Holiday Inn Express Hotel & Suites DFW Airport South by IHG

We called from the airport to get picked up by shuttle and front desk was too busy to pick up the phone so we had to uber when we picked the property because it offered shuttle service

Very good

Clean rooms, Excellent staff! Great rate!

great stay

Great stay, clean rooms and very friendly staff.

Exceptional

Evething was good

Buen hotel

Clean

Clean

N/A

Everything was nice thank you N/A

So clean! Super helpful staff. The room looked brand new. All lamps and outlets worked. Great tv with hbo and others. Comfortable and great fitness room in excellent condition.

So clean! Super helpful staff. The room looked brand new. All lamps and outlets worked. Great tv with hbo and others. Comfortable and great fitness room in excellent condition.

Location Everything was good

Everything was good

Good

The hotel was clean, staff was great, only issue was the elevator was down. But the staircase was easy to go and down.

Elevator not working

Elevator not working

They are always friend , commanding to whatever you need .

Exceptional

Excellent

This was a great place to stay, close to the airport. The breakfast was great. The showers are pretty small and grungy.

This was a great place to stay, close to the airport. The breakfast was great. The showers are pretty small and grungy.

It's a great place to stay overnight before flying out the next morning. Location is great, has good breakfasts, and has shuttle service to the airport.

It's a great place to stay overnight before flying out the next morning. Location is great, has good breakfasts, and has shuttle service to the airport.

I was able to check in earlier than expected.

Young lady at front desk was professional courteous and greeted us with smiles and waves. Breakfast buffet surpassed expectations - far better than SpringHill at Avondale

the place was clean, comfortable, quiet and convenient. the staff showed real concern for all the travels who had been stranded by cancellations at DFW. the breakfast was exceptional.

the place was clean, comfortable, quiet and convenient. the staff showed real concern for all the travels who had been stranded by cancellations at DFW. the breakfast was exceptional.

Superb

Very Good

Yes room was clean and the staff was excellent! He was really nice and helpful.

Yes room was clean and the staff was excellent! He was really nice and helpful.

Comfortable bed, good lighting, free breakfast, free shuttle to nearby airport. I always choose Holiday Express if possible.

Comfortable bed, good lighting, free breakfast, free shuttle to nearby airport. I always choose Holiday Express if possible.

Great spot close to everything, safe and clean.

Great spot close to everything, safe and clean.

Exceptional

Staff was friendly and helpful

Staff was friendly and helpful

The location was great. We went to several attractions and the drive time was 30 minutes or less. The staff was very nice and the place was clean. Snacks were available at the front desk. The only criticism I would make would be the breakfasts. They didn't vary the offerings. The omelettes were like eating tasteless styrofoam and bacon was not served the days I was there. The oatmeal was poorly prepared and like the gruel they served Oliver Twist.

Good

Good

Everything

Location, comfortable bed, large room Tiny bathroom, a/c would not cool below 74

Elevators weren't working.

Clean room and excellent location of room.

Clean room and excellent location of room.

spotless room and nice staff.

spotless room and nice staff.

yes both were good

yes both were good

Ac was good. Breakfast did not taste good

Ac was good. Breakfast did not taste good

Nice place to stay

Nice place to stay

I really like the hotel looked very clean and was comfortable.

I really like the hotel looked very clean and was comfortable.

A very nice place, clean, large rooms great variety for breakfast, minutes from Dfw. A good value.

Friendly and helpful staff. Great breakfast. Nice spacious rooms.

Friendly and helpful staff. Great breakfast. Nice spacious rooms.

clean room- altogether as expected performance of a Holiday Inn Express

clean room- altogether as expected performance of a Holiday Inn Express

The beds were so comfortable! Great service, good breakfast.

The beds were so comfortable! Great service, good breakfast.

Was not expecting these level of care

Was not expecting these level of care

The hard flooring had hair all over, there were red or makeup stains on pillows and the desk area had some type of sauce on it.

Amazing service, definitely coming back!

Confortable beds and great breakfast

Confortable beds and great breakfast

Clean room and clean common areas

Clean room and clean common areas

Room was very clean. Temperature easily controlled. Not too many dining options that were walkable, but desk offered shuttle to nearby dining, if driver was available. Overall very pleasant stay after very long flight. Staff very pleasant

Room was very clean. Temperature easily controlled. Not too many dining options that were walkable, but desk offered shuttle to nearby dining, if driver was available. Overall very pleasant stay after very long flight. Staff very pleasant

Very good stay.

Very good stay.

I smelled smoke in my room. Not sure where it was coming from. All the nearby rooms were non smoking as well.

Red Lobster, and a convenience store, were all we needed.

Red Lobster, and a convenience store, were all we needed.

No hairs were found in the sink or shower.

No hairs were found in the sink or shower.

Good

Good

The property was clean and the staff was friendly. I would stay here again.

The property was clean and the staff was friendly. I would stay here again.

I stayed because I had a flight out in the morning and back the next day I thought it was ridiculous that this property doesn’t have a by the day airport parking fee it cost me 75$ from parking one night and then the shuttle to airport didn’t start till 6am and I had a 7 am flight so even though I payed 75 for parking I had to uber to airport total rip off will never stay here again

I stayed because I had a flight out in the morning and back the next day I thought it was ridiculous that this property doesn’t have a by the day airport parking fee it cost me 75$ from parking one night and then the shuttle to airport didn’t start till 6am and I had a 7 am flight so even though I payed 75 for parking I had to uber to airport total rip off will never stay here again

Room lighting was great. Rooms nice and spacious. Staff was excellent to deal with.

Room lighting was great. Rooms nice and spacious. Staff was excellent to deal with.

Also, their breakfast was good. I really liked the hot cinnamon rolls. Their omelettes and other options were plentiful and good.

Also, their breakfast was good. I really liked the hot cinnamon rolls. Their omelettes and other options were plentiful and good.

Convenient to parking spot and airport Nice front desk folks.

The rooms are big and so nice. They allowed me even to check out late since I have an evening flight. Gabriel of the reception was superb in his service. None

Most comfortable mattress of any hotel I’ve stayed in

Most comfortable mattress of any hotel I’ve stayed in

After our flight got cancelled we needed a shower and clean room! Having a shuttle pick us up and take us back for next day flight was amazing and drivers were excellent!

After our flight got cancelled we needed a shower and clean room! Having a shuttle pick us up and take us back for next day flight was amazing and drivers were excellent!

Na

Na

Overrall great experience

Overrall great experience

It was good

It was good

Good staff, good breakfast, comfort bed

Good staff, good breakfast, comfort bed

Property was dated and room was not clean. Also had a mildew smell. Some outlets did not work.

Property was dated and room was not clean. Also had a mildew smell. Some outlets did not work.

Everything was fine, just the strong smell of cigarettes when we got to the room

Everything was fine, just the strong smell of cigarettes when we got to the room

Everything

Everything

Very clean Friendly customer service Free shuttle to airport Absolutely no complains

I phoned the hotel to pick up at the airport on arrival .We waited the hotel shuttle for 1 hour. So we had to take a taxi to the hotel for 41$.

I phoned the hotel to pick up at the airport on arrival .We waited the hotel shuttle for 1 hour. So we had to take a taxi to the hotel for 41$.

Great location, close to the airport Very comfortable bed Hotel organize a taxi to the airport We came with a child, but extra bed was not made, no sheets and towels No shuttle service 11pm-6am, taxi was very expressive

My stay at this particular Holiday Inn Express was adequate. I will not be staying there again.

My stay at this particular Holiday Inn Express was adequate. I will not be staying there again.

Emergency drill awakened. Near the noisy ice machine. Period in and out of the exit door through much of the night.

Emergency drill awakened. Near the noisy ice machine. Period in and out of the exit door through much of the night.

Perfect

Perfect

I appreciated the shuttle driver picking me up after a delayed flight and I arrived late at night. Coffee

Never checked in .give me my money back on my card now y'all are being investigated cash app card are investigating y'all

Never checked in .give me my money back on my card now y'all are being investigated cash app card are investigating y'all

Our room was clean and spacious. And beds were comfortable. We liked it and will use again.

Our room was clean and spacious. And beds were comfortable. We liked it and will use again.

.

.

Nice

Nice

The staff was very helpful. .great breakfast

The staff was very helpful. .great breakfast

Clean

Clean

Location

Comfortable room. No restaurant open in the evening but a good buffet breakfast.

Worst experience in many months, I requested quite room in silent are. I get room next to lift. I asked reception staff for some support - all I was told was your booking was via 3rd party so we do not care about your requests. I asked to talk with manager - I was ignored. Breakfast even for US standards was very poor. Rooms with no sound insulation. Single glass windows where I could hear cars from highway which was 100-150m away. I will never again book my room there. I will not mention that there was no drinking water in the room.

Worst experience in many months, I requested quite room in silent are. I get room next to lift. I asked reception staff for some support - all I was told was your booking was via 3rd party so we do not care about your requests. I asked to talk with manager - I was ignored. Breakfast even for US standards was very poor. Rooms with no sound insulation. Single glass windows where I could hear cars from highway which was 100-150m away. I will never again book my room there. I will not mention that there was no drinking water in the room.

But from picking up at the airport, everything went seamless. Staff were friendly. The breakfast is something so enjoyable, especially the spread. Real Value for money 👍. It is a safe environment situated in an excellent location with Walmart and other shopping within 5 minutes drive. The room had everything we needed. The taxi service that’s on call is so helpful for people visiting new. The hotel lets you order your lunch or dinner from outside. They have the option of frozen pizza and many other stuff that you can buy from the reception and heat in the microwave. The room had a nice view, air conditioning and beautiful ambience. The shower head was old though. It can be replaced. Otherwise, the whole stay was so comfortable and memorable. Would gladly recommend to anyone. .

But from picking up at the airport, everything went seamless. Staff were friendly. The breakfast is something so enjoyable, especially the spread. Real Value for money 👍. It is a safe environment situated in an excellent location with Walmart and other shopping within 5 minutes drive. The room had everything we needed. The taxi service that’s on call is so helpful for people visiting new. The hotel lets you order your lunch or dinner from outside. They have the option of frozen pizza and many other stuff that you can buy from the reception and heat in the microwave. The room had a nice view, air conditioning and beautiful ambience. The shower head was old though. It can be replaced. Otherwise, the whole stay was so comfortable and memorable. Would gladly recommend to anyone. .

Clean, Quiet.

Clean, Quiet.

Very nice for a budget hotel. Shuttle to Dfw was running 24-7 just make arrangements at the front desk

Very nice for a budget hotel. Shuttle to Dfw was running 24-7 just make arrangements at the front desk

The hotel was super clean, quiet, and my daughter and I felt safe. Would highly recommend.

The hotel was super clean, quiet, and my daughter and I felt safe. Would highly recommend.

The staff is superb, they went above and beyond to make my stay enjoyable. The rooms are spacious and well-appointed. In my opinion, the bed was very comfortable (but that is a matter of personal taste). I travel to the DFW area frequently, and I typically stay in a different hotel each time due to feeling like I can "do better" at my preferred price point for stays in the area. However, this is a hotel I would stay at again when I need to be close to the airport and I believe the price point for the rooms is a good value.

The staff is superb, they went above and beyond to make my stay enjoyable. The rooms are spacious and well-appointed. In my opinion, the bed was very comfortable (but that is a matter of personal taste). I travel to the DFW area frequently, and I typically stay in a different hotel each time due to feeling like I can "do better" at my preferred price point for stays in the area. However, this is a hotel I would stay at again when I need to be close to the airport and I believe the price point for the rooms is a good value.

And helpful, including the airpirt trasportation That did well beyond his duty. Thank you!

And helpful, including the airpirt trasportation That did well beyond his duty. Thank you!

It’s our 2nd stay at this property in a week and my wife requested to stay here again. The rooms are excellent and the breakfast is fantastic

It’s our 2nd stay at this property in a week and my wife requested to stay here again. The rooms are excellent and the breakfast is fantastic

Our stay was excellent and the breakfast was delicious

Our stay was excellent and the breakfast was delicious

Clearly a renovated facility. The upgrades were well done. Good room for the price.

Clearly a renovated facility. The upgrades were well done. Good room for the price.

We stayed here for a quick sleep before an early flight out. We arrived about 9:30pm and After check in we went to our room opened the door and the room was already occupied. They yelled we quickly closed the door but that was a terrible experience.

We stayed here for a quick sleep before an early flight out. We arrived about 9:30pm and After check in we went to our room opened the door and the room was already occupied. They yelled we quickly closed the door but that was a terrible experience.

The only think I didn’t like that it was to noise you could here all noise that your customers were coming and going in the middle of the night. But other then that it was good place to stay.

The only think I didn’t like that it was to noise you could here all noise that your customers were coming and going in the middle of the night. But other then that it was good place to stay.

Desk attendant did not activate extra key properly on multiple occasions. Otherwise room was perfect for our needs. Love that sink and mirror area were separate from shower and toilet area!

Desk attendant did not activate extra key properly on multiple occasions. Otherwise room was perfect for our needs. Love that sink and mirror area were separate from shower and toilet area!

This hotel has completely lost its value for money. The quality of the rooms, service, and overall experience no longer justifies the high prices. Disappointing to see such a decline—I won’t be returning unless there are significant improvements.

This hotel has completely lost its value for money. The quality of the rooms, service, and overall experience no longer justifies the high prices. Disappointing to see such a decline—I won’t be returning unless there are significant improvements.

The lights are too bright & No dim lights. The bathroom is too noisy with the exhaust. Problem with the toilet. Water won’t go down & call for help. Staff are friendly

The lights are too bright & No dim lights. The bathroom is too noisy with the exhaust. Problem with the toilet. Water won’t go down & call for help. Staff are friendly

If you're in Dallas and your flight gets cancelled, staying here is a great option. The shuttles are regular, roomy, and spotless. The rooms are well kept up and have some nice touches- a chaise longue, a bathtub that fills, a mini fridge and Keurig, This Holiday Inn Express is near some restaurants and shops. The cleanliness of the hotel and the rooms are next level. There is a well stocked, fresh, and varied complimentary breakfast. The biscuits were the best I have ever had anywhere.

If you're in Dallas and your flight gets cancelled, staying here is a great option. The shuttles are regular, roomy, and spotless. The rooms are well kept up and have some nice touches- a chaise longue, a bathtub that fills, a mini fridge and Keurig, This Holiday Inn Express is near some restaurants and shops. The cleanliness of the hotel and the rooms are next level. There is a well stocked, fresh, and varied complimentary breakfast. The biscuits were the best I have ever had anywhere.

Staff were great.

Staff were great.

Great place

Great place

Poor communication on shuttle services and parking fees! Will not return.

Poor communication on shuttle services and parking fees! Will not return.

I was double charged when asked for a credit card for the deposit!

I was double charged when asked for a credit card for the deposit!

It was very nice!

It was very nice!

All good

All good

The rooms were very big and very clean.

The rooms were very big and very clean.

Love it

Love it

The only thing bad is the AC is loud when you are trying to sleep

The only thing bad is the AC is loud when you are trying to sleep

Staff was great. Very friendly lobby staff. Elevator a little shaky. Room very clean. Easy check in. Will stay here again

Staff was great. Very friendly lobby staff. Elevator a little shaky. Room very clean. Easy check in. Will stay here again

It was good! The hotel is in a good location! Close to restaurants and shopping. Only thing room the room had and odor!!

It was good! The hotel is in a good location! Close to restaurants and shopping. Only thing room the room had and odor!!

Hotel was comfortable, clean, and quiet. Low cost and quality is something I commonly see at Holiday Inn.

Hotel was comfortable, clean, and quiet. Low cost and quality is something I commonly see at Holiday Inn.

Room was clean and spacious

Room was clean and spacious

Just the pool section make it more private . A lot of people that were not in the hotel were coming inside the pool and smoking weed .. I had kids with me so after that smell I had to removed them from the pool and taken to the room .

Just the pool section make it more private . A lot of people that were not in the hotel were coming inside the pool and smoking weed .. I had kids with me so after that smell I had to removed them from the pool and taken to the room .

May be it is not for all, but the bathroom shower was les than 5.8, in my case I am 6.3 tall, so it is not nice. The last day they keys are being programmed to stop working at 10 am,.so if you want to get into your room after that time you need to go frontdesk, one elevator stop working at 11 we almost stayed inside. It was a little noisy, maybe because we were in the middle of the building

May be it is not for all, but the bathroom shower was les than 5.8, in my case I am 6.3 tall, so it is not nice. The last day they keys are being programmed to stop working at 10 am,.so if you want to get into your room after that time you need to go frontdesk, one elevator stop working at 11 we almost stayed inside. It was a little noisy, maybe because we were in the middle of the building

Nice clean rooms. Airport shuttle and pickup.

Nice clean rooms. Airport shuttle and pickup.

Place was very nice and shuttle to DFW was great

Place was very nice and shuttle to DFW was great

Please install a pocket door to the bathroom. I hate having to close the door to access the sink

Please install a pocket door to the bathroom. I hate having to close the door to access the sink

Very comfortable room and pleasant stay.

Very comfortable room and pleasant stay.

The rooms are spacious. The property is close to the airport. The breakfast is good. The receptionist could be friendlier.

The rooms are spacious. The property is close to the airport. The breakfast is good. The receptionist could be friendlier.

NA

NA

Todo fue excelente! La atención 100% volveria sin pensarlo

Todo fue excelente! La atención 100% volveria sin pensarlo

very clean and very comfortable bed.

very clean and very comfortable bed.

The 2 female desk attendants when I checked in and out were minimally polite. I thought - was it me? I looked a mess - so tired & had worked without AC all day. Maybe they were disgusted, so I asked my husband who came in later. He was not impressed by their attitude either. The 2 early morning gentlemen were very kind and obliging.

The 2 female desk attendants when I checked in and out were minimally polite. I thought - was it me? I looked a mess - so tired & had worked without AC all day. Maybe they were disgusted, so I asked my husband who came in later. He was not impressed by their attitude either. The 2 early morning gentlemen were very kind and obliging.

Enjoyed it

Enjoyed it

Great location, well spaced rooms and very clean. The front desk staff were exceptionally courteous.

Great location, well spaced rooms and very clean. The front desk staff were exceptionally courteous.

The people working were very accommodating when I checked in early.

The people working were very accommodating when I checked in early.

My stay was great! The room was clean and spacious. It included a king bed, sleeper sofa and coffee table, a desk with chair, another sitting area by the window.micro wave, fridge, coffee bar. The sink was outside of the bathroom which made it very convenient to access. There is a red lobster in walking distance and mall across the highway. The staff was friendly also.

My stay was great! The room was clean and spacious. It included a king bed, sleeper sofa and coffee table, a desk with chair, another sitting area by the window.micro wave, fridge, coffee bar. The sink was outside of the bathroom which made it very convenient to access. There is a red lobster in walking distance and mall across the highway. The staff was friendly also.

Better water pressure at the sink in Room 124. Also,a pocket door would be so much better for the bathroom. To access the sink the bathroom door must be closed even when no one is using the room.

Better water pressure at the sink in Room 124. Also,a pocket door would be so much better for the bathroom. To access the sink the bathroom door must be closed even when no one is using the room.

The property is very beautiful, well maintained

The property is very beautiful, well maintained

Great place to stay and the bed was so comfy

Great place to stay and the bed was so comfy

I recently experienced a disappointing stay at a hotel in Dallas due to a missed connection. Upon my late arrival, I encountered a front desk attendant who was evidently new and struggled with processing my booking through Hotels.com, resulting in a prolonged check-in process. The following morning, after stepping out for a quick lunch, I discovered that my room key had been deactivated, necessitating an additional wait as the attendant attended to other guests. Despite informing the front desk of my urgent need to catch the airport shuttle, it departed just minutes before I could return, leaving me with no choice but to resort to an expensive Uber ride. The lack of concern from the hotel staff about this inconvenience was particularly disheartening. Based on this experience, I would advise travelers to consider alternative accommodations.

I recently experienced a disappointing stay at a hotel in Dallas due to a missed connection. Upon my late arrival, I encountered a front desk attendant who was evidently new and struggled with processing my booking through Hotels.com, resulting in a prolonged check-in process. The following morning, after stepping out for a quick lunch, I discovered that my room key had been deactivated, necessitating an additional wait as the attendant attended to other guests. Despite informing the front desk of my urgent need to catch the airport shuttle, it departed just minutes before I could return, leaving me with no choice but to resort to an expensive Uber ride. The lack of concern from the hotel staff about this inconvenience was particularly disheartening. Based on this experience, I would advise travelers to consider alternative accommodations.

The hotel was clean and staff were very nice.

Scheduling shuttle service was very poor, never got a ride to hotel and to pay a uber to get dropped off

Room was ready and on point. The only annoying thing was having to close the bathroom door everytime I needed to use the sink. I was disappointed that I needed to be at the airport at 5:45 AM CST and could not use the shuttle. Fortunately my husband was able to take me.

It was clean and quiet, and within walking distance to Red Lobster. The breakfast buffet had a great selection of items. The shuttle to the airport was great and the driver was very friendly and helpful.

All good.

Close to DFW with shuttle pick-up/drop-off.

Very hospitable!

Excellent stay- very very clean and very friendly staff

Location to venue and Airport

Nice work staving

Desk Host was very pleasant

Room was clean, roomy, very comfortable. Breakfast was also great so many choices.

This is a 10 out of 10 stay it was clean staff was helpful everything was perfect and my family and I enjoyed our stay

I had to book last minute from airport. The price of the rooms went up in front of me as I was trying to book. Weather had people grounded. The room key machine was broken but the staff managed to get people in rooms the line was long. My room was so fresh and clean and there was a 6 AM shuttle. I would definitely stay there again.

Maintenance and services were quick to respond and friendly

Nice place

Staff was very friendly and helpful.

Good environment

The hotel was clean east to find and right by the DFW airport

Very good location near to the airport

Very friendly and accommodating

A/C in my room was not working well. I informed front desk she basically came up said it was fine which it was not. My son whined all night becauae it was hot.

We had a clogged toilet and repeatedly asked the front desk to come clogged and both said no. We then asked for another room since we couldn’t use the toilet and she still said no with her snobby attitude. She then tried to hand us the plunger to do it ourselves!! The van driver took it from her and said he would do it because she was being ugly

Nice property

Coffee maker broke n in room, no luggage carts, and coffee ran out at breakfast. Big problems with consistency of service. Staff are friendly throughout though.

This property was in a great location for access to the DFW airport.