Massanutten Resort

Outdated, Tv not working, bathroom didn’t have, shampoo, one bath soap for a family of 4.

It’s an old resort that looks good in pictures but not much is included with stay and rooms are very old. It was below my expectations

Condo was spotless and very spacious. Bed was pretty comfortable, bathroom was huge, and plenty of seating in the living area. Nice patio too. It was very quiet. We didn't hear our neighbors at all. There are 2 condos for each door. Would definitely stay here again. Lots to do and beautiful!

We had problems with our fire alarm going off on and off throughout our weekend. At one point it went off at 5:30 am and woke us up. This problem didn’t get fixed for a while. Other than that it was a great stay!

Awesome

Check I. Wasn’t bad but staff was new and didn’t know a lot but tried so I appreciated that. The room was large and loved the balcony. Check in was at 5 and we got there a little after 6. Once we got into our room we wanted to go to the hot tub. There wasn’t one near us or within walking distances. The heated pool would have been nice but it closes at 730. Then all the restaurants on site close at 9 and no delivery. We thought it would be more resort like but it wasn’t. The sofa in the room was nasty and the bathroom not inviting. Floors were dingy and bugs around. One good thing was free laundry. The tv was difficult and streaming kept falling out. Checkout was easy but they ask you to do a lot and for the room to not look clean I’m not sure how they expect the guests to do all this work when they aren’t doing any cleaning. Not sure we’d stay again

Alot of things to do on property. You never needed to leave unless you wanted to

Always a great vacation spot

Check in wasn’t convenient, had to ask 2 people where to go! Staff was very helpful during check in. But, after staff tried to sell us on a time share and we refused a walk through/2 hour, staff no longer greeted us when we entered a building/location, they only spoke if spoken too! When we went to our planned activities, the staff saw us standing waiting for the time, they didn’t speak at all to us, even after making eye contact! After it was time for the painting activity to start, they didn’t switch the sign from closed to open, and still didn’t tell us to come in. We eventually walked in after about 3 minutes had passed after the time it was supposed to start. We entered, they didn’t acknowledge us, so we asked can we come in and then staff said yes. The experience just wasn’t good customer service! We then went to the indoor water area, and staff didn’t speak or greet you even when we stood in line to purchase tickets, they only said hello when it was our turn to be serviced. Once we entered the water area, the staff spoke but after we turned down a tour again, they no longer spoke, greeted or made eye contact afterwards! The room was ok, nice views, but the mattress in the main bedroom was horrible, it was noisy, and felt like we were sleeping on wood and springs! After two nights of the mattress our backs and hips were in a lot of pain! The pillows were like child or pet pillows and not large enough! Hopefully they will improve on the above mentioned issues!

When you check-in they have go to another desk to get your parking pass where they’ll ateempt to get you to fall for their ‘tour the property’, but is actually to sell timeshares. Once you call them out on it, they try to backpedal, but thankfully for us, they weren’t pushy. They second time we went there they had upped their game to get people to sign up. The hotel that was assigned to us was extremely dated. It was a mismatch of 70’s lighting and 90’s/early 00’s interior design in the room itself. There is no elevator which wasn’t a problem for us, even though we were in the basement floor, but for many others it was not good. Our room smelled of heavy perfume someone’s grandmother would wear, carpet stained, dirty tabletops, and the locks were barely hanging on. There was also a big gap between the bottoms of the door and the floor so I jammed a towel to make sure nothing got in and stopped our door from moving around everytime someone slammed their door or opened the outside doors.

Sorry to say, it was a sad time for this hotels.com booker. We booked a 1-night stopover on a long drive and were given a dusty room. When our key didn't work, we had to drive 5 miles back to the headquarters for a new one and then back to the room again, just to take our luggage in. There was not food at Hotel 4 (other than vending), so another drive to a restaurant. I believe they WANT it to be good, but this particular area of the resort has been neglected.

Nice place

The Water park had additional fee. The coffee machine didn’t work.

We went with our 2 grandchildren and had a nice time. My only complaint is that so much was. Kissed but we weren’t alerted to this when we booked. It was right after Memorial Day weekend and while there was always one resto and one pool open, so many were closed. They need to warn guests about this when they book!

The carpet did not feel clean

It was an amazing huge resort so beautiful so much to do. We’ll definitely go back again.

Most of the staff were very kind and the food was delicious. The drinks were outrageously priced. $22 for what tasted like straight rubbing alcohol, and yes that price was for 1 drink. The indoor water park could use some attention and more things to do.

The prices of the waterpark

Just be aware you have to wash/dry your own towels and linens. And bag up and dispose of your own trash.

The room was really nice, until you wanted peace and quiet. It was like living in a "luxury" apartment in the city where just having granite counter tops makes it luxury. You hear the people next door to you just talking, so you can't even enjoy the living room, and you can hear the people upstairs stomping around. Trying to sleep was awful. The bed was so thin and stiff it hurt my back every night. Even the pillows were thin and small. Then on top of it, the bathroom would make this super loud banging noise every 1-5 minutes after the person upstairs started the shower and it would do it for HOURS after. It would wake me up out of a sleep. They're doing a lot of construction on the mountain, adding more hotels and not fixing the infrastructure, there is already traffic on the resort. Feels like they are trying to make the resort very commercialized and anyway to get a buck out of you.

Pillows were dirty, called the housemaid but no response just leave a message, they never came to bring clean pillows, neither an extra blanket that I requested. What really ruined our vacation trip was they give false advertisement. I mainly booked this stay because it clearly says, water park access for my little ones, they even have the pictures of the water park in the web page but it is not included. When I asked about it in reception they told me that I need to go inside the water park to buy the entrance tickets which was $85 per child, and $41 per adult observer only. Outrageous!!!! I will never come back to this place since it was expensive and they give false advertising.

Exceeded our expectation

Thank you so much Massanutten ! it was great stay❤️ definitely coming back! 5/5 for clean room, bathroom, kitchen, lots kitchen and bathroom supplies! great view! resort have tons of activities that kids did not get bore! Waterpark was clean and water was not that cold! love love love it! Hope to see you soon again!

The staff was professional and helpful.

Amazing location and amazing activities. The full kitchen has everything you need. Our key cards stopped working just before our last night. Resort indoor pool can do with a clean.

Location, facilities Staff doesn't provide enough information about booking ans services,they will provide limited information about services so u can just get basic services pay more and move your way.

You definitely offer a variety of different activities to keep children and families busy. The rules you have may not make sense! It needs to be able to make sense! I purchased 4 rounds of tubing for my husband and my son of 5.5yo. they went together twice and then when my little one got tired and cranky and afraid of the speed, I asked if I could go for the last two rounds with my husband instead of my son. They girl had the nerve to sit there and tell me that my kid who I filled up the paperwork and paid for had passed some sort of special screening inside the office and he was safe to go tubing and because I hadn't gone through this special screening, I was not eligible to go tubing in his place. What?!?!?! There was no special screening!! It's my fault for even asking and not switching the tags on us. If this is how you treat honest people with rules that make no sense then there is no need for me to return and spend time, energy and money there. She saw that I was already stressed with my little one being cranky and afraid to go so she could have easily made the situation better by allowing us to swap since we had paid for the rides! You also have signs that people without tickets shouldn't go past a point...then how would we take photos and videos of our family and friends tubing down? It feels like whoever made these rules doesn't have a family or kids so please review them and have them make sense. When you do review them, feel free to reach out and explain you have actually done something about this, and we can consider coming back!

The late check-in at 5:00 pm and early checkout at 10:00 am is very inconvenient.

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Clean stay! Friendly professional staff. Lots of amenities.

The property has great restaurants and a lot to do. Staying in the condos was an amazing experience. The spa was absolutely perfect for rest and relaxation. The only downside of our stay was the front desk staff. The check in part was great, but when you get your parking pass they offer to schedule a tour. They are VERY pushy about taking the tour of the facility for massanutten dollars. I said no about three times and the lady continued to pressure when I had a full weekend trip planned and had no time for a tour. Literally anyone else was extremely helpful and made our stay a great one.

Excellent vacation spot. Very friendly staff.

Pre plan with amenities pacakages. Its great

Clean room. Views are great and amenities are great when open. Which almost all are closed for half or over half the week. But other than that it’s a great place to stay.

Lovely property

Amazing property had great time with family.

Everything

The location was beautiful and the size of the condo was ideal for us as a family. There were some maintenance issues - toliet didn't flush at first, mattress was sunken, oven light didn't work.

It was an amazing experience. First time and really enjoyed it. Any wait to return.

No direction where to go for check in. The television in the bedroom was choppy after power cycling the modem and satellite box numerous times

Room was amazing an clean.Very spacious an quiet. Would highly recommend, there's plenty to do. Only gripe I have is I wish the map was more detailed so I could to my room😂

The resort perfectly located near the Water Park and Shenandoah National Park with a lot of beautiful views and trails. We were amazed with the suite cleanliness. The in suite jacuzzi was without the drain plug but we didn’t use it anyway. I am sure that we could get the drain plug in case we needed it.

Nothing was open. Condo was great! Condos could use updates! Bed frame and box spring was broken lights and tv didn’t work but it was very nice to have our own space away from everyone! Beautiful scenery. Also under 6 yrs old can’t do anything so that was frustrating.

Exclusive and clean Nothing

The property is set in a beautiful mountain setting with great amenities. The rooms are dated and well worn but it is a great value foe the area.

Perfect place for us to stay with our dog. Very quiet and peaceful.

it was quite peaceful.

Easy stay for jmu graduation!

Pool was OK. The staff didn't know how to operate the hot tub. We figured it out, but couldn't stay in it because the chemical fumes were awful.

Was exactly what we needed.

There was a lot to do on the property, most things have to be driven to. My reservation was given to somebody who checked in earlier than I did with the same last name. We did get this switched out however I had a two day stay and the morning is day too. I receive a text thanking me for my one night stay, so I had to go through hoops to prove to them that I had booked for two nights they claim it was a glitch in their system that caused it. Also, if you have a young child wanting to use the waterpark be prepared to pay an observers fee to sit in the park and watch your child. It was close to $90 for three people to enter the waterpark and that’s two of them just sitting in chairs watching.

It was convenient to be on the resort. The room is very dated. The bed was uncomfortable. the pillows were small and old. The room was tidy but not clean. There was a package of lysol wipes in the open closet that we walked past in the hallway. I went and got those lysol wipes and cleaned our room. Even the toilet was noticably dirty.

Location , grounds Rooms, no coffee pot but we had coffee to make a pot I called and reported it coffee pot never came

No ice machine is provided. Refrigerator had a broken door. Only a few stations on the TV. The TV remote apparently needed new batteries because you had to stand in front of the TV for it to work.

The property is beautiful, quiet and very private. We couldn’t check in to our condo until 5pm and check out is early (10am)

Gorgeous views, peaceful, beautiful condos with lots of space to stretch out relax and enjoy down time in Harrisonburg.

Amazing

I like that the resort was close to alot of the activities around. I didnt like that majority of the activities were for small people. They need to have more adult activities as well. Which I was told they are building a splash park for the big people to enjoy

We were given rec center passes, only to find out upon arrival that the arcade games still required additional payment. The restaurants were mediocre, and there aren’t many coffee options on-site. I ended up driving off the resort for coffee before realizing the market sells a small selection with a limited menu. The only other coffee shop was inside the water park, which you cannot access without purchasing water park tickets. We didn’t do many resort activities because most extras were overpriced. Instead, we chose to spend time at the mall and a spa off the property. Booking information for the spa on the website was unclear, especially regarding pricing. This was supposed to be a relaxing Mother’s Day getaway for my family. Unfortunately, the timeshare tour offered on our checkout date was not a pleasant experience. Had we known beforehand that this was a timeshare resort, we likely would have booked elsewhere and skipped the tour entirely. Once we declined purchasing a timeshare, the sales staff became noticeably rude. That being said, the general resort staff were friendly, helpful, and accommodating throughout our stay.

It was advertised as an apartment but was really like a hotel room.

We were in town for a wedding and spent most of our stay attending offsite wedding events, so we did not really have the opportunity to fully explore or enjoy the resort amenities during our visit. While the staff responded quickly, the experience impacted the rest of my stay. I spent much of the trip feeling uncomfortable, constantly checking for bugs, and worrying about bringing them home with us. The resort offered four park passes as a goodwill gesture, which I appreciated. Unfortunately, after the experience, we did not feel particularly eager to return, so the resolution did not fully address the impact the situation had on our stay. We do have a year to use the passes, so perhaps with time we may reconsider. In fairness, our group had three different units spread across the resort and no one else reported similar issues, so this may have been an isolated incident. However, it still significantly affected my ability to relax and enjoy the stay.

Massanutten is a great place to stay, staff are friendly and there are some good activities.

Great

There is no front desk at the building, no visible security, no cameras, and no on-site staff available if you need help. The check-in office is about a mile away, which makes the whole process inconvenient, especially after a long trip. Overall, the setup feels very disconnected and poorly communicated. Guests should be clearly informed that the rooms are spread out in a forested area and that there are no basic on-site services. I would recommend better transparency in listing details so people know what to expect before booking. I checked in and saw the room and checked out next movement and wasted my money

Didn’t like. Too big. Only 1 restaurant open-pizza Didn’t like. Too big. Only 1 restaurant open-pizza

Worry of being harrassed about time share tours. Luckily we were only asked twice and No was accepted both times.

The location is amazing. They charge a resort fee which is fine. The thing I don’t like is that they don’t give any discounts for the water park. I understand it is expensive but a 50% discount would be appreciated

The 2 bedroom place that we stayed at was very quiet. We felt like we were the only ones in that area. The facility was nice, there were things that needed to be fixed or updated. We were out the room most of the weekend and were only in the room to sleep. They definitely need to look at the beds. I could feel the springs in the mattress.

Nothing good to say.

N/a

Recently renovated accommodations, plenty of outdoor family activities

Location Outdated - uncomfortable beds

The amenities were great. Our condo was clean and had many supplies available. We will most certainly be back to visit again!

A good many things were closed and the room was very outdated and run down

The only down side was our first room wasn’t clean and had no hot water. HOWEVER, staff was great and quickly found us another room within a few minutes just two condos away. The recreation stuff was very fun!! Mini golf, escape room, ping pong, go carts and hiking. I would recommend staying there.

The place was beautiful and all staff members were very nice and helpful

Loved it! Great for families. Comfortable accommodations. Friendly staff.

It is a wonderful place to stay with many activities available for all ages.

Location I only stayed one night but the room seems “sad” and needs some TLC for sure. Bed wasn’t very comfy.

How expensive activities were.

The hot tub had way too much chlorine; it irritated my skin badly and really hurt.

There was more than enough to do that we ran out of time. There was an issue with room and the resort had maintenance there within minutes and everything was resolved!

Nothing is included with stay. We were misguided and thought basic entertainment was included. Value

So much to do The room was dusty but nice

Facility was beautiful. Staff was efficient and very friendly. Setting was incredible The only issue was the family that checked in above me liked to smoke a lot of weed...it was very strong in the building. this is not a staff issue at all. Not sure if anything could be done about it however it was quite annoying.

The property was disappointing and overpriced. We paid $500 just for the stay, with no housekeeping included. The freezer was leaking, and the toilet had a strong, unpleasant odor similar to a public restroom. The water park was very small, yet cost $350 for four tickets, and it was extremely overcrowded. Overall, the experience turned into a nightmare

Nice

This is a time share, no info that it was.

Great my kids loved it we will be back in the winter!

Beautiful location and friendly staff. We enjoyed our time and soaked in the scenery on several gorgeous hikes. We only regretted that the scenic chair lift and outdoor water park were not open as it is early Spring and not the summer season.

location was pretty its actually a time share property and not a traditional hotel although it was advertised like a hotel. I had to drive 2 miles to get my water bottle filled from Hotel # 4. Also the one amenity I wanted to use was a pool and it closed early

Did not get to participate in activities. Spent the day at the nearby waterpark.

It was a lot to do . Everything closes early. The lack of food spots . Some is open one day and closed the next . . Hard to navigate to see what is what and where everything is .

Lovely views beautiful property

Very nice place to relax.

Nice/Quiet but definitely needs to be upgraded a little especially the furniture! About 20 mins from mall and food places!

Nothing. The room looked like it wasn't clean. Really run down and very bottom barrel. Hair left on the pillow and the showers. There was a hole in the ceiling so I became nervous about that. Pictures has things all over it. Looked gross. My kids were disappointed and I felt horrible I let them stay in a room like this. I would not recommend to other people. No one came to clean, just put the stuff on the door. I thought I was getting a condo but I guess it was a hotel but you would think for a hotel that the room would have been cleaned. There's no privacy, you can hear everything between the rooms. Usually booking.com does really well but this was so disappointing and I'm embarrassed to say that we stayed there.

Massanutten is a great place for a getaway. We came for horseback riding but my grandson loved the go karts, indoor pool, and badketball, etc in the rec room.

The resort itself is really nice however the staff is really bad. This was our second time going there because we love the resort itself however the staff is really rude. I asked them for some coffee and i was told that whatever is in the room thats all guests get. The next day i asked for shampoo in the morning and nothing was brought until i had to call again. And whenever you ask them for anything they just get soo rude.

The hotel fell short of our expectations. It wasn't comfortable.

The location of the resort was great. Close to some nice places to eat. About 8 miles from everything. The scenic views were great though we didn’t get to see it all this trip. The unit we stayed in was not very clean at all. Upon check in we cleaned it ourselves. Wiped down counters and bathroom. One of the beds was broken so we took video to show the check in desk. The curtains were missing some clips so we took pictures and went back to check in to make sure it was documented. Last night we noticed in the kitchen area a few roach bugs which I reported at check out.

Its a beautiful resort, but hotel room mattresses are very hard and the room smelled very stale...probably carpet...otherwise satisfied

Very clean and nicely upgraded. Staff were friendly. Family enjoyed it

Looked exactly like the pictures online. Very clean and beautiful.

We stayed at Massanutten to participate in the UltraTrax. I did not like being mislead when I checked in. We were invite

The condo was clean and resort was nice. Would have appreciated some lighting on the mountain roads at night. Also if the adults only hot tub at the water park is closed I would recommend making the other hot tub for adults only as that was the main thing I was looking forward to but it was closed.

We had a great time

Enjoyed my stay!

We ended up having to call again the following day to ask them to fix it. Which they came and did. That second night , we did not get much sleep because a load noise sounded as if was coming from the a boiler room every 20 mins and lasted about 6 seconds would jar us out of our sleep. We didn’t bother to call because we honestly thing they would take care of it so we just waited to leave the following morning. The condo itself was clean and spacious and the appliances worked ok, and the staff was ok. Beautiful property and relaxing atmosphere. Still not sure if we’ll be returning.

Good

We have been coming here for many years usually staying a week. This time we used the "Hotel" option for one night on the way to our final destination. Absolutely will do that again. The room, shower and bed were great.

Room was clean, but the pool closed at 7 and we didnt arrive until 645, so that was frustrating

Everything was close by, the staff is very friendly and the place is clean. But the water park is dated and needs more slides for the price you pay. Tubing was fun but you could barely hear the music and the lights were few. There isn't much to do other than that and what there is to do is very expensive.

Nice and roomy, lots of activities to choose.

Great

The condo we were in unfortunately smelled like smoke.

10 out of 10 recommend!!! Excellent experience snow tubing was unforgettable my kids definitely made life long memories for their spring break!

I didn’t come to the resort to be hostage to the timeshare scheme. I was detained for 4 hours. They really wouldn’t accept No as an answer. I am a diabetic and I repeated several times I needed to take my meds and refused the timeshare. Finally I just walked out. They owe me $50 I gave them cash for breakfast if I would listen. I did for 4 hours. I would like my $50 back asap.

Great stuff. Rooms need a bit of updating, but totally clean and great for the price.

Property outside was well maintained. Unfortunately, our room needed some much needed TLC. Most all door knobs fell off when opening a door, shower head had several leaks at the top causing the water to spray out on the floor.

Never been there before, and they offered a tour of the place. Sounded nice until it turned out to be a time share scheme in which my son and I were berated for refusing to take out a 14k loan. They told me I was letting my family down because I would make an impulsive decision. Ruined the whole time, I will never be spending another dime.

Perks were the pool/hot tub and all of the options of things to do on the property

I’m sure I’ll run out of characters if I write the full experience so I’ll hit the highlights - staff from high to low is incredibly rude especially bar staff. The front office is almost nothing but teenagers who couldn’t care less about being there. They hang up on you, transfer you to someone else who also will hang up on you and then when you call back they keep declining the call so you have to come to the lobby. Appliances dont work. Maybe half of the outlets work. Was told by one manager “hopefully it works out for you”. The only helpful person there was the manager Anette, and you could tell even she was having trouble getting through the day. Keys to the unit just up and stopped working. Toilets weren’t flushing. Consistent leak in the shower. Maintenance had to send an electrician, plumber and handyman in the first hour we were there. And the timeshare meeting! It’s fun getting told how crazy you are for not blindly buying into a high pressure time share scam early on your first morning there when you experience what’s above not 12 hours ago when you first got in. I do want to give Anette her flowers though. If not for her actually caring and trying to make things up for us I dont know what I would have done. She upgraded us to one of the units they showed us for the timeshare which were nice, but in that model home from Arrested Development kind of way if you know what I mean

Our stay was awesome, will be back

My grandsons and I really enjoyed our stay here. Very fun and relaxing.

We enjoyed the amenities. Snow boarding was extremely fun. The room was a little dated with a few stains but the rooms was clean. I would definitely stay again!

We enjoyed the amenities. Snow boarding was extremely fun. The room was a little dated with a few stains but the rooms was clean. I would definitely stay again!

Awesome

Awesome

Very undated. The water park and snow tubing was booked the whole weekend. The condo was very smalln

Very undated. The water park and snow tubing was booked the whole weekend. The condo was very smalln

This is our first time in this resort, family of three and we enjoy very much a lot of things to discover a lot of things to do. Very nice place to spend the family time. You know any kind of activity so we love it so much we enjoyed it yes

This is our first time in this resort, family of three and we enjoy very much a lot of things to discover a lot of things to do. Very nice place to spend the family time. You know any kind of activity so we love it so much we enjoyed it yes

Was my first time on this hotel was very comfortable and cozy nice place close to winter sports 💯 recommended

Was my first time on this hotel was very comfortable and cozy nice place close to winter sports 💯 recommended

Room was clean and staff was very helpful. Had a great time!! We will stay there again next time.

Room was clean and staff was very helpful. Had a great time!! We will stay there again next time.

I would love to stay here again but with more knowledge of the resort and the ideal time to visit.

I would love to stay here again but with more knowledge of the resort and the ideal time to visit.

When I first arrived the check-in office at the resort South Side! They issued me 4 keys and the Unit my daughter was staying in was 191P when they got there it was clearly occupied They had to go back and get assigned another unit they had to go back and get a new unit! All we wanted to do is get out of the cold and get in the rooms! They gave me 2 keys to my other unit at Hotel 3 rm 1307 and The next day when I went out with my boyfriend he left his key and I had mine but when we got back it wouldn’t open the door so I had to go to the North side to get a new key just to get in. I am still trying to figure out why I was given a key for our unit and when I told the agent this is the key that won’t let me in the room! It was a Key for 191p and I told the agent that my daughter turned in the 2 keys to the desk and that room was already occupied! They issued her 2 new keys for the new unit! It was raining cats and dogs! All we wanted was to get in the room and get warm! This was a truly expensive and rat race experience I have ever encountered!

When I first arrived the check-in office at the resort South Side! They issued me 4 keys and the Unit my daughter was staying in was 191P when they got there it was clearly occupied They had to go back and get assigned another unit they had to go back and get a new unit! All we wanted to do is get out of the cold and get in the rooms! They gave me 2 keys to my other unit at Hotel 3 rm 1307 and The next day when I went out with my boyfriend he left his key and I had mine but when we got back it wouldn’t open the door so I had to go to the North side to get a new key just to get in. I am still trying to figure out why I was given a key for our unit and when I told the agent this is the key that won’t let me in the room! It was a Key for 191p and I told the agent that my daughter turned in the 2 keys to the desk and that room was already occupied! They issued her 2 new keys for the new unit! It was raining cats and dogs! All we wanted was to get in the room and get warm! This was a truly expensive and rat race experience I have ever encountered!

The hot water went out in the room, and we were not able to shower.

The hot water went out in the room, and we were not able to shower.

The check in process was quick though they do try and convince you to do the 90 minute tour for the $ 200 credit. This is much like what I imagine timeshare presentations are. I was not interested and politely declined. We made the mistake of not reserving a table for our party of 8 Saturday evening. We ventured off property for all meals except snacks at the water park. We arrived 30 minutes late to our tubing reservation but were still able to make the most of it. Maybe next year we will get lift passes.

The check in process was quick though they do try and convince you to do the 90 minute tour for the $ 200 credit. This is much like what I imagine timeshare presentations are. I was not interested and politely declined. We made the mistake of not reserving a table for our party of 8 Saturday evening. We ventured off property for all meals except snacks at the water park. We arrived 30 minutes late to our tubing reservation but were still able to make the most of it. Maybe next year we will get lift passes.

Clean and peaceful

Clean and peaceful

Room was dated, from the carpet to the furniture to the sinks, showers… everything. As soon as we got to our room we saw there was no remote to the tv, called and was told housekeeping would take care of it, not remote the first night and tv would work without it. We saw housekeeping the next day and asked for a remote they said maintenance had to take care of it, called maintenance they said they’d be right up to program a new remote, never showed. Checked with the concierge later in the day to try to get a remote said they’d take care of it. Nope… Thankfully we were busy all day because it’s not a room you would want to have to spend a lot of time in. Was not offered anything for our inconvenience at anytime. Definitely will not be staying ever again.

Room was dated, from the carpet to the furniture to the sinks, showers… everything. As soon as we got to our room we saw there was no remote to the tv, called and was told housekeeping would take care of it, not remote the first night and tv would work without it. We saw housekeeping the next day and asked for a remote they said maintenance had to take care of it, called maintenance they said they’d be right up to program a new remote, never showed. Checked with the concierge later in the day to try to get a remote said they’d take care of it. Nope… Thankfully we were busy all day because it’s not a room you would want to have to spend a lot of time in. Was not offered anything for our inconvenience at anytime. Definitely will not be staying ever again.

There was a snow storm, everything was perfect, facillities cleared roads, parking promptly, and were very helpful as several people got stuck due to conditions.

There was a snow storm, everything was perfect, facillities cleared roads, parking promptly, and were very helpful as several people got stuck due to conditions.

Everything was wonderful like usual except the heat pumps outside of our room on Gemstone kept us awake both nights. It was a constant loud humming sound. I reported the issue to maintenance.

Everything was wonderful like usual except the heat pumps outside of our room on Gemstone kept us awake both nights. It was a constant loud humming sound. I reported the issue to maintenance.

Spotless room

Spotless room

I loved it!

I loved it!

Clean apartments, very organized services,

Clean apartments, very organized services,

Room very clean and quiet. Check in great. Two issues. Door would not lock from the outside hallway. Path to room was not clear of snow and ice.

Room very clean and quiet. Check in great. Two issues. Door would not lock from the outside hallway. Path to room was not clear of snow and ice.

Yes

Yes

Very acomodating. Will definitely be staying again.

Very acomodating. Will definitely be staying again.

Great condo location

Great condo location

Staff were friendly.

Staff were friendly.

Everything was clean and staff was courteous.

Everything was clean and staff was courteous.

I won't be staying here again! Out skiing, with another night paid for, I got a text "Thanks for checking out" and spent all afternoon trying to make contact to remedy the situation and ensure my luggage was secure. I texted, called, e-mailed... I will say, after I read the riot act, a nice woman manager listened to my complaints and I was given a voucher for dinner which helped. So at check-in the hotel was almost empty, but they put me in a room next to one of the few occupied (an employee?) that seemed to be practicing WWF wrestling slams as I tried to sleep. Constant loud banging. Then at 4:00 AM I'm woken by a droning TV. Poor management, poor communication, and poor choices, a bunch of stupid texts I couldn't reply to, an awful phone contact system are all things that should be fixed.

I won't be staying here again! Out skiing, with another night paid for, I got a text "Thanks for checking out" and spent all afternoon trying to make contact to remedy the situation and ensure my luggage was secure. I texted, called, e-mailed... I will say, after I read the riot act, a nice woman manager listened to my complaints and I was given a voucher for dinner which helped. So at check-in the hotel was almost empty, but they put me in a room next to one of the few occupied (an employee?) that seemed to be practicing WWF wrestling slams as I tried to sleep. Constant loud banging. Then at 4:00 AM I'm woken by a droning TV. Poor management, poor communication, and poor choices, a bunch of stupid texts I couldn't reply to, an awful phone contact system are all things that should be fixed.

The property gave my family the flu , we should've disinfected when we arrived but we had fun despite getting sick

The property gave my family the flu , we should've disinfected when we arrived but we had fun despite getting sick

We had such a fun time at Massanutten Resort! Snowboarding, snow tubing, and ice skating were all a blast, and the staff was so friendly. Perfect place for family winter fun—we can’t wait to come back!

We had such a fun time at Massanutten Resort! Snowboarding, snow tubing, and ice skating were all a blast, and the staff was so friendly. Perfect place for family winter fun—we can’t wait to come back!

I found bugs in my room and window did not close properly my entire room was too cold.

I found bugs in my room and window did not close properly my entire room was too cold.

Poorly maintained,pillowcases stinks.

Poorly maintained,pillowcases stinks.

We have been We have been coming for 4 years now, and each year, our room has been more amazing. We were in a very spacious condo this time in an area where we were one of the only ones there, which was fantastic. The room was spotless and looked like it had just been renovated. There were a couple of maintenance issues such as a faulty smoke alarm. Maintenance came right out and helped correct all problems - including other minor issues that we noticed. The amenities were fantastic and we were extra surprised to find a communal washer/dryer. We loved our stay!

We have been We have been coming for 4 years now, and each year, our room has been more amazing. We were in a very spacious condo this time in an area where we were one of the only ones there, which was fantastic. The room was spotless and looked like it had just been renovated. There were a couple of maintenance issues such as a faulty smoke alarm. Maintenance came right out and helped correct all problems - including other minor issues that we noticed. The amenities were fantastic and we were extra surprised to find a communal washer/dryer. We loved our stay!

Clean rooms, Beautiful place.

Clean rooms, Beautiful place.

The room was perfect for our stay. Simple and had everything that was needed for a simple weekend stay.

The room was perfect for our stay. Simple and had everything that was needed for a simple weekend stay.

The staff gave us wrong keys for a different room, and couldn't contact Front Desk because they didn’t answer. When finally able to get in the room, TV didn’t work neither Wifi. The room is very simple, like a two stars hotel. With mold and outdated. Don’t expect even bottled water in the room because there won’t be. This was the kind of ‘hotel experience’ that you dont want to repeat. More like college students Hotel. There is only one ‘decent’ restaurant in the resort, and we had to wait more that an hour to have dinner. Don’t recommend this resort.

The staff gave us wrong keys for a different room, and couldn't contact Front Desk because they didn’t answer. When finally able to get in the room, TV didn’t work neither Wifi. The room is very simple, like a two stars hotel. With mold and outdated. Don’t expect even bottled water in the room because there won’t be. This was the kind of ‘hotel experience’ that you dont want to repeat. More like college students Hotel. There is only one ‘decent’ restaurant in the resort, and we had to wait more that an hour to have dinner. Don’t recommend this resort.

Everything was nice and neat

Everything was nice and neat

We left the same night. The room was outdated if the tv was bigger we may have stayed

We left the same night. The room was outdated if the tv was bigger we may have stayed

I would hve liked

I would hve liked

Great facilities & friendly staff! :)

Great facilities & friendly staff! :)

Love this spot

Love this spot

Rooms were clean, extra towels, blankets, even brought shower stuff to our condo because I forgot mine. Going in January after the holidays was perfect it wasn’t packed! Definitely will be going again

Rooms were clean, extra towels, blankets, even brought shower stuff to our condo because I forgot mine. Going in January after the holidays was perfect it wasn’t packed! Definitely will be going again

Great Stay

Great Stay

Our room was ok. Was clean but a little worn. The tv did not work properly.

Our room was ok. Was clean but a little worn. The tv did not work properly.

Ather hand, the stay was far way from our stay, restaurant and the grocery far way about 20 min from the hotel , water park about 16 min from our hotel .

Ather hand, the stay was far way from our stay, restaurant and the grocery far way about 20 min from the hotel , water park about 16 min from our hotel .

Rodent in room and loud music. Had to leave and find suitable accomodations when the resort was not trying to or had any.

Rodent in room and loud music. Had to leave and find suitable accomodations when the resort was not trying to or had any.

Very friendly staff, nice condo. Even though they welcomed pets we did not take ours.

Very friendly staff, nice condo. Even though they welcomed pets we did not take ours.

The rooms definitely need to be updated. However, the staff were very friendly and helpful. And I love this resort for the slopes.

The rooms definitely need to be updated. However, the staff were very friendly and helpful. And I love this resort for the slopes.

I'm sorry to say we did not enjoy our visit - walking to the room did not feel secure as as it was not well lit and no secure door to the outside. Garbage in the parking lot. The room was pretty bad - outdated and not soundproof! and some things didn't work - for example the shades, the tv and there was no hot water. We did not realize we would need to drive for any activity/dining - nothing on site. The repeated attempt to get us to go to the timeshare presentation was unexpected. I give it 2 stars because the manager agreed to cancel and refund our second night...but I haven't seen the credit yet.

I'm sorry to say we did not enjoy our visit - walking to the room did not feel secure as as it was not well lit and no secure door to the outside. Garbage in the parking lot. The room was pretty bad - outdated and not soundproof! and some things didn't work - for example the shades, the tv and there was no hot water. We did not realize we would need to drive for any activity/dining - nothing on site. The repeated attempt to get us to go to the timeshare presentation was unexpected. I give it 2 stars because the manager agreed to cancel and refund our second night...but I haven't seen the credit yet.

it had a lot of dog's hair everywhere. no war water on one day and the water was brown on that day. when we complained about the brown water they said we good that we had water because they have a water problem and water cut on most rooms. they working on it

it had a lot of dog's hair everywhere. no war water on one day and the water was brown on that day. when we complained about the brown water they said we good that we had water because they have a water problem and water cut on most rooms. they working on it

Beautiful I will be back

Beautiful I will be back

Personally, if I am paying for a hotel stay, I’d expect basic services to be included as a part of the hotel stay. The resort has other attractions for year round activities, which are good, but I wouldn’t stay here again due to lack of “hotel type” services.

Personally, if I am paying for a hotel stay, I’d expect basic services to be included as a part of the hotel stay. The resort has other attractions for year round activities, which are good, but I wouldn’t stay here again due to lack of “hotel type” services.

Unfortunately our stay was not what we expected. We were very prepared for this to be a busy time of year and did our best to plan ahead with reservations to as much as we could for dinner and activities. Being a busy time of year for travel and skiing, we would also expect the resort to do the same. This was sadly not the case. Let me say that the staff at most all places at the resort were friendly and helpful. The issue seemed to be a noticeable staffing shortage. Generally poor planing and obvious service failures at every location. Some Restaurants were not open during what seems to be a very normal time to have lunch or dinner service. Wait times were absolutely outrageous for a family of 4 and food was just okay. Adult couples almost seemed to have priority everywhere we went… but this is marketed as a family vacation spot. We booked night skiing which was an absolute disaster. The line for rentals was rapped around the building and took 2 hours!!! We arrive at 4:50 and didn’t get on the chair lift until 6:45. We then grabbed a bite to eat at the small restaurant where a gentleman was clearly over surged at the bar. The restaurant was filled with young kids and the man was belligerent with no staff intervention. We paid $100 a person for 2 hours of skiing. Not worth it. The indoor pool was $75 per person and was half the size since it’s the outdoor area is closed for winter and was so crowded! Again, we figured it would’ve but this was really bad and floors were filthy

The entire stay was horrible. The customer service was horrible and everyone just seemed like they were counting hours. The food was not even fast food quality. I was not able to sleep because the noises coming from the condo above and was never handled even when I complained.

Got there and the staff was gracious enough to allow us to check in early. We arrived at our room and noticed it was outdated on the inside. Although it was clean, there could have been small improvements to update the room. Especially the furniture. There was plenty of clean towels and the bathroom was big enough to actually move around in

We had bad experience that key didn’t work for the room, we had changed key each time in and out.

Above everything, we were disappointed that we didn’t get ticket for amusement park activities so we couldn’t do any activity like tubing, Lift and skiing, everything was advance booked for next 1 week. There should be way that there is be option to book activities along with room reservations otherwise there is no point of booking.

Expensive but needs some better upkeep

The room was very outdated. The hotel was very noisy with people running up and down the stairs. Amenities were minimal but the outdoor atmosphere was breathtaking and the staff were friendly. I would not stay in the hotel again.

No water

Room smelled like smoke. Wifi didnt work the entire stay. Entry keys stopped working to hotel room 2x in 2 days. No hot water. No water in shower. Horrible stay. Would give negative stars if i could.

we enjoyed ourselves nice and quiet

There was virtually 0 water pressure in our room both days we stayed at the hotel. We figured the first night maybe because we showered at 8pm/9pm it was peak useage but the next day we showered around 230pm and the situation was the same. Being super close to the slopes and amenities enabled us to forget about the cobstantly crying small dogs in neighboring rooms but the water preasure was unforgivable. After a long day driving or riding on the snow the last thing i want to do is essentially bird bath myself from a dribble of luke warm water.

The sales sharks trying to sell a timeshare

Room was clean, and well arranged.

Definitely returning again

Fridge not working, blender not working, waterpark total disappointment, all activities charge extra and expensive, not worth it

The was spotless, kitchen was clean and everything else was amazing

The room and access to activities on the resort

Kindness of the people

The rooms are old and yucky

The rooms were dated but clean. It was hard to find the hotels, and they were no where near the checkin and without ammenities on site.

Amenities

We enjoyed our stay. Location was clean & safe.

Very clean and well stocked

Old and smell

The condo was clean, up to date, and very close to the ski area and other resort amenities. Our kids had a ball at Massanutten and fell in love with skiing during our stay. We will definitely be coming back in the future!

Room was in great confidence

Staff is amazing and helpful

Everything is VERY spread out. Not a place you can be without a car. I wish the front desk had let me know how many wonderful activities/buildings were available to us. We were going for the waterpark, just to find out it was closed. Its definitely more set up for timeshares. We bought tickets for tubing & that was running with precision.

The stay was a amazing for me and my girlfriend we are definitely coming back next year this time we are going her daughter

Un lugar muy bonito,

I loved my room

Cleanliness of resort hotel room.

Yes

I called the front desk about early checkin and they hung up, I had to drive go to the front desk to find out what checkin is was and then drive back at 1pm. Also, the rooms are outdated and there is no elevator

It was okay but we didn’t really utilize much of the resort. Room was standard.

My stay was fabulous the staff was great and my room was excellent

Clean and cozy room. Everything was clean and well maintained. Bathroom was fine but didn’t have basic toiletries, so bring your own.

The room was clean. The tub was very relaxing. Loved being able to hang by the fireplace and chill.

Good

Struggled with the microwave

Staff members were not experienced team and activities located far away from my condo

Everything was perfect!

We where not able to sleep much because the noise from the other unit

The staff were very courteous. The room was clean with all the amenities we needed. The stay was very relaxing.

We have just issue for late check out. We already requested night befor leaving and they confirm but after 9:30 am key card not working and was really hard for us to took out things feom our room.

After check-in, I entered the condo and found the bed broken and leaning as if it could collapse. I called the front desk, but all I heard was “OK, OK,” and no one ever came. A staff member passing by told me someone would come by 8:30 PM—unbelievable. I called the concierge again, but they had no idea what was happening. When I asked to change rooms, they asked whether I would drive to the front desk myself or wait for their call. Of course, no call ever came, so I drove 10 minutes to the front desk and had to explain everything again. Even though I had to repeat the whole story at the concierge desk, one competent concierge finally changed my room without making things any more difficult. I went back, packed everything again, and moved to the new room. I wasted over an hour and a half of my time, received no apology, no compensation—just “Happy Thanksgiving.” I understand it might not be easy to switch rooms quickly during a busy holiday weekend, but I still can’t understand how no one noticed such an obvious issue with the bed and allowed the room to be checked in.

Stay was great

It was beautiful and peaceful and a lot of fun. I did not like the tour though. Scary experience being pressured to do a time share.

Livid, because kids were really disappointed now, went back to let them know we wanted to go n the weed odor in the room, and the manager made it right, offering an upgraded room which since it was late we decided to just take that, and left the next morning early. When we grabbed our stuff to move rooms the smell was already not as strong as before, so we assumed it was coming thru the vents of someone else’s room. Not sure. Pizza restaurant near check in is pretty good. Views/area beautiful. Note pics shown of waterpark are NOT included in price shown.

Upon arriving at the front desk, the clerk was nice but very hard to understand. I then had to go to the concierge desk and get a parking pass simply so they could try to talk me into a time. A complete waste of my time. We were handed a map and told to have a good night. After driving around for half an hour, we finally found our condo. These rooms are really dated. There was an electric outlet falling out of the wall. We had rented a room with a spa tub. The tub was really dirty. Once I cleaned it, it wouldn’t work. The toilet wouldn’t flush. The rooms are large but it just seemed like they threw us in whatever room was left. It was disappointing.

Great

Room was great! Lots of pics of pups at the dog hotel! Great stop! Walks up mountain a a plus!

The condo was great

Stayed here many times but this was the first time in the hotel. It was a real drop off from the condos. It’s very old, walls are thin and you can hear everything, TV was the smallest I have ever seen. Check in is always difficult and had bad experiences at 2 of the 3 restaurants. The Campfire Grill was really good. Good service and good food.

The condo was amazing an every single staff we met was outstanding

Check in was quick & easy

Terrible service. All Amenities are closed. Fake Advertisement.

Clean condo

Rooms was clean and noce view.

Enjoy the quietness and mountain view’s

It was a pleasant stay at this resort! Checkin was a little chaotic, but once I figured out where to go the staff was very friendly! Room was clean and nice! Check in was easy! Great place for families!!

Electrical problems in the room lights constantly flickering. Weak ventilation it was quite cold in the unit. Not able to stream on TV or screen mirror. WiFi not secure.no oven or stove top. Water park admission not included with resort booking.

Clean

Nice environment, great service.

Pros: The room was newly renovated so just about everything was in great shape and the carpet was clean. There were lots of amenities on site and on the mountain. All of the community areas, facilities were spotless. Cons: The mattress is master bedroom was uncomfortable for us and there was a periodic squeaky sound that came from the ceiling vent in our room which kept us up for most of the night. We decided to sleep in the living room on the pullout couch, but that spring mattress was so terrible. There was a huge dip in the center and springs popped up as you moved. I gave this resort a good rating because it is a wonderful resort and we've visited several times over the past 2 decades and never had any comfort issues or issues in general. The views are always breathtaking and a great quiet place to relax.

They were super friendly and nice easy check in and check out room was clean!!

Checking in was a blast. I think the site says check in is at 5, but Lisa (I think her name was Lisa) advised that check in was really at 1, which came in handy since I thought I was early when I arrived about 2 pm. Even though there was a person or two in line, she took her time with making sure I knew where my stay way, where to eat, and the best places for recreation. The room was quiet and the building had an elevator so getting to the third floor was easy. All around good time.

Clean, nice condo. Walls are just paper thin.

Hair dryer didnt work

The area around most of "resort" is too dark, needs lighting. The jacuzzi tub did not work first day. Master toilet was inoperable and the second toilet clogged thereafter, so we were left with no toilet. Maintenance leaves early so you have to wait till next day. The light bulb outside unit was blown as well as lamppost bulb. We returned to our room to find a note saying the keys had been changed and we had to wait in dark for replacements. We washed and dried the towels and housekeeping took them away, so we were left for many hours with none.Jacuzzi tub was fixed in the morning and then broke again that evening. Called and reported no one ever came. When you hit front desk button it goes to a call center and not front desk. So they have to send an email asking front desk to call. The halloween party was an unorganized train wreck, too much content to leave here.

Glad you had a great stay clean room

Friendly staff, clean, comfortable, quiet condo

Our condo was very nice however we had to go off the resort to find things to do. The hours of activities if they were even open at all were not accommodating. After hours of planning our trip and making sure we would have things to do, it did not work out that way. Even the pool was closed the day we got there (Tues, nothing on the internet alluded to this) the next day we thought we'd take an evening swim, the facility said they closed at 9 however the pool closes at 7 again, nothing indicated this otherwise. The bumper cars and go karts closed at 5. The restaurants were just average. The BBQ was good and the Carolina sauce was absolutely outstanding, the normal BBQ sauce was just strange, it tasted like taco sauce. Having to scan your cup to make sure you only get the exact amount of beverage was quite petty. And some of the prices for food were just outrageous for what you got. Our best meal was off site. Our fireplace did not work in our room but the room itself was very nice, cozy and a very comfortable bed. Definitely needed some updating, the toilet seat was peeling. The star of the show was the beautiful autumnal display (last week in October) the fall foliage was absolutely stunning! It wasn't an awful trip, we like to find the humor and good in everything but we probably would not return.

Just as we expected

Great facility, beautiful scenery. Odd situation -- no housekeeping service. Every morning a bag a clean linens appears hanging on your door. At the end of your stay you were to strip the bed and bag up all dirty towels. Halls were maintained and vacuumed - room was obviously clean when we got there. Beautiful location in the mountains.

The resort itself and amenities was great, staff superb! The check in process is like herding clueless people as everyone is checking in and getting a door key card (get codes already- we’re in 2025) and then you have to go to another desk to get parking pass where they try to push yours on you. The room was great BUT we were on the first floor condo and could hear EVERYTHING upstairs, they walked so hard it shook the light fixtures. We heard them roll over in bed, blow their nose and flush toilets, etc - it wasn’t pleasant so we left the next morning. They were up past 1am and it was nonstop. The CampFire Grill was amazing, food delicious and service excellent. The scenic chair lift cancelled purchase due to the spartan race and that was what I planned the trip around , so it that was a huge disappointment and I didn’t find out until the night before- bad business there! If we ever go back, we’ll be sure to book a house.

Work in a quicker check in process the rest was amazing.

Great

Accommodating staff

Need ice machines near rooms

Quiet, comfortable, clean condo unit and friendly staff. Has a convenient store and close to a gasoline station. 20 mins drive to Swift run gap entrance of Shenandoah NP. 35 mins drive to Luray Caverns.

Great check in

Spent my birthday here and I would say that my family and I enjoyed the condo we were upgraded into. We also tried the chairlift which was so nice during fall season. Only thing is that the waterpark which cost $200 for me, my husband and 5 year old didn’t feel so worth it. The water is so cold that my son’s lips have turned purple. He mostly stayed in the frog pond which was a bit warmer. Otherwise I would say the place overall is so nice and the staff are helpful and friendly.

When staff would pick up the phone, they were very unhelpful. The condo we stayed at was dusty and all five of us were sneezing the whole trip. 2 years ago we stayed in a cabin in a different part of the resort and that experience was a lot better. mostly booked this resort again for the cabin stay with the in-house sauna. Would not recommend condos. Would have appreciated them letting us know there were two rec centers

I found stink bug on my pillow and took pictures of it. My family left the next morning shorting our stay from 2 nights to just one night. We requested for a refund for 2nd night but they denied the request. I was thinking they would refund for both nights given the terrible experience during 1st night. It is sad that such a big facility and organization would provide this type of treatment to their guests. I would never stay at their facility again.

The check in process was quick and easy. The accomodation was clean, and well stocked. It was just my teenager and myself, but one could easily bring a small family, prepare meals, and enjoy the outdoors. There are so many activities, we did not have to go far for fun.

Old outdated far from anything. Worn.

Check-in wasn’t good. I reserved 2 adjoining rooms for 2 nights. When we arrived, I was told there are no adjoining rooms with 2 queen beds each! Really!! And we were booked into a dog friendly hotel. I said several times we don’t have a dog. I understood there was an up charge for the dog we didn’t have. Both rooms had very poor water pressure with water shut off completely, during showers. We complained and were told maintenance was called. No improvement on the second day.

No microwave in hotel room. No details of room description or expectations of location of stay on property after booking. Staff was polite and accommodating. Many activities closed for season.

Clean room and friendly staff

They put me in the basement and there was so much

Poor signage for access to buildings Road was closed to go to the check in building and we were never told about that. It took us an hour to have that resolved. We were left check out instructions which included taking off the bed sheets!! We will not recommend this resort to anyone!

Excellent place to stay! Lots to do Kids should not get bored here!

Rooms need some updates, upholstery dirty and stained. Balcony nice, room size good. Easy access and parking. Bathtub in 1423 needs new fixture.Receptionist at check in Sayu I think was exceptional. More dining options would have been nice but local dining very convenient so not a problem

We were late arriving due to traffice issues & crawled into bed as soon as we unpacked. We rolled to the middle of the mattress but laughed it off, but by morning both of us were miserable and with RA, I was in pain. It took most of the next day and several phone calls to have a new mattress brought in. Two nights on the new mattress & it was starting to sag! The bed frame/box spring must be broken & the two times maintenance was in, they never bothered to check. Overall, underwhelmed with the property & the aggressive driving within the resort was beyond crazy!!

Everything was great. The staff, the environment, cleanliness. Well done! Thank you Massanutten Resort!

The condo was very nice, spacious and clean. It was a very pleasant stay.

The resort was fantastic. Plenty of things to do with the family. The rooms were very nice, but they need to be updated. Beds were very comfortable though.

.

Very nice at check in and efficient. Rooms were super clean. We made use of the hot tub and we really enjoyed dining in the camp fire restaurant which was also very efficient and delicious

I chose to stay here because they are a pet-friendly resort. We enjoyed eating at Base Camp restaurant which allowed us to have our dog with us on the patio. The rooms were dog themed and the room offered a food/water dish for the pup. The dog park was phenomenal. We will be back for sure.

Again, I don’t see how this would be enjoyable for a family/ esp at ski time, with a lack of parking, no walk ability and darkness.

We just had an overnight stay. But check in at 5 pm was chaotic and findind your room was like a scavenger hunt.

Could use a carpet cleaner

Keys didn’t work. Had to spend extra 40 minutes and drive 6 miles to get keys

lots of tennis/pickleball/bball courts and included amenities like gym. also various fun paid stuff. 5 stars all the way.

clean environment, easy check in and out, beautiful grounds

Beautiful rolm

Everything was good

Property was nice and clean, and very spacious. Excellent customer service! Kitchen fridge and disposal (broken) had a terrible odor, so likely previous renters had left smelly food in there. Everything else was great.

Great Stay !

Beautiful resort

Spacious, clean, comfortable and reasonably priced place to stay near our kid's school for parents' weekend.

Bad noise insulation between the Eagle Trace condos.

Absolutely beautiful! Truly peaceful and serene. The condo was immaculately clean and the staff were super friendly! We can’t wait to go back!

Other than the fire alarm going off twice, great stay. Will be back

Fine rest stop for the night

This stay was terrible, especially for the price. The room was so outdated with chipped furniture, a micro sized tv, peeling paint and calk, and 1960s era fixtures. Had three false fire alarms in 8 hours while sleeping and showering. Check in person barely spoke english and elderly manager looked somewhat homeless. Left a day early and forfeited

Great, clean, beautiful condos,

rooms were spacious and updated

Given that there were no hotel rooms available in town, this was a convenient location. But the room was literally like walking into 1982 --- from the looks of it, to the fact that the mattress is probably that old, to the fact that the WiFi was worthless, there was only one channel on the TV and forget about streaming anything. There was no elevator. The bed was so hard I needed to see the chiropractor. And I'm glad we didn't invite people back to watch the game out of the rain because the kitchen was barely stocked. What was good? They provided linens, trash bags, and dishwasher detergent. Lesson learned.

I was very impressed with the facilities overall.

Very humid in the room. Could use a little updating and maintenance on the HVAC system

This resort is stuck in the 1980s. It's tired, not updated, and needs a good overhaul, but most importantly, needs a deep clean - and routine cleanings. Our room smelled like air freshener, was dusty, old furniture, and a much lower quality than we were expecting from such a highly respected resort. Customer service was lacking, as requests for our room were not met upon checkin and not actually sent to our room until nearly midnight. The resort itself seems like it might be nice in the winter, but we would not recommend the accomodations.

Thanks

We wanted (and booked and paid for) the hotel, but when we arrived, we were told they were overbooked and moved us to a condo which they said was an upgrade. The condo was dated, bedding was old and not nearly enough, the carpet was stained, paper products, chipped furniture and it had no coffee.

The entire resort is awesome

The girl we checked in with was very nice but very difficult to understand because her English was poor and she said our room wasn’t ready which should not ever happen; anyone checking in should be assigned a room already available and let those coming later to check-in to have the rooms that weren’t ready initially. Also, we noticed a disturbing situation where the outer rim joist is separating from the main joists which could result in a fatal fall when the deck falls!

I would prefer a tub drain that drained properly.

Not enough restaurants, out dated roomLeaked bottom of the fridge, old bathroom.

Pretty scenery but room was dated and not very nice. Lumpy pillows, a plunger in the bathroom (that was needed), the coffee is terrible and the gym doesn’t open until 8:00 am on the weekend.

Easy check-in. Clean unit.

The rooms we were given looked like they had not been used in quite some time. Musty smell. Dirty toilets, vanity. Outdated everything and the TVs did not work or were not connected properly. The bed was uncomfortable and the blankets were old and seemed like they had not been laundered.

The only non-amazing thing about our experience was getting into our room. Ultimately, the electronic door lock was out of battery power, so we waited 30-45 minutes in the hallway late at night just so security could come to tell us our lock was broken. They did let us in and the resort fixed the lock the next day, but this was super inconvenient after a very long day. Otherwise, I recommend Massanutten without hesitation. Some of the most amazing spaces we have ever stayed in size wise.

We had come for parent’s weekend at JMU and Massanutten Resort provided a good alternative, and more affordable, option to staying in Harrisonburg. The staff was very friendly and helpful. The spa was great (professional and relaxing). The only complaint I would have is the lack of closet space and/or hooks on which you could hang jackets, etc.

Stayed in a old unit full of roaches and horrible smell. They did move us at 2am to another unit. Newer unit was very nice. Old unit was in Eagle Trace..

Great to have a place kitchen and family room

The room was not close to the pictures. The common area had one sofa table and one side table (no coffee table, no pillows on the couch). The beds only had sheets with no quilt or comforter. The only products provided in the bathroom were 2 small bars of soap. They provided dishwasher tablets but we did not have a dishwasher (no dish soap provided). We were given coffee for one day (no one came to replace it). For the price, this was a very poor experience.

Room was clean, staff was very nice. There were a few stains on the ceiling of our room, but everything else was very nice.

Check-in was great. Place was clean but microwave and toaster oven stopped working. Probably a circuit breaker issue but we couldn’t find the breaker box to fix. Also no checkout instructions - what to do with trash, sheets , towels etc

Great place for great price

The water park was a major highlight for the kids. It was pretty large even though only the indoor portion is open at this point in the season. There are a lot of other options for activities with the kids as well. We hit the petting zoo and went up to a hiking trail near a scenic spot. The kids were excited to spot a baby snake lol. We will definitely be back.

It was a nice get away lots to do in the resort the only complaint was in the condo it was noisy we could hear the upstairs shower and any step they took.

Condo nothing special. Horrible views of nothing. No supplies whatsoever.

Old, outdated room and linens. Air conditioning did not cool enough. Beautiful views of the mountains.

It was a wonderful trip. Lots to do. Even though it was a little pricey, we had a good time.

The facility was clean, the upgrades were nice.

Very disappointed. Just spent the extra dollars and stay somewhere else. Everything about this place was screaming old. Ohh you want to call the front desk for some help. ohh no you’re calling the “call center” and they would leave a message for you and never get back to you. The room smell moldy. Like get rid off that nasty carpet.

Beautiful property with lots of amenities.

Just a great peaceful stay.

My suggestion for the cleaning staff is to double check whether the room has a tv box and a modem.

Massanutten Resort had everything we needed right on the property, from restaurants and recreation areas to shopping. It was a short drive to Shenandoah National Park, which was our destination. If you enjoy wildlife there were deer everywhere. I would recommend.

The young lady at the check-in site was very nice. Once we got to our unit the keys did not work so we waiting an extremely long time for someone to let us in. After putting our luggage in the unit, when my 8 yrs old niece went to the bathroom, we discovered the bathroom toilet would not flush. Again we waited an extremely long time for a maintenance person to arrive. My husband ended up going back to the check-in-location to complain to a manager because we have not had dinner because we are now waiting on a maintenance worker. The manager gave my husband a $50 coupon to be used on the resort. The next day we used the coupon at the Woods Grill for a buffet breakfast. This was a terrible experience, our party consist of 3 adults and 2 children. The adult price for the buffet was $16 per person and the children’s price was $9 per child. We were never informed that the drinks were not included in the buffet price. In total we paid over $50 for drinks: 1 coca cola, 1 kid’s sprite, 1 kid’s apple juice, 2 cranberry juices, and 1 cup of coffee. Please understand that none of these drinks had refills and they did not contain alcohol. The waitress was very rude and she made sure that she mentioned; after we had eaten the meal that a gratuity of 18% would be taken out of our coupon. The menu indicated a gratuity of 20% for a party of seven or more and we were only a party of 5 who believes in tipping for excellent service. I will never go to this restaurant again.

Beautiful location, older resort showing some wear and tear, lots of activities available.

Family friendly! Really enjoyed ourselves but mattress covers in our unit were sketchy and really worn.

I loved everything about me and my husband vacation we have to come back and and stay longer next time!

We had several issues with room upon arrival. Requested maintenance who never arrived until we were packing up to leave a day early once we spoke to front desk.

It was very peaceful and we had a chance to relax

Property and space was very clean. Checkin was very easy once we found the correct lobby door. We would stay here again.

Nice amenities an attraction. Need more staff

The hotel building is not secure. Doors not locked, anyone can walk in. Then we did the uncorked paint activity. We were under the impression we would have wine, which we did but the serving was in a small glass. Then to have 7 different wines but can only have one was very disappointing. The need to do better with communication. That was bad.

I like the property and our room was amazing. But every place , pools any amenities that they have, you have to drive to it. Plus it seems they did not have a lot of help . Some places were closed . Restaurants. Where open only in the weekend . But I won't return . And they should have street lights esp going higher into mountain , it was so dark and if you are not familiar with the roads you can get into an accident .

I booked the resort because I just wanted to get away for the weekend with my wife. I already have a timeshare and was not interested in purchasing another. The staff was terrific and gave credit to our tour guide, Billy, for his approach; however, the experience was nearly ruined because we did not realize that we would be required to take a tour and go through a sales pitch when we had made it known we were not looking to purchase another timeshare.

The property offers plenty of opportunities for family fun. Activities such as go-karts, bumper cars, zip lines, gem mining, summer tubing, swimming pools, and playgrounds are more than enough to keep us entertained for three days. The only downside is the drive to reach these activities. Other than that, the area is great for families.

The resort was very peaceful. So many activities to do for both children and adults. I will definitely be visiting again.

Check out is very early

Bed was not good

Was a nice and clean place . The area we stayed was renovated but was a bad smell in the hallway need to be treated otherwise everything was good

Children enjoyed seeing the deer and other animals up close.

We loved our stay! We had a great experience at the hotel, ziplining and at the water park! The staff was very friendly too! We will definitely be back!!

The room was in a decent condition. However the AC was not functioning properly and the shower had multiple leaks while operating.

It was nice

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Affordable, clean, nice facilities

It was quiet and family friendly

The scenic views were beautiful. Bringing your own groceries is essential. Getting to restaurants or grocery stores are at least a 20 minute ride. Resturants on grounds close early.The condo was somewhat clean, but wore down a bit. Showers were calcified and water went everywhere when turn on. The water park is very expensive. We did a "tour" of the grounds to get 5 free passes. The 90 minute tour turned into a 2 hour plus time share sells pitch. Then when you say no, they treat you like you have leprosy. Once at the water park, I appreciated the lifeguards attentiveness to safety.

Great

My second time going to this resort. The first time was amazing. The place was very clean and great management. This time around wasn’t so pleasant. The cabinets in the kitchen were very dirty, the utensils were not cleaned, couches had stains, used gloves around the couches, the kitchen was very dirty.

Needs updating. I stayed in hotel 6

First night tge guest upstairs had kids on top floor. You could hear everything. Next night they left and the rest of the week was fantastic. You need a month to do all the activities they offer. Reasonably priced and famiky friendly. I cant wait to come back again, now that i learned where everything is located.

Be ware of the timeshare sell. They try to sell you immediately at checking by claiming it is a free breakfast. I politely declined. I was very surprised to have my hotel room phone ring at 9:30 PM to have the front t desk attempt to sell me on attending a time share sales pitch for breakfast again. I was in awe at the I professionalism. I paid full price to stay here. And yet, I found myself the victim of nagging and repeated hard sales attempts.

We had an awesome time at Massanutten Resort. Our condo was great, we Loved being able to soak in our private jacuzzi tub when the day was done. Went to a paint and sip class, our instructor was great, thanks Nancy, we had so much fun. Played and WON at the Lions bingo weekly gig. Wish we could've stayed longer! We'll be back!

Hotel was outdated, carpet was gross, overall not clean, weird smell, dark, and I don't see myself doing this again.

We did not have a great experience at Massanutten! It is not being run well at all in my opinion. Our unit was not ready at the 5pm promised check in time. There was trash lining the walkway of our house the whole time we were there, the grounds were unkept around our unit, there was food on the floor of the laundry room and bad smells in the hallway. Some of our outlets did not work so we had no lamp in the bedroom, our grill caught on fire and when we emailed the staff to ask for some additional blankets on the first day an automatic email said someone would be in touch but in our 4 days no one came out. The pool we were swimming in had to be emptied due to someone pooping in it (which is not the facilities fault but the pools were jam packed with people). The basketballs in the rec center were all busted, the indoor pool was closed the day we were going to use it, air hockey tables out of order etc. Just a very poor experience overall!

A great family or couple get away! Wood fire grill near by I would recommend. The staff was very aware of local foodie places.

When I think of a resort I think of a place where I leave my car on arrival, and never need it again. I also think of a place where my teens can go off and do their own thing. At this resort, we couldn’t walk anywhere. The one time we walked to dinner, my husband had to go back to get the car because we walked to the restaurant in the daytime and it was quite scary, and did not think it would be safe returning on foot in the dark. The other big issue was the smell in the room. We were in a dog-friendly room, and there was an air purifier, but the smell was really strong. I suggest removing the carpets if it’s not possible to clean the room well enough to remove odors. Lastly, we were disappointed that the pool schedule was 11-7. We left our room to explore during the day, so we were never around when the pool was open. My teens were especially disappointed that they could not go to the pool in the evenings. They said that’s what summer is all about!

Our room was not fully cleaned. The bathroom still had trash and a used cup on the counter

Everything about the place was nice.

It took a really long time to check in on a Tuesday afternoon, both me and the lady behind me were pretty upset after 20 mins. They were training people and it was unnecessarily slow. We also found a peanut and goldfish on the carpet of the condo that was not ours. Otherwise there were not any issues with the space. One recommendation would be to add an extra set of towels per person in the closet. If you know there are 4 people coming maybe do 8 sets of towels instead of 6. Finally, anytime we called the front desk or housekeeping it went to voicemail and no one ever called back. So you are really on your own unless you want to drive to the front desk directly

Beautiful area unfortunately not a fan of the bugs

The property is very clean and welcoming. Me and my family love this place, because there is no shortage of family fun activities. Thanks

Good Stay will return again

Good and cleanliness

If I could leave zero I would. Do not stay here. Pay the extra money and stay any where else. The room was disgusting and moldy. We booked 4 rooms and all had issues, but 1 had an extremely moldy smell. The front desk made us drive all the way down to the registration to tell us they couldn't move us because they had no other rooms. Offered no other solutions. The fridge doors were falling off, the bathrooms were dirty. The outside grounds were also covered in trash. Lucky we only planned one night. If we had planned more, we would have found a new place.

Nice property. Hotels are dated but overall clean and beds were comfortable.

No room amenities, dirty rooms, very old furnitures.

Had a great time as always

I put in a maintenance request via phone and via messages and no response. I messaged the desk several times the day prior to get check out instructions and no response. At the front desk at check out I made note of the maintenance issues the spa tub was not working and they tell me do not use Expedia. There seems to be a disconnect between the front desk and any apps.

The room was so clean and very nice. The pools and all of the areas were very well maintained. We have a 6 month, 5 & 7 year old children and they all had a blast! Will definitely return.

Hotel and room were pretty worn. Had a few small ants in the bathroom each morning. Bed and towels were clean. Floor in the room above us creaked loudly when walked on (and the guests above us walked around a lot till almost midnight). Convenient to the resort activities is the only draw.

Lack of security

nice

Property was dirty and old already submitted a complaint with photos

This was a peaceful, relaxing, kid friendly resort.

My only complaint was the fridge was a little dirty.

The room was very spacious but older and room service did not come by at all. Also, had a very check in time but thankfully was able to check in early so let it slide.

There were roaches in the kitchen in the 1st room. Trying to cook breakfast and seeing roaches was not a pleasant experience. I killed no less than 10 roaches. They moved us to another room and there were at least 5 large flys in that room.

Location