La Quinta Inn & Suites by Wyndham Phoenix Mesa West

Tv did not connect to netflix/youtube, the tub was clogged, ironing board was filthy. Hallways super loud with kids running around and loud adults after 11pm.

Young Lady at the front desk in the evenings was absolutely amazing!

Pleasant

Superb

Good

Room was dirty still with hair found on towels and washcloths. Missing body wash and toilet when we arrived. We waited an hour for someone to bring them up before we came down to get them. No apology from the man at the desk. One elevator was down the evening we checked in and we woke up to both out of order. We were put on the 7th floor with two little ones and going to breakfast and bringing down our luggage was tough. Breakfast was very minimal. Waffle maker doesn't cook well. They only have plain milk in a pitcher that had dried milk on the end to pour. Didn't want to risk getting my boys sick so we ended up getting breakfast after.

Both elevators were down. Key cards wouldn't open the door to our room despite getting them swapped and reactivated 3 times. Requested new bedsheets and towels

Bad

Clean room. No smell. Hall ways were carpeted. Breakfast was a plus. Complete and filling. Staff was great and helpful. Only flaw was there was no ice machine on the first floor and only one available was way up on the 7th floor. Arizona is hot and we really need ice for our water containers.

Very clean

Sleep/ rest

Poor

Most La quintas I've stayed at. Very nice breakfast clean comfortable. This place. La Quinta's normally I stay. Not so much anymore I think it's a dinosaur. This place needs so much work elevator didn't work one elevator was awful the electrical in my room I had to change two rooms almost a third. (Don't stay here because of the name. Parking lot looks like a fairground parking lot just not nice not clean. The breakfast was just a joke.

Superb

Great Location, clean, pet friendly, friendly staff, pool, hottub and gym.

Exceptional

Location None of the elevetors worked. The room I got had no noise privacy. The people next dood did not let me sleep and management did nothing about it.

Superb

The hot tub was disappointing. The water was cloudy, and several pieces of chipped tile came off and stuck to my swimsuit. The elevator frequently smelled like marijuana during our stay. The continental breakfast area was very small and crowded. There was no coffee available when I went down, and some of the breakfast items appeared overcooked. One positive surprise was that I was selected as Guest of the Day, but unfortunately no one mentioned it at check-in, so I didn’t learn until checkout that there was a reserved shaded parking space available right in front of the hotel. The front desk staff was polite but not especially welcoming. Overall, the property was clean, but there are opportunities to improve communication, breakfast service, and maintenance of the spa and pool area.

Location Dated

Nice room comfy beds Older property, but we'll maintain.

Exceptional

The comfort of the room and the staff. I liked everything about the stay.

Pleasant

Charge me off to Internet when I got to the hotel check in they couldn’t find a reservation so never paid but it took my payment online so I wasn’t able to check in

Excelente

Elevator was out of order by the front desk.

Breakfast was an added bonus. The selection was good. The room had an unpleasant odor in it.

Exceptional

Don't book there upon arrival i got my room as soon as we walked into room we were looking for remote was look through the drawers upon looking for remote we found dead and live roaches. They moved us to another room where it was ok but uncomfortable staying there bathroom and pillow sheets dirty. Never again

Not so good the toilet are so low it seems like toilet in a daycare.

Exceptional

Great place to stay.. about to come again if around Phoenix again

Staff were nice. Nice little breakfast. Everything seamed cleaned but one trash can in room was full when I got in. The grounds and inside seem very clean.

Passable

Location. Elevator broken. Door to go through from parking lot was broken. Wall paper falling off the wall. Fried eggs at breakfast were rock hard. People's dogs barking at 2am. Kept getting woke up from people talking. Hallway on 5th floor where I stayed had the same trash on the floor for 2 DAYS! WHY?

Great room at a great price

Staff was very nice. Breakfast was good with a nice variety of items.

The location is excellent, centrally located around food, shopping, a water park, and. Of course, Phoenix. For whatever reason, the pool was closed during our stay. It reopened the morning we were leaving.

For whatever reason, the pool was closed during our stay. It reopened the morning we were leaving.

Grace at front desk was the best!! Very customer service driven!

The toliets are not good for seniors they should be at least 17" not 15"..

The clean rooms The staff are rude . I’ve been put on long hold times while trying to book another night. The breakfast egg and sausage kept running out before I could get some. My room key kept deactivating

Breakfast was good. Variety of foods to choose from. The toliets are not good for seniors they should be at least 17" not 15"..

The clean rooms The staff are rude . I’ve been put on long hold times while trying to book another night. The breakfast egg and sausage kept running out before I could get some. My room key kept deactivating

The breakfast was also disappointing, and the kitchen staff was not friendly or welcoming. Overall, the hotel did not meet expectations.

Hotel shows poor conditions, location is the only good thing about it, I was a regular not anymore.

The staff was friendly and helpful and the room was nice. The location was perfect for us as we were traveling cross country and wanted to see friends and family in Phoenix. The beds were comfortable and the room was fairly spacious. There were several things that were not working including one of the elevators and a couple of the ice machines. A little TLC would make this place a 10.

The staff was friendly and helpful and the room was nice. The location was perfect for us as we were traveling cross country and wanted to see friends and family in Phoenix. The beds were comfortable and the room was fairly spacious. There were several things that were not working including one of the elevators and a couple of the ice machines. A little TLC would make this place a 10.

Breakfast was served at 7am on weekends, my son had a track meet at 7am. We couldn’t eat before leaving for the 2 days that we stayed. I do like that we were 5 minutes away to Mesa community college.

Exceptional

Good

Didn't eat there One teeny bar of soap for 2 people to shower with. Is soap that expensive considering we paid almost $200 to stay there? Hair dryer was broken, parts of it fell off when removed from the bag.

N/A, kinda pricey but that’s everything in the area so not too discouraged about it. Enjoyed my stay

Didn't eat there One teeny bar of soap for 2 people to shower with. Is soap that expensive considering we paid almost $200 to stay there? Hair dryer was broken, parts of it fell off when removed from the bag.

Great location and very friendly staff N/A, kinda pricey but that’s everything in the area so not too discouraged about it. Enjoyed my stay

Superb

Room was clean and floor was quiet. Staff was quite friendly and helpful.

Very poor

Bad.

Only thing I was not happy with was how many moths were flying around in the room

The pool The key cards kept deactivating

The staff was very helpful and attentive. The breakfast menu was adequate, oranges and bananas would be a nice addition.

Nice and clean and the noise was xcellent. Nothing i love everything

Exceptional

This is one of our favorite places to stay when we go to Mesa. They finally fixed the hot tub which is great! Unfortunately the elevators were down. Only one barely worked. The staff was great about informing us about the elevators. They do however need working ice machines on every floor.

room comfort. breakfast. noisy neighbor

Beds were comfortable. Just meh.

Breakfast was great, and the hotel was great

The value and location.

The front desk staff was very kind The AC took multiple tries to turn on. It was over 85° outside and for the first hour after check in we were unable to get cool air. The TV also wasn’t paired to the remote correctly and we were unable to change the volume at all during our stay.

We appreciated the frig, comfy clean room, bathroom amenities, pet friendly, VERY pleasant staff, nice breakfast, easy parking and loading, and La Quinta is within 15 minutes of both of our destinations!

The AC took multiple tries to turn on. It was over 85° outside and for the first hour after check in we were unable to get cool air. The TV also wasn’t paired to the remote correctly and we were unable to change the volume at all during our stay.

We appreciated the frig, comfy clean room, bathroom amenities, pet friendly, VERY pleasant staff, nice breakfast, easy parking and loading, and La Quinta is within 15 minutes of both of our destinations!

The staff was kind and helpful, and the location was convenient. The room smelled like weed, the window did not work properly, and the breakfast options were limited.

The staff was kind and helpful, and the location was convenient. The room smelled like weed, the window did not work properly, and the breakfast options were limited.

Not a thing you have a great staff and a well organized building

Exceptional

The room was fine. The elevators are in very poor condition.

Exceptional

The room was nice & clean! We felt very safe. Beautiful hotel! We've stayed here many times over the years!

Superb

I like this location because it is close and walkable to my son. Also, it is affordable.I have stayed here several times in the past and found the hotel decent. My room was clean, the hotel lobby was clean and appeared nice. The elevator was ancient and slow but worked. The front desk was staffed and there was always someone to help. Compared to my past visits the hotel seemed in shambles. My room was dirty, one elevator was out of order and the other was barely working. The lobby was disorganized and eveyday there was a person who appeared homeless in the lobby, eating breakfast, loudly talking angrily on the phone using profanity. While this doesn't offend me I could tell other patrons were bothered by this, uncomfortable their children were hearing profanity yet staff did nothing. Staff were scarcely present at the front desk and could never be found. Although I love the price, I will no longer stay here and choose to pay more for one of three other hotels next door.

Exceptional

Grace at the front desk is a kind sweet woman. Helpful to any task with a beautiful smile! She is a great asset to your company!

Staff was amazing

Pleasant

Exceptional

The location and the room was wonderful. N/A

The cleaning staff and the lad that sets up breakfast were extremely nice respectful & helpful

The place was very quiet. Clean and breakfast was good. A little hard to find but if you have maps it’s ok.

The elevators are in very poor condition. The exterior door do not lock so anyone can enter the hotel at anytime. Water lines leaking in the parking lot. No one will answer the front desk phone. Hotel charged my credit card even after being paid by expedia. Mangager will not return calls to resolve the issue.

Pleasant

The location and the room was wonderful. N/A

Disappointing

The door lock was troublesome. The front elevator was down. The a/c kept the room very cold and the room was clean.

Superb

Good

The property was excellent, clean, friendly staff, HUGH room, good breakfast

We liked the LaQuinta hotel very much. The room was excellent. The breakfast was very good.

The breakfast was delicious and the a/c was keeping the room cold.

Comfortable beds. Friendly staff.

Friendly staff.

Good

Easy check in and breakfast was a plus.

Location as described

Great hotel

The Bed Was Comfortable And Slept Good And Breakfast Was Good/Hot

Love it

Great location in town. Plenty of food options near by. Large rooms Little outdated. Popcorn ceilings in room Elevator slow,

Ray working front desk at night was very helpful for my needs and very polite

Was very comfortable and clean

I needed an extra hour at check out and they kindly accommodated my request

Breakfast was just OK. They really need to fix the coffee. The coffee was terrible. When the food is bland and mediocre, great tasting coffee could really save the day. This was not the case.

Everything was wonderful! Great service between staff and customers!

There was no Fridge, no microwave. I paid for Queen beds, and I got full beds. The charges for our devices didn’t work on most chargers. We only received clean towels one day. Had to go to the front desk to get towels. The room was only serviced one day. Sorry, but, this wasn’t one of the best stays I’ve had over My 75 years.

Nice area, clean No turkey sausage for breakfast

Friendly staff and great breakfast.

AC was good

Slow elevator. Entry keys not working properly.

The location and affordable room. Also breakfast was good every morning Night staff member wasn't very helpful when asking questions. The morning staff was fine. Card keys didn't work in the wellness center and after 4 days of stay, had to replace key card cause it wasn't opening the door. Asked for handicap but was assigned all the way up to 7th floor, unsure if that's fit if emergency was to Happen.

The room was tidy The bathroom doors were dirty and didn't look clean.

No fridge or microwave. Smelled like weed in hallway

Ice machine was inconveniently located. I missed breakfast each day. I would have liked granola for my yogurt.

Yes there every

Pros: The pool was nice. Breakfast was well maintained with a decent selection of options, including waffles. And the property felt safe. The bed was actually pretty comfortable and I did feel like my Deluxe King room was spacious, which was nice. Cons: The room was mostly clean, though I found some crumbs on the floor. The room was quite a bit more outdated and in disrepair than I had expected--cracks in the porcelain of the sink and also the tub. TV was small and very old. I had asked for a room away from the elevators and ice machine, but my room assignment was literally right next to both. (Granted, that last one may have been out of their control... but I was never told they couldn't.) Overall, this hotel just feels like it's rather overdue for a refresh, and didn't seem worth what I paid for it.

Complimentery breakfast was great Very clean

It’s by the freeway. It’s not a bad neighborhood. The hot tub didn’t work.

Rooms are clean! Staff is professional! Breakfast is perfect!

Breakfast very basic. Rather tired looking environment, although clean and smelled good

Lower Price was a draw. Close to major freeway. Walls had digs and black marks on them, elevator had door damage that looked horrible. Not in the best area of town. Couldn’t open the window. Breakfast offerings were pretty minimal. How about offering full fat yogurt?

I’ve been using this location for a year and I have notice the decay and lack of investment to maintain the property

The breakfast was excellent , Ruben is very helpful and welcoming, they always make sure to see if I would like my room clean

Breakfast is the best , they friendly always asking if there’s anything else for the day .

Rooms were very clean and the staff were friendly and helpful. Breakfast was good. The hotel does seem to be on the older side so the one elevator closest to the front desk is old and slow.

The spa is closed. The pool is cold. The elevator was broken.

Breakfast was ok staff was ok. I asked for house cleanning no one ever showed i did my own housekeeping. The 1st room the bath tub nobe fell off. Got an up grade. Was told house keeping was going to take out the trash and give me new towels. Never showed up

Rooms were large enough for our group of 3. My two teens had their own mirrors and beds were large enuff to fit both on there. Breakfast was delicious and just perfect. Beds nice and comfy.

The hotel needs a serious make over. We stayed there 15 years ago and I think nothing has been upgraded. There were numerous Little League families staying and it was super noisy, even late at night, with kids running the halls. I finally had to get dressed and address the situation. Feels like we should get a refund as we were forced to end our 7 night reservation after 2 nights and go elsewhere. It really disrupted over vacation.

No pool need to be redone feet and ankles are scraped up

Our room was nice and big. The staff were great! Facility needs a bit of updating.

One of the two elevators has been out of order so long they have a permanent sign. The remaining elevator broke down once during our stay and we had to walk two flights carrying our stuff. I can't imagine what the 7th floor people did! There has been a fast (and sloppy) rehab of the place. Paint spills not even cleaned. Air conditioning is pretty ancient and not very good (loud, too!) Beds were OK. Asked for extra pillows and never got them. Parking lot needs to be repaved. It's so rough it almost hurts to walk on it. Definitely a letdown as I have stayed at great La Quintas. This wasn't.

The room was comfortable. It would have been nice if there had been a fridge and microwave in the room. The pool was too cold to swim in.

I’m the type of person that I don’t like to complain because you never know the type of day that a person was having but my room really wasn’t that clean.when I moved back the sheets it’s like brown things on the sheets. Luckily, I brought a little blanket from home that I put down the elevator was broken.

There were so many people in baseball teams there that there were no towels, and it was very noisy in the hallways as teens were running around having a good time in swimming

Stop the crashing of what sounds like sheet pans in the morning at 4 AM every day! Very annoying!

Terrible check in waiting line, one of two rooms I reserved got cancelled without prior notice, dirty room, key card not working, awful breakfast

Stay away from La Quinta, particularly this hotel! Very awful experience: booked 2 rooms but one of them got cancelled without my knowledge, only one receptionist in the front desk that resulted in long waiting line, assigned me a room not cleaned, key card not working… did I mention that the breakfast had very limited choice…

Mu wife and I arrived at the property at 12:00 pm to check in. We were told by the clerk that he could not take any information for check in until 2:00 pm. We came back to the hotel at 2:00 as directed. We were told that the room was not cleaned yet and we would have to wait, again no check in was done, and we would have to wait until 3:00 pm. We waited in the lobby until 3. The clerk them proceeded to check in 5 guests ahead of us until he ended shift at which time, a female clerk took over the front counter. I made contact with the female clerk who eventually checked us in at approximately 3:30-3:45. The hot tub was empty of water and out of order for the duration of our stay. The pool was approximately 50° and completely unuseable.

Lot of room.

The beds were terrible. They should have been replaced years ago. There was a 6 inch dip in the mattress where bodies have broken it down over time. The elevator was just scary. It had broken pieces, janky repairs and sounded like it was ready to die any moment. I went for a swim after work and got stuck in the pool area because the safety lock was malfunctioning and locked me in. I was finally able to flag down another guest and have the get the desk employee. I was just recovering from a knee injury so Terri climb the fence or use the stairs was not an option on this trip. I would NOT recommend this hotel.

Love it!..

My husband and I had a reservation for 2 nights with a suite. When we went to our suite it was having some repairs done so told to come back later. Later went to the room and it had not been cleaned. Was given another non suite room which was not good because I needed the space that a suite provides. Then second night was given a suite which required a move. Asked for a credit and only got $30 for all our inconvenience.

We specifically booked this place for the amenities. Oh poor choice on our part. Continental breakfast was the worst thing ever. What looked to be boiled sausage patties and eggs every single morning. The jacuzzi had no water in it which is one of the main things we wanted. The elevators were super slow and a little scary to ride in. One of them had doors that would grind while opening and closing. The ice machine on our floor was out of order so we had to go up 3 more floors on the scary elevator to get some. I would not recommend until they fix some things.

We specifically booked this place for the amenities. Oh poor choice on our part. Continental breakfast was the worst thing ever. What looked to be boiled sausage patties and eggs every single morning. The jacuzzi had no water in it which is one of the main things we wanted. The elevators were super slow and a little scary to ride in. One of them had doors that would grind while opening and closing. The ice machine on our floor was out of order so we had to go up 3 more floors on the scary elevator to get some. I would not recommend until they fix some things.

Clean room

Clean room

Great stay

Great stay

Enjoyed the location and the staff. The elevator and the property is slightly aging. Other than that it was great...

Enjoyed the location and the staff. The elevator and the property is slightly aging. Other than that it was great...

Very disappointed!!

Very disappointed!!

Good price, but everything is very mediocre. Was not impressed. Would only stay again bc of price.

Good price, but everything is very mediocre. Was not impressed. Would only stay again bc of price.

Everything was fine except we had some noise from the next room for 2 nights. We also got locked out of our room and had to get new key cards.

Everything was fine except we had some noise from the next room for 2 nights. We also got locked out of our room and had to get new key cards.

Nice and clean rooms

Nice and clean rooms

Clean

Clean

While it is beginning to show its age in places, the room was spotless and comfortable.

While it is beginning to show its age in places, the room was spotless and comfortable.

Room was clean and big. Good price and good location

Room was clean and big. Good price and good location

Plumbing was extremely loud. Not much staff can do about it. Jacuzzi was out of service, was dirty. The elevator was slow hotel guests would take the stairs our group included. It was faster than waiting for elevator.

Plumbing was extremely loud. Not much staff can do about it. Jacuzzi was out of service, was dirty. The elevator was slow hotel guests would take the stairs our group included. It was faster than waiting for elevator.

Reserved king bed and due to “computer error” they couldn’t accommodate and gave us double bed and I was not happy. Customer service was sub-standard. They only had one elevator for the entire hotel and quite frequently….it took long periods of time to get to my room on the 7th floor, so frustrating

Reserved king bed and due to “computer error” they couldn’t accommodate and gave us double bed and I was not happy. Customer service was sub-standard. They only had one elevator for the entire hotel and quite frequently….it took long periods of time to get to my room on the 7th floor, so frustrating

Very nice

Very nice

Odor upon entry. Elevators need upgrade. Room was good except toilet did not drain easily. Same problem reported by other staying.

Odor upon entry. Elevators need upgrade. Room was good except toilet did not drain easily. Same problem reported by other staying.

Front desk person was not there when we arrived and waited 30min to check in

Front desk person was not there when we arrived and waited 30min to check in

Some days amenities were not replaced; coffee cups, soap etc.

Some days amenities were not replaced; coffee cups, soap etc.

Maintenance fixed????BR tube light was out and fixing it included black tape and drywall left on vanity and floor.The tape held till in the night the end cap fell and shattered.Lobby has Chris.wreaths still up,lobby pendant light needs bulb,The hotel is looking very run down. I won’t stay there again.

Maintenance fixed????BR tube light was out and fixing it included black tape and drywall left on vanity and floor.The tape held till in the night the end cap fell and shattered.Lobby has Chris.wreaths still up,lobby pendant light needs bulb,The hotel is looking very run down. I won’t stay there again.

Clean room. Helpful staff. Good breakfast. Quiet room. Every thing I need except a refrigerator.

Clean room. Helpful staff. Good breakfast. Quiet room. Every thing I need except a refrigerator.

No microwave or refrigerator in my room. My room key had to be replaced several times because the sensor wasn’t functioning correctly. Limited breakfast choices compared to other La Quinta hotels I’ve stayed in. Staff was pleasant and efficient.

No microwave or refrigerator in my room. My room key had to be replaced several times because the sensor wasn’t functioning correctly. Limited breakfast choices compared to other La Quinta hotels I’ve stayed in. Staff was pleasant and efficient.

Very courteous staff!

Very courteous staff!

Everything was quite good. I don't suppose there's anything I can complain about that would be conventionally seen as a valid complaint, hence the five star rating. Given that I was traveling to participate in a sports practice, the breakfast could have been a bit better for me had it contained more sources of electrolytes such as potatoes or citrus. Basically, it had refined carbs (bread products) and protein (sausage) but the only complex carbs was little packets of instant oatmeal (acceptable, so long as the plain one with no added sugar is in stock), but then I didn't really have a source of electrolytes that wasn't sugary fruit juice. Some potatoes would have given me both carbs and potassium, or some oranges likewise.

Everything was quite good. I don't suppose there's anything I can complain about that would be conventionally seen as a valid complaint, hence the five star rating. Given that I was traveling to participate in a sports practice, the breakfast could have been a bit better for me had it contained more sources of electrolytes such as potatoes or citrus. Basically, it had refined carbs (bread products) and protein (sausage) but the only complex carbs was little packets of instant oatmeal (acceptable, so long as the plain one with no added sugar is in stock), but then I didn't really have a source of electrolytes that wasn't sugary fruit juice. Some potatoes would have given me both carbs and potassium, or some oranges likewise.

The room was big and comfortable. Staff were nice.

The room was big and comfortable. Staff were nice.

This property is old and the only nice part is the lobby

This property is old and the only nice part is the lobby

Loved the breakfast,the only thing concerning. They had a week to fix the luggage cart and after my 5 day stay,didnt get maintenance on lt. Two wheels flat.

Loved the breakfast,the only thing concerning. They had a week to fix the luggage cart and after my 5 day stay,didnt get maintenance on lt. Two wheels flat.

The hotel was mostly fine. The one elevator looked very old...could use a touch up. My only gripe is the breakfast. Even an hour before they closed it up, many items were completely gone and not restocked. The sausage sat in water and was disgusting. It was the same every day. I thought they'd have bacon now and then and change the gross eggs (not scrambled like most places), but no. All else was absolutely fine. Nice rooms.

The hotel was mostly fine. The one elevator looked very old...could use a touch up. My only gripe is the breakfast. Even an hour before they closed it up, many items were completely gone and not restocked. The sausage sat in water and was disgusting. It was the same every day. I thought they'd have bacon now and then and change the gross eggs (not scrambled like most places), but no. All else was absolutely fine. Nice rooms.

Couldnt understand the front desk staff. Lobby super loud, kids running up and down halls all night. Outside doors never locked. Not worth what they were charging.

Couldnt understand the front desk staff. Lobby super loud, kids running up and down halls all night. Outside doors never locked. Not worth what they were charging.

The check-in was fine, room spacious & clean…only the TV didn’t work. The attendant at the desk had to come up twice to try and get it to work, still no TV for our stay. Very disappointed that nothing could be done to remedy this inconvenience!

The check-in was fine, room spacious & clean…only the TV didn’t work. The attendant at the desk had to come up twice to try and get it to work, still no TV for our stay. Very disappointed that nothing could be done to remedy this inconvenience!

Room smelled musty and air conditioner was very loud.

Room smelled musty and air conditioner was very loud.

Front desk was she was always in her cell phone and dirty towels through out every hall way in the hotel

Front desk was she was always in her cell phone and dirty towels through out every hall way in the hotel

Clean room, nice staff,

Clean room, nice staff,

Great service all around and my bed was fresh and fluffy every day.

Great service all around and my bed was fresh and fluffy every day.

Late check-in but we enjoyed it

Late check-in but we enjoyed it

Room smelled like smoke

Room smelled like smoke

Breakfast is packaged food

Breakfast is packaged food

Room and staff

Room and staff

Great price , everything you’d expect.

Great price , everything you’d expect.

Very clean. Only criticism is that entry light out on 1st night.

Very clean. Only criticism is that entry light out on 1st night.

Bedding wasn’t changed for 6 days. Many times they didn’t put clean towels.Didn’t replace tissue or toilet paper. Floors weren’t cleaned (Bathroom mostly). The in room phones were not working. I couldn’t call the front desk or revive messages. Didn’t replace coffee. There was a very loud beeping in room 213 I went to ask if someone could fix it. At first they told me that maintenance would not be available to until the next day. However the young lady at the desk was able to help. Keep in mind one of the most kindest lady that cleaned rooms. She did do an excellent job.

Bedding wasn’t changed for 6 days. Many times they didn’t put clean towels.Didn’t replace tissue or toilet paper. Floors weren’t cleaned (Bathroom mostly). The in room phones were not working. I couldn’t call the front desk or revive messages. Didn’t replace coffee. There was a very loud beeping in room 213 I went to ask if someone could fix it. At first they told me that maintenance would not be available to until the next day. However the young lady at the desk was able to help. Keep in mind one of the most kindest lady that cleaned rooms. She did do an excellent job.

Very clean rooms

Very clean rooms

All of the staff was very friendly and professional. Room was very clean and comfortable. We had a very nice stay. Thanks!

All of the staff was very friendly and professional. Room was very clean and comfortable. We had a very nice stay. Thanks!

Had a overall great stay only issue I had was the bed and pillows are too soft

Had a overall great stay only issue I had was the bed and pillows are too soft

Exceed expectations

Exceed expectations

Yes

Yes

Nice hotel, friendly staff.

Nice hotel, friendly staff.

The entire property needs a remodel , staff was great but just old , no cold water in shower , no hot tub , elevator old , etc.

The entire property needs a remodel , staff was great but just old , no cold water in shower , no hot tub , elevator old , etc.

The room was the wrong wone booked. The room was not available when arrived. The room was not clean and unkept. The manager was rude and not helpful at all when talked to them regarding wrong room. T

The room was the wrong wone booked. The room was not available when arrived. The room was not clean and unkept. The manager was rude and not helpful at all when talked to them regarding wrong room. T

The room was immaculate and bed very comfortable. The refrigerator has a small freezer in it ,which was a special treat. The air conditioner was quiet ,which not always a given. There is also a chair/recliner in the room. The bathroom is large and shower great. There is ample parking with various access doors close to hotel which was great for us as we had lots of luggage. There is also a chair/recliner in the room. They were working on the spa but might be fixed by time you get there. Tips... the door handle to the room is a lift UP not press down and the ice machine is on the 5th flr. The people who work there are very friendly and exceedingly helpful. James went out of his way to help us with a couple questions. We didn't eat the breakfast because we are late sleepers so I cannot report on this. Highly recommend this hotel if you are visiting Mesa.

The room was immaculate and bed very comfortable. The refrigerator has a small freezer in it ,which was a special treat. The air conditioner was quiet ,which not always a given. There is also a chair/recliner in the room. The bathroom is large and shower great. There is ample parking with various access doors close to hotel which was great for us as we had lots of luggage. There is also a chair/recliner in the room. They were working on the spa but might be fixed by time you get there. Tips... the door handle to the room is a lift UP not press down and the ice machine is on the 5th flr. The people who work there are very friendly and exceedingly helpful. James went out of his way to help us with a couple questions. We didn't eat the breakfast because we are late sleepers so I cannot report on this. Highly recommend this hotel if you are visiting Mesa.

Hotel had no spa or Jaccuzi working, I am disappointed . Need it to recovery after playing senior baseball tournament. In my fourth straight year at the same hotel during the same time . I’ll think about it if I return next year.

Room was changed at the last min

Room was spotless and staff was amazing!

Front office staff was never at the front desk and when she was she was rude, I walked by once and a person was actually yelling to front office but never come out. Very noisy all hours of the night and I had no hot water and the tv didn't work. Made an already stressful situation as my husband was at Banner Dessert in the ICU, made more stressful and anxiety - very little sleep. Gave me the wrong code to the internet so I was unable to work remotely at my job. Breakfast foods were slim if any at 0800 when it doesn't end until 0900. Just an all around stressful frustrating stay.

Though it looked like the room had seen some days but hopefully renovations and upgrades will be done soon.

The building has a lot of wear and tear. Lots of chipped paint dirt and /or light fixures falling off the wall.

NA

Clean room, free breakfast, restaurants within walking distance.

The staff was very helping and accommodating, but the rooms and food we below par. The "double beds" were full size which I was not aware of until getting to the hotel. My roommates took part in the hotel breakfast and said they wouldn't even finish it. The only redeeming qualities about this stay was the staff and the pool.

The property is a older building that is well maintained the staff was very professional

Very noisy. Both nights the people next-door were very loud and up all night partying and talking. We checked out and went to a better hotel

It was a clean place. My only major complaint is not the hotel's fault, but the neighbors were loud. It was great overall.

Hotel in a nice area.

The room was clean but lots of wear and tear. The stair well smelled like urine. The parking lot asphalt is tore up. However the staff is kind, the breakfast was good. I believe it is a little overpriced.

The room was fairly clean but my sheets needed to be changed the day I arrived. I had a request that I called the front desk for but I didn’t hear back. I asked the front desk to change my sheets since there were small hairs consistent with dog hairs embedded in the sheet. I didn’t get any change of sheets till my 3rd night 2 days after I called. So I did my best to sweep off the dog hairs and slept on the area I had cleaned. My stay was 4 nights so half my stay was on the clean sheets and the other half was on sheets with dog hairs. Other than that the stay was fine. The property is across the street from the Mesa Police sub station so I had no issues with local homeless in view of the property.

The stay was ok, but the floor I was on, there were doors slamming all times of night. The room above me someones child was jumping and stomping on the floor the 5 nights I was there. The staff was good. I dont know about the breakfast. I didnt try it.

The breakfast was good. Hot tub was not working . I could not believe there was not a microwave nor a refrigerator in the room.

The tub is very slippery and I took a tumble and have a mild concussion from it. They should have dots of the tub or mats to make it less slippery.

Room was clean, breakfast had pretty good options. Was disappointed that the hot tub was not working especially since I was in the area for the Adult Baseball World Series and could have used a hot soak.

Everything was great. Room was comfortable and clean. Will stay here again

The bldg maintenance could have been better. Very courteous staff though!

Good.

Wow… Such an awful experience. I left truly upset. Y’all need to get it together. Your payment system is an absolute mess. Even if going through Expedia contributed to the chaos, it’s absolutely unacceptable what I went through. I cried for an hour on my last night because you WOULDN’T STOP CHARGING ME AND GASLIT ME EVERY STEP OF THE WAY. ABSOLUTELY OUTRAGEOUS. I WILL NEVER EVER EVER EVER EVER STAY AT A LA QUINTA AGAIN, AND I AM TELLING ALL OF MY FRIENDS AND FAMILY ABOUT THIS GOD-AWFUL EXPERIENCE I HAD. Unless someone reaches out to make it right—and I mean REALLY make it right—then I swear to the divine that I will never book with La Quinta ever again. Done.

Room was clean and staff was polite and efficient good place to have a relaxing weekend

Nice area, staff were friendly and accomodating

They didnt have airport shuttle service. Had to call a local driver. 30$ plus 10$ tip. He was a great person and got me to airport but there is no shuttle. Also, hot tub not working

The room was clean and served it's purpose. The location is convenient to the Mesa Gateway Airport.

My room smelled like urine I asked the front desk multiple times to have someone spray something and never came. My room was never cleaned by house keeping I requested a mini fridge I was told he had to go look for one after a few hours I called back and was told he hasn’t had a chance to look for one. My stay is over and I’m still waiting for my mini fridge. Terrible service my family stayed in room 305. If you do stay here good luck!!

Clean room, yes, staff is terrible they have no idea of how they should greet and smile to the people that stay at the hotel. They simply are really really bad. no good morning or afternoon, not a single smile, you said thank you or something and no respone from them. the worst hotel staff ive ever seen speciually from the front desk people TERRIBLE. INTERNET does not work at all and when i filed a complaint the guy at the front desk just said: no one else has complained. Wordt experience ever. I will never ever stay there again and ill be sure to let everyone know this hotel is very very VERY BAD. The only decent thing was the room

Property is run down.

Several restaurants within walking distance. Police office right across the street. Quiet

Dirty

They were extremely accommodating for pets.

Great stay, very courteous staff. Could use refrigerators in the room.

Room was nice but no microwave or TV remote

Was looking forward to relaxing in hot tub. Its not working

I will forward a formal complaint to your corporate when I return home next week, along with pictures to document

The location I enjoyed how close it was to my class.

We had a great stay!!!

The trip was good. Customer service over the phone was terrible. Got hung up on twice, terribke attitudes. We need to stop outsourcing Customer service over seas.

The plumbing was iffy, the sink drain made a weird gurgling noise and the toilet ran. The property was fairly clean, but rundown feeling. The elevators were really slow and made terrible grinding noises. The coffee I. The lobby was often empty. The staff was incredibly nice and friendly.

The bathroom in the room we stayed in was in desperate need of an update and cleaning. The breakfast was very disappointing.

Great for the price it was wonderful very spacious and clean and felt comfy like home!

Very good customer service!

It was great!

The stay was good, the problem was the Wi-fi it was terrible, other than that its clean and neat.

Very clean customer service is very nice

Great staff! Prompt o ln the phone which was appreciated.

Had a dog next to us that wined and houled. Did not appreciate being on the dog floor since I do not eat dog!!!

It was very clean and the personal was very efficient.

Got charged for a $250 cleaning fee for smoking in room. Never smoked in my life. What a scam. Will never stay there again

The property and staffing did an excellent job. Would recommend laquinta to friends and family.

Very good location, cleanliness and friendly staff.

Very clean.

The only I didn't like about the property. IT WAS TO hot to walk any where.

Had to evacuate the property without explanation and no place to go. Had to scramble to find a place to stay.

Needs to be renovated and deep cleaned elevators and rooms need to be updated

Great place, very safe especially because the police department across the street

It was great for the family emergency - the basic needs for a place to stay while visiting family at hospital. Very accommodating.

The location was great not far from restaurants. The room was clean and quiet but the elevator was slow and old one outlet in the room was not working either. But still a very nice stay and great breakfast.

Free breakfast

Was okay place

AND Definitely need to get a new office manager. She threatened to call the cops on me. Because she said I stole her pen that I was borrowing. To write down some things and then dig. Give me my deposit back of $75. And said it was including the Towle's. That was three that we had make UP ON THEM She doesn't wanna work with them or us. She thought she was too good for it. And now here I am sitting on the street because of her. You need a new office manager and staff. Maybe I should IGCE¹¹QQFREEcome through and see what they all have to say. Cause no one knows English.

Overall property was clean but parking lot and pool can use some attention/maintenance

To make matters worse, the air conditioning wasn’t working, and the room itself looked extremely run-down and poorly maintained. I immediately called the front desk to report the condition of the room, and the response was lackluster at best. There was no urgency or real concern—just a half-hearted offer to move us to another room. The next morning, I spoke with the front desk again to express how dangerous that first room was. My young daughter had walked right up to that open window, not realizing the hazard. The situation could’ve ended in tragedy. The staff member I spoke with during checkout acknowledged that we should never have been placed in that room at all—it was supposedly marked as closed and unavailable for guests. Yet, despite this serious safety issue and the clear oversight on the hotel’s part, we received nothing but a simple apology. No compensation, no sincere effort to make things right—just a verbal “

Very clean

I didnt like that the pool opened at 9:00am, too late for me the sun comes out in Az @6:00am, they need to redo their pool times also the handicap seats looked broken and unusable, the person at the front desk didnt try much to work around the schedule as i mentioned to them im a early person and just wanted to swim for a short period of time, it seemed they weren't flexible at all...

I loved my room and the bed was so comfortable. I rarely can sleep in a hotel, but I slept very well. The only thing that needs attention is the elevators. They are pretty beat up and slow.

Customer service is lacking at the very least.

P.S. Breakfast was awesome, great way to start the day!

Older hotel and hotel interior needs work, but rooms were clean and pleasant.

We had to stay for two days since our apartment was not ready yet and everything was so nice and clean.

It was amazing pool needs a little tlc but was good. Not microwave or fridge in room other then that it was good

The room wasnt very clean bathroom was dirty. But overall, it was a good stay

Clean comfortable room great staff nice breakfast

It’s was amazing

tv didn’t work, pool was closed and dirty, no mention

Great place to stay except for the attitudes

Its was a pleasure trip!

We checked in very late, and despite it being midnight the check in staff were very nice and helpful.

All was ready and perfect.

It was great. The pool was very nice! Great customer service! Housekeeping was great. I would stay here again. Small breakfast.

They never returned my $75 security deposit. When I called to ask when i’d get it back. They said they already returned it. Told them I have bank statements that show otherwise. The girl said it wasn’t her problem & to dispute it with the bank. Never staying here again.

very nice place and friendly personnel

It was a good stay. Staff was always pleasant and the pool/courtyard area was kept in great condition it was a very enjoyable stay. Will certainly be coming back!

The stay was good. The elevator was out of date and shaky. The ice machines on floor 2 & 5 were out of service. The parking lot needs attebtion.

Clean. But rundown. Definitely needs a new parking lot. Also the maids need better cleaning equipment. The security is also a little weird. You can walk in the hotel without key cards. Our door to our bedroom door didn’t shut like normal hotel doors. It just swang open.

Good place to stay. I’ve been here many times and I’ve never been disappointed.

Appreciated the ease to check in and check out

Overall good

The jacuzzi did not work and the door to the room was very finicky. Otherwise, the property was clean, it was quiet, and there were good breakfast options.

The front desk staff were nice and accommodating. The pool and hot tub were also nice. We liked the layout of the hotel rooms.

I am writing to formally file a complaint regarding my recent experience with La Quinta Inn & Suites Mesa West, booked through your platform. I feel strongly that the handling of my reservation and the lack of crucial information on your site resulted in a financial loss and an unacceptable customer experience. On May 25th, I booked a prepaid room at this property through Expedia. One of the main reasons I chose this hotel was because, unlike other listings, there was no mention of a required security deposit on the booking page. I specifically filtered for hotels that did not have additional fees or deposits clearly stated, as I would not have been able to pay an extra charge upon arrival. However, when I arrived to check in, the front desk staff demanded a $75 deposit. I explained to the employee that not only had I stayed at this hotel before without a deposit being required, but also that this charge was not disclosed anywhere on the Expedia listing. I tried to reason with her, but she was unhelpful, dismissive, and unwilling to escalate the issue to a supervisor. She refused to assist with canceling the reservation or provide any means of recourse—essentially leaving me stranded without accommodation or a refund. This experience was extremely frustrating, especially considering that the miscommunication originated between your platform and your hotel partner—not from any action or oversight on my part. Im expecting resolution.

Pretty pleasant Stay.

Enjoyed our stay.

Very nice property - clean and friendly staff - nice location - would definitely stay again.

Very Clean

Our stay was perfect. Check in was easy & so was our check out. The free hotel breakfast from 6am-9am was awesome as well. Good variety. Took my niece to the pool and it was great. All staff is friendly and very helpful. If I ever come back to Mesa, this will be stay for sure!

We were happy

Staff was not helpful at all when asked questions. They did not know the answers. The breakfast, by far, was the worst breakfast at a hotel I have ever had. Eggs were cold and flavorless. Few options of anything to eat. The printer available for guests was not working. Evidently you were suppose to email to the hotel whatever you needed printed but there was no sign on the printer letting you know it did not work or what to do. The staff was not able to help us either. The printer needs to be fixed. Pass through doors in rooms were not solid core which led to being able to hear everything that was going on in the next room. Too noisy.

Worth it. I will recommend to a friend.

Clean and professional

Carpets were filthy, but the rest of the room was fabulous.

Hotel was easy to find in a nice location away from the freeway, so we didn't hear the traffic. Nice and quiet location. The room was very nice and clean except the carpets. The carpets were horribly filthy. My socks will never be the same again. I would recommend cleaning them at least every 6 months. My guess is that they have never been done. If they have, it has been a very, very long time. Other than that, our stay was fantastic.

Very friendly staff and the room was nice. I would stay here again.

Quiet and clean

Nice area

The doors are heavy and are load when closed. There is no money changer for laundry machines. Had to visit another hotel.

Hotel was very nice.

So nice we stayed another day.

No hot water in the shower; key card reader responded poorly. When I brought these issues up to the staff they responded politely, professionally and helpfully.

While I was checking in, a very strong fragrance (maybe a deodorizer or cleaning product) triggered my asthma. Please use unscented products. Thank you.

It seemed a little run down. In need of some tlc to be nice. But the place was clean.

Stayed 13 nights. Hotel was convenient to family in Mesa. Hotel is showing signs of wear and tear, but clean and comfortable. Our room was a suite-separate bedroom- which was nice. Only complaint was that the breakfast was basically the same every day, and they had trouble keeping it fresh. Even the coffee. But would stay there again.

All public areas are in need or repair and maintenance. Broken pool furniture, the manager was nasty and rude about issues. Furniture in lobby and breakfast area very worn. Side entrance was dirty and didn’t lock. All in all it was a bad experience. Other guests also had similar issues and complaints

This was obviously an older facility and the elevator was the slowest moving one I’ve seen in years. Also thankful that this place had two elevators since one of them was broken the day before I arrived, as I can only imagine what a pain pulling my suitcases up to the higher floors would have been otherwise. This place has 7 floors. I enjoyed the morning breakfast being included with my stay. It was wonderful.

The elevator area was in rough shape and on the second day of my stay it was out of service for part of the day. Breakfast was meh and on the second morning it was actually cold.