Hilton Vacation Club Cancun Resort Las Vegas

Resort was amazing

Excellent!!

Great place for the kids. It was nice that the store was across the street. My room had old coffee left in the pot and a dirty shower curtain but everything else was very clean and well maintained. The downside is the pool doesn’t open until 10 and that also includes the use of the Gym. The security was amazing and the the text check-in service to see if anything was needed was super helpful. Would stay here again!

It was nice but I didn’t like that they were trying to get us to sit and listen to some pitch about timeshares.

I am very happy for room stay at Hilton Cancun. However, had to request missing blankets for the two full size couches, but the staff was more happy to help. Staff is friendly and helpful. My room is excellent, but my thoughts were the room was not up to Hilton standards. I think the hotel is in the process of updating room to be more modern, but that's okay bc family of five enjoyed our stay very much. We will always book there. Thank you Staff..

Enjoyed my stay

We have a good time, The only thing I don't like—and don't understand—is that you get the room at 4 PM and have to check out at 10 AM; you practically lose a day. However, the rooms are excellent and well-equipped.

Exceptional

We enjoyed our stay however we were in Las Vegas to see family the resort does not allow outside guests . We did enjoy the pool and Debbie the Bar tender/server was great.

Super clean, beautiful pool and jacuzzi, quiet and nice very close to the strip Wifi could improve, food at the restaurant wasn't good

Have stayed here multiple times and always a great experience. The two bedroom is massive with two massive bathrooms great space.

Absolutely loved the resort. Amazing pool and very well kept!!

very nice and really enjoyed staying at your resort

Traveling as a family five. Kids ages 14, 7, &6. Check in with Anick was smooth. She was able to check us in a little early because we were catching an early show on the strip. The 2 bedroom was roomy and clean. Plenty of parking. Security attendant at the entrance was friendly. The kids absolutely loved the 2 pools. Plenty of life guards although some were mainly on their phones or talking to other lifeguards but with so menu there it was fine. Check out smooth. We'll definitely return.

Exceptional

Exceptional

This place was awesome. I will definitely return with my kids! The only thing was that at best we had Luke warm water in the shower. Waited quite a while and it just never got warmer past barely warm enough to get wet. We'll still come back and give it another try though.

The resort was very clean and smell amazing. The 2 bedroom apartment we booked was perfect, and had everything we needed for our stay. The restaurant on site was very good and the staff was very king and helpful. Location is very good and there is a bus stop right in front of the hotel. The check in and the check out ladies from the front desk were great. The pool is beautiful. The bed pillows were extremely uncomfortable which made our 7 nights stay a little difficult. We couldn’t sleep very well because of it. I tried to check with the front desk if there were any other type of pillows and the lady was very careless and kind of rude.

I liked how they would check in with me everyday to see if I needed anything and if I was enjoying my stay

I like the room set up and parking is free and safe I did not like that my bathrooms were not clean as well as all floors were not clean. I ask that my room be clean for the next day, left at 6am came back at 3 only to see nothing done. Then I complained and the rude young girl and manager sent someone to clean my room while I was in there. So all she did was sweep and change the linen as well as empty the trash. So I asked her can you mop and vacuum as well as clean out the tub and shower? She did not know a lick of English so she grabbed a phone and had me type what I was asking and the she said she will. Do you know that the woman took a dry towel and wiped the tub , she did not touch the shower or counters the she poured some water down blue stuff and took the mop the mop it. No wonder people come home with bed bugs and fugus . You have to clean these rooms thoroughly, you dont know what nasty person or what animal etc have been in there . People have sex and everything else so you have to clean these rooms

Room was spacious and clean

La pasé muy bien lo recomiendo

Staff were very friendly. House keeping was great with communication and timely service

Very nice place to hang out with family

Very good

The room was clean and had everything we needed. The pool was great, and we had so much fun hanging out and soaking in the hot tub. We had a two-bedroom suite, and it was nice to sit with the family on the balcony in the morning, chatting over coffee, before we all headed home. The food at the restaurant by the pool was not great. I thought it would have been better since everything else there seemed top notch.

Also upon check in the concierge was trying to sell us a time share. Disguising it as “welcome gift” upon arrival. That wasn’t pleasant, and when we weren’t interested, they kept trying to sell. After a 3 1/2 hour drive it’s not ideal to continue to say no thank you. I will book again though, hopefully this review helps. Because other than those things our stay was fantastic!!

Everyone was great except one front desk lady . Got a lot of attitude

Totally worth it.

I already lost count of how many times we’ve had stayed at Cancun resort we love coming back here it’s like never leaving home.

Las condiciones buenas la habitación muy espaciosa todo muy tranquilo y el área de la piscina lo mejor

Exceptional

Everything was Excellent

We loved it justvwish they would give discount to local here

A lot of amenities, and great food

Staff are the best Everything was perfect

Bueno

Elevator not working properly, outlets not working properly, no visitors allowed, security have to check everything time you leave and enter, I will not be booking a stay there again.

Loved so clean and very kind and understanding staff!!

Exceptional

Superb

Yes

Very good

The place and stay was great. Only issue this go around was the hot tub dyed my wifes swimsuit, they made it right. We love our stay here

The room was not ready as promised. Micrawave did not work. Stove hoods did not work. Iron did not work smh.

Our family looked forward to the pool and slides but this quickly changed. Our 6 year old was wearing arm floaties but they told her that she was not allowed on the slide. They had rules posted next to the slide including no jewelry, goggles or sunglasses. They did not enforce any of those rules but only our girl was not allowed with her arm floaties. I complained to the head life guard. She said that all rules should be enforced and she would re-instruct everyone. Just a bit later I checked and they let bunch of people wearing glasses, watches, bracelets and hats came down the slides. So much for the safety lie. They only picked on our little girl… great job! Next problem: the time sharing targeting: After check in, lady comes to me and says they have a gift for me. O follow here and talk to representative. He starts asking me about what shows we want to go to. After some time he offers me tickets half price I ask why am I getting this? In return we like you to listen to 90 minutes sales pitch. They never disclosed this to me in during the process I went through. I said ‘NO’ and didn’t get my ‘gift’. Don’t lie to my face about a gift and do disclose you are targeting me for marketing purposes. NEVER AGAIN

Exceptional

Excellent

This is a hidden oasis, did not even feel like we were staying in Las Vegas, felt like a resort in Mexico, would definitely recommend to anyone visiting Las Vegas that doesnt need the casino attached to your hotel, pool was great, room had everything we needed and staff were amazing

y planned tour was there celebration my birthday i asked if i could pay the difference and stay in that room so that i wasn’t changed and i could continue with my planes they said no they stated manger was going to reach out never did i had to follow up which they promised a basket full of goodies fir the inconvenience with i never got horrible experience

The pool was so big, I loved it. The staff was friendly. Loved having a balcony and watching the sun rise! Hotel was spotless. The gym was great.

The location is prime, not far from the main strip area, but still close enough to see it from the property. The staff was friendly. The rooms are big.

It was nice and clean outside. First of all, when I got there, they didn't have a room for me.So they sent me elsewhere when I was on vacation with my family.We all were going to meet there.So didn't see them for the whole first night so had to go elsewheres where they had sent me. Actually where they sent me was a really nice hotel... Both hotels actually, let me check out. Latest possible for the inconvenience. Which was pretty nice so I finally get to this location.Check in, give everybody's names give them my kids name for the parking. But every time my kids went in and out, they gave him a hassle, I had to go back-and-forth to the front gate, to let them know that they are staying here. I guess they never had their name on the list. So the last day I finally went to the front office cause I was getting sick and tired of going back and forth lady in the front was really nice.But the guy at the gate was being a jerk.Tell me I need to follow the resort rules when I tell him he needs to follow the list. So it was a really stress for stay. Because it's a lot of stuff was just adding up. I don't know if it's always like this.Or maybe it was just my time to have a bad experience.Somewhere. They did give wake me a night free, but it wasn't even anything about that.It was just very inconvenient.You go on vacation with a family.You wanna stay with them to enjoy the moment not running around. I'm packing into different hotels, giving deposits to multiple different hotels in resorts, which I thought was messed up. It's not that I didn't have the money.It was just very inconvenient.I don't understand it was all hilton's hotels but I still had two constantly due down deposits. And also, just to mention most of the barbecues in the back didn't work. And there is no restroom anywhere near the barbecue area

Awful invasion of privacy and total lack of communication. Made complaint to corporate. I would t go back unless they make this right.

nice clean rooms and the pool was amazing!

It was great had a lot of fun bed wa not so great but everything else was

Exceptional

Exceptional

We were denied to stay there. The place was overbooked even when I booked 2 months before. We were denied to stay there. The place was overbooked even when I booked 2 months before.

Well, we have been coming to Vegas for years now and this is the place to stay. The room are always exceptional, lots of room. The ammenities are awesome. Love this place.

Staff was unhelpful and unfriendly until it was time to sell you on their timeshare. Stay was to celebrate a birthday family couldn't even come onto the property to drop off gifts and wish our 6 year old a happy birthday. 5t Mattress and pillows were hard as rock, sheets were super itchy and had stains. Room stayed consistently hot even though it was set to 64°

Very nice, large space and good, friendly service from everyone on the property!

The pool Nothing

The pool Nothing

Good

Excelente todo😌

The rooms and the property was clean and great. Jonathan from front desk was so helpful in checking us in. Pool and game room was used during the hole time. We stayed 3 nights and made use of every amenity including the restaurant who our bartender Brandon was great.

Todo excelente

Exceptional

The food at their restaurant is expensive and not very good. The hotel also has restrictions on visitors.

The location is fair, it is close to the grocery store and Starbucks Staff is rude

Exceptional

Exceptional

The location is fair, it is close to the grocery store and Starbucks Staff is rude

Uu

Love everything ❤️

Staff was friendly , property was clean and accommodating and the pool was amazing for our memorial holiday with the family!

La limpiesa del cuarto

They were late checking us in but was wonderful the pools are amazing , restaurant had great food and price . Def staying again for 10/10

Everything was great. We really enjoyed our stay! Close to the Strip, and lots of options for eating a couple of minutes away. Will definitely be coming back!!

We will stay at this Hotel again!! Super clean and comfortable! Lots of room in the two bedroom. A/C works fantastic. The grounds were clean and the pool was well maintained.

Thank you

Exceptional

The pool was really nice. Heated I think with several scattered hot tubs. The room was clean and comfortable. No late checkout because it was too busy.

Next day smelt like sewer . Called office about the problem, next few days we had no issues . I would book again in the future. We love the pool and happy hour drinks 🍹 we even made breakfast in our room which was a plus.

The hotel is very good, and the room service is also good. However, the lobby attendants were not very supportive at times. We also faced several parking issues and had to park quite far from our room.

I loved how there was security around to make sure it was safe for all of the guests, the customer service was excellent, and it was pretty clean for the most part. For our 2 bedroom king deluxe suite I wish they cleaned the floors better because it was a bit dirty for us walking with just our bare feet.

Great resort and stay room was spacious had two showers and two restrooms. Very clean resort enjoyed the pool it has several hot tubs and also bbq area. Love the onsite restaurant and bar by the pool.

My family loves this property!

location was excellent, close to the pool which is what we came for. we are locals and was great for a staycation! will definitely return again! Restaurant closed at 8:00 pm no other options for dinner. Not everyone eats early. Especially when you're busy enjoying the amenities. Had to order delivery which was inconvenient for us.

Superb

It was cool, the kids had a blast at the pool.

Superb

Laundry was available

Everything was excellent

It's a beautiful pool but we don't use for next time

Superb

The pool was absolutely amazing! It was great having a bar right there. Highlight of the trip. Mixed here because I liked that it was away from the hustle and bustle but then again it was far from anywhere we wanted to go.

Everything Everything was great

Great stay

Our stay was awesome, not far from the Strip and being able to cook in our room was an added Plus

Let’s start off with the worst part of the room. The sofas smelled like straight @$$!!! We made the mistake of leaving some blankets on them and the smell transferred over to them as well. The blankets on the bed were dirty and the new ones were ordered from the front desk were dirty as well. The room could have been cleaned a little better before allowing us to check in. The hotel check in staff were pretty short with us. They explained that there was no housekeeping services unless requested 24 hours in advance. They also explained that they will only be providing one parking pass and that there is nothing they can do if we lose it. The restaurant on site was delicious and the staff was very friendly. The pool was big and the waterslides were fun.

Love this place. Clean room, pool is big and the restaurant has great options for food and drinks.

The staff isn’t the friendliest. I had an event so I checked in pretty late but informed the staff so they knew I was not going to be a no show. The man who checked me in was dry. Another woman was there when I walked in but there was no “welcome.” They claim to have rules including “quiet hours” but the room next to us was apparently having a party at 2 am. They woke us up & after 20 minutes of nonstop noise we called the front desk to let them know we could not sleep. 45 minutes later the noise was still going. Called the front again & they said they would have security check it out. Never heard or saw security in the hallway…Finally fell back sleep around 4pm only to have call my hotel and wake me up at 7 am to make sure someone was occupying the room! I checked in, paid and called several times throughout the night but they didn’t know my room was occupied?! I was very frustrated with little to no sleep & to have them call my room on a weekend before 8 am to wake me up just to see if I was in the room is crazy. Don’t waste your money here.

Exceptional

Loved everything about it especially the rooms they have everything you need for a long stay. The pool area was the best my kids loved it. Nothing

Great 2 room suite. Enough room for our family. It's been a few years since we have come to las vegas but will be back to this resort again.

Nice spacious

Nice spacious

Exceptional

Jessica at the front desk was amazing

Excellent stay

That my husband couldn't smoke his Cigar on Amazingly large patio.

Space and all amenities That my husband couldn't smoke his Cigar on Amazingly large patio.

Exceptional

The pool was the best , and their service was great

Great room. Beautiful property.

We stayed in the 2bedroom suite. Totally speechless!!!! Full kitchen and mini bar area. Let’s not leave out the balcony area!!! Huge!!!!Spacious!!! The staff top notch customer service!!

We loved the pool! Everything was clean and the staff were great!

Exceptional

Pool was very nice, staff as well. Room was very spacious. I would suggest adding a ceiling fan and other options to keep bedroom cooler, was very stuffy and warm

The staff was great and the food was good!!!

I Recommend this place !

Also pool music on before 8 am and loud enough I could hear it on the 7th floor with doors shut.

I never stay with you, I never made this reservation; you fraudulent used my card without my authorization and when I called for you to do the right thing you failed tremendously

Quiet and beautiful and safe, never worried about our car or children being in the pool (tons of lifeguards) or going to the lobby alone. Gorgeous free garden as well and many grill spots. Food wasn’t fantastic despite being pricier side

Quiet and beautiful and safe, never worried about our car or children being in the pool (tons of lifeguards) or going to the lobby alone. Gorgeous free garden as well and many grill spots. Food wasn’t fantastic despite being pricier side

This property was great.

The rooms were very clean, staff was very helpful. It was a great experience.

This hotel was absolutely amazing. I loved our room, and my family enjoyed all the different pools, hot tubs, and slides! I will be staying here the next time I come to Vegas!

Superb

Good

Exceptional

The location, amenities, and room. No one told us a staff member would come in and clean our room on the fourth day of our stay.

No one told us a staff member would come in and clean our room on the fourth day of our stay.

We always enjoy our stay at this resort. The staff are wonderful, and our room meets all of our needs. Love it!

The pool was clean. The staff was very friendly and helpful.

Staff was very helpful.

Room was beyond our expectations, only issue we had was with the smoke coming from the designated smoking section below us. The pool was wonderful, the kids were upset they couldn't play with dive sticks but overall had a blast either way. Staff was supper attentive and helpful whenever we needed.

Great location for my family an I, just off the strip where you could still enjoy the getaway. Only issue I had was the designated smoking section was right below our room an thoroughout the stay it would come into our room.

Place smells so good all around! Clean! Friendly and helpful staff!

The staff was wonderful from check in with Jessica to our favorite security guards Jordon and Laurence.

Staff was nice, no hassle check in, very attentive to requests via text message, which I really like. I don’t like the outrageous deposit that is now required. $300 is a lot especially when people come to visit and vacation to not have additional money to spend while on vacation. It used to be. $1 deposit and is now $300. Also, I feel like something changed in cleaning solutions or soap for bedding because my son ended up with a rash our first night here which has never happened before. We’ve been staying with Cancun for over 10yrs never had an issue until Thursday night/Friday morning and the bedding is the only out of the norm that we have been able to rule out.

Great

Staff was nice, no hassle check in, very attentive to requests via text message, which I really like. I don’t like the outrageous deposit that is now required. $300 is a lot especially when people come to visit and vacation to not have additional money to spend while on vacation. It used to be. $1 deposit and is now $300. Also, I feel like something changed in cleaning solutions or soap for bedding because my son ended up with a rash our first night here which has never happened before. We’ve been staying with Cancun for over 10yrs never had an issue until Thursday night/Friday morning and the bedding is the only out of the norm that we have been able to rule out.

Booking description was wrong. There are no more rooms with 3 real beds.

Large Rooms, balcony. Booking description was wrong. There are no more rooms with 3 real beds.

We stayed in a two bedroom suite. The space was nice and was great to have a small kitchen. It was somewhat outdated and had a few things that didn’t work (like the lock on the bathroom door or drawers that wouldn’t stay shut) but the pool and game amenities made up for that. It was a great price compared to most other hotels. The hotel staff were very friendly and accommodating. I’m sure if I had said something they would have done everything they could to fix it, but we weren’t really bothered by it.

Beautiful property, i love that it felt safe and secure. The staff was a bit pushy, felt like i was trying to be pushed to do something when i had just gotten in after a 10 hour drive. When told to let us think on it it was again pretty pushy.

Beautiful property, i love that it felt safe and secure. The staff was a bit pushy, felt like i was trying to be pushed to do something when i had just gotten in after a 10 hour drive. When told to let us think on it it was again pretty pushy.

Perfect beautiful experience !

We did not get food there but the staff was so kind, texting each day to see if we needed clean towels or other items.

Amazing hotel. Clean and comfortable rooms.

Room was great. Staff was friendly.

Perfect family vacation with grandkids.

Everyone was very helpful and friendly. The resort was more than I could imagine. I wish we had more time to spend just relaxing at the resort. Would definitely start here again!!

Enjoyed my 4 night stay here. Staff was friendly and rooms were quiet!

We got a two bedroom suite and the size of this suite was amazing. A little dated but not bad at all.

A little dated but not bad at all.

Yes

Did not use the pool. No breakfast offered.

The front staff didn’t check us in on time. I had to keep calling them to remind them that I still don’t have a room even after the check out time. The checkout process was super frustrating. Also when you call the front desk for help they can put you on hold for a while and forget about you. We would hang up at point and call back. The pool and the restaurant crew were amazing on the other hand. Friendly and attentive. Loved the pool and how clean the hotel was.

The pool was beautiful, but it was windy all the days we were there, so it was closed. The room was not clean. The kitchen floor was sticky. The tub had hair on the floor. The tub also didn't drain, and we had to have maintenance come fix it. It drained well after that. The balcony was beautiful and we enjoyed watching the sunsets and sunrises. The did allow us to check-out one day early, as we decided to take two days to drive home instead of one.

I've been going there since it was just the main building. Then sold to Diamond Resorts and now RCI Hilton. Always the best and most convenient. Also the familiarity is what brings me back time after time. I am a HVC Diamond family member Hilton is bringing it up to their standard. I'm not critical

Hilton is bringing it up to their standard. I'm not critical

Perfect place to stay!

Clean room, staff was very friendly, pool was gorgeous and warm. I only gave 4 stars bcuz housekeeping came in my room without permission. Otherwise, i would definitely book again!

The receptionist was very rude at check in. We ask for a manger who never showed up and when one of her coworkers ask to help she told him very things was under control. Everything thing was an issue from the type of card I wanted use to pay they don't take Google pay or Apple pay. The room was for 6 occupants I had 4 adults and 3 children and apparently I was over my limit due to my babies. Which I was told children under 3 dont count as occupants. All 3 babies were under 3. We have stay here many times and never had an issue. I ask for some warm blankets as the bed didn't have warm blankets. The service lady said we cant give you extra blankets because your bed already has warm blankets which they did not. The coffee machine was left dirty from previous people who had been there. We have always use some type of floates in the pool but this time around they said they were not allowed. This was the worst experience I have ever had at this resort.

Was clean No washer or dryer in the apartments

Very good

I stayed here the year before for wrestlemania but it was a little far from the venue so I stayed here for the week leading up to it. This place is so relaxing , your own kitchen you can live like at home well in paradise. The property is 5 stars! Especially if your doing a group trip it’s a place where gambling and non gambling friends can go the non gambling people can chill look after the kids well the gamblers go to the strip or downtown for the casinos. Even if you just want to a weekend away and weren’t even thinking about Vegas this place is for you! Planning a big group trip back!

The pool and Hot tubs were very nice to relax in. The stay was nice and peaceful.

Will not be staying again

The property was very nice. Once you drive into the property it is a closed off lot, meaning security is there and checking in each and every car that comes through there to ensure they are there for the right reasons. The pool was closed due to high wind advisory the entire stay. I have never heard of a pool having to be closed due to winds. I checked with our friends who were staying at Bellagio and they stated they didn’t close the pool due to the high winds. The game room was very outdated and the games didn’t work, it stunk pretty bad too. The people at the front desk is nice but then they will give you a card to go get more incentives if you sit through a 90 minute presentation and if you don’t show up they will charge you $50, I originally signed up for some nice incentives but then needed to cancel since our trip was getting cut short due to one of our family members becoming sick while on vacation. I sent them a message and have yet to hear back on canceling so I hope I am not going to be charged for something.

Staff was great

Staff was great. Everyone was so welcoming.

En general bastante bien solo q tienes problemas con los parqueos y mala comunicación con el seguridad y el hotel

Property was clean, quiet. I also like that the staff texts you if you and checks to see if you are in need of anything. And also very quick responses if you were to reach out to the staff via text. I didn’t not like being by persuaded into a tour for a time share. Also being charged for not showing up to scheduled tour.

Pool was closed often, 3 times in one week because of wind only--20 mph and it's surrounded and sheltered by the buildings. There's often wind in the dessert and many other places. I've never been to any other place that closed the pool due to wind only. Room wasn't ready at check-in at 9:30 p.m. I waited 2 hours. I noticed for days that there were always people waiting at check-in because they were overbooked. They offer timeshares and so there were always people hounding me every time I had to go to the lobby. And regularly calling me and leaving messages on my room phone for this reason. They had a 10% off coupon code for vegas.com which they did not provide for me after I heard their initial spiel. So, I paid full price for show on vegas.com. later, I found out that there was this coupon code that was available. I had called the concierge from my room phone just checking one more time for the second show to see if there were any discounts for it. I was told I had to go to the concierge desk in order to receive the coupon. Whereupon, they just wrote it down on an ordinary piece of paper and handed it to me after they pestered me again to re timeshares. Why couldn't they just have given me this code over the phone since I had already listened to their pitch multiple times? Run down, old, plain inside. They only had one handicap parking space at my building

This was my first time staying there with my kids and it was a great experience. The pool was beautiful and the cafe was good.Will definitely be back on my next visit.

Great place for family stays as well as plenty of room space as these are suites. The pull out couch mattress can be better as it was pretty lumpy. Only complaint I have about my whole trip.

Didn’t appreciate the hard sell on timeshare as we didn’t know that was a thing booking there Also limited food service and they close the only restaurant and pool early (6pm during week, 8pm on weekends) so you can feel trapped with nothing to do or eat Also frustrated that the games room is frequently booked which eliminates that option for kids.

The pool has limited hours which was disappointing.

I liked that the property is enclosed and they don’t let anyone who is insane there on the property My air-conditioning didn’t really work so that kind of sucks but it was so comfortable

Very close to the strip about a 5 minute drive. Also, close to shops and the south mall. Nice big room with balcony, kitchen, and 2 bathrooms. Huge pool with multiple jacuzzi/ hot tubs. The weather strip on our room door was gone so you could see directly in the hall from inside the room through the space between the wall and door. Also, the patio slide door locked us on the patio where we had to call the front desk to let us back in.

It was very clean and staff were friendly.

Loved our entire stay

The rooms Check in time too late

Everything was great

Hotel was very nice.

From checking in, it just went downhill from there. I’ve stayed at many Hilton hotels and have never experienced how poorly the staff was. We called paid for early check in they said our room would be ready at 12:00PM, as we arrived it was not. Completely understandable if we have to wait shortly, our room wasn’t ready until after 4:00PM with no communication. We had to briefly check in with the front desk. The 2 ladies and I believe Jonathan was the other gentlemen up there. Very very poor behaviors for being in customer service. Once we got to our room it was nice then the next day we noticed a leak and it was poorly through the vent and light from upstairs. Called the front desk waited for 30 minutes as we had dinner reservations and they never communicated back with us. Once going to shower noticing the maintience left black shoe prints all over the floor and didn’t bother to clean them. One positive thing about our stay was how lovely all the bartenders were. Overall a beautiful resort but very very poor front desk staff.

I had problems with the TV. It would come back on after turning it off. The maintenance guy could not fix that problem. The TV stayed on through the whole stay. My brother had a hard time sleeping with the TV flickering.

I loved everything about the property. Definitely will be booking with them in the future. The only downside we had which was totally because of mother nature lol was that the pool was closed due to high winds.

The price Pool don't close with wind

Lasy minute booking. Huge rooms! Very friendly staff. Easy parking. Only the hottubs were open .

A lot better than I expected for sure!! was very, very nice

We got there and our names were on the hotel list but the rooms were never put in the systems so we didnt have a room confirmed. They had us in a last minute room and mid trip we had to check out to check into a different room because they needed to do renovations in the other room.

SAD POOL WAS CLOSED BUT EVERYTHING WAS AMAZING

I loved this resort.

pool was perfect staff amazeing and polite

It was very disappointing that the whole 4 days we where there the pool was closed. Called to get creamer they said yes I left before I even got it.

Room was very spacious and clean.

Just average

The cleanliness, Quite, comfortable. The pools being closed so early. The pool being closed. Didn't get to enjoy any pool or jacuzzi time. Wasn't very happy.

The amenities lack luster. Pool and cafe/bar close too early. Parking is not convenient. There are few handicap parking spots. The facility needs repair on common areas like the pool and jacuzzis.

Great pool set up I enjoyed it alot

The pool was great and there is plenty to do onsite

We love coming here. We live here in Las Vegas. We’re locals anytime we have spring break or summertime. We always stay here. Staff is really nice. Pool pools are always clean and it’s a reasonable price. They also have water slides.

Had a full kitchen and smiths across the street They would only have some party of pools open

Location Elevators, carpets in hallway were bad.

The hotel was nice and clean. The staff is available by text which is so convenient.

This place is wonderful. Clean, friendly, very spacious, and super fun slides. I would definitely stay again. The lifeguards are very strict about almost anything that kids tried to do, which was puzzling to me. But other than that, it was perfect.

No encontraban mi reservación y me tuvieron por 25 minutos esperando

The pool is great! When it is open… We booked this place specifically for a good pool and hot tub, but the pool was only open from 10 am-6 pm. The other amenities, like ping pong and the billiards table, were only available when the pool area was open. We would have loved to play games after dinner or relax in one of the many hot tubs, but it all closes with the pool.

C

Fantastic resort for families. Pool and amenities are the best.

Nice pool

Had a great time with family. I would not recommend the 90 minute time share event. Took longer and very pushy and rude when you decline.

Beautiful hotel ! Beautiful experience, room super clean

We love staying at Cancun. Check in was not great this time. We were supposed to be able to get in at 4pm, but our room was not ready until almost 7pm. Besides the fact that you are expected to pay for the full day, we had plan that evening and it really messed up time spent with family. Other than that it was a great stay, the staff is alway helpful and nice to deal with.

Great customer service

Staff was very responsive and had excellent communication. Text system was easy to use. Breakfast was delicious and cook was awesome. Pool was great and heated. Parking and security were great.

Clean

All clean and ready close to shopping stores

We enjoyed our stay this past weekend at the resort I like that it is a big hotel but not too big to make going to the front lobby an inconvenience! Our room was clean , property seemed to be well kept. My only complaint was that the activity center could have and more equipment so multiple people could play on both ping pong tables. Also the pool hours should be expanded to a later time. Other than that , no complaints !

Huge room! Great pool area and the restaurant was delicious. Overall great stay!

Muy grande y cómodo el cuarto. Tiene todo lo indispensable para pasar una linda estancia. Muy limpio y agradable sus instalaciones.

Stay anywhere else.

Horrible costumer servive

Muy bonito lugar y limpio

The room we stayed in was very dusty. You could tell they had not had a guest in it for a while

Half the pool and hot tubs closed on spring break. All pools close at 6:00. The only on-property dining closes at 6:00. Rooms were spacious and staff was nice. That's about it.

Comfortable and safe place

Not as good as it looks. Don’t be fooled like I was.

Room not ready at 4:00 staff rude 😠 check out super early 10am.

Clean room friendly staff great pools family friendly

There was no breakfast, it was pay out of pocket . We tried it once. Very greasy food. No thanks!. Building is older!,could use.a makeover. Staff some what friendly. They only clean your room once every 3days. We had to ask 3 times. Bathroom clean & stocked, beds comfortable.

Been to the resort several times now & have always enjoyed our stay. Rooms have been renovated & as always rooms have been clean & comfortable. Pool is great with water slides, good times with our grandson. Like mentioned, been to the resort several times but never had such a great greeting as we checked in. The young lady was super nice & welcoming

My stay was nice. Rooms can use an update. My only concern was that the amenities such as the pool area and game room close by 6 o'clock which is really early when you go somewhere to vacation with the kids.

Check-in is at 4pm with ONE attendant at the register and many other standing around doing nothing! Took an hour to check-in, and the pool closed at 6pm!! We literally got in & out. Super frustrating with children who came to swim in this horrid heat wave. To make matters worse you have even less time in the room with check out at 10am!!! Who wakes up in Las Vegas before 10? Top it off the pool didn’t open until 10. What is going on here? A COMPLETE SCAM. Rooms are ample, nice updates, dirty as hell especially in the tubs. I can see they’re clearly under staffed, over charge, and don’t make it feasible to use the amenities you pay for. Absolutely crazy will never stay here again. Would rather stay at trailer park caddy corner to this place with full amenities, pools open til 10, and check out is at noon like it should be.

Spacious rooms.

We had no idea when booking the place that all the amenities would be closed. Swimming pool closed, etc. But we still had to pay the $35 resort fee. Even though there was no resort. Also, the elevators were not working in our building. It was a real pain going up and down the stairs.

The suite was beautiful, very clean, and staff was very friendly.

The room was great except for on the 3rd day I asked for fresh towels never received them they did show up around 5 pm to deliver them but my child was having an internal meltdown at the moment so I turned them away and they seemed upset with me so I didn't say anything at the moment honestly don't think they should have waited so late in the day to bring us towels

The room was awesome! The bathtubs are huge! So much space. Highly recommend if you have a family. The pull out couch was very comfortable as well. Will stay here again.

We really like the 2 bedroom units! However for some reason we always get the handicap suite where the main washroom has a sliding door and exposed toilet! King mattress was also in need of retirement! Worn out on main side/my side!

it was perfect for us family of 4..

We stayed at this resort for the pool. But it was closed

Pool area was closed. Only booked because of pool and there was no information online on pool being closed.

Front Desk and Concierge pressure us into a non-refundable dinner when first stated it was refundable in the beginning.

The staff were friendly and attentive. The room was clean and spacious. This place is highly recommended, especially if you want to stay away from the congestion on the Las Vegas strip.

The only problem I had was when we first checked in the room. The front desk helped was awesome. She was the sweetest person ever when we got in the room. The next morning turned on the light roaches running everywhere in the kitchen call the front desk. And she got right on it and took care of everything, even gave us money off on the room.Thank you

Room always clean & staff very efficient whenever we call for any extras.

Everything ok

Everything

The staff has been awesome

The first day was uncomfortable for me. The room had issues with the heater, and it was only 62 degrees. They fixed the problem pretty quickly the next day. Another issue was with the amenities. I usually drink coffee in the mornings. They brought more coffee, but they did not refill the sugar. Before I checked out this morning, the shower water was cold.

Loved everything about the property including the staff. Maintenance and Room service

Room was clean and well equipped to meet all of our needs, staff was friendly and helpful.

It was great. Felt like being at home.

great room,great location,terrific staff!!!

great room,great location,terrific staff!!!

3715

Good service, room was clean and neat. Great location

The room itself was nice but there is no daily cleaning. You have to request it 24 hours in advance and we were not told that upon arrival. Additionally they have really strict rules and would not allow my guests on the property not even for a visit of an hour. Again, this was not disclosed on arrival.

Nice room

Spotless room. Great staff. Nice amenities. Off the strip but close enough. Amazing pool and hot tubs.

It was a very nice hotel

Nice property with clean rooms.. Kitchen was under equipped.

Second time staying here when in area for soccer tournament. Always a great experience and customer service is exceptional. Pool was closed due to season by jacuzzis were open.

Spacious rooms. Our kids loved it. Beautiful hot tub areas.

Quiet, clean, close to food and shops

Excellent room. Great price.

Very friendly front staff. Jacob was very nice.

The shampoo holder kept falling off the wall in the shower area. The was no kitchen towel in the room. Requested one from housekeeping, but did not receive. There was in-unit recycling bin(s). Otherwise, the stay was very good.

Yes, everything was good, just a surprise that I have to leave 300 deposit, but I already got them back

Very clean and awesome room!

I was overwhelmed and not in the mood after I discovered something during check in. Check in was fine. What I did have a problem was that the front desk person made it seem like I had to go to concierge so I go already flustered and just to find out they were selling me something. After I told the woman I am not in the mood she is going to ask why. Like excuse me when did that become yalls business. Then I guess my fault for not checking but in case someone else stays there should know it a bit of a walk OUTSIDE to just get to your rooms. It felt like a glorified motel 6. Will never be staying there again

amenities! we felt like we’re home! comfortable beds,nice kitchen,gym onsite and clean surroundings. the pleasant staff at the desk, maintenance and housekeeping were awesome! a perfect place to stay esp in a place like Las Vegas,after a tiring day at the strip we come home to a homey place,a true solace!

Room and staffs are awesome

Great service from staff. Just text the desk and they promptly accommodate my requests. Never had such attentive service at any other place I've stayed. Great job!

Everything was excellent perfect view

The stay was great but they don’t offer much feminine hygiene products, only the kinds from the 1920’s era. The fact they didn’t respond when I had messaged them through Expedia to accept my cancellation waiver so I can find a hotel that did allow cats to stay, was really annoying. Even when Expedia tried to contact them they didn’t respond either. So I had to keep my reservation there, regardless because I wasn’t going to lose $350 just so we could bring my kitty cat who’s really attached to me(I had to get a sitter for her, which made her really depressed). The place was ok tho. I liked the amount of security they have there.

The heat in our room did not work! We called down and they sent someone who said they fixed it and it would heat in about 10 to 15 minutes. We go to bed just to wake up to everyone freezing. All my kids were like popsicles in the morning. I informed the front desk and I got, “Oh wow I’m sorry, ok you’re all set, have a good day”. That’s it.

The room was great and the staff was very friendly and accommodating in every way.

Friendly staff; spacious and clean room.

Great Staff, aging property.

pool was closed and the food was okay

The bugs in the room I can’t get over aka roaches.

Slowest internet on the planet, and koffe machine in the room not usable, not even employees know how it works

My reservation was supposed to have ADA accommodations and it didn’t. We checked in around 1pm a day late but when we realized the room we got was wrong, we were asked to wait for the ADA room. After waiting for about an hour, we called the front desk again and were told it would take about another hour or two but we couldn’t wait so we had to keep the room. Other than that, the property and staff were excellent.

Staff was very difficult to deal with even though it was clearly explain me that arrival to hotel after 12am was due to plane delay

Very nice , clean resort. Easy check in and check out, staff is very friendly .

During our 7 night stay, room service only came once to make up the room. This was unacceptable and made it difficult because we were running out of things like garbage bags, soap, coffee, towels etc. the morning of our departure, we were rudely awakened by room service trying to turn over our room. Also the pool was closed the entire time which we were lead to believe was heated.

The floor and carpet are dirty.

Room was clean and neat. Amenities were ok. Its just that we have to ask everynow and then for trash bags. There’s only 1 elevator working so hopefully the other one will be fixed.

We always like to stay in this resort .

Rooms are spacious and comfortable

Your maintenance people must be on point the rooms were clean and the landscaping and parking lot was well kept

Clean room and friendly staff

Everything was good. Only dislike i had was the pushy timeshare sales and “welcome package”

Clean room, friendly staff, great location.

If we know this pool is closed for winter, it would be better when we make a decision. However, all service was great!

Room is very clean, both bathrooms have double sink and big tubs, complete with towels and toiletries.

Room was very clean. Staff was nice. The only complaint is the bed in one of the room was warm out, the heater didn’t work and the screen in the living room was broken.

So Room was large enough for a family but you can tell that it's an older resort. The carpet outside the rooms in the hallway needs to be replaced but other than that it was great.

Very nice older Las Vegas resort.

It was very quiet, clean and the beds were so comfy. Lots of room. The staff was amazing. Toilets clogged and housekeeping only on request. Very strict with guests coming in. Overall great stay. Close to shopping.

Nice place, staff is great. Anike (I think that’s how you spell it)gave my daughter a birthday goodie bag at check in as she was celebrating her 11th birthday. Our only complaint was that we had no heat in our room. The three day we were there we slept in our coats. It was freezing.

Absolutely loved this hotel!

Clean room love the spacious room

Elevators were down half the stay, our sink had a leak and they had to come change the garbage disposal, and when I let the staff know that the stay was a little rocky, they just said sorry without offering to make it a better experience. Not sure we will be back.

The pool was closed.

There was a bit of an issue with the first room's sofa bed but they moved us as soon as they had a room. It's a good value for a longer stay and they are very quick with fulfilling needs and requests.

Pool was not open. Staff was good and room comfortable

Cleaning lady left my room door open when g I arrived back to my room that evening! Kevin night manager was made aware, said security would be up-never happened, talked to front desk in the am and was told that Kristen day manager would call at after 9 am and no call! Would like my money back for Sat!!!

The room was old, the “kitchen” was tiny, the gas stove/oven smelled the room like propane, the elevator kept not working for several days, on checkout day we ran downstairs to take a load of our stuff and we had to wait on the lone working elevator, by the time we got back up to the room to grab our last load of food, the staff had already gone in and thrown it all away. It was 10:07am.

Excellent all round

We had an issue with the air conditioning the first night and the maintenance man came quickly and fixed the problem. He was probably the nicest person of the staff we encountered at this place. The other staff was not very friendly and acted as if we was a bother to them and talked to us as if we was beneath them or as if we were children. I would rather stay some where like motel 6 and pay less money just to have personable staff . I spent over $1300 dollars at this place and I am almost guarantee that I won’t be back just because of the staff.

Nice, and affordable at the time we came. Nice having a full kitchen, dinning room, and living room.

The food was not very good. It was $37 for some nachos and a water. Very expensive and didn’t eat 1/2 of it because it was not very good. I was sopose to stay 5 night but only stayed one due to neighbor being so load and I’m not one to call and complained. Paid way to much for the room to of only gotten to stay one day.

Great area relaxing, loved it.

Absolutely stunning and affordable well worth it for an off the strip hotel

Beds were very uncomfortable. We had

All of the above

Staff is always kind and friendly. Rooms are clean. unfortunately pool was closed but overall we always enjoy our stay at the resort.

Sink in masters bedroom not working. Room was not cleaned well.

Clean rooms and safe

Fantastic! Amazing place for families!

yes

Loved the room, clean property, very enjoyable stay and will be back.

Everything was fine except they did not accept my Hilton Loyalty number and that was the prime reason i chose a Hilton property 😔

Very nice!

Beautiful location. Sad to see only a grill for food and the pool was closed (off season) . I got hit with the pitch to attend a time share deal *sigh* . You're also only allowed one parking pass per room. Our sink was leaking onto the kitchen floor day one and they fixed it but they didn't turn the water back on to the sink. The maid interrupted breakfast in bed to ask when we were checking out which was a real buzz kill. Also they maid did not come during the stay, just they morning of check out.

they charge you 39.00 for fees when the amenities they are charging you for are not available

Clean room. Room service was quick. All staff friendly. Nice pool with perfect background music. Just made reservations to stay again!

Great

A good value, far enough away from the strip to need a car to get around, but close enough for a quick drive to get anything. It is a time share property. So, be prepared for a sales pitch.

Good

Everything was perfect

A/C had to be reset 3 times during our stay. The room was clean though.

Rooms need some work

Good

The pool was closed for the winter which broke my heart! It was 80’degrees! Staff were nice, it was clean and quiet. Further from the strip than I had imagined but it was fine.

clean room and friendly staff

Making sure that we know about extra charge for security deposit once you get to the room

There was an incredible push toward timeshare sales, which delayed me when I was exhausted trying to check in. They even called the room late eve to try to convince us to attend a presentation in the morning.

They are incredibly friendly and helpful! The room was clean and comfortable. This is definitely one of the best places in Vegas for the money.

Staff was friendlyroom was clean

Is very confortable

My family felt comfortable as if we were home

Lovely room and helpful staff.

The fan for the kitchen does not work, we opened the balcony doors. Was missingba blender Doors were being slammed thru the night. On our last night, the fire alarm was activated for no reason at all and waited about 30 minutes to go back in on a rainy night.

The room was was clean, the staff was wonderful, nice clean pool, i didn’t have breakfast. I will stay there next time I really loved it.

The spas and poolside restaurant/bar closed each night at 6pm, which seems very early. We tried to get dinner at 6:30 one evening and could not. Also, the game room was closed due to a private event one of the days. I messaged the hotel about these issues and was told it would be "looked in to." Never received a response. All in all, I feel like we paid way too much for there to be absolutely nothing to do in the evenings at the resort.

This was our second time. Seeing here has been a great experience. Both times will definitely stay here again.

Room was clean but a littke dated.

Pictures make it look much nicer than it is. Half the rooms are outdated. Everything closes at 8pm such as the pool, hot tubs and bar. Bar drinks were weak. We did walk to the The Bar down the street.

The toilet wasn’t cleaned good just the top of it was clean the floors were still dirty and the walls were dirty.

great staff

It was a nice pool weather In Vegas but unfortunately the pool was closed.

Perfect!

The pool was closed which was the main attraction for choosing this location. We discovered after we arrived that this is done seasonally however it wasn’t made clear when we booked the room. Additionally, the hot tubs closed at 6 p.m. which is beyond understanding. The rooms were fine. The off strip location was perfect for us.

Excellent service top to bottom

Everything was excellent

Very nice resort staff was friendly. Suite was spacious and clean with a nice view of the strip from a distance.

everything was perfect, free parking, good space in the apartment/room, well equipt kitchen, only thing was that we didn’t really get any over the top service by the waiter at the restaurant, but he gave himself a 18% tip…

The room was fantastic. The little kit hen was perfect for our stay. The staff was amazing and very pleasant. The check in was easy

Very nice resort, friendly staff, clean room and good space

Pretty cool place. Nice rooms, very welcoming.

Estuve 4 noches y 5 días. Y una sola vez cambiaron la sábanas y las toallas. Tuve que pedir que lo hicieran. No me volvería a quedar allí

The bath tub was crazy deep. It was a little unusual to get in and out of.

Absolutely!

Staff. Very helpfull

The room was dated; for example, the oven was not clean inside, and the smell when in use was horrible. The table lamps had loose parts, ready to tip over, and the shades were wobbly. The carpet was filthy, and there was no broom/dustpan to clean up the floors. Used paper towels and water to clean kitchen floor. Also, there were no kitchen towels or hot pads. There were greasy finger marks and dirt on doors, glass, and table tops. Toilet paper was like sandpaper, and the lotion/bodywash, shampoo/conditioner stunk. The game room was torn apart; one pool table was being destroyed by some boys, one foosball table and the games had missing pieces. No supervision or care of the DVDs and no chairs to sit on. Pictures on the website very deceiving, and we had to pay $35.00 a day for amenities we could not use.

Hot tubs close at 6pm thats early, bar closed early on Thursday night could not go for drinks or watch football game. About 230am or 3am guys who do linen make so much noise out side they work me up daily

Room is kind of old but customer service is great

Great place to stay when vacationing!! Staff was awesome. Pool was great! Kids loved the slide.

Questionable area with questionable amenities

Pleasant from top to bottom. Staff was 1st class and super nice. Grounds, pool and room spotless and super comfy. Great view from 6th floor of the strip. Gated property and parking has security which was a nice bonus. Room was a good value.

Very clean, quiet and safe property

It was great

My stay at the Cancun Resort Las Vegas was great. It's on Las Vegas Blvd about a couple miles until you hit the strip, so it was nice and quiet. There is a Smiths grocery store just across the street for easy access to grocery items to last you during your trip if you want to make use of the kitchenette, provided your room has one. The two bedroom suite was perfect for my partner and our friends to share, the room was nice and clean, and all of the staff I dealt with from the front desk to the maintenance guy were all friendly and helpful. My only issue I had while staying here was my room's A/C unit disconnecting a couple of times during my stay. Connection was restored by the maintenance team, though it dropped out again around the next day. They are aware of the issue however and assured that in the coming weeks they are going to replace the thermostat units in applicable rooms during the off-season. I would recommend this hotel and it's definitely on my roster of places to stay while I'm visiting.

Room was clean, customer service was excellent. Pool was fun, wish it was open extended hours.

We arrived at the property around 8pm on Friday, check in was smooth and handled without any issues by Genesis (apologies if I've misspelt your name), we were assigned a 2 bedroom, king/dbl room in building 5 on the 5th floor. The room was clean and well appointed but the decor a little dated compared to European hotels, I find this typical for many US hotels though. The room had a balcony with views overlooking the strip which was fantastic. I used the gym most mornings and found this to be very well equiped for a hotel; 3 treadmills, 2 X trainers, 2 bikes and a Peloton enabled Spin bike, additionally there were numerous weight machines and a good selection of dumbbells. The pool was open as advertised although the slide section was closed until the afternoon and occasionally the lifeguards would close other sections of the pool but keep the sunnier areas open; this was understandable based on the numbers of guests and availability of the lifeguards. The Caribe poolside bar was well appointed and the prices were very reasonable compared to other hotels with a daily happy hour 3-4. The menu and food looked good but we did not eat there. The hotel grounds are very well kept, clean and tidy, the BBQ grill area was immaculate and had a nice herb garden next to it for use by guests. The hotel staff were all professional, friendly and helpful. Overall this hotel was excellent value for money in a good location for exploring wider Las Vegas. We didn't experience any timeshare sales

We did not have breakfasts

The tubs were a bit tall and not easy to climb in, but everything else was awesome.

The place was great, great room, nice layout, everything nice and clean.

I didn’t eat breakfast at resort

Clean room and quiet.

I love Hilton hotels and there is nothing negative to say. Easy parking, quiet area, awesome pool. The food quality in the restaurant could be better but it was still okay.

Used the pool. Was sad the lifeguard staffing did not allow for the whole pool to be open and they constantly closed the water slides for guard rotations. The guards were not motivated to hurry and were on their phones

Close to the strip & great spacious rooms for families with older children. Great pool area

Excellent stay. Nice and comfortable rooms.

Overall facility was awesome

Beautiful everything love it very much 🌷🌷❣️❣️❣️❣️❣️❣️

We liked that it was private and the room and bathroom were super nice. the water slides were alot of fun.

Very nice staff and comfortable room and very nice outside areas if you like a morning walk

Room was clean. Staff was friendly and always seemed ready to assist in anything.

Room smelled like mildew and lots of yelling coming from the hallways, no sorts of crowd control and so much for quiet hours after a 8 hour flight. Will not recommend, looking forward to some type of solution.

Very good service, friendly staff

Room was amazing plumbing was loud and sink was gargling

No casino on property the room well cleaned

Great experience and we travel frequently to Vegas for kids sports so plan on staying there when we do.

Staff was extremely friendly, helpful and always took care of any request we had immediately.. Big kudos to the management team and all workers. I would highly recommend this place to anyone.

Pool was not crowded, plenty of pool towels, the room was clean, very comfortable and secure.

We had a wonderful experience, the staff are amazing and if we needed anything, they responded promptly. I will definitely book again. The pole was awesome..

This was an amazing stay loved the location l. Close to the strip but far enough away that it was quiet and peaceful. Hotel rooms were very spacious and clean.

The property was beautiful, very well landscaped. The pool was welcoming and clean. The showers in the rooms were not good though, very low water pressure. The room itself was okay, the bathroom door wouldn’t lock and there were some cosmetic issues. All in all, it was a great stay.

Great drink options, cleanliness of pool area was great, room was amazing. Kitchen had everything to make a full meal.

Old and needs an update

The room was great, other than the AC not working. Our room became hot and stuffy at night which made it a little difficult to get comfortable to sleep. Otherwise everything was nice and as expected.

Very good

24/7 staff. Excellent servers at restaurant. Well staffed pool area felt safe for kids. I feel like they don’t evaluate their equipment often enough. For instance we received two broken pack n plays before we were given one that could be set up properly, my moms coffee pot was broken, my iron leaked water everywhere. They have designated smoking areas outside so when dining outside by the pool it reeks of marijuana and cigarettes all the time. Didn’t like how to walk to the pool you had to walk by one of the designated smoking areas and with a baby that isn’t ideal.

Hotel was amazing, friendly staff and very attentive. I had a king suite and the room was great. My only complaint/issue was when I first got in the room the screen on the balcony was off the track, I called the lobby and they sent maintenance right away. I also noticed on day two when having breakfast that the kitchen table leg was loose and felt like it was going to break, I had notified a worker that had brought more coffee creamer to my room about it and I thought it was going to be as fast as the previous day but the guy must’ve been having a day or just really busy because nobody came. I had to go to the lobby myself later in the day to notify them about it and they fixed it right away. The pool was also amazing water was heated to room temp technically but it’s Nevada so it wasn’t bad. They had a few different spas(hot tubs) around the pool so they were never crowded and the whole pool area was very clean with hammocks and lounge chairs all over the place. The game room is also in the pool area and that was never crowded either I was able to walk in and play a couple games of pool without waiting or feeling rushed. The restaurant/bar there had great drinks I didn’t try the food so I can’t comment on it but heard it was also good. I won’t lie my favorite worker out of all of them was definitely one of the security guards that worked the evening/night shift. He was a whole vibe every time I pulled in music blasting he was just smiling and laughing and had his music goin.

Quiet - Safe

Very clean and comfortable

Pool and jacuzzi very beautiful view. Very refreshing. Nice and quiet resort

It was good value for the cost, I would stay there again

Loved our stay at Cancun. Staff was super friendly and accommodating. Will come back in the future.

Clean and spacious rooms. Well furnished. Mostly quiet. Nice kitchen, full fridge. Perfect for a business trip.

Our trip to Las Vegas was a great experience with the resort being a part of our trip.

Clean and enjoyable

The kitchen was not at first fulley equipped for cooking. However, the staff responex quickley to get us the items we need like larger pots and a a tra kettle to boil water.

Good location, quiet, safe.

The attention via telephone is bad ...they do not respond is the only inconvenience I saw ...

Good place to stay

I did not care for warnings (or policy) re no visitors and that I cannot bring a guest (who is not staying with me) on the property. Even if it is someone or a family member living nearby while I stop to get something from the room or change clothes. It felt a bit like being in a police state. Hence, it is not "family friendly" in the sense that one could not bring one's grandchildren over to check out, much less use, the pool.

Look this place

Nice water park too. Carpets filthy and furniture worn though. It did not smell!

Great food, and entertainment.

This was our 4th time staying at the Hilton Cancun andcit was wonderful again!!!

Very nice location everything is close by

Family friendly

Had issues with house keeping. WiFi down. Cleanliness inside unit was poor. No cash facility. Limited food choices.

This was our first time at this property, the staff was amazing, the room was spacious and comfortable. We enjoyed the pool and jacuzzi as well. Gym had what you needed to get your pump on. Definitely will be staying here again. Thank you to all the staff that helped make are stay great, we appreciate you and we look forward to seeing you again!

We didn't get to enjoy the emenities as we were in conference the entire weekend, however, they were beautiful and the room was clean and very much what we were looking for!

N/A

Great place to stay. Will stay here again.

Friendly staff! Clean room and resort! I will definitely stay here again if I’m in the area!

Excellent staff roomy and the pools and gym is great!!!

Very noce facility, especially for the price. Not far off the strip, great pool and amenities

Pool is big

This is NOT a hotel. From the moment you arrive at the security gate, you are certainly IN "Cancun"... in all the worst ways. After you pay and get a key, you will be advised to go to desk 2 of 3 to "complete" your check in. GRRR. Yada yada, they attempt to get you to do a 90 min meeting, all the classic dirty timeshare junk. Let's move on... Pool? 3/4 was closed. Shallowest part was 4.5 ft deep. We had 2 young kids. Water slides? Pitch black and FAST

Property was nice and the pool was nice. The area was okay. Steiners bar across the street was nice. Smiths is really close too. It was nice to be away from the strip.

They did good

Super kid-friendly, loved the pool! A bit disappointed with the food selection and that there is only one restaurant.

Best place ever!

It was spacious. Loved the pool area and the full kitchen perfect family trip

It was 😎

Quiet safe and friendly accommodating staff

Convenient location. Service and cleanliness was a bit lacking.

This place is the best. Great pool and great hospitality. We love it there.

Great service

We like the quiet, safe, relaxing vibe just far enough away from the strip activities to make it easy to enjoy the best of both worlds. The pool and hot tubs were clean and added to our enjoyable time.

The staff and facility were amazing. I was so impressed. I will absolutely stay here again.

The rooms were very clean, the property could do better had a clogged toilet but they manage to assist quick to fix the problem. Overall the property was clean and everything like the pool,gym,activitie area was in one spot.

Overall the property was good, especially the pool! The pool was very big and water was perfect temperature. The slides on the pool were so much fun. The staff in the restaurant were very friendly and on top of their customers.

This place was beautiful!

The pool was great for kids and families! We loved having a restaurant right there by the pool as well. The rooms were outdated and very poorly cleaned. We contacted the front desk multiple times to try to get someone to come vacuum the floors as they were covered in crumbs and hair.

Great place I stay here all the time

My family and I really enjoyed our time here. Had a full kitchen and easy to park. The kids loved the pool slides the most.

The property was great.The staff was friendly.I loved that it had a kitchen in it and washer and dryers that were free.I would definitely say there again

Overall, the staff was quite friendly. We did have a not so great check-in experience with the staff and it wasn't so great when we were hit with a much higher resort fee than was advertised. The bed in our room was quite worn, with a huge divot in the center. Otherwise, the rest of our experience was good. The pool was relaxing, the onsite restaurant had good food and service...and the smell of the resort...OMG...amazing!

Great place off the strip

Perfect stay with a family

This hotel is simply excellent, clean

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Air back up noise came from the vanity every time after used, toilet got clogged but the handyman showed up very fast when we called the front desk, which was very satisfying, check out time was 10am , the house keeper knocked our door on 9am , overall the Resorts was very quiet , clean ,

Nice place to stay however the floors were very dirty. Obviosly washing the floors is not in the cards when it comes to maid services

Very peaceful and place was big enough to enjoy

I have not stayed here for a couple of years and it is more locked down than before. Still a nice place to stay when the room rate drops. The pool is nice but they had half of it blocked off from when it opened at 10 until 2:30. That is a lot of water that could be used and this was a weekend. I will stay again when the price point meets my level.

The pool closed fairly early. We drove 9 hours to arrive and it was closing right after we got there. It was still light and 100 degrees outside. The staff was very helpful and ran things to us that our room was missing.

Beautiful hotel! The staff are all friendly and wonderful. Very comfortable rooms.

Dining at the restaurant is okay. Waiter was not very friendly. Fast negative response to any question. Seems like he was being bothered. Not one of the beat places we stayed.

Very nice place to stay. But had far too many rules in my opinion

Awesome property all you ask for in one beautiful compound definitely recommend it

John at the front desk, laughed at my brother-in-law‘s last name, making jokes about it Unfortunately, he was the only one that thought it was funny Lifeguard had some issues with my four year-old eating watermelon from outside of the gate Could’ve went about the approach a lot better But it’s all good there’s plenty of other places that have a little bit more respect

This place is always the best. Fast house keeping. Room service food. And very clean rooms and spacious. This is my second time here.

Great communication

Frontpeople super nice

A step stool for bed to high No vendening machines

The staff was wonderful. The rooms are very outdated.

Staff was great

The gentleman that checked us in was not helpful. He seemed like he was annoyed. Our Air conditioning didn’t work the first day, WiFi went down and didn’t come back till we left and When I was getting coffee I was told by an HGV salesman that I’m not allowed, and that coffee was only for buyers! Even though I am an owner! But that was the only coffee/breakfast facilities on the property.. Just a lil disappointing for the costs.

Great place

It was clean, good location not so close to the craziness and the pool area awesome.

Friendly and polite staffing

Amazing place

No deberían de apagar el aire acondicionado tan temprano el día de salida del hotel ! Fue lo único malo

Cons: Only one restaurant that closes between 8-10pm. The perfume in the lobby created big allergies for me. And, they are a "timeshare".

Great

Nice resort, room is big, sofa bed was too outdated, glad that we got 2 bedroom suits so ended up no need of sofa bed. Pool and water slice are great to enjoy for family with kids. The entrance was gated so feels safe.

Fantastic staff and services. Great amenities and rooms.

Very nice themed resort. Beautiful place. Rooms were clean, spacious and comfortable and most have a nice balcony. The pool area was great with plenty of shade and seating. Be prepared to pay resort fees when you arrive and they also require a deposit at check in, not like an incidental hold, but several hundred dollars even if the room is already paid for.

Good

We loved this family friendly hotel! Spacious, quiet and well located off the strip but near the shops! We will definitely be back soon!!

The hotel was beautiful and the room I got was really nice to except the fact I got a room that was sapost to have 2 twin beds and the hotel decided to take them out of the rooms so me and my friend had to sleep on the most uncomfortable sofa bed then when we arrived I was unaware that it was a time share hotel so I was harassed by the concierge about doing a tour after telling the people multiple times that I was not interested and nobody in my party was either to the point they called me at 1030 in the morning just for them to ask me again about the tour I then say no just for them to call me not even 10 seconds to ask again and then shame me for sleeping in on my vacation so if you not interested in a time share I wouldn't stay here

I really liked this resort. the only thing I disliked was that our room wasn't throughly clean. found soiled paper bags stuffed in the dish cabinet, coffee maker with the coffee pods still inside, bathroom sink had a hole and water went everywhere when washing my face (issue was handled quickly). aside that, this is a very nice resort and would most Def. give them another try again