Hilton Garden Inn San Antonio-Live Oak Conference Center

I don't understand how this hotel got a 9.0 (Wonderful!) rating on Hotels.com. It is under renovation and a total dump. Old stained carpet in the common areas and rooms, main entrance closed and temporary walls are up. But worst of all, our AC didn't work, so the reoom temperature was 76 and humid, despite the thermostat on the wall and the HVAC were at 68. I would like a refund!

We stayed during renovations but the property was clean. Our room had a terrible sewage smell. It only got worse through the weekend. The guy a couple doors down said his did too. Our friend was staying across the hall and it did not smell that way but the AC wasn’t working that great in her room. It seems like they are working on fixing the issues

Room was great but I checked out 2 days early and never received confirmation and I’m trying to see when I get a refund back .

My complaint would be to make travelers aware that the property is under Renovations and there is no bar or restaurant at this time. For me I would've chose somewhere else to stay where those amenities were on the Property.

i was sadden to learn I would not receive points for staying because I did not reserve through the Hilton site. I was unaware of that. Loved the location and access to restaurants and stores. Good area! This helped as complimentary breakfast was not an option.

these things are understandable considering the remodel, however it would have been good to know this ahead of time.

The hotel is very nice and quiet the staff is very friendly ❤️❤️❤️

No one was available when I checked out at 6:30am, front desk unattended. The toilet seat was too low hopefully with the renovations the toilets will be higher for handicapped and seniors.

The rooms were clean Drilling and hammering all thru out the night. Wall plugs without any power.

Super clean, great location

They are renovating and it was not a pleasant experience

Thrvroom was very cold It didn't have a do not disturb sign

The rooms were clean Drilling and hammering all thru out the night. Wall plugs without any power.

Clean and comfortable. They were remodeling and a little crowded due to the remodeling.

Clean and comfortable. They were remodeling and a little crowded due to the remodeling.

!

Only a couple things to keep in mind, breakfast isn’t free so you do have to pay for it. Also, the freeway construction makes it a bit tricky getting to the property when coming off I-35 from either direction. Overall though, we had a great stay and it worked well for what we needed.

Exceptional

Property was clean and quiet. Staff very friendly. Great location.

Superb

Nice hotel. This is the second time staying here. Close to RAFB. Will be back

Staff

We were locked out of our room when we returned late from Fiesta downtown and the gentleman working the desk assisted us without delay. Unfortunately, I did not get his name. As well, if you find yourself with some extra time on your hands, it is a short walk to Uncharted Adventures. They have some really fun activities to do! Highly recommend.

Exceptional

Clean room nice and cold

Very good

It was clean and well maintained

It was clean and well maintained

Staff was great

The room key didn't work, we had to go back down and wait in a 30 min line for the key to be reprogrammed. We were on the 4th floor and we were tired and just wanted in the room, so it was a small inconvenience. Everything else was fine.

The hotel was clean, staff was nice The room key didn't work, we had to go back down and wait in a 30 min line for the key to be reprogrammed. We were on the 4th floor and we were tired and just wanted in the room, so it was a small inconvenience. Everything else was fine.

the breakfast wasn't good it was ok. the buffet is only on the weekends. the food wasn't hot and the sausage was over cooked. the staff was great. better breakfast on weekdays. food should be cooked to order.

the breakfast wasn't good it was ok. the buffet is only on the weekends. the food wasn't hot and the sausage was over cooked. the staff was great. better breakfast on weekdays. food should be cooked to order.

I enjoyed my stay. No complaints. The staff was very welcoming, room comfortable and clean.

Staff went out of their way to help Getting there was a nightmare. The construction in San Antonio is terrible. The exit I was supposed to get off was closed. Which then took me almost an extra hour to get to the hotel.

Staff went out of their way to help Getting there was a nightmare. The construction in San Antonio is terrible. The exit I was supposed to get off was closed. Which then took me almost an extra hour to get to the hotel.

Yvonne was so helpful and great customer service. Went above and beyond

There was ants and even a pillow with blood on it

Location and cleanliness Initial receptionist did not inform about breakfast time and being complimentary. No voucher was given - we had to ask for them. No verbal explanation about $50 incidental deposit being assessed.

Location and cleanliness Initial receptionist did not inform about breakfast time and being complimentary. No voucher was given - we had to ask for them. No verbal explanation about $50 incidental deposit being assessed.

Great location , friendly staff , rooms need a refresh !

Great stay! Clean rooms, friendly staff, and a perfect location.

I liked the host greeting when checking in and her willingness to answer all my questions. The room was clean and pleasant, with a comfortable bed, large shower area with quality products available to bath, and I also appreciated the larger size tv and the quiet ac unit that did not rattle or blow cold air all night. I especially have liked Hilton Garden Inns in the past for the exceptional breakfast they offered at a reasonable extra fee. I have even told friends that I thought it was a better breakfast than most restaurants. My favorite has always been the omelette cooked to order along with fresh waffles, fruits and cheese and bagels. I don't know if it was just the weekend or what the case was but there was only lukewarm scrambled eggs, no waffles, no cheese, and a much limited selection of options to choose from. A Holiday Inn would do a much better job. I did like the thicker bacon they offered and that was a plus. In the past other Hilton Garden Inns where I have had stayed had linen covered tables for breakfast and coffee cups in real mugs, not paper cups and the hostess would bring more coffee when it was needed to the table and would ask if there was anything more I needed. It always made it an experience that felt more elegant, more special than just eating off a vinyl table. I did not have that kind of service at this location.

I liked the host greeting when checking in and her willingness to answer all my questions. The room was clean and pleasant, with a comfortable bed, large shower area with quality products available to bath, and I also appreciated the larger size tv and the quiet ac unit that did not rattle or blow cold air all night. I especially have liked Hilton Garden Inns in the past for the exceptional breakfast they offered at a reasonable extra fee. I have even told friends that I thought it was a better breakfast than most restaurants. My favorite has always been the omelette cooked to order along with fresh waffles, fruits and cheese and bagels. I don't know if it was just the weekend or what the case was but there was only lukewarm scrambled eggs, no waffles, no cheese, and a much limited selection of options to choose from. A Holiday Inn would do a much better job. I did like the thicker bacon they offered and that was a plus. In the past other Hilton Garden Inns where I have had stayed had linen covered tables for breakfast and coffee cups in real mugs, not paper cups and the hostess would bring more coffee when it was needed to the table and would ask if there was anything more I needed. It always made it an experience that felt more elegant, more special than just eating off a vinyl table. I did not have that kind of service at this location.

There was ants in our room and there was a pillow with blood Stain on it .. didn’t like the sliding door for the Restroom

Very friendly and the lady in the front Yvonne was the best. She made it so easy to check in and was very friendly. Always had a smile and gave a warm greeting

Exceptional

The breakfast is great for the price. The lady assigned there was so accommodating and did an excellent job serving us. The location is great and the area is so safe.

The staff was friendly and welcoming. I had a nice stay.

I paid for a service that I did not utilize. Or at least I thought I did.

Exceptional

Room was pretty clean. Staff was nice. Would stay again.

Clean room great staff comfortable beds

Staff was poorly trained, they always have issues at front desk... customer service is optional.

Exceptional

Clean room, friendly staff comfortable bed but pillows where flat and terrible.

Water pressure in room was very low had trouble with shower and toilet

Excellent conference-type hotel with good amenities and affordable prices. nothing at all.

Excellent conference-type hotel with good amenities and affordable prices. nothing at all.

Showers had mold No bath mats offered gad to use a towel on floor Parking an issue

Right in the middle of our shower in the morning, the water turned off and on several times. Streaming services on the TV kept going off the air.

Not so much clean

Unexpected fire alarm at 7am.

Ants in room, poor water pressure, and limited parking.

Iy was wonderful

Staff were friendly, property clean and comfortable. Location perfect.

clean nice area but brekfast menu not so great for the price.

Clean rooms, easy check in and super quiet.

Room was clean and staff was very courteous… we had a great time

Room was clean and staff was very courteous… we had a great time

The rooms were clean, comfy, and quiet. The concierge was very pleasant. We returned to the hotel late in the evening and had to search for parking. The fridge in our room was either not plugged in or didnt work.

Costumer service and clean room N/A

Staff very friendly. Loved the ambience. Buffet a plus.

Staff very friendly. Loved the ambience. Buffet a plus.

Jackie. She is the nicest and most helpful person that I have ever dealt with at any hotel

Jackie. She is the nicest and most helpful person that I have ever dealt with at any hotel

The housemaid do not provide enough towels once they take the used ones

Room service, customer service was great, information provided well at check in. The service desk rep, was professional

Room service, customer service was great, information provided well at check in. The service desk rep, was professional

My stay was perfect. Everyone was very kind. The room was very good, clean and without any unpleasant smells. I will definitely come back here.

My stay was perfect. Everyone was very kind. The room was very good, clean and without any unpleasant smells. I will definitely come back here.

Nothing

The room was good and the lobby area is very welcoming. Staff is very attentive, one server stood out for me, her name is Tommie. She was so attentive, polite and engaged in conversation with people staying at the hotel. Great staff!

The room was good and the lobby area is very welcoming. Staff is very attentive, one server stood out for me, her name is Tommie. She was so attentive, polite and engaged in conversation with people staying at the hotel. Great staff!

They didn’t clean my room daily and didn’t replace the toilet paper, or coffee, or cups. One elevator was not working properly

Location and cleanliness

Staff was very friendly.

Staff was very friendly.

The property & room were nice . Everything looked updated & clean . The person working the front desk with short hair & tattoos on her arms. She was rude & not very helpful. My company booked the room but, didn't submit payment & she made it difficult to process payment . I waited around about 45min-1hr to get it taken care of . I know she deals with this kind of thing all day but, there's no need to be rude . Just explain how to resolve the problem & get it done with or without a smile .

Great No complaints

The $10.91 you charge for breakfast after charging more for the room itself. Room was very noisy.

We've stayed here twice and had great service and experience

We've stayed here twice and had great service and experience

Room was super clean. The people were super friendly.

Room was super clean. The people were super friendly.

Bed sheets smelled; Shampoo etc smelled disgusting; only 1 sugar and 1 creamer provided…definitely not enough and couldn’t sleep because there was too much light coming in through the window which didn’t allow me to close them! Way too loud with all the cars/trucks roaring by. Never again!

Bed sheets smelled; Shampoo etc smelled disgusting; only 1 sugar and 1 creamer provided…definitely not enough and couldn’t sleep because there was too much light coming in through the window which didn’t allow me to close them! Way too loud with all the cars/trucks roaring by. Never again!

I was happy to see from my recent visit that Ms. Luckey is still working for this hotel! She is a valuable asset, and always goes out of her way to ensure my stay is First Class!

I was happy to see from my recent visit that Ms. Luckey is still working for this hotel! She is a valuable asset, and always goes out of her way to ensure my stay is First Class!

Clean and friendly staff.

Clean and friendly staff.

The location The bed was rock and I mean rock hard! For the price of a one night stay I expected better. Also no breakfast included (additional cost), again for the price that was disappointing

This was my second stay and I will definitely return

This was my second stay and I will definitely return

The room was clean and the bed was comfortable. My back was happy. The folks at the front counter have been super nice and great service. I have stayed here multiple times when visiting my family. This is my go to hotel when i do.

The room was clean and the bed was comfortable. My back was happy. The folks at the front counter have been super nice and great service. I have stayed here multiple times when visiting my family. This is my go to hotel when i do.

Room was clean and spacious.

Room was clean and spacious.

The room was good, but the ADA shower head did not work.

The room was good, but the ADA shower head did not work.

Crystal at breakfast was wonderful. Enjoyed every morning just seeing her and she knew what we liked.

The rooms were very clean and they cleaned it that morni g duri g our 2 day stay. Thank you for that.

The rooms were very clean and they cleaned it that morni g duri g our 2 day stay. Thank you for that.

It is very clean and nice.

It is very clean and nice.

The staff was amazing and very attentive. I felt like home.

The staff was amazing and very attentive. I felt like home.

Awkward with a big family

Awkward with a big family

Hotel was great and staff was very friendly. Room was very clean and comfortable!

Hotel was great and staff was very friendly. Room was very clean and comfortable!

Yes

Yes

Check-in was quick and easy. Hotel was within walking distance of restaurants. Friendly staff. Only issue was bed sheets had stains.

Check-in was quick and easy. Hotel was within walking distance of restaurants. Friendly staff. Only issue was bed sheets had stains.

Crystal in the restaurant was superlative.

Crystal in the restaurant was superlative.

Great 4 day stay!!

Great 4 day stay!!

Everything was in very good condition and service, just the shower need fixed because all the water gone off the tub

Everything was in very good condition and service, just the shower need fixed because all the water gone off the tub

Perfect

Perfect

I had read the reviews before booking the room and it meant my expectations. Love the blackout curtains all in all great stay will stay there again.

I had read the reviews before booking the room and it meant my expectations. Love the blackout curtains all in all great stay will stay there again.

Room pictures online were not realistic but clean.

Room pictures online were not realistic but clean.

The staff was super friendly. Especially the front desk person.

The staff was super friendly. Especially the front desk person.

Spacious and comfortable. Rollaway was perfect. Very safe location.

Spacious and comfortable. Rollaway was perfect. Very safe location.

Staff: The amazing front desk manager, Luckey, greeted us upon arrival with her big friendly smile. She was very helpful answering our questions with kindness throughout our stay including our morning checkout! Please tell her supervisor that we were totally impressed with her.

Staff: The amazing front desk manager, Luckey, greeted us upon arrival with her big friendly smile. She was very helpful answering our questions with kindness throughout our stay including our morning checkout! Please tell her supervisor that we were totally impressed with her.

Room was pretty clean. Bed was comfortable. No issues at all. This was my 2nd stay at this hotel. I don’t like that it’s pet friendly but they keep it clean.

Room was pretty clean. Bed was comfortable. No issues at all. This was my 2nd stay at this hotel. I don’t like that it’s pet friendly but they keep it clean.

Rooms were nice and clean with good temperature. There was may restaurants around the area. Starbucks and Dunkin’ Donuts near as well! Overall very good location!!

Rooms were nice and clean with good temperature. There was may restaurants around the area. Starbucks and Dunkin’ Donuts near as well! Overall very good location!!

The folks at the desk were super awesome! Always friendly. My room was clean and the shower was HOT! Parking is a bit crazy but i was able to always find a spot.

The folks at the desk were super awesome! Always friendly. My room was clean and the shower was HOT! Parking is a bit crazy but i was able to always find a spot.

Was not happy the pool was out of order during our stay because that was the only reason I booked there. Ended up with a cockroach in our room on our second day.

Was not happy the pool was out of order during our stay because that was the only reason I booked there. Ended up with a cockroach in our room on our second day.

Nice place. We were supposed to have a king room but we were told Expedia had overbooked the king rooms. We ended up in a double queen room which worked ok.

Nice place. We were supposed to have a king room but we were told Expedia had overbooked the king rooms. We ended up in a double queen room which worked ok.

It was very nice!!

It was very nice!!

Enjoyed my stay, felt very welcomed.

Enjoyed my stay, felt very welcomed.

Great experience!

Great experience!

Convenient

Convenient

I would have given a 5 star…but I couldn’t connect to the WiFi..I have stayed many times in Hiltons hotel and never an issue. The steps hotel provides didn’t work, I called front desk couldn’t help, called the number in case you have issues, was on hold for 20 minutes with this guy and he never came to the line and Hilton phone line was very staticky I had to use my cell phone…So I couldn’t get work done…Room was clean, comfortable beds, large room and bathroom, hot water and cold AC…walkable restaurants. Staff guys were more polite than women.

I would have given a 5 star…but I couldn’t connect to the WiFi..I have stayed many times in Hiltons hotel and never an issue. The steps hotel provides didn’t work, I called front desk couldn’t help, called the number in case you have issues, was on hold for 20 minutes with this guy and he never came to the line and Hilton phone line was very staticky I had to use my cell phone…So I couldn’t get work done…Room was clean, comfortable beds, large room and bathroom, hot water and cold AC…walkable restaurants. Staff guys were more polite than women.

Thank you.

Thank you.

The staff was very polite and accommodating.

The staff was very polite and accommodating.

Hotel was within walking distance to restaurants and shopping. The rooms were comfortable and safe.

Hotel was within walking distance to restaurants and shopping. The rooms were comfortable and safe.

Remote would not turn TV off. I notified the front desk on checkout. Resolved issue by setting 30 minute sleep timer.

Remote would not turn TV off. I notified the front desk on checkout. Resolved issue by setting 30 minute sleep timer.

Not as expected

Not as expected

.

.

Front counter staff level of service was suspect. Some were great, some were dismissive, at best. Coffee not replenished in my room twice during service. I had to go downstairs to get more coffee for my room.

Front counter staff level of service was suspect. Some were great, some were dismissive, at best. Coffee not replenished in my room twice during service. I had to go downstairs to get more coffee for my room.

I’ll be back 4 sure!

I’ll be back 4 sure!

This is a clean and safe place to stay. The staff was great and the room was clean, updated and comfortable. There are several convenient businesses nearby (Starbucks, Dunkin, grocery, Home Depot) that made it a great base of operations for some business in the area. It's a little loud due to being near busy roads, but not terribly so. The convenience factor makes up for it. I will definitely stay here next time I have to be in San Antonio. It's also not too far from the airport.

This is a clean and safe place to stay. The staff was great and the room was clean, updated and comfortable. There are several convenient businesses nearby (Starbucks, Dunkin, grocery, Home Depot) that made it a great base of operations for some business in the area. It's a little loud due to being near busy roads, but not terribly so. The convenience factor makes up for it. I will definitely stay here next time I have to be in San Antonio. It's also not too far from the airport.

Great service. The beds were so comfortable. Quite area. We will stay again

Great service. The beds were so comfortable. Quite area. We will stay again

muy limpio excelente servicio lo recomiendo

muy limpio excelente servicio lo recomiendo

I was surprised that we had to pay for our buffet breakfast, which normally such hotels are complementary. Having to pay $13.99, for what I would normally receive as complementary with similar buffets at other similar type hotels. I don't know if this was a time occurrence at this particular hotel are other Hilton Garden Hotels like this one, if so I won't be making reservations at these hotels in future. My room was fine, the overall service was fine. There were other restuarants near by which were reasonably priced, so I went there for my meals. Thank you,

I was surprised that we had to pay for our buffet breakfast, which normally such hotels are complementary. Having to pay $13.99, for what I would normally receive as complementary with similar buffets at other similar type hotels. I don't know if this was a time occurrence at this particular hotel are other Hilton Garden Hotels like this one, if so I won't be making reservations at these hotels in future. My room was fine, the overall service was fine. There were other restuarants near by which were reasonably priced, so I went there for my meals. Thank you,

As we were going out the next day housekeeping was in the hall and asked if we needed cleaning, towels, water, etc. asked if we needed to pay for the water, she told us no that it comes with the room. At the front desk, CHRIS RODMAN (different desk clerk) said he was not aware of the chair problem and said that he would take of it. Less than 15 minutes later we had the chair. He is an all-star employee! Window shade was broken, could not be raised had to use binder clips to hold it up. I could tell you more, but it would take too long.

As we were going out the next day housekeeping was in the hall and asked if we needed cleaning, towels, water, etc. asked if we needed to pay for the water, she told us no that it comes with the room. At the front desk, CHRIS RODMAN (different desk clerk) said he was not aware of the chair problem and said that he would take of it. Less than 15 minutes later we had the chair. He is an all-star employee! Window shade was broken, could not be raised had to use binder clips to hold it up. I could tell you more, but it would take too long.

Very clean, comfortable hotel. Breakfast was a bit pricey.

Very clean, comfortable hotel. Breakfast was a bit pricey.

Lucky was the very best!!! She was so kind, personable and made you feel right at home. She made the stay very enjoyable. Many thanks to her and her love for our dog Luca as well. I hope she is greatly appreciated at Hilton she knows customer service!

Lucky was the very best!!! She was so kind, personable and made you feel right at home. She made the stay very enjoyable. Many thanks to her and her love for our dog Luca as well. I hope she is greatly appreciated at Hilton she knows customer service!

I really enjoyed our stay and it was in an amazing location to everywhere we wanted to be. Thank you!

I really enjoyed our stay and it was in an amazing location to everywhere we wanted to be. Thank you!

Very clean

Very clean

Great place to stay and great location. Front desk supervisor luckey had the best customer service attitude and made a welcoming check in. The room was clean and loved that the rv had my name on the welcome screen. Lol

Great place to stay and great location. Front desk supervisor luckey had the best customer service attitude and made a welcoming check in. The room was clean and loved that the rv had my name on the welcome screen. Lol

I was given a dirty room upon my check in. So I had to take all my luggage back to front desk and let them now my room was dirty. I was not happy at all. Had a long day

I was given a dirty room upon my check in. So I had to take all my luggage back to front desk and let them now my room was dirty. I was not happy at all. Had a long day

TV not working

TV not working

Lobby was better than the room. Room was spartan with peeling paint on the ceiling. Bathroom was very basic. Felt like I was getting the bare minimum for the money. Very surprising for a Hilton property. Expected a lot more.

Lobby was better than the room. Room was spartan with peeling paint on the ceiling. Bathroom was very basic. Felt like I was getting the bare minimum for the money. Very surprising for a Hilton property. Expected a lot more.

Good value for the price.

Good value for the price.

Hotel was nice. Staff was friendly, nice, and professional. Bar/restaurant was good. Room was spacious and bed was comfy.

Hotel was nice. Staff was friendly, nice, and professional. Bar/restaurant was good. Room was spacious and bed was comfy.

Na

Na

Very clean and peaceful. No issues. Great place to stay in!

Very clean and peaceful. No issues. Great place to stay in!

My only disappointment was with the horestaurant and breakfast buffet provided by the hotel,

My only disappointment was with the horestaurant and breakfast buffet provided by the hotel,

The king size bed was nice. The breakfast should have been free. Other than that, not much to report.

The king size bed was nice. The breakfast should have been free. Other than that, not much to report.

Great stay!

Great stay!

Great property. Convenient location.

It was close to businesses and restaurants that appealed to me

The hotel staff were always helpful and polite. The room was fine for my purpose: an overload bedroom for my family’s holiday gathering. It was sanitary, but the corners were dusty. The bed was comfortable enough.

Goo

Staff was not very friendly and rooms are cold. Nice area with good restaurant options. I was supposed to get free breakfast as part of the reservation but wanted to chafe me $10 per person.

I didn’t like the 14.00 charge for breakfast

Great hotel and staff

The staff were excellent answered any questions I might have.

Quick weekend trip, we like to stay here its close to family in the area and always great.

Rooms were not vaccumed and bathrooms not very clean.

The security of the front doors locked at night.

The bathroom had traces of mold in the ceiling. Also the bedroom has a fire alarm that blinks throughout the night that makes it really hard to sleep

We had an excellent stay in a 2-queen room. The beds were incredibly comfortable—hard to beat! The room itself was spacious, very clean, and quiet, providing a perfect environment to relax. The AC worked flawlessly, keeping the room cool, and the shower had great water pressure, which was a nice bonus. Overall, a fantastic experience. Would stay again.

I like the customer service that was given to us upon arrival from front desk it was excellent. What I dis like is I hold Hilton to a higher standard and the rooms could be cleaned and dusted better. The towel rack was dusty, mole started growing in the shower in little black specks, rust was in the shower door, the room smelled stale, the walls were not wiped the floor could have been vaccumed. The bed could have been fully cleaned under the bed protector was crumbs. This hotel could offer free breakfast for regular hilton honors members but they dont we were told you have to be a diamond or higher to eat free breakfast.

O

It was very quiet, clean and convenient. Our go to place in San Antonio.

The service at breakfast was excellent

The way is clean and decorate makes feel like home. Thank you for service.

clean and great location. Restaurant close by walking distant.

The staff was professional and rooms very clean.

I loved the peace and quiet

The place is clean and very nice people. We had great stay. Thank you the beds were very comfortable.

Ok

We love staying here

I stay here when visiting family. I am always happy to see Ms. Lucky at the front desk. She always makes me feel welcome, and like I am the only important guest. This last trip I had sprained my ankle. Ms. Lucky noticed I was having a hard time with my luggage and walker when I checked out. She immediately took my luggage from me and put it in my car. Thank you Ms. Lucky!

Rooms were excellent. They have some sheet rock damage. However bed was comfortable. TV was awesome.

Awesome clean !

Parking had to park away from property

We liked this property as this was close to my office

Clean

We love staying here because of location easy to get to with all construction in the area.

Dusty room, but everything was okay.

The drain was clogged. Stains on the ceiling. No extra rolls of toilet paper. When you want to purchase items like sodas, it was all self serve & self pay & the machine wasn’t working right and the staff didn’t help. A make worker couldn’t tell us where the pool was.

Nice

The best

Our room was very clean , the staff was very friendly, the check in and check out was very fast

Convenient

I would say that our overall stay was great beside your Frontline Supervisor whom checked us in was very short and rude.

felt like there was bed bugs in the bed

Very comfortable stay. Front desk staff was very nice. Very clen

Great place

Very pleasant. Liked the pool. Convent to places around the area. Front desk super friendly.

I was okay with no free complimentary breakfast but there was a dog next door and it was barking for 15 min straight at 10pm while I was winding down to go to bed. And the. Starts barking again at 11pm. And then it starts howling. I gave noticed to gabby who had initially texted me to ask how my room is looking when I checked in. I immediately asked her to please tell the people next door to contain their dog since I had to get up very early in the morning for something important but there was no reply. Not too happy about the loss of sleep for $160

Nice clean room. Great bed. Service was acceptable. Overall good place to stay.

Clean and quiet. Close to restaurants and shopping.

I didnt like being woken up at 6 am for a false fire alarm

Check in was quick and easy. The young lady who checked me in was extremely pleasant. The Bartender, I believe her name was Tomi?, was amazing. All the staff I had contact with were all very helpful and friendly.

Best service I have ever experienced from bar staff to valet

Staff is very welcoming each time we saw them and they remembered our names and our family dog name! Its our home away from home

There were bed bugs in the bed, horrible.

AC hardly worked. Hot in the room at night

No One go to do the room, no service for towels

It was an ok experience. I didn’t like how we had to pay for breakfast. Most hotels have free breakfast. There was also blood on one of my bed sheets.

Our room was cool and comfortable.

Everything was great, except staff did the minimum.

Great place staff was the best will definitely be back for my next trip

Easy checkin safe quiet

We are a military family and the location was ideal. The staff was friendly and helpful. There was plenty of restaurants, shopping and entertainment nearby. We will be booking this hotel again for future trips.

Nice place

The room was dirty. Torn carpet, ripped desk chair, and the furnishings looked like they came from the Salvation Army. I have stayed in many a Hilton Garden Inn and have always been pleased. The staff was extremely abrupt and rude. I would not recommend this hotel to anyone

So starters great location for shopping, dining and to the San Antonio area. The staff was great, but one stood out and her name was Lucky. We had issues with the company we did our reservations with but she was so helpful and got us through with her patients and beautiful smile. Hilton you got a treasure in Lucky. Overall great stay.