Residence Inn by Marriott DFW Airport North-Irving

Then the building is not marked with exit to the lobby or elevators Book the hotel and it said free shuttle - when I called for shuttle front desk said we’re too busy tonight. There is no shuttle service — had to pay$ 25 for an Uber. So because of your shuttle, I spent $50 to and from the airport 2 1/2 miles away

Clean Non

The breakfast was very good

Everything was perfect

The whole experience was good. Would stay here again. Nothing, really.

The whole experience was good. Would stay here again. Nothing, really.

Superb

Quick check in. Last minute booking because my flight was canceled Cracked tiles in bathroom. Very outdated. No coffee in rooms Front desk manager was overwhelmed and hung up on me when I called to ask a question

Quick check in. Last minute booking because my flight was canceled Cracked tiles in bathroom. Very outdated. No coffee in rooms Front desk manager was overwhelmed and hung up on me when I called to ask a question

The room was clean and ready when we checked in. We did have a 2 bedroom/2 bath, but one of the bathroom toilets was clogged when we arrived. We did call maintenance (it was late when we checked in, so we did not expect for it to get handles that night, but the front desk personnel informed us that someone would be there around 8am. When we came back the following evening, the toilet still was not functioning properly.

Breakfast fine

Good

Clean rooms, lot of space.

Clean rooms, lot of space.

Rating: 5/5 Stars I recently stayed at the Residence Inn in Irving for a one-night stay (Sunday the 29th), and it was truly excellent. If you are looking for a place to stay in the Dallas area, this is it! Here are a few highlights from my visit: The Best Sleep Ever: I have to mention the bed—it was hands down the best mattress I can ever remember sleeping on. I woke up feeling completely refreshed. Brilliant Layout: The room design was so impressive that I’m actually using the layout as inspiration for a tiny house project I’m planning. It was functional, spacious, and felt like a home away from home. Top-Notch Service: The staff was incredibly polite and patient. As a guest, I felt genuinely cared for and, most importantly, very safe throughout my stay. Convenience: While I didn't need the airport shuttle because I had a rental car, the location is perfect for those flying in or out of DFW. I had to check out before breakfast, but the seamless process made my early departure stress-free. I will definitely be back and will be telling everyone I know that this is the place to stay when visiting North Texas!

I like the ammenties, breakfast I never got room service, i had to kill a roach

I like the ammenties, breakfast I never got room service, i had to kill a roach

Property is very nice.

They seemed to be under staffed as the front desk was unoccupied for periods of time.

They seemed to be under staffed as the front desk was unoccupied for periods of time.

Clean safe area good hospitality

Clean safe area good hospitality

clean and comfortable

Superb

front desk was very helpful

front desk was very helpful

Good

The staff was customer oriented. The shuttle driver was patient and helpful with a ride to Hard 8 pit bbq. None

None

When we checked in we had a 2 room reservation. The price quoted on app was different from what we were charged. She only gave us one room to start. Charged us and as we were walking out I said that doesn't seem right. Realized we didn't get our second room. Upon telling her we should have 2 rooms she said oh my bad, and then charged us again. In reality it was a difference of about $70.

Super clean and comfortable. Very easy trip to airport from hotels location. When we checked in we had a 2 room reservation. The price quoted on app was different from what we were charged. She only gave us one room to start. Charged us and as we were walking out I said that doesn't seem right. Realized we didn't get our second room. Upon telling her we should have 2 rooms she said oh my bad, and then charged us again. In reality it was a difference of about $70.

room is big, has a lot of space to work, big kitchen has a lot of things incase you wanna cook shuttle shutdown when we get snow storm. my colleagues where in a hotel 5 miles from me and shuttle didn't shutdown. the main reason i booked this hotel was for the shuttle ride as i work in DFW airport and want a ride. ended up i drove my car to work so staying in the hotel was for nothing

shuttle shutdown when we get snow storm. my colleagues where in a hotel 5 miles from me and shuttle didn't shutdown. the main reason i booked this hotel was for the shuttle ride as i work in DFW airport and want a ride. ended up i drove my car to work so staying in the hotel was for nothing

Clean

Clean

HVAC didn’t work

HVAC didn’t work

Everything was very good staff room breakfast 10 out of 10 If I'm being picky I would say elevator a little slow

Everything was very good staff room breakfast 10 out of 10 If I'm being picky I would say elevator a little slow

Cozy but outdated

Cozy but outdated

Great staff, great stay

Great staff, great stay

Good overall service.

Good overall service.

Great experience! Great experience!

Great experience! Great experience!

Exceptional

Close to airport No water within the hour of our arrival. No hot water in some rooms according to staff. Roaches in the table of the room. If you are traveling with more than one bag you need to do a lot of hassle to open the doors. Late checkout was offered by providing Marriott Bonvoy number by the hotel in the days prior to arrival only to be denied when checking in.

Very outdated hotel. Upon check in was notified water would be off for hours, due to a leak. Also when water did return a hot shower turned into a freezing cold shower. Hotel had an awful stench in the air. Elevator was malfunctioning! Needs renovation, badly!!!

Very outdated hotel. Upon check in was notified water would be off for hours, due to a leak. Also when water did return a hot shower turned into a freezing cold shower. Hotel had an awful stench in the air. Elevator was malfunctioning! Needs renovation, badly!!!

Room was clean there was a weird raw shrimp smell in the hall the entire week The hotel is older but clean

Room was clean there was a weird raw shrimp smell in the hall the entire week The hotel is older but clean

Great room and great service.

Great room and great service.

Very well maintained and looked brand new even though I know it wasn’t. NA

A few bugs in bathroom

I booked two rooms, and received a confirmation, but the hotel could only give us one room. They blamed it on Booking.com, but I have no way of knowing whose fault this really was. Also, the check in line was very long, with only one person working the front desk. It took over an hour to process 10 guests in line ahead of us. In fairness, there was a huge issue at DFW causing mass flight cancellations, but still the process seemed really inefficient.

The door to our room 123 was sticky and very hard to open Would be lovely to have the pickleball court finished off and offered to guests Finally the shower/tub and water pressure could be improved. Felt a little dangerous in there

It was short but nice. The bed was comfortable and made our nights rest that much better.

It was short but nice. The bed was comfortable and made our nights rest that much better.

I'd stay again!

I'd stay again!

locatio The pool was close, on a saturday, The gym was close as well.

Housekeeping staff and poor maintenance. Basic hygiene issues, our room 104 was full of bed bugs and had to do chemical treatment, A/C water leakages, TV not working etc. Even escalating to GM of the property and customer care did not help.

We had to move rooms since the room we were given had blood all over the 2nd bedroom in various places which we had to clean because we have toddlers. They offered to clean the other room that was soiled opposed to getting us another room immediately. The second room they gave us, the door lock kept getting stuck out so if you didn't pay attention the door wouldn't be closed all the way, and you would be subject to vandalism.

Our connection flight, among many other flights (due to weather) thru DFW, was canceled. It was after midnight with a line of people needing accommodations. The staff was very kind and courteous to help out. Breakfast was good and replenished often. The pool and room were clean. Thank you for the stay during our distressed situation.

Staff was great all the time, nice breaskfast and they have free shuttle to the airport.

Staff was great all the time, nice breaskfast and they have free shuttle to the airport.

Unfortunately, this was by far the worst hotel experience I’ve had — which is especially surprising and upsetting, given that I have always associated the Marriott brand with quality service. I was traveling with my family, including my 6-year-old child, and we were shocked at the level of negligence from the hotel staff. For the first two days, there was no housekeeping service provided at all. On the third day, we specifically requested cleaning, but upon returning to our room, we found it in the same condition — no garbage removed, no towels changed. We once again requested housekeeping on the fourth day, but the service was completely ignored again. What made the situation worse was the staff’s unapologetic attitude. When we raised our concerns, we were told bluntly that it didn’t matter even if we gave a bad review or rated them zero stars. This level of indifference and disrespect is unacceptable — especially from a hotel under the Marriott banner. We were left with no choice but to clean our own room and take out the garbage ourselves. We even had to go and ask for clean towels directly, which is far from what one should expect from a hotel stay. This experience left us feeling disrespected, saddened, and extremely disappointed. With a young child in tow, we were concerned about health and hygiene, and the lack of cleanliness put us under unnecessary stress during what was supposed to be a relaxing stay. I am seriously considering filing a formal complaint with Marriott corporate and would appreciate a prompt response and resolution to this matter.

It seemed like a newer facility, was clean, staff was nice and accommodating. We ended up having a late check in cause they were still cleaning, the fire alarm randomly went off, the elevators were disabled when we were leaving.

Staff was very helpful.

Staff was very helpful.

Very worn.

Very worn.

Love the two bedroom / 2 bathroom suite!

Love the two bedroom / 2 bathroom suite!

Front desk gal super sweet and helpful. Frankly we were there less than five hours but disappointed. The property (units) seemed run down, dingy, and smelled of smoke and pot.

Front desk gal super sweet and helpful. Frankly we were there less than five hours but disappointed. The property (units) seemed run down, dingy, and smelled of smoke and pot.

I appreciated how accommodating the staff was, and especially liked the complimentary shuttle service to DFW airport.

I appreciated how accommodating the staff was, and especially liked the complimentary shuttle service to DFW airport.

The hot breakfast in the morning is great. The rooms are a little dated, but clean. This is my 3rd time staying at a Residence Inn.

The hot breakfast in the morning is great. The rooms are a little dated, but clean. This is my 3rd time staying at a Residence Inn.

Security was horrible, door from outside was broken so anybody can enter. The place had a smell about it… the tv didn’t work. Finely by bill was sent via email and no information is on the bill. I’ve been trying to call to get my bill so I can submit an expense report. They pick up and hang up the phone because I’ve been letting it ring for so long. My last stay at a RI. Back to Hampton Inn I’ve never had any of this at the countless properties I’ve stayed at.

Security was horrible, door from outside was broken so anybody can enter. The place had a smell about it… the tv didn’t work. Finely by bill was sent via email and no information is on the bill. I’ve been trying to call to get my bill so I can submit an expense report. They pick up and hang up the phone because I’ve been letting it ring for so long. My last stay at a RI. Back to Hampton Inn I’ve never had any of this at the countless properties I’ve stayed at.

First time in Dallas and picked a Marriott property. Unfortunately the condition of the hotel and room was poor. The entry door you needed your card key but the door was open and wouldn’t lock. We felt very uneasy. The bathroom door didn’t close completely. I asked front desk if there was an easy way to get to our room was told no and had to walk around the building only to see easier access in other areas. Overall just a bad experience and won’t stay again

First time in Dallas and picked a Marriott property. Unfortunately the condition of the hotel and room was poor. The entry door you needed your card key but the door was open and wouldn’t lock. We felt very uneasy. The bathroom door didn’t close completely. I asked front desk if there was an easy way to get to our room was told no and had to walk around the building only to see easier access in other areas. Overall just a bad experience and won’t stay again

Needs remodeling; carpet odor covered by a very pungent musky carpet freshener - gave me a headache. The location is very convenient to businesses near DFW and places to eat within a few minutes drive.

Needs remodeling; carpet odor covered by a very pungent musky carpet freshener - gave me a headache. The location is very convenient to businesses near DFW and places to eat within a few minutes drive.

Property was clean,quiet and safe. We will stay again

Property was clean,quiet and safe. We will stay again

Great Stay!

Great Stay!

Can’t beat this property for amenities and access to airport.

Can’t beat this property for amenities and access to airport.

It was awesome, and well worth the price!

It was awesome, and well worth the price!

It wasn’t anything spectacular about my visit everything was nice

It wasn’t anything spectacular about my visit everything was nice

My wife and I stayed just one night before flying out of DFW. The hotel was comfortable. The breakfast buffet was excellent. The environment was a little noisy.

My wife and I stayed just one night before flying out of DFW. The hotel was comfortable. The breakfast buffet was excellent. The environment was a little noisy.

We had a wonderful stay at this hotel. The rooms were clean, the a/c was great especially with the hot weather and the staff was super friendly. The hotel's location was centralized to everything we were wanting to do, Grapevine Mills Mall, Medieval Times and the Texas Ranger Stadium.We will definitely be staying here again!!

We had a wonderful stay at this hotel. The rooms were clean, the a/c was great especially with the hot weather and the staff was super friendly. The hotel's location was centralized to everything we were wanting to do, Grapevine Mills Mall, Medieval Times and the Texas Ranger Stadium.We will definitely be staying here again!!

The breakfast was wonderful. The front desk person in the evening was rude and communication was awful. The shuttle that was supposed to pick us up never arrived! At one point in the back and forth conversations I was told by the shuttle driver that he couldn't find us and his shift was now over! After we waited almost an hour we finally took a taxi to the hotel. The taxi driver came in to verify that we, my brother and my 86 yr old mother had been waiting at the pickup spot for a long time. The taxi driver was then given an irritated, dismissive thank-you by the individual behind the desk. There's a lot more but I don't want to relive the nightmare.

The breakfast was wonderful. The front desk person in the evening was rude and communication was awful. The shuttle that was supposed to pick us up never arrived! At one point in the back and forth conversations I was told by the shuttle driver that he couldn't find us and his shift was now over! After we waited almost an hour we finally took a taxi to the hotel. The taxi driver came in to verify that we, my brother and my 86 yr old mother had been waiting at the pickup spot for a long time. The taxi driver was then given an irritated, dismissive thank-you by the individual behind the desk. There's a lot more but I don't want to relive the nightmare.

The breakfast was wonderful. The front desk person in the evening (Alise) was rude and communication was awful. The shuttle that was supposed to pick us up never arrived! At one point in the back and forth conversations I was told by the driver (Josh) that he couldn't help us and his shift was now over! After we waited almost an hour we finally took a taxi to the hotel. The taxi driver came in to verify that myself my brother and my 86 yr old mother had been waiting at the pickup spot for a long time. The taxi driver was then given an irritated and dismissive thank-you by Alise. There's a lot more to the story but I don't want to relive the abuse!

The breakfast was wonderful. The front desk person in the evening (Alise) was rude and communication was awful. The shuttle that was supposed to pick us up never arrived! At one point in the back and forth conversations I was told by the driver (Josh) that he couldn't help us and his shift was now over! After we waited almost an hour we finally took a taxi to the hotel. The taxi driver came in to verify that myself my brother and my 86 yr old mother had been waiting at the pickup spot for a long time. The taxi driver was then given an irritated and dismissive thank-you by Alise. There's a lot more to the story but I don't want to relive the abuse!

Room was nicely laid out. Clean and quiet.

Room was nicely laid out. Clean and quiet.

We arrived at 3:15 to check in and were informed (by the shuttle driver) that no one was there to check us in until 4:45 pm. We left and returned. In our room, the TV was broken, so I called the front desk who said no one was there to fix it, so we had to move rooms. In the new room, the tv worked, but the bed was uneven… my feet were a foot higher than my head. And the toilet was uneven, one hip was four inches lower than the right. Not to mention the airplanes taking off and landing every few minutes even into the night. Will never stay here or another Residence Inn again. Terrible.

We arrived at 3:15 to check in and were informed (by the shuttle driver) that no one was there to check us in until 4:45 pm. We left and returned. In our room, the TV was broken, so I called the front desk who said no one was there to fix it, so we had to move rooms. In the new room, the tv worked, but the bed was uneven… my feet were a foot higher than my head. And the toilet was uneven, one hip was four inches lower than the right. Not to mention the airplanes taking off and landing every few minutes even into the night. Will never stay here or another Residence Inn again. Terrible.

In addition, the included buffet breakfast was copious with good choices for everyone: sweet, savory, meat, eggs, yogurt–and good coffee. Good choice for our 2-night stay!

In addition, the included buffet breakfast was copious with good choices for everyone: sweet, savory, meat, eggs, yogurt–and good coffee. Good choice for our 2-night stay!

This hotel was clean and staff were great!

This hotel was clean and staff were great!

Television had no signal. Advised the front desk on the first day but never fixed. There was no iron in the room.

Television had no signal. Advised the front desk on the first day but never fixed. There was no iron in the room.

Great place to stay with kitchen while traveling for business. Ten mins from the airport. The lady at the front desk also let me check in early. She was great. Will stay again when ever i travel back to dallas.

Great place to stay with kitchen while traveling for business. Ten mins from the airport. The lady at the front desk also let me check in early. She was great. Will stay again when ever i travel back to dallas.

I booked this for my parents when dropping them off at DFW. Spacious rooms, well-lit, comfortable beds, nice breakfast -- no complaints. Marriott is reliable for quality.

I booked this for my parents when dropping them off at DFW. Spacious rooms, well-lit, comfortable beds, nice breakfast -- no complaints. Marriott is reliable for quality.

Very low quality, dreadful decor, not typical of Residence Inn, felt like a dungeon

Very low quality, dreadful decor, not typical of Residence Inn, felt like a dungeon

Mario at the front desk was super helpful

Mario at the front desk was super helpful

This place is old looking. Need a major refresh. Bathtub drain is clogged.

This place is old looking. Need a major refresh. Bathtub drain is clogged.

My room lock was broken and the heater wouldn’t work. It was under 49 degrees outside. I told the front desk and they said the manager would call, nobody called me.

My room lock was broken and the heater wouldn’t work. It was under 49 degrees outside. I told the front desk and they said the manager would call, nobody called me.

Bedroom sheets was discussing filthy, coach bed did not have sheets, additional money was charge for taxes , receptionist had a bad attitude and not knowing her job, will not recommend this place at all

Bedroom sheets was discussing filthy, coach bed did not have sheets, additional money was charge for taxes , receptionist had a bad attitude and not knowing her job, will not recommend this place at all

Overall it was bad. Bugs in the room, outlets not working

Overall it was bad. Bugs in the room, outlets not working

Cleaner smell was so intense in the hallways. Very convenient for getting to the airport early in the morning.

Cleaner smell was so intense in the hallways. Very convenient for getting to the airport early in the morning.

Would definitely stay here again.

Would definitely stay here again.

Great accommodations

Great accommodations

The elevators were not working. There was no ice, the internet was not consistent and the decor was 1990s the free amenities reminded me of a Motel 6

The elevators were not working. There was no ice, the internet was not consistent and the decor was 1990s the free amenities reminded me of a Motel 6

Refused a room that was prepaid and confirmed. Hotels.com failed to find me a replacement room. Had to pay for an alternate location and Uber out of pocket. No refunds yet, can’t wait for that fight.

Refused a room that was prepaid and confirmed. Hotels.com failed to find me a replacement room. Had to pay for an alternate location and Uber out of pocket. No refunds yet, can’t wait for that fight.

I was one the first floor and it was really loud and could hear everything on the outside and didn't rest very well.

I was one the first floor and it was really loud and could hear everything on the outside and didn't rest very well.

Excellent service !

Excellent service !

Rundown, not update and not kept up. Terrible Residence Inn. Louder than normal noise levels at the airport, widows rattle from planes flying over. Had to wait for staff a long time to show up for check in. Questionable people hang around the property

Rundown, not update and not kept up. Terrible Residence Inn. Louder than normal noise levels at the airport, widows rattle from planes flying over. Had to wait for staff a long time to show up for check in. Questionable people hang around the property

Waited 20 minutes for someone to even show up at the front desk for check in. I left trash outside my door for pick up at 6:00 am one morning and it was picked up the 3rd day after I had 2 bags sitting in the hallway. Marginal people are hanging out around this hotel with the staff at times. Have no idea how this place got the ratings.

Waited 20 minutes for someone to even show up at the front desk for check in. I left trash outside my door for pick up at 6:00 am one morning and it was picked up the 3rd day after I had 2 bags sitting in the hallway. Marginal people are hanging out around this hotel with the staff at times. Have no idea how this place got the ratings.

They had the most comfortable pillows so we slept very well! The lady at the front desk was very friendly and took care of us just like family, definitely recommend this hotel!!!

They had the most comfortable pillows so we slept very well! The lady at the front desk was very friendly and took care of us just like family, definitely recommend this hotel!!!

N/a

N/a

The amazing, friendly front staff is what really impressed us here. She was so friendly and helpful. It made it feel more homey and comfortable. I loved the breakfast. I was so impressed with how well the suite worked for our family.

The amazing, friendly front staff is what really impressed us here. She was so friendly and helpful. It made it feel more homey and comfortable. I loved the breakfast. I was so impressed with how well the suite worked for our family.

The shuttle option was very nice to have. Clean place. Nice staff.

The shuttle option was very nice to have. Clean place. Nice staff.

Roomy rooms with extra room with a TV...Great benefits!!! They always put on us on the sunny side of the morning. We always have to make sure the sun doesn't wake us up before time! Need more Bedroom Lights and one light in room #117 doesn't work. Didn't have up to date phone & laptop plugs. Everything else was great!

Roomy rooms with extra room with a TV...Great benefits!!! They always put on us on the sunny side of the morning. We always have to make sure the sun doesn't wake us up before time! Need more Bedroom Lights and one light in room #117 doesn't work. Didn't have up to date phone & laptop plugs. Everything else was great!

Bedding has not been changed and had a body odor of previous guest. Carpet had disgusting stains.

Bedding has not been changed and had a body odor of previous guest. Carpet had disgusting stains.

Everything

Everything

I would stay here again. Great place for family to stay

I would stay here again. Great place for family to stay

I simply love the ambience in the environment. It is simply cute.

I simply love the ambience in the environment. It is simply cute.

cleaned

cleaned

Property was clean and convenient to the airport. Have everything we needed for the stay. Would stay again when needed. Only minor issue is that since it is close to airport and can be noisy due to the planes.

Property was clean and convenient to the airport. Have everything we needed for the stay. Would stay again when needed. Only minor issue is that since it is close to airport and can be noisy due to the planes.

I actually liked my stay at this hotel, but housekeeping never wanted to come & clean my room. I stayed there 2 weeks due to work, & housekeeping only cleaned my room once eventhough I requested like 6 times. When they cleaned it that one time they didn't even really clean, vacuum, or stock up my room with necessities. I stayed going down to the front desk after work to get supplies, which was very annoying.

I actually liked my stay at this hotel, but housekeeping never wanted to come & clean my room. I stayed there 2 weeks due to work, & housekeeping only cleaned my room once eventhough I requested like 6 times. When they cleaned it that one time they didn't even really clean, vacuum, or stock up my room with necessities. I stayed going down to the front desk after work to get supplies, which was very annoying.

Ours was a very relaxing stay. Not minor detail is that planes fly low and directly over the hotel on their landing approach to DFW airport. We tuned them out, but others may not be able to. Otherwise, it was a great stay and we're going back next weekend.

Ours was a very relaxing stay. Not minor detail is that planes fly low and directly over the hotel on their landing approach to DFW airport. We tuned them out, but others may not be able to. Otherwise, it was a great stay and we're going back next weekend.

Needed a place near the airport as I was on a business trip with a early morning flight. Only stayed for about 5 hours as I was a late night arrival. Seemed like a bit of an older hotel that could use some upgrades but room was clean and nice for what I needed it for. Woman at the desk was friendly but my 3:30am phone call to make sure I was awake for my flight came at 2:30am since the day light savings time change wasn't taken into effect.

Needed a place near the airport as I was on a business trip with a early morning flight. Only stayed for about 5 hours as I was a late night arrival. Seemed like a bit of an older hotel that could use some upgrades but room was clean and nice for what I needed it for. Woman at the desk was friendly but my 3:30am phone call to make sure I was awake for my flight came at 2:30am since the day light savings time change wasn't taken into effect.

They hotel was nice, staff was very accommodating when my family and I missed our flight. The front desk person worked her magic as well as the cleaning crew to get us back into a room even though we were back waaaaay before check in.

They hotel was nice, staff was very accommodating when my family and I missed our flight. The front desk person worked her magic as well as the cleaning crew to get us back into a room even though we were back waaaaay before check in.

Good continental breakfast with waffles, bacon or sausage patties depending on day. Relatively convenient location. I was here for vacation, and it is a straight shot Southeast on 114 to downtown where I went to the Perot Museum, Dallas World Aquarium, 6th Floor Museum and the Texas State Fair. There aren't any restaurants within walking distance, but I had a car. Sam's Club, Walmart are about 10 minutes away. Pet fee is $100 :(.

Good continental breakfast with waffles, bacon or sausage patties depending on day. Relatively convenient location. I was here for vacation, and it is a straight shot Southeast on 114 to downtown where I went to the Perot Museum, Dallas World Aquarium, 6th Floor Museum and the Texas State Fair. There aren't any restaurants within walking distance, but I had a car. Sam's Club, Walmart are about 10 minutes away. Pet fee is $100 :(.

Close to airport (5 miles) , large nice room, but a little dated . Very clean and everything we needed

Close to airport (5 miles) , large nice room, but a little dated . Very clean and everything we needed

Great location. Clean. Comfy. Awesome breakfast. Felt safe, secure, and satisfied with my choice.

Great location. Clean. Comfy. Awesome breakfast. Felt safe, secure, and satisfied with my choice.

Everything was great

Everything was great

The customer service was great. Housekeeping was not good.

The customer service was great. Housekeeping was not good.

Check in and housekeeping was great.

Check in and housekeeping was great.

Our Room had some kind of dried dirt still on Carpet. There was Amazing Cleaning Woman on the other side of the Hotel, who cleaned up the mess left by previous Cleaner. Plus, Beds and Parking Lanes could have been bigger

Our Room had some kind of dried dirt still on Carpet. There was Amazing Cleaning Woman on the other side of the Hotel, who cleaned up the mess left by previous Cleaner. Plus, Beds and Parking Lanes could have been bigger

pleasantly surprised with this property; the place looked like it had been recently remodeled/upgraded. Great price for this type of stay.

pleasantly surprised with this property; the place looked like it had been recently remodeled/upgraded. Great price for this type of stay.

All was perfect

All was perfect

and the day person was almost ruid while telling us we missed breakfast. I have stayed with Marriotts before and this was the worst and will no longer support Marriot.

and the day person was almost ruid while telling us we missed breakfast. I have stayed with Marriotts before and this was the worst and will no longer support Marriot.

The front desk clerk Will, was absolute great!! we were lost and hungry late nite , he check us in and gave us menus and he called to see if a restaurant was open after 10 pm, and we ate doggishly ,thanks Will . all the staff were polite and especially the ground keepers ,the facility very well maintain, I will be back 2021 can't wait...

The front desk clerk Will, was absolute great!! we were lost and hungry late nite , he check us in and gave us menus and he called to see if a restaurant was open after 10 pm, and we ate doggishly ,thanks Will . all the staff were polite and especially the ground keepers ,the facility very well maintain, I will be back 2021 can't wait...

I liked the suites that they offered they even let us check in a little early and the check out was easy!

I liked the suites that they offered they even let us check in a little early and the check out was easy!

Nice hotel in a business park area giving limited dinning and shop close buy. The hotel is right in the flight path for DFW, so between 7am and midnight be ready for flights overhead.

Nice hotel in a business park area giving limited dinning and shop close buy. The hotel is right in the flight path for DFW, so between 7am and midnight be ready for flights overhead.

Outdoor pool was great. Breakfast was decent. Room was good. Front desk guy wasn’t particularly friendly. No room service. Not enough towels - we had to share for two days because there wasn’t enough staff to wash them.

Outdoor pool was great. Breakfast was decent. Room was good. Front desk guy wasn’t particularly friendly. No room service. Not enough towels - we had to share for two days because there wasn’t enough staff to wash them.

Choosing this location for rest and relaxation is not a great idea. There are much better options that are cheaper. While in a decent area, airplanes fly over this hotel every 5 minutes nonstop. If you trying to rest,....forget it! It also scrambles the cable tv severely with each flight (every 5 minutes). To my disappointment, the cabinetry is worn and does not blend with the room on the whole. It definitely does not look like the pictures online.

Choosing this location for rest and relaxation is not a great idea. There are much better options that are cheaper. While in a decent area, airplanes fly over this hotel every 5 minutes nonstop. If you trying to rest,....forget it! It also scrambles the cable tv severely with each flight (every 5 minutes). To my disappointment, the cabinetry is worn and does not blend with the room on the whole. It definitely does not look like the pictures online.

Will be back

Will be back

CONS: The guy at the front desk seemed irritated with me checking in. I came back a couple hours later (9pm ish) and he was asleep at the desk. I had to wake him up to ask about the shuttle. I also didn’t like having to walk outside to get to the other side of the building where my room was. It rained my whole trip so having to go outside sucked.

CONS: The guy at the front desk seemed irritated with me checking in. I came back a couple hours later (9pm ish) and he was asleep at the desk. I had to wake him up to ask about the shuttle. I also didn’t like having to walk outside to get to the other side of the building where my room was. It rained my whole trip so having to go outside sucked.

The staff was accomodating.

The staff was accomodating.

our stay was fine except the bag breakfast was not good. was expecting a hot breakfast.

our stay was fine except the bag breakfast was not good. was expecting a hot breakfast.

Staff was very nice and quick it was a smooth easy process and the room was absolutely great!

Staff was very nice and quick it was a smooth easy process and the room was absolutely great!

The advertisement is not what it is no hot tub and no hot breakfast. When u talked to both the assistant manager and front desk clerk they both was surprised when I asked about a hot tub and hot breakfast. I showed the Expedia booking and both stated call Expedia but if you choose not to stay that I could be refunded. Every hotel was booked solid so I had to stay however the room was nice and staff friendly. I would not ever use Expedia again it cost more as well I have no trust in what they advertise.

The advertisement is not what it is no hot tub and no hot breakfast. When u talked to both the assistant manager and front desk clerk they both was surprised when I asked about a hot tub and hot breakfast. I showed the Expedia booking and both stated call Expedia but if you choose not to stay that I could be refunded. Every hotel was booked solid so I had to stay however the room was nice and staff friendly. I would not ever use Expedia again it cost more as well I have no trust in what they advertise.

It was quiet, clean

It was quiet, clean

It was very peaceful and comfortable. Could use room service every day.

It was very peaceful and comfortable. Could use room service every day.

Nothing

Nothing

Our stay was good. Very friendly staff and mostly clean. I’m a clean freak and even before Covid I cleaned the hotel room. To my surprise after sanitizing and wiping things down there wasn’t much dirt or residue on my cloths. I highly recommend this hotel.

Can’t wait to stay here again

Our stay was good. Just wish there was an oven in the 1 bedroom.

Excellent location! Very nice rooms and staff was great!

Residence Inn is a exceptional hotel but this location needed a little TLC. The location is excellent close to a lot of things to do and hidden gem restaurants even in the pandemic. The front staff was excellent but house keeping needed help. In a drawer in the vanity area was a bloody bandaid and black and mild inside found a few other dirty areas so we went bought our own cleaning supplies and cleaned ourselves.

My wife left one of her AirPods in the room. Called hotel they found it great. But they never return it. Gave them my address said they were going ship. Called back after week they have don’t know where it is. So one of the employees had to of stolen it.

I was very disappointed to find that during a pandemic my room had fingerprints, dried food on the wall, hair in the tub/bathroom, dust and so on. It was very evident that extra care had not be taken to clean and sanitize the room to pre-Covid standards. Definitely was not cleaned to meet the expectations during a pandemic. Disappointed with this Marriott property.

The decor of the property was nice. Although the night we checked in, looked like someone had thrown up just as you walked inside the building. The trash cans were not emptied and we didn't receive any room service. Could of been due to COVID-19.

Very comfy.

This place is always clean and the service is always excellent. Covid has shut down the breakfast option but I feel like the hotel can be a little more creative in offering an alternative. Like refrigerated pre-packaged meals or a cook to order type set up.

The suite was huge and very nice and clean. Tons of amenities. I can’t think of anything it was missing! Great space to relax. Lots of restaurants a quick drive away.

This residence Inn used to be a nice please but has seriously deteriorated in the level and quality of cleanliness provided considering the COVID situation! I don’t think the rooms are being cleaned at all after a guest stayed with previous guest hair all over the bathroom floor, unswept kitchen floor with insects flying all over the room! This is the worst accommodation experience I’ve had all my life. I spoke to manager on duty and he gave me a replacement accommodation that a sofa full of pet’s hair with very dirty kitchen floor. I decided to leave before midnight to another hotel as I felt the condition of this place was too unhygienic for me to sleep or stay in. I requested for a refund on my booking & checked out! Please stay away from this place if u value your health!!

Light sleepers need to know this hotel is directly along the flight path of DFW and there were several low flying aircraft flying over us all throughout the day.

Anytime, I need help the staff was always nice and helpful. I really enjoyed staying there.

Hotel staff was great. I had 2 nights reservation someplace else, but i left after one night because it was gross. Residence staff allowed me to check in early, which was great because I had to work from the room. The room was beautiful and clean and it really is a home away from home. I sat at the desk and worked and listened to kids playing in the pool and the planes flying overhead. It was very peaceful.