle that runs every 30 minutes to the airport. It does get full in the waiting area on days when cruises offload but staff is very tolerant of people just hanging out. There are not many places to eat in the area though so food is limited.

Check-in area was a bit cluttered, but the staff was fantastic.

Very close to Airport. Bus Terminal in walking distance. Everything was perfect. Restaurant food was also delicious.

The staff was not friendly or helpful other than the gentleman working the restaurant bar. On check in they said there was no rooms available and said they would call me once one was available. Two hours later I went back to the desk and they had a room.

Ok

Comfortable stay, well located for the airport and access to public transport. Hotel is about 10 minutes easy walk to the Tri rail station and metro rail station. Would stay again.

Clean room. Prompt airport shuttle to the hotel. Excellent assistance with shuttle to port for cruise boarding.

Very clean room and the shuttle service is efficient

Facilities were good and the place is peaceful.

We arrived late and the shuttle came to pick us up. The room was very clean

Location is not close to anything except industry.

Location & covered long term parking. Afternoon main desk staff were great. Restaurant staff were very nice. Pool & gym were nice. Free airport shuttle. Morning main desk staff was unpleasant. Restaurant was very untidy.. no clean tables.

I loved the mini gym in the room

The room seemed so dark, the lighting wasn't good. Walls paper-thin. Not welcoming

Very clean with friendly and helpful staff. It was very quiet and peaceful the restaurant was pricey for the type of food that was served, but overall will definitely stay again

Food wasn’t great but not a bad stay

Lors de notre arriver, la chambre que nous avions réservé a été attribuer à quelqu'un d'autre et le personnel à la réception ne nous ont rien dit et ils nous ont donner une chambre régulière au lieu d'une suite accesible aux personne à mobilité réduite il a fallu que je redescende pour avoir la bonne chambre et ces là qu'ils nous ont dit qu'elle avait été attribuer à quelqu'un d'autre.

Restaurant was clean, and food was decent!

Nope

No . Run

Great room. Clean. Fresh. Comfortable. Staff so kind.

The staff was amazing! There was a black lady at the front desk that really stood out, I wish I had remembered her name.

Staff, including security and shuttle drivers all very nice and helpful. Shuttle every 30 minutes 24 hours very reliable. Restaurant food and staff also lovely!

Cleanliness of room and distance away from places

This hotel make judgments with no regard for assessing context of personal situations. They are just wanting to make a q

The shuttle driver blew past me at the airport even though I was literally jumping, waving my arms and asking him to stop. A couple down the sidewalk was kind enough to flag him down and let him know he missed me. He then proceeded to yell at me for not flagging him down (I did) and nastily told me I could have waited a whole lot longer if it wasn’t for the other couple. They watched in disbelief, and the driver continued to be rude during the drive to the hotel. At the hotel the girls at the front desk told me my room was not yet available (it was after check-in time) and said “come back later.” I then went to the back of the 30 person deep line and started over. My room still wasn’t ready after going through the line a second time. Later I went to the bar for dinner. The bartender was perfectly friendly, but wanted me to know that they were all out of chicken. Not a big deal, but since half the menu was chicken-based, I had to laugh. On the morning shuttle to the airport, a different driver was very curt to everyone and clearly unhappy to be there. I get it; hotels are understaffed, stranded travelers can be frustrated. But simply being kind or admitting a mistake can go a long way. I have to imagine that this team is not treated well to be so rude to its customers.

When you purchase breakfast, you don’t expect a good breakfast it’s usually continental breakfast. But here at Even the Breakfast was great and the staff taking care of your service were very respectful, friendly and accommodating. I will stay there just for that. I had a great stay there. Room, facilities were cleaned.

Great service

Great hotel and clean

Very nice and quiet. Staff was very accommodating and friendly.

Everything was great

It is worth the money. Clean and very nice

Entryway light was flashing before staying on steady. It was in a pretty good area.

Room was clean, shower was cold would not get hot, transport from airport was nice, cruise port transfer was available.

It was ok.

A member of my party tripped on torn bed linen and fell. Early checkout (11a)

Shuttle from airport hard to get. Instructions say level 2 but it is really level 1. They know but make no effort to change it. Luckily we went closer to the first gate and got in because it was full after the second stop and others had to wait another half hour. Then on the shuttle to the cruise port we found out after we got there that there is no 11am on weekends which made it extremely stressful trying to get to the port on time. Luckily we jumped on the first shuttle that came because it was 15 minutes late (time we didn’t have) and many others had to wait for a second one.

None of the above Everything

Very friendly staff, room could be a little more clean but still did the job. Very nice fitness center, super clean pool, and love the water/ ice machine by the elevator. That was very convenient- overall good stay. Love how it’s next to the airport as well, the airport shuttle was great.

Had some trouble with the hot water and water pressure in my room but I’d stay again.

If your staff spoke better English my stay would have been better.

Great place to stay. Clean and nice.

Clean room... Perfect for cruise people... Shuttle to the port is a big plus

airport shuttle was a breeze

Location near airport Not walking distance to any shops or other restaurants

Close to the airport Not within walking distance to shops or other restaurants

Airport shuttle was great. Got there early after a cruise was willing to pay the extra fee to get my room early the girl at front desk wouldn’t give me that option even tho they offer that option on there website. She said when a room comes available she would call. House keeping came down gave her a list of all open rooms and she still wouldn’t let no one check in. My son was sleeping on the couch in lobby for hours she didn’t care we sat there til 2 and then she finally gave us a room. Will never go back and I go to Miami every year

The front desk staff were very friendly and helpful in getting our transfers to the port. Our room was very nice and clean and our breakfast was very good and the servers were very friendly and helpful.

The front desk staff were very friendly and helpful in getting our transfers to the port. Our room was very nice and clean and our breakfast was very good and the servers were very friendly and helpful.

The rooms were spacious and very clean. Upon stepping in the hotel the check in desk to the cook. The bartender, the waitress house keeping everyone was so hospitable. The food and drinks were very good. I will definitely be back.

The rooms were spacious and very clean. Upon stepping in the hotel the check in desk to the cook. The bartender, the waitress house keeping everyone was so hospitable. The food and drinks were very good. I will definitely be back.

Bice room but no hot water. Didnt notice till next morning and was in a rush

Bice room but no hot water. Didnt notice till next morning and was in a rush

The shower head was not good.

Clean room good food

Clean room good food

+ the restaurant staff are welcoming and friendly + the breakfast omelette was delicious and fresh - the receptionists need training to be more welcoming - the cheese pizza was basically frozen prefab food

+ the restaurant staff are welcoming and friendly + the breakfast omelette was delicious and fresh - the receptionists need training to be more welcoming - the cheese pizza was basically frozen prefab food

Dirty!!

Dirty!!

They had over sold the hotel and had no room for us!!! Some employee made a decision to accept more reservations than they had rooms.

They had over sold the hotel and had no room for us!!! Some employee made a decision to accept more reservations than they had rooms.

Clean room, staff was polite, and amenities were ok. I would suggest an additional breakfast option (smaller complimentary breakfast). Overall, it was a nice hotel!

Clean room, staff was polite, and amenities were ok. I would suggest an additional breakfast option (smaller complimentary breakfast). Overall, it was a nice hotel!

Great staff, very friendly and helpful

Great staff, very friendly and helpful

Very clean, confortable, staff was nice, food I ate was good but a couple of things to improve. There was not drinks of snacks available in the room you need to purchase everything, you had to wait long lines for breakfast and lunch because everything is à la carte and there are not many tables available at the style restaurant. I’m not used to this type of hotel services, usually there are food available where you can serve yourself and more and with more diverse food options.

Very clean, confortable, staff was nice, food I ate was good but a couple of things to improve. There was not drinks of snacks available in the room you need to purchase everything, you had to wait long lines for breakfast and lunch because everything is à la carte and there are not many tables available at the style restaurant. I’m not used to this type of hotel services, usually there are food available where you can serve yourself and more and with more diverse food options.

Mrs. Brown and James T were absolutely phenomenal service !! I will return for sure

Mrs. Brown and James T were absolutely phenomenal service !! I will return for sure

Staff were amazing, from beginning to end.

Staff were amazing, from beginning to end.

The hotel itself was perfect for our overnight stay before boarding our cruise. The only issues we had were with late arrival staff. Not friendly at all when we were trying to find the shuttle from the airport to the hotel. Kept interrupting me and acted bothered to be asked for information on where to find the shuttle. Ended up getting an Uber on our own. Additionally, when we talked in the lobby doors, the ladies at the counter were rude and barking orders at those entering. Again, the hotel was great...service could be drastically improved. Maybe a little reminder to the staff that WE are the customers and should be given a bit of patience and respect when it comes to interactions. Otherwise, I would have given a 5 stars on this one. Your personnel that you hire are your first impression...

The hotel itself was perfect for our overnight stay before boarding our cruise. The only issues we had were with late arrival staff. Not friendly at all when we were trying to find the shuttle from the airport to the hotel. Kept interrupting me and acted bothered to be asked for information on where to find the shuttle. Ended up getting an Uber on our own. Additionally, when we talked in the lobby doors, the ladies at the counter were rude and barking orders at those entering. Again, the hotel was great...service could be drastically improved. Maybe a little reminder to the staff that WE are the customers and should be given a bit of patience and respect when it comes to interactions. Otherwise, I would have given a 5 stars on this one. Your personnel that you hire are your first impression...

Room is cleam, free breakfast was delicious and the staff is most kind and patient

Room is cleam, free breakfast was delicious and the staff is most kind and patient

Wifi did not work, there was also a verizon data outage the day we checked in. Without wifi we were unable to communicate, look up places and navigate the city. One room had workout equipment, the other room did not. When checking in the agent was slouched at the counter looking at her phone. I felt like I was disturbing her. She certainly made me feel like I was bothering her.

Wifi did not work, there was also a verizon data outage the day we checked in. Without wifi we were unable to communicate, look up places and navigate the city. One room had workout equipment, the other room did not. When checking in the agent was slouched at the counter looking at her phone. I felt like I was disturbing her. She certainly made me feel like I was bothering her.

Convient

Convient

The room was okay but the walls were not sound proof and hall noise was very notieable. The chips I selected for snack were out of freshness date and stale. A better snack selection would be an improvement. Convenient to airport and shuttle was a plus.

The room was okay but the walls were not sound proof and hall noise was very notieable. The chips I selected for snack were out of freshness date and stale. A better snack selection would be an improvement. Convenient to airport and shuttle was a plus.

The room had a funny smell to it..Staff was very nice

The room had a funny smell to it..Staff was very nice

Nice

Nice

The regular shuttle, with clear information about shuttle arrival and departure, was very helpful. Also super helpful to have reasonably priced self-service laundry on site. It's a very short ride from the airport. Reasonable meal options at the restaurant/bar.

The regular shuttle, with clear information about shuttle arrival and departure, was very helpful. Also super helpful to have reasonably priced self-service laundry on site. It's a very short ride from the airport. Reasonable meal options at the restaurant/bar.

The strobe light for entry way light had to find things in a dim room.

The strobe light for entry way light had to find things in a dim room.

A cold shower is never good. The temp fluxiated

A cold shower is never good. The temp fluxiated

The room is very spacious, and spotless. Additionally, lots of towels, so there is no need to ask for addition. The bed was very comfy and coozy. Nice spot definitely I will be back.

The room is very spacious, and spotless. Additionally, lots of towels, so there is no need to ask for addition. The bed was very comfy and coozy. Nice spot definitely I will be back.

Dirty bathroom floor, light switch covers covered in something, pain splatters and rusty hinges. Heat didnt get above 70 degrees no matter how high we set it. The shuttle was on time and front desk staff were extremely helpful and friendly.

Dirty bathroom floor, light switch covers covered in something, pain splatters and rusty hinges. Heat didnt get above 70 degrees no matter how high we set it. The shuttle was on time and front desk staff were extremely helpful and friendly.

Room was neglected and very dated and old and the internet was in and out heat was on and off

Room was neglected and very dated and old and the internet was in and out heat was on and off

Nice staff good location.

Nice staff good location.

I understand that it was very busy and we couldn’t get into the room earlier. The staff were nice. Hotel was clean and room comfortable. We enjoyed hanging out at the pool but the chairs were few and far between and not in good condition. They ran out of towels at the pool. The food was good but $5 for a small chocolate bar that was stale was a surprise. Overall it was good but didn’t realize it was in the middle of nowhere. The airport shuttle was great and the option to book the cruise shuttle was excellent. I will be staying here again in March .

I understand that it was very busy and we couldn’t get into the room earlier. The staff were nice. Hotel was clean and room comfortable. We enjoyed hanging out at the pool but the chairs were few and far between and not in good condition. They ran out of towels at the pool. The food was good but $5 for a small chocolate bar that was stale was a surprise. Overall it was good but didn’t realize it was in the middle of nowhere. The airport shuttle was great and the option to book the cruise shuttle was excellent. I will be staying here again in March .

We very much enjoyed our stay at Even Hotel. Everything was spotless and the room size was fantastic. When we come again your hotel will be our choice

We very much enjoyed our stay at Even Hotel. Everything was spotless and the room size was fantastic. When we come again your hotel will be our choice

The room overall was nice but had a few little things that added up to make it fall short of good. The shower had leaks in different spots. One of the reading lamps didn’t work. The staff was friendly but they had technical difficulties so they ended up charging the card I used to hold the reservation versus the one I provided at check in. Unfortunately I went on a cruise after check out so I didn’t realize this until days later.

The room overall was nice but had a few little things that added up to make it fall short of good. The shower had leaks in different spots. One of the reading lamps didn’t work. The staff was friendly but they had technical difficulties so they ended up charging the card I used to hold the reservation versus the one I provided at check in. Unfortunately I went on a cruise after check out so I didn’t realize this until days later.

Close to airport with covered parking.

Close to airport with covered parking.

Please don’t stay there it was absolutely terrible 1=no hot water Luke warm had to change room 3 times till no hot water close to airport but nothing I mean nothing around not is free there don’t go to the lobby it’s cost alot went down to get a cup of coffee in lobby didn’t know you have to buy it I was screamed at by a older lady told her I would pay for it just put it on my bill and she said did you rent a room and I said yes she sai just go back to your room by that time I was oiss and wanted to leave I should have never will I ever stay there again it wasn’t that clean either and also they will take a 100 day to hold too don’t stay here

Please don’t stay there it was absolutely terrible 1=no hot water Luke warm had to change room 3 times till no hot water close to airport but nothing I mean nothing around not is free there don’t go to the lobby it’s cost alot went down to get a cup of coffee in lobby didn’t know you have to buy it I was screamed at by a older lady told her I would pay for it just put it on my bill and she said did you rent a room and I said yes she sai just go back to your room by that time I was oiss and wanted to leave I should have never will I ever stay there again it wasn’t that clean either and also they will take a 100 day to hold too don’t stay here

The room was clean a well made. The staff was friendly and helpful

Nice place we will definitely be going back when we are in Miami

The maid had left the A/C on Miami experienced record cold weather the temperature in the room was 50f the building did not have a heating system

My recent stay at this hotel was disappointing overall. First, you’ll pay an extra $20 daily for parking—a hidden fee not listed in the booking details. If you choose a “breakfast included” option, be prepared for confusion; the front desk denied mine and I waited 30 minutes for staff to honor what was already paid. Room service was no better; it took three days and multiple reminders just to get fresh towels and cleaning. The rooms themselves need improvement. There’s a persistent odor unless you keep the air conditioning on, and the water pressure in both showers and sinks is frustratingly low. While the hotel is close to the airport with a shuttle service, the surrounding area is all industrial—there’s not much to do nearby. Watch out for extra charges if you order food from local hotels, as you’ll pay an 8% hospitality fee. Staff were friendly, but their responsiveness was mediocre at best—I’d rate them a 7/10. Overall, if convenience to the airport is your only concern, this hotel works—but expect hidden fees and a lackluster experience. For comfort and straightforward service, I recommend looking elsewhere. The hassles aren’t worth the price!

The airport shuttle drove right by us the first time and we had to phone the hotel to get the driver to return. I would have used the gym, but the water was turned off for 11 AM onwards to 4 PM so there was not enough time to do my workout and have a shower before noon.

Really convenient and very nice!

The only thing that sucked is there’s no early check in available at 8 am so we had to go to the beach for 7 hours before we could get keys to the room

N/A

Good hotel, very recommended

We began calling the hotel on December 8. A front desk associate named Valerie was kind enough to look into the charge but stated she could not see any reason for it. She assured us not to worry and said the amount would be refunded within 2–3 days. That refund never happened. Since then, we have called the hotel weekly. Each time, we are told we must speak with the finance department. I left a voicemail for finance and never received a return call. On subsequent calls, the front desk transfers us to finance, only for the call to be disconnected or hung up. To date, the hotel has not provided any explanation or documentation to justify this charge, nor have they issued the promised refund. Because of this lack of transparency and follow-through, we are now forced to dispute the charge with our bank. This has been extremely frustrating and unprofessional. If you choose to stay here, I strongly recommend monitoring your credit card statements closely after checkout. Based on our experience, resolving billing issues with this hotel is very difficult.

Room was spotless and comfortable.

The location was very close to the airport which was convenient but also very loud and made it hard to sleep or relax

Very nice and clean and conveniently located just minutes away from the airport.

Clean very nice

I gave up and went to bed. The bed was comfortable.

Please save your money and stay elsewhere. This should not be considered and IHG hotel

Room was great. Not to noisy being by the airport.

Clean room and courteous staff

Hotel was wonderful and the staff was so helpful

This room was fully paid for and they have charged my credit card again. Please contact this hotel and take care of this. I am currently on a cruise and cannot get through to make any phone calls. There were also nothing but issues from the moment we checked into this hotel

Unfortunately I had booked this hotel twice (in advance so I couldn’t cancel after the first night) so we know that it was not a fluke that the shuttle does not actually run every thirty minutes. We waited close to an hour for the shuttle. I tried to call and it takes at least ten minutes on hold to talk to reception and I was hung up on twice. And that makes sense when you meet them in person, the staff are dismissive and rude. The restaurant food is very expensive for low quality. Would not recommend at all.

Clean room

Great

Clean, helpful staff.

Very nice property, very good food. Was 10 times better than the tru by hilton and half the price. If im ever in miami again i will stay at even by ihg

Staff were very friendly and helpful with everything. The rooms were very clean I would definitely book here again.

Buena limpieza, buen servicio

Staff was courteous. There was some mold small spots in the shower.

Room was comfy and staff was so great and very friendly! Will definitely stay here again while in Miami!

Hotel que foca no essencial da hospedagem. Camas confortáveis, bom chuveiro, piso vinílico, sem carpete. Atendimento bom e proximidade com o aeroporto.

The room was clean

Nice

The check in process took about an hour and the person gave us the wrong room number twice where we had to go back down each time.

Clean room. Nice amenities. Front desk staff very courteous and accommodating .

Clean and comfortable

Staff was amazing, very helpful and kind. Rooms were clean and large.

When we got up that’s when they ran up to see what was going on

Yes all was well and professional loved it.

The staff was very courteous.

Flooding of the area and I didn’t like had to pay for parking

Yes clean restaurant staff friendly just a nice place to stay

Very nice rooms and motel

Room was clean. Staff was friendly.

Yes

Our party of five was given noon checkout, except for me—I was told to leave earlier and return later to pick up the others, even though I was assured on Wednesday evening that a late checkout wouldn’t be an issue. Tyjuanna, who initially texted me, did not respond regarding the checkout confusion, and I never received my receipt. Overall, the experience did not meet expectations.

Water issue. Took long to warm up to shower causing me to be late to the game and other places. Funny smell reported and nothing was done. Bartenders and bar food was ok they made my stay fun. Pool seem neglected a lot of leaves floating around in it

Room was clean and check in was seamless. Only thing I didn’t like is my husband is disabled and the room for a disabled person was down three hallways. Doesn’t make sense to make a disabled person to walk so far to get their room.

The rooms themselves were very nice and well-kept. I especially liked the small workout area inside the room—a thoughtful touch for guests who like to stay active while traveling. However, the shower was a major disappointment. The water never got hot enough, and at one point, I ended up taking a cold shower. The shower controls were also confusing, and clearer instructions on how to use them would have helped. The hotel itself is beautiful, and I appreciated the convenience of the shuttle service. Unfortunately, I didn’t get a chance to enjoy the amenities, but they seemed inviting. Overall, it was a comfortable stay, but the lack of warmth—both from the front desk and the water temperature—took away from what could have been a great experience. I’d rate my stay a 3 out of 5.

Had to wait a long time in order to get our room. When at the front desk the worker made me feel unwelcome, as if it was an inconvenience that I was trying to check in. She didn't greet me. She was too busy texting to pay attention to guest.

Enjoyed my stay here. Staff at the reception desk was professional and helpful as I watch her interact with a customer who had a reservation declined for lack of payment. I like to submit this request for the hotel to have complimentary bottle of water for each guest. Also Needed for transportation “a step stool” when getting into the Van for safety purposes. I have experienced this with other transportation companies having a need for it.

Clean room, staff, shuttle. Everything was amazing. The only complaint I have are the shower is very slippery.

Todo perfecto dentro de las facilidades. El exterior y el área de la piscina el césped estaba abandonado.

The lingering people by the ATM, and out side. Is very creepy.

Great cleanliness

Shuttle services

It is close to airport but is an older hotel somewhat updated but had that old smell. Did not feel safe area surrounding would never stay there again. Had I known prior to booking would not of booked. Very poor choice IMO

Very relaxing hotel to stay before and after a cruise. Went with my partner and would definitely book again

Requested wake up call which never happened so mad rush to get ready for morning flight. Rooms are OK. Maybe a free bottle of water in the fridge would make the stay more pleasant particularly as arriving late in the night. While water is dispensed on ground floor you are travelling with bags and don’t want to go back out after getting into your room (10.39-11.00pm). Convenient to airport.

No problem with airport shuttle or shuttle to the cruise port.

Coming from Boston this was a great experience.

Clean room. Staff helpful with printing our boarding pass.

The Hotel is near 7min from the airport. You can hear the plans coming in . The car rental return is 5 min away. Looks like the hotel is on the border of sketchy neighborhood but the 3 hotels that next to each other a fairly new bringing up thr stautus of the area. I never felt unsafe. This hotel had a parking garage connected to the hotel . Your car will be on the same floor you stay which is separated by a door to your hallway. I recommend using the parking garage its so convenient. The rooms are .modern , clean and spacious. The Staff is attentive. I had a small issue with the coffee maker and within minutes i had a brand new one out the box. I would stay here again .

Property staff were great nice and friendly but rooms were not up to part my sheets were dirty had stains on them and it didn’t look anything like pictures it had a horrible odor from the room , I wasn’t aware of a 150$ deposit either until arrival they didn’t have any trash bags in any garbage can the shower was also dirty we made the best of it for the few days we were there they did manage to being us a microwave though so we were grateful for that

It was good

The room wasn't clean.

Great stay!!

It took over an hour for the airport shuttle. I had to call a few times before it came. The are outside the hotel was a ran down and a but scary. But we were safe! The hotel is beautiful on the inside. The staff were great! I would definitely stay here again before a cruise.

Great airport hotel to stay for a couple nights. Clean and spacious

I was told to reach out once I land for pickup and how the shuttle runs every 30 mins. Called 5 times, was hung up on each time AFTER being placed on hold! AFTER over an hour wait the shuttle arrives and the driver had the most NASTIEST attitude. Arrived to the room and the ottoman chair had stains all over it, shower pressure was not high at all. Still have yet to recieve my deposit back. Highly disappointed!

Clean room, friendly staff

Everything good

.

Clean room/area was okay/staff was great/ dining experience was little pricey

Restaurant food was good, location of hotel was strange. Was located on a street that appeared to be an industrial Road with factories and zooming cars. It was filthy out there and very unattractive. The description on the website does not show any of that. There was nowhere to go unless you took an Uber. There were so many people hanging around near entrance and inside that you felt there was nowhere to go. It was loud and if you ate at the restaurant which was an extension of the lobby, it was loud and there was no place to just hang out and have a quiet space. Our room was just okay. Nothing to brag about there.

The staff treat guest as if we are not guess at the property. Several times I was cut off mid talking by staff members while tryin to tell them something & interrupted while I'm on the phone handling business. The GM needs to have all staff members under training for hospitality so they can learn the importance of making guess feel welcomed. The only staff member that was very nice was the bartender, the dark skin gentleman with bald head that dont wear eye glasses I forget his name. Also the house keepers was nice but your front of the house staff are not nice.

The grounds were kept really great. Breakfast was good. It was a great night before our cruise.

It was overall a great stay until room service came knocking on my door the morning after I checked in talking about it's time to check out when I said no it's not she said "Well are you gonna pay for another night" wait!! what!!! I haven't even been here 24hrs and you're two days too early

Close to Miami Airport. Clean rooms. Food available on site.

Good all-round

The air conditioner setting was not working properly for a moment and it got hot.

I loved the comfy beds

Our flight landed at 11:30pm, and once we made it to the hotel we had to wait an HOUR in line to check in. Once we made it to the room, we were mortified. It was musky, humid, and not cleaned well at all(our feet were black on the bottom). We will never stay here again, or recommend it.

Good location. Free shuttle. Tyjuwana had a room for early check in. Free breakfast

Clean Rooms & Staff is very nice!

Nice room. Nothing fancy, but clean and has what is needed.

I didn’t find the staff very welcoming at all. When we had problems they didn’t even care to come up to the room and help or accommodate. Being people of color they made us feel very uncomfortable. I wouldn’t return.

House keeping

Love my experience at this hotel the pool is

Rooms were not held to an appropriate cleanliness. Stains on bed sheets asked for new blankets they never came only had 1 towel in room asked for more they never came dinning area staff was extremely rude and unprofessional don’t appreciate that service when I’m paying with my hard owned money

The location is great for the airport. The hotel was a little dated. Carpeting in the room looked clean but after walking on it barefoot the feet were really dirty. The room had a musty smell when entering. Water pressure was non existent. The bed was comfortable. The shuttle service worked well.

Excelente lugar para hospedarse, cómodas habitaciones, limpieza buena y cocina por si necesitas hacer alguna preparación

Staff were very friendly and helpful. Was a nice touch to have free flavoured water in foyer.

nice room for a nice price. Lady serving dinner was so sweet. Check in was easy and quick. would definitely stay again

Very accommodating.

I found a cockroach on my counter. Took a video for proof. Order than that it was ok

I was really excited to stay here! The hotel was really clean. But the staff was not very kind or welcoming which ended ruining the experience for me

Nothing

Water was off for hours. Need a refund

The staff was very friendly. Hotel was beautiful.

Thw water was turned off for hours. Need a refund!!!!

Staff was courteous and helpful thank you

Vacant lots across the street. Some hotels on same side. As single woman, I would never walk there at night.

Had a great time

Good

Parking is minimal but great place and good for overnight

For the shower

I enjoyed my salad from the dining room. I recommend overnight stay if you are cruising from the Port of Miami.

I had an amazing stay, better quite and clean.

Always consistent. I wish there were more of anything in the area. It’s secluded.

The Staff was so good

They was good

Great stay

Smell like bug spray

I love the proximity to MIA Intl Airport as well as the complimentary shuttle service to that airport available 24/7, every 30 minutes. I also like thay a keycard is required to access the elevators thereby increasing the safety factor. Lastly having breakfast and dinner offered is helpful for those who like things in house. Each room comes equipped with limited exercise equipment. And theres a laundry room on site.

I’ve stayed at this property several times and always have a good experience . The hotel is located in an industrial area but it is pretty close to south beach/down town Miami. Parking is scarce but you do have the option to pay a rate for garage parking. The staff is pleasant and check in is always easy. My only complaint is that the room wasn’t thoroughly cleaned this time.

Front desk and check in was super easy. The shower was Luke warm at best. The TV was purple but the bed was the best part.

Close to airport

I didn’t like that there was no stores or restaurants in walking distance.

Amazing

As usual the staff was super friendly. Evelyn at the bar is a rockstar! Thank you again!

Worker Joey was very rude and very unhelpful. Didn’t let me know of my total or what I was being charged. Gave me no information on the amenities. Very unhelpful! Restroom was dirty.

.

Stay was well worth it!

Just ok

Great stay!

Good service

Muy bueno

Great stay! I’m a solo female traveler, so safety and security is always top priority for me. I felt extremely comfortable staying at this hotel alone. The room was very clean and the staff were great. I’ll definitely be staying here again next time I’m in Miami.

Ok so the Hotel isn’t too bad. But it’s a few things. One it was bloody sheets tucked in under our blanket which was very disgusting. The prices were high at the bar for coffee. I feel like people were making up prices. Also you hear everything in the hotel on your floor. The door slams are crazy.

The bed was super comfortable

Pool was nice ! Complimentary drinks should be more of a thing here tho!

Very Clearn I recommend I was travel from Hartford ct And I love that places…

The room was spacious and clean. Also well equipped with a microwave and fridge which was convenient. There was even a yoga mat and block

Nice play to stay. So quiet

Very nice hotel to stay before our cruise. Would be nice if breakfast was included and the pool water seemed like it needed to be cleaned. Still a great experience overall

Great

Loved the syite. Best paet was the mint and ginger water provided. The convenience

The property, staff, and location to the Miami airport are amazing! The room was great, everything was clean. The only problem was the lack walkable food and beverages. You have to uber basically anywhere. It would have been nice to have a convenience store walkable to save a few dollars from going out.

Overall I enjoyed the stay amd found it to be good value for money. My only issue was that when we checked in we realised that the comforter had some kind of stain on it and we were very uncomfortable about using it. It took 24 hours, 2 calls to guest services and eventually going downstairs to check them in person before it was finally changed. When I called about the second time (about 2 hours after the first time) I was told that housekeeping had alreadt left for the day and although we would not sleep with the dirty /stained comforter, there was nothing to be done about it. No apology either. Therefore our first night was very uncomfortable

Good place for a pre cruise stay.

The staff at as great and the room was spacious and the bed so comfortable. The ladies at the bar are amazing

Very rude staff

Good just hot water wasn’t enough! But great staff and hotel was good as well

Horrible I booked a double at 2pm. I was out of the country at 9pm when I am boarding my flight they call me that they don’t no more rooms. It was an 2 hour flight horrible experience

Flight was canceled so needed to find a place to stay at the last minute — this was very reasonably priced, the bed was super-comfortable, and if you like to work out while traveling, this place is absolutely perfect for you. Airport shuttle was reliable and fast.

I like that it quiet and relaxing they also got great food options

Room was perfect for what I needed. Place was clean. They had a small designated stretching area in the room. Gym and pool were great. Free shuttle from airport. Dining hours were limited and pricey.

It was reasonably priced for my cruise layover .

The staff were very professional and friendly. I had to wait an additional hour in addition to the 3 hours I waited after arriving early for my room to be ready. Great price and it provided what I needed for a layover.

Property was nice. Pool area was amazing. Cleaning staff was very rude and unfriendly. Cleaned our rooms and took all our towels and left us with nothing, when we asked them in hallway they said no and so we called front desk and they said they’ll bring some and they brought ONE towel for 3 guest and it took them over 3 hours just for the one. Overall the hotel was clean and I would stay here again.

Very Hard Working Front Desk.

Good place to stay.

Lights flickered in my room

I liked the hotel a lot! I had a couple of minor complaints upon arrival but Ronaldo and the other staff were very accommodating making sure that our stay was pleasant!

The area around the property doesn’t look the best but the hotel is wonderful and the staff was excellent! Close to the airport and no issues with the shuttle.

The area seemed industrial but overall wonderful stay

Staff at property did not care, not even an apology. The hotel is starting to show some age and they do not do proper maintenance. Better options near the airport for same price.

When I tell you everything was amazing . From the housekeepers to the chef the entire staff was super friendly. I was there for a week and they were so attentive and helpful everyday . I will definitely be back if I’m ever in Miami again.

Staff very thoughtful, nice restaurant

Loved it

4 out of 5. The only thing missing inside the room is a microwave considering the fact a mini refrigerator was available in the room.

Not a bad stay, the property was okay.