Holiday Inn Express Las Vegas-Nellis by IHG

No comment

Horrible stay.

Loli was an absolute delight at the front counter. We stayed for 4 nights, had an issue with out room, and she was more than helpful to get us a new, clean, safe, upgraded room at no extra charge. It was exactly the peace of mind we needed during our stay. She went above and beyond to make sure everything was handled. Our stay was awesome- we cant wait fo come back to see the new renovations next year!

Breakfast good, the rooms were hot stayed at 78-80 degrees. But other than that good stay

They canceled my reservation when I arrived and I was forced to go find another hotel.

They canceled my reservation when I arrived and I was forced to go find another hotel.

The staff were amazing and very helpful. The breakfast was not what I thought it would be and could have more options or a variety of items but overall was a great place to stay and the rooms were very clean and organized. If I would choose to stay again I definitely would.

Arrived to the hotel they were doing some construction to the front and I didn’t mind too much. I came to the hotel after a long road trip a lady named Ruth greeted me at the front door and she was very pleasant and she checked me in. I go to the room and I realize that it was a double bed instead of a king and there were no sheets on the bed and dirty linens on the floor. I go back downstairs after carrying all my stuff and I let Ruth know that I was under the assumption that I had a king and she let me know that they were booked out after seeing the condition of the hotel and the condition of my room itself, I didn’t feel comfortable staying there and I think she understood that. She said to let Hotels.com know that they were overbooked and she would make sure I was refunded the money. So I call Hotels.com to verify that I would need that credit towards another room and they spoke with hotel staff and they said they did everything to accommodate me and I actually did not want to be there no matter what they did. Every room in Vegas near the area was booked out due to events and I had to Uber an hour and a half away.

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

There was no lighting over the mirror in the bathroom. Very hard to put makeup on. Finally use a flashlight that helped a little. I know it's in the middle of reconstruction but i think they should put some light over the mirror.

There was no lighting over the mirror in the bathroom. Very hard to put makeup on. Finally use a flashlight that helped a little. I know it's in the middle of reconstruction but i think they should put some light over the mirror.

It was like a 3rd world country in that area. Disgusting. The bed was so old that I almost sa k to the ground. Close the hotel please. Will never stay there again. All of it was just bad over all. Close the hotel.

Nothing worst holiday in ever The hotel is under construction and understaffed and he staff there didn't even want to open the bathroom lobby for me, the receptionist gone for 1 hour on the phone.

The front desk receptionist Ruthy was AMAZING!! She was so sweet and friendly she welcomed me and my friends with a huge smile and made us feel safe! She deserves a raise and I give her 10/10 on her customer service! Definitely will book again in the future if needed to! Wish me and my friends would have been able to say bye to her, Shout out to Ruthy!

YES

YES

Rude front desk person. cockroaches and insects, attaching photos. Smell was so bad like pee and construction mix. Air conditioner was like generator.

Rude front desk person. cockroaches and insects, attaching photos. Smell was so bad like pee and construction mix. Air conditioner was like generator.

The staff was amazing.

There was a weird smell one you enter, there were a ton of roaches. The rooms were dirty. They charged me 50$ for nothing.

Restroom not really clean.

Restroom not really clean.

Hot water. It was not the girls at the front desks fault. The hotel manager needs a course on hospitality and customer service. We came in from Alaska very disappointed . I stay at Holiday Inns all over the country this was the WORST place I've ever stayed in.

Hot water. It was not the girls at the front desks fault. The hotel manager needs a course on hospitality and customer service. We came in from Alaska very disappointed . I stay at Holiday Inns all over the country this was the WORST place I've ever stayed in.

The room had no hot water. The lights flickered. The bed mattress had no support and left my back needing a chiropractor.

The room had no hot water. The lights flickered. The bed mattress had no support and left my back needing a chiropractor.

Our first room only had a heater the ac didn’t work. They switched us room then tried to tell use that our dog left a stain I. The first room. My wife tried to scrub it on her knees and it didn’t come out. Then a hour into our 2nd room they wanted to move us again down to the 1st floor cause we had a service dog.

Our first room only had a heater the ac didn’t work. They switched us room then tried to tell use that our dog left a stain I. The first room. My wife tried to scrub it on her knees and it didn’t come out. Then a hour into our 2nd room they wanted to move us again down to the 1st floor cause we had a service dog.

NO HOUSE KEEPING FOR 3 DAYS POOL NOT OPEN

NO HOUSE KEEPING FOR 3 DAYS POOL NOT OPEN

No hot water for the entire stay

The room that we stayed in should never have been rented, it was disgusting. If it wasn’t so late and I could have found another room with trailer parking I would have never stayed.

Fine. Just dirty

Fine. Just dirty

Everything Short staff

Nothing at all The pool was closed room was dirty, mold, something they looked like a peep hole in the bathroom.

Short staff

Nothing at all The pool was closed room was dirty, mold, something they looked like a peep hole in the bathroom.

Nothing Cockroaches mold you can look at the pictures and my son got there before me and he was told he had to pay a 100.00 deposit which is discrimination D/T his looks. I want all my money back

Nothing Cockroaches mold you can look at the pictures and my son got there before me and he was told he had to pay a 100.00 deposit which is discrimination D/T his looks. I want all my money back

TV, refrigerator, phone, not in working order. No one available for assistance. Homeless man sleeping in front of side, front door.

TV, refrigerator, phone, not in working order. No one available for assistance. Homeless man sleeping in front of side, front door.

The floor in the bathroom was dirty. Otherwise this was good. Breakfast was amazing.

The floor in the bathroom was dirty. Otherwise this was good. Breakfast was amazing.

It was like a 3rd world country in that area. Disgusting. The bed was so old that I almost sa k to the ground. Close the hotel please. Will never stay there again. All of it was just bad over all. Close the hotel.

Excellent service

Excellent service

Nothing

Nothing

Great Love it

Great Love it

The staff would Not help us w/our none working TV. We went to the front desk twice. We also had a dripping leak in the bathtub facet. There was a dirty sock on the floor from the previous folks worst Holiday Inn I have ever stayed

No breakfast options for vegans and no alternative milk for milk allergies

pretty basic for a HIX honestly

All the staff were very friendly. Room was soo nice and clean.

All the staff were very friendly. Room was soo nice and clean.

The beds was comfy and the breakfast was excellent

The beds was comfy and the breakfast was excellent

The location was excellent. Very close to the Nellis main gate. The beds were comfortable, and the room was clean. The breakfast was very good. The front desk staff member Mr. Lee was very friendly and helpful unlike his relief. Mr. Lees front desk relief was only there to collect a paycheck nothing more. She made a statement to me that she didn't like that soldiers stayed there. The washing machines and dryers were coin operated, but the hotel does not give change. When I asked for change, she was zero help and told me I could ride around and get change in town. There is also a business center that does not work which made printing boarding passes difficult as I had to use a computer at Nellis AFB instead of the convenience of the hotel.

We liked that the hotel was in a quiet area, breakfast was good, pool was not open and they still put it in the advertisement for the hotel. Parking was very convenient but the property needed some upgrades like the elevator and walls, etc.

We liked that the hotel was in a quiet area, breakfast was good, pool was not open and they still put it in the advertisement for the hotel. Parking was very convenient but the property needed some upgrades like the elevator and walls, etc.

This hotel is the Worst holiday Inn that I have stayed over the last thirty years. I stayed there for 4 nights in a row and they NEVER cleaned my room or changed my bed sheets or gave new towels! I told the manager about this after ny second day and he said he would correct this but did nothing for the next two days! Never worry about the customer and the maintence of their room!

This hotel is the Worst holiday Inn that I have stayed over the last thirty years. I stayed there for 4 nights in a row and they NEVER cleaned my room or changed my bed sheets or gave new towels! I told the manager about this after ny second day and he said he would correct this but did nothing for the next two days! Never worry about the customer and the maintence of their room!

I like 👍

I like 👍

They kicked me out

Fire alarm kept going off during our stay. When it finally stopped the lights inside our room were still blinking making it hard to sleep.

Fire alarm kept going off during our stay. When it finally stopped the lights inside our room were still blinking making it hard to sleep.

The beds are very comfy, room needs new carpet. I walked around the room the 1st night putting our things away. When i looked at my feet they where so dirty. You can feel the stickiness on the rugs.

The beds are very comfy, room needs new carpet. I walked around the room the 1st night putting our things away. When i looked at my feet they where so dirty. You can feel the stickiness on the rugs.

Amenities and Staff are great, the hotel does need renovation but it didn't effect our experience. Breakfast was great! Will be coming back next year again.

Amenities and Staff are great, the hotel does need renovation but it didn't effect our experience. Breakfast was great! Will be coming back next year again.

everything was great only thing that was a bother that happened was the fire alarm went on all day saturday but not the staffs fault they did their best to fix the issue but the system was the problem. overall great staff and stay

everything was great only thing that was a bother that happened was the fire alarm went on all day saturday but not the staffs fault they did their best to fix the issue but the system was the problem. overall great staff and stay

The location to the event it was The tv was a lite outdated and the remote stoped working

The staff was very courteous and helped out very well to the best of their ability. The fact that the alarm kept going off, all day and night for half of my stay may. Have hearing damage from how loud the alarms were going off inside my room have slight ringing and was told. I had to speak to operations manager, but they were not there.

The property was nice and clean, it had all the amenities we needed in our room. Staff and front desk receptionist were super helpful and friendly. The only issue was that we were told breakfast is from 6:30am to 9:30am. But they actually stop serving at 9. Breakfast over all was alright, it wasn’t that good and didn’t have much selection. If we are told breakfast is over at 9:30 then I would tell whoever works at the breakfast station because she kept telling everyone it stops at 9 am.

An absolute joke. Cockroaches on my wall. Front desk screwed up with my card at check in. Calls me 2xs and wakes me up at 10:45pm threatening to kick us out if we don't come down to the desk and fix billing that they screwed up. Utter loss of words for how terrible it was

An absolute joke. Cockroaches on my wall. Front desk screwed up with my card at check in. Calls me 2xs and wakes me up at 10:45pm threatening to kick us out if we don't come down to the desk and fix billing that they screwed up. Utter loss of words for how terrible it was

No one at counter when I arrived , bell on counter to ring? Waited 5 min the clerk came in front door?

No one at counter when I arrived , bell on counter to ring? Waited 5 min the clerk came in front door?

Great

Great

Great place

Great place

Very kind personnel!

Very kind personnel!

The staff was exceptional

The staff was exceptional

Old and broken for over 200$

Old and broken for over 200$

Ruthy who checked us in was great! Very courteous, patient, and kind. I would come back because of her, and the shower water pressure was amazing. Not so good; the heater in the room. I had to bring in a blanket from my trailer. Glad i had an extra.

Ruthy who checked us in was great! Very courteous, patient, and kind. I would come back because of her, and the shower water pressure was amazing. Not so good; the heater in the room. I had to bring in a blanket from my trailer. Glad i had an extra.

First, I was on my way and was getting late, so had called them about late check-in. They mentioned it’s fine, however when I reached hotel they mention card on file had some issues so they cancelled my reservation. They could have informed me about card issue, however luckily there was a room available so we survived with the kid. Overall condition of hotel is in dilapidated state, smell horrible and breakfast is a sham, for everything from bread, scrambled eggs, butter to water I need to request, else it’s hidden inside kitchen!!

First, I was on my way and was getting late, so had called them about late check-in. They mentioned it’s fine, however when I reached hotel they mention card on file had some issues so they cancelled my reservation. They could have informed me about card issue, however luckily there was a room available so we survived with the kid. Overall condition of hotel is in dilapidated state, smell horrible and breakfast is a sham, for everything from bread, scrambled eggs, butter to water I need to request, else it’s hidden inside kitchen!!

I don't want to write a negative review as much as possible because, I want to help businesses, and Holiday Inn is excellent brand its one of my favorite hotel. I was shocked that I experience horrible treatment in this Nellis, Las Vegas Branch. I arrived Dec 12, 2024, 5Pm, our group came from SF to attend Strat Planning, The hotel reception staff said that Expedia overbooked them and they have no room for us (we reserved 3 rooms for six people since Nov 1, 2024). We waited for 4 hours, the staff wants us to contact Expedia for a refund, another option is to transfer us to another hotel, until another staff came in to help and give us a rooms its already 9Pm. In spite of the hardship, still I remain calm and patient. When I'm in the room, I reported to the counter that the water in the bath tub of our room keeps on running, we are concerned with the water conservation, but no response, We request for room cleaning because we stay there 4 days and 3 nights, I received a note that they don't clean the rooms unless you stay there for 7 days. Anyway we just stay there night time to sleep. The positive side is the breakfast is good, its hot and fresh. I think the property needs complete renovation. Thank you

I don't want to write a negative review as much as possible because, I want to help businesses, and Holiday Inn is excellent brand its one of my favorite hotel. I was shocked that I experience horrible treatment in this Nellis, Las Vegas Branch. I arrived Dec 12, 2024, 5Pm, our group came from SF to attend Strat Planning, The hotel reception staff said that Expedia overbooked them and they have no room for us (we reserved 3 rooms for six people since Nov 1, 2024). We waited for 4 hours, the staff wants us to contact Expedia for a refund, another option is to transfer us to another hotel, until another staff came in to help and give us a rooms its already 9Pm. In spite of the hardship, still I remain calm and patient. When I'm in the room, I reported to the counter that the water in the bath tub of our room keeps on running, we are concerned with the water conservation, but no response, We request for room cleaning because we stay there 4 days and 3 nights, I received a note that they don't clean the rooms unless you stay there for 7 days. Anyway we just stay there night time to sleep. The positive side is the breakfast is good, its hot and fresh. I think the property needs complete renovation. Thank you

Will never book a holiday inn again

Will never book a holiday inn again

Bathtub had soap scum around the tub. Water would not shut off completely. Value of what I paid was too much for the condition of the room. Lack of pride in cleaning.

Bathtub had soap scum around the tub. Water would not shut off completely. Value of what I paid was too much for the condition of the room. Lack of pride in cleaning.

Establishment has not yet been updated. Toilet runs. AC leaks. Shower is dirty and molded. All surfaces were dusty including Curtains.

Establishment has not yet been updated. Toilet runs. AC leaks. Shower is dirty and molded. All surfaces were dusty including Curtains.

First room had a fire alarm that chirped at intervals. Second room had bedside lamp with broken switch. Toilet flushed very poorly and seemed to run forever. The room was fairly quiet and the breakfast at the hotel was great each morning. Staff was very friendly and did their best but building maintenance is lacking. Middle of the road hotel.

First room had a fire alarm that chirped at intervals. Second room had bedside lamp with broken switch. Toilet flushed very poorly and seemed to run forever. The room was fairly quiet and the breakfast at the hotel was great each morning. Staff was very friendly and did their best but building maintenance is lacking. Middle of the road hotel.

The staff was great but the property is in need of some care! Our TV didn’t work some lights were burnt out! The breakfast area was well kept and stocked well!

The staff was great but the property is in need of some care! Our TV didn’t work some lights were burnt out! The breakfast area was well kept and stocked well!

Other than the breakfast I didn’t like anything about house keeping service and the leaking faucet in the tub:(

Other than the breakfast I didn’t like anything about house keeping service and the leaking faucet in the tub:(

The floors were gross, they had marks all over them. You get out of the shower and walk on the tile and your feet got dirty. Something by toilet was sealing so the floor was occasionally wet. Only half the lights worked. The ac had to be on high or off otherwise it mad a lot of noise. The TV remote had to be right in front of the tv for it to work. The breakfast was not the best. The building needs a remodel so they are putting off having work done. You also can hear the planes from the airforce base across the way, we had no issues with that, but some people might

The floors were gross, they had marks all over them. You get out of the shower and walk on the tile and your feet got dirty. Something by toilet was sealing so the floor was occasionally wet. Only half the lights worked. The ac had to be on high or off otherwise it mad a lot of noise. The TV remote had to be right in front of the tv for it to work. The breakfast was not the best. The building needs a remodel so they are putting off having work done. You also can hear the planes from the airforce base across the way, we had no issues with that, but some people might

Never again.

Never again.

No cable, NO POOL, the room was not serviced one day but the breakfast was great and the staff very kind.

No cable, NO POOL, the room was not serviced one day but the breakfast was great and the staff very kind.

Price was great for two rooms we reserved and access to rooms was great! Amenities available were also nice.

Price was great for two rooms we reserved and access to rooms was great! Amenities available were also nice.

Handy location for getting out of town to the north. Suggest a 6:00 breakfast start instead of 6:30.

Handy location for getting out of town to the north. Suggest a 6:00 breakfast start instead of 6:30.

J’ai adoré le confort du lit et la gentillesse des employés, surtout Ruthy…

J’ai adoré le confort du lit et la gentillesse des employés, surtout Ruthy…

somewhat run down , could use an upgrade

somewhat run down , could use an upgrade

Was good, friendly staff

Was good, friendly staff

Staff was wonderful helpful. Thank you

Staff was wonderful helpful. Thank you

Friendly staff

Friendly staff

Didn’t get recognize as priority at check in, pool had no water, upstairs hallway smelled of urin, breakfast area opened to late for military who had to leave by 6:30am, homeless wondering parking lot looking in cars.

Didn’t get recognize as priority at check in, pool had no water, upstairs hallway smelled of urin, breakfast area opened to late for military who had to leave by 6:30am, homeless wondering parking lot looking in cars.

Making the reservation and checkin went okay. I was exhausted and fell asleep. My Better Half stayed up later and then discovered an unwelcome guest on our room, the mighty small but ominuos Cimex lectularius, a Bed Bug. Side note: if our teenage daughter had been with us, rest assured I would have been immediately woken up and faced hostage type demands to find a different hotel or else...and No, it wouldn't have been a pleasant outcome. In the morning another "not so distant" relative was spotted carousing through the sheets, like a Gambler checkin' out the Casino. As I exited out the back door to load the car, I just about ran into a gentleman, who appeared to be the local exterminator, I think. Better late than never, I guess. Oh, and speaking of Never, we won't be staying here again. The overall decor was quite drab and dated, bedside lamps had some issues working and the bathroom sink faucet felt like it might just pop right off when turning on/off the water. In the event you want a souvenir of your stay 😀 If you do decided to stay here, I recall a little verse from my childhood: "GOODNIGHT, SLEEP TIGHT. DON'T LET THE BED BUGS BITE. BUT IF THEY DO, PINCH THEM TIGHT SO THEY WON'T BITE TOMORROW NIGHT" Yup, from now on my dearly beloved will be the one to pick the Hotel accommodations. Hopefully, the "Lady" has more Vegas "Luck" than I did!

Making the reservation and checkin went okay. I was exhausted and fell asleep. My Better Half stayed up later and then discovered an unwelcome guest on our room, the mighty small but ominuos Cimex lectularius, a Bed Bug. Side note: if our teenage daughter had been with us, rest assured I would have been immediately woken up and faced hostage type demands to find a different hotel or else...and No, it wouldn't have been a pleasant outcome. In the morning another "not so distant" relative was spotted carousing through the sheets, like a Gambler checkin' out the Casino. As I exited out the back door to load the car, I just about ran into a gentleman, who appeared to be the local exterminator, I think. Better late than never, I guess. Oh, and speaking of Never, we won't be staying here again. The overall decor was quite drab and dated, bedside lamps had some issues working and the bathroom sink faucet felt like it might just pop right off when turning on/off the water. In the event you want a souvenir of your stay 😀 If you do decided to stay here, I recall a little verse from my childhood: "GOODNIGHT, SLEEP TIGHT. DON'T LET THE BED BUGS BITE. BUT IF THEY DO, PINCH THEM TIGHT SO THEY WON'T BITE TOMORROW NIGHT" Yup, from now on my dearly beloved will be the one to pick the Hotel accommodations. Hopefully, the "Lady" has more Vegas "Luck" than I did!

As soon as we got to the hotel I knew we were not staying. It looks like a 2nd rate motel off a back highway. The room had a weird smell that was being covered by a vanilla scent. The bathroom look as though it hadn’t been cleaned in a while. All around this place does not hold the standard for Holiday Inn Express. I gave up the cost of my booking to find a better place.

As soon as we got to the hotel I knew we were not staying. It looks like a 2nd rate motel off a back highway. The room had a weird smell that was being covered by a vanilla scent. The bathroom look as though it hadn’t been cleaned in a while. All around this place does not hold the standard for Holiday Inn Express. I gave up the cost of my booking to find a better place.

Old property

Old property

I really liked it, I feel satisfied with the service, the only thing is that if you don't load a car, you're far from the boulevard, otherwise it's fine, the breakfast is super good, and don't believe those people who say there are cucas and things like that because I didn't see anything like that. It is very clean and has super good air conditioning so I recommend it now if you want luxuries this is not what you are looking for but it is super complete as a hotel

I really liked it, I feel satisfied with the service, the only thing is that if you don't load a car, you're far from the boulevard, otherwise it's fine, the breakfast is super good, and don't believe those people who say there are cucas and things like that because I didn't see anything like that. It is very clean and has super good air conditioning so I recommend it now if you want luxuries this is not what you are looking for but it is super complete as a hotel

Didnt like the area

Didnt like the area

Not a good place

Not a good place

The pool was closed for "maintenance". This was not known to me prior to book my stay. The overall appearance of the place was just poor. And when i decided to leave no one could help me check out or listened to my complaints. It was just bad.

The pool was closed for "maintenance". This was not known to me prior to book my stay. The overall appearance of the place was just poor. And when i decided to leave no one could help me check out or listened to my complaints. It was just bad.

Affordable and 5 stars on location, cleanliness and service

Affordable and 5 stars on location, cleanliness and service

pluming problem, leaking shower faucet, unresolved during our stay

pluming problem, leaking shower faucet, unresolved during our stay

Staff was AMAZING!!! They made us feel safe and comfortable. They welcomed us and made sure we were all checked in for out stay at EDC

Staff was AMAZING!!! They made us feel safe and comfortable. They welcomed us and made sure we were all checked in for out stay at EDC

Friendly staff. Would recommend to stay.

Friendly staff. Would recommend to stay.

Close to airport.

Close to airport.

I would give this property 4 stars except for how beat up it is. It doesn't meet my expectations of a Holiday Inn Express. The walls, doors, corner moldings etc. are marred and dinged up. Our rooms sink faucet was corroded and leaked across the counter and onto the floor. The grounds were not well kept. On the plus side, the inside was very clean. The staff was very good. The breakfast was the best I've had at a Holiday Inn Express. The carpets were new and in great shape. Another plus is that because of the sketchy neighborhood, they have full time security patrolling the grounds.

I would give this property 4 stars except for how beat up it is. It doesn't meet my expectations of a Holiday Inn Express. The walls, doors, corner moldings etc. are marred and dinged up. Our rooms sink faucet was corroded and leaked across the counter and onto the floor. The grounds were not well kept. On the plus side, the inside was very clean. The staff was very good. The breakfast was the best I've had at a Holiday Inn Express. The carpets were new and in great shape. Another plus is that because of the sketchy neighborhood, they have full time security patrolling the grounds.

The front desk lady was not helpful at all and very rude. My rooms sink was clogged. The elevator broke. My stay was horrible

The front desk lady was not helpful at all and very rude. My rooms sink was clogged. The elevator broke. My stay was horrible

THE WALLS, THE BATHROOM, AND THE CARPETS ARE VERY DIRTY STAINS EVERYWHERE AND TURN UR FEET BLACK FROM STEPPING ON IT BAREFOOT. THE POOL IS NEVER OPENED, THE AC VENTS HAVE MOLD, THEY ARE ORANGE COLOR COMING OUT. THERE'S CRACKS IN THE WALLS, IT'S DISGUSTING AND UNHEALTHY CONDITIONS DO NOT BOOK HERE

THE WALLS, THE BATHROOM, AND THE CARPETS ARE VERY DIRTY STAINS EVERYWHERE AND TURN UR FEET BLACK FROM STEPPING ON IT BAREFOOT. THE POOL IS NEVER OPENED, THE AC VENTS HAVE MOLD, THEY ARE ORANGE COLOR COMING OUT. THERE'S CRACKS IN THE WALLS, IT'S DISGUSTING AND UNHEALTHY CONDITIONS DO NOT BOOK HERE

The lovely staff made up for the dated property. The Air Force Base is literally across the street and it was amazing to watch all of the fighter jets do their training. I would stay here again just for the personal airshow outside our window. The beds were comfy and was super convenient.

The lovely staff made up for the dated property. The Air Force Base is literally across the street and it was amazing to watch all of the fighter jets do their training. I would stay here again just for the personal airshow outside our window. The beds were comfy and was super convenient.

Excellent accommodation and customer service! Check in was a breeze. Stayed in a new area and knowing that Holiday Inn express would provide a comfortable and safe accommodation, was everything!

Excellent accommodation and customer service! Check in was a breeze. Stayed in a new area and knowing that Holiday Inn express would provide a comfortable and safe accommodation, was everything!

Great

Great

Great hotel, near everything.

Great hotel, near everything.

Holiday Inn needs to upgrade this facility. The military and families that come to visit here deserve better. It is so old, the don’t have ANY current phone or device jacks, still use bar soap and individual shampoo/conditioner and the carpets in the room were disgustingly stained. Staff was awesome!

Holiday Inn needs to upgrade this facility. The military and families that come to visit here deserve better. It is so old, the don’t have ANY current phone or device jacks, still use bar soap and individual shampoo/conditioner and the carpets in the room were disgustingly stained. Staff was awesome!

Need a receipt

Need a receipt

It wasn't bad.

It wasn't bad.

Not a good location. Staff 's attitude can be better

Not a good location. Staff 's attitude can be better

We enjoyed our stay here! We interacted with two different men at the front desk and both were very friendly and helpful. It was a good place to stay for the night.

We enjoyed our stay here! We interacted with two different men at the front desk and both were very friendly and helpful. It was a good place to stay for the night.

Good hotel and good service. Delicious breakfast. I recommend very much

Good hotel and good service. Delicious breakfast. I recommend very much

This hotel is very outdated, the AC quit working in the middle of the night. This hotel needs to be remodeled.

This hotel is very outdated, the AC quit working in the middle of the night. This hotel needs to be remodeled.

This property needs a major make over, the bathroom floors are all cracked and broken. The shower faucet could not be shutdown. The carpets were dirty and debris all over. Elevators were dirty with debris. For $179 they charged this was a total rip off, disappointed that HolidayInn allows them to exist. Employees were nice and courteous perhaps the only good thing.

This property needs a major make over, the bathroom floors are all cracked and broken. The shower faucet could not be shutdown. The carpets were dirty and debris all over. Elevators were dirty with debris. For $179 they charged this was a total rip off, disappointed that HolidayInn allows them to exist. Employees were nice and courteous perhaps the only good thing.

We came from California for Street Outlaws. Jeremy was outstanding on helping us w/everything. Great room, restaurant suggestions, fresh cookies, very helpful general information. Jordan I think worked next day & helped w/trying to print a couple things. Uber information ect. Breakfast everyday was very good. Rooms were very clean & bed was very comfortable.

We came from California for Street Outlaws. Jeremy was outstanding on helping us w/everything. Great room, restaurant suggestions, fresh cookies, very helpful general information. Jordan I think worked next day & helped w/trying to print a couple things. Uber information ect. Breakfast everyday was very good. Rooms were very clean & bed was very comfortable.

Could use more parking

Could use more parking

They didn't find my reservation, but the lady checked me in anyway, but they asked me for a deposit. $100.00

They didn't find my reservation, but the lady checked me in anyway, but they asked me for a deposit. $100.00

No

No

Stay was decent, did not feel too safe. Multiple persons outside sitting in vehicles, additionally, staff kept announcing room number out loud after asked not to. Would recommend any other hotel in the local are.

Stay was decent, did not feel too safe. Multiple persons outside sitting in vehicles, additionally, staff kept announcing room number out loud after asked not to. Would recommend any other hotel in the local are.

Elevator button broken other than that motel was clean and good breakfast was served.

Elevator button broken other than that motel was clean and good breakfast was served.

It is what it is, good staff, great breakfast

It is what it is, good staff, great breakfast

The first room we had the bathtub faucet leaked and they instantly moved us and apologized. They were baking cookies too. The breakfast was plentiful and well stocked.

The first room we had the bathtub faucet leaked and they instantly moved us and apologized. They were baking cookies too. The breakfast was plentiful and well stocked.

This was an AWFUL experience. Our flight got delayed so we showed up at 3:00 AM to check in and they refused us. They said check out ended at 1:00 and we needed to rebook our hotel and that we lost our money. We were traveling with a 5 month old. They literally wouldn’t let us stay in the room we booked when it was already prepaid. They wouldn’t give us a refund and told us we needed to pay the current fair again if we wanted to stay there. I’m so angry. If we booked and paid for a room, how can they just cancel us like that without compensation and tell us we can’t check in. It was literally out of our control.

This was an AWFUL experience. Our flight got delayed so we showed up at 3:00 AM to check in and they refused us. They said check out ended at 1:00 and we needed to rebook our hotel and that we lost our money. We were traveling with a 5 month old. They literally wouldn’t let us stay in the room we booked when it was already prepaid. They wouldn’t give us a refund and told us we needed to pay the current fair again if we wanted to stay there. I’m so angry. If we booked and paid for a room, how can they just cancel us like that without compensation and tell us we can’t check in. It was literally out of our control.

They had an entrance door locked. Customer could only exit through it. Stayed last year in August the pool was down, but the door was unlocked for entrance.

They had an entrance door locked. Customer could only exit through it. Stayed last year in August the pool was down, but the door was unlocked for entrance.

Breakfast could have had some better options

Breakfast could have had some better options

Everything was great except bathroom door doesn’t lock and tub/shower is leaking.

Everything was great except bathroom door doesn’t lock and tub/shower is leaking.

It was old not updated furnisher and appreace .

It was old not updated furnisher and appreace .

It was great experience

It was great experience

Breakfast items were either broke (pancakes) or not working correctly (juice)

Breakfast items were either broke (pancakes) or not working correctly (juice)

The property need to be updated. Toilet and tub leaked all night, no hot water for a shower at 0830. Burnt-out lights in the room. Needs help. Not what we expected for what we paid. The staff was great!

The property need to be updated. Toilet and tub leaked all night, no hot water for a shower at 0830. Burnt-out lights in the room. Needs help. Not what we expected for what we paid. The staff was great!

Very friendly experience when checking in; room was comfortable, clean, and well kept

Very friendly experience when checking in; room was comfortable, clean, and well kept

I’m grateful for the hot breakfast every morning. But it was dirty and had a dirty feeling. There was what looked like dry dog food left in the carpet in my room. The staff was helpful and very friendly.

I’m grateful for the hot breakfast every morning. But it was dirty and had a dirty feeling. There was what looked like dry dog food left in the carpet in my room. The staff was helpful and very friendly.

My stay started off bad as my bed sheets were dirty from the last guest. I asked to switch rooms and the front desk person was great and switched me rooms right away. The hotel is a little run down, as there were multiple maintenance issues, so I would suggest either hiring more maintenance or a new person who can keep up with the multiple issues at this place. Small things like peeling or stained wall paper, dirty carpets, dingy draps, etc go a long way.

My stay started off bad as my bed sheets were dirty from the last guest. I asked to switch rooms and the front desk person was great and switched me rooms right away. The hotel is a little run down, as there were multiple maintenance issues, so I would suggest either hiring more maintenance or a new person who can keep up with the multiple issues at this place. Small things like peeling or stained wall paper, dirty carpets, dingy draps, etc go a long way.

The property was well lit and everything was functioning great.

The property was well lit and everything was functioning great.

Definitely enjoyed my stay, as retired USAF Member was hoping to take advantage of proximity to Nellis AFB which I know from a few TDY trips. The biggest bonus didn't expect was the bath tub. I was able to soak in it 2X before checking out the next day.

Definitely enjoyed my stay, as retired USAF Member was hoping to take advantage of proximity to Nellis AFB which I know from a few TDY trips. The biggest bonus didn't expect was the bath tub. I was able to soak in it 2X before checking out the next day.

I really liked the location and the breakfast. The only thing I don't like is the sausages, but everything else is excellent. I'll be back soon and I'll recommend it to my friends.

Needed a getaway. Booked a leisure king king room and of course got a double queen room.

I knocked the cleanliness down a little because there was some hair on the shower curtain. The floors and everything else was cleaned, it seemed like this was just a little oversight. The bed was comfortable and the pillows nice.

Love it and clean and always 24/7 desk office

Good location and good service. Breakfast was very good.

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It’s nice and clean property, staff is very friendly, very good breakfast.

The overall cleanest of the building, bad smells, and funny odors. The carpet needs to be cleaned, or replaced. The whole hotel needs to be power washed.

Nothing worked, there was no hot water and the service was terrible. I would not stay here again or recommend to anyone else.

I didn't like how the room wasn't so clean. Towel that I had in the room were stained. There was trash under the beds.

Staff gave us the wrong room, whereas the keys were made for someone that already were staying in the room. It was embarrassing because we thought they were in OUR room that we paid for, but it was a room misunderstanding. We got to our correct room and the room is hot. The AC not working and blowing out hot air. It’s stuffy in the room. We’re trying to sleep, but not sleeping comfortably. For paying $300 for a night for a stuffy room with no air flow is a rip off and could’ve gotten a better deal elsewhere.