Hilton Garden Inn LAX Los Angeles Airport

Bien, pres de l aeroport, très propre

Was mislead by other reviews. Room and building are simply a little worn down. Room smelled a little funny. Super disappointed in the Airport Shuttle which is shared with two off-airport parking lots. Twice it was too crowded to board with luggage. Ended up taking an Uber instead.

Overall nice hotel and great shuttle service.

The airport hotel was close to the

Great location! So close to LAX! Shuttle every 30 minutes. Close to the KIA Forum.

Great!

Property didn’t have anything within walking distance.

Great hotel close to LAX

This appears to be an older hotel that has undergone updating. Our room was very clean, which is the most important thing! Not fancy, but had everything we needed and we were very comfortable. Location for the reason we were in LA was good. There were lots of people staying there for the same reason we were there, and that was very fun. This hotel has the best sound-proofing we've ever experienced! We heard nothing from next door or the hallway. As for the staff, tip top in all interactions. Everyone was very pleasant and helpful. We were happy with our stay.

Lovely room really helpful staff - let us have late check out as our plane didn’t leave til late

The restaurant hours are terrible. Open 6am-10am closed from 10am-5pm, then open again for dinner. The bar was open but no food until 5pm. Restaurants in immediate area are all fast food. 😕 The bartender was super sweet, we liked her a lot! They have 3 elevators for 10 floors and only 1 was working. It was super annoying. We took the stairs a number of times but we had too much luggage to do it at arrival or when we checked out. Electrical outlets were out on one side of the bed. We let them know when we left bc we didn't have time when we first noticed. Airport shuttle rides were long and crowded. People had to stand. We used Lyft bc it wasn't reliable for us with 30 mins between them. Front desk called them on the radio and they didn't even answer her back. Room was nice otherwise, bed was really comfortable! I probably won't stay here again bc there are other options.

It was unfortunate timing. 3 elevators and only 1 was working so a full hotel with at least 7 or 8 floors and only 1 elevator was problematic. Some people were waiting over 40 minutes to get down stairs. Many just humped their suitcases down the stairs.

Everything was great!

Everything was very good

Location, very close to LAX airport and has a free shuttle bus. Staff was friendly and room clean. Car parking was 55 USD + tax, so quite pricey for one day...

The staff were amazing, always considerate and helpful! The room was clean!

Parking was extra. Okay, $55/Day… Really? Then the pay station asked how many days I would be parking. I answered 3 nights/ 4 days. It only charged me for two days. When I returned at the end of the second day, I had to buy another parking ticket. So confusing. Breakfast was the same every day. No pancakes or waffles unless you eat to pay extra. Buffet breakfast was already $24 / Day. Seems like Hilton just wants to nickle and dime you to death.

Very welcoming staff and helpful

Room was great, Breakfast is an extra cost option. Shuttle to the airport was great.

Staff was super nice and helpful!

Excellent place. Very clean and roomy. Has a few eating places near by. The shuttle doesn’t always run every 30 minutes so be out waiting in plenty of time or you could miss your plane.

Close to the airport. The shuttle service staff is not helpful

Friendly staff and very comfortable beds Noise aircon

las habitaciones impecables, la ubicaccubicacion al Aeropuerto buenisima, el traslado al Aeropuerto super bien!

Ok

.

The rooms were quiet, which was a plus. The bathroom amenities could have been a bit more upscale - a single bar of soap. We were lucky to have breakfast included in our booking - otherwise, the $23 buffet would not have been worth the price and there are no breakfast places within walking distance. The number of items on the buffet were limited and there was no waffle station to complement the eggs and potatoes on the buffet. I am not a fan of small coffee cups because that required four trips across a large room to get additional cups of coffee. The desk staff displayed a range of cheerfulness - some seemed grumpy and others welcoming. The hotel shuttle was a bright spot as it got us to LAX efficiently.

Airport shuttle was great for us. Nothing.

Superb

Staff was excellent close to rental car lot - walkable

The room was so clean, and near to the airport

Breakfast was good, and included. First room they gave us was not ADA accessible. Had to move to new room. This room was right against a very busy road, very noisy. We checked in on Thursday and left Sunday. We never received room cleaning.

Great.

It's a decent hotel to stay close to the airport if you have a long layover or just visiting for a day or two. Air-con in the room was very noisy other than that no issues. Hotel and room was clean

Easy check in

Easy check in

Superb

The staff was extremely helpful and the rooms were very clean and well kept.

ok

If you have a car rental that requires drop off at the LAX airport PICK THIS HOTEL for convenience. We arrived, dropped our bags off, drove 500 m to the airport car rental return place, left within minutes on foot and we were back to the hotel in no time. We did this prior to our departure to make things easier but now having done it you very likely can accomplish everything at once. There’s a 4th floor roof top patio with some things you could do, however it was just cold for us may 26. The gym is fantastic though.

I got there and the gentleman was very nice, professional and helpful. The room was very clean and bed was nice. The pillows were also nice mediums softness. Just perfect. Thank you so much.

The room smelled really weird. Also when I turned the AC the room smelled of urine, I had to leave it off for the rest of my stay.

Exceptional

Airport shuttle was terrible.

Overall a good stay for one night coming in late from the airport. The staff was a little short and unhelpful when trying to figure out the parking situation, but it didn’t detract from the evening.

Superb

PARKING LOT SUCKS, NEVER WANT TO STAY THERE AGAIN, BECAUSE OF PARKING

Room was very comfortable and generally the hotel was great At 3:30am my daughter waited 15+ minutes for the airport shuttle. When she popped in for one minute to confirm it was running, she turned to see the shuttle drive through the pickup area without stopping. She was at the desk at that time so asked if that was the shuttle and the lady just nods, no comment. In the end it circled back but overall she felt it was far from ideal to have to wait outside alone all that time, and that it was a rude / not great shuttle experience.

Room was very comfortable and generally the hotel was great At 3:30am my daughter waited 15+ minutes for the airport shuttle. When she popped in for one minute to confirm it was running, she turned to see the shuttle drive through the pickup area without stopping. She was at the desk at that time so asked if that was the shuttle and the lady just nods, no comment. In the end it circled back but overall she felt it was far from ideal to have to wait outside alone all that time, and that it was a rude / not great shuttle experience.

Stay here was just over all ok. The area where you arrive to check in has no room for parking. It’s a really tight entry way. Also the time I stayed I noticed a lot of transients walking through.

Nice

Good

The rooms in public spaces were clean and up-to-date. Staff was amazingly helpful. Breakfast was excellent

The hotel has no pool even though in the shifty elevators they have a sign for it. The staff was as rude as possible. They offer in room service yet when I called during hours for it, they said they don’t offer it and to come order at the bar. I went and ordered my 30$ chicken tenders kids meals that were supposed to come with drinks as well but they didn’t give me any and the gentleman at the bar was already irritated I was ordering so he walked away very quickly. No one was helpful when it came to checking in, parking, bringing my bags up. I would NEVER recommend this place.

Great short stay and super convenient to get to LAX we will be staying here again.

Great food. Dependable shutter

There was a charge for the breakfast so did not try it excessive parking fee so unable to park at hotel free airport shuttle ran very slowly due to being shared with other hotels some guests took Ubers instead so they wouldn’t miss there flight very poor selection of tv channels no sports! Not recommended and would not stay again

Appreciated the airport shuttle and air conditioning. Twenty four hour check in and shuttle is a big plus.

The staff was extremely unhelpful and did not explain the requirement to pay for parking in order to leave the premises. The parking is managed by a third-party and was not working. There was no one on site that could help troubleshoot it and the security that was there was extremely rude. They were demanding to see a receipt to prove that I paid for parking win. You have to pay in order to leave the parking garage and the box that you pay at does not provide a receipt. This establishment needs to be trained on how to troubleshoot the parking box if they’re going to require that Hilton customers park their car there than they have to do better. I paid over $120 for parking when it should have only been $55. The security guard was combative and was harassing me. She went out of her way to come up to my vehicle and knock on my window. I was trying to leave. I was extremely late to my sister‘s graduation at USC. I would never recommend anyone to stay here when we checked into the hotel. It smelled like a dead animal, they offered to come in and clean it and instead of just getting me a new room they finally got me a new room and it was gonna be on a different floor than what my family was on which was extremely inconvenient.

Exceptional

The property is dated and could be way cleaner. Ugly decor. Didn’t feel safe.

$55 a day for parking lots is just pricey for that location.

Good

The building is fine but if you arent planning to rent a car there is nothing to do near the hotel. There is a restaurant in the hotel but with a pretty small and limited menu. Fine room for a layover

This hotel has a convenient location near LAX. It is walking distance to the rental car center so we returned the car the night before our flight to save $$. The room was very nice and clean. However, BE WARNED that the free airport shuttle is a poor service. We checked out at 7:45am on Saturday and waited in the lobby for over 30 minutes. Finally the shuttle arrived but it was so full it could only hold 2 people. There were at least 8 of us who needed a ride to the airport. We had to book an Uber. I wish we had taken Uber sooner and not wasted 1/2 hour of our time. Luckily we didn't miss our flight. Take my advice - skip the shuttle and book an Uber or Lyft.

The lotion is fantastic.

Did not have first aid kit w band aids

The room smelled terrible, they had 3 elevators but only one of them worked. The parking garage is ran by a 3rd party company and it doesn’t work properly and is predatory. I was over charged and so was my family who stayed there as well. The security woman by the name of Yvonne who assists with the parking was very combative, yelled and got into my sisters face as well as my fathers demanding to see receipts of paid parking when the whole system is ran by a license plate reader. Overall it was a terrible stay and I would NEVER recommend anyone stay here.

The room was clean the staff was friendly and the hotel overall was in great condition.

Proximity to airport. Room was a typical american hotel. Nice and clean, good bed and pillows Far from amy sightseeing.

Far from amy sightseeing.

No night sleeper shoes, no hot water heater

One elevator does not work normally.

Located super close to the LAX great service and comfortable clean rooms. Would stay again. Had to pay $50 a day for parking but I guess that’s a California thing. Over great experience.

Room was clean, staff was polite, front desk area was great.

Great staff. Great foid

Shuttle was convenient from LAX Quality of room and hotel did not mirror pricing. Still feels like a LaQuinta.

Comfortfull room

Shuttle was convenient from LAX Quality of room and hotel did not mirror pricing. Still feels like a LaQuinta.

The staff,the breakfast and the location

Exceptional

Well located for LAX Not much to see or do in this location. Uber everywhere

Comfortfull room

clean updated room. good AC

The hotel and staff Patking

Very poor

Patking

The soundproofing was poor—I could clearly hear traffic noise from outside. The complimentary shuttle service was also unreliable and did not run on time.

good

good

good

good

good

good

They could have had more towels, clean the room regularly

good

good

good

good

good

good

Location was great, near all the public facility

Location was great, near all the public facility

good

good

good

good

Yogurt bowl is excellent

Good

Good

Great

Great hotel with great people and reasonable rates

Very good

Parking was very very expensive. over $50 per night.

awesome hotel and location, very affordable

The staff was very friendly and helpful. The room was very clean and comfortable. I would stay there again.

Excelente

Nice place and helpfull staff

Free breakfast would be a nice touch. However McDonalds is next door and Subway across the street.

Nice room and clean. The restaurant was a little expensive but the food was good. Staff was very helpful.

Na

Room was very comfortable, the staff is excellent and the shuttle service was excellent.

Great breakfast! Easy airport shuttle!

Very good hotel for business or overnight airport transit stays at a rate better than most other hotels, airport transfers included.

good

good

good

good

Clean room, so comfy and good area .

The room was clean and spacious!

Front desk man with foreign accent was not polite. So so location... east side of the 405 freeway is wary at best, be aware of your surroundings. Did not eat at this hotel. $50.00 plus to park in the garage.

please careful, they didn’t tell you and charge you the “La Workers Protection” fee which is 12 US.

👍

Very clean and modern and at the same time simple and subtle environment. The room was more than expected. Very comfortable bed. Clean and simple. The bathroom sink could have more water pressure. I didn't see a safe which I would like to have. Overall I was satisfied and would stay there again.

The hotel was great. The only issue was that I did not see parking cost $50. So please be aware if you were going to be staying at this hotel. It’s gonna cost you $50 to park.

Convince to the airport

Clean room, helpful staff, clean property, comfy bed, and perfect for a family.

Staff wasn’t very helpful when any concern came up. Parking was overly complicated with a weird digital system that comes at a steep price. It even charged me ($70) twice. When I arrived at my room, another guest had already gone inside. A good opportunity to improve would be to have more staff and a better courtesy attitude. Other than that, okay location and well maintained facility with a clean modern look!

Staff where terrible ! A member of staff lost a key they refused to give her one and she has to sleep in reception, we called, we messaged, we gave them every detail and they still refused ! Unsafe if you are a female and travelling here DO NOT do it. Receptionist women Jean was vile and very unhelpful. Then was placed on hold. Its not safe for female visitors.

The airport shuttle was the reason we stayed at the property, but it was not picking people up from the hotel in the morning. Many others had been waiting for over an hour so we decided to just catch an uber to the airport. Not staying here again.

On top of parking, the walls were paper thin. We head our neighbors alarm go off for 20 minutes every morning and the action movies they watched at night. The mattresses and pillows were flat and uncomfortable. The only way we would get cool air to come out of the AC was to put it at 65. If you upped it to 66 or above, hot air came out. Overall bad.

The overall experience was good

Breakfast is not included. The price of $24 for the breakfast seems too much given they don’t have many options in the buffet. It says they clean your room every other day. Mine wasn’t. I had to ask them to do it. The hotel shuttle to the airport was delayed over 40 minutes, even though the fire itself is less than 15 minutes and there’s no traffic. The staff was friendly and efficient, but there’s nothing really happening for the hotel other than the staff.

Hmm

Good hotel; meets all the expectations of an airport hotel. Nothing extraordinary but everything clean, well organized, efficient, and convenient. Not the cheapest option but you’re guaranteed a good experience

The platform they did not say neither one , just let it flow as a trick .

Love it here

The lady at the counter when checking in was very pleasent and helpful room was clean bed was comfortable . Breakfast was great.We,had a rental car we decided not to use the parking garage the lady working in the parking farage was very unpleasent and telling at guests people weee upset

We paid for one thing but we’re given something else

Suitable for a quick overnight stay near the airport. Front desk staff not particularly friendly.

We just stayed one night but the hotel was perfectly located for a quick ride to and from the Forum. And a quick ride to LAX.

Good and clean

Worst hotel I ever stayed. Didn’t have a work space parking was expensive and no one willing to help. They didn’t clean the rooms unless you requested

Day staff was polite and courteous .. overnight guy was terrible .. barely awake ..couldn't understand what he was saying cause he mumbled .. seems he really didn't want to be bothered .. otherwise good place to stay

Had a wonderful tine

Everything was Excellent! Didn’t have any issues or complaints.

Clean room

Room is very outdated, needs upgraded with lots of tender loving care. The night check in guy was kinda rude and didn’t explain anything that is normally. Such as where the elevator is or what time check out is or what direction to go or anything . He handed us our key & said room #

Airport shuttle was great and the reason I stayed. The accommodations didn't disappoint

Only issue is the parking. It’s $55 dollars a day. On Friday and Saturday nights, there was no parking available and I was unable to get assistance with a refund. There’s not enough spaces for the size of the hotel. Had to pay additional money to park at neighboring hotel. Parking is a problem! Otherwise it was a good stay.

Poor experience getting out of the parking structure. Took us 30 mins just to get out. We scanned our parking ticket and the system kept telling us the ticket we scanned was closed. Scanned QR code it wouldn’t take me card had to do it over 5 times I’m hoping I didn’t get charged all of them times, going to have to contact my back to make sure I wasn’t over charged.

This was an amazing hotel! Rooms were clean and they had wonderful service! Highly recommend

The breakfast isnot included but the $ 23 fee is worth the buffet looks fresh, wi t h a good variety of choices.

Stayed overnight in between flights to Tahiti. Good place for this purpose with free shuttle to the airport that runs evey 30 mins. Only negative, no pool to cool off and pass the time.

We were charged twice for parking, and the hotel staff said they couldn’t resolve the issue because it was handled by a third party. Parking availability was also very limited, which made the situation even more frustrating. Overall, this was the worst hotel experience we’ve ever had.

Lots of hidden charges, $60 if you park in their garage EVERY TIME YOU LEAVE, the property information states they are “pet friendly” but do not have adequate areas for dogs to do their business, and they charge $75 pet fee despite not having facilities to manage them. They also charge you a $150 deposit and say it will take 5 days to go back to your account, I have little hope that they will return my deposit at all, even tho we left no mess, my dog is well trained, and we stayed only 1 night. The room was ok, blankets are terrible, the hallway carpet smells of mist and urine.

Dinner was good, room was clean, ac was cold.

Close to LAX. Room was clean but drab. 2 off brand bottles of water sitting on dresser not cold with a price tag of $3 each. Paper cups provided for coffee from Keurig which was nice at no charge. There was 2 reg 1 decaf and 2 tea k-cups provided. The nice ladies at reception gave me an accessible room with a bathtub. Restaurant open 6-10am for breakfast $23 charge. $55/night charge to park in hotel lot. Also charged an add’l $24 fee after checkout for some type of CA employee tax. $100 deposit charged to card was promptly refund 2 days after checkout. Staff working at front desk and throughout hotel was super nice. Customer service agent who provided explanation for $24 charge after checkout was very rude and seems to be annoyed at the fact that I even had a question. Shuttle runs every 30 minutes however it is a very small shuttle and fills quickly leaving some guest including myself to stand outside an additional 30 minutes for the shuttle to return. Do not leave the spot to wait inside or you will loose your place in the crowd and possibly be left again. I saw an older guy who didn’t make the same shuttle as me wait 30 minutes for the next shuttle get pushed aside by the crowd and nearly left without a seat. I absolutely do not recommend this hotel. Much nicer hotels on the same street which is very close to LAX and they also provide much larger and nicer shuttles.

Extremely cleanliness, friendly staff, amazing air conditioning

The only thing that is wrong is the parking. $60 to self park and there are not enough spaces. The food is also pricey.

Didn't stay long enough to check it out.

When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all.

You $$$$$$$$$$$ per day for parking

The hotel was great, but paying 60.00 for parking is wrong. Will not stay here again because of parking.

Staff was friendly and welcoming. Room was great!

Clean room, friendly staff. Shuttle was busy.

Amazing bathroom

The pillows in 2 different rooms smelled very bad as if poop were in them.

Airport shuttle was convenient but took a long time to come to the pick up point. Other hotels’ shuttles came by a few times (even another Hilton Hotel shuttle who refused to pick us) before our hotel shuttle appear.

Staff was super slow during check in which was understandable because of the busy weekend but what was the absolute worst about this hotel is the parking situation. I was charged $10 for going into the parking garage attached to the hotel and leaving immediately since there was absolutely no parking. They couldn’t refund me this $10 because i booked through Expedia and not their actual website. Also the elevators are hella old and janky and took forever to get into when there are only 10 floors to this hotel. Overall not happy with my experience at this hotel. Would not recommend!

Clran

Property seems very outdated and less amenities compared to standards of Hilton. The airport shuttle is very helpful. TV condition is good. Youtube accessible. But the washroom and air conditioning needs improvement. Beds are comfy. Elevators and door lock systems are very old and seem unreliable.

When I went to the front desk to resolve the situation, the service was poor and not helpful. Nobody seemed interested in actually solving the problem or offering a fair solution. It was a very frustrating and disorganized experience. On top of that, they charged me a $100 deposit at check in and after check out they returned only $68 without any explanation. I left the room in perfect condition, I barely used the room, basically only to sleep at night, I didn’t use the minibar and there was no damage at all. Even so, they simply kept part of my money with no transparency. Overall, the hotel showed lack of organization, lack of transparency with charges, and very poor customer service. I do not recommend this hotel and I definitely would not stay here again.

Great hotel , very clean and the staff were really friendly and helpful. There is a fun little outdoor area on the 4th floor as well. Airport shuttle was very convenient and ran every 30 minutes or so. Would definitely stay here again.

Is good place ,staff good just don’t tell me I have to pay a deposit and pay the Parkin lot $60 every day

When I asked about parking, they told me I can just cancel my reservation and go elsewhere. knowing all the hotels were already sold out because of the event, everyone was going to will never stay at this hotel again so sad Hilton is supposed to have a standard. They’re no motel six but clearly they can’t hold that standard especially with this location.

Yes

Convenient location, clean property

Was charged a hotel tax

Breakfast options could be better. But quality was good.

Did not stay for breakfast

No body wash available

Ma

Breakfast was good, but pricey. Information on where to pick up shuttle to hotel was difficult to find and inaccurate when located. Took way too long to find out where shuttle was truly located.

Was a nice hotel stay, convenient due to proximity to the airport. The only annoying thing is that the shuttle bus is meant to be every 30 minutes, but I waited 45

Shuttle wasn't the easiest to find.

DO NOT ECPECT a shuttle to the airport as we waited for 30 minutes and was told we had to wait another 30 minutes because they were on break at 7:30 am. The insulation for the hotel is HORRIBLE as we heard every car pass by and we were on the 9th floor.

Smooth and clean

Very dated room but clean

We chose to stay at this hotel due to early morning flights and it is close to LAX. We arrived late, the staff was busy talking so it took a minute to help us, then they immediately went back to chatting after checking us in and not paying attention to when we needed more help. The room was clean, but felt out dated. It served its purpose and I would probably stay her again if needed. Just not a high-end place.

Late night check in went very well with a friendly, helpful staff member.

Yes.

Nice place, just be careful with the elevator doors closing fast and can’t stop them unless you lose your hand, parking charge very high and cheated on nights paid for three wanted to charge me for an extra day, and we stayed only three nights

Clean room

Waited fornyhebshuttlenforbover 30 minutes. We took a taxi and the shuttle was just arriving at the airport when we checked in based on the monitor. Am joir outside at midnight is a long wait for anride

Room was pretty spotless, the staff was really sweet and kind. I mean if I had to be picky there was a weird towel left behind in my room and the shampoo and confectioner bottles in my room were halfway, but other than that it was perfect.

Room was clean. Staff was very friendly.

Bettercrestaurant staff

Traveled with family,Booked from expedia but when I arrived, the front desk said they did not find my reservation under name. We waited about 2 hours but still did not solve the problem. Then I had to booked another hotel to stay. And I did not get the refund yet.

It was a great experience staying in Hilton Garden Inn the was very clean and tidy. Staff were friendly and helpful.

Great

Thin walls, loud. Great restaurant staff. Shuttle to LAX convenient.

Lack of staff. It took over an hour to check in. My room did not have enough towels. I called the front desk to ask for one towel and they took over an hour to bring the towel, to which I called a second time asking what the ETA was and they said all they could do was let housekeeping know again. Check out was also a terrible experience. Do not plan on staying here again.

they didn’t clean our room every other day like it said they would. The hotel key kept working on and off.

Nice

Good

The VIP shuttle service they provide for events.

Staff was very helpful and courious.

Everything good

took me over an hour and 1/2 I got charged $60 for parking was going to a concert and I could not get ready people were getting ready in the lobby and restrooms

•

good

No free parking

Hotel is very neglected. .

Giod

Great hotel only issue was the 6

Yes

Good breakfast. Checking in wasn’t the nicest though.

great staff

I was well rested during and after our stay. Thank you.

Not happy with the reception desk during checked in.

Beware of $55 parking fees. The hotel is pleasant

Clean room

Nice

Room was very clean, bed was comfortable

Room was clean upon arrival. Cleaning of rooms during the stay is only done only BY APPOINTMENT (lame!). Never got any cleaning done in the 4 nights we were there, despite making an appointment. By the 3rd night having no cleaning services performed, we canceled it, and yet we got charged extra for it. (Not acceptable!) We had to go down to the front desk to swap out the down pillows for foam pillows and had to also get our own clean towels from the front desk as well. This is not good customer service and will not likely stay here again. The elevators also consistently had a funky smell to them, not sure what it was, but definitely not good for those of us who have allergic reactions to strong smells…

room is clean and convenient. close to airport.

Riom was good. Elevators were noisy, not much sleep

Yes

The room was clean. The staff was helpful. This was the first time staying in a room on the street side it was quite loud from road noise.

All of the above. Lots of space in the room

Spotless, comfy beds, perfect location so battle with LA traffic, and quick check in process.

It was good only issue tv being down

The 53 minute shuttle wait could improve. The room was too bright.

Room was clean, tub was slippery when getting in to shower.

Great location I would recommend to all

Parking rates too high

Yes It was a very nice experience

Nice clean hotel to stay

Stayed here before leaving LA. next day noticed my bill. They charged me seventy for parking one night. Lesson learned, staying else ware next time.

Friendly and Professional Staff specially the night Auditor. She is nice and very accomodating.

Clean room. Good location. My only issue was the parking fee

The room was fine. The price for parking was ridiculous considering there are no employees working the gates. The exit gate was stuck and we had to get back up, get out of the car and go to the front desk to be let out of the garage. $55 plus tax!!! Freaking ridiculous!!! There is no way Hilton can justify the parking fees for hotel guests. For this reason i will not ever stay at another Hilton hotel.

Staff courteous

Staff is not friendly and smiley.

Beautiful room. Friendly staff. Excellent food in dining room .

you have to pay for parking:(

Yes,

Everything was an amazing experience

Super convenient shuttle to and from, friendly staff with clean facilities

Toilets don’t work- in the lobby or room, shuttle was never on time and passed us frequently. It took 2 hours to finally get on their shuttle because it would only stop long enough to let someone off. Will not be staying there again.

Clean room, great location, and excellent shuttle bus service

Great hotel great staff

Bathroom had an old tub and the door lock on the bathroom was broken but was clean. The bar downstairs was also out of most alcohol (including common beers and even vodka) which was disappointing. But it was clean

Bed was so uncomfortable, made our backs hurt

Na

Room was very clean and comfortable. Easy checkin. Nice selection at breakfast buffet. Courteous staff.

Just didn’t like to pay for parking

Helpful staff and good shuttle to airport

The room was good, clean, quiet and comfortable. Reception staff were freindly. I am upset that I was charged a "LA Workers Protection fee" of $12.00 US dollars. This fee was not disclosed by Expedia or by the Hilton Garden Inn. I found out about it when my invoice from the hotel was emailed to me. They took the fee off my credit card that I had to give the hotel for incidental costs. I feel this charge needs to be included in the rate charged by Expedia. I feel scammed by both Expedia and Hilton.

Garbage facility garbage service

Great location from the airport, room looks new and clean.

Free shuttle to lax

Needed to check in before 3pm

The hotel staff at the front desk were slow and unfriendly when we arrived.

All good!

The beds were amazing. I just didn’t know you have to book breakfast with your room for it to be included.

The location of hotel was anything but easy to access. We did not think staff was well trained and breakfast buffet was over priced lousy food.

keycard stopped working at some point and the tv didn’t turn on, but otherwise it was great! super attentive staff and everyone was very patient and sweet

No comment

Got to the hotel and tha check in desk was packed. The check in went amazingly fast. The cleanliness of the roon was impeccable. We have stayed here in the past. Its just a great place to stay.

Carolina made my stay feel ao nice! She helped answer all of our questions and was super friendly.

Great hotel, coffee machine wasn’t working but they replaced it asap great service. Staff was very friendly as well. Highly recommend this hotel

Thank you. The personnel was very helpful.

Room fine

Room was clean and brand new. Staff were helpful and accommodating.

Waited for a shuttle for over 1.5 hours. Stay was good.

Parking $55 plus separate tax from room then and additional 12 free on top of that is absurd!

Room was cool 66 degrees. Temp set for 70 but 20 min later still 66 also the fan was noisy. Went to the front desk and they said a tech would come and look at it. He did and all he did was turn the temp to 80 deg. During the evening the temp varied back and forth between 65 and 80 deg. Went to the front desk and asked if they could move us to a different room. No over booked. Glad we weren’t checking in late. Turned the hvac unit off for the night.

The Staff were very friendly and welcoming.

Just stayed for a night. Our room is nice and clean.

Clean room, good coffee.

Clean room beds are comfortable

Now I have deal with this problem.

Close to many venues and airport

shuttle easy to find; very clean room

Very nice place to stay over night just before flight take off, and the airport shuttle very very in time for me.

rooms were very nice, hotel overall was very nice. Just not in the greatest location and not a fan of the $55 a day for self parking. But otherwise very nice.

Exactly what I expected based on what they offered online, clean and all the staff were courteous and attentive. I think it's one of the best hotels I've stayed at, considering that I travel quite frequently.

Airport pick up was goood

Nothing to complaint.

A

Very nice staff

The room was clean and quiet, the shuttle was timely and it's convenient to and from the airport.

Cleanliness

Bad

Happy

Room was clean bar staff and desk staff were excellent

Friendly helpful staff. Clean room. Relaxing stay.

Good

amazing hospitality

The remote control for the television wasn’t working properly and was extremely frustrating. The bed was lumpy. The woman at the reception desk was aloof towards me and my questions. She has horrible customer service skills. I have worked in the service industry my entire career. I will not repeat the mistake of reserving a room with your hotel again.

I didn't have any problems with my room since I only stay one night. My problem was with the staff when I registered. they were not very friendly and not very helpful.

Beautiful space and rooms, comfy bed

I was waiting 1 hrs and 45 min. for shuttle at Lax airport on road in cold weather. very bad experience!

The room was clean.

Staff were as helpful as they could be dealing with having to be forced to pay for 2 hotel stays even though only stayed for that one trip. But I was made to pay for both trips because Expedia would not work with the hotel property to correct. So spent a lot of time in the lobby on the phone trying to rectify that when it never got rectified. The hotel stated they would provide guests with new towels & such every other day but was never provided with new towels and even had to resort to calling down late at night after just getting back to the hotel from being out all day and get new towels and wait for them so we could shower. The staff were friendly when interacting with them, just was an upsetting situation all around though.

Good

Clean, renovated room with comfortable beds class to airport. Efficient, friendly front desk.

Desk agent was very friendly. Our room is clean.

Electricy was spotty and it actually went out hotel wide for about an hour.

Nice stay. No issues

Yes

Clean rooms and helpful staff

Outdated. Is close to LAX Airport. We should have done better research before booking this hotel before flying out from Australia. There are many more hotels at a cheaper rate and better quality than this hotel

We don’t know the hotel staff was on strike so the front desk staff were

beyond expectations! Very welcoming environment. Would gladly book again.

We reserves 2 double bed but got only 1 queen. We ask for chech out late st 2 o'clock but froom 12.30 to 1h30 they never stop knocking and calling. It's not realy a Hilton more a Super 8.

Great location, clean rooms. Very friendly staff

We Iwaited over four hours to check in, the power went out hiccups delayed checkin even more. Very little communication from staff, unable to watch television ad the internet was spotty and it was just an overall rough day and stay.

We had a great stay . I traveled with two of my kittens

I need new towels and coffees and cups everyday while staying in hotels or any other accommodations. Most of all, the female receptionist's attitude was very unkind, not friendly and being rude. It was Christmas day. We spent very nice time outside, but as soon as we got back to our room in Hilton Garden Inn, we couldn't believe it. They didn't clean the room on 24th, but I waited for the next day. It was a Christmas family trip to LA from Canada. I DO NOT recommend this Hilton Garden Inn LAX airport. There are few more things to mention about this place. They charge $3 per bottled water to regular customers. If you are not a Hilton honor member, buy your own water. It's very slippery inside the bathtub. You need to be very careful when you take a shower. They charge you USD $55+tax for a parking spot every day. They charged me on my credit cards so many times with different amount of money, so I have to calculate a

5 star's

Staff was super nice and room was comfotable and clean. Would gladly stay there again.

Staff were nice. Room was clean. Good breakfast!

Great check in and perfect room

Not have good amenities.

mostly good but some of the staff are not warm. in the room they don't refill the shampoo , conditioner and body wash

I absolutely cannot accept being charged for that night's accommodation.

Room was clean and comfortable and the lighting was excellent. Quiet too. Staff were extremely friendly and helpful. The airport shuttle drivers were funny and made the commute enjoyable.

The room was clean. I like the pillows.

Thanks for everything.

A long wait until rooms were ready. Staff was very courteous. An unexplained charge to my credit card of $12

Muy limpio muy excellente.

Never saw breakfast, lunch or dinner. Only an area where you could buy sandwiches, drinks, and snacks. Air conditioning/ heat unit was way too loud. Very disturbing. Not able to sleep. No hotel shuttle to the airport. Had to use general shuttle that serviced several hotels therefore you had to wait for a shuttle to stop that had space available.

We chose this hotel because it’s only 10min ride to the sofi stadium the front desk was super helpful and sweet

Nice staff

It was fine. The bed had a weird smell to it but otherwise was clean and comfortable to sleep on a work trip

We called a taxi because we have waited one hour at the airport and didn't have any shuttle.

Good customer services

Clean and grest service

The room was good but were disappointed that only paper cups were provided. The restaurant was not open for lunch. The picture of the hotel seemed imply a pool and a nice resort area but that didn’t exist.

I recently stayed at your hotel and wanted to share my appreciation. The property was very clean, and the staff was quick to respond to any requests. When I mentioned in passing that the lotion in my room was low, a team member promptly came to the door with a replacement bottle. That small act of attentiveness made my stay especially pleasant. Thank you for maintaining such a high level of service. I look forward to staying again. Warm regards,

You can park cross the street… DOWNLOAD PARK UP $12 for overnight stay Street parkings are free on Sunday

A good size room to spread out. Not usual at that price. Very clean

Willing to help

Rooms clean staff excellent.

Rooms are small and outdated. Room AC was loud. Food was mediocre. There are several nicer airport hotels nearby for only slightly more money.

spotless and very convenient location

Airport shuttle was convenient and staff was helpful. Room was clean and just what we needed.

Services wasn't that great. Even the phone wasn't working.

Room was clean, the balcony was good to at night

Was informed that room would be cleaned every other day however room was only cleaned upon request. Even with the request the room was not cleaned. It seems as though there is either short staff or lazy staff.

Great shower and clean, comfortable bed. The airport shuttle is convenient.

I asked for housekeeping they did not provide it , online it stated that free breakfast and I got there. They said it starts at $21.

Friendly staff, clean, close to many amenities.

We had a great stay and the front desk staff was attentive. Great snacks and handling of luggage. Shuttle is a nice bonus.

Yes everything

Clean room

The building's entrance and parking lot are quite unpleasant due to bad smells and foul odors. The parking fee is unreasonably high and cannot be exempted. It's a rip-off.

Clean room and staff is very nice

Very enjoyable stay.

Everyone was very helpful and friendly!

Great place

The staff was very friendly and accommodating. The parking is pretty steap. 55plus tax per night. But excellent stay over all.

wasn’t ready.

Everything thing was good with the property except the amount it cost to park which should be included with the stay. They could have had a continental breakfast for those who didn't want to pay almost 22 dollars for breakfast. It was cheaper to go to Dennys or Ihop and get exactly what i wanted. But over all it was a nice place

charged me 12USD after I left hotel without a reason

It wasn't clear where to park to unload luggage, was given poor instructions and would up paying for parking I didn't need. No help was provided for luggage.

Combine y

The front desk situation was just as bad. There was only one employee working, moving incredibly slowly with no support staff in sight. We waited nearly 40 minutes just to check in. When we explained the parking issue, they acted clueless and claimed we should have “spoken to the front desk” to avoid the fee — even though we literally did. If they actually listened or provided proper guidance, this entire situation could have been avoided. To make matters worse, they refused to help us with a refund for the first night’s parking, despite the fact that the confusion and inconvenience were entirely caused by their lack of communication and professionalism. No accountability and no effort to make things right. If we had known how disorganized the parking process was and how poor the customer service would be, we would have never booked this hotel. It was truly disappointing from start to finish. Hands down the worst hotel we have ever stayed in.

The location was convenient and the airport shuttle was good. It is a bit of a sketchy area. The staff were good and everything seemed clean. The major complaints are it was quite possibly the most uncomfortable bed I’ve ever slept in. It was soft and lumpy and clearly ready for replacement. The other complaint is the walls were too thin.

Protest woke us before the crack of dawn left before 8 had to cross picket lines to do so

This room checked all of my boxes except for parking (it's paid, not free). I had a fantastic stay. Service was always incredibly helpful and nice.

Excellent service! Clean room!

Highly recommend this Hotel!!

Room dirty Carpet dirty towels dirty

Loved the airport shuttle and how often it ran. Nice hotel with comfortable amenities.

It's very conveniently located close to the airport, rooms are clean and spacious. Staff members were very kind and we greatly appreciated the majority of them being bilingual.

It was a nice room

Great location, professional service staff.

The staff were so amazing and professional! The room and the view were breathtaking. The airport shuttle was on time and efficient. Honestly, I would rebook this hotel next time I’m in LA. Would highly recommend?

The staff, the room were all very nice

Great staff. Only complaint is how absurdly loud the heat/AC unit was. We finally turned it off entirely in order to sleep.

Stay was fine but the air port shuttle was terrible.

Clean rooms, friendly staff. Airport shuttle was great.

Very clean room, comfortable and all of the staff were very friendly and helpful. Well be back on our travels

Room is excellent. Beds are comfortable and bathroom is clean. Bathroom needs to be modified to prevent unexpected falls while taking a shower. There are no handrails to grab and nothing on the bathtub floor to prevent falling. I fell while showering and suffered bruised abdominal muscles. My abdomen muscles still hurt when I move.

Clean and comfortable room plus excellent restaurant staff.

Just accept the 5 stars and be good with it

Just overall great place

Awesome

I FEEL THEY SHOULD IMPROVE QUALITY OF THIER ROOM SERVICES. LIKE DO CLEANING OF ROOM EVERYDAY IRRESPECTIVE OF GUEST INFORMING OR NOT SINCE IT RULE OF HYGIENIC MATTER. OVERALL IT WAS GOOD.

The bed was super comfy and the staff was absolutely amazing.

Hotel was clean and inviting. The menu offering sin the restaurant was subpar.

Hotel was fine, checked out and got hit with a $12 charge later in the day. Have tried calling the hotel several times, no answer no matter which option I chose. Not happy with this experience and we fly through LA pretty often.

The stay was fine for overnight. Courteous staff. The on site restaurant was good. The shuttle bus service left quite a bit to be desired. It was VERY slow. We actually almost took an Uber.

Clean

Other than the noise issues tho hotel was ok.

good

Close to the airport, good for a layover. Staff was nice. The room was clean and perfect for what I needed. I would book it again.

There were no parking. You have to pay 50$ per day for parking, they fail to mention this in the listing.

Staff was courteous

Overall a prety hotel.

This is our usual hotel when we go to an event nearby (crypto, kia forum, YouTube theater)or when we travel out of LAX.

On a side note: the cleaning and maintenance staff were amazing. Each person I encountered were so friendly and kind. However, I did interact with3 different front desk staff and they were quite snobby and cold (all 3). It was fine- I gave high marks for the other staff, not the front desk. We tried calling the front desk at least 6 different times and nobody ever answered. I finally had to go down stairs to talk to them. That was strange. I will come back though. It was a great stay.

Rooms were clean, but each time we turned on the water in the shower it came out brown. Had to let it clear out each time before we used it. The staff was great

Room is good

Great but check in start time is too latr

Its a good hotel for staying

Had a great time. Would stay again.

Our king size bed was so comfortable! It was a clean room. Great lighting. The view was even great.

The rooms are very clean, the area around the hotel is very nice, and though the hotel is by the airport, you don’t hear a lot of plane traffic overhead just a great overall experience.

Room was spotless! What surprised me is the fact that I had to pay 55 dollar per night for parking my car at the hotel premises, even though im a guest.

I appreciated the responses I received to my requests, including the cleanliness of the room. A very enjoyable stay that I will repeat.

Room was good. Towel had big clump not mine. Morning staff excellent as well as morning security guard. Shuttle from airport took several non hotel guests before hotel guests were dropped off. Pleasant but didn’t think that was right

Great location. Excellent room. Very cool staff. Highly recommended.

Everything was good

I always have good experience with the Hilton

People were nice and helpful

Coffee/tea selections in room isnt good. And the coffee machines arent cleaned and serviced well. Very very loud Aircondition. Best thing was the bed and pillows. The best in any other comparable hotels.

Property is nice, but there’s not many places you can walk to in this area except for the McDonald’s next-door

- breakfast was included in my expedia search but hotel said i have to buy extra - car parking is $55/day that is a rip off for guests, especially during low season

Easy access to airport

Staff wonderful and very nice hotel.

Convenient to airport!

The hotel itself was fine, but the traffic noise was so loud it kept me up almost all night despite earplugs and white noise.

Clean room, staff was great.

We were assigned a room designed for someone who uses a wheelchair, which isn’t a good choice if you don’t use a wheelchair. This hotel doesn’t have a pool as the pictures on the website show, pool was removed a few years ago. We were awoken at 6 am due to a union protest on the sidewalk in front the hotel. Finally this is the only property that I ever stayed at that adds a worker protection fee to the bill. Would never stay there again.

Room was beautiful, and the staff were very nice and professional

Courteous staff, great location

No

The room was comfortable and clean

Food was not that bad

Staff were great, the room was clean upon arrival

Clean and convenient, close to sofi.

Conveniently located close to the airport and offers a free shuttle which is very helpful.

Room and Staff

The room was nice. The staff who checked me in was great. It was a guy. In the morning there was a female staff member taking on her phone and seemed annoyed when I wanted to pay for something from the store.

Great experience. The shuttle service was very convenient and included with the stay. Shuttle came every 15 minutes and the hotel is only a couple miles from the airport.

Excellent!

Room was nice. Lots of noise from outside but it is right by the airport so lots of traffic in and out. Close to the train stop too

No issues. Good stay.

Nice clean room. Next door to Starbucks!

The cost to park is outrageous along with the cost of the breakfast buffet

Clean room,great location

Yes

Front desk staff very nice. Room really nice, up to my standards. Would definitely stay here again.

The hotel is nice and updated. The hotel shuttle is horrible and takes 30 mins to show up and getting a Lyft or Uber to the hotel is a nightmare because you need to take a bus to the ride sharing stop which is just a mile from the hotel.

Airport shuttle was fine. Clean room. Front desk very friendly

Staff was courteous and efficient

Very clean and neat room, Friendly staff very understanding and caring. Good Location and very close to the airport

The room was not what I expected

The room is very clean and pleasant with everything ai needed.

Hotel amenities minimal.

Didnt use the shuttle it was cold so no air conditioning

Easy shuttle

1. Breakfast was not complimentary but carries a $20+ charge for breakfast buffet 2. $55 parking fee was not disclosed at time of booking. Had no choice, but to pay it because there were no options for parking anywhere around the property.

All of the above. The restaurant was great. Inexpensive, good variety with great staff.

Air was fine.... shuttle was convenient

The front desk never answered their phones when I called them through their landline. It was also mentioned as smoke free floor but I doubt that. Overall, they could have done better in service. Rooms were well maintained though. Thank you!

The hotel was poorly constructed. I get it's an airport hotel, but at least try to insulate the sound of airplanes all night and even street traffic. It was a pretty sleepless night before our morning flight. Also, a problem with the booking process. Expedia promotion kept telling me that me that all fees were included in the quote. Once I was made to prepay in order to hold the room at the promoted rate, I got a note back telling me there would be an additional mandatory administrative fee to be paid at the hotel. I'm not even sure that this is legal. I wrote to the hotel to complain about this shaky tactic. I got a response from a Mr. Patel, but the fee was on the invoice and charged to the credit card I had to give in order to check in. The fee looks to be something the hotel agreed to with the local union, and then just passes on to guests. I didn't agree with the union. I think the right thing to do is to disclose the administrative fee up front or be prepared to rebate the charge.

The airport shuttle was frustratingly disorganized. Sometimes the drivers wouldn’t stop to pick up, and when a new shuttle arrived, it was crowded full of people who obviously weren’t pick up from the previous shuttle. Very difficult to figure out when the shuttle would arrive and if you’d be able to get on it.There was a random wet spot on my carpet that never got dry. The beds were like cardboard. The hotel overall was fine for a very short trip, but I would never choose this place for an extended stay. The staff was nice enough.

It’s an ideal location for the airport

Good hotel

It fine

Ok

Great stay! No issues noted.

clean room. nice staff

Staff was helpful whenever needed.

Friendly front desk was key

Loved that it had airport shuttle for free they let us check in early for free! Staff was nice!

Great bed! Clean facilities.

Yes

The rooms are not made up in the mornings and if one wants to have it made up it has to be advised before 11am. We ended up with three days of no service. The cost of parking is $50 per day and it’s not even valet it self park.

Clean room,comfortable and quiet.

clean room good bed but there was no doorman or bellman no one to help with heavy luggage et

Quick & courteous check in, nice room, would definitely stay again. Easy shuttle.

The staff was great. They were also friendly. Enjoyed the food and the bartender was great as well. I enjoyed my stay.

It was great

Rooms are clean, staff is helpful will stay here again!