WoodSpring Suites Macon West I-475

I had a disappointing experience and ultimately chose not to stay at this hotel. The rooms had an unpleasant odor, and I was initially assigned a room on the second floor that I was unable to access despite making two trips upstairs. I was then moved to a room on the fourth floor, which added to the inconvenience. Another issue was that the room phones were disconnected, making it impossible to contact family members staying in other rooms. Due to these concerns and the overall condition of the property, I returned my room key and decided to stay elsewhere. Unfortunately, my experience did not meet expectations.

The staff was very friendly Everything the rooms were not clean, one room was missing the ac cover and the bed looked like it had been slept on.

The staff was very friendly Everything the rooms were not clean, one room was missing the ac cover and the bed looked like it had been slept on.

Bad

Clean Trespassers standing at the door all day everyday

Clean Trespassers standing at the door all day everyday

Very good

Everything

Clean and friendly Carts are broken

Clean and friendly Carts are broken

Exceptional

Superb

You have to pay for what you need to cook.

People will literally let anybody in and they all looked liked Crack heads!!! I was scared to get on the elevator because u can oblivious hear someone getting robbed??‍♀️??‍♀️??‍♀️ I use to stay here 12 years ago and it was called value place which was nothing like what I experienced this past weekend and i can honestly say I'll never stay there again!!

Superb

Everything Everything

Unfinished cabinet in room. Friendly service

Staff was great. Hotel was quiet

Great experience

Great experience

Exceptional

People will literally let anybody in and they all looked liked Crack heads!!! I was scared to get on the elevator because u can oblivious hear someone getting robbed

Room was dirty. No front desk after hours. Kitchen cabinets missing doors. Uncomfortable bed.

They kept charging my debit card after my stay and brought my bank account to a negative balance. They weren’t able to find out why or who did it. It was very frustrating and I’m now having to wait several days for them to correct this issue.

They kept charging my debit card after my stay and brought my bank account to a negative balance. They weren’t able to find out why or who did it. It was very frustrating and I’m now having to wait several days for them to correct this issue.

Upon arrival, I was checked in quickly. A few guests were loud at times, but it couldn't be helped. Early mornings, there was construction or renovation that interrupted my sleep more than a few times. Again, it couldn't be helped. On the second day of my stay, a male housekeeper entered my room while the security latch was on. I do not know how he was able to enter with the security latch on. He did state who he was. He could not hear me state, "I am good," because of the music he was listening to. He quickly apologized and closed my door. I am sure the manager will respond to this review. I would recommend the stay and come back again. The stay overall was good. But, the male housekeeper also does not need to approach guests asking "personal" questions while on or off the clock. I'm stating facts. I'm not trying to throw this young man under the bus, but it is inappropriate asking a guest if they have a man or if one need a friend.

Upon arrival, I was checked in quickly. A few guests were loud at times, but it couldn't be helped. Early mornings, there was construction or renovation that interrupted my sleep more than a few times. Again, it couldn't be helped. On the second day of my stay, a male housekeeper entered my room while the security latch was on. I do not know how he was able to enter with the security latch on. He did state who he was. He could not hear me state, "I am good," because of the music he was listening to. He quickly apologized and closed my door. I am sure the manager will respond to this review. I would recommend the stay and come back again. The stay overall was good. But, the male housekeeper also does not need to approach guests asking "personal" questions while on or off the clock. I'm stating facts. I'm not trying to throw this young man under the bus, but it is inappropriate asking a guest if they have a man or if one need a friend.

Disappointing

Bad

Good value. Bed frame was cheap. No coffee.

Good value. Bed frame was cheap. No coffee.

Location Sheets didn’t appear to be washed, floor in room was filthy, loud banging like furniture being moved on floor above beginning at 1 AM. Ended up leaving at 2:30AM!

Location Sheets didn’t appear to be washed, floor in room was filthy, loud banging like furniture being moved on floor above beginning at 1 AM. Ended up leaving at 2:30AM!

The girl at check-in was very friendly and quick and the hotel was quiet and clean I know it's an older building that's been redone and done very well actually but the mattress was way too hard and very uncomfortable

The TV didn’t work and the blanket was thin. Wasn’t enough rags for 2. The bed wasn’t comfortable.

Everything

Did not like one of the eyes on the stove did not work but outside of that everything was satisfactory.

Roaches in our room

Yes spotless andbclean

Yes spotless andbclean

German roaches everywhere!! I had to spray and bleach everything down..smh

German roaches everywhere!! I had to spray and bleach everything down..smh

Budget friendly Blood on the lobby floor, soda can spilled in hallway on second floor, could not get into our room with key card.

Yes

Yes

Place , shower, cook , eat and rest

Place , shower, cook , eat and rest

The staff was absolutely beyond rude, we have stayed there off an on and never had a problem like we did yesterday, she was awful. We won't ever be staying there again, and there was also roaches and the room wasn't really that clean. The staff was terrible and was talking about us when we left.

The staff was absolutely beyond rude, we have stayed there off an on and never had a problem like we did yesterday, she was awful. We won't ever be staying there again, and there was also roaches and the room wasn't really that clean. The staff was terrible and was talking about us when we left.

The rooms and other guest. Nothibg

Tyr m

Tyr m

Never was happy to help Ignored phone when calling through the lobby phone 500 number Had a hand gun in her front pocket or tucked in her pants She wasnt rudw just poor at job

Never was happy to help Ignored phone when calling through the lobby phone 500 number Had a hand gun in her front pocket or tucked in her pants She wasnt rudw just poor at job

The room was dirty, smelled bad, and had bugs crawling on the floor. It looked nothing like the pictures online. I refused to stay there and they said they would give me a refund but it never showed up. I filed a dispute with my credit card company

The stay was good staff was great. Convenient to the highway and close to restaurants

The stay was good staff was great. Convenient to the highway and close to restaurants

Entire hotel reeked of weed. Front desk lady was so rude. She was hanging out with her friends in the lobby when we got there. Acted like my husband was bothering her to check in. Gave us the wrong room number so the key cards didn’t work. When he had to go back down to figure out why the keys weren’t working she was even more rude. Went to Wendy’s for dinner just down the street and received the same treatment. Head to the next town up for a stay. This one is not worth it

Entire hotel reeked of weed. Front desk lady was so rude. She was hanging out with her friends in the lobby when we got there. Acted like my husband was bothering her to check in. Gave us the wrong room number so the key cards didn’t work. When he had to go back down to figure out why the keys weren’t working she was even more rude. Went to Wendy’s for dinner just down the street and received the same treatment. Head to the next town up for a stay. This one is not worth it

Absolutely nothing Motels was full of roaches, we left to find a decent motel

The staff were very friendly. The room was not clean 2 roaches in my room one dead near the bed and one alive in the kitchen. The bathroom was not clean. The room smelled moldy. The other guest staying there were nice. I did not stay the entire time. The staff at the front desk was great!

The staff were very friendly. The room was not clean 2 roaches in my room one dead near the bed and one alive in the kitchen. The bathroom was not clean. The room smelled moldy. The other guest staying there were nice. I did not stay the entire time. The staff at the front desk was great!

Np

Np

I didn't like it because when you walk down the hall it smell like dog s*** in the whole building looks nasty

It was overall pretty good

Roaches everywhere staff horrible!!

Checked in and was barely there for 10 minutes, did not feel safe, entire hotel smelled like pot, people screaming in the hallway. Booked another hotel immediately and just left. Don’t make this mistake

Checked in and was barely there for 10 minutes, did not feel safe, entire hotel smelled like pot, people screaming in the hallway. Booked another hotel immediately and just left. Don’t make this mistake

Great

Great

Ice machine not working

The roaches and wasn't anyway to enter the hotel had to catch someone coming out of the elevator. The key wasn't working and I tried to call the front desk from the phone on the wall and got no answer. When I reached my room the door was open.

Typical example of don't believe the pictures you see on the internet. Property looks like a 9 or 10 online but in reality, it's a 4 or 5. Our rooms Microwave sounded awful and barely worked, the stove only had 1 burner that worked. You have to go downstairs and request new towels every night if you want them. Lots of noise from the rooms around and above us. Just wasn't as advertised and we won't stay here again.

Typical example of don't believe the pictures you see on the internet. Property looks like a 9 or 10 online but in reality, it's a 4 or 5. Our rooms Microwave sounded awful and barely worked, the stove only had 1 burner that worked. You have to go downstairs and request new towels every night if you want them. Lots of noise from the rooms around and above us. Just wasn't as advertised and we won't stay here again.

The young lady on duty was very helpful and courteous, as we had some major family problems going on, but she showed souch care and concern. She made sure we were comfortable and never got tired of our questions or the many times we asked for help during our stay and my family 's phone calls. We really appreciated her.

The young lady on duty was very helpful and courteous, as we had some major family problems going on, but she showed souch care and concern. She made sure we were comfortable and never got tired of our questions or the many times we asked for help during our stay and my family 's phone calls. We really appreciated her.

Everything was great until I found an uninvited guess a ROACH! They are not doing enough pest control especially for an extended stay.

Everything was great until I found an uninvited guess a ROACH! They are not doing enough pest control especially for an extended stay.

First time with a kitchen it was nice. Everyone was so kind. I will be coming back.

First time with a kitchen it was nice. Everyone was so kind. I will be coming back.

No

No

Do not stay here it is a crack house. We never made it to our room as keys didn’t work. We returned them to the front desk desk and left. People coved in urine in the hall. Run away

Do not stay here it is a crack house. We never made it to our room as keys didn’t work. We returned them to the front desk desk and left. People coved in urine in the hall. Run away

Amazing experience I don’t have one bad thing to say about the hotel. The staff is friendly and nice and check in was a breeze the quickest I been checked in without any hassle

Amazing experience I don’t have one bad thing to say about the hotel. The staff is friendly and nice and check in was a breeze the quickest I been checked in without any hassle

Nice hotel , customer service is very good .

Nice hotel , customer service is very good .

Well first off all I wasn’t able to check in neither did I get a refund for not stay at the hotel

Well first off all I wasn’t able to check in neither did I get a refund for not stay at the hotel

We arrived and checked in only to have to change rooms because it was not cleaned, they didn't have enough towels for 4 people, the office closed at midnight so we couldn't get more until 9am,we had an event that started at 930 am.so we didn't get any. The room is spacious but could use a upgrade to make it more comfortable to stay. Our 2nd night we changed hotels

We arrived and checked in only to have to change rooms because it was not cleaned, they didn't have enough towels for 4 people, the office closed at midnight so we couldn't get more until 9am,we had an event that started at 930 am.so we didn't get any. The room is spacious but could use a upgrade to make it more comfortable to stay. Our 2nd night we changed hotels

love this

love this

Bed is not good

Bed is not good

The room was clean and the bed comfortable. The staff was friendly. The only concern was the shabby hallway around the office, leading to the elevator. The price was reasonable, and we definitely recommend the place.

The room was clean and the bed comfortable. The staff was friendly. The only concern was the shabby hallway around the office, leading to the elevator. The price was reasonable, and we definitely recommend the place.

Never got out of my car there were homeless people coming in and out of the woods across the street from the hotel hanging out by the lobby door call the hotel front desk to let them know the situation. They do not pick up multiple times for 30 minutes ending up going to another hotel for the night.

Never got out of my car there were homeless people coming in and out of the woods across the street from the hotel hanging out by the lobby door call the hotel front desk to let them know the situation. They do not pick up multiple times for 30 minutes ending up going to another hotel for the night.

The phone number listed to call for assistance after hours did not work! I would not reccomend or ever stay there.

The phone number listed to call for assistance after hours did not work! I would not reccomend or ever stay there.

There was hair under one of the pillows.

There was hair under one of the pillows.

We arrived at 6 PM and was told our room hadn’t been cleaned yet. So we had to wait an hour for it to be cleaned. It was very rough. Shower leaked. Lots of people sitting around outside in the sidewalk. Didn’t seem safe. Very old fixtures in room.

We arrived at 6 PM and was told our room hadn’t been cleaned yet. So we had to wait an hour for it to be cleaned. It was very rough. Shower leaked. Lots of people sitting around outside in the sidewalk. Didn’t seem safe. Very old fixtures in room.

It was late busy because of the storm Helene. A lot of workers

It was late busy because of the storm Helene. A lot of workers

Didnt like it saying pet friendly then getting there and paying more for the pet to stay then the cost of 3 people made no sense

Didnt like it saying pet friendly then getting there and paying more for the pet to stay then the cost of 3 people made no sense

All of this at such a great value!!

All of this at such a great value!!

Derrick was great!

Derrick was great!

What a pleasure to come off a 13 day trip on road for family wedding and find a soft place to land. Room 123 is a gem for the handicapped. Roll in shower, wide passageway and in room kitchenette. Smaller bed but we slept well and the staff were so kind and helpful. So clean and peaceful. We stayed two days! We drive this route to our son in Ohio so we will be back. BTW there is laundry on site so we are going home with cleaned laundry!

What a pleasure to come off a 13 day trip on road for family wedding and find a soft place to land. Room 123 is a gem for the handicapped. Roll in shower, wide passageway and in room kitchenette. Smaller bed but we slept well and the staff were so kind and helpful. So clean and peaceful. We stayed two days! We drive this route to our son in Ohio so we will be back. BTW there is laundry on site so we are going home with cleaned laundry!

The guy at the front desk that checked me in was awesome but the room was terrible there was hair and blood on the cover the room wasn’t full cleaned I had to clean my own room it had a smell in the room so I had to purchase cleaning solution to clean my room and freshen it up to my standards I had to really push on my door to open it up and push on it to close it as for as safety not safe at all to many people’s hanging out there and to much activity goes on there I understand it’s a place for people’s to stay that don’t have a place to stay but it’s to much goes on around that hotel

The guy at the front desk that checked me in was awesome but the room was terrible there was hair and blood on the cover the room wasn’t full cleaned I had to clean my own room it had a smell in the room so I had to purchase cleaning solution to clean my room and freshen it up to my standards I had to really push on my door to open it up and push on it to close it as for as safety not safe at all to many people’s hanging out there and to much activity goes on there I understand it’s a place for people’s to stay that don’t have a place to stay but it’s to much goes on around that hotel

I just loved it there

I just loved it there

I slept all right but around 10 am housekeeping came knocking to see if I was checked out yet which woke me up from my sleep.

I slept all right but around 10 am housekeeping came knocking to see if I was checked out yet which woke me up from my sleep.

This property was inn horrible shape.

This property was inn horrible shape.

They have a refrigerator, but they have no ice and they have nothing to make ice in in the freezer. They did not have any way to get your things from the car to your room. She said the cart was broken so I had to make at least five trips to the car. Staff was nice. Room was ok

They have a refrigerator, but they have no ice and they have nothing to make ice in in the freezer. They did not have any way to get your things from the car to your room. She said the cart was broken so I had to make at least five trips to the car. Staff was nice. Room was ok

When we arrived to the hotel after booking on Expedia, we were told that the pet fees quoted by Expedia were incorrect. The fees are listed on Expedia as $5 per pet with a $100 deposit, however we were told the real fees are $50 per pet, and it is only $5 after a 1 week stay at the hotel. We ended up not staying there due to that.

When we arrived to the hotel after booking on Expedia, we were told that the pet fees quoted by Expedia were incorrect. The fees are listed on Expedia as $5 per pet with a $100 deposit, however we were told the real fees are $50 per pet, and it is only $5 after a 1 week stay at the hotel. We ended up not staying there due to that.