Hampton Inn Lawrenceville

Everything was really good

Friendly staff!!

Staff was great everything was cleaned will stay here again

Very comfortable room, Close to the location we were visiting.

My room was never cleaned nor was my bed linen changed my entire stay there. Will not be staying here again....

Very good

Pool was closed, was looking forward to relaxing by it and didn't know when I booked

Exceptional

Pool full of algae so out of use. Mattress sagged

nothing spectacular,,, needs

Checked in first room the TV did not work. My room was switched to a room with rust on the floor of the tub. Breakfast I saw mold on one slice of bread, on an other day I saw mold on a English muffin, which I disposed. Exterior ash trays were over flowing and never emptied, during my stay. At the front entrance next the public trash can a box of wine was placed this was observed the morning before I checked out and was not removed by the next morning at my check out.

Great Hotel and staff

Good

Room was given away - was not able to arrive Friday. Called to cancel Friday and couldn't cancel so went to check in Saturday and they said I was a no show and gave away my room.

Superb

Very good

Zach Tan (sp) female.. Ryan

spout faucet is broke that means when we lifted it up ONLY less haff the water go to the shower the rest go down the tub. Another problem is when you lifted the drain lid it will go down right away. Do not book room 118 till they fix that problems.

The pool was green with algae. TV did not work. Bathroom door would not close. Room was dingy. Staff said facility was being renovated- but there was no evidence of that happening.

The pool was green with algae. TV did not work. Bathroom door would not close. Room was dingy. Staff said facility was being renovated- but there was no evidence of that happening.

Actual rooms were wonderful. Both downstairs bathrooms had doors that would not close at all. The men’s room was filthy. The breakfast was wonderful with an amazing server.

Front desk employee was very professional

Don't stay here, the front desk guy Pablo ,I think his name was, is extremely rude !!

Each day a wonderful breakfast was served. Rooms were replenished on schedule. Hosts and hostesses were friendly and helpful.

Room key gave me minor problems far as access.

Location, slept good Room key gave me minor problems far as access.

Passable

Superb

Clean room

Great place to stay alto of great places to eat and shop

Our car was damaged in the parking lot of this hotel and the manager would not let the Police Officer view the security cameras for his investigation. I would not recommend anyone staying here because if your vehicle is damaged, you will experience the same situation as we did! This was not our fault. We had to file under our insurance policy and pay hundred of dollars out of our pocket, which may have been avoided if the manager would have allowed the Police Officer to view the security cameras. We will not stay here again. Poor customer service on hotel management.

Found a butter wrapper with residual in refrigerator. A clipped toe nail on floor. Did sleep great, staff very friendly, breakfast was good. Great shower, a very comfortable stay. I would stay there again.

Location The air conditioner was making a loud noise and the pool was closed.

Location The air conditioner was making a loud noise and the pool was closed.

Microwave didn’t work and toilet seat was off-center. Other than that, it was fine.

Good location and clean N/A

Good location and clean N/A

Nice quiet location.

Nice quiet location.

Exceptional

Good

Good stay clean and comfortable easy to get to out destination the next day

Safe and clean Additional fees that were provided up front like having to pay to park.

Safe and clean Additional fees that were provided up front like having to pay to park.

The room was so filthy I didn’t even feel like eating breakfast.

desk clerk was not friendly. tried to charge me $20 extra

Everything!

Front desk employees were very professional and friendly!

I was impressed with all aspects of the hotel. Very nice place to stay and welcoming to my dog.

My initial room was terrible, it seemed like housekeeping just quit for the day while cleaning the room.

Breakfast was great! The food was fresh, kept warm, with plenty to eat. I was very impressed. And good coffee.

Clean and nice rooms.

Very nice

Very nice

Ok good

Ok good

Nothing

Room ph not working, no hangers in the closet, tv not connected, no cups for coffee or to drink wayer, no room service during a stay of 4 nights.

Everything!

Clean room, friendly staff, nothing more to ask for!

Clean room, friendly staff, nothing more to ask for!

Nothing Rooms were not ready upon check-in time. Had to wait an hour and a half for rooms to be cleaned. What they call breakfast tasted stale and horrible. First and last time I stay here

Rooms were not ready upon check-in time. Had to wait an hour and a half for rooms to be cleaned. What they call breakfast tasted stale and horrible. First and last time I stay here

Allen in the front desk was amazing he was the only reason I stayed. Room was dirty smelled horrible and wasn’t cleaned at all.

Allen in the front desk was amazing he was the only reason I stayed. Room was dirty smelled horrible and wasn’t cleaned at all.

The breakfast food was terrible. The sausage, especially. This was below average for a Hampton Inn. The only thing good about the facility was the lobby. Everything else is outdated and overpriced. It would be hard to stay at another one.

The breakfast food was terrible. The sausage, especially. This was below average for a Hampton Inn. The only thing good about the facility was the lobby. Everything else is outdated and overpriced. It would be hard to stay at another one.

Room was clean. Reserved an accessible room, but none were clean or available.

Room was clean. Reserved an accessible room, but none were clean or available.

Allan is an excellent greeter, receptionist, and concierge. Breakfast staff were great, it was truly a great experience!

Allan is an excellent greeter, receptionist, and concierge. Breakfast staff were great, it was truly a great experience!

The man at the front desk was super nice. The pool wasn't open. It's July, how many months do they need for maintenance? The bath tub was not clean. The room had a bad odor.

Great location, quiet setting, and friendly staff. Nice breakfast too.

The light over the bathroom sink was out.

I sooo enjoyed that breakfast !!! I had 2 cheese omelettes, sausage, waffle and coffee !! Everything was absolutely tasty ! The staff were very helpful with escorting my wife and me up to our 3rd floor room, it was right by the elevator which is great for my wife (she is disabled). We were able to get in & out at our leisure and go visit our grandson . Hampton Inns can be very proud of their Staff at the Lawrenceville location, they were 'Fabulous' !!! No big deal, my TV remote needed new batteries and the gentleman at the desk brought a new remote to my room !!

Allen at the front desk was very welcoming. Gave us a great suggestion on where to have dinner.

Allen at the front desk was very welcoming. Gave us a great suggestion on where to have dinner.

Very nice and clean!!! Rooms are always in good shape when checking in The pool looked awful!!! The whole pool area didn't look very advertising

yes the facility was clean, good breakfast, nice staff

yes the facility was clean, good breakfast, nice staff

I was woke up at approximately 7, 7:30 in the morning to the sound of banging on the wall just behind my head. I was not told, nor was it in the listing that there was construction going on. I was basically dismissed from front desk. No resolution

Good, basic hotel in a convenient area to visit relatives.

Good, basic hotel in a convenient area to visit relatives.

The room was very nice and clean.

The room was very nice and clean.

Outstanding place. Clean, safe and Allen was very professional and welcoming. Will definitely stay there again. Recommend it for sure.

Outstanding place. Clean, safe and Allen was very professional and welcoming. Will definitely stay there again. Recommend it for sure.

Carpet had a bad smell

Carpet had a bad smell

The property is old, the rooms are dated and carpet smells.

The property is old, the rooms are dated and carpet smells.

Very nice clean place. I loved it. So clean and very friendly staff. Allen was very professional, helpful and great customer service. Will definitely stay here again.

Very nice clean place. I loved it. So clean and very friendly staff. Allen was very professional, helpful and great customer service. Will definitely stay here again.

It is old and outdated. I don’t think they clean the bathtub. There were dirt spots on the bedspread and on the corner of the sheets.

Breakfast was the same thing every day. Sad.

Allen at the front desk was wonderful, very welcoming and recommended a restaurant for dinner. He checked in by text multiple times and stopped by our breakfast table this morning when we were eating and he was leaving from his shift. What a great asset Allen is to your company.

Allen at the front desk was wonderful, very welcoming and recommended a restaurant for dinner. He checked in by text multiple times and stopped by our breakfast table this morning when we were eating and he was leaving from his shift. What a great asset Allen is to your company.

The hotel was great. I felt very comfortable and safe. Lots of stores and things to do around the hotel.

The hotel was great. I felt very comfortable and safe. Lots of stores and things to do around the hotel.

The bed was comfortable. The bathroom was not clean it was stains in the tub and looks like mold around the tub

The staff was great!!!

The staff was great!!!

Room was good, The elevator was dirty and the carpet in the hallways were dirty.

Room was good, The elevator was dirty and the carpet in the hallways were dirty.

Did not have room service requested

Did not have room service requested

The room was cool

The room was cool

Room was great, comfy and quiet

Room was great, comfy and quiet

Thank you.

Thank you.

Everything was perfect.

Everything was perfect.

Room smelled bad and half of the room’s power went out at 9pm. No tv or lights on one side of room

Room smelled bad and half of the room’s power went out at 9pm. No tv or lights on one side of room

The staff were extremely friendly and helpful. The coffee in the morning was excellent. It might seem a small thing, but if you travel much, you know that coffee can be quite an experience.

The staff were extremely friendly and helpful. The coffee in the morning was excellent. It might seem a small thing, but if you travel much, you know that coffee can be quite an experience.

Room not cleaned up daily. I had to ask.

Room not cleaned up daily. I had to ask.

All good

All good

for an over night stay was satisfactory.

for an over night stay was satisfactory.

Very clean and spacious loved everything

Very clean and spacious loved everything

Mold in bathroom.

Mold in bathroom.

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Alan was amazing at check in. Very friendly and helpful. Convenient to our location

Alan was amazing at check in. Very friendly and helpful. Convenient to our location

The hotel staff was nice and helpful, but we stayed for 4 days and housekeeping only came once and barely cleaned. There were red stains on the floor that stained our socks and there was an open hole in the bathroom ceiling.

The hotel staff was nice and helpful, but we stayed for 4 days and housekeeping only came once and barely cleaned. There were red stains on the floor that stained our socks and there was an open hole in the bathroom ceiling.

Stayed here for 4 nights on a business trip. The beds were comfortable and clean. Are around was quiet. Would stay again.

Stayed here for 4 nights on a business trip. The beds were comfortable and clean. Are around was quiet. Would stay again.

The hotel room was clean the bed wa comfortable

The hotel room was clean the bed wa comfortable

Assign a room which was not ready. Then assign other room whole process took one hr. Also bathroom not very clean

Assign a room which was not ready. Then assign other room whole process took one hr. Also bathroom not very clean

It was great

It was great

Overall a great experience

Overall a great experience

The staff were all awesome people. Very very nice!

The staff were all awesome people. Very very nice!

Had a great time!

Had a great time!

Great location safe clean

Great location safe clean

Due to severe flooding in my area I called to cancel the reservation. I believe the gentleman I spoke to was Kain or someone similar to that. He was very hard to understand and I had to repeat myself multiple times. I was charged for the entire stay and did not even get to take the trip because we were under a national disaster in our area. I asked to speak to his manager which he stated there was none he was the only person I could speak to. Overall I can’t say nothing bad about the hotel itself because I never got to stay there. So my low ratings was not bad on the hotel but the service and treatment I received trying to cancel my reservation. This makes me never want to use Expedia again and use my social media platform to ensure my friends there friends and anyone they know does not utilize Expedia either. A business as big as this one should be a little more compassionate when speaking to customers.

Due to severe flooding in my area I called to cancel the reservation. I believe the gentleman I spoke to was Kain or someone similar to that. He was very hard to understand and I had to repeat myself multiple times. I was charged for the entire stay and did not even get to take the trip because we were under a national disaster in our area. I asked to speak to his manager which he stated there was none he was the only person I could speak to. Overall I can’t say nothing bad about the hotel itself because I never got to stay there. So my low ratings was not bad on the hotel but the service and treatment I received trying to cancel my reservation. This makes me never want to use Expedia again and use my social media platform to ensure my friends there friends and anyone they know does not utilize Expedia either. A business as big as this one should be a little more compassionate when speaking to customers.

There was a leak in the shower which caused our clothes in the bedroom to get wet

There was a leak in the shower which caused our clothes in the bedroom to get wet

This is an older hotel that is trying to be great. The smell tells it all. Some Reno has been done but clearly not at the level of the Hampton Inns that I’ve stayed in before. The bottom of the bathtubs are stained, the corners have collected dirt stains, the towels were both brown and white. One of the bed skirts and table next to it had dog hair on them. What surprised me was the illusion that you’d have a big window in the bedroom. Turns out it was wall to wall drapes with a very small window in the corner end of the wall. Needless to say, the rooms are dim.

This is an older hotel that is trying to be great. The smell tells it all. Some Reno has been done but clearly not at the level of the Hampton Inns that I’ve stayed in before. The bottom of the bathtubs are stained, the corners have collected dirt stains, the towels were both brown and white. One of the bed skirts and table next to it had dog hair on them. What surprised me was the illusion that you’d have a big window in the bedroom. Turns out it was wall to wall drapes with a very small window in the corner end of the wall. Needless to say, the rooms are dim.

it was ok

it was ok

The hotel staff were very pleasent but the hotel smelled like mildew and my tub drain was broken. The hotel was definetely notvworth the 150$ plus i paid!

The hotel staff were very pleasent but the hotel smelled like mildew and my tub drain was broken. The hotel was definetely notvworth the 150$ plus i paid!

Very clean and comfortable hotel stay.

Very clean and comfortable hotel stay.

Ok!

Ok!

Air wouldn’t stay on Room smelled bad

Air wouldn’t stay on Room smelled bad

Enjoy our stay! Most definitely would come again!

Enjoy our stay! Most definitely would come again!

Great location. Convenient access to the highways. I thought the room was nice, bathtub could have used a little extra cleaning, all in all it was a good stay.

Great location. Convenient access to the highways. I thought the room was nice, bathtub could have used a little extra cleaning, all in all it was a good stay.

The free breakfast exceeded my expectations. Would stay again if I needed something in this area.

The free breakfast exceeded my expectations. Would stay again if I needed something in this area.

It was a great stay and front desk staff was amazing

It was a great stay and front desk staff was amazing

We had neighbors on both sides that were either partying or arguing. We called down around 1:30 am and Allen working nights came up and knocked on door and told them to turn down the music and they did one notch. Around 2:45 we called again and he came and knocked and they wouldn’t answer him so he left. We got to sleep around 4:00am

We had neighbors on both sides that were either partying or arguing. We called down around 1:30 am and Allen working nights came up and knocked on door and told them to turn down the music and they did one notch. Around 2:45 we called again and he came and knocked and they wouldn’t answer him so he left. We got to sleep around 4:00am

Friendly staff

Friendly staff

Nice facility for the neighborhood

Nice facility for the neighborhood

Dumpster picked up out of my window at 345 am ruined my day realy...

Dumpster picked up out of my window at 345 am ruined my day realy...

Convenient for where I needed to go.

Convenient for where I needed to go.

There were a few areas in our room that just need some minor maintenance (base boards coming loose) but everything else was excellent

There were a few areas in our room that just need some minor maintenance (base boards coming loose) but everything else was excellent

Very nice

Very nice

Unfortunately the rooms were moldy the agent changed the room but it was filled with mold as well, the hotel should put those rooms out of order until they are repaired. I am still congested and uncomfortable.

Unfortunately the rooms were moldy the agent changed the room but it was filled with mold as well, the hotel should put those rooms out of order until they are repaired. I am still congested and uncomfortable.

The tub had rust in it and the air conditioner made a loud noise

The tub had rust in it and the air conditioner made a loud noise

The room needed some repairs, but nothing impact functionality.

The room needed some repairs, but nothing impact functionality.

Excelent

Excelent

Staff were friendly and helpful. Location of property was quiet... but a little off the beaten path

Staff were friendly and helpful. Location of property was quiet... but a little off the beaten path

My room was incorrectly booked, but was resolved the next morning after housekeeping came 3 times. Comforter was burned in several spots and bathroom was a little dirty.

My room was incorrectly booked, but was resolved the next morning after housekeeping came 3 times. Comforter was burned in several spots and bathroom was a little dirty.

We enjoyed breakfast and the beds were clean and comfortable. Nice clean room at a reasonable price.

We enjoyed breakfast and the beds were clean and comfortable. Nice clean room at a reasonable price.

Very noisy in the hall ways, room smelled of cigarettes. Breakfast buffet was very poorly kept. This was the worst Hampton Inn that I have ever stayed in.

Very noisy in the hall ways, room smelled of cigarettes. Breakfast buffet was very poorly kept. This was the worst Hampton Inn that I have ever stayed in.

Our stay was very relaxing and comfortable. The beds were soft . I would stay here again.

Our stay was very relaxing and comfortable. The beds were soft . I would stay here again.

The staff were friendly and available. It was easy to check in and out. The room was not that great. It did seem clean but there was a stain on one of the pillow cases. It looked like they had recently patch up one of the walls. In the bathroom a towel hook was cooking off the wall. The shampoo bottle hanging on the wall of the shower was broken. There was rust at the bottom of the shower. And lastly and most importantly the air conditioning unit inside the room was very loud. (Rattling/ vibrating noise). The concierge did say this could be due to it being an inside the room which will make it louder than a ac unit cooling/ heating a whole building but I don’t think that is the case.

The staff were friendly and available. It was easy to check in and out. The room was not that great. It did seem clean but there was a stain on one of the pillow cases. It looked like they had recently patch up one of the walls. In the bathroom a towel hook was cooking off the wall. The shampoo bottle hanging on the wall of the shower was broken. There was rust at the bottom of the shower. And lastly and most importantly the air conditioning unit inside the room was very loud. (Rattling/ vibrating noise). The concierge did say this could be due to it being an inside the room which will make it louder than a ac unit cooling/ heating a whole building but I don’t think that is the case.

Majority of staff were friendly. Only one person wasn’t very customer service friendly. Breakfast was a bit disappointing but overall okay. There was no or minimal fruit offered or healthy options available. They did offer coloring sheets and crayons for kids daily which I appreciated. Would go back again and kids enjoyed their stay.

Majority of staff were friendly. Only one person wasn’t very customer service friendly. Breakfast was a bit disappointing but overall okay. There was no or minimal fruit offered or healthy options available. They did offer coloring sheets and crayons for kids daily which I appreciated. Would go back again and kids enjoyed their stay.

Convenient to shopping and freeways.

Convenient to shopping and freeways.

Very nice front desk people.

Very nice front desk people.

My room was ‘ok’. It was cleaned but did have an interesting moldy smell. The bed sheets were itchy as well. All in all- I would stay here again. The price is fair and location is excellent.

My room was ‘ok’. It was cleaned but did have an interesting moldy smell. The bed sheets were itchy as well. All in all- I would stay here again. The price is fair and location is excellent.

There was an incident where I requested a room change due to the condition of the room. The person on duty, Tonya accommodated and switched my room. I thought nothing of it until in a conversation with my brother (another guest at the hotel) she told him I was a pain in the A-S-S. I was shocked! She later apologized and said she was only kidding. While I accepted her apology, I told her that if any of my employees had made a comment like that to customers they would no longer be working for me. I later found out she is a MANAGER. I hope someone has a talk with her on customer service expectations. Also one day there was no hot water.

There was an incident where I requested a room change due to the condition of the room. The person on duty, Tonya accommodated and switched my room. I thought nothing of it until in a conversation with my brother (another guest at the hotel) she told him I was a pain in the A-S-S. I was shocked! She later apologized and said she was only kidding. While I accepted her apology, I told her that if any of my employees had made a comment like that to customers they would no longer be working for me. I later found out she is a MANAGER. I hope someone has a talk with her on customer service expectations. Also one day there was no hot water.

Great!

Great!

The tub could have been clean better

The tub could have been clean better

Staff was friendly.

Staff was friendly.

It was a pleasant stay.

It was a pleasant stay.

One bad situation was the hotel returned a package stating that I wasn’t staying there the same day it arrived instead of holding it. This was horrible because I never received my package it made my opinion of the staff bad. Why not just hold it for 2/3 days then return it?

One bad situation was the hotel returned a package stating that I wasn’t staying there the same day it arrived instead of holding it. This was horrible because I never received my package it made my opinion of the staff bad. Why not just hold it for 2/3 days then return it?

Easy check in. Friendly staff.

Easy check in. Friendly staff.

Usually Hampton Inn has good bfasts. At this place, both mornings, no salsa for the eggs, no raisin bran, and no bananas. Disappointing.

Usually Hampton Inn has good bfasts. At this place, both mornings, no salsa for the eggs, no raisin bran, and no bananas. Disappointing.

Very nice hotel. Great hot breakfast However, being a pet lover, but don't like necessarily staying & the possibilities of them getting on the furniture, beds,,floors & than me walked or using it afterwards. There should at least be a weight &/or size limits. Beware This is a pet friendly hotel, as most are anyway. Hard to find one that's not "Pet Friendly "

Very nice hotel. Great hot breakfast However, being a pet lover, but don't like necessarily staying & the possibilities of them getting on the furniture, beds,,floors & than me walked or using it afterwards. There should at least be a weight &/or size limits. Beware This is a pet friendly hotel, as most are anyway. Hard to find one that's not "Pet Friendly "

Jonay from night shift I believe h the says her name with the glasses. She gave me a water and fruit bars. Thank you. Zach morning shift was awesome as well. He looks like common the actress/ r&b overall thebstay was nice !! The breakfast OMG the grits was so good biscuits and gravy are crazy!!! The food was HOT !! I love it. I am staying tonight again. I would like to work here too! lol

Jonay from night shift I believe h the says her name with the glasses. She gave me a water and fruit bars. Thank you. Zach morning shift was awesome as well. He looks like common the actress/ r&b overall thebstay was nice !! The breakfast OMG the grits was so good biscuits and gravy are crazy!!! The food was HOT !! I love it. I am staying tonight again. I would like to work here too! lol

Great stay for an un-anticipated overnight business function. Very nice hot breakfast

Great stay for an un-anticipated overnight business function. Very nice hot breakfast

Staff was friendly and accommodating

Staff was friendly and accommodating

Great Location. Good parking Clean Rooms

Great Location. Good parking Clean Rooms

One of the mornings, very good biscuits and gravy was available

Great

Good room. They could keep the bathrooms by the office downstairs clean. Not only did the toilet not work but the faucet to wash hands did not work! Basic fixing! Otherwise room was good. We stayed only for one night.

Room smelled really bad. And every day there was lots of noises outside of the room like construction noises

Staff was super nice and very helpful when needed.

Excellent

Great location

No frills stay. Breakfast was above average for this chain. Location is next to a shopping area and grocery store walkable in the same parking lot. Other than that it’s a drive to restaurants.

Very small dirty pool

Sink stopper closed and couldn’t open it Toilet seat not screwed on correctly

all good

Nice place to stay, quiet area, close to a couple places to eat breakfast.

Stay here each time we come to GA. Always very nice and quite. Pet friendly. My baby is just scared of elevator so i have to pick him up for that part. Lol. Would definitely recommend

Would have given 5 stars if property had free breakfast as advertised.

Staff were great..our room however, not really. No hot water in bathroom sink. Towel bar kept falling apart. Sheet would not stay on bed.

When we arrived the room temp was on 78. We lowered it to 68. Left for a few hours to arrive back to room temp of 79. Called front desk and told him the ac was not working. He came and checked and said only the fan was running not the floor unit but the controls were in the wall. Said it should start to cool. 3:00am still 78 on the thermostat. Never had this problem before. Why would you have thermostat on 78 when offering this room for stay?? Ac should have been checked prior to us checking in

Terrible

This hotel is very clean and rooms are comfortable.

Clean

Convenient

Hl

Very old property

Great place to stay! Clean and the staff were awesome!

The room was not really clean and the tub was so stained. Plus there isn’t much around here although there is a Kroger you can walk too. Would not stay there again.

Our room smelled heavily of bleach and seemed to be very damp . Carpet almost felt damp . Others in our group said they felt their rooms were musty . Could be because we were on the 1st floor.

Great stay. Thank you for treating me so well.

Rooms could have used a bit more TLC.

Dresser TV was on was tilted back quite a bit. May fall soon. Blind did not come down completely to cover window.

Very nice

Property is just average. Location central in an average area. Property a bit setback and secluded at night. Beds were a bit lumpy, pillows flat and breakfast ok with waffle machines not fully functional. Stayed there twice in the last couple of years but will probably stay at another location on my next visit.

Beautiful hotel! Me recommend

Clean and safe. Courteous staff.

Whatever chemical they use to clean room was in air the entire night. Just too strong

Room was clean customer great. I think it would be nice if you have some toiletries in the bathroom.

It was great

Very good

The check in was quick and the staff very friendly. However, the shower door came out of the track and the bar on the door fell off while trying to take a shower. This was dangerous and could have caused a serious injury. Thankfully, no injury happened as a result of this poor maintenance.

Good

The room was very nice, clean and comfortable.

Our tub was dirty I mean DIRTY ! We did not call the desk because it was late, and we only stayed for 1 night . But that was nasty

The hospitality of the staff was awesome. Very helpful and friendly people.