Microtel Inn & Suites by Wyndham Kannapolis/Concord

Clean bright friendly inviting Nothing

Breakfast wasn't great, could add a few more variety! More lighting in bathroom, more ambiance etc.

Clean bright at night

The price was fair There were stains on the floor and bedsheets and towels. The internet went in and out for hours two days straight. The room was suppose to be non smoking and there was a cigarette burn on the tub. I was there for a week and housekeeping didn’t come once to clean the one even though I was told twice they would. The pillows were super thin and the bed was not comfortable. When I pulled the bed back from the wall there was inches of dirt behind it. The hallways smelled of marijuana smoke.

Affordable It smelled throughout the whole place , the tub was dirty, the desk chair was dirty like someone was already sitting there,

Affordable It smelled throughout the whole place , the tub was dirty, the desk chair was dirty like someone was already sitting there,

Everything was great. staff were very respectful of our needs

Everything was great. staff were very respectful of our needs

Good

It was close to alot of business Cleaning the room gad cool aid or something red spilled in the fridge there were bettle bugs all around the window. The staff was not very pleasant. They all had this kinda I hate ny job vibes.. No one smiled or made you feel welcome..

It was close to alot of business Cleaning the room gad cool aid or something red spilled in the fridge there were bettle bugs all around the window. The staff was not very pleasant. They all had this kinda I hate ny job vibes.. No one smiled or made you feel welcome..

Exceptional

It was pretty good. The second night of my stay, I was awakened to the sound of an argument, about 2 AM. By the nature of their words, I believe it was 2 staff arguing with each other. About every 30 minutes, they would start arguing again. I was staying very near the office. If I heard it they heard it. But I believe it was them doing the arguing. Then morning came, I went to the breakfast area. No beverages were available. The lady said, the city is having water cleanliness problems, and the water is not safe to be used. No coffee, no juice !

It was pretty good. The second night of my stay, I was awakened to the sound of an argument, about 2 AM. By the nature of their words, I believe it was 2 staff arguing with each other. About every 30 minutes, they would start arguing again. I was staying very near the office. If I heard it they heard it. But I believe it was them doing the arguing. Then morning came, I went to the breakfast area. No beverages were available. The lady said, the city is having water cleanliness problems, and the water is not safe to be used. No coffee, no juice !

The property surprised me because it was (out of a 10...maybe a 4). The reviews were incorrect. The people sitting outside was the first issue...like it was a homeless shelter, the old cars being worked on didnt help. The room itself was ok. Our room didnt get cleaned one day and the a/c stopped working at 4am on the next day. I expected more from a Wyndham property.

Exceptional

Very good

Very clean & the staff was amazing The breakfast

Very clean & the staff was amazing The breakfast

Location Smell of cigarettes and other smoking materials creeping into the air.

Location Smell of cigarettes and other smoking materials creeping into the air.

Wasn't as clean and up to date as I would have liked.

Passable

The price. Wasn't as clean and up to date as I would have liked.

Nothing Very dated and not kept up. Also, we did not stay because there was an ecoli issue with the water supply. Upon arrival, we were told there was an issue, but not the extent of it. We were given 1 bottle of water to use to brush our teeth. Since there was 2 of us in the room, I asked for a second bottle but was told they were only allowed 1 per room.

Very dated and not kept up. Also, we did not stay because there was an ecoli issue with the water supply. Upon arrival, we were told there was an issue, but not the extent of it. We were given 1 bottle of water to use to brush our teeth. Since there was 2 of us in the room, I asked for a second bottle but was told they were only allowed 1 per room.

Great customer service! Also had great AC! Beds weren’t comfortable, the hallway and room smelled liked someone had been smoking, and the bathroom door wouldn’t shut. Limited breakfast.

Beds weren’t comfortable, the hallway and room smelled liked someone had been smoking, and the bathroom door wouldn’t shut. Limited breakfast.

Very good

Exceptional

Superb

Exceptional

Beds are

Just an FYI, though food is nearby, there are no sidewalks to walk there.

Dont count on the free continental breakfast- 1/10, zero personality from staff- no greeting, smiles or acknowledgment. It was.... fine, overall. A place to sleep.

It was a decent place I work up with bites on my arm a leg i have been there 4 times 4 different rooms same problem each time I will not be going back there again

It was a decent place I work up with bites on my arm a leg i have been there 4 times 4 different rooms same problem each time I will not be going back there again

The location The lack of breakfast options

The lack of breakfast options

Nothing It was bad all the way around

Didn’t know I had to pay a security deposit until I got there. I hope to receive it back. But other than that everything was great

I was under the impression that there would be a hot breakfast when I booked my room. The breakfast they had was skimpy. The hotel seemed to be more of a transient place rather than a hotel for travelers.

Convenience to get to the hospital to visit my premature daughter There were small bugs on the floor in the bathroom. There was a bag of personal belongings under one of the beds as well. My toddler tried to pick up one of the bugs in the bathroom.

The room was not as pictured in the room selection. The kitchenette was missing. The room was filthy. The couch was filthy. Didnt dare sit on it. There was blood or something on the wall in the bathroom. The hallways wreaked of smoke from cigarettes and weed which some of it had leaked into the room since the door was not sealed. I had a hard time believing I was in a Microtel.

The room was not as pictured in the room selection. The kitchenette was missing. The room was filthy. The couch was filthy. Didnt dare sit on it. There was blood or something on the wall in the bathroom. The hallways wreaked of smoke from cigarettes and weed which some of it had leaked into the room since the door was not sealed. I had a hard time believing I was in a Microtel.

Proximity to family visit The floor had not been cleaned Breakfast was meh.

Everything went well

Everything went well

The staff was really nice The room floor was not clean and the other people in the building was loud

Short stay

It's always clean, and the staff is always courteous. My boyfriend and I love staying here.

Yalonda was great professional and sweet. She was a pleasure to work with

Breakfast was terrible. Not many options. Someone kept smoking pot in the alcove. we could smell it in the room. it stunk. Charged a $50.00 fee (refundable) to even stay there. If you didn't pay fee, you couldn't stay even though you had already paid for room.

It smelled bad and it was a sketchy hotel

Blanket had cigarette burn holes and tears all over it

The bed was a bit hard

The staff were friendly, courteous,and just nice people. The location was near the hospital where family member in ICU. Very affordable even had breakfast. Would stay again.

The staff were friendly, courteous,and just nice people. The location was near the hospital where family member in ICU. Very affordable even had breakfast. Would stay again.

There was no staff so when you ring the bell, nobody ever comes the breakfast that was supposed to be. There was never ever it was a well it wasn’t ready. The machines were broken or breakfast wasn’t available at all the water. It was water in front of in the front in front of the door, so you slipped as you’re walking across the painted cement and I did slip no blankets. I had to buy my own blanket what else noise levels other than the Internet it was very clean and if you know if you’re just gonna have somewhere to go just to lay your head, then that bed the bed was a little it was it was hard.

There was no staff so when you ring the bell, nobody ever comes the breakfast that was supposed to be. There was never ever it was a well it wasn’t ready. The machines were broken or breakfast wasn’t available at all the water. It was water in front of in the front in front of the door, so you slipped as you’re walking across the painted cement and I did slip no blankets. I had to buy my own blanket what else noise levels other than the Internet it was very clean and if you know if you’re just gonna have somewhere to go just to lay your head, then that bed the bed was a little it was it was hard.

My f

My f

The staff, especially Yolanda at the front desk were great, helpful, courteous and supportive. The rooms were adequate, but the breakfast was sub standard. Even though advertised as continental they ran out of yogurt and cereal with an hour left for breakfast. We weren't expecting much but were extremely disappointed with what we found. However, as I mentioned before, the staff was great.

The staff, especially Yolanda at the front desk were great, helpful, courteous and supportive. The rooms were adequate, but the breakfast was sub standard. Even though advertised as continental they ran out of yogurt and cereal with an hour left for breakfast. We weren't expecting much but were extremely disappointed with what we found. However, as I mentioned before, the staff was great.

The parking lot is small but I was able to park in the front each time I returned. They did not have any carts to put the bags on that would have been helpful. Other than those things my stay was good it was close by where I needed to go and near lots of stores.

The parking lot is small but I was able to park in the front each time I returned. They did not have any carts to put the bags on that would have been helpful. Other than those things my stay was good it was close by where I needed to go and near lots of stores.

The filter was so dirty, the air could not move. Getting off the elevator, the place STUNK. When I hit a Deer and my plans changed, they refused to give me credit or a refund and I had to drive 150 miles out of my way to keep the reservation. If I had known the place was such a DUMP, I would have let them keep the money. I suggest you send one of your people there and check the place out for yourself, this place makes me consider booking elsewhere in the future.

The filter was so dirty, the air could not move. Getting off the elevator, the place STUNK. When I hit a Deer and my plans changed, they refused to give me credit or a refund and I had to drive 150 miles out of my way to keep the reservation. If I had known the place was such a DUMP, I would have let them keep the money. I suggest you send one of your people there and check the place out for yourself, this place makes me consider booking elsewhere in the future.

It was ok , convenient to where I was going to . Bed was terribly hard to sleep on . The breakfast was not very good for a continental breakfast ,selection was very minimal. Staff was ok at check in and check out . Parking was good

It was ok , convenient to where I was going to . Bed was terribly hard to sleep on . The breakfast was not very good for a continental breakfast ,selection was very minimal. Staff was ok at check in and check out . Parking was good

The room was dingy and not cleaned well between guests other than changing the linens. The floor had hair and dirt all around, and the handle to the bathroom was broken. The hotel itself was very musty and wet feeling, with many half completed maintenance jobs and lots of dust.

The room was dingy and not cleaned well between guests other than changing the linens. The floor had hair and dirt all around, and the handle to the bathroom was broken. The hotel itself was very musty and wet feeling, with many half completed maintenance jobs and lots of dust.

The building very old, but most of the stuff’s of the room are renovated. Elevator is so old and scary. Breakfast is a joke. They had some mini brownie bites, frozen waffles and white bread along with coffee and juice. No protein, unless you count yoghurt cup as protein. Overall experience was alright. I’ve stayed at better places.

The building very old, but most of the stuff’s of the room are renovated. Elevator is so old and scary. Breakfast is a joke. They had some mini brownie bites, frozen waffles and white bread along with coffee and juice. No protein, unless you count yoghurt cup as protein. Overall experience was alright. I’ve stayed at better places.

perfecto

perfecto

It’s ok, could be better!

It’s ok, could be better!

Smelly , if you book here ask them to give you the room without the cigarrete marks in the bathroom , also the humidity stench was unbearable bring some air freshener

Smelly , if you book here ask them to give you the room without the cigarrete marks in the bathroom , also the humidity stench was unbearable bring some air freshener

It was great. Smell of cigarettes in hall but not in room.

It was great. Smell of cigarettes in hall but not in room.

When we entered the lobby, the smell of pot about knocked us down. We didn’t feel safe there , when we asked to cancel, we were informed that if we canceled we would lose, the first night stay . We chose to stay and canceled the second night. We are still waiting for our refund for the second night and the $50 deposit.

When we entered the lobby, the smell of pot about knocked us down. We didn’t feel safe there , when we asked to cancel, we were informed that if we canceled we would lose, the first night stay . We chose to stay and canceled the second night. We are still waiting for our refund for the second night and the $50 deposit.

Everything was clean and presentable!! However we were put in room 211 and couldn’t see out our window because of the wooden structure that was built in front of the motel. We couldn’t even get out our window if there was a fire. Otherwise our 2 day stay was nice!

Everything was clean and presentable!! However we were put in room 211 and couldn’t see out our window because of the wooden structure that was built in front of the motel. We couldn’t even get out our window if there was a fire. Otherwise our 2 day stay was nice!

Affordable

Affordable

Beds are very uncomfortable. Pillows were small throw pillows. But other than that it was descent!

Beds are very uncomfortable. Pillows were small throw pillows. But other than that it was descent!

Checked in. The room smelled like cigarettes. The hallways smelled like weed. Checked out immediately.

Checked in. The room smelled like cigarettes. The hallways smelled like weed. Checked out immediately.

I have asthma and it was difficult I will not be staying there again.

I have asthma and it was difficult I will not be staying there again.

The front desk employee (or maybe manager) was amazing. She was very attentive to customer requests. She was also super friendly and seemed to like her job. Her service, as well as the other front desk employee, was very good. There was coffee 24/7 if you wanted it. We were given gift bags with a snack and a bottle of water when we checked in. The bed was firm and great for the back. Not so good things: The lobby smelled like a skunk...literally. I did not participate in the breakfast. There was not much there. The room - In a non-smoking room, someone had smoked and the toilet had burn marks from it. The room needed to be painted and holes fixed. Tile had tears in it. The carpet needed to be cleaned. There was not much to the bed covers (wrinkled and looked stained?) and the pillows were super squishy and cheap. Doors allow light and NOISE to come into your room, so sleep was a little difficult. There were very noisy people both nights. Children were up until 2a thumping, running, and screaming. Men were in the hall talking loudly in the middle of the night. Someone was opening and closing their door over and over at 3a which sounded like someone coming into my room.

The front desk employee (or maybe manager) was amazing. She was very attentive to customer requests. She was also super friendly and seemed to like her job. Her service, as well as the other front desk employee, was very good. There was coffee 24/7 if you wanted it. We were given gift bags with a snack and a bottle of water when we checked in. The bed was firm and great for the back. Not so good things: The lobby smelled like a skunk...literally. I did not participate in the breakfast. There was not much there. The room - In a non-smoking room, someone had smoked and the toilet had burn marks from it. The room needed to be painted and holes fixed. Tile had tears in it. The carpet needed to be cleaned. There was not much to the bed covers (wrinkled and looked stained?) and the pillows were super squishy and cheap. Doors allow light and NOISE to come into your room, so sleep was a little difficult. There were very noisy people both nights. Children were up until 2a thumping, running, and screaming. Men were in the hall talking loudly in the middle of the night. Someone was opening and closing their door over and over at 3a which sounded like someone coming into my room.

The desk person was polite and understanding but unable to quiet the guests on my floor that kept me up until 2 am both nights of my stay on 4/25/25 and 4/26/25. I was attending a conference where I needed to be alert so I do not feel that I was able to receive all I needed for this. Also, there was no bedspread, no plugs for bathtub, the hotel had a strong skunk odor. I did not have a phone in the room to contact front desk or an iron. The carpet was dirty. The front desk personnel did listen to me but I am sure it was hard to quiet guests and rooms were sold out so that they could not move me to another floor.

The desk person was polite and understanding but unable to quiet the guests on my floor that kept me up until 2 am both nights of my stay on 4/25/25 and 4/26/25. I was attending a conference where I needed to be alert so I do not feel that I was able to receive all I needed for this. Also, there was no bedspread, no plugs for bathtub, the hotel had a strong skunk odor. I did not have a phone in the room to contact front desk or an iron. The carpet was dirty. The front desk personnel did listen to me but I am sure it was hard to quiet guests and rooms were sold out so that they could not move me to another floor.

Not good. Only 1 towel for 2 peoole. No sheets for the pullout bed. No remote. Crowd very loud. Yelling kids and adults. People loud at 1 am. The night person just cane on and we helpful but this is tge worst Wyndam i have ever stayed at in many years of travel. Toilet would not flush correctly.

Not good. Only 1 towel for 2 peoole. No sheets for the pullout bed. No remote. Crowd very loud. Yelling kids and adults. People loud at 1 am. The night person just cane on and we helpful but this is tge worst Wyndam i have ever stayed at in many years of travel. Toilet would not flush correctly.

Had a good stay. We ended up leaving some clothes at the motel and they sent them to us, we really appreciate them for doing that. Hope to stay there again

Had a good stay. We ended up leaving some clothes at the motel and they sent them to us, we really appreciate them for doing that. Hope to stay there again

Cleanliness was so so and one day when we came back our door was left open after maid service

Cleanliness was so so and one day when we came back our door was left open after maid service

Room was ok, but shady people outside the hotel and inside. I was afraid.

Room was ok, but shady people outside the hotel and inside. I was afraid.

I didn't like anything. Do not stay in this hotel. They say no smoking however they allow you to smoke weed in rooms be ause weed is allowed. The whole place rinnkwd of weed, rooms, hallway, elevators, outside. People hang outside to drink and smoke weed. For sure not goid place to stay with children.

I didn't like anything. Do not stay in this hotel. They say no smoking however they allow you to smoke weed in rooms be ause weed is allowed. The whole place rinnkwd of weed, rooms, hallway, elevators, outside. People hang outside to drink and smoke weed. For sure not goid place to stay with children.

Service was all right at the front desk, not great not bad. Overall, I wouldn’t go back. Disgusting

Service was all right at the front desk, not great not bad. Overall, I wouldn’t go back. Disgusting

I was extremely disappointed by our stay here. The beds had hair on the sheets/pillows. There was some brown substance on the ceiling part of shower. There were cigarette burn marks on sheets and on the side of the bathtub. The carpet looked like it had not been vacuumed. Furthermore, the towels were dirty and I found what looked like dead fleas on the towels. The only reason we didn’t leave is because we had to be up super early for an event and weren’t sure if we could secure a hotel elsewhere for the remainder of the night.

I was extremely disappointed by our stay here. The beds had hair on the sheets/pillows. There was some brown substance on the ceiling part of shower. There were cigarette burn marks on sheets and on the side of the bathtub. The carpet looked like it had not been vacuumed. Furthermore, the towels were dirty and I found what looked like dead fleas on the towels. The only reason we didn’t leave is because we had to be up super early for an event and weren’t sure if we could secure a hotel elsewhere for the remainder of the night.

Toilet and mattresses were dirty. Had to switch rooms do to this. Staff was friendly.

Toilet and mattresses were dirty. Had to switch rooms do to this. Staff was friendly.

Great staff. Easy parking. Free Breakfast. Clean rooms.

Great staff. Easy parking. Free Breakfast. Clean rooms.

Microtel is one of my favorite places to stay. They have the most friendliest staff of any other hotel.

Microtel is one of my favorite places to stay. They have the most friendliest staff of any other hotel.

Overall the room was good and spacious. Didnt feel cluttered or cramped. The free breakfast felt more like a snack station. Super basic morning snacks.

Overall the room was good and spacious. Didnt feel cluttered or cramped. The free breakfast felt more like a snack station. Super basic morning snacks.

They didnt even let me check in

They didnt even let me check in

This was not the hotel experience we had hoped for. When we arrived there were boxes (new bed frames) stacked in the entryway and plexiglass completely surrounding the check-in desk. We couldnt hear a word the clerk was saying. Then she popped a $50 security deposit on us, on top of out nightly room fee. When we walked into our room we immediately noticed a roach crawling on the nightstand. So my husband requested a new room, which they gave us just on the other side of the hallway. This room seemed fine until you looked at the wall length mirror over the beds that looked to have a hole (assumption: from a bullet) and something splattered above the bed on the ceiling. Least of our concerns but still disappointing were the pillows, lack of any comforters and the burning smell from the GFI in the bathroom when you plugged anything in.

This was not the hotel experience we had hoped for. When we arrived there were boxes (new bed frames) stacked in the entryway and plexiglass completely surrounding the check-in desk. We couldnt hear a word the clerk was saying. Then she popped a $50 security deposit on us, on top of out nightly room fee. When we walked into our room we immediately noticed a roach crawling on the nightstand. So my husband requested a new room, which they gave us just on the other side of the hallway. This room seemed fine until you looked at the wall length mirror over the beds that looked to have a hole (assumption: from a bullet) and something splattered above the bed on the ceiling. Least of our concerns but still disappointing were the pillows, lack of any comforters and the burning smell from the GFI in the bathroom when you plugged anything in.

I need one bed but I have 2 beds in the room, makes the room very crowded. The mattresses was old you can feel the springs. Was advised on check-in to pay the deposit in cash for quick return. On the morning of my checkout, the receptionist went to the room to check if everything is in order before the refund of the deposit. Took longer to return. My taxi arrived and left without it. We talked over the phone on my way to the airport and told her to put it on my card since they have my card information, but was told to pick it up in person.

I need one bed but I have 2 beds in the room, makes the room very crowded. The mattresses was old you can feel the springs. Was advised on check-in to pay the deposit in cash for quick return. On the morning of my checkout, the receptionist went to the room to check if everything is in order before the refund of the deposit. Took longer to return. My taxi arrived and left without it. We talked over the phone on my way to the airport and told her to put it on my card since they have my card information, but was told to pick it up in person.

This is a decent, basic, no frills place, that was fine for our purpose. It was clean and had a small fridge and microwave, but no coffee pot or hairdryer. No place to sit for the breakfast offered, which was extremely minimal, but overall was fine for a quick overnight stay!

This is a decent, basic, no frills place, that was fine for our purpose. It was clean and had a small fridge and microwave, but no coffee pot or hairdryer. No place to sit for the breakfast offered, which was extremely minimal, but overall was fine for a quick overnight stay!

Everything’s good great staff

Everything’s good great staff

Arrived at night so I couldn’t see everything clearly. Suburb of Charlotte so multiple options for dining, retail and recreation. I’ll explore more during the day. The hallways are dirty. Shame on guests for being disrespectful. The room is nice and comfortable.

Arrived at night so I couldn’t see everything clearly. Suburb of Charlotte so multiple options for dining, retail and recreation. I’ll explore more during the day. The hallways are dirty. Shame on guests for being disrespectful. The room is nice and comfortable.

Everything was great

Everything was great

Everything was great I love the staff

Everything was great I love the staff

I love this hotel friendly staff nice clean environment everybody is kind and it’s also a lot of things to do around this area

I love this hotel friendly staff nice clean environment everybody is kind and it’s also a lot of things to do around this area

The hotel was nice.. I would stay there again.

The hotel was nice.. I would stay there again.

Good place

Good place

The whole hotel smelled like weed. Both nights during our stay people were slamming doors and yelling. There was a guy who must be living there. First he was sitting in the lobby while people are checking in. He was playing music on his phone very loud and the lady at the desk didn’t even tell him to turn it down. Somebody that was staying at the hotel across the street was blaring the stereo on their vehicle for a while. Didn’t seem like a desirable place to stay if you want to get any sleep.

The whole hotel smelled like weed. Both nights during our stay people were slamming doors and yelling. There was a guy who must be living there. First he was sitting in the lobby while people are checking in. He was playing music on his phone very loud and the lady at the desk didn’t even tell him to turn it down. Somebody that was staying at the hotel across the street was blaring the stereo on their vehicle for a while. Didn’t seem like a desirable place to stay if you want to get any sleep.

X

X

Stay away!! I never leave reviews but I need to warn others! Terrible area...im so thankful our car was there in mornings when we woke up! Room was disgusting floors havent been vacuumed in atleast a month and i wish i was exaggerating! AC cycled on and off every 10 minutes and was told nothing could be done and then cherry on top was a family above was stomping and jumping until 2am! When i told lady downstairs she said she would call and let them know they had noise complaint....only to find out she definitely knew them cause she called on spot from her personal phone and acted like she was talking to her friend! Brekfast? HA basically white bread and mini muffins just sitting on a plate out in the open! THANK GOD we only needed to stay one night but that was still to long! YOUVE BEEN WARNED!

Stay away!! I never leave reviews but I need to warn others! Terrible area...im so thankful our car was there in mornings when we woke up! Room was disgusting floors havent been vacuumed in atleast a month and i wish i was exaggerating! AC cycled on and off every 10 minutes and was told nothing could be done and then cherry on top was a family above was stomping and jumping until 2am! When i told lady downstairs she said she would call and let them know they had noise complaint....only to find out she definitely knew them cause she called on spot from her personal phone and acted like she was talking to her friend! Brekfast? HA basically white bread and mini muffins just sitting on a plate out in the open! THANK GOD we only needed to stay one night but that was still to long! YOUVE BEEN WARNED!

No hair dryer, not really clean and just overall not impressed for a Wyndham brand hotel

No hair dryer, not really clean and just overall not impressed for a Wyndham brand hotel

The breakfast

The breakfast

Property is many levels below WYNDHAM standards: smell on hallways, stoppers missing on sink/tub, stains on bathroom, etc

Property is many levels below WYNDHAM standards: smell on hallways, stoppers missing on sink/tub, stains on bathroom, etc

The back of the place was a dumpster (my room was facing that side) the girl at the front desk was rude when I tried to check in and when it was time to check out no one came to the desk, they had a phone number on a piece of paper taped to the window so I called and I was told it was ok to leave, so I wasn't even sure I was properly checked out.

The back of the place was a dumpster (my room was facing that side) the girl at the front desk was rude when I tried to check in and when it was time to check out no one came to the desk, they had a phone number on a piece of paper taped to the window so I called and I was told it was ok to leave, so I wasn't even sure I was properly checked out.

We got a non smoking room but the room smelled like smoke and there were things splattered all over the walls and burn marks from smoking in the tub and other areas

We got a non smoking room but the room smelled like smoke and there were things splattered all over the walls and burn marks from smoking in the tub and other areas

This hotel was reserved Oct. 2017 and was not open for vacancy when I attempted to check in May 3 - May 7. And wasn't informed by Expedia nor the hotel of this issue at all. This really ruined my plans and I would like something to be done to fix this matter.

This hotel was reserved Oct. 2017 and was not open for vacancy when I attempted to check in May 3 - May 7. And wasn't informed by Expedia nor the hotel of this issue at all. This really ruined my plans and I would like something to be done to fix this matter.

This Motel was closed on my arrival. Expedia had sent me multiple reminder messages about my booking and even telling me that there was no need to contact the facility. It was a local event weekend so piratically no other room where available- esp at a decent rate. My wife contacted Expedia and was promised to be refunded within 24 hour- 48 hours later - nothing. I will never use Expedia.com again!

This Motel was closed on my arrival. Expedia had sent me multiple reminder messages about my booking and even telling me that there was no need to contact the facility. It was a local event weekend so piratically no other room where available- esp at a decent rate. My wife contacted Expedia and was promised to be refunded within 24 hour- 48 hours later - nothing. I will never use Expedia.com again!

Horrible. I paid for a room in a hotel that was under renovation and was not made aware that I would not be able to stay. I found out they were closed when I read the sign on the front of the door at 10 pm after a 3 hour drive.

Horrible. I paid for a room in a hotel that was under renovation and was not made aware that I would not be able to stay. I found out they were closed when I read the sign on the front of the door at 10 pm after a 3 hour drive.

Got to the motel I had reserved for 4/6/2018 about 3:34 pm and their was a sign on the door saying closed for remolding. I had to cut my trip short and return home. I missed a day at the Charlotte Auto Fair.

Got to the motel I had reserved for 4/6/2018 about 3:34 pm and their was a sign on the door saying closed for remolding. I had to cut my trip short and return home. I missed a day at the Charlotte Auto Fair.

This hotel is closed for “renovation”. It’s been closed for months. Looks like squatters have taken over.

This hotel is closed for “renovation”. It’s been closed for months. Looks like squatters have taken over.

The hotel was completely closed

The hotel was completely closed

I arrived to find note on door that hotel is closed for renovation!!! Had to search for another place to stay late at night!!! This hotel should have been removed from Expedia!!! Trying to get my money back!!!!!!!

I arrived to find note on door that hotel is closed for renovation!!! Had to search for another place to stay late at night!!! This hotel should have been removed from Expedia!!! Trying to get my money back!!!!!!!

Stained sheet only 1 towels in room no hand towels or bath mat no coffee pot

Stained sheet only 1 towels in room no hand towels or bath mat no coffee pot

Hotel needs to be closed . It’s under construction. An has been that way for a year . Rooms are not taking care of . Stayed there a few years ago an it was nice then . Now it’s like they don’t care anymore.

Hotel needs to be closed . It’s under construction. An has been that way for a year . Rooms are not taking care of . Stayed there a few years ago an it was nice then . Now it’s like they don’t care anymore.

The down to earth staff have big hearts.the facilities are wanting and renovation(s) pending. Do not consider some of the rooms right now if you have issues with mold (hall carpet due to a flood) room was non smoking but smelled heavily of tobacco smoke. Got a great deal for pretty clean room with great heating, breakfast, cable tv- close to towns.

The down to earth staff have big hearts.the facilities are wanting and renovation(s) pending. Do not consider some of the rooms right now if you have issues with mold (hall carpet due to a flood) room was non smoking but smelled heavily of tobacco smoke. Got a great deal for pretty clean room with great heating, breakfast, cable tv- close to towns.

Not sure if motel was under renovations or what but was in poor condition,but i dont se it getting better at all,not sure i will stay at a Microtel Inn again ,stayed at others and was ok ,but still declining and this one broke it i think.

Not sure if motel was under renovations or what but was in poor condition,but i dont se it getting better at all,not sure i will stay at a Microtel Inn again ,stayed at others and was ok ,but still declining and this one broke it i think.

This was my first stay at a Microtel Inn. There was no soap in the bathroom. I was going to overlook this since I had soap with me, until I noticed the smoke detector was missing from it's base. Since this was a serious personal safety issue, I notified the desk person of both issues. She responded in a courteous and professional manner, bringing soap and a working smoke detector to the room, although it was not the right size for the base. I told her I expected a rate adjustment in the morning because of the serious nature of these issues. She apparently did contact her manager because I did receive an adjustment to my rate because of these issues.

This was my first stay at a Microtel Inn. There was no soap in the bathroom. I was going to overlook this since I had soap with me, until I noticed the smoke detector was missing from it's base. Since this was a serious personal safety issue, I notified the desk person of both issues. She responded in a courteous and professional manner, bringing soap and a working smoke detector to the room, although it was not the right size for the base. I told her I expected a rate adjustment in the morning because of the serious nature of these issues. She apparently did contact her manager because I did receive an adjustment to my rate because of these issues.

Booked a suite. Drove 12 hours to have Thanksgiving dinner with family. Checked in and went to our room. Discovered that it was just a room. Not a suite. Went down to the front desk to have this mistake rectified and was told that it was not a mistake, and that the suites were in another section of the hotel, and that section was under renovation. Was too tired to do anything but sleep that night. But, first thing the next morning called Travelocity, and was booked in another, and much better hotel that very day. Maybe I should have known things were not quite right when the reception area had been stripped down to bare concrete. Stayed at a Microtel hotel before, and enjoyed my stay. Sadly, not this time.

Booked a suite. Drove 12 hours to have Thanksgiving dinner with family. Checked in and went to our room. Discovered that it was just a room. Not a suite. Went down to the front desk to have this mistake rectified and was told that it was not a mistake, and that the suites were in another section of the hotel, and that section was under renovation. Was too tired to do anything but sleep that night. But, first thing the next morning called Travelocity, and was booked in another, and much better hotel that very day. Maybe I should have known things were not quite right when the reception area had been stripped down to bare concrete. Stayed at a Microtel hotel before, and enjoyed my stay. Sadly, not this time.

Freshly smoked in room, stains on sheets, missing pillow case, used soap stuffed between towels and hotel lobby had no flooring (maybe construction but no signs).

Freshly smoked in room, stains on sheets, missing pillow case, used soap stuffed between towels and hotel lobby had no flooring (maybe construction but no signs).

My stay was pleasant and I would recommend this hotel.

My stay was pleasant and I would recommend this hotel.

This hotel did not live up to expectations. The ice machine was out. There were not enough towels for all the rooms. The hotel is under renovation and has been for a couple of years. We will not be staying here in the future.

This hotel did not live up to expectations. The ice machine was out. There were not enough towels for all the rooms. The hotel is under renovation and has been for a couple of years. We will not be staying here in the future.

Lobby needs a real floor not concrete checked in almost 4 pm shack in is at 3 room wasn't ready when we got to it put us in a different room. Staff was nice but room need improvements had a microwave no fridge.bedspread and sheets had holes from cigarette burns

Lobby needs a real floor not concrete checked in almost 4 pm shack in is at 3 room wasn't ready when we got to it put us in a different room. Staff was nice but room need improvements had a microwave no fridge.bedspread and sheets had holes from cigarette burns

Horrible place

Horrible place

Wall stains, water drip and tub dirty, toilet NOT bolted to the floor, if it hadn't been so late (2 a.m.) would not have stayed

Wall stains, water drip and tub dirty, toilet NOT bolted to the floor, if it hadn't been so late (2 a.m.) would not have stayed

The Room was unexceptible nasty I would not let my dog stay there .

The Room was unexceptible nasty I would not let my dog stay there .

The Hotel had experienced water damage, floors were stripped, the room smelt like mildew. Sheets on bed had stains. Stay away.

The Hotel had experienced water damage, floors were stripped, the room smelt like mildew. Sheets on bed had stains. Stay away.

We had stayed at one of your hotels in Chattanooga and it was a good value and comfortable.This one is under a lot construction and smelled of cigarettes.They were out of ice as well.The staff was friendly but had no markings or name tags.No phone or hair dryer in the room either

We had stayed at one of your hotels in Chattanooga and it was a good value and comfortable.This one is under a lot construction and smelled of cigarettes.They were out of ice as well.The staff was friendly but had no markings or name tags.No phone or hair dryer in the room either

The hotel lobby was completely torn up with huge cracks in the concrete floor. The ceilings had leaks in our hallway with buckets sitting around. The staff was nice and extremely helpful though!!! They tracked down a refrigerator for our room which was a huge help because we were in town for my son's golf tournament for 4 days. The continental breakfast was below average but ok. I had hard boiled eggs and lunchmeat in our frig so I used one of their bagels and made a ham, egg and cheese open faced bagel each morning. The juice machine was out of order the first day but working the next day and the ice machine was our of order the entire stay which would have been useful for our sporting event. They seemed to have a towel shortage. No bath mat was given until I asked for one which I got after 2 days. No hand towels ever and only 2 towels which I used one as a bath mat till I received it. Then when I asked for more towels they had to check other rooms. In the morning I received 2 more towels which looked more like rags but they did the job. Plus, they were out of conditioner (but plenty of shampoo.) I purchased my own conditioner to use during my stay.

The hotel lobby was completely torn up with huge cracks in the concrete floor. The ceilings had leaks in our hallway with buckets sitting around. The staff was nice and extremely helpful though!!! They tracked down a refrigerator for our room which was a huge help because we were in town for my son's golf tournament for 4 days. The continental breakfast was below average but ok. I had hard boiled eggs and lunchmeat in our frig so I used one of their bagels and made a ham, egg and cheese open faced bagel each morning. The juice machine was out of order the first day but working the next day and the ice machine was our of order the entire stay which would have been useful for our sporting event. They seemed to have a towel shortage. No bath mat was given until I asked for one which I got after 2 days. No hand towels ever and only 2 towels which I used one as a bath mat till I received it. Then when I asked for more towels they had to check other rooms. In the morning I received 2 more towels which looked more like rags but they did the job. Plus, they were out of conditioner (but plenty of shampoo.) I purchased my own conditioner to use during my stay.

Your front desk agents were awesome. You did not have the tub towels. Most important feature for me was the business center you have listed on all your websites. You don't have a business center and this feature is the reason I paid on line for a room. I could not access or deliver needed business documents because there was no business center. False advertisement

Your front desk agents were awesome. You did not have the tub towels. Most important feature for me was the business center you have listed on all your websites. You don't have a business center and this feature is the reason I paid on line for a room. I could not access or deliver needed business documents because there was no business center. False advertisement

Hotel reportedly flooded in Jan 2017; affected area appropriately walled off, lobby area carpet and lower drywall removed. It was raining on day of check in and the lobby area was leaking. Deciding to look past the disaster of the lobby and checked in. 1st room appeared to have mole spores on walls and on shower curtain and I moved to another room. 2nd room lacked cleanliness (dingy sheets, spots on bed, hair on pillows). No need to look further! Staff (young lady) was very pleasant and tried her best to accommodate, but the options were not suitable. Best part of this experience was talking to the staff!!

Hotel reportedly flooded in Jan 2017; affected area appropriately walled off, lobby area carpet and lower drywall removed. It was raining on day of check in and the lobby area was leaking. Deciding to look past the disaster of the lobby and checked in. 1st room appeared to have mole spores on walls and on shower curtain and I moved to another room. 2nd room lacked cleanliness (dingy sheets, spots on bed, hair on pillows). No need to look further! Staff (young lady) was very pleasant and tried her best to accommodate, but the options were not suitable. Best part of this experience was talking to the staff!!

We were in town for an event at Charlotte Motor Speedway and weren't planning to spend much time in the room, so price and location were the primary factors in our choice. The motel is undergoing a remodeling and it shows - no carpet in the lobby, ice machine was not working, continental breakfast was non-existent. It was a roof over our heads fifteen minutes from the track at a fairly low price, however, and that's all we were looking for.

We were in town for an event at Charlotte Motor Speedway and weren't planning to spend much time in the room, so price and location were the primary factors in our choice. The motel is undergoing a remodeling and it shows - no carpet in the lobby, ice machine was not working, continental breakfast was non-existent. It was a roof over our heads fifteen minutes from the track at a fairly low price, however, and that's all we were looking for.

This hotel was horrible. they have severe water damage that's been damaged since January. The whole place has mildew and mold everywhere. there's no flooring in the front office and the carpet is wet on the first floor. it was just horrible.

This hotel was horrible. they have severe water damage that's been damaged since January. The whole place has mildew and mold everywhere. there's no flooring in the front office and the carpet is wet on the first floor. it was just horrible.

We booked this place for the price and location. We knew it wouldn't be the Ritz Carlton but figured it would be fine for a short stay. All of the other comments regarding the forgotten construction of the front lobby weren't a concern for us. What was a concern was that there was some type of leak on the first floor that left three rooms inhabitable according to their own staff and because they were overbooked, they put us there anyway. The smell from the flood and I'm guessing mold, grew worse by the day. We couldn't afford to go elsewhere and we were told there were no other rooms. Do not allow them to put you in room 122. It will make you sick.

We booked this place for the price and location. We knew it wouldn't be the Ritz Carlton but figured it would be fine for a short stay. All of the other comments regarding the forgotten construction of the front lobby weren't a concern for us. What was a concern was that there was some type of leak on the first floor that left three rooms inhabitable according to their own staff and because they were overbooked, they put us there anyway. The smell from the flood and I'm guessing mold, grew worse by the day. We couldn't afford to go elsewhere and we were told there were no other rooms. Do not allow them to put you in room 122. It will make you sick.

Took 2.5 hours to get my room. television didn't work and the hotel was sold out so they couldn't switch my room.

Took 2.5 hours to get my room. television didn't work and the hotel was sold out so they couldn't switch my room.

The hotel is undergoing an extensive restoration and the staff tried to make the best of the situation. Couldn't have asked any more of them. The ownership should have had a better plan.

The hotel is undergoing an extensive restoration and the staff tried to make the best of the situation. Couldn't have asked any more of them. The ownership should have had a better plan.

Hotel lobby there is no floor it is under construction. Towels have holes and not in good condition.Breakfast is very limited. The hotel should close until renovation is completed.

Hotel lobby there is no floor it is under construction. Towels have holes and not in good condition.Breakfast is very limited. The hotel should close until renovation is completed.

The only thing great about this place was the people at the front desk. they were nice and helpful but...the rooms were terrible!!! when you first walk in, you feel like you're walking into a rundown hotel. Plus, you can smell weed on almost every floor!!!!

The only thing great about this place was the people at the front desk. they were nice and helpful but...the rooms were terrible!!! when you first walk in, you feel like you're walking into a rundown hotel. Plus, you can smell weed on almost every floor!!!!

I refused to stay once I saw the room. It was filty with stains on all the bedding. The bed skirts where just plain dirty. The elevator had a strong smell of marijuana. The curtains in the room were falling down and ripped. The front desk clerk stated she would send an email to me stating there would be no charge, I have yet to receive it.

I refused to stay once I saw the room. It was filty with stains on all the bedding. The bed skirts where just plain dirty. The elevator had a strong smell of marijuana. The curtains in the room were falling down and ripped. The front desk clerk stated she would send an email to me stating there would be no charge, I have yet to receive it.

Also, the hotel lobby was in shambles due to a recent sprinkler system malfunction but I won't hold that against them because that was beyond there control. I couldn't wait to get out of there.

Also, the hotel lobby was in shambles due to a recent sprinkler system malfunction but I won't hold that against them because that was beyond there control. I couldn't wait to get out of there.

1/2 The rooms were boarded off ...A complete wing on 1st and second floor anyway... No refrigerator. Small tv for my 89 yr old father to view as he stayed in room while I was out. DON'T BUY CHINESE AT SOUTH CHINA RESTAURANT!! THERE was a menu flyer on table.. WORST CHINESE EVER HAD..!! YUK..!! My wife would never have stayed there, but hey, we're 2 dudes.... cheap.

1/2 The rooms were boarded off ...A complete wing on 1st and second floor anyway... No refrigerator. Small tv for my 89 yr old father to view as he stayed in room while I was out. DON'T BUY CHINESE AT SOUTH CHINA RESTAURANT!! THERE was a menu flyer on table.. WORST CHINESE EVER HAD..!! YUK..!! My wife would never have stayed there, but hey, we're 2 dudes.... cheap.

This hotel was nasty. They said they were remodeling and had flooded recently but the building permit posted was from 1-13-17. Our room and bathroom was not clean, the bed was not comfortable and the pillows were horrible and the old curtains had holes in them. The bathroom was dirty as well. I tooks some pictures that I would be happy to send to you. Travelosity needs to know about the condition of this hotel. If it really under a remodel customers should be told this when they make a reservation.

This hotel was nasty. They said they were remodeling and had flooded recently but the building permit posted was from 1-13-17. Our room and bathroom was not clean, the bed was not comfortable and the pillows were horrible and the old curtains had holes in them. The bathroom was dirty as well. I tooks some pictures that I would be happy to send to you. Travelosity needs to know about the condition of this hotel. If it really under a remodel customers should be told this when they make a reservation.

The staff was very nice, and the room was clean. It was a good stay.

The staff was very nice, and the room was clean. It was a good stay.

Dirty room..diry water...it is an insult that such a terrible hotel existed in the US

Dirty room..diry water...it is an insult that such a terrible hotel existed in the US

If you're looking for a simple overnight or few hours stay then yes it's for you. But even then you should have better but no. Construction is/was going on.People off the street are living there and working there..It's quiet .

If you're looking for a simple overnight or few hours stay then yes it's for you. But even then you should have better but no. Construction is/was going on.People off the street are living there and working there..It's quiet .

passing through from out of town and just needed a place to sleep. The carpet is dirty the sheets had hair and dirt on it. The towel had hair stuck on it. Cigarette burn marks everywhere. Everything looks old, dirty and run down. I'm not a very picky person but this place is horrible.

passing through from out of town and just needed a place to sleep. The carpet is dirty the sheets had hair and dirt on it. The towel had hair stuck on it. Cigarette burn marks everywhere. Everything looks old, dirty and run down. I'm not a very picky person but this place is horrible.

The hotel was in bad condition! Door latches broken, hole in wall, no fan in bathroom, short on towels, lobby was a mess!!! A real mess! Very disappointed. Stayed here the last five years and it has gone downhill...worse ever. What a shame! Half the hotel was closed as well!

The hotel was in bad condition! Door latches broken, hole in wall, no fan in bathroom, short on towels, lobby was a mess!!! A real mess! Very disappointed. Stayed here the last five years and it has gone downhill...worse ever. What a shame! Half the hotel was closed as well!

Close to a lot but still not worth it. The hotel is under construction apparently and there is no flooring on the first level. The walls in the room needed to be cleaned, the bathroom walls needed cleaned. The floor needed vacuumed. The elevator smelled of weed and chemicals. Use this place as a last resort.

Close to a lot but still not worth it. The hotel is under construction apparently and there is no flooring on the first level. The walls in the room needed to be cleaned, the bathroom walls needed cleaned. The floor needed vacuumed. The elevator smelled of weed and chemicals. Use this place as a last resort.

Floors were bare. I am hoping it was under construction and not neglect. Breakfast area wasn't clean. You get what you pay for.

Last, the lobby flooring was in the middle of construction or refurbishing, so poor first impression. The breakfast was weak and there was no place to sit once you did grab something.

Terrible. Very run-down. Would not stay again if it was free! Very sketchy people lurking around in the parking lot and throughout the hotel. I did NOT feel safe and that rarely happens to me. It was bad enough that I made sure I wrote a review to warn others.

this would be a great review except for one thing: smoking! the bed was comfortable but there was aa latent smell of smoke in the bedding and mattress. i am allergic to smoke so it was disturbing. the early morning clerk was smoking as she walked through the lobby = not acceptable. a guest was smoking in the lobby - unacceptable.

Terrible! Smokey room. Dirty. Homeless person in lobby in the morning sleeping. No breakfast available. Had to wait a long time to check out - one person handling many functions. Terrible experience. Bed was lumpy. TV went on at 5:30 in the morning. I heard a couple yelling and cussing at each other next door to me all night. I called the front desk and there was no help.

Roache's in rooms

Great Stay and Reasonably Priced, will keep in mind when I need another weekend away

Only get 2 towels and had to wait until 11pmfor clean ones. Had to ask to get sheets cleaned. Floor seemed to be shaking

The room was good. I didn't like the fact that there was no phone,working clock, micro-wave, fridge, and the heat didn't work. The employees were very friendly. I will stay there again.

Not only was it an old looking hotel, it was a really old feeling hotel. Had to use two remotes to work the CRT tube television. Breakfast was extremely disappointing.

Every Microtel I have stayed in previously had more amenities (such as a fridge) and a much better breakfast. This room had no microwave or fridge (which I had requested). Check-in took almost 30 minutes because no one was at the front desk. In fact, everytime I went to the lobby (which is where the ice machine was), there was no one at the desk. I went 4 times that evening. The breakfast consisted of cereals with sour milk, hard boiled eggs left sitting in a bowl on the countertop and toast. Overall, the stay was a disappointment from the usual Microtel experience.

When we checked in they gave us a room that had not been cleaned. The second room didn't have pillow cases on the pillows. The whole second floor was shaking while they were running laundry downstairs.