Harrah's Ak-Chin – A Caesars Rewards Destination

We had a great stay! The staff were incredibly friendly, the ambiance was welcoming, and the hotel room was spotless and well maintained. Overall, a wonderful experience—we’d definitely come back.

I actually had a room and a pool cabana booked. I couldn’t believe they let me check in my room early because I had the cabana! The staff was super friendly, I really had excellent service and I can’t wait to go again! This was our first time at this casino and I think it’s better than Talking Stick!

Nice place - not close enough to the freeway.

From the minute we got there we were given wrong information and greeted by unfriendly staff. We were double charged at the pool. No one was helpful to fix any issues that arose. We booked a birthday dinner about 4 weeks prior at Chop, Block &Brewery. Although our waitress was nice, the manager was not. He was rude and unfriendly from booking and again at dinner. He made it a point to make us feel like we were taking up “too many tables because it was waiver Wednesday” I told him we were guests of the hotel and celebrating 2 birthdays, he could care less. A lot of us work in hospitality industry and would never treat others the way we were treated. It was like no one liked their job and boy did it show. I will never return. There are plenty of other stay cations or Vegas. Traveling with a child with special needs too and they were not just unfriendly but not accommodating at all.

Don’t like the coffee They need to switch to Keurig coffee makers Liked the rooms excellent housekeeping

Quick check in. Room was clean and well furnished. Ate at restaurant/bar for dinner. Great bar waitress. Food was good but a bit expensive. No coffee service in the early am hrs. We were leaving hotel 4:40am for Amtrak depart.

The room was comfortable and clean, two of my highest priorities! The staff was exceptional throughout all departments. Bell Service, registration, casino floor staff, restaurant staff, poolside staff, etc. All excellent. I even made a formal COMPLIMENT to the casino manager as all the employees were helpful and many went beyond and above. The amenities are awesome. Never need to leave the resort! This was my 2nd trip and there will be many more.

Need to add another pool. Also get a face recognition to servers so they can verify you at pool bar we did not want to bring purse or ID to pool and just charge to room but we were denied. If you had face recognition to verify person match room that could work.

The Oak and Fork restaurant was outstanding. The hotel and casino were clean and modern. I wish there had been a little more staff, to answer questions or run tables. I enjoyed our stay.

Everything was perfect

Experience was enjoyable

Room was very clean and comfortable. The staff was very helpful.

good

The pool bartender Criss is the man!

It was the early check-in fee and the condescending staff that ruined the stay from the first moment I walked in. The food was not very good either.

Great place to stay. Lots of onsite options for eating. Poolside kept very tidy. Gaming and drinks all in one!

Wonderful, great!

The room was a little dirty and had an issue with the check-in being in the wrong name but other than that experience was great!

We love stay at Harrahs Ak Chin however I didn’t appreciate being charged an extra fee to check in 1 hour early.

Atmosphere is very peaceful which is unique and inside is the usual casino Rush which is also nice to have that duality. However, For those on the more passionate side, their beds need to be a little bigger because seriously those sides of the bed hurt when you ram into that bare wood. The beds don't seem big enough.

My only complaints was that I had to bring my ID for the pool to use my debit card. I’m in the pool where am I suppose to put my ID. If I was told at check in that I would have to have my ID to use my debit card or put a purchase on my room I would have brought my ID with me. My other complaint was when I went to Chop Block and Brew. When I was waiting for a table there was a guy in a suit who ignored me and the gentleman in front of me. After about 10 minutes of waiting the guy in the suit finally acknowledged the gentleman in front of me and told him to go the hostess desk. Also, The waitress that helped me was paying more attention to the other guests than me. I had a great experience at the Caesars Sports Bar. Alyssa was very attentive even though they were busy. If I would have known that the Caesars Sports Bar was going to have better customer service than Chop Block and Brew I would have spent my money at Caesars Sports bar.

I loved how friendly and accommodating. Everyone was the pool hours need to be extended. That is way too early to close a pool at a casino. Are anywhere else? The weather was perfect and loved everything about it.Accept the pool hours

Comfortable.

Beautiful pool...nice place ..I'll definitely come back again

We always enjoy our stay with Harrah’s Ak-Chin. The rooms, staff, pool, casino, & restaurants are always wonderful.

Thoroughly enjoyed our stay. Staff was very helpful throughout the facility. Definitely plan to return.

Paid a premium price to get a room in the old tower. Wanted to stay in new tower. Not happy

Very well-maintained property excellent condition. enjoyed my stay there.

Great stay. Comfy room, wonderful staff, nice showers and on site food options.

Did not park and did not use pool area

Used the covered parking and there was plenty of room. The rooms were nice and clean. Would definitely recommend this Hotel/Casino to family and friends.

We arrived at 3:15pm and were not allowed to check in before 4pm without paying a $15 fee. Our room was extremely dated and there were a ton of birds nesting outside our window which at times got extremely loud. The window was covered in bird poo. The bed was comfortable but the thermostat needed to be set often or it would turn off (??). I tried to order dessert at the bar of one of the restaurants and was told I could only get it to go. The pool was gorgeous, otherwise I probably won’t be back.

Would not let me check in 10 mins before 4pm. Only restaurant people seemed to like was a hour and a half wait. Zero cocktail service at slots and my room smelled a bit.

Great please abd very clean.

The room was clean , however the staff were horrible to my wife and I. Yes they have amenities however they charge for everything so it is not really amenities when you have to purchase them.

Super clean room! Looks brand new

Good weekend getaway.

Clean room and facility. Nice pool

Improvement on the air cleaner system is required the only place that didn’t smell like smoke was in your room

The pool area was great

Found two bugs on bed . Maybe they were gnats?

Very clean and the staff was amazing.

Friendly staff, clean room, would definitely recommend.

We flew in from Washington in the morning and arrived to the hotel. We understood our room may not be ready that early but were shocked that in order to use the amenities and the pool we had to pay $50 plus tax! It was mind blowing. Because we had our grandkids and it was hot we agreed but felt like it was a money grab! Otherwise the property is very nice and has a lot to offer. On our last day though, landscapers came and a mass amount of the debris was in one side of the pool! A couple people had a small net and got the large pieces but that side of the pool wasn’t usable. All in all we had a great stay but the first and last day left a little to be desired.

On the day I stayed, this hotel was the cheapest room I could find in Maricopa. I got a clean room with a comfortable bed. I would stay there again if the price was right.

Left some clothing items in my room and

Yes, it was

Great

Pool area was great. Pool bar staff was friendly. Sportsbook bar and restaurant was good. Casino staff a little limited after hours for reward card services.

Great place to stay. Restaurants are pricey and don’t offer that much. House keeping never cleaned our room the whole time we were there. Toiletries can be alot better.

Not a big selection of places to dine

Did not use the pool

The pool looked nice but required you to walk through the casino ....not really my cup of tea

Clean room but contractor we jack hammering til 6:30 n a nap was not happening

Staff upon reception was amazing

It offered everything in 1 place

The set up of the bathroom design and no dressers to unpack except a small 2 drawer in the closet.

It was ok. Slots were horrible and choice of places to eat were not great!

I stayed 3 nights, they would not clean my room unless I stayed 4 nights.

We stayed for 5 nights and had no service for the room unless you ask. It was hard to get into the restaurants for dinner. The pool was nice and was not an issue to find a chair.

I would definitely recommend especially if you like clean rooms, different choices of restaurants, and gambling. The staff was very friendly and helpful. The only downside is if you are a smoker it's very limited on the games in a very small smoking area.

I’m a true believer in cleanliness and bathroom need to be cleaned daily and clean towels at the rates the property was charging

Other than losing money at the casino the hotel was amazing.

This was a good experience. The hotel staff were friendly and helpful. The dining areas were all good I will stay here again.

I had a great time here it was awesome definitely look forward to my next stay

Staff was prompt and friendly when we asked them to clean room I specifically booked to use the pool and booked several months in advance . An email would have been nice of the pool closure. During out stay .

Smoke in all areas of hotel and hot tubs close at 8pm. Had trouble with room temp controls and had to call maintenance.

Excellent

A little staycation with my family by the pool was needed, even for just one day!

Great place to be for a couple days

The only thing wrong was that a bulb was burned out but otherwise everything was amazing! Wyd definitely stay again

I was not able to use the pool as it was shut down while I was there. Everyone else was great. Definitely recommended!!

Great place near train station (1.2 miles}

Pool Spa all enjoyable

Nice clean hotel. Great value. Not sure why our door was open when we got there and the air was set on 64. Thank goodness we weren't trying to go to bed right away. We were cold for several hours.

We booked this hotel only because we wanted a nice pool during our 6 night stay as the weather was to be hot this past week. The evening we arrived we went to see the pool and it was fenced off with construction fencing and had no water in it. The sign stated it was closed for maintenance until the day after we checked out. We were very disappointed to say the least as we don’t gamble. We spoke with a manager and hoped they could offer some type of compensation however she just said there was nothing she could do for us.

Staff was extremely friendly and helpful. Pool was closed the whole week that I was there…. not impressed. Room was clean but it’s getting a bit aged. Stains on some of the bedding.

The pool was closed while I was there. Main reason I booked. Otherwise a great hotel. Rooms are beautiful.

The room smelled like sewage the first night we were there. Fortunately, I had air freshener in my truck.

Place was very nice, they were doing work on the pool, but otherwise was great.

Beautiful rooms

Could use soap and shampoo mounted in shower, easily accessible receptacles near bed

Everything was top notch

Very nice!

Very nice!

Room was great. Staff was courteous. Would’ve liked some free water. Would also have liked regular room maintenance for a 4 day stay. Overall good.

Room was great. Staff was courteous. Would’ve liked some free water. Would also have liked regular room maintenance for a 4 day stay. Overall good.

Room was ok. No microwave. Pool was closed. Would have been nice to know when I made the reservation. Got a first floor room. Unfortunate, as everything on the first floor reeks of smoke. It appeared as if some of the rooms were smoking but I was assured they were not

Room was ok. No microwave. Pool was closed. Would have been nice to know when I made the reservation. Got a first floor room. Unfortunate, as everything on the first floor reeks of smoke. It appeared as if some of the rooms were smoking but I was assured they were not

We stayed here because of the pool. We are from south dakota where its 30 degrees right now ....and were so excited to stay here but nobody told us the pool was closed for maintenance. Nobody wants to make this right to us and we are very very upset. Total let down on harrahs part and expedia says they werent aware but we cant seek to get any of our money back or anything

We stayed here because of the pool. We are from south dakota where its 30 degrees right now ....and were so excited to stay here but nobody told us the pool was closed for maintenance. Nobody wants to make this right to us and we are very very upset. Total let down on harrahs part and expedia says they werent aware but we cant seek to get any of our money back or anything

Staff were great, we loved that there were so many different things to do on the property. Casino is large and inviting.

Staff were great, we loved that there were so many different things to do on the property. Casino is large and inviting.

Was nice

Was nice

Pool was closed and they never told us when we made reservations. It was so disappointing

Pool was closed and they never told us when we made reservations. It was so disappointing

Room was spotless, staff was very polite and helpful with everything from activities to rewards sign ups. SIGN UP FOR THE REWARDS!! Thank me later

Room was spotless, staff was very polite and helpful with everything from activities to rewards sign ups. SIGN UP FOR THE REWARDS!! Thank me later

I didn’t like no clean up service and no garbage pickup

I didn’t like no clean up service and no garbage pickup

The service at the front desk was very good. Friendly vibes throughout our quick stay. Airflow on the casino floor could be a little better. But overall a great first time visiting!

The service at the front desk was very good. Friendly vibes throughout our quick stay. Airflow on the casino floor could be a little better. But overall a great first time visiting!

Excellent

Excellent

Great time!

Great time!

Front deak staff was friendly. Room was just okay. Cob web on the ceiling and bed frame was dirty. Forget about trying to eat dinner at one of the restaurants. Had to leave property for dinner. Probably won't stay there again.

Clean. It would be great if they got rid of the smoking in the casino like the other casinos in AZ. Also the pool was shut down for maintenance it would have been nice to know that in advance. Lastly there should be food available late night/early morning

Clean. It would be great if they got rid of the smoking in the casino like the other casinos in AZ. Also the pool was shut down for maintenance it would have been nice to know that in advance. Lastly there should be food available late night/early morning

Nice

Nice

Everything was great! Very friendly staff, We won $1,300 so that made it even more great! Can't wait to come back again sometime! Lori & Ralph

Everything was great! Very friendly staff, We won $1,300 so that made it even more great! Can't wait to come back again sometime! Lori & Ralph

Great

Great

Check in was loud and I couldn’t hear the front desk lady but she was very nice and we felt harassed by security so we ended up leaving early from the room because he threatened us so yeah it sucked and we left in a hurry and I left some items valued around 50 dollars and they said they weren’t in the room later on

Check in was loud and I couldn’t hear the front desk lady but she was very nice and we felt harassed by security so we ended up leaving early from the room because he threatened us so yeah it sucked and we left in a hurry and I left some items valued around 50 dollars and they said they weren’t in the room later on

We booked a room to enjoy a day at the pool. Terrible experience.

We booked a room to enjoy a day at the pool. Terrible experience.

Good staff

Good staff

Clean room and friendly staff

Clean room and friendly staff

Beautiful quiet location

Beautiful quiet location

Really nice room. A lot of wear and tear. Ac unit was under the table and we were unable to adjust the temperature properly. It would only allow me to adjust it 3 hours at a time and would reset back to 76 which is a little warm for me.

Really nice room. A lot of wear and tear. Ac unit was under the table and we were unable to adjust the temperature properly. It would only allow me to adjust it 3 hours at a time and would reset back to 76 which is a little warm for me.

Love it

Love it

The room was excellent and the staff very nice

The room was excellent and the staff very nice

Great stay the rooms were large and quiet. We had fun at the casino

Great stay the rooms were large and quiet. We had fun at the casino

They upgraded our room for my husbands birthday. Rooms were clean and nice. Everyone was very kind.

They upgraded our room for my husbands birthday. Rooms were clean and nice. Everyone was very kind.

The room was nice but few issues with cleanliness. There was a toenail in the bed and long strands of hair left on both the sink and shower floor. The casino has real people dealers which is very important to me. Loved the slot choices I left a winner! Chop Block & brew Denise our waitress gave great recommendations. The salmon blacken had a nice flavor and moist inside. The mashed potatoes were cooked perfectly with a nice garlic sauce. The bone in steak was also cooked to perfection with such a tender melt in your mouth texture. The blueberry margarita was nicely prepared with a good amount of tequila. The blueberry lemon drop lacked liquor as none was tasted. The table linen that held the silverware did have a cooked oil stench like old and dirty, that did affect my appetite. I wouldn’t suggest the Caesar salad as the dressing has a tangy-sour aftertaste.

The room was nice but few issues with cleanliness. There was a toenail in the bed and long strands of hair left on both the sink and shower floor. The casino has real people dealers which is very important to me. Loved the slot choices I left a winner! Chop Block & brew Denise our waitress gave great recommendations. The salmon blacken had a nice flavor and moist inside. The mashed potatoes were cooked perfectly with a nice garlic sauce. The bone in steak was also cooked to perfection with such a tender melt in your mouth texture. The blueberry margarita was nicely prepared with a good amount of tequila. The blueberry lemon drop lacked liquor as none was tasted. The table linen that held the silverware did have a cooked oil stench like old and dirty, that did affect my appetite. I wouldn’t suggest the Caesar salad as the dressing has a tangy-sour aftertaste.

Great room! Large in size, fantastic water pressure in the shower, had a fridge, no microwave. Requested new bedding after 2 days (we were there for 4) and they brought a complete set up right away. Excellent customer service & easy check in. Very pleased with our stay. Beautiful fire pit outside also to relax by ; )

Great room! Large in size, fantastic water pressure in the shower, had a fridge, no microwave. Requested new bedding after 2 days (we were there for 4) and they brought a complete set up right away. Excellent customer service & easy check in. Very pleased with our stay. Beautiful fire pit outside also to relax by ; )

The room was dirty, it smelled awful (full of smoke smell) there were wrappers on the floor. When asked the front desk about the cigarette smell, her response was “we can’t control them.” I would not stay here again and it was been unpleasant. We left as soon as we could.

The room was dirty, it smelled awful (full of smoke smell) there were wrappers on the floor. When asked the front desk about the cigarette smell, her response was “we can’t control them.” I would not stay here again and it was been unpleasant. We left as soon as we could.

The room was very nice and clean. It would be nice that casino it is in didn’t allow smoking. Almost all of the staff was nice and accommodating, only issue we had was with hotel desk clerk that checked us in. She charged me $15 for checking in 10 minutes early and then didn’t give us any Directions on how to get to our room. Not the friendliest person.

The room was very nice and clean. It would be nice that casino it is in didn’t allow smoking. Almost all of the staff was nice and accommodating, only issue we had was with hotel desk clerk that checked us in. She charged me $15 for checking in 10 minutes early and then didn’t give us any Directions on how to get to our room. Not the friendliest person.

Room was clean and organised. Staff was friendly and helpful. The bed and pillows were to amazing. I wanted to take them with me when i left.

Room was clean and organised. Staff was friendly and helpful. The bed and pillows were to amazing. I wanted to take them with me when i left.

Was fun

Was fun

Everything was great! The staff was helpfull and very pleasant. The pool & swim up bar were a lot of fun too.

Everything was great! The staff was helpfull and very pleasant. The pool & swim up bar were a lot of fun too.

The rooms are nice and quite. Restaurants and entertainment was great. Bathroom could have been cleaner and a microwave for leftovers would have been good

The rooms are nice and quite. Restaurants and entertainment was great. Bathroom could have been cleaner and a microwave for leftovers would have been good

Wanted to charge me $35.00 fee to check-in before 4:00. All the staff was very nice.

Wanted to charge me $35.00 fee to check-in before 4:00. All the staff was very nice.

Very clean, and nice staff

Very clean, and nice staff

Room was very clean and quiet. Breakfast at Agaves was very good. Stayed here a few times, really like it.

Room was very clean and quiet. Breakfast at Agaves was very good. Stayed here a few times, really like it.

Property was clean and service was great

Property was clean and service was great

Wonderful experience the front desk personnel gave me a room that suited all my needs perfectly.

Wonderful experience the front desk personnel gave me a room that suited all my needs perfectly.

The room was absolutely disgusting. And the pillows are mini in size. I called the front desk and they said housekeeping was gone for the day and we could come get pillows at the front desk if we wanted them.

Great stay

Harrahs is always 100%

The room was very clean and staff was very friendly.

Room was extremely quiet . Nice as the casino is very loud and overwhelming

The room was clean. The staff were friendly and helpful. We loved the pools. It was a great experience.

Ok

Room was not the same as the picture and it was dirty

Nice hotel

Nice and clean, staff really nice

Front desk was not at all accommodating to our needs. Tried to call ahead of time to get one person from the Philippines- call center. Next time we called we got the hotel but spoke to someone who can not help us in any way and didn’t have anyone to transfer us to. The internet was horrible unless you buy it. No free coffee or breakfast of any kind. I asked about a coffee bar and was told to go to Dunkin’ doughnuts. Motel 6 would’ve been better.

We did report that our room have a water leak under the AC unit, hope that was fixed and properly aired to prevent mold.

Courtous staff, ease and access to everything

The room was spotless, and the staff was excellent. The staff was friendly and helpful without reservation.

I did not like that the room did not have a microwave

Good

Resort was nice. Would have been a 5 but the $45 dollar early check in fee was not nice!!!

They have an AWESOME Large Pool area🏊

Spotless room, very spacious and smoke free.

.

Clean

Room was nice but the tower I stayed in had a rain shower. We prefer the shower in the other tower because the water pressure the shower is incredible.

The first night, The hallways had a farm smell but the rooms themselves were fine.

Everything was great

Amenities

Room and Amenities

Great place. Clean. Good orice for the money

Very clean and quiet room.

The room was great and staff was helpful

Clean but super basic room. No beside usb options and food was expensive but just average to me.

Yes everything was great

Was a good stay

The pool was enjoyable, was nice to relax. The swim up bar was amazing. They kept me hydrated.

Room was spacious and lots to do at the resort. Prices were great

No good food places open accessible hours

Didnt go to the pool area

Staff at front desk was extremely knowledgeable and courteous .

Great sports bar. Pool was fun. My only complaint was check in

No microwave

I don’t think they have a valet. I didn’t see one. Also no room service which is no big deal. I did order a movie by accident I told the front desk and she was pretty rude about the whole matter. After playing two days at the casino I could really care less about a $25 movie Overall the hotel is a solid 8/10 half the staff was rude the other half great. Also if you like steaks they have a great place to eat for that. But I will never go back. There are other places that I will check out

Very clean and spacious. Quiet.

In the room, it was hot. It took a bit to understand that a key card is needed to start the AC. Did that, but I could not change the room temp. It was preset and due to not cooling off enough, i didn't sleep well. I will not stay here again. The place is set up for a gambler not a traveler. I have stayed in Vegas and Reno. Never have I encountered this. I have been early to check-in at other places and was told my room wasn't cleaned but if I upgraded, a room was available. On that one, I waited, and you could tell the room had just been done. For Ak Chin, this was not the case. It was just sad. You could tell that there weren't a lot of people staying there. Now, I know why.

Excellent value for the money! Our room was very clean, modern, fabulous shower! We weren't there long enough to enjoy the full facility, but we enjoyed a tasty meal at Agave. After a long day of driving it was a welcome relief. We will definitely stay here afain.

Big and clean room and bathroom

Great room and resort

Nice

Very nice very clean very friendly

Had to walk through casino with all our luggage. Room was modern and clean.

Awesome

Staff and the hotel was excellent

Everything was good, clean, great front desk staff

Very nice room. Clean ! Professional staff and overall cleanliness of the property was great!

Bowling and arcade area for kids great !!! Hotel beautiful!!!

The room was clean and comfortable. The only thing I can say, I wish. In the assessable room we stayed the bathroom shower hose needs to be longer.

Excellent

The bed was comfortable and the room was very clean. The staff members that checked me in and out were awesome. will be staying here again

Nice clean comfortable. Would like more pillows tho

Staff members very friendly

is the key word here.

Staff was great rooms were super clean

nice

Clean room, nice staff, comfortable stay.

Freat fun stay

Average

Great

The room was clean staff veey nice

The room was great, the staff was great at the hotel. However, I changed my reservation from arriving on Thursday to arriving on Friday. It was confirmed by Expedia that I would not be charged for Thursday. However, I was charged anyway and was told Expedia could not help. I have a confirmation that I would not be charged and I still was charged.

Beautiful staff everything was amazing.

Everything was excellent. The only one thing is that the bed made me itchy when I first arrived to the room.

Y

The room was clean, the bed was very comfortable and was able to get a good nights sleep. The bathroom was very clean, and was able to make coffee. Room had refrigerator

Nice facilities and restaurant staff at Agave was excellent. Relax some policies and you get five stars. The staff seemed almost militant about following policies, which was annoying.

Staff not attentive at pool bar.

Dirty room, rude staff

If you want maid service you must request it. To me that's poor customer service. There was nothing in the room that explains that and check in did not mention it. When we went to the front desk the reception was chilly and the desk clerk said "well, you need to ask for it". Then she said I'll see if the maid can come. WHAT?

Didn’t use the pool itself, but the pool area was very well maintained and the staff was excellent. Enjoyed the stay very much.

A wonderful staff and a great room in the tower for all my great views of the mountains and sunset.

Clean and staff was friendly

Great hotel facilities. Security is top priority. Pool area had a great island vibe. Unfortunately the bowling alley and movies theater had been flooded so they were closed during our stay.

Property parking was very dirty. Everyone was very nice and welcoming.

Really clean

Clean room. Friendly staff

Enjoyed pool area … drinks too expensive

Key system was terrible and over 3 days our keys failed at least a dozen times even a key sitting on a wooden desk with nothing new would repeatedly fail. Smells, the hallway on the 5th floor smelled like raw sewage. Really pungent Service. Cell service was intermittent and even the hotel WiFi was not very good. My wife needed a taxi or uber. Because of above could not call herself. She asked the front desk, concierge and bell hop if they could please help. All refused. Really, a guest is requesting help just to get a ride into town to go see her husband and nobody will help. That was really pitiful. Not being willing to help my wife to get a ride to come see me it’s really inexcusable.

Great bathroom

WARNING! Be prepared to pay unexpected fees. we arrived a before the 4 PM check in time. So they charged an extra $38.78 rock hard bed and very small room . Pool area feels more like a prison compound than it does like a resort.

great time, very clean, friendly staff!!

Loved everything about this hotel.

Nice hotel

The pool.

Na

During the week- got there early…4 hour drive…wanted 35.00 to check in early….could not go by pool till checked in at 4pm. You need to wear a wrist band by pool and they keep your drivers license till you pay….it was not very busy…would not return.

N/a

No bottled water accessible

Was great!

Good stay

Excellent place to stay

Staff was friendly. Very helpful when needed late at night when I couldn't get into my room.

The rooms are clean, well furnished, and quite. This has a very good gym

Too old. Needs remodeling

Our room must’ve been in the old section. The chair you bottomed out in when you sat down. The iron was garbage. It took an hour to iron a shirt. Poorly lit room. Only really the one chair to sit on other than the bed. 3 bath towels to last 3 days then you could make an appointment to get your room cleaned??? What’s up with that? If I pay $180 a night I expect towels and at least a pad of paper to write addresses down. We were here 8 years ago, and won’t be back again.

The pool needed more monitoring for cleanliness

Room was nice but the smell of cigarettes was bad. Also people at the pool area were drunk and sloppy. ( swim up bar)

The only negative part of our stay was, there's only really one good restaurant there, the chop block and brew. Really great food, just prices are a lil too high. The pool area was great, just wish there was more selection/variety of beers. Other than that, it was relaxing, fun, and thier live music was great.

Was amazed by the size of the shower.

Facility was very clean. Staff are professional, friendly, and courteous.

No problem

We stayed in the cactus tower; clean room, comfortable bed and large shower with great water pressure. Our room had a refrigerator but no microwave, not sure if you can request the item. Beautiful outdoor pool with plenty of seating. Overall, the facility was well maintained and we would book again.

way out there, but nice property if your in the area

Overall great in all aspects

Exceptionally nice rooms.

The hotel was excellent and I have no complaint. The only thing that I could pick on was the location was a little isolated.

Todo muy bien. Todo en un mismo lugar. Excelente.

Great atmosphere.

Casino was pretty much SMOKE FREE. Probably the best part of the night.

The early check-in fees should be called inconvenience fees. Just ridiculous and one of the reasons Vegas tourism business is shrinking - just unnecessary gouging. I'll never stay at a Caesar's property again

Outdoor pool and bar where great.

No cold water

Rooms were every nice and spacious!

I'm not a gambler so had no interest in the casino. The different dining options were okay, nothing special.

The staff helped me resolve a serious problem and I thank them

Nice

Nice property friendly desks clerks.

Room was great value for stay. Staff was attentive and friendly. Facilities were well maintained.

It was very clean and comfortable. We were only there one night and wanted to stay longer but a bit too expensive for us. Thank you

The hotel and Casino area we’re all very nice. Unfortunately, the slot machines payout was poor not only for me but talking to a few other guest nobody was winning money.

Awesome place to spend with family and friends

The

Friendly staff

The rooms air conditioning is controlled with a key card given to you at check in counter, so when you arrive to your room in the 110+ Az heat it is HOT. The room took hours to reach a comfortable temperature which made it impossible to get a goodnights sleep. There pool area is not Family friendly, there are too many drunk adults, and smoking is allowed in and around the pool, so ashes are falling into water where kids are swimming.

The only thing wrong with our experience is our tv stopped working twice. Maintenance had to come fix it twice.

The pillows were tiny, the tv didn't work and the the media connections were broke. The water pressure in the shower was great.

Had no issues with the casino

It’s a good destination. Lots of options for entertainment

The property is rundown.

At check-in i was not informed that i needed to use room card to activate HVAC, nor was i informed that room cleaning and coffee resupply did not occur unless requested by phone

Fun, safe & professional atmosphere! Always a pleasure to stay!

Check in was horrible

Excellent customer service, beautiful spacious rooms, lots of amenities in the hotel and in the surrounding area. Great staff and refreshing swimming pool. This Ak - Chin knocks it out of the park, especially for the price point!!

This was our first here… a little get-a-way which was surprisingly amazing! Rooms were very quiet and clean.. nice options for food and loved the swim up bar! We forgot to sign up for the rewards 😢but we will be occurring customers!

The place is everything we need we go there once a year on the way to Mexico

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Had great time. Great service.

Clean place. Older room for me. Needed to do some work but desk set up was horrible. Chair was not a desk chair. Old and worn. Plug ins are under the desk. For some reason their designers thought a drawer pull that sticks out right in the middle of the desk was a good idea. It’s not. Few wear spots on the leather wall headboard. Couple stains in the carpet. It was ok for the price

Everything was fine

Always enjoy staying here.

Wait staff at restaurants and bars were slowest on the planet. 4 tiny pillows on king size bed. AC wouldnt hold temp throughout the night and woke up sweating.

Convenient to see a concert, have a nice dinner, pool time, and nice sleeping rooms.

Loved the pool

Housekeeping by schedule only. Pool is great. Food is excellent.

Beautiful and clean hotel with a fantastic pool area even has a swim up bar. Lots of amenities for the whole family, even the dog! However the reception staff came across as very rude. Not friendly at all very short in their answers and would ignore you standing in line while they carried on their personal conversations. Thankfully you don’t have to deal with them for very long! The rest of the hotel staff was wonderful! Would definitely stay here again.

Such a wonderful economical stay!

If your having a good time the staff are looking for eays to kick you out

Great place for a quick get away

This property was a good value.

Check in was easy and nice rooms.

I liked everything about it my first time there

Didn't like or except room was hot seemed that the air condition was not working properly

Resturants on site were good and varied

I checked out the next day. NO WAY WAS I GOING STAY A ANOTHER NIGHT. WE COULD NOT EVEN GET BANDS FOR THE POOL UNTIL 4P. THAT IS RIDICULOUS YOU SHOULD AT LEAST BE ABLE TO USE THE POOL. THEY KNOW YOU ARE STAYING AT THE HOTEL .

Great hotel with we appointed rooms, good gym, easy parking, and adequate internet.

Just like a little Vegas with the inside smoking

Was in line to get something to eat at 945. I got to the counter at 1001 pm. They said they stopped serving hot food at 10.

Overall great experience. The pool closes at 9pm which is a bummer when it’s over 100 degrees in the summer … at night

None

Room was quiet and shower was spacious. Separate area for sink instead of everything all in one room.

Everything was just perfect

Great fun here. We love the pool vibe with music and alot of lounging its the best area. The clean casino and drinks and food at the streak house are also good. Negative is price of food,drinks,and early check in charge,even in vegas you can check in early with out a fee. We arrivedb35min early and could not check in with out a fee. It was obviously not a busy day but had to wait. Also machines seemed to be a bit tight. I seen less people winning at slots then some others casinos we have stayed at. I had no luck here but it is gambling so dont spend what you cant afford to loose.

Nice property. Stayed in older rooms. Need to be updated. Backboards of beds were brutal. Material pealing off. Marks and scratches in materials. Dirty!!!!!!!. Need to be washed down but really needs to be replaced. Initials carved in material. Carpet is rolling. Curtains are hard to close. Rods need to be replaced. Shower was good. Safes are outdated. Couldn’t get unlocked twice. Had to call maintenance to pen my safe twice in a 2 day stay. I had a late arrival check in. No bell boy after 10 o’clock… I needed assistance with my bags since I use oxygen and nobody was available to help me!!! Last restaurant closes at midnight. Should always have something open. Especially if you have a 24 hour casino!!! Lady at Copper Cactus was very helpful. I felt lightheaded with low blood sugar. I asked for a soda and she says I have something better for you. She handed me an orange blend of juices and said it was no charge. Very kind lady. Dealers, players club rep and slot attendants are very nice and helpful. Overall I would come back but stay in newer tower of the hotel!!

The hotel was great and staff very friendly.

Not very good they had allowed smoking in the casino. And they have also alloed kid in the casino and the pool.

Everything was very nice. The pool didn’t look too clean though.

We liked the pool and outdoor pool bar, the food was good at Copper Cactus.

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No tables next to lounge chairs so made difficult to eat, place drinks, etc. Otherwise, my only complaints, this place is fabulous, very laid back atmosphere, good deals on gambling, promotions, swim up bar (although drinks expensive and not so good) Fried food from bar excellent. We just brought our own beverages, etc. Will definitely stay here again😎

Nice pool!

Clean rooms, great service

The room was excellent, and the staff extremely helpful and friendly, immediately addressing a minor repair to the room with speed and professionalism.

Good entertainment district. Rooms were quite.

My wife and I stayed at this property during our summer road trip. The staff is very friendly and always greeted us with smile and provided excellent service. They have a great selection of casino games. Our room was clean and even on the first floor next to the hotel entrance it was still quiet. Automated self check in and check out was seamless. Walking distance to an entertainment center with bowling alley, movie theater, pool hall and bar. Great for families. Really liked this place so much. I would stay there again

I would recommend this hotel to any one going with children, pool was nice and clean with a swim up bar, Bowling, Movie Theater and Arcade on at the resort and can get to it from inside the hotel.

Our room smelled like mildew and dirty laundry!!! Continuously hearing and feeling the doors slamming shut... It would shake the whole room and the hotel representative didn't really care to much when it was brought to their attention... It smelled like marijuana all through the hallway and it's supposed to be a non-smoking hotel

No clue why the smoking area would be attached to the eating area. That made for a poor dining experience. Not sure who would decide this was a good decision.

Broken outlet in bathroom. Hair dryer would not work. Would not bring me another one until after 8am, i needed to leave at 730. No manager on duty. Asked for a phone call no phone call. Asked for 2 extra pillows as there were not enough in the room and they brought 1

Lovely!

Room service was different from other places we have stayed.

Nice casino hotel. Had everything I needed without pressure to play games. Did not feel seedy.

There was a vomit between the bed and the side table. Dried There was dirty tissues between the sheet covers of what was supposed to be a clean bed. There were scuff marks all over the white floor it came up easily. The manager tried to make up for it. But it just wasn't enough. They offered to move me across the hall to this nether room that the same person didn't clean before on that floor.