Quality Suites Irving-Las Colinas

Disappointing

Would have given 5 stars but our son used the gym and said several of the machines were broke. Also, the carpet needs replaced in 119, there are several holes in it and there was a slight urine? odor.

Clean and roomy Nothing

Clean and roomy Nothing

Cleanliness

Cleanliness

Pleasant

We booked at the last minute due to flight delays, I thought it was going to be much closer to DFW than it was and also assumed the free shuttle advertised on the Expedia page ran 24/7. It was non refundable and as soon as we booked it we called to ask for the shuttle to pick us up and that’s when they said it’s only 8am-8pm. Uber was $65 at night to the hotel. The room was non smoking but smelled so much like smoke in the entrance and bathroom. Beds were very comfortable large and clean. Breakfast was fine: make your own waffles, there was yogurt, some kind of pastry, English muffin, coffee , scrambled eggs, potatoes. We were just thankful not to sleep at the airport. The lady who drove us to the airport the next morning in her minivan, which is the shuttle, was very nice and friendly

Exceptional

The staff were all very kind from the man who checked us in at 130am after our flight got cancelled, to the woman who handled the breakfast buffet which was legit, and the manager? who checked us out and drove us to the rental car place at DFW - Carol. We really appreciated the service we got in such a crazy situation. THANK YOU FOR YOUR KINDNESS we had a pleasant stay at your hotel! ⭐️⭐️⭐️⭐️⭐️

My room was terrible. There was what looked like pet hair in the sheets. There was a paper wristband on the floor from a previous guest. I did not stay. I felt like something was biting me when I laid on the bed.

Best option around

Very good

Not a clean room, mattress is in a bad condition, parking is fine, breakfast doesn't have serial option,

Exceptional

The whole place smells like mold and ammonia. The elevator is shaky and scary and we had a two day reservation but once we saw the rooms the hand towels had a booger and hair on it. The sink had shaving clippings. We left immediately. We did not even attempt to get our money back…. Just left. It was a bummer because the guy at the desk was very nice but we couldn’t do it.

Superb

The quietness The smell

The quietness The smell

The Continental breakfast is powdered eggs and pre-made nasty sausage that has no flavor nor taste. When my husband won't eat it and complains, it must be bad. Hotel staff that checked him when was not very friendly nor helpful. The bed was comfortable but the couch was very uncomfortable. I thought maybe we had found a great hotel to use while we're in the DFW area for various things throughout the years, but Not after this visit.

Room clean great staff good breakfast

Room clean great staff good breakfast

Exceptional

janky bathroom could use better facilities

berry pretty and comfy janky bathroom could use better facilities

Hot water wasn't working in my room day 1. Complained to older gentleman who said sorry someone could look at it next day. Next day Hollie helped me and she was very polite and fixed it in 2 seconds. She was the person who also took me to airport. Very nice. Room had do not disturb on it, but someone went into room took towels but did not replace them... was a bit weird. Went down to get some. Older guy says he doesnt think they have any... but did go look and found me some. No lights in parking lot makes it feel unsafe. Had to ask for milk for breakfast as there was none at 830am...Will not be back.

Hot water wasn't working in my room day 1. Complained to older gentleman who said sorry someone could look at it next day. Next day Hollie helped me and she was very polite and fixed it in 2 seconds. She was the person who also took me to airport. Very nice. Room had do not disturb on it, but someone went into room took towels but did not replace them... was a bit weird. Went down to get some. Older guy says he doesnt think they have any... but did go look and found me some. No lights in parking lot makes it feel unsafe. Had to ask for milk for breakfast as there was none at 830am...Will not be back.

Location and clean place I have stayed here a few times. It’s an old place but a good value. Could use fresh paint.

Location and clean place I have stayed here a few times. It’s an old place but a good value. Could use fresh paint.

hot water takes 15 mins to get hot..room service wasnt as expected

hot water takes 15 mins to get hot..room service wasnt as expected

Dimly lit hotel exterior at night, so dark that it is easy to trip and fall on a step coming in into the hotel. The hotel sign itself is half unlit, so had a sketchy feel from the outset. Room had no hot water ( Room 200), seems like a known issue because when I informed the front desk they mentioned previous guests had issues as well, and asked me to wait 5 minutes for running water to turn hot, but it didn't. The front desk folks were friendly enough to swap to a different room, but still was a headache to move rooms at the middle of night. Room itself was very average, seems like an old building, and not as nice as the photos on Hotels.com

Dimly lit hotel exterior at night, so dark that it is easy to trip and fall on a step coming in into the hotel. The hotel sign itself is half unlit, so had a sketchy feel from the outset. Room had no hot water ( Room 200), seems like a known issue because when I informed the front desk they mentioned previous guests had issues as well, and asked me to wait 5 minutes for running water to turn hot, but it didn't. The front desk folks were friendly enough to swap to a different room, but still was a headache to move rooms at the middle of night. Room itself was very average, seems like an old building, and not as nice as the photos on Hotels.com

No hot water. IS WINTER

No hot water. IS WINTER

2nd time i. 1 month. NO HOT WATER. TV NOT FRIENDLY

2nd time i. 1 month. NO HOT WATER. TV NOT FRIENDLY

Very friendly staff team, clean rooms. Building is older so the furnitures and rooms are a bit worn. The complimentary breakfast is limited, but quite nice. Good for the price we paid.

Very friendly staff team, clean rooms. Building is older so the furnitures and rooms are a bit worn. The complimentary breakfast is limited, but quite nice. Good for the price we paid.

Was great

Was great

Although the bed was made, the sheets I slept on were dirty and had stains on them which I took pictures of. When I brought this to the hotel manager's attention he was very rude and told me to come get clean sheets and make the bed myself.

Nothing

Amenities

Amenities

This place is very basic. Ok cleanliness. It was a little run down and tired. Breakfast was what you expect from this kind of place... Powdered scrambled eggs, sausage patties and soggy home fries. Coffee was just ok. Saggy beds and lumpy pillows. But it was cheap which was why we booked before an early morning flight

This place is very basic. Ok cleanliness. It was a little run down and tired. Breakfast was what you expect from this kind of place... Powdered scrambled eggs, sausage patties and soggy home fries. Coffee was just ok. Saggy beds and lumpy pillows. But it was cheap which was why we booked before an early morning flight

Esmi the manager was great and she gave excellent customers Nothing

Esmi the manager was great and she gave excellent customers Nothing

Room in not cleaning, Room telephone was not working breakfast was very bad nothing to eat at 8 am

N/A

Location, staff and beds were great. Old facility, carpet and plumbing needs work. Warm water in shower was tricky to figure out.

Location, staff and beds were great. Old facility, carpet and plumbing needs work. Warm water in shower was tricky to figure out.

Good

Good

The room was great, But we had 14 hour flight Australia and was really looking forward to that jacuzzi bath when we got there. The best we could get was Luke warm water at best, and the jets just barely worked on the tub. We were really disappointed. Needless to say we will no be sty here again.

The room was great, But we had 14 hour flight Australia and was really looking forward to that jacuzzi bath when we got there. The best we could get was Luke warm water at best, and the jets just barely worked on the tub. We were really disappointed. Needless to say we will no be sty here again.

Staff was amazing. Cleanliness was decent. Housekeeper was also amazing. The bed had the frame off on the rails between the wall and bed ( small space) and it got my ankle. Beds are not the greastest for comfort.The temperature is finiky. Hot water for the shower does take awhile(we were 3rd floor). Overall we would stay here again. The staff was awesome and that makes hiving it a second chance possible.

Staff was amazing. Cleanliness was decent. Housekeeper was also amazing. The bed had the frame off on the rails between the wall and bed ( small space) and it got my ankle. Beds are not the greastest for comfort.The temperature is finiky. Hot water for the shower does take awhile(we were 3rd floor). Overall we would stay here again. The staff was awesome and that makes hiving it a second chance possible.

The room was clean and had lots of space

The room was clean and had lots of space

Good

Superb

Not entirely what I expected. Had to clean up the sofa bed before we were able to use it. No bedsheets and pillows and I had to go get them. I've seen better standards. For a non smoking hotel, the elevator always smelled like weed with some guest not adhering to the hotel instructions.

Not entirely what I expected. Had to clean up the sofa bed before we were able to use it. No bedsheets and pillows and I had to go get them. I've seen better standards. For a non smoking hotel, the elevator always smelled like weed with some guest not adhering to the hotel instructions.

Bad smell.

Bad smell.

They have the worst beds in the world!

Staff's are very friendly., cleanliness is excellent, shuttle service is very good , They can improve little bit better in breakfast like list the menu what they have for week so visitors can use it wisely

The breakfast was sparse but pilot terrible.

Only complaint is how close the toilet is to the bathroom door, making it hard to use the bathroom.

- All cameras have been removed in this hotel. - The elevator shakes and stops mid floor. - The stair way is dim and again, no cameras. We can see where the camera should go because the casing and wire is still there. - Small roaches in random areas. - Hotel room has not been vaccumed. - Parking lot is dim. - AC in the room didn't work well and our room was warm through the night.

- All cameras have been removed in this hotel. - The elevator shakes and stops mid floor. - The stair way is dim and again, no cameras. We can see where the camera should go because the casing and wire is still there. - Small roaches in random areas. - Hotel room has not been vaccumed. - Parking lot is dim. - AC in the room didn't work well and our room was warm through the night.

Window was open when we first checked in. Pillows were in bad shape but desk service help us out. The front desk is what made this a great stay. We needed a little more time because of one of us not feeling well from a cold and they were extremely accommodating with out check out. There was always someone around at the desk as well.

Window was open when we first checked in. Pillows were in bad shape but desk service help us out. The front desk is what made this a great stay. We needed a little more time because of one of us not feeling well from a cold and they were extremely accommodating with out check out. There was always someone around at the desk as well.

Again, if you are in a pinch and need a place to sleep, it will work.

Again, if you are in a pinch and need a place to sleep, it will work.

Hotel waa clean and comfortable, however we were very disappointed to find out the airport shuttle service starts 8am and ends early too. The whole purpose of choosing this hotel was for the airport shuttle. Was very disappointed to find out we could not use it for the departure or arrival of our trip.

Hotel waa clean and comfortable, however we were very disappointed to find out the airport shuttle service starts 8am and ends early too. The whole purpose of choosing this hotel was for the airport shuttle. Was very disappointed to find out we could not use it for the departure or arrival of our trip.

Everything was good other than the fact that there was a cockroach 😩

Everything was good other than the fact that there was a cockroach 😩

Very nice staff clean room and good breakfast

Only half the tv channels worked. Some only had sound no picture. Only a floating speaker while the same channel works in the lobby. Ac sounds like a diesel when it came on. Right against bed, froze me out half the night. Door striker latch was missing. Had to push door inwards to latch deadbolt. Shower head ring was not against the tile. Shower knob felt like it was going to come off in my hands. Just an old hotel i guess. Staff was very friendly.

Staff was super friendly gave us a ride to our venue. Wss reslly quite.

Staff was super friendly gave us a ride to our venue. Wss reslly quite.

i found it useful being close to where i need to travel towards

i found it useful being close to where i need to travel towards

When I open the door of the room, there was that strong smell of very old carpet.

When I open the door of the room, there was that strong smell of very old carpet.

Worst

Worst

More importantly, you simply do not get the room you are paying for. The amenities described online are what you get in regards to the space, layout, and things like a sofa-bed. I planned on doing some work during my stay and the desk chair in my room was literally broken--locked all the way down to the ground almost. Needless to say, working is not a possibility in this hotel. Coffee was good and the staff was friendly. The listing itself, however, should not include images of a sofa bed, as this is not included. Likewise, I think they could do the bare minimum and check to see if their desk chairs are not broken, Otherwise the listing is downright fraudulent in its representation of the rooms.

More importantly, you simply do not get the room you are paying for. The amenities described online are what you get in regards to the space, layout, and things like a sofa-bed. I planned on doing some work during my stay and the desk chair in my room was literally broken--locked all the way down to the ground almost. Needless to say, working is not a possibility in this hotel. Coffee was good and the staff was friendly. The listing itself, however, should not include images of a sofa bed, as this is not included. Likewise, I think they could do the bare minimum and check to see if their desk chairs are not broken, Otherwise the listing is downright fraudulent in its representation of the rooms.

Front desk gentleman was super nice professional and courteous

The location was very easy to get to The HVAC was excellent The room was clean and the bedding was very nice The breakfast was pretty good, but could have been better

Great place to stay! Very clean and affordable! Staff was very friendly.

Great place to stay! Very clean and affordable! Staff was very friendly.

Easy parking. Clean. Quiet. I use a wheelchair. The door systems (ramps, double doors) were very difficult; I could not have navigated the steep ramps, critical turns, or double doors without help! The adjustable shower head sprayer connection on the rod was broken. The faucet handle was so loose it wouldn’t turn on. And, the room got incredibly moist BUT we found a button on the AC that we found and selected… DRY! Never had we ever seen that selection… and who would want it moist? But, within several hours the dampness in the room diminished. (So glad!).

Amazing helpful staff

Amazing helpful staff

The service we received from Carol, the manager, and her staff far exceeded our highest hopes. Not only was the shuttle service from DFW spot on and timely, but ;throughout our stay the kindness and warmth exuded was so greatly appreciated. The hotel building and grounds are kept up beautifully and the charming guest room is spacious, clean, comfortable and well laid out. Every amenity we might need has been thought of and provided. I felt safe, welcomed and appreciated. The breakfast provided was served hot and fresh. The variety of yummy food choices and the incredibly delicious coffee helped make the start of our day ideal. How I wish that every hotel was like this one…filled with caring staff and a manager who delight in providing outstanding service and who are committed to excellence.i highly recommend Quality Suites here in Irving, TX as your next destination hotel. I hope we return soon!!

The service we received from Carol, the manager, and her staff far exceeded our highest hopes. Not only was the shuttle service from DFW spot on and timely, but ;throughout our stay the kindness and warmth exuded was so greatly appreciated. The hotel building and grounds are kept up beautifully and the charming guest room is spacious, clean, comfortable and well laid out. Every amenity we might need has been thought of and provided. I felt safe, welcomed and appreciated. The breakfast provided was served hot and fresh. The variety of yummy food choices and the incredibly delicious coffee helped make the start of our day ideal. How I wish that every hotel was like this one…filled with caring staff and a manager who delight in providing outstanding service and who are committed to excellence.i highly recommend Quality Suites here in Irving, TX as your next destination hotel. I hope we return soon!!

Overall, good hotel

Overall, good hotel

Free breakfast from 6:30am-9:30am. Room was clean and had all the standard amenities. Blackout Curtains are present just hidden behind false curtains so you still get privacy. Closet is behind the large mirror. Tv has standard cable. No stream apps. We had a slight issue with our first room’s door not locking and the hotel was able to switch rooms very quickly, which we appreciated. Location felt safe, plenty of parking and each one of the staff members was very friendly, helpful and attentive. A Quality stay indeed.

Free breakfast from 6:30am-9:30am. Room was clean and had all the standard amenities. Blackout Curtains are present just hidden behind false curtains so you still get privacy. Closet is behind the large mirror. Tv has standard cable. No stream apps. We had a slight issue with our first room’s door not locking and the hotel was able to switch rooms very quickly, which we appreciated. Location felt safe, plenty of parking and each one of the staff members was very friendly, helpful and attentive. A Quality stay indeed.

The staff were excellent, really nice young lady and her mom. Thats the only good thing about the place. The place needs updating, it's in bad condition. I checked out early because the room sink was broken, they were kind enough to refund the nights i didn't stay. If it's 1 night stay and you are on a budget and dont care about the extras or anything fancy then go right ahead.

The staff were excellent, really nice young lady and her mom. Thats the only good thing about the place. The place needs updating, it's in bad condition. I checked out early because the room sink was broken, they were kind enough to refund the nights i didn't stay. If it's 1 night stay and you are on a budget and dont care about the extras or anything fancy then go right ahead.

We were placed into a different room which smelled like cigarettes. The mattress was like being a bounce-house, and not in a good way. Neither of us got any sleep.

We were placed into a different room which smelled like cigarettes. The mattress was like being a bounce-house, and not in a good way. Neither of us got any sleep.

Bathroom faucet sprayed water everywhere. Very low hot water pressure in morning for shower. Reported both at checkout. Breakfast was kinda laughable. Hot options were some sausage links and tater tots and make your own waffle. No eggs. Small pastry selection and some yogurt. No cereal or even milk. I was there for one night because of an issue at another hotel so it was fine for what I needed but not somewhere I'd pick for a longer stay.

Bathroom faucet sprayed water everywhere. Very low hot water pressure in morning for shower. Reported both at checkout. Breakfast was kinda laughable. Hot options were some sausage links and tater tots and make your own waffle. No eggs. Small pastry selection and some yogurt. No cereal or even milk. I was there for one night because of an issue at another hotel so it was fine for what I needed but not somewhere I'd pick for a longer stay.

Good price and nice staff.

Good price and nice staff.

Was not what I was expecting. Room was moldy because of the ac unit. The window had water in it the whole time, we all had a cough before we checked out. Something in the moist air for sure. I honestly won’t be back here. Breakfast was below average to say the least with very little options and the eggs were too watery.

Was not what I was expecting. Room was moldy because of the ac unit. The window had water in it the whole time, we all had a cough before we checked out. Something in the moist air for sure. I honestly won’t be back here. Breakfast was below average to say the least with very little options and the eggs were too watery.

Exercise equipment broken. Remote in room broken. Hair dryer broken. Beds were comfortable. Breakfast was mediocre.

Exercise equipment broken. Remote in room broken. Hair dryer broken. Beds were comfortable. Breakfast was mediocre.

People are very welcome and friendly and also this place has a shuttle service to airport pick up

People are very welcome and friendly and also this place has a shuttle service to airport pick up

Front desk are very helpful

The air conditioning unit was very loud it kept waking us up when it would come on and the bathroom tub had a leak.

The air conditioning unit was very loud it kept waking us up when it would come on and the bathroom tub had a leak.

Very nice staff. We didnt have hot water and had to change rooms. Things like that happen. They apologized. We used the airport shuttle which was nice. A nice hot breakfast. We would stay again.

Very nice staff. We didnt have hot water and had to change rooms. Things like that happen. They apologized. We used the airport shuttle which was nice. A nice hot breakfast. We would stay again.

We also reserved a room with two beds, but we were told that this was not passed along from Expedia to the property, so the only room available was with one king bed. So one person had to sleep on the couch. Overall, things were fine. The room was clean and the location was convenient, the breakfast was good. So it met our basic needs, but the condition of things like the bathroom door, the toilet seat, and other cosmetic issues left a bit to be desired. So our overall impression was satisfactory, but not enthusiastic.

We also reserved a room with two beds, but we were told that this was not passed along from Expedia to the property, so the only room available was with one king bed. So one person had to sleep on the couch. Overall, things were fine. The room was clean and the location was convenient, the breakfast was good. So it met our basic needs, but the condition of things like the bathroom door, the toilet seat, and other cosmetic issues left a bit to be desired. So our overall impression was satisfactory, but not enthusiastic.

We also reserved a room with multiple beds and they gave us one King and a sofa bed, something I wanted to avoid. We came back and requested one with two beds, but they were all taken. Apparently, they give priority to those reserved for 4 people.

We also reserved a room with multiple beds and they gave us one King and a sofa bed, something I wanted to avoid. We came back and requested one with two beds, but they were all taken. Apparently, they give priority to those reserved for 4 people.

Best service and excellent staff

Best service and excellent staff

Not kept up, smelly, some what dirty. Sketchy area.

Food /breakfast...limited options

Food /breakfast...limited options

Staff was super friendly and helpful! It was a great place to stay when our flight got cancelled.

Staff was super friendly and helpful! It was a great place to stay when our flight got cancelled.

Great value for the money.

Great value for the money.

Meh it works for a place to sleep but nothing special

Meh it works for a place to sleep but nothing special

The manager went out of her way during a very frustrating trip (weather cancellations) and made us feel very welcome and made sure we had everything we needed including food and transportation. She was short staffed due to the storm and she stepped up and drove the shuttle to make sure everybody made it to and from the airport.

The manager went out of her way during a very frustrating trip (weather cancellations) and made us feel very welcome and made sure we had everything we needed including food and transportation. She was short staffed due to the storm and she stepped up and drove the shuttle to make sure everybody made it to and from the airport.

acceptable

acceptable

Great place to stay! Afternoon popcorn was a real delight. Cleaning & front desk staff were very attentive.

Great place to stay! Afternoon popcorn was a real delight. Cleaning & front desk staff were very attentive.

Nasty and the upstairs leaked into my room

Nasty and the upstairs leaked into my room

Bad all around

Bad all around

Breakfast was not at all good. They didnt have bread ,yogurt or oats packets.

Breakfast was not at all good. They didnt have bread ,yogurt or oats packets.

No hot water, lit was just warm tops and the shower faucet was crap to turn on and find warm water.

No hot water, lit was just warm tops and the shower faucet was crap to turn on and find warm water.

Clean room for 6 people

Clean room for 6 people

The only reason why i didn't leave a great review is because i didn't get a good nights sleep any of the nights because the pillows they have are very small and very bad. If i stay again I'll remember to take my own pillows

The only reason why i didn't leave a great review is because i didn't get a good nights sleep any of the nights because the pillows they have are very small and very bad. If i stay again I'll remember to take my own pillows

Property was Great!! No wake up call as requested though

Property was Great!! No wake up call as requested though

Requested a refund at check in due to incorrect booking. Lady at the desk complained of system issues that I couldn't check in at all I asked for refund and was told it would be coming but have not received it.

Requested a refund at check in due to incorrect booking. Lady at the desk complained of system issues that I couldn't check in at all I asked for refund and was told it would be coming but have not received it.

We had an issue with the 1st room not really clean hair dryer was broken. I advised the desk they were super nice gave us a new room with no issues. Breakfast was good. Nothing fancy but would stay there again.

We had an issue with the 1st room not really clean hair dryer was broken. I advised the desk they were super nice gave us a new room with no issues. Breakfast was good. Nothing fancy but would stay there again.

Geoffrey was amazing

Geoffrey was amazing

Could use some maintenance. Overall good stay

Could use some maintenance. Overall good stay

Yikes

Yikes

Stay was good.. however, couldn’t access the safe which was inconvenient. Breakfast lady and housekeeping lady were super sweet and accommodating. Front desk not so much. I would stay again.

Stay was good.. however, couldn’t access the safe which was inconvenient. Breakfast lady and housekeeping lady were super sweet and accommodating. Front desk not so much. I would stay again.

Typical 3 star hotel. Nothing fancy but did exactly what it was supposed to do for the price. Would stay there again.

Typical 3 star hotel. Nothing fancy but did exactly what it was supposed to do for the price. Would stay there again.

During my recent stay at the hotel, I encountered a frustrating experience right from check-in. Despite being the only guests waiting, the process took an unexpectedly long time. When we finally received our room key, we were shocked to find an employee inside our assigned room, which made us feel quite unsafe. It was clear that the room wasn’t ready for us, leaving us unsettled and disappointed with the overall service

During my recent stay at the hotel, I encountered a frustrating experience right from check-in. Despite being the only guests waiting, the process took an unexpectedly long time. When we finally received our room key, we were shocked to find an employee inside our assigned room, which made us feel quite unsafe. It was clear that the room wasn’t ready for us, leaving us unsettled and disappointed with the overall service

Really nice hotel

Really nice hotel

Decent stay staff was very helpful

Decent stay staff was very helpful

Very nice and friendly place

Very nice and friendly place

Great staff, clean rooms, and wonderful breakfast!

Great staff, clean rooms, and wonderful breakfast!

When we arrived to the room, the toilet seat had gouges in it and we had to have it replaced immediately. The couch and couch pillows had rips. The sheets and comforter were dirty and we had to have them replaced immediately. The air conditioner didn't work properly. The jetted tub did not hold water and the shower was broken. The TV was going out. The floor was dirty as well. We had to switch rooms, which was a downgrade to what we booked, due to the issues of the room we were booked in. Management offer nothing when we brought them the issues with the room, except for a downgraded room. We were not happy with the stay and we will never be back nor will we recommend this hotel to anyone. It was poor quality and no one should be allowed to stay there. The breakfast was not good as well.

When we arrived to the room, the toilet seat had gouges in it and we had to have it replaced immediately. The couch and couch pillows had rips. The sheets and comforter were dirty and we had to have them replaced immediately. The air conditioner didn't work properly. The jetted tub did not hold water and the shower was broken. The TV was going out. The floor was dirty as well. We had to switch rooms, which was a downgrade to what we booked, due to the issues of the room we were booked in. Management offer nothing when we brought them the issues with the room, except for a downgraded room. We were not happy with the stay and we will never be back nor will we recommend this hotel to anyone. It was poor quality and no one should be allowed to stay there. The breakfast was not good as well.

Nice hotel in every aspect

Nice hotel in every aspect

Greggory was very polite at the front desk. The fire alarm battery was bad so kept beeping he changed the room quickly and was very polite.

Greggory was very polite at the front desk. The fire alarm battery was bad so kept beeping he changed the room quickly and was very polite.

Nice place for a quick stay. The pillows were a joke though. They were throw pillows, not regular size pillows. It was annoying to sleep on.

Nice place for a quick stay. The pillows were a joke though. They were throw pillows, not regular size pillows. It was annoying to sleep on.

Old property, needs update

Old property, needs update

It just was not great comfort. Bed waa like sleeping on one mattress and the bed frame

It just was not great comfort. Bed waa like sleeping on one mattress and the bed frame

The staff were really friendly. The room was average—floor was dirty. Beds were worse than sofa beds. The sheets and comforters were nice.

The staff were really friendly. The room was average—floor was dirty. Beds were worse than sofa beds. The sheets and comforters were nice.

It was very convenient to the airport.

It was very convenient to the airport.

Great staff under difficult circumstances (massive cancellations at DFW airport).

Great staff under difficult circumstances (massive cancellations at DFW airport).

Excelente atención y servicio

Excelente atención y servicio

Very pleasant. They provided a much needed toothbrush and toothpaste.

Very pleasant. They provided a much needed toothbrush and toothpaste.

The staff was friendly. There was trash in the floor of my room and the bathroom floor was dirty. The tub had a small stream of water coming out so I couldn’t use the shower. It took 50 minutes just to get enough water in the tub to use the jacuzzi part of it.

The staff was friendly. There was trash in the floor of my room and the bathroom floor was dirty. The tub had a small stream of water coming out so I couldn’t use the shower. It took 50 minutes just to get enough water in the tub to use the jacuzzi part of it.

It fit my needs perfectly so far as location went. The light in the entry way to my room didn't work and the air conditioner was super loud, but aside from that a perfectly decent place for the price

It fit my needs perfectly so far as location went. The light in the entry way to my room didn't work and the air conditioner was super loud, but aside from that a perfectly decent place for the price

The rooms are great and the staff is super friendly. They are being lax in servicing their room air conditioners. I had to find a room with a functioning one. 2/3 were duds. They need to put some effort into this before summer hits or I am not coming back.

The rooms are great and the staff is super friendly. They are being lax in servicing their room air conditioners. I had to find a room with a functioning one. 2/3 were duds. They need to put some effort into this before summer hits or I am not coming back.

They need to test their air conditioners to make sure they are operating properly. It took three rooms to find a functional AC unit. The first room they gave me, the AC was set to 61 degrees, obviously been running all day and it was humid in the room. The maintenance people are phoning it in I guess, need to do their job.

They need to test their air conditioners to make sure they are operating properly. It took three rooms to find a functional AC unit. The first room they gave me, the AC was set to 61 degrees, obviously been running all day and it was humid in the room. The maintenance people are phoning it in I guess, need to do their job.

Great staff good place to rest the cleaning staff are wonderful amazing job Thank you !!!

Great staff good place to rest the cleaning staff are wonderful amazing job Thank you !!!

It was very quiet and clean

It was very quiet and clean

Dated and carpet smells horrible

Dated and carpet smells horrible

Was good value.

Was good value.

The cleaning of the hotel is very poor because it wasn’t cleaned and I requested for the cleaning and it wasn’t cleaned but the staffs were friendly thank you

The cleaning of the hotel is very poor because it wasn’t cleaned and I requested for the cleaning and it wasn’t cleaned but the staffs were friendly thank you

Great stay, the people at the counter fantastic and very pleasant. Couldn’t ask for more.

Great stay, the people at the counter fantastic and very pleasant. Couldn’t ask for more.

Amazing

Amazing

Stay was very good, no complaints. Front desk staff was very nice each day and night. Room had very minor issues as any room will nothing to complain about. Area was very quiet, very low traffic noise. Breakfast was good.

Stay was very good, no complaints. Front desk staff was very nice each day and night. Room had very minor issues as any room will nothing to complain about. Area was very quiet, very low traffic noise. Breakfast was good.

A bad smell in the hallways

A bad smell in the hallways

The property facilities are not up to date.

The property facilities are not up to date.

Our room had a broken safety lock on the door and upon request for a new room the front office guy tried to reassure us that it would be fine and it was a good neighborhood. We ended up getting another one with a lock but that interaction gave us uncomfortable vibes. We payed extra for a hot tub, but the whole bathroom smelled like mildew and the hot tub jets and shower curtains looked orange, moldy and disgusting. The room itself seemed clean except near the couch where the floor felt sticky. Ac was fine, bed seemed clean, although there was a random brown smudge spot on the pillow and someone else's hair on the towels we had in our bathroom. If you have noisy people above your room good luck getting some quality sleep as you can hear the wood creek and people walking. Won’t be staying again.

I got bit up by bedbugs

It was great.

But the room and cleanliness however was terrible. My room still had cleaning supplies sitting on the desk. The shower was not clean and had hair on the shower walls from the last guest. Dirt and hair on the bedsheets. Stains on the couches. Dirty used cups stacked next to the ice bucket. Not to mention I could hear every step the people above me made, and my floor creaked and buckled. I picked this location because it was conveniently located next to my office but I will be staying elsewhere when I come to town for future visits.

I booked this property thinking it was a Comfort Inn. We road around after getting off of a late flight and read to lay down. In order to get ready for a funeral the next morning. Only to find out the name had been chaged to Quality Inn. The property needs a major renovation. The face towels I used both days had holes in them. The only good thing about the stay was house keeping did an excellent job cleaning the room.

They had bedbugs

The property was older and out of the way for my trip. Some of the things in my room were older and needed updating. It was very quiet and the people were super nice.

Clean, great customer service

All was good

Good clean friendly

when i get there they didn’t have my reservation. get to my room it’s disgusting and ac smelt like mildew. requested a new room and received an attitude from the front desk guy. the pillows aren’t actually pillows it looks like couch pillows in pillowcases. i didn’t enjoy my stay. i won’t be staying here ever again.

Great service

Quiet area, comfy beds for me and my fam. Will come back next time when were in town.

It was a quick stay while waiting for a flight. It served its purpose.

The staff was nice and quick to respond

It was in a nice area. Only problem was that it was hot in our room. I understand the weather is hot outside. AC stayed on while we were exploring. But when we got back it was so uncomfortable and even trying to sleep through the night was really hard. Wished they would of added a little more for the breakfast. But overall I liked it.

Excellent service and friendly staff. Breakfast was good and room was clean.

The room door was broken no towels in the the bathroom I had to ask for towels

When you first walk into room 307 you smell mold. My husband went to the front desk to let them know and we were told housekeeping would be sent and that we are more than welcome to spray air fresheners to cover the smell not provided of course. There is mold in the air unit, sink, and behind the toilet. Housekeeping came and removed our trash bag that I personally bought and replaced it with a cheap one and replaced our towels. No mold was cleaned. At all. Trash from previous guest were left in the room. The non smoking room had burn holes on the sheets. Just terrible altogether. Won’t return

The morning and evening front desk staff was great! Customer service was on point! Will stay again.

Great staff, rooms needs improvements and fixes... needs to work in the cleanness

The whole reason i booked the room was for the jetted tub...that didn't even work. By the time i discovered it, it was late at night & was only staying one night but what a waste of money. Hotel is outdated as well, needs a major upgrade.

Staff was very helpful. However, the condition of the facility does not live up to the Comfort Suites I expected. The closet door didn't stay closed and several things in the hallway were beat up. Some signs were unreadable.