Embassy Suites by Hilton Miami International Airport
About Embassy Suites by Hilton Miami International Airport
This hotel in Miami, Florida offers free shuttle services to and from Miami International Airport. It features an outdoor pool with hot tub. A daily free breakfast including snacks and two drinks per person after evening reception are offered. Embassy Suites Miami International Airport offers guest rooms with a microwave, refrigerator and cable TV with pay-per-view movies. A fitness center is available at the Miami Embassy Suites. For added convenience a tour desk, laundry facilities and a business center are also on site. Miami Seaquarium is 13.5 miles from the hotel. The Embassy Suites Miami is 7.5 miles from Jungle Island zoological park.
Amenities
- Wi-Fi
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
The hotel receives mixed reviews with guests appreciating the cleanliness, spacious rooms, and complimentary breakfast, but expressing dissatisfaction with the noise levels, slow service, and unpredictable shuttle service. The proximity to the airport is both praised and criticized for its convenience and associated noise.
- Clean and spacious rooms
- Complimentary breakfast
- Noise levels from planes and trains
- Slow service and unpredictable shuttle service
- 2/5
Overall, a really good stay, if you can arrange a better dinning option.
- 3/5
It isn’t walkable to anything. There were shuttles available and they were free but I felt like I had to tip. If you need to use the sleeper sofa, there are no easy to get to outlets to plug in devices. The nearby lamps don’t have usb ports. This was not a problem in the bedroom. Breakfast was good and the common areas were beautiful. The airplane noise was by far the biggest problem.
- 5/5
Nice property but restaurant was slow
- 5/5
I would definitely stay again !!
- 5/5
Everything was awesome from checking in, refreshments, food & checking out.
- 4/5
Room was good but dated. Breakfast was above average. Staff was ok. Airport Shuttle was helpful and timely. No fan in the bathroom.
- 5/5
Everything.
- 5/5
Had the best breakfast for free! They even had an omelet station. The beds were comfortable
- 5/5
Great location and aesthetics for business travel.
- 5/5
Great location excellent value for money ! Excellent amenities
- 1/5
Too much noise for staying with children; I couldn't sleep.
- 5/5
All perfect.
- 2/5
No agua caliente. El toilet no servía.
- 3/5
The first issue was the wait for check in but we were early so I somewhat excused that. The staff was not very helpful and no one answers the phone. During our wait we saw a roach. The next morning we had no hot water to shower. I let them know when checking out. No one seemed surprised or offered any sorry. It's safe to say we won't be back.
- 5/5
I came to Miami for a carnival cruise but the truth is the hotel was better than the cruise. The continental breakfast was the best they had some of everything you could think of having for breakfast they gave us complementary drinks for the evening. I feel like we could’ve got a little bit more water given to us in our room and they also charge for the water $4.25 a bottle which was kind of a lot but didn’t bother me one bit because I paid more for water on Carnival cruise
- 5/5
Great staff and the happy hour is exceptional
- 5/5
The staff was so nice and accommodating. We arrived early, and they stored our luggage in a safe and secured area, so we could explore Miami. The Cuban sandwich at the grill was one of the best Cuban sandwiches I have had. This will be my go to spot for Miami from now on.
- 4/5
breakfast was good
- 3/5
Pros - shuttle to airport Cons - shuttle service slow - breakfast not available early/nothing available not even coffee - location ( no close food options) -
- 5/5
-great location/ near airport, -shuttle price was reasonable, $12 per person -clean rooms -Restaurant was nice, bit overpriced but was good -breakfast was buffet style, easy to grab and go - wish there were clearer instructions about were to meet for shuttle after landing at airport
- 5/5
Only was a quick one night before flight but really seamless and easy stay would definitely recommend
- 5/5
Cleaned Every thing was great
- 5/5
Clean hotel. Easy shuttle service to airport.
- 4/5
We did enjoy our stay. We stayed one night prior to our cruise. The staff was friendly. The room setup was nice. We did have one issue with room 1043. The tub was peeling and the shower water would just go out mid shower and come back on within a minute or so. It would be nice to receive some type of credit for those mishaps. We loved the hotel offered shuttles to the cruise port. The hotel also have a daily managers special where you get two free drinks and hor d oeuvres.
- 5/5
Awesome breakfast!
- 4/5
Pool is amazing. Nice service
- 3/5
Clean room, decent breakfast, constant water leak from ceiling above sink, bathroom needs updating and complimentary cocktails and snacks were awful. Women at front desk (wearing face mask) was very rude and not helpful. Never notified us when our room was ready even after the check-in time. We had to wait and kept checking by going in person to front desk. She didn’t even apologize. Would not stay again.
- 3/5
Breakfast was good. Evening food was impossible as just a few chips and always empty. Drinks great. My low rating is due to check out day. I had left room and headed toward elevator when an employee with his cart came running down the hallway, ran into me and I have had a bad elbow and knee since he hit me with such a force. Went to front desk and nothing was done except an accident report. Didn't care how it happened. Would probably not stay there again
- 3/5
Overall a great option for a quick stay; however the front desk receptionist had
- 5/5
Good hotel nice pool and great area to stay
- 4/5
Very good
- 5/5
Breakfast and suites confortable Doesn’t have overnight housekeeping
- 5/5
Exceptional
- 5/5
Hotel is very clean and staff are very helpful. We had port transportation for $12, shuttle transportation to and from airport and they even transported us to a shopping center for free. Breakfast was great and they hv a kick back at 6pm that has 2 free drinks! Will stay again.
- 5/5
Everything customer service was great Everything was great
- 5/5
Well, maintained property and very helpful staff
- 5/5
The property met every expectation for our family. Clean and spacious rooms, convenient shuttle service from airport, excellent breakfast buffet, friendly and helpful staff, great pool area. There is nothing more we could have hoped for. Great value--Highly recommend.
- 4/5
liked our stay. We had dinner in your restaurant. It was terrible. Waited a very long time to see the server. Our dinner was terrible.
- 5/5
The afternoon reception and live music was so much fun! The staff were very helpful. Rooms were clean.
- 3/5
The room was very nice and spacious, relatively clean. We were only there for a night before we left on a cruise the next morning. The place was packed, kids running everywhere unsupervised, not enough staff for the bar or to get food. The lobby area became dirty very quickly and unattended to because of lack of staff. The breakfast in the morning was very good and well planned but you have to show your ticket so don't forget to have that in hand. Again, not enough staff present to handle the extreme influx of guests, especially those with young children that do not sufficiently monitor their own children. We checked out the outdoor pool and it was well kept and surprisingly quiet. The shuttle to get to the cruise ship was a nightmare and we had to opt to pay for an Uber to get us there. The good news on that though is that taking an Uber is cheaper than the hotel shuttle cost per person. This is just not a place I would stay again. They need more staff and better organization. Oh and the toilets in the lobby restrooms have to be made for very very short people because we almost fell just trying to use the toilet, having to squat down so low.
- 5/5
parece un Resort
- 5/5
Es excellent para cualquier occasion, es grande y las habitaciones son muy comoda y espaciosa... parece un resort..
- 5/5
Great!
- 3.5/5
Bathroom shower leaked And toilet are too low
- 5/5
This hotel is very close to the airport and offer shuttle service to MIA airport. Rooms are big and comfortable and the breakfast in the morning is great. It is also close to the Miami areas and attractions
- 5/5
Awesome, helpful staff! I loved the evening reception. Hotel was spacious, clean, close to airport, comfy beds! I loved that there is a shuttle to airport too
- 3/5
You have to paid extra for the parking lot $32.00 , not free. Some of the staff are very nice and helpful, but the lady of the night was little rude and not profesional. Breakfast was great, the Cheff did a great job and the personal in the morning did a good job. Facilities are good and handle with care.
- 4.5/5
Superb
- 5/5
I always appreciate a pick up from the air port and the seamless check in
- 5/5
All was good. Nothing to add. Will I come back? Yes
- 3/5
The experience here at the Hilton Embassy suites has been subpar. The shuttle driver mentioned several times "remember your driver". On the cleanliness of the rooms, they have been good. But the hallways are in need of a deep cleaning the elevators included in that assessment. The glass elevators are lovely but come with the added responsibility of keeping the glass clean. The large central eating area was quite dirty especially where people sit and eat whether there isn't a table and there are plenty such places because this embassy suite is located close to the cruise ship terminal and you can imagine what that would mean.
- 5/5
Exceptional
- 5/5
Loved it
- 5/5
Staff was very friendly & the cruise port shuttle (for a small charge) was super convenient and easy to use.
- 5/5
Convenient spot. Would stay again
- 1/5
They should put a warning on the website for this hotel the iarplanes and trains and noise from the other rooms was overwhelming. I am giving an honest overview this is not like other embassy suites I have stayed at it seems the staff and the facility are pressured and have become terrible. The bright spot was breakfast the food was good and the morning staff was a bright spot on a dismal stay.
- 3/5
Not to the usual standards expected at Embassy Suites
- 5/5
Clean, easy ride to airport and reasonable price
- 1/5
The room is wet because it was raining. Told the staff about it and said they cannot accomodate us to have another room. We just placed towels all over the floor. Terrible experience
- 4/5
The wait was long for breakfast and tables were not being cleared.
- 4/5
Love the layout of the inside, courtesy shuttle from the airport, and the breakfast We did not have hot water for 2 days , more expensive then I expected.
- 4.5/5
Price was high for a night's stay.
- 5/5
The hotel and staff were amazing. The room was spacious enough and was really clean.
- 5/5
Hotel was really close to airport, very clean, and everyone working there were helpful
- 2/5
I booked this hotel because expedia said they had 2 rooms available. After I booked this room, attempted to book another for my in-laws and all rooms were booked. I went to the hotel to physically check and their representative said they were booked up. Expedia refused to cancel and refund me and we never checked in to the hotel. I called customer service and noooo one was able to assist me . I totally wasted over 200.00.
- 5/5
The hotel was very clean and the staff members were very helpful
- 5/5
Everything was wonderful
- 2.5/5
hotel rooms are quite rundown / old
- 4.5/5
Superb
- 4/5
Very good
- 2.5/5
hotel rooms are quite rundown / old
- 4/5
Very good
- 4/5
Other than the mold in the bathroom wall it was an ok stay
- 4.5/5
Close to airport and cruise port Manager happy hour should have more snack options…. Chips salsa and veggies with dip a bit disappointing
- 4.5/5
Close to airport and cruise port Manager happy hour should have more snack options…. Chips salsa and veggies with dip a bit disappointing
- 4/5
The only bad thing was the constant planes taking off right outside the window. You would think the windows would have at least been hurricane impact to cut down on the noise.
- 1/5
The hotel is extremely old, poorly maintained, and does not feel like a four-star hotel. When we arrived earlier than the anticipated arrival time, the front desk assigned us a room that was not cleaned. The housekeeper told us she still needed another hour to finish. A head housekeeper then opened another room for us without keys and told us to wait there temporarily. When we asked the front desk if we could stay in that cleaned room, we were assigned to a different room instead. The whole process was very disorganized. The room itself was very disappointing. The carpet was extremely dirty and had a strong odor. It smelled like chemical air freshener was used to cover the odor, which gave me a headache. The carpet looked like it had not been deep cleaned for a long time. There were sinks in both the bedroom and dining area, which looked strange, and there were holes in the ceiling above each sink that appeared related to water leaks or drainage issues. The furniture was outdated, worn, and dirty. The lounge furniture had visible stains and food particles along the edges, which made the room feel unsanitary. Random flyers were also slid through the door gaps several times, which felt creepy and raised security concerns, as it seemed anyone could access the guest floors. At night, the fire alarm suddenly went off and woke us from sleep. We were on the 10th floor near machinery and ventilation equipment, and the noise was extremely loud. Thankfully, it was a false alarm, but
- 1/5
Interior of the hotel was nice, but service was lacking and wrong, basic features like outlets didnt work in the room, and we found cockroaches
- 3/5
Location to airport is great, the moment you walk in it looks great, it’s what behind closed doors that’s NOT great! Be prepared to not sleep well with the airplane noise, they would benefit from upgrading their windows!
- 5/5
My sister and I had an amazing stay! Our room was spacious and very clean!! The breakfast by far was the best. We were able to check into our room early and use the pool! The hospitality was top notch! I definitely will be staying at an Embassy Suites again. Thank you to all the Staff.
- 5/5
Exceptional
- 4.5/5
Superb
- 4/5
Very good
- 0.5/5
Worst hotel and staff. Left me hanging with a bait and switch room. Had to find accommodations last minute on a holiday weekend. Nothing. Pictures do not tell a true story.
- 0.5/5
Worst hotel and staff. Left me hanging with a bait and switch room. Had to find accommodations last minute on a holiday weekend. Nothing. Pictures do not tell a true story.
- 5/5
Rooms were spacious private and the amenities were great!
- 3/5
AC wasn't properly working in the bedroom even though thermostat was set to 66. However, having Tyrex Car Rental on property was a plus
- 5/5
One of the better Hilton properties we've stayed at and definitely better than another Hilton property we stayed at just weeks before when we stayed in Miami
- 5/5
I’ll always book embassy!
- 5/5
Will definitely be back
- 3/5
It is a old hotel
- 3/5
The stay was good. However, no matter how long we ran the water, the shower was cold. Not such a great experience having to shower in cold water. Also constantly heard the elevator ring.
- 5/5
Hotel was fantastic, clean, staff was great!
- 4/5
Location. There were no stores around had to uber
- 3/5
Very clean. Great breakfast. Too many people drunk after happy hour. Sounded and felt airplanes from nearby airport.
- 4.5/5
Beautiful hotel, clean comfortable nice room! Very affordable. Check-in was really rushed and not entirely friendly. Finding information to use the transport to the port for our cruise was very confusing. Waiting for transport was hot and nerve-wracking as we weren't entirely sure we were waiting for the correct transport.
- 5/5
Amazing!
- 5/5
Everything went well, had a late night flight, check in was easy, shuttle every thirty minutes to and from the hotel and airport. Room very clean breakfast was amazing, and staff very friendly and helpful
- 5/5
Great find....Breakfast was GREAT!!!!
- 5/5
Los desayunos son de lo mejor y la atención de su personal A: en realidad excelente.
- 5/5
Great reception, fantastic live music, clean rooms, nice breakfast. Plan on staying again. Highly recommend if leaving for cruise.
- 3/5
The bathroom was horrible
- 5/5
Your rooms were very nice and spacious. The staff was very kind and helpful very clean.
- 5/5
Room was clean and best part was the breakfast. Stuff was very helpful.
- 5/5
Very clean and great customer service
- 5/5
Breakfast
- 5/5
Exceptional
- 3/5
Pleasant
- 4.5/5
Everything Paying for parking
- 5/5
Everything was good
- 5/5
Have no complaints .
- 5/5
I definitely
- 5/5
M
- 5/5
Clean room, hotel has happy hour with free drinks using a voucher and free snacks, free breakfast and a great vibe on a Friday night! Amazing Singer in lobby and great music after singer finished as well. Fun stay! Room was huge!
- 4/5
The only complaint was that the extra blanket and pillow was not clean(blood). The staff was a A+ especially the tranportation department. Love this hotel it's my 4th stay here.
- 4/5
clean room, definitely the breakfast which was the reason we choose this hotel and the outdoor pool
- 5/5
Great staff
- 3/5
Do not depend on the shuttle. We were told it ran every half hour on the hour and ended up waiting at the airport for an hour and a half in the middle of the night even though we called the hotel repeatedly. The hotel is less than 10 minutes away. I think the driver was off doing something else. When we arrived the desk clerk did not apologize, in fact she was annoyed with us that we were upset. The breakfast staff was wonderful, but every time we had to interact with the front desk we got the same rude attitude. This hotel is wildly busy with cruise transfers and I think they don’t care anymore.
- 5/5
We were in late and out early. We will surely return soon.
- 3/5
Pleasant
- 5/5
The pool was amazing.....hot tub was great. Everything was great.
- 5/5
The property overall was very nice
- 5/5
NO COMPLAINTS WHATSOEVER
- 2/5
Unfortunately we were unable to stay and cancelled days in advance, but were still charged for the stay. We requested a refund due to circumstances, but received no response.
- 5/5
Excellent customer service team ....especially the transportation team. The bedding was itchy
- 5/5
Excellent customer service....especially the airport transportation team The room.... bedding was itchy
- 5/5
The room was clean. The bed was comfortable. We enjoyed the complimentary drinks upon arrival. We also enjoyed the complimentary breakfast. They should add waffles or pancakes to the breakfast menu lol. Other than that
- 3/5
It was close to airport. There was no hot water in my room and the restaurant was short staffed. I waited 20 minutes to order and then another 30 minute to get the check which I never did. The waitress didn’t acknowledge that we were waiting nor did she explain why there was a delay.
- 5/5
Exceptional
- 3.5/5
Good
- 3/5
Our cleaning lady Rosa, was amazing and very attentive. The breakfast was okay, had moments where the machine for orange juice was not working and my daughter even found a small bug by the oatmeal area. Overall, rooms are clean but more attention from lobby staff.
- 5/5
Nice
- 5/5
We were able to check in early and the shuttle was more than happy to take us and pick us up from a local casino. We also use the shuttle to take us back to the airport at 4 o'clock in the morning.
- 5/5
nice happy hour, only spent one night here on way to Saint Lucia. Only drawback was the airport shuttle driver passed us up twice and we had to take a cab to the hotel. The desk clerk paid us back but we still waited over an hour for the shuttl which never stopped.
- 5/5
The location was great for the things we wanted to see and do. Staff and accomodations no are excellent No complaints to
- 4/5
Great breakfast option.
- 5/5
The hotel was amazing. Food was great.
- 4/5
Breakfast hot food was very cold. No place to put dirty dishes. Not were any staff around to ask or bus tables. Coffee was completely empty at 8AM. Very disappointed and this is the worst Embassy Suites I have ever stayed at. Our other family stayed at the Confort inn for much less and had better facilities.
- 5/5
Staff was great. Nice room.
- 5/5
Great staff , clean hotel. Dinner was delicious from 305 grill. The bartenders were great. Shout out to Solonge ! Will definitely go back.
- 4.5/5
Superb
- 5/5
The cleaned our room daily and the breakfast was amazing! The pool area was clean and relaxing.
- 4/5
I think the front desk staff could be a little bit more efficient and customer friendly.
- 2/5
Rooms need some updating and better cleaning.
- 4/5
we booked a deluxe room with snacks, put in regular room, we had a 110, and 15 year old with us. Wecspent about $20 buying snacks. Had to ask 4 times before they sent someone to fix sink that would not drain. We had even been in the pool for several hours and sink wasn't looked at so it was a while. Staff was helpful and nice pool was great and it is very close to airport shuttle was very convenient
- 5/5
Tania was amazing ing. Answered every question and was very helpful. This place is beautiful and worth every penny!! I bring my family and and had a girls weekend and it was great each time.
- 5/5
Great place and a short drive from the airport and cruise port.
- 5/5
Staff was very nice! Clean property
- 5/5
Clean and close to the airport
- 4/5
Everything was good.
- 5/5
Everything
- 3.5/5
Nice pool and nice lobby. Trying to get into the property and out of the hotel’s parking lot. We were not given a code to get in!
- 3.5/5
Nice pool and nice lobby. Trying to get into the property and out of the hotel’s parking lot. We were not given a code to get in!
- 5/5
Clean and close to the airport
- 5/5
Amazing
- 3/5
The breakfast is really good and the pool is warm ,lots of towels in the room and the room plan is wise . Where to start : 1)the cards for room open and enter are working bad and it's hard to enter and leave the hotel 2)there is no free water to fill your bottle and its miami its a hot zone ,u need to buy the water and only in breakfast u can have a chance to take some water. 3)the staff couldn't resolve a really easy problem that needed to be solved for me it was very uncomfortable situation .
- 3/5
The breakfast is really good and the pool is warm ,lots of towels in the room and the room plan is wise . Where to start : 1)the cards for room open and enter are working bad and it's hard to enter and leave the hotel 2)there is no free water to fill your bottle and its miami its a hot zone ,u need to buy the water and only in breakfast u can have a chance to take some water. 3)the staff couldn't resolve a really easy problem that needed to be solved for me it was very uncomfortable situation .
- 4/5
Cons: service in restaurant was mediocre. I had to ask for water refill even though there were 3 staff standing in front of me. some minor wear and tear in furniture in room. AC took forever to kick on. Great for a 1 night stay, don’t know if I would stay more than that. it’s rated as a 4 star hotel I would say 3 at best.
- 5/5
All good
- 5/5
Clean
- 5/5
Exceptional
- 5/5
Clean
- 2/5
The check-in experience was extremely disappointing and made us feel very unwelcome from the moment we arrived. The front desk associate did not greet us or offer any kind of welcoming attitude. Instead, she immediately asked for our ID and credit card in a cold and dismissive manner. She was handling a stack of cards while checking us in and failed to explain anything about the hotel, amenities, or our stay. Her behavior came across as rude, unprofessional, and inattentive. Overall, it left a very negative first impression and greatly affected our experience.
- 5/5
The music in the lobby was so loud you couldn’t even think
- 3/5
This is an older hotel. The breakfast buffet is a draw, the location isnt near anything other than the airport. It was clean, a slight smell of something I cant place, but….
- 5/5
We had a great stay at the Embassy Suite Hotel. It was a beautiful hotel with great, big rooms, a happy hour with snacks and free drinks and a great free breakfast. I would definitely stay there again and recommend to my friends.
- 4/5
Very good
- 5/5
Exceptional
- 5/5
The huge atrium inside and the breakfast.
- 5/5
Everything
- 5/5
Everything was fine
- 5/5
PERFECT!
- 5/5
Everything
- 5/5
Everything The airplanes flying over were kinda loud.
- 5/5
Exceptional
- 5/5
The airplanes flying over were kinda loud.
- 3/5
Shower would not turn on and then once on would not turn off
- 4/5
Convenient to airport A little noisy
- 5/5
Good customer service
- 5/5
Good customer service
- 4/5
Pool was nice, but not a relaxing hang out spot. Breakfast was very good.
- 4/5
It was ok..
- 5/5
The airport and port shuttle were a nice extra. Will stay here moving forward when leaving out of Miami.
- 5/5
A nice place to stay at when you are going on a cruise. I liked the fact that they provided a shuttle from the airport to their hotel. Offered another shuttle for a small price to the cruise port. You really get a big band for your money.
- 4/5
Our room was excellent! Breakfast was fresh and great! The staff was helpful and friendly. We did not like that the pool was right next to the dining area. It is disturbing to see women in thong bikinis while eating. The windows of the gym were also looking out to the pool where there was great indecency. If it wasn't for that our stay would have been perfect.
- 5/5
Clean room and breakfast
- 4/5
Convenient to airport A little noisy
- 5/5
10/10 , the staffs are very professional, property is clean and the omelette and avocado toast (chef kiss) . I love the fact that the time of my visit the hotel was full and there was space for everyone to sit and enjoy breakfast. I enjoyed every bit of my stay .
- 5/5
Great included breakfast!
- 3.5/5
Good
- 5/5
NIce and clean hotel, easy check in, the breakfast is good, the room was nice
- 5/5
Very nice and pleasant. They even give you complimentary ride to Target and restaurants.
- 4/5
Atrium was pleasant
- 5/5
Everything! The breakfast was nice and close to the airport. The staff was very helpful and fast. The walking distance from shops/restaurants.
- 5/5
Everything! The breakfast was nice and close to the airport. The staff was very helpful and fast. The walking distance from shops/restaurants.
- 4/5
Very good
- 3/5
Nothing
- 5/5
Clean room, very friendly staff. Friday night entertainment was great!
- 5/5
Great place to stay - especially if you’re cruising out of Port Miami!
- 5/5
The breakfast was great, made to order eggs and omelettes and all the other breakfast staples. Welcome reception with snacks and free drinks was great as well. The lobby of the hotel is beautiful and all rooms open onto the lobby with a large skylight above. It can be a little loud at night with people hanging out, but by 10:30 it was all quiet. Had a great sleep, the bed was very comfy and the room was very clean. We arrived early from our cruise at 10:30 am and we were given a key to use the pool area and gym and they locked up our luggage until our room was ready. Will definitely stay here again before or after our next cruise.
- 5/5
We come here every time we leave for a cruise out of Miami. Truly our favorite accommodations on a 60 day trip!!
- 3/5
The location near the airport was great the staff was accommodating. The cleanliness of the room was less than up to Hilton standard that I am used to. There was mildew on the sliding glass doors and the restroom had mildew on the tiles.
- 3/5
The location near the airport was great the staff was accommodating. The cleanliness of the room was less than up to Hilton standard that I am used to. There was mildew on the sliding glass doors and the restroom had mildew on the tiles.
- 5/5
Everything
- 1/5
No hot water, you pay for premium but best believe you won’t get that. Hotel charges for parking
- 5/5
- shuttles to our cruise port ($12 pp) - free drink & snack upon arrival - breakfast included - beautiful facilities & pool area -room had a pull out couch for extra sleeping space
- 5/5
Excellent breakfast, good coffee
- 2/5
As soon as you stepped out of the main lobby, they rest of the hotel looked like it was in poor condition. Filthy carpets in the hallways. Our room was very poorly cleaned.
- 2/5
The lobby was nice, breakfast was good huge selection for breakfast. As soon as you stepped out of the main lobby, they rest of the hotel looked like it was in poor condition. Filthy carpets in the hallways. Our room was very poorly cleaned.
- 5/5
The bartender was great!! Loved the rooms and also the cook to order breakfast
- 5/5
The staff & the clean room.
- 2/5
Tub was not cleaned and the loud crowd with music blaring all night long with our little ones trying to sleep was very frustrating. Felt like the staff was afraid to be in control, they were even taking food and drinks right out of the snack room instead of paying. Not to mention NO PARKING!! The parking lot was so full with visitors/friends of the people staying...they didn't even have a room but just there to hang out. It was definitely out of control!
- 5/5
This hotel was better than I imagined. The reception and amenities and Suite were so nice. I will definitely be back. I never expected such nice accommodations and especially a Suite for the price. This will be my go to hotel for Miami.
- 5/5
Nothing
- 5/5
Convenient clean abd friendly Nothing
- 5/5
Best breakfast. Overall stay at the hotel was excellent
- 5/5
Amazing stay and breakfast .
- 2.5/5
Passable
- 5/5
Was not there long enough to enjoy the benifits offered.
- 5/5
Yes
- 5/5
Great
- 5/5
Plenty to do
- 4/5
Breakfast was adequate though somewhat chaotic. Dinner was not up to par
- 5/5
Great hotel !!
- 5/5
Very nice staff and my room. Love that there were no kids when i went in the hot tub this morning.
- 2/5
Pool - dated pool area. unfortunately 2 people decided to smoke marijuana at the pool area causing me to have to take my children out of the pool. so that was pretty trashy Staff - a few very helpful employees and one who appeared as though they couldnt be bothered Room - clean, yet very dated. Will not stay at this property again.
- 3/5
The property was clean and most of the staff was freindly. The brakfast was on point as always. I did not take use of the outdoor pool, but it was clean and accessible.
- 5/5
Great spot and price! will come again!
- 5/5
Great
- 5/5
The blankets were horrible
- 4/5
Good place to stay
- 5/5
It is always a pleasure to stay at Embassy Suites!
- 5/5
Highly recommend.
- 3/5
Extremely loud. Difficult to rest.
- 5/5
Amazing stay! Everyone was so accommodating it was a beautiful place enjoyed it greatly Thank you.
- 5/5
We enjoyed our stay. The shuttle to and from the airport was convenient. We also used the shuttle to the port of Miami. The breakfast was great with the omelette station and other items. The staff were super friendly at check in. The pool area was a nice addition. It was fun watching airplanes fly over. It may not be the quietest location due to being next to the airport and near honking trains, but it was comfortable. We appreciated the little night light in the bathroom. The curtains in the room blacked out the room pretty well. We would stay here again.
- 5/5
The room was clean, the staff was friendly, the breakfast was really good!!
- 2/5
It’s a noisy property trains, airplanes, police cars . A lot of inside property noise too.
- 2.5/5
Housekeeping was nice. The tub was rusted. Our sheets on the bed had blood stains and some kind of other stains on them. We have to request for our sheets to be changed, which they were promptly. The noise from the constant trains going by was too much. My son sleep like a brink, I go hardly any sleep at all.
- 1/5
Left my jacket in the closet in one of the rooms and it was stolen by one of the cleaners
- 3/5
The room was comfortable but dated and the bathroom was lack luster and not spotless as I would’ve liked but doable. I liked the included breakfast and shuttle service. I also enjoyed the happy hour!! I felt the communication from the staff could have been better and the prices at Grill 350 were a tad too much. Overall the hotel served its purpose but I probably wouldn’t stay there again.
- 3/5
Breakfast menu was good and hotel was very clean. Location of hotel was not very good. Not many choices to dine or shop.
- 5/5
Desayuno buffet muy bueno y completo. Traslado hacia aeropuerto y hacia Terminal de barco. Servicio excelente. Habitación súper cómoda.
- 5/5
The staff was very nice. The rooms were clean and large enough for my family of 5. The breakfast was including and was perfect for our one night stay. We also rented a car for the day right from the hotel. For the price, it served the purpose we needed it for.
- 3/5
When you walk into the hotel, you are greeted warmly by the staff. The hotel lobby is very nice with a beautiful waterfall. When you walk into the room, it will be cozy and smells really good. My complaint is that the rooms need to be updated. It needs a separate tub and shower. The bed and pillows are not comfortable. The popcorn ceilings need to go. If you have back problems bring your heating pad and medication. This hotel has potential and needs to be better. Also, parking is $30 per day. I will give it a 6.5 out of 10.
- 5/5
- 5/5
I highly recommend it.
- 5/5
Stayed with my family. Great for kids . just overall a nice place to stay
- 5/5
Great place to stay especially if you are going on a cruise. They offer a 3rd party shuttle service to the port for a very reasonable price. They staff was excellent!
- 5/5
Stayed here to be close to the cruise port and loved it! Would definitely recommend and come back
- 5/5
Very nice hotel, the room was very large with all the amenities you need. The breakfast was great it had a very large variety of all kinds of breakfast food.
- 5/5
Excelente opción de hospedaje
- 5/5
Excellent hotel
- 5/5
As with most Embassy suites the hotel was very nice clean the breakfast in the morning was plentiful and hot. Coffee was good.
- 4/5
The room was impeccably clean. The bed was comfortable. Staff courteous.
- 5/5
Breakfast is great the 530 happy hour food leaves a lot to be desired and even though you get two drink tickets per person they’re pretty watered down but all in all it’s a beautiful hotel beds are very comfortable. Staff is very very nice. Nice
- 3/5
Staff were helpful. One elevator was not working but what really upset me was the housekeeping knock the door several times at 8 am.
- 5/5
Close to the airport, was convenient. You do hear airplane and train noise all night.
- 4/5
Very fast and friendly check in. All staff was helpful. Enjoyed both the AM breakfast buffet and afternoon happy hour. Property seems a bit dated but room was spacious and comfortable
- 3/5
Wry loud airplane noise. Front desk staff very unfriendly and not helpful with questions. Parking for patrons $30 a night!
- 4/5
Bon hôtel, parfait pour y séjourner une nuit avant d'aller en croisière, ils offrent le petit déjeuner chaud (style buffet) et ils ont un excellent service de navette pour ce rendre au port. La piscine est belle. Cet un petit peu bruyant par contre, surtout au bord de la piscine puisque c'est très près de l'aéroport. Cependant, rapport qualité/prix, j'y retournerais sans hésitation ! Parfait pour les familles !
- 5/5
I enjoyed my stay, clean, food available. Breakfast was okay we also enjoyed the pool
- 4/5
The only downfall of this hotel is that it is right by train tracks and the airport so you can hear trains and airplanes all throughout the night.
- 5/5
Very helpful staff . Efficient.
- 3/5
Also, the evening reception…. We expected more of what was had in Colorado but it was chips & salsa.
- 5/5
I love this hotel, the breakfast is absolutely amazing, great pool with a nice sized hot tub. Very welcoming they had a gathering with drinks and card vouchers to get free drinks great entertainment centrally located to a lot of places, door dash very accessible, also have a great and easy shuttle to the port for cruises
- 5/5
Everything was great!
- 2/5
Parking gates are broke and didn't read your hotel key.
- 5/5
Great,clean, good breakfast. Would stay again!
- 5/5
Great!
- 3/5
The breakfast was excellent. However, the coffee station was too small for so many people.
- 5/5
Happy hour snacks were trash.
- 1/5
needs a total RENOVATION!
- 5/5
Great place to stay 10/10
- 5/5
Good
- 5/5
Excellent service, friendly and accommodating staff
- 5/5
Great place
- 5/5
Room and bath room need updated
- 5/5
room was great as always
- 5/5
Clean, great breakfast, checked in as early as possible, nice staff, great bar.
- 5/5
Everything was great
- 5/5
The room was great. The staff was amazing.
- 5/5
Staff and clean rooms, breakfast was excellent
- 5/5
Amazing place! Definitely recommend and will visit again.
- 5/5
Always stay there while in Miami. The staff is great and the rooms are very nice.
- 5/5
Would definitely stay at your Hotel again if we cruised out of Miami.
- 5/5
I always like Embassy Suites. This one is the perfect location for the airport. It's quiet at night. The rooms were very clean, beds comfy and great pillows! Water pressure in the shower was good. The food was also excellent! Spent a couple drinks in the bar and Hanoi the bartender was a great guy!!! We arrived in the middle of a blizzard and people were trying to extend their stay along with new arrivals. The waiting room was standing room only at noon. I went to the lobby area around 2 and not one person was there. They all had a room! Pool was on the smaller side and had a lot of kids running around.
- 5/5
Top notch hotel experience. Free drink tickets, large rooms, great staff, awesome breakfast, plus convenient airport shuttle. Definitely on my list of great hotels!
- 5/5
Clean rooms, shuttle to nearby Target and Casino.
- 5/5
Very nice rooms. Great staff.
- 3/5
The room was nice and comfortable lighting was very low. Are to apply. Make up. Need a make up name. Magnifying mirror include included in room.
- 5/5
Comfortable bed. Plenty of space
- 5/5
Room was amazing- tiny details with towels, towel animals, toilet paper bows,rose petals on the bed- great experience
- 5/5
The staff could not have been more accommodating. We got an early check in and the room had a sitting room and separate bedroom. Happy hour at 5:30 and a good breakfast in the morning. There is nowhere to walk unfortunately, so it really is an overnight stay place.
- 4/5
Restaurant staff overwhelmed
- 5/5
Convenient location to the airport, complimentary drink tickets and breakfast are a wonderful plus!
- 5/5
The room was comfortable. The breakfast was nice. The only problem is how difficult they make to use the Wi-Fi.
- 5/5
Spacious and clean rooms. Staff was wonderful and very accommodating. Breakfast spread was delicious. Will come back.
- 2/5
You guys messed up the booking. Your said the room could sleep 5. It sleeps 4. Resulted in us paying more.
- 5/5
Everything was Great
- 5/5
Yes
- 4/5
Easy check in and out.
- 5/5
Room was very clean staff was very nice it was the best stay I’ve ever had!
- 4/5
Staff
- 5/5
Clean rooms and great service!!!
- 5/5
The room was great. Very comfortable stay for the night.
- 5/5
Staff was awesome.
- 5/5
It was very clean services were great
- 4/5
Clean rooms, staff was great. You’re right next to the airport so expect lots of noise.
- 5/5
Clean room nice staff and in many ways a beautiful hotel
- 5/5
Exceeded expectations
- 5/5
Everything was amazing! One of my favorite hotels!
- 5/5
Room was good for several people and clean. Front desk person in a bad mood. Free drinks included lite beer, but they were out at the free area and would not allow free at the bar that was a paid area for the same beer. Shuttle was $12/person each way (12 people x 12 = $144 each way) and our group of 12 (2 cars of 6) used 2 Ubers totaling $64 each way and on our own timeframe. Parking for 8 days at this hotel (booked elsewhere) was very reasonable at $80. Even with these small issues, we like this Embassy Suites for our group of 12 and hope they see this and resolve the issues.
- 5/5
Large room. Great breakfast.
- 5/5
Very friendly and attentive staff, clean rooms, great amenities, amazing breakfast
- 5/5
Nice
- 4/5
Over all stay
- 4/5
Cleanliness and accessibility to amenities
- 5/5
Clean, staff nice, pool nice
- 5/5
Room was great, front staff was awesome. Bartender on the other hand was very rude, she should consider changing careers.
- 4/5
Room was great. We had an early flight, so we missed what looked to be an amazing breakfast.
- 3/5
The staff was great. Saw a couple of roaches and the bathtub was old.
- 5/5
free breakfast, happy hour was amazing and rooms are big
- 5/5
The stay was great and very convenient! Staff was amazingly nice and so helpful. The room was perfect for our needs. Clean a large enough for our family. We arrived very late due to our flight being delayed and the staff including the shuttle was great with the accommodation. Breakfast was a wonderful perk! Will definitely stay here again!
- 4/5
Nice rooms with comfortable bed. The evening snacks were limited but free drinks were good.
- 4/5
The staff was great
- 5/5
Room was very clean and they had entertainment and complementary drinks. Staff was great.
- 4/5
The heat wouldn’t work in the room.
- 5/5
It was nice
- 5/5
Staff very helpful, clean facilities, shuttle service to airport and port Miami excellent. Restaurant and bar expensive. Happy hour and breakfast very good.
- 5/5
Service très courtois et efficace à l’arrivée La seul chose à mon avis qui devrait être améliorée serait les informations pour les transferts vers le port de croisière et qu’il soit offert et expliquer (lieu de rencontre pour le transfert) Lyn canada
- 5/5
Exceptional stay. Such a grand hotel. Hits on all notes. Staff and all!!
- 4/5
Yes
- 5/5
Very nice hotel.
- 5/5
Friendly staff.
- 3/5
The bathroom looked outdated. The toilet backed up although a worked arrived promptly and resolved the issue. The breakfast was ok for an american hotel although a greater variety of fresh fruit and yogurt would be appreciated. The restaurant was good and the servers were accommadating. We shared the peruvian chicken and found it to be ample and good. The lobby was impressive and the pool area was inviting. The entire facility was barrier free. The pool lifts and ramps to and around the pool area are are an attribute.
- 4/5
Clean room, great breakfast. Free shuttle
- 4/5
Nice hotel , location not great if you want to walk anywhere
- 4/5
Nice place
- 5/5
Close to the airport, clean room, clean hotel easy check in and out the Hilton app worked well. Didn’t realized they rented out cars at this location so I would have definitely rented here and taken a shuttle to the cruise terminal which would have saved me time and headaches from going back forth but overall it was a good stay..
- 5/5
Everything was great
- 5/5
Best place I’ve stayed at in Miami
- 5/5
Always a great stay
- 5/5
The room and staff were very friendly.
- 5/5
Very beautiful and comfortable place
- 5/5
We enjoyed everything from the room to happy hour
- 4/5
It was very busy. We did find a dirty sock under the vanity in the bathroom, but otherwise it was clean.
- 5/5
Excellent hotel! Clean,
- 3/5
Cold and heat didn’t work
- 4/5
Staff helped us with arrangements to pick up rental. Only negative - Food at breakfast was disappointing
- 5/5
The room was clean, The staff was kind to my son and I. The happy hour was lively and we enjoyed our one night intransit stay.
- 4/5
Our room was very clean , the staff was great and the breakfast and happy hour were great!
- 2/5
Miami was having a cold spell they did not have any heaters in the rooms. The hot water took 10 to 15 minutes to get to the room the night of our arrival we had no hot water at all thankfully, the next morning we had some after it ran for 15 minutes extremely noisy room we were on the 10th floor and along with the road noise. I understand there’s nothing they can do about that constant sounds of air-conditioning units turning on and off all night long terrible food at the restaurant.
- 1/5
No help at the front desk. The heat wasn’t working and the door handle to the bathroom broke off. It was freezing in the room.
- 4/5
The room was clean and spacious. Staff were friendly and check in was great. Breakfast was hot and well prepared each morning. The bed and pillows were a bit uncomfortable otherwise this would be an excellent score.
- 4/5
Most everything was excellent, however the weather was record lows. Everyone in the hotel was freezing, including the staff. There was no heat and worse the front doors were constantly open and the winds could be felt throughout the hotel. Even in the rooms we could not turn up the thermostat to get heat. The transportation dept was exceptional as was the desk and other staf. Rooms were clean and comfortable (except the cold). Restaurant prices need to be more reasonable, other than that, an excellent place to stay.
- 5/5
Clean, spacious and great staff.
- 5/5
Clean room and excellent amenities. Parking entry and exit was a hassle.
- 4/5
Great spread for breakfast and close to the cruise port. Would definitely recommend.
- 4/5
Clean, did the job for our night.
- 4/5
The staff were amazing! The lobby happy hour was phenomenal. Only reason for less than five stars is that neither of our TVs nor the AC in our room worked. We didn’t complain because we were only there for two nights pre-cruise.
- 4/5
Staff was courteous
- 2/5
I heard the train whistle and didn't sleep very well
- 5/5
Hotel muito bom. Quartos confortáveis.
- 5/5
Room was massive, great breakfast, friendly staff and the social hour was a fun touch.
- 4/5
Outstanding breakfast. Staff was very nice. Hotel exceeded my expectations.
- 5/5
Excellent everything
- 5/5
The room was clean and the staff were pleasant and professional. Embassy Suites is my family's go to hotel.
- 5/5
Beautiful hotel with friendly staff
- 4/5
My daughter and I stayed here during a long weekend trip in January 2026. Overall, things were great but just a few things to keep in mind regarding this location. First, it is next to the airport, like NEXT TO the airport, which is convenient, but also loud. The airport noise is really loud out at the pool, but also loud inside. There is also a train nearby that makes a lot of noise, so if you are someone that enjoys quiet, be mindful of this. Also, this seems to be THE place to stay when coming or going from a cruise, not a bad thing just makes things REALLY busy for breakfast in the monring and during the evening reception. Clean rooms, friendly staff, just not a great location if you are there to experience Miami, very far away from any things to do.
- 5/5
Room was very clean, bed was soft and had a nice comforter, staff was very friendly and helpful
- 5/5
Great customer service, clean room and amenities
- 5/5
Amenities were welcoming
- 4/5
Comfortable nice staff
- 4/5
Clean room. Nice breakfast.
- 5/5
big and clean room, good breakfast
- 5/5
Clean room
- 3/5
Housekeeping and cleanliness average. Hotel is in airplane flight landing/takeoff path and extremely noisy all day and night. Very difficult to sleep with planes landing all night long.
- 5/5
Room spotless. Staff outstanding
- 4/5
Good property , and spacious . Bathrooms can be maintained better
- 2/5
Room wasn’t being cleaned and reception wasn’t helpful at all! Even when we call them to say room is not cleaned, they don’t care. Very bad service
- 5/5
Breakfast bar amazing!
- 3/5
The room is very nice but while I am impressed by the towel swans and fancy toilet paper flowers, I would bypass those for being able to check in at 4pm instead of 5 pm.
- 5/5
My kids absolutely loved the swimming pool and hot tub - it was a huge highlight for them and a great way to unwind. The breakfast buffet is also exceptional. They offer a massive variety, but the custom-order omelets are a must-try! They also have a great selection of: Fresh cut fruits, yogurts, and cereals. Scrambled eggs and multiple meat options. Oatmeal, juices, coffee, and tea. It’s a perfect spot for families. Highly recommend!
- 5/5
Embassy Suites is an awesome place to stay. Also the breakfasts are a great way ro start your day!!
- 5/5
Staff were very welcoming and helpful
- 3/5
too many people in the hotel makes every area crowded. Staff is polite and courteous and try to make your stay smoother. Breakfast is good ! and complimentary drinks and snacks in evening is a plus. But parking is terrible and old rooms and beds.
- 3/5
Everything was terrific except the wait for the free shuttle. We waited an hour. As a handicapped senior this was torturous.
- 5/5
perfect stay on rhe perfect hotel, we will be back
- 5/5
Yes
- 5/5
Very friendly staff and very clean . Hot tub needed a little extra work .
- 5/5
Hotel I
- 5/5
beautiful room with a tub, great, free happy hour, only complaint was that the airport shuttle was very late picking us up form the airport, but right on time when we departed
- 4/5
The breakfast was delicious and the evening reception was a nice addition. The live entertainment for New Year’s Eve and Day was also a pleasant surprise.
- 4/5
The good: a wonderful breakfast included in the stay as well as a reception in the early evening with several free drinks and some raw veggies to snack on. The hotel is kept very clean and if you need a ride to a restaurant or shopping area that is close by, the hotel shuttle will take you for no charge. Getting a ride back was not as easy, they were busy, so we used Lyft. Bad: Unfortunately we were in Miami during a cool period and the heating in the room and the hotel generally was not good. A jacket was needed. However, the sun and warmth returned on day three so we could enjoy sitting around the very nice pool area. Overall, a very nice visit.
- 5/5
Great experience
- 3/5
Overall the location and premises are great if you are wanting to be close to the airport. Nice pool, hot tub and gym. The complimentary appetizers and drink in the evening are a nice touch and it is great to have access to a bar & restaurant on site. We stayed in this hotel upon arriving in Miami and when departing Miami. Second stay our bathroom was not super clean - it had a terrible odor (sour like body odor/urine). Additionally, we had a suite for our family of 5 (room under husband's name). Unfortunately our early morning flight was cancelled, all but one of us returned to hotel to continue to sleep while husband worked on arranging flights home. Upon getting back to hotel front desk staff stuck to hotel policy (vs being solution based) and would not consider any alternatives to us obtaining a room key to get back into our room which we had not yet checked out of. Myself and my kids had to lay out in the hotel entry benches with our luggage instead. Suggested verifying ID via face time etc as the front desk worker said policy is she has to see the ID. When my husband arrived back at the hotel nearly 2 hours later we were able to get back into our room.
- 5/5
Staff at front desk- check in
- 1/5
Very noisy constant plane noise, train noise, cold water- no hot water at all. Called the front desk, and they sent someone who said it was fine, but it was very cold water. At times the water came to a complete stop and trickle. Very little food options, no silverware, out of apple juice, nothing being replenished. Parking was impossible, too crowded, had to circle for thirty minutes trying to find a parking space. Front desk was not helpful. When we came out in the morning, multiple cars had their windows broken and cars were broken into. There were police in the parking lot taking reports from so many cars that were broken into. Felt very unsafe..
- 5/5
The room was a nice size suite for a great price. Happy hour was fantastic and the breakfast was very tasty.
- 2/5
We booked a room with two queen beds, but when we arrived, they said because our party was not large enough, they gave away our room and put us in a room with one king bed instead. That was not going to work with our situation, but the manager on duty did not care, she insisted that Expedia did not have an option for us to pick how many beds were in our room. So I pulled it up on the app to show her. They indeed do require you to select what type of room you want. Then she said that because we booked through Expedia and not directly through them, our reservation for a specific type of room was not valid. And they decided on their own that we only need one king bed and that’s all that was left. No matter how many people we have in our party, if we said we needed two beds, and that’s what we reserved, that’s what we should have been given. She went on to say that she was going to charge us extra money for rollaway beds.(she did not charge the extra money so for this we were grateful). But her overall attitude was not one of customer service it was the opposite. It seems they essentially overbooked the hotel and rather than be apologetic or offer a discount. She was rude and condescending because we used Expedia.
- 5/5
Spacious rooms and Breakfast
- 1/5
We booked a room with two queen beds but they gave us a room with a king bed and a camp/folding bed. Secondly, there was not enough parking spots for the amount of guests, and parking cost $30 a night. The rooms weren’t up to the usual Embassy standards. The bathroom wasn’t that clean and the living area & bathroom were pretty small. Finally, the elevators were broken/malfunctioning so it was incredibly inconvenient to get around. The only positive was that the breakfast was good and there was non-dairy creamer available. Overall, we were incredibly disappointed and would not recommend this hotel to ANYONE.
- 5/5
The staff was very nice and the room service doing a very good job.
- 5/5
They allow this pizza delivery place to service their customers and the place is bad. Food was bad, they took my order and my money and never brought me my food. I’m waiting to make a police report. Hotel was fine. But allowing a shady pizza place to advertise to their customers is wrong.
- 4/5
The evening reception was a nice surprise. Staff were all friendly and efficient.
- 1/5
the other side of the door. So the maintenance guy had to break in with a hanger to get us in the room. Made us uncomfortable. We slept in one bed and had the furniture up against the door. There was a roaches in the room on the wall by the bed carrying a sack of baby eggs. I want my money back. Everyone got the deposit except me
- 4/5
Breakfast 5/5. Rooms were decent. Very close to the airport, be prepared for noise from flights take off and landing.
- 4/5
The breakfast add drinks were nice. The food was excellent.
- 5/5
Overall wonderful
- 5/5
The breakfast menu was great! So many options to choose from! Loved the fresh fruit and omelette station!
- 5/5
Complimentary Breakfast buffet in the morning and happy hour snack buffet in later afternoon. Helpful with luggage and shuttle services.
- 1/5
Despite my explanation, she continued to challenge me. I informed her that I had confirmation of the room type we reserved and offered to come to the front desk to show it. I went downstairs immediately, but she was no longer present. I then had to re-explain the situation to another front desk employee and also shared my concerns about the unprofessional and dismissive manner in which Mao had spoken to me. I requested to speak with a manager but was told the manager was on break. Later, we experienced an issue with the sofa bed and contacted the front desk again for assistance. Unfortunately, Mao answered the phone. She spoke in a hostile manner and ended the call abruptly before I could finish explaining the issue. This experience was extremely disappointing. I strongly recommend that management review customer service training practices to ensure guests are treated with respect and concerns are handled appropriately.
- 5/5
Very loud, due to proximity of the Airport. Planes taking off often, but thats not the hotels fault. Otherwise normal stay, standard Embassy Suites
- 2/5
They charge me $30. For parking and it was not mention when I did booking
- 5/5
Everything was great including the made to order breakfast
- 5/5
They could have done alot better with the selection of evening food served the level of this hotel naw that's not acceptable. People was picking up plates then looking at the spread and placed the plates back down and walking away.
- 5/5
Great location and amenities
- 5/5
Soft beds, wonderful staff. Would recommend
- 4/5
The breakfast was fresh however some greater variety would have been preferred with the menu selection. The same was offered daily.
- 5/5
The overall experience was good. Clean and spacious rooms and food areas. Organized.
- 5/5
Front desk lady on 12/22 around 2pm was screaming to the guests that were waiting to check in thats really rude and I booked a double room and got a regular room
- 4/5
A
- 4/5
The room was very spacious
- 3/5
Shuttle service never showed up. Staffs were not friendly
- 5/5
Very nice airport hotel.
- 5/5
Nice location. Breakfast was great.
- 4/5
Hotel is beautiful and clean. Breakfast has great options but if you sleep light, you will hear those planes from the airport. However I will stay here again.
- 4/5
One of the staff was rude. To only fine out she was security. At nite the train noises was pretty loud. So you have planes during the day and trains at night.
- 5/5
I booked this hotel for my parents and they enjoyed their stay. They said the staff were absolutely wonderful.
- 1/5
Smelly common areas, unclean, room and bathroom old and 5 messy unironed pillowcases on bed in the room. Towels had a weird smell too
- 4/5
The breakfast was amazing! It would be nice to offer a vegan sausage.
- 3/5
The staff was mediocre. Lacked common courtesy and friendliness. Breakfast was ok.
- 1/5
Too laud, walls dirty and falling apart. Needs reconstruction asap. Food was lowest quality you can find.
- 5/5
Everything was great! Room great, service great! Food great
- 4/5
Great stay
- 4/5
Great stay
- 3/5
When checking in, receptionist at the front w
- 2/5
Not a $200 / night hotel, not worth it. Super crowded, not make to order breakfast, buffet style, limited options of food.
- 5/5
We had multiple rooms and one of them seemed a bit more "damp" than the others, but the rooms are carpeted and there was a lot of humidity so it was probably that (we come from Canada where the air is dry AF in the winters). Conveniently close to the airport (~5-10min) and port of Miami (~20-30min) for cruises. Airport Shuttles: From the airport to the hotel - it is confusing, you basically just wait at one of multiple doors and hope your specific hotel shuttle stops at your door with enough space to let you on, otherwise they just drive off. We ended up ubering after waiting 20 minutes. From the hotel to the airport: the shuttle seems to show up in front of the lobby every 30 minutes or so.
- 5/5
Nice Vibe
- 5/5
I WAS VERY PLEASED THROUGH OUT MY STAY...
- 3/5
The hotel restaurant grill 305 was very overpriced and terrible. eat somewhere else or have GrubHub deliver
- 5/5
Great breakfast selection
- 1/5
The hotel is too noisy to sleep at night because of flights are taking off and landing every second at the Miami airport. We literally stayed awake for the entire night.
- 2/5
Need to do better and get raid of the roaches
- 4/5
Staff was very friendly and accomodating. Room was spacious and very clean.
- 5/5
Yes, love this hotel rooms and staff
- 5/5
- 5/5
Everything was good
- 5/5
Great service!
- 4/5
Clean room, good staff
- 5/5
This is a great hotel. After check in they had happy hour with veggies and dip and chips and salsa. Room is really nice and a comfy bed. Would highly recommend this hotel…;
- 5/5
Large room, very clean.
- 5/5
Professional staff and very helpful. Nice, large, clean room
- 5/5
Very good service
- 5/5
Everything and everyone was great
- 4/5
decent hotel and comofrtable rooms
- 5/5
Wonderful staff
- 1/5
Paid extra for a room with a balcony and a decent view. What a joke. Also, lobby was filthy, seats were stained and dirty and the food absolutely horrific. Will not be staying at an Embassy Suites or Hilton ever again. $400 dollars for that?!
- 2/5
We checked in after our flight was delayed and as a result we missed our connecting flight so a 24 hour delay and we chose the worst option ever . We were told we could have a late check out at 4:30 pm so we spent most of the day shopping and arrived at the front desk at 2:30 pm to be told they had been trying to reach us all day since we should have checked out at 11 am .. They read back my contact number and jr was correct , but I never had a call from the hotel . They told us we had a half hour to have our things out of the room or they would add an additional charge ( we already paid for the night 215$ and an additional 50 for the late check out that was never mentioned ) and now they were threatening to add on another nights stay at the rate of 215$ . Totally unacceptable. I’m considering deleting my Hilton honors account and moving on
- 5/5
The area was very safe. The quality of food was excellent.
- 5/5
The staff was very
- 3/5
The building is old but fairly clean. However, the staff said that I could arrive early and check in (I was sick-vertigo). When I arrived after a friend dropped me off, they said that a room was not available. I wished that they had told me the truth before I arrived. I could have gone somewhere else until the room was ready. Only after I arrived did they continue to mention availability. Also, the 24 hour shuttle left early because it was so full. When I asked about the return time, they just said it would return when it gets back. I got an Uber for my husband and I at 5:30am to the airport. This staff needs training regarding customer service; there appears not to be any. Finally, there was no coffee or tea that I could get for free as there is in other Embassy Suites; everything costs something. This is not what I expected from an Embassy Suite.
- 5/5
Staff was helpful, room was clean Great accommodation! Grill 305 inside hotel food wasn’t that great
- 5/5
We had a great stay at the Embassy Suites Miami International Airport. The evening reception was a highlight and such a nice bonus, the bed was extremely comfortable, and the room was clean and well-appointed. The only downside was that the building was quite cold, and a team member let us know that the building does not have heat, which made it a bit uncomfortable at times. Overall, we still really enjoyed our stay and would happily return.
- 4/5
Everything I enjoy the room staff amenities
- 5/5
Staff and great amenities
- 5/5
Very friendly very nice nice food love the part that you can get a shuttle to the cruise port very friendly people
- 5/5
The hotel was clean. Check in was quick. Loved the size of the room and it was spotless. Lovely breakfast. Great airport shuttle. Definitely would stay again.
- 5/5
No complaints
- 5/5
Great place to stay before our cruise!
- 1/5
Second, the hotel's restaurant is awful. Staff was inattentive...we had to chase them down to be told to take a seat anywhere (no one eating... should have been a hint but we were trapped with no car). We ordered burgers which were overcooked. Buns were dry. THe coleslaw tasted old. The $65 price was ludicrous. No alcohol... just iced tea. The room was fine.
- 5/5
The staff was pleasant and helpful. The shuttle driver dropped us off and picked us back up from a nearby restaurant.
- 5/5
Breakfast Clean rooms Happy hour Restaurant near by Free shuttle Rooms were huge A plus
- 5/5
Clean room, plenty of snacks for the kids, good breakfast
- 5/5
Clean, spacious and available before check-in time. As always good happy hour and breakfast. Close (5-10 minutes from airport. Shuttle available.
- 4/5
Too much scented spray on living,dining room. We enjoyed the happy hour😊😍 Thank you!
- 5/5
Great
- 5/5
Great experience
- 5/5
Room was spacious and very clean. Staff was very friendly and helpful
- 4/5
Nice staff
- 5/5
Clean and spacious. There was a lot of audible air and train traffic but I turned the fan noise in my phone and slept like a baby
- 5/5
Everything was amazing the room was so big and easy to travel from the airport to the hotel and the hotel to the port they also had a transportantion!
- 5/5
Excellent.
- 1/5
Saw a elderly man collapse in the hallway outside the elevator. He was unable to speak, and the staff just left him there for well over a half hour. They didn’t bring him water, or help him in anyway. I called 911, and
- 5/5
Yes I find the shuttle easy and staff friendly
- 5/5
Very good hotel. The room was clean. The breakfast is fantastic.
- 4/5
High-quality staffing, fine facilities, and a brunch like breakfast that made it easy to get through mid-afternoon lag
- 4/5
Loved the breakfast
- 5/5
Great room, and the ambiance was amazing.
- 3/5
Unfortunately they forgot to put me on the list to check in so I waited a couple of hours for that. The staff are all very nice. The hotel is very clean. Quick to get to from the airport. You can hear the planes over head so be aware of that. Water in shower is a bit too cool.
- 5/5
Great rooms. Employees terrific!
- 5/5
Hotel is clean, and front desk personnel were very polite!
- 5/5
Free shuttle from airport, beautiful decor & great stay
- 5/5
Stayed 1 night. Great foid, music, abd atmosphere.
- 4/5
I didn’t get any Hilton Honorsvpoints because I have to book directly with Hilton to get those. Front desk check in was great, very helpful in directing us to shuttle and other services. Complimentary reception/ happy hour upon arrival.
- 4/5
Would definitely stay again. Convenient and clean
- 4/5
The room was clean and comfortable.
- 4/5
The room was spacious and clean.