Sonesta Simply Suites Dallas Las Colinas

Economically priced.

The bathroom rood was leaking water and the light in the bathroom was blinking, the AC was making loud voice, and bathroom was smelling bad because if the leaking water, not sure what kind of water it was.

Room clean. Quick in and out for business monthly. Staff are attentive. Normally good. We have been using this property for last 6 months. Treadmill still broken. This time no hot water in the shower. Hot in the sink but not in the shower.

Staff

Disappointing

I do understand I did not book a luxury place but this was not as promised. For the amenities thy announced outdoor grilling and the grills were there but out of gas. Although I was there 10 days they were not able to address this. In the laundry sections 3 out of 5 machines were broken and the dryers had not been cleaned for a good time. There was one nice lady at the front desk but the other staff was useless or rude. I had a problem with the dishwasher and morning shift said they reported it and evening shift had no clue. A manager was not to be mobilized. After 4 days I insisted on a different room. The whole place was run down. In the room different things were fixed but completely inadequately. The towel hanger constantly fell down and the same for the bar in the closet. The shower was complex loose too. I could go on with more details but I think you get the message. Once again I normally am happy with this chain but this place did in no way live up to any standard.

Exceptional

Room was decently clean but not very good cleanliness outside the room. I was charged the full $100 deposit and was given no explanation on why.

its smells bad. the temperature is always freezing or overly hot. how can i book a room with my credit card and then that same card isn't accepted when i get to the physical location? and then you don't take cash? everyone accepts cash. Garbage

Room smelled like smoking was only banned last month, room furniture was beyond worn out and A/C was completely ineffective.

Clean room, friendly staff. Kitchen utensils and dishes for use.

Exceptional

Exceptional

The staff was amazing but when we arrived our room was not clean, there was dog hair everywhere, no pillows or sheets, kibble in the floor and the ac cover was off and inside our shower. (Ac was gross) they moved us to a second room which was more tidy but still not the best. Shelves in the restroom were super dusty. When you took a shower there was almost no hot water and the tub floor squeaks like if you’re going to fall down. Elevators are super poorly maintained, made us super nervous and they had an awful smell. Pros is they do have a full size fridge, a small stove and the staff is amazing, super helpful and super friendly! Check in and check out were a breeze.

Room clean. No early check in though. Great ,quick business trip.

All my needs were met excellent staff and accommodations

Good stay

Don’t recommend this property

Don’t recommend this property

Disgusting! The rooms had roaches

Disgusting! The rooms had roaches

The location is wonderful I didn't like the fact that my room was not cleaned for all the days I stayed there

Friendly staff. Good size room. Good location.

Friendly staff. Good size room. Good location.

The water pressure in the shower was really good had all the soaps, lotions, etc if you forget any toiletries. It was located in a safe area that was quiet, safe, and friendly.

The water pressure in the shower was really good had all the soaps, lotions, etc if you forget any toiletries. It was located in a safe area that was quiet, safe, and friendly.

Everything in the room was available, however there was stagnant water in the dish washer. I ran it to clean it out. The shower would also have issues draining while the water ran to bath. The telephone did not work so not able to use. Towels and bed linens didn't seem clean so I laundered them. Which leads to the laundry/weight room. A great touch to take care of anything that needs attention to be washed and get in a little workout in while you wait.

Everything in the room was available, however there was stagnant water in the dish washer. I ran it to clean it out. The shower would also have issues draining while the water ran to bath. The telephone did not work so not able to use. Towels and bed linens didn't seem clean so I laundered them. Which leads to the laundry/weight room. A great touch to take care of anything that needs attention to be washed and get in a little workout in while you wait.

My stay there was quite okay but the AC stopped working on my first night until I left. The microwave stopped working on my second night there. The customer service was great and I was offered another room.

My stay there was quite okay but the AC stopped working on my first night until I left. The microwave stopped working on my second night there. The customer service was great and I was offered another room.

Overall not bad Worked for quick business trip.

Overall not bad Worked for quick business trip.

Great place for the price. Exactly what I needed gor

Great place for the price. Exactly what I needed gor

I have stayed at this property a few times...always liked the layout of the rooms, although the first time I stayed the bathroom was dirty but I was able to get a maid in to clean it the next day. Also, you do have to pay a deposit fee of $100. One thing that stands out to me now is that I'd never been charged a parking fee. I don't recall being told about it. However, the parking fee--with tax--was taken out of my deposit this time, which was not shared with me it would be. I've always gotten just any items I'd purchased from the front desk taken out. I called to ask about it, and the lady told me it was for parking, and it was on my parking pass and the website, and that they hadn't been enforcing it but now they are. I did look and indeed see it on my parking pass after she told me. I have yet to find it on their website. I cannot find it. It will be best to mention along with the deposit so a guest is aware of all charges, especially if they are not aware and have to call about it.

I have stayed at this property a few times...always liked the layout of the rooms, although the first time I stayed the bathroom was dirty but I was able to get a maid in to clean it the next day. Also, you do have to pay a deposit fee of $100. One thing that stands out to me now is that I'd never been charged a parking fee. I don't recall being told about it. However, the parking fee--with tax--was taken out of my deposit this time, which was not shared with me it would be. I've always gotten just any items I'd purchased from the front desk taken out. I called to ask about it, and the lady told me it was for parking, and it was on my parking pass and the website, and that they hadn't been enforcing it but now they are. I did look and indeed see it on my parking pass after she told me. I have yet to find it on their website. I cannot find it. It will be best to mention along with the deposit so a guest is aware of all charges, especially if they are not aware and have to call about it.

Great staff memebers. Two weeks to clean tje room is t oo long

It was worth the price

It was worth the price

Booked my stay Uber to the room when I got there the rooms were sold out didn’t get my refund real bad experience

Had it not been lacking in cleanliness, the bed was actually comfortable and the hot water and water pressure in the shower were great. But need to treat for bugs and hire better housekeeping.

Had it not been lacking in cleanliness, the bed was actually comfortable and the hot water and water pressure in the shower were great. But need to treat for bugs and hire better housekeeping.

The front desk staff was friendly. But there was no hot water (so couldn’t shower). The coffee maker was broken, the refrigerator was dented, and many of the drawers were coming off the hinges. As I was leaving, there was a coach roach hanging out in the hallway… yikes.

The front desk staff was friendly. But there was no hot water (so couldn’t shower). The coffee maker was broken, the refrigerator was dented, and many of the drawers were coming off the hinges. As I was leaving, there was a coach roach hanging out in the hallway… yikes.

I have to be in Dallas for work several nights a week… and I live 4 hours away… so I’m trying out several hotel options near my office. I like the area, which is very close to both DFW airport, and the area where Toyota Music Factory is located. There was plenty of parking, and the room was large. The kitchen is ample… but I won’t be cooking. Checking in was easy, and the room & bathroom were clean. It was quiet, but in the morning there was very little to no hot water.

I have to be in Dallas for work several nights a week… and I live 4 hours away… so I’m trying out several hotel options near my office. I like the area, which is very close to both DFW airport, and the area where Toyota Music Factory is located. There was plenty of parking, and the room was large. The kitchen is ample… but I won’t be cooking. Checking in was easy, and the room & bathroom were clean. It was quiet, but in the morning there was very little to no hot water.

Staff not friendly and very uncommunicative to one another. As a resident, always get receipts and keep copies. They tell you one thing just to get you out their face and do another over the phone. They’re too busy to work properly and the place is run down with a lot of unidentifiable odors.

Staff not friendly and very uncommunicative to one another. As a resident, always get receipts and keep copies. They tell you one thing just to get you out their face and do another over the phone. They’re too busy to work properly and the place is run down with a lot of unidentifiable odors.

I was going to give this hotel 5 stars but

I was going to give this hotel 5 stars but

Nice staff (Hope)

Nice staff (Hope)

There was not always coffee available, and when there was, essential items like creamer and other supplies were missing. The trash cans in the hallways and laundry room were often full, giving the impression that cleanliness and upkeep were not a priority. When I reported issues, the staff would say they would check on them, but nothing ever changed. On one occasion, they were unable to provide a complete set of towels and said they would bring the rest to my room, but they never did. I had to go back the next morning to request them again. Overall, I am very disappointed with this stay and will not stay here again

There was not always coffee available, and when there was, essential items like creamer and other supplies were missing. The trash cans in the hallways and laundry room were often full, giving the impression that cleanliness and upkeep were not a priority. When I reported issues, the staff would say they would check on them, but nothing ever changed. On one occasion, they were unable to provide a complete set of towels and said they would bring the rest to my room, but they never did. I had to go back the next morning to request them again. Overall, I am very disappointed with this stay and will not stay here again

Everything was good

Everything was good

Very good

Keys not working properly. Elevators held up by service personnel

Keys not working properly. Elevators held up by service personnel

I booked 3 nights and stayed 1.

I booked 3 nights and stayed 1.

Parking lot has no lights at night. Its super dark at the entrance and entire parking lot.

Parking lot has no lights at night. Its super dark at the entrance and entire parking lot.

Very nice rooms

Very nice rooms

Great facility. The pillows need to be changed, they are too soft.

Great facility. The pillows need to be changed, they are too soft.

I liked that it was close to my house while I was trying to give my body a break from my sciatic nerve pain. I didn’t like that my inessentials couldn’t be put on a card like Chime, PayPal or PayPal. These have active bank accounts. I even tried to offer cash. I was also charged my full amount in stead of just one night’s charge. I was not a no show. I was there already having my reservation taken from me.

I liked that it was close to my house while I was trying to give my body a break from my sciatic nerve pain. I didn’t like that my inessentials couldn’t be put on a card like Chime, PayPal or PayPal. These have active bank accounts. I even tried to offer cash. I was also charged my full amount in stead of just one night’s charge. I was not a no show. I was there already having my reservation taken from me.

Lovely dta

Lovely dta

It was okay but nothing like the pictures displayed

It was okay but nothing like the pictures displayed

Great experience and service!!! Thank you!! Rooms were nice!!

Great experience and service!!! Thank you!! Rooms were nice!!

Good

Good

Awful. Room was gross and not clean, bed was so uncomfortable, pillows paper thin, could hear every sound made from neighbors. Fire alarms went off in the middle of the night multiple times, but to be fair it’s not like I was getting any decent sleep anyways. Couldn’t get in to my room, every single time I returned to enter the room our keys just didn’t work and we needed to get them recalibrated constantly. Total waste of money and a dump, don’t stay here.

Awful. Room was gross and not clean, bed was so uncomfortable, pillows paper thin, could hear every sound made from neighbors. Fire alarms went off in the middle of the night multiple times, but to be fair it’s not like I was getting any decent sleep anyways. Couldn’t get in to my room, every single time I returned to enter the room our keys just didn’t work and we needed to get them recalibrated constantly. Total waste of money and a dump, don’t stay here.

Everything was great

Everything was great

Room clean, nice environment, working amenities. Courteous staff members.

Room clean, nice environment, working amenities. Courteous staff members.

I suffer from severe anemia and get cold very easily. When I asked for an extra blanket, I was told I needed to bring the one I was already using down to the front desk to exchange it. What I had on the bed wasn’t even a blanket — it was just a thin sheet. Instead of accommodating a simple request, they made it unnecessarily difficult. When I asked for fresh towels, I was again told I had to bring my soiled towels down to the front desk before receiving clean ones. Being expected to carry dirty towels through the hotel felt humiliating and extremely uncomfortable. It honestly made me feel as though I was being treated differently or looked down upon. As a paying guest who was already dealing with travel issues, I expected basic courtesy and hospitality. Sadly, that was not my experience here. I would not recommend staying here based on how I was treated.

I suffer from severe anemia and get cold very easily. When I asked for an extra blanket, I was told I needed to bring the one I was already using down to the front desk to exchange it. What I had on the bed wasn’t even a blanket — it was just a thin sheet. Instead of accommodating a simple request, they made it unnecessarily difficult. When I asked for fresh towels, I was again told I had to bring my soiled towels down to the front desk before receiving clean ones. Being expected to carry dirty towels through the hotel felt humiliating and extremely uncomfortable. It honestly made me feel as though I was being treated differently or looked down upon. As a paying guest who was already dealing with travel issues, I expected basic courtesy and hospitality. Sadly, that was not my experience here. I would not recommend staying here based on how I was treated.

Great overall.

Great overall.

Perfect

Perfect

Good stay. Very clean

Good stay. Very clean

Booked my stay Uber to the room when I got there the rooms were sold out didn’t get my refund real bad experience

Exceptional

Yes

Yes

We stayed for 4 nights, and we had a flu due to dust allergies. Ventilation and air quality was not good inside the room. Other than that, customer service and everything else were good.

We stayed for 4 nights, and we had a flu due to dust allergies. Ventilation and air quality was not good inside the room. Other than that, customer service and everything else were good.

Rooms are nice but hallways and entrance could use a renovation.

Rooms are nice but hallways and entrance could use a renovation.

Room was ok. Staff was spotless.

Room was ok. Staff was spotless.

Flushes don’t work Very limited staff, will have to go up and down your room for everything Bathroom mixers for water don’t work Old hotel they are trying repair one room at a time If you have booked your hotel through Expedia, don’t even think about it Expedia will not offer any for you to change your reservation Coffee in the laundry room is atrocious If you’re booking this hotel don’t even think about it

Flushes don’t work Very limited staff, will have to go up and down your room for everything Bathroom mixers for water don’t work Old hotel they are trying repair one room at a time If you have booked your hotel through Expedia, don’t even think about it Expedia will not offer any for you to change your reservation Coffee in the laundry room is atrocious If you’re booking this hotel don’t even think about it

The hotel is located in a noce area. Feels safe. There is a park that is walkable and a lightrail stop within minutes.

The hotel is located in a noce area. Feels safe. There is a park that is walkable and a lightrail stop within minutes.

Theses action are not acceptable and when I inquired about the back up toilet and dishwasher holding bacteria water because the drain from sink. Asst Manager gave this reaction. You need to leave or I’ll call the police. I everything on video.

The room was spotless. The bed was a little stiff. Plenty of space though.

The room was spotless. The bed was a little stiff. Plenty of space though.

Bad

Good wifi, non smoking private room with all promised amenities and a kitchen. Suitable for those on short business trips upto a fortnight or 3-4 weeks. For international travelers without a vehicle, there is a DART transit station right next to the property. Housekeeping is on a biweekly schedule but they don't look to replenish the toiletries, towels and coffee supplies et al in between unless you ask. Kitchen utensils can be very basic and better to bring your own. No breakfast option

N/A

I had a really positive experience here, especially considering I booked very late at night. I was able to make a reservation past midnight through Booking.com with no issues, which was a lifesaver. I initially took a ride to the wrong Sonesta location, and the staff there kindly explained where I needed to go (about a mile away). While I was there, I was going to buy a few basic provisions like water and toothpaste, and they unexpectedly told me I could just have them for free. That kind of gesture really stood out. When I arrived at the correct Sonesta, I asked if I could stay a few extra hours past checkout because I had another hotel booked later and nowhere to go in between. At first I was told there would be a $50 fee, but then they changed their mind and waived it completely, which I really appreciated. The room itself was very spacious and had amenities I don’t usually see in hotels—an oven, stove, and even a dishwasher. It felt much more like a small apartment than a typical hotel room. Between the flexibility, generosity, and comfort, this was an easy five-star stay for me.

I had a really positive experience here, especially considering I booked very late at night. I was able to make a reservation past midnight through Booking.com with no issues, which was a lifesaver. I initially took a ride to the wrong Sonesta location, and the staff there kindly explained where I needed to go (about a mile away). While I was there, I was going to buy a few basic provisions like water and toothpaste, and they unexpectedly told me I could just have them for free. That kind of gesture really stood out. When I arrived at the correct Sonesta, I asked if I could stay a few extra hours past checkout because I had another hotel booked later and nowhere to go in between. At first I was told there would be a $50 fee, but then they changed their mind and waived it completely, which I really appreciated. The room itself was very spacious and had amenities I don’t usually see in hotels—an oven, stove, and even a dishwasher. It felt much more like a small apartment than a typical hotel room. Between the flexibility, generosity, and comfort, this was an easy five-star stay for me.

Room was spotless

Room was spotless

There was nothing I enjoyed about this property aside from the easy check in process. The property has a cockroach infestation and the heat was not initially on in the room when I arrived (and the thermostat was not working for me to adjust it). I attempted to call the front desk for support, to discover that the phone was not working. The property has been unwilling to provide me with a refund as a result of these unsuitable conditions.

There was nothing I enjoyed about this property aside from the easy check in process. The property has a cockroach infestation and the heat was not initially on in the room when I arrived (and the thermostat was not working for me to adjust it). I attempted to call the front desk for support, to discover that the phone was not working. The property has been unwilling to provide me with a refund as a result of these unsuitable conditions.

I only got into the door I paid for my booking in full through the site and got there and they said my debit card wasn’t accepted for the deposit even though I had more than enough to pay deposit up front. They said since it wasn’t a “big bank” type card they wouldn’t take it. They proceeded to tell me to request a refund and they’d accept it and I did, they marked me as a no show and then denied my refund which cost me literally hundreds of dollars. It sent me to the hospital for a panic attack. I literally had to go by ambulance. I work hard for my money. This was so disappointing

No breakfast. That would be nice.

No breakfast. That would be nice.

Friendly front desk. Spacious room. Great location.

Friendly front desk. Spacious room. Great location.

Good stay. The front desk agent who checked us in was really friendly and made the process easy. The room was spacious, the bed and bathroom were comfortable, and having a kitchenette was super convenient. Overall, a solid and comfortable stay.

Good stay. The front desk agent who checked us in was really friendly and made the process easy. The room was spacious, the bed and bathroom were comfortable, and having a kitchenette was super convenient. Overall, a solid and comfortable stay.

Kitchen was not fully equipped with kitchen necessary items. It only has spoon fork butter knife 1 saucepan and a toaster.

Kitchen was not fully equipped with kitchen necessary items. It only has spoon fork butter knife 1 saucepan and a toaster.

The room was dirty when we arrived, and they never sent anyone to clean it. However, the staff were wonderful, super nice and polite.

The room was dirty when we arrived, and they never sent anyone to clean it. However, the staff were wonderful, super nice and polite.

Kitchen was not very clean Staff were very nice

Kitchen was not very clean Staff were very nice

I enjoyed my stay here. It's not the most fancy modern hotel but it's not bad either. It is literally right across the street from the yellow light rail stop. I took it from and to the airport and saved me a lot of money on ride share!

I enjoyed my stay here. It's not the most fancy modern hotel but it's not bad either. It is literally right across the street from the yellow light rail stop. I took it from and to the airport and saved me a lot of money on ride share!

Wonderful stay!

Wonderful stay!

The shower didn't open all the way through and it took forever the water to drain

It was centrally located for the events that we had planned for the weekend. There wasn’t anything that we disliked about the property.

Some furniture and flooring were worn.

Super clean. Staff was friendly and helpful and knowledgeable about the area. No breakfast bar

Room was ok

Room was ok

She smells clean as well. The front desk staff was rude, refused to work with me on this pet fee and when departing they never even came out to the front desk. She yelled from behind a wall of snacks, and I quote "Leave the key on the counter". I wont go back and I wont recommend staying there I speak publicly often and will share this experience.

She smells clean as well. The front desk staff was rude, refused to work with me on this pet fee and when departing they never even came out to the front desk. She yelled from behind a wall of snacks, and I quote "Leave the key on the counter". I wont go back and I wont recommend staying there I speak publicly often and will share this experience.

Go there!

Go there!

Leaking roof, trash not empty from previous stay, loud noice of people walking on floor above all the time and unfriendly front desk.

Leaking roof, trash not empty from previous stay, loud noice of people walking on floor above all the time and unfriendly front desk.

We had no issues and had a vwry comfortable stay.

We had no issues and had a vwry comfortable stay.

I couodnt found the breakfast area It was calm Bed was too down

Concenient location

Concenient location

its just there were roaches around the kitchen counter and there was no hot water for shower. room was 128. hope they fix these things.

its just there were roaches around the kitchen counter and there was no hot water for shower. room was 128. hope they fix these things.

Rude staff, wet flooded carpets, wet towels on the tile floor, no hot water, no linens for the second bed, never brought linens for said bed

Rude staff, wet flooded carpets, wet towels on the tile floor, no hot water, no linens for the second bed, never brought linens for said bed

They turned off the water!!

My room smelled like smoke, the hotel looked nothing like the online photos and on my last night i got a notice on my door that the water was being shut off for 6 hours for repair so when i woke up there was no water available at all. How does one brush their teeth or take a shower without water? A huge inconvenience and i paid for a working room and didn't get one. I want a refund.

My room smelled like smoke, the hotel looked nothing like the online photos and on my last night i got a notice on my door that the water was being shut off for 6 hours for repair so when i woke up there was no water available at all. How does one brush their teeth or take a shower without water? A huge inconvenience and i paid for a working room and didn't get one. I want a refund.

Great staff

Great staff

Housekeeping will ignore cleaning your room

Housekeeping will ignore cleaning your room

check out time

Great facility and room! Impeccable cleanliness! Helpful Staff! We had a very pleasant and relaxing stay.

The room was not very clean there was a hole in on the restroom door.

The room was not very clean there was a hole in on the restroom door.

Service was not great

Service was not great

We enjoyed our stay. It was nice to have a kitchenette. Quiet and clean area. Not much traffic.

I cannot be more thankful for the staff at this Sonesta, from front to back everyone is awesome. Clean rooms, accessible and everything you need.

I cannot be more thankful for the staff at this Sonesta, from front to back everyone is awesome. Clean rooms, accessible and everything you need.

Clean rooms, professional staff 👌

Clean rooms, professional staff 👌

Not as pictured. Not clean.

Breakfast was not offered at this location. The bed was literally on the floor. The tub had hair in it and the room had a bad odor.

It was ok

It was ok

I didn’t like a single thing. The ceiling was falling apart, the floor had foundation issues and everything was leaving. The room smelled like weed and poop. The towels in the restroom were wet and used. The sheets had red stains on them like nail polish. I didn’t like a single thing. The ceiling was falling apart, the floor had foundation issues and everything was leaving. The room smelled like weed and poop. The towels in the restroom were wet and used. The sheets had red stains on them like nail polish.

This was just an okay stay. The hotel was not totally clean. In our room there were some used contacts on a lamp stand. The toilet had not been flushed and a table had not been wiped off. I just felt “off”. When we arrived there was an angry guest at the che

This was just an okay stay. The hotel was not totally clean. In our room there were some used contacts on a lamp stand. The toilet had not been flushed and a table had not been wiped off. I just felt “off”. When we arrived there was an angry guest at the che

Room was filthy. Cigarette butts under the bed. Table was dirty. Floor wasnt swept or mopped recently. Did not stay. Immediately checked out.

Room was filthy. Cigarette butts under the bed. Table was dirty. Floor wasnt swept or mopped recently. Did not stay. Immediately checked out.

No hot water the first night. Room had a “suite” but no chairs, so while we could prepare food there was no where to sit and eat. Only one elevator working. Staff were nice but limited in how they could help.

No hot water the first night. Room had a “suite” but no chairs, so while we could prepare food there was no where to sit and eat. Only one elevator working. Staff were nice but limited in how they could help.

Customer service was amazing

Customer service was amazing

Nice hotel not far from the airport and located just off the train to downtown Dallas.

Nice hotel not far from the airport and located just off the train to downtown Dallas.

Nice and clean hotel

Nice and clean hotel

Very outdated

Very outdated

I was told this has been going for some time now ! Get that fixed - ASAP ! The rooms are fine !

I was told this has been going for some time now ! Get that fixed - ASAP ! The rooms are fine !

Nice quiet stay that was affordable

Nice quiet stay that was affordable

Beware there are bed bugs and the beds are incredibly uncomfortable. One of the most basic hotels, which is fine so long as it is clean. Unfortunately, Sonesta is anything but.

Beware there are bed bugs and the beds are incredibly uncomfortable. One of the most basic hotels, which is fine so long as it is clean. Unfortunately, Sonesta is anything but.

Very clean and quiet stay. Definitely a place to stay if you'll be spending multiple days.

Very clean and quiet stay. Definitely a place to stay if you'll be spending multiple days.

It was a great place that immersed ourselves in nature saw the stars at liberty clearly and a cozy place stay with friends.

It was a great place that immersed ourselves in nature saw the stars at liberty clearly and a cozy place stay with friends.

I had a wonderful stay at this hotel. The property was very safe, clean, and well-maintained, which made me feel completely at ease throughout my visit. The staff was friendly and welcoming, always ready to help with a smile. Overall, it was a comfortable and pleasant experience, and I would definitely recommend this hotel to anyone looking for a reliable place to stay.

I had a wonderful stay at this hotel. The property was very safe, clean, and well-maintained, which made me feel completely at ease throughout my visit. The staff was friendly and welcoming, always ready to help with a smile. Overall, it was a comfortable and pleasant experience, and I would definitely recommend this hotel to anyone looking for a reliable place to stay.

The room was very clean and nice. Wonderful view and grat security

The room was very clean and nice. Wonderful view and grat security

It was clean and facilities in good condition. The door to the room was a little warped and would not close easily or quietly, but otherwise, everything was nice. Not a fan of the $100 deposit, but otherwise, no complaints.

It was clean and facilities in good condition. The door to the room was a little warped and would not close easily or quietly, but otherwise, everything was nice. Not a fan of the $100 deposit, but otherwise, no complaints.

It was accessible to places that I wanted to go. Room was very spacious and it was nice and quiet. It also had all the amenities. Staff was very helpful.

It was accessible to places that I wanted to go. Room was very spacious and it was nice and quiet. It also had all the amenities. Staff was very helpful.

Enjoyed the place, will stay again.

Enjoyed the place, will stay again.

I chose this hotel for the proximity and affordability. The room was surprisingly good. Bed was a lot softer than I was used to but a good change. The only issue I had was the food odor smell.

I chose this hotel for the proximity and affordability. The room was surprisingly good. Bed was a lot softer than I was used to but a good change. The only issue I had was the food odor smell.

Room had a bit of a rotten smell

Room had a bit of a rotten smell

It was great

It was great

The room and amenities were great. Enjoyed my stay.

The room and amenities were great. Enjoyed my stay.

Do Not stay at this hotel—very nasty very run down! The entire hotel smells very very very nasty!

Do Not stay at this hotel—very nasty very run down! The entire hotel smells very very very nasty!

Everything was great

Everything was great

Ppl

Ppl

The cleaning staff was awesome but the front desk and management is horrible. The entire floor we stayed on smells like mari

The cleaning staff was awesome but the front desk and management is horrible. The entire floor we stayed on smells like mari

We enjoyed our stay. We will be back.

We enjoyed our stay. We will be back.

I was attending a convention at the Toyota Music Factory. Loved the convenience

I was attending a convention at the Toyota Music Factory. Loved the convenience

The property was quiet, the rail is right across the street which made it very easy to get around. Plus the hospitality of the staff was amazing! Special thank you to Bev and Ebony for being truly amazing for accommodating us!

The property was quiet, the rail is right across the street which made it very easy to get around. Plus the hospitality of the staff was amazing! Special thank you to Bev and Ebony for being truly amazing for accommodating us!

This place is very quiet and convenient. Nearby is the Orange metro line, which will take you to the airport in 12 minutes.

This place is very quiet and convenient. Nearby is the Orange metro line, which will take you to the airport in 12 minutes.

Was not impressed with my stay here. There was a bug on the floor and I didnt feel like I was in a very clean hotel overall. I do like there is a kitchenette but I didnt really use it this stay.

Was not impressed with my stay here. There was a bug on the floor and I didnt feel like I was in a very clean hotel overall. I do like there is a kitchenette but I didnt really use it this stay.

Great

Only disappointed in , no breakfast and no changing of linens unless you stay 7 days or longer. But could take towels to exchange at the desk. Other then that our stay was excellent. Highly recommend

The room was really nice

The lady at the reception is best

The first room had bed bugs on the first floor. Was switched to a room on rhe fourth fllor had roaches.

Quiet and clean rooms, kitchenette supplied with essential for in room meals.

Great property

Gym needs upgrading

It was not bad

quiet stay, but very bad smell on the hall ways , elevator & everywhere

I enjoyed my stay

The area was great the room was good the only problem was the air conditioning didnt work well

Not a good experience.

Surprised about parking fee. Front desk didn't even tell me I needed to put parking pass inthe window. Room was not very clean.

Unexpected incidental fee of $100 due at check-in

When I first got to my room it reeked of smoke. I was given another room. The room had a cracked ceiling and the toilet leaked. You are only provided 2 forks and plates and no dishwasher detergent. When I went to the gym there were only 40 and 45 lb weights. The nautilous equipment only had one caribeaner to attach one handle at a time. I would not recommend this hotel.

The first room we were assigned was dirty, there was what looked like feces smeared on the wall, sticky substance on the top of nightstands, crumbs all over the floor, and a cockroach on the kitchenette counter. We asked for a different room and after seeing the conditions, the front desk staff agreed. The second room was a bit cleaner but when we pulled the comforter back on the bed, the sheets were stained with blood and urine. The front desk lady was very kind and understanding. I asked for a refund and left.

The actual room was clean and spacious. I loved it. When we checked in the elevators were not working, we walked upstairs with luggage, the carpets had a stale, dusty smell mixed with must. The key cards to the rooms kept not working and we often had to go and ask them to help make our key card work so we can enter our room. It was extremely frustrating.

Room was clean and nice.. accommodated me with early check as well as towels and toiletries upon request. Great location!

The whole hotel smelled like cigarettes

DART Hidden Ridge Station is across the street with access to DFW and Downtown Dallas.

The room was clean and the bed was comfortable, but there was a moldy smell in the room the entire time. My allergies were triggered and I was sick the entire stay. The gym only had one machine working, the other machines were broken or missing parts. There is an additional charge for parking per day.

The rooms were clean and good size. The only thing I would suggest is putting exhaust fans in the bathroom. I don't know about all the rooms, but ours did not have one. The staff were very friendly and accommodating.

Lovely stay

Upon arrival we received our keys and went up to our room 2nd floor room 229. We noticed the air did not stay on auto and no air was circulating in the bedroom. The restroom had a wet dog sting that carried on inside the entire hotel. The bottom of the toilet seems to be cracked and would lift if you sit on it. The walls were dirty and one of the stove tops did not work in the kitchen. We did not enjoy our stay as the cleanliness of the hotel was not provided. I paid $537 for the room and that is including the $100.00 accidental fee. I just was not satisfied during my stay and wished we could get our money back.

Great

I enjoyed my stay!

Deja was awful. Roaches. Bad smell. Conflicting amounts from different workers. Couldn’t work due to noise levels. Air conditioning didn’t work. Don’t waste your money

reasonable and best

They just need to clean the rooms better...

The sheets were gritty, a/c didn't work well

I liked the kitchenette, desk, and recliner chair but the room had a musky odor when we first entered but our nose adapted to the smell after a while.

For Business travelers that simply need a good night’s rest at a decent price that includes free WiFi, this Hotel is a decent choice. I’ve stayed at more popular name brand hotels that charge Premium rates that should give you A-plus service & accommodations but received nothing close in comparison to what this Hotel offers theirs guests for half the price & and this is a sincerely honest statement. Also, their staff is professional & courteous; none of that unprofessional “they think they’re doing you a favor” behavior that is doled out when you stay at Premium priced Hotels. So yes, do give this fairly priced Hotel a chance and see for yourself. I’m glad I did.

i heard some bad reviews but it was so well worth it. i love the mini kitchen and i order groceries in i eat healthy and i’m very thrifty so it all worked out great ! I went to gym very clean no one was there. i stayed their 3 nights. when everyone is dropping 210 a night i stayed for about 70 bucks.

A lot of the amenities of this property are outdated. The Room was ok for the most part, but I don’t feel I’ll be staying here again. Also there is a $100 incidental fee, even with prepaying before your stay. Most hotels only hold $25-$59 for incidentals.

Just a pothole on the parking lot but other than that, it's really nice and quiet area to stay in for events nearby.

The first room has been smoked in. The main hallway downstairs smelled of cigarettes. When entering from the gazebo area, at 7 pm the stairwell was filled with garbage.

Worst experience ever! They overbooked this was a paid

Good

Run down hotel, smells really bad

Fabulous plus !

Amazing

Love love love it !!

I got my door banged on five times to ask if I was checking out and what time starting at 8am. I have never experienced that before. The disruptions woke me up when I was not ready to wake up

Once checked in, which was not on the site, the clerk advised I had to give a &100 deposit. I asked he just pointed to the sign. He then advised I had to pay $5 for parking. No other hotel I have ever stayed in charged a fee. Ridiculous. $214 for a subpar hotel. Hot hallways, air conditioner not very strong. The area is very nice which is why I chose this hotel. Never again nor will I suggest.

Room 228 should not be rented until it is steamed clean by a professional, the carpet, the drapes, the bedding and walls; because it smells like someone smoked a pack a day in there, and it is supposed to be a non-smoking hotel. I woke up congested! And the is NO hot water in the shower! Not satisfied.

The rooms are clean, comfortable and spacious. Housekeeping is average. Air conditioning is nice. Laundry available 24*7 and free of charge. Close to my office Verizon. Overall , good place at an affordable rate

Nice stay

We had trash still from the previous person (s) that had our room in the bathroom trash can wasn’t taken out and an open water bottle was on the countertop.

Amazing price, great location , great staff from front desk to housekeeper, gym access , free laundry service and the rooms so cozy and cute ! Love my mini Hilton for the most amazing price budget Thank you

Ok stay

I don't wish to do a review. I stay here every time I come into town, at least every 3 months.

Thank you all!!

Staff was friendly

I forgot my phone charger in the room and when I contacted I was told they didn’t find any

I paid on line and had no information about having to pay to park for each day. And the parking lot is not even properly lighted at night to feel safe or be able to see. But thay want to charge for it? When I asked why wasnt it a part of you informing so a customer can consider it. The desk clerk just said I dont know what's on the internet. But its something we started. I told her I would not have chosen this place if I had known that up front. So I parked my car in the park and ride dart train lot and walked back to hotel. Because I refuse to be paying more money for something I had already thought I paid in full. And I will never stay here again for that reason. Nothing special about the lot to be charging and especially since its badly lighted at night.

Thank you so much to all the staff members in this hotel . You rock !

I like the fact that this property gives apartments vibes instead of a hotel.

Bed is amazing too , I am happy and my dog is happy Fantastic experience I even put them on my Instagram page where I review restaurants hotels etc in Dallas

I felt at home while being away from home. Very friendly receptionists and very satisfied with my suite and cooking accommodations.

Nice

This place is amazing . I was at a crappy place ESA across the street and it’s a nice upgrade being here ! The bed and the apt is so comfortable and so clean

Friendly staff

Very central to highways and restaurants and shopping.

Terrible… nasty

I’ve stayed at several other hotels in the vicinity and this is definitely not the best. The lady I spoke with for check in told me there were no rooms available before even asking my name when I told her I had a reservation. She continued to be very short with me, despite my best efforts to be nice (I had to deal with her two more times when my key cards quit working, same result. She also told me it was my fault because they were close to my phone, they weren’t.) I over heard multiple angry conversations at the front desk with other guests having problems with reservations and equally rude responses from other staff. The room is just okay, it was clean, but the place isn’t updated and the general clientele is what you would expect from a subpar hotel. Needless to say, I’ll be staying elsewhere on my next visit.

Great hotel. Kitchenette in alll rooms. Bed pretty comfortable. Front desk ladies are great and nice.

nice place

I reserved this hotel for a week in an advance & when I arrived I was told there was no rooms available. It was a huge inconvenience for me because drove 2 hours to NO hotel room.

The positive position of staff

Good stay a mini home stay if u take accessible rooms

The facilities in the hotel are obsolete and the bedsheets look like it will need some deep cleaning. Other than that it’s okay .

It was great, I love staying there.

Nice people

Very clean and in a nice area. We wanted ice and they kept telling us our refrigerator makes ice. Turn on a button and use the bucket. No button no bucket and no ice. Kept sling for ice but still no ice. Had to get drinks and ice from other places. Such an inconvenience.

Restaurant was a simple menu with good food. Staff was very accommodating. I came in late and kitchen still made sure I got a plate of food. Very grateful.

Perfect for my trip

Interior appeared old and had an odor

I will be staying here again. Exceptional customer service. Above and beyond.

The staff were very kind, helpful and always available.

An average hotel. Not good but not bad parking a but outrages for the size of it 5$ a day

Easy check in and friendly workers.

He appologized and said "sorry for the inconvenience, we will give you an upgrade." We were taken to a second room and it was the same scenario. We went back to the desk and he had to call the manager to "figure out whats going on." We were offered a third room, it was exactly as the first room, no upgrade as promised. We were told one of the rules was dont stick your trash in the hallway, and several rooms had their trash in the hallway. A parital gallon of milk layed in the hallway for three days. We didn't have a frying pan or cooking utensils, the toilet continously ran and refilled. There was one drive for both entering, and exiting the grounds. Its supposed to be a nonsmoking facility, however cigarettes and dank were in used by guests. The dryers took double time to dry. Just not a great exp.

The room was good and clean. However some of the items like the table lamp had rusted. Staff were friendly too. Overall a good stay

Nice inside room

excellent place to stay

Property is old and shows it - needs updating - carpet etc. How about a frying pan in the kitchen? Rooms smell musty and can smell cigarette smoke. Lighting can be updated. A/C works well.

Pictures are little deceiving, strands of hair in the sheets, but not too bad for the price

I stayed in room 310. Unfortunately i had roaches in the room. In the kitchen counter. I even killed some. The ice maker in the freezer compartment was putting out bad ice which means the water wasn't good..piles of garbage were in the staircase. Don't know why staff didnt take it to dumpster. Very dirty and nasty. Cheaper isnt always better. Pay alittle mre and go to a better hotel. Didnt expect this. Traveling from California.

Charged a 75$ deposit I didn't know about til I checked in.

Really nice hotel

This place was average. A place to sleep. Staff was nice & friendly. You can tell it needs help in the rooms. It is also definitely older, you can hear your neighbors through the walls and the people on the floor above walking around.

Our car was broken into and items were stolen out of the trunk. I thought this was a nice neighborhood but apparently not. Hotel doesn't have any security or cameras

When we arrived even after calling ahead to say our flight was and rental pick up did not go as scheduled. We got there and had to wait for about 20-30 minutes for someone to come to the front desk. We checked in there is a smell throughout the property. But the rear door entrance is the worst. Every time we left and returned we needed new keys to get into our room. We will not be returning and would very much like a refund or a complementary stay at the sister hotel.

The front desk staff are very helpful. They gave me a lot of tips of things to do in the area. Our room was really nice.

Great property

I have written this several times and Expedia loses it so I am going to be brief and say it is a nice hotel, somewhat dated but excellent value for the price.

I found the underneath of the toilet stained with urine droplets and the tile floor between the toilet and the vanity. I told the staff but it was still there the next day even though they said it would be cleaned.

The staff were great!

The property was under construction but it was a quiet place.

Tay was amazing at the front, but the property listed on Expedia is not the same property. Pictures are deceiving. First room that was booked as filthy, we requested a different room. Second room was clean, so we thought, after a few hours we realized that there was black mold everywhere by the air conditioning and all up the wall and under the window. The other staff was rude. We had 4 people staying in our suite and we only had 2 towels, we asked for more and originally told we couldn’t have any, then finally was given two more towels “but that’s all they had left”. Awful stay.

Great stay!

Overall stay was ok. Pictures listed are quite deceptive. Key cards needed to reset several times and the halls SMELLED OF MARIJUANA. There was cardboard taped to the floors.

I would definitely not really recommend this hotel due to the fact the lobby and hallways air conditioning was not working and was hot and not only that but the fire alarm went off during the night one of the nights and later in the morning as well and staff stated they didn’t know what was wrong! I also found a blunt in the stairwell! This hotel is just basic. It is good for a few nights just not for a longer stay. Our room was clean but did feel a bit musty and had a strange odor to it. The area around the hotel is quiet and felt safe. The dart rail is about a 3 minutes walk.

The hotel was much older and outdated than the pictures made them look. We were given a room key and when we went to the room there was tons of stuff in there and it was obvious someone was staying there. Luckily they were not in there. Once we got another room the fire alarm went off and we were stuck outside for 45 minutes. At about 3:00 am the fire alarm went off again…no reason was given as to why it went off, but there was no fire.

Staff friendly

Friendly, clean and helpful.

Very well appointed suites. Full kitchen minus a oven. Has a dishwasher and a full set of cookware and dining ware.

Clean

Our stay here was not a good one. 2 nights in a row we were woken up to the fire alarm and evacuation. 1st night about 1:30 am and the 2nd night about 3:30 am. First night the water was shut off and not turned on till the next morning about 10 am. When asked if there was water the front desk person said no in a rude tone and that my husband could buy a bottle for 2 dollars. So he purchased 2 just so we could brush our teeth. The morning of checkout we smelled gas about 2 windows away from the front door. This made me wonder if there is a gas leak that the company is not aware of. I don’t think we will be staying here again.

Very poor service from the front desk with excess fees added. Fire alarm went off every darn night in the middle of the night, woke up to no running water to shower and the clerk was unprofessional and rude. I Do Not recommend to stay!!! Look elsewhere

There was a flood in the middle of the night which set off the fire alarm causing all guest to be awaken and evaluated. There was another fire alarm a second night. The horel is a little dated. There is no pool.

Subpar property due to excessive heat within interior hallways and stairwells; several conman areas with unsanitary conditions. Reported stairwell odor, trash buildup in stairwells, broken room phone, and excessive interior hallway heat (80 degrees) multiple times during stay without sufficient resolution.

I was told that they didn't have any rooms and would moved to another hotel. As they were working on that they found a room in the same hotel. Less an hour later, an alarm is since our to leave the building immediately because a fire has been reported. I left after firemen and fire trucks left because they had me blocked in. I went to another lication

In general the place needs a lot of maintenance. The time have some mold in them, especially the walls in the bathrooms. The bathroom was pretty dirty, particularly the shower, which did not appear to have been cleaned at all. And the shower drain was extremely slow. On a more positive note, the laundry machines are free and the rent out small appliances like toaster ovens, air fryers, rice cookers and so on for free, and the kitchens have most of the stuff you would need to cook.

Property needs a lot of work. Rooms are not properly cleaned and bedsheets bed to be clean better. Overall just a place to lay your head down with little comfort.

The receptionist was friendly and attentive. The treadmill at the gym wasn't working but at least I was able to use the elliptical machine. The studio was clean and had all the amenities and utensils I needed to cook my own food. My only real complaint was the housekeeper never once cleaned my room, and that the carpet really stank -- it smelled like old and pungent cigarettes from 10 years ago. But again I will reiterate the utmost friendliness of the person working the front desk. So overall it was still a good experience.

Safe area. You can walk to the convention center if u really have to but there is also train & Uber for $8 available. I heard the trains at night but it did not bother me. If you are sensitive.,,

Had a great stay. Staff was friendly and helpful and met the basic needs for a low cost stay

Great stay! Clean property and awesome kitchen

I’m only giving it a three stars because the first two nights were fine. But when I went back to my room for a third night of rest after a long day all of the lights were on, there were towels all over the floor and tap covering the sink and shower. I guess maintenance was working on something in there and I was not notified. Being a solo female traveler this made me feel unsafe. So I went to the front desk and asked for a new room. Which they did help me with but when I got to my new room the smell was soo awful. It smelled like someone had smoked in there for years. I went back to the front desk again and asked if they had air freshener they could use they gave me a spray that I used every hour! The AC Barely worked. The sheets were dirty couches were dirty. Really an every thing was just dirty I was scared to touch anything!

Avoid this place like the plague.

Dog barking late at night for two nights.

The property was supposed to be smoke free and it wasn’t. There were also strong chemical smells which caused me severe headaches and nostril burning. The property seemed very unsafe especially in the parking lot there were no lights. The towels seem dirty.

Convenient to stores, restaurants, galleria, gas stations

Everything was good the only thing was that it was super hot and I did not know there was 100 deposit and 5$ for a parking pass

Son unos rateros se me olvidaron unis zapatos y los hicieron perdidizos y los cuartos están apestosos y muy sucios no les recomiendo esta porquería de hotel

Convenient location

The property was clean and well kept. Went to Dallas for a convention and this location was easily walkable to the venue. Would definitely recommend.