Courtyard by Marriott Charlotte/Matthews

Presentable.

The location The lack of communication between the staff and booking.com . There was construction on our floor that was loud and noisy not to mention the smell made us nauseous. They agreed to refund our money because they were unable to relocate us to another floor. We have not received our money yet

Overall great

Beautiful property inside and out truly. I love the Marriott hotels from courtyards to towns place suites. This property was phenomenal! Everyone was wonderful and kind. Literally would make sure we were taken care of. Ice machine next to our room was down, but they had another one on the opposite end of our room. They also were doing renovations so the paint on the walls weren’t finished in the hallways on the third floor. Also, our room 358 phone in the room didn’t work. Found out multiple rooms the phones weren’t working due to their renovations and being re-wired.

Beautiful property inside and out truly. I love the Marriott hotels from courtyards to towns place suites. This property was phenomenal! Everyone was wonderful and kind. Literally would make sure we were taken care of. Ice machine next to our room was down, but they had another one on the opposite end of our room. They also were doing renovations so the paint on the walls weren’t finished in the hallways on the third floor. Also, our room 358 phone in the room didn’t work. Found out multiple rooms the phones weren’t working due to their renovations and being re-wired.

Property was clean and safe. It’s fine if you have a car, but otherwise there is really nothing to walk to for food, etc. and no sidewalks to walk on.

Was given a room near the exit door. I should have asked for a different room but decided to stick with it. As I feared, people came in and out all night slamming the door - not ideal for a god nights sleep. The hotel was fine, it was my fault for not trying to change rooms.

Slept so very well!!! Not sure if it was the bed and bedding or sheer exhaustion, but i havent slept any better in months!

It was busy. A couple of soccer teams were there. A couple of the boys were knocking on my door. They saw me on my balcony. I was at the hotel by myself. They told me at the desk i would get housekeeping. I was there 3 nights without housekeeping.

Exceptional

Exceptional

Never been to a hotel that charged for coffee but I suppose that's the new norm.

The menu was weak dose not meet the price point.

. Breakfast

Same road as auditorium . Breakfast

Exceptional

Room clean, staff exceptional. Breakfast expensive for what you get. Not enough selections especially if you have special dietary needs. Lots of street noise.

Stayed 2 nights and did not get a room clean day 2. Unacceptable. Please refund or credit a night

Hotel was fine for a night as we were traveling through the area. It appears that they have tried to do some renovations but haven’t quite completed the process. We didn’t eat breakfast at the restaurant but it looked fine. The area around the hotel was busy and we noticed what looked to be an abandoned car in the parking lot. Its presence made us a little uneasy as we arrived late at night but, all was well. Staff was very friendly and efficient upon arrival and check-out.

Small room, light block drapes were very difficult to close and then couldn't open them. Microwave door fell off in my hand

Location, comfortable bed, room location Small room, light block drapes were very difficult to close and then couldn't open them. Microwave door fell off in my hand

Didn't have the room that was reserved, tild us since we booked through hotels.com that there's nothing they will do.

Location

Toilets so low to the ground I kept struggling to get up

Staff, bed, room, amenities, affordable rate Toilets so low to the ground I kept struggling to get up

Pool was closed

I have never in my life stayed at a hotel with no tea bags in the room. There were none in the lobby either. I went to the front desk and was told it would be $4 for one tea bag. This is outrageous, especially when you're paying almost $200 per night.

Definitely would stay here again it was convenient and staff was great. Breakfast was kinda plain but I’ve seen worse so still a win for me.

Because it's a Marriot, I expected a bit more than what I got. After reading some of the reviews I was confident this hotel would be great for my husband and I to spend 4 days in as we attended a conference in town. I was wrong. My room was sub-par for the price. Dirty carpet, areas on the wall that had been repainted a different color as though they were painting test swatches, the bedding was paper thin, the patio door had been left unlocked, and the room smelled terrible. Terrible! My husband and I had to go to Target to get a Glade Plug-In to deal with the dirty greasy smell. The small loveseat and throw pillows looked and felt like they hadn't been cleaned in 20 years. We didn't discover that we had a sliding patio door right away but when we did, we realized that it was completely unlocked - anyone could have gotten in at any time. The hallway smelled of cooking, and not the good kind of cooking - the greasy, spicy kind of cooking that cloys to the flooring and drapes, like someone had been living permanently in one of the nearby rooms. We didn't bring these issues up to the staff because we didn't want to be "those people" so we stuck it out until the last day of the conference, and though we planned to stay one more night to check out the town, we chose to pack up early and make the six hour drive home instead. The staff was so sweet and friendly and the very best thing about the property. Housekeeping isn't offered everyday either, by the way. Will NOT stay again!

Yes staff was super friendly would definitely stay again in the future.

One of the beds in room 228 is you can feel the vibration from something that kicks on and off through out the whole day and night.

I had a very frustrating experience during my stay. When we arrived, we were not given the room I originally booked and had to change rooms twice before getting settled. There were four people staying in the room, but the bathroom only had three towels. When I called the front desk to request an extra towel, I was told to go look and see if housekeeping were out on the floor so I could ask them myself, which I felt was unprofessional. On Saturday, I also called to request that our room be cleaned, but I was told our room wasn’t scheduled for cleaning until Sunday—even though we had checked on Thursday. Everything I would never stay here again and you shouldn’t either

I had a very frustrating experience during my stay. When we arrived, we were not given the room I originally booked and had to change rooms twice before getting settled. There were four people staying in the room, but the bathroom only had three towels. When I called the front desk to request an extra towel, I was told to go look and see if housekeeping were out on the floor so I could ask them myself, which I felt was unprofessional. On Saturday, I also called to request that our room be cleaned, but I was told our room wasn’t scheduled for cleaning until Sunday—even though we had checked on Thursday. Everything I would never stay here again and you shouldn’t either

Exceptional

The hotel was fine. It is on a very busy road. The decor could probably use a little updating, but our room was clean. This suited us for a short sports trip with a teenager.

The hotel was fine. It is on a very busy road. The decor could probably use a little updating, but our room was clean. This suited us for a short sports trip with a teenager.

Room looked good except I see the bed was Filthy! There was even a large vaping device that someone must’ve forgotten. I also asked for the room service and was only left clean towels. Bed wasn’t made, ice bucket bag wasn’t replaced, and new cups weren’t provided.

Room looked good except I see the bed was Filthy! There was even a large vaping device that someone must’ve forgotten. I also asked for the room service and was only left clean towels. Bed wasn’t made, ice bucket bag wasn’t replaced, and new cups weren’t provided.

Good

Trato cortez

Trato cortez

Really nice people , really clean hotel, one of my new favorite places to stay when im in town .

Really nice people , really clean hotel, one of my new favorite places to stay when im in town .

Courteous staff and very nice room.

Courteous staff and very nice room.

Room was clean, front desk staff was very polit and engaging

Room was clean, front desk staff was very polit and engaging

All of the staff were extremely helpful and pleasant.

All of the staff were extremely helpful and pleasant.

Close to job Could not turn heat up was cold all night. Bed was too hard and couldn’t sleep. Left a day early because of it.

Close to job Could not turn heat up was cold all night. Bed was too hard and couldn’t sleep. Left a day early because of it.

Exceptional

Dirty and smelly hotel. No room service in 3 nights

Dirty and smelly hotel. No room service in 3 nights

Our first room the AC in the bedroom did not work. Livingroom cushions not on sofa, carpet looked like cleaning did not vacuum. Staff was very helpful; they put us in another room which was fine although still far from the only working elevator. Not the usual condition of the Marriott's

Our first room the AC in the bedroom did not work. Livingroom cushions not on sofa, carpet looked like cleaning did not vacuum. Staff was very helpful; they put us in another room which was fine although still far from the only working elevator. Not the usual condition of the Marriott's

Room very clean, comfortable, convenient to restaurants. Great staff. No free coffee in the mornings, they did have a Starbucks but expensive. No continental breakfast. No free snacks. Carpet worn out by elevators.

Room very clean, comfortable, convenient to restaurants. Great staff. No free coffee in the mornings, they did have a Starbucks but expensive. No continental breakfast. No free snacks. Carpet worn out by elevators.

Passable

Room was clean. Bed was comfortable. Staff was friendly

Room was clean. Bed was comfortable. Staff was friendly

Nice breakfast area. That you have to pay. Not included Rooms were small.

There are no real options for breakfast only paid Starbucks and the coffee is pricey even for that. They are undergoing summer renovations but during our day, the elevator also stopped working so that was fun checking out walking bags down the stairs. It’s aging property, but it looks like they’re catching it in time to renovate, but I don’t think I’ll stay again.

There are no real options for breakfast only paid Starbucks and the coffee is pricey even for that. They are undergoing summer renovations but during our day, the elevator also stopped working so that was fun checking out walking bags down the stairs. It’s aging property, but it looks like they’re catching it in time to renovate, but I don’t think I’ll stay again.

This hotel needs work. Our room was ok but the mattresses were not great. No little speciality items like makeup remover or lotions. The elevator was also broke. The check in n out people were nice.

This hotel needs work. Our room was ok but the mattresses were not great. No little speciality items like makeup remover or lotions. The elevator was also broke. The check in n out people were nice.

PROS: close to food options and shopping. Refrig and microwave on the room.

PROS: close to food options and shopping. Refrig and microwave on the room.

If you have a checkout time of 11am why is the hotel housekeeping knocking on your door at 0830-0900? Just come after instead of waking up people.

If you have a checkout time of 11am why is the hotel housekeeping knocking on your door at 0830-0900? Just come after instead of waking up people.

Yes

Yes

Hotel did not coordinate with the building restaurant for hood cleaning. Set the building alarm off at 1:30am in the morning and the hotel had to be evacuated. This is an oversight that severely affected many hotel guests. Unacceptable for a hotel of this quality.

Hotel did not coordinate with the building restaurant for hood cleaning. Set the building alarm off at 1:30am in the morning and the hotel had to be evacuated. This is an oversight that severely affected many hotel guests. Unacceptable for a hotel of this quality.

Everything here was perfect..staff and rooms and overall awesome... different tv setup I think would make a difference because it's very time consuming to find anything

Everything here was perfect..staff and rooms and overall awesome... different tv setup I think would make a difference because it's very time consuming to find anything

Every thing was perfect

Every thing was perfect

-

The dripping shower and someone had a barking dog when dogs aren’t allowed

Clean room

Clean room

Location close to the event where i needed to ho, free parking. Breakfast service - they didn’t have many things when we asked for breakfast so we had to go somewhere else (e.g. no fruits, not working coffee machine, …). The only option was some unhealthy precooked meal. Nobody even said sorry, they expected that it’s normal probably.

Room was a bit run down.. but overall it met our needs for the night. Be careful parking. Don’t leave anything in the car. Two cars around ours had their windows broken out over night. Police were in the lot in the morning.

Room was a bit run down.. but overall it met our needs for the night. Be careful parking. Don’t leave anything in the car. Two cars around ours had their windows broken out over night. Police were in the lot in the morning.

Did not like having to pay for breakfast very unusual No free breakfast

This is a nice hotel and a good location or visiting family in Indian trail, North Carolina. The property is undergoing renovation so there is some construction underway. The workers were very quiet and did not disturb our stay. Breakfast is not included but there is a diner in the main lobby. The staff were friendly and professional. We will stay there again when we travel to that area.

This is a nice hotel and a good location or visiting family in Indian trail, North Carolina. The property is undergoing renovation so there is some construction underway. The workers were very quiet and did not disturb our stay. Breakfast is not included but there is a diner in the main lobby. The staff were friendly and professional. We will stay there again when we travel to that area.

The room was fairly clean, but the sheets for the pull out couch were dirty. The front desk replaced them without any problem. The hotel was having some renovations done while we were there and work materials were left in the hallway which made it difficult to come through with luggage.

The room was fairly clean, but the sheets for the pull out couch were dirty. The front desk replaced them without any problem. The hotel was having some renovations done while we were there and work materials were left in the hallway which made it difficult to come through with luggage.

The staff were incredibly friendly and helpful. They definitely made the experience better. The hotel is old and needs updating badly - on almost all fronts (bathrooms, facilities, hallways). Also, most Courtyard Marriotts have decent TVs. This one does not. The TV was ancient and the channel selection barely worked. It also did not have streaming options. Almost every Marriot property I've stayed at has Netflix or some sort of streaming sign in option.

Very nice experience! The hotel is close to everything and the atmosphere was relaxed.

One night accommodation. Great hotel. Comfortable beds. Great location

One night accommodation. Great hotel. Comfortable beds. Great location

Wish you had a resturant open for all 3 meals.

Wish you had a resturant open for all 3 meals.

Rooms were very clean. The gym is clean and quiet. Drinks and dinner at the bistro/bar were good.

Rooms were very clean. The gym is clean and quiet. Drinks and dinner at the bistro/bar were good.

Staff was the absolute worst. I've stayed here more than 2 dozen times for work never been this disappointed and uncomfortable ever. Lady at front desk was rude and condescending. Fire alarm went off at 9pm (obviously that happens) but kitchen staff/server started the fire and then when we all had to come in from outside was absolutely so rude. The first room they out me in hadn't even been cleaned yet and the second room was so dirty and not kept up with. Again I've never had this expereince at this hotel until now. So im just so disappointed.

Location 5 days at 7:30 am sharp they were cutting tile right outside of my room for 6 hours each day. 1 day they cut down 8 HUGE trees RIGHT OUTSIDE OF MY ROOM. The trees branches were hanging on my porch. When they cut down the trees about 1000 bugs came into my room. They allowed a whole hockey team of kids to run up and down the hallways for 3 nights straight until 1 am. On the last day of my stay they cut the water off in my room. I couldn't flush my poop down the toilet for 18 hours and I couldn't take a shower before I left and I had something important that I had to go to. When I called the front all they did was say sorry. I bought breakfast for all 8 days and they seemed like I was a criminal every morning when I actually went down there to get breakfast. They questioned if it was for me and they never had the drinks that they said come with it. Also there were stains on the blankets and on the couch and the porch was filthy.

Clean room. Great bed. Friendly helpful staff

Clean room. Great bed. Friendly helpful staff

The coupon for the breakfast was good. The hotel staff were nice and friendly. In my opinion, this property needs a refurbishment. Especially, the bathroom where the bath and the shower seemed very antiquated. Also, the AC in the room makes too much noise and made it difficult to sleep.

Great staff! Smelled damp though.

Great staff! Smelled damp though.

. Cleanliness No English breakfast t bags..

Great service

Great service

This was my 3rd time staying at this location. I like it because of the office layout that the rooms have. However this room was a smaller configuration and it was not as comfortable. My office chair was broken and not very stable, the love seat was not comfortable either. There is also a limited and sparce hotel store if you will that is overpriced for what it has to offer.

This was my 3rd time staying at this location. I like it because of the office layout that the rooms have. However this room was a smaller configuration and it was not as comfortable. My office chair was broken and not very stable, the love seat was not comfortable either. There is also a limited and sparce hotel store if you will that is overpriced for what it has to offer.

But staff very friendly. Room was fantastic despite being a little dated.

But staff very friendly. Room was fantastic despite being a little dated.

The rooms were very clean and spacious. The staff is very friendly and helpful. I loved the pull out sofa its so comfortable.

Convenient to job area.

Convenient to job area.

When I first got there, I liked how it looked on the outside. After coming inside getting my room, I asked to be changed to the third floor however, the wheelchair that I had was too wide to even get through into the room so I will switch to a first floor bedroom, handy, capable room, which the bathroom light didn’t work then this third room I was had a older, but it was wide enough for me to get into and the shower, I could not use because it was rusty looking inside.

When I first got there, I liked how it looked on the outside. After coming inside getting my room, I asked to be changed to the third floor however, the wheelchair that I had was too wide to even get through into the room so I will switch to a first floor bedroom, handy, capable room, which the bathroom light didn’t work then this third room I was had a older, but it was wide enough for me to get into and the shower, I could not use because it was rusty looking inside.

The staff was friendly and the location was convenient for dining and shopping. But my room smelled like medication plus the room next to me to my right had someone who smoked in their bathroom so it went to my bathroom walls.

The staff was friendly and the location was convenient for dining and shopping. But my room smelled like medication plus the room next to me to my right had someone who smoked in their bathroom so it went to my bathroom walls.

Great place, clean, comfortable beds

Great place, clean, comfortable beds

Mold in bathroom. No free coffee or breakfast. Rude staff. No houseboy replenish cups, towels, make bed or clean up. Room wasn’t in very good shape when checked in. Two night stay and I should have moved out. I was just too tired to pack up and move on. After 2nd night I left. Also a 40.00 charge was added to my room bill plus a 1:00 charge. No explanation. I blocked payment of the 40,00 charge to my Card.

Mold in bathroom. No free coffee or breakfast. Rude staff. No houseboy replenish cups, towels, make bed or clean up. Room wasn’t in very good shape when checked in. Two night stay and I should have moved out. I was just too tired to pack up and move on. After 2nd night I left. Also a 40.00 charge was added to my room bill plus a 1:00 charge. No explanation. I blocked payment of the 40,00 charge to my Card.

Front desk snacks and drinks extremely too high. 17 dollars for 2 bags of chips and a ice cream

Hotel is well maintaned and clean,

Hotel is well maintaned and clean,

Nice place

Nice place

Great place to stay for your soccer tournament or ID camps, park 5 mins away.

Great place to stay for your soccer tournament or ID camps, park 5 mins away.

I thoroughly enjoyed my stay and will be returning in May 2026! Room was clean, beds were comfortable and front desk staff were very friendly and helpful with any questions we had. Great place to stay!

I thoroughly enjoyed my stay and will be returning in May 2026! Room was clean, beds were comfortable and front desk staff were very friendly and helpful with any questions we had. Great place to stay!

Cancelled reservations because pool was closed and didn’t find out till I showed up this was only reason why I booked there . Should have mentioned pool was closed when I made reservations

Cancelled reservations because pool was closed and didn’t find out till I showed up this was only reason why I booked there . Should have mentioned pool was closed when I made reservations

It was a great stay. The check in gal was super friendly and very helpful. Everything was very clean only thing I would say is that the carpet in the hallway was ripped but other than that it was very clean.

It was a great stay. The check in gal was super friendly and very helpful. Everything was very clean only thing I would say is that the carpet in the hallway was ripped but other than that it was very clean.

The carpet smelled old and need to be replaced.

The carpet smelled old and need to be replaced.

The check in was great. She was very nice and quick. We got to our room, it was a little warm. We turned the air down. It never got cool. We went down to look at the pool. It was green! Couldnt see through it. Thats one of the main reasons I booked this place. Too bad we cant use the pool. At midnight the ac unit started making a loud noise. My daughter couldnt sleep. She went to the truck to cool off and get some sleep. She had a state test the next morning at 7:45. So much for a relaxing night.

The check in was great. She was very nice and quick. We got to our room, it was a little warm. We turned the air down. It never got cool. We went down to look at the pool. It was green! Couldnt see through it. Thats one of the main reasons I booked this place. Too bad we cant use the pool. At midnight the ac unit started making a loud noise. My daughter couldnt sleep. She went to the truck to cool off and get some sleep. She had a state test the next morning at 7:45. So much for a relaxing night.

Staff was very welcoming

Staff was very welcoming

I will admit that most of the staff was professional at night time however, sitting on your cell phone while at the front desk didn’t seem inviting .

I will admit that most of the staff was professional at night time however, sitting on your cell phone while at the front desk didn’t seem inviting .

Clean and quiet

Clean and quiet

Has a mildew smell. Toilet was clogged, went to the front desk and she said she could get us a plunger. I

Has a mildew smell. Toilet was clogged, went to the front desk and she said she could get us a plunger. I

There were lots of food stains in furniture and a ripped curtain. No towels in the gym. The staff was nice enough and thankfully we had vouchers for the bistro but that food is too expensive for what was offered.

There were lots of food stains in furniture and a ripped curtain. No towels in the gym. The staff was nice enough and thankfully we had vouchers for the bistro but that food is too expensive for what was offered.

My room was not as clean as it should be. Hair in shower and on chairs and table tops. Location is limited to food choices after 9 PM. Parking was easy and there was plenty of spots available. Truck and trailer parking available. Over priced rates for what you receive. Definitely needs a huge make over and remodel for the price they charge. Upside is they have lots of amenities and the staff are wonderful.

My room was not as clean as it should be. Hair in shower and on chairs and table tops. Location is limited to food choices after 9 PM. Parking was easy and there was plenty of spots available. Truck and trailer parking available. Over priced rates for what you receive. Definitely needs a huge make over and remodel for the price they charge. Upside is they have lots of amenities and the staff are wonderful.

I love that it was very clean

I love that it was very clean

The serive was nice. The fire pit didnt work and unfortunately our room wasn't serviced. But other than that it was a nice stay.

The serive was nice. The fire pit didnt work and unfortunately our room wasn't serviced. But other than that it was a nice stay.

Very clean spacious

Very clean spacious

I didnt like i was put in a handicap room right across from a dining room. Didnt need an alarm as i heard every conversation people were having walking by or seated in there. Horrible and will never book a courtyard again.

I didnt like i was put in a handicap room right across from a dining room. Didnt need an alarm as i heard every conversation people were having walking by or seated in there. Horrible and will never book a courtyard again.

The staff was very helpful

The staff was very helpful

It’s was a horrible stay. The rooms were dingy, dirty and unkept! The toilet constantly running and the ac was very loud. The carpet was dirty and the couch was soiled. Gross!

It’s was a horrible stay. The rooms were dingy, dirty and unkept! The toilet constantly running and the ac was very loud. The carpet was dirty and the couch was soiled. Gross!

Michelle at front desk was friendly professional and ver helpful

Michelle at front desk was friendly professional and ver helpful

The carpet, the sofa and the ottoman need to be cleaned and disinfected. Also the room smelled very stale.

The carpet, the sofa and the ottoman need to be cleaned and disinfected. Also the room smelled very stale.

Very clean and convenient.

Very clean and convenient.

Bueno

Bueno

The property was very clean. The staff were professional, knowledgeable and very friendly. The food was excellent.

The property was very clean. The staff were professional, knowledgeable and very friendly. The food was excellent.

Nice location. Bathroom could use some updates. They did an excellent job on the entry and lounge areas! Nice fire place and cute quaint seating areas with tvs . Bar and breakfast area are nice also. Would choose this again.

Nice location. Bathroom could use some updates. They did an excellent job on the entry and lounge areas! Nice fire place and cute quaint seating areas with tvs . Bar and breakfast area are nice also. Would choose this again.

Everyone is very professional

Everyone is very professional

Staff are great. This place is clean and safe.

Staff are great. This place is clean and safe.

Was not able to make the trip at last minute. Saw no recourse to cancel on your website. Paid with PayPal.

Was not able to make the trip at last minute. Saw no recourse to cancel on your website. Paid with PayPal.

Great place

Great place

i was unaware that they do not clean rooms everyday and was disappointed when my room was not clean. Also I think the breakfast is expensive and not great at all.

i was unaware that they do not clean rooms everyday and was disappointed when my room was not clean. Also I think the breakfast is expensive and not great at all.

Staff are awesome. This property is very clean, safe and quiet.

Staff are awesome. This property is very clean, safe and quiet.

On chexkout day the maid does come to the roon a bit too early but not a game changer

On chexkout day the maid does come to the roon a bit too early but not a game changer

Friendly staff, nice room, wonderful breakfast!

Friendly staff, nice room, wonderful breakfast!

Staff was kind. Room was clean and comfortable. Convenient location near 485.

Staff was kind. Room was clean and comfortable. Convenient location near 485.

Good hotel but I didn’t like the fact that we couldn’t get a shower only bathroom with 2 beds. The only shower only bathroom option came with one bed. My mom is 88 and can’t climb into a tub to take a shower. I called before booking and was told the accessible rooms came with walk in showers. I got an accessible room with 2 beds because my mom and I didn’t want to share a bed, thinking there were be a walk in shower. Well there wasn’t. Only a tub. Felt a little deceiving so just beware if you need a walk in shower.

Good hotel but I didn’t like the fact that we couldn’t get a shower only bathroom with 2 beds. The only shower only bathroom option came with one bed. My mom is 88 and can’t climb into a tub to take a shower. I called before booking and was told the accessible rooms came with walk in showers. I got an accessible room with 2 beds because my mom and I didn’t want to share a bed, thinking there were be a walk in shower. Well there wasn’t. Only a tub. Felt a little deceiving so just beware if you need a walk in shower.

Very nice and clean hotel

Very nice and clean hotel

Great place to stay, lots to do locally for dinners and such

Great place to stay, lots to do locally for dinners and such

Lean, safe and friendly

Lean, safe and friendly

Would stay again

Would stay again

Every time we travel to Matthew’s we stay at this hotel. The staff is friendly and efficient. The food is really good! And it is convenient to many places.

Every time we travel to Matthew’s we stay at this hotel. The staff is friendly and efficient. The food is really good! And it is convenient to many places.

Very nice hotel, clean and close to many shops.

Very nice hotel, clean and close to many shops.

Staff were amazing. We will stay again.

Staff were amazing. We will stay again.

Very relaxing stay. No worries at all!

Very relaxing stay. No worries at all!

Loved the hotel, but not the area. It is kind of industrial.

Loved the hotel, but not the area. It is kind of industrial.

This is a good property. Clean, friendly/helpful staff, convenient location, comfortable room. We like being able to avoid Independence to get to where we needed to go. The only thing we do not like is the every other day housekeeping. We followed instructions to request minimum service, but apparently there was a miscommunication. If wet towels arent going to be refreshed every day, there should be better fixtures for hanging towels to dry.

This is a good property. Clean, friendly/helpful staff, convenient location, comfortable room. We like being able to avoid Independence to get to where we needed to go. The only thing we do not like is the every other day housekeeping. We followed instructions to request minimum service, but apparently there was a miscommunication. If wet towels arent going to be refreshed every day, there should be better fixtures for hanging towels to dry.

Bathtub dirty.

Bathtub dirty.

Very convenient

Very convenient

Staff was helpful and very nice

Very quiet

Aaron, who checked me in, couldn’t have been more hospitable!!

Great place.

stayed in 2 different rooms on 2 consecutive nights. in both rooms the main room light (operated by the switch immediately inside the door) was inoperable. In the 2nd room the cover for the AC unit was missing, meaning the lights from that were shining all through the night. In both rooms the blinds did not close completely. There was only 1 single-serve portion of coffee provided in the room. Everything beyond that needed to be purchased from the "bistro". I don't stay in hotels often so maybe that's standard now, but was certainly disappointing.

Reallllllyyy nice staff!

Was a great hotel for what we needed. Nice and clean.

Good place and convenient location.

Very nice room. Pleasantly surprised

The facility was very nice, clean and facility personal very professional.

Very nice and professional…

A good property.

It was a good one night stay

The rooms need a refresh, especially the bathroom.

This is my third time in this location in 18 months and I am always very pleased. Room was nice, king bed, just enough for me. These rooms are a little small for more than two people but they are always clean and the staff is always excellent!!

None

Clean and the staff was very qick in responding.

It was a place to sleep. Nothing special but we were in town for a funeral.

Nice friendly staff, curtains were torn so that was not cool.

I booked a double queen room and got a single king with a pull out sofa. I showed them my confirmation email and they said there was nothing they could do. not Happy.

Clean, comfortable hotel - room size was good and staff very helpful. Very close to the highway so traffic noise was noticeable

It was a nice place to stay! Very quiet and well cleaned …

Excellent location for Matthews. The staff was extremely nice. Cafe and Starbucks right in the lobby is a huge plus.

Room had a musty smell to it when we first walked in, but then it faded after a while. Service was excellent.

Carpet was wet. No High Commode toilets seats. No Ice bucket. Rates were fair and people were nice.

Bed very comfortable. Good size room Quiet.

Overall good w a few spots that are rough around the edges like my bathroom and the pool

The property was in great shape. Clean, everything worked, the staff was absolutely professional and friendly.

We did not realize when booking that there is no free coffee or breakfast downstairs. Somehow we missed that. We had to pay $6 for drip coffee downstairs. My star rating doesn’t reflect that we did not see that. When we checked in the clerk was nice, and asked if we wanted the 2nd or 3rd floor. We decided 3rd bc no one would be above us. They failed to mention the hallway air was out on the 3rd floor. When we came back from dinner I asked if they knew the air was out and they said they did. It would have been nice if they said when we made our choice of floors “By the way the air in the hallway is out on the 3rd floor, and the available room is very far from the elevator”. It was EXTREMELY HOT in the hall. Also, the room smelled like my grandmother’s basement. Musty. The air conditioner was excellent and kept us cool inside the room and the bed was comfortable. Other wise this would have been a one star review. Choose the other hotel nearby with better ratings and free coffee if you don’t need a bar.

The room was very clean beds were comfortable. The pool area was clean and nice. Erin at the front desk when we checked in was very friendly and helpful.

Close to many places

Someone opened my room door two times. One in the afternoon and the middle of the night. Management said it was housekeeping checking rooms in the afternoon & they made a mistake. However housekeeping did not say “housekeeping” “sorry wrong room”“perdón” nothing. Just opened the door realized it was locked with the latch and walked away. When I got to the door there was no one in the general location. There are no cameras in the hallway only on the elevators. Seems extremely sketchy. I was also told no one accessed the room in the middle of the night even though my personal travel alarm went off. I felt dismissed when it was brought to the attention of management & heard excuses. Didn’t feel safe & will not stay there again when I come to visit family. It was giving “trafficking”. Not safe at all. I should be able to feel safe while visiting & not have to have 3 different locks on the door to sleep

Rooms were not ready at 3 pm.

The area around the drain in the bathtub was black and needed to be scrubbed! The poorest Courtroom room I have stayed in. Check in was wonderful as the staff was efficient and pleasant!

the room

We always stay here when we visit Matthews . It's always reliable .

However, my room was not serviced at all, ice machine was always empty, elevator was out of order, and curtain would not close all the way. However, the front desk staff was most helpful at checkin.

This was second time at this property and it was a great time they have great staff and clean hotel.

We enjoyed our stay

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