Residence Inn by Marriott Jacksonville Butler Boulevard

It was a great experience for our 1st time staying here. The only issue we had was that we couldn't get our TV to work. Even the young lady at the front desk offered to switch us to another room and even when we switched rooms the tv still didn't work in the new room. Besides that the room was very spacious and clean. Bed was comfortable. Very friendly front desk staff. Will stay here again.

Very good

Exceptional

Nice place U have to pay parking

Exceptional

Very clean, staff very professional only thing we wanted better looking sheets and they gave us better sheets and everything else was good

Enjoyed the Stay….send me a...

Good

Very friendly staff. Great location to UNF Our room had mildew smell maybe from dampness

Very friendly staff. Great location to UNF Our room had mildew smell maybe from dampness

Staff was very friendly and helpful

The room needs to be updated, television has a short wired so it only works when it is facing the sitting area pots were rusted, shower was took forever to heat

Location and staff are great The room needs to be updated, television has a short wired so it only works when it is facing the sitting area pots were rusted, shower was took forever to heat

Staff unfazed by reported issues.

Very good

Very good

Exceptional

Bad

The room smelled like dirty gym socks even with lysol it still smelled bad. The a/c was noisy and cut on very often. You have to pay for parking.

N/A

Beautiful rooms, comfy bed. N/A

Very nice, quiet and clean. Nothing

Very nice, quiet and clean. Nothing

Limited parking and you are not guaranteed a spot even if you book here I wasnt notified of the card reader not working at the pool when I checked in. Oatmeal toppings were not labeled and neither were the beverages in the pitchers Friday bfast 6:30-9am Scrabble eggs, turkey sausage, spinach and cheese quiche, sausage sandwich bagel, Bagels, cereal, nonfat white and chocolate milk and 2% white milk, Med and decaf coffee, oat milk available, Boiled eggs were uncovered in the fridge, yogurt, NO FRUIT, condiments, NO WAFFLE MACHINE. Breakfast area was clean and organized just not labeled properly. No straws for coffee. Room had a weird odor like the carpet and the sofa needs to be shampooed and cleaned. No ice machine. Fridge started leaking water underneath the 2nd day I had the ice machine turned on. (Staff was notified) Loved the size of the luggage carriers and how they are easy to use. Small elevators. DISSATISFIED about the room being locked before 12 noon. I was unable to get back into my room at 1130am to get the rest of my things inside my room and was shocked if I had small children inside with me keeping them safe inside the hotel instead of inside my vehicle while loading my personal items I was unhappy about this incident and staff should take into consideration about this matter. Room odor, dirty bathroom tiles, cracked tile, open access to power box. Loved the size of the TV and the personalized greeting

Property is older and needs to be remodeled.

Staff was not as friendly ,except for Blake. He was the best.

Location The room

Location The room

Staff was not as friendly ,except for Blake. He was the best.

It was a nice room, plenty of space and comfortable atmosphere. All was good.

Nice, clean property. We felt safe there. Good breakfast. Clean, comfortable rooms. Loved the two bedroom, two bathroom set up. It was perfect for our stay. Sofa that was a sleeper sofa wasn’t comfortable for sitting (we didn’t use it as a bed).

Nice, clean property. We felt safe there. Good breakfast. Clean, comfortable rooms. Loved the two bedroom, two bathroom set up. It was perfect for our stay. Sofa that was a sleeper sofa wasn’t comfortable for sitting (we didn’t use it as a bed).

They couldn’t find my reservation because you guys didn’t send it over to them so they tried to double charge me after I paid the full price on your website so I feel like you guys need to work on that

The room was amazing and clean They couldn’t find my reservation because you guys didn’t send it over to them so they tried to double charge me after I paid the full price on your website so I feel like you guys need to work on that

All was good.

breakfast was rarely ready on time. I planned my stay around being able to eat and leave early for work but had to make other arrangements on most days.

Friendly helpful staff

We have stayed a few times becuz it is close to our grad student. Somehow everything this trip changed, u had to pay for parking from a sign $5.00 a day & 2 cars were broken into!?! When u empty bathroom trash cans don't leave them empty on the bathroom counter u r supposed to clean. When u take dirty towels, put clean ones back immediately. Good Luck, cuz things have changed.

Superb

Superb

I am currently fighting with Hotels.com for a refund, Marriott said they can’t give me a refund because I didn’t book my stay through them. Terrible customer service with Hotels.com so far. Pros of this hotel: pool and spa were a lot of fun for the my kids, pretty courtyard, central location, nice breakfast, relatively cheap price. Cons of this hotel: bed bugs, buildings smell, some rooms are worn down, too close to the highway (loud at night), very loud HVAC system. Don’t book this hotel, not worth it. No offense to the staff, they are trying their best I think.

Great location, I like the kitchen area with a mini stove and refrigerator. Furniture was a little outdated

Great location, I like the kitchen area with a mini stove and refrigerator. Furniture was a little outdated

Good hot breakfast 😋

Exceptional

Clean room friendly staff

The staff was extremely helpful and friendly. They moved our room when the fire alarm in our first room malfunctioned. The fire alarm in our room malfunctioned, we were moved to a different room

The staff was extremely helpful and friendly. They moved our room when the fire alarm in our first room malfunctioned. The fire alarm in our room malfunctioned, we were moved to a different room

Location The parking arrangements with little space to back out with utility vehicles parked behind the spaces

Clean , clean smell, spacious rooms. Lady at breakfast was great. She was on top of everything & very friendly.

Room needs improvements. Kitchen stove was damaged and some bathroom tiles were broken. Pool was dirty. Breakfast was good no complaints. Staff was friendly and kind.

It was a neat set up. Quiet, had everything we needed, everything was tidy. Some of the walls, doors, and floors had some minor damage or stains

Location was great. Staff was great. Wreaked of marijuana. Room was not clean. Bathroom has pubic hair in the shower.

Breakfast was just OK, Staff was Friendly and courteous. Room was clean and towels were soft and not scratchy. Overall a very nice experience

Went up to room, looked around, walked back down and turned in keys and left. Things were broken and dirty.

I told the front desk about this, and they said they knew about the problem and that someone was coming to fix the fire detection later this week. This means they knew about it, and sold us the room anyway? The desk told us they couldn't refund us, but would compensate us with Marriott points- I still haven’t seen those... Disappointing stay!

I love that the staff and the property was very clean and had everything that we needed

Hotels.com has a picture of the room under studio as having a door between the bedroom and living room but our room didn’t. When I questioned at desk they said that was 1 bedroom suite only. Your site needs to change their pictures

Loved the location!! Great price for the area. The pool area is nice. The front desk staff was very friendly and accommodating. Some doors are out of order, the breakfast staff was a bit over barring as well, also no ice makers and our suite freezer never created any ice either.

I liked the home style setting of the room with kitchen, living room and bedroom. I also felt that the location was very central to everything we wanted. Food was great and everything was comfortable. I wish they kept coffee out during the day.

The location and the breakfast was really good! Rooms are in separate units.

Great place extremely helpful. Will stay here again

Na

Yes

Yes

The set up was really nice. It was like an apartment. I will definitely be staying there again

Clean room, staff at front desk was very helpful. We stayed in a suite with 2 king beds (there were 4 women), and the bedrooms and bathrooms were great but the living space could have used more chairs for just hanging out. We had a bad experience on 2/21and 2/22 in the am at breakfast - the staff person kept loudly telling guests to close the lids of the warming bins, then the next day she came up to our table x2 asking if we needed anything but essentially telling us that we needed to move along. She was rude. On Monday morning 4/23 the staff at breakfast were helpful and nice.

Clean room, staff at front desk was very helpful. We stayed in a suite with 2 king beds (there were 4 women), and the bedrooms and bathrooms were great but the living space could have used more chairs for just hanging out. We had a bad experience on 2/21and 2/22 in the am at breakfast - the staff person kept loudly telling guests to close the lids of the warming bins, then the next day she came up to our table x2 asking if we needed anything but essentially telling us that we needed to move along. She was rude. On Monday morning 4/23 the staff at breakfast were helpful and nice.

Our room was clean, stocked and well kept. The fitness center was adequate and the breakfast was appreciated. My only complaint was the bed pillows were very used and need to be updated.

Our room was clean, stocked and well kept. The fitness center was adequate and the breakfast was appreciated. My only complaint was the bed pillows were very used and need to be updated.

The layout of the room and the location and the service as well as breakfast. The hot tub was a weird green color and our hotel room had some bugs inside.

Yes, the staff was courteous.

Yes, the staff was courteous.

Breakfast and ease

The next morning they offered her a different room… And when she was moved to the new room, her and her husband were greeted with a large pile of dog waist in the middle of the new room. Literally, a pile of dog crap in a hotel room that was supposedly cleaned. Since the rooms had been prepaid through Hotels.com, the front desk, staff suggested that I call Hotels.com so they could request a refund. When the agent at Hotels.com contacted the property, she talked to two different people at the hotel, one being the manager, and they both declined the refund… And instead offered $20 in snack vouchers, and some Marriott points. I can’t imagine what type of conditions qualify for a refund… But I would hate to see what it takes to have that hotel really care enough about customer service to offer a refund… I guess feces on the floor isn’t a big deal to them.

The next morning they offered her a different room… And when she was moved to the new room, her and her husband were greeted with a large pile of dog waist in the middle of the new room. Literally, a pile of dog crap in a hotel room that was supposedly cleaned. Since the rooms had been prepaid through Hotels.com, the front desk, staff suggested that I call Hotels.com so they could request a refund. When the agent at Hotels.com contacted the property, she talked to two different people at the hotel, one being the manager, and they both declined the refund… And instead offered $20 in snack vouchers, and some Marriott points. I can’t imagine what type of conditions qualify for a refund… But I would hate to see what it takes to have that hotel really care enough about customer service to offer a refund… I guess feces on the floor isn’t a big deal to them.

It was very clean. The front desk was very polite Also, the room was very clean and also I had a little problem with the refrigerator and they fixed it. What away very close to restaurants nice neighborhood.

Clean room & staff was helpful with door issues. We had the 2 bedroom suite w/ 2 King beds & 2 bath accessible room. Only problem was the buzzing / humming sounds from the security room. Wewill be back in a few months for another visot to my grad student.

Clean room & staff was helpful with door issues. We had the 2 bedroom suite w/ 2 King beds & 2 bath accessible room. Only problem was the buzzing / humming sounds from the security room. Wewill be back in a few months for another visot to my grad student.

The room had some issues. I notice the shower tiles had mold on them, that I wiped off...the floor molding in the shower area had mold on it and it looked like no one had ever cleaned behind the door. The shower head was a rain shower so you couldn't really adjust it that well. When I first turned it on, the water was spilling out the open area onto the floor and I had to get towels to mop it up. It was a very old place. When I came in the side door, there was a strong mold smell. The breakfasts were great each morning and the maintenance staff was quick to fix my tv that kept loosing a signal. The last two days it went out again and I didn't bother to contact them because they had been to my room three times by then.

The room had some issues. I notice the shower tiles had mold on them, that I wiped off...the floor molding in the shower area had mold on it and it looked like no one had ever cleaned behind the door. The shower head was a rain shower so you couldn't really adjust it that well. When I first turned it on, the water was spilling out the open area onto the floor and I had to get towels to mop it up. It was a very old place. When I came in the side door, there was a strong mold smell. The breakfasts were great each morning and the maintenance staff was quick to fix my tv that kept loosing a signal. The last two days it went out again and I didn't bother to contact them because they had been to my room three times by then.

Check in was perfunctory and not too helpful. The property has several detached buildings. When I tried to get in the door I was advised by the staff to use, the electronic door didn’t open. I had to move tho e car 2x to find a door that worked. After a long walk to get to my room, I opened the door and found the heat roaring up to 78 degrees. I had to turn the a/c on to make the room habitable. The room was very basic and had scuffs on the walls. Not terrible but not very comfortable overall.

Check in was perfunctory and not too helpful. The property has several detached buildings. When I tried to get in the door I was advised by the staff to use, the electronic door didn’t open. I had to move tho e car 2x to find a door that worked. After a long walk to get to my room, I opened the door and found the heat roaring up to 78 degrees. I had to turn the a/c on to make the room habitable. The room was very basic and had scuffs on the walls. Not terrible but not very comfortable overall.

The front desk clerk on day shift Ms Hirlene was great she answered all my questions and the night shift front desk clerk was great as well anything I needed she made sure I had I don’t know her name but she worked the night of 1/31/26

In my room in particular, the stove top was cracked in half and they tried to glue it back together. The faucet in the shower required an enormous amount of pressure to turn, and there was metal to metal scraping noise. The sofa was old, tattered and sagged quite ridiculously. The breakfast looked so un appetizing that I went to a restaurant for breakfast The idea that this has an 8.8 rating on hotels.com makes me wonder if they weren't counting ratings from when it was built in the 90s. I paid for two nights and left after one

In my room in particular, the stove top was cracked in half and they tried to glue it back together. The faucet in the shower required an enormous amount of pressure to turn, and there was metal to metal scraping noise. The sofa was old, tattered and sagged quite ridiculously. The breakfast looked so un appetizing that I went to a restaurant for breakfast The idea that this has an 8.8 rating on hotels.com makes me wonder if they weren't counting ratings from when it was built in the 90s. I paid for two nights and left after one

The room was nice

The room was nice

Great room great stay

Great room great stay

Cleanliness and efficiency was a plus to the welcoming and well-thought of layout of the entire area. Definitely a great destination to visit. It said indoor pool in the description but it was outside in an area. The pool was amazing or atleast it looked like it. If it wasn’t for the wintry temperatures I would have went in before leaving. It was the only sad thing about my trip and it was going to be the main attraction during my birthday trip. :(

Room location, size Blaring light outside window plus street light.

Clean, professional staff, good location near UNF, quiet and peaceful (away from busy traffic) and they have a great breakfast

The breakfast wasn't that good wasn't a big selection same thing almost every morning

Everyone was nice and polite Pool and hot tub were dirty Breakfast didn’t have much selection

The property and rooms are in need of updating and show their age. The bathroom and shower are inadequate to other properties, as are the bed and linens. There are better choices in the area.

The property and rooms are in need of updating and show their age. The bathroom and shower are inadequate to other properties, as are the bed and linens. There are better choices in the area.

Room size and overall quality of the hotel Hair was all over the bathroom.

room was clean. lobby area for the 100 building is worn, needs new carpeting and front door.

room was clean. lobby area for the 100 building is worn, needs new carpeting and front door.

Room was okay. Staff was very friendly.

Room was okay. Staff was very friendly.

More options for breakfast would have been nice.

More options for breakfast would have been nice.

My room was infested with bugs 🐛

My room was infested with bugs 🐛

The room had a coffee maker, but lacked a coffee pot to brew the coffee. It has a nice TV, but it didn't have any cable channels or working APPs that could be used. So, the TV was more like a paper weight. Also there was definite human fluid stains on the couch that could pull out into a sleeper.

The room had a coffee maker, but lacked a coffee pot to brew the coffee. It has a nice TV, but it didn't have any cable channels or working APPs that could be used. So, the TV was more like a paper weight. Also there was definite human fluid stains on the couch that could pull out into a sleeper.

Perfect for our short trip to Jacksonville.

Perfect for our short trip to Jacksonville.

Staff was kind and responsive. Rooms were not bad Older and showers did not have full doors so the floor was flooded with water every day.

Staff was kind and responsive. Rooms were not bad Older and showers did not have full doors so the floor was flooded with water every day.

Clean

Clean

it was a close choice while visiting family. it was comfortable and employees were reachable and friendly

it was a close choice while visiting family. it was comfortable and employees were reachable and friendly

There was no kitchen, pre package breakfast sandwich and cold cereal

There was no kitchen, pre package breakfast sandwich and cold cereal

We got to hotel at 2pm. Our room was ready. But could not check in. MARRIOT wanted $25 to check in since it was not 3 pm It was an early check in. Ridiculous

We got to hotel at 2pm. Our room was ready. But could not check in. MARRIOT wanted $25 to check in since it was not 3 pm It was an early check in. Ridiculous

It was great, though the layout was a little bit odd and the furniture was old.

It was great, though the layout was a little bit odd and the furniture was old.

Amenities, room was clean and staff was great.

Amenities, room was clean and staff was great.

The room was very clean and the staff was very helpful

The room was very clean and the staff was very helpful

Just fine.

Just fine.

Spacious suite

Spacious suite

The two bedroom/two bath suite with kitchen was absolutely perfect and the staff was friendly and helpful.

The two bedroom/two bath suite with kitchen was absolutely perfect and the staff was friendly and helpful.

Room was great and customer service was wonderful

Room was great and customer service was wonderful

Towels, povided daily and trash automatically removed daily

Towels, povided daily and trash automatically removed daily

Old

Old

This is my second stay. Each time I have enjoyed being there.

This is my second stay. Each time I have enjoyed being there.

The room was spotless and Blake was great. Will definitely stay here again.

The room was spotless and Blake was great. Will definitely stay here again.

It was decent

It was decent

Usually residence inns are clean. This one not so much. Inside the room the kitchen was pretty dirty and the dishwasher broken. Oven pretty old and dirty. People used the court yard to smoke marijuana. If you travel with a dog this place is ok otherwise stay somewhere else.

Usually residence inns are clean. This one not so much. Inside the room the kitchen was pretty dirty and the dishwasher broken. Oven pretty old and dirty. People used the court yard to smoke marijuana. If you travel with a dog this place is ok otherwise stay somewhere else.

Wonderful

Wonderful

No breakfast needed

No breakfast needed

It was raining. Didn't get to enjoy. Very short on wash cloths and towels. Got tired of asking and waiting. Went to the store and purchase some

It was raining. Didn't get to enjoy. Very short on wash cloths and towels. Got tired of asking and waiting. Went to the store and purchase some

Very nice and less than ten minutes from shops and food.

Very nice and less than ten minutes from shops and food.

It feels like home. The rooms are complete with kitchens.

It feels like home. The rooms are complete with kitchens.

I like the location/area; not far from restaurants, etc.

I like the location/area; not far from restaurants, etc.

Spacious rooms

Spacious rooms

Accomodation was average

Accomodation was average

Everything about this property was excellent

Everything about this property was excellent

Right next to highway which was super loud and hard to sleep. People smoking right outside hotel all the time where we had to enter. Room smelled like fish or something cooked. Room had tons of lights that stayed on at night and made it hard to sleep and the blackout curtains are never blackout enough…what is the deal with hotels and their blackout curtains.

Right next to highway which was super loud and hard to sleep. People smoking right outside hotel all the time where we had to enter. Room smelled like fish or something cooked. Room had tons of lights that stayed on at night and made it hard to sleep and the blackout curtains are never blackout enough…what is the deal with hotels and their blackout curtains.

Quiet location near shopping and restaurants.

Quiet location near shopping and restaurants.

I was only there for one night, but the studio suite was BEAUTIFUL!! Lots of room, an almost full stocked kitchen(-ette), wonderful bathroom area, comfy bed. I'll be looking for this hotel when I stay in other cities.

I was only there for one night, but the studio suite was BEAUTIFUL!! Lots of room, an almost full stocked kitchen(-ette), wonderful bathroom area, comfy bed. I'll be looking for this hotel when I stay in other cities.

Enjoy stay there very nice place

Enjoy stay there very nice place

Rooms were clean and Samantha at the front desk was amazing!

Rooms were clean and Samantha at the front desk was amazing!

This is our second time to stay in this branch..The first time was great but last wknd was good..For both times, we have our chihuahua with us as they allow pets in the facility.We requested for ground floor room the very end accessible to the exit door but around 2 am , there were guest arriving and our dogs were startled and started barking, moreover once the dogs are barking , the guests that arrived whistled so the dog bark again then the guest whistled again..It’s like taunting. After that front desk called us and said we need to control our dogs..We requested the end room for easy access and also less people coming in and out and less bothersome to others..In all these years that we have stayed in a motel that are pet friendly, this was the first time we were reprimanded to control our dogs..If your hotel had problem with dogs barking when awaken by other guests then you should not allow dogs to begin with plus you should have let new guests know that there’s a dog in the end room ..There should have a designated rooms for guests with pets because it’s not fair for guests in front of our room to hear barking when they arrived.Why didn’t you put the new guests that arrived early in the morning at a different wing of the hotel? How exactly do you control the dog because at that very moment we cuddled them and reassured them that it’s okay but they are PETS. They bark when startled.Will never stay there again.

This is our second time to stay in this branch..The first time was great but last wknd was good..For both times, we have our chihuahua with us as they allow pets in the facility.We requested for ground floor room the very end accessible to the exit door but around 2 am , there were guest arriving and our dogs were startled and started barking, moreover once the dogs are barking , the guests that arrived whistled so the dog bark again then the guest whistled again..It’s like taunting. After that front desk called us and said we need to control our dogs..We requested the end room for easy access and also less people coming in and out and less bothersome to others..In all these years that we have stayed in a motel that are pet friendly, this was the first time we were reprimanded to control our dogs..If your hotel had problem with dogs barking when awaken by other guests then you should not allow dogs to begin with plus you should have let new guests know that there’s a dog in the end room ..There should have a designated rooms for guests with pets because it’s not fair for guests in front of our room to hear barking when they arrived.Why didn’t you put the new guests that arrived early in the morning at a different wing of the hotel? How exactly do you control the dog because at that very moment we cuddled them and reassured them that it’s okay but they are PETS. They bark when startled.Will never stay there again.

Great place to start!

Great place to start!

I had procedures at the Mayo Clinic on Thursday and Friday. The room was a much needed place to totally relax and rest. It was both comfortable and clean and spacious, too! We'll definitely stay here again next time.

I had procedures at the Mayo Clinic on Thursday and Friday. The room was a much needed place to totally relax and rest. It was both comfortable and clean and spacious, too! We'll definitely stay here again next time.

Rooms were very nice

Rooms were very nice

Charged me $500 for smoking when I don't smoke. Had a pot of tea on to boil and while waiting for it I fell asleep and the burning smell woke me up. When I got up realized automatically what happened the water evaporated and burnt the tea bags I called and they sent maintenance down to assist me in cleaning the smoke out of the room but to charge me $500 and to tell me smell like cigarettes in the room when they knew what it was is ridu

Charged me $500 for smoking when I don't smoke. Had a pot of tea on to boil and while waiting for it I fell asleep and the burning smell woke me up. When I got up realized automatically what happened the water evaporated and burnt the tea bags I called and they sent maintenance down to assist me in cleaning the smoke out of the room but to charge me $500 and to tell me smell like cigarettes in the room when they knew what it was is ridu

My family and I stayed at the Residence Inn by Marriott and the location was great. The staff was very friendly and welcoming when we arrived and throughout our stay. My kids enjoyed the pool and the continental breakfast was good as well.

My family and I stayed at the Residence Inn by Marriott and the location was great. The staff was very friendly and welcoming when we arrived and throughout our stay. My kids enjoyed the pool and the continental breakfast was good as well.

This hotel needs a good cleaning

This hotel needs a good cleaning

Overall good hotel!

Overall good hotel!

Only 10 min from Mayo Clinic Good price for the rooms Clean and nice that that the rooms have small kitchenettes Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

Only 10 min from Mayo Clinic Good price for the rooms Clean and nice that that the rooms have small kitchenettes Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

Room size

Room size

The location was great, peaceful and quiet, my wife and I got some needed rest

The location was great, peaceful and quiet, my wife and I got some needed rest

Was surprised to have to pay an additional $5 to park. Seems like an add on that was unnecessary.

Was surprised to have to pay an additional $5 to park. Seems like an add on that was unnecessary.

Only thing i didn't like was not only are u paying for a room u also pay for parking

Only thing i didn't like was not only are u paying for a room u also pay for parking

The stay was good. Staff nice. As much as I paid for 2 nights and 3 days, I got the room they had left that was the size I requested, although I had booked way ahead of time. I don’t like accessible rooms, I didn’t pay for an accessible room but that’s all they so called had left. And I paid for my room. They hold $50 per night in incidental fees. You pay $5 a night for parking. Comfy and but I won’t book here again in fear I’ll get a room I don’t want. The only part of breakfast that was good was the eggs and bacon and coffee. I didn’t see any toast options the 3 days there.

The stay was good. Staff nice. As much as I paid for 2 nights and 3 days, I got the room they had left that was the size I requested, although I had booked way ahead of time. I don’t like accessible rooms, I didn’t pay for an accessible room but that’s all they so called had left. And I paid for my room. They hold $50 per night in incidental fees. You pay $5 a night for parking. Comfy and but I won’t book here again in fear I’ll get a room I don’t want. The only part of breakfast that was good was the eggs and bacon and coffee. I didn’t see any toast options the 3 days there.

Comfortable but having children jumping and running all over the room above our room all 4 nights was torture and lost sleep noise till 1am every night. Only called front desk once to complain then gave up

Comfortable but having children jumping and running all over the room above our room all 4 nights was torture and lost sleep noise till 1am every night. Only called front desk once to complain then gave up

Great room!!

Great room!!

El hotel es excelente limpio, excelente ubicación el personal muy amable, el desayuno muy bueno y variado caliente y con muy buena presentación. Recomendado

El hotel es excelente limpio, excelente ubicación el personal muy amable, el desayuno muy bueno y variado caliente y con muy buena presentación. Recomendado

Great place for large families.

Great place for large families.

Everything is nice

Everything is nice

Love !!! Will be back

Love !!! Will be back

Best location, services good. Great free breakfasts.

Best location, services good. Great free breakfasts.

They never mentioned a $5.00 parking fee… which is ridiculous as this place has plenty of property for parking.

They never mentioned a $5.00 parking fee… which is ridiculous as this place has plenty of property for parking.

Great convenient location

Great convenient location

It was a lovely, cozy room for the price.

It was a lovely, cozy room for the price.

Simply amazing!!

Simply amazing!!

Staff was friendly, helpful and polite

Staff was friendly, helpful and polite

Did not know that we had a kitchen till in the room. Convenient but not used. Did not know of the pay for parking. Check in times should not be so late and checkout so early. Not even paying for a full day of stay.

Did not know that we had a kitchen till in the room. Convenient but not used. Did not know of the pay for parking. Check in times should not be so late and checkout so early. Not even paying for a full day of stay.

Great staff at front desk. Housekeeping is not detailed oriented

Great staff at front desk. Housekeeping is not detailed oriented

Room was clean and well equipped. Staff was very friendly and helpful.

Room was clean and well equipped. Staff was very friendly and helpful.

Everything I love about Marriott, I was not disappointed, nice area, clean, great staff very helpful and kind. As always, it's like being home away from home.

Everything I love about Marriott, I was not disappointed, nice area, clean, great staff very helpful and kind. As always, it's like being home away from home.

Our day was very comfortable and we were able to be by everything

Our day was very comfortable and we were able to be by everything

Great property

Great property

The rooms were not worth what we paid for them. The one rooms carpet made the entire room stink. The other room had mold and was dirty. The mini fridge was warm. We were also expecting to be on the water. The “breakfast “ was also a joke!!

The rooms were not worth what we paid for them. The one rooms carpet made the entire room stink. The other room had mold and was dirty. The mini fridge was warm. We were also expecting to be on the water. The “breakfast “ was also a joke!!

Friendly staff.

Friendly staff.

Clean and spacious room. However, thin floors. Someone walking around all night above me. Also a loud buzzing sound coming and going from fridge I think, all night long.

its ok

Reservation was cancelled due to proximity of Jazz Festival

Stay was excellent. Room was cozy. Breakfast had something different everyday but enough variety for everyone. Only down side was pool was green and we couldnt swim - glad we had enough other activities to keep us busy.

The kitchen to the front desk. Rooms are so green. The area is beautiful, and breakfast were good

The stay here was another watse of money and watse of our discount of 181. The property looked as if it was okay,until we started to relax. Pool was green and unswimmiable. We tried to watch a movie on the lay out couch bed it was broken. Left out to go working at the Jazz fest. Was accused of smoking in room. Had to show at that time we was not in room , was in uber heading downtown, showed time stamped videos and pictures. I have to record everything for work. So this was not a good place to stay. Only good thing was the breakfast and the employee that cooked it Ms.Cleanya was her name. She made it worth staying. We could enjoy amenities. They were not in working condition

Pool wasn’t clean couldn’t go swimming. Some stuff was out dated. Noisy from the interstate. Good suite size and breakfast.

Family oriented. Everything you need is on the property. Location is central to everything if you need to leave. The customer service was top tier!!

I very nice place to stay.

The stay was fine. There was no coffee pot in coffee machine. The door closest to our room was broken and had to walk a little more (I have a disability and walk with a walker). I was told we could get another room if we wanted but I declined the offer.

Hotel was older but clean - bed was comfy. Good for the price☺️

Breakfast was below average, bacon available on certain days only, the side door didn't work, had to go around with all of our stuff, the room didn't get cleaned daily, and bed bugs may be an issue, kids were bit... So not too great

The first room they put us in reeked of urine! Because this hotel allows pets, it was clear that pets said soil the carpet and I just sprayed air fresh to clean it up. There were dogs in the breakfast area and dogs all around the property. Well, I love dogs and even own one, I do not want to stay in a hotel room where dogs are previously been in and sold on the carpet!

Quiet

👌

Very nice, quiet

It was an absolute blast! The staff is super friendly and professional. Every time we arrive, we feel like we’re part of the family.

It was nice to have a kitchen available, however with no pots or pans (not that we needed them), and the stove top was questionable as to whether or not the burners were still connected. We also had a coffee machine, with no coffee pot. The sofa was torn and the cushions were collapsing. One of the dining chairs had been scribbled on with a pen, and the closet door in one of the rooms had something splattered across it. In addition to this, we did back up to a major highway, and the noise from the cars all night kept me awake the first night. Overall decor is outdated, brown and just very tired.

My room was great and very spacious. The kitchen area was a bonus! The lighting was perfect. Everyone was very nice and wanted to help. I truly enjoyed my stay.

Little old, but nice

I booked a 1 bedroom suite for a one night stay for 2 guests. I was very disappointed with the pullout couch . It was in very poor condition and the mattress was stained. There was no bedding provided for it, so did not use it. Since I was traveling with my daughter we just shared the bed. We got in late and had to leave early so had no time to address this. Otherwise, the hotel, free breakfast, cleanliness, and staff were very nice. Staff was excellent I suggest the pullout be upgraded, linens placed in room for it's use. Two guests doesn't always mean a couple sharing a bed.

The place we go when we go to Jacksonville to work. The staff is amazing.

Very clean lots of space in room and quiet area

Great

We felt unable to take our children to the pool as it was filled with

Amazing

Overall it was a great stay. Breakfast was very good! Only suggestion is to update sofa sleeper. Cushions were not supportive. Carpets could use an update. But it offered plenty of space and great location

Overall excellent experience

Super clean, well appointed.

Didn’t like walking over tree roots on the way to the main office. Everything else was great.

The

Room was spacious, little outdated but clean, comfortable and with all the amenities required. Staff was the highlight, friendly, helpful, attentive and breakfast buffet was BEST I’ve experienced at any of these types of hotels. The dining area was clean, well stocked, fresh, spacious and one could comfortably maneuver the buffet area. The options were wonderful from fresh fruit, yogurt, breakfast sandwiches, cereals, muffins and more! Excellent value! The staff was the star from the hotel manager that greeted us to the buffet staff to the maintenance man who was so friendly and helped us into the pool area. Everyone was happy to make our stay perfect even without asking, just genuinely hospitable people. Bravo team! Even with an outdated hotel the stay was amazing and I’d gladly stay here again.

Several entrance doors didn’t work with the key card so access was inconvenient. Room deadbolt lock didn’t work either. Front desk service and the breakfast were good.

Friendly staff

We have stayed at many Residence Inns by Marriott. The staff was friendly. Hotel a bit tired. Convenient location.

We stayed for four nights. Upon check in we were told house keeping was doing daily cleanings to include towel changes, removal of trash, vacuuming, and remaking of beds. house keeping came only once after the first night we were there then not another time at all during our stay. Two days in a row I went and informed the front desk to which they simply gave me clean towels but never even apologized. Our trash cans were full, and everything was dirty. Not to mention that the night we arrived house keeping had left a pile of trash and dirty linens in the hall right in front of our room that stayed there for over 24 hours. One of the towels in our room upon arrival was dirty to the point it looked as if if had been run over and had brown stains on it. Simply put extremely disappointing for what Marriott used to be.

Overall clean and quiet place to stay.

Great in every way!

Blake was amazing at the desk, no question or request was minimized. He exemplifies customer service in his demeanor and actions. The residence inn was clean, quiet, and comfortable and somewhere I would stay again!

Pool and hottub were not cleaned. Difficult to get our room cleaned, only wanted towels and garbage removed after 3 days.

Great breakfast and super cute set ups with the bedrooms, kitchen and bathrooms only bad thing was we had a tub and the shower curtain didnt cover the side and so the water leaked on the floor and the shoeer hwad was reallt old and had hardly any pressure( not even enough to rinse a razor).

The 2 bedroom suite was perfect!

Safe

The place was very clean comfortable and quiet. Great place to stay.

Everything was great

Amazing

Good place

Did not get down to eat breakfast but did see they had a nice setup. I would come again at another time. Nice surprise was that it was next to a public library. Shopping area was close by too.

I always like to stay there , room is very constables

During my recent stay at the Residence Inn by Marriott Jacksonville Butler Boulevard, I was thoroughly impressed by the exceptional service and amenities. The check-in process was seamless, and the staff consistently demonstrated friendliness and professionalism. My suite was spacious, clean, and well-appointed, providing a comfortable environment for relaxation. The fully equipped kitchen was a convenient feature, allowing for in-room meal preparation. Each morning, I enjoyed a complimentary breakfast with a variety of options, and the breakfast attendant’s warm hospitality made the experience even more pleasant. The hotel’s location is ideal, offering easy access to local attractions and dining establishments. Overall, my stay was outstanding, and I highly recommend this hotel to anyone visiting the Jacksonville area.

Everything went super well and I had a good valentines weekend. The cleanliness was on point and everyone is super nice.

Place was great for the price. We did have a room with a leaking sink. The bathroom could have been cleaned better, but overall our stay was quiet, location was convenient, and the process was easy. Our loft room had adequate space for three guests.

Dirty needs renovation unfriendly front desk