DoubleTree by Hilton Phoenix Mesa

Dirty pool, dirty carpets. Rude and unfriendly front desk lady. Water issues in bathroom. I would say it’s a 3 star hotel at the max.

Exceptional

Room was clean minus some cosmetic defects and parking was easy

The location was nice and the lounge area. The Suites with a balcony were FULL of mosquitoes and moths heavily.

Everything was perfect! Great staff, everything was very clean and things were available when needed.

Everything was great!

Staff was friendly and awesome Can't pick one thing everything was awesome

Exceptional

Very nice facility and very clean

The condition of our room was kind of worn.

Superb

Overall good place to stay. And I loved the complimentary cookies. But the housekeeping could do better as they didn’t clean our rooms when we requested them to do so.

The facility was nice, and the staff was Pleasant. The accommodations were fair. There were large stains on the carpet multiple ones. The door entrance was beat up like someone tried to break in; it made me feel uncomfortable. The refrigerator was not cold and then froze my food on the inside of the refrigerator. When I reported that and took pictures of it the check out person at the desk told me they knew about it, but would have the staff to clean the carpet. Try to check in early, but no one answered the phone when I called the hotel.

The facility was nice, and the staff was Pleasant. The accommodations were fair. There were large stains on the carpet multiple ones. The door entrance was beat up like someone tried to break in; it made me feel uncomfortable. The refrigerator was not cold and then froze my food on the inside of the refrigerator. When I reported that and took pictures of it the check out person at the desk told me they knew about it, but would have the staff to clean the carpet. Try to check in early, but no one answered the phone when I called the hotel.

Love the room, pool

I left the card on my pillow to have my sheets changed, and they didn’t change them.

Everything was great with our suite room except the AC didnt cover or reach the bed area which made it difficult to sleep both nights.

Clean, friendly Bed mattress needed replacing had sagging pit on one side by nightstand.

Clean, friendly Bed mattress needed replacing had sagging pit on one side by nightstand.

Deli restaurant out of takeaway salad sandwich at 12:30pm Grab bar in shower loose. on First day. no housekeeping till 3:30 pm first day of stay.

Hotel Rooms were tidied every day whether it was requested or not. Sign said that towels hung up wouldn't be changed but they were taken every day. Buffet breakfast was delicious. Beds were comfortable. Air Conditioning was a bit loud but manageable. Quiet time started at 10 pm which was great, only a bit of noise and running around from a sports team on the first night.

We were attending an event there so convenience Mattress

We were attending an event there so convenience Mattress

The tub in my room was not draining properly and therefore had dirt and debris from when the cleaning crew had cleaned the room. Also the tub had worn areas where it was cracked and peeling.

The suite was roomy which I liked but I brought Clorox wipes and the jet tub had brown around the edge that I cleaned and the shower handle came off in my hand. On the deck there was mesh that had holes in it which wasn’t very appealing. But the room overall was comfortable.

Great Staff, rooms and hotel were well maintained!

The room was clean, nice and plenty of towels. I did not like that housekeeping knocked on my door twice the morning of check out. It made me feel rushed and disturbed my experience.

The room was clean, nice and plenty of towels. I did not like that housekeeping knocked on my door twice the morning of check out. It made me feel rushed and disturbed my experience.

Breakfast is very regular for a Hilton brand

room was very clean, nice hotel and freshly baked warm cookies for the win.

Clean room, but our phone did not work.

The staff was very welcoming upon arrival and my room was clean when I arrived as well. It was nice and cool in my rom after it being hot outside. Parking was convenient and there were lots of amenities to try. The bed was comfortable and I felt safe in my room.

Great

YES EVERYTHING WAS GREAT

The staff they did a sweet birthday cheesecake in the room for my daughters birthday Love this location funky and fun

The staff they did a sweet birthday cheesecake in the room for my daughters birthday Love this location funky and fun

Good

Exceptional

Clean room, friendly staff. Easy parking.

The staff at checking was so nice. There was a problem with my check-in (no reservation) But I still managed to be checked in and shown to my room..

Nice size room and bathroom. Friendly staff

Nice size room and bathroom. Friendly staff

There isn't a free breakfast but the restaurant is very good.

It is a very nice hotel, very clean and very comfortable with a nice lobby and great restaurant. There isn't a free breakfast but the restaurant is very good.

Clean rooms, staff was very friendly.

I always booked this property. It’s so amazing great location and they accept my dogs. Always such a clean environment the best cookies at check-in. I am on repeat customer of over five years.

I always booked this property. It’s so amazing great location and they accept my dogs. Always such a clean environment the best cookies at check-in. I am on repeat customer of over five years.

The fact that I was in a room the seem to have a dog ? or cat ? previously in room. There was a huge spot on the floor and animal hair.

Room was smaller than advertised 900sq ft Hotel is old and in need of updating Room was.darl and dingy, it felt.more.like a cave than suite AC didn't work on our first night and patio door didn't lock Balcony area had cigarette butts and bird.poop every. Outdoor furniture was in very poor condition We wouldn't stay at thus location again. Very overpriced for what us offered Location was not great and felt a bit unsafe Bad experience we changed hotels after 2nd night

Easy to get coffee and breakfast Room was smaller than advertised 900sq ft Hotel is old and in need of updating Room was.darl and dingy, it felt.more.like a cave than suite AC didn't work on our first night and patio door didn't lock Balcony area had cigarette butts and bird.poop every. Outdoor furniture was in very poor condition We wouldn't stay at thus location again. Very overpriced for what us offered Location was not great and felt a bit unsafe Bad experience we changed hotels after 2nd night

The location and the vibe was nice. The fact that I was in a room the seem to have a dog

We slept in due to late arrival, so we did not eat breakfast.

Very good spot

Rude staff. High price.

Very good spot

No microwave but otgetwiseygreat

Peaceful and quite place

Always clean and the staff are great, our favorite place to stay when we come to Arizona.

One of my rooms had mold in the shower

breakfast was 20 dollars 4 only items too far from family stayed 1 night

Our stay was terrible. There were like 10 baseball teams staying there. The noise started at 6 am and went till well after midnight. Kids running up and down the hallways screaming and yelling. Kids pushing elevator buttons on every floor. Playing and laying around in the lobby. Throwing water bottles and chasing each other. I complained so many times and no results. Asked if every once in a while a hotel person could walk the hallways and nothing. I talked to numerous people in the elevators that felt the same way. Not one of these kids was supervised. It is bad enough that sound travels thru the center of the hotel but this was unacceptable. So much for our enjoyable weekend. There are signs that say quiet hours are after 10pm but if no one is willing to enforce it or come out from behind the desk to see what is really going on that what use are the signs. We will never stay here again and would suggest no one else should. I understand they are kids after after complaining numerous time and getting no assistance that is what prompted my review.

This hotel was easy to access, just off the interstate and only a 15 minute drive to the airport. There are plenty of food options close by. Plenty of parking that is well lite. Our room was very large and the staff were attentive to our requests.

We were pleased overall with the property and the staff was very accommodating and friendly. Two concerns that we had were the inconvenience of the broken elevator especially with the number of kids and families in the lobby and lounge areas. Secondly we were most disappointed at the ongoing running and playing on each of the floors by the kids that were staying at the hotel. They continued to run through the building late into the evening when most people would be settling down in their rooms. Although we would not expect the limited staff at the front desk to have the capacity or experience to deal with the noise and disruption, it feels that in addition to there being more responsible parents on site, the hotel should have had more senior leadership on site to address the issues. It was quite annoying and definitely a downside related to our otherwise good stay.

They are professional and accomodating

The hotel is convenient for this annual trip. There is a fold out couch which we use every year and every year we have asked to have it made up and it is not. One day on this trip the room had not been cleaned. They sent someone up, but late.

Clean

a

Comfortable beds very quiet rooms Nothing

It looked nice and clean from the moment your walked in. The restaurant and lobby looked nice. The room wasn’t cleaned well, we didn’t get the crib we asked for. A lot of noise next door from staff or people. There was drilling going on. Vibrating the whole room throughout the night. People just stood in front of the door talking and laughing. Slamming the doors over and over.

Room smelled of sewage and wasn't super clean. Hotel overall was ok and in pretty good location.

Yes

Yes

Great room

Great room

Overall great place to stay. Staff was courteous and helpfull! Breakfast buffet was excellent!

Very clean room with courteous, attentive staff.

Very clean room with courteous, attentive staff.

I had to call front desk for shower gel (cannister was completely empty) and to have shower head repaired. Staff was helpful and got all issues resolved.

I had to call front desk for shower gel (cannister was completely empty) and to have shower head repaired. Staff was helpful and got all issues resolved.

Noise from the freeway.

Clean and very friendly front desk

Clean and very friendly front desk

Always clean, always friendly.

Always clean, always friendly.

Room door was hard to close

Room door was hard to close

Room was a little dusty. Water level in toilet was way too high and the flush was so powerful you could see the overspray going everywhere. Tub was pretty slippery so thank god for the safety bar because I needed it! Cookies at check in (and whenever you ask for more usually) are a nice touch but our stay was 4 nights and we were gone most of the day every day and housekeeping didn’t come until day 3.

Room was a little dusty. Water level in toilet was way too high and the flush was so powerful you could see the overspray going everywhere. Tub was pretty slippery so thank god for the safety bar because I needed it! Cookies at check in (and whenever you ask for more usually) are a nice touch but our stay was 4 nights and we were gone most of the day every day and housekeeping didn’t come until day 3.

Hotel was clean, friendly staff, convenient location.

Hotel was clean, friendly staff, convenient location.

Staff was great. I tried the hot tub in the morning and the water was a little warm but not Hot. As well as the showers had warm but not hot.

Staff was great. I tried the hot tub in the morning and the water was a little warm but not Hot. As well as the showers had warm but not hot.

Customer service

Customer service

Just a better breakfast

Just a better breakfast

Excellent facilities and friendly staff

Excellent facilities and friendly staff

My room sprung a leak and the carpet was sopping wet. I then had to pack up again and go to a different room. The rooms need updating, the wood work in the bathrooms need to be redone and in both room, the lampshades were dirty and had been taped together.

My room sprung a leak and the carpet was sopping wet. I then had to pack up again and go to a different room. The rooms need updating, the wood work in the bathrooms need to be redone and in both room, the lampshades were dirty and had been taped together.

Clean room

Clean room

Clean room, just be aware that the side furthest from the front desk gets a lot of freeway noise.

Clean room, just be aware that the side furthest from the front desk gets a lot of freeway noise.

The hotel itself is nice, with a nice interior bar/lounge area. The rooms were clean. The maids did not make the bed however which is pretty standard even for what everyone calls "light" housekeeping these days. Breakfast was way to expensive. You can get most of the same thing for free at a Mariott that you pay $20 for at Hilton.

The hotel itself is nice, with a nice interior bar/lounge area. The rooms were clean. The maids did not make the bed however which is pretty standard even for what everyone calls "light" housekeeping these days. Breakfast was way to expensive. You can get most of the same thing for free at a Mariott that you pay $20 for at Hilton.

Hotel and rooms are clean, breakfast was expensive for what it was

Hotel and rooms are clean, breakfast was expensive for what it was

Clean room, super nice staff, a frequent hotel we use! Parking is close and easy!

Clean room, super nice staff, a frequent hotel we use! Parking is close and easy!

Staff so rude… if they don’t wanna be nice, they shouldn’t be in hospitality. Every day we had to ask for towels or coffee they never cleaned our sink in the bathroom never left coffee or enough towels. There was mold in the shower. I was expecting a lot more because it was a Hilton.

Staff so rude… if they don’t wanna be nice, they shouldn’t be in hospitality. Every day we had to ask for towels or coffee they never cleaned our sink in the bathroom never left coffee or enough towels. There was mold in the shower. I was expecting a lot more because it was a Hilton.

Great room and very friendly staff

Great room and very friendly staff

Amazing service, clean hotel, extremely nice people. Handled issues with noisy neighbors very professionally, great breakfast, and beautiful atmosphere. 10/10 reccomend.

Amazing service, clean hotel, extremely nice people. Handled issues with noisy neighbors very professionally, great breakfast, and beautiful atmosphere. 10/10 reccomend.

Staff when I checked in was great and had a great stay

Staff when I checked in was great and had a great stay

Clean room, spacious and good view. All amenities were great! Accommodating upon arrival were great with complimentary cookies.

Clean room, spacious and good view. All amenities were great! Accommodating upon arrival were great with complimentary cookies.

Bar was fun. Hotel was nice!

Bar was fun. Hotel was nice!

Clean room, efficient staff, warm cookies.

Clean room, efficient staff, warm cookies.

place was great

place was great

Great hotel

Great hotel

Parking was great. Room was not clean the entire 5 day stay. Called housekeeping several times for garbage and no one came I put garbage in hallway and it sat there for 3 days. My family had to change rooms 3 times for a clean and tidy room the 1st night didnt get to sleep until 1:30am. ZAK customer service was not good I had to wait to the next day to get a decent room. So the one night we smelled sewage all night.

Parking was great. Room was not clean the entire 5 day stay. Called housekeeping several times for garbage and no one came I put garbage in hallway and it sat there for 3 days. My family had to change rooms 3 times for a clean and tidy room the 1st night didnt get to sleep until 1:30am. ZAK customer service was not good I had to wait to the next day to get a decent room. So the one night we smelled sewage all night.

Staff is friendly, awesome stay, great location. Recommended!

Staff is friendly, awesome stay, great location. Recommended!

super nice experience

super nice experience

Everything about this hotel was amazing, will definitely be staying here again.

Everything about this hotel was amazing, will definitely be staying here again.

Always welcomed by a smile and friendly staff.Check in is always smooth and the cookies are delish. This is our favorite get away from home lol. The ecstatic of this Inn is so pleasing . Check in soon and see what im talking about.

Always welcomed by a smile and friendly staff.Check in is always smooth and the cookies are delish. This is our favorite get away from home lol. The ecstatic of this Inn is so pleasing . Check in soon and see what im talking about.

Clean area, easy parking friendly employee

Clean area, easy parking friendly employee

I’ve stayed here many times since 2018. This time was just not the standard I had come to expect. Several small things, such as very slow hot water at all times of the day, one bed made and the other not made on the same day, no bath mat left when room was cleaned, short stocked in the snack shop…nothing so major as to get the management involved. But it left me thinking that on my next visit I will look at other options in the area.

I’ve stayed here many times since 2018. This time was just not the standard I had come to expect. Several small things, such as very slow hot water at all times of the day, one bed made and the other not made on the same day, no bath mat left when room was cleaned, short stocked in the snack shop…nothing so major as to get the management involved. But it left me thinking that on my next visit I will look at other options in the area.

Parking was safe, didn't eat at hotel. Staff super friendly. Found out the dogs don't like elevators 😂

Parking was safe, didn't eat at hotel. Staff super friendly. Found out the dogs don't like elevators 😂

It was a great stay

It was a great stay

Clean, quiet, and good breakfast

Clean, quiet, and good breakfast

Nice stay missed the removed arcade for the kiddos.

Nice stay missed the removed arcade for the kiddos.

Safe and clean

Safe and clean

Parking was easy. Would have been nice to have access to water.

Parking was easy. Would have been nice to have access to water.

Loud

Loud

Hotel was beautiful front staff was excellent always with a smile housekeeping was great overall excellent stay

Hotel was beautiful front staff was excellent always with a smile housekeeping was great overall excellent stay

Doubletree Hilton was wonderful.

Doubletree Hilton was wonderful.

Odd room with no windows but otherwise fine.

Odd room with no windows but otherwise fine.

Staff when checking in were very friendly and welcoming. Hotel room was average with some evidence of being worn. Hotel rooms and floors lacked warmth in being a welcoming environment. Housekeeping service did not service our room during our stay. Was unsatisfied with another guest allowing his dog (pit bull) off leash walking in and out of the hotel.

Staff when checking in were very friendly and welcoming. Hotel room was average with some evidence of being worn. Hotel rooms and floors lacked warmth in being a welcoming environment. Housekeeping service did not service our room during our stay. Was unsatisfied with another guest allowing his dog (pit bull) off leash walking in and out of the hotel.

We stayed here on a previous trip and found the accommodations very nice and comfortable. We decided to stay there again and The room was clean and comfortable just as on our previous trip. The complementary cookies are also nice

We stayed here on a previous trip and found the accommodations very nice and comfortable. We decided to stay there again and The room was clean and comfortable just as on our previous trip. The complementary cookies are also nice

Lack of maintenance

Lack of maintenance

I travel a lot and really like this hotel. It was big and clean and rooms were large. Staff was very nice. Highly recommend

I travel a lot and really like this hotel. It was big and clean and rooms were large. Staff was very nice. Highly recommend

Wonderful staff!

Wonderful staff!

They should make up room every day. It’s only made up your room on requested. So bad.

They should make up room every day. It’s only made up your room on requested. So bad.

It was a beautiful room and a really nice hotel.

It was a beautiful room and a really nice hotel.

Super friendly staff, everything is accessible.

Super friendly staff, everything is accessible.

Friendly staff, check in and out was super easy and fast. Room was clean and beds were comfortable

Friendly staff, check in and out was super easy and fast. Room was clean and beds were comfortable

Price was quite high compared to other properties so I expected it to be awesome. It was not. Got a room overlooking the cooling system. Girl at the desk didn't know that the phone system no longer works. Breakfast is not included but available for $30 per person. Really? No thanks. I will not be returning.

Price was quite high compared to other properties so I expected it to be awesome. It was not. Got a room overlooking the cooling system. Girl at the desk didn't know that the phone system no longer works. Breakfast is not included but available for $30 per person. Really? No thanks. I will not be returning.

It’s disappointing. They assigned us in a room for disable/ wheelchair person. The bathroom is not clean

It’s disappointing. They assigned us in a room for disable/ wheelchair person. The bathroom is not clean

This is the only place I prefer to stay. You guys are amazing!

This is the only place I prefer to stay. You guys are amazing!

Cleanliness hotel in AZ

Cleanliness hotel in AZ

Great stay! Will definitely be back!

Great stay! Will definitely be back!

Great short stop. Incredibly friendly staff.

Great short stop. Incredibly friendly staff.

We use this property very often we visit family in the area and we love the convenience of having everything around in walking distance, best hotel in the area of Mesa Tempe . 100 stars !!!!

We use this property very often we visit family in the area and we love the convenience of having everything around in walking distance, best hotel in the area of Mesa Tempe . 100 stars !!!!

Came to your facility for a AHIMA yearly meeting. All was as expected and my attendance at the meeting was a successful endeavor.

Came to your facility for a AHIMA yearly meeting. All was as expected and my attendance at the meeting was a successful endeavor.

Nice room

Nice room

Very nice and friendly staff

Very nice and friendly staff

Great stay really enjoyed the hotel

Great stay really enjoyed the hotel

Great location and friendly staff. I would choose again.

Great location and friendly staff. I would choose again.

Housekeeping never answered their phone nor did the front desk. I had to chase them down for clean towels and TP. Had to take my dirty towels to them. Emptied my own trash. We stayed for 5 nights and housekeeping never once came to our room. Other than that that it is a decent enough place to stay but would not be my first choice.

Housekeeping never answered their phone nor did the front desk. I had to chase them down for clean towels and TP. Had to take my dirty towels to them. Emptied my own trash. We stayed for 5 nights and housekeeping never once came to our room. Other than that that it is a decent enough place to stay but would not be my first choice.

Unfortunately, we had roaches in our room. We were on the 7th floor. The AC also broke down in the middle of the night. The management was informed. I simply asked for a refund for one night but I have not received any word and it has been 6 weeks. We will not stay at this hotel again.

Unfortunately, we had roaches in our room. We were on the 7th floor. The AC also broke down in the middle of the night. The management was informed. I simply asked for a refund for one night but I have not received any word and it has been 6 weeks. We will not stay at this hotel again.

Very good place

Very good place

Did not get the room we booked through Expedia because it was “over booked”. The room we got was full of mosquitoes. The second room we got, the toilet barley flushed, and was fairly loud due to the interstate.

Did not get the room we booked through Expedia because it was “over booked”. The room we got was full of mosquitoes. The second room we got, the toilet barley flushed, and was fairly loud due to the interstate.

I loved this hotel as soon as I checked in! I was warmly greeted and given a fresh cookie that was so good. The breakfast buffet was also really delicious—though I do wish it had been included in the price of the stay. Room service was amazing, and our room was huge and very clean. I’ll definitely be staying here again!

I loved this hotel as soon as I checked in! I was warmly greeted and given a fresh cookie that was so good. The breakfast buffet was also really delicious—though I do wish it had been included in the price of the stay. Room service was amazing, and our room was huge and very clean. I’ll definitely be staying here again!

Nice place, but the beds could be more comfortable.

Nice place, but the beds could be more comfortable.

Nice clean facility with professional staff.

Nice clean facility with professional staff.

Love staying here. Always feel rested.

Great hotel

Good and clean. Large room asks friendly staff

I love staying at this hotel.. my A/C broke at my house. I booked a 2 bed room. Because I’m a Hilton Honors member they upgraded me to a suite.. Room 206 is my favorite.

Very old hotel

This place is filthy and the highway noise is so loud you cant sleep. We were there 4 days and they never cleaned our room without us complaining

Good location, friendly staff reasonably priced

Great

Great spot easy parking

Food and drinks were overpriced but delicious.

Tiffany from the front desk was amazing!! We had a reservation issue and she was very helpful and kept in contact with me throughout the whole process.

Always a pleasure to stay and the staff are always friendly.

The service ands stay was very nice and central to phx surrounding

*

The place itself is quiet and comfortable. Unfortunately, its proximity to a major highway can make rooms facing that highway somewhat noisy during certain hours.

Very professional and courteous customer service, understanding and helpful with all communication, rooms are comfortable and the pool area was enjoyable

No

Conveniently located. Needs some updating but very clean. Quite a bit of road noise. Nice lobby and restaurant.

Rooms ventilation system was like sleeping in a wind tunnel

Suite I booked and paid for was “not available” stated “sold out” so had to split my family up into 2 rooms, air conditioner in one of the rooms was broken, and the other room had a water leak with of Mosquitoes!

Needs some updating but very nice. Quiet and we felt safe w our vehicles as our stay. Staff was amazing

Everything was very clean and comfortable.

My kids run track and we come down once a year for the last 4 years, this was the worst hotel we ever stayed in. Before the trip started the billed me wrong, I should have taken that as a sign. The hotel room smelled because the refrigerator was out , the phone was dead, like super dead and was plugged up. The ceiling had water damage and the wall had a hole in it. This room was old and dated with a purple sinking couch.

Our first room had a toilet that wasn’t functioning property. The second room was similar but better. Overall our stay was okay but not the greatest.

I loved the two comfortable king size beds. The room was clean and smell good

We love staying here, I have cancer scans at MD Anderson every few months, we stay here because it’s quiet and it’s super convenient for us. This time around, our room smelled a little odd, we had to buy Lysol and used it often, the shower curtain was torn and the toilet seat was broken. We really had never encountered any issues. I’m sure we’ll be back and I’m hoping we go back to the excellence we’re accustomed to. Front desk staff was great and accommodating!

Hotel was very nice and alot of open space to relax in Lobby area.

Their check out time is 11:00 am and not 12:00 pm.

The breakfast which we paid extra for was cold and unappealing.

Cookies

The ac wasnt great but the staff were great! Maintenance guy helped and gave us free breakfast.

Rather expensive for a hotel room. Plus had to pay for a simple cold breakfast.

Things not working in our room, bad customer service.

First time here and only for one night but it was nice and quiet. We had some appetizers and drinks and they were both delicious! Can’t wait to go back!

It was a nice property. There were a lot of kids running around but that is due to baseball and not the hotels fault. It was easy and convenient to get to everything. I would definitely stay again.

Not what I expected for the price

They gave my room to someone else and gave me a cot. No hot water for shower. Noisest hotel ive ever stayed at. Kids running laps around the halls, playing tag up and down the elevator and halls. Pounding on our door at 11pm to be funny. Do not stay here if you want to sleep.

The hotel was clean, quiet, and in a desirable area. Only down side is we paid for breakfast with our room and then was charged for breakfast on top of the room rate.

Property was good

Toilets were too low. Bed was comfortable, ventilation was good

Had a little issue but Bryan took care of it.

The girl at check in Friday night Feb 28 was so awesome!!!!! She gave us a welcome basket since my daughter was the bride. Very friendly and welcoming!! Thank you!!!

Property was beautiful on the outside as well as the inside. Very clean and comfortable

Excellent hotel

No hot water both nights. Would not recommend. Need a refund

It was unacceptable. My son slept all night on a bed with sheets full of female menstrual blood covered sheets. The hotel never bothered to check the bed or worse, they never changed the sheet from the previous tenants. Unfortunately, we didn’t noticed it until we woke up. Horrible.

Very friendly. Clean and beautiful. 2 Cookies given at check-in

Our room toilet was broken. We were informed that maintenance would not be in to fix it until the following day.

Service was outstanding. The beds are super-inconvenient in their positions. They are way too close to the wall on those sides. It is really difficult to get into the bed on that side.

Great accomodations, great staff in breakfast area

Went for news years and we had a wonderful and great time. Room was nice a spacious we wil still there again. Oh and don’t forget bout the cookies mmmm gooddd.

I reserved a room with a roll in shower. When I checked in no room was available. It was not noted in the requests from hotels.com. I could not use the shower until the brought a shower chair. I am a double amputee and stained my back and arms. Such a terrible experience.

Awesome location food joints right there you could walk if you wanted to and also got Dutch Bros in walking distance

Hotel was nice. I wish a window/door would have been able to open for fresh air. Our bathroom could have used a little work. The vanity was a little beat up.

Comfy bed, large room, friendly and helpful staff

Comfortable and quiet! Staff were very polite and accommodating!

Great experience safe area

The staff here was so incredibly kind! The woman who checked us in was kind enough to walk us around the property to show us some of the spaces as I needed a place to work after check out before some afternoon appointments. The rooms are a little dated, but very clean and well kept. We got upgraded to a junior suite which was perfect for myself and 2 teenagers, everyone got their own bed! They offer cookies at check in, and they do have gluten free ones that are free from the top allergens, and were yummy! The breakfast buffet (not free) also had gluten free and vegan options clearly labeled. We have celiac, so we appreciated this VERY much. Our room happened to be right in front of the elevator, so my son was kept awake at night by the VERY loud chime of the elevator when it hit your floor. Otherwise, the hotel was extremely quiet. Would absolutely stay again if we are in the area!

Rooms are old and dated

Do not like the low profile toliet

Room clean. Amenities great! Full bar onsite restaurant, pool and fitness center.

Great!

The hotel is good solid travel hotel. If you're passing through or need a place to stay in the area, can recommend. The area around the hotel is pretty strip mall ick.

Everyone was Great! Hotel is always clean and love the gym

Only real negative was the proximity to the freeway noise.

Ok stay. Convenient for where we were going in area. Lots of young people in for soccer tournament, but quiet enough after 10pm. Pool area nice but needed evening cleanup.

Enjoyed our stay

Close to highway. Pool and hot tub nice

The only issue I encountered was that the walls didn't seem very soundproof, and I could hear the people in the next room early in the morning. They were quite loud and yelling, which disrupted my rest. I wish the room had been a bit more soundproof to avoid this inconvenience. Despite this, it was a pleasant and hassle-free experience, and I would gladly stay here again.

We took advantage of the common spaces, including the fitness area, and was not disappointed!

Good!

The tv was being converted to a streaming service so only a couple of channels were available. We weren’t told this until we checked in.

It was a great stay every time

Staff was nice, bar and breakfast area were suitable experience for a hotel. But overall would not recommend.

I have already given my feedback on the lack of hospitality and flexibility. I will never stay at another Hilton property if I can avoid it and will never again use Hotels.com for booking.

Nice place

Only complaint was a few hairs in the shower and restroom areas. Other than that.. definitely recommend!