Delta Hotels by Marriott™ Jacksonville Deerwood

Room: Super Clean and Comfortable for myself and my 3 children. Bed: My babies wouldn't stop saying how comfy they were (double bed room). Breakfast: Don't know. Staff: friendly and available. Easy and smooth stay overall.

Delta Pantry access was great!

Ok

No hot water for shower

Very good

The welcome snack bag was a nice touch. The staff at the front desk was amazing. I would like to give Kyah Kudos she was very welcoming, warm and helpful. We were in a room where the hot water was not working, we let the staff know and immediately they moved us to another room where the hot water was working excellent customer service.

Linen was disgusting room decently clean .

I didn't like the fact that the room wasn't clean properly

Great

Nice place to stay overnight. Just crazy that you have to pay to park .

Good

food options so so and overpriced

Everything was great would recommend to family and friends

Myrna Fields

Exceptional

That it doesn't have a microwave.

Everything great location to move around the city being i am a traveling coach. That it doesn't have a microwave.

The entire staff was absolutely EXCELLENT at this location. Very friendly. We will definitely recommend this to others.

The pool was out of service, the shower water kept changing temperature, and the shower drain was clogged.

Breakfast was cooked to order, everything was clean, and the staff was excellent especially TIFFANY at the front desk

Fine hotel but definitely not 4 stars. Chipped paint, dirty shower, etc.

Loud guest talking in the hallway right in front of my door for about 15 minutes @ 1 o’clock in the morning

Very good

Clean room bar and grill and pool was open

Clean room bar and grill and pool was open

Clean room, staff was great and near lots of amenities, Dave & Busters and restaurants.

A/C wasn't working

Loved everything about this place except the cleanliness was a bit off

Towels

Wish breakfast was included in price.

Superb

Great one night ! Will definitely come again

The room was spacious and the staff was pleasant. The shower was gross. Stains on the wall, shower curtain and follow of the tub could use a deep clean. The bed frame made of wood needed touch up paint. Chips, missing paint, scratches….all could be remedied with a little tlc.

Very good

Our room had a conjoining door to the room next door, which would have been nice if we were traveling with a larger group. Unfortunately, the guests in the room next to us were rather loud and we could hear everything they said.

It was a real 4 stars hotel with nice people.

Spacious room Limited breakfast. Safe didnt work and was not repaired or replaced despite asking

The staff at this location was absolutely incredible.

Nice and clean

Nice and clean

Passable

Do yourself a favor and book elsewhere. Incidentals here were more expensive than at a higher tier Marriott. Nor did they return them. We left the rooms clean.

Nice people

Tiffany at check-in was awesome

Beautiful

One of the beds was broken and sunk-in

Very clean rooms and staff was amazing

Bar manager was very nice and the food was very good.

Thanks

The hallway on our floor had a strong dog odor that wasn’t pleasant.

The hallway on our floor had a strong dog odor that wasn’t pleasant.

Excellent

I had called and questioned the person if they charged for dog's? She asked about what kind...and how large he was. After I informed her he was 5lbs...I got the okay and the online says they allowed dog's...it DOES NOT say SERVICE DOG'S ONLY... So the charge was more than the room but i had no other choice but to pay it ...it was already dark and the surrounding area was definitely not where I wanted to go searching for another room. The bathroom.. most of the nozzles in tub and sink were about to fall off...and there was no guts for the coffee machine...I wouldn't stay there again.

Clean, safe and beautiful

We arrived on Sunday around noon. There was no ice water set out, no snacks... we asked for early check in but was told we needed to wait until 3. There literally was no people at all around. We were allowed to sit at at the pool and ordered food delivery. No one at the front desk suggested we use the hotel shuttle to obtain food/drinks.

The restaurant down stairs. The guy running it was really nice and food was good. Only thing I noticed was the floor wasn't swept. No liners in the trash cans.

The restaurant down stairs. The guy running it was really nice and food was good. Only thing I noticed was the floor wasn't swept. No liners in the trash cans.

Bar over charged us

Staff was friendly

No hot water and wasn’t informed until after I arrived, no discount on room. Asked us if we wanted money to the bar but it smelled really bad in the lobby so we didn’t even use it. Sink randomly

There was no hot water for a shower. The TV remote did not work and it took 30 minutes with someone in my room to get it to work. The door between the room looked like someone tried to break thru. First and last stay.

The room floors were sticky the bed covers had stains on them and some stains looked like dried blood, We asked for new coverings which they agreed but the longer we waited the more uncomfortable we felt in the room, We asked for an immediate refund which we were given, We rented a room at the resident Inn which was night and day difference

There was no hot water both days. The front desk did not tell me there was no hot water when I checked in. Housekeeping also took my personal items from the refrigerator after the first night and I had not checked out. No apologies, not much concern.

This is the 3rd time I've stayed at this property and still disappointed. The room floor was sticky in both my room and my co-workers as well. There was a malodor in both rooms. It would come and go but was bad enough to wake us multiple times during the night. It smelled offensive. Lastly, the $10 parking charge is not appreciated. I will be in town multiple times each month and looking for a corporate rate and consistent hotel partner. 3 times with different issues causes me to pause and re-evaluate where I will be staying.

N/A

Friendly staff, comfortable beds.

My room was not properly cleaned. It was mold under the sink in the bathroom and that’s where they put our “fresh towels” ( glad we brought our own). There was no microwave. We were on the sixth floor. Had to keep going down to the lobby just to warm up our food. It was dust around the beds and on the floor you can tell it was not properly swept and mopped. It was stains in the tub. I expected so much more from a Marriott hotel. I never stayed in one but always wanted to. I will not be returning, especially to this one.

Very nice hotel. It was a great experience overall…I would recommend and stay again on my next visit. And not to mention everything was no more then 10-18 mins away

Clean room

No ability to shower, flush toilets, brush teeth etc & ZERO refund. HORRIBLE experience.

very clean room & nice staff

There was a small stain on my sheets, but overall clean and quiet. Breakfast was good! I was not able to extend my stay not even for an hour so that was disappointing.

The room is modern, clean and the over all area feels super safe. Great service. Our bartender Ryan awesome mixologist.

Room is very good, beds comfortable I wish the breakfast would be included in the room price

I wish the breakfast would be included in the room price

Exceptional

Charged card for room that I didn't stay in... Canceled reservation prior to and was illegally charged

Charged card for room that I didn't stay in... Canceled reservation prior to and was illegally charged

Room was not as anticipated. Sheets were over the top quilt, no sheet on mattress pad. Room was 40 minutes late, and when we went to checkout at 3:45 AM, could not find anyone at the front desk. Then, over charged for the room. Not a pleasant experience, last time we’ll book and stay at a Delta Hotel.

Great location, staff was friendly and helpful. We happened to be staying while there was a local hockey tournament. Could have been loud and crazy. But the hotel staff did an excellent job of keeping control and making sure non tournament guests were able to enjoy their stay.

Great location, staff was friendly and helpful. We happened to be staying while there was a local hockey tournament. Could have been loud and crazy. But the hotel staff did an excellent job of keeping control and making sure non tournament guests were able to enjoy their stay.

The staff very courteous, and the room was excellent, enjoyed our stay very much. Cafeteria was great, good food.

The staff very courteous, and the room was excellent, enjoyed our stay very much. Cafeteria was great, good food.

Enjoyed my stay definitely will stay again. Nice staff and clean.

Enjoyed my stay definitely will stay again. Nice staff and clean.

Exceptional

Clean room and amenities

Clean room and amenities

Rooom was great. Staff was

Rooom was great. Staff was

Enjoyed my stay!!!

Enjoyed my stay!!!

The pillows and bed were both uncomfortable. The toilet was too low. We had to ask every day for more water as housekeeping didn’t check our room daily. The staff we talked to were very polite but several of them didn’t speak English well enough to communicate easily.

The pillows and bed were both uncomfortable. The toilet was too low. We had to ask every day for more water as housekeeping didn’t check our room daily. The staff we talked to were very polite but several of them didn’t speak English well enough to communicate easily.

Front desk staff and bartender were amazing. Felt welcomed at check in and checkout. Clean room. Strong shower pressure. Breakfast was decent, dinner was a lot better.

Front desk staff and bartender were amazing. Felt welcomed at check in and checkout. Clean room. Strong shower pressure. Breakfast was decent, dinner was a lot better.

charged me for parking even though I ubered. how can we dispute that?

charged me for parking even though I ubered. how can we dispute that?

Clean room and great amenities

Clean room and great amenities

Everything!! I loved my stay and I will be back.

The staff was very Courteous and friendly!

The staff was very Courteous and friendly!

The room was spotless, with modern furniture and staff was courteous. Hotel was very easy to get to, right off of the interstate.

The room was spotless, with modern furniture and staff was courteous. Hotel was very easy to get to, right off of the interstate.

Beautiful

Beautiful

customer service is not welcoming

customer service is not welcoming

Charged me for parking

this hotel was disappointing. breakfast was not included when we booked unless you want to pay for it, wifi was not accessible, you have to pay $50 if you want to check in early, and hotel rooms were not that nice (ac was not working too). also, the receptionist was not welcoming

this hotel was disappointing. breakfast was not included when we booked unless you want to pay for it, wifi was not accessible, you have to pay $50 if you want to check in early, and hotel rooms were not that nice (ac was not working too). also, the receptionist was not welcoming

The staff was an approachable, professional, and helpful. I will stay there again.

The staff was an approachable, professional, and helpful. I will stay there again.

Clean, convenient, nice staff

Clean, convenient, nice staff

I liked the updated amenities and the check in experience. Also the bathroom was very large and clean. Having a large roll-up vanity and super bright mirror and roll-in shower was really nice to have, especially when it comes to ADA compliance. The bed was lacking any sort of bed bug cover, I don’t know if this was a sign of confidence on their part, but it made me feel skeptical. Also, the towels felt like sandpaper. I kind of expected more on that front, but I only had to use them once, so I can live. Finally there seemed to be a shortage of electrical outlets. My wife and I had to move our respective night stands in order to find a bedside outlet for our phones, otherwise, the nearest outlets to the bed was on the opposite side of the room.

Room was filthy. Bill was incorrect. Not good service.

Room was filthy. Bill was incorrect. Not good service.

I had two rooms: one had zero water pressure, and the other had water that came out scalding hot.

I had two rooms: one had zero water pressure, and the other had water that came out scalding hot.

Very clean

Very clean

All of the staff went above and beyond! Very clean! Will definitely stay there again when we go to the next Jaguars game!

All of the staff went above and beyond! Very clean! Will definitely stay there again when we go to the next Jaguars game!

Arrived in around noon for an early check in. After a long early drive. There was a fee of $50 but gave us discount for half price. Worth it since we were tired and wanted to rest. Hotel is near highway and restaurants. Clean, spacious room and bathroom.

Arrived in around noon for an early check in. After a long early drive. There was a fee of $50 but gave us discount for half price. Worth it since we were tired and wanted to rest. Hotel is near highway and restaurants. Clean, spacious room and bathroom.

In contrast, the front desk agent who assisted me at checkout was courteous, respectful, and professional, creating a positive and welcoming final impression.

In contrast, the front desk agent who assisted me at checkout was courteous, respectful, and professional, creating a positive and welcoming final impression.

Wvryth

Wvryth

Very clean

Very clean

Bed sheets were dirty, and the bathtub was clogged. This is not the level of experience one would expect from a so-called 4-star hotel.

Bed sheets were dirty, and the bathtub was clogged. This is not the level of experience one would expect from a so-called 4-star hotel.

Staff was friendly and responsive. Very clean hotel.

Staff was friendly and responsive. Very clean hotel.

Did Dave & Buster's down the street

Great beds! Nice staff!

Great beds! Nice staff!

Our room had no heat. The staff tried to fix it, but could not. They brought a space heater and extra blankets. There is no bar grip in the shiwer, which has a slippery floor. The shower curtain doest fit and the bathroom floor was soaked after 2 showers. There was no bath mat provided.

Our room had no heat. The staff tried to fix it, but could not. They brought a space heater and extra blankets. There is no bar grip in the shiwer, which has a slippery floor. The shower curtain doest fit and the bathroom floor was soaked after 2 showers. There was no bath mat provided.

Location Had to pay for parking & paid for queen rooms… the beds were definitely not queen sized.

Pool should be heated

Pool should be heated

Room was run down with multiple plumbing issues. For example sink was clogged toilet and bathtub tub were all clogged while in use. Bedsheets were not clean. To top it off there was strippers coming in and out both at night and in the morning.

Room was run down with multiple plumbing issues. For example sink was clogged toilet and bathtub tub were all clogged while in use. Bedsheets were not clean. To top it off there was strippers coming in and out both at night and in the morning.

I thought the hotel was very nice and the people were very friendly. Although I needed more towels and I requested them twice before getting them. Other than that, everything seemed to go very well.

I thought the hotel was very nice and the people were very friendly. Although I needed more towels and I requested them twice before getting them. Other than that, everything seemed to go very well.

Clean room, courteous and helpful staff

Clean room, courteous and helpful staff

Cleanliness of room was very poor and had plumbing issues with sink, bathtub, toilet

Cleanliness of room was very poor and had plumbing issues with sink, bathtub, toilet

La habitación y camas limpias y confortable

La habitación y camas limpias y confortable

No

Very helpful and polite reception by “ Gigi”

Very helpful and polite reception by “ Gigi”

Clean room

Clean room

I went to the concert that night, the same lady was by the front desk giving compliments to everyone that looked really nice. She was also giving restaurant ideas to people that asked. My room was clean and comfy. I'll 100% stay at this location again. IGNORE THAT 1 BAD REVIEW. IT'S WORTH IT!

I went to the concert that night, the same lady was by the front desk giving compliments to everyone that looked really nice. She was also giving restaurant ideas to people that asked. My room was clean and comfy. I'll 100% stay at this location again. IGNORE THAT 1 BAD REVIEW. IT'S WORTH IT!

I paid for breakfast with my reservation and clearly showed the front desk agent but she stated it was not showing on her end

I paid for breakfast with my reservation and clearly showed the front desk agent but she stated it was not showing on her end

The staff is exceptional. Very comfortable. My bed sheets were stained and the floor molding for the entry area to the room was not tacked down. There had been fresh coat of paint on the ceiling I knew this because the painter didn’t clean very well as there were paint drops all over the floor.

The staff is exceptional. Very comfortable. My bed sheets were stained and the floor molding for the entry area to the room was not tacked down. There had been fresh coat of paint on the ceiling I knew this because the painter didn’t clean very well as there were paint drops all over the floor.

Rooms were clean, staff was helpful, Ryan the bartender was amazing!

Rooms were clean, staff was helpful, Ryan the bartender was amazing!

Good

Good

Staff were nice. Bed was uncomfortable and comforter and pillows hard. It was not the usual comfortable Marriott bed. Stayed three nights and then moved to Holiday Inn

Staff were nice. Bed was uncomfortable and comforter and pillows hard. It was not the usual comfortable Marriott bed. Stayed three nights and then moved to Holiday Inn

It was a quick trip to stay adter a football game and before a cheer competition but the athletes and their families enjoyed our stay.

It was a quick trip to stay adter a football game and before a cheer competition but the athletes and their families enjoyed our stay.

The room was very clean.

Very clean and quiet.

Very clean and quiet.

However the bathroom floor was dirty and the heat didn't work.

However the bathroom floor was dirty and the heat didn't work.

Yes

Yes

Courteous staff clean rooms bartender was knowledgeable and very nice. Over all great staff. Will stay again when in area.

Courteous staff clean rooms bartender was knowledgeable and very nice. Over all great staff. Will stay again when in area.

I loved this hotel

I loved this hotel

Hotel staff was inviting, helpfull and courteous. The room was spotless.

Hotel staff was inviting, helpfull and courteous. The room was spotless.

Friendly staff, comfortable stay

Friendly staff, comfortable stay

The property was amazing in every way except for the floor of our room was filthy, it had not been swept or vacuumed after the last person staying.. at least the bed was clean and the property would have been a 5 start if not for the cleanliness

The property was amazing in every way except for the floor of our room was filthy, it had not been swept or vacuumed after the last person staying.. at least the bed was clean and the property would have been a 5 start if not for the cleanliness

Friendly staff..

Friendly staff..

Overall the hotel was ok but they do need to work on their cleanliness. When I first walked in, the room looked nice, the beds looked good but as i took a closer look into things i was a little concerned. There was a stain on the duvet/comforter, the white towels had yellow stains on them, the tub was a little dirty, there were no bags in the trash can and there was a used, open hand soap bar that most hotels have individually wrapped/unopened. (Not reusable) I paid for a king bed and to my surprise when I walk in the room there are two queen beds. I called the property to question why and they claim they sold out. I was not informed of this when checking in and I paid more for the king bed verse the two smaller beds. I ask the receptionist to compensate me for the difference and they said they couldn’t do that. Overall it’s a 2/3 for me out of 5.

Overall the hotel was ok but they do need to work on their cleanliness. When I first walked in, the room looked nice, the beds looked good but as i took a closer look into things i was a little concerned. There was a stain on the duvet/comforter, the white towels had yellow stains on them, the tub was a little dirty, there were no bags in the trash can and there was a used, open hand soap bar that most hotels have individually wrapped/unopened. (Not reusable) I paid for a king bed and to my surprise when I walk in the room there are two queen beds. I called the property to question why and they claim they sold out. I was not informed of this when checking in and I paid more for the king bed verse the two smaller beds. I ask the receptionist to compensate me for the difference and they said they couldn’t do that. Overall it’s a 2/3 for me out of 5.

Loved our stay, staff were nice and hotel was clean.

Loved our stay, staff were nice and hotel was clean.

Never stayed there

Never stayed there

We had a great stay. Very comfortable rooms and a great, comfortable bed.

We had a great stay. Very comfortable rooms and a great, comfortable bed.

We were in traveling for a wedding and were dreading a 5 day stay at any hotel. However, Staff was amazing! The pantry was extremely helpful for traveling for 5 days with small children. Huge shout out to Tiffany at the front desk and Ryan at the bar! It’s great people like them that really make you want to be loyal to a company.

We were in traveling for a wedding and were dreading a 5 day stay at any hotel. However, Staff was amazing! The pantry was extremely helpful for traveling for 5 days with small children. Huge shout out to Tiffany at the front desk and Ryan at the bar! It’s great people like them that really make you want to be loyal to a company.

Good and Clean ,

Good and Clean ,

Clean and staff are nice

Clean and staff are nice

My room only one full size bath towel when I informed the person at the desk at check out she sarcastically said well all you had to do was call down and we would’ve brought you some more back up as if I was trying to get a discount on the room. I was just trying to inform her of that so I didn’t get charged for a towel I did not remove. Main switch to the thermostat was shut off. Had to call down and figure out how to get that to work. Didn’t cool room.

The staff was wonderful with my puppy

Nice rooms

Everything

The hotel was ok. That’s all. The only thing I didn’t like was the $100 holding fee just to stay at the hotel. If I didn’t have it, it would’ve been a waste. The condition of the room could’ve been better and how clean it was.

Great time

Staff was very friendly and helpful

Clean room

The bartender Ryan was very personable, helpful.

Beautiful hotel close to everything and my family! Super comfortable stay and I was able to connect to Netflix. The pool was beautiful and gym was great! I even requested to extend my stay and they accommodated me quickly! We did have a pet and they were very pet friendly!

very clean!

This was a great hotel! Friendly and knowledgeable staff. The hotel is well kept. Super clean and spacious rooms. Convenient parking, good dining options. I had no issue throughout my stay and highly recommend staying here.

Clean room. Very friendly staff.

Super comfy bed and quiet spot

Nicely renovated property at a reasonable price. Friendly and helpful staff.

Parking was easy and the room was very nice and clean. WiFi was easy to access. The only downside to the stay was the morning we were to check out my room was accessed twice by housekeeping while I was in there. The first time they woke me up from my sleep and after the apologized I put the do not disturb on the door where 30 to 40 minutes later it was opened again by housekeeping. My check out wasn’t until 12 at latest and this made me feel like the hotel wanted me out on their time not mine. I won’t recommend this hotel to any friends and family for this reason. I’ve never had this happen at any other hotel or motel.

Great experience

This was our first time staying at Delta hotels by Marriott. We didn’t know what to expect, but we’re very pleasantly surprised. This hotel is incredibly clean, has a small café area that is more like a restaurant than you would expect the rooms were spacious and very comfortable. We will be staying at more like these in the future! The staff was excellent and service was perfect!

Great location. Great room. 10/10

Room was filthy. Dirty sheets and pillow cases. The tub and sink had hair in them and was dirty. The tub was clogged and water, drained, very slowly and pooled as we took showers. The hand towels were dirty. The refrigerator didn’t work and our food went bad overnight. There was no microwave in the room. Toilet seat was broken.

There is an automatic aerosol sprayer in the lobby that sucks the oxygen from your lungs. It is horrible you almost want to run to the elevators to escape. I was charged an exorbitant pet fee after check out that I wasn’t aware of. So beware if you are traveling with a pet. The bed’s comfortable and the pool is nice.

The lobby is heavily perfumed with an automatic aerosol spray making the lobby difficult to breathe in and I requested a late checkout but my key cards turned off automatically so my belongings were locked in the room and I had to stop loading the car half way through to get a new card making checkout even later.

Clean and quiet. Nice room. Easy parking, plenty of spaces. 5 minute drive to mall. Johns Town Center

Great place. I was there a couple of nights in a business trip.

Excelente como siempre una agradable estadía

Very kind staff to welcome me Tiffany even remembered my first name throughout my stay. Pleasantly surprised quiet, exceptionally clean, wonderful room & inviting bed. Even the shuttle & driver kind and got me to where I needed to be. This was pleasant surprise for my trip to Jaxonville. I would definitely recommend to everyone this hotel & likeable staff as a great choice to stay in this area.

Great

The air conditioner did not work and we had to change rooms in the night.

Bed comforts are great food can’t tell haven’t eat there but the hotel is very comfortable.

Hotel was nice but two issues. We saw the menu in lobby area so we wanted to order off the grill for breakfast was told no voucher we had to get continental even though we were told at check in we didn’t need a voucher. Next issue was pet policy isn’t followed. While on elevator the door opens and a two dogs barg in one was well over 40 lbs and you can only have one in policy my son is petrified of dogs and did not want to get on the elevator the rest of the trip because he was scared. Hotel is nice looking overall

My room - the beds were not made when I got to the room at 9pm. My Son’s room - the bathroom sink was backed up with brown smelly water. Maintenance came to the room and tried to fix the sink, but to no avail and the smell was overwhelming. At 11pm they had to relocate to a new room with 2 young children.

Had an excellent stay at the Delta Hotel! The location couldn’t have been better! Just minutes from MEPS, it made getting to the morning swearing-in ceremony stress-free. From the moment I arrived, the staff was warm, friendly, and welcoming. The room was clean, comfortable, and exactly what I needed for a quick reset. All listed amenities were available, and the pool was refreshing. I didn’t have time to try the gym, but it looked well-equipped. Overall, a true 5-star stay with exceptional service.

Excellent!! Very clean, very safe, and the staff is amazing. We will be staying here on all our trips going through Jacksonville.

Decent clean and friendly

Excelente 1000% recomendado... Muy buen trabajo sigan así mil gracias

The room was beautiful. The staff member that checked me in was completely unprofessional and was unwilling to help me. He charged me twice for my room. I reached back out to the property and the front desk person Marco was helpful and provided me with the general manager's information.

The lobby smells like sewer gas. The front desk staff aware.

Good price, decent place, nice staff

I was in room 313 the room stayed hot I complained to the front desk all I was told is there was no available rooms to move to and someone would come up to check the ac and no one ever showed up

Location was convenient.

Nice

Even the bartender and barista were amazing.

Please place microwaves in the rooms. It doesn't make sense to have refrigerators in the rooms but not provide microwaves. There is one "shared" microwave for all residents.

Had a wonderful time

The sheets where no clean and the shower did not work properly

Tub was nasty sink was rusty towels were dirty

We didn’t have time to check the property around

One of the mattress had dark stain which was visible through sheet. Phone charger needed fixing. Tub floor stain and stopper issue. Asked for another room, was denied with the reason that wall charger was fixed but new sheets had hair not belonging to us. Night manager not customer service oriented and was rude. Won't be returning.

Jj

Nice hotel with just the right amount of convenience and comfort. Good rooms solid beds and easy access to surrounding area.

The hotel is very nice the bed where extremely comfortable. Its also not far from the store and other places to eat . Definitely will return.

Very quite to take a brake in a hotel area

Bad

Staff are friendly, the hotel is very modern and clean. Definitely would stay again if I’m in the area.

The hotel itself is great. The hotel has a bit of a smell to it, at least my room did. Maybe a sewer issue. I stayed at this hotel years ago when it was called Red Lion and it had the same sort of smell so again maybe it’s the sewage issue. Hotel is very lovely although.

Clean , friendly staff

My only mishap is that the plugs to charge things could use some service. I shouldn’t have to wiggle it around to get my phone to charge.

Customer Service was amazing but the rooms were terrible i had to get switched to 2 different rooms after the one we checked in the rooms were too hot and having to move everything i had was such a hassle the need to improve and fix the ac units and check them daily because i was very disappointed with this stay.

The hotel and room were lovely. The man who checked us in was awesome!! However the ridiculously loud banging at 10 am on our door was unexpected as the checkout time was noon. When we responded the rude person on the other side of the door that we were still in the room, he yelled checkout is 11.

Overall excellent

A

I like the cleaniness and famiky friendly atmosphere

Property was in a good location

Everyone was very friendly. I appreciated the hospitality. The location was perfect for what we needed. However, there could have been more attention to detail when cleaning the unit.

Great service and clean, updated accommodations.

Hotel was great, staff was amazing , would definitely stay again

Everything was beautiful and updated. Pillows were wonderful, beds were subpar, really hard in some spots and lumpy in others. I woke up with significant body aches and unrested.

We enjoyed staying in your hotel, however, the AC did not work properly. The maintenance employee came in and told us that there was nothing they could do about it. It was 71-72 degrees and it was very hot. We lowered it to 67 and it stayed at 72 all day long.

Beautiful property

Close to dave and busters

Try the shrimp scampi for dinner; it was great! The staff were all great especially Leah and Tiffany. Mike the chef does a great job and frankly, they were the most comfortable hotel beds we have ever slept in!

The staff were extremely nice but it was not very clean. We originally were sent to a room that had urine all over the toilet seat. They corrected it quickly and apologized but the next room we were sent too wasn’t much cleaner. We did use the pool and while it was warm, it was also dirty.

Tiffany was great at checking in.

One of the best hotels I’ve visited in a long time. I was in town for work and my prior accommodation had fallen through. Delta saved the day. Clean, comfortable, quiet. I’m very grateful for the staff. Check-in was a breeze and I slept well. I’ll be back again for sure.

Nice

Beautiful hotel with friendly and accommodating staff.

My hat is off to Marco and the other young lady for going above and beyond!

Very nice and elegant. Clean. Good customer experience and service.

The bathtub was clogged

The location was great.

It’s been as always, I have stayed here numerous times, its nice every time!!!!!

The towels had some stains and small hairs, which was disappointing. Otherwise, the stay was okay overall.

Great service and help at the front desk

I loved the room I was in, very spacious, nice bathroom

Poor cleaniness, uncooked breakfast

Unpleasant stay. Staff members came in the room twice with no warning or any request from myself. There’s a leak above the window which left the floor flooded. Also very loud noise and smells of smoke coming from neighbor's.

Great staff.

The hotel was very nice and very clean smell clean. Everyone was very nice. Customer service was real good and I enjoyed it and I will go back.

Nice service desk members!

Stayed for 1 night on business. The staff were super and room was spotless. Ate at the cafe, the staff and food was great. Will stay there again when in Jacksonville.

The bed was comfortable. The bathroom was pretty and clean. We did however, hear our neighbors some through the wall.

Great customer service

Front desk associate was a bit rude in my opinion… While i was using the lobbys microwave i was approached about what i was heating up & told that it would make the lobu smell bad ( i was hitting up a fish soup) I felt it kind of him to make a comment like that to me then to begin spraying febrezze as im waiting. I feel like while it is his job tomake sure that the stay is pleasurable for all… that all includes me & i felt very uncomfortable with the treatment i refused

quick in and out. Great and well maintained location. Will come again.

The hotel is nice with good amenities but unfortunately my room was really dirty. I had my dog with me and they charge a $125 pet cleaning fee but my room was dirty prior so it’s pretty upsetting spending so much for the animal when you never had a clean room in the first place. I also didn’t know there was a cleaning fee. On the website it just showed $25 so that was also an unpleasant surprise

So good

awesome place to stay at!!!

It was excellent across the board especially because of Manny and Ryan.

Will go back..very nice .clean, comfortable beds

Expedia didn’t live up to their standards and they didn’t have anymore king size after I requested for one. Not the hotel fault, but Expedia

I love this hotel. As a travel nurse. It’s nice to stop here when I’m back in town

Every

Bathroom was in poor condition. The sink kept stopping up and toilet kept running.

Very safe area. Clean rooms

We stay in hotel often all over the US. This bed is comfortable, finally. Thank you for actually caring most important furniture in the hotel. Everything was clean and I love that cafe is there and open 6am. Very satisfied.

Wonderful place and great staff! Will definitely stay again.

Great place for a business trip or casual.

Clean hospitable

We love this property being so close to St Vincent's Southside Hospital. Where I had to have surgery. Perfect location less then one mile from the hospital. The staff was friendly. I would say exceptional but one hiccup when arriving. We got checked in close to check in time so I could get rested up early for arrival of 430am to hospital next day. We received the keys to our room and proceeded on. When we got to our rooms I went to do my preparations for pre-scrubbing shower with chemical etc.. We had no towels in our bathroom. I walked back down stairs to frontdesk and I asked if we could have towels because looked like housekeeper forget to leave new ones! He chuckles and says no I knew when you checled in that you didn't have any because our laundry service company hasn't arrived yet today. Ok this is the reason I didnt rate the staff exceptional. A simple we will deliver your towels when they arrive at check in would have been great since that was the one thing I really needed to start doing my surgical scrub showering and the time it takes to do it all is couple hours. I would have been asleep sooner than I was able to. We paid for the breakfast not knowing we would have to leave before it was served! It looks like they had a pretty good set up. There is a restaurant and bar on site for those who don't want to leave. Plenty of restaurants located right close to location. The overall cleanliness of room was good. I am a sticker for wanting my room super clean but .

not recommended

Clean, bright and quiet.

Unfortunately we stayed at this hotel twice. Once on our way to a cruise & on our way back for one night each time. The first night we saw a stain on the bed cushion and on the sheets. They had a maintenance man come put new sheets on because I guess housekeeping had left for the day. It was explained that an outside company cleans the sheets. Of course that’s no excuse. A week later we had to return for another night since the rooms were prepaid. This time we looked at the sheets immediately upon arrival & it had stains again on the pillows and sheets. The manager was informed and I told her about both occasions in my short visits. She said she could not take off any money due to me booking through an outside party but said she could give me points. They again changed the sheets as well. I won’t stay here again. And from now on I’m bringing my own sheets, pillows,& comforter. Also the floors in our room needed some updating, they looked like the were coming up in certain parts.

I thought the hotel was great, especially considering the cost and the surrounding options.