Disney's Grand Floridian Resort & Spa

Make certain you have all the guest’s names listed on the reservation. Otherwise it will be a nightmare checking in at the property.

First arrived they placed us in the wrong type of room it was fixed immediately. The staff was wonderful. The grounds were impeccable.

Room was spacious, nice but also needed deep cleaning.

Staying at the Grand Floridian is a decadent as you hope it will be. I highly recommend getting a room on the club level. The extra snacks and drinks help to make the most of your downtime.

To their credit a manager was apologetic and took steps to minimize the inconvenience. Other than the room not being ready the hotel was beautiful. Beautiful and easy walk to the Magic Kingdom if you want the peace and quiet of the nature walk. Being on the monorail track is also very convenient. Staff at all locations were very friendly and always smiling.

The food is not so good, but everything else is amazing.

Extremely convenient for Magic Kingdom visits

Activities were suited to all ages. Resort is beautiful and very relaxing:)

Top notch establishment across the board. Equivalent to or greater than a JW. Actually better, imagine Disney at the JW or Ritz! Legit place

Top notch Disney experience in every aspect

great location

We had to change rooms because we were given a handicap room and it was at the end of a busy sidewalk. Everyone coming out of the main building walked up to our first floor balcony and looked into our room. We could t open our curtains. They moved us the next day and the room was great.

Rooms starting to look tired

Wonderful hotel, location can’t be beat! Only complaint is room wasn’t ready at check in time

Não

Great

Great

- The hotel itself is beautiful! So happy to be able to stay here -We had good French onion soup at the main building restaurant -The pool area is open late, we used every night. Cons: -The room service French fries we counted 18 fries on the plate, not a good deal for 18 fries… -The hot tub jets aren’t real jets and splash in your eyes -We don’t carry cash, and when we got room service like towels brought or something to the room we couldn’t tip since there was no service receipt where we could charge it to the room

- The hotel itself is beautiful! So happy to be able to stay here -We had good French onion soup at the main building restaurant -The pool area is open late, we used every night. Cons: -The room service French fries we counted 18 fries on the plate, not a good deal for 18 fries… -The hot tub jets aren’t real jets and splash in your eyes -We don’t carry cash, and when we got room service like towels brought or something to the room we couldn’t tip since there was no service receipt where we could charge it to the room

The rooms were spacious, spotless, and incredibly comfortable, and the transportation options (especially the monorail and boat) made getting to the parks effortless.

The rooms were spacious, spotless, and incredibly comfortable, and the transportation options (especially the monorail and boat) made getting to the parks effortless.

Such an incredible stay. Check-in was quick and easy, received early check-in by 1pm without requesting it, location in the Boca Chica building overlooking the pool was amazing. Rooms have been impeccably renovated since our last stay. Nothing was overlooked in the redesign of the rooms. Cannot wait to return!

Such an incredible stay. Check-in was quick and easy, received early check-in by 1pm without requesting it, location in the Boca Chica building overlooking the pool was amazing. Rooms have been impeccably renovated since our last stay. Nothing was overlooked in the redesign of the rooms. Cannot wait to return!

Great access to the park, nice accommodation, very helpful staff.

Great access to the park, nice accommodation, very helpful staff.

Room was perfect

Room was perfect

Absolutely beautiful property

Absolutely beautiful property

We will not stay here again

We will not stay here again

Staff very nice.

Staff very nice.

I gave it a two because it’s located right across from the magic kingdom so it’s convenient. The hotel is a beautiful hotel however, the noise level in the hallways is out of control. You will not and cannot sleep. We had drunk people from a party in the lobby for hours after midnight and security never showed up. Not one holiday decoration up this year.

I gave it a two because it’s located right across from the magic kingdom so it’s convenient. The hotel is a beautiful hotel however, the noise level in the hallways is out of control. You will not and cannot sleep. We had drunk people from a party in the lobby for hours after midnight and security never showed up. Not one holiday decoration up this year.

Excellent staff.

Excellent staff.

Not

The buffet

The front desk is difficult to find and I don't understand how our check in baggage arrive to my room.

N/A

Very nice hotel

Very nice hotel

Possibly the all around best hotel I have ever stayed at. You get what you pay for.

Possibly the all around best hotel I have ever stayed at. You get what you pay for.

Worth the price.

Worth the price.

NO

Our room location was pretty loud. The blanket appeared to have a brown stain on it. Really wished the hotel had self serve water available.

This guest did not leave comments about this hotel.

No

No

This guest did not leave comments about this hotel.

We waited more than an hour to get our luggage after arriving late at night (around 11:30 PM). We also got charged valet parking for the 30 mns of that night.

This guest did not leave comments about this hotel.

I did not like that the room Provided to me through your company was horrible and so loud no one could sleep and then we were put in a different room but for a whole day we had NO ROOM . So we had an awful sleepless overpriced night through your company.

Absolutely perfect though the rooms could have been stocked daily with water bottles.

Secured a king bed with you and got 2 queen beds. Messed up our sleeping arrangements.

I have stayed at most of the Disney resort hotels over the last several years, and this is definitely one of my favorites! The staff, rooms, grounds, and amenities were all top shelf. The resort’s proximity to Magic Kingdom and access to the monorail system were also bonuses. Highly recommend!

I have stayed at most of the Disney resort hotels over the last several years, and this is definitely one of my favorites! The staff, rooms, grounds, and amenities were all top shelf. The resort’s proximity to Magic Kingdom and access to the monorail system were also bonuses. Highly recommend!

My stay was horrible

Exceptionally fine hotel with service to match. On the monorail to all the parks, makes everything easy.

Exceptionally fine hotel with service to match. On the monorail to all the parks, makes everything easy.

Mmmht read d hi

Mmmht read d hi

We stayed in Conch Key and it seemed like this location might have been a little more ignored than others. They were very accommodating with getting the types of rooms we need to be adjoining and have very welcoming safe at the front door. Other than one other waitress this seemed to be the only area they focused on there customers satisfaction. We had multiple appliances that were broken (coffee machine and blow drier). The laundry facilities were very dirty. Out of all of our food we had the food at the cafe and mobile order was the worst in comparison to all the wonder restaurants the parks offered. Overall we were pretty disappointed since other resorts had more reliable transportation. Our buses took three times as long. The only highlight is the view of the fireworks every night but I can imagine that is possible to see from other resorts as well. We’re pretty disappointed when everything else in the parks and other resorts “wowed” us.

We stayed in Conch Key and it seemed like this location might have been a little more ignored than others. They were very accommodating with getting the types of rooms we need to be adjoining and have very welcoming safe at the front door. Other than one other waitress this seemed to be the only area they focused on there customers satisfaction. We had multiple appliances that were broken (coffee machine and blow drier). The laundry facilities were very dirty. Out of all of our food we had the food at the cafe and mobile order was the worst in comparison to all the wonder restaurants the parks offered. Overall we were pretty disappointed since other resorts had more reliable transportation. Our buses took three times as long. The only highlight is the view of the fireworks every night but I can imagine that is possible to see from other resorts as well. We’re pretty disappointed when everything else in the parks and other resorts “wowed” us.

Good experience, we enjoyed the room, some of the restaurants, good quality of food but we had no interactions with ANY Disney character. Having younger kids, that was a boomer

Good experience, we enjoyed the room, some of the restaurants, good quality of food but we had no interactions with ANY Disney character. Having younger kids, that was a boomer

It’s always fantastic at the grand Floridian. I have never had a bad stay there. My only complaint is with the food at disney as a whole. It has gone down hill over the years but uphill in price. Love the hotel but not the food !!

It’s always fantastic at the grand Floridian. I have never had a bad stay there. My only complaint is with the food at disney as a whole. It has gone down hill over the years but uphill in price. Love the hotel but not the food !!

Family vacation with teens hotel was immaculately clean beautiful and such a pleasure to stay.

Family vacation with teens hotel was immaculately clean beautiful and such a pleasure to stay.

I love this hotel, lots of childhood memories, but rooms need to be updated and the overall grandness of the lobby is missing, restaurants are closed, even the amount of flowers they put up is lacking from what it used to be…that being said this is the best Disney property…

I love this hotel, lots of childhood memories, but rooms need to be updated and the overall grandness of the lobby is missing, restaurants are closed, even the amount of flowers they put up is lacking from what it used to be…that being said this is the best Disney property…

Location

Location

Beautiful property. Peaceful and easy access to the Magic Kingdom by monorail, boat and walking. Great bar on the second floor for adult time. Citricos was fantastic. Asked for a delayed check out and was pleasantly greeted with a sure we'd be happy to. Only one negative was a beeping sound each morning of vehicles backing in and out. Additionally all the people in the yellow vests working on various projects were not personable. I am assuming they weren't Disney employed. Otherwise, all was fantastic and would return back.

Beautiful property. Peaceful and easy access to the Magic Kingdom by monorail, boat and walking. Great bar on the second floor for adult time. Citricos was fantastic. Asked for a delayed check out and was pleasantly greeted with a sure we'd be happy to. Only one negative was a beeping sound each morning of vehicles backing in and out. Additionally all the people in the yellow vests working on various projects were not personable. I am assuming they weren't Disney employed. Otherwise, all was fantastic and would return back.

Everything was excellent about this resort and the staff! We can’t wait to visit again!

Everything was excellent about this resort and the staff! We can’t wait to visit again!

Toiletries, guest services, instructions not clear

GF has several buildings w/rooms. The atmosphere in the main building was amazing. They were doing construction but let us know weeks before our trip. The tram to the parks was so convenient. The only negative, in true Disney fashion EVERYTHING is expensive! Don’t forget a mask (you only need it for the tram) because you will pay $45 for 3. That being said my daughter and her friends had an amazing time and that’s what makes it all worth it.

GF has several buildings w/rooms. The atmosphere in the main building was amazing. They were doing construction but let us know weeks before our trip. The tram to the parks was so convenient. The only negative, in true Disney fashion EVERYTHING is expensive! Don’t forget a mask (you only need it for the tram) because you will pay $45 for 3. That being said my daughter and her friends had an amazing time and that’s what makes it all worth it.

Beautiful and family friendly this hotel blew away the others we stayed at for our Disney trip. The service was exceptional. No other hotel came even close.

Beautiful and family friendly this hotel blew away the others we stayed at for our Disney trip. The service was exceptional. No other hotel came even close.

We had to request that our room be cleaned... outlets didn’t work but we had a beautiful view so that ropes it alll

We had to request that our room be cleaned... outlets didn’t work but we had a beautiful view so that ropes it alll

The monorail to Magic Kingdom makes it so much easier to go to and from the park. It's just added convenience at the end of a long day.

The monorail to Magic Kingdom makes it so much easier to go to and from the park. It's just added convenience at the end of a long day.

They no longer clean your room everyday and no more turndown service with chocolates left on the bed.

The Grand Floridian is refreshingly quiet after a busy day at the parks. The park-like property offers many options to stroll and relax after a long day. The restaurants were nice however, like everything at Disney, have to be scheduled ahead of time. The convenience of the monorail is also a plus for starting your day early.

The Grand Floridian is refreshingly quiet after a busy day at the parks. The park-like property offers many options to stroll and relax after a long day. The restaurants were nice however, like everything at Disney, have to be scheduled ahead of time. The convenience of the monorail is also a plus for starting your day early.

Great stay, beautiful resort, convenient to most everything.

Great stay, beautiful resort, convenient to most everything.

From the front desk to the restaurants, gift shops and monorail staff, everyone was more than happy to help. Even the outside maintenance staff helped with directions. Checking in and out was quick and easy. The only negatives were the beds were never changed. Every thing else in the room was cleaned and spotless. Now true disclosure, I don't do our own beds every day either, but I would have expected that service in an upscale property. On the lobby-level there is a great looking restaurant that was reservation only. That's fine, but upon approaching the host at the restaurant podium, the host told us she can not make any reservations ( then who else can? the pool Life Guard? ) and that reservations can be made online through their app. When I questioned that, I was told the front desk can do that for me. The front desk was more than happy to do that for us.

From the front desk to the restaurants, gift shops and monorail staff, everyone was more than happy to help. Even the outside maintenance staff helped with directions. Checking in and out was quick and easy. The only negatives were the beds were never changed. Every thing else in the room was cleaned and spotless. Now true disclosure, I don't do our own beds every day either, but I would have expected that service in an upscale property. On the lobby-level there is a great looking restaurant that was reservation only. That's fine, but upon approaching the host at the restaurant podium, the host told us she can not make any reservations ( then who else can? the pool Life Guard? ) and that reservations can be made online through their app. When I questioned that, I was told the front desk can do that for me. The front desk was more than happy to do that for us.

It had been about 12 years since we stayed at the GF. We loved our stay and only wished it was longer. Our room was super clean as well as the rest of the property. We ate at Gasparillo's and not impressed with the food. It was much better when we were there 12 years ago. The front desk employee, Penny, was wonderful and so were the two bell hop employees, AJ and Jerry. We would love to stay there again but it is way too expensive.

It had been about 12 years since we stayed at the GF. We loved our stay and only wished it was longer. Our room was super clean as well as the rest of the property. We ate at Gasparillo's and not impressed with the food. It was much better when we were there 12 years ago. The front desk employee, Penny, was wonderful and so were the two bell hop employees, AJ and Jerry. We would love to stay there again but it is way too expensive.

:)

:)

Grand Floridian is beautiful. Room is great.Staff is exceptional.In my opinion , Yahct Club is a better value,GF is too big ,food was average. Not a good value for the amount of money it costs.

Grand Floridian is beautiful. Room is great.Staff is exceptional.In my opinion , Yahct Club is a better value,GF is too big ,food was average. Not a good value for the amount of money it costs.

serviced room everyday

serviced room everyday

Paint deterioration in bathroom walls (falling) Bathroom door could not totally open because of location of the toilet. Not worth the cost.

Paint deterioration in bathroom walls (falling) Bathroom door could not totally open because of location of the toilet. Not worth the cost.

Hotel rooms are very old look a very cheap hotels. Service is very bad . I arrive at night and 2 attend at reception was helping around 8 guess , it took more 1 hr for check in with kids afther a travel … hotel like that at list has to be fast and friendly . Next day they not clean my both Rooms . I hope they get better, because this hotel was a dream for all people. From outside build is beautiful , but inside rooms are terrible. Breakfest was terrible , they are no options of health food , to eat you must be fat or pretend to be.. sorry but they need work hard to get better before disappear.

Hotel rooms are very old look a very cheap hotels. Service is very bad . I arrive at night and 2 attend at reception was helping around 8 guess , it took more 1 hr for check in with kids afther a travel … hotel like that at list has to be fast and friendly . Next day they not clean my both Rooms . I hope they get better, because this hotel was a dream for all people. From outside build is beautiful , but inside rooms are terrible. Breakfest was terrible , they are no options of health food , to eat you must be fat or pretend to be.. sorry but they need work hard to get better before disappear.

Beautiful property with great amenities. However, if you want a meal make a reservation long before you are hungry! And expect a long wait at check in.

Beautiful property with great amenities. However, if you want a meal make a reservation long before you are hungry! And expect a long wait at check in.

It is a lovely resort but services were so disappointing. Only two restaurants were open. It was your problem to get food. xmas morning it took 3 hours to get room service breakfast, although they said it would take 75 minutes. Rooms were filthy because no housekeeping - beds not made, bathrooms not cleaned; disgusting. very disappointing. staff who were working were pleasant and hard working.

It is a lovely resort but services were so disappointing. Only two restaurants were open. It was your problem to get food. xmas morning it took 3 hours to get room service breakfast, although they said it would take 75 minutes. Rooms were filthy because no housekeeping - beds not made, bathrooms not cleaned; disgusting. very disappointing. staff who were working were pleasant and hard working.

Our original request for late checkout was denied, but a second request got a little extra time before we had to leave. The staff themselves are very friendly and helpful, but next visit we will stay at the Polynesian.

Our original request for late checkout was denied, but a second request got a little extra time before we had to leave. The staff themselves are very friendly and helpful, but next visit we will stay at the Polynesian.

All the restaurants were closed; room service was limited; no reservations available for food. Mobile food app had sub par food. And the only restaurant to eat would not even allow take-out food.

All the restaurants were closed; room service was limited; no reservations available for food. Mobile food app had sub par food. And the only restaurant to eat would not even allow take-out food.

Was disappointed in the quality of the room - for the price I would expect something nearer to a 4-5 star resort but room and bathroom quality and size was approximately the Holiday Inn. Most of the staff was great but unfortunately the one interaction that sticks with you is when you meet someone rude and not helpful.

Was disappointed in the quality of the room - for the price I would expect something nearer to a 4-5 star resort but room and bathroom quality and size was approximately the Holiday Inn. Most of the staff was great but unfortunately the one interaction that sticks with you is when you meet someone rude and not helpful.

I went with my 3 year old and at times she was crying of hunger, there was no place to eat in peace. The dining accommodations are overbooked and unaccommodating. This is an amazing property but I would say the customer service is far from amazing.

I went with my 3 year old and at times she was crying of hunger, there was no place to eat in peace. The dining accommodations are overbooked and unaccommodating. This is an amazing property but I would say the customer service is far from amazing.

Excellent

Excellent

On our first night my wife and I are getting our kids ready for bed and we pull the sheets off and find a used face mask. I almost had to beg for someone to come and change the sheets. My wife was disgusted and we wore slippers to walk in the room and in the shower..

On our first night my wife and I are getting our kids ready for bed and we pull the sheets off and find a used face mask. I almost had to beg for someone to come and change the sheets. My wife was disgusted and we wore slippers to walk in the room and in the shower..

I pay $800 a night for top service and that’s the opposite of what I received. Here are a few of the things that happened: - I hurt myself and called for ice and bandaids and instead of bringing this to my room, they asked me limp downstairs with my massively swollen ankle to get it for myself. - I called downstairs for water and they refused to bring it up so I was left to buy water bottles in the park and carry them to my room. If I didn’t do this, I wouldn’t have had water all night as they wouldn’t even answer the guest services number sometimes. - The plugs in the room didn’t work and neither did the coffee machine. - There was hair from the last person who stayed in the room on the hair dryer. - There was no room service when I needed it. We came home from the park in the afternoon to eat before going back and all room service was closed until 5PM so we had nowhere to eat. I am disgusted by this place. In one trip, they took what was one of my favorite hotels and replaced every memory with this horrible stay. Don’t stay here - your money is better spent at the Four Seasons or any of the Universal properties.

I pay $800 a night for top service and that’s the opposite of what I received. Here are a few of the things that happened: - I hurt myself and called for ice and bandaids and instead of bringing this to my room, they asked me limp downstairs with my massively swollen ankle to get it for myself. - I called downstairs for water and they refused to bring it up so I was left to buy water bottles in the park and carry them to my room. If I didn’t do this, I wouldn’t have had water all night as they wouldn’t even answer the guest services number sometimes. - The plugs in the room didn’t work and neither did the coffee machine. - There was hair from the last person who stayed in the room on the hair dryer. - There was no room service when I needed it. We came home from the park in the afternoon to eat before going back and all room service was closed until 5PM so we had nowhere to eat. I am disgusted by this place. In one trip, they took what was one of my favorite hotels and replaced every memory with this horrible stay. Don’t stay here - your money is better spent at the Four Seasons or any of the Universal properties.

This resort will “spoil” you to not want to stay anywhere else.

This resort will “spoil” you to not want to stay anywhere else.

It was super clean everywhere . Everyone was so helpful . The room was great and the service

It was super clean everywhere . Everyone was so helpful . The room was great and the service

This property is an excellent location for proximity to the Magic Kingdom. There is a walking path, monorail and water taxi service. Transportation to other parks is decent (Monorail to epcot with transfers) (buses everywhere else).There are three pools and and multiple restaurants which offer anything from quick service to luxurious sit down dining. The grounds are extremely well kept and stunning. Staff is friendly and accommodating. Noise was an issue at times depending on which building you stay at. Service and delivery trucks run to and from this resort 24/7.

This property is an excellent location for proximity to the Magic Kingdom. There is a walking path, monorail and water taxi service. Transportation to other parks is decent (Monorail to epcot with transfers) (buses everywhere else).There are three pools and and multiple restaurants which offer anything from quick service to luxurious sit down dining. The grounds are extremely well kept and stunning. Staff is friendly and accommodating. Noise was an issue at times depending on which building you stay at. Service and delivery trucks run to and from this resort 24/7.

Rooms need refurbishment

Rooms need refurbishment

Of course we loved the location and views from the grounds. We went swimming every afternoon before heading back to the parks. Grounds are very pretty and clean. The quick restaurant was okay but nothing special.

Of course we loved the location and views from the grounds. We went swimming every afternoon before heading back to the parks. Grounds are very pretty and clean. The quick restaurant was okay but nothing special.

The pool was great.

The pool was great.

The property is beautiful and charming, but it need of some serious remodeling of some of their rooms. Otherwise wonderful. Would stay here again.

The property is beautiful and charming, but it need of some serious remodeling of some of their rooms. Otherwise wonderful. Would stay here again.

Poor room and clean

Poor room and clean

It’s a beautiful property! Rooms are spacious, comfortable beds, we had a balcony to enjoy. Pool was wonderful! Cast members were so nice. Walking distance to Magic Kingdom- or take the monorail- will stay here again! Wonderful experience!

It’s a beautiful property! Rooms are spacious, comfortable beds, we had a balcony to enjoy. Pool was wonderful! Cast members were so nice. Walking distance to Magic Kingdom- or take the monorail- will stay here again! Wonderful experience!

Cast members are so friendly and helpful! Outstanding accommodations. Best location at WDW!

Cast members are so friendly and helpful! Outstanding accommodations. Best location at WDW!

Beautiful resort. Nice and helpful employees. Only complaint was the food. The grill was just ok. I had a lobster roll by the pool and it was poor. Love lobster, but this was very fishy smelling and not good.

Beautiful resort. Nice and helpful employees. Only complaint was the food. The grill was just ok. I had a lobster roll by the pool and it was poor. Love lobster, but this was very fishy smelling and not good.

Everything about the place was fantastic. Wouldn’t want to stay anywhere else in the future.

Everything about the place was fantastic. Wouldn’t want to stay anywhere else in the future.

The property is great especially the location but the rooms are noisy and in great need of an update. The bathroom facilities are in poor condition. The price is extremely high for the room condition.

The property is great especially the location but the rooms are noisy and in great need of an update. The bathroom facilities are in poor condition. The price is extremely high for the room condition.

Good restaurants, good location, big property

Good restaurants, good location, big property

They upgraded us to a great view

They upgraded us to a great view

Beautiful property with amazing amenities. Top Notch

Beautiful property with amazing amenities. Top Notch

The outside looks great well kept. Once in the room it’s a different world. Old, bad smell - especially from the restroom and rooms are tiny. I have stayed at many Disney properties but this one was disappointing - especially for being DisneyWorlds flagship hotel. Many other great properties around there from half the price and with transportation to DisneyWorld

The outside looks great well kept. Once in the room it’s a different world. Old, bad smell - especially from the restroom and rooms are tiny. I have stayed at many Disney properties but this one was disappointing - especially for being DisneyWorlds flagship hotel. Many other great properties around there from half the price and with transportation to DisneyWorld

Great time! Beautiful facility. Enjoyed the pool, the restaurant and the grounds.

Great time! Beautiful facility. Enjoyed the pool, the restaurant and the grounds.

It was amazing- the only flaw was that we asked for a bed linen change mid week and they did not comply- I understand it’s COVID but I asked for 1 linen change for my 7 day stay

It was amazing- the only flaw was that we asked for a bed linen change mid week and they did not comply- I understand it’s COVID but I asked for 1 linen change for my 7 day stay

I was worried thinking the kids wouldn’t think it was Disney enough but they loved it! It was also a nice retreat away from Disney overload. We had a great view of the Electric Parade at night on the lagoon. The boats and monorail to the parks were right there along with the bus shuttles . The rooms were perfect. Beds were the best we’ve had in a while. Will stay there again

I was worried thinking the kids wouldn’t think it was Disney enough but they loved it! It was also a nice retreat away from Disney overload. We had a great view of the Electric Parade at night on the lagoon. The boats and monorail to the parks were right there along with the bus shuttles . The rooms were perfect. Beds were the best we’ve had in a while. Will stay there again

Lobby was clean and nice but rooms were not impressive

Lobby was clean and nice but rooms were not impressive

Fantastic

Fantastic

Huge disappointment, this use to be the happiest fun magic resort ... not anymore ... lack of staff, no more magic, no more fun for children, no music, lack of customer service, everyone is in a bad mood, staff is not prepared at all to the "new normal" and no one has a clue ... zero information, zero help ... huge disappointment

Huge disappointment, this use to be the happiest fun magic resort ... not anymore ... lack of staff, no more magic, no more fun for children, no music, lack of customer service, everyone is in a bad mood, staff is not prepared at all to the "new normal" and no one has a clue ... zero information, zero help ... huge disappointment

Most amazing resort! Absolutely loved it! Also loved the convenient access to the parks. Can't wait to stay here again!!

Most amazing resort! Absolutely loved it! Also loved the convenient access to the parks. Can't wait to stay here again!!

Gorgeous property but our room wasn’t ready until an hour past check in, our room didn’t get cleaned once in the 4 days we were there, and we were denied late check out which was very inconvenient.

Gorgeous property but our room wasn’t ready until an hour past check in, our room didn’t get cleaned once in the 4 days we were there, and we were denied late check out which was very inconvenient.

The carpets are a little old need to renovate. But staff is great really great hotel.

The carpets are a little old need to renovate. But staff is great really great hotel.

The Grand Floridian can't be easily beat.

The Grand Floridian can't be easily beat.

It was an excellent stay. The customer service and attention to detail was unbelievable. The hotel is decorated in a 1920's theme, luxurious, sophisticated, beautiful, so many activities, restaurants, shuttles to the parks, pools for kids and adults. I fell in love with the Grand Floridian and has become the hotel I will stay when in Orlando. I will be returning soon.

It was an excellent stay. The customer service and attention to detail was unbelievable. The hotel is decorated in a 1920's theme, luxurious, sophisticated, beautiful, so many activities, restaurants, shuttles to the parks, pools for kids and adults. I fell in love with the Grand Floridian and has become the hotel I will stay when in Orlando. I will be returning soon.

Very disappointed ! There was nothing magical about this service. Unplanned we went a day early, the resort was already sold out so we stayed at the Jw Marriot. When we arrived at the Grand Floridian we wanted to return to the JW Marriot immediately! Service was horrible - the interior of the building where the rooms are were as if someone threw old furniture in a storage facility- my bathroom wall had mildew and hair on it from the previous guest. One evening we needed extra towels and we were told to look in the baskets on the floor in the hallways, which was not individual to room it was community. The rooms are extremely outdated, we felt like we were staying at a days inn but only for $700/night not $55. I was extremely excited for the seamless check in process with the Disney app as you no longer have to go to the lobby you can go straight to the room and unlock the door, however we had difficulty purchasing items and returning to and from property as staff would ask for room key - when we never received one as we used the app. So make sure to skip the app or get a magic band. Overall I was expecting a magical experience and was extremely disappointed that for $3,000 the bathroom door handle was broken , half the outlets in the room didn’t work and when I called room service asking for sodas to be delivered for my kids they told me to go to the gift shop. I would never return nor would I recommend this hotel. Beautiful property horrible rooms and service.

Very disappointed ! There was nothing magical about this service. Unplanned we went a day early, the resort was already sold out so we stayed at the Jw Marriot. When we arrived at the Grand Floridian we wanted to return to the JW Marriot immediately! Service was horrible - the interior of the building where the rooms are were as if someone threw old furniture in a storage facility- my bathroom wall had mildew and hair on it from the previous guest. One evening we needed extra towels and we were told to look in the baskets on the floor in the hallways, which was not individual to room it was community. The rooms are extremely outdated, we felt like we were staying at a days inn but only for $700/night not $55. I was extremely excited for the seamless check in process with the Disney app as you no longer have to go to the lobby you can go straight to the room and unlock the door, however we had difficulty purchasing items and returning to and from property as staff would ask for room key - when we never received one as we used the app. So make sure to skip the app or get a magic band. Overall I was expecting a magical experience and was extremely disappointed that for $3,000 the bathroom door handle was broken , half the outlets in the room didn’t work and when I called room service asking for sodas to be delivered for my kids they told me to go to the gift shop. I would never return nor would I recommend this hotel. Beautiful property horrible rooms and service.

The main areas are really wonderful. Restaurants were also very good - particularly Narcoossee's. The rooms are feeling a bit tired and in need of a stylistic refresh. They're well maintained, but dated. The staff was average - which was surprising for Disney. A little too over-zealous (approaching rude) in their reminders about wearing masks. Overall, still a magical, albeit overpriced, place to stay.

The main areas are really wonderful. Restaurants were also very good - particularly Narcoossee's. The rooms are feeling a bit tired and in need of a stylistic refresh. They're well maintained, but dated. The staff was average - which was surprising for Disney. A little too over-zealous (approaching rude) in their reminders about wearing masks. Overall, still a magical, albeit overpriced, place to stay.

Very pretty resort, but room was subpar and needs remodeling, something leaked onto my clothes in the closet from the ceiling, no housekeeping service other than towels and trash removal. Almost no options for food- everything was booked. Room service is not 24 hours, limited hours. Service for food and drinks at the pool was incredibly slow- not staffed properly. Best part is access to monorail, but the price is way too high for the low end accommodations. Pool is just ok, nothing spectacular. Overall very disappointing. This is not even close to a 5 star resort.

Very pretty resort, but room was subpar and needs remodeling, something leaked onto my clothes in the closet from the ceiling, no housekeeping service other than towels and trash removal. Almost no options for food- everything was booked. Room service is not 24 hours, limited hours. Service for food and drinks at the pool was incredibly slow- not staffed properly. Best part is access to monorail, but the price is way too high for the low end accommodations. Pool is just ok, nothing spectacular. Overall very disappointing. This is not even close to a 5 star resort.

I was disappointed that counting the parking fees and taxes that I paid $601.80 PER night for a regular room for 2 people and the hotel did NOT make the bed or empty the trash one time during the 3 days that we were there. Do not expect any amenities either such as turn down service, water bottles, or even glasses of ice water in the lobby after a hot day at Epcot, or any amenities except a coffee maker in the room. This is DEFINITELY not the Ritz Carlton.

I was disappointed that counting the parking fees and taxes that I paid $601.80 PER night for a regular room for 2 people and the hotel did NOT make the bed or empty the trash one time during the 3 days that we were there. Do not expect any amenities either such as turn down service, water bottles, or even glasses of ice water in the lobby after a hot day at Epcot, or any amenities except a coffee maker in the room. This is DEFINITELY not the Ritz Carlton.

Due to covid they are NOT CHANGING YOUR SHEETS OR CLEANING THE ROOM every day. But when I did the reservation they didn’t mentioned it. You can ask for new sheets and change them if you want to. If not they will so it in your 5day stay day. But they still charging normal fare. We couldn’t have breakfast at the restaurant cafe any day because it was fully booked. You need to reserve at least 60 days in advance. The mini beach pool is closed. Didn’t mentioned it either. Room service it will leave you the food at your door but wont come inside the room to put the table. You have to do everything. They wont come to pick up your mess either. For a 1k a night I would've expect much more.

Due to covid they are NOT CHANGING YOUR SHEETS OR CLEANING THE ROOM every day. But when I did the reservation they didn’t mentioned it. You can ask for new sheets and change them if you want to. If not they will so it in your 5day stay day. But they still charging normal fare. We couldn’t have breakfast at the restaurant cafe any day because it was fully booked. You need to reserve at least 60 days in advance. The mini beach pool is closed. Didn’t mentioned it either. Room service it will leave you the food at your door but wont come inside the room to put the table. You have to do everything. They wont come to pick up your mess either. For a 1k a night I would've expect much more.

One of the best places on earth.

One of the best places on earth.

The Grand Floridian is a wonderful resort property across from the Magic Kingdom. The theme and aesthetic are fantastic. Everything needed is available and provided with a gracious approach. The only caveat I’d provide is that property could use a little refurbishment, namely the interior carpeting and bathrooms. I believe I heard this is planned.

The Grand Floridian is a wonderful resort property across from the Magic Kingdom. The theme and aesthetic are fantastic. Everything needed is available and provided with a gracious approach. The only caveat I’d provide is that property could use a little refurbishment, namely the interior carpeting and bathrooms. I believe I heard this is planned.

we had a wonderful sorry free trip!

we had a wonderful sorry free trip!

The property was beautiful, everything I thought and heard it would be. Nothing compares. A Bucket list must for Disney lovers.

The property was beautiful, everything I thought and heard it would be. Nothing compares. A Bucket list must for Disney lovers.

Just kids woke us up heard them in the rooms next to us

Just kids woke us up heard them in the rooms next to us

Very nice and clean. The only issue was covid related. Only 1 sit down restaurant and one grab and go was open. You could also get room service but this made selection and long lines to pick up food.

Very nice and clean. The only issue was covid related. Only 1 sit down restaurant and one grab and go was open. You could also get room service but this made selection and long lines to pick up food.

Excelent!

Excelent!

Penny and Ryan at the front desk made Magic happen for ME. RIchard at the front desk deserves a Raise. These are America at there finest. ( and that is rare these days) Watching the magic kigdom which cant be light up by fireworks be LIGHT UP GOD IN A THUNDERSTORM INSTEAD WAS TRUE MAGIC!! and dont follow the signs "dont feed the birds" because Walt Disney FAVORITE SONG WAS FEED THE BIRDS!. and i did .

Penny and Ryan at the front desk made Magic happen for ME. RIchard at the front desk deserves a Raise. These are America at there finest. ( and that is rare these days) Watching the magic kigdom which cant be light up by fireworks be LIGHT UP GOD IN A THUNDERSTORM INSTEAD WAS TRUE MAGIC!! and dont follow the signs "dont feed the birds" because Walt Disney FAVORITE SONG WAS FEED THE BIRDS!. and i did .

Wonderful hotel and staff! Best hotel in Disney world!

Wonderful hotel and staff! Best hotel in Disney world!

It was great Many of the restaurants are not open due to Covid but one of their cafe’s was open until midnight

CLASSY & GRAND...the Rooms are Not Newly Renovated but Sooo Charming! Loved it! The Resort is a MUST TRY!!! Best HAPPY People Everywhere, Front Desk, Concierge, Restaurants....just Amazing, Warm Welcome!!! Ff you choose "Park View", don't expect too much, you can only see the Top of the Magic Kingdom Castle from Far, Far Away, and NO FIREWORKS due to COVID. I suggest you get a Room in the MAIN Bldg with Pool View. So Great!!!

NONE

Scanning menus and ordering from phone before you arrived at the restuarant was quick and easy.

EVERYTHING took so long to get anything done. Transportation from the parks took at least almost an hour for the shuttle (we finally had to call the front desk) if you had a question at the front desk, be prepared to wait for an answer, at least 30 min. Using COVID as an excuse for everything. Staff were not friendly. Cost us $550 a night and not ONE staff members asked us how we are doing. Gaylord would have been a better pick. Had high hopes for this resort and just came down as very disappointing! And when I say everything took forever, I MEAN EVEEYTHING! (Check in, restaurants, shuttles, boat taxi, pool food, ransom questions at the front desk) oh and not to mention a big roach crawling right on the lobby and the staff picks it up and laughs about it. Stay at Motel 6, you’ll have better service!

Almost no staff at the restaurants, 70 minutes to get a table for brakefast.

Excellent property and service. Disney resorts have always been superb, in our experience!

Quiet and clean! Well worth the money. Will definitely stay again at a Disney Resort

All was good. Was very clean and covid protocol was very strict

where to begin i have been coming here since this property was built many good memories here, but the hotel is showing its age, its not as clean, limited dining, covid hasnt helped the situation much, but the noise is a major issue, you can hear every neighbor around you, above you next to you, had to move my room due to noise. for the money i paid it wasnt worth it, 9k for 10 days i will probably be staying elsewhere off disney property its not worth it anymore

COVID has significantly impacted the variety of amenities at this facility. I am very desirous of seeing things return to preCOVID conditions

The food was less than expected. Especially the room service. A fruit platter was two small pieces of watermelon. The cantaloupe was slimy on another breakfast meal. No heathy options if you are looking to eat clean.

Wonderful, definitely recommending to people! I will stay at this hotel again.

The ease of getting into the parks via the monorail was my biggest reason for booking the Grand Floridian.

Convenient and friendly. Easy to navigate around. Great parking

The property is beautiful and the staff were extremely helpful and friendly.

Beautiful property. Great location. Crazy expensive.

Anything Disney is tough to beat, but the Grand Floridian is just notches above with service and the gorgeous facility. If you want to be pampered and have the highest level Disney experience then this is your resort hotel!

It was amazing in every way - from the beauty - the staff - the cleanliness!

Gorgeous resort never disappoints. Convenience and aesthetic are unmatched. You won’t regret staying here!