Country Inn & Suites by Radisson, Mesa, AZ

staff were okay and very helpful however the air conditioning when we were there needed adjustments and it’s a little dusty when we got there.

Convenient location to the airport and great restaurants.

Good

The staff was absolutely so kind and helpful, my room was clean but we got locked out of our room 8 times. None of the exterior doors or gates lock, and the exercise room was out of order. Great breakfast but key readers are needing replaced as well as enhanced security. Any body could walk into the hotel at any hour which I did not like especially being a woman traveling by myself with 5 kids.

Location to my son. The table and chairs outside our patio doors were nice, however not private. Noisy boys until about 11pm, we had an early wake up time. Also pool side room wasn’t pool side. The picture looked like it was right outside the door of the room, when it was actually down to the other side of from of hotel.

Staff was great. Breakfasts had good choices. Our room had a clogged shower drain. Staff offered to move us, but it was late. We called again in the morning and maintenance came right up and fixed it. This applies to maintenance of the property; if housekeeping cleaned the shower after the last guest they would have seen the problem almost immediately. Overall, our stay was good.

Very good

We were on the 4th floor and my friend is in a wheelchair. When getting ready to leave, I called to ask about a luggage cart and was told we would have to get it ourselves from the first floor. My friend went in her wheelchair to get it, in which a staff member then helped to bring it up. Our room had a constant vibration, which was disturbing. I'm guessing that there was something electronic running near us, possibly large A/C units right above our room. But the worst thing was my bed. We had a double queen room. My bed was lopsided at the foot and I kept hitting my leg on the metal frame that stuck way out (OUCH!). I finally looked at the foot on the other side (the lower side of the slant). The boxsprings was completely broken apart (thus the slant). I took photos if they are needed. We told the front desk about this at checkout. Due to that alone, they really should've offered us something...a discount, a free room in the future,... something. This was my 2nd time to stay there (as i travel for medical reasons). As it stands, we will never stay there again.

Exceptional

Very good

Overall the staff was friendly and helpful, until checkout time. The breakfast was good. Coffee service could've been better. Though when I told a staff member that the decaf was cold, he made a new pot for me. The pool was WONDERFUL! It was the best part of our stay. We were on the 4th floor and my friend is in a wheelchair. When getting ready to leave, I called to ask about a luggage cart and was told we would have to get it ourselves from the first floor. My friend went in her wheelchair to get it, in which a staff member then helped to bring it up. Our room had a constant vibration, which was disturbing. I'm guessing that there was something electronic running near us, possibly large A/C units right above our room. But the worst thing was my bed. We had a double queen room. My bed was lopsided at the foot and I kept hitting my leg on the metal frame that stuck way out (OUCH!). I finally looked at the foot on the other side (the lower side of the slant). The boxsprings was completely broken apart (thus the slant). I took photos if they are needed. We told the front desk about this at checkout. Due to that alone, they really should've offered us something...a discount, a free room in the future,... something. This was my 2nd time to stay there (as i travel for medical reasons). As it stands, we will never stay there again.

Great location and great breakfast! Hallways smelled wierd but over all clean.

Hallways smelled wierd but over all clean.

The hot tub was nice and warm, felt great to relax in, the bed was ok. Breakfast was pretty good. I would like to see more protein choices for diabetics. The room was not very clean, there was a straw behind the side table, the tv remote in the front room didn't work to turn on the TV. There were no towels out at the pool, but my wife was able to get some from the front counter. I had to change the date of my stay, and had the free change option, it charged me 25.00 to change the date even though on the website it shows it being available for the same price as i originally paid. Not happy about that.

The hot tub was nice and warm, felt great to relax in, the bed was ok. Breakfast was pretty good. I would like to see more protein choices for diabetics. The room was not very clean, there was a straw behind the side table, the tv remote in the front room didn't work to turn on the TV. There were no towels out at the pool, but my wife was able to get some from the front counter. I had to change the date of my stay, and had the free change option, it charged me 25.00 to change the date even though on the website it shows it being available for the same price as i originally paid. Not happy about that.

The place was just ok. We booked the Diamond Suite because it was one of the few rooms that had a balcony; which was double the price of the regular room however it was disappointing and badly in need of updates. The smell was musty immediately entering the room. The exercise room lock was broken and we were unable to use it. The food was decent, nothing great. I will say the staff were very helpful. Location was great.

Horrible worst breakfast I've had in my life!!!! Nothing this place needs to be closed down forever!!

Horrible worst breakfast I've had in my life!!!! Nothing this place needs to be closed down forever!!

Room was old and had a smell, but the staff was pleasant

Exceptional

Yes

Staff and location AC had issues

AC had issues

Very poor

The hallway smelled like cigarettes. The bed was clean and comfortable, The room was bit dusty at corners.

Bed very comfortable

The location was perfect & close to our family to visit. Our room was clean & comfortable & breakfast was excellent! We loved staying at this hotel!

BREAKFAST, BREAKFAST AREA, POOL AND POOL AREA THE YOUNG LADY AT THE FRONT DESK WHEN ASKED TO CHANGE ROOMS FOR THE SECOND TIME. VERY FRIENDLY, PROFESSIONAL AND ACCOMODATING. THE FIRST ROOM DOOR LOCK WOULD NOT OPEN THE ROOM AFTER THREE SETS OF KEYS WERE USED THE TELEVISION AND A/C IN THE SECOND ROOM DID NOT WORK THE CARPETING IN THE THIRD ROOM WAS DIRTY THE MALE FRONT DESK PERSON WAS NOT FRIENDLY UPON CHECK-IN AND NEVER APOLOGIZED FOR MAKING ME RUN UP AND DOWN THE STAIRS 3 TIMES WHEN THE DOOR LOCK DIDN'T OPEN THE DOOR

Very clean, comfortable room. Good, well supplied breakfast. Ample parking and easy drive to the airport!

Everything ok

The room was nice, but the pillows were just air and went flat instantly. The pool was my favorite part! I was looking forward to getting a couple of work outs in while we were there, but ALL of the machines in the gym were out of order (bike, treadmill, elliptical), and there were only a few free weights and a bench available. They did not even have a water cooler to refill water bottles. :( I was very disappointed with that.

Clean hotel Na

Na

Exceptional

Breakfast was good. Facility was clean and housekeeping was quick to change out towels. There were some candy wrappers that were missed from previous people. There were some candy wrappers that were missed from previous people.

Breakfast was good. Facility was clean and housekeeping was quick to change out towels. There were some candy wrappers that were missed from previous people. There were some candy wrappers that were missed from previous people.

Bad

At check-in, I asked for a rollaway since I had picked up two extra girls. Staff was accommodating and did their best. We asked about a second room, but were told it required booking two nights due to preset rates, which was frustrating. We made it work in one room with a rollaway. The next day ran long, so we stayed another night and got another rollaway with no issues. The kids enjoyed the pool and breakfast. However, the jacuzzi was not clean there was visible hair and debris, so I got out right away. There were also no towels in the pool area, so we had to go back to the room to get some. Staff overall was great friendly and helpful throughout. Room quality was inconsistent. The fourth floor was updated and clean, but the second floor felt outdated with peeling wallpaper, loose shower fixtures, and a bathtub that wasn’t properly cleaned. That said, pricing felt fair and the location is great. There’s a Target nearby and plenty of restaurants. Room service was pricey, so we used Uber Eats instead. Overall: 4/5. Could be a 5 with better cleanliness and consistency.

Breakfast was good. Parking was hard to find spots when they share with a bar next door. Parking was safe with cameras. I had to recharge my hotel key everyday to get into my room for the whole stay. Was hard to get into the room with the door key locks.

Superb

Good

Exceptional

We loved the ease of checking in and out. We're very tech-oriented and the WiFi was ok in most areas of the hotel. There were several restaurant choices within easy walking distance. We loved the easy access to the highway, but of course that comes with the noise of a highway. Only really an issue for us outside as the room was pretty quiet. For context, we live in a rural hamlet, so the pace and noise of a big city is really foreign to us. It wasn't unpleasant, just very different. The room was clean, the staff were wonderful. Plenty of parking too.

Great location, good staff You can see the hotel desperately needing renovations, and the linens smelled musty and old nothing smelled clean. We were to nervous to sleep on the pillows because of the smell.

Outdated

Great location, good staff You can see the hotel desperately needing renovations, and the linens smelled musty and old nothing smelled clean. We were to nervous to sleep on the pillows because of the smell.

Outdated

BREAKFAST, BREAKFAST AREA, POOL AND POOL AREA THE YOUNG LADY AT THE FRONT DESK WHEN ASKED TO CHANGE ROOMS FOR THE SECOND TIME. VERY FRIENDLY, PROFESSIONAL AND ACCOMODATING. THE FIRST ROOM DOOR LOCK WOULD NOT OPEN THE ROOM AFTER THREE SETS OF KEYS WERE USED THE TELEVISION AND A/C IN THE SECOND ROOM DID NOT WORK THE CARPETING IN THE THIRD ROOM WAS DIRTY THE MALE FRONT DESK PERSON WAS NOT FRIENDLY UPON CHECK-IN AND NEVER APOLOGIZED FOR MAKING ME RUN UP AND DOWN THE STAIRS 3 TIMES WHEN THE DOOR LOCK DIDN'T OPEN THE DOOR

We would stay there again....

We would stay there again. Good pillows and towels and the shuttle driver came in early to take us to the airport before

The room was clean and comfortable. The lobby was inviting and the staff was friendly and very helpful. They even packed us a to go breakfast for our early morning flight.

The room was clean and comfortable. The lobby was inviting and the staff was friendly and very helpful. They even packed us a to go breakfast for our early morning flight.

Bacon was overcooked, salty and crumbled. The workout room was only weights-none of the cardio equipment worked. When I complained, AI told me to either cancel my registration and move to another hotel or be rewarded 100 onekeycash points (to ensure I stay with them until I use them). I can't wait to use the points so that I can quit onekeycash and never use hotels.com again.

The hotel was good. Breakfast was nice. Clean food space. Pool was great, warm. The kids loved it. Staff was nice and accommodating. The room needs some updating. The curtains were old and dirty. Carpet seemed old The bathtub had a constant leak. The ac kinda acted funny at night/ noisy.

everything

Pleasant

Location and great restaurants near by. Everything was wonderful.

Nice spot and sweet folks

Convenient to airport.

Good size pool and very nice patio. Breakfast was wonderful. The shuttle to the airport was perfect. Really nice driver also.

Breakfast was good. The beds and pillows were comfortable. Hot tub was warm and relaxing too. Not having room service for the three days we stayed there. Would have been nice to get new towels etc. The keys do not open the door because the door unit is broke. It should be fixed!!!!! For room 107. It took about 5 minutes to get into the room each time we left. A worker tried it and no luck too. Very frustrating......

Breakfast had many choices and was warm. Having a hot tub outdoors was good however there were ants on the deck area that should be sprayed. Beds and pillows were nice. The keys take a long time to work in the doors to open them up.

Pool needs an up date.

The food was good, close to places in walking distance. Cleanliness of the room/living room were clean. Bed was comfortable. My restroom was kind of small, there was a strong mildew odor, shower curtain, maybe the floor, not sure. I had picked a room with 2 queen beds, once there, I was told all that was left was a king bed and a sofa bed. My cards kept turning off, had to go to the front desk to get new ones, twice. Even one of the key cards in the room, not used turned off. Just a few things that were inconvenient, disappointing for the price I paid.

The hotel is dated and overpriced for what you get. I was expecting a more modern experience for the price.

are the ice machines fixed yet. this is a joke. obviously no follow up.

Overall, this was a good stay! The breakfasts were good and the facility was nice. Parking was not a problem and felt safe. We used the pool and hot tub and it was great! I would stay here again.

Location was convenient for our needs Very dirty room. Our comforter had fresh blood stains that did not appear to have ever been laundered. When I told the desk clerk he simply said “anything else?”. Chair was too dirty to use. Difficult to get a blow dryer which was supposed to be available in the room.

Our bedding was clean but the carpet is stained and the room could use a lot of maintenance. Our door lock and handle was broken so staff had to let us into our room. The staff was very friendly and helpful though.

Breakfast was nice: cereal oranges, yogurt, eggs, sausage links, shredded cheddar cheese, Jalapeños, muffins, bagles, bread, oatmeal, waffles, gusva OJ, and the pool area was beautiful. 2 elevators made easy races to the 2nd, 3rd and 4th floors in addition to the stairs. The freeway was surprisingly loud, but could not hear neighbors at all. AC work well and had a continuous fan option. Would stay again.

Airport shuttle was convenient. The only complaint I had is that we arrived early and were told to check in at 3:00 pm would cost us an additional $20 and to check in before 3:00 pm would cost an additional $50. We just killed time at the bar/restuarant next door (delicious food). Finally, at 3:00 pm we decided we would go over and just pay the $20. A new person was working and immediately checked us in at no extra cost. I thought this was odd. Usually, if the room is clean a motel will let you check in.

Room was clean. Staff was friendly and helpful and very accomodating when we requested an earlier checkin.

Location A bit dusty. Door handle was broken.

Great staff and amenities

It was an ok hotel it was clean but a bit outdated.

Beautiful and very comfortable

location breakfast, room had construction problems.

It was great staff breakfast parking all great

Great workers and they helped solve our problems the ac was out in our first room and they sent workers right away to fix it and when they couldn’t they moved us rooms

Not clean. Problems with keys, checking in, shower and toilet over 4 days here.

Even with a sound machine on the loudest fan noise, you can clearly hear highway noise. If this bothers you, maybe an upper room? Beds squeaked with each movement & not in the recreational kind. Sharing a room with my Dad. Only my Dad got a shower as the tub didnt drain and even after 30 minutes, standing water. Just yucky. Appreciate the front desk clerk listening and sharing my concern with management. Breakfast at 7am appreciated in having hot and cold selections. Area was clean yet can get crowded quickly. Many seating options with both outdoor and indoor.

Many things in disrepair

Breakfast was great. Parking was a little iffy. I felt it is always too tight, but I drive a truck, so it is always tight for me.

Door

My TV didn’t work and I called for assistance. I was told the maintenance person was taking someone to the airport and would check on my tv after his return. I never received any response. The next morning I was getting ready to go to an event for my friend who was performing at Tempe Center for the Arts and the hair dryer in my room was not working. I had to leave the hotel with wet hair. So I had no television in a hotel for 24 hours and I had to leave looking like a wet dog. This experience did not leave me wanting to be a return customer.

Airport shuttle was very good, both coming and going. Staff was friendly and efficient. Hotel is in good but not great condition. We were visiting during spring break so the cost was very high.

Not one complaint

Everything ok

Good

Ice machines broken. Apparently so are the vacuums. Had a great breakfast. Staff was friendly. Loud by the busy road.

Drawings in bathroom were defected, were extremely slow to drain. Windows didn’t open for fresh air, little stains okie dokie sheets

The cleanliness of the room was not the best. There was trash under the sink in the bathroom, the trash can in the room was dirty with stuff stuck to the side and on the bottom under the extra bags. There were hairs in the tub. My grandson found a hanger and empty water bottle under one of the beds. Drapes falling down, drawer on desk broken. Ice machines out of order.

Staff was super nice and helpful but , place needs to be shut down and seriously updated.

It was fine

Pleasant stay, friendly staff,clean rooms

Was told airport shuttle started at 05:00 but they have now changed it to 6, which is too late for many flights. If you call this hotel

Pictures are a bit deceiving. Actual room doesn’t look as renovated/modern as it does in the photos.

It was okay. The eggs were not very good and sausages were burnt. The oatmeal was descent. The juice was very sweet and was from a machine so not good quality.

Staff was excellent and always eager to assist.

Rooms were spacious and clean. The lamp shades in bedroom needed dusting though. Also, there was only 1 working ice machine for all 4 floors.

The Shuttle was good the staff was very friendly, the only thing was we couldn’t get the tv to work, other then that it was a nice place to stay

The room was not particularly handicap accessible - it had a tub-type shower instead of the picture shown which was a direct step-in shower and the rail to help with the transition to the tub was quite loose. The furniture in the room appeared to have been in a flood -- it was very worn. We were put in a room adjacent to both elevators - which made whooshing noise all night. We were right above the balcony and two couples sitting in the lobby talked loudly until 11:15 - until I went out and waived at them from the balcony and said "sshhhhh" and then they quit. I found the front desk staff to be very unhelpful at check-in and it was like they were busy and didn't want to even be polite, much less helpful. All and all - not great experience - wouldn't stay there again.

The property is not fancy, but I feel very comfortable there. We always book a suite. They are roomy and feel like home after a long day. The complimentary breakfast is very good. They have everything you could want. A great way to start the day. The staff are all courteous and helpful. Another big selling point for us is the proximity to restaurants. There are 4 restaurants in the same parking lot. We love the Irish Pub, just steps away.

Staff was pleasant and apologetic for the keys and housekeeping not showing up. But would not stay here again.

Staff was very nice, good breakfast, very nice pool area. Very clean.

Staff was very nice, good breakfast, very nice pool area. Very clean.

It was clean on arrival but we never had housekeeping the entire four night stay despite being told it would occur after three nights.

It was clean on arrival but we never had housekeeping the entire four night stay despite being told it would occur after three nights.

Courteous staff, clean room, plenty of towels provided, safe area, adquate parking.

Courteous staff, clean room, plenty of towels provided, safe area, adquate parking.

Room- toilet didn't flush, cofee pot holder didn't stay in, room door handle didn't we ork so our key never workef

Room- toilet didn't flush, cofee pot holder didn't stay in, room door handle didn't we ork so our key never workef

I booked a poolside room this year, and it was absolutely amazing to be able to have that accessibility to outside without having to go through the main entrance of the hotel

I booked a poolside room this year, and it was absolutely amazing to be able to have that accessibility to outside without having to go through the main entrance of the hotel

For the most part, everyone was ok. When I checked in the staff member told me I would get my $100 deposit back when I checked out. That is not correct, it was released to come back to me when I checked out, but I have to wait 5-7 business days to see it. Major inconvenience since the amount went up to $100. When traveling, that $100 can go a long way. When I got to my room both trash cans were full of trash. Everything else was fine.

For the most part, everyone was ok. When I checked in the staff member told me I would get my $100 deposit back when I checked out. That is not correct, it was released to come back to me when I checked out, but I have to wait 5-7 business days to see it. Major inconvenience since the amount went up to $100. When traveling, that $100 can go a long way. When I got to my room both trash cans were full of trash. Everything else was fine.

We booked two rooms. We asked and expected the rooms be close together. We were issued rooms at the opposite ends of the building. Also I had tried for two days to contact this hotel by the direct phone number listed. The first time it rang for 12 minutes and disconnected, the second it rang for 9 minutes. A male voice answered sounding disgruntled and told me the swimming pool was not heated then hung up. The customer checking in before of us had the same complaint about trying to call the hotel. The pool temperature was OK and the hot tub was hot. Our room smelled like a fish had died in it prior to us using the room. The other room was fine. Beyond the hotels control, someone was smoking marijuana near the elevators and that stunk up the hallway for several hours.

We booked two rooms. We asked and expected the rooms be close together. We were issued rooms at the opposite ends of the building. Also I had tried for two days to contact this hotel by the direct phone number listed. The first time it rang for 12 minutes and disconnected, the second it rang for 9 minutes. A male voice answered sounding disgruntled and told me the swimming pool was not heated then hung up. The customer checking in before of us had the same complaint about trying to call the hotel. The pool temperature was OK and the hot tub was hot. Our room smelled like a fish had died in it prior to us using the room. The other room was fine. Beyond the hotels control, someone was smoking marijuana near the elevators and that stunk up the hallway for several hours.

Friendly staff and clean rooms. This is a great location and family friendly. Breakfast was small but had great options even for my toddler. The portable crib was also amazing to have glad thos was offered not mamy hotels offer that and its a life saver. The only thing we noticed that was very weird was only half a paint job was done in the halls half the doors were grey the others still wood finish.

Friendly staff and clean rooms. This is a great location and family friendly. Breakfast was small but had great options even for my toddler. The portable crib was also amazing to have glad thos was offered not mamy hotels offer that and its a life saver. The only thing we noticed that was very weird was only half a paint job was done in the halls half the doors were grey the others still wood finish.

The location was good. A lot of the conveniences were broken, such as the ice machines and gym equipment. The furniture was was also very stained in our room. The key cards were also very finicky. The staff was nice and helpful.

The location was good. A lot of the conveniences were broken, such as the ice machines and gym equipment. The furniture was was also very stained in our room. The key cards were also very finicky. The staff was nice and helpful.

Room given which was to be "upgraded" based on reservation was old. We could hear the highway which was loud. The eggs at the breakfast were not good.

Room given which was to be "upgraded" based on reservation was old. We could hear the highway which was loud. The eggs at the breakfast were not good.

Clean room and a great location

Clean room and a great location

The room was very clean and staff was very helpful.

The room was very clean and staff was very helpful.

Everything was good except the tv didn’t work.

Everything was good except the tv didn’t work.

Good room good customer service

Good room good customer service

The room was nice. But am not happy with expedia. I will never use it again. Do some research and you will find out why I feel this way. Still waiting for my refund

The room was nice. But am not happy with expedia. I will never use it again. Do some research and you will find out why I feel this way. Still waiting for my refund

Room was clean and staff were excellent

Room was clean and staff were excellent

Hotel was clean and quiet! We loved the location for our stay as well. You can’t get anything better for the price.

Hotel was clean and quiet! We loved the location for our stay as well. You can’t get anything better for the price.

Yes, early check in by 30 minutes charge me 20 dollars more. Room is older.

Yes, early check in by 30 minutes charge me 20 dollars more. Room is older.

All my staff interactions were excellent. So helpful and friendly. Room was spotless. Pillows were quite good. I hope to stay again.

All my staff interactions were excellent. So helpful and friendly. Room was spotless. Pillows were quite good. I hope to stay again.

Sloan at the front desk was very courteous. Rooms were clean

Sloan at the front desk was very courteous. Rooms were clean

Very clean room. Will stay again

Very clean room. Will stay again

Room was decent, the breakfast was adequate, but the Hotels.com note about the airport shuttle omitted the fact that the airport served was in Mesa, AZ not PHX in Phoenix

Room was decent, the breakfast was adequate, but the Hotels.com note about the airport shuttle omitted the fact that the airport served was in Mesa, AZ not PHX in Phoenix

DOES NOT PROVIDE SHUTTLE TO PHX. They list airport shuttle services but they DO NOT shuttle to/from PHX. Our room was very old and outdated like a cheap motel and appeared nothing like the images which look modern and updated. Our room had an unpleasant stench when entering and we couldnt controll the thermostat so slept in a cold room because we were exhausted. Towels were clean, light bedding, and pillows were half the size of a standard. Coffee was cold and typical hot breakfast provided. The only pro about this stay were the kind staff.

DOES NOT PROVIDE SHUTTLE TO PHX. They list airport shuttle services but they DO NOT shuttle to/from PHX. Our room was very old and outdated like a cheap motel and appeared nothing like the images which look modern and updated. Our room had an unpleasant stench when entering and we couldnt controll the thermostat so slept in a cold room because we were exhausted. Towels were clean, light bedding, and pillows were half the size of a standard. Coffee was cold and typical hot breakfast provided. The only pro about this stay were the kind staff.

4* - front desk check in was nice and quick. You could tell she was busy or had other things on her mind-she wasn't chatty or super friendly-NOT RUDE AT ALL, just saying she was pretty much all business. -our room had the smoke detector battery missing; the battery compartment was open. -the chair was incredibly used! the pleather cover was torn, ripped off and just not nice. didn't dare sit in it-it should be removed and replaced. -carpets were gross-just remodel already. I stepped in/on grease/oil and food in the carpet. There's no way housekeeping could do anything with this, it really needs to be replaced. All in all, I'd stay here again. Just hope they do better with updating/cleaning. BTW...housekeeping could NOT do anything with the carpets. This really is a replacement thing.

4* - front desk check in was nice and quick. You could tell she was busy or had other things on her mind-she wasn't chatty or super friendly-NOT RUDE AT ALL, just saying she was pretty much all business. -our room had the smoke detector battery missing; the battery compartment was open. -the chair was incredibly used! the pleather cover was torn, ripped off and just not nice. didn't dare sit in it-it should be removed and replaced. -carpets were gross-just remodel already. I stepped in/on grease/oil and food in the carpet. There's no way housekeeping could do anything with this, it really needs to be replaced. All in all, I'd stay here again. Just hope they do better with updating/cleaning. BTW...housekeeping could NOT do anything with the carpets. This really is a replacement thing.

Wrong room at check in, paid for a second room so there was enough space, and the rooms smell awful.

Wrong room at check in, paid for a second room so there was enough space, and the rooms smell awful.

My room was definitely not as pictured. There was no microwave in room. Checked in for 3 days and no room cleaning was done. The gym was out of service. My room door wouldn’t open. When I complained about all this. They stated, maintenance was out at 3pm, and they apologized for our room not being cleaned. They send a new microwave up on the last day, but didn’t plug it in because they had to move the tv stand. Horrible stay. Will never stay here again!

My room was definitely not as pictured. There was no microwave in room. Checked in for 3 days and no room cleaning was done. The gym was out of service. My room door wouldn’t open. When I complained about all this. They stated, maintenance was out at 3pm, and they apologized for our room not being cleaned. They send a new microwave up on the last day, but didn’t plug it in because they had to move the tv stand. Horrible stay. Will never stay here again!

The room felt more like a pay by the hour motel. The pillows were flat (zero plush to them), exposed box spring, nasty dirty carpet. A/C never cooled. The staff was as helpful as they could be and kind.

The room felt more like a pay by the hour motel. The pillows were flat (zero plush to them), exposed box spring, nasty dirty carpet. A/C never cooled. The staff was as helpful as they could be and kind.

Telephone system sucks, broke down on freeway, tried to phone five times could never get through their auto system. When we got there, the front desk girl was very good. Wifi was very unreliable. Overpriced.

Telephone system sucks, broke down on freeway, tried to phone five times could never get through their auto system. When we got there, the front desk girl was very good. Wifi was very unreliable. Overpriced.

The room was outdated but clean. If you are going to use the shuttle from the airport, make sure to call and verify. And then call again. And then call when you land.

The room was outdated but clean. If you are going to use the shuttle from the airport, make sure to call and verify. And then call again. And then call when you land.

Nice room for a good price. Eggs and sausage for breakfast. Easy to find.

Nice room for a good price. Eggs and sausage for breakfast. Easy to find.

Enjoyed Our Stay, Thank You 😊

Enjoyed Our Stay, Thank You 😊

Room was great friendly staff

Room was great friendly staff

Card keys wouldn’t work several times so was moved to a different room. That room’s desk chair was ripped and the fabric torn from the seat. GROSS. Toilet wouldn’t stop running. Traffic noise made it quite difficult to fall asleep. I’ll pick a different hotel next trip.

Card keys wouldn’t work several times so was moved to a different room. That room’s desk chair was ripped and the fabric torn from the seat. GROSS. Toilet wouldn’t stop running. Traffic noise made it quite difficult to fall asleep. I’ll pick a different hotel next trip.

Great location near shopping mall. Nice pool.

Great location near shopping mall. Nice pool.

Easy to access.

Easy to access.

Helpful staff

Helpful staff

First room was very musty and barren of amenities, given a second room without question and it was much better! If I would have known that the gym was out of order I would have stayed elsewhere to have that option.

First room was very musty and barren of amenities, given a second room without question and it was much better! If I would have known that the gym was out of order I would have stayed elsewhere to have that option.

Its a great place to stay at.

Its a great place to stay at.

Good breakfast

Good breakfast

1) They required a cash deposit of $250.00 and refused to give me a receipt, telling me I could go elsewhere. After driving 7 hours, age 77, going to my sister's funeral, too exhausted to argue. Also, the room was not really clean.

1) They required a cash deposit of $250.00 and refused to give me a receipt, telling me I could go elsewhere. After driving 7 hours, age 77, going to my sister's funeral, too exhausted to argue. Also, the room was not really clean.

The room was not properly cleaned. The staff was rude to each other in front of customers.

The room was not properly cleaned. The staff was rude to each other in front of customers.

Staff was very helpful and nice. Clean rooms, great breakfast.

Staff was very helpful and nice. Clean rooms, great breakfast.

Friendly staff clean rooms good breakfast

Friendly staff clean rooms good breakfast

Did not have breakfast. Hotel was decent for a budget hotel.

Did not have breakfast. Hotel was decent for a budget hotel.

Staff was absent from property. I went down to the front dest at 9:15 to ask for 2 more pillows (only 4 in a king room?) and she had “left the building” to go get change according to the customer first in line. I was one of four persons/families waiting for her in the lobby. Our room was dirty and smelled like a grease pit. The microwave smelled like fish and had a huge hair clump in it. I touched and used as little as possible. Might got get tested for hepatitis next week.

Staff was absent from property. I went down to the front dest at 9:15 to ask for 2 more pillows (only 4 in a king room?) and she had “left the building” to go get change according to the customer first in line. I was one of four persons/families waiting for her in the lobby. Our room was dirty and smelled like a grease pit. The microwave smelled like fish and had a huge hair clump in it. I touched and used as little as possible. Might got get tested for hepatitis next week.

Quiet hotel, comfortable beds, good hot and cold breakfast selection. Fitness room was out of order with no mention of when it would be repaired and that was disappointing. Wanted to at least use free weights, not sure how they are out of order?

Quiet hotel, comfortable beds, good hot and cold breakfast selection. Fitness room was out of order with no mention of when it would be repaired and that was disappointing. Wanted to at least use free weights, not sure how they are out of order?

Super friendly staff! Room was worn out and smelled gross- even my kids weren’t wanting to stay.

Super friendly staff! Room was worn out and smelled gross- even my kids weren’t wanting to stay.

Nice staff!! Room was clean and comfortable!!

Nice staff!! Room was clean and comfortable!!

Deposit

Deposit

The hotel is very poorly maintained with horrible smells, and there were young groups of people who spit on the ground inside the elevator left trash around the lobby area and we’re generally not polite or clean. Hotel staff seemed oblivious to any of this. Would never stay in this hotel again.

The hotel is very poorly maintained with horrible smells, and there were young groups of people who spit on the ground inside the elevator left trash around the lobby area and we’re generally not polite or clean. Hotel staff seemed oblivious to any of this. Would never stay in this hotel again.

The room was very old, with unpleasant-smelling carpet, dirty bedding, and I had to ask for it to be changed. The bathroom sink looked very dirty, with cracks and grime.

The room was very old, with unpleasant-smelling carpet, dirty bedding, and I had to ask for it to be changed. The bathroom sink looked very dirty, with cracks and grime.

The room was spotless and the staff was very helpful

Everything was excellent

Staff was kind and friendly, but the hotel smells of cigarette smoke, the corridor of our floor was dirty, the room was "clean" but definitely was in rough shape. Paint missing/peeling from the walls, curtains dirty in bedroom, laminate countertops falling apart, the inside of our rooms fridge and microwave were dirty. The bathroom shower discolored and stained dirty. For what we paid for one night, the room did not quite come up to standards with the price.

Yes

Not

The first room we were put into was an unre

All good! Even packed us a morning food bag! Very pleasant experience!

Clean

Very good very attentive to needs

Smells like cigarettes Tv and AC did not work Everything else perfectly good

The bathroom was very dirty, water still in the tub, dirty water streaks down it, and MOLD in the shower. Hair in the sink, it looks like they didn’t even try to clean it. Sheets had holes in them.

Great place love the room and accommodations

Rooms were clean, staff very heloful, and hotel was licated conveniently for our trip.

Everything was fantastic, will definitely be staying again next time I visit!

Room was spacious.

Sorry to say, but during the night, I pulled the bottom sheet off in my sleep and what did I find in the morning as I went to straighten out my bed but a brown stain on the mattress cover that was not from me. They did come and clean it up quickly and change my bedding. I’m sure they were embarrassed and then we had tiny little ants coming out of the bathroom sink. The staff was friendly. Sorry I couldn’t give a better review.

I found hair on my bed and the bathroom sink had hair in it too. The bed skirt was stained and so was the bed cover

front desk stuff went byond this is why i always try to stay at there location when ever can i know if there is s problem they will try to help you how ever they can.

Our reservation was taken by someone else but the front check in was able to get us another room at no additional costs. He was amazing. The room was not the cleanest but worked for the timeframe we needed it.

Great staff

Front desk staff was courteous. Margarita was very helpful and polite.

Terrible service will never stay here again! Was driving in late from California, on arrival I was informed that our room was forfeited and given to someone else and no refund was available.

Lobby and hallways reeked of marijuana and our room was extremely dirty. The kind of place you you don’t want to be barefoot.

Upgrade the Tv. Break

Room was nasty. Moldy bathroom, trash in the Room from previous people. Would not recommend for the price

Staff was friendly and helpful….Room was perfect

The hotel is dirty and very used. Not worth the price. Disappointed.

Yes definitely. Both room and staff were wonderful.

It was great

The airport shuttle they advertise is NOT to PHX! I found that very misleading. So we spent almost $100 in Lyft fare to get us there and back from Skyharbor. And the young lady at the desk was very aware of the problem. But offered no fix.

Yes & Yes, the only down fall for me is can hear the highway very disappointing.

Very good

Nice room layout.

Plus our room was right next to the freeway so we heard that ALL night long and I am hearing impaired but even without my hearing aids in I could still hear it which should tell you how loud it was!

Rooms need to be updated, smells bad, dirty walls.

Old hotel but clean breakfast was out of most of the food but still okay

This was the first time in my life. I have gone to a hotel and been downgraded from the room that I paid for and then told I could not have a refund on the price of the room.

Breakfast was good and front desk staff were kind. The wall next to the bed was stained and our toilet was broken when we checked in. Despite reporting it, they never cared to come fix it. Disappointing and gross.

The room was dirty and smelt like animal urine. It got so much worse once you used the shower and the room got heated up.

I was greeted by Jerryn (i may be misspelling it) and he was so nice and helpful. I knew right we were going to have a nice stay. He is a true asset to this location

One of our favorite places to stay.

Breakfast and shuttle service started to late for my early flight

The staff was great

It was average… somebody spilled in the elevator… and rather that mop it… they put a cone over the main spill … there were sticky spatters that got on our shoes and we tracked sticky steps into our room

I had to cancel due to my son needing to be home for dialysis but I never received my refund

Clean room, very quiet except for the inconsiderate guests stomping down the hallway in the middle of the night.

Friendly staff.

No card keys! Bathtub disgusting! Bathroom fan not working! Would never recommend!

The rooms were not as advertised. Requested to change room to one that was actually upgraded and even then it was not in great condition. The staff was accommodating though which made it better.

The staff was nice and the maintenance man was super helpful. The room smelled so musty and the sheets had hair all in between the sheets. The bathroom smelled so bad like sewage air coming up from the drains and the tub clogged while trying to shower. The elevator was also so loud and creaky. Would not recommend this hotel.

The front desk was super respectful, the check in was easy. We got to our room and it was outdated, it was a cheaper hotel so whatever. I went to the shower and there was unfortunately still hair in the shower. The blankets and pillow cases didn’t smell clean. IF YOU ARE A LIGHT SLEEPER DONT GO HERE. I’m a super light sleeper and tried to drown out the traffic noise with a sound machine but it still didn’t work. The breakfast was good for a continental breakfast. The halls smells like old smoke. It’s good for a cheaper hotel, but it’s not the greatest. That’s all.

Awesome clean room

Refurbished hotel but great

No airport shuttle offered from PHX. Very difficult to contact the hotel. Complaint is pending.

It did have a smell in the lobby

Queit and clean staff was great

The airport shuttle was great, being the flight was delayed, they were quick to adjust the pick up time. Breakfast was a nice mix of hot and cold selections. Overall a pleasant experience.

Comfortable, clean and tons of restaurants and shopping options near by and in walking distance

It’s okay, the bed was not that comfortable and the sheets felt like plastic.

The property

Outdated, smelly.

Brjrhrjri

Came to spend time with grandbaby. Suite was clean amd well maintained! Furniture a little dated but was not a big issue for me.

Very professional staff and close to good restaurants.

Everyone was so friendly and the room was perfect!

very good

Property is close to restaurants. All within walking distance. The only draw back was the room cleaning for longer stays. They don’t service the room every day unless you call them. They refresh the room every third day. How ever they on clean areas that don’t have personal items on it. The desk if you have keys or a towel on there they will not refresh, your bed if you have your own pillow on the bed they will not refresh. Only down point.

They do have a deposit, but it’s only $20. It’s refundable of course and they take Apple Pay. The front desk guys are awesome. Friendly and don’t make you feel rushed or like you’re bothering them. The room was very clean, the beds were comfy. They have a mini fridge, coffee maker and microwave in the room. WiFi worked great, tv was great. All around a very very long awaited GOOD stay somewhere without any issues. And check out is at 12pm. Which is nice to get that extra hour. They also do offer late checkout for a fee. Great stay will stay there again as soon as possible. I wish they had a rewards system tho, or if they do I didn’t notice it anywhere.

My room was clean, bed comfortable,, and staff were all wonderful. Breakfast was delicious! I will definitely stay here on my next visit.

The safest place to sleep in my opinion

Everything went smoothly. I enjoyed the room and hotel.

The staff was very friendly, and check-in was a breeze. I loved the lobby and the pool. However, my room was a little outdated with cracks in the sink, toilet paper stuffed in the peep hole of the door, and an odd smell in the room. Other than that, I enjoyed the convenience of the hotel being close to the airport, dining, and a movie theater.

Nothing against the hotel. We booked when there was several tournaments going on in the area. So there was a lot of uncontrolled kids everywhere. The pool closed at 10pm but there were kids there until midnight still being loud

One night getaway. Quiet it was quiet, comfortable, and options to eat were numerous.

Great hotel, room smelled funny

It was very clean.

The place is really outdated, the bathtubs were filthy like they’re not cleaned properly, the shower drain wasn’t draining so I removed the cover and there was so much hair and gunk it was disgusting. The bathroom floor had hair and even pubic hair that wasn’t cleaned. And the 2nd night our air conditioning went out on a 110° day. The carpet was so nasty luckily I brought my slippers. But the price was fair especially for 5 days there. And the breakfast and pool are also nice. And the staff was super nice so there are positives and negatives.

When we first arrived I was excited about our stay. The hotel seemed very nice upon arriving, but as we were going to our room you could see all their money was put into the lobby. When we tried getting into our rooms right after checking in, the keycards were not working well. It took 2 new keycards during our stay because they just weren’t working. Then going into the room you have to pull the handle up instead of down. The room was pretty dirty under the bathroom counter, by the desk, the chair was badly stained, the bathtub was clogged with water not draining correctly, there was stains on the sheet, the toilet paper was awful. The first night a group of teenagers pounded on our door and went to hide by their room and when caught tried to deny it. The third night, our key stopped working again so we had to go replace it again. Overall it was a pretty disappointing experience. I would definitely opt for another hotel in the future.

Great customer service and clean rooms. They provide a welcoming atmosphere and felt at home.

The staff were very nice and customer service friendly. We were leaving at 2:30 AM and because we would be missing breakfast, there were two paper bags made for us which included a bottled water, muffin, apple, yogurt with a spoon, and a cutie. To us, that action showed true customer service. The king bed was comfortable, the room was clean, our room faced the highway which we could hear the traffic but there was a Mountain View!

Great stay

Great place! Friendly staff and it was quite and clean

The experience was fabulous. I was able to check in early which was amazing most hotels get upset and dont allow this or send you away. The place was quiet and the wifi amazing and food fabulous.

The employees went above and beyond for us during our stay. We had a sick relative and location was great. We were able to visit hospital and catch a dinner at one of the restaurants that were all walking distance Pool was clean and refreshing. .

Breakfast was not ready at 6:00 am. Was told by staff “may not happen “! If it advertises breakfast it needs to serve it!!

At first it was not so welcoming by the Front Desk Receptionist and it may be because she might’ve been busy with something else, I honestly can’t tell. BUT after a few hours, we check in and she was a bit more friendly and smiling. Got checked in and that was the only encounter w/her. The rest of our trip was awesome! The gentleman that was cleaning the rooms when we checked out was amazing! His attitude & wiping to help us was great! He actually did us out w/supplies as well as the Kitchen staff. Very welcoming & the food was great. They made sure things were always stocked and ready. There was also a young gal that worked I believe our 2nd night and she helped w/supplies as well. She was a sweetheart. We had a great stay!! Just slight hiccup at the beginning but I would definitely recommend. Also great location, had so many food options within walking distance & close to grocery stores. Thank You All for a wonderful stay!

saw cockroaches in the room and woke up with spiders bite

Breakfast and cleanliness was decent, everything else was dated. Door key pads did not swipe on our front or back doors even after they changed keypads it took 5+ swipes until it worked each time. Never got housekeeping to stop by in the 4+ nights we stayed and had to get our own towels.

The hotel was nice and clean. I asked for a new room when our AC kept tripping out, but they claimed to not have any. Instead we waited about 3 hours to get the unit changed by maintenance twice. The room was very hot until it was fixed and with a new baby, it made it worse. Maintenance was quick to respond, but it was one guy by himself so it took a while.

I showed up later in the evening and left at 6 am on the earliest shuttle to the airport. It was very convenient and well priced. Bed and bathroom were clean.

I liked that the hotel was central to our activities. The bathroom was not clean enough. That was a disappointment.

Room was old, curtains ripped, chair ripped and covered in stains, carpet was disgusting. Rooms need a facelift. Not what I expected from a Country Inn.

Good, clean

We arrived at 3 with check-in at 4. Was told it would be $20 to check-in early…. Seriously?? The room was easy!

The mattress was all fluffy and pillow-like. 😴

Great helpful staff

Affordable and staff are kind

Providing a free shuttle service to and from the airport was a hugh plus.

Carpet was "crunchy". Curtains had holes in them. Door to the room let light in all the way around the door. Very dated. Ice machine didn't work. The breakfast comsisted of bagels and cold ceral.

The hotel was fine. It was clean. Breakfast was ok. It was just a stop for 1 night so it worked out fine. The TV was smaller than most hotels and there was no where to hange a small towel in the bathroom. Also there was not a place to fill up water bottles. But overall it was fine.

Friendly staff, great breakfast, convenient to the highway and several nearby amenities for food options

We liked the quiet and clean room

Close to the freeway and lots of good shopping and food nearby. A perfect place to stay while going to MLB Spring Training or for a baseball tournament.

We only stayed one night. The staff was helpful and courteous, our room was clean, and we were able to walk to a restaurant for dinner. Very convenient!

Great place great breakfast, clean place

I never got to see the property, I'm 87 years old and suffered a fall and had to cancel the reservation. You charged me $75 to cancel. I will never use your system again!!

Great service and staff

Staff is friendly but the hotel is in need of updates. The room keys kept deactivating and when they did work, you had to open your door a certain way to get the door to open. WiFi was pretty spotty, the TV remote only worked if you were a foot from the sensor. These aren’t big things but they make a difference when you are trying to relax and enjoy a short stay.

Overall it was an average stay. Nothing too exciting. We did have a dirty towel left in the bathroom and found at check-in. Kinda ick, but just threw it into the corner and reported it to the front desk. Happy the breakfast was opened a little early both Saturday and Sunday for us since we needed to get our daughter to her soccer game a 7:15 am. That was very nice of them!

It was nice and great service. The hot tub wasn’t really hot enough but it was clean.

Location was nice. Picked the place because they offered a shuttle to the airport only to find out shuttle not offered for 6:00am flight, had to get an Uber. Not happy!

Staff very courteous and helpful will stay again next trip to Mesa

ok just older

Clean, simple and affordable. Easy check in and central location for the East Valley.

We moved to a third room to find one that was clean. Even that was a compromise. I would not recommend staying here.

The property smelled old, like smoke and weed all over. Our room smelled liked urine and the bathroom was not cleaned very good at all. Q tips on the floor and napkins. Not a place I would recommend or stay at again.

Ooooof

Hands down the worst hotel stay of my life

The heater in the pool was broken. The plugins in the room are old so they struggled to keep chargers plugged in. The ice maker on our floor was broken and the employee was snarky when I asked if they had additional ice makers. We paid extra for this hotel because of the pool and it was too cold to swim.

Friendly

Check in was good. The lobby and breakfast area are nice. The room was somewhat dated and could have used a deeper clean. Didn't have time for breakfast though I heard from other guests it was good. This hotel is right off the interstate so there is a fair bit of noise. But it's a decent hotel.

As soon as we walked into the lobby to check in it smelled of cigarettes. Once we get into our room, everything seemed fine. But after settling in we noticed the cleanliness of our room was poor. There was hair from the prior guests in the bathroom, stains on the towels, we had to use the pull out sofa from the couch and underneath was disgusting. There was a section on the wall where someone spilled or spit out soda on it and was never cleaned. The sink drain made a loud noise through out the night making it hard for my kids to fall asleep. We then went out to the pool area to swim and there were no towels, i was told the washing machine was broken. I'm glad i only booked for 1 night, i will not be returning.

Generally good but not as good as the Country Inn & Suites Tucson airport location. Disappointed that the coffee and tea service ended around 6 p.m.

A very odd smell to the hotel. hotel keys didn't work and had to be rekeyed right away. room thermostat panel was taped onto the wall and didn't work. Hotel staff were very nice and helpful.

Nice place. Pool area very nice.

Nice hotel, clean and smells good. Although staff was friendly there was construction in the late evening and staff seemed to be frazzled the two days I was there. I would stay here again. The pool looked nice although I didn't get to try it and had to leave too early for breakfast.

The bathroom sink drained very slowly, and the bathroom smelled like urine. Considering the cost of this room per night was almost$300, I expected better conditions. The breakfast was very good.

The common areas were clean and the pool area was spacious. Room was very nice, with a handy kitchenette and a small balcony. The bathroom had NO towel bar, though. Just one small hook on the back of the door. And the floor of the shower looked pretty worn/rough.

Clean rooms, comfortable beds, friendly staff

Was an “ok” stay. There for 4 nights. Room was old and beat up, specifically the bathroom. Traffic noise was intense (our bad for not realizing we booked beside such a busy freeway).

The front desk staff was EXCELLENT!! Warm, welcoming, and friendly

We booked a suite because there was no more regular rooms available. When we arrived we found there was a huge piece of wadded up gum, still wet, stuck to the top of the microwave. The sink in the bathroom was clogged, and also there was a kitchenette which was nice but only had two knives for silverware and we asked for silverware they gave us plastic utensils. We were supossed to get maid service on day 3 and didnt get it until day 4 and they just gave us towels and took the garbage, they didnt actually change the sheets. AC only went down to 64 and was very hot at night, I'm not convinced it was actually 64. The mattress was also extremely uncomfortable especially for a suite. Also there was a weird pipe coming out of the top of the shower. No idea what it was for but it was a bit unnerving. Additionally the furniture that had fabric (not leather) was stained and kind of gross looking. Overall this room while spacious, did not deserve the 290/night price tag. It needed some serious cleaning and while the kitchenette was nice, the fridge and freezer actually worked, the clogged sink, gum and lack of clean utensils made me disappointed in the whole experience.

Staff was wonderful and tried very hard to be accommodating. Unfortunately had items in our room that didn’t work. Staff didn’t have adequate equipment or time to get things to work for us. However they did try very hard. They were also very apologetic that couldn’t financially reimburse us for anything.

Great location right of the 60. Easy to get everywhere in and around Phoenix and suburbs. Very clean and super staff!!

Microwave and bathroom not cleaned well

Expdia did not cancel was charged twice. Ice macines out of order. Pissess .e off

Our check in was fine. The hotel is dirty and bare bones. It is musty and outdated. Our room didn’t get cleaned and apparently they only do it every 3rd day when staying there. We will never stay again.

It was good!

Great area, lots of dining options nearby

Good place

Amazing stay great breakfast and great location

Perfect location for airport. Transportation for airport.

Continental breakfast was good, though.

Better beds and equipment

Could not reach hotel the night before with questions on transportation. The phone rang busy for over an hour when we arrived. Staff was helpful and service was fine.

Close to airport, nice staff.

The thermostat was broken off the wall therefore no heat / AC. Several light bulbs were out, the carpet was stained, was very old and antiquated. The remote control for the TV had a piece of tape across the back to keep the batteries in come every time you picked it up they fell out. I realize that it's expensive to keep these updated, but really let's fix the things that are broken.

Nothing

I was upset kinda our tub kept clogging up, totally dislike that, the toilet flushing was a drag. People pay the same price for each day we should receive the same cleaning everyday otherwise give us discounts on the multiple night stays if your not going to do the same cleaning everyday.

Great location. Good Breakfast. Noisy by the Freeway.