Hampton Inn Richmond-Mechanicsville

Clean and friendly Nothing except the 10:00 pool closing, but understand.

Staff, clean facility, breakfast and coffee availability

Very noisy from highway traffic. Lobby filled with alot of loud children and 10-15 adults that was drinking alcohol . Children ran hallways beyond 10:30pm. Both friday and Saturday. Breakfast is still dull at all Hamptons. Parking at this location is limited and tight.

Great housekeepers

Close to everything I needed. Would stay there again.

Great staff and clean rooms. The breakfast is good also.

Easy to find, warm pool :)

Exceptional

Very clean. A great sleep pattern n the most comfortable bed. Great breakfast. Overall top notch.

Very clean. A great sleep pattern n the most comfortable bed. Great breakfast. Overall top notch.

We enjoyed our stay at The Hampton Inn in Mechanicsville, the staff was very helpful during check in. The room was very clean and the breakfast was very good. I will definitely stay here again!

The room was very nice and clean. Breakfast was good with a good variety to choose from.

Superb

I booked through Expedia and paid the full amount in advance, but when I checked in at Hampton Inn, I was told I had to pay an extra $1. The front desk said their payment system was broken and manually entered my card information, which made check-in take much longer than it should have. The front desk also mentioned that management, Kelly Richmond, has known about this problem for a long time but still hasn’t fixed it. I honestly don’t understand why this issue still hasn’t been fixed. The next day, the entire hotel had no hot water, and even by the next morning it still wasn’t working. Only cold water was available. This wasn’t even during a busy season, which made the experience even more disappointing. Overall, the hotel felt unprofessional, poorly managed, and definitely not recommended.

Superb

Clean rooms front desk staff was wonderful very accommodating to my kids and the 10 year-olds baseball team

Hot water heater issue. None for 2 days. Half a day with no water at all. Should have a back up plan

Hot water heater issue. None for 2 days. Half a day with no water at all. Should have a back up plan

No discount No breakfast on Monday before we left

When I checked out in the morning there was no hot water and no indication as to what happened

Staff was great dealing with the water issue we had. From t desk and manger went out of their way to get us a tub of hot water so that we could wash as get ready for the memorial service we were in town for. Should be a back up plan for when hot water boiler fails. We had 2 mights without hot water and one night without water al all.

The cleanliness and location. The water was really cold. Unable to shower.

The water was really cold. Unable to shower.

Staff was great dealing with the water issue we had. From t desk and manger went out of their way to get us a tub of hot water so that we could wash as get ready for the memorial service we were in town for. Should be a back up plan for when hot water boiler fails. We had 2 mights without hot water and one night without water al all.

Hot water went out in the building the evening before we had to check out.

Breakfast hot food was terrible. Bed was comfortable and a/c worked well.

Staff was super friendly, facility was clean, beds & pillows could’ve been more comfortable but overall happy with our one night stay.

Very good breakfast bar that changes daily. Lots of choice.

Very good breakfast bar that changes daily. Lots of choice.

Good

Nice people

Very helpful and polite staff. Everything was clean, there were a few areas where age was beginning to show but was not a problem. Good breakfast. I will say that the people that designed this motel must have been thinking in terms of 5 year old kids when they ordered toilets. They are way too low for adults and when you get to be 85 like I am, getting up from low positions sometimes presents a challenge.

We enjoyed our stay. Cleanliness, convenience, and friendly service. Would recommend.

Jason was very considerate and friendly.

Breakfast needs improvement. Dining area was cold. Food got cold cold very fast.

Breakfast was great and kids friendly. Location was perfect, walking distance to restaurants and convenience store. We would definitely stay here again.

Breakfast was great and kids friendly. Location was perfect, walking distance to restaurants and convenience store. We would definitely stay here again.

Clean room

Very good

We were very comfortable at this hotel and we enjoyed the breakfast and coffee.

Over the last few weeks, I have stayed at multiple hotels in the Richmond area while attending training near the airport. Although hotel location is about 15-20 minutes away, it is by far the best hotel I have stayed in and much better than the options closer to the airport.

Excellent food and good staffing.

The room was clean, and available upon check in. The staff was very friendly.

The room was clean, and available upon check in. The staff was very friendly.

Beds were very hard and uncomfortable. Room was a tad dirty when we got there.

Beds were very hard and uncomfortable. Room was a tad dirty when we got there.

The room was great. Very clean and tidy.

The room was great. Very clean and tidy.

Superb

Exceedingly helpful with a travel mixup - after a very long drive- problem solved without any trouble.

Exceedingly helpful with a travel mixup - after a very long drive- problem solved without any trouble.

Jason at the front desk was excellent & extremely helpful. My kids enjoyed the breakfast as well! Next visit we’ll bring our bathing suits!!! Thanks for a no stress stay!!

Jason at the front desk was excellent & extremely helpful. My kids enjoyed the breakfast as well! Next visit we’ll bring our bathing suits!!! Thanks for a no stress stay!!

Exceptional

Breakfast

Breakfast

room was good

room was good

BREAKFAST WAS WONDERFUL

Very much pleased. Room was great. Didnt need to interact with employees much but ones i did very nice

Very much pleased. Room was great. Didnt need to interact with employees much but ones i did very nice

Nothing

Good service, clean room , pleasant staff and excellent breakfast buffet.

Good service, clean room , pleasant staff and excellent breakfast buffet.

Yes

Yes

It was clean, inviting, with friendly staff. Can’t think of anything I didn’t like

Friendly staff

Friendly staff

Very good

Very good

Rooms clean. But all common areas smell like people smoking

Rooms clean. But all common areas smell like people smoking

The noise in the hallway and a barking dog in one of the rooms on our floor made it impossible for us to sleep. We had to leave the property after two hours of putting up with this. The night manager offered us a refund but said it had to come from you. We would really appreciate your assistance. Thank you.

We liked everything

I had a serious issue with cleanliness with my first room (mold). The staff was quick to provide another room, which was just fine. However, I still had rearrange my schedule to move all my stuff and no monetary compensation was offered. I think comping me that first night I stayed in the moldy room would have been appropriate. See my answer above.

I liked the cleanliness of the room, and the bed was comfortable for my husband with his back. Jason checked on us daily through text and that gave me comfort that someone cared about our stay.

The young gentleman at the front desk was there as we checked in and checked out. Delightful and accommodating. Breakfast filled us up for a long day ahead to watch the first woman Governor of VA be inaugurated. Thank you for a great place to stay!

The young gentleman at the front desk was there as we checked in and checked out. Delightful and accommodating. Breakfast filled us up for a long day ahead to watch the first woman Governor of VA be inaugurated. Thank you for a great place to stay!

Good, clean experience with simple and satisfying breakfast. Staff all polite. What you expect staying at Hampton. I’d stay here again next time in the area.

Good, clean experience with simple and satisfying breakfast. Staff all polite. What you expect staying at Hampton. I’d stay here again next time in the area.

The room was well appointed with convivences (Microwave, Refrigerator) and was clean and had good temperature controls.

The room was well appointed with convivences (Microwave, Refrigerator) and was clean and had good temperature controls.

Easy access to interstate highways All was good

The room was lean and a nice size. The pool was great. The brekfast was goodstaff was froendly.

The room was lean and a nice size. The pool was great. The brekfast was goodstaff was froendly.

The people!!!

Breakfast was delicious. The heat in the room worked efficiently. The room was clean. The staff was helpful.

Breakfast was delicious. The heat in the room worked efficiently. The room was clean. The staff was helpful.

yes, ac and heat good. Rokm clean. Would stay again

yes, ac and heat good. Rokm clean. Would stay again

Place as clean and people were nice The shower pressure could have been better

Front desk staff was super pleasant. Easy hotel to stay at with my dog. Everything was great.

Front desk staff was super pleasant. Easy hotel to stay at with my dog. Everything was great.

Staff and cleanliness of facility

Staff and cleanliness of facility

We stayed in room #238. The door lock was malfunctioning. The person at the front desk got the door lock working. It never worked right our ientire visit. The shower handle came off. Our visit was ok other than these situations.

We stayed in room #238. The door lock was malfunctioning. The person at the front desk got the door lock working. It never worked right our ientire visit. The shower handle came off. Our visit was ok other than these situations.

Room was very clean.

Room was very clean.

Courteous staff, comfortable room!

Courteous staff, comfortable room!

Just wanna say the front desk employee name Jason was so kind and helpful. Jason didn’t mind to repeating himself. Cause I have hearing impaired. Great customer service!!!! Thank you for your hospitality!!!

Just wanna say the front desk employee name Jason was so kind and helpful. Jason didn’t mind to repeating himself. Cause I have hearing impaired. Great customer service!!!! Thank you for your hospitality!!!

Room and service were excellent! I enjoyed the spacious shower, and had I known there was an indoor pool I would’ve brought a bathing suit! I look forward to staying there again should my travels take me to Mechanicsville, Virginia.

Room and service were excellent! I enjoyed the spacious shower, and had I known there was an indoor pool I would’ve brought a bathing suit! I look forward to staying there again should my travels take me to Mechanicsville, Virginia.

Room didn’t get cleaned next day no one brought up clean towels and wash rags door was really hard to open pillows flat as pancakes and the price wasn’t cheap could have been better breakfast barely anything will not book again was not happy

Room didn’t get cleaned next day no one brought up clean towels and wash rags door was really hard to open pillows flat as pancakes and the price wasn’t cheap could have been better breakfast barely anything will not book again was not happy

After experiencing the problems we had,the desk clerk could have at least given us the courtesy of an extended check out (an hour). The desk clerk told Expedia the we had made a scheduling error when in actuality the discrepancy occurred between Expedia and the Hampton. After contacting Expedia, they confirmed their records reflected the correct check in date. Due to the above, I have changed my opinion of the hotel and would not recommend them to any of my associates.

After experiencing the problems we had,the desk clerk could have at least given us the courtesy of an extended check out (an hour). The desk clerk told Expedia the we had made a scheduling error when in actuality the discrepancy occurred between Expedia and the Hampton. After contacting Expedia, they confirmed their records reflected the correct check in date. Due to the above, I have changed my opinion of the hotel and would not recommend them to any of my associates.

My room phone wasn’t working and the bathroom could’ve been cleaned a little bette

My room phone wasn’t working and the bathroom could’ve been cleaned a little bette

Location, friendly staff, indoor heated pool.

The place is a dump. Hope I never have to stay there again.

The place is a dump. Hope I never have to stay there again.

Staff was very friendly. Room was very clean and comfortable!

Staff was very friendly. Room was very clean and comfortable!

He made sure we were happy with our room. There was a faint septic odor in our room when we arrived that did not disappeared even after we turned up the air so he switched us to different room and we had a wonderful stay. The breakfast was fantastic lots of fresh fruit.

He made sure we were happy with our room. There was a faint septic odor in our room when we arrived that did not disappeared even after we turned up the air so he switched us to different room and we had a wonderful stay. The breakfast was fantastic lots of fresh fruit.

Everything was clean and comfortable. Customer service was excellent, especially Jason at the front desk!

Everything was clean and comfortable. Customer service was excellent, especially Jason at the front desk!

Didn't like the layout of the hotel with the pool in the lobby and cramped breakfast area. My room was not what I paid for and requested. I didn't like my room directly across from the elevator. Traveling with a friend and was given a king size bed instead of two queens. Was unable to make changes because of using a third party to make the reservation.

Didn't like the layout of the hotel with the pool in the lobby and cramped breakfast area. My room was not what I paid for and requested. I didn't like my room directly across from the elevator. Traveling with a friend and was given a king size bed instead of two queens. Was unable to make changes because of using a third party to make the reservation.

Spacious room.

Spacious room.

Room was clean and the temperature was moderate and comfortable.

Room was clean and the temperature was moderate and comfortable.

Everyone was so accommodating and nice and everything was clean! Pillows were a little too soft for me.

Jason was so helpful in changing our room to a walk-in shower room. Thanks to him!

Jason was so helpful in changing our room to a walk-in shower room. Thanks to him!

The staff is just the best! Room was clean, welcoming, comfortable linens.

The staff is just the best! Room was clean, welcoming, comfortable linens.

They took care of our needs and I received a text message saying that I could text them anytime that I might need something.

They took care of our needs and I received a text message saying that I could text them anytime that I might need something.

room was cancelled when we got there. was told it was being transferred to next door. they had no clue what they were doing "next door". my points i used to book the room did not work and had to pay cash due to room being cancelled. then the room we didn't book originally costed us more and wasn't out fault...not even where we wanted to stay.

room was cancelled when we got there. was told it was being transferred to next door. they had no clue what they were doing "next door". my points i used to book the room did not work and had to pay cash due to room being cancelled. then the room we didn't book originally costed us more and wasn't out fault...not even where we wanted to stay.

AC was great! Room and hotel was super clean. And staff was so friendly

AC was great! Room and hotel was super clean. And staff was so friendly

The breakfast was good, and the room was clean and quiet. N/A

Staff were so polite & helpful. I enjoyed my weekend & look forward to visiting again soon. My dog Tiger had fun riding the elevator 😂

Staff were so polite & helpful. I enjoyed my weekend & look forward to visiting again soon. My dog Tiger had fun riding the elevator 😂

Price

I always stay here when I come up to Richmond for a hometown visit! Its always clean and comfortable. Plenty of dining options and shopping aswell in the immediate area! Thanks again for a great stay!

I always stay here when I come up to Richmond for a hometown visit! Its always clean and comfortable. Plenty of dining options and shopping aswell in the immediate area! Thanks again for a great stay!

Building lacks adequate insulation to dampen the noise from other parts of the building.

3rd trip in a row staying at Hampton Inn where tv did not work. Wondering why Hampton Inn doesn’t show Fox channels? There’s CNN, MSNBC, CNBC, and headline news. Does the Hampton Inn have something against Fox News and Fox Business channels? This may be my last stay at Hampton Inn.

Kwame help us get into our room in a very quick manner. He was very kind and generous.

Kwame help us get into our room in a very quick manner. He was very kind and generous.

It was very noisy being next freeway. Terrible breakfast. I'm giving 3 stars for the staff and service one star for check in lady and 5 stars for next morning check out man named Kwame who helped us above and beyond. He was only positive experience for us there and the rest is just blah.

It was very noisy being next freeway. Terrible breakfast. I'm giving 3 stars for the staff and service one star for check in lady and 5 stars for next morning check out man named Kwame who helped us above and beyond. He was only positive experience for us there and the rest is just blah.

Goood Didn’t understand why the charge for parking. It just seems like a money grab. Wi-Fi wasn’t that strong. I’m not saying I wouldn’t stay again.

It was a planned one night stay. Check-in was very impersonal and unwelcoming. Room carpet showed signs of not having been vacuumed. Room was comfortable, bathroom clean and updated.

It was a planned one night stay. Check-in was very impersonal and unwelcoming. Room carpet showed signs of not having been vacuumed. Room was comfortable, bathroom clean and updated.

Clean

Clean

Breakfast offerings were varied and tasty. The coffee was perfect. We enjoyed our stay.

Breakfast offerings were varied and tasty. The coffee was perfect. We enjoyed our stay.

We loved the location. Very easy travel

We loved the location. Very easy travel

Room was clean and comfortable. Around our door there was a lot of light coming in. It seems better seals around door or tighter fit would be better. The niggest negative was the $5 per day charge to park in the parking lot. Do you give free breakfast which was very good but charge to park?

Room was clean and comfortable. Around our door there was a lot of light coming in. It seems better seals around door or tighter fit would be better. The niggest negative was the $5 per day charge to park in the parking lot. Do you give free breakfast which was very good but charge to park?

It was more than I expected. The service was 5 + stars. Jason was awesome. He made us feel welcomed

It was more than I expected. The service was 5 + stars. Jason was awesome. He made us feel welcomed

It is a very nice hotel.

It is a very nice hotel.

Breakfast foods were limited. The bed was great for sleeping and clean

Breakfast foods were limited. The bed was great for sleeping and clean

I did not like that they do not have daily cleaning service and they charge $5 a night for parking. When there is plenty of parking and its in a tucked away location. Seemed excessive especially for the high price for the room

I did not like that they do not have daily cleaning service and they charge $5 a night for parking. When there is plenty of parking and its in a tucked away location. Seemed excessive especially for the high price for the room

No complaints friendly staff

No complaints friendly staff

I'm not sure that there's anything unique about the property. There was no curtain in my window and I was on the ground floor and the shade was opaque. At some point during the first night the window shade on its own decided to roll up and it could not be pulled down again. I did all my changing in the bathroom and at night kept all the lights off but when I watch TV people could just look right in the window. I also have lights streaming in my window at all hours of the night and early morning

I'm not sure that there's anything unique about the property. There was no curtain in my window and I was on the ground floor and the shade was opaque. At some point during the first night the window shade on its own decided to roll up and it could not be pulled down again. I did all my changing in the bathroom and at night kept all the lights off but when I watch TV people could just look right in the window. I also have lights streaming in my window at all hours of the night and early morning

Smell like mold and mildew and bathroom could have been cleaner.

Smell like mold and mildew and bathroom could have been cleaner.

easy access to the highway, staff very friendly.

easy access to the highway, staff very friendly.

They added a 5 dollar parking fee to a property who for the last 20 years or more has never required that. There is no reason for it. The parking lot is clearly for this hotel and serves no other purpose and it’s been the same way for as long as I can remember. So it’s just a cash grab. Didn’t appreciate that. Overall it was fine but smelled funny, staff was okay but not great. Took them about 4 minutes to come to the front desk when I first arrived. The guy who was there was trying but I think it was just him for a decent sized hotel. Probably understaffed and they still want to gouge people for non existent parking fees. The hotel is in the suburbs Nowhere near a city No reason for the parking fee whatsoever. There is nothing else around there. I can understand if you are downtown and want to charge for parking But this is just a cash grab. There aren’t many hotels near it so they know you likely are going to just accept the charge and not up and leave.

They added a 5 dollar parking fee to a property who for the last 20 years or more has never required that. There is no reason for it. The parking lot is clearly for this hotel and serves no other purpose and it’s been the same way for as long as I can remember. So it’s just a cash grab. Didn’t appreciate that. Overall it was fine but smelled funny, staff was okay but not great. Took them about 4 minutes to come to the front desk when I first arrived. The guy who was there was trying but I think it was just him for a decent sized hotel. Probably understaffed and they still want to gouge people for non existent parking fees. The hotel is in the suburbs Nowhere near a city No reason for the parking fee whatsoever. There is nothing else around there. I can understand if you are downtown and want to charge for parking But this is just a cash grab. There aren’t many hotels near it so they know you likely are going to just accept the charge and not up and leave.

Got stuck in elevator on second floor for a few minutes. Upon using the emergency phone in the elevator, doors opened. Door to room (208?) did not open freely. Binding at the top. Had to manually push it closed to latch. Toilet was continually running. Went to front desk to share my concerns and was immediately offered another room. Overall impression is this hotel shows wear & tear. Needs to be freshened up and maintenance items dealt with.

Got stuck in elevator on second floor for a few minutes. Upon using the emergency phone in the elevator, doors opened. Door to room (208?) did not open freely. Binding at the top. Had to manually push it closed to latch. Toilet was continually running. Went to front desk to share my concerns and was immediately offered another room. Overall impression is this hotel shows wear & tear. Needs to be freshened up and maintenance items dealt with.

The rooms and hallways smelled musty. The air conditioner released water on the carpet and it was soaked. The room was very humid and everything was covered in dampness.

The rooms and hallways smelled musty. The air conditioner released water on the carpet and it was soaked. The room was very humid and everything was covered in dampness.

Quite safe breakfast 👍

Quite safe breakfast 👍

Great room! The afternoon desk clerk went above and beyond for us. We will come back.

Great room! The afternoon desk clerk went above and beyond for us. We will come back.

Friendly staff, clean room, quiet

Friendly staff, clean room, quiet

Average stay no complaints

Average stay no complaints

The only thing bad was the weather.

The only thing bad was the weather.

Great location and great buffet

Great location and great buffet

Needs some TLC, common areas need sprucing up a bit.

Needs some TLC, common areas need sprucing up a bit.

Great stay! Staff was Great but property is starting to get run down. Lisa P.

Great stay! Staff was Great but property is starting to get run down. Lisa P.

It was easy to get to but a little hidden. My room was right beside the highway so was a little noisy.

It was easy to get to but a little hidden. My room was right beside the highway so was a little noisy.

Clean, effective.

Clean, effective.

Very nice place

Very nice place

The bed was hard as a rock. The overall cleanliness was lacking. Something spattered all over the artwork in the room, bathrooms had handprints in the mirrors and shower doors. The room smelled moldy or musty. We won’t try this again

The bed was hard as a rock. The overall cleanliness was lacking. Something spattered all over the artwork in the room, bathrooms had handprints in the mirrors and shower doors. The room smelled moldy or musty. We won’t try this again

The room we originally had did not have working AC but we were put in a new room immediately. Staff was very helpful.

The room we originally had did not have working AC but we were put in a new room immediately. Staff was very helpful.

Everything was smooth from checking in to checking out! The room was clean!

Everything was smooth from checking in to checking out! The room was clean!

I love it

I love it

Very nice place to stay. Staff is always nice and very friendly and helpful. Rooms are comfortable. We enjoyed our stay. Breakfast was awesome. Great way to start our say.

Very nice place to stay. Staff is always nice and very friendly and helpful. Rooms are comfortable. We enjoyed our stay. Breakfast was awesome. Great way to start our say.

This time, the front desk attendant was rude.They swipe card she gave us for the room didn’t work. Had to go back down. Second card didn’t work and had to go back down again. Finally, was given a different room and a third key card before we had success!. We were made to feel like the entire experience was a bother to her.

This time, the front desk attendant was rude.They swipe card she gave us for the room didn’t work. Had to go back down. Second card didn’t work and had to go back down again. Finally, was given a different room and a third key card before we had success!. We were made to feel like the entire experience was a bother to her.

Front desk personnel were helpful and lobby was open and clean. Rooms were spacious, plenty of towels and other amenities. Mattresses are very firm. Carpet in hallways needs replacing - very worn in spots. Breakfast was adequate, coffee was plentiful and hot! Overall would stay here again.

Front desk personnel were helpful and lobby was open and clean. Rooms were spacious, plenty of towels and other amenities. Mattresses are very firm. Carpet in hallways needs replacing - very worn in spots. Breakfast was adequate, coffee was plentiful and hot! Overall would stay here again.

Na

Na

Easy checkin

Easy checkin

This was my third stay at this location and it will be my go to spot when ever I visit Family in Richmond.

This was my third stay at this location and it will be my go to spot when ever I visit Family in Richmond.

Comfy pillow top mattress for the king bed. Nice glass shower with very warm water. A microwave and fridge were nice to have. Ice machine nearby. Only cons would be the loud highway being right there and no access to Netflix, etc. (without the HDMI stick), if u have a stick- bring it because it’s only cable tv otherwise.

Comfy pillow top mattress for the king bed. Nice glass shower with very warm water. A microwave and fridge were nice to have. Ice machine nearby. Only cons would be the loud highway being right there and no access to Netflix, etc. (without the HDMI stick), if u have a stick- bring it because it’s only cable tv otherwise.

I would have appreciated some fresh fruit on the breakfast bar. And my shower had hair in it :(

Nice rooms. Quiet and friendly staff

Easy to get to and clean

Bathroom faucet was hanging off and the hallway was in a bad need of a vacuum, but otherwise it was a good one night stay.

I informed the hotel of my late arrival, 2:00 am, and they had are key ready and waiting. A quick ID check and I was on my way with my complementary snack bag.

The pool and gym were a nice change of pace. The room was not ready nor made up my entire stay; there was no food left at breakfast and was not replenished one hour into the time; power went out several times; room key stopped working several times on my room Door as well as the pool and gym. Hampton Inns are usually on point, though this one was a disappointment. I will skip this one the next time I’m in town.

The ladies at the desk were wonderful!

Lovely staff. We and our dog like to stay here

The room was extremely clean and well stocked. I love the liquid soap by the sink for washing my hands. The bed was comfortable. The quantity and location of outlets for my electronics was superior and conveniently located throughout the room.

Everything was good for the most part, my only complaint is the rooms could do with some better soundproofing. Anytime anyone was in the halls you could hear everything very loudly. Just the door being sealed better would probably fix this

No laundry room or service. Dated.

The staff went out of their way to make my stay more enjoyable

We were very happy with our stay! Your staff were professional and friendly. Our room was both modern and very clean. We will definitely use this hotel again in the future!

The property was clean. The hallway carpet is ugly and appears old and dirty. The staff were extremely friendly and helpful especially with the kids. Would definitely stay there again.

Clean and comfortable

Room was modern, clean, very spacious. Staff very friendly.

Great stay

Had a very comfortable stay! Loved being able to get coffee all day and the breakfast each morning, a variety of choices. Location was very transient in getting to stores and other parts of the city.

I had booked a room with two double beds. (there were 4 of us 2 adults and 2 kids). When we arrived the only room available was a room with a king size bed and pull out sofa. The desk clerk tried to switch us but because we booked on hotels.com he was not able to accommodate us even though our reservation showed the double bed booking. We had to make it work and cram into the space

Free Hot food in AM

The water pressure in the shower was quite low and the shower head was high and hard to reach to adjust. Staff were great and very friendly

My stay was breatiful. I like the queitness, cleaniness and great customer services

The walls and floors at this property must be made of paper! Each night of my stay I heard the traffic noise as well as people walking and or running upstair. It was one of the worst hotel stays for noise I have experienced! When staying here, be sure to request 3rd (top) floor and quieter street side versus highway noisier side of hotel. Also, housekeeping came in to my room when I had the do not disturb sign on the door. The indoor pool and pool area was also aged and not clean. The trash can had food dried and stuck to outside lid. Food spills on floor around pool. This hotel states it has been remodeled, but overall a subpar Hilton property. I believe this must be owned by an individual, because I saw shortcuts all over this property.

clean, kind staff, easy parking.

Breakfast was really good

Very nice place good staff walking distance to plces to eat

Great stay, I loved that the front desk sent a text to check on us and offered text as a way of communicating with them as well. The room was clean and comfortable. Fridge was a bit too cold and froze our drinks and I couldn't figure it how to get the heater/ac unit fan to shut off, but those were minor things. Would definitely stay again.

Not the best upkeep or cleanliness for what is obviously an older property. I don’t feel it was a good value. Next time I am in the area I will seek out other options.

I came down for family business for a couple of days so I only needed a minimum hotel accommodations this satisfied all of that requirement

I had to move rooms after one night, AC Broken, Knats in room, dirty and run down. Second room not much better

Poor cleaning in the bathroom

🙂

The property is well-maintained.

Great value for the price! Quiet, comfortable, and courteous staff.

The breakfast was delicious, the bed was very clean and comfortable. The staff was most helpful

Convenient. Clean.

3 night stay and no one came into room to even empty the trash during entire stay. Breakfast not appetizing.

The breakfast was poor, we got downstairs at 8:45 and there were no eggs, no orange juice, no milk for the cereal and the fridge with the yogurts was almost empty. Very disappointing and the staff on duty did not seem interested in restocking.

The personnel at the Hampton Inn Mechanicsville are always to friendly and helpful, whether in person or on the phone. This is second stay with this hotel for an event in Richmond, and it will always be my go-to each year because of the friendly staff, and the comfort of our stay. The rooms are very clean and well-appointed. Thank you!

Location

Staff was very friendly. Breakfast was great, thank you!

Conveniently located with many restaurants and shopping centers. Front desk staff not very friendly or helpful. Breakfast staff was excellent!!!!

This was a last minute stop, but the hotel was great. The room was clean and spacious. There was quite a bit of noise from the interstate, but otherwise it was quiet. Our biggest issue was that breakfast was shortened by an hour on a Saturday morning. The biggest sign said it ended at 10 am, but when we arrived at 9:05, the staff was cleaning everything up.and didn't say a word. So we figured it out,but some sort of emphasis would've been nice.

In need of some repairs

Our room was clean and comfortable! We rested well befor continuing our journey. My only problem is that I forgot one of my personal pillows in the room, Room 314. Was wondering if you could ship it to me at my cost?

Booked this room for my brother. He said he woke up to ants all over the place, a spider in his shoe, and the toiletries in the shower were empty. But he had a good night’s sleep.

There was a smell of mold in the entire hotel. Unable to use the pool. The breakfast food was awful.

A foot stool by the chair is preferable. Also the shade adjustment mechanism was not working properly.

Great service, very clean and comfy.

I like the property. I like that it was convenient to shopping and that it was convenient to the highway. The only thing I would change is another elevator that was larger and the setup of the pool and the dining area

Friendly check in, clean room, nice breakfast

Hotel itself was great, surrounding area was a bit sketchy

Pleasant, comfortable, clean. I was there for the birth of my granddaughter. Memorial Regional Hospital was a quick and easy few minutes drive away. Plenty of restaurants, stores, gas stations. Right off of 295 yet very quiet area. Staff that I was in contact with were friendly and accommodating.