Royal Inn & Suite

I stay here often so i have no complaints at all.

A lot of homeless looking people was area property.

Not clean.

Not clean.

reservation had to be canceled due to owners system being down and could not update that the rooms were not available ended up going through problems for a refund to be able to go to another location that then also turned into a second problem due to the representative, not giving me and giving the correct info as well as as lied regarding what I was getting back for a refund for my troubles of the first incident and turned out it was my own money took it out half which made me have to pay even more at the second location because a refund would not show until 3 to 5 days so I end up paying out my pocket more than I even began to fix the whole situation!! very disappointed

reservation had to be canceled due to owners system being down and could not update that the rooms were not available ended up going through problems for a refund to be able to go to another location that then also turned into a second problem due to the representative, not giving me and giving the correct info as well as as lied regarding what I was getting back for a refund for my troubles of the first incident and turned out it was my own money took it out half which made me have to pay even more at the second location because a refund would not show until 3 to 5 days so I end up paying out my pocket more than I even began to fix the whole situation!! very disappointed

Love the staff, and so peaceful nobody bothers you.

Love the staff, and so peaceful nobody bothers you.

It was a quiet and nice place. We only stay one night. It was a comfortable stay.

It was a quiet and nice place. We only stay one night. It was a comfortable stay.

Bare basics, past its prime, in area that has seen better days.

Bare basics, past its prime, in area that has seen better days.

The bath fan did not work. The heater turned off in the middle of the night almost every night. The refrigerator had a missing freezer door that nade it frost up so nothing will fit in it. The remodel was done by people who are not professional so the quality of tile and other things are shoddy. No common room. No breakfast. Nor returns so I paid for an extra night that I did not stay because I checked out a day early and they would not refund the day I paid extra for. Otherwise, clean. No bugs. Friendly housekeeper.

The bath fan did not work. The heater turned off in the middle of the night almost every night. The refrigerator had a missing freezer door that nade it frost up so nothing will fit in it. The remodel was done by people who are not professional so the quality of tile and other things are shoddy. No common room. No breakfast. Nor returns so I paid for an extra night that I did not stay because I checked out a day early and they would not refund the day I paid extra for. Otherwise, clean. No bugs. Friendly housekeeper.

The staff wa

The staff wa

NO GUESTS. The lady in front office knocked on the door within 5 minutes of my friend arriving to take me to store and told me he had to wait outside. Or I could add him to reservation for $20. NO GUESTS

NO GUESTS. The lady in front office knocked on the door within 5 minutes of my friend arriving to take me to store and told me he had to wait outside. Or I could add him to reservation for $20. NO GUESTS

Room was dirty, shower was dirty, linen dirty, everything just dirty.

Room was dirty, shower was dirty, linen dirty, everything just dirty.

Very unprofessional!!! I do not recommend at all for out of towners.

Very unprofessional!!! I do not recommend at all for out of towners.

Everything was nasty and dirty sheets jacuzzi tub shower filthy everything just horrible and not worth what they charged me

Everything was nasty and dirty sheets jacuzzi tub shower filthy everything just horrible and not worth what they charged me

Well kept

Well kept

Our room was next to a boiler/compressor/ furnace. Door needed painting. One tiny bar soap. Price is too high for limited amenities.

Our room was next to a boiler/compressor/ furnace. Door needed painting. One tiny bar soap. Price is too high for limited amenities.

I like everything

I like everything

Front desk person relied " it was cleaned yesterday 😠 when I went in the inside pool room, there was film on the top of the water. The only thing that touch that pool was my big toe to check the temperature 🌡️. Never again, please do not stay here only if your desperate for Sex or a play to sleep for (1) only!!!!

Front desk person relied " it was cleaned yesterday 😠 when I went in the inside pool room, there was film on the top of the water. The only thing that touch that pool was my big toe to check the temperature 🌡️. Never again, please do not stay here only if your desperate for Sex or a play to sleep for (1) only!!!!

Nothing

Nothing

Rip off they refused to let me check in because my children was in my car they assumed they was going to stay in the room with me but they wasn’t. They wouldn’t allow me to check in and refused to give me a refund so I had to call the police on them. The police said there is nothing that they can do… this is a horrible horrible place to stay and it stinks

Rip off they refused to let me check in because my children was in my car they assumed they was going to stay in the room with me but they wasn’t. They wouldn’t allow me to check in and refused to give me a refund so I had to call the police on them. The police said there is nothing that they can do… this is a horrible horrible place to stay and it stinks

Rude staff dirty

Rude staff dirty

Water took so long to warm up and bed was hard.

Water took so long to warm up and bed was hard.

Well i got bit by some bedbugs that’s not good

Well i got bit by some bedbugs that’s not good

It was dirty and had bug. To much money for it

It was dirty and had bug. To much money for it

Very Very Basic logging. No Iron or Ironing Board. Had to bang on window to get attention of clerk. No hangers to hang close.

Very Very Basic logging. No Iron or Ironing Board. Had to bang on window to get attention of clerk. No hangers to hang close.

It was comfortable

It was comfortable

Floors and bathroom upgrades were nice. Sheets were soft and clean. Towels did not look clean. Door didn’t seal or seem completely closed. Front desk staff never there. Had to wait several minutes for someone. Website said free breakfast and none was available. No extra toilet paper.

Floors and bathroom upgrades were nice. Sheets were soft and clean. Towels did not look clean. Door didn’t seal or seem completely closed. Front desk staff never there. Had to wait several minutes for someone. Website said free breakfast and none was available. No extra toilet paper.

on back road to all shopping and food but the staff seemed judgmental and not caring very inconsiderate but room was ok large and clean just need to be wiped down otherwise it was better than nothing

on back road to all shopping and food but the staff seemed judgmental and not caring very inconsiderate but room was ok large and clean just need to be wiped down otherwise it was better than nothing

Location is great. Property ok

Location is great. Property ok

Next trip to Atlanta I will look for a better and friendly hotel who can speak English . The management pretend they don speak English and act foolishly

Next trip to Atlanta I will look for a better and friendly hotel who can speak English . The management pretend they don speak English and act foolishly

Quiet & easy access to location.

Quiet & easy access to location.

Hospitality was good

Hospitality was good

Very clean room. Bed was horrible. Felt like a piece of wood in the middle of the bed. Extremely uncomfortable...

Very clean room. Bed was horrible. Felt like a piece of wood in the middle of the bed. Extremely uncomfortable...

Once I got to the property I had to wait for twenty minutes just to get waited on, at this point it's already a hour or so past check in. From the start the whole staff was rude not to add they were doing work on the property all day and night. I heard loud beating and banging the whole time I was there. The cleaning lady was the nicest worker of the whole staff, she asked me daily if I needed anything and on my last day there she asked me if I was checking out or staying over and I asked her if I could please take a shower and then get ready to leave. She told me that it was not a problem, this was at about 10:45. By the time I got into the shower five minutes later there was another knock on the door, this time it was a man and he said that I was late checking out and that he was turning off the water to my room so I would go ahead and leave and he was very rude. This was a very unpleasant stay.

Once I got to the property I had to wait for twenty minutes just to get waited on, at this point it's already a hour or so past check in. From the start the whole staff was rude not to add they were doing work on the property all day and night. I heard loud beating and banging the whole time I was there. The cleaning lady was the nicest worker of the whole staff, she asked me daily if I needed anything and on my last day there she asked me if I was checking out or staying over and I asked her if I could please take a shower and then get ready to leave. She told me that it was not a problem, this was at about 10:45. By the time I got into the shower five minutes later there was another knock on the door, this time it was a man and he said that I was late checking out and that he was turning off the water to my room so I would go ahead and leave and he was very rude. This was a very unpleasant stay.

I didn’t like anything. I ended up checking out a day early. There were signs of a bed bug infestation

I didn’t like anything. I ended up checking out a day early. There were signs of a bed bug infestation

The owner was rude and the place was nasty

The owner was rude and the place was nasty

Motel with upgraded bathrooms, etc. Beds were comfortable. Could have been a bit cleaner.

Motel with upgraded bathrooms, etc. Beds were comfortable. Could have been a bit cleaner.

for shopping, drug store, grocery store gas stations, retail shops, restaurants, etc.

for shopping, drug store, grocery store gas stations, retail shops, restaurants, etc.

Handicap accessible room wasn’t available due to renovations. They could’ve at least contacted me before arriving or reached out to Hotels.com to inform them that lower level rooms weren’t available

Handicap accessible room wasn’t available due to renovations. They could’ve at least contacted me before arriving or reached out to Hotels.com to inform them that lower level rooms weren’t available

It was okay for a night or two maybe. However for what we paid for the price we paid for the room it should have been better.

It was okay for a night or two maybe. However for what we paid for the price we paid for the room it should have been better.

My husband went to the front desk to ask for a towel and two wash cloths. The man behind the desk said there are towels and was cloths in the room already. We only had one towel. He gave him a hard time like he didn't believe him. He said my wife put them in there and asked was he sure it was not there. He finally gave him the towel and wash cloths. I have encountered him before and seems to have a bad attitude each time. We will not come back.

My husband went to the front desk to ask for a towel and two wash cloths. The man behind the desk said there are towels and was cloths in the room already. We only had one towel. He gave him a hard time like he didn't believe him. He said my wife put them in there and asked was he sure it was not there. He finally gave him the towel and wash cloths. I have encountered him before and seems to have a bad attitude each time. We will not come back.

There were bugs in the room and the shower drain was clogged. I will never stay here again.

There were bugs in the room and the shower drain was clogged. I will never stay here again.

The discolorization of the bed sheets and pillowcases were enough to make you think it had bedbugs. Stains on the walls. I didnt have a choice. But i went to walmart and bought a blanket and pillow. The towels had stains on them. I also bought me a towel and washcloth. I bought shower shoes because the shower didnt look clean. That didnt last long due to no freaking hot water. I spent $80.46 on a dump.

The discolorization of the bed sheets and pillowcases were enough to make you think it had bedbugs. Stains on the walls. I didnt have a choice. But i went to walmart and bought a blanket and pillow. The towels had stains on them. I also bought me a towel and washcloth. I bought shower shoes because the shower didnt look clean. That didnt last long due to no freaking hot water. I spent $80.46 on a dump.

It was 4 of July weekend and after traveling 9 hours I get there and they tell me I couldn't have VISITORS... I felt like they should have said that in the reservation... My family wanted to come see me because of the long trip and couldn't.... For such a busy weekend I see no cars, only mine and one other for three days!!! Did something happen at that hotel? Not gonna reserve another night there and would not have kept the reservation if I would have known about the visitor policy. I made this reservation one month in advance and felt if I would have walked away my credit card would have still been charged so I stayed...

It was 4 of July weekend and after traveling 9 hours I get there and they tell me I couldn't have VISITORS... I felt like they should have said that in the reservation... My family wanted to come see me because of the long trip and couldn't.... For such a busy weekend I see no cars, only mine and one other for three days!!! Did something happen at that hotel? Not gonna reserve another night there and would not have kept the reservation if I would have known about the visitor policy. I made this reservation one month in advance and felt if I would have walked away my credit card would have still been charged so I stayed...

Nothing was remotely unique about the property. The room had a terrible odor. It was dark and dingy even with lights on. That Inn needs serious renovations. Went to the office in early evening, staff no where to be found. I did not have a good customer experience. I would not recommend Royal Inn & Suites to no o.ne

Nothing was remotely unique about the property. The room had a terrible odor. It was dark and dingy even with lights on. That Inn needs serious renovations. Went to the office in early evening, staff no where to be found. I did not have a good customer experience. I would not recommend Royal Inn & Suites to no o.ne

We would never stay there again. My first impression when i entered the room is this is where a prostitute would bring there customer.

We would never stay there again. My first impression when i entered the room is this is where a prostitute would bring there customer.

😊

😊

The building is very old and saw cockroaches at night and the pillows are not good and even the bed is not good. Never again

The building is very old and saw cockroaches at night and the pillows are not good and even the bed is not good. Never again

Great spot, clean room and linens, fresh paint. Their suite fit all 6 of my family in one room which was nice, most hotels won't accommodate more than 5 per room so this was a major plus for us.

Great spot, clean room and linens, fresh paint. Their suite fit all 6 of my family in one room which was nice, most hotels won't accommodate more than 5 per room so this was a major plus for us.

llllllllllllllllllllllllllNothing specialllllllllllllllllllllllllllllllllllllllll

llllllllllllllllllllllllllNothing specialllllllllllllllllllllllllllllllllllllllll

No towels. Rooms stunk. People going in and out of office (right outside my room) at all hours of the night/morning, loudly talking and laughing. Free breakfast was half a pot of burned coffee between six guests. And two prepackaged cinnamon rolls?? No coffee in rooms. Absolutely the worst motel experience I have ever had. :(

No towels. Rooms stunk. People going in and out of office (right outside my room) at all hours of the night/morning, loudly talking and laughing. Free breakfast was half a pot of burned coffee between six guests. And two prepackaged cinnamon rolls?? No coffee in rooms. Absolutely the worst motel experience I have ever had. :(

It was not good at all, old and outdated furniture, refrigerator did not get cold, the staff at the front desk was not customer friendly, they asked me to put a 25.00 dollar deposit down wich was not posted when I reserved the room on line, this 25.00 dollar deposit was for a non smoking room, in which I requested because i do not smoke! When I got up the next morning no breakfast was served, but when I resevered the room it stated that they had continental breakfast, that was a lie , then I had to go back and forth with the attendant who was at the front desk about my 25.00 dollar deposit and he was trying not to give me my deposit back, so after explaining to him I was suppose to get it back he finally made a call and found out that he did owe me my deposit back. Very disappointed with this hotel would not prefer no one to book a stay there.

It was not good at all, old and outdated furniture, refrigerator did not get cold, the staff at the front desk was not customer friendly, they asked me to put a 25.00 dollar deposit down wich was not posted when I reserved the room on line, this 25.00 dollar deposit was for a non smoking room, in which I requested because i do not smoke! When I got up the next morning no breakfast was served, but when I resevered the room it stated that they had continental breakfast, that was a lie , then I had to go back and forth with the attendant who was at the front desk about my 25.00 dollar deposit and he was trying not to give me my deposit back, so after explaining to him I was suppose to get it back he finally made a call and found out that he did owe me my deposit back. Very disappointed with this hotel would not prefer no one to book a stay there.

One of the worse motels I’ve stayed in. The “continental breakfast” consisted of cereal in a tumbler with no milk, and gas station bought danishes, with NO coffee. When I asked about coffee, I was told to make it myself. The front desk clerk, Amos, had the worse attitude, demeanor and customer service I’ve ever seen. The other one however, VJ, was a delight. Unfortunately, Amos, is the owner so that’s a wash. I was charged $74 for the first night, then mid-stay, I was told that price was a mistake and was promptly charged $95 for the next night. Which, of course, I had to pay because I was mid-vacation. The room was comfortable and clean, but the microwave was broken, as well as some of the furniture. The icing on the cake, was the fact that check out is at 11 Am, but after 7 am, they deactivate your key card for the door. This requires you to walk down to the front desk, only to be berated about leaving or paying for another night. There are MANY other hotel/motels to stay at around Clayton county, do not stay at this one. You’ve been warned!

One of the worse motels I’ve stayed in. The “continental breakfast” consisted of cereal in a tumbler with no milk, and gas station bought danishes, with NO coffee. When I asked about coffee, I was told to make it myself. The front desk clerk, Amos, had the worse attitude, demeanor and customer service I’ve ever seen. The other one however, VJ, was a delight. Unfortunately, Amos, is the owner so that’s a wash. I was charged $74 for the first night, then mid-stay, I was told that price was a mistake and was promptly charged $95 for the next night. Which, of course, I had to pay because I was mid-vacation. The room was comfortable and clean, but the microwave was broken, as well as some of the furniture. The icing on the cake, was the fact that check out is at 11 Am, but after 7 am, they deactivate your key card for the door. This requires you to walk down to the front desk, only to be berated about leaving or paying for another night. There are MANY other hotel/motels to stay at around Clayton county, do not stay at this one. You’ve been warned!

Office staff was extremely rude, told me she cancelled my reservation and that i should go somewhere else, you have to pay extra for a guest, and you can't have any visitors.

Office staff was extremely rude, told me she cancelled my reservation and that i should go somewhere else, you have to pay extra for a guest, and you can't have any visitors.

The hotel was okay for the price. I’ve stayed in better for less. We checked in and parked the car and immediately heard a woman screaming at who I assume was her husband. Management took care of it immediately. The room was decent, bed was hard and you could tell it was old as was the bedding. The curtains had holes in them like they’d been chewed by moths.

The hotel was okay for the price. I’ve stayed in better for less. We checked in and parked the car and immediately heard a woman screaming at who I assume was her husband. Management took care of it immediately. The room was decent, bed was hard and you could tell it was old as was the bedding. The curtains had holes in them like they’d been chewed by moths.

I usually never care enough to give reviews but this one is a must. Their "breakfast" was literally just cereal, milk, and honey buns. The staff was rude. They only came out to clean the room once during my 3 day stay. Toilet clogged so easily.

I usually never care enough to give reviews but this one is a must. Their "breakfast" was literally just cereal, milk, and honey buns. The staff was rude. They only came out to clean the room once during my 3 day stay. Toilet clogged so easily.

I like that a shopping center was right across the street. I did not like the smell in the room. It smelled like mold or something.

I like that a shopping center was right across the street. I did not like the smell in the room. It smelled like mold or something.

It was dirty and slow service , breakfast was terrible, nothing good to eat or drink

It was dirty and slow service , breakfast was terrible, nothing good to eat or drink

The front desk staff was courteous nice room very clean quiet. Walking distance to shopping and dining.

The front desk staff was courteous nice room very clean quiet. Walking distance to shopping and dining.

It was what I expected for the price.Room smelled terrible,i slept on top of the blanket with my clothes on.When it was time to check out,the lobby door was locked and there were no employees around so I just left the keycard in a little slot.I would have never chosen this hotel if my family traveled with me,I will never choose this hotel again if I travel alone,I will pay the extra for a better class of hotel

It was what I expected for the price.Room smelled terrible,i slept on top of the blanket with my clothes on.When it was time to check out,the lobby door was locked and there were no employees around so I just left the keycard in a little slot.I would have never chosen this hotel if my family traveled with me,I will never choose this hotel again if I travel alone,I will pay the extra for a better class of hotel

Quite but definitely wasn’t looking forward for special perks..

Quite but definitely wasn’t looking forward for special perks..

Bed bugs and chiggers

Bed bugs and chiggers

It's an inexpensive motel so you can't expect too much. I'd still get new sheets.

It's an inexpensive motel so you can't expect too much. I'd still get new sheets.

Everything was clean, the staff were nice, and it was cheap.

Everything was clean, the staff were nice, and it was cheap.

Had an emergency which caused me to leave @ 10:00 a.m. on the second day of stay. Clerk said no refund would be returned for third day. Sofa had burnt holes in cushion and no information was in the room about wi-fi, breakfast or anything about hotel. Layout of room was terrible, with only clothes rack located in bathroom, which didn’t have an exhaust fan so all moisture gets in your clothes.

Had an emergency which caused me to leave @ 10:00 a.m. on the second day of stay. Clerk said no refund would be returned for third day. Sofa had burnt holes in cushion and no information was in the room about wi-fi, breakfast or anything about hotel. Layout of room was terrible, with only clothes rack located in bathroom, which didn’t have an exhaust fan so all moisture gets in your clothes.

Terrible customer service from check-in to check-out. Bad attitude from both people I dealt with and they spoke in another language, not English, in front of me while I was at their counter. Even charged for any late check out and were very rude/demanding about the $10/hr late fee. Even had the nerve to request it in cash!

Terrible customer service from check-in to check-out. Bad attitude from both people I dealt with and they spoke in another language, not English, in front of me while I was at their counter. Even charged for any late check out and were very rude/demanding about the $10/hr late fee. Even had the nerve to request it in cash!

I asked to extended my check out for two more hours. They refused , when I mentioned Expedia ‘s name. They replied they don ‘t give a f.....ck about Expedia staffs

I asked to extended my check out for two more hours. They refused , when I mentioned Expedia ‘s name. They replied they don ‘t give a f.....ck about Expedia staffs

It is not a place for a family. Only good enough for overnight stay in a pinch!

It is not a place for a family. Only good enough for overnight stay in a pinch!

This is the worst hotel o ever stayed in!! The service was the worst!! The attendant was sleeping in the room, and did not hear my 2 phone calls, nor my visit to the office. They have a bell, he didn't hear that either!! I needed to stay an extra 45 minutes, they charged me $10.00/ hr. This is the worst!! No other hotel, has ever charged me for an hour of stay!! Do not use this hotel!!!

This is the worst hotel o ever stayed in!! The service was the worst!! The attendant was sleeping in the room, and did not hear my 2 phone calls, nor my visit to the office. They have a bell, he didn't hear that either!! I needed to stay an extra 45 minutes, they charged me $10.00/ hr. This is the worst!! No other hotel, has ever charged me for an hour of stay!! Do not use this hotel!!!

Racist. Discriminating. Nasty hotel. Rude staff. Had to check out early due to horrid onditions and family emergency. Refused to give refund

Racist. Discriminating. Nasty hotel. Rude staff. Had to check out early due to horrid onditions and family emergency. Refused to give refund

The hotel was terrible !!!!☹️ The bed matteres were wore out !! The carpet was dirty ,nasty white socks got to be black ! The hotel would not refund my money so I could go somewhere else the next day . They have terrible customer service. Not a safe place!

The hotel was terrible !!!!☹️ The bed matteres were wore out !! The carpet was dirty ,nasty white socks got to be black ! The hotel would not refund my money so I could go somewhere else the next day . They have terrible customer service. Not a safe place!

For the price and location, I would recommend this hotel over the ones in the immediate area.

For the price and location, I would recommend this hotel over the ones in the immediate area.

The room smelled of smoke and it was a non-smoking room the carpet was staying and needed cleaning

The room smelled of smoke and it was a non-smoking room the carpet was staying and needed cleaning

Evacuate victim from Irma, room was available right away. Very old hotel. cobwebs by heater/ac unit. broken desk chair, holes in bedspread. Bathroom floor had a leak with water standing by toilet. First morning at breakfast,the orange juice was orange punch not juice and my companion and I chose packaged breakfast rolls that each had mold on it. The husband and wife owners were very accommodating but older gentlemen was very unfriendly. When I went into lobby for coffee one morning he never acknowledged me but when customer came in to pay his bill, the gentleman put on a friendly manner. I did appreciate getting a room right away when checking in.

Evacuate victim from Irma, room was available right away. Very old hotel. cobwebs by heater/ac unit. broken desk chair, holes in bedspread. Bathroom floor had a leak with water standing by toilet. First morning at breakfast,the orange juice was orange punch not juice and my companion and I chose packaged breakfast rolls that each had mold on it. The husband and wife owners were very accommodating but older gentlemen was very unfriendly. When I went into lobby for coffee one morning he never acknowledged me but when customer came in to pay his bill, the gentleman put on a friendly manner. I did appreciate getting a room right away when checking in.

Customer service was horrible, no smiles, no sense of humor & very short on questions and answers. Upon checking out I asked the older gentleman for a receipt & he looked as he didn't understand & went and got another gentleman. The site itself was OK, but I should've notice the condition by the sign, it needs to be updated, also the rooms needs improvement. We didn't uncover the beddings, slept carefully on top of the comforter. This hotel is too outdated for this price! would be Better if they re-rentivate the rooms with everything (TV was OK) including carpet & most of all hire Better Customer Service Representative with Smiles, being cheap using your family has hurt your business. Never Again!

Customer service was horrible, no smiles, no sense of humor & very short on questions and answers. Upon checking out I asked the older gentleman for a receipt & he looked as he didn't understand & went and got another gentleman. The site itself was OK, but I should've notice the condition by the sign, it needs to be updated, also the rooms needs improvement. We didn't uncover the beddings, slept carefully on top of the comforter. This hotel is too outdated for this price! would be Better if they re-rentivate the rooms with everything (TV was OK) including carpet & most of all hire Better Customer Service Representative with Smiles, being cheap using your family has hurt your business. Never Again!

Awful service the manager don't care nothing about kids she call the police because we want a refund don't trust her she was mad because I didn't put down in the reservation that I had kids and they was babies shes controlling as well I wouldn't dare so business there every again

Can't have guest here, which is stupid what kind of hotel tells you , u can't have visitors?? Then when I went to get breakfast they were watching me. A lady Came out from behind the glass asking what room I was in. I told the lady then she just stood there watching me get cereal, I mean geesh it's only cereal that they even have so why are u watching me??

The rooms will Newton clean a king size bed was very comfortable we didn't stay long because of traveling but enjoyed our stay