Hilton Cabana Miami Beach Resort

Room were wonderful, staff was very helpful, beach view was amazing just not the construction next door. bar was nice wish they had more food options for breakfast and lunch and dinner. Overall amazing place

Nothing Rooms too small, water not hot,

The staff is very helpful and pleasant. Room was clean and beds were comfortable. Beach is great. Drinks were a little pricey. Overall great stay and experience

Please call to see if neighboring construction is going on. With that the beach and pool are not relaxing at all. BUT 5 stars for Our room. View was amazing. We got the beach view suit. Great space for our family of 4 and 2 teenage girls. If there was no construction this would of been the BEST location

The balcony’s have no privacy, if your neighbor is on the patio, you might as well become friends or go back inside. Staff was wonderful.

The staff was excellent and very helpful with all my questions

major construction going on next door, meant that pool time was pretty terrible. beach was totally covered in smelling seaweed, so not great either. no attempt to clean it or clear it is made. so pool = bad, beach = bad. prices in hotel are a little higher than most places, so it's expensive too.

Also, the hotel next to us was under complete construction, so we listened to jack hammers the entire 3 days we were there. Not very relaxing!! Would not stay here again!

The manager, cathy was a horrible person rude, hateful, dishonest, just all around terrible person from my experience with her and the little Asian girl that works with her was just as rude. Stephen was great at the front desk very helpful very honest the valet parking manager and system manager is very rude Money Hungry and lies about services the pool staff and the Restaurant very helpful nice great experience with the pool staff from towels to food services. I will give it 5 stars. All the sheets and pillowcases were stained and dirty floor was dirty. Furniture has scuff marks, and we aren’t tear on everything if they change management and get rid of cathy. And put Stephen in charge. The hotel would be run 100% better in my opinion and get rid the little Asian girl at the front desk fire the two managers in valet and the hotel would have four stars across the board.

Excellent

.

Beach view

Staff was rude

I booked two rooms. In the first room, the fridge and hairdryer were not working when we arrived. A technician had to come and fix them by reconnecting the cable and resetting the hairdryer. In the second room, the air conditioner kept lowering the temperature on its own, which made the room uncomfortable. The beach location is good, but the balcony design was disappointing because it was connected closely to other balconies, so there was very little privacy. Housekeeping was also inconsistent. The restrooms were not cleaned properly every time, and room service was not automatic. We had to ask every day for the room to be cleaned. The friendly staff helped, but for the price and location, I expected better room maintenance, cleaner bathrooms, and more reliable daily housekeeping. This hotel has a good beach location, but travelers should be aware that service and room conditions may not match expectations.

I liked the ocean view but all the extra fees and the valet parking fees were ridiculous

close to beach, nice little pool, good food construction next door. sometimes very loud during the day.

Noisy on balcony because of construction next door

No sabíamos que cobran 30 dólares si es que quieres una sombría cobran 35 por día extra eso no sabíamos después de eso estuvo bien

They hav no microwave in the room, they only one sink in there he bathroom and a he carpet is old. You should only book this hotel if you just want to be on the ocean side.

It was an good experience.

The hotel over all was good. The front desk staff needs Customer Service training. On one occasion the lady was looking at her phone while I was asking her a question. Another lady laughed at me when I came back downstairs because I couldn’t get into my room. She never explained that the wrist band was used to open the door. The rest of the staff such as the waiters, bar staff and vallet were great.

Valet parking people very good

Steps away from the beach. Great Cabanas beachside

Steps away from the beach. Great Cabanas beachside

Staff was great, room was okay, convenient location

Everything was good and there were no problems.

not a good experience with staff

Customer service at breakfast place we went on Monday may 25th was not good

Every part of this stay was great. Having quick access to the beach was fantastic.

I like the cleanness of the place my group was accommodated for a issue and food was great! Love the staff!!

Awesome hotel !!! Very friendly and accommodating staff. Pricey bar food, but we'll worth it! Bartender (Ant-Man) was ultra friendly and worth every trip to the bar! Every drink was perfect! We will definitely visit there on our next trip to SouthBeach

the main pool was under construction and the “breakfast included” in their website was misleading.

I feel the stay was great! Just wished they would allow the cabanas and beach lounge chairs to be used for longer than 6 pm.

Everything was great except for the room, had some stained bedsheets, shower curtain, and some paint on the floor near walls especially behind the sink table.

Construction on the property next door was not disclosed. The beach pool was closed on Monday morning for repairs also not disclosed. No return call from management for a refund on a cabana. Rude front desk staff told us we could use the cabana during a lightening storm. Every other staff member we encountered were amazing.

One of the pools and the hot tub were closed for renovations, and this should have been announced on the website. I reserved an ocean view room but I was given a room overlooking a dirty roof with air conditioners on it. The balcony and windows were filthy. I was moved to a different room which did have an ocean view, but there was a lot of construction noise coming from the building next door. The beach was covered in huge piles of seaweed, and no attempt was made to clean it off. The drinks at the bar were very expensive and the tip was added automatically onto the bill. I paid over $50 for 2 glasses of wine!

Beach view was great didnt go to the bar.

It’s all automated which was really annoying. It was hard to reach a person to talk. The renovation was poorly done. The staff did their best. Location was perfect. Restaurant below standard.

All around wonderful!!

Everything was wonderful clean and staff was wonderful.

Customer Service: * We had a great check-in experience. The front desk was fast and accommodating. * Our server Arturo was AMAZING, such a pleasure to engage with. Sergaud and Jofron were so helpful! * The pool attendant/server Wenser was GREAT and also a pleasure to interact with. Room: * Our room was clean, so I’ll give them a 3.5 out of 5 on the room; however, the carpet did have a slight soiled smell. Property: * The distance to the beach was convenient. The Property: * Online this property is listed as a 4 star hotel, however in reality it’s a 3 star hotel. The pictures online was quite misleading and might have been taken when the hotel first underwent renovation. * The property labels itself as a resort but there are no resort-like amenities—NONE! Food & Beverage: * The menu has a few Gems; however the portions are entirely too small for the price. For example: The shrimp and yucca dish contains (4pc) of shrimp and (6pc) of yucca fries for $22. * There’s a 20% Service Fee on EVERYTHING. I was also informed by one of the servers that this is a resort fee and not actual gratuity, which is alarming because I was charged a resort fee for each day of the stay during check-in. Pool Area: * The first floor pool area needs updating and better maintenance—especially the wall near the hot tub. * The third floor pool area is much larger; however, there’s limited service if you desire drinks or food. AND there’s construction happening at the property next door, so it’s a huge eyesore * There’s a rule of (1) towel per guest, for hygiene purposes that should be updated to (2) per guest. One to lay on the beach chair and one to dry off after the pool. * Lastly, as a guest at the hotel I found it ridiculous to charge for the “cabanas” $175 and $250—it seems like a money grab. pool. Customer Service: * Other interaction with other staff was not as welcoming. Some seemed passive aggressive and others seemed as if you were bothering them.

Customer Service: * We had a great check-in experience. The front desk was fast and accommodating. * Our server Arturo was AMAZING, such a pleasure to engage with. Sergaud and Jofron were so helpful! * The pool attendant/server Wenser was GREAT and also a pleasure to interact with. Room: * Our room was clean, so I’ll give them a 3.5 out of 5 on the room; however, the carpet did have a slight soiled smell. Property: * The distance to the beach was convenient. The Property: * Online this property is listed as a 4 star hotel, however in reality it’s a 3 star hotel. The pictures online was quite misleading and might have been taken when the hotel first underwent renovation. * The property labels itself as a resort but there are no resort-like amenities—NONE! Food & Beverage: * The menu has a few Gems; however the portions are entirely too small for the price. For example: The shrimp and yucca dish contains (4pc) of shrimp and (6pc) of yucca fries for $22. * There’s a 20% Service Fee on EVERYTHING. I was also informed by one of the servers that this is a resort fee and not actual gratuity, which is alarming because I was charged a resort fee for each day of the stay during check-in. Pool Area: * The first floor pool area needs updating and better maintenance—especially the wall near the hot tub. * The third floor pool area is much larger; however, there’s limited service if you desire drinks or food. AND there’s construction happening at the property next door, so it’s a huge eyesore * There’s a rule of (1) towel per guest, for hygiene purposes that should be updated to (2) per guest. One to lay on the beach chair and one to dry off after the pool. * Lastly, as a guest at the hotel I found it ridiculous to charge for the “cabanas” $175 and $250—it seems like a money grab. pool. Customer Service: * Other interaction with other staff was not as welcoming. Some seemed passive aggressive and others seemed as if you were bothering them.

A1

Valet parking was good

there is construction going on next door so it does take away from the peace and quiet

We booked the cabana for $275 tv was not working, staff tried to fix it, still did not work! Pillows were really dirty. We told staff, they changed our pillows and gave us 50% off our cabana food and drink orders. They also comped one night of our resort fee. All in all I was disappointed in the stay , however the staff did try to make up for it which was good. Will I be back, probably not! Will I recommend, probably not!

The hotel is overly charged for the rooms

Staff was cooperative needs little more effort to solve the problems and little more maintenance like washroom doors wasn’t closing but after so many times complaints room get changed overall good experience and than our safe get stuck with low battery just small things need to fix

Exceptional

Near beach, pool, bar and restaurant. Not far from Airport, shops and cruise port!!

1

Great Stay!!

Just a horrible experience. It is extremely disorganized

Our room was next to the pool, which was a good bonus. Guests at the hotel can be noisy at nighf.

Superb

NA

I like the location, the staff and the atmosphere NA

Staff was well informed and helped with the area and activities.

Any interaction with employees was very disappointing. Basically everyone seemed miserable and despised talking to guests. Beach is right outside hotel. Free towel, chairs. Pay for umbrella or cabana. We only stayed two nights and it was overall adequate for our plans. Price point compared to other resorts is reasonable for beach front.

Clean rooms extremely friendly staff. Great food Very clean facility

Staff at reception was very unfriendly. Even the people that were friendly, have no training in hospitality. The overall experience was very poor and most likely will never come back to a place with people that don't want you to be there.

Great view great room great time

The AC in my room didn’t work. The room was dirty so also not sure how it took so long if my room was dirty. The dayshift front desk staff was rude.

The staff was very friendly, Room was clean and ready early. The ocean view of the beach from 7th floor was spectacular. I will say the hinges needed replaced on the heavy glass shower door. The comp bicycle was a nice perk. Multiple pools and a hot tub gives options. I would recommend Hilton Cabana.

The people who worked there were very very nice and were interested in helping. The coffee area was great and the people who worked there were friendly and were there on time!

The people who worked there were very very nice and were interested in helping. The coffee area was great and the people who worked there were friendly and were there on time!

Bathroom shower had a leak that spread to the entrance. Ice machine was not working. Self checkout machine in the lobby was not working. Food and cocktails at the pool bar were particularly not good. The room itself, location, and access to the beach were very nice though!

Nice ocean view. Great amenities.

Staff was amazing

Pedrina was extremely kind and patient. She went above & beyond to provide excellent customer service.

Good view of Ocean. Beach was also good.

When I contacted the front desk, they sent someone to check the shower door, and he said it needed to be replaced. As for the phone and fridge, no one seemed to care or take any action. They didn’t even offer to move me to another room. The manager was particularly rude. A staff member initially said they would waive the upgrade charge and offer some restaurant credit, but the manager later said he needed to confirm with that employee before approving anything. Not only did they ignore the issues, but they were also reluctant to provide any compensation. I strongly advise against staying here. The photos are misleading, and the service does not match expectations.

The property charges $54/day to park a car: no other safe options. They also charge $35/day "a resort fee", an excess fee. The expedia payment doesn't include these either fee. Your stay will be about $89/day more than quoted on expedia. Beware!!

Everything was good

Everything went great. Very nice property. The only bad thing was they are doing construction on the building next door so you hear some drilling during the day but it wasn’t too bad

There was no microwave in the room in which to heat up any food you may have. Which led me to feel as though the hotel wanted you to purchase food strictly from their restaurant or other venues causing you to spend more money. There was one located in the snack area of the lobby of the hotel which wasn’t ideal. No one wants to pack up their food and take an elevator ride down only to find you may possibly have to wait in line to use and back in the elevator. The oceanfront view from my room was the only thing that was comparable. The cleaning staff were very pleasant.

It is a big problem when it is raining, they close the beach, the bar gets wet, everybody leave the pool and the gazebos, etc. it would be great to think about a better way to solve the problems when it is raining (roof cover, etc.)

Avoid this property. Look closely at the picture from the perspective of the beach. The lower level of rooms on the right side facing the ocean are obstructed by the building in front of it. I booked a two queen bed room with a deluxe balcony. Room 528 had a balcony like a cement box. The staff was argumentative, saying that even with a deluxe balcony a view is not guaranteed. Awful. There shifted us into two worse rooms over 4 nights. In addition, there is construction going on at the building next door. Jackhammers on concrete all day long. The beach (not managed by Hilton by the way) was lovely, and the staff managing those yellow umbrellas were kind. Just note, a beach cabana rental is $150. I'm sure there are way better properties than the Hilton Cabana in Miami. I would skip this one completely.

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Rooms aren’t what they look like in the pic but if you’re staying and not planning to spread a lot of time in the room then this will work! Great beach access!

There were several holes/paint chips in the ceiling, walls had a thin layer of dust on them along with sand, stained sheets along with unswept floor. Lastly we were locked out of our room due to a lock malfuntion resulting in missing our dinner reservations.

Clean room. Nice staff. Breakfast good.

Lobby bar was perfect for sun and rain showers

Beach view was amazing! Dewright Johnson took GREAT care of us. Other staff members were nice. The bartender was not friendly. Waiters were sweet. I was surprised about the $35 resort fee on my bill though. Overall it was a great stay.

We had a great vacation here at Hilton Cabana

No hot water; broken shower handle; other fixtures were broken (e.g. balcony locks, fencing) pool area is dated. Unfriendly staff. The only bonus is the access to the beach. Otherwise, this hotel is not worth the cost.

The beach Dated room Holes in the beach lounges Having to pay extra for umbrella on the beach

Hotel management refused to provide a pull out bed for my child because I had a room with two bedrooms.

el hotel super sucio y el parqueo demorado,para ser un hilton las habitaciones super feos los baños y ae salia el agua de la ducha oor todo el baño

Too expensive, poor water pressure in shower, shower door doesn’t close all the way. No free breakfast. Concierge is only there certain hours, and other staff were not helpful on bus system. No stairs leading up to hotel, you have to walk an inclined drive. Valet were nice and professional. No shuttle to and from airport.

It's a good place

Very nice

Stayed for 3 days at the hilton cabana hotel. The rooms were spacious and beds comfortable. Two pool decks and the hot tub that stayed open late was great with close proximity to the beach and boardwalk. Most of the staff was very pleasant. Antoine at the beach bar was attentive and personable. Samantha at that same bar was rude and ignored us when we asked for ice. They should have an ice machine on the main floor. There was very loud construction going on right next door so it was not relaxing at all to sit out on the upper pool deck. We had a reservation for 3, the resort fee only covers 2 people so any extra beach chairs you need they will charge you an extra resort fee. That should have just been factored into the reservation resort fee in the beginning. Overall good stay for budget friendly hotel but wouldn't return.

Exceptional

Our room had a stunning ocean view, was very clean, and the bed was super comfortable. The pool area was great specially the kids enjoyed a lot.

Called maybe 5 times for towels. After so many attempts i felt I was begging. Never got towels

The food was good Called maybe 5 times for towels. After so many attempts i felt I was begging. Never got towels

Great stay. Only complaint, parkiing is expenisve. But there is street parking available.

This was my second day beautiful experience staff very kind courteous housekeeping staff amazing wait staff kind and accommodating very clean hotel air conditioning worked amazing pools clean pool and beach attendance very kind and attentive to guests A+ experience

The staff at the Hilton Cabana was excellent. However, the facilities was very poor. If it wasn’t for being on the beach this facility would be a two star rating.

Right on the beach. Staff was very helpful. Everything was clean. Bar open to the outdoors. Great vacation spot!

Shower floor was not appealing, so showered in socks but the room was great. Great view of the ocean with balcony. Would have liked to not to be in a corner room because building to the right is crappy looking under construction. For the most part good room and resort. Valet very expensive, $55 a day!!!

Clean rooms and friendly staff!

Nice but little bit overpriced compared to what we get.

The only positive of this hotel is the location. The food is bad and everything is charged even the beach umbrellas.

it was really nice. Excellent service.

Understaffed, restrooms were dirty(I believe its mostly the customers fault, people need to be more clean, can’t blame the staff not sure how their schedules are but they could use more to keep the place clean and everything flowing)

Some staff... Better train staff!

Some staff... Better train staff!

And housekeeping was wonderful! I would stay there again!

Cons: I had high expectation from this resort as it is a “Hilton” hotel. Customer service was mid. I asked for extra duvet/comforter since the blanket we had was really thin. It wasn’t given to us until the next day after we asked the third time.

The resort is conveniently located to the beach with access to beach chairs. The rooms were very comfortable. Some of the staff especially at the pool, beach and valet were very friendly and accommodating. Given the amount that we were already charged for the resort fee, I thought it should've included an umbrella since there were no other beach amenities available that were advertised on the website like paddle boards. I was also very disappointed that the resort fee included bike rentals that only worked for 1 day of our stay. I felt like I overpaid for something that I was never able to use. The 2nd pool on the 3rd floor was unusable due to the construction next door and the fact that it never gets sun due to being between 2 high rise buildings. I know this is unavoidable but should be made known ahead of time.

The resort is conveniently located to the beach with access to beach chairs. The rooms were very comfortable. Some of the staff especially at the pool, beach and valet were very friendly and accommodating. Given the amount that we were already charged for the resort fee, I thought it should've included an umbrella since there were no other beach amenities available that were advertised on the website like paddle boards. I was also very disappointed that the resort fee included bike rentals that only worked for 1 day of our stay. I felt like I overpaid for something that I was never able to use. The 2nd pool on the 3rd floor was unusable due to the construction next door and the fact that it never gets sun due to being between 2 high rise buildings. I know this is unavoidable but should be made known ahead of time.

The room was large and airy. The beds were incredibly comfortable. Very clean. The beach access was great! There are no partitions between the balconies and a person two rooms down was loudly talking on a zoom meeting while I was trying to enjoy some quiet time on the balcony. There was also construction at a nearby building that was very loud.

The room was large and airy. The beds were incredibly comfortable. Very clean. The beach access was great! There are no partitions between the balconies and a person two rooms down was loudly talking on a zoom meeting while I was trying to enjoy some quiet time on the balcony. There was also construction at a nearby building that was very loud.

Horrible experience. Room had no water pressure and was only fixated to hot. Room service did not come and clean the room at all. We also informed the hotel that we had to check out one night early due to a blizzard and was told that it had been approved by the hotel to later be told that they declined our refund.

Horrible experience. Room had no water pressure and was only fixated to hot. Room service did not come and clean the room at all. We also informed the hotel that we had to check out one night early due to a blizzard and was told that it had been approved by the hotel to later be told that they declined our refund.

Welcoming staff, clean rooms and comfy bed. Nice pool and beach access. Great pool bar and restaurant area. Great location.

Welcoming staff, clean rooms and comfy bed. Nice pool and beach access. Great pool bar and restaurant area. Great location.

The hotel was extremely loud at all times. Between construction and the rooftop party next door from sun up to sun down it was a lot! The reservation was for 3 yet there was only sets of 2 for everything. The sofa bed had no linens on it or in the cabinet. And I never received a final receipt.

The hotel was extremely loud at all times. Between construction and the rooftop party next door from sun up to sun down it was a lot! The reservation was for 3 yet there was only sets of 2 for everything. The sofa bed had no linens on it or in the cabinet. And I never received a final receipt.

hidden charges and charges for stuff we did not use or order.

hidden charges and charges for stuff we did not use or order.

Bad

Clean room, nice workers, great drinks.

Clean room, nice workers, great drinks.

Great amenities

Great amenities

All staff was friendly and helpful! Good coffee at the little coffee shop. Everything we ate at Alisson's Restaurant was amazing.

All staff was friendly and helpful! Good coffee at the little coffee shop. Everything we ate at Alisson's Restaurant was amazing.

Clean room, friendly staff. The pools and beach access were incredibly nice. Service on the beach was awesome to have as well.

Clean room, friendly staff. The pools and beach access were incredibly nice. Service on the beach was awesome to have as well.

Very clean facilities very enjoyable

The amenities I paid for weren’t available and no notice was given to me prior to check in

The amenities I paid for weren’t available and no notice was given to me prior to check in

All staff was very friendly. Loved that it was on the beach. Food at the hotel was all delicious.

All staff was very friendly. Loved that it was on the beach. Food at the hotel was all delicious.

Just ok

Just ok

FLL to Bogota terminal 1. 2:30pmAvianca#37 Conf. AGKQ3Z, Tuesday, Feb 3 · 2:30–3:30 PM

FLL to Bogota terminal 1. 2:30pmAvianca#37 Conf. AGKQ3Z, Tuesday, Feb 3 · 2:30–3:30 PM

Nice location

Nice location

Room was perfect!

Room was perfect!

Hfjftbc

Hfjftbc

Clean rooms, resort style hotel two pools, hot tub one pool is heated. Lovely cabanas on the beach to relax and great service services right to you

Clean rooms, resort style hotel two pools, hot tub one pool is heated. Lovely cabanas on the beach to relax and great service services right to you

Fantastic staff!!! Thank you very much

Fantastic staff!!! Thank you very much

Staff was great

Staff was great

The staff was friendly, the room was clean, and the location was perfect!

The staff was friendly, the room was clean, and the location was perfect!

Hotel is run down. There are better options in Miami.

Hotel is run down. There are better options in Miami.

Bar, pool, location, most of the staff. One of the housekeeper's stole 700.00 from my purse while leaving my purse open on the bed which was my mistake and I was running errands. I asked her to exchange towels and no room service. She took the money. After tearing up my room for about an hour, I confronted her and threatened to call the police to report the robbery. While I was down stairs reporting this to manager and security, she returned every dime. Management swore there was no proof she came into my room. I asked her prior to reporting this and she said yes, she came into my room while I was gone. Management sided with her to discredit me. No, I will never return to this Hilton location.... I glanced in my purse after tearing it up and dumping all my luggage, the money mysteriously reappeared. I was too afraid to leave my room at this point. It happened around 1100 on day 2!

Also don’t appreciate having to pay for parking when residing at the hotel.

Also don’t appreciate having to pay for parking when residing at the hotel.

Poor cleanliness , rooms are clean every other day supposedly.

We did not request room service furing our stay. We did not have a beach view. We did not have breakfast but dinner and lunch was good and the staff friendly and professional.

We did not request room service furing our stay. We did not have a beach view. We did not have breakfast but dinner and lunch was good and the staff friendly and professional.

The view was not obstructed, the windows were dirty. Staff was very nice and helpful with the exception of the Night Manager. The restaurant and bar were nice the staff was engaging. Esthetics could be improved upon (i.e. powerwashing exterior, better landscaping)

The view was not obstructed, the windows were dirty. Staff was very nice and helpful with the exception of the Night Manager. The restaurant and bar were nice the staff was engaging. Esthetics could be improved upon (i.e. powerwashing exterior, better landscaping)

Clean room. Bkfst staff was accommodating.

Clean room. Bkfst staff was accommodating.

We also experienced shortages of basic amenities, including toilet paper and conditioner, which were not replenished as expected. At the restaurant, breakfast was advertised with a menu, but upon arrival we were informed that only a buffet was available and that ordering from the menu was not permitted. While the upper deck pool itself was enjoyable, ongoing construction noise from a neighboring property detracted from the experience. The lower deck pool had a pleasant temperature; however, there were insufficient chairs available, and the whirlpool was not heated. Although the hotel’s proximity to the beach was excellent and the primary reason for our selection, the hotel overall did not meet expectations.

We also experienced shortages of basic amenities, including toilet paper and conditioner, which were not replenished as expected. At the restaurant, breakfast was advertised with a menu, but upon arrival we were informed that only a buffet was available and that ordering from the menu was not permitted. While the upper deck pool itself was enjoyable, ongoing construction noise from a neighboring property detracted from the experience. The lower deck pool had a pleasant temperature; however, there were insufficient chairs available, and the whirlpool was not heated. Although the hotel’s proximity to the beach was excellent and the primary reason for our selection, the hotel overall did not meet expectations.

The room was not clean I said something and they said they would come up and they never did. Computers were down when. We checked out they said they would email me and never did

Nice views from oceanfront rooms. Has direct access to the beach with amenities like beach chairs, bicycle rentals

Nice views from oceanfront rooms. Has direct access to the beach with amenities like beach chairs, bicycle rentals

Lives up to the hilton standard! Clean, efficient, staff were great so close to the beach! Love having free bikes to use and beach side service. I will be back!

Lives up to the hilton standard! Clean, efficient, staff were great so close to the beach! Love having free bikes to use and beach side service. I will be back!

Hot tub broke during our stay along with an elevator. For the price per night could have been better.

Hot tub broke during our stay along with an elevator. For the price per night could have been better.

Buffet breakfast quite basic. Great beachside location close to restaurants and shops.

Buffet breakfast quite basic. Great beachside location close to restaurants and shops.

not clean rooms. the staff

not clean rooms. the staff

They didn’t clean the room. They wouldn’t give us an extra pillow for the pullout coach. Regular double beds only had 3 pillows instead of 4 as they usually do. The food at the restaurant wasn’t great. The elevator was very slow. The location is good and the pool and beach are nice. Other than that, don’t expect much more.

They didn’t clean the room. They wouldn’t give us an extra pillow for the pullout coach. Regular double beds only had 3 pillows instead of 4 as they usually do. The food at the restaurant wasn’t great. The elevator was very slow. The location is good and the pool and beach are nice. Other than that, don’t expect much more.

We booked and paid for an ocean-view room but were given a different room of much lower standard. We were promised a change the following day and then they said there’s no ocean view available.

We booked and paid for an ocean-view room but were given a different room of much lower standard. We were promised a change the following day and then they said there’s no ocean view available.

Staff at breakfast place. She was so rude. We ate there 12/28/25 . She was young and pretty skinny. We normally paid $95. She charged me $130 . I told her about overcharge she started to be

Staff at breakfast place. She was so rude. We ate there 12/28/25 . She was young and pretty skinny. We normally paid $95. She charged me $130 . I told her about overcharge she started to be

Booked Kings bed + sofa room type not available false advertising on booking.com

They were great even when I had to have them call the ambulance for me.

They were great even when I had to have them call the ambulance for me.

The room had a roach

The room had a roach

The beach was only a few steps away from the property.

The beach was only a few steps away from the property.

Great little gem of a property to rival more established properties like Eden Roc at a more friendly price point. Great renovation.

Great little gem of a property to rival more established properties like Eden Roc at a more friendly price point. Great renovation.

Not a good experience. Maintenance guy was helpful but this thing can be fixed before checking in

Not a good experience. Maintenance guy was helpful but this thing can be fixed before checking in

Some staff at the reception are not welcoming,some how like ignorant ,moreso not explaining the procedures,ie checking in time, i was kept in reception from 9am to 4,30pm to check in my room.staff at the restaurant are discrimitive too,how do you tell a customer to go warm his/her tea in the reception area because they dont have microwave in the kitchen ,while another picks the same tea and warms the tea in the same kitchen in minutes,that was the worst experience.i hope and trust my views will be considered as a customer,thanks

Some staff at the reception are not welcoming,some how like ignorant ,moreso not explaining the procedures,ie checking in time, i was kept in reception from 9am to 4,30pm to check in my room.staff at the restaurant are discrimitive too,how do you tell a customer to go warm his/her tea in the reception area because they dont have microwave in the kitchen ,while another picks the same tea and warms the tea in the same kitchen in minutes,that was the worst experience.i hope and trust my views will be considered as a customer,thanks

Beach view unobstructed and clean room!

Beach view unobstructed and clean room!

The view from our room was beautiful. I thoroughly enjoyed the walkable restaurants and shops in the area.

The hotel was great but being made unaware before had that it was $100 per night deposit put a damper on my time there. I had to cancel plans because of the financial burden of this.

The restaurant area was alright. The balcony was a balcony with a couple chairs. Nothing else. Was very sterile and "factory-like". The breakfast menu was ok and the food was very good. We were happy with the food quality.

yes

Staff was lovely and the room was as described!

Buyer Beware. While the hotel was lovely, we were unable to use the premium balcony we paid for due to long-term construction on the neighboring building facade. We had to keep our balcony door closed and the fan on to drown out the non-stop jackhammering. The hotel offered a refund on our resort fee as compensation, though it wasn't enough. The hotel is beautiful, though, and there are two pools and direct beach access. The staff was great, especially our housekeeper. The valet was quick (There is no nearby public lot). We recommend Sazon Cuban for great food in an incredible atmosphere and George's Italian for lobster ravioli, both less than a five minute drive. There's also a nearby Publix grocery store with plenty of parking. When the construction is over, we will likely try again.

Staff members were great. Great amenities

Very good

ok

Great time great hotel clean room

The Ocean view was simply beautiful. Staff was very friendly and helpful. The room was very nice..

Bathroom shower needs attention, water went all over the floor

Nice staff and nice environment! I recommend!

My husband and I loved our room and the staff was courteous.

Currently, they are doing construction right next to the building. They don’t work on the building all day long, but they do work on the building during the day, which is a little annoying. BUT, the rooms are clean, the staff is super nice, and the food is really good. They are all very attentive to the needs of their guests and I would definitely stay here again.

Staff was very nice

But the other staff like the coffee service, restaurant server, beach server, and the valet was friendly. Otherwise the property was nice and clean, we loved the beach area the most. The rooms were small but neat.

The beautiful property and how amazing the staff were.

Not good at all for the price Very Old hotel with not clean room and bathroom. The view is not nice at all for the price I paid. Recipient is rude for the requests. Not worth it.

Really nice staff…

No early check in (check in not until 4pm :( ) Room was lovely, however, a lot of areas in the room looked like a land lord special with painting and repairs. Shower glass doors did not close properly. Sink was clogged

Room was good. No amentities at all. I should ask that my room will be cleaned.

2. When I finally received a room, the toilet overflowed and flooded the entire bathroom/floor, making the room unusable. 3. I was then placed in a handicapped-accessible room, which I did not book and was not suitable for my needs. 4. I was promised I would be moved into the correct room at 2:30 PM, but this did not happen. 5. I was not moved into the room I originally paid for until late at night, far beyond what was promised.

Front desk, bar & fodd restaurant are very good.

The condition of the shower was unsanitary and needs to the repainted and the mold deeply cleaned. The music is super loud at all times in the lobby and restaurants. No quiet place for business travelers.

Only valet parking available @ $50 per day...$300 per room deposit...shower door not closing properly...tv had minimal channels

Great stay despite construction work on an adjacent property.

Very clean and nice room the staff was very professional

The hotel ran out of soap for the shower and a couple hours later after a second request, they brought up hand soap bars. Again, annoying and surprising for a Hilton property, but overall it was an enjoyable stay at the property. The property overall was very clean and the staff was very friendly. Check in and check out was a breeze.

Great

The view was absolutely beautiful. The room was huge and very clean. The staff was very friendly and the food at the restaurant on site was really good and affordable.

Kudos to Emily at the front desk. We really appreciate the early check-in after getting off our boat this morning.

All good and clean

The room was in good condition, on arrival however one of the bath towels was dirty and still on the shelves. The 'complimentary' shower gel an body lotion was empty, although we asked the cleaner and front desk for some it never arrived. The same with toilet troll which we ended up getting ourselves.

We stayed in a room that faced the ocean. Having a patio in your hotel room, made the room more spacious and also gave a beautiful view of the ocean as well as the sunset. The only big hiccup that I had at this hotel was the housekeeping did not come regularly like most hotels as well as supplying, clean towels, and toilet tissue. We had to contact the front desk, multiple times to get clean towels and toilet tissue. The water temperature wasn’t that hot at times it was lukewarm. Outside of those factors the hotel was in a good location as well as the amenities that were supplied and how convenient it was to get to everything. Please be aware there will be $100 per night hold on your card for each night that you stay. You have access to a free trolley that’s located right outside of the hotel entrance.

K9

Valet loss keys to our rental. Hilton staff security kicked my son and I out of their gym facility. I will say that with every hiccup the staff tried their hardest to recover. FYI the reason we were kicked out of the gym is because my son could not be in the facility without and adult. Please note I said we were kicked out. I was with my son.

Room wasn't as clean

The room was an outside entry for an "ocean view" room. The room was a shoebox with a Motel 6 entry door. The staff worked hard to accommodate but I still feel that the room was less than adequate for a Hilton Hotel.

Loved the beach front view and balcony. Housekeeping was hit or miss. Valet only had 1 person available at a time, and self parking wasn’t an option.

Friendly staff

Nice!

The beach was nice & close. The room was a bit dirty. The front desk staff didn’t go over any policy’s or charges, had to reach out to get a receipt. Still have not heard back. Breakfast was trash and overpriced, staff could care less more so attending to other staff than actual customers.

my only complaints are: 35.00 per day resort fee.. beach comes with 2 beach chairs. if you want an umbrella.. its 30 bucks. thing is that the umbrellas are already there and ready to go. essentially its 30 bucks for the staff to open the umbrella for you. seriously parking at 52 bucks a day plus tax is stupid to. parking in Miami is terrible, seems like they take advantage of that. as far as expedia is concerned, the resort fees and parking and all of the other stuff can be added to the price ahead of time

They she be more upfront about the resort fees and if you charge your guest for these fees at least give the items they were supposed to recieve. Felt very deceitful.

I like

View was not the best, street view not a beach view.

Good location. Cleanliness issue in bathroom, unsavory bug issue that was not resolved promptly enough, had late checkout, yet housekeeping knocked on door twice before checkout time even with do not disturb sign up....

Hotel staff was very friendly, clean hotel, great beachfront, great stay! Would recommend

X

I wish it was closer to Ocean drive.

Nice and clean

The staff and vibes were amazing !

Nice

Limited hot water in early morning. Also, had to ask for wash cloths every day of our stay.

Beach View

Staff was very professional. Resort was clean and on the beach.

The stay was amazing I definitely recommend

I think a lot of things in general in the hotel need to be addressed. Rusty looking things. Exposed wires. Just make it more visually better all around. People pay for the name and it should look the part. Hot water shouldn’t run out as well

Hard to believe this was a Hilton. Staff was neither attentive nor nice. While our room was clean and spacious, the bathroom provided basic amenities. Moreover, we only had hot water on one day (and it was at night time and not in the morning). The pool and beach area was their saving grace.

Beach easy to access

We stayed in ocean view room the view was amazing.

Love this place my new vacation spot everyone was so nice and friendly this was my first solo trip and I felt safe thanks!

Great staff

There is a 18 storey building next to the hotel which is under construction with lots of noisy work on several levels.

Valet parking service was terrible we have to wait about 20 minutes every time we need our car and front desk blame a third party contractor ...for $52 a day plus tax no bueno

The property was very clean but let me say this. AVOID BOOKING THIS HOTEL THROUGH EXPEDIA. I booked this hotel through expedia via package and on my reciept it said I would have to pay a certain amount once I reached the property which was fine. It wasnt until I got there that I noticed expedia didnt include the hidden Fees I would have to pay. I was met at the front desk with a Extremely outrageous price to put down for the deposit. Which I didnt mind but each day I was at the hotel they kept charging my card for random amounts. By the time I notice my account was overdraft because they continued to charge me twice for a deposit. I went to the front desk and they said it was a “glitch” and they were sorry for the inconvience. I dont know if it was expedias fault or the hotel I stayed at but I will never book a room through expedia again!!!

Great Beach view...(had a suite)......Very clean, very helpful front desk and concierge

One of my worst stays at a Hilton in a long time. Seemed that the stay was just having an off day and hopefully not indicative of normal operations. Our 3 main issues. Our room wasn’t ready until 60-90 after check-in which if I had known ahead of time we could have done something else. After traveling for the last few days, sitting in a lobby waiting was not fun for anyone in my group. We also struggled to get extra towels / items from housekeeping to makeup the pullout bed and to top it off the Valet Team initially said our car was blocked in by another employee which kept our car from us for 45 minutes when we tried to leave. It was a nice property, but nothing from staffing seemed to work well. Would not repeat.

They charged extra for no reason

Inolvidable experiencia recomendado 100%

Good hotel

Everything

This was a great stay, from front desk to valet great service

Very nice place, beach right in the back and two pools!

I love ?my room the location and the staff N/A

Beach access. Shopping. Ocean view. Location.

Staff not available no one ever answered the phone Room not very clean My husband left his pullover. I phoned Hilton to get us connected to hotel because they never answer the phone. It was found and I entered it on the site I needed to and never received it.

We had a great time :)

The staff and property was overly helpful and friendly! The check-in process was horrible! Wrong name, wrong confirmation and said my reservation wasn’t available and was canceled! The hotel mentioned it was Expedia’s error!!!

You pay for the breakfast included and they give you 1 option to pick. No breakfast buffet. The menu was poor.

Parking fee was high as only parking available . Would've been nice to have shower coming back from beach and a continental breakfast

Had oceanfront suite and amazing

First room they checked us in the front door was on the outside of the building, it was raining hard and the water was flooding in through the front door. The room also reeked of mildew. The gentleman at the front desk was very helpful and moved us into a different room that unfortunately was also bad, there was a dog dish left behind from the previous guest near the curtain and what looked like (almost positively was) dog urine on the shower curtain I also woke up covered in flea bites. Not what I was expecting from a Hilton

It was pouring rain, and I was here from the airport way before check in and they tried hard to get me a room early , had a wonderful bar with yummy food with a view of the ocean and pool. Helpful , friendly staff, sat with people who come back year after year . I will be back

Close to beach and the pools were clean and the hot tub as well. The restaurant on site was great for cocktails and food was tasty.

I love my overall stay , cleanliness, the beach , and the food was amazing definitely coming back for anther staycation.

Overall property was ok. Great view of the ocean. I didn't like that the elevator stopped working and the water was not hot in room.

Great stay for the weekend ...seamless transactions in & out with the front desk. The beach location was perfect. This is my forth time.staying at this location.

I liked the easy beach access; there were even beach lounges for guests to use.

Upon arrival, the staff was helpful, courteous, and professional. Check-in was a breeze. The hotel has a cute retro vibe, beachfront, and a lovely waterfront bar. This is our 3rd time staying at this hotel before our cruise departing from the Port of Miami, and we would definitely return.

Perfect place! Loved everything! Located right on beach with access!

Expelen property and good area the hotel is nice the only thing that I recommend is put more light in the pool area is to dark. Since you have access to 10 they should be able to have more light.

Amazing staff can't wait for next year's vacation. The bartenders were super friendly all of them. I had a great time.

Great food friendly staff but parking nightly is way too much and not addressed on a package deal

Proximity to beach is excellent. Feel like the room upkeep could be a bit better.

Such as good experience staff is so friendly & accommodating

It was delightful

Great service

Me querían cambiar la habitación por una de menor valía, me pasaron dos veces el deposito quitándome 1400 dolares, 6 aun mes no ha sido solucionado, e su a pesadilla

The first room we stayed in was completely filthy. The front desk agent offered to have a mate come clean it, but there was no way that the maid could clean all the dust and dirt and grime that was embedded in that room. I was later upgraded to a suite for the inconvenience, which was moderately clean, but still could’ve been cleaner. I ordered room service for my husband because it was his first time and they brought all the food up in a paper bag and cardboard boxes. My food was undercooked, so I went down and reported it, and I had to go find the kitchen manager myself to let him know instead of them reporting it to the kitchen staff. Overall wouldn’t stay there again, but decent property.

They made us pay most of out deposit before we leave.

Balcony isn’t private you can literally hop over to the other room if you want, the area around the hotel is nice, the shops, the beach and overall scenery is quality.

The toilet was dirty and shower had hair on shower wall.

Cute hotel a little bit out dated but nice overall not worth the price but will return if I ever stay in Miami again

Tolly right in front of hotel.

Nasty workers

Everything, the hotel messed up my reservation. I booked a 2 bed queen a Room and was given a 1 bed king room. They then told me the hotel was booked

Nice property and option

The hospitality from staff

I enjoyed my 2 night stay

Front Desk receptionist is incompetent and has huge fatigue attitude.

I loved almost everything, except the parking, which I think should be included in the stay and not charged.

Check in experience can be improved

This property was more than amazing to my family and I. The pool and ocean view was more than we expected. Most of the local stores are near my and the trolley is right in front of the hotel which takes you straight to South Beach. I will visit Hilton anytime of the day their staff and hospitality is top star.

They didn’t have wash cloths. There’s nothing deluxe about the deluxe room, the view from the balcony is lookin right at a car garage building.

They can lower there food and drink prices

Perfect place to stay

walkable to the beach

Dirty balcony with even dirtier glass.

The view of the beach and the two pools on the property were amazing. We’d definitely go again!

Good location

I didn’t like they didn’t have parking it’s only valet

I really appreciate the dining area for breakfast.The gentlemades that served us with very gracious. professional, and nice. The prices were too expensive. The bellman and doormen were great! My toilet broke while I was there and the maintenance service was very professional. My views was breathtaking.

I didn’t like that I was told I would get a certain room and I didn’t at first. I had to go back downstairs to let them know. I felt like they were trying to get over on me for some reason. She kept apologizing saying she made a mistake. How could you? Isn’t this your job. Then they put a hold on my card for $400 and told me I was going to get my $400 back and I actually didn’t they deducted whatever fees. Once again I feel like I was taking advantage of.

I like that it was in a great location and clean. Pulling up and waiting for valet. There was only one drive way so sometimes we had to wait while others got out and gathered their things. We also waited over 15 mins once just for someone to check our ticket and retrieve our car. Pools were small.

Great, just as expected

Great stay

n/a

Staff at check in was super friendly and helpful.

Not much nearby

Beach resort was great, booked this for the beach and it did not disappoint :)

Just a heads up to anyway staying here. There is major construction in the building next door that starts at 9am till 5pm. So relaxing by any of the 2 pools the hotel offers is out of the question. Another issue I had with my stay here that isn’t addressed is that the hotel has a mandatory valet parking but only one person on staff handling every guests car which can take anywhere from 20-30 mins just to get your vehicle. I will add the staff here was outstanding and amazing but the Hilton franchise should’ve warned guess before they booked their stay here

Walking distance from shopping

Need more workers to help facilitate the rooms better in a timely matter. Gave me a different room they I didn't book unfortunately

Dirty and bad smelling building. Staff showed did not care and were rude employees showing disdain

There was no shampoo, shower gel nor the conditioners were available all the days. When we escalated they said they will arrange which never happened. No body bothered to check-in even after multiple complaints. One of the terrible stays we have ever had so far. Beach acces they call as ore iLife isn’t well maintained beach. On top of it they charged $40 for the resort swimming pool, which should have eventually been included with the stay. Overall very bad experience we had as family . Showers weren’t working properly , everything was in a very bad condition.

Good hotel close to everything you need. No need for a uber you can just walk or ride a bike. Loved it

I enjoyed my stay

Only one elevator was working and so many fees that’s were not mentioned.

It was a relatively good stay. It was conveniently located and it was right on the beach and two great pools. The room itself was just ok. And they only had one functioning elevator.

First of all I’d check in and no shampoo and conditioner in restroom had to wait the next day the room smelled dirty restroom bath rusty and room service no answer the pool side is in bad shape pavers inch off the level of floor and water standing with electric around not happy

The property is losing its flair. Once a really elite place to stay with a nice beach is now an overpriced Hotel 6. The elevator didn’t work the duration of our stay so there was a line to use the lobby elevator. Checkout was a madhouse. The beach smells horrible. The brown algae has taken over. The two pools were nice and we enjoyed the vibe at the bar.

Stayed in family suite, sofa bed was dreadfully uncomfortable with very poor mattress, only two towels provided for family of 5. Very noisy room overall. Shared balcony which is both a privacy and security issue, locks on balcony doors were loose and faulty. Lift broken so had to wait ages to get to upper floors. Beach club only offers 2 sun beds per room despite having 5 people staying. Umbrellas on beach $30 despite only 1hr until end of day. Just generally disappointing.

The front desk personnel were amazing. Housekeeping was poor. I made multiple requests for things that should be standard in a hotel room. Be sure to have your own Lysol wipes to wipe down things in the room. Only one elevator worked, causing massive back up in the lobby. And lastly, I rented a cabana because it was advertised as one price with things included. The day of the rental. I ended up paying for food that should’ve been included in the cost. Beware! I was told I would receive a discount for the confusion. The discount was $3.80!!! Mind you the bill was $97! Aside from that the property is beautiful great location.

Front desk people did not pickup phone call from customers and provided poor customer service

The area is really nice. The hotel was ok.. but housekeeping never came to clean up our room for two days. We had to request them to come 3 times for new towels. Other than that everything else was ok

Not setup as a resort I am use to; miss the kitchen aspect and there no microwave in the room; fridge smaller than I am use to.

Noisy room - could hear elevator rumble all the time. Only one Elevator was working and guests were waiting for more than 20+ minutes. Expensive valet parking. For the price we paid, we expected better.

The frontage of the hotel was nice and location was just across from the beach. Having 2 pool options and a hot tub was nice. Staff was friendly and warm. Rooms were a bit small and lobby store had very few options. Also cleanliness of the bathrooms was a little disappointing. Soap bar on floor inder sink and dirt spots on the walls didn't help.

The view with the room was the best part

The glass on the balcony looked like it has not been cleaned in years (literally)

Additionally, the parking fees are excessive. Hilton charged $57 + tax for parking, while a lot just two minutes away on foot offered the same service for only $30. For guests already paying a premium to stay here, the parking costs feel unjustified. I’d strongly recommend lowering the price to be more competitive with the surrounding area.

The food options were very limited. Simple things like soup, dinner salad, ect were not available. There is construction going on at a near by hotel and it is very load. They start at 8 am and work all day.

Great

We recently stayed at the Hilton Cabana Miami South Beach and unfortunately there were a few problems that I’d like to address. First our room was beside the employee elevator and it was extremely loud in the morning and at night. We got to the hotel on Wednesday and left Saturday, and there was only one elevator working for the entire duration of our stay which made it very difficult to get to and from the beach. As well, the beach front service was not very helpful. We had to find our own chairs and some of the staff were hesitant to aid us. In addition to the beach front, there weren’t enough towels for the guests. We were told the towels were in the wash and no one was able to tell us when the towels would be available so we had to wait around to have towels for the beach. None of the staff were problem solving and we ended up finding a couple extra towels on a chair for ourselves. Finally, the front desk and concierge services were not available at all. We called the front desk and concierge separately at least ten times and did not hear back until we called on our personal phones from the website and had to order items to our room that way (i.e., towels and blankets).

we had an 2 connected room king they said no we cannt give you this reservation we moved in 3 rooms non of them clean or reserve

Very poor condition, bathroom with only hot water , room AC very noisy, pool will moldy tiles at the water level with dead lizards, pool very cloudy and dirty.

Love it !

The worst hotel where I have been in my live

It's unfortunate as I typically choose Hilton properties for their hospitality and cleanliness. Upon arrival, check in was a nightmare. It took a significant amount of wasted time to have our room cleaned and available. While awaiting room we dealt with ignorant and rude guests and some staff. Our AC did not function for more then half our stay. In Miami, AC is a bit important for a comfortable stay. Housekeeping was slow and at times not performed. Requesting towels took hours to deliver. Pools, although refreshing were not clear and clean. Mold was noted in the shower. Showers were either scolding hot or cool. Beach is important to my stay, Miami Beach was full of seaweed and not appealing at all. I requested some compensation for all the troubles we endured and frankly they were not addressed. I will say George and maintenance workers were amazing! We won't be returning.

Overall, the service at the property was horrible

Loved the property. Great location! Parking was a bit of an issue. We valeted and it was very backed up they day we checked out. Pool, beach, and restaurant and bar were great! Prices were high but comparable to the rest of Miami!!