Spark by Hilton Kannapolis

My stay was wonderful! The facility was very clean and smelled pleasant. The staff, Katherine and Lashonda were very helpful and attentive. I enjoyed the amenities and plan to be back!

There were not many choices for breakfast.

Nice breakfast is simple and adequate

I absolutely loved the room despite it being on the first floor and Katherine at the front desk was so sweet, helpful, and she knew you by name and asked how you were doing. The breakfast options were decent despite it being a Spark, the only thing I didn’t like was that my room didn’t have drawers at all to store clothes, so I lived out of my suitcase.

Good

Love the space, and the location. Poor breakfast

My wife and I really enjoyed our stay. The staff was very accommodating and helpful. Our room was very comfortable and the location of the hotel was very good, super convenient to great places to eat and good shopping and highway entrances.

Disappointing

Very good

Staff was friendly Patrons were loud and cleanliness should have been better

Great staff No issues

Bad

The staff was super friendly.

Poor

Breakfast was pretty standard. Breakfast could have had Waffles.

Clean and affordable

Clean and affordable

Breakfast was pretty standard. Breakfast could have had Waffles.

The staff was Súper friendly. Breakfast was great, the room was nice and the most comfortable beds. Super clean.

Staff, cleanliness

Staff, cleanliness

I have stayed here several times when I had business in the area. It is always convenient and comfortable. The staff is excellent! This will continue to be my home away from home when I am in Concord.

Nothing to complain about. A great place to stay for a night when traveling or in town for a concert or sporting event.

Beds are not very good...no breakfast buffet as advertised

Thumbs up

Go clean and staff super nice but breakfast I need mayor opción always u visit is same my opnion is incluye waffle bacon continental before have's thank you

Staff were friendly and helpful I would recommend this hotel to anyone

Just a clean room and bed at a reasonable rate

Breakfast was so so. Great coffee, but the orange juice tasted like water. Good bagels, yogurt. Stale granola. Hard boiled eggs that were over boiled and inedible. Great location with an Ihop, a Quik Trip, a thrift store and a Chinese buffet all within walking distance. Comfortable bed and pillows.

Fridge made a terrible loud noise. Other guest have no respect for others trying to sleep. Cleaning crew start to early in the morning. I stay here for sleeping and I didn't get much sleep!!! I will probably stay somewhere else next time I come to town!!!! Same as above!!!

Fridge made a terrible loud noise. Other guest have no respect for others trying to sleep. Cleaning crew start to early in the morning. I stay here for sleeping and I didn't get much sleep!!! I will probably stay somewhere else next time I come to town!!!! Same as above!!!

Room was clean but minimal towels, cups, etc. Quality of towels and sheets were inexpensive but did the job. Staff was nice, breakfast was Very minimal. Fine for a 1 night stay.

She was very knowledgeable,professional, helpful and accommodating to us in whatever we needed I thank you so much and look forward to our next stay

As we drove across the US to visit time with family and friends we booked our lodging the day of because we were never sure of our final daily destination. Hilton was amazing! Comfort and all. But we loved the staff because they were so warm and welcoming after a long day of travel. We also appreciated the following: hooks for easy access as soon as we entered our room, simple but delicious and selective breakfast even offering Oat milk! Thank you staff at this Hilton!!!

As we drove across the US to visit time with family and friends we booked our lodging the day of because we were never sure of our final daily destination. Hilton was amazing! Comfort and all. But we loved the staff because they were so warm and welcoming after a long day of travel. We also appreciated the following: hooks for easy access as soon as we entered our room, simple but delicious and selective breakfast even offering Oat milk! Thank you staff at this Hilton!!!

Clean rooms. Breakfast had fresh items.

Property was clean and the beds were nice.

Clean room

Very good

Convenient and clean

Convenient and clean

Our hotel rooms stopped the cleanest. There was fingerprints on our bathroom door and walls. Room floor had problems on them like it hadn’t been slept the front desk. I am doing great, but showed pictures of a weight and he said that he had one in the pool is supposed to open April 1 and the pool is empty. The hotel has a lot of potential, but it definitely needs to help in the cleaning department. Definitely not the cleanest hotel.

They didn’t have toothbrush for purchase

Elevator was out and it was a lot to carry stuff upstairs.

was just ok nothing fancy.alot of money for a cheap room.

Unfortunately there were amenities that weren't in use due to water issues in Kannapolis, so can't really rate those. I didn't like that when checking in no one asked for identification. That did make me a little uncomfortable as other hotels have always asked for my license to verify that I'm who I say I am. Other than that everything else was ok.

Staff was polite and helpful. Room was clean. Beds were comfortable. Water in the entire city had been contaminated with E. coli and was unable to be used for bathing. Breakfast was not served due to this. Health department had shut down the breakfast. It is not the hotel’s fault but they had ample time to tell us of the situation prior to our arrival so we could have changed our reservation to another hotel outside the city limits where the water contamination was not a factor so we could have showered and had a hot breakfast. Though they did offer us a snack breakfast the next morning ,they offered no other compensation for the fact that we were unable to shower and missed the hot breakfast. I feel that they could have offered us some kind of monetary compensation for missing out on these two MAJOR reasons to stay in a hotel

Asked for new towels. There wasn't available until the following day.

Clean room, spacious. Light breakfast-easy to get in and out.

The breakfast was not great. They have change from what it used to be. Every other thing was great.

Super nice people The pool wasn’t open

Breakfast needs more options. Hallways need a little more updating. Have to turn on every light in the room for good lighting

The rooms were spacious and clean Breakfast needs more options. Hallways need a little more updating. Have to turn on every light in the room for good lighting

Super nice people The pool wasn’t open

Recommend

Great

Breakfast was decent, definitely could use waffle maker, yogurt was great

Breakfast was decent, definitely could use waffle maker, yogurt was great

Good

There were a few people hanging out in the parking lot, drinking and smoking pot but we didnt feel unsafe...just felt cheap and sketchy. Check-in/out were super easy and staff was very kind. We did not try the breakfast, so no review on that. Overall, it wasnt a bad stay - we got what we paid for. Would we stay again? Maybe/maybe not, depending on if upgrades are made.

I took a picture of a roach in the bathroom !

The staff is always so friendly. I stay here everytime i come home. The beds are the most comfortable ive been in. No complaints.

I took a picture of a roach in the bathroom !

The staff is always so friendly. I stay here everytime i come home. The beds are the most comfortable ive been in. No complaints.

This hotel for the price was way nicer than I expected, other than the lack of amenities, I would definitely stay there again!

Rooms are well maintained and clean, but the breakfast is a weak point. Also the elevator broke exact at the time of check out

I loved the property

The location was perfect to where I was needing to be, the staff was extremely polite. The rooms were very clean. I loved the property

The hotel was very convenient for our stay. The bed was comfortable. I felt the staff were very pleasant and made you feel welcome. The breakfast was disappointing. It consisted of bagels, cereal and some yogurt. The faucet in the bathroom dripped.

The hotel was very convenient for our stay. The bed was comfortable. I felt the staff were very pleasant and made you feel welcome. The breakfast was disappointing. It consisted of bagels, cereal and some yogurt. The faucet in the bathroom dripped.

Very clean and comfy

Front desk was nice enough to give us room right at top of stairs so she could get up stairs and straight to room. But 1st they offered me my money back with no cancelation fee due to this if we wanted. My friend said she could do it so we stayed. The front desk did everything to make that easier for us. Everything was great

I woke up in the middle of the night to use the restroom and was startled to see a cockroach. I really can't understand why a place like the Hilton would use a hotel like this.

Great

The breakfast wast breakfast at all, it was more like grab and go, they only have bagels, cereal, yogurt and boiling egg, also they mix the oranges juice with water. The coffee at night is super cold and there was nobody in the front lobby to ask them to make fresh. The elevator was broken so we have to take stairs from the 4 floor with the all of are bags and a toddler not fun at all.

I loved everything about the property.

Elevator apparently doesn't work when it rains. Room was clean enough and basic for an overnight stay. Breakfast was nothing to write home about. A couple of bagels and oatmeal. Desk guy was very nice.

Elevators were not working. Was not notified was not able to transfer to a different hotel. Being handicapped was a big issue getting up stairs and getting back down the next morning by the time we got down the stairs they closed up the breakfast will not stay here again won’t recommend it either

Elevator out of order. Was not made aware of it before my stay. Had to go up 4 flights of stairs back and forth to room. Older couple with health issues.

Too much noise from other patrons

No working elevator and we were on the fourth floor. Upon check in the system was down and rooms were not able to be assigned. After over an hour we were finally given a room but were told to knock in case someone was in there! The rooms were clean and spacious, but probably would not stay again.

No working elevator and we were on the fourth floor. Upon check in the system was down and rooms were not able to be assigned. After over an hour we were finally given a room but were told to knock in case someone was in there! The rooms were clean and spacious, but probably would not stay again.

Everything was very nice!

Everything was very nice!

Elevator was done

Elevator was done

Breakfast was good, but thought the continental breakfast would include waffles.

It was very clean when ask for more towels they were supplied quickly Management we’re not liking how they treated me as for pet fees made stay charge me when I booked to stay over another pet fee to be honest this very upsetting to me since I stayed for 6 days total Plus a 100 deposit due to this I will never stay here again manager is uncaring I really don’t mind paying for my dog as a 1 time fee but for extra stay days is ridiculous

The elevator was not working and we had to walk upstairs to our rooms. They are down for another month. This needs to be stated before booking. We were on th 2nd floor so the walk wasn’t as bad, but I felt for the people that were on th top floor

The elevator was not working and we had to walk upstairs to our rooms. They are down for another month. This needs to be stated before booking. We were on th 2nd floor so the walk wasn’t as bad, but I felt for the people that were on th top floor

It had a microwave. This was a very disappointing stay. The washcloths were dirty, the shower head was broken, and the bathroom was not properly cleaned. The elevator was also out of service, which was extremely inconvenient. The hotel looks nothing like the photos shown on Booking.com. I have no intention of returning.

Except for the elevator. It was a pleasant trip for a quick weekend stay. The bed was a little messed up. We didn't complain. We enjoyed our stay. The staff was amazing on all shifts!!!

Except for the elevator. It was a pleasant trip for a quick weekend stay. The bed was a little messed up. We didn't complain. We enjoyed our stay. The staff was amazing on all shifts!!!

Ciso was really great, he helped changed my reservation do to the ice storm they were having. I couldn’t make it the week I was supposed to go. The hotel was very clean and the staff was really nice. Enjoyed my stay, will definitely recommend this to my friends and family.

Ciso was really great, he helped changed my reservation do to the ice storm they were having. I couldn’t make it the week I was supposed to go. The hotel was very clean and the staff was really nice. Enjoyed my stay, will definitely recommend this to my friends and family.

Everything was fine except that the elevator was broken. They were working on it when we left in the morning.

Everything was fine except that the elevator was broken. They were working on it when we left in the morning.

The room was clean and spacious. Above all, the front desk and hotel staff were absolutely wonderful, kind, and professional despite a hectic day of a bad snow storm.

The room was clean and spacious. Above all, the front desk and hotel staff were absolutely wonderful, kind, and professional despite a hectic day of a bad snow storm.

The staff are amazing always greeting you with a smile. They have a bagel bar in the morning which is great to grab and run if need be or sit and eat. The only downfall is the elevator is broke. We had to walk to the 4th floor with all of our stuff.

The staff are amazing always greeting you with a smile. They have a bagel bar in the morning which is great to grab and run if need be or sit and eat. The only downfall is the elevator is broke. We had to walk to the 4th floor with all of our stuff.

Rooms were great. Didn’t spend much time there less than six hours. Breakfast selection was subpar.

Rooms were great. Didn’t spend much time there less than six hours. Breakfast selection was subpar.

Clean rooms, close to Highway

Clean rooms, close to Highway

Yes

Yes

Staff was very friendly. The building is in poor shape, with lots of patchwork repairs on-going. The elevator broke shortly after we arrived.

Staff was very friendly. The building is in poor shape, with lots of patchwork repairs on-going. The elevator broke shortly after we arrived.

Our reservation was canceled and we were charged twice for the same room. It was 2 different prices.

Okay No atm machine.

Yes

Yes

The breakfast was ok. There were a few options for a light breakfast or just grab and go things. Breakfast was very basic. Outside of the small grab and go stuff, there wasn't any of the "usual" or frequently served breakfast items.

Breakfast is continental (bagels, muffins, yogurt).

Breakfast is continental (bagels, muffins, yogurt).

The staff is amazing around the clock. There’s not a single staff member at this hotel that I would say has ever even slightly been rude or out of the way, always smiles and always welcoming

The staff is amazing around the clock. There’s not a single staff member at this hotel that I would say has ever even slightly been rude or out of the way, always smiles and always welcoming

We stay here when we come to Kannapolis and don’t feel like driving back home which is often, and we’ve always had a wonderful experience.The hotel is extremely clean, which made us feel comfortable right away. Check-in and check-out were both quick and easy, with no hassle at all, perfect when traveling with a child. The staff truly stood out: everyone was friendly, welcoming, and always willing to help. They made us feel right at home from start to finish. We will absolutely stay here again and highly recommend this hotel to other families looking for a smooth, stress-free stay.

We stay here when we come to Kannapolis and don’t feel like driving back home which is often, and we’ve always had a wonderful experience.The hotel is extremely clean, which made us feel comfortable right away. Check-in and check-out were both quick and easy, with no hassle at all, perfect when traveling with a child. The staff truly stood out: everyone was friendly, welcoming, and always willing to help. They made us feel right at home from start to finish. We will absolutely stay here again and highly recommend this hotel to other families looking for a smooth, stress-free stay.

My room clean and fantastic. The people were nice and the breakfast was great. I would recommend to a friend or a family member.

My room clean and fantastic. The people were nice and the breakfast was great. I would recommend to a friend or a family member.

Clean, spacious room. Staff was friendly and courteous

Clean, spacious room. Staff was friendly and courteous

Clean room and I loved how the tv said “welcome Randa” with my name when I walked in

Clean room and I loved how the tv said “welcome Randa” with my name when I walked in

Everything nice and cleaned

Everything nice and cleaned

The breakfast is very weak. Lots of carbs and coffee.

The breakfast is very weak. Lots of carbs and coffee.

Rooms were very clean, staff was very friendly, 24/7 coffee was great and overall stay was great!

Rooms were very clean, staff was very friendly, 24/7 coffee was great and overall stay was great!

We had 2 adults 3 kids needed rxtrapullows they would only give us 2.

We had 2 adults 3 kids needed rxtrapullows they would only give us 2.

All was fine

All was fine

They advertise free breakfast, but there are no cooked options, i.e. bacon, sausage, scrambled eggs. What is provided is more of a "continental breakfast" and should be advertised as such. Glad there was an IHOP close by.

They advertise free breakfast, but there are no cooked options, i.e. bacon, sausage, scrambled eggs. What is provided is more of a "continental breakfast" and should be advertised as such. Glad there was an IHOP close by.

Clean rooms and friendly staff

Clean rooms and friendly staff

Very friendly and helpful staff.

Very friendly and helpful staff.

Clean room, convenient location, pleasant hostess....

Clean room, convenient location, pleasant hostess....

Definitely not a genuine Hilton!

Definitely not a genuine Hilton!

The room was okay. House keeping was on point. The microwave didn’t work and when I brought it to the lady at the front desk attention she acted as if she didn’t care. I asked her to warm up my food since it didn’t work and she got an attitude. The breakfast sucked. I will never stay at this location again!

The room was okay. House keeping was on point. The microwave didn’t work and when I brought it to the lady at the front desk attention she acted as if she didn’t care. I asked her to warm up my food since it didn’t work and she got an attitude. The breakfast sucked. I will never stay at this location again!

Clean

Clean

It was great we will stay again. Front desk service is excellent. Raquel is the best always friendly and very helpful.

It was great we will stay again. Front desk service is excellent. Raquel is the best always friendly and very helpful.

Room could use some maintenance but was otherwise clean. Breakfast was mediocre.

Room could use some maintenance but was otherwise clean. Breakfast was mediocre.

Yes. Everyone was very nice.

Yes. Everyone was very nice.

We were coming to the Charlotte area for a banquet and our wedding anniversary and on the way to the hotel, we received an email telling us that our reservation was cancelled due to overbooking. Luckily I had checked my email or we would not have known until we got there. They stated that they were paying for another reservation for us at the Quality Inn (motel) because "They had checked and there was nothing else available anywhere". When I looked it up, it was a low quality motel that looked like it would charge by the hour (Its the Quality Inn at 80 Transit Ct Concord if you want to see how horrible it was). Luckily, a quick search on Hotels.com and I found plenty of nice places with rooms available and got a reservation elsewhere. When I called the Spark, the employee I spoke with (Daryl) could care less about our plans or the impact of their cancellation on us. He said it was "Hilton's fault" as "they overbooked" and the Spark had not control over it. I would not recommend this hotel to anyone.

We were coming to the Charlotte area for a banquet and our wedding anniversary and on the way to the hotel, we received an email telling us that our reservation was cancelled due to overbooking. Luckily I had checked my email or we would not have known until we got there. They stated that they were paying for another reservation for us at the Quality Inn (motel) because "They had checked and there was nothing else available anywhere". When I looked it up, it was a low quality motel that looked like it would charge by the hour (Its the Quality Inn at 80 Transit Ct Concord if you want to see how horrible it was). Luckily, a quick search on Hotels.com and I found plenty of nice places with rooms available and got a reservation elsewhere. When I called the Spark, the employee I spoke with (Daryl) could care less about our plans or the impact of their cancellation on us. He said it was "Hilton's fault" as "they overbooked" and the Spark had not control over it. I would not recommend this hotel to anyone.

Staff was friendly, room was clean and breakfast was great!

Staff was friendly, room was clean and breakfast was great!

The staff was vary nice & professional. The sole issue was that the elevator didn’t go up so you had to press down & then get in & then press an upper floor to be able to go up! That was a bit of a pain! Everything else was nice & it was clean & the beds were comfortable.

The staff was vary nice & professional. The sole issue was that the elevator didn’t go up so you had to press down & then get in & then press an upper floor to be able to go up! That was a bit of a pain! Everything else was nice & it was clean & the beds were comfortable.

Room was very nice

Room was very nice

The front desk staff was wonderful! The air conditioning in our room was a little loud, but thebed was really comfortable and the room was clean. We would stay there again

The front desk staff was wonderful! The air conditioning in our room was a little loud, but thebed was really comfortable and the room was clean. We would stay there again

Staff.

Staff.

Great experience!

Great experience!

nice place

nice place

Perfect. Quiet. Clean. Friendly staff.

Perfect. Quiet. Clean. Friendly staff.

For business, so I’m looking for individual comfort. Away from home to work, definitely want to get off work and feel comfortable. I did.

For business, so I’m looking for individual comfort. Away from home to work, definitely want to get off work and feel comfortable. I did.

Nice hotel

Nice hotel

The room was excellent, staff was very friendly.

The room was excellent, staff was very friendly.

Great experience, the only reason I did not give 5 stars is smell. There was a smoke smell.

Great experience, the only reason I did not give 5 stars is smell. There was a smoke smell.

The room door (room 207)was temperamental and nearly impossible to open at times. Fix it or include instructions on where to push/how to open it. Angela at the front desk was great. The room was clean and well prepped. Some protein at the 'continental breakfast' bar is needed. Most all tubs at all hotels/motels need to be replaced with showers even though it is costly. Great TV but the program guides were not populated, so no way to know what is on a channel without tuning to that channel. Good value stay.

The room door (room 207)was temperamental and nearly impossible to open at times. Fix it or include instructions on where to push/how to open it. Angela at the front desk was great. The room was clean and well prepped. Some protein at the 'continental breakfast' bar is needed. Most all tubs at all hotels/motels need to be replaced with showers even though it is costly. Great TV but the program guides were not populated, so no way to know what is on a channel without tuning to that channel. Good value stay.

Nice clean place very friendly staff comfy beds

Nice clean place very friendly staff comfy beds

Room was very clean and spacious.

Room was very clean and spacious.

Extremely friendly staff, everyone I interacted with was wonderful! Comfortable beds and pillows but I hated the material of the scratchy blanket! I would have liked to see the bathroom cleaned more thoroughly and the condition of the shower and toilet wasn’t the best. It was pretty hot in the hallways and elevator and the AC in my room was so squeaky and kicked on every 5-10 minutes to maintain the temperature. It wasn’t ideal for a very peaceful sleep. I was here for an emergency visit to NC and a family member was at Atrium Hospital so I liked the proximity to that. It was also within walking distance to a couple restaurants, gas station, and thrift store. Overall, I’d stay here again for a very basic hotel stay.

Extremely friendly staff, everyone I interacted with was wonderful! Comfortable beds and pillows but I hated the material of the scratchy blanket! I would have liked to see the bathroom cleaned more thoroughly and the condition of the shower and toilet wasn’t the best. It was pretty hot in the hallways and elevator and the AC in my room was so squeaky and kicked on every 5-10 minutes to maintain the temperature. It wasn’t ideal for a very peaceful sleep. I was here for an emergency visit to NC and a family member was at Atrium Hospital so I liked the proximity to that. It was also within walking distance to a couple restaurants, gas station, and thrift store. Overall, I’d stay here again for a very basic hotel stay.

Raquel was especially helpful as she and all the staff are. I have stayed here at least 4 times in rhe last 3 months. I love it

Raquel was especially helpful as she and all the staff are. I have stayed here at least 4 times in rhe last 3 months. I love it

Spark was well located with IHOP and a Chinese buffet across the street. The receptionist was one of the nicest I have ever encountered. She texted me to see if the room was to our liking. It was quiet, even though we were next to the elevator. Bed was comfy. Shower had good hot water. Decent place to stay, and a great value.

Spark was well located with IHOP and a Chinese buffet across the street. The receptionist was one of the nicest I have ever encountered. She texted me to see if the room was to our liking. It was quiet, even though we were next to the elevator. Bed was comfy. Shower had good hot water. Decent place to stay, and a great value.

Great staff, clean rooms

Great staff, clean rooms

Clean room, polite staff

Clean room, polite staff

My 4th time here and always great place to atay

My 4th time here and always great place to atay

The red headed kid at the front desk was too offended that I was angry about this to do anything about it.

The red headed kid at the front desk was too offended that I was angry about this to do anything about it.

The front door was inaccessible, requiring two separate trips downstairs. A gentleman then proceeded upstairs and exerted substantial force to open the door. Moreover, the bathroom was not maintained in a clean state, with noticeable rust on the toilet and shower pole.

The front door was inaccessible, requiring two separate trips downstairs. A gentleman then proceeded upstairs and exerted substantial force to open the door. Moreover, the bathroom was not maintained in a clean state, with noticeable rust on the toilet and shower pole.

The elevator was temporarily out of service and the staff went above and beyond and carried me and all of my luggage to my room on the third floor. Which was no easy feat as i am morbidly obese.

The elevator was temporarily out of service and the staff went above and beyond and carried me and all of my luggage to my room on the third floor. Which was no easy feat as i am morbidly obese.

The room was absolutely disgusting! We were booked to stay in the room for the 12th through the 14th, however The room was so disgusting. We left on the 13th. The bathtub was filling up with water and not draining. The bathtub had stains in it and residue. There were bugs and spiders when we initially arrived. We had to get our own cleaner to clean up the hotel before even putting our stuff down in the room. We have requested a refund and that the room be taken off of our credit cards. We had two rooms booked at this Location and we would like to be reimbursed for both rooms. The front office staff was clueless about how to handle this situation and stated that it was up to the manager and that the manager would arrive however, the manager never came. This was a horrible experience. We actually do not want to give them any stars.

The room was absolutely disgusting! We were booked to stay in the room for the 12th through the 14th, however The room was so disgusting. We left on the 13th. The bathtub was filling up with water and not draining. The bathtub had stains in it and residue. There were bugs and spiders when we initially arrived. We had to get our own cleaner to clean up the hotel before even putting our stuff down in the room. We have requested a refund and that the room be taken off of our credit cards. We had two rooms booked at this Location and we would like to be reimbursed for both rooms. The front office staff was clueless about how to handle this situation and stated that it was up to the manager and that the manager would arrive however, the manager never came. This was a horrible experience. We actually do not want to give them any stars.

The room was very clean and exactly ehat i needed. The entire staff was phenomenal!! Very helpful and they cared. Around the clock coffee and tea. Breakfast every morning. Even has a Chinese buffet and Ihop within walking distance. Highly recommend....

The room was very clean and exactly ehat i needed. The entire staff was phenomenal!! Very helpful and they cared. Around the clock coffee and tea. Breakfast every morning. Even has a Chinese buffet and Ihop within walking distance. Highly recommend....

The hotel was amazingly clean. Constant cleaning floors, counters in breakfast area. Everyone there was very respectful, except for one individual, Catie, on Sunday night. She was rude, and disrespectful. I spoke to the manager Monday about the incident. She was to busy on a phone conversation with her girlfriend and was abruptly rude. It tarnished a very nice weekend.

The hotel was amazingly clean. Constant cleaning floors, counters in breakfast area. Everyone there was very respectful, except for one individual, Catie, on Sunday night. She was rude, and disrespectful. I spoke to the manager Monday about the incident. She was to busy on a phone conversation with her girlfriend and was abruptly rude. It tarnished a very nice weekend.

Highly recommend.

Highly recommend.

Convenient to the interstate. Very quiet. Clean. Floors are laminated and not carpet. We loved that! The downside is that the room does not have a fridge in the room as advertised. The breakfast is very minimal-less than any hotel I've ever stayed in. We don't usually eat breakfast, so it was not a deal breaker for us, but it could be for many.

Convenient to the interstate. Very quiet. Clean. Floors are laminated and not carpet. We loved that! The downside is that the room does not have a fridge in the room as advertised. The breakfast is very minimal-less than any hotel I've ever stayed in. We don't usually eat breakfast, so it was not a deal breaker for us, but it could be for many.

Clean rooms, wonderful staff!

Clean rooms, wonderful staff!

Newly updated with all new bathroom fixtures and furniture. Only question is who wanted the short short commodes in the bathroom. Our stay was quiet and uneventful and expect to stay regularly. 9/4/25

Newly updated with all new bathroom fixtures and furniture. Only question is who wanted the short short commodes in the bathroom. Our stay was quiet and uneventful and expect to stay regularly. 9/4/25

we loved it there! it was a last minute decision and they got us in a room so fast on a busy weekend

we loved it there! it was a last minute decision and they got us in a room so fast on a busy weekend

All of the staff is friendly and helpful. This is my go to spot when visiting the Concord Kannapolis area. Highly recommend

All of the staff is friendly and helpful. This is my go to spot when visiting the Concord Kannapolis area. Highly recommend

My stay was very disappointing. The room was not clean upon arrival. When I requested replacement sheets, those also arrived dirty. On top of that, I found spiders and water bugs in the room, which made the stay very uncomfortable. Overall, the cleanliness and upkeep were far below expectations

My stay was very disappointing. The room was not clean upon arrival. When I requested replacement sheets, those also arrived dirty. On top of that, I found spiders and water bugs in the room, which made the stay very uncomfortable. Overall, the cleanliness and upkeep were far below expectations

Clean, Comfortable, and felt safe. Plenty of food options close by. Would stay here again.

Clean, Comfortable, and felt safe. Plenty of food options close by. Would stay here again.

No hotel employees in the lobby when I arrived. Just a drunk passed out on the floor.

No hotel employees in the lobby when I arrived. Just a drunk passed out on the floor.

The staff was friendly and helpful. The beds were super comfortable. It was clean and offered a good breakfast. I would stay again.

The staff was friendly and helpful. The beds were super comfortable. It was clean and offered a good breakfast. I would stay again.

Everything was perfect loved my staying there

Front desk was friendly this morning thank you

Nicely appointed hotel for the price. The staff was great and very attentive. Breakfast was limited but fine for us.

Several cars broken into before we arrived, towels not clean etc

Ac worked good. Which drowned the noise of cars passing by on the hwy. Breakfast could be better, only get cereal, yogurt or bagels meh. Only downside was the pillows. Could be more firm. But overall for the price, and it being recently renovated. It’s okay. Would probably book again if in town.

I thought this was a new hotel. It’s a new hotel as it was an old hotel that was bought out and refurbished. My room had ants. They moved me to room next door which ants too. Just a random one here and there. And the AC poured out water. Front desk staff was very accommodating with the issues though.

Bees swarming the pool so bad you couldn't even go outside

I went to this hotel for business, it turned out to be quite a pleasant experience. The only unpleasant tree was the fact that you had to pay for food in the marketplace other than that, though it was fantastic.

The beds were NOT comfortable, at all. The A/C unit was very noisy. The front desk clerk took a message (we saw her write it down), she confirmed with us face to face, we requested Clean Towels, total room cleaning not necessary, and pick up the pile of towels at our door and leave clean ones on the bed. Returned that evening, soiled towels still on the floor and no clean towels had been delivered. The front desk staff were all VERY attentive and friendly. It was a place to stay while going back and forth to the Hospice House, that's about it though.

Ended up staying here after our apartment was being renovated w/o our knowledge. Spoke with representative from Hilton who confirmed that I was able to book this location as a local for my family and I, check in went smooth, staff was very friendly. Room was clean,neat and spacious. Was able to de stress!

The breakfast was terrible because not much variety choices

Welcoming and friendly staff. Thank you to front desk attendant’s for your kindness; shout out to Katie, your breakfast recommendation was excellent! What a wonderful support and maintenance staff, the laundry amenities and room accessories were very clean, thank you!

Na

Na

Lady at check in was great

Great place. Nice staff. Comfy room for my dog and me. No complaints

I highly recommend this property.

It was ok. $8 to wash clothes is insane. The halls and elevator smelled awful.

Convenient to the main roads. Very clean. Nice staff.

Beds and covers were very comfortable and cozy. I was disappointed there wasn’t a coffee maker in the room

I would suggest front desk clerk Catherine, AKA Catie, take some customer service lessons to remind her that her job is that of a customer service clerk.

N/a

There is a good Japanese buffet right across the street, that sure was convenient.

Very clean, but hallways has weird smell

Decent place and locatiton . Breakfast a bit poor .

Our stay was short but very well pleased with room. Room was very clean and comfortable.

Was good

The stay was great I really enjoy the stay

Stay was for three nights. Did not clean my room upon the first night nor give fresh towels although it was requested. Was told if I needed fresh towels I would need to come get them. The hallways were extremely hot… no AC in the hallways although the AC in the room was working.

was disappointed in "free breakfast" - some bagels and few random pieces of fruit. Not even water

Amazing staff!!

The staff was great, Raquel, Tara and all. Made a disappointing stay acceptable.

They lost my reservation between the changeover from comfort inn to Hilton. Had drive around and find place to stay.

Took 20 min to get checked in/ about same for check out. House keeping was great. Out of a lot of items at breakfast bar/ items(orange juice, apple juice machine not working. Bath tub while taken a shower, I had 6" of water in tub before shower was completed. Bed were comfortable.

Lost my reservation and was going to charge me over $900 to have a room for 5 nights then it even seem to care I booked third party cuz they switched to a different company and lost my reservation went next door to microtel and they gave me a room no problem And it was only about 650 for 6 nights

Great stay!

Beautiful I loved it

I would love to tell you about our stay but they lost our reservation when the hotel switched from the Comfort Inn and they could not accomodate us even though we had a conformation number from both Comfort Inn & Spark. So we had to find a hotel at 10pm that night that could take us.

A Hilton product, clean, nice & safe.

Nice location

Great space friendly service

We checked out a day early. My husband walked in the room and the whole light fixture fail out and hit him in the arm. It did get fix that night so we checked out the next morning. The person on staff wrote up a safety report and the manager still hasn’t call me or my husband back to apologize about the inconvenience! Never again!

Booked my room for the weekend through hotels.com in January for April. When I originally booked the room the hotel was called Comfort Inn and Suites. When I arrived the hotel was bought out and changed their name a week prior to my arrival. When I arrived to check in I was told they did not have my reservation and the hotel was fully booked for the weekend and they would not be able to accommodate my stay. Since I booked through a third party there was nothing the hotel could do. Lesson learned I will never book through hotels.com or any other third party company again.

Construction activities taking place all over the property. Nowhere before the booking this was mentioned. They were working pass 11pm. My worst stay ever. A Bobcat working just outside my room. Smell of paint everywhere. I recorded videos os these issues but hotel staff didn't care.

We enjoyed our stay however they were doing a lot of construction work. The workers were very apologitic for all the construction debris around. I didn't know about the construction ahead of time. But overall we mainly stayed in our hotel room so the construction didn't bother us.

Didn't expect it to be under construction when we got there. We couldn't use the front entrance at one point. Got a call stating the elevator was going down. Our room didn't seem to be complete. The toilet half worked. It ran most of the time. No hairdryer. Was only suplied enough towels for 1 person for two people and when asked for more, The attendant said she wasn't sure if she could provide 2 extra washcloths because everyone was asking also. Oone could tell that not all rooms were booked due to construction so there should have been plenty. Checking out always seems to be sketchy. I paid at the facility but they said they couldn't provide a receipt. Probably my last time staying there.

The breakfast did not have anything but water, apple juice and weak coffee. Bathrooms had no amenities… they were stripped due to construction.

Other than the construction on the property, nothing to complain about. Very friendly staff. No issues.

Staff is friendly. Room clean and quiet.

Our room was clean but the place is a mess.

Property is under renovation but didn't cause any problems.

They are doing huge renovations of the whole property but we did not know prior to arriving! So it smelled very strong of paint fumes and pretty noisey. Room was already updated so it was pretty clean and nice. Kind of hard to get around with the renovations too. Less parking but I think that’s bc of renovations too!

Website did not say that the hotel was under construction, breakfast was not warm and not even cooked, loud noises started at 7 am every morning no way for us to morn the grief of the death and even comfort each other for this trip as it was for a death in the family

Not clean at all. Would not recommend!

Heads up they are in the middle of doing construction. Front desk staff had an attitude and were less than friendly. Got up to my floor and walked off the elevator to see that my floor is in the middle of a remodel maybe? Got to my room and heard a dripping noise, the shower was dripping and there was no way to stop it and the toilet ran nonstop all night. Went to charge my phone and only 1 outlet would work in the room. Atleast the sheets were clean.

Need to let guests know about your remodeling before they book the stay. A number of locations were in very poor condition.

We woke up at 7:30 am to NO RUNNING WATER. We had to go downstairs and wait 30 minutes for them to figure out what was wrong and get our water back on. Breakfast was terrible, food was cold and it was dirty in the food area. DO NOT STAY HERE! We were never told “I’m sorry” about any of our issues, much less given a refund. This places should be closed down until they can get their stuff together.

Everything was good

Under renovation and repairs

This hotel is a rag. Looks reconditioned by teenagers. Worse is they accept reservations for handicapped accessible and switch to a regular room on arrival. I asked if we got a double Queen accessible and was told yes. The. Room was not accessible. It had a bathtub, not roll in shower Went down and was told acrssable was only in king rooms. We were there for a medical procedure the next morning and my son with prostetic leg had to pass on shower. Would not go again. They told me I should have called to double check my reservation. If I select it on the site, it should be what it is. Poor practice.

This hotel is a dump. It has mold coming from the ceiling, soft spots in the walls that can be seen, door locks that dont work, the staff is rude and unprofessional, the hotel smells and is dirty. I would not recommend anyone stay here.

We stayed at this Comfort Inn due to it's proximity to Atrium Health. It served it's purpose as a place to sleep, but once you start scratching at the surface, you realize there are some minor issues here and there. For example, we had stayed here twice over the course of 2 weeks and upon our first stay, I had to use an extension cord to plug in electronics on the night stands. Also, the floor looked like it hadn't been cleaned as there was debris scattered around the room. On our second stay in a different but similar room, the alarm clock on the night stand wasn't working at all, and the TV only had 5 channels. Again, not huge issues but minor conveniences. Additionally, we utilized the pull-out couch for our 3 year old and the cover for the mattress was significantly stained. Fortunately, our 3 year old didn't care and we brought an extra blanket so it was fine.

construction zone in progress

Everything was primed. No pictures anywhere. Nothing to hold toilet tissue but back of the toilet. Pathetic closet.

There is painter's tape everywhere, including over the peephole of the door to our room and several others. They aren't mindful of that as a safety issue. My husband saw a cockroach running through the room. We won't be back.

This property is under renovation. The bathroom and doors in my room are in primer and look and feel dirty. There’s not even a toilet paper holder. Guests should not be in rooms that are being painted. I will be asking for a refund.

Dirty

Check in was amazing. Katherine was so nice and helpful. Very friendly!

The hotel is under construction. It has paint gums and dust. Lumpy bed with tiny lumpy pillows. Walls are very thin so you hear everything!

Nice and quiet

The staff were very, very nice when we arrived and left. We booked thru a third party and we did not know that the hotel was under a major renovation. The room was pleasant but needed more cleaning. Hair on the shower walls-not something I wanted to see. Bathroom needed a lot of cleaning. Renovation or not the bathroom/room should be clean.

Room was clean/comfortable.

No office chair in room.

Renovation being done to the second floor, Bathroom was dirty, hotel had a bad smell especially the floor being renovated and inside the room.

Hotel is being remodeled. The first room was dirty with stained bedsing and furniture. The dust from the drywall beinh sanded was in the halls and came under the door. Im allergic to it and it cause breathing problems. I got moved to a room that was supposedly remodeled with broken shower rod and loose shower head. There were spiders and the molding by the bathroom was rotten. When my son attempted to sleep on the pull out sofa bed he laid down and the matress fell thru the frame and he fell on the ground. The free breakfast gave all of us stomach problems. Was a very unpleasant experience.

Great hotel! Very comfortable, clean, and modern. Staff was helpful. Breakfast was good. Would stay here again.

Good