Hampton Inn by Hilton Charlotte/Matthews

We have stayed at this property multiple times a year over the past several years. This was the first time our reservation was "moved" from a king room to a double room because they were overbooked and because we had booked through hotels.com. There was also hardly any parking because there were 3 large trucks pulling long trailers taking up 3-5 spots each.

Superb

The hotel was clean the staff friendly, and we appreciated the shuttle to the airport

The staff was helpful. The property has aged and is one of the older Hampton Inns. Good for a quick stay.

Wine that I have my brother and sister n law

The room was run down and stained, from the bathroom wall to the bedroom walls. The shower had a layer of grime on the floor. The toilet had an issue where it wouldn't stop running without adjusting the handle or lifting the lid to manually stop it from running. They also put us in an ADA accessible run, and we have full mobility. If someone with mobility issues needed that room, it wouldn't have been accessible due to persons with full mobility occupying the space. Ridiculous.

Exceptional

Enjoyed the breakfast!

This is definitely an older hotel. The parking area is dark and I probably wouldn’t feel safe if I was alone after dark. The furnishings specifically the chairs in the room are dirty/stained. I probably wouldn’t stay again. The check in was a little chaotic as well, they at first said they didn’t have a room and then offered me a room that was really smelly and the a/c wouldn’t turn on but then they magically had a room after I complained it was just weird. On a good note the bed was comfortable and the room was quiet.

Fresh breakfast. Seemed very safe. Enjoyable stay

Room was clean.

Clean room and hot breakfast

No AC in the first room and had to wait for 45 minutes while they tried to fix it. After an extended wait we were then given another room where the air cut on but none of the controls worked and we found out after the air only cuts on every 3-4 hours. We slept in sweat and abysmal discomfort. We didn’t even stay the second night the thought of having to wait for another room AGAIN or sleep on a sauna was terrifying. Loud bangs all night people screaming and partying. This is NOT A HILTON do not be tricked and stay there. Spent $300 on 1 night of pain.

Breakfast was good, but the waffle mix was watered down, they never did get fluffy or rise.

Breakfast was good, but the tables were sticky. The water in our bathroom was shut off at 9:00amish and when I complained at the Desk, he suggested we use the lobby bathroom. After I rejected that, some came to our room and said they had fixed the problem.

Breakfast subpar

PROS: Easy check in, loved the person that checked me in, so sweet, tipped them. Great breakfast and lady that was taking care of it. Tip her! When I’m treated good I treat back! Room was clean other than the things I mentioned. Restaurants and stores nearby, walking distance

Very good

Everything was great

Staff

Exceptional

The hotel is great - staff, location, cleanliness!

Room was immaculate and clean. Staff were very nice.

Exceptional

All the stuff was extremely courteous. The breakfast was good.

All the stuff was extremely courteous. The breakfast was good.

Meme

Meme

Pleasant staff. Generally nice

Pleasant staff. Generally nice

Bad

The staff was helpful and kind. The room was clean and the hotel quiet. When we visit again, will definitely stay again.

The staff was helpful and kind. The room was clean and the hotel quiet. When we visit again, will definitely stay again.

Superb

Great Everything was great

Great Everything was great

Too much wear and tear not being taken care of.....room requested (king bed) was not given......NO HOT WATER NEXT MORNING!!!!!!!! Front desk folks friendly and helpful......I am awaiting a significant discount that was promised.

Too much wear and tear not being taken care of.....room requested (king bed) was not given......NO HOT WATER NEXT MORNING!!!!!!!! Front desk folks friendly and helpful......I am awaiting a significant discount that was promised.

Exceptional

Room was clean, staff was very helpful and friendly. Furniture in room was somewhat worn. Refrig was noisy. Breakfast was lame, could have used more fruit and variety.

Room was clean, staff was very helpful and friendly. Furniture in room was somewhat worn. Refrig was noisy. Breakfast was lame, could have used more fruit and variety.

Was very noisy with traffic. Walls are paper thin also. Could hear the people and the kids next to us. They charge to use the internet it is not free like most hotels. Only plus is the rooms were clean

Was very noisy with traffic. Walls are paper thin also. Could hear the people and the kids next to us. They charge to use the internet it is not free like most hotels. Only plus is the rooms were clean

I checked in Monday evening, Feb 2, 2026 and I checked out Friday morning, Feb 6, 2026, during this time my room, 209, was never cleaned. I asked about that on Wednesday evening when I got back from work and I was told that the rooms are cleaned upon request. I said ok and the next day, Thursday, on my way to work (7-7:30) I stopped at the front desk and requested a room clean. I was told ok. I came back from work at about 5 and the room had not been touched. I had to go to the front desk to get someone to come up and to just empty the trash. We the front desk clerk came to the room about 45 minutes later, she handed me the trash bags and so I emptied the trash. Also, I had to request fresh towels in which I got them from the clerk at the front desk on Wednesday and I brought down the soiled towels. I did speak with the manager, and he said that he will get in touch with Expedia concerning a discount.

I checked in Monday evening, Feb 2, 2026 and I checked out Friday morning, Feb 6, 2026, during this time my room, 209, was never cleaned. I asked about that on Wednesday evening when I got back from work and I was told that the rooms are cleaned upon request. I said ok and the next day, Thursday, on my way to work (7-7:30) I stopped at the front desk and requested a room clean. I was told ok. I came back from work at about 5 and the room had not been touched. I had to go to the front desk to get someone to come up and to just empty the trash. We the front desk clerk came to the room about 45 minutes later, she handed me the trash bags and so I emptied the trash. Also, I had to request fresh towels in which I got them from the clerk at the front desk on Wednesday and I brought down the soiled towels. I did speak with the manager, and he said that he will get in touch with Expedia concerning a discount.

Room good, no problems.

Room good, no problems.

Pleasant

We travel with our two dogs and they are pet friendly. The room was nice and very clean. The staff was friendly and very accommodating. The breakfast was good.

We travel with our two dogs and they are pet friendly. The room was nice and very clean. The staff was friendly and very accommodating. The breakfast was good.

guest made the same comment 2 days. No ice in ice machines and person on desk request we find it on another after checking 2 machines Breakfast was mediocre at best

guest made the same comment 2 days. No ice in ice machines and person on desk request we find it on another after checking 2 machines Breakfast was mediocre at best

Very good

Room was good. Work out facility was poor. Only treadmill & bike. No weights or weight machines. Water dispenser empty & no cups.

Room was good. Work out facility was poor. Only treadmill & bike. No weights or weight machines. Water dispenser empty & no cups.

This was one of my best experience using expedia, hotel was clean and staff was very delightful i will being coming back thank you

This was one of my best experience using expedia, hotel was clean and staff was very delightful i will being coming back thank you

Exceptional

The first two rooms I was given had issues with their AC/heater units. The service at the hotel was very good, as they finally got me reassigned to a room that did not have a defective unit. Dylan was especially helpful, and I appreciate that. The overall statement met my expectations of Hampton Inn.

The first two rooms I was given had issues with their AC/heater units. The service at the hotel was very good, as they finally got me reassigned to a room that did not have a defective unit. Dylan was especially helpful, and I appreciate that. The overall statement met my expectations of Hampton Inn.

The property was nice and clean. We were very comfortable. The property itself was nice. The coffee, horrible, the breakfast not so great.

The property was nice and clean. We were very comfortable. The property itself was nice. The coffee, horrible, the breakfast not so great.

The staff was excellent. Very friendly and accommodating. I got everything I needed.

The staff was excellent. Very friendly and accommodating. I got everything I needed.

Exceptional

Prepaid for the

Prepaid for the

Disappointing

Wheelchair accessible room had a bathroom counter higher than a kitchen counter. Peeling wallpaper in the bathroom. The room needed a refresh.

Wheelchair accessible room had a bathroom counter higher than a kitchen counter. Peeling wallpaper in the bathroom. The room needed a refresh.

Room was clean and comfortable. Location has restaurants and stores close by. Staff was friendly.

Room was clean and comfortable. Location has restaurants and stores close by. Staff was friendly.

Clean room, great location

Clean room, great location

Clean room.

Clean room.

Exceptional

This hotel is very nice and clean. The room is spotless. It is quiet here. The area, Matthews North Carolina, is safe. I was comfortable parking my rented vehicle here. I was safe entering and leaving the hotel. The Hampton Inn provides breakfast every morning. The food is tasty, and the buffet area is clean. They have juices on tap, coffee, eggs, potatoes, sausage, biscuits with gravy, bagels and other items, which change on a daily basis. The people working here are polite and friendly. Everything was fine. I don’t have any problems with this hotel.

This hotel is very nice and clean. The room is spotless. It is quiet here. The area, Matthews North Carolina, is safe. I was comfortable parking my rented vehicle here. I was safe entering and leaving the hotel. The Hampton Inn provides breakfast every morning. The food is tasty, and the buffet area is clean. They have juices on tap, coffee, eggs, potatoes, sausage, biscuits with gravy, bagels and other items, which change on a daily basis. The people working here are polite and friendly. Everything was fine. I don’t have any problems with this hotel.

No soap in the bathroom, otherwise very nice.

No soap in the bathroom, otherwise very nice.

Yes it was immaculate

Yes it was immaculate

Not exactly what I expected.

Loved the complimentary breakfast and the room accommodations.

Loved the complimentary breakfast and the room accommodations.

Perfect place to relax!

Very safe parking. The facility was very nice, clean & the staff welcoming.

Very safe parking. The facility was very nice, clean & the staff welcoming.

Good location and pet friendly

Good location and pet friendly

The tv need to be updated

The tv need to be updated

Loved the experience and local food

Loved the experience and local food

The only complaint was the pool was closed, it was disappointing

The only complaint was the pool was closed, it was disappointing

Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available.

Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available.

Water heater did not work. Both water in the sink and tub did not drain. When I tried to adjust the temperature on the thermostat on the wall, it fell off. I received no room service on the three days I stayed. I had to go and ask for fresh towels and take out my own trash. It was my worst Hilton experience.

Water heater did not work. Both water in the sink and tub did not drain. When I tried to adjust the temperature on the thermostat on the wall, it fell off. I received no room service on the three days I stayed. I had to go and ask for fresh towels and take out my own trash. It was my worst Hilton experience.

The rooms didn’t smell fresh and the breakfast food are was very congested

The toilet was clogged when we arrived and overflowed twice during our stay, both times we were offered a plunger. When we stated we were not plunging the toilet ourselves, we received back talk and attitude. I was very appalled at the unprofessionalism of the front desk staff!

The toilet was clogged when we arrived and overflowed twice during our stay, both times we were offered a plunger. When we stated we were not plunging the toilet ourselves, we received back talk and attitude. I was very appalled at the unprofessionalism of the front desk staff!

It was clean and quiet hotel

It was clean and quiet hotel

THis is a very old property that is bad need of a full renovation - it smelled musty -the bathroom was "beaten up" - and rough. The breakfast area was marginal, too - as was the breakfast - the only redeeming quality -was the price - which was great!

THis is a very old property that is bad need of a full renovation - it smelled musty -the bathroom was "beaten up" - and rough. The breakfast area was marginal, too - as was the breakfast - the only redeeming quality -was the price - which was great!

Ease to food and quiet, unexpected charge to park my car on a prebooked stay.

Ease to food and quiet, unexpected charge to park my car on a prebooked stay.

A few pros: The staff was very friendly.

A few pros: The staff was very friendly.

Nothing outstanding

Nothing outstanding

Fine basic hotel. Staff friendly and efficient.

Fine basic hotel. Staff friendly and efficient.

Down side there is No Exhaust fans in the bath rooms to suck out the stink after you go to the bathroom.

Down side there is No Exhaust fans in the bath rooms to suck out the stink after you go to the bathroom.

One clerk at the desk. The looks of the building. Terrible breakfast. Didn’t even have the cups of half and half for the coffee. The lady running the breakfast refused to leave a quart of half and half out for the people. It’s like hell with the people.

I made a mistake on my reservation, but the General Manager Jamel did an excellent job of getting it straightened out with Expedia. He certainly went the extra mile. That is great customer service!

I made a mistake on my reservation, but the General Manager Jamel did an excellent job of getting it straightened out with Expedia. He certainly went the extra mile. That is great customer service!

Nice facilities.

Nice facilities.

The area around the hotel was fine, it was close to Downtown Matthews. The hotel was easy to check-in to using the Hilton App. The room had ripped carpet right in front of the entry door. Possible tripping hazard for those using a walking assistance device. The room had an odor consistent with something being wet and souring. Since I was traveling alone, it did not bother me to the point to request a different room. Though I would have if my spouse had been with me. I most likely will not stay at this location or chain again. I usually stay at other Hilton properties (Double-Tree or Embassy Suites) with a much better experience. Based on this stay, I would not reommend this place to a friend.

The area around the hotel was fine, it was close to Downtown Matthews. The hotel was easy to check-in to using the Hilton App. The room had ripped carpet right in front of the entry door. Possible tripping hazard for those using a walking assistance device. The room had an odor consistent with something being wet and souring. Since I was traveling alone, it did not bother me to the point to request a different room. Though I would have if my spouse had been with me. I most likely will not stay at this location or chain again. I usually stay at other Hilton properties (Double-Tree or Embassy Suites) with a much better experience. Based on this stay, I would not reommend this place to a friend.

I enjoyed the clean room

I enjoyed the clean room

Property seemed older and furniture and colors were def old style.

Property seemed older and furniture and colors were def old style.

excessive ($75.00) pet fee; It is just a profit point on hotel part after advertising pets are allowed.

very close to food options and not far from downtown

very close to food options and not far from downtown

Both check in and check out people were so helpful and polite.

Both check in and check out people were so helpful and polite.

Staff charged me 83.00 at checkout even though the hotel refunded my deposit.

There was little to appreciate. I booked this hotel because of my previous experience with the Hampton Inn brand. The amenities and level of service I experienced during my stay were below what I experienced at other Hampton Inn locations. Breakfast on Saturday was good with egg white frittatas, sausage, and breakfast potatoes. The staff with two exceptions, were unable or unwilling to work to meet my needs. My needs are simple: cold Coca-Cola and hot coffee/tea. The carafes in the lobby were not stocked with hot coffee or water for tea except at breakfast. To get hot water any other time, I had to wait for the concierge to go to the breakfast preparation room and get hot water from the industrial coffee maker which also dispenses hot water. The coffee was lukewarm and was weaker than the current Democratic Party elected leaders. The pantry where guests could purchase snacks was poorly stocked. My first night, all that was in the refrigerated section were a few bottles of Dasini water, cherry Powerade, and a few cans of Monster energy drink; but no Coca-Cola. I told this to the concierge who asked if I was a Hilton Diamond member. She told me that if I was a Hilton Diamond member then she could give me one can of Coca-Cola free of charge as one of the benefits of that membership tier. I informed her that I was not and am not a Hilton Diamond member but that I offered to purchase a can of Coca-Cola. She said that those cans of Coca-Cola were not for individual sale. It is also important to point out that there are no soda vending machines on this property. The breakfast was underwhelming. Friday’s breakfast was instant eggs, stale biscuits, and watery sausage gravy.

This site was close to where I needed to be for my class. This property looks like they are doing repairs from a water leak problem in the bathrooms. They did not take out my trash from my room, but I guess I was to ask for that. I am surprised as when I worked for the Hampton Inn that was my job. I was told to take out the trash, make the bed, and wipe down the bathroom. I did not get that service.

This site was close to where I needed to be for my class. This property looks like they are doing repairs from a water leak problem in the bathrooms. They did not take out my trash from my room, but I guess I was to ask for that. I am surprised as when I worked for the Hampton Inn that was my job. I was told to take out the trash, make the bed, and wipe down the bathroom. I did not get that service.

Not a clean hotel. No security on staff to control disturbances from other guests. We experienced loud continuous barking dogs, another guest playing loud music, all of this and a filthy room after driving 8 hours from PA to attend my mother's funeral!

Not a clean hotel. No security on staff to control disturbances from other guests. We experienced loud continuous barking dogs, another guest playing loud music, all of this and a filthy room after driving 8 hours from PA to attend my mother's funeral!

Dirty, blood on the sheets

Dirty, blood on the sheets

In February 2025. I liked the coffee and tea muffin and toast milk and cereal waffles and toppings No drink machine washer and dryer didn't work or bath tub in my room

Spacious room. Clean. Comfortable bed and pillows!

Spacious room. Clean. Comfortable bed and pillows!

Staff was very rude. More then one employee was rude.

The bed was very bad every time you moved a spring would stick in your body the worst stay ever,

The bed was very bad every time you moved a spring would stick in your body the worst stay ever,

The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much.

The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much.

Easy booking with Booking.com Staff was rude, got downgraded to queen room from king room due to booking on a 3rd party site is what I was told. Shower wouldnt drain, stains on sheets, air conditioning broken

Clean and nice breakfast

Nice room and stay

Nice room and stay

Mostly fine customer service. Loved bedding. Sheets crisp and comfortable. Bathroom dates. A bit dusty on dresser/tv.

Mostly fine customer service. Loved bedding. Sheets crisp and comfortable. Bathroom dates. A bit dusty on dresser/tv.

Decent. Staff attentive and pleasant. Bathroom fixtures in need of repair. Towel rack and toilet loose. Breakfast mediocre.

Decent. Staff attentive and pleasant. Bathroom fixtures in need of repair. Towel rack and toilet loose. Breakfast mediocre.

The night time front desk person

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.

Close to a lot of things.

Close to a lot of things.

Friendly staff. Good location. Comfortable bed. Had mildew type smell in the room, rust along bathtub, and shower stall.

The staff was amazing the the breakfast was very good. The area where they served breakfast was very clean and the coffee was good and hot. The front desk staff for the evening shift when we checked in at 4 was so very Nice and accommodating. The room was very dirty and there was some weird carving on the bathroom shelf. The bathroom ceiling had a big unfinished drywall patch and there was no Soap at all. That is more of a convince than a big deal, just missed having it. None of the outlets worked around the bed either. The staff was very friendly and they were also very apologetic when I told them about the issues we had. The more important issue was the fact that the morning staff did not show up and the front desk night shift employee just left and went home. The breakfast lady was the only one there and she checked us out by taking the keys and using a sticky to write the room number down. It was just disheartening that a hotel chain like Hilton didn’t care more about a very busy Charlotte area hotel or the reputation of the Hilton name.

The room was nice. Liked the free breakfast. The hotel itself had an older interior but no complaints.

The room was nice. Liked the free breakfast. The hotel itself had an older interior but no complaints.

Toilet was broken. Paint peeling. No bed sheets in pullout couch. We had a king bed and a pullout couch for a reservation that said 4 adults. Front desk attendant said about broken toilet and room “I’m here alone what do you want me to do about it?”

Parking fee not communicated! I click on free parking when I filter my search and they are not free! False advertising

Front Desk awesome and accountable. Breakfast was enjoyable. Very clean food areas. Seeing bugs near elevator on my floor and near my room Maybe use pest control a little more often could quickly turn that around. I would comeback in hopes of that change. Very nice area to a place I will begin traveling too more often in the coming year.

Although the hotel was clean, the shower in our room wouldn't drain properly. I had to keep turning off the water so it would drain and cover my feet. The sink also drained slow. I will say that the front desk lady was very welcoming and kind to us. We only stayed one night so we didn't make a fuss about the slow drains.

Although the hotel was clean, the shower in our room wouldn't drain properly. I had to keep turning off the water so it would drain and cover my feet. The sink also drained slow. I will say that the front desk lady was very welcoming and kind to us. We only stayed one night so we didn't make a fuss about the slow drains.

Friendly staff, clean room and nice breakfast. Close to so many shops and restaurants.

Friendly staff, clean room and nice breakfast. Close to so many shops and restaurants.

Honestly, one of the dirtier hotels I've ever stayed in. Was not expecting Ritz quality for $160/night, but my restroom had a patch in the ceiling that was never taped and painted over (exposed screws and seams), the bathtub had a hole smashed in it with a bunch of caulk to conceal it. The toilet had a lose bolt and would rock on the wax seal (surprised it didnt leak on the floor). Overall, it did what it needed, but will never be staying there again.

Honestly, one of the dirtier hotels I've ever stayed in. Was not expecting Ritz quality for $160/night, but my restroom had a patch in the ceiling that was never taped and painted over (exposed screws and seams), the bathtub had a hole smashed in it with a bunch of caulk to conceal it. The toilet had a lose bolt and would rock on the wax seal (surprised it didnt leak on the floor). Overall, it did what it needed, but will never be staying there again.

No longer free bottles of water for regular Hilton Honors members, you need Diamond status. Had a sign up about a fire drill where inspectors would be coming into rooms the day I arrived. When I asked if I would be disturbed since I arrived at 8 pm the person at the desk said maybe but she did not know. Did not like feeling like people may be coming into my room that late at night.

No longer free bottles of water for regular Hilton Honors members, you need Diamond status. Had a sign up about a fire drill where inspectors would be coming into rooms the day I arrived. When I asked if I would be disturbed since I arrived at 8 pm the person at the desk said maybe but she did not know. Did not like feeling like people may be coming into my room that late at night.

Really quiet area and uniquely located near lots of shopping and dining restaurants.

Really quiet area and uniquely located near lots of shopping and dining restaurants.

Good location, walkable to dining

Good location, walkable to dining

Was convenient and on our travel route. Nice and friendly staff. Good breakfast.

Was convenient and on our travel route. Nice and friendly staff. Good breakfast.

I like the location of the hotel but unfortunately that was all. The rooms are outdated and lack cleanliness. The bathroom had no ventilation so it has built mold in the ceiling and walls. The bathroom did not have toilet paper. When I called the front desk I was directed to visit the front desk within 10-15 minutes to obtain toilet paper which should already been in the room for guests. When i finally visited the front desk I was handed half of a half roll of toilet paper. Per the front desk personnel they are awaiting a shipment and was firced to grab the roll from an unoccupied room. Throughout the night and morning hours all you hear is slamming doors. I will not recommend nor will I ever stay here again!

I like the location of the hotel but unfortunately that was all. The rooms are outdated and lack cleanliness. The bathroom had no ventilation so it has built mold in the ceiling and walls. The bathroom did not have toilet paper. When I called the front desk I was directed to visit the front desk within 10-15 minutes to obtain toilet paper which should already been in the room for guests. When i finally visited the front desk I was handed half of a half roll of toilet paper. Per the front desk personnel they are awaiting a shipment and was firced to grab the roll from an unoccupied room. Throughout the night and morning hours all you hear is slamming doors. I will not recommend nor will I ever stay here again!

Breakfast dining room lady was WONDERFUL, hard worker!

Breakfast dining room lady was WONDERFUL, hard worker!

Location of as of excellent. Morning cafe excellent. Room clean. Bath had very slow drainage. Always water around our ankles when showering. Needed fresh grouting. TV not working. Think it was the remote battery. Cheerful and prompt housekeeping.

Location of as of excellent. Morning cafe excellent. Room clean. Bath had very slow drainage. Always water around our ankles when showering. Needed fresh grouting. TV not working. Think it was the remote battery. Cheerful and prompt housekeeping.

Dirty, muggy rooms

Dirty, muggy rooms

First time at this location and service was great as always. The guest service representative was a dear.

First time at this location and service was great as always. The guest service representative was a dear.

One of our rooms was saturated with mold

One of our rooms was saturated with mold

Would have rated higher if the pool had been open - maintenance in the summer was surprising

Would have rated higher if the pool had been open - maintenance in the summer was surprising

Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room.

Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room.

Very nice rooms and welcoming staff.

Very nice rooms and welcoming staff.

The air-conditioner in our room was so noisy.

The air-conditioner in our room was so noisy.

When we wanted to shower we noticed the shower doors were dirty and mold is growing inside the shower. Needless to say we didn’t shower. We were promised a gift card to remedy the inconvenience and I am still waiting.

When we wanted to shower we noticed the shower doors were dirty and mold is growing inside the shower. Needless to say we didn’t shower. We were promised a gift card to remedy the inconvenience and I am still waiting.

Great spot

Great spot

Ants in the breakfast area

Ants in the breakfast area

Love this place

Love this place

Everything was kept and was clean and staff were friendly and helpful

Everything was kept and was clean and staff were friendly and helpful

This hotel exceeded expectations with its outstanding service and impeccable cleanliness. The staff went above and beyond to ensure a comfortable stay, attending to every detail with a friendly and professional demeanor. The rooms were spotless, well-maintained, and provided a cozy atmosphere perfect for both relaxation and work.

This hotel exceeded expectations with its outstanding service and impeccable cleanliness. The staff went above and beyond to ensure a comfortable stay, attending to every detail with a friendly and professional demeanor. The rooms were spotless, well-maintained, and provided a cozy atmosphere perfect for both relaxation and work.

We booked the stay because website indicated has a pool. Pool hasn’t been open for over a year. Also they never cleaned the Room . Tried to cancel reservation and stay. Tried to speak with hotel manager, but never got a call back. Planning to dispute charges on my credit card

We booked the stay because website indicated has a pool. Pool hasn’t been open for over a year. Also they never cleaned the Room . Tried to cancel reservation and stay. Tried to speak with hotel manager, but never got a call back. Planning to dispute charges on my credit card

I could write a list of what was wrong/dirty in our room and hotel, but for some reason we still enjoyed being there. Big thing I’d say is open your pool and create a beautiful outdoor space! It has wonderful potential, yet it’s sitting there derelict.

I could write a list of what was wrong/dirty in our room and hotel, but for some reason we still enjoyed being there. Big thing I’d say is open your pool and create a beautiful outdoor space! It has wonderful potential, yet it’s sitting there derelict.

Web site shows outside pool. Selected this hotel because of the nice looking pool. Checked in to see the pool still had cover over it. Asked about it and was told they are renovating it. This is June 22!! Really??

Web site shows outside pool. Selected this hotel because of the nice looking pool. Checked in to see the pool still had cover over it. Asked about it and was told they are renovating it. This is June 22!! Really??

Great experience. Clean, nice staff and comfortable. My room was close to the road and was able to hear traffic some. Other than that it is fine. There is also a parking fee that is charged in addition to the room.

Great experience. Clean, nice staff and comfortable. My room was close to the road and was able to hear traffic some. Other than that it is fine. There is also a parking fee that is charged in addition to the room.

Shower and sink didnt drain properly. Had to shower and take a bath at sane time. Interior is outdated. Corners of walls peeling and carpet chewed up. Ac is super loud. Toilet woke everyone up when flushed from being so loud. Not worth over $100 a night.

Large roaches showed up in our room after we did a check for bed bugs and other things. One of the desk staff tried to be helpful and understand but was quickly silenced by the other staffer. While the hotel appeared nice this experience was off-putting and I don’t recommend staying there until they get the roach problem under control.

I was disappointed in the breakfast, since there was limited hot items and those available were egg fratatta with hot peppers inside and the sausage was also spicy. However, there were other cold items available and coffee and tea were available in the lobby all day and the staff were pleasant and helpful. I I'd say a little more attention to detail in the hotel would improve it.

Restaurant a mess. Floors covered with spilt food and drink. No one could be seen making in effort to clean the premises. Doesn't seem like there's much pride in its appearance.

There was a sour odor in the lobby and entrance area, not sure what the smell was

The bath tub had mildew in the corners.

Good hotel for the value

What a great place in everyway! Good breakfast too.

We have stayed here before and this stay was the best. More breakfast options. The room was very cozy and clean. Staff was kind and professional. Very pleased.

On the positive side, the front desk was very courteous in every interaction during the trip.

I arrived at 22 and there was no one at the front desk. I waited for 15 minutes and left the place. There was no contact option (bell). The group sat in the lobby felt uncomfortable for me.

No one cleans the room even for a day and I did stay here for 4 nights.

Rude staff

It was my first trip with my dog. I was anxious about the accommodations, but the room was very clean. My only comment would be my room as across the hall from Housekeeping; the Housekeeping department door was left open. And as it was the holidays the members greeted each other joyously - but early in the morning. :)

all was fine except the noise of boiling water in the bathroom...other wise A+

Visiting some friends in Mathew’s and they recommended the hotel. Was not disappointed.

I had to press the button very hard and multiple times on the TV remote in order to change the channel. The coffee maker did not have the filter basket so I wasn't able to use it. The bed was comfortable, plenty of outlets in the room and great lighting. I went downstairs Sunday morning at 6:15 a.m. to get coffee. Both urns were full but the coffee was very cold as if it had been made the day prior yet breakfast had started at 6:00 a.m. I went back to the room and returned at 6:40 and the urns were gone. I returned at 7:00, but still no coffee. It was finally being brought out of the kitchen area at 7:10. Very disappointing especially since it was Sunday morning and the place was busy. On Monday morning, the coffee was lukewarm again disappointing. Breakfast options are good. I've stayed in this hotel a few times and this was the first time I've had issues.

Smelled like a sewage issue all throughout the hotel. Water wouldn’t drain from the shower. Super gross, don’t book here.

TV didn't work properly: had to turn it on by switch on TV, couldn't turn it off except by unplugging. Bathtub stopper didn't work. Shower turn-on switch worked but filled the tub too. Towel rack fell off wall. Elevator control button didn't work properly.

reasonably priced, somewhat dated property. fee for dogs was the highest we've ever paid.

Everything was great

The Pool was out of Service. The Hot water took 30 minutes to come through. Staff was useless. The a/c you couldn’t turn down but shut off in middle of the night. The carpet was sticky on your Flip Flops. The elevator was disgusting not cleaned. The vent in bathroom looked Moldy. The floor in the buffet was sticky floors dirty. The Orange juice tasted rancid. Absolutely STAY AWAY. No where near $160 a night. I was sickened at the thought of having to stay here. Never Ever Again! I thought Hampton Inn was a upscale chain, well not this location at All. Management should be embarrassed and above All the CEO or President of this location needs to pay a visit. I’m definitely Bot impressed and I will Never stay at a Hampton Inn again!

Continental breakfast was also a good start to the day . Our only issue was upon checkout we had been 7.74 on our credit card . We were told by the front desk person it was a fee that was charged to each room to maintain the parking lot . We were like …>what. My sister and I both asked for the charge to be removed by the manager . We were told it’s in print somewhere on the website . That my be true , but who reads every little item of the book that’s on a site . If the hotel needs parking maintenance money , it should be included in the hotel fee and not appear as a ridiculous chrge at checkout .

Very nice hotel.

Front staff very welcoming.

Average hotel in a good location. Rooms are very tired and dated looking but it was clean and quiet and the bed was comfortable.

Last night of my stay I was up and down from the noise inside and outside of the property. If the room had not been booked by employer I would have left the property in the middle of the night and found another.

They said they would clean our room at three days, they didn't. It was four. We asked for towels from the staff and all she could say was that she didn't have to clean our room. The coffee was either out or weak.

Requested a room with 2 beds and a sofa bed. When we got there, there wasn't one. No room service. Asked foe extra towels and for the trash to be gathered and enough towels for a week were left in a bag outside the door. No garbage picked up.No cups in the room for coffee.

I was rebooked into this hotel due to a problem at my previous hotel. I was placed in a room with bugs crawling around.

Overall outstanding

I will call today for compensation

Room was fine the smoking area needs improvement

Small things that makes a difference ie bad odor around the lobby area!!, no dark roast coffee!! Breakfast area tables were sticky. Room was very nice.

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Clean, convenient location, friendly staff.

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Location and convenience to many venues...