Hilton Garden Inn Lynchburg

One of the main reasons we got our room was we wanted to be able to use the pool and jet tub for aches and pains. My husband has a work injury and myself and suffering from frozen shoulder so we wanted to be able to use the pool and be able to use jet tub after checking in which was also an issue because of going through hotels.com. we go downstairs in the pool is closed so that was disappointing. Our room was nice and very clean for some reason we couldn’t get the water to run cold and hot at the same time we don’t know why but in the jet tub, but we got it to run cold after the Jets were on. It was strange. The staff are not at the check-in desk when we got there it took a few minutes and they had to go find them, but everyone was friendly. I can say that everyone was friendly and I would still suggest them clean, friendly people, we enjoyed it even out on the patio having a drink from the bar.

The staff were all friendly and happy to help. The breakfast staff was especially cheerful.

I stayed there June 5th and 6th while my son attended a football camp at Liberty. My problem was not with the hotel facilities, but with the staff and their response to my complaint about a broken refrigerator in my room. I told the front desk clerk the morning of the 6th and she said she would have someone look into it. I also told another employee when we were together on the elevator. She said she would have someone look into it. No one did! I ended up buying a cooler to store my son's drinks and food. I noticed in the elevator there was a sign that stated your satisfaction (or something to that effect) was Guaranteed. That was not the case. How hard would it have been to replace the refrigerator or move me to a different room? The hotel was not busy.

Passable

Exceptional

We liked the convenience of the location for the activities we were involved in with family . The room was clean and the shower was easy to use for older people. The restaurant was convenient later at night and the food was delicious. There was nothing!

We liked the convenience of the location for the activities we were involved in with family . The room was clean and the shower was easy to use for older people. The restaurant was convenient later at night and the food was delicious. There was nothing!

The fridge was so loud!

The fridge was so loud!

The staff was not prepared for college graduation guests. Short staffed obviously.

Disappointing

Could use more updated current iPhone charger apparatus

Convenient to shopping A few things were broken

Convenient to shopping A few things were broken

Very good

The only reason we chose this location was it is still showing that it has a reasonable sized indoor hut tub with the indoor pool. Not only was the indoor pool to cold to even enter. There is no hot tub. The rooms lighting was terrible.

The only reason we chose this location was it is still showing that it has a reasonable sized indoor hut tub with the indoor pool. Not only was the indoor pool to cold to even enter. There is no hot tub. The rooms lighting was terrible.

I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend.

Parking felt pretty safe and room was clean. A little outdated but standard for the area.

Loved the breakfast buffet

This was the best stay in a hotel in a long while. Room was clean, Employees were polite and friendly, knowledgeable!! Breakfast was good with great service.!

Lovely hotel in a very convenient and easily accessible location. Very dog friendly.

Only problem was room when entering smelled a bit like dog.

Needed shower gel when I got into my first shower. I had just enough to get me half way through my first shower.... then I used the bar soap at the sink which makes your skin feel dry. Otherwise great visit.

Overall great visit. The Staff was very friendly and willing to assist! Needed shower gel when I got into my first shower. I had just enough to get me half way through my first shower.... then I used the bar soap at the sink which makes your skin feel dry. Otherwise great visit.

Clean room and beautiful environment. Excellent service.

Clean room and beautiful environment. Excellent service.

wonderful

wonderful

I stayed in a junior suite. That gave me the room I needed to have a few friends over just to sit and talk. There was a an additional room very much like a living room with a sofa nice large chair, etc.. So, the bedroom was a bit separate. That was ideal for meeting with a few friends who suffered a loss along with me. The hotel was near the airport and that was important. It was a long flight from San Diego, and I didn’t want to spend extra time getting to and from the hotel. The staff was exceptional and far exceeded my expectations. Joan brought my dinner order to my room when I was too exhausted to go downstairs. Hana assured me that the restaurant would accommodate whatever number of people were joining me for breakfast. Ashley, at the front desk, suggested a private seating area that was perfect for our conversations and then she put the utensils out at each seating. Christina served us a wonderful breakfast and Ms. Pat kept everything refreshed. This staff went above and beyond to make us all comfortable. At a time when things were not easy for me, they took good care of me. Thank you, Hilton, for hiring this caliber of staff. I appreciate them all, and you for hiring them! Nothing at all. As a matter fact, it was very exciting to see all of the young people who came to this hotel as a part of an association with Liberty University. That was incredibly encouraging to see. On the one hand, I was celebrating a life so well lived, and on the other, I was looking at the future right there in the same hotel.

Location is decent close to all stores and minutes from campus Hmm where do I start? With the rude staff? Leaky toilet? Broken AC At check-in I was kind of told I was lying when I said I had messaged them twice asking about early check in n no one responded. I was also made to wait to checkin until 4 when my reservation said 3. I ended up spending most of my time at my daughters hotel who stayed at la Quinta and they were beyond accommodating bc they knew we had just driven over 9 hours

Location is decent close to all stores and minutes from campus Hmm where do I start? With the rude staff? Leaky toilet? Broken AC At check-in I was kind of told I was lying when I said I had messaged them twice asking about early check in n no one responded. I was also made to wait to checkin until 4 when my reservation said 3. I ended up spending most of my time at my daughters hotel who stayed at la Quinta and they were beyond accommodating bc they knew we had just driven over 9 hours

Location The indoor pool was not able to be used due to the air was so cold inside the room. We picked this hotel because it had a pool for our kids and they couldn’t swim.

Location The indoor pool was not able to be used due to the air was so cold inside the room. We picked this hotel because it had a pool for our kids and they couldn’t swim.

The room was very clean and the staff were helpful.

The room was very clean and the staff were helpful.

Staff was great. Clean room

Staff was great. Clean room

Client Clean n friendly

Client Clean n friendly

Superb

BREASFAST WAS NOT INCLUDED. Hotel was clean, room was large. location good. We travel here often. Room heating unit loud, lamp between beds not working, one bar of soap, sink would not hold water for shaving, both beds sunk in middle...terrible night. Usually stay at the Hampton Inn but thought this would be nicer.

The room was clean and bed comfortable. I like that there were plenty of channels on the TV. The $18.95 fee for breakfast. I paid $291 for one night. Breakfast should be free!!

Flat pillows Cost for breakfast

The staff were friendly and were kind considering the challenges they were facing. Lots of available parking and the location is convenient for the rest of Lynchburg. The workout facilities were convenient. Upon arrival I learned that there was no running water or wifi. Obviously this was abnormal and not in the plan. Guests seemed very frustrated and some seemed as if they were leaving because of it. The nice staff member was working as hard as she could and was considerate but she has no help from other team members or staff and she could've used it.

Cost for breakfast

We were gone out all day and when we came back the room had not been cleaned. Beds were not made and trash had not been taken out, towels were not replaced.

The staff was very friendly and helpful.

The people were great. The hotel has 126 rooms and three luggage carts. When we arrived there were no carts and we don’t travel light. We were told that folks will keep the carts in their rooms so they have them for checkout. Also, only one (of two) elevator was working which added to the time to get to and from our room. Very nice room and nice common areas. Plenty of parking.

The people were great. The hotel has 126 rooms and three luggage carts. When we arrived there were no carts and we don’t travel light. We were told that folks will keep the carts in their rooms so they have them for checkout. Also, only one (of two) elevator was working which added to the time to get to and from our room. Very nice room and nice common areas. Plenty of parking.

This hotel was dirty and needs an update. It looks good from the outside and lobby but the rooms are gross. The people in the room next to us left their children alone and it sounded like they were playing a full court basketball game, bouncing off the walls, screaming and everything. I had to beg the staff to do something about it twice. I will not be returning.

This hotel was dirty and needs an update. It looks good from the outside and lobby but the rooms are gross. The people in the room next to us left their children alone and it sounded like they were playing a full court basketball game, bouncing off the walls, screaming and everything. I had to beg the staff to do something about it twice. I will not be returning.

Staff was amazing. The room was a bit dated, specifically the bathroom.

Staff was amazing. The room was a bit dated, specifically the bathroom.

The room was perfect and staff did a great job of taking care of us!

The room was perfect and staff did a great job of taking care of us!

Room was very nice. Quiet

Room was very nice. Quiet

The carpet had a stain. The breakfast was not free. I am not coming back!

The carpet had a stain. The breakfast was not free. I am not coming back!

Great staff and service!

Great staff and service!

Wonderful

Wonderful

The available breakfast was not complimentary and at a price of $18.95 per person seemed to be on the steep side. That was disappointing. Otherwise a nice stay.

The available breakfast was not complimentary and at a price of $18.95 per person seemed to be on the steep side. That was disappointing. Otherwise a nice stay.

Great staff

Great staff

Location and quiet

Breakfast did not seem fresh

Breakfast did not seem fresh

Friendly staff, clean rooms, and great location!

Friendly staff, clean rooms, and great location!

There were stains all over the carpet and the price was unreasonable¹

Beautiful lobby, nice room accommodations, friendly staff, very pleasant respite during business trip.

Beautiful lobby, nice room accommodations, friendly staff, very pleasant respite during business trip.

This would have been a pretty perfect stay except for a couple of things. I noticed that several areas needed some real cleaning. The workout room did not have any provision for wiping down the equipment, therefore it was smelly and not very appealing. Many public areas needed to be mopped. Lots of old spills had become dirty with traffic. Although there is nothing that the hotel can do, it is located on a busy highway, and the racing motorcycles were quite loud from 9-midnight. My room was very nice. My only complaint is the shower head. Those “water saving” heads only make it more difficult to rinse off. I spent 3 times as long in the shower as I normally do when I can just rinse off with a normal flow of water. But I will give you 10 stars on the hotel staff. Everyone, from check-in to check-out, to the cafe server, were absolutely wonderful. They were helpful, courteous, and friendly. And our cooked-to-order breakfast was exceptional. My expectations were totally exceeded! 😁 Real pancakes, perfectly cooked eggs, and wisely proportioned home fries were excellent! So I give HGI five stars despite the infractions. And I forgot to mention how conveniently close HGI is to the airport. So, I will be back and will probably make this my “home” when I visit Lynchburg.

This would have been a pretty perfect stay except for a couple of things. I noticed that several areas needed some real cleaning. The workout room did not have any provision for wiping down the equipment, therefore it was smelly and not very appealing. Many public areas needed to be mopped. Lots of old spills had become dirty with traffic. Although there is nothing that the hotel can do, it is located on a busy highway, and the racing motorcycles were quite loud from 9-midnight. My room was very nice. My only complaint is the shower head. Those “water saving” heads only make it more difficult to rinse off. I spent 3 times as long in the shower as I normally do when I can just rinse off with a normal flow of water. But I will give you 10 stars on the hotel staff. Everyone, from check-in to check-out, to the cafe server, were absolutely wonderful. They were helpful, courteous, and friendly. And our cooked-to-order breakfast was exceptional. My expectations were totally exceeded! 😁 Real pancakes, perfectly cooked eggs, and wisely proportioned home fries were excellent! So I give HGI five stars despite the infractions. And I forgot to mention how conveniently close HGI is to the airport. So, I will be back and will probably make this my “home” when I visit Lynchburg.

Five nights and only one maid visit. Trash was never taken out

Five nights and only one maid visit. Trash was never taken out

Room had stained carpets in multiple areas and the bathroom ceiling had lumps of spackle over a 6” square ceiling area that likely had been a leak fix. Ceiling fan in bathroom did not work otherwise hotel was clean surrounding our room.

Room had stained carpets in multiple areas and the bathroom ceiling had lumps of spackle over a 6” square ceiling area that likely had been a leak fix. Ceiling fan in bathroom did not work otherwise hotel was clean surrounding our room.

The overall hotel appeared very clean, the rooms could have been a little neater, dog toy at the edge of bed on floor from previous folks, pillowcases were very wrinkled 🤔

The overall hotel appeared very clean, the rooms could have been a little neater, dog toy at the edge of bed on floor from previous folks, pillowcases were very wrinkled 🤔

Close to my event and room was comfortable Short staff making everything complicated. Check in was an absolute nightmare and the room keys repeatedly didn’t work needing reprogrammed and batteries changed not just for my 2 rooms but pretty much the whole hotel.

It was clean & nice…

It was clean & nice…

Good!

Good!

Room was very quiet, staff was friendly, but the hotel could use a good thorough cleaning and follow-thru on a restocking request.

Room was very quiet, staff was friendly, but the hotel could use a good thorough cleaning and follow-thru on a restocking request.

Great location

Great location

Unfortunately, the sofa bed was severely soiled, and no one could sleep on it. Additionally, in a hotel where they had no availability, only one elevator worked. Very disappointing.

Unfortunately, the sofa bed was severely soiled, and no one could sleep on it. Additionally, in a hotel where they had no availability, only one elevator worked. Very disappointing.

Clean, friendly staff, easy checkin!

Clean, friendly staff, easy checkin!

It was very clean, comfortable and close to campus. The staff was kind, respectful, and professional. Not anything against the property. However, don’t like to find out that Hilton changed policies so that breakfast is not included, even for Hilton Honors guests. You have to pay for breakfast.

First room was missing the desk chair and had extremely stained carpets with bad smell. We were given a second room which had even worse staining on carpet (vomit or animal urine) and privacy lock did not function. When we tried to reduce our 2-night booking, we were told that we could not due to third-party booking. Very disappointed in this stay and why we could not leave after such poor conditions of the rooms that we were assigned. Travelers' rights should be protected in circumstances like this to end booking contract due to unsafe and unsanitary conditions.

First room was missing the desk chair and had extremely stained carpets with bad smell. We were given a second room which had even worse staining on carpet (vomit or animal urine) and privacy lock did not function. When we tried to reduce our 2-night booking, we were told that we could not due to third-party booking. Very disappointed in this stay and why we could not leave after such poor conditions of the rooms that we were assigned. Travelers' rights should be protected in circumstances like this to end booking contract due to unsafe and unsanitary conditions.

There was a snake in the hallway when we got there.. the jets in the spa tub in the king suite didn't work. And the hot water wouldn't stay hot

It served it one night stay . I would return

It served it one night stay . I would return

We stayed there for over night. The Air condition wasnt workin overnight. It was a terrible stay..

We stayed there for over night. The Air condition wasnt workin overnight. It was a terrible stay..

Staff was very kind and helpful. Location is very convenient and quiet. The property maintenance could use a little attention.

Staff was very kind and helpful. Location is very convenient and quiet. The property maintenance could use a little attention.

The property was fine.

The property was fine.

Had a 2 night stay and everything was fine with this hotel.

Had a 2 night stay and everything was fine with this hotel.

I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible! The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C. I will not be staying there again.

The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible! The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C. I will not be staying there again.

Great Facility , Comfortable room

Great Facility , Comfortable room

Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

Great service. Basic clean nice room. I stayed because the show airport shuttle but was told that ended long ago but third party sites still show it. They were very nice and called a cab for me. Nice coffee bar and small restaurant. I didn't eat but it looked nice. Super friendly staff.

Great service. Basic clean nice room. I stayed because the show airport shuttle but was told that ended long ago but third party sites still show it. They were very nice and called a cab for me. Nice coffee bar and small restaurant. I didn't eat but it looked nice. Super friendly staff.

Very convenient location.

Very convenient location.

We were there for graduation ceremonies at Liberty University. So, the location was perfect.

We were there for graduation ceremonies at Liberty University. So, the location was perfect.

The fridge in the room was broken and e

The fridge in the room was broken and e

Overpriced for what you'll get.

Overpriced for what you'll get.

I was satisfied with the stay. No complaints.

I was satisfied with the stay. No complaints.

the frezer was not working and the coffe machine

the frezer was not working and the coffe machine

No one here long enough to see anything

No one here long enough to see anything

Great place!

Great place!

Friendly staff.

Friendly staff.

Excellent room. It was clean and comfortable. It met all my expectations.

Excellent room. It was clean and comfortable. It met all my expectations.

I only stayed one night. The half bath had a broken toilet and the whole bath had a dirty jetted tub which I did not use. The breakfast was decent.

I only stayed one night. The half bath had a broken toilet and the whole bath had a dirty jetted tub which I did not use. The breakfast was decent.

Nothing really to share.

Nothing really to share.

Super clean and spacious as always, master mattress seems a little worn out, we called the front desk several times both days about confirming check out time and requesting additional towels and a blanket but nobody answered the phone, I got my own extra towels but never received a blanket, the pool (or the one across the parking lot) is unavailable every time we stay here

Super clean and spacious as always, master mattress seems a little worn out, we called the front desk several times both days about confirming check out time and requesting additional towels and a blanket but nobody answered the phone, I got my own extra towels but never received a blanket, the pool (or the one across the parking lot) is unavailable every time we stay here

Very nice and clean

Very nice and clean

Breakfast and dinner on site, as well as a bar

Breakfast and dinner on site, as well as a bar

Close to shopping, but far enough away to be in a quiet location.

Close to shopping, but far enough away to be in a quiet location.

Indoor pool was closed no hot tub beside pool staff was rude and i could go on but not worth the money i paid

Indoor pool was closed no hot tub beside pool staff was rude and i could go on but not worth the money i paid

The mattress was horrible and the train behind the hotel could be heard in the room.

The mattress was horrible and the train behind the hotel could be heard in the room.

Was a very nice stay, bar was out of a few things to make drinks and toiletries in the room hadn’t been refilled. But other then that staff was nice and helpful and stay was quite and pleasant.

Was a very nice stay, bar was out of a few things to make drinks and toiletries in the room hadn’t been refilled. But other then that staff was nice and helpful and stay was quite and pleasant.

Staff was very friendly and our room was nice and clean.

Staff was very friendly and our room was nice and clean.

And would probably influence me to stay somewhere else. Room was very nice. Not enough trash cans in our suite. Ridiculously small trash cans.

And would probably influence me to stay somewhere else. Room was very nice. Not enough trash cans in our suite. Ridiculously small trash cans.

Along with check in being at 3 but told I can’t check in til 4 the ac in the room sounded like a fire truck the shower head was (or looked like from the 90s). Staff makes excuses I left a day early even though room was paid for in advance. Never again

Along with check in being at 3 but told I can’t check in til 4 the ac in the room sounded like a fire truck the shower head was (or looked like from the 90s). Staff makes excuses I left a day early even though room was paid for in advance. Never again

For the amount of money I paid to stay in a Junior Suite the room was so dirty. The second tv in the sitting room did not work, I told the front desk and they said there was nothing they could do about it. My room was never cleaned. I tried to call the front desk but no one answered. So I had to go to the front desk to get clean towels and sheets. The pool area was dirty and old. Every piece of metal in there was rusted and chipped paint on every wall. Needless to say the only nice part of the hotel was the lobby. The elevators, halls, room was dirty.

For the amount of money I paid to stay in a Junior Suite the room was so dirty. The second tv in the sitting room did not work, I told the front desk and they said there was nothing they could do about it. My room was never cleaned. I tried to call the front desk but no one answered. So I had to go to the front desk to get clean towels and sheets. The pool area was dirty and old. Every piece of metal in there was rusted and chipped paint on every wall. Needless to say the only nice part of the hotel was the lobby. The elevators, halls, room was dirty.

Went for a brief staycation to celebrate a birthday. During check in, they wanted to upgrade to their best room - but that’s what we had booked already so they offered us complimentary breakfasts. All the staff we encountered were amazing.

Went for a brief staycation to celebrate a birthday. During check in, they wanted to upgrade to their best room - but that’s what we had booked already so they offered us complimentary breakfasts. All the staff we encountered were amazing.

Easily accessible

Easily accessible

The courteous personnel, clean and good was great.

The courteous personnel, clean and good was great.

Great property however the TV in the living room of the suite was inop

Great property however the TV in the living room of the suite was inop

We moved the pool

We moved the pool

Nice pool and fitness center. Great location.

Nice pool and fitness center. Great location.

The property wasn’t very clean inside the rooms. The pool area was absolutely disgusting. Said non smoking, but smelled like smoke in our room.

The property wasn’t very clean inside the rooms. The pool area was absolutely disgusting. Said non smoking, but smelled like smoke in our room.

staff was great

staff was great

Beds were not made with new sheets. Found hairs from previous customers on both beds. Leaky sink faucet.

Beds were not made with new sheets. Found hairs from previous customers on both beds. Leaky sink faucet.

Expected we have stayed in other Hilton and they made the bed everyday and clean towels dump trash we got non and started 5 days.

Expected we have stayed in other Hilton and they made the bed everyday and clean towels dump trash we got non and started 5 days.

The Bar and restaurant staff and the person checking me in were very good.

The Bar and restaurant staff and the person checking me in were very good.

All good no issues good coffee

All good no issues good coffee

This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.

This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.

Hotel was clean and all of the staff was very hospitable ..

Hotel was clean and all of the staff was very hospitable ..

Great place to stay. Very friendly staff!

Great place to stay. Very friendly staff!

The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!

The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!

Awesome stay. Wonderful staff.

Awesome stay. Wonderful staff.

Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.

Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.

Mr Kermit and the entire staff were amazing. Cant wait to visit Lynchburg again. Great stay and the breakfast was HEARTY

Mr Kermit and the entire staff were amazing. Cant wait to visit Lynchburg again. Great stay and the breakfast was HEARTY

The hotel is perfectly located near shops, restaurants and main roads. The check in was easy and the hotel is very clean and cheerful.

The hotel is perfectly located near shops, restaurants and main roads. The check in was easy and the hotel is very clean and cheerful.

The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.

The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.

Nice large rooms

Nice large rooms

Clean, friendly

Clean, friendly

Staff was very friendly!

Staff was very friendly!

Our stay was great!! We loved it! All of the staff were very nice and accommodating.

Our stay was great!! We loved it! All of the staff were very nice and accommodating.

Fair

Fair

Good place

Good place

Customer service is amazing!!

Customer service is amazing!!

The person at the front desk was exceptional. So friendly and helpful

The person at the front desk was exceptional. So friendly and helpful

The property was excellent from management to every single person that we encountered on the staff! Highly recommend this hotel to everyone who is traveling to and through Lynchburg VA. #Awesome

The property was excellent from management to every single person that we encountered on the staff! Highly recommend this hotel to everyone who is traveling to and through Lynchburg VA. #Awesome

First day there and Tina Washington a front desk lady went above and beyond for me and my kids! She was absolutely amazing and I will be back due to her!!! Way more hotels need people like her!!!

First day there and Tina Washington a front desk lady went above and beyond for me and my kids! She was absolutely amazing and I will be back due to her!!! Way more hotels need people like her!!!

Hotel staff was great and the room was great and the everything was great.

Hotel staff was great and the room was great and the everything was great.

The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.

The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.

Staff as extremely friendly and went out of their way to help.

Everyone was very friendly and helpful.

Bathroom could use update

Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.

good location and quiet

Everything nice and clean. Excellent staff.

Shower and tub could use improvement/better cleaning. Otherwise great staff and nice stay!

Very nice stay. Clean and comfortable. Finally a pool and jacuzzi that works in a hotel in Lynchburg.

Nice place great reception people all of them

The women working the desk when we checked in were extremely helpful and friendly.

Waited 4 hours for a room. Carpet had discusting stains on them. Corporate lunch was served an hour late. I will not be back. Front desk staff was pleasant but that did not help.

We thought everything was just ok, nothing crazy good or bad, wasn't quite up to par for the price, didn't even include breakfast. Don't recommend first floor near pool, loud!

Hotel front desk person was not very friendly. He was on the computer and did not even acknowledge us for a few minutes. The air condition in the room was on and black stuff blowing out from the air condition everywhere. It was very strange to see toilet paper rolls were in the holder with the wrappers on. Bath tub was not clean at all.

We always choose Hilton Garden when we are traveling out of town. The only issue with this one was that the hot tub wasn’t hot. Actually was only slightly warmer than the pool

Clean property, friendly staff.

Clean facilities

Great

Nice

As soon as I walked into the hotel, I was greeted kindly. The lady who checked me in had a wonderful personality and I checked in with ease. The reason for our stay was for a wedding and when we weren’t busy, we took advantage of the pool at night. The pool closed at 10 which was a huge plus. The room was a little out dated, compared to other Hiltons we have stayed out. However, still nice nonetheless. The only negative I have to say, was that there was one floor that as soon as you opened the elevator to, it smelled STRONGLY of pot. So much so, that staff was knocking on each door to find the right room. This was a family hotel so it really threw me that someone was doing it in their room when it clearly says no smoking. There was plenty of smoking areas outside.

It was wonderful. Saw my grandaugter in college and spent a couple of days together. The ladies at front desk were amazing

Good service. Lack of free breakfast was a bummer. The pool and hot tub was dirty and needs to be remodeled.

Did not have TBS ON THE TV TO WATCH MARCH MADNESS. THE ONLY CHANNEL NOT AVAILABLE. I AM A NIG FAN AND IT WAS DISSAPOINTING

I booked this stay with Hilton because we wanted to enjoy a hot tub and indoor pool. Unfortunately, the hot tub was not working correctly. It was not really hot and the jets weren't working. There were also Ants (insects) that were all around the hot tub. The room was just ok. The beds were very hard, the refrigerator made a very high pitched noise that was very irritating, the AC was really loud, there were spiders in the bathroom, and we had to ask for everything.....new towels, shampoo, conditioner, extra bar soap, etc. We usually stay in Hilton and I am a member of Hilton Honors. This hotel is obviously old or something. It doesn't even compare with other Hilton properties. The only positive was the front desk receptionists. I don't think I saw a repeat lady the whole five days we were there. However, they were all very patient, thorough, and kind. There was always a line to wait in because there was only one lady working at a time and the computer was down a couple of times I had to go and request assistance. All of these ladies were super kind and helpful. This property will definitely NOT be on my stay list the next time I visit Lynchburg.

On a strip, but near Liberty Mountain and 13 minutes from downtown and very convenient to Liberty U (we weren't there for that). We paid $10 extra for the breakfast which is worth it since its not included. Jets on the spa didn't work.

Very nice property design

The pool was tiny and very dirty. The hot tub was a joke- only made for 2 and also dirty. Breakfast was supposed to be included but was extra. I’d expect more for $200 a night. I could have payed that in Downtown DC.

Didn't realize when booking through Expedia I would be getting a Handicapped room. Had I known in the beginning I would have selected another vendor