SpringHill Suites by Marriott Jacksonville North I-95 Area

.

Our room was good but the door to the bathroom would not stay closed. Other than that it was very clean and the staff were wonderful.

Exceptional

Exceptional

Clean, comfy beds, quiet and close to the airport. Nothing!

Staff was awesome, place was clean. Carpet need to be replaced.in the hallway.

Exceptional

The room was very nice and clean. The beds are very comfortable. Easy parking and the breakfast was really good.

The room was good but we were only given 2 towels. I asked for more towels and was told that I would have to wait almost 2 hours to get a towel because they ran out of clean towels. We had 4 people in our room so what were we supposed to do? We could not wait due to our check out time and the fact that we were boarding a cruise ship and had to go. It ruined my opinion and my stay. We paid way too much to not even be able to shower. I asked for extra blankets for the fold out bed because non were provided and had to go and get them from the desk in my pj's because nobody could deliver them.

Requested and paid for king room. Only option when we arrived were 2 queens. Hair in the sink, used bandaid on the floor, just wasnt impressed. However, couch was awesome and breakfast was delicious. And although by the airport, was very quiet. Got what we paid for I guess.

Exceptional

Superb

Very good

Beautiful and convenient, extra large room, 2 beds, very good breakfast, good location close to airport The shower stream was very low

Beautiful and convenient, extra large room, 2 beds, very good breakfast, good location close to airport The shower stream was very low

Clean room. Easy access off the interstate.

The space in the room The pool area is too shaded

Exceptional

Good

The pool area is too shaded

They did give me a refund for my second night after fighting with them through expedia. Would not recommend to anyone. Spend the extra $10 and get a better room at a better facility.

Very nice, clean, affordable, great and safe location. Also, great customer service! NA

Very nice, clean, affordable, great and safe location. Also, great customer service! NA

Everything was wonderful from the clean and spacious room, the front desk was so friendly, kind, and helpful. Quick at checking us in. The breakfast was great! We couldn’t have asked for anything better. We enjoyed our stay.

Great location Shower curtain was very dirty

Great location Shower curtain was very dirty

Superb

Spacious room. Good breakfast choices. Detour to get to the hotel.

nothing

Breakfast needed improving

Everything the smell and it was very clean Nothing

Everything outstanding.

Rooms are clean and no damp feeling in the room. Carpet is clean and beds are comfortable to sleep.

Very loud A/C Noise/Vibration throughout stay in room 402

Exceptional

Nice hotel. Clean with nice breakfast.

Exceptional

Clean room excellent staff

Exceptional

Staff very friendly and helpful

Exceptional

Good

The location to the airport is great, the staff Was really friendly and the room was very nice and clean It was so loud!!! The walking above us and all the door slamming. I think they forgot to insulate this place. I had my sound machine on so loud and it barely helped.

it was right off of I95 which was very convenient staff was very friendly. The rooms were very clean and everything in the room worked appropriately. You got every penny that you spent worth out of the room. can’t really find any downside to this motel

The location to the airport is great, the staff Was really friendly and the room was very nice and clean It was so loud!!! The walking above us and all the door slamming. I think they forgot to insulate this place. I had my sound machine on so loud and it barely helped.

it was right off of I95 which was very convenient staff was very friendly. The rooms were very clean and everything in the room worked appropriately. You got every penny that you spent worth out of the room. can’t really find any downside to this motel

The wifi was down at the hotel. Couldn't connect

The wifi was down at the hotel. Couldn't connect

Exceptional

Very good

This property was great needs a little updating but other than that it was perfect. Stay staff was phenomenal. We definitely stay there again.

Shops near by . Didn't have breakfast so cannot speak to freshness

The staff made the stay! Anything we needed, they were ready to help! My husband asked for a crib for my son & they had a play pin to our room within 5 minutes!

Comfort location. One staff member made fresh coffee for us when we arrived. He was very nice and accommodating. I think he was some sort of maintenance person but super kind. The water pressure was not enough to wash the soap off and the water was turned off at 10 in the morning but was not informed when checking in. Hot water was minimal with what little trickle you got. This is something I should have been told.

Comfort location. One staff member made fresh coffee for us when we arrived. He was very nice and accommodating. I think he was some sort of maintenance person but super kind. The water pressure was not enough to wash the soap off and the water was turned off at 10 in the morning but was not informed when checking in. Hot water was minimal with what little trickle you got. This is something I should have been told.

Poor

The staff made the stay! Anything we needed, they were ready to help! My husband asked for a crib for my son & they had a play pin to our room within 5 minutes!

Not much of a breakfast.

Close to airport The water had been turned off and we were not given any notice. I believe they should have refunded us or given us some sort of discount on room.

Superb

The view from my rear view mirror The staff member John who canceled my reservation after an 11 hour drive because he couldn’t find my payment after I sent him the receipt. His competence level is less than mentally challenged.

Close to airport The water had been turned off and we were not given any notice. I believe they should have refunded us or given us some sort of discount on room.

Convenient location near airport, clean, good breakfast and friendly staff. N / A

Convenient location near airport, clean, good breakfast and friendly staff. N / A

Nice

Exceptional

Yes everything was ok.

It was was good

Comfy beds. Great breakfast. Clean. None

People were exceptional

Very clean and nice staff Nothing to dislike

beautiful room spacious and clean Bed was comfortable poor water pressure in the shower head

Great stay

Room was clean, some lights in room did not work but the stay will still good.

The front desk staff are lovely. They treated me really nice

Room was sizable enough for family of 5. Traveling for medical reasons for my husband with brain cancer to go to UF health. Clean rooms, friendly staff. Great breakfast Ice machine on 3rd and 4th floor only. But it is still a great place to stay. No real complaints! Clean rooms.

Friendly staff

Great customer service. Clean and organized property.

Could have had a little better selection on muffins/pastries and need toppings for waffles. The staff could have been a little more friendly. I could have done without other guest smoking weed!

Would stay again

Friendly staff and clean rooms.

HOTEL WAS VERY CLEAN.

The location to the Airport How noisy it was with all the kids running down the hallway screaming. You can hear everything going on the room next to you so really no relaxing or quietness. The breakfast staff was not friendly and was not restocking the food to busy talking to each other. Breakfast was not that good I wouldn’t even eat any of the cooked food did not look good.

Very clean. Vonda was very professional, kind and helpful. N/A

Room was clean Staff was attentive and knowledgeable

Nice and clean, staff make you feel welcomed

Room plumbing made noise, and the bath tub is to high to step down, accident waiting to happen. Food was ok except the eggs. Also bathroom sink should be in the bathroom not outside the bathroom.

Wifi access was unreliable

Very nice people and very comfortable! Room was very clean and great!

The room was clean, the staff was amazing and the breakfast good!

Friendly staff. Clean room. Big enough for family of 5 in the suite and closet room. Fridge was cool and microwave very convenient for snacks. Too chilly this trip for the pool but there was a nice pool area. Great breakfast. Puzzle and checkerboard in lounge area. Def would stay again. Great location next to airport and shopping. All good here

The breakfast was another major highlight—everything was fresh, delicious, and well-prepared. It was the perfect way to start each day. I also appreciated the location; the area felt very safe and secure, allowing me to relax and enjoy my stay without any concerns. I did encounter two minor issues during my visit: The Wi-Fi was unfortunately non-functional on the 4th floor, which was a bit of an inconvenience for getting work done in the room. The AC in the gym was out during my stay, making it a bit too warm for a comfortable workout. Despite those two technical hiccups, the "amazing" service and hospitality far outweighed the negatives. I would definitely stay here again and highly recommend it to anyone looking for a welcoming and safe place to stay!

great room

Room was ok. Mattress needed replacing. Cleanliness ok. No real breakfast. Check in staff were vere rude. Morning staff had good attitude but she was the only staff for the entire hotel.

This is my go to place whenever I’m in Jacksonville, the staff that I have encountered is amazing. Rooms and overall facility is always clean.

Very clean room and front desk check in was super friendly and helpful.

Very clean room and front desk check in was super friendly and helpful.

The room was cold, staff were warm and they even provided us with toothpaste after we forgot to pack some!

The room was cold, staff were warm and they even provided us with toothpaste after we forgot to pack some!

Great hotel! Great service!

Great hotel! Great service!

Staff in amenities were

Staff in amenities were

Decent location to airport

Decent location to airport

The room was clean and accommodating. The staff was great.

The room was clean and accommodating. The staff was great.

However, the experience w/ Expedia is 1/10. I can't believe I booked w/ them instead of direct. Will never happen again.

However, the experience w/ Expedia is 1/10. I can't believe I booked w/ them instead of direct. Will never happen again.

However, our room was not cleaned during our second day . I had to ask for clean towels and body wash. The shower only had shampoo and conditioner in it. This was probably an error in reading the bottles.

However, our room was not cleaned during our second day . I had to ask for clean towels and body wash. The shower only had shampoo and conditioner in it. This was probably an error in reading the bottles.

Staff @ reception was very courteous. Even though the computer system was down, he was very efficient & had us checked in quickly.

Staff @ reception was very courteous. Even though the computer system was down, he was very efficient & had us checked in quickly.

Room was very clean, staff was sup friendly.

Room was very clean, staff was sup friendly.

Yes

Yes

Room was clean, staff was amazing.

Room was clean, staff was amazing.

The breakfast was so bad that I rather eat butt than the garbage on my plate

The breakfast was so bad that I rather eat butt than the garbage on my plate

Breakfast was good and the stay was nice.

Breakfast was good and the stay was nice.

Room is clean one night only we were passing by stay was comfortable

Room is clean one night only we were passing by stay was comfortable

I loved it

I loved it

Staff was very friendly! Rooms are clean. Conveniently located. Plenty of shopping near by.

Staff was very friendly! Rooms are clean. Conveniently located. Plenty of shopping near by.

The hotel was great! Friendly staff and clean room!

The hotel was great! Friendly staff and clean room!

Not spotless the signed needed cleaning

Not spotless the signed needed cleaning

It was noisy/loud, light fixtures were flickering if you could find the light switch. Bathroom door did not lock. Entrance door was broken. It was a place to sleep. But will rethink staying at Marriotts in the future because of the poor condition of the one.

It was noisy/loud, light fixtures were flickering if you could find the light switch. Bathroom door did not lock. Entrance door was broken. It was a place to sleep. But will rethink staying at Marriotts in the future because of the poor condition of the one.

This hotel was conveniently located but is very dated. Bathroom need overhaul. Bonus the market is super convenient. The no airport shuttle thing really disappointed, and had to extend my car rental for a cost.

This hotel was conveniently located but is very dated. Bathroom need overhaul. Bonus the market is super convenient. The no airport shuttle thing really disappointed, and had to extend my car rental for a cost.

Yes

Yes

Even though we paid far less price for this room it was much bigger in size & the staff was accommodating. Nice spread of breakfast options & would love to stay again

Even though we paid far less price for this room it was much bigger in size & the staff was accommodating. Nice spread of breakfast options & would love to stay again

When I initially checked in my key card wouldn’t allow me entrance to the room, I returned back to the desk and after explaining maintenance went back up to the room. He immediately stated that he had new locks coming in which hadn’t arrived as of yet. He tried to accommodate me as much as he could. I left the hotel to meet up with my Military son, and family one of the main reasons for my visit plus it was my Birthday the day I checked in. Once I returned for the night I couldn’t get in the room again which now my bags are now in there. I went back to the desk and the same young lady I encountered earlier got my bags out, I explained that now I needed a new room since this was going to be a problem that I didn’t want to deal with my entire stay! I felt something could’ve done other than being told I would be given points! I work with vast majority of the Public (Hospital). Word of Mouth is how Businesses stay afloat.

When I initially checked in my key card wouldn’t allow me entrance to the room, I returned back to the desk and after explaining maintenance went back up to the room. He immediately stated that he had new locks coming in which hadn’t arrived as of yet. He tried to accommodate me as much as he could. I left the hotel to meet up with my Military son, and family one of the main reasons for my visit plus it was my Birthday the day I checked in. Once I returned for the night I couldn’t get in the room again which now my bags are now in there. I went back to the desk and the same young lady I encountered earlier got my bags out, I explained that now I needed a new room since this was going to be a problem that I didn’t want to deal with my entire stay! I felt something could’ve done other than being told I would be given points! I work with vast majority of the Public (Hospital). Word of Mouth is how Businesses stay afloat.

Yes

Yes

Great staff who helped me change my reservation. Clean room, spacious and bear airport with shuttle

Great staff who helped me change my reservation. Clean room, spacious and bear airport with shuttle

First night was good, the room was just what we needed. It was 2 queen beds and a pull out sofa. Breakfast was good. The had a bagels, cereal, milk, coffee, juice, eggs, bacon, muffins, potatoes, waffle maker, tea and fruit. Front desk was friendly when we asked for 2 extra towels due to being 5 of us and only 3 towels on the room (123). I did use their gym. They had treadmill and weights and overall crank area. It was a little warm on the gym despite the thermostat reading 68. Check out was smooth and easy. Oxana was friendly, greeted you with a smile and the way she helped an older guest who seemed lost showed what a great staff meme we she is. I would definitely book again.

First night was good, the room was just what we needed. It was 2 queen beds and a pull out sofa. Breakfast was good. The had a bagels, cereal, milk, coffee, juice, eggs, bacon, muffins, potatoes, waffle maker, tea and fruit. Front desk was friendly when we asked for 2 extra towels due to being 5 of us and only 3 towels on the room (123). I did use their gym. They had treadmill and weights and overall crank area. It was a little warm on the gym despite the thermostat reading 68. Check out was smooth and easy. Oxana was friendly, greeted you with a smile and the way she helped an older guest who seemed lost showed what a great staff meme we she is. I would definitely book again.

Excelent hotel. Clean and spacious.

Excelent hotel. Clean and spacious.

I was pleased with the hotel as a whole. With the front desk all the way to cleanliness

I was pleased with the hotel as a whole. With the front desk all the way to cleanliness

Great location

Great location

5 stars

5 stars

Low standards hotel for high standards pricing. I was disappointed. The bathroom was TERRIBLE & had roaches (big and small)

Low standards hotel for high standards pricing. I was disappointed. The bathroom was TERRIBLE & had roaches (big and small)

I need to know why.

I need to know why.

The hotel & room was clean, friendly staff & good surroundings.

The hotel & room was clean, friendly staff & good surroundings.

Easy check in, staff extremely nice! Good experience

Easy check in, staff extremely nice! Good experience

Great customer service. Everyone was very professional and nice.

Great customer service. Everyone was very professional and nice.

The staff was friendly, rooms cleaned and spacious, felt homy. The breakfast options were reasonable. I love the walkable location of restaurants. Easy highway assess. Oh but watch out for lingering cop. Theyvare ready to write tickets

The staff was friendly, rooms cleaned and spacious, felt homy. The breakfast options were reasonable. I love the walkable location of restaurants. Easy highway assess. Oh but watch out for lingering cop. Theyvare ready to write tickets

Staff

Staff

Jusr a quick stay to be closer to airport. Perfect

Jusr a quick stay to be closer to airport. Perfect

When i arrived to the hotel it was very dark. The light in the lobby were off and i didnt know if it was even open to check in. Got checked in and was hit with a surprise of a deposit and needing a credit card on file for damages however when i walked in my room the floor in the bathroom was cracked and the light switches was not working. My sheets had stain in them and the counter was burnt as well. There wasn't a ice chest and the fridge was not working properly. The iron leaked on my clothes every time i used it good thing it was hot outside.One last thing but certainly not least i saw bugs. I saw multiple big ants and a roach.

When i arrived to the hotel it was very dark. The light in the lobby were off and i didnt know if it was even open to check in. Got checked in and was hit with a surprise of a deposit and needing a credit card on file for damages however when i walked in my room the floor in the bathroom was cracked and the light switches was not working. My sheets had stain in them and the counter was burnt as well. There wasn't a ice chest and the fridge was not working properly. The iron leaked on my clothes every time i used it good thing it was hot outside.One last thing but certainly not least i saw bugs. I saw multiple big ants and a roach.

nice

nice

Nice room

Nice room

My go to hotel when I’m in Jacksonville, conveniently close to the airport, clean and quiet

My go to hotel when I’m in Jacksonville, conveniently close to the airport, clean and quiet

Would recommend

Would recommend

Clean and spacious rooms.

Clean and spacious rooms.

It was a nice and peaceful stay

It was a nice and peaceful stay

I can honestly say this is a downgrade from my previous experiences with SpringHill suites and SpringHill suites by Marriott. As a bonvoy member, I would expect to be greeted a little more pleasantly, given Wi-Fi information, giving information about when the pool would be open versus when it's locked, so you can't use it. The younger women at the desk this evening were more interested in their cell phones and personal things going on than they were checking in guest and being friendly. When I ask about when the pool would open up, I was told "sometime" & I then asked are we just guessing?! Like is there not a specific time? It's open and closed? I was told "aybe sometime between 9:00 and 10:00 a.m. but that just depends on when they get here cause I don't know nothing about pool hours." I specifically had instructions on my account and called and verified those instructions with the property that stated I'm a light sleeper and so I like to have a room that is not next to the elevator or vending area. Guess what?! They were going to put me in a room exactly the opposite of what I asked for and right next to the elevator and vending ice machine. So I had to ask, did you read the notes on my account and she told me no. We can't see any notes on your account. When I asked for an itemized receipt because I booked and have to turn this in for work, I was told that I'd have to go download it myself at a later date since I booked with Expedia. This is not it. Jacksonville

I can honestly say this is a downgrade from my previous experiences with SpringHill suites and SpringHill suites by Marriott. As a bonvoy member, I would expect to be greeted a little more pleasantly, given Wi-Fi information, giving information about when the pool would be open versus when it's locked, so you can't use it. The younger women at the desk this evening were more interested in their cell phones and personal things going on than they were checking in guest and being friendly. When I ask about when the pool would open up, I was told "sometime" & I then asked are we just guessing?! Like is there not a specific time? It's open and closed? I was told "aybe sometime between 9:00 and 10:00 a.m. but that just depends on when they get here cause I don't know nothing about pool hours." I specifically had instructions on my account and called and verified those instructions with the property that stated I'm a light sleeper and so I like to have a room that is not next to the elevator or vending area. Guess what?! They were going to put me in a room exactly the opposite of what I asked for and right next to the elevator and vending ice machine. So I had to ask, did you read the notes on my account and she told me no. We can't see any notes on your account. When I asked for an itemized receipt because I booked and have to turn this in for work, I was told that I'd have to go download it myself at a later date since I booked with Expedia. This is not it. Jacksonville

Great hotel would book again

Great hotel would book again

Room was very clean

Room was very clean

Great workout room. Two Ben he’s for free weights

Great workout room. Two Ben he’s for free weights

I booked two rooms. One room we met the door open and had to double check it was empty before going on... the 2nd room, shower was dirty, hair on shower curtains and the carpets. Microwave was not cleaned and room had a smell. We got in so late and was tired after driving 10hrs, we went to bed and left early as possible next morning.

I booked two rooms. One room we met the door open and had to double check it was empty before going on... the 2nd room, shower was dirty, hair on shower curtains and the carpets. Microwave was not cleaned and room had a smell. We got in so late and was tired after driving 10hrs, we went to bed and left early as possible next morning.

Spacious room for a family of 5, with everything you would need including a microwave! Hotel is very clean, lovely staff and good choice of food for breakfast. Highly recommend!!!

Spacious room for a family of 5, with everything you would need including a microwave! Hotel is very clean, lovely staff and good choice of food for breakfast. Highly recommend!!!

i have a receipt that i was billed thru expedia and they are telling me that my card didnt go thru with expedia and they are trying to bill me again direct.... unethical! i sent a communication request thru the expedia app but didnt get a response

i have a receipt that i was billed thru expedia and they are telling me that my card didnt go thru with expedia and they are trying to bill me again direct.... unethical! i sent a communication request thru the expedia app but didnt get a response

The pull out couch was only a twin trundle, only gave three towels, even when I grabbed more and they cleaned the room only left 3 towels with 5 guests in the room. The extra bedding for the trundle bed was not comfortable. Breakfast, they took away the waffle maker so all the was offered was a few bagels, scrambled eggs and sausages and two cereals. Kids were bummed.

The pull out couch was only a twin trundle, only gave three towels, even when I grabbed more and they cleaned the room only left 3 towels with 5 guests in the room. The extra bedding for the trundle bed was not comfortable. Breakfast, they took away the waffle maker so all the was offered was a few bagels, scrambled eggs and sausages and two cereals. Kids were bummed.

Very nice place , beds are comfy. Front desk very nice. Suggested great local fish rest / bar. New Berlin fish house fresh caught fish. It was expensive- mkt prices, Had all different fish . Definitely shout out to there cooks. Very nice experience.

Very nice place , beds are comfy. Front desk very nice. Suggested great local fish rest / bar. New Berlin fish house fresh caught fish. It was expensive- mkt prices, Had all different fish . Definitely shout out to there cooks. Very nice experience.

The property was clean and the hotel staff was nice. The room had a few minor maintenance issues that could have been fixed.

The property was clean and the hotel staff was nice. The room had a few minor maintenance issues that could have been fixed.

Nice stay large king room good gym and pool

Nice stay large king room good gym and pool

Clean and well maintained

Clean and well maintained

Overall very good.

Overall very good.

property area nice and clean, personnel well groom. and respectfull

property area nice and clean, personnel well groom. and respectfull

One of the main reasons I booked here was bc they had a pool, the first day they told us the pool was messed up, the next morning they said it wasn’t opened but later that afternoon when we got back a different worker said it was good to go and didn’t close until 10pm so we enjoyed the pool for a bit, went for a bite to eat and came back to get back in the pool only to find it closed with a different worker refusing us entry around 8pm. Other than that it was a pleasant stay but beds are definitely a little firmer than my liking but overall nice place to stay.

One of the main reasons I booked here was bc they had a pool, the first day they told us the pool was messed up, the next morning they said it wasn’t opened but later that afternoon when we got back a different worker said it was good to go and didn’t close until 10pm so we enjoyed the pool for a bit, went for a bite to eat and came back to get back in the pool only to find it closed with a different worker refusing us entry around 8pm. Other than that it was a pleasant stay but beds are definitely a little firmer than my liking but overall nice place to stay.

Great service and Area

Great service and Area

Great service

Great service

Overall great as passing thru and great mid point to home.

Overall great as passing thru and great mid point to home.

Clean and organized, great hotel.

Clean and organized, great hotel.

Very friendly staff

Very friendly staff

I didn't like having been pre assigned a back room because i used a third party payment company when i came in so early there were no other guest on premises. No issues about the room just the service. First come first serve don't count when second or third party pay.

I didn't like having been pre assigned a back room because i used a third party payment company when i came in so early there were no other guest on premises. No issues about the room just the service. First come first serve don't count when second or third party pay.

Always a pleasant experience at SpringHill Suites… staff always friendly too. Great for a good nights sleep while traveling and the breakfast though standard is always good. Thank you for being reasonable and still offering these amenities.

Always a pleasant experience at SpringHill Suites… staff always friendly too. Great for a good nights sleep while traveling and the breakfast though standard is always good. Thank you for being reasonable and still offering these amenities.

Property conveniently located near airport. Great access to airport, restaurants, and shopping!

Property conveniently located near airport. Great access to airport, restaurants, and shopping!

Convenient location, property in good shape, clean. Very welcoming staff

Convenient location, property in good shape, clean. Very welcoming staff

Staff was very helpful at check in property was so clean . Would definitely stay there again.

Staff was very helpful at check in property was so clean . Would definitely stay there again.

Beautifully clean large unit.

Beautifully clean large unit.

convenient stopover hotel

The hotel overall stay was good. Quiet and peaceful.

Perfect airport hotel

I didn’t stay long, I arrived after midnight and left before 9am. But I was pleasantly surprised at the size of the room and the cleanliness. The staff were all very kind and helpful. I didn’t try the breakfast so I can’t comment on the food but the options looked good. I would definitely stay here again if I was passing through.

All associates were polite, helpful and friendly

Ideal location, served my needs well.

My stay was comfy

Hotel staff was so nice!!

Excellent room, excellent price, great guys checked us in at the front desk.

I loved it

Peaceful place for in the city with very friendly staff.

Close to the highway, clean, friendly staff

Clean rooms, hallways and lobby. Breakfast was very good. We would definitely stay here again.

I booked this room in advance and got there and they told me they had no hot water and would not refund my room. I will never return to this chain of hotels.

Very confortable sofá bed.

Close to airport and where I was visiting for business

Budget hotel for a short stay. I checked in late night at about 11:30 PM and didn't feel safe. Some strange people were coming in and out. The breakfast was ok and had everything you need for a quick meal before you get on the road.

Okay so I stay here often I've never been disappointed until this last visit I don't usually complain about anything my room had no tables in the sitting area . I had no room service from Thursday until I checked out Sunday no clean towels for me and my kids although I asked they said they have none clean , well then they did finally get some they gave me 3 pool towels and 2 wash clothes smh I took my own trash out . I extended my stay for one extra day went down for new key card the guy on duty was texting on his phone never acknowledge me until maybe the manager walked up I believe she called him joe you have a guest he said I see her she's standing right here in front of me wow so he continues to texting and once he finished he asked if he could help me wow unbelievable what $150 a

Okay so I stay here often I've never been disappointed until this last visit I don't usually complain about anything my room had no tables in the sitting area . I had no room service from Thursday until I checked out Sunday no clean towels for me and my kids although I asked they said they have none clean , well then they did finally get some they gave me 3 pool towels and 2 wash clothes smh I took my own trash out . I extended my stay for one extra day went down for new key card the guy on duty was texting on his phone never acknowledge me until maybe the manager walked up I believe she called him joe you have a guest he said I see her she's standing right here in front of me wow so he continues to texting and once he finished he asked if he could help me wow unbelievable what $150 a night to get this kind of treatment at such a highly rated hotel

Over all nice experience only negative was the shower was dirty and elevator was sketchy and seemed like it was gonna fall apart.

The staff at this hotel are fabulous. I was in florida from ohio at this hotel because my brother was ill and a patient at univ florida medical center 5 miles away. It was a difficult time as my brother was gravely ill. Not once did i pass the front desk that the staff didn't ask about him. If it were in eveming they would send me to room with a snack. The morning breakfast was great and i shared i was diabetic. They would send me off with a container of juice a piece of fruit or even a begal with jam and cream cheese. I would take a carton of milk and cereal to my room frig for a bedtime snack. Every one was just so supportive and kind. Jusht what this 77 year old needed

Nice hotel.

Great beds

Bathtub was falling apart and my key not working 2x was super annoyong

Twice during my stay, My room key would not work so I had to go up to the front desk to get it fixed. Also, the ice machine did not work on the first floor so I had to repeatedly go up to higher floors just to Get ice. Also at breakfast the eggs were extremely salty and the only fruit options were apples. I will not be going back to this hotel.

Quiet while convenient and adjacent to the airport.

The key cards only worked once and afterwards you had to be escorted to your room

One night stay. Booked hotel because website indicated there was a bar and lounge. There was neither. Very disappointed as we had driven a long way and just wanted to stay in and enjoy a drink at the hotel.

Nice property, you could tell it was renovated. It was a good place to stop on our road trip. Family of 5, it worked great.

Great over all

Nice place!

I loved

Bad front desk service and dirty towels

Liked free parking and room space

Basic Spring Hill suites. Lots of local eateries within walking distance. Hotel is under construction so kind of a mess but not in a bad way. Staff were friendly.

What I liked most was my experience with the staff, excellent communication and customer support

Filthy, door lock broken, NO INTERNET, Stay Away

Hotel was great, room was clean, I gave it 4 stars just because the grout around the tub wasn’t the cleanest looking but the rest of the room was very nice. We were very comfortable and would stay again.

There was no heat in the room. 57 degrees

People were so nice and it was extremely clean loved it

Very good hotel clean and affordable

Everything ok

Very good beds and the room was nice and big and clean. Bathroom was a little older but again was clean so that was fine. It is right next to several restaurants within walking distance as well. Very convenient off the interstate.

Would stay there again! Great hotel!

Friendly staff, clean and close to Airport and lots of good food.

Nice big room for the money. Convenient to the highway. Breakfast was ok, thin walls, could hear neighbors to well, AC was very loud.

Under renovations. But the room was clean and very comfortable. Lobby are was very spacious and clean. Staff was beyond excellent.

Nice location for what i came to Jacksonville for.

Convenient

Nice decent place to stay here

We needed adjourning rooms. We had them but the locks could not be opened and tjere was noone who could fix the problem.

Already done with it !!

Bedbugs

Check in was easy. Nice that you are given two bottles of water and chips upon check in. Staff was polite and efficient. Room was clean. though some rust in handicap bathroom handles which was not nice. Otherwise, check out easy as well.

Wonderful suite, roomy and very clean. Liked the little entry bar setup.

Tuve un problema con la comida, cuando abrí el queso crema estaba verde, vencido y con una familia dentro, creo que deben de verificar mejor la calidad de la comida por seguridad para los huéspedes

Fine

There was a roach in our room 219 hair in the bathroom when we arrived and sunflower seeds under the edge of the bed not to mention all the food wrappers and a piece of clothing in the pull out bed and when we told the manager he said the roach was understandable but clothing and food wrappers were unacceptable and said there was no way to reimburse me anything because I booked on here

Damaged rooms. Says under construction but no work being done. Hotel was old and run down. Staff have to be asked to work. Does not live up to the name on the sign.

Nope

Close to everything

Close to a lot off shopping centers

Good experience

Slept okay. Not enough room for breakfast. People had to stand and eat their food and hold plates. I went to the bathroom before we left, but chose to go all the way back upstairs to our room,when I saw the 3inch cockroach in the middle of the woman’s restroom floor.

Great staff. I booked two queens, but all were gone. The clerk gave us a king without extra cost. Breakfast is fantastic! There are restaurants in walking distance.

Its under renovation and the breakfast was not good