Best Western Plus Glendale

The room was comfortable, clean and quiet. The room included a mini refrigerator and microwave, plus desk and chair and reading chair. The breakfast had lots of options, including gluten free cereal and fresh fruit. The hotel filled up over the weekend and with more people, the wifi seemed to slow down, a minor inconvenience. There is a grocery store and other stores nearby. We have stayed here before and will be back.

The jacuzzi was not hot at all. Property needs some cleaning/maintenance.

Great stay. Thanks. Room was very clean.breakfast was good

Location was a key factor. Staff was very helpful.

Breakfast has good food selection. AC does not really cool off the room despite low temperature adjustments. Over all cleanliness was fine until I saw a BIG ROACH crawling near the toilet.

We enjoyed our stay the breakfast was great full and they have the coolest coffee machine in the breakfast room we went for a swim and all in all its what you ask for and pay for a decent room with great breakfast

Room furnishings is somewhat outdated and the drapery is old looking as well. A new fresh up to date remodeling would be more attractive and conducive to prospective tenants.

Everything! No vent in the Bathrooms.

1) I did not like the box’s piled up in front of our door and the noise of people moving furniture in and out of the rooms next to us the first two days This noise was mostly during the day people moving box’s to and from the rooms next to us. The last day of our stay this noise woke us up at 3:15am 2) The strong smell of pot in the afternoon.

The whole property & parking lot looks like break in! It was scary we didn’t choose to stay our time. The front desk Asian man as mean & hateful even to Expedia people trying to help our dangerous surroundings! Don’t stay with family

The breakfast could be better; the kitchen is small. Also, it's ridiculous that their parking lots charge a fee.

Great stay

Clean room

Nada aquí

Very good

Exceptional

The room was bad and smells bad too

Breakfast was really great lots of choices love the coffee machine

Simple, clean, no frills hotel. Breakfast was good. Parking was tight.

Passable

Disappointing

Everything was great thank you

Very clean room every time I go into LA I always book a room here. Staff is very nice. The room is super clean close to the freeways highly recommend. The breakfast is really good as well. My granddaughter is picky and she really liked it. Easy parking as well.

Exceptional

Very good

Very good

Location Staff

Location Staff

Clean room, comfortable bed, excellent breakfast

I booked the room at the Jacuzzi tub. The pictures did far more justice to the room than the room itself. It was very old. If they updated it, it would’ve been a much better experience.

Close to freeway, the free breakfast and easy check in and out

Exceptional

Close to freeway, the free breakfast and easy check in and out

Everything was perfect

Yes

Very good

100% recommend

Great food. Comfortable set up Keep up the good work

Great food. Comfortable set up Keep up the good work

Clean rooms, it will do the job, but thin walls and tight parking.

Pleasant

Exceptional

Clean.

Good Clean.

None

Clean rooms, average breakfast great staff

The staff were friendly when I spoke to them, but we werent told about any of the offerings (like a band to let us into a local gym), the pool was dirty at the bottom and the spa was a hot tub with no heat then the jets broke. Our room was decent, but the tech is outdated/very well used so it didn't work great - the AC only kept about half of the room cool. The bathroom had a bunch of hair left from I assume the previous guests in the shower, but the bedding and towels were clean Sounds from the highway definitely come in, especially if you have any windows open - you are RIGHT off the highway. But I knew that going in, so that wasn't a surprise. I will say it was nice to get to choose which floor we were on and checking out was super easy~ Breakfast is standard fare, my partner was pretty pleased with the amount of protein offered. Plus there's a water cooler by the coffee so you can keep your water bottles full~

We missed breakfast unfortunately but overall the room was excellent organized and super clean. Young lady in check in/out was very nice and attentive. Excellent customer service skills. Easy self parking. $12 per vehicles very reasonable price. Deposit reimbursed within seconds after turning in the key. Definitely recommend and will book my stay with then next time. (Room 104 guest)

Pool was dirty the spa pool was super cold water didn’t have warm or hot water at all😒 room was cleaning but wall had holes and shower head had white dust in it parking lot was super duper reduce for cars to park staff and house keepers had a face that when I said good morning they didn’t even say morning back not friendly at all

Too close to noisy freeway

Close to Haven studios for Let's Make a Deal Too close to noisy freeway

Need to clean the air conditioning unit. Smelled like someone had urinated in the vents, so imagine the smell of the air coming out. I had to turn it off because of the stench. The walls are thin so heaven help you if you are next to a circus monkey that stays on the phone all night! I complained to the night person but the chimp neighbor continued his monkey shines! I’ve stayed here several times so it’s not usually bad….

M

Stayed here because it was 5 minutes from my daughter’s new place. We had a room with a jetted tub was very nice for end of the day relaxation. All amenities were nice but the best of which was the all day coffee. We really appreciated being able to have it hot at any time of day. Thank you for the hospitality will come again

Complimentary breakfast Air conditioning equipment noise (fortunately the mild weather allowed to shut it off at night to be able to sleep without being waken up by its noise) The desk chair backrest was worn out, it was kinf od depressing to see it The TV guide chart did not correspond to the channels on screen The shower floor drain did not clear the used water quickly enough, same with the sink drain

Easy

For me, the value of a hotel stay has never been about price or luxury, but about the feeling a place gives you. Hotel Glendale has a warmth and comfort that’s hard to describe but easy to feel. While I’ve briefly explored a few other hotel properties during this time after experiencing a house fire and searching for my next home, it’s made me realize how special this place really is. Even being at a beachfront property on a high floor right now, I still find myself thinking about the cleanliness, care, and heart that exists at Hotel Glendale. The thoughtful details around the hotel,the vending machines on each floor, the fresh H₂O station, and the latte machines, are small touches that make the experience even more comforting. Thank you again to Hotel Glendale, and especially to Kae from International Guest Services at the Front Desk and Bri from Housekeeping Guest Specialist for helping turn what could have been a difficult time into something that still felt warm, welcoming, and memorable. It truly mea

It was a lengthy check-in process. There were system issues, and tech support was called. Also, there was a lack of transparency regarding a $12 parking fee. In principle, I cancelled the rest of my stay.

Yes

La habitación está muy limpia ,lo que no me gusto es el estacionamiento para mo carro y lo vibrant extra

La habitación está muy limpia ,lo que no me gusto es el estacionamiento para mo carro y lo vibrant extra

Breakfast was excellent and stay was good and very clean.

Good breakfast, very helpful staff and clean room.

Good breakfast, very helpful staff and clean room.

Everyone is accommodating.Clean place overall

Everyone is accommodating.Clean place overall

Great room

Great room

It was good staff are very friendly!safe place as well

It was good staff are very friendly!safe place as well

Very courteous staff

Very courteous staff

Room was clean, breakfast was excellent, staff were nice and friendly The furniture is old with scratches and the sofa chair has some faint stains. The bathroom thing where the towels hang just broke off from the hinge. I especially do not like the $12 parking fee.

Good stay. Nothing to complain about.

Good stay. Nothing to complain about.

1. Bed Pillows were small square "decorative" pillows, not actual sleeping pillows. (UGH - I have a pictures!) 2. Bathroom sink was backed up. (UGH - I have pictures!) 3. Shower was backed up and I have to wash my feet outside the tub after I took a shower due to filmy water (UGH - I have pictures!) 4. Outlet in the bathroom did not work and I had to do my hair by the bed with no mirror. (UGH - I have pictures!) 5. Outside was VERY seedy and sketchy people loitering around when I arrived. I put a chair under the door knob to feel a little safer, but I didn't. I have a really nice, expensive car and was scared and hoped it would be there in the morning (UGH!!). I was by myself and did not sleep all night (UGH!!) You REALLY need to take this hotel (can you call it that -???) off your list, it was disgusting and I will let everyone know - UGH!!

1. Bed Pillows were small square "decorative" pillows, not actual sleeping pillows. (UGH - I have a pictures!) 2. Bathroom sink was backed up. (UGH - I have pictures!) 3. Shower was backed up and I have to wash my feet outside the tub after I took a shower due to filmy water (UGH - I have pictures!) 4. Outlet in the bathroom did not work and I had to do my hair by the bed with no mirror. (UGH - I have pictures!) 5. Outside was VERY seedy and sketchy people loitering around when I arrived. I put a chair under the door knob to feel a little safer, but I didn't. I have a really nice, expensive car and was scared and hoped it would be there in the morning (UGH!!). I was by myself and did not sleep all night (UGH!!) You REALLY need to take this hotel (can you call it that -???) off your list, it was disgusting and I will let everyone know - UGH!!

The room was not clean at all, it had very old furniture and door was broken with foul smell in the room.

The room was not clean at all, it had very old furniture and door was broken with foul smell in the room.

The staff!!!!! From check in to check out. They were super friendly and accommodating, no matter the hour or the random request I had. The manager made his presence known and the closed gate parking gave such a sense of security. The female night staff we’re informative about on site amenities. I will definitely come back. The breakfast was yummy and different daily. The chairs for guest were uncomfortable

Everything good so far so good

Everything good so far so good

It was good!

It was good!

Location was decent

Excellent location, courteous staff, clean rooms, parking, breakfast, great price

very clean

breakfast was good service was really good the room was a bit tight

Great

Great

Staff was excellent , always friendly. Facility could use come upgrading.

Breakfast ok Staff very griendly

Breakfast ok Staff very griendly

Very good

The room was clean and the staff was very friendly even at 2 am when I lost my key.

The room was clean and the staff was very friendly even at 2 am when I lost my key.

The room is clean and the attitude of staff is okay although sometimes they are not patient to answer our questions.

The room is clean and the attitude of staff is okay although sometimes they are not patient to answer our questions.

The room was clean and staff was courteous. Breakfast was ok, but I wasn't blown away. Hotel was conveniently located, right off the freeway but not recently updated. It definitely shows signs of being well used. Price was right and cleanliness served our purpose for a one night stay.

The room was clean and staff was courteous. Breakfast was ok, but I wasn't blown away. Hotel was conveniently located, right off the freeway but not recently updated. It definitely shows signs of being well used. Price was right and cleanliness served our purpose for a one night stay.

Love it

Love it

Front desk was barely polite, seems annoyed if I asked any questions. They charged extra $12 for parking per night.

Front desk was barely polite, seems annoyed if I asked any questions. They charged extra $12 for parking per night.

Clean room

Clean room

We have had much better experiences than this in the past at other Best Western Plus locations. The main problem was noise from an adjacent room. We could hear the television through the wall very clearly, and the TV was on for every minute of our stay, including overnight. Staff refused to do anything to rectify the situation. Also, there was quite a bit of traffic noise coming into our room from the busy street outside. The bed and bathroom were nice; but the furniture looked worn and shabby. The place definitely needs a renovation.

We have had much better experiences than this in the past at other Best Western Plus locations. The main problem was noise from an adjacent room. We could hear the television through the wall very clearly, and the TV was on for every minute of our stay, including overnight. Staff refused to do anything to rectify the situation. Also, there was quite a bit of traffic noise coming into our room from the busy street outside. The bed and bathroom were nice; but the furniture looked worn and shabby. The place definitely needs a renovation.

What really stood out to me during my stay was how smooth everything felt from start to finish. The check-in and check-out were super easy, the room was spotless, and the staff — including the cleaners — were incredibly polite and welcoming. I loved the amenities and the free breakfast, and the location turned out to be really convenient for everything I needed to do. Parking was easy, and the Wi-Fi actually worked well, which is a big win. Overall, it just made the whole stay feel comfortable and stress-free.

What really stood out to me during my stay was how smooth everything felt from start to finish. The check-in and check-out were super easy, the room was spotless, and the staff — including the cleaners — were incredibly polite and welcoming. I loved the amenities and the free breakfast, and the location turned out to be really convenient for everything I needed to do. Parking was easy, and the Wi-Fi actually worked well, which is a big win. Overall, it just made the whole stay feel comfortable and stress-free.

was good. Would stay again

was good. Would stay again

I didn’t get a chance to try the breakfast because I had to leave so early in the morning, but it is a great hotel close to where I needed to be only thing that I was somewhat disappointed about was being charged to park there

I didn’t get a chance to try the breakfast because I had to leave so early in the morning, but it is a great hotel close to where I needed to be only thing that I was somewhat disappointed about was being charged to park there

Hotel is close to a freeway, so you can hear the cars at all times. Breakfast was ok for the price. Bed was not comfortable as others Best Western hotels. The hotel is clean and the lady at registration was very polite.

Hotel is close to a freeway, so you can hear the cars at all times. Breakfast was ok for the price. Bed was not comfortable as others Best Western hotels. The hotel is clean and the lady at registration was very polite.

The staff were friendly and helpful, the beds were comfortable and the towels were well-stocked. This hotel is right on a busy street, so thwre was a lot of traffic noise throughout the night. Also, the parking aoaces are the smallest spaces I have ever seen, ans every single car was parked on/over the line, it was pretty nerve-wracking to park.

The staff were friendly and helpful, the beds were comfortable and the towels were well-stocked. This hotel is right on a busy street, so thwre was a lot of traffic noise throughout the night. Also, the parking aoaces are the smallest spaces I have ever seen, ans every single car was parked on/over the line, it was pretty nerve-wracking to park.

Some of the items inside the room were broken and air conditioner wasn’t working properly as well the tv wasn’t either.

Great breakfast!

Great breakfast!

Close to our location & served breakfast which was yummy Next to Freeway & high traffic area

Breakfast was always hot and ready. The AC kept the room cool and the bathtub was incredible

Breakfast was always hot and ready. The AC kept the room cool and the bathtub was incredible

Outdated, but close to where we had to be

Outdated, but close to where we had to be

everything

everything

Poor

Poor

Powder eggs and ultra thin bacon weren't great. Was on 2nd level, could hear footsteps from room above.

Powder eggs and ultra thin bacon weren't great. Was on 2nd level, could hear footsteps from room above.

Perfect place to stay. It's close to everything you need

Perfect place to stay. It's close to everything you need

The check in staff very professional. Did not like an additional $12 to park a car.

The check in staff very professional. Did not like an additional $12 to park a car.

Nice place.

Nice place.

Nice quiet safe motel. I liked the green theme. Proper front desk service. Helpful when I had a problem with an electrical item in my room. That was fixed. Nice bed, fresh linen. Parking was extra which I didn’t know until I checked in. There is a small pool I didn’t use. There is a small patio area out front we did use which was nice. Vending machine on site but there is a Ralph’s a block away. Breakfast was included but was quite basic. There are plenty of great places to eat breakfast, lunch, dinner etc East on Colorado. I recommend Cindy’s and Oinkster . I would have liked a safe in my room. I will 100% stay here again.

Nice quiet safe motel. I liked the green theme. Proper front desk service. Helpful when I had a problem with an electrical item in my room. That was fixed. Nice bed, fresh linen. Parking was extra which I didn’t know until I checked in. There is a small pool I didn’t use. There is a small patio area out front we did use which was nice. Vending machine on site but there is a Ralph’s a block away. Breakfast was included but was quite basic. There are plenty of great places to eat breakfast, lunch, dinner etc East on Colorado. I recommend Cindy’s and Oinkster . I would have liked a safe in my room. I will 100% stay here again.

We enjoyed our stay. Location was perfect. It's very close to two highways, so there is some traffic noise. But, we didn't mind it. I will continue to stay at Best Western properties when possible.

We enjoyed our stay. Location was perfect. It's very close to two highways, so there is some traffic noise. But, we didn't mind it. I will continue to stay at Best Western properties when possible.

The pillows were small like throw pillows, for such a King sized bed. I didn't like the lighting being on the ceiling right above the bed. Lamps on the wall on both sides of the bed would have been nice

They provided us with another room and the bathtub had issue draining water next morning. On top that the manager called on day 2 11:15am asking us to checkout the room as he wasn’t able to see us in the system after all the back and forth on the phone (while we were already on a tour in Malibu) he then threatened us saying that “I’m the manager here and it won’t be good for you if you do not cooperate “. Worst experience ever.

They provided us with another room and the bathtub had issue draining water next morning. On top that the manager called on day 2 11:15am asking us to checkout the room as he wasn’t able to see us in the system after all the back and forth on the phone (while we were already on a tour in Malibu) he then threatened us saying that “I’m the manager here and it won’t be good for you if you do not cooperate “. Worst experience ever.

The breakfast was fresh. Could use some fresh fruit

The breakfast was fresh. Could use some fresh fruit

Location. Probably the best mid priced option in the area Basic maintenance. I stayed in 2 different rooms during my week in Glendale and both bathrooms had broken towel bars. One came flying off the wall and hit my toe. Luckily I didn't get cut.

Everything went well with the staying

Everything went well with the staying

The first night I went to the jacuzzi and the water was dirty and the water was cold that’s not the way a jacuzzi should be it was the same the next 3 nights also there were 2 girls arguing at about1 in the morning then the police came about 1 a.m. to talk to one of them. The 2nd night there were people playing music in the parking lot until 10 pm then in the morning around 5am there was someone dragging there suitcase down the stairs.

The first night I went to the jacuzzi and the water was dirty and the water was cold that’s not the way a jacuzzi should be it was the same the next 3 nights also there were 2 girls arguing at about1 in the morning then the police came about 1 a.m. to talk to one of them. The 2nd night there were people playing music in the parking lot until 10 pm then in the morning around 5am there was someone dragging there suitcase down the stairs.

Great location. Proximate to the Glendale malls yet far enough away from the barbarism of DTLA !!

Great location. Proximate to the Glendale malls yet far enough away from the barbarism of DTLA !!

Hotel was double booked and my cancellation with Hotels.com did not process. I received a charge for $155.30 as a no-snow which I cannot resolve. I am waiting for the hotel manager to return my call. Im told by Hotels.com that the Best Western manager must approve and authorize the refund charged by Hotels.com as a no-show. I am awaiting a resolution to this matter.

Hotel was double booked and my cancellation with Hotels.com did not process. I received a charge for $155.30 as a no-snow which I cannot resolve. I am waiting for the hotel manager to return my call. Im told by Hotels.com that the Best Western manager must approve and authorize the refund charged by Hotels.com as a no-show. I am awaiting a resolution to this matter.

Good stay

Good stay

Best bed i have ever slept in at a hotel! Loved the walk in shower. Pool are a bit unkept. But they did turn on hot tub and that was enjoyable.

Best bed i have ever slept in at a hotel! Loved the walk in shower. Pool are a bit unkept. But they did turn on hot tub and that was enjoyable.

"Veronica" at the Reception Desk was Exceptional, Welcoming, Cheerful & Helpful. My wife & I were very Grateful.

"Veronica" at the Reception Desk was Exceptional, Welcoming, Cheerful & Helpful. My wife & I were very Grateful.

Clogged sink and fire detector going off at 7am on Sunday. Staff was rude and unhelpful. Dont stay there!

Clogged sink and fire detector going off at 7am on Sunday. Staff was rude and unhelpful. Dont stay there!

The woman at the front desk wasn't nice to the guests. She was unnecessarily difficult when asked for supplies. And her bad attitude was the reason I avoided getting supplies. The room was overpriced for the quality. And there was constant noise coming from the park next to the hotel.

The woman at the front desk wasn't nice to the guests. She was unnecessarily difficult when asked for supplies. And her bad attitude was the reason I avoided getting supplies. The room was overpriced for the quality. And there was constant noise coming from the park next to the hotel.

The room served it's purpose. Definitely an older hotel. The shower in our room was partially broken. The water wasn't fully blocked at the faucet to go up to the shower, and the pressure definitely sucked. The breakfast wasn't anything special. At least it was included.

The room served it's purpose. Definitely an older hotel. The shower in our room was partially broken. The water wasn't fully blocked at the faucet to go up to the shower, and the pressure definitely sucked. The breakfast wasn't anything special. At least it was included.

Small space for a quick visit for Ros

Small space for a quick visit for Ros

Only one employee to check in all the guest waited 20 plus minutes to check in.

Only one employee to check in all the guest waited 20 plus minutes to check in.

Enjoyed the breakfast. Shower head seemed 20 years old, which made for poor water flow. Small pool.

Enjoyed the breakfast. Shower head seemed 20 years old, which made for poor water flow. Small pool.

front desk was very helpful and it was a great stay

front desk was very helpful and it was a great stay

This is my parents go to motel when in LA.They like being able to have their car right outside room and they usually accomodate them when asking for first floor room by office.Its near all they need.

This is my parents go to motel when in LA.They like being able to have their car right outside room and they usually accomodate them when asking for first floor room by office.Its near all they need.

Great

Great

friendly staff

friendly staff

Great stay

Great stay

The air conditioning did work to well

The air conditioning did work to well

Great location.

Great location.

office lady had attitude

office lady had attitude

It was a great stay. The breakfast was a bit overcooked and burnt, but other than that we had a great stay.

It was a great stay. The breakfast was a bit overcooked and burnt, but other than that we had a great stay.

Great location and comfortable bed.

Great location and comfortable bed.

This hotel gets the job done for a quick stay.

This hotel gets the job done for a quick stay.

Very sub par location at best. Very basic and they offer water from a spigot for hot or cold at all times, however they will charge children $2 for bottled water when they come into the lobby. Very frustrating! Also charges $12 per day for parking in a tiny lot with compact spots. Parking in Glendale isn’t that difficult or expensive at ANY HOTEL

Very sub par location at best. Very basic and they offer water from a spigot for hot or cold at all times, however they will charge children $2 for bottled water when they come into the lobby. Very frustrating! Also charges $12 per day for parking in a tiny lot with compact spots. Parking in Glendale isn’t that difficult or expensive at ANY HOTEL

Easy check in and quiet place to stay

Easy check in and quiet place to stay

The check in clerk was hostile through the process once complete she became nice. she was on her phone the entire time.Post check in she became nice and was attentive and helpful. Free breakfast buffet was great day clerk for check out was great. Male Manager came through ignored me and told clerk to get to meeting. Upper management needs hospitality training -rude. Too bad, but overall good.fyi.

The check in clerk was hostile through the process once complete she became nice. she was on her phone the entire time.Post check in she became nice and was attentive and helpful. Free breakfast buffet was great day clerk for check out was great. Male Manager came through ignored me and told clerk to get to meeting. Upper management needs hospitality training -rude. Too bad, but overall good.fyi.

Booked hotel because it was 4 star rating. Sorry, I would only give a 2. Discovered the property old and not upgraded much. Right next to freeway, so very noisy. Old furnishings smelled of smoke from years ago. TV remote very hard to use, never could unmute the sound and too late to call the desk. Only plus was the breakfast which had many options.

Booked hotel because it was 4 star rating. Sorry, I would only give a 2. Discovered the property old and not upgraded much. Right next to freeway, so very noisy. Old furnishings smelled of smoke from years ago. TV remote very hard to use, never could unmute the sound and too late to call the desk. Only plus was the breakfast which had many options.

My company had to move me to another hotel because the bedding/room had mold or something that gave me flu like symptoms and hives

My company had to move me to another hotel because the bedding/room had mold or something that gave me flu like symptoms and hives

Great and easy to use

Great and easy to use

We never got a chance to get breakfast, as we had to leave each day before their breakfast service started. But it sure smelled good when we were checking out (also a fast, easy process). There are a number of fast food places right down Colorado Blvd. and a Ralphs grocery store too. That was convenient. And this hotel is right off the Glendale Freeway, an easy drive to the LA Convention Center. If I had any complaint, it was that the tub/shower room was really cramped, and for some reason when we turned the fan on during our second night, we could smell cigarette smoke either from outside or another room. But overall, my son and I were very pleased and plan to make this our home base when we need to be at the Convention Center or in the Glendale area.

We never got a chance to get breakfast, as we had to leave each day before their breakfast service started. But it sure smelled good when we were checking out (also a fast, easy process). There are a number of fast food places right down Colorado Blvd. and a Ralphs grocery store too. That was convenient. And this hotel is right off the Glendale Freeway, an easy drive to the LA Convention Center. If I had any complaint, it was that the tub/shower room was really cramped, and for some reason when we turned the fan on during our second night, we could smell cigarette smoke either from outside or another room. But overall, my son and I were very pleased and plan to make this our home base when we need to be at the Convention Center or in the Glendale area.

It started with an argument over changing my room and how because I booked with Hotels.com I would have to cancel instead of just moving to a different room with two beds. This after I’d called in advance and was told it was “no problem.” Then, the bathroom towel rack was broken, the room phone never worked, the condition holder was broken.

It started with an argument over changing my room and how because I booked with Hotels.com I would have to cancel instead of just moving to a different room with two beds. This after I’d called in advance and was told it was “no problem.” Then, the bathroom towel rack was broken, the room phone never worked, the condition holder was broken.

Clean rooms. Enjoyed the complementary breakfast. Location is great close to everything. Only issue was parking. Not enough spaces for larger vehicles.

Clean rooms. Enjoyed the complementary breakfast. Location is great close to everything. Only issue was parking. Not enough spaces for larger vehicles.

Additionally, of the 3 double beds we had booked, one had no knob in the restroom; and in the 2nd room the restroom washbasin was clogged. When we went to the night clerk she was very rude and informed us nothing could be done and to talk to manager the following day. We had checked in late around 10.30 pm. The other day the manager informs me that the maintenance would not be available until the following day. Hence we cancelled our booking for the next 2 days out of 3 days. Strongly recommend avoiding this property.

Additionally, of the 3 double beds we had booked, one had no knob in the restroom; and in the 2nd room the restroom washbasin was clogged. When we went to the night clerk she was very rude and informed us nothing could be done and to talk to manager the following day. We had checked in late around 10.30 pm. The other day the manager informs me that the maintenance would not be available until the following day. Hence we cancelled our booking for the next 2 days out of 3 days. Strongly recommend avoiding this property.

The rooms are not so bad, but the parking lot spaces are really narrow. The area is really noisy, closer to roads and there is no acoustic isolation for the rooms. In addition the air conditioning is noisy and close of the bed, also creating more noise. But the really good point is the staff. Outstanding!!!!

The rooms are not so bad, but the parking lot spaces are really narrow. The area is really noisy, closer to roads and there is no acoustic isolation for the rooms. In addition the air conditioning is noisy and close of the bed, also creating more noise. But the really good point is the staff. Outstanding!!!!

The rooms are ok, but the parking lot spaces are so narrow and there is no private entry to access the rooms, it's like a motel. The staff is absolutely awesome!!!!!

The rooms are ok, but the parking lot spaces are so narrow and there is no private entry to access the rooms, it's like a motel. The staff is absolutely awesome!!!!!

Other than that I didn't really like

Other than that I didn't really like

Clean rooms and service met expectations.

Clean rooms and service met expectations.

In overall, everything was very good.

In overall, everything was very good.

the bathtub stopper is not fully functional and keeps water leaking.

the bathtub stopper is not fully functional and keeps water leaking.

Pool n hot tub small and cold... breakfast is good though

Pool n hot tub small and cold... breakfast is good though

Easy check in fine stay

Easy check in fine stay

It is a very noisy location. The building is quite old with little insulation to keep out outside noise and noise from adjoining rooms. No carpets or lamps in the rooms. Just overhead lighting. Not a good value.

Basic hotel room. Clean. Good room cleaning each day. No bedside lamps. Small room. Bed a little firmer than i like but I realize that's personal preference. Pretty noisy with traffic and other guests. Not exactly what i was expecting based on the pics online. Overall a serviceable basic hotel room.

Decent place to stay. Hard floors so if you’re under anyone it could get loud. The pool is a joke but the room seemed clean.

Stay was ok for the price.

Stayed here twice and had a great experience both times.

Staff is great and the breakfast was fantastic!

Everything good

Parking was a little to close to eachother. I couldnt get in my car cause the person parked so close but thats the way the set up is

Rooms are nice. And more importantly clean. Front desk staff were very friendly and helpful. The only downside is parking is very limited. And spots are narrow.

Check in was great and quick. Friendly staff and nice breakfast area

Room was clean although we had to wait a few minds while checking in but staff was very kind assuring

Room was clean although we had to wait a few minds while checking in but staff was very kind assuring

Everything was good parking a little tight

The parking spots are impossible to get into

I just felt uncomfortable when in my room & i can hear people in the next room talking clearly, i noticed there was door between my room & there's, its locked but no buffer around that door, from the noises coming from their room. I know if I can hear them , they can hear me. Kinda weird.

The motel was completely booked but had signs up to help guests find the best route to the concert that most of us were going to. The breakfast in the morning was a nice added bonus!

Location

Great location but parking is crazy. Breakfast okay, not very options. Bed was hard and pillowd small

We flew in at 9:30 a.m. but check in is not until 3 pm. I called several times, asking if I could pay for an early check in but they said no. It was just me and my 10 yr old, so I was worried about not having a place to relax. I decided to show up to the property at 12:45 anyways and try to check in. They let me in early and we were beyond thankful since we had been up since 2am. They were so accommodating and nice. The next day we missed breakfast and they insisted my son take some apples and muffins before we left. We felt so welcome and safe and taken care of when we were so far away from home. We are definitely going to stay here again.

The amenities like hot tub and kid size swimming pool sucked

Actually quite a nice best western. Nice sized rooms & chairs with fridge & microwave. Nice bathrooms. Very good breakfast… nice staff. Overall a decent place. Thanks

Good location looks like a motel but nicely renovated

Xtra charge for parking, which he said wasn’t included

We woke up at 3 AM. Yelling and screaming went on for almost an hour myself and my family decided to check out early and leave the property.

The description and photos of the website do not match the reality. The pictures show a great Best Western but the reality is the hotel was not even closed . I had stay in many Best Western Plus hotels but this hotel was closer to a motel 6 quality. The hotel was dirty. The elevator was filthy. The room quality and cleanness was so poor. The noise level was a little too much. The room door had a good 1.5 inch gap at the bottom of the door. There was no Gym. In my opinion, this hotel should not be a bes. wester plus. The only thing that is superb is the customer service and friendless of the reception staff. The hotel is too expensive for its value.

This hotel has a parking fee, no laundry service area, pool not maintained daily. Overall, staff are friendly, helpfull and responsive. Good choices for breakfast, kind of crowded in their breakfast area.

no pad or pen in room, phone inoperable, but room and bath area clean and comfortable, location convenient, staff friendly, breakfast options good. Would recommend to travelers.

Thanks, Terry T’s Excursions

Great location considering the plans we had. Met what I’d call “Best Western Standards.” Relatively quiet area with shopping and food close buy. Parking may be an issue for larger vehicles, but parking in the area seemed to follow suit. Good visit overall.

Overall great location and the breakfast was great.

Friendly staff who go above and beyond

The hotel is very clean, everything is perfect

This hotel is clean and has spacious rooms that are nicely outfitted. Staff is very friendly and the nearby freeway is not really an issue when inside the rooms. There could be a little more counterspace in the otherwise very nice bathroom, though

Price point was okay. Free breakfast helped out and staff was very nice. Would stay again.

No safe in the room. Breakfast is ok.

You can hear every little noise. Even people walking by your room speaking at a normal volume.

Great location and room was good, will book again.

For a no-frills hotel it does the trick. Very friendly staff and a serviceable breakfast. Not the best neighborhood, and the parking spots are way too tight.

Everything was perfect, great customer service room was very clean I will most definitely stay there again

Really clean property. Nice staff. My room was spacious and updated. Across the street from some food places. I’m really happy with my stay. They had hot breakfast with this property too. I’d definitely recommend.

I was very disappointed in the property, and there was absolutely no parking. The car spaces were very small. Definitely not worth the money

Jetted tub was great. Parking was scarce to say the least.

Helpful staff

wish the pool was heated

I requested a room above the first floor and was well accommodated. Staff are polite and friendly. The area is full of shopping and dining options. Walkable.

I was very satisfied with everything. The guests were pretty noisy outside my door and late into the night, but other than that...it was very nice.

The staff was great. The room was clean, not spotless but clean. Very noisy. By busy highway and Main Street.

We should get a refund of the night stay. How do we go about that?

The parking lot was full of people waiting and trying to figure out what to do with zero information from the property

When I arrived at the Hotel it had no power and was closed. I need you to refund the payment.

The staff at the hotel were friendly. The room was clean. The free breakfast was nice. The parking isn't free, and the parking spaces are quite small. I would stay here again.

It was a great experience . The staff was nice ! Just that the parking spots are a little small . But you will find parking. The cleaning lady’s cleaned the room everyday we were there and super helpful with getting any towels or new sheets. Overall great experience.

Walking in the room was very clean, super comfortable and didn’t have any issues. Would highly recommend 10/10

Our stay was great! The property was clean and check in was fast and easy. Staff were friendly. Breakfast was good. Great location.

Overall good place to stay. The second day of our stay breakfast was limited.

There was nothing unique about this Best Western Plus, no gym. And the parking fee scam when we checked in. We found a roach in our wall and the television/cable was not working and the refrigerator was not cold enough to cool our liquids or the freezer ice packs.

Im not impressed with the room at ckeck in i couldn't understand the worker. Was informed i will have to pay for parking even know the website says free parking. The food was not that great 3 out of 10. Room was small and smelled strange thank goodness i had body spray to help that out. They skiped cleaning on day 2 and gave us no new towles cleaning lady was nice and night staff seemed nice when we went in to get hot water they helped us. I would not stay here again over priced oh and never had hot water for the showers so we had to take cold showers not fun