Hotel Riu Plaza Miami Beach

Everything was perfect. The location was great you could walk to other areas on Collins street. The breakfast was fantastic and the beach access was just what we were looking for. We will stay here again if we return to Miami.

The room was always super, super clean. All of the staff members were amazing, and always extremely kind&helpful. The beach view was beautiful, the breakfast was outstanding we were always excited to have breakfast, the buffet&food was delicious.

Not very clean sheets and towels

Hotel is clean, clouse to the beach and staff was friendly The rooms was specious bud bed was uncomfortable and only two pillows, low ceiling in the room and hallway…. pricy parking

Exceptional

Al llegar reporte que el secador de cabello estaba roto, primer inconveniente. ( aunq fue solucionado) continuó funcionando incosistentmente. El aire acondicionado no enfriaba la habitación, pasamos calor para dormir, además de eso liquiaba por la rejilla y se acumuló agua en el techo lo que caía al piso y ponía en riesgo de resbalón, se reportó y también lo arreglaron y continuó el goteo de agua al piso. Las camas pequeñas y molestas. No se si se deba a que es temporada baja pero regresé al hotel porque mi primera experiencia había sido buena, pero después de esta no creo regresar. Solo rescatar el bufet que si mantuvo la calidad.

Superb

I don’t have much negative to say. I wish the property entry is little wider but they can’t do much about it. The lobby is wide and open. So that that covers it. Also, I wish they had more beach umbrellas as they run out fast. The swimming pool is little small and most of the time no music in the pool which some people would like. I loved this property and I may stay here again if I come to Miami.

Superb

Superb

Location Staff

Vert good location Elevators... some delays...

Everything was nice

The breakfast

Superb

I loved the location of the hotel. Also, the staff was friendly. The TV in our room didn’t work at all.

Exceptional

when we entered the lobby, we got the keys and our room was on third floor and it smells all over the floor, my kids about to vomit, some how we got to the room, my kid went to the bathroom and there is no exhaust in the bathroom, the whole room got the bathroom smell, we have to open all the doors, the room curtains was ripped. i would not recommend that hotel to any one. we paid 500 dollars per night.

Hotel Riu is a beautiful well kept property. Very clean and rooms are spacious. We had a balcony view which was worth the up-charge. The hotel does charge an additional resort fee and they have valet parking. The pool and beach area are both top notch. A full breakfast buffet is in included. The food was mediocre in my opinion. The dinner buffet is not included and we tried it on our first night. The food was flavorful and we enjoyed. But two cans of coke were $21. Overall I give them a 3.5 stars.

location check in process was very hard - there was a lot of issue linked to fact we booked through booking.com and when it couldn’t be resolved staff told me to ring booking and they will sort it - they were not helpful at all

Pleasant

Superb

Beach position was perfect

Close location to where the wedding festivities were taking place nearby. Beach access was nice. Food service was good and quick. Great size room we were given, gorgeous ocean view. Breakfast included was phenomenal! Housekeeping and the bellhop and valet were so fast and kind. The room was very damp and musty. The pool itself was closed for half our stay. The hotel in general was a bit outdated. The price was very expensive.

Close location to where the wedding festivities were taking place nearby. Beach access was nice. Food service was good and quick. Great size room we were given, gorgeous ocean view. Breakfast included was phenomenal! Housekeeping and the bellhop and valet were so fast and kind. The room was very damp and musty. The pool itself was closed for half our stay. The hotel in general was a bit outdated. The price was very expensive.

I have to say the room was very spotless the place was always being clean the whole hotel was very nice

Good

Very good

Convenient location. Clean and modern Attitude of some staff

Great location, reasonably priced and helpful friendly staff Nothing

Access to beach There is no privacy between the room balconies. The dividing walls should be taller—at least for the four rooms facing the front and located near the beach.

Exceptional

Passable

Access to beach There is no privacy between the room balconies. The dividing walls should be taller—at least for the four rooms facing the front and located near the beach.

Great location.

Superb

It’s three star amenities and a three star approach to customer care

Location was great as the bus stop was right outside the property. Easy to travel around by bus. Breakfasts were good. The room was old and dated, the lifts were slow and didn’t have enough capacity for the hotel, and the stairs were concrete. The bar of an evening was more like a cafe with a small counter for toiletries and snacks. It wasn’t comfortable or relaxing.

The property was very clean and accommodating

Excellent and friendly staff Towels left unattended so that no sun chairs available

Excellent and friendly staff Towels left unattended so that no sun chairs available

Rooms could use an update. Tv, bathroom door, sink and ac needed repair. Breakfast was good.

the Staff. Really they were the best. Always polite and helping us for every little thing. there are many Argentines. If you don't have a problem with them screaming in the aisles when you are sleeping, to see them going with soccer t-shirts to have breakfast and serve themselves dishes for 3 people and leave half of them, stay in the pool seing like they leave dirty around the pool and tables, or if you want to go to the beach in the morning and use a deck chair, but you can't sit because are of all theme occupied with towels or bags so that no one else can use them, Until 4 hours later when the rest of their family arrives and you have nowhere to sit, then you can go to this hotel. Unfortunately as an Argentine that I am, if you can avoid them, even better. The staff is the best thing about the hotel, but they don't do so much. Without Argentines, the hotel would be a very good place. Greetings.

Superb

Exceptional

The lobby was clean . The breakfast bar was amazing. The staff were polite and warming . There were 3 elevators located at the property, however only 1 was working during my 2 day stay . This was very frustrating as the wait time was over 20 mins for an elevator!!! The rooms did not come with a body mirror , the pool was disappointing. Very small for a resort “ style hotel . The price was not fit for the accommodations.

The lobby was clean . The breakfast bar was amazing. The staff were polite and warming . There were 3 elevators located at the property, however only 1 was working during my 2 day stay . This was very frustrating as the wait time was over 20 mins for an elevator!!! The rooms did not come with a body mirror , the pool was disappointing. Very small for a resort “ style hotel . The price was not fit for the accommodations.

Very good!

Food in the morning was great with a wide range of variety . however the Diner menu isn't that great and their %discount they offer is just a hearsay not much different from just paying full price . what i didnt like is the push to charge you on the room .Also the dinner menu lacked basic things like pasta , grilled chicken that are regular eats for picky eaters . hotel is great , housekeeping is great , bathrooms were a little slippery my daughter almost broke her leg multiple times in and out of the bathroom floor . a sign to say its slippery would be great . the outside bar by the pool the attendants seemed standoffish even the reception guys . otherwise /overral great location but i will not be staying again .

The breakfast was good. I love that it was a buffet and had a great selection of different foods to choose from. I wish they would have more Turkey products.

The breakfast was good. I love that it was a buffet and had a great selection of different foods to choose from. I wish they would have more Turkey products.

Great food, good location,nice view from the room. Rooms are little bit old, there is no closed door for toilette. Stuff are rude, especially if they not receive expected tip. Tip should be something you deserved not by default. One morning we waited in bar 10 minutes without waiter to come and serve us. Also, no one helped us with out baguage upon check in and check out eventhough one person was disable so help would be very needed.

Bad

Breakfast and dinner buffets were excellent. Felt like a resort. We had a partial ocean view room and the balcony view was amazing, as was the room. The staff was wonderful. However the person who assisted with checkout at the desk was not very friendly. It felt a little like he thought I didn’t belong there. I would definitely stay there again. Valet parking only, for $50 a day but the booking info said onsite parking options include a garage.

Basic

Also, the walls are very thin and you can hear everything. Moreso, they did construction during my time there without offering a discount. Waking me and everyone else up too early. View of beach is great, not unique.

Parking is very limited. Valet was full. Had to drive around till they had some available… breakfast buffet was great. Valet staff on the day we arrived were rude and not helpful. Hotel needs some maintenance… it is outdated.

It’s was clean and the breakfast was good Are toilet wouldn’t flush sometimes and one of the sinks we’re feeling up with water, the pillows were super flat , and they need two Queen beds not two full beds!

It’s was clean and the breakfast was good Are toilet wouldn’t flush sometimes and one of the sinks we’re feeling up with water, the pillows were super flat , and they need two Queen beds not two full beds!

Exceptional

Very good location, decent breakfast and amazing pool and beach facilities!! I had a very frustrating experience at this hotel. We arrived at 5 AM with children, and the front desk staff was completely inflexible and disorganized regarding an early check-in. Despite the situation, there was no empathy or effort to prioritize our room. We were forced to wait until 3 PM to get access. I do not recommend this place for families who value basic customer service and organization."

Very good location, decent breakfast and amazing pool and beach facilities!! I had a very frustrating experience at this hotel. We arrived at 5 AM with children, and the front desk staff was completely inflexible and disorganized regarding an early check-in. Despite the situation, there was no empathy or effort to prioritize our room. We were forced to wait until 3 PM to get access. I do not recommend this place for families who value basic customer service and organization."

Not a vacation spot.

Nice breakfast clean place No spa service inside hotel

No spa service inside hotel

Location nice Old fashioned room. You can hear people in the next room speak and listen to their conversation. Hallway incredibly noisy till late at night. Breakfast has a lot of options but is not warm enough, no fresh pastry and bread and therefore nothing really special. Therefore way to expensive for what you get

Close to beach. Reception area and restaurant.

Modern, Confortable, next to beach No Jackuzzi, No room service

Close to beach. Reception area and restaurant.

Modern, Confortable, next to beach No Jackuzzi, No room service

The staff at the front desk especially lyli who checked us in were exceptional ,the breakfast was great every day we stayed and the view from our room was stunning No lock on the patio doors and only two lifts which got busy at times

Breakfast was great. Mid beach was great for our crowd. Dinner buffet could have been better.

Breakfast was great. Mid beach was great for our crowd. Dinner buffet could have been better.

Exceptional

Exceptional

- Great food! Great amenities! Great section of the beach! Rooms were clean and modern! Negatives - Staff checking us in were not overly helpful - very transactional and seemed annoyed with any questions. - Beach had a lot of garbage - would be great if people would clean up after themselves, but if not, if there was staff to help pick up the garbage.

Nice Hotel near south beach outside space and public areas are beautiful, the room was ok could do with being modernised

The breakfast was great more than any other free breakfast I had the rooms were nice and the staff was very helpful

Bad

Loud and terrible.

Very good

Wide variety in on breakfast. Outside air vent on our balcony, and maintennace in room next door. Please replace the coffee machines with Nespresso's.

Superb

Superb

Superb

The pool and proximity to the beach was ideal. The beds were terrible and flat, we upgraded to a deluxe ocean view and the room was still blocked by palm trees and a little glance of the ocean. The tv was not working as the channels did not match the guide. The shower did not look clean, and I’m not sure if we were on a level that employees were coming in and out of but at 4am it sounded like pots and pans were being slammed together. Although the pool and the lobby was very nice and the service by the employees was great, the pictures on the website did not match what the room looked like in person.

We traveled with eleven members and everyone had a great time. The grandkids spent most of their time in the pool, which was well maintained and the surrounding area we kept clean. The alligator bar was an excellent addition to the stay

The staff was super friendly and accommodating. Loved the nice access to the pool. Our room was on the top floor and had an amazing view. Loved this place!

Breakfast and patio area great.

The hotel was very satisfying. Elegant,exception service very pleased.Will return.

Took 3 trips to front desk to be able to charge purchases on property

To make matters worse, the front desk claimed I checked in late, while the valet said I arrived early—clearly just to justify charging an extra $20 valet fee. We ended up paying more for parking despite leaving at noon the next day, which should fall within a 24-hour stay. According to them, everything must be strictly 3pm–3pm, completely to their convenience. The room was dirty: socks under the bed and a shoe size sticker still on the headboard. The nighttime dessert from the snack kiosk was inedible—we threw it out. At the beach, chairs were broken, no staff was available to help, and when we finally grabbed empty chairs ourselves, someone showed up just to tell us we couldn’t sit there. Umbrellas were not allowed, unlike other nearby resorts. Breakfast was overcrowded and far from relaxing. When I requested a courtesy late checkout due to the poor check-in experience, they dismissed me, said there were no notes, and essentially called me a liar—c

The balcony, the breakfast, drinks. I don’t feel it is worth $2400 for 4 nights. They need to update the hotel rooms it’s old fashioned and not the cleanest rooms. It’s nothing I wanted to record.

Breakfast was excellent, room was clean, staff were friendly and efficient.

Great location. Decent price great spot on the beach Maintenance staff didn’t really speak English. But front desk crew helped a lot.

Overall I felt the price of the room did not match the quality. It was dirty, the bathroom fixtures didn’t always work and I was let down by the room. When checking in the front desk staff often swore which was unprofessional with children around. However the breakfast, lobby aesthetic and pool area were all lovely which made up for some of the other features.

The hotel was fine enough, location is good, no umbrellas on the beach is crazy in this heat.

Beautiful hotel. Clean rooms. Gorgeous outdoor pool area. Great location and fabulous breakfast!

Beautiful location, provides towels and beach chairs. Lovely pool delicious food would stay again.

Location to beach. A bit pricey.

Our partial view ocean room was on such a low floor that we didn't really see anything,lol. Wasn't worth the cost of the upgrade. Breakfast is great. The towel cards are annoyance (you constantly keep counting how many you have because if you lose it it's $10. ) Parking is $50?!?! Found cheaper one somewhere else. Wasn't allowed to take a bowl of fruit to the room after breakfast.ok, it's a rule but I was treated like stealing a $200 lobster. Lol. They rather threw it away then let me keep it... Beach is nice and clean. Not enough chairs and umbrellas for everyone. So be early. Staff is nice. Pool area is nice, although the pool is not large but was enough. Kids were happy:). It's only about 4-5ft. Not bad overall at all but would probably try a different hotel if visiting the town again.

Very dairy rooms very bad service. I wouldn’t recommend it this place.

Staff was rude at check in,, room was not clean and smelled mold … ended up getting Airbnb very next day and check out 3 days early without refund.

everything

The breakfast was great variety of food ,avé the dinner buffet was excellent,,staff was very helpful,wish I had the beach view room or at least with a balcony

Great hotel. Great staff. Elevators take 30 minutes-only complaint.

Ocean and beach view wonderful

The breakfast was phenomenal so yummy so much verity

Great location. Nice heated pool. Comfortable room. Beautiful grounds. Service in restaurant not great. TV inferior. Ran out of hot water.

Love everything about this hotel! Will stay there again.

Breakfast and dinner were great. Room was clean and staff was all very friendly and accommodating

Location Noise

Free buffet style breakfast, easy beach access Staff was rude. Front desk Lyli gave attitude upon checking in and was aggressive. Zero accommodations from the hotel. No microwaves. No early check in. $50 parking for valet. Little beach chairs, although included, there aren’t any available due to low quantity. “ ocean view “ room is actually extremely partial view of the ocean although not stated anywhere. Overpriced food and drinks at pool area ($60 for 2 drinks)

Nice location on the boardwalk and right next to the beach with beach chairs provided. Great breakfast buffet and very friendly staff. Rooms were nice and clean.

Nice hotel.with nice pool

The tv didn’t work. I repeatedly called and nobody fixed it. The windows were so dirty we could barely see out of them. I also found a blond long hair on my pillow which didn’t belong to me. Front desk could have been nicer.

Perfectly located, friendly staff

We arrived late due flight delays and our room keys didn’t work 5 times, we had to have them re-keyed, go to the 4th floor and back again and again just for them to never work. A maintenance person came and fixed it after the fifth time. We were assured we would receive compensation for the issues but did not. We were unable to use the dinner vouchers we prepaid for due to schedule issues.

Room as not very clean. I had to ask them to re-clean the room in the first day. This was pur 4th consecutive year staying at this property. I was disappointed with the cleanliness and the staff. They always seemed annoyed when we would approach the front desk.

(My mom's account I reserved through). First room the door didn't lock. It took until the next day to get a new room. Manager was rude and not helpful. There was construction next door so it was really loud. It was not a good experience.

Location, installation and kind service

The view from our room was nice. Overlooked the Pool and you could see the ocean in the distance.

The pool area was great with a great location on the beach.

Hotel is clean and sitting on great location close to everything. Needs some renovation some areas are outdated. Staff were very nice and welcoming. Very good hotel overall

I liked the options for seating around the pool. Pool side beverage service was appreciated, as well as the availability to smoke up near the cafe. Some of the staff at the cafe truly knew what they were doing, and some needed extra explanation, but everyone was kind and helpful. It was a bit inconvenient to have to bring a card in exchange for our towels. Seems like there could be an easy digital tracker per each room, towels returned, towel allotment restored. The fare at both restaurants were pretty mediocre fried American food. Standard bar food. It would benefit the hotel and the clientele to have multiple salad options/ fruit cheese plate options for kids and adults.

Terrible

Everything was great. Breakfast was a huge disappointment. Food was way overcooked and dried out.

The room was very nice the ocean view was fabulous

Nothing

Fresh coffee should be there in lobby at all tomes. All else was good friendly staff fresh breakfast cleanliness e.t.c.

Partial

Horrible

Room was okay. The beds were smaller than we expected and there were only flat sheets on the mattress rather than fitted sheets. Breakfast was very good, pool and beach access were great.

Room was okay. The beds were smaller than we expected and there were only flat sheets on the mattress rather than fitted sheets. Breakfast was very good, pool and beach access were great.

This will be the second time we stayed at Riu Miami and would stay here again very friendly clean right on the beach

This will be the second time we stayed at Riu Miami and would stay here again very friendly clean right on the beach

The valet was rude. The front desk staff was not as professional as I would expect. The room quality was very poor- the shower smelled like mildew and the water pressure was very weak.

The valet was rude. The front desk staff was not as professional as I would expect. The room quality was very poor- the shower smelled like mildew and the water pressure was very weak.

Unfortunately, there was construction above our room during our five night stay. From 9-6 each day there was extremely loud jackhammering above our room which made it impossible to be there. The front desk and Expedia did nothing to resolve this. The room was fine, the staff was friendly but not helpful in resolving the issue. Others on the top floor had the same complaint. I would not stay at this hotel again.

Unfortunately, there was construction above our room during our five night stay. From 9-6 each day there was extremely loud jackhammering above our room which made it impossible to be there. The front desk and Expedia did nothing to resolve this. The room was fine, the staff was friendly but not helpful in resolving the issue. Others on the top floor had the same complaint. I would not stay at this hotel again.

Staff are great but the bed and pillows were uncomfortable. Especially the pillows they are horrible. I had to use a towel as my pillow. Other hotels have feather pillows that are far more comfortable. It would be nice to have a choice. For this reason we won’t return. It’s too bad because everything else was nice.

Staff are great but the bed and pillows were uncomfortable. Especially the pillows they are horrible. I had to use a towel as my pillow. Other hotels have feather pillows that are far more comfortable. It would be nice to have a choice. For this reason we won’t return. It’s too bad because everything else was nice.

Inadequate parking plus the disconnected valet attendants were abysmal. The breakfast service was the one redeeming aspect.

Inadequate parking plus the disconnected valet attendants were abysmal. The breakfast service was the one redeeming aspect.

It was pleasant!

It was pleasant!

The place wasn't on the level of other Riu resorts. If you need to nap or rest during the day the maids are really loud. We actually thought there was construction. The rooms are just OK. The food options available were just ok. I would not stay here again

The place wasn't on the level of other Riu resorts. If you need to nap or rest during the day the maids are really loud. We actually thought there was construction. The rooms are just OK. The food options available were just ok. I would not stay here again

The Florida restaurant breakfast and dinner are excellent!

The Florida restaurant breakfast and dinner are excellent!

Amazing location with a stunning beach view. Good food options, close walking to many other restaurants and shops. Wish there were umbrellas at the beach. The walls are thin and we heard our neighbors quit a bit, but other than that a wonderful stay.

Amazing location with a stunning beach view. Good food options, close walking to many other restaurants and shops. Wish there were umbrellas at the beach. The walls are thin and we heard our neighbors quit a bit, but other than that a wonderful stay.

Clean and friendly and close to the beach

Clean and friendly and close to the beach

We had a wonderful experience at this hotel. The rooms were very clean, comfortable, and well maintained. The service was outstanding — professional, friendly, and truly high-level. The breakfasts were amazing with a great variety and everything was fresh and delicious. Overall, everything exceeded our expectations. We would definitely stay here again and highly recommend this hotel.

We had a wonderful experience at this hotel. The rooms were very clean, comfortable, and well maintained. The service was outstanding — professional, friendly, and truly high-level. The breakfasts were amazing with a great variety and everything was fresh and delicious. Overall, everything exceeded our expectations. We would definitely stay here again and highly recommend this hotel.

Habitación excelente, muy buena.Desayuno , cena y atención personal mediocre.

Habitación excelente, muy buena.Desayuno , cena y atención personal mediocre.

Every thing was fine

Every thing was fine

room was clean and the hotel was located near all the great spots.

room was clean and the hotel was located near all the great spots.

Amenities were great.. pool, beach access, staff, restaurant… room a little tired looking

Amenities were great.. pool, beach access, staff, restaurant… room a little tired looking

Great room. Great staff.

Great room. Great staff.

Great room. Extremely courteous staff

Great room. Extremely courteous staff

Great location

Great location

The hotel was a lot more basic than we were expecting. We were disappointed with the communal area, in terms of not having a beautiful bar area for evening drinks. The bedroom was ok, but nothing special and a little clinical. In addition check in was very inefficient. All in all, nothing terrible about the hotel- but it simply adequate - lacking the "special factor".

The hotel was a lot more basic than we were expecting. We were disappointed with the communal area, in terms of not having a beautiful bar area for evening drinks. The bedroom was ok, but nothing special and a little clinical. In addition check in was very inefficient. All in all, nothing terrible about the hotel- but it simply adequate - lacking the "special factor".

Yes. Overall the entire staff was courteous and helpful.

Yes. Overall the entire staff was courteous and helpful.

The room was great value for money. We have stayed in Miami several times & paid 3 times as much in other hotels for a smaller room. The staff on the whole were helpful & polite. The breakfast was great …plenty of choice & the dining room was spotless. Hubby said coffee was fab. One downside …when we booked we specifically emailed the hotel to ensure we had a car parking space available …we were told this wouldn’t be a problem. But when we arrived around 10.00pm the hotel car park was full & the only alternatives were a car park 11 minutes away or the street. Given we had been travelling for 24 hours this was not ideal. So don’t assume because you ask you will get a parking spot. It’s a pity you can’t pre book a spot

The room was great value for money. We have stayed in Miami several times & paid 3 times as much in other hotels for a smaller room. The staff on the whole were helpful & polite. The breakfast was great …plenty of choice & the dining room was spotless. Hubby said coffee was fab. One downside …when we booked we specifically emailed the hotel to ensure we had a car parking space available …we were told this wouldn’t be a problem. But when we arrived around 10.00pm the hotel car park was full & the only alternatives were a car park 11 minutes away or the street. Given we had been travelling for 24 hours this was not ideal. So don’t assume because you ask you will get a parking spot. It’s a pity you can’t pre book a spot

This was our second consecutive stay at the RIU Plaza in Miami - Everything from staff to food to cleanliness was great. It's the perfect peace of mind place for a family with young children. Not a single negative thing to say. Thank You!

This was our second consecutive stay at the RIU Plaza in Miami - Everything from staff to food to cleanliness was great. It's the perfect peace of mind place for a family with young children. Not a single negative thing to say. Thank You!

Rooms were dated and lacking amenities for the price level

Rooms were dated and lacking amenities for the price level

The hotel is clean. The staff will greet you but not immediately. The rooms are ok but the beds are small and everything is built for shorter stature people. I am average and the beds and toilet are short! TV's are older. Everything is average and ok.

The hotel is clean. The staff will greet you but not immediately. The rooms are ok but the beds are small and everything is built for shorter stature people. I am average and the beds and toilet are short! TV's are older. Everything is average and ok.

Hotel precisa de reforma. A recepção não foi cortês. NINGUÉM nos ajudou com as bagagens, tanto no check in quanto no check out. O pessoal do bar nota 10. Não recomendaria este hotel… Desculpe pela sinceridade. Obrigado!

Hotel precisa de reforma. A recepção não foi cortês. NINGUÉM nos ajudou com as bagagens, tanto no check in quanto no check out. O pessoal do bar nota 10. Não recomendaria este hotel… Desculpe pela sinceridade. Obrigado!

- The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

- The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

rooms were not great and hallways to the room looked like a hospital facility not cozy

rooms were not great and hallways to the room looked like a hospital facility not cozy

👍👍👍

👍👍👍

We were told to go to the front desk to get a discounted coupon for the on-site restaurant. They didn’t explain that the restaurant was buffet only and that there was no dinner menu available. I ended up paying $100 at the front desk for a dinner that was nonrefundable with a minimum buffet. I felt totally conned.

We were told to go to the front desk to get a discounted coupon for the on-site restaurant. They didn’t explain that the restaurant was buffet only and that there was no dinner menu available. I ended up paying $100 at the front desk for a dinner that was nonrefundable with a minimum buffet. I felt totally conned.

Nice location

Nice location

hotel muy bien ubicado excelente atencion

hotel muy bien ubicado excelente atencion

I ordered additional towels. Never got them. Valet rates are outrageous. They even charge extra $20 if you are arriving earlier than 3 pm. Such a ripoff.

I ordered additional towels. Never got them. Valet rates are outrageous. They even charge extra $20 if you are arriving earlier than 3 pm. Such a ripoff.

Front desk staff was not very helpful. Even before the stay, I called to ask some questions. They were not helpful and lacked interest when asking basic questions (i.e. parking at the hotel). Also, there was a clump of hair in the bed upon check in. I wish I could attach the photo.

Front desk staff was not very helpful. Even before the stay, I called to ask some questions. They were not helpful and lacked interest when asking basic questions (i.e. parking at the hotel). Also, there was a clump of hair in the bed upon check in. I wish I could attach the photo.

Room was not worth the money. but the staff was friendly and the breakfast was ok. you could improve the breakfast and the over all smell of the hotel.

Room was not worth the money. but the staff was friendly and the breakfast was ok. you could improve the breakfast and the over all smell of the hotel.

Breakfast was great.

Breakfast was great.

its really good and clean

its really good and clean

Excelent

Excelent

The room floor was filthy, our white socks were black by the end of the day. Staff did not have warm greetings or feel like they were very interested in helping us. We had no blankets on our beds only two bed sheets, we called down for blankets and it took 45 min to receive and they were thin prison/type blankets. Overall not a good experience. Pool was nice, ocean was close.

The room floor was filthy, our white socks were black by the end of the day. Staff did not have warm greetings or feel like they were very interested in helping us. We had no blankets on our beds only two bed sheets, we called down for blankets and it took 45 min to receive and they were thin prison/type blankets. Overall not a good experience. Pool was nice, ocean was close.

The bed and pillows were uncomfortable otherwise it was good

The bed and pillows were uncomfortable otherwise it was good

The shower was blocked, it was impossible to secure the shower head, the wash basin plug didn’t work, the sash window wouldn’t stay up and hurt my fingers. The air conditioning dripped

The shower was blocked, it was impossible to secure the shower head, the wash basin plug didn’t work, the sash window wouldn’t stay up and hurt my fingers. The air conditioning dripped

Too long to be assigned the reserved room but finally everything is excellent in this hotel , that has access to everything especially directly to the beach and nice view rooms .

Too long to be assigned the reserved room but finally everything is excellent in this hotel , that has access to everything especially directly to the beach and nice view rooms .

Everything was great.

Everything was great.

Staff was excellent!

Staff was excellent!

The balcony view was amazing

The balcony view was amazing

Amazing loft of buffet, breakfast and dinner. The beach was amazing. Service was great. I will definitely come back.

Amazing loft of buffet, breakfast and dinner. The beach was amazing. Service was great. I will definitely come back.

And always being back the talk to to your travel agent. As of saying that’s what you get for not booking with us.

And always being back the talk to to your travel agent. As of saying that’s what you get for not booking with us.

Buffet was good and our room overlooked the beach

Buffet was good and our room overlooked the beach

Beds are uncomfortable and old. Linens and pillows are cheap and uncomfortable. Beach and pool staff are unhelpful.

Beds are uncomfortable and old. Linens and pillows are cheap and uncomfortable. Beach and pool staff are unhelpful.

El personal del hotel, para nada amable

El personal del hotel, para nada amable

Hotel limpio y ordenado, personal amable.

Hotel limpio y ordenado, personal amable.

Hotel limpio y ordenado, personal amable.

Hotel limpio y ordenado, personal amable.

Friendly staff and conveniently located near beach. The free breakfast was great and an added bonus. Would definitely stay again.

Friendly staff and conveniently located near beach. The free breakfast was great and an added bonus. Would definitely stay again.

Breakfast great room facing Collins ave. Toilet paper should be 2 ply for such fancy place water pressure in the 2sinks very weak

Charged an additional $66 over Expedia paid amount. Not the way the program is supposed to work.

Everything was fast, the clerk was nice and very friendly.

Reception staff

Great location and amenities

Rude front desk staff and service. No accommodation, the answer to everything is NO, so don’t bother to ask!

The room being cleaned each day and the generous amount of towels. Great shower, nice to have a heated pool. Restaurant buffet for breakfast and dinner was amazing

Booked an ocean view…got a view of palm trees on fourth floor. Rooms are outdated. Paid for extra person, seems weird in a two double bed room with three people. Despite paying for third person we routinely were given towels for two people. Air conditioning runs all night and is very loud. My wife used ear plugs at night. There was no microwave and the fridge had water leaking out when we arrived.

We didn’t like the food and our room was wired! Bathroom and shower room was the same and the door was a glass door which anyone in the too. Could hear you using bathroom!!

Breakfast was amazing! Hotel is.on the beach!

Front desk staff was annoyed that we were checking in, then had questions about the hotel. Once we got to the room we should have taken the rude staff as a sign. The room was dirty, black mold in shower, odor coming from bathroom. Looking at the outside it looks nice then when you walk in they must have hired the local trade school to do the renovations because it was horrible. Paint on the floor from painting walls and missing the wall, rust on the doors was painted over, balcony door did not close properly and you had to fight to unlock and lock the door. Make sure you bring a fan because the temperature is a fight. You either are cold or hot.

EL PERSONAL MUY POCO MABLE Y SERVICIAÑL, SOBRE TODO BAR DE ALBERCA Y RECEPCION

Big room, nice pool and beach, good breakfast. Slow hot water and not sure what facility fee invoice was for.

Room were very dated. Weird layout and not

Everything was great!

No hot water.

room and staff were friendly and the food package was ideal thanks again for a beautiful experience

I was expecting a beach view but didn’t have a beach view from my room

The area is lovely with reference to the locality of the beach and local shops/ restaurants. Staff very pleasant and kind. This included the reception staff, concierge, staff in the dining room, breakfast staff,housekeeping, towel staff, beach staff. Everyone! Will love to come and stay longer as I was there for just a day. Thank you.

Great location and family friendly. Pool and beach access are a highlight. Would come again.

Will be staying at the Palms next door when I come back.

Dinner and breakfast must start earlier as 6.30pm and 7.30 am is too late for families with kids.

Staff was great and friendly. Breakfast was excellent!

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We didn't have a very clear view of the beach, not as in the advertisement. The breakfast was not high quality. We opted to have dinner across the street.

Breakfast was amazing, staff was great and our room was very cleaned and the location was spot on.

Just sort the lifts out. It’s a problem and has clearly been a problem for some time. Either something more sinister is going off or management are so inept and ignoring things like these annoying ratings requests that nobody ever listens to the feedback of anyway.

The beach was beautiful!

Unfortunately, the inconvenience of having to walk up & down 6 flights of stairs because the elevators were not working, took away from what could have been a pleasant stay. To make matters worse, the reception staff never acknowledged the issue. Turns out the elevators are often out of service. I will not return, not will recommend this hotel if you are traveling with people needing assistance

We arrived early due to cruise and ask if we can check in a little early. Response your check in will be around 3pm. Follow up couple times and was told it be ready by 3…No one call or message us had to come back at 3 and room was finally available….and they put us in a room that was handicap accessible in which we did not request. Water flow out everywhere when shower…

The biggest problem was the lack of enough elevators for guests, especially during breakfast hours. You have to spend a lot of time waiting in line.

Lugar perfecto para pasarlo bien

The room and hallways were very stark. It was clean and staff was great. Very convenient location

Staff

Miami is beautiful

Front desk staff very friendly.

We didn’t have a beach view 😕 but the street side was very noisy, all day and all night lol… The actual hotel was nice, it rained a lot so we didn’t get to do much beach stuff but it was literally feet from the beach.

Beach was ok. Room was ok. Didnt have breakfast. Staff was nice

Amazing view!

We came for 3 nights for a wedding. It was just ok. The elevator being the biggest flaw. Too many guests for only 2 elevators.it was a long wait each time we had to take it. Our room was ocean view with a balcony. The view was nice. The linens and towels were stained and there was a toenail on the floor. The beds were comfortable. The morning buffet was pretty chaotic. A lot of choices but nothing made me want to go back. Lots of seating around the pool but a smaller pool than what we expected. Location was convenient. I guess for Miami prices this is standard. I just wouldn’t return.

The one thing that I have to mention about this hotel is their water pressure. Almost all hotels have little water flow and little pressure. It is normal, but this only hotel got the biggest water flow. It was amazing to take a shower that was more comfortable than own home. I have never seen a hotel with the water flow. It was so comfortable

La piscina se mantiene sucia..

Bernardo the front desk agent should be at the back of house. I walked to the front desk to check in & three agents were on the desk, i approached Bernardo, he saw me coming & was deep in conversation with his colleague. The colleague glanced at me nodded his head & i said hello. Bernardo was still deep in conversation, didnt acknowledged me or even said hello i will be with you shortly. I stood there for what seemed to be a good minute & a half before he turned his head & acknowledged me. That left a bitter taste in my mouth. I have visited other Rui properties & never experienced that kind of behavior. I dont think he needs training his behavior is innate. On our last morning i wasnt feeling well & my room mate went to the desk to ask where he could get some water, Bernardo was there, flat out said he didnt have any. My roomie ask if there was a water fountain cause it was urgent he got some water. It was the lady at the desk that said she could get us some water. Now thats elevating the guest experience.

The pool was very nice. The beach was easily accessible.

I am a picky eater but I found food on every occasion that suited my pallet at the restaurant and main dining room. The valet service was very good, we had no issues with our car.The bathroom tiles are very slippery it’s an accident waiting to happen, even though the bars are there, it doesn’t stop a person from sliding,also there’s a nasty smell coming from the bathroom I think it could be the drainage, it’s not nice at all. Thanks for your service I will visit again soon

Breakfast the best.

My second time staying here and it was just as good as the first. My only complaint was dinner and breakfast, the food was overcooked with lack of flavor

I didn’t like that there wasn’t waiter service at the pool or any water stations for filling up water. Valet parking for a guest is very expensive. Beach and pool were nice.

Great location. Very average service and not pretty like other riu properties I’ve stayed at

Todo super limpio el personal muy amable y eficiente muy atentos a todo , 100

The buffet selection is awesome! Staff are super friendly and helpful.

Beach view and service

Que no den la que las palmas obstruyen la vista al oceano que nos dieron una asi y pedimos cambiarla Todo lo demas excelente servicio

The staff is very friendly and accommodating. The king beds should, however, have 4 king size pillows instead of just 2. Also, spring for a Kerrigan in every room. Trust me, people want coffee in their room. They don’t want to have to dress to go to the lobby for coffee. Additionally, we were told we couldn’t bring coffee to our room and room service was not available. 😟

Riu is where we will be. The rooms were clean and our ocean front was breathtaking! Also with us having just 1 day this was the perfect place because it is an experience in its own. Nice restaurants with good food and the bar tender OMG! Cafe for the coffee drinkers and a garden style pool area. The icing on the cake was the free breakfast buffet style! I truly have never seen a breakfast buffet better than this! There were plenty of option for everyone and plenty of seating. Thank you Hotel Riu for an AMAZING experience!

Try run down. Not what I pictured Miami Beach to be like

Staff is extremely helpful and friendly.

I stayed at RIU Miami and was extremely disappointed with the service. They only provided 2 small bottles of water, and when I asked for more, I was told I’d have to buy them at $4 each. For a hotel charging nearly $300 per night, it’s unacceptable not to have basic amenities like complimentary water. On top of that, there were no dental kits, no slippers, and not even laundry bags in the room. For the price, I expected much better. Terrible service and not worth the cost.

deluxe king room was very spacious and beds are was very comfortable. Buffett breakfast was phenomenal - so much to choose from. Beautiful pool area. Direct access to the beach , which included a walkway/ boardwalk along the beach which was very beautiful.

Rooms need a remodeling

not at this time

Excellent Choice thx RIU Will be back soon

Las áreas del hotel bien limpias pero la limpieza de la camarera en HAB mala

Beautiful hotel and staff , the beach area was amazing I want go back soon ❤️❤️❤️

Great resort...love the amenities

Breakfast

We stay three nights didn’t have to leave the hotel had a pool head to Beach

Bad condition of the rooms. The glass door doesn’t close properly, leaving gaps. There weren’t enough loungers for the number of people on the beach; many had to lie directly on towels.

Honestly the staff made the stay so pleasant. They were very accommodating, kind, friendly, helpful and respectful. The “breakfast included” option was wonderful, great selection, I have a milk allergy and there was milk alternative (almond/soy, etc), and I was able to have fresh fruit & have the cook make my egg with no milk. If I can make a recommendation it would be to list milk allergies on all foods. I didn’t eat anything else because I feared it may have butter or milk in it. The mimosa on 1 of the days was delightful . The pool was a nice size. The pool area did not feel overcrowded, the staff took great care. The Maid service, valet parking, pool towel person, food service staff were really great! If I could make 1 more recommendation is -in order to be truly environmentally friendly, I did not have my towels washed daily. However, more towel racks in the bathroom (for 3-4 towels) and in the shower (for 3-4 wash cloths) are needed. There was no where to hang towels and that’s probably why most people have to turn them in to get washed daily. Again. Thank you for everything! It was a great stay.

I also called late in the evening because housekeeping had taken one of the blankets from our room. To learn if u could get one back as our room had two beds, they said they did but there were no housekeeping and they couldn’t attend to my need; I had to go to the lobby. If I were staying at a cheap hotel I’d understand but I’m staying at. RIU really thought was going to get excellent service. Unfortunately service was not good; Also the restaurant opens for diner at 6:30; we left the pool to go have dinner, we’ll we weren’t allowed to go into the restaurant. the hotel, pool, beach access and all were good.

Hotel was perfect for us. It was close to the beach. Staff was very helpful. Breakfast and pool area were great.

Leider waren am Strand viel Seegras, sodass wir einige Tage gar nicht ins Meer gehen konnten. Am Pool war es aber Top!

We booked Oceanfront room, but we were given room at lower floor which didn't had ocean views, sheer disappointment.

Amazing!!

Prazerosa, confortavel

Very clean and well-kept hotel. I enjoyed my stay.

Everything was good however same breakfast choices everyday.

Great service the buffet and breakfast is just amazing and out of this world. Staff and everyone is so nice. I would highly recommend this resort and will definitely return

No microwave, no washer and dryer. Expensive. Not convenient for the guests. The buffet is pricey yet no good varieties of food. Not relaxing get away.

This was our fourth stay and it has been steadily declining.

Thank you! 'Til next time!

Very clean.

Staff is so nice. Pool is so busy and full of kids so hard to relax

The rooms were bad and old. The pool smelled like pee so bad besides being so small for so many people. Elevators were broken and if was so hard to get around. I didnt like this hotel at all. First time & last time.

Hotel needs a major renovation.

Great location

very close to beach , pretty nice area. Couldn’t have ask for a Better spot to be honest. Enjoyed my stay

Very nice place!

This was a great choice for us and an excellent stay. We planned last minute and was no disappointed. Room was great with great views. Upgrade to the partial view, worth it. Pool area was outstanding, great environment. Make sure you take advantage of the 1st night buffet discount, well worth it.

Property feels outdated, the rooms look old and the beds are soft with not very good pillows. The room key kept resetting and we had to go 3 times to enter our room. The pool is small and very hot.

The pool area is nice love how close the beach is really close

It’s an ok hotel, nothing special about it.

the beach area is not connected to the hotel with drink service etc. you need to grab the towels from the pool area During check in All ID’s checked which is good for safety.room service is slow that we had to call at least twice for sheet change/extra towel request.

The lower level rooms (floor 4) have no sea view even if you paid for that room! Which is disappointing. Front desk staff aren’t so friendly.

Very convenient location - slightly outdated but you can find food dinning options in and around the restaurant

Nice place to stay.

Overall, I had a great experience with the (Hotel Name); the staff was accommodating, and the amenities were great

It was very nice and clean. Room service was outstanding.

The staff are scammers. They taxed us a 250 fee for a smoking violation they only made us aware of at check out. I had the staff to walk up stairs with me to smell the room. I don’t smoke and never did we smoke in the room. But they made us pay it. When asking for corporates information. They called the cops for retaliation of asking for corporates information trying to embarrass us. We spoke to the police and the police stated that it was poor customer service and they should not have called after asking for corporate when we already paid.

The staff was very friendly. The breakfast buffer was great.

Excellet

Very good

The front desk team does not understand or execute a service culture. We stayed at the hotel for 4 days and on the first day informed the front desk that our televison was not functioning. They sent several maintenance people to check on it each time, the maintenance folks told us that there was nothing they could do to fix it. We asked to move and were told nothing available. We were told they would speak with management and get back to us- never heard a word. Upon check out, I asked if they would do anything on the invoice and was told that was not in their control. seems like not much is in their control. Need some service training.

By far the worse service with no accommodation for beach seating yet they charge for resort fees. When it was addressed the answer was "I just work here" "I donno" staff was rude and did not care when seating for pool and beach was addressed. Eye rolling and "checked out" staff....

This was my second time staying at this hotel and my last! The first time was great and may be because it was a year after COVID. Many ppl still not comfortable traveling. Front desk guy Luis is a liar!!! He promised to take off resort fees because we had several complaints. Sheets were dirty on the bed. No wash clothes and had to wait forever to get them. The sink kept getting stopped up. Maintenance came on the last day. We were there for four days. I will be taking my business to Loews Miami Beach Hotel where customer service is excellent along with everything else!! Never again Riu!!!!

nice

Great customer service. Lovely accomodations. Beach front and perfect location.

Clean

I checked out 2 days prior and they never checked me out or sent me my final statement

Horrible experience. Horrible front desk staff. Horrible management.

We enjoyed our stay, but our room was freezing. We were not able to adjust the air conditioner. And we didn’t find the heavy blankets in the closet till the following da :(

We lived the pool and access to the beach

The beach area connected was dirty. Not all the employees was respectful.

The property was nice, I wish the pool had been larger. The sunning area was nice but the ground underneath was hard, difficult to walk on. I would have like more "covered" areas around the pool. Food was good and plentiful but I think it should have been included in the price. It was extremely pricey (over-priced). I don't think I'll be back.

The staff was amazingly nice beautiful property easy access to everything. We definitely enjoyed our stay.

M

The staff was very kind and accommodating. Truly enjoyed our stay.

Cons: outdated room (entire 5th floor was very outdated.) Room had very strong odor of mildew that had been covered up by heavy perfume/spray. The scent was almost unbearable.

Beautiful hotel, friendly staff, very clean. The only thing I would change is more comfortable bedding. It wasn’t bad but for such a gorgeous hotel I expected better

Nice place to stay

Too old and noisy

My personal opinion, this place to much overrated, for this price you expect to get much more; maybe because I am from Europe, but for this price you can go anywhere and get better experience, for those who don’t travel outside United States would be cool

Perfect for us

Great breakfast, beautiful pool, awesome beach

The property and staff were very nice and friendly. The elevators were difficult to get and there was usually a wait to get up and down from the room.

Thank you. Nice property.

My rate is 3.5 star because there is microwave and the door of bathroom that there is lock

Fixing the floor we stay on smells so bad

We had issues with our room upon entering, staff was great and addressed issue. Pool closed too early was disappointed.

Nice hotel and pool. The beach is close easy access. Everything is clean the staff are nice. The alligator bar should stay open a lot later than 7pm for people who want to eat late. For the price you pay for this hotel all the rooms should a have a refrigerator and microwave we had 2 double beds with city view. We had a lot of food from area restaurants and ate it cold no microwave in the room. The breakfast buffet is good a lot of different choices. Overall nice stay

Very like it!

I wouldn’t go back here. Although nice extremely expensive. Drinks, food way over priced $$$$

So much to like about this property. Even with being rained out, the amenities and space made up for the down time. Alvin, at check in, was so help and accommodating, all while remaining calm, professional and kind. A lot of his female counterparts could use a lesson from him. The wait staff was so fun and efficient. We loved that the property was super family friendly, and everything was in walking distance. The pool and beach did not disappoint. Will return.

Loved my ocean front room with a balcony. Liked the location of the hotel. Is in quiet area but can easily get down to the action in South Beach via trolley. Pool and beach are nice. Service could be better. We requested more pillows that were promised but never brought. Service at beach was unhelpful. We arrived and were told we could sit anywhere so I picked a spot with a towel on it. Half an hour later someone came to tell me that was their spot. People come down very early to put towels on front row beach chairs to save their spot. I watched a drama unfold while several groups id sunbathers argued over chairs. One man had taken a picture of his towel on chairs two hours earlier to prove his ownership. Service at beach didn’t know how to handle. If they were more helpful as bathers came down it would help solve the problem.

Awful stay at the Riu. The rooms were not clean at all and unsanitary. Staff was disrespectful and only one elevator was working during my stay. Will never come back

One elevator was broken so going up and down to the room was a pain. Our room smelled like a bad disinfectant. The front staff was inconsistent, some very nice, some not so much. The breakfast buffet was terrific. Having close access to the beach was great. The head valet person was very aggressive about asking for a big tip.