AC Hotel by Marriott Beverly Hills

Very good

It has been a long time since I have a stayed at a Hotel where the ALL the staff was Amazing. From check in to the roof top bar to Valet. Thanks to AC Marriott for making our quick High School Graduation visit better than we expected.

It has been a long time since I have a stayed at a Hotel where the ALL the staff was Amazing. From check in to the roof top bar to Valet. Thanks to AC Marriott for making our quick High School Graduation visit better than we expected.

Good facilities if you want a gym or swimming pool at your hotel. Nice breakfast, although a little expensive. I'd recommend Cafe Fresco for pancakes or similar, or Paris Baguette if you just want a coffee and a pastry. The rooftop bar is a nice space to enjoy. Rooms are the same soulless prefabs you get everywhere these days. No wardrobe, just a rail with 6 hangers and a couple of tiny drawers. In-house food at the bar isn't great but there are many good restaurants and cafes nearby.

Stayed here for my girlfriend’s 26th birthday, and we both loved it. We came all the way from New Jersey and stayed in the King suite with the city view, the room was very spacious and clean and the hotel location was perfect and in proximity of all our excursions

Pleasant

Amanda (the manager) provided excellent customer service. We also really liked Liz (waitress). She took really care of us. We enjoyed having dinner on the rooftop deck. The view was amazing! Valet only hotel

Amanda (the manager) provided excellent customer service. We also really liked Liz (waitress). She took really care of us. We enjoyed having dinner on the rooftop deck. The view was amazing! Valet only hotel

Location was great! No complaints at all.

Location was great! No complaints at all.

Faculty was nice. Room was tiny. City view, but tiny window looked out on an adjacent building with a small view of the city if you looked out of the window at an angle. Shower door didnt close all the way, so water soaked bathroom floor with every shower. Had to wait 4 hours for an available room, and was asked to sit on a sofa in their lobby which was their "business center". Room's coffee machine was filled with water from previous occupant, and coffee packets were never refilled during my stay.

Faculty was nice. Room was tiny. City view, but tiny window looked out on an adjacent building with a small view of the city if you looked out of the window at an angle. Shower door didnt close all the way, so water soaked bathroom floor with every shower. Had to wait 4 hours for an available room, and was asked to sit on a sofa in their lobby which was their "business center". Room's coffee machine was filled with water from previous occupant, and coffee packets were never refilled during my stay.

Staff was so friendly and helpful, Hotel was clean and kept up! I’d stay there again for sure!

Only one complaint. Terrible lighting in the room. All the light fixtures to dim, especially in bathroom.

The valet staff were extremely rude. I have never experienced worst customer service.

The valet staff were extremely rude. I have never experienced worst customer service.

Superb

This hotel is extremely clean. We love the wood floors in the hotel rooms rather than the carpet in most hotels. Beds are comfortable. Staff super friendly. Free coffee in the lobby. We stay here whenever in town.

Mandating valet parking and also charging $60 for it seems unfair. But they were quick and friendly to work with.

Very noisy experience. A/C made loud clicking sounds on/off, disturbing sleep. Loud noises in the hallway and adjoining rooms also made it hard to sleep. Despite having pre-paid, staff took 15+ minutes to complete check-in.

Pretty much everything The TVs work on Wi-Fi and the room Wi-Fi was not strong enough to keep the TV from constantly buffering. That was a real drawback.

Pretty much everything The TVs work on Wi-Fi and the room Wi-Fi was not strong enough to keep the TV from constantly buffering. That was a real drawback.

Great hotel view of Hollywood sign

Superb

Very poor

.

Everything was great, the hotel was very clean and the rooms were great Nothing

Exceptional

The shower is the best! Parking was expensive, but great staff and service

The shower is the best! Parking was expensive, but great staff and service

Superb

Wonderful staff very friendly and helpful

view and the bar

view and the bar

Wonderful staff very friendly and helpful

Very good

Everything was great! I love this place!

Sheets and towels were torn. Breakfast was poor, with things from other days e.g boiled eggs, bread, cheese...I noticed the room was not fully clean when we went in.

The wifi and cellular connection is atrocious. My hotel room should not be a dead zone.

The wifi and cellular connection is atrocious. My hotel room should not be a dead zone.

Sheets and towels were torn. Breakfast was poor, with things from other days e.g boiled eggs, bread, cheese...I noticed the room was not fully clean when we went in.

Location, staff and facilities were all exceptional Price of parking

Room was very clean, no carpet, which is a plus. Even had an air purifier. Hydration stations on every level were convenient. The gentleman that checked us in was very nice.I’m

Exceptional customer service! Excellent location! Spotlessly clean! Comfortable beds! Great rooftop bar with outstanding views! There wasn’t anything to dislike about the hotel!

Everything was clean and new. All the staff was very kind and helpful. It was a great location close to everything. Close to rodeo drive, the grove, walk of fame and Hollywood sign not far. During traffic about 45 min from Santa Monica pier. Would definitely stay here again. Great breakfast too with good coffee and made to order eggs.

Amazing room and amazing breakfast. Rooftop bar views are perfect at night.

It's in a revitalizing part of mid-Wilshire in Los Angeles. "Beverly Hills Adjacent" is more accurate. There are a lot of walkable restaurants and museums but the neighborhood isn't quite fully redeveloped, and there are a few homeless nearby that make it far from a Beverly Hills type of experience.

Shops, restaurants, roof top bars, Irish pubs and authentic Mexican cuisine on 3rd St.

Shower was terrible, very low water pressure. Rooftop bar and patio was wonderful, staff, food, fire pits, view and singer first class.

New Parking/location

I asked in advance the staff multiple times what the cost would be for laundry for my personal towels that I brought as I’m traveling. I was quoted multiple times ~$18-20 and then when the bill came it was over $60!!! I asked multiple people including management in advance and even requested an exact quote which wasn’t provided. When I brought this up to the team all they could say is “sorry” didn’t do anything about it which left me very much disappointed with my experience.

I wasn’t able to check in early and when I returned later in the evening to check in, there was a very odd smell in the hallway. One of the elevators was out of service the entire time I was there. The bathroom light only worked half the time and I saw a bug on the floor.

There was a lot of noise coming from other rooms and the streets

There was a lot of noise coming from other rooms and the streets

Clean room, large one bedroom, great location

Clean room, large one bedroom, great location

great stay.

great stay.

Good for the price

Good for the price

central location one of the elevators was not working most of the time. bathroom shower kept letting water escape. Floor kept getting wet everytime we showered.

The breakfast looked great, but I did not have breakfast at hotel. The rooftop bar / restaurant is open at night and really a nice space with attentive and friendly service! (It would be great if it opened earlier).

Price for parking. But valet staff & convenience was great!

It was clean, the staff was friendly, and close to the hospital.

It was clean, the staff was friendly, and close to the hospital.

Service was great

Service was great

Air conditioning was broken we sat in a hot room for hours we told the hotel they did nothing but offer breakfast not cool I’m pregnant and I didn’t enjoy this hotel couldn’t even sleep…the hall way was cooler than our room Better customer service

The check in person Ms. Rashida (spelling may be off) took extra special care of us. She’s the standard of great hospitality. She delivered excellent service and made the stay extra special. Izzy the first Isiah offered countless amazing recommendations that we loved and looked us to feel like a local. I wish the shower was tile. I wish there was a soap dish.

It was close to where we needed to go Rooms was nice. We thought we had the parking included and I guess "we" didn't pay attention we had to add it. It was super expensive, for 1 night $60. The next day we had to wait a bit for the valet. Seem they didn't have enough people around the check out time for the valet.

The outdoor seating area on the street. The rooftop pool even though it was small. The neighborhood is great! We went to the Peterson museum and the la Brea tar pits and would have done more but we had to leave. The downstairs areas are very nice but the room is pretty sparse but nice. Quality bathroom fit and finish Valet parking The market with a wide selection of items. The worst coffee we have had in our life. Chaise lounges by the pool filthy, ripped, faded and stained. Only one bar of soap. We like when in the shower and the sink. Would like a couple of drawers for clothing. They're only two small drawers that you could fit maybe some socks in and some underwear. And they were at floor level. The light timer in the bathroom turns off before you can finish a shower. Vanity mirror is very poorly lit. It was hard to shave. Oh that's I'm just going to say it again: the coffee tasted like plastic and coffee. You have to take care of this. This nice of a hotel should have quality coffee in the rooms! Or at least start plastic coffee.

Was really clean, got free coffee, breakfast was excellent ? .Money well spent. That we had to leave lol

They sent me to a used room, I was a female traveling alone and the room had a male in there

I purchased this room through Expedia AND purchased the insurance policy and extra 20 per person. however the agent that booked it booked AC Beverly Hills not AC downtown LA where I needed to be. I had to buy a new room at the front desk at AC downtown LA and was told since it's a sister hotel AC Beverly Hills would refund me when I provided the policy number. I reached out through email, heard nothing. Called and was put on hold, disconnected and called again, and the call was dropped yet again. Finally was emailed that they would not be refunding me 2 weeks later. Terrible Customer Service and policies, they do not take care of their guests, people spending good money and getting nothing for it! I will not ever book with them again.

I purchased this room through Expedia AND purchased the insurance policy and extra 20 per person. however the agent that booked it booked AC Beverly Hills not AC downtown LA where I needed to be. I had to buy a new room at the front desk at AC downtown LA and was told since it's a sister hotel AC Beverly Hills would refund me when I provided the policy number. I reached out through email, heard nothing. Called and was put on hold, disconnected and called again, and the call was dropped yet again. Finally was emailed that they would not be refunding me 2 weeks later. Terrible Customer Service and policies, they do not take care of their guests, people spending good money and getting nothing for it! I will not ever book with them again.

clean room, nice welcoming touches, friendly staff.

clean room, nice welcoming touches, friendly staff.

Clean Nothing

Bar

Bar

Clean Room, Service Wonderful Breakfast .I will stay here again:-)

Clean Room, Service Wonderful Breakfast .I will stay here again:-)

The water in the shower was luke warm. The staff member made an adjustment, but there was no change in the temperature. The front desk offered a change in room, likely with the same water temperature results. Very disappointed.

The water in the shower was luke warm. The staff member made an adjustment, but there was no change in the temperature. The front desk offered a change in room, likely with the same water temperature results. Very disappointed.

The staff were all friendly and accommodating.

The staff were all friendly and accommodating.

Cons: no self parking, no

Cons: no self parking, no

Breakfast is not included! When i booked through Expedia it showed breakfast is included :(. When i checked in they said breakfast is per head 26$?

Breakfast is not included! When i booked through Expedia it showed breakfast is included :(. When i checked in they said breakfast is per head 26$?

Nice staff, good area, clean rooms.

Nice staff, good area, clean rooms.

Walls are super thin. Can hear everything. Didn’t sleep at all.

Walls are super thin. Can hear everything. Didn’t sleep at all.

Room was very clean and comfortable. The AC was a bit hard to control but i just turned it off and the room was fine.

Room was very clean and comfortable. The AC was a bit hard to control but i just turned it off and the room was fine.

Heating did not work made for a very uncomfortable experience

Heating did not work made for a very uncomfortable experience

Clean hotel

Clean hotel

Hotel was nice but charging for valet and not allowing to self park is crazy

Hotel was nice but charging for valet and not allowing to self park is crazy

Close to universal studios and other fun places to see.

Close to universal studios and other fun places to see.

The staff during our stay were all courteous and assistive to us most especially their valet staff.

The staff during our stay were all courteous and assistive to us most especially their valet staff.

The staff was courteous and helpful, but I was disappointed with the condition of the room. The bed linens were of poor quality—my nightwear ended up covered in lint from the bedsheet, which was quite inconvenient. Additionally, the cupboard space was very limited and lacked proper coverage, making it difficult to store my belongings neatly. Overall, the room could use some improvements to enhance comfort and cleanliness.

The staff was courteous and helpful, but I was disappointed with the condition of the room. The bed linens were of poor quality—my nightwear ended up covered in lint from the bedsheet, which was quite inconvenient. Additionally, the cupboard space was very limited and lacked proper coverage, making it difficult to store my belongings neatly. Overall, the room could use some improvements to enhance comfort and cleanliness.

We were there for a surgery at Cedar Sinai and a bit preoccupied. The room was comfortable and we were rested before the big day. Thank you.

We were there for a surgery at Cedar Sinai and a bit preoccupied. The room was comfortable and we were rested before the big day. Thank you.

There is mold and the front door doesn’t open and close properly. Used shampoo, water bottle seal was broken. Creamer was sticky. No screens on windows. Outdated electrical. Room wasn’t clean. We got to the room late so we didn’t notice everything at nighttime. Poor lighting. Hard to see at night. Spiderwebs everywhere and other insects. The power went out for over two hours (just our unit) they have electricity problems and customers service problems. They refused a full refund after he said he would.

There is mold and the front door doesn’t open and close properly. Used shampoo, water bottle seal was broken. Creamer was sticky. No screens on windows. Outdated electrical. Room wasn’t clean. We got to the room late so we didn’t notice everything at nighttime. Poor lighting. Hard to see at night. Spiderwebs everywhere and other insects. The power went out for over two hours (just our unit) they have electricity problems and customers service problems. They refused a full refund after he said he would.

Overall I didn't hate the place, but the money could have been spent better somewhere else -- this felt like Super 8 accommodations for high end prices. Save your money and either find cheaper accommodations that fit the price or something high end that makes it worth the money. On a final note, there seems to be a lack of communication from expedia to this hotel - I had pre-purchased valet parking and had to argue with the person registering me that it was already paid for.

Overall I didn't hate the place, but the money could have been spent better somewhere else -- this felt like Super 8 accommodations for high end prices. Save your money and either find cheaper accommodations that fit the price or something high end that makes it worth the money. On a final note, there seems to be a lack of communication from expedia to this hotel - I had pre-purchased valet parking and had to argue with the person registering me that it was already paid for.

The TV did not work for the duration of our stay which was a bummer, and the construction though obviously no one’s fault, was disruptive.

The TV did not work for the duration of our stay which was a bummer, and the construction though obviously no one’s fault, was disruptive.

Spotless and friendly

Spotless and friendly

Great location, nice rooftop restaurant, the breakfast was fantastic, the room was comfortable and clean. Perfect stay!

Great location, nice rooftop restaurant, the breakfast was fantastic, the room was comfortable and clean. Perfect stay!

It was nice

It was nice

Excellent

Excellent

From arrival at valet to check out. When we arrived for our check in it was about 11:30 pm and the valet and from desk were so kind. We let them know we just book this hotel online due to having a very bad experience at a previous hotel. They were so kind quickly got our room. Our room was beautiful and the view was even better. We were able to grab some drinks the following night at the rooftop bar and service was great and drinks tasted great. I absolutely loved the service box they have on each table as well. Drinks are a bit pricey. I have always been a bonvoy member and love AC Hotel and they have a forever member in me. Our room was perfect, clean and spacious. Valet was always so nice and on top of it. The hotel is valet only I believe $60 a day plus tax so make sure to factor that into your stay. 10/10 would recommend. They have a rooftop pool that is a bit small we did not use but it is nice to know that is an option when we come back.

From arrival at valet to check out. When we arrived for our check in it was about 11:30 pm and the valet and from desk were so kind. We let them know we just book this hotel online due to having a very bad experience at a previous hotel. They were so kind quickly got our room. Our room was beautiful and the view was even better. We were able to grab some drinks the following night at the rooftop bar and service was great and drinks tasted great. I absolutely loved the service box they have on each table as well. Drinks are a bit pricey. I have always been a bonvoy member and love AC Hotel and they have a forever member in me. Our room was perfect, clean and spacious. Valet was always so nice and on top of it. The hotel is valet only I believe $60 a day plus tax so make sure to factor that into your stay. 10/10 would recommend. They have a rooftop pool that is a bit small we did not use but it is nice to know that is an option when we come back.

Hotel is great! Staff friendly , was able to check in a couple hours early

Hotel is great! Staff friendly , was able to check in a couple hours early

Staff was very friendly rooms were very nice and clean

Staff was very friendly rooms were very nice and clean

Everything was ideal

Everything was ideal

Beautiful service

Beautiful service

We return to this hotel every time we go to LA (about once/month). It’s not fancy or anything but it is quite nice. Very polite, attentive staff, good parking-related people. Nice clean rooms with relatively new bathrooms and furniture. Good enough mini-mart with snacks and beverages, including alcohol. If you’re not familiar with Los Angeles, an ideal starting point for every tourist - central, easy parking and freeway friendly.

We return to this hotel every time we go to LA (about once/month). It’s not fancy or anything but it is quite nice. Very polite, attentive staff, good parking-related people. Nice clean rooms with relatively new bathrooms and furniture. Good enough mini-mart with snacks and beverages, including alcohol. If you’re not familiar with Los Angeles, an ideal starting point for every tourist - central, easy parking and freeway friendly.

The room was too small, and the valet parking is crazy expensive!!!!!!! expensive than a 5-star hotel

The room was too small, and the valet parking is crazy expensive!!!!!!! expensive than a 5-star hotel

I was in LA for a day and needed somewhere safe, reasonably priced and in a convenient location to the things I was in town for. The AC hotel definitely met all of my criteria. My room was clean and had a decent amount of space. It had all the amenities that I needed in the room and a great view! The staff made the check in process very good for me and allowed me a late checkout. I will say valet is a bit pricey as it’s $60/night but that may be average around the LA area. The hotel is also undergoing some relocations so that is something to keep in mind if you care. I would definitely stay here again

I was in LA for a day and needed somewhere safe, reasonably priced and in a convenient location to the things I was in town for. The AC hotel definitely met all of my criteria. My room was clean and had a decent amount of space. It had all the amenities that I needed in the room and a great view! The staff made the check in process very good for me and allowed me a late checkout. I will say valet is a bit pricey as it’s $60/night but that may be average around the LA area. The hotel is also undergoing some relocations so that is something to keep in mind if you care. I would definitely stay here again

Very clean

Very clean

Great place very nice?

Great place very nice?

For the price, it should’ve been better.

For the price, it should’ve been better.

For a decent price(not a cheap hotel), ongoing renovations, test alarm made us walk with bags on checkout from 8th floor via stairs, and horrible valet service, which is also required $60 per night.

For a decent price(not a cheap hotel), ongoing renovations, test alarm made us walk with bags on checkout from 8th floor via stairs, and horrible valet service, which is also required $60 per night.

Nice property. The pool is very small. room for about 4-5 people only.

Nice property. The pool is very small. room for about 4-5 people only.

Homeless people pretty much parked in front. Good location if you have a car. Not in actual Beverly Hills just close. Great rooftop, nice gym. Good bed and easy parking with chargers.

Homeless people pretty much parked in front. Good location if you have a car. Not in actual Beverly Hills just close. Great rooftop, nice gym. Good bed and easy parking with chargers.

J'ai pas aimé

J'ai pas aimé

But i really don’t understand staff who works at Front Desk late night He make’s me really feel bad his acting and talking like “Motel owner” it’s not a Marriott quality service also he does not now know what is the Ambassador elite He needs training for front desk and he has to learn about Marriott Bonvoy I am not going back to this hotel nomore

But i really don’t understand staff who works at Front Desk late night He make’s me really feel bad his acting and talking like “Motel owner” it’s not a Marriott quality service also he does not now know what is the Ambassador elite He needs training for front desk and he has to learn about Marriott Bonvoy I am not going back to this hotel nomore

Very annoying when someone needs to use restroom in the middle of the night and the light goes on automatically. Wakes everyone else up.

Very annoying when someone needs to use restroom in the middle of the night and the light goes on automatically. Wakes everyone else up.

Very nice location to get around Los Angeles in 15 to 20 minutes and close to most sight seeing places in LA. Very nice hotel especially the view from the roof top seating area,

Very nice location to get around Los Angeles in 15 to 20 minutes and close to most sight seeing places in LA. Very nice hotel especially the view from the roof top seating area,

Safe, nice view and great hotel to stay

Safe, nice view and great hotel to stay

rooftop bar was great, needs a hot tub, cleanliness and front staff great

rooftop bar was great, needs a hot tub, cleanliness and front staff great

Great Valet

Great Valet

This is just a nice, easy hotel for stays in the Fairfax District. Close to Farmers Market and other shopping areas and not too terribly far from freeways.

This is just a nice, easy hotel for stays in the Fairfax District. Close to Farmers Market and other shopping areas and not too terribly far from freeways.

Good, clean rooms. No frills but definitely has everything you need to get clean, and lay your head. I’d stay here again.

Good, clean rooms. No frills but definitely has everything you need to get clean, and lay your head. I’d stay here again.

The team service was just awful.

The team service was just awful.

Staff was so helpful with early checkin and Kate check out. We were in a stressful situation and they helped lower our stress levels.

Staff was so helpful with early checkin and Kate check out. We were in a stressful situation and they helped lower our stress levels.

Upon arrival

Upon arrival

Great views from roof top bar and restaurant. Friendly staff and great customer service at check-in.

Great views from roof top bar and restaurant. Friendly staff and great customer service at check-in.

It was a comfortable stay and has a nice view.

It was a comfortable stay and has a nice view.

Place is absolutely amazing

Place is absolutely amazing

Great!

Great!

Great hotel. Clean and friendly staff

Great hotel. Clean and friendly staff

We always like staying here. Great neighborhood, close to Farmers Market (3rd & Fairfax), could walk through a very attractive neighborhood to get there. I find the pricing of parking to be flat-out outrageous, then again, welcome to Los Angeles. The rooms are fairly ordinary, but clean and not crowding. Staff are very friendly, courteous, helpful + they remember me every time I check in. Proves very reasonable for central location. Enjoy.

We always like staying here. Great neighborhood, close to Farmers Market (3rd & Fairfax), could walk through a very attractive neighborhood to get there. I find the pricing of parking to be flat-out outrageous, then again, welcome to Los Angeles. The rooms are fairly ordinary, but clean and not crowding. Staff are very friendly, courteous, helpful + they remember me every time I check in. Proves very reasonable for central location. Enjoy.

Modern quaint hotel that has nice amenities

Modern quaint hotel that has nice amenities

Staff was friendly and helpful and the hotel was close to shopping areas.

Staff was friendly and helpful and the hotel was close to shopping areas.

Breakfast was great, property was clean and staff was extremely friendly.

Breakfast was great, property was clean and staff was extremely friendly.

Parking was expensive.

Parking was expensive.

Not fancy but clean and convenient. Offer shuttle to the airport which was a plus. Staff very helpful.

Not fancy but clean and convenient. Offer shuttle to the airport which was a plus. Staff very helpful.

Nice

Nice

Loved it. Thanks! Enjoyed me stay

Loved it. Thanks! Enjoyed me stay

Valet

Valet

Breakfast choices were limited. Access to hot items was very awkward as you could hit your head on the glass overhang as you shouldered your way underneath to serve yourself. Basic orange pekoe &/or English breakfast tea not available. No oatmeal.

Breakfast choices were limited. Access to hot items was very awkward as you could hit your head on the glass overhang as you shouldered your way underneath to serve yourself. Basic orange pekoe &/or English breakfast tea not available. No oatmeal.

All staff were great except the one person Who actually checked me in, she made me feel I am not welcomed

All staff were great except the one person Who actually checked me in, she made me feel I am not welcomed

Great food options walkable and a very friendly staff. And, I cannot overstate this, my children LOVED the Robot Ace, who delivered them snacks from the hotel’s market.

Great food options walkable and a very friendly staff. And, I cannot overstate this, my children LOVED the Robot Ace, who delivered them snacks from the hotel’s market.

Family trip

Family trip

Great hotel! Very nice.

Great hotel! Very nice.

The hotel was very clean!

The hotel was very clean!

Excellent

Excellent

I've stayed here 2 times now. The first time was great. This time was still very good, but the darkening curtain wouldn't close all the way( it got bright at about 5am) , and we were on the very end both times. It gets kinda loud in the early hours( not sure why, maybe laundry dept or something?) Overall it was a great place. Staff is extremely friendly and they are very quick to answer your needs. Ashley at the front counter was so nice and friendly at checkout. Valet is great too.

I've stayed here 2 times now. The first time was great. This time was still very good, but the darkening curtain wouldn't close all the way( it got bright at about 5am) , and we were on the very end both times. It gets kinda loud in the early hours( not sure why, maybe laundry dept or something?) Overall it was a great place. Staff is extremely friendly and they are very quick to answer your needs. Ashley at the front counter was so nice and friendly at checkout. Valet is great too.

I stayed here for a business trip, conveniently located, nice staff, good service, I would stay again

I stayed here for a business trip, conveniently located, nice staff, good service, I would stay again

the staff was very helpful and kind.

the staff was very helpful and kind.

Friendly staff,

Friendly staff,

The stay was good. Great service. Clean room. Roof top bar beautiful. Only downside, the last night we had dinner and I was up with food poisoning most of the night. Still not feeling well.

The staff treated us like VIPs and even made it easy for our 18m old.

Angel at the bar was amazing.

Very nice hotel, great rooms!

Great staff

The air conditioning in our our room didn't work well and it was way too hot. We called front desk and they sent an engineer to help fix it but the engineer did not fix it and it was still hot after. There was also a lot of banging and noise, the hotel is definitely not soundproof. My sleep was horrible here.

Good location. Friendly staff!

The property was clean and staff was friendly. Really enjoyed my stay

Everything was great except for parking. It was only valet and $60 a day. For our ten day stay we paid an extra $600 not including tips. Sometimes it took a while to get our car. But the rooms were perfect. Overall nice accommodations.

Staff was great- room was comfy. While not filthy by any means there were things like the bathroom door and mirrors that hadn’t been cleaned, as well as some mildew in the shower.

I really liked the updated amenities like touch screen DND and housekeeping button while i was away. However, after checkout i realized I cannot find my house keys I immediately called the hotel front desk and a woman named “Rashonda”was very rude upon answering. I immediately greeted her politely and told her my situation and asked to speak with housekeeping, she immediately cut me off and transferred me. After I wasn’t connected and mailbox was full I spoke to her again where she redirected me again, mid sentence. So I’ve grown frustrated and instead of responding negatively I asked to speak to someone else would like to help me because she was evidently burdened by this request. Eventually she transfers me and passive aggressively lets me know to “have a good day” in an obviously condescending tone. Mind you, I am locked out of my apartment with a one year old and felt it was easier to locate the keys before I notify my landlord. Overall, I was helped by a kind staff member named Alisa who was empathetic to my situation and showed remorse for the actions taken by the front desk employee. This phone call was recorded as stated upon the phone dial and I do hope that Rashonda gets the help she needs because clearly she is crying for help lashing out at people.

Great service

Staff was very friendly and rooms were clean. Comfortable beds.

Amazing experience! Front desk and bartenders were so friendly and I had one of the best espresso martinis and a steak flatbread that I’ve ever had! Room was beautiful and bed was so comfortable!!!!

Parking expensive and area not convenient to dining or shopping. Pool closed without notice

Rooftop lounge was ver relaxing at night

Hotel was conveniently located, clean and staff was helpful

It was nice, clean , only option is to park valet at an extremely overpriced amount $60 plus taxes=$69 that’s absurd!!!

Stayed here many times. A good back up place and the staff and bartender all friendly Breakfast is limited, Nice people running the hotel.

Always a pleasure staying here. Staff is kind and rooms are clean.

Staff were rude and slipped a $160 charge on the bill without consultation. When challenged they said it was because we got a nose complaint about you. But no consultation no agreement by us but they still do it. When challenged the management basically said tough that’s what we do. So be very wary of this hotel and it’s questionable business practices.

The service when I arrived was weird and not welcoming at all. My room wasn’t ready, so I was told I could grab breakfast in the buffet they had. When I walked over there the gentleman that was greeting me said “You can eat here, but we close down in 8 mins, so make it quick.” I got my room about an hour later, and waited incredibly long for an elevator because they have 2 of them and 1 was broken. I get to the room and it was nice enough, but the walls are paper thin. I could hear traffic, people in the hallway, and the rooms around me. The shower door handle was broken and falling off. The rest of the room was clean and accommodating. Let’s also call out….this might technically be Beverly Hills, but it doesn’t compare to the other hotels in the area that I’ve stayed at. The valet pull up is extremely hard for Uber drivers, who end up just preferring to pickup and drop off on the street instead. Probably won’t stay there again.

Great property, clean and nice furniture. Staff is very kind. Parking at the property is only with valet parking at 60 USD.

Great

Pool is a joke. Services minimal. Room was mediocre at best. Not even close to Marriott standards

Everything was great except the buffet breakfast in the morning was $27 a person which I thought was ridiculous for the price per night for room and for the variety of food that was available in the buffet it should just be included. Everything else was awesome.

Very clean and awesome staff

Very awesome. Something to do around every corner. Shopping, eating and sightseeing around the corner. Staff was so courteous and hospitality was superb. Everything was great. My rating is 10/10

We love the bartender Angel

Really good place to stay! Everyone was friendly, made us really comfortable to stay at. Highly recommend! Worth the price.

🔥🔥🔥

Beautifully designed, clean and quiet. Staff were always friendly and knowledgeable in general but the Valet service is excellent. Felt safe leaving my car in their hands and with texting ahead, my car was ready by the time I left my room. Great value for the area!

Nice new hotel

The staff were very accommodating

Great

Not a great stay. The only parking available costs $67. We asked for a quiet room. We were put on the 3rd floor facing the street, very noisy! Cars, garbage trucks… The guy in the room next to us was SO loud, on his phone at 6am for hours. I know that’s not the hotel’s fault but didn’t help the situation. For the price they should offer a free continental breakfast.

I had a procedure done in Beverly Hills. The AC Marriott was beyond comfortable for my post op. My partner and I loved every moment in our room and location.

Business trip. Got in early and was able to check in and get my room. Perfect. Staff is friendly and willing to answer questions. Great location for the work I was doing at a nearby museum. My second stay.

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Nice property

Clean, Modern, Comfortable, Good Food Options.

Nice place to stay , friendly atmosphere.

I had reservations for 2 rooms. Unfortunately when we arrived at 8pm only one of the rooms was ready. The other room had to be cleaned and we were made to wait a good 45 minutes before we got our second room. On the second day of our 3 day stay we requested cleaning service for our rooms but this was not done. When we returned at the end of the day we didn’t even have clean towels. A call to reception got us fresh towels and an apology for our rooms not being cleaned. Overall, a newer hotel with nice people working but not good service. Perhaps not enough personnel.

I wished the information

Staff were very friendly. Somehow they upgraded my room, and the suite was very nice. Quite modern - a good thing.

the toilet tub is terrible bad and the shower is too weak to wash your body

Spacious and clean

Mine was a comfortable stay. My experience at the front desk was very pleasant. Izzy and his coworker made me feel welcome.

Good location, walking distance to LACMA, Petersen Museum, and La Brea Tar Pit. Breakfast was great. Staff are friendly. Will definitely stay there again.

Very clean and safe area. Will definitely stay again. Staff was very friendly and helpful. Walkable to coffee shops and theater.

If you’re staying here or in the area, the rooftop bar is a must sees. They have some of the best views of West Hollywood, Beverly Hills, and the Hollywood sign. I’ll definitely be back!

I recently stayed at the AC and had an overall fantastic experience. The hotel is beautifully designed, with modern, comfortable rooms and an exceptional rooftop with incredible views. The staff were incredibly welcoming and attentive, ensuring all my needs were met throughout my stay, specifically Jonathon at the front desk and Bobby the General Manager. The location is central and easy to get everywhere from. There was a temporary issue with TV in my room, it was quickly addressed communicated by the hotel staff which was appreciated. Top notch hospitality. I’ll definitely be returning!

convenient