Sherry Frontenac Oceanfront Hotel

Me encanta que la propiedad tuvo un acceso directo a la playa y la piscina es espectacular, la habitación muy cómoda y limpia. Lo único que no me gustó es que la venden como desayuno incluido (pero si quieres huevos, jamón, bacon) tienes que pagarlo aparte por un costo adicional. Incluyen las bebidas, panes, yogures y cereales pero lo esencial es pagado aparte en un rango de 10 dólares aproximadamente de ahí en adelante todo me pareció 10/10.

Old not clean no money back

The pol was big and awesome! The included umbrella and launch chair on the beach a plus but also the convince of the server coming every now and then to get orders…we loved it and we will definitely be coming back! No parking on sight but a couple of blocks away so just drop off your stuff to check in first.

todo ok, pero el desayuno si deberían considerar frutas frescas como sandia, piña, o jugos naturales.

So important and not spencive And no eggs , I didn't eat

The room was outdated , did not enjoy my stay

I love the history in this property. The staff is all about making you feel at home. The pool is amazing and the ocean views are spectacular.

The bathroom sink was cracked and you have to pay a daily resort fee of $34 above what you pay to stay there. They automatically put you into an older smelly tower if you book through hotel. Com

The room was not clean at all and the personal is not to kind .... I think they need new personal

The beach view was outstanding!

Breakfast sucks had to pay for eggs, there was no parking, no water offered, the floor was soo dirty, the supervisor was soo mean

Location is pretty good the pool is very nice and your on the beach. Needs to be updated only one elevator working at the time. Kind of sketchy at night around that area.

pool cheap. not like pictures

no ponen que ellos no cuentan con un parqueo gaste mucho dinero y perdi mucho tiempo a cuenta de eso

Staff was a nightmare, actually horrible messed up people.

The property need maintenance and the air conditioning are not working very well in the room and our room AC was not working and we ask to front desk to change our room and she said I can change tomorrow so she want us to stay in very hot temperature for whole evening and night and the water was dripping from the elevator that's was so risky and the breakfast we was expecting more but only breads n cheese coffe n juice was there and no egg no granola for oatmeal and toaster was also not working property needs alot of maintenance and I would never stay again on this property.

Beautiful view, beautiful location Our room smelled very bad, the ac did not work (we requested it be fixed several times over a span of 5 days), the lock didn’t work, we had to ask several times for housekeeping to come, black mold in the vents and ended up feeling very poorly after our stay, staff seems to just ignore the issues when they are presented, terrible parking situation and when you park next door prepare to pay 40 a day.

Exceptional

Exceptional

No cumplía con todo lo que decía

Fue buena , el último día nos quedamos sin aire en el cuarto pero fuera de eso bastante bueno

Is was perfect but the only things I see is it need remodel some things

1) Looks like the photos. Location is good. Rooms are large. My first morning reception were helpful and ordered me a cab. From here it went downhill. 2) Previous security issues were not fixed: My room door did close, but the safe was faulty twice. The second time when I called reception to report a faulty safe, they didn't answer for 20mins, pretending they didn't hear it ring - I went down to reception with laptop and valuables in hand - they fixed it and magically the phone worked again. This seems like a ploy, especially as cleaners are only allowed to enter an empty room. 3) Room ventilation defaults to a FAN not AC. It took me several days to realise I'd been inhaling circulating humid air, which made me weak, due to underlying health conditions. Thankfully, AI told me how to trick the fan into AC mode (switch to auto and lower temp), but I had to spend my last day or so in my room with AC to recover. 4) Bar/Pool food: Management outsourced to avoid handling complaints. They did not bring it to me and food was wrapped like a takeout, without telling me. They auto-charged cash as 'card' and 'service charge' without waiter service - ripping me off and didn't want to rebate. I was furious. I don't expect this type of hassle from my hotel!! It should be a pleasant experience daily. 5) Breakfast is ok but cheap food and low quality bread. 6) It all needs modernising.

These issues made my stay uncomfortable and frustrating. Based on my experience, I would not recommend this hotel to others. I hope the management addresses these problems to improve the guest experience in the future.

Hotel is old but still nice. Staff was nice. Air conditioning wasn’t good and the shower was bad. Overall though for the price the location and rooms were pretty nice. I’d stay here again

This was the only negative about this hotel.

Very helpful for the blind. Love it 👍👍

A special thank you goes to Antonio working on front desk who went above and beyond to ensure we had an excellent experience. His kindness, attention to detail, and outstanding customer service made our stay even more memorable. Antonio’s warm and welcoming attitude truly reflects the high standards of the hotel.

It is very nice in all, I loved it.

Bueno limpio y recomendable para ir a pasar unos días tranquilos

Awful experience from start to finish.

Some items are free for breakfast, like cereal and oatmeal, but others, like eggs and pancakes, you have to pay for.

No one came to clean our room the whole stay

The General Manager, Florinda, was wonderful and very helpful. Very Human in accomodating us with change of dates regarding a death in the family of my partner. She even upgraded the room. Glenda was also very helpful and empathetic on the phone. She works front desk. The breakfast could have been a little more abundant and varied. You had to pay extra for eggs, omelettes, bacon, etc. Breakfast could have been more abundant and could have included eggs, bacon and other options without having to pay extra for it. The parking option was very expensive at $50 across the street per day and $40 valet parking next door at the Monte Carlo, per day. That added to the expense of the stay.

It was extremely outdated. Paint was peeling. The bathroom vanity was loose. Everything seemed really old/dirty. They “upgraded” our room and the a/c was broken. It stayed at 77-80. The pros: front desk guy was nice and there are chairs/umbrella at the hotel, those are the only pros. I would not waste my money at this hotel.

Everything was good but the air conditioner was not on in the main hotel so it was very hot when you were shooting pool.

The rooms and the outdoor pool were clean . The staff were very kind and helpful. The breakfast fast was not bad

Great access to the beach Smell of the hotel like a mold

Employees for friendly had a great beach view the pool was excellent

And no parking. I had to paid 40$ a night to park at public parking

One lift was broken, so long waiting for next one. Unfortunately no own parking lot. Only aa extra paid public parking

Location only. Avoid guys!!! Very disappointing experience. We booked this hotel for 3 nights. The first room we were given was not ready. The second room was also dirty and clearly not cleaned. Finally, we received a third room, but it was completely different from what we originally booked. All rooms had a terrible smell, damaged furniture, and poor hygiene standards. We woke up with headaches because of the smell in the room. The shower floor was peeling apart and pieces were sticking to our feet while showering. Even the toilet made loud strange noises after flushing. Breakfast was honestly one of the worst we have experienced. A few slices of bread and salami is not a proper breakfast, especially for families with children. There was almost nothing to eat. We travel often and stay in many hotels, but this was by far one of the worst experiences we have had. This hotel does not deserve its 3-star rating. Very disappointed and would not recommend staying here.

price quite reasonable could be cheaper but in this area is good Elevetors to old and working problem during the two separate staying

My room was beautiful. The view was amazing very comfortable for my husband and I. Old smell, dirty carpet, humid, mold in the facility The breakfast had very minimal options There’s no parking only street parking that costs you $20-$30

Very nice. No A/C in the lobby

Las instalaciones del hotel está súper malas. No hay donde ni comer ni tomarse un trago apropiadamente. En el lobby no había aire acondicionado y en la piscina habían cables de electricidad y salideros de agua por todos lados. La limpieza horrible . Por suerte las sábanas y las toallas estaban bien y pude pasar una noche. Los gabinetes callendose. Ahora bien: si quieren pasarse tiempo en la playa la ubicación es excelente eso sí. El parqueo no hay. 50$ dólares nos costó.

Clean and helpful staff pool was amazing

Room service wasnt at its best. They didnt clean the room for 3 days. The staff is not so much. But the pool and the beach as a location was perfect!

Well it started real bad when I get there at 3:30 pm and the check in is 4:00 pm. When I go back at 4:00 pm there was a line and you have to wait to be assisted for check in. When I verbalized it to the supervisor Serafino, he said that that’s the way it is and didn’t even apologize. He even stated that I had a real bad attitude after I verbalized how bad the service was . Needless to say, I’ll never go back to that horrible place. I didn’t even mention that the breakfast was horrible, you have to pay extra for eggs because they served tuna with moyonaise.

They start knocking at 10:50am to kick you out. Staff not helpful or accommodating.

Was not told before arriving that they have no parking at the motel. You have to park at a couple of places down the road and pay the parking lot around 20.00 a day. Wasn't told how to get the pool towels. I only tried the breakfast once you have a choice a few things free but can order a few items off the menu for a expensive price. Even saw someone give an employee tongs he dropped the employee waited and put them back for use without cleaning them. They have so much space to have more activities to do while on your stay. The water pressure isn't there either took forever to wash the soap out of my hair the tub didn't hold water. Even though we had a few problems the beach was beautiful and the pool was beautiful it was a very nice big pool enough space for everyone to enjoy without being close to others

We stayed memorial weekend. It was a place to rest, gone most of the time. Beach was good ,pool side lounge was good, enough room for everyone good size pool. Breakfast was a bit Blah!! Parking was next door for a fee $$ ,Valet parking was 24 hrs. Anytime you needed your car.

Basic amenities and not clean. The only plus is location close to the beach

It was clean, and near the beach. It was very family friendly. We didn’t go to the pool because everyone was drinking and smoking pot. I got charged $36 after we got there for something. I couldn’t understand her. The tv was old and the screen was blurry at times.

Passable

It was clean, and near the beach. It was very family friendly. We didn’t go to the pool because everyone was drinking and smoking pot. I got charged $36 after we got there for something. I couldn’t understand her. The tv was old and the screen was blurry at times.

i do not like it.

The rooms were clean. The parking is awful;I had to drive around for over an hour just to find a park!

The parking is awful;I had to drive around for over an hour just to find a park!

Bad

I love the location, the pool, breakfast included, and my room view.

I love the location, the pool, breakfast included, and my room view.

This property needs a lot of attention and renovation for the rates they are asking for on a nightly basis.

The hotel was clean well maintained and had excellent amenities. One down side was the parking situation just be aware that the public lots have to be paid for i paid 6.63 for 6 hours each lot has a max of six hours. My recommendation is to plan to pay for the valet parking next door its 30 to 40 dollars a day its for 24 hours and they only take cash the ATM fee is 3.95 for their ATM so just take cash with you.

Passable

I am so disappointed with this property as soon as you walk in you notice there is no air !!! my room 641 no air than they changed me to room 738 no air my family and i woke up drenched in sweat and in a bad mood no supervisor on property to speak to about my frustration breakfast was horrible only includes toast and slices of cheese- if you want eggs bacon or sausage is addtional cost over $20 and not even real bacon !! Miranda & Sarah & Burn at front desk were nice and sweet they tried their best in helping me but there is only so much they can do please get your ac units check its was a sauna !!!

The pool and old hotel style. Very little AC like it wasn't working completely and the breakfast was horrible.

So much things to do with beautiful background scenery Limited staff. A single King size for 3 wasn't great accomodations.

Beautiful, in faded glory! Excellent for the prices. Staff was nice , friendly and helpful. Fantastic pool & beach. I would highly recommend for people on a budget. We had the best view of the ocean. I loved it! Room needs refreshing and touch ups, but everything worked and was clean and was comfortable. We had a million dollar view, so we were super happy!

Justa terrible experience not once did they have towels, the bed was full of flying ants wings, they allowed cigarettes smoking everywhere. The room was outdated. The a/c sounded like a semi truck

All

beautiful beach

Lo único bonito en el hotel es la piscina

Nice place

Everything was good except my room had raggedy pool chairs on the balcony and everyone else had new ones. The pool and beach chairs wasn’t set up on time. Waitress in the breakfast area was rude. But overall the room was nice, clean, spacious. Room service was a 10/10. Bell hop 10/10. Registration lady with the dreads was awesome.

Súper buena atención y calidad en el servicio

A busy Holiday weekend but regardless they they run out of pool towels.

Oceanfront. Clean. Parking awful. None available.

The location is perfect!!! Staff were super nice. Very clean and we had an excellent view from our room. One of the elevators didn’t work but not a big deal.

Bad

Pleasant

No one was available in housekeeping or an operator between 11:00 a.m. to 7:00 p.m., every day of my visit I had to go to the front desk to get towels. It was an awful experience. I am a person that noticed the details. The mildew smell was the worst of all because I do have asthma and it made it quite difficultcto breathe. This hotel was not as described and caused me to be sick for a couple of days. Using my inhaler more than usually. My daughter spotted a roach which was concerning and forced me to take addition precaution.

Good

La habitación linda vista solamente eso se puede destacar súper sucia hasta una ropa interior encontré ósea pésimo

The room was clean. The staff was very helpful. The outdoor pool is great and the beach is right next to the hotel. My only complaint is that the breakfast is not up to standard.

Súper

Exceptional

The view on the balcony was amazing the pool espectacular good location and many places around the hotel with good food and good services Well in my room 436 from the day one the AC don't work properly,the bathroom on the pool area looks like nobody taking care for decades and the restaurant in the hotel 1977 horrible the fool literally was pre microwave heated the waiter bring me water from the faucet hot and is no too much options to eat

My room overlooked the beach ! The staff was really nice and welcoming

Appreciate this hotel it was perfect

not the best hotel tbh

The location, the pool & beach access After 1st night the down button went out for the elevator in the north building. Being on the 5th floor, it was very frustrating having to go up to the top floor before we could get to the lounge. Bad water pressure & set way to hot. After a storm came through early in the morning, they kept the beach chairs locked. Even though their sister hotel next door had all of their chairs out. I have a bad leg & it was very hard for me to get up & down on the beach sand. (It never did rain again that day)

The area was peaceful and quiet. The pool was great. We were right on the beach which was beautiful and the view was out of this world. I didn’t realize how far the hotel was from south beach. So we did have to take alot of ubers. It’s a 15 minute drive. There was only 1 elevator available, the hotel was very old looking but the room wasn’t. It was smaller then i expected for the price. we basically paid for the view and balcony.

Beds were comfy, hotel clean overall, nice that Hotel is on beach. Tv was good, shower was powerful. Breakfast not great. REALLY loud people opposite my room, kids running the corridor, past midnight. Hotel did nothing. Really ignorant actually. Staff not helpful. Slow checking in.

Passable

Location pooll beach breakfast needs improvement spacious rooms

The description for the room and pictures were not actually the one I book on Expedia when I told the front desk they said next time to read the details of the room .the last night it rained and the rug from the room was wet waking up to that was horrible

beautiful pool, private beach lounge chairs, very nice place no onsite parking, charged us $50 to check in 2 hours early

The elevator is too slow

Location was great for the price It’s very tiered looking Breakfast was awful. Nothing really to eat.

Location was great for the price It’s very tiered looking Breakfast was awful. Nothing really to eat.

You get what you pay for. The rooms were nice and kept clean. Staff was super helpful and nice and so was the front desk. Me and my friends loved the trip, the hotel played a huge role in that. Thank you!

Exceptional

The elevator is too slow

Everything was wonderful I really enjoyed myself

Smell super cool, everything clean.

Smell super cool, everything clean.

Good

Beach front

Property is older but has charm. Great location but very expensive. Ac was very hot. Sliding doors were sooo hard to open. Very heavy.

Property is older but has charm. Great location but very expensive. Ac was very hot. Sliding doors were sooo hard to open. Very heavy.

The location. The hotel beach front balcony

The location The manager over charged me for an upgraded room. I thought I was getting a balcony and when I didn’t get a balcony I had to pay almost $300 to upgrade and it was only about $100 through Booking.com The hotel scam was not a good experience. In addition the Free breakfast included has really bad coffee

The location. The hotel beach front balcony

The location The manager over charged me for an upgraded room. I thought I was getting a balcony and when I didn’t get a balcony I had to pay almost $300 to upgrade and it was only about $100 through Booking.com The hotel scam was not a good experience. In addition the Free breakfast included has really bad coffee

Very unique property. Lobby decor was cool. Pool was great. View was wonderful. 2 minute walk to beach with chairs and umbrella. Would stay again.

We really enjoyed the stay there . We will for sure come back

Beach front Room service wasn’t available daily cleaning was missed

Beach front Room service wasn’t available daily cleaning was missed

Nothing No parking, no ac, hot water doesnt work, got stuck in elevator. I didnt even stay there had to leave immediately

Nothing No parking, no ac, hot water doesnt work, got stuck in elevator. I didnt even stay there had to leave immediately

Our room was mediocre at best. The “view” of the ocean was a slender window that did not open. I had issues with the the inexpensive blow dryer that was stuck on the lowest setting and was burning after a little use. The second blow dryer kept popping the circuit and when I asked for a third blow dryer they told me they didn’t have anymore. I went down to the front desk and the young lady said “oh I forgot we had one”. That one finally worked, but it definitely was not new. The service staff were pleasant, but not very knowledgeable. I asked to see if they could recommend a salon where I could get my hair done for a wedding but they did not know of one. A few times I had to call the front desk l and never got an answer. The phone just kept ringing. I found that very odd. We made the best of our stay. We ate out for breakfast because the continental breakfast was not very good. We were very happy that the air conditioning worked very well and kept out room as cool like we wanted it. There was a second building that had balconies, which is what is advertised. I’m thinking that’s probably maybe the updated section of the hotel that I wish we would’ve stayed.

Love our stay there, very clean and the staff was amazing, the breakfast crew are amazing and helpful.

Superb

Exceptional

Very good Location , the best gym , nice swimming pool , very good relationship between prize and facilities Improve the breakfast ( but it’s nice that’s include )

Un lugar muy bueno excelente para familias solo que hay que esperar hasta las 4 de la tarde para entrar a al cuarto pero por lo general tod muy bien

Hotel completely different from AI enhanced pictures. In the past, it may have been a 3 star but now let's compare to a roadside motel. Room appeared clean but had roaches. IWe were surprised by the unwanted "visitors" when I woke up to get a drink some water. Called front desk 3 times, they did not pick or call back the missed calls. Poolside was clean. Breakfast mediocre. Staff was hit or miss. Checked out next day, reported situation to front desk, her response: I will let management know. Health Department should visit this site.

The staff,housekeepers,the room was very nice and clean i will come again Thanks.

It is right on the beach It is very aged and it cost 40-46$ a day to park no parking at the hotel. Our first room had no air it blew hot only and our second room the mini refrigerator did not work no microwave and no in room coffee pot which was ok. For what you pay it's about equal to motel 6 for exception of the beach and pool which was nice

Everything was excellent

Everything was amazing. I enjoyed my trip to the fullest. I can not wait to come back

Location The WiFi didn’t work, the beach attendant was always an hour late, the continental breakfast was awful.

The hotel is disgustingly bad , old, so price, they don’t have AC in the lobby, the staff is so rude . I really felt bad in my stay

location was great for the beach room we booked was not what it showed in pictures. curtains were ripped. front desk was rude. got stuck on balcony due to patio doors getting stuck, extremely hard to open. carpet tacks by bathroom stuck our feet. not worth the money. wish id have gone somewhere else! a refund would be nice! only one elevator to our room worked! not a great experience!!!

Another plus, luggage storage prior to check-in!

Not a bad spot for location, beach, pool. Has bars and restaurants around in walking distance. Definitely stop at the Sandbar down the road

Worst property ever and trust me i thought i’ve seen bad ones before until i spent those 2 nights at this property without AC, been moving from room to room twice and a third one was proposed until i decided that it’s not necessary and i just wanted to leave, their maintenance came and said that most of the rooms of the property don’t have AC because of some power outage on collins and the others are just working on 50% so if it’s a hot day your room was at 72 in the morning it’s gonna be soon 79 degrees, at check out their front desk told you will get refunded without any confirmation letter or email when you call expedia to help you later they send you an email that the property said no they won’t and they can’t help you!!! You call for manager they never have one,ms Florencia is a ghost nobody knows where she’s at or when she’s coming, the phone in the room is not working so if you have a request you have to come down yourself to front desk waiting for only one elevator that the staff is also using so expect that after waiting for a long time you gonna find the elevator too crowded to get in so be ready to take the stairs if you are in a rush doesn’t matter the floor you’re in! I never thought i will leave such negative review for a property and i feel embarrassed for the agents they have good people working at their Front desk, Miranda,Serafin did all they could to help, so if you read that and still come to that property don’t complain after, stay away guys!!!!!!!

Breakfast is definitely not Breakfast

Not clean

The location I didn’t like the lights in the bathroom flickered, the room felt outdated, the free breakfast was basically bread and cheese

As a suggestion for improvement I would recommend a review in the check-in process as it takes much longer than other hotels.

Older Hotel with some interesting history, but lovely. A nice pool well kept and clean. Helpful staff. Room was immaculate. Beach just steps away. I would come back.

The view was great. The noise level day and night was horrible. Screaming children, loud mouth guests. The pool is not heated, full of suntan lotion, wazy pool water. The pool bathrooms were filthy. Guests having loud parties in the pool area until 3 AM. On the positive side, the beach area was great, nice chairs, umbrella's. The bar waiter was always close by to take drink and food orders. The breakfast was very well organized and for a small fee you could order cooked items, eggs, meats, hash browns. No one spoke English in the cocktail bar. The bartender made drinks wrong, charged the wrong prices, looked at his phone while you sat waiting to order a drink. I think this hotel needs an American Hotel Manager. You have to ask for room service. The room never looked like is had service, just towels changed and bed made.

During my stay, hotel staff unauthorized cleared and checked me out of my room on two separate occasions, removing all of my personal belongings each time. This was done without my consent and caused significant disruption to my stay.

Good location !

The central location to everything & easy access to the beach. Very eclectic and charming. Room was quiet. Bed was comfy, we received a complimentary room upgrade. Lots of anemities (gym is huge, laundromat, concessions vending machine, on site bar & restaurant). Pool is nice! Hard to find towels though. Staff really keep the outdoors clean and pay attention to detail! The continental breakfast was seriously lacking and the upcharge for real breakfast items was absurd and lacked flavor as well. The room was musty smelling, we assumed from the humidity from being so close to the beach. No closet in room. Elevators take awhile so we took the stairs often.

Mane issue is no car parking. I additionally paid $48 per day.

The chairs on our balcony were not very comfortable at all. But the view was beautiful

Beach and pool

The staff, the location, the amenities! No on-site parking.

Good

We had a regular room. It was fine . Comfortable bed. The hotel is very old and in need of refurbishing, but we enjoyed our time. The breakfast is very basic, the lunch and dinner prices are very affordable. We would stay there again but we'd try a balcony room.

The location is excellent! The beach is excellent ! The pool was fine! The hotel is dated but they keep it clean! Front desk staff great, but the room cleaning people horrible! The room is skipped from being serviced daily and the smallest soap in the world that’s provided would not be replaced once used . Lol Room cleaning crew

- Elevator (only one)… not clean - rugs floors not “updated”

The view and nice staff No microwave

During my stay house keeping didnt visit my room.

Very old

The most beautiful and elegant hotel I have stayed in years. Delightful

The hotel has everything you need for a week-long stay (or even longer) while helping you save money. The beachfront location is amazing, and the pool is huge and well maintained. There’s a basic breakfast included, and for a small extra cost you can upgrade to options like eggs, which is very convenient. I also loved the lobby bar and the on-site restaurants, plus the game area with pool tables. The gym is well equipped with plenty of machines. At the beach, they provide clean towels, chairs, and umbrellas, which is a big plus. The lobby area is beautiful, and the rooms are very spacious with stunning ocean views. I was lucky to have a great experience with the staff—especially Serafín, who handled both my check-in and check-out. He was excellent, professional, and very kind throughout my stay. If I could suggest a couple of improvements: when I was there, only one elevator was working, so having at least two per tower would make a big difference. Also, having a coffee machine in the room would be a great addition it’s not even about having free coffee, but being able to enjoy a cup in the room while watching the sunrise would make the experience even better. Overall, the location is excellent, and it’s clear that the staff is constantly working to maintain wel

Toilet didn’t flush, we have visitors in our room( cockroaches). Stains on the sheets that felt like sandpaper. The continental breakfast is just multiple loaves of white bread that you can toast. Employee had no shoes on, walking down the hall while cleaning. The hotel needs to be bulldozed and rebuilt. Trying to figure out what my resort fee covers?

Parking was not on site. Had to pay for parking at another hotel. Should’ve just booked with that hotel. A/C was broken the first night and wasn’t comped for the miserable inconvenience of our first night. Plus we had to move all of our belongings for the entire week ourselves. In the confusion, we left jewelry in the safe and couldn’t get the manager to go in the room we had to change from until the other visitors left (yes, they put someone else in the room the A/C wasn’t working in). Which didn’t make sense bc that opened the opportunity for the jewelry to be taken away from us. So sad. There was an intolerable noisy room next to us until 3 am and couldn’t get any response from anyone to rectify the problem. Couldn’t get room cleaned for two days. Will never stay there again and would never recommend this hotel to anyone.

Room was fine. Staff were pleasant. We ate one meal in the restaurant on site and they completely messed it up, but in the end did get us what we ordered after delay. The building is clean enough. Lots of wallpaper pealing in common areas. Windows dirty. No parking on site. They refer you to two different public parking lots which one was very expensive, or the option to valet in the hotel next door. We chose the valet which was $20 a day cash only. I didn’t have cash and was forced to use their ATM to get money out which resulted in fees to take out the money. During the weekend when we took out our car, I overheard the valet tell a guest of our hotel attempting to park with them that it was full and turned them away. Was also fronted with a “resort fee” when we checked in over $100 on top of the credit hold for the room. Likely would not stay again at this location or recommend others to do so.

Cons: outdated rooms, slow elevator. Overall the cost was worth it and I’d definitely stay again at this hotel.

The room size was great for two guests. Clean and conveniently located.

2. Cockroaches in my room 3. Elevator was expired and horrible 4. Breakfast was terrible 5. I’ve been trying to dispute this charge and figure it out and they haven’t helped me, made me talk to three different people and have given me 5 different answers, seems like no one knows what they’re doing there

I wish the room was better but we were tricked there too. Lucky us, given an "upgrade" in the "newly renovated" building. The room smelled of fresh paint with splashes on furniture and doors. The nicest part was the bathroom... until i took a shower. I pulled out clumps of dried paint and a foot of hair out of the drain. The sink and shower annoyingly dropped the whole time. The air conditioner did not work and the fan was barely noticeable on hot nights. The "ocean view" is also a joke... not worth the extra money. The view was barely a sliver of water, the windows don't open, and they were covered in a thick black, spotted dirt. Also the roof was disgusting and full of clothes (also in the barely viable view). **NO PARKING ON SITE** $30 a day @ the Monte Carlo (very nice staff and valet) I addressed my concerns to a few staff members at the front desk... there response... no other rooms are available, apologies. The staff was very friendly.

I would not recommend this hotel at all. There was essentially no staff available when I arrived—just one cleaner trying to handle the entire property. Check-in was supposed to be at 4 PM, but I didn’t get a room until after midnight. When I finally got to the room, it smelled like the floors had been recently wet and not properly cleaned or dried. The overall condition was disappointing. The pool area was also in poor shape with visible cracks and cigarette butts scattered around the seating area, which made it feel unmaintained and unsafe. What made the experience worse was the lack of accountability. The manager stated there was nothing he could do because all reservations were booked through a third-party system, and that the hotel had been overbooked beyond its capacity. There were many guests waiting for rooms, and several people still didn’t get accommodations during a very long wait. Overall, the experience was disorganized, frustrating, and unacceptable. I would not stay here again or recommend it to anyone.

Their free breakfast means either salami and cheese sandwiches or tuna sandwiches. Bixby do not get housekeeping unless you've requested an even when you do.It takes them days to respond. I had to go to management to get towels and new bed linens.

The rooms look NOTHING like the photos. The cost of the rooms aren’t worth it. I literally only checked in for 30 minutes before checking out to find a new place to stay.

place needs a complete renovation looks like its 50 years old the breakfast they charge 6.50 for eggs i thought breakfast was included! And the resort fee they probably pocket was surprised i was paid in full brrr nice location that is it

In the process of renovating. Common areas were all clean and pool/beach areas well maintained.

Breakfast was awful

Blankets were dirty and staff was rude! Breakfast that was paid for was disgusting. Pool is cold always

I was a little concerned after reading some bad reviews. However, my experience was lovely. No issues at all, exactly what I paid for. Would come back.

Good

The hotel room are outdated. The breakfast is horrible. Wouldn’t recommend it.

Rooms were good... staff very friendly and helpful. Continental breakfast was good... pool was very large!

From the time we got to the front desk everyone was very helpful and courteous. All our question s were answered about the area and our ocean front had a balcony that was lovely. Would stay again

Beautiful area

This was the worst hotel experience. First check in is 4pm I believe. We arrived at 6. At that time was told our rooms weren’t ready. We were only staying one night, but wanted to enjoy a bit of daylight and walk around the beach. At 7, one room was ready. At almost 8 our second room was ready. That’s 4 hours past check in time!! They did waive a resort fee which was nice and staff was kind but there should be no reason for a 4 hour wait on rooms (2 in our case). Not too mention the check in process was the longest I’ve ever witnessed. Most hotels get you a room and a key, swipe your card within a couple minutes. I didn’t see any person during my wait in the lobby be at the check in counter for less than 10-20 minutes. The rooms were okay, bathrooms are odd and small. Beds are fairly comfortable. The building is old and showing its age in many ways.

The room was clean , but bath tub clug , tv did not work ,?safe broken staff the night we got there was not welcoming , did not get the room i wanted i got what they had . Never again st this Hotel

Our flight arrived early and was happy to be able to leave are bags safely secured to allow us to enjoy the day. While doing so, we asked if it was possible to get a room with a balcony which I had paid for and was told it count possible. We

Unfortunately, there were delays getting an elevator because one of the elevators was not working.

I arrived an hour early and was told that the room is not ready and they will call me as soon as housekeeping gets done. I came back exactly at 4 and asked why didn't I get a phone call they didn't have an answer for that and had to raise my voice after waiting until 4:40 at the counter then right a way the attendant said your room is ready and gave me the keys, so I go to the elevator to find out that one is only working and had to take the stairs to the room luckily it was one floor up. I get in the room and did a little inspection and found some of the lamps didn't work, hair on toilet seat and barely was able to turn the mirror light on and couldn't turn it off because the switch is not functioning. My son woke me up at 4 am screaming that he got burned from the hot water after he finished showering because the hot water facet broke and hot water kept running. I ran to my car grabbed a pair of pliers and was able to shut it off. My room was supposed to be ocean view but wasn't. They had no parking and were referring everyone to the next door hotel ( Monte Carlo ) for their valet parking which was $30 per day. I had to pay for lots of menu items for a supposedly continental breakfast such as eggs. The price I was quoted before I arrived was not the same, way more. When I paid at the counter I used a different card than the one I had on the website and the day I checked out they tried to charge me again around 5 pm on website card.

The pool is great! The staff was very helpful!!

This is a repulsive property. Filthy, smell of sewage, broken elevator that a lady was stuck in for several hours. No light bulbs in most lights in rooms, non- working outlets, flickering lights in many places, broken phone so no ability to contact front desk. The hallways were absolutely disgusting with hair and garbage everywhere. We couldn't get towels even, they gave us wash clothes for the 'bath' towels. Reports of theft from house keeping staff- which I find interesting because house keeping tried to clean our room at 7:30pm one evening and to their surprise 1 person in our party had returned earlier than normal to our room. This is sketchy as it gets. Also, a murder occurred in 2022 where the body was not found for several days. Expedia did NOT represent this property accurately and should drop it off Expedia. This will make me rethink Expedia use going forward because if you research this hotel outside of Expedia it is evident that it's an awful crime ridden place that needs serious owner reflection and management changes. However, it remains run down and poorly managed. It's a tear down or a serious renovation situation at best, but a fraud currently. We ended up switching hotels in the middle of our trip because of how awful this place was. I could not recommend this less. Absolutely awful experience!!

Got a room with a great view that overlooked the ocean and pool. Hotel is a bit outdated and could use renovation. The staff was great and friendly. The room was okay, carpet and tiles in the bathroom were dirty. Housekeeping was not so great, only got service two days out of the five days we were there. I went to the lobby to get ammonites and to tell them that service was not provided but the next day there was no service by noon so I called in to the front desk. Overall, the pool and ocean view are the big plusses of our stay.

Elevator was broken the whole stay and had to always wait 10+ minutes to get on unless it was 1am. The bathroom was literally horrible the shower floor is the same in the whole bathroom legit felt like I was in jail and had to wear slippers because I was scared of fungus from the floor. Will never stay here again

Had to change room due to tv not working. Loud wind noise through windows. Properly very old and worn. Staff was excellent. Pool was average. Food was average. Overall very underwhelming.

we were very satisfied with our stay. Room was clean and comfortable and we noted that they are planning a redo soon to refresh the furnishings. Good breakfast, enjoyed the add on of an omelet. Would have been happier if the pool was heated as it was too cold for anyone but children to swim in!

The front desk emplyees were very helpful. The information was very clear.

extremely kind staff. definitely an older hotel. they took awhile to clean my room

Overall the experience was ok. Hotel conditions are very old, I would only stay in their newly renovated rooms (which still need work). Our room flooded on the first night and was moved to a new room , but all the rooms have a stench of mildew and mold. Walls are paper thin, can hear people staying in the room next to us all night long. Air conditioner made strange noises at night. Lots of children who played in the pools after 8PM. Wish there was a jacuzzi.. breakfast was absolutely disgusting, looked like it sat out over night .. I could not even stomach to drink the coffee they had here. Overall, I probably would not stay here again. It’s good for a quick stay if you just want to hit the beach, nothing to do at all incase of rainy day.

Nowhere in the description does it mention that the place reeks of mold—the building is extremely old. I do not recommend it to anyone.

Very unclean. Staff are extremely rude and unprofessional. Very old and dirty. The hallways stink. The elevator is so bad and takes ages. The breakfast is not complementary. You have go pay for everything other than juice and cereal. Even though they say breakfast comes with the hotel room. The light in the bathroom was flickering and my kids were scared. It was a nightmare. They need to fix a lot of things in that hotel. Not happy with the stay.

Pool very clean and spacious. Only one elevator working so you have to be patient or use the stairs. Room was ok, nothing exceptional. TV barely any decent channels. Didn’t like the fact they charge fee of $34.00 per day for a supposedly breakfast which wasn’t the best! Good breakfast was another fee! Would not spend 1 entire week here! Only up to 2 days! Good luck!

Room was clean and staff was very helpful and polite. As far as appearance I’ll give it 3 stars. It’s an older building but well kept. Beach access was top tier.

This is one of our favorite places to stay! The staff are so friendly and very helpful. It’s clean, it’s comfortable, and the staff will accommodate all of your needs!! The pool is absolutely beautiful and well kept. The beach view, you truly can’t beat it. & The breakfast is always very good with a variety of foods as well. You’d be missing out not staying at this establishment!! (:

I booked a balcony ocean front two queen size beds and when I got there, they said the room I booked was not available so I had to be put in a regular to queen room with no balcony and partial ocean view so I requested to get moved in the morning to the next available room I booked And when I got put in the room I booked, which was the balcony with the ocean view and queen beds the main light didn’t even work and there was no AC working so I went downstairs to complain and they sent maintenance to come fix it and they maintenance guy said I don’t know why they put you in this room. They knew the AC was not working or the light so I went downstairs again to complain and they gave me two fans because they had no other rooms available like the ones I bookedand I requested a refund and they only gave me $100 back refund KEEP IN MIND I STAYED FOR 5 nights and they also gave me complementary four sides of breakfast but when I went to go get breakfast, kitchen manager was really rude and said that I only could get one free item and I had to go back to the front desk to tell them to give me more cards when in the back. They had wrote 4x and on top of that the one managing the gym was racist because he told me I had to bring my own towel and I was the only Hispanic there, but he was giving the other light skinned people free towels and not telling them that they had to pay for the towel if they wanted one from the gym but just handing them out to them like nothing.

If you get the most expensive room Than its OK…:)

Everything was terrible, just the view was okay—everything else was awful. They wouldn't refund my money because of the wrong dates, so I had to pay double for the hot water. The reception was terrible. It was my first time using Expedia, and I wasn't happy with it.

No

Me encantó mi estancia en el hotel todo muy limpio la habitación hermosa frente al mar sin duda volvería alojarme en este hotel

Suite room, with no proper cleaning, smells bad

What a beautiful hotel!! Everyone working was very nice and welcoming! Elizabeth in the lobby greating people was fun, professional, knowledgeable, and had the best personality!!! The hotel was very clean and never a shortage of pool towels!!! I would definitely come back!!!

property has a great location but there has been no investment into the property in a long time.

Outdated but great pool and beachfront . Staff was helpful and nice!

Property was great, staff was great our room was great but the wall leaked water in the entry way of the room only disappointment. Other then that a great stay!

They where horrible

Staff were extremely nice, beach and pool area very nice. Hotel is dated. Continental breakfast was toast, oatmeal, grits, and cereal.

Our room was balcony overlooking pool and ocean!! Gorgeous! Breakfast could have had better selection but ok. Staff was friendly and helpful!! We had a great time! Close to Publix and stores!!

The Sherry is great. Loved the amenities and the location. You will need to be patient as property is needing some TLC. Sounds like renovations are in the works and will be getting better

It was just great!

I arrived around 4pm for check in and my room was ready and the gentleman at the front desk was very helpful. Throughout my 4 day stay in the south tower, only one elevator was working which results into long wait time just to get to my room. On day one i went to get the complimentary breakfast, to my surprised it was just bread, cereal, coffee and other miscellaneous item. I only took a cup of coffee and was so bad tossed it out and went to Starbucks. On the plus side, they have a nice gym. The pool seems very popular and the beach is a short walk away.

Yes

This place is absolutely disgusting. Rooms are out dated and disgusting. Bugs everywhere. Holes in the doors and walls and ceilings, paint chipping everywhere. Elevator about to break. And their breakfast consists of cereal, cheese slices, tuna salad and white bread. They are also thieves. Do not waste your time or your money here. Run away.

Disgusting place.

I had the king room and the window view didnt look like the pictures I saw.

The room we had looking over the Atlantic Ocean was very nice. Very much liked the closeness and access to the beach. Free breakfast could have more choices although for an additional cost you could order from a menu.

Beautiful hotel with direct access to beach! Quiet area with lots of places to eat and explore!

The room was clean the breakfast was okay but the beach view was really beautiful we had an amazing stay and the neighborhood is really beautiful and safe

The staff was great. They were kind and helpful. Room was average. Pool was huge. Breakfast was dissapointing..walked into where it was held and almost right back out.

Hotel was very old and all furniture was broken.

I really wished I would have had the room we booked for on the newly renovated side. The staff did try to accommodate me as best as they could. Staff super nice always willing to help.

Great area. Slower check in but half our group rooms were ready early. Yay. Only 1 elevator working but no surprise as per other reviews but very inconvenient in a busy hotel. Lots of great nearby walkable food options! In remodeled tower so pretty nice and definitely a older hotel with a moderate favelift. Pool area and beach access great.

We loved this hotel, tha staff were helpful and polite, the pool was nice and the access to the beach was meters way from the property. Access to restaurants and stores was right across the street with many great options. 100% would visit again.

Staff was great, beach and pool were lovely, ocean is literally footsteps away. Building is a bit run down, but the friendly staff work hard and it’s a great location.

They were great to work with. Beach access and pool were great and the kids loved it.

Great location and friendly staff

Check in was awful. We waited 5 hours for our room to get clean. The elevator kept braking down. We had to take the stairs but otherwise we had a beautiful oceanview and the beach was 5 mins away. We met Andres the bartender and made our stay so much better. We would come back again.

During that time, I was on the phone with Expedia for an entire hour while their agent tried to find us another hotel. Interestingly, a room “miraculously” became available only after Expedia stepped in and started looking for alternative accommodations for us. That was extremely frustrating and made the situation feel poorly handled. Once we finally got into the room, the AC wasn’t working. We called maintenance, but they couldn’t fix it — instead, they brought us a fan. In a warm climate, that’s simply not acceptable. I also tried calling the hotel multiple times before and during our stay, and the phone number doesn’t even work. No one answers. A hotel should have a functioning phone line and staff available to take calls. Overall, the experience was exhausting, disappointing, and unprofessional.

Location, check-in and bar were great! We were able to leave our luggage in the lobby until we could check in and enjoy the pool/amenities!

The rooms are outdated. Plug ins didn’t work, lights would flicker in the bathroom, bedside lamp wouldn’t work. Pictures online are VERY deceiving! Staff was rude and didn’t know much if you asked a question. Only 1 elevator worked and stopped at every single floor before taking you down to lobby. There’s no parking close, and valet parking is at the hotel next door.

I never got to check in. The lobby was full of guests without room assignments. Front desk people were arguing and cursing with guests. It was a scary scene. After waiting 2 hours for a room I decided to leave and found another hotel. When I called Expedia to receive a refund the hotel actually tried to say I never showed up. I would never recommend this hotel to anyone.

Also says they have breakfast, if anybody likes to eat in a room with the smell of burnt food ( and the smoke you could see all over the lobby ) I'd say this would be the place to go. If they would upgrade their services and rooms it could be a very nice place to stay , just remember the pictures always look better than the actual thing.

Rooms are outdated and need maintenance. Staff is kind and helpful. Beach access and pool is very nice.

We left before staying the night and booked elsewhere. DO NOT STAY HERE!!

check in was a cluster. the staff went home with key to where our luggage was stored so we had to wait over an hour before we could get settled in and it was already night time. Property dated but our view made up for it.

Waiting for elevators was an issue

They charge you for extra fees when you get to do the

Everything was amazing! Great choice!

Breakfast was limited and even eggs needs to be paid ! Ambience was good ! View from the room was great! Private access to beach a plus

We arrived on Friday and they did not have our room available until Saturday night horrible staff

Pay 4/5 star prices. If you want a great bang for your buck this 3 star hotel is very good. Will be coming back again!

Couldn't check in because the WiFi was down that resulted in not having a key to my room, no access to the elevator for one day. The TV only had one channel Nickelodean, I'm 67 y/o. The thermostat was inoperable. The breakfast was inadequate.

Room smell, No hot water! No heated pool! Bad breakfast !

Really good

Elevator was horrible. Took a very long time to get on. Once on, you had to hold the button in to get to your floor. Staff was not too friendly. Beach access was good but other than that it was not a good experience

Very outdated hotel with slow and unresponsive staff. Room doors are difficult to open and close and often require force. Cleanliness needs improvement. A coffee machine or at least a kettle for hot water would be a nice addition. One night is more than enough. Location is okay, but there’s nothing nearby.

All good. The room was ready before time, all clean! It was an misunderstanding about the breakfast as the webside says, but 11am and the front desk says 100am.

The room didn't have any dressers!! we asked for a luggage rack and never received one. I used the refrigerator to put my luggage on and my husband had to leave his on the floor. They don't have coffee makers or microwaves in the rooms. They only have two elevators and one wasn't working and on a later date the other one wasn't working and guest had to use the stairs,our room was on the 9th floor

Room was horrible not as advertised. Did not have real continental breakfast that was free. Didn’t clean our room or bring towels the entire time there. Elevators didn’t work and we had to walk 10 flights and when it did start working only one side worked. Door was jammed and didn’t close, had to use hip to open and close door.

Awful experience can’t express how much it ruined my vacation. Elevators were broken down no one to check me bring family’s suit cases down from the 9th floor. Fridge in room froze everything no matter what setting it was on, never answers phones front desk, out of everything during breakfast..when asked who’s gonna help me bring down everything with my child the morning of check out the guy smiled and laughed and said “since the elevator is broken someone probably is going to call out sorry “. There’s was a women stuck in a wheel chair in lobby for hours because she couldn’t get up to her room

My trip was canceled. Was no trip for my family. No responsibility for anybody. I’m profound disappointed.

1 elevator entire trip, 1 broken entire trip Beach accessible yes, but NO beach staff. Had to hunt for chair & umbrellas & carrying them thru sand, down beach other had lounge chairs lined up neatly with umbrellas out at dawn to see sun rise,, Not at this hotel that advertised beach staff& assistance with lounge chairs. Continual breakfast terrible,,,had to pay for eggs, muffins, meat, did not even have bagels with cream cheese, had to pay for that, I have always eaten at continental breakfast with bagels,muffins, doughnuts, etc! 1 star for beach access. Terrible

Clean room, lovely staff

Woke up on last day and opened drapes to balcony- was homeless man jumping off balcony right at our door! Told staff, said sorry and did nothing more!!! Daily staff was great I feel they they are understaffed and lack of upkeep Staff seemed great to accommodate, but lacked ability to do anything to accommodate guests Won’t be back hnlrds rating improved!!!

Beach front and access to beach were great and the pool area was fine but be better if the pool was heated. I believe they were short staffed when we arrived as they were still cleaning rooms and we had to wait a half hour after our check in time that was 4pm. Not a deal breaker to give a bad review. I think it was a great room with lots to do around the area and beach front was a plus. I would definitely go back.

Location was perfect. The balcony rooms are nice, the view is stunning. Don’t have any expectations. Very obvious old hotel. David at the beach went above and beyond. Running around the beach making sure everyone had the set up they wanted at the beach. Checked in if we needed any drink/food orders. Rare to see that sort of customer service these days!

Everything was awesome. I really liked it here. The morning breakfast, the pool, boardwalk and the beautiful beach. It's a big grand glam hotel. The staff were lovely

My room was next to a room that was covered in black mold. I took photos to show management. The manager would not get on the phone . He gad the front desk clerk try to help me.The. the staff is very nice but overwhelmed. I was moved from the 1st room bc it was next an elevatorroot

EVERYWHERE. BEDS UNCOMFORTABLE, WHEN MY HUSBAND MOVED, I MOVED LIKE ON A WATER BED, IT HAD NO SUPPORT. THERE WAS A VERY UNDERSTAFFED RESTAURANT, TOOK 1.5 HOURS FOR Order

This is an older hotel from 1947 but it has a great pool and good location for the price. There breakfast is good and affordable the continental breakfast is ok. There furniture is outdated but there putting in new furniture in hotel and updating. I recommend if your trying to save money. The other hotels in area are pretty expensive.

I would give this hotel a 0 if I could! Check in was extremely slow, only 1 elevator working, Free breakfast was a joke, very under staffed, no vending machines and to top it off I had a cockroach come out of the sink when brushing my teeth and they just said they will have housekeeping look at it. The only good part was the pool and it is beachfront. I would not recommend this place to my dogs.

I am glad to stay here

Went three days before housekeeping visited the room for upkeep, and even then they only did so because I requested it twice; elevator was out of service the entire stay; no Wifi in the room, and the guy at the desk just kept insisting it was working I should try again - but it never worked. A shame that it's run and maintained so poorly because it's a nice historic old building, good location, lovely pool area - but just not kept up and the staff are completely overwhelmed and unable to help with anything.

Cool

THE VIEW FROM MY ROOM WAS HEAVEN!! I could see the pool and ocean. Absolutely incredible!!! Great staff at the bar and front desk. I will definitely be back !!! 😍

The room was neglected and even though we asked the room service (changing of towels and bed covers) we did not get that. Other services were great. Housekeeping was just terrible.

Would avoid

Ofrecen desayuno y solo lonque dan es pan con jamon y queso Los huevos los veneden 1 por $3 Solo funciona un ascensor

Staff was extremely helpful and friendly.

Just ok no parking on site and hidden feee

First of all, breakfast was horrible, they don’t have eggs

Hotel is very clean

Room was very dated. Few outlets and none could support the hairdryer they provide. Elevators were down often. They did not have beach chairs as they advertised

We had airfare cancellations that prevented us going on our trip. We had a non refundable three day stay and understood that. However, the manager Raoul agreed that we would only be charged for the first night and agreed to refund two of nights, but would need to be done through Expedia for the refund. I contacted Expedia and they said they would just need to verify with the manager the refund before issuing. The manager never answered Expedia phone calls or emails to verify, so they never refunded. My father and stepmom had a horrible experience even though they got to actually stay at the hotel. They did not honor their Expedia reservation and gave them a room initially in the non renovated section which they refused to stay in because it was so bad! They finally got their room changed to what they actually booked the following day, only after having to visit the front desk multiple times and complaining, hence ruining their vacation. The hotel never answers phone calls even from guests staying inside the hotel. The only way my step mom got a resolution was to go to the front desk and hand over her phone to the front desk to talk to Expedia. Unacceptable!

Yes very nice

Checking counter only has one person so had to wait for long time. Room was clean the view was GREAT!! Many restaurants are very close. Private beach with pool was amazing. Breakfast option could be better atleast eggs must be added. The elevator required an urgent need for upgrade. But overall the stay was comfortable

Entire floor and my room was musty and smelled gross. I booked conjoined rooms with Expedia and confirmed with the hotel but they didn’t give us conjoined rooms.

Double booked room had to stay in a lesser value room when I charged for the most expensive room had to carry four suitcases up 7 flights of stairs then back down due to my room be unavailable no accommodation made the overnight staff was rude and a whole lot other stuff while it’s my birthday

Room wás very nice . Well-equipp and clean

The staff and location was great. The parking situation was terrible. Needs updated but clean and overall great stay.

Everything was ok for the price I paid

Room was not ready for check in time.pool not heated,nothing reallly insluded in free breakfast ,and even if you pay food was awfull

Great stay

El hotel súper descuidado, pésima atención la verdad no pensé que iba ser así. Me decepcionó !!!! No lo recomiendo para nada 👎

No heat or hot water. Terrible smell.

Staff was courteous. Main lobby was great but rooms need some upgrades.

Most staff seemed indifferent toward the guests with no attempt to greet, offer services, or inquire if they could do anything to help - including staff at the front desk. Check it was a poor experience. We arrived before noon from a cruise ship, and were told there would be a wait for a room to be ready. That is understandable, but a room was still unavailable after 5 hours of waiting. Our luggage was stored for us in a dirty back room. No effort was made to update us during the wait. Free Breakfast was included, but consisted of little beyond juice/coffee, toast & jam, fruit, cereal. The pool and waterfront area stood out as a "plus" in comparison to the building, They were well furnished and maintained.

The hotel itself is beautiful perfect beach area and pool was nice. But service was awful and they acted like nothing was important. The room was freezing and we asked for extra blankets 3 days in a row it was never provided. Had to go out and buy one myself. Then they only had 1 elevator working and then the 2nd elevator broke. To them is was like nothing important . No sign saying it was broken and then when you asked about the elevator they were like oh it’s broken take the stairs. Terrible experience would not recommend due to service . But like I said before hotels and beach was beautiful.

Everything was awful

Resort was unkept and filthy

Tienen una maquina de olor en el lobby que yo por ser asmática me perjudicaba nos moviamos para la oarte de atras del lobby cerca de la piscina. De lo demás excelente hotel...

Room wasn’t ready even after 3 hours after check in time

The staff was accommodating, kept us informed, polite and knowledgeably.

I end up just getting juice and I did not like the hotel not having heat it was freezing inside the hotel and outside

.

Service was poor and very limited items available for breakfast

The hotel is really ghetto and run down. It's a motel AT BEAT. The pictures you see online are photoshopped. The manger on site even confessed about this. The check in process was sooooo agonizingly slow and disorganized, that by the time I got to the front desk, I was told that the room I ordered wasn't even available, and then told about the poor state of the room they had to offer. I accepted it because I had no choice at that point, but 20 mins later (without having entered the room again or anything), they refused to cancel and give me my money back. Long story short....they sold me a room that they didn't have, using pictures of a room/washroom that's photoshopped (or AI generated) and then refused to refund me when I asked. STAY AWAY FROM THIS HOTEL, unless you wanna gamble your hard earned money & vacation.

Some of the staff are not friendly but some staff are so nice that they make up for the rude ones. I love the hotel lobby and the location. I would stay there again whenever we go back there

Cold

the room was clean, and the staff was helpful.

Very Slow customer service. No cable. No quarters to do laundry. Breakfast selection was minimal at best.

Our trip was pushed a day due to the storm in the hotel would not accommodate us when we did get their day later they gave our room up and we had to wait. Breakfast was horrible. Elevators weren’t working no Internet no cell service huge safety factors elevators on both south and north tower not working coffee tasted like dirt juices at the continental breakfast were watered down.. horrible experience for my wife’s birthday and our anniversary celebration. I would not recommend this hotel to even a poor person. It is not worth it to go to. I would advise whoever owns it to tear it down you’ve outlived it’s usefulness.. 20 years ago. I bet it was exquisite now nope not worth it.

First off our room was not prepared when we got there. We were a day late, but we were charged for the room anyway and they gave it to someone else but we were supposed to stay in that room for one week plus a day.. then when they did get us a room that room wasn’t available either because the toilet wasn’t fixed and a gentleman who didn’t speak English had no idea. The deaf person went upstairs and said the room was ready and when my wife and I went up, it was not.. the next item that we had for a problem was that there was no cell service or Internet service for two full days and when it did show up, it barely worked anywhere, but the hotel. The next item that was a huge problem was the elevator was only one of them working. The one next of it was not working on both hotels south tower and North tower.. This is a huge safety factor in case there was a problem during the morning and mid afternoon. The cleaners were also using the elevators and we could not.. then there was no coffee available all day long no coffee available in our rooms no clock in our room and the breakfast continental breakfast that was supposed to be a full breakfast you had to pay for subpar. I would not advise anyone to go to this hotel ever in their lives. It’s falling apart. It’s way overdue for repairs and upgrades. What a shame. It’s such a beautiful site.. now also when it came to the breakfast, all of the juices were watered down they were about 1/3 of the flavoring of what they’re supposed to be

Very old place u was over charged with no explanation or idea of when I would or if I would get a refund

Staff support majorly lacking at front desk, rooms felt dirty and bathroom small.

Waiting time for room was too long

We booked an oceanfront balcony room. We arrived and they said expedia overbooked the rooms. They then give us a partial ocean view but the room was dirty. There was someone's underwear on the chair, hair throughout the bed and the room needed vacuumed and dusted. Then they gave us another partial view. This one was clean. The pillows and bed were not comfortable at all. Don't waste your time or money

Great room beautiful property

Old breakfast terrible aminties terrible

The hotel lacked cleanliness and it was understaffed, though the staff working there were mostly very good and very kind. So to those people booking in the future, try to be kind to the people at the front desk. In both north and south towers there is only one elevator working. If you are in a rush to leave, I guess it’s best to take the stairs because the elevator is going to take a while. The hotel is also very outdated but if you’re booking with the same intentions as me some of these things don’t really matter. If you want a luxurious experience, this hotel is not for you. Also be prepared if you are checking in right after check in time, your room may not be ready.

Seemed a bit rundown. Staff seem to be on autopilot. Didn’t know about the extra resort fee till last minute which I never saw before. Also elevators weren’t working and the staircases were dirty. But more importantly you can’t use the phones to call down for anything. Also the bedding didn’t really include blankets just layers of sheets. Pool was also way too cold. But still enjoyed myself

The room was spacious and beautiful view. Only 1 elevator worked in each building, the front desk was very slow and someone always seems to have an issue. The free breakfast was extremely cheap (toast, apples, cheese, deli meat, coffee, oats).

The staff was nice. Rooms clean. Breakfast sucked tho!

Our room was not ready at check in time and the staff could not even give us a timeframe for when it would be ready. Told us they would text us when a room became available, for a reservation we booked over 30 days ago. The only accommodation we were offered is that I could change clothes in the public bathroom stale in the lobby if I wanted to go to the beach. The person who identified themselves as manager, was not wearing identification nor could he provide a business card when requested. He was unnecessarily rude and condescending during the issue and thought that we should be satisfied with using their public bathroom after traveling since 3 am and not being able to check in until 4 pm. We ended up leaving and staying somewhere else due to how we were treated.

Short staff, elevator broken, heat didnt work, shower barely worked and they were extremely disorganized. Best part is its close to the beach.

Booked my room ahead of arrival, upon arriving the staff had nothing indicating my reservation. Stood in the lobby for 2 hours waiting for staff to correct the issue after being told different things by different people. The clerk at the front desk proceeded to prioritize helping other people and ignoring me standing there. Room is also overpriced for what you get.

I returned to the front desk to report these issues. I was then assigned a second room. Unfortunately, this room also had a very strong mold smell. In addition, I was unable to properly secure the balcony door. The door could not be locked, and the balcony was directly adjacent to neighboring rooms, separated only by a small divider that would allow easy access from one balcony to another. This created a serious safety concern, particularly overnight. Due to the persistent mold odor, the unclean conditions, and the inability to secure the room, I did not feel safe or comfortable remaining at the property. I therefore checked out immediately and was forced to secure alternative accommodations at another hotel on short notice, at a higher cost.

The front desk personnel were less than helpful weren't helpful to any of our stay needs. I know this will go unwarranted and will not improve as the staff knows this.The elevators are very slow and ONLY one was in working order our entire stay. no one cleaned the room or made or beds the entire stay. Terrible Hotel and i will be sure to post this on ALL social media sites as this not a place that anyone should stay.

It took forever to get registered when we arrived. People waited in line for over 30 minutes to get registered. Even though we were already pre-registered and had prepaid for the room. The room had no towels and our requests were ignored. I found a room attendant who had some towels. The breakfast consisted of cold or hot cereal. White bread, cheese and turkey baloney, and only one elevator worked, never seen anyone try to fix the broken one. The views were amazing of the ocean. That I enjoyed.

Chaotic check in with no rooms available until after 5 - upset people everywhere - very incompetent and unprofessional staff!

They barely had breakfast which was 7-10 only coffee toast n oatmeal like jail food the staff took forever to send up towels and soap the room was very cold

some of our requests were ignored. we asked for an extra blanket due

We had to wait 2 and half hour for check in

AWFUL. Do NOT stay here! My booking was paid in full only for me to show up at 2:00am with no room available. The manager was such an arrogant dic$. Expedia was WONDERFUL in trying to resolve the issue. I witnessed the manager hang up on Expedia several times. After I used the restroom, I realized we dodged a bullet. The place is nasty! Save your money.

The cleanliness of the bathrooms was very poor. The facilities were limited, and the breakfast was bad. Even though we paid extra for an ocean view room, the ocean was only visible through a small window in the corner

Hotel location, view of the beach, and balcony were great.

If I could give minus 10 stars I would do. Room cleaning is not a daily standard here. After three days and five requests for the room to be cleaned, as the carpet was already dirty upon our arrival, the room was cleaned on two days. Then they stopped cleaning. After asking several times, we saw the cleaning lady in the next room. We had the sign for daily cleaning hanging on the doorknob every day! She didn't clean our room. We witnessed guests waiting for hours for their rooms. Nothing is prepared for flight attendants, who don't arrive spontaneously! Then they arrive at 6:30 pm and the cleaning lady is still in there room. So much for cleanliness! Only one channel works on the TV, in Spanish. It's impossible to select any other channel. Nothing works. The elevator broke down on the first day and wasn't repaired until the very end. The wait for the remaining elevator was correspondingly long. Breakfast is the same every day and unimaginative. The fresh fruit and yogurt advertised on the website are a pipe dream. Fresh water is only available in the morning at breakfast. During the day, only stale water was available in the canister, which was not refilled even after repeated requests. The hotel is outdated, very run-down, and substandard. The manager was extremely rude and only offered excuses. I have never seen such a poorly managed hotel. Don't let your vacation turn into a nightmare!

Property was poorly run, I do not recommend staying here. Rooms and property overall were dirty, cleaning staff were constantly cleaning rooms into the late evenings keeping guests up. They were loud and unfriendly. Our room didn't have a shower curtain, AC didn't work, room and hallways were dirty, had to keep requesting to get clean towels, garbage emptied etc. To get a new pool towel, you have to wait in a lengthy line at the front desk to turn in a paper ticket to get 2 towels then again to return them. Every night there were at least 40+ guests in the lobby late at night waiting to get into their rooms. One of the elevators didn't work and there was no service elevator, so guests were constantly waiting for elevators to get to their rooms. The cleaning staff were filling up elevators. We asked about taking the stairs and were told we didn't have access. The breakfast was ridiculous. It's white bread, juice, coffee and oatmeal. This property needs new management.

My room wasn’t ready til 6.30 pm!!!!

Tv feed failed often. Internet failed often. No glasses in bathroom. Faulty elevator

Pool was down. Room was great.

We should at least get a day compensated thanks

We did not get the two rooms that we originally paid for. Upon arrival we informed that our family of 6 that had paid for 2 rooms with 4 double beds would only be able to get 2 king beds or our stay would be canceled. After traveling more than 24 hours we were tired and took the rooms. We were then told that the rooms would not be available for a while as they were still cleaning them though it was past check in time and many guests were waiting and unhappy. Elevators were broken and we needed to go up to 9th floor by service stairs with our luggage up and down all day. When we were in our room someone came into our room and then said sorry. We had no idea who it was made us scared that several people hadaccess to our room. Room was old and not up to date for price we paid. Continental breakfast was not great.

Never gonna book this place again. We waited 3 hours for the room that we booked a few days before!

They give us the room at 9 pm the check in was at 4pm The elevator was not working, we had to take the luggage to the 8th floor walking the stairs We stayed here for 4 nights they never clean the room

Check in very delayed basically we had to beg to get a room due that staff told us that rooms were available … with no estimated time of resolution

They dint have room for me at cheek in miss my all my day and night waiting for a room and on top of that they gave me a kin size bed not a doble bed not happy at all

The window that is supposed to show partial view of the ocean was dirty with many black spots. The air condition was not working. I tried to stay outside the room as much as I can to avoid the stuffy small. There was no hot water for a day. It is very clear that the hotel is very cheap in its service and I wish I could change the hotel but Orbitz staff said I can not change the hotel and I can not get my money back. Therefore, I was forced to stay. We arrived to the hotel and checked in at about 3:30 pm and we have been told that the room is not ready, we could not go to the room till 5:30 pm. the continental breakfast lacks the traditional food. We have to pay $7 to get scrambled eggs. Many residents we spoke to in the hotel complained about the room and the service. I paid $37/day resort fee, however, the chairs on the beach was not enough. Many many people including me had to sit on the sand without umbrella or chairs. It was a very bad experience and I doubt that I will use Orbitz again to make vacation reservation. Thank you

The staff was threatening to call the police on people as they were trying to check in after waiting 8 hours for there room to be ready, there was a bouncer kicking people out - we finally got in our room at 2:00 am - no pillow cases bed not made-the guests were irate - it was scary.

The elevator was not working we had to carry our luggage to the 8 th floor The internet doesn’t work in the room Not hot water in the shower This hotel is a total disaster

Those were the last words the hotel manager, August, said to me on the final day of my stay. If you want a hotel whose photos actually match the room you’ll be staying in — don’t stay here. If you want Wi-Fi that justifies the resort fee — don’t stay here. If you expect breakfast items to be replenished after guests use unsanitary serving methods — don’t stay here. If you want timely room cleaning and fresh towels — don’t stay here. If you expect hot running water at any time of day — don’t stay here. If you want management that holds itself and staff accountable — don’t stay here. If you want an elevator with a current inspection — don’t stay here. If you want staff who genuinely care about guest comfort — don’t stay here. If you want a hotel without an F rating from the BBB — don’t stay here. All of these issues are fixable. However, when I attempted to raise concerns and requested a manager, staff refused to locate him. I eventually found his office myself. August provided his phone number and assured me nothing else would “fall through the cracks.” It did. When service continued to decline below Motel 6 standards, he never responded to my message. Later, when I saw him in the lobby and expressed concern, he dismissed me and avoided eye contact. This hotel needs management capable of handling all guests — even the “difficult” ones like myself. I chose this hotel for its Art Deco history, but unfortunately the hospitality fell far short.

Room was dirty/old, wifi kept cutting out, patio door would not lock (safety), room only got cleaned twice during an 8 night stay, lots of guests had complaints and were unhappy.

That hotel needs receprtonists, but it's real problem coming frommanagement administration. Understaffed-over booking. People checking in 3 hours after 4:00check- I had to fight after 4:00 to get " any room" , not the quality room I paid for.

Great service.

My family’s stay at the Sherry Frontenac was a disaster right from check-in.. I booked 3 rooms for my family and was checked in 2.5hrs late no explanation and not a care from anyone.. There is 2 sets of elevators but only one was working so it was super busy. Had to walk stairs with luggage due to it breaking. There was garbage in the stairwell everyday it was super disgusting. My stay was 4 nights not once was my room tidied or towels changed.. I had to ask for new towels and for my garbage to be dumped. The gentleman @ the front desk & the manager both raised their voice to me and other guests. I was nothing but polite to them. It was an uncomfortable stay for me & my family. Now I have to wait 72hrs to see if I will get a refund. The start of our Christmas vacation was not how we wanted to start our trip. I have reached out 2x to both the hotel & Expedia with no result.

My room was clean. We had an amazing view. The staff was very nice. Had an abundance of amenities. We had a little hiccup with check-in, i wish the staff/ management was a little bit more strightforward with the time the room was available we could've been out exploring instead of lingering in the lobby the whole day. The hotel needs more/new beach chiars to make going to the beach a more relaxing stay.

The price was way too high for the condition of the property. Rooms were outdated and looked really creepy. The door had a huge gap underneath. The facility only had one working elevator for each side of the property.

The hotel is very expensive for the condition that it is in. the hotel needs to be upgraded. Carpets in the hallways and in the breakfast room stink and need to be removed. I'm very upset because it shows on the webpage and the concierge told me that they had free breakfast, and when I went to get some eggs and bacon they charged for it. I payed $6 for eggs and bacon , I received cold eggs and one piece of bacon cold and crushed up.

# Shocking Cost vs Reality Price: $250 per night is not justified. I've stayed in cleaner, safer motels. # Hidden Charges Before Check-In Security deposit: $150 Resort fee: $136 for virtually non-existent amenities. Misleading! # Day 1 – Check-In Nightmare (5:40 PM) room was filthy and unsafe:Hair-covered carpet,Foul smell,Stained curtains,Tornbedsheets Non-functioning lights Dangerous ceiling fan,Disgusting bathroom with hair, stains, and a broken drawer. After contacting the front desk, we waited 2 hours for another room, which was still not clean. # Day 2 – No Housekeeping & Non-Functional Shower,No housekeeping done by the time we returned at 8:40 PM. Bed unchanged, no fresh towels or toiletries.Shower barely worked. Contacted the front desk and advised to “talk to the manager.” They eventually sent only towels. # Day 3 Compensation as a Joke Offered four breakfast passes for “compensation” only an omelet available. Returned to find room unchanged again. Eventually managed to speak to the manager, who dismissively told us to "forget everything." After waiting two hours for staff to provide towels and change sheets, it was clear they lacked accountability. # Breakfast & Facilities – Completely Unhygienic Dirty breakfast area and limited, poor-quality food; not worth the resort fee. # Parking-Overpriced & Misleading$120 for 4 nights,in neighborin hotel

The pool was closed

For changing towel everyday I had to go on desk and make multiple requests. Same goes for shampoo and body wash. On the last night I reached to a point where I was literally begging them to give me at least 1 bottle of shampoo and body wash so that I can take bath before taking early morning flight. Staff was rude, hotel has no parking, breakfast is limited options. Rooms are not maintained clean, wooden furnitures are falling apart. Other than location, everything is negative.

The check‑in experience at the hotel was extremely disappointing and caused significant inconvenience. Despite having a confirmed reservation, the check‑in process took close to two and a half hours, far beyond what would reasonably be expected. During this time there were repeated, often tense discussions with the front desk staff, and the overall interaction was neither smooth nor pleasant. Instead of a welcoming start to the stay, the prolonged delay and lack of effective resolution left a negative impression and undermined the sense of comfort and relaxation that a hotel stay should provide.

Bad

Check in was a sh!t show. There were angry people shouting for hours while I waited for a room to be ready. The room was still being cleaned after finally getting a room key. Very out dated rooms. The outdoors were the best part of the hotel.

The pictures they show on one room is totally different from another. You get the basics ham and cheese sandwich for breakfast. The gate to the beach didn’t work. The water for the shower in your rooms was like luke warm/cold. The pool water was super cold. Wi-fi cut in and out. The building is outdated and so are the rooms. The rooms and hallways smell musty and moldy. The guy on the beach setting up the beach chairs and umbrellas was racist and telling people to speak English. They had 10 floors and only 1 elevator would work when it wanted to

room was a bit out dated staff was courteous.

So dirty

Stay was effortless… keep up the great work!

Bad experience

Only toast coffee and cereals available. Toasters beaten up and some had burnt out elements. Few apples oranges. Bananas rare. Very busy feeding frenzy. Eggs and stuff available for cash but we didn’t try any so not sure about the quality. Yogurt rare. Juice machine was fine

The Hotel is OK. The rooms are a bit outdated, however the property location is perfect. Big pool and the beach access is right there. We visited in December, so beach equipment id available from about 8:30 to 5:00 pm. Also, very not crowded and close to some quick bites options like Dominos, etc. Breakfast OK, however you need to pay some extra if you want more options.

So unfortunately, our experience was not what I expected it to be. The only nice thing about it was it had free Wi-Fi free breakfast and the pool and beach I enjoyed very much that was it. The manager was very nice except for the front desk people. Very rude trying to charge people more money than expected. There is also fees for the pool and beach that is not posted on their website. The room the shower was terrible. There was very little hot water. The air-conditioning was terrible. It was freezing in our room. The toilet was not the best. We also had issues with our TV remote, not working. We never got room service when we asked for it. The front desk Spanish people are very rude nasty not a hotel I would ever ever recommend people to stay at. They like to charge people they just take your money and that’s it. They like to take advantage of people. Unfortunately, housekeeping only came when we were inside the room when we were not there the bed was never made. The towels were never picked up terrible. I have never had this awful of an experience when I have gone away. I will never stay at this hotel ever again!!!!!! Terrible. One of the front desk Spanish guys came off to me and demanding the extra balance which I already paid to stay over. There was no balance, so be very careful if you decide to stay at this hotel.

We reached hotel around 4 PM but hotel could not able to give the room before 7 PM. We were waiting at lobby for 3 hours. we have missed the event we have purchased in the evening. it was waste of time and money we have planned for this trip.

The breakfast is horrrible! Even the cereals were old. The swimming pool area is very nice and same with the beach BUT you have to go to the beach early to get your chairs because they don’t have enough for all the guests. Many chairs. Are broken as well. The staff is nice but not enough employees. They are overwhelmed by all the people/ problems.

Great location, you can walk off to the beach and it is not too crowded on this area of the beach, also walking distance to most restaurants and a Walgreens. The only down side is it is fully booked, so cannot get two rooms on the same floor with other family member even we did a pre-checkin in the early morning.

They offered us a similar room no resort fee and 30% off. The room we received was a double full with partial ocean view. The manager was very nice and tried her best at the moment. The staff Serafín was not so pleasant and said he could not accomadate us any further and we could leave if we wanted. I ended up purchasing a twin mattress from door dash..

Smells awful. Check in was a mess. Weird

Continental breakfast was bread or cereal. We asked for the room to be cleaned once while we were there, they made the bed, didn’t vacuum and for some reason dumped a ton of sand in the sink? Location was great, beach was beautiful and the pool was ok.

I would not recommend this hotel. After traveling 11hrs, the front desk asked me “we don’t have any room. If you want, we will refund “. They don’t keep the reservation even if you booked in advance. Breakfast is a joke. It’s only bread and cheese. It’s a big scam attracting people with free breakfast. Then you have to wait for hours for beach towels. After going to beach, another disappointment is no beach chairs. They were very limited. If you are expecting relaxing, then this hotel is a total ripoff. Waste of time and money.

The staff was very kind. And the hotel is right at the beach. The negative aspects of the hotel is the elevator problem which can be very bad if you have rooms at the upper floor. The breakfast is very poor. İt is close to Walgreens and many restaurants, and you can bring in food into your room.

Somewhat disappointed. The property was a little tired in places. Lobby area quite nice. But room was somewhat tired. Not worth the cost

Didn’t get in room till 6:30pm check in was 4

The property is under staffed, check in staff unfriendly. Property poorly maintained. Balcony has bird droppings but not mopped. No cushion or towels on lounge chairs in balcony. Very unhappy with how much we were charged for such minimal service and offerings.

Hotel is severely outdated and in need of painting and many repairs. We had six families that booked there the night before departure for a cruise. All of us had issues. Check in is at 4 pm, my kids got their room at 5:30 pm (after waiting an hour in line at check in - it takes them an extremely long time to check someone in) and my husband and I got our room at 7:00 pm. After getting our room we discovered there was no hot water tap in the shower. My children’s room, the toilet wouldn’t flush and friends who also stayed reported a seeing a cockroach in the bathroom. Only one elevator worked and then that one stopped working and my friends had to carry their luggage up 7 floors. Several patrons were yelling at the manager in the lobby for various reasons. They also charge you for breakfast whether you like it or not and only bread and cheese is included in the “continental”breakfast - eggs, bacon or sausage is extra money. Added on to that is a $34 “resort fee”’. Highly over priced for the value received. Would not recommend.

It looks like this hotel is just a piece of g******. Everything in the room is out of order including the main door where we need to put towel under door to block lights in the night. Many more…

Couldn’t tell the internet password for my room for three days, the room stayed dirty for days, and the breakfast was less than poor.

breakfast and location

parking in the hotel next to it is convenient.

Location was great. But breakfast is not good. Also they charge extra fees as resort fees not included in the normal booking cost.

Staff customer service, cleanliness in the hallways, upkeep specially the front desk, elevator etc

Elevator was down all 5 days we were there and room service only came once.

Nice hotel for this money!!!

Great !

There was no staff support from the hotel. The dates changed when we booked the hotel for the night of to the next day because it was past 2am. However when we went to talk to staff in person they said there was no room available until 4pm when we needed it in that moment. There was also no parking on site and gave no options to rebook or any help.

The hotel is old and needs major renovation. In The rooms are outdated and falling apart. Ceiling in hallway has leak stains. Furniture looks like it’s about to give way. One floor (or possibly half) of the hotel apparently has been renovated and the other half has not. The staff however is super nice and instead of allowing me to run for the hills, she kindly offered to put me in one of the newly renovated rooms on the other side of the hotel, which absolutely saved the day. That room in particular was very nice, modern and comfortable. Hotel Frontenac, please get a business loan and remodel the entire hotel. Make it a bit more comfortable. For example, the breakfast area look seedy, dark and severely outdated and breakfast looked like what I would imagine prisoner/inmate food to look like, and so I skipped breakfast The staff however were super nice and accommodating. A couple lovely Jamaican ladies brought some humor and kindness to the situation. That’s one of the few positives to this place. Would I return? No, I would not, unless you are into low end hotels and trying to save some $$$

The first night wasn’t great because we got in kind of late from our plane, and the bathroom wasn’t that clean & had no hot water. I had surgery early the next morning & I don’t like go complain but I knew I would want hot water, so when we woke up the next day, I asked for a different room before my surgery. Told them my situation. I had two reservations due to the fact my surgery got changed & it seemed like the front desk just was not understanding that I had two reservations. That got cleared up, but the next room was better I guess, but not great. Very run down hotel, very outrageous fees that I honestly wish could be refunded. The WiFi barely works, the breakfast is honestly sad, no quarter machines for laundry, customer service at the front desk isn’t great. No one speaks great English and never smiles or seems eager to help. I don’t review hotels. I’ve literally stayed in the ghetto and have had better customer service. It’s just shocking for the resort fees to be so high and get basically no amenities or anything that makes you feel good about spending that type of money. Again, if I could get refunded the fees and for my stay, that would put my mind at ease & honestly, if you read other reviews, I’m not far off.

It was excellent! Right by the beach, walgreens across the street as well as a liquor store, restaurants not too far from the hotel as well as one in it. I truly enjoyed my stay!

Pague mucho por una habitacion con balcon y no me la dieron no respetan las reservaciones la Que me dieron yo no pagaria ni 20 dolares por Ella ni Luz en el bano tenia las cosas de adentro de la habitacion muy viejas no son como las fotos tuve Que coger la habitacion porque ya era muy tarde y estaba cansado al otro dia

The actual room they gave me looks outdated compared to the one I reserved online that looks modern. Only one elevator is working. Television remote not working properly. No available parking in the property.

First impression was not good with the offsite parking. Elevators were sketchy to be in and seemed dirty. Room was nice except thermostat would not work, fan did not shut off if you pulled the chain and the shower water pressure was terrible as well as would not drain so after a minute you are standing in a puddle. Outside pool area was great and has convenient beach access.

T

Bathrooms were extremely small for the what you have to pay but the stay was fun. Continental breakfast does not include eggs or anything substantial. You will have to pay for it. Only thing actually included in the stay was access to the beach with free towels. None the less my family had a good time

I have mixed reviews for this experience. It was my first time traveling alone so a lot of the details unsold have looked for if I was with someone else was overlooked unfortunately. My Room was amazing, however, the air was warm during my stay. The front desk was friendly but the Cafe workers were less than engaging with the like of my presence but friendly to everyone else. It’s cool. I’m used to it, but I will speak on it. On top of which the Free Breakfast was Subpar. Watery oatmeal, dry donuts and preschool juices. The coffee at least, was even watered down. I tried to also do my work in that area and there was one power plug by the garbage. Thank God for the Food options across the street. I Love pool. They had 2 tables, but unkept, to say the least. I’ll recommend the stay in my Room 636, outside of that. You are on your own.

Overall do not recommend this place, facilities were in bad shape and one of the elevators was completely broken, causing 30 minute delays in going up and down the stairs or elevator

Room 307 had a musty smell. Pool was nice. Breakfast was just toast, baloney and American cheese. Anything else had a price.

Staff non-responsive, no regular room cleaning, lack of regular food restaurant opening times

It’s so fabulous the room is clean and smell good too but the problem it’s the wifi i told them and they never fix it and when I’m coming I’m checking in late because my room it’s not ready

1. They are issuing hand bands to their guests to wear it all the time, which is very uncomfortable and sounded terrible. 2. Breakfast: I stayed here for 3 nights. First day they served bagels along with breads. where my kids enjoyed eating it. From 2nd day onwards they stopped serving bagels which is bad. During my past stay, they served oats cooked well and I ate it in every breakfast .But this time oats are not cooked well and they are full of water. I was shocked how bad this hotel turned to. 3. They didn't do the room service on my first day itself. I needed to explicitly ask them to do that. 4. More importantly the staff (except the guy who is always remembered for his good character) in during the breakfast were not friendly especially the young lady. 5. There is no laundry service 6. The room doors are not good. I need to close it strong that wakes of everyone on the floor.

only 1 lift working and had to wait for ever. It's disappointing to see company like EXPEDIA sell this on market. we all should get 50% back from you as this will go on our Facebook and Tik-tok

Horrible hotel !!!! I got there and I waited 2 hours to be checked in after check in time which is 4pm the workers are so slow . I got to the desk to be told I wouldn’t be able to stay when i had a 4 day reservation with NO REFUND 👎 NEVER AGAIN !

There were only two helpful staff members.The rest could care less about you. The breakfast was lame.

No phone in room, ironing board couldn't close...breakfast had limited choices, one elevator was out of order. Had to pay a resort fee. No shuttle from the airport. Only good thing is the location... plenty of restaurants and a Walgreens

We stayed one night at the Sherry Frontenac in Miami before our cruise. The location is excellent—just a short walk to the beach, and we were easily able to walk to Subway for a quick bite and Walgreens for last-minute cruise essentials. The bar on-site was a pleasant surprise. The “trash chicken wings” were delicious and priced fairly. Staff throughout the resort were friendly, though communication during check-in and check-out could definitely be improved, as it caused some delays. Our room itself was clean and comfortable, but it was hot. The temperature never dropped below 79°, and we were too tired to switch rooms. Thankfully, we had an ocean view with a sliding door, and the breeze made a big difference. The hallway, however, was noticeably dirty and could use a vacuum, and only one elevator was working during our stay. The resort overall is outdated and could really use a facelift. The daily resort fee isn’t terrible, but it’s unclear what it actually covers besides pool access. Great location and friendly staff, but the property needs some upgrades to match the price point.

The room itself was spacious but ill appointed. There was no chair for guests to sit on. The walls were bare. . The best thing about this room was the view. I would NOT stay here again. s

Only one elevator working for a large crowd Rooms with a heavy humidity smell If you like cereal for breakbast this is made for you, don't spect more than that.

I booked three rooms at this hotel. The hotel check in time is 4 PM. We get there at 3:30 PM. The lobby was filled with people waiting for check-in. All room are not ready. We filled out and signed the check-in forms. The front desk staffs keep telling us to check back with them in 15 to 20 minutes. The first room was available at 6 PM. Around 7 PM, they said the other rooms are still being cleaning and not ready, and tell her to go to eat dinner and they should be ready when we come back. We came back around 8 PM, they asked us to fill and sign another check-in forms because they couldn’t find the first forms! There are about 20 people in the lobby waiting. We waited for another hour until 9 PM to get one room. They keep saying the same things that the room is almost ready and waiting for final check, and finally at 11:15 PM. We received the room key for the third room. This is very poor management and untrained staffs.

Also the breakfast main area had a ceiling repairs was falling off and had a whole in the ceiling ….! Room was average , but lots needed maintenance and deep clean !!! Beach was good breakfast was so so …

Room was very clean and nice. The hotel has a nice historic feel and look. The pool area was beautiful, but we could not use it due to windy weather. The adjoining restaurant was five star quality, two star cost! The star was lost over the awful breakfast. Don’t plan your day around having anything to eat. Unless you buy it.

Clean room, nice hotel, and having chairs and umbrella at the beach is another plus. Lots of dining options nearby, and conveniently located to Walgreens when you need any essentials. I don’t like their super limited continental breakfast (toast, oatmeal, cheese, apple and banana. That’s all they have. I don’t like that most staff can’t even communicate English.

Very nice hotel !!!

Couldn’t check in until 5:30pm due to housekeepers delay, leaving no time to use as if the amenities as gates locked and sun set, 1 of the only hotels elevators was broken, hotels public washroom was gross, once in the room, toilet clogged after 1 use, no water pressure in shower, wifi password didn’t work, stains on carpet, drilling noise coming from room beside us.

Water in bathroom was not steaming hot.

Hotel needs airport and cruise port shuttles

The rooms were neglected, hotel definitely needs to be updated. Staff was amazing.

Everyone was courteous and helpful! Room was comfortable and clean.

This place needs to be repaired... rooms are old, AC noisy, only one elevator worki g and almost on its last leg.

Hotel is old, needs renovation, breakfast is very poor.

Clean room great customer service and beautiful view!

Great area, beach access. Did see a small roach & the pool was not open when we stayed.

Room was fine. Oceanfront good. We got the wrong room key/room as soon as we checked in. There was another couple in that room. We finally got our correct room. Breakfast was a joke: white bread, cheap cheese, canned tuna? Pool was closed. Played chess and pool with 30+ yr old sets.

Smells old

Breakfast was minimal with extra cost for anything more than oatmeal . Rooms had no decor. Old building, all families with kids.

Very relaxing stay. Staff was amazing, hotel can be updated but very comfortable regardless. Easy access to everything.

No coffee in room, old but clean hotel. No parking at hotel $40/nite to park next door. Resort fee in addition to room charges. Not worth the money, have stayed in lowercpriced better hotels

The breakfast is pretty bad it’s just bread and oatmeal / cereal

We liked that it was clean and beautiful room was exactly what they said it was and the staff helped us when the remote to tv needed re added to tv so they sent the guy right up to fix it. Our only problem was no parking but that was our fault as at first when we rented here we didn’t have a car then last minute we rented car n they had no parking beside s that the place was so amazing. Beyond thankful for the staff n the hotel itself.

Rooms are old, roo amenities are not good. No much options in breakfast. Not worth of the price paid

was a good experience

Great stay would recommend and look forward to booking again soon.

My room was not handicapp equipped. I was unable to use the shower. It was sealed shut. Room 514. The light in the bathroom flickered. Also the phone did not work. When we arrived we went straight to the beach. I did not think to make sure everything was in working order. I brought it to the attention of the front desk staff. I just got an apology. If i had a fall, and could not get to my phone and had to use the phone in the room that would have been a problem. Not to mention a liability to the hotel. They did state I could get a late check out at noon, however we left at 10am because i was very unhappy. I feel my room should have been comped. Will never reccoment this place.

The stay was good. The staff were polite and helpful. The breakfast was good, but limited. The complimentary beach towels, lounge chairs and umbrellas made the beach stay great. The beach was almost private to the guests and the water was clean , clear and approachable. Unfortunately there were no balconies on the south tower.

I stayed at this property for spring break with my son. The beach area was great and it was very convenient to drive to the Everglades, Wynwood, South Beach, and Fort Lauderdale. Hotel staff was very helpful. There was not on-site parking which would have been nice, but I used spot-hero to get parking at a small lot a couple of blocks away. I would definitely stay here again.

It requires a lot of updates in rooms hallways.

Renovations were being done in lobby, limited to no breakfast options, pool was closed during my stay for cleaning.

Excellent

Enjoyed my stay

However, No parking of their own. Swimming pool is under construction . Blankets are so thin while room is super cold. Continental breakfast is so basic. Banana, Apple, oats and cereals along with bread peanut buttter , jam . Not even an egg

In a hotel like this, there should be a coffee machine in the room.

Very old hotel, Leaky ceiling in the lobby, No parking onsite, and the pool was closed. The room was ok but the walls are very thin and i could hear the maintenance people yelling in spanish from down the hall. If you're looking for a relaxing hotel stay try somewhere else.

My hotel experience wasn’t what I expected. We already had something broken in the room which housekeeping knew that because the toilet roll just fell right off the wall and then I go to my balcony to look at the beach in the pool and the pool is very dirty look like it haven’t been clean in months so I couldn’t even enjoy the pool or the area. It was closed off with orange tape because it was so dirty. Breakfast was OK but the staff that was in there they were not welcoming. They just looked at the people as they enter. Front desk was excellent. And the room was clean, but those towels that were put up. They need to throw some of them away because they don’t come white the chairs that are on the balcony. They are worn and dirty and molded.

The “continental breakfast” is literally bread and cheese. That’s it. If you want anything resembling real food, be prepared to pay for it. Calling it breakfast is honestly false advertising. The fan in our room made an awful, nonstop noise that made it impossible to sleep. Speaking of disrupted sleep—the fire alarm went off Sunday morning, forcing everyone to walk down 8 flights of stairs. When we got to the lobby, not a single employee was there to tell us what was going on or if it was even safe to go back to our rooms. I had to interrupt them checking in new guests just to get them to acknowledge the giant crowd of confused people standing there. The “amenities” are a joke. The games in the lobby are filthy, the pool sticks are broken, and there’s not even a ball for the foosball table. It looks like nothing has been cleaned or maintained in months. And then the final insult: they slapped on a “resort fee” that they never disclosed. A resort fee… for a hotel with NO parking, NO breakfast, and NO pool. Make it make sense.

Stay was 5days 4nights, the house keeping service was unacceptable. Our room was not sweeped or wiped at all while we were there. We requested same twice at front desk (we were told that cleaning is done on request which is odd but okay, we requested it), the room was not cleaned. Most of our time was spent away from the hotel so to return and see that nothing was done, twice, was a negative experience.

Absolute beautiful room with a great ocean view. The staff were amazing. Great bar on site. Beach lounge chairs w towels provided. I had the best time. Will be back

Arrived on early flight and staff was able to get us into room by 12:30. Bar was open and had plenty of food options. Bartender went all around pool and ocean to get food and drink orders. This hotel is older and as such does show its age, but was clean and in a great location at a great price.

didn’t like the room

Spacious rooms with amazing room

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Hidden fee. Unexpected to pay $68 dollar.

The room didn't smell right. The door lock kept making a sound. My flight was diverted to San Juan. My bags were hard to locate. I had to pay for a night in San Juan. I lost a night at The Sherry Frontenac Hotel. I had to pay a 150.00 fee at the front desk that I wasn't notified for.

Very clean room. Staff helpful and friendly. Pool was out of commission. If renting a vehicle there is not parking available and if you park at wrong location you will be towed. Location perfect, close to restaurants and shopping.

The amenitiesthat were promised, we’re not working

Horrible hotel

I have a very nice beach front room. Front desk and beach front attendant are nice and friendly. Housekeeping here is bad and they all seem to have a bad mood. Very unpleasant!!! I stayed here for 5 nights and they only clean my room one time. They have a huge pool but it’s under maintenance the entirety of my stay. They have a decent free continental breakfast. Overall it’s a nice experience but definitely would not stay here again when I visit Miami.

Friendly staff, close to many places to purchase food (Publix, liquor store, pharmacy) also close to trolley and public transportation. Bed was super UNCOMFORTABLE & pool never opened but the beach was tranquil and steps away with towels, chairs and small tables. Peaceful time

Room was great! Pool was out of service most of the stay, tv was in/out in our room, zero on site parking, free continental breakfast was turkey, cheese, and bread. If you wanted breakfast food it was an upcharge.

Common areas could be cleaned more and better maintained. There were unexpected fees.

Every thing was good

I was charged a resort fee when the pool was under construction and the breakfast was poor. We were supposed to be able to order eggs, bacon, etc. but there was no one there to assist after they put out a few pieces of bread, lunch meat and cheese. The oatmeal was runny and no yogurt available. I just expected a little more.

Great helpful staff and clean hotel!

The room was very quiet which I loved. The hotel itself was very outdated and the bathroom was not clean, not ventilated and very small. No place to put your toiletries. The bed was comfortable. What i expected for the price. We were only there one night.

1. We were told there would be free parking at the hotel. That was not the case. 2. The bathroom sink clogged half way through our stay. 3. Free continental breakfast was oatmeal or grits, you had to pay for eggs 4. Pool was dirty and not maintained. 5. The shower curtain was too short causing the bathroom to flood. 6. When we called the front desk for toilet paper they didn't bring it and we finally had to get it from a hotel maid.

There was about twelve parking spots available. The building was in major need of repairs. Water leaking from the ceiling in the reception area. The hallway on the floors are in disrepair. Just aweful. Hallways need to be gutted and remodeled. Sink in my bathroom was plugged. Someone on the elevator complained that their tv was broken. I would skip this property until fully remodeled unless it is a last resort

Remodeling everything would be great !

Amazing, from check in to check out- room was specious and clean, water, coffee, tea 24 hours. Pool was open from long time if out of use. Nice desk near pool. Beach chairs are comfortable, towels clean. Staff is helpful, polite and friendly. I will definitely come back and recommend to my friends from New York. Thank you very much!

The lobby it brought good vibes and atmosphere I will be going again

The room is not the same as the picture

Didnt stay whole stay, due to a terrible experience with Miami. Hotel wasnt terrible, but when i paid for protection policy and three nights. I stayed 1 night and couldnt get a refund for last two nights after turning in keys and leaving early to fly home.

Everyone was very nice pool and beach were both great. Hotel is needs a facelift but definitely priced right and rooms were very very clean. Would definitely go back again.

Staff was amazing, really heard our requests and exceeded all our needs.

The room was creepy and the hallway was creepy to very old and outdated the pool had caution tape all around it and not to mention the elevator felt like we was stuck on every floor

Rooms was creepy. Had a horrible smell. The rooms were very outdated. The lamps didn’t work. The bathroom light was flickering off and on.. Pool was out of service.

The staff was welcoming, the room was nice I loved the ocean view. The beach was so close I got to walk on the beach in the morning and night.

The stay was nice the view was beautiful from our balcony. The rm was clean staff was very friendly only thing tht was to great was breakfast but we had options on the strip . Will definitely visit again

Yes the room was very nice

Thank you!

Yes

Room looks old

We were charged a resort fee yet the only amenities outside of breakfast was the ocean access but public access was a block away. Room was nice

My room was full of cockroaches and other bugs I’ll try to call Orbitz customer service no one responded back the pool was closed I have the video to prove that I didn’t have time yet to post dose video online

This bad the pool was closed and the breakfast was a bread with tuna and cheese we stay until 3 days and I leaving for another hotel super bad

Yes

Room was great beach view was ok They booked us with a key west tour that had cockroaches and the bus smelled like swear water and we lost 300 on the day of my birthday and that company was double decker do not I repeat do not use that company if they offer a tour with the double decker don’t worst’s experience and a scam

I paid for the deluxe room; it was nice, clean, and remodeled. The hotel is old and the common areas are neglected, but my room was perfect.

Yes clean room

Good location and friendly staff. Pool was supposed to be open but was closed waiting for an inspection which was very disappointing for the kids.

Pool was not working, dirty room, bad smell, broken window

The pool was out of service our entire stay, so we were unable to utilize. The breakfast was horrible. We did not get any options other than ham and cheese. The cleaning staff did not once come to clean our room during our stay.

Also the breakfast was coffee and bread, too bad for the charges.some people good but others were arrogant if we ask for something.

Door kwys did not work and the pool was not accessible

I enjoy myself each time I stay here. It’s easy to navigate, right off the beach with everything you need in walking distance.

Beach view was outstanding balcony was nice and clear view of the water hotel workers was nice and very helpful my only problem which was was not too major was that the pool was closed :( lol but other than that everything was great I enjoyed my stay.

I booked and paid for an ocean view room but couldn’t enjoy it because the AC wasn’t working. We were moved to a regular room, but the AC there also didn’t work, and we had to switch again around midnight. Each time, we had to pack and unpack our luggage over and over, which was very frustrating. The final room still didn’t have our ocean view, and we didn’t get to enjoy our honeymoon stay. Overall, I wouldn’t recommend this place due to the ongoing AC issues throughout the building

View Amazing

We need to call the staff 2 times because the bathroom plumbing didn’t work properly. The room was remodeled but did had a weird smell. The internet didn’t work in the room. They were remodeling the swimming pool. The guest laundry room wasn’t working. The breakfast didn’t have a lot of options. Positive: the beach in front in amazing, they have a lot of restaurants around and the staff is really nice and helpful.

Clean room staff Beach view outdoor pool

Multiple issues which the guy at the front desk didn't even care to hear about. Lights flickering, TV Blanking off, Face Basin Had very slow runoff (Plumbing Needed), The Safe Needs a Battery, Weird odor in the Lobby. Room Door had to be closed manually each time. Lumpy Bed. Good view from the balcony