DoubleTree by Hilton Dallas - DFW Airport North

Hotel was OK. Rooms are little outdated and they want to charge for parking. Biggest issue was with the water temp in the shower. It would go from warm to scalding hot. When I would adjust the temp slightly to be cooler, it then became freezing cold. Happened both days I was there. Seems like the boiler is having issues. If you have young kids that could be a real problem. Coffee bar was closed Sunday morning as well which was odd.

The rooms are outdated and smell of mold. The pool was out of service. Linens were stained the bathroom is tiny. The drinks at the bar are not worth it.

All ok

Not clean at all. Bathtub / shower wouldn't drain. Very uncomfortable

Bar tender was competent but not someone I would ever want to be at your front desk. Very curt and certainly not friendly at all.

Room was with smell, bed sheets were wet and had bug on them. Ac was not working

It was a very nice stay, overall

They air was out and didn’t offer another room because he said I booked through Expedia! Will never stay here again😡

The hotel is close to the DFW airport with 24/7 shuttle service. The room was clean and well-stocked. The breakfast buffet was good. I would stay there again if I had to overnight on a flight connection.

Stag was very accommodating and the shuttle to the airport was extremely convenient!

thanks everyone was great

My room was clean, comfortable and front desk staff super friendly and helpful! Great value for the money.

Good staff

Nice staff

I just wanted to tell Larry at the front desk thank you for everything he was a big help

Front desk was very nice and welcoming, the property seemed clean at first. There was a terrible mold smell in the room that instantly gave me a headache. The air conditioner was so loud it sounded like a bathroom exhaust fan. Disappointed this is a Hilton hotel. Location was next to a Econo Lodge. Iykyk

Everything was great

Pretty tired and dated. Definitely could use a professional renovation.

The staff failed to mention the AC was out. I was traveling for medical purposes and no AC was a non starter after observing the prostitute romaing the property in andress with holes showing her buttocks, the urine smell upon entering, and the lines of guests checking out due to the lack of air and humid heat in the hotel. I was forced to make alternative accommodation due to surgery the next day. I have contacted support, and I expect at the minimum a refund in full for this inconvenience and poor service.

staff was pleasant

Airport shuttle unreliable.

They were having air conditioning issues. I understand things happen but June heat in the south made the temperature in the room near 80 degrees. Everything was very nice though. Clean room, big comfortable bed, friendly and helpful staff

Superb

Room and hotel is out dated, no free parking , only one staff running the morning breakfast. Ac in the room is noisy

I am not a complainer, and usually just try to make the best of things but this was the worst hotel I’ve ever stayed at. There is some sort of humidity issue in the whole building, the beds were wet (we had 3 rooms) and our clothes all eventually ended up being wet from just sitting in the room. There is black mold in the vents and cracks. It stinks. So bad so that we asked to switch rooms and it still stunk. The air wouldn’t go below like 76. There was little black bugs, I looked up what they were and the internet says they are moisture bugs and eat black mold. We paid for the breakfast on our reservation then they tried to charge us 90 dollars for eating breakfast. It’s old and outdated and all around not good. I will say the front desk people were very nice and the cookies they offer were good but that’s the only positive I can say.

I loved the staff, but the room had weird smell . Also the water in the shower and the sink would not drain.

Room was clean and convenient Dirty hall

Arrived late in the evening and it took 30 minutes for the shuttle to arrive. With the additional stops getting to the property a couple of miles away took a total of 45-50 minutes. The staff could have informed it would be ~30 minutes instead of he’s on the way. Other shuttle services came through minimally 2 times before ours came once and a couple came 3 times. Unacceptable.

Then went back down stairs and told them that not the room I reserved Then they proceeded to tell me they don’t have a room I reserved and told me the king was the one I reserved then I showed them my reservations then they proceeded to tell me all they had available was a handicap accessible room and proceeded to give me that one

Exceptional

Staff were very helpful and pleasant

The hotel staff truly turned a horrible situation into comfort for my daughter and me. The property was clean, comfortable, and exactly what we needed after an incredibly stressful travel day. The breakfast the next morning was also excellent and the staff continued to be warm and accommodating. In moments like these, customer service matters more than ever, and this team absolutely delivered. Thank you to everyone at DoubleTree DFW North for making a difficult situation so much easier. We truly appreciated it.

The a/c leaks water, and the shuttle was not on time

We love the ability to get a ride to the airport and back! Very convenient!

The beds were not comfortable they were very hard. Sheets were stiff and hard

Woke up to water big the size of a snickers bar on the bathroom 5 am.

The room was very old and dated. Mold-like smell. Ceiling stains from water/moisture. Mt least favorite hilton property that I've stayed at when visiting Dallas.

The beds were not comfortable they were very hard. Sheets were stiff and hard

The parking is a little sketchy but hotel is clean and comfortable

Good

Location Nothing

Overall, I was satisfied with my stay. The room was comfortable, and the staff was friendly. However, the bathroom cleanliness could definitely be improved. There was a dirty towel left on the floor when I arrived, and I also noticed hair in the bathtub, which was disappointing. Aside from that, the experience was good.

More informed staff

The whole experience was just awful. Starting from the phone call to get an airport shuttle - not friendly - to shuttle service where the driver berated other waiting guests that he had been waiting for them, to all my suitcases with sensitive medical equipment falling out of the van. ( the driver packed them into van but accused me of them falling out). He shouted at me when I asked him to be careful with my suitcases. Arriving at the hotel and check in was awful - was berated by the check in staff that I had attitude - as I did not follow his instructions to queue up parallel to the counter - the room was outdated, tired and smelled of humidity. I checked out the next day into a very nice and beautiful hotel. Could have done without this awful endeavour

The hotel and rooms are okay but the parking was paid. If we are staying in the hotel, the hotel needed to provide a free parking space.

Showers backed up ants in room missing amenities floors need to be shampooed

it was gross. that's not a 4-star experience. also, i had to pay to park in an uncovered surface lot.

If you have an early morning flight out of DFW, this is a great option for you. The commute to DFW was three minutes. Also, the hotel is very very well soundproofed because we did not hear noise from even one airplane despite being so close to the airport. Property could stand to be remodeled because it is slightly dated. Bathroom water pressure was very low.

Clean room. Older hotel but nice.

Average

all around great stay

Have to pay for parking. Parking lot has lots of potholes. The staff was helpful

Breakfast wasn’t free so we didn’t eat it ants in hotel room and had to pay for parking pool was drained

The shuttle was late to everything.

Nice and clean

The shuttle was the biggest convenience and the drivers were so nice!

Great location! Definitely will recommend to someone else

The room was incredible !!! The staff were so nice and friendly. Very welcoming !! I thank you for letting me stay!! & it was very nice of them giving me a free cookie!! Again Thanks.

The staff was helpful and personable. The hotel was clean. It was very accommodating to have an airport shuttle at hand!

Didn’t use

Great location to rest. I was just in between travel legs. Perfect

Amenities were poor. Nothing included (like breakfast, parking, water), pool was closed for maintenance. The room was so muggy and humid everything felt damp. There was what looked like black mold on the ceiling above the sink. Pictures online gave it way too much credit.

Awesome staff and breakfast

Smooth process, nice staff, comfy bed

Rooms real clean and the bed is big nice place

Staff very nice and professional!!!

Filthy. Construction in rooms. Mold smelling

Dirty ,old property

Breakfast was great

Room beautifully cleaned and neat . Staff was exceptionally helpful and patient with me . 10/10 would definitely recommend!

Love the location. It was close to lots of shops and eateries and airport. Staff took their time at front desk to check in but it was done quickly. Will likely stay here in future.

Great stay as usual

Very nice

Around midnight, I went to use the bathroom and encountered a large cockroach. The space was so small that it ran back and forth across the floor, which was extremely unsettling. I was startled and had to leave all the lights on for the rest of the night, making it difficult to sleep. The visible cracks and gaps near the floorboards raised additional concerns about maintenance and cleanliness. Based on this experience, I would not choose to stay here again.

The staff are great! So helpful!! Amazing crew and shuttle is awesome! Great restaurant!

The hotel was in need of repairs. Doors wouldn’t lock, poor shower pressure. Have always thought this chain of hotels was pretty safe. Not the case.

Larry the front desk guy was very attentive and helpful.

Le tapis taché avec forte odeur de moisissures. Temperature de la chambre non reglable.

Hotel is very dated for a double tree. Definitely in need of some updates.

Hotel was clean and staff was super helpful.

Clean rooms…

Exceptional

Airport shuttle

Everything was good

Rooms are dated

I stayed at the

Room was clean. Friendly staff and enjoyed the breakfast offerings. Hotel and rooms are dated but have everything you need.

The best part about the hotel was the staff, they were friendly, smiling, attentive and did a wonderful job at helping out. The issue with the hotel was the room. The air in the room never kept the room cool it only came on for about 30 secs every 20-30 minutes. There were stains throughout the carpet. The headboard was removed and the area was never patched up correctly it was just painted over. The area around the sliding door was not clean.

We took the shuttle to the airport the next morning, I will definitely stay here again.

Exceptional

It was ok

Awesome service and hotel professionals.

The bed was soo comfy and our room was quiet and clean. Loved the shower/tub combo as well!

Very affordable- Shuttle bus from airport took more than an hour, but it turned out that we were looking for “DoubleTree” on the side when the bus actually said “SHERIDAN/doubltree”. Oops. Clean room

The room was clean. The staff treated as well, and there were lots of cookies.

Good drinks and bar food, but very expensive (although the side dish was big enough for a meal). Loved the warm complementary chocolate chip cookie upon arrival. Friendly reception staff. Hotel was a little bit outdated, but clean. Affordable room.

Great clean room, beyond helpful staff. I loved my stay and will be back!

The staff was really nice, the airport shuttle was extremely easy to use, and the room was comfortable. The air conditioning was a bit loud and the bathroom was pretty small but neither were a big issue to me.

Brea

Shower stall design is bad and the whole bathroom floods after the shower

Very comfortable overnight airport stay. Convenient shuttle, bar, restaurant, decent food.

Yes nice bar and great food

Everything was pretty good, only issue was having them answer on Expedia but beyond that the stay was great and so was the staff

Muy bie para el precio

I cant complaine

All I cant complaine

Great hotel

Good

Close to airport, free airport shuttle, bar. From my room to my gate at airport was 15 minutes!

Property is now charging for self-parking! This is new for 2026! Disappointed in that!

breakfast is simple with a charge. what bothered me most is the noise. toilet flush with such a loud noise that shocked me and walls are so thin that I would wake up during night because people talking and walking through the hallway even when it is midnight.

Pool was closed which was a disappointment. No luggage carts?!?! Had to carry a 50# cooler and all out luggage around. Deadbolt for the door 90% unscrewed and hanging out. Loud guests screaming all weekend like zoo animals. Parking lot very questionable. I stayed here because we trust the Doubletree name, but thus was a motel more comparable to LaQuinta or Days Inn.

It was dirty the lobby, and our room was near the elevator and you can hear the party in the hall, the location is great, the shuttle bus services is perfect, the staff was friendly and we only stayed one night.

Yes this was easy

Staff was outstanding and very helpful

None

Dirty pool

Convince Dirty pool

Yes

Room met needs of overnight stay. Shuttle was handy and conveniently took me to correct airport departure site.

ac in did not work

Extremely friendly and helpful staff. Good location as well.

This was a good experience. The room was clean. The staff was friendly. Breakfast was available in the airport. Shuttle is free no complaints.

Airport shuttle is a great amenity and the drivers were great always created with a smile. Over all had a great experience and will book again in the future. Thanks you!

One of the main reasons we booked this hotel was for the pool, especially for our children. Upon arrival, we learned the pool was closed, and this information was not disclosed on the hotel’s website at the time of booking. Had this been clearly communicated, I would have selected a different hotel. This lack of transparency was extremely disappointing. Our room also had several maintenance issues. The shower head was defective, spraying water in multiple directions and causing water to flood the bathroom after each use. In addition, the ice machine on our floor was broken, which added further inconvenience during our stay. Customer service was also lacking. When we requested additional towels, we were told we would need to come downstairs to retrieve them ourselves. We were also questioned about why we needed so many towels, despite traveling as a family of four. This interaction felt unnecessary and unprofessional. Overall, this stay did not reflect the standards I expect from a Hilton-branded property. Due to these issues, I would rate my experience 2 out of 10, and I left feeling very unsatisfied.

The staff was friendly and made things easy after having a cancel flight. The airport shuttle was helpful to and from the airport.

the staff are very friendly and helpful the area is clise to everything

The gentlemen (Demarkus) was very nice, helpful. When I called for the shuttle service was very explanatory & helpful. The room was very neat clean. I enjoying my staying. Thank you Double Tree by Hilton Dallas Airport

Just not what I am used to from a Doubletree. Staff was fantastic, everything else was disappointing.

The elliptical machine was not working, and the bike was not working

Larry at the front desk was friendly and made my checkin process easy. He also suggested great places to eat during my stay.

Staff was EXCELLENT!!!

Great

Terrible condition, falling apart and very dirty. Worst Double Tree hotel I have ever stayed at. Airport shuttle never showed up.

Great property

Staff always pleasant, friendly and helpful.

Clean room. Nice staff. Great shuttle experience.

Everything felt old and dirty. Staff was fine other than some issues with service at the bar. It was awkward hearing employees complain about working and being asked to stay on the clock.

It was a very clean and comfortable place to stay. The breakfast options were nice and the beds were super soft. Check in and out was also very easy and fast. The HVAC didn't work super well and there wasn't a TV remote in my room that I was able to turn the TV off with.

It was a very clean and comfortable place to stay. The breakfast options were nice and the beds were super soft. Check in and out was also very easy and fast. The HVAC didn't work super well and there wasn't a TV remote in my room that I was able to turn the TV off with.

The front desk clerk was top-notch!

The front desk clerk was top-notch!

They cancelled, my coworkers room the day of check in saying they had a “boiler” issue when everyone knew they simply oversold. That made it very difficult to work on a presentation and deal with 5 boxes I needed help moving. They offered no compensation.

They cancelled, my coworkers room the day of check in saying they had a “boiler” issue when everyone knew they simply oversold. That made it very difficult to work on a presentation and deal with 5 boxes I needed help moving. They offered no compensation.

Very disappointing experience. This hotel advertises an airport shuttle, but when we called for pickup we were told there was no shuttle available and that we needed to take an Uber. That cost us an unexpected $30 just to get to the hotel. When we arrived, Marcus at the front desk said the shuttle driver had called out. At the same time, another guest called (on speaker) saying she was waiting for pickup, which made it feel like they were choosing who to provide service to. I calmly asked if there would be a shuttle in the morning for our flight. Marcus assured me there absolutely would be and even said they would pay out of pocket if transportation wasn’t available. The next morning, we were told we would need to wait almost an hour, which would have made us miss our flight. When I reminded him of his promise, he became rude and sarcastic, denied what he had said, and told me it was not his problem and that I should find my own ride. We were forced to pay another $30 for transportation to the airport. Advertising services you don’t reliably provide, then treating guests disrespectfully when questioned, is unacceptable. I will not return.

Very disappointing experience. This hotel advertises an airport shuttle, but when we called for pickup we were told there was no shuttle available and that we needed to take an Uber. That cost us an unexpected $30 just to get to the hotel. When we arrived, Marcus at the front desk said the shuttle driver had called out. At the same time, another guest called (on speaker) saying she was waiting for pickup, which made it feel like they were choosing who to provide service to. I calmly asked if there would be a shuttle in the morning for our flight. Marcus assured me there absolutely would be and even said they would pay out of pocket if transportation wasn’t available. The next morning, we were told we would need to wait almost an hour, which would have made us miss our flight. When I reminded him of his promise, he became rude and sarcastic, denied what he had said, and told me it was not his problem and that I should find my own ride. We were forced to pay another $30 for transportation to the airport. Advertising services you don’t reliably provide, then treating guests disrespectfully when questioned, is unacceptable. I will not return.

The room was fine. The location wasn’t the best. We had to pay to park in the lot and that seemed unnecessary.

The room was fine. The location wasn’t the best. We had to pay to park in the lot and that seemed unnecessary.

The staff was excellent, especially Victor, who took the time to attend to us without rushing; he was very kind. The room was very clean, as was the bathroom. They offered me water and a chocolate chip cookie.

The staff was excellent, especially Victor, who took the time to attend to us without rushing; he was very kind. The room was very clean, as was the bathroom. They offered me water and a chocolate chip cookie.

Clean, friendly staff

Clean, friendly staff

In the lobby I was happy to hear 80's music playing. Maile and Berenice greeted me with genuinely warm smiles that instantly made me feel welcome. Check-in was quick and smooth. They answered all my questing, got me a nice room, filled me in on breakfast, and provided me with some helpful tips for navigating the Hilton Honors app. And of course, handed me one of their famous DoubleTree Signature Chocolate Chip Cookies - always a hit. My room was spacious, clean, already had a luggage stand out, and the desk is so big I had more than enough room for my workstation... and snacks. If I had to note anything, it would be that the shower water could be hotter and the towels are due to be retired and replaced with new softer ones. Breakfast was another surprise. Sure, they have the basics - but then you turn the corner and there's Kendirck at the omelet station working his magic. Also, their pastries were bakery level good. Despite this being my first stay, Maile and Berenice treated me like a beloved regular guest they were genuinely happy to see again. Their hospitality left a real impression. Well done, DoubleTree. Well done. 👏

In the lobby I was happy to hear 80's music playing. Maile and Berenice greeted me with genuinely warm smiles that instantly made me feel welcome. Check-in was quick and smooth. They answered all my questing, got me a nice room, filled me in on breakfast, and provided me with some helpful tips for navigating the Hilton Honors app. And of course, handed me one of their famous DoubleTree Signature Chocolate Chip Cookies - always a hit. My room was spacious, clean, already had a luggage stand out, and the desk is so big I had more than enough room for my workstation... and snacks. If I had to note anything, it would be that the shower water could be hotter and the towels are due to be retired and replaced with new softer ones. Breakfast was another surprise. Sure, they have the basics - but then you turn the corner and there's Kendirck at the omelet station working his magic. Also, their pastries were bakery level good. Despite this being my first stay, Maile and Berenice treated me like a beloved regular guest they were genuinely happy to see again. Their hospitality left a real impression. Well done, DoubleTree. Well done. 👏

Old

Old

The Hotel is very clean and comfortable, but the rooms need to be checked before getting comfortable. The toilets and tubs in 2 rooms were stopped up, so I had to move to room 3 and it was fine then

The Hotel is very clean and comfortable, but the rooms need to be checked before getting comfortable. The toilets and tubs in 2 rooms were stopped up, so I had to move to room 3 and it was fine then

Staff was very courteous and friendly.

Staff was very courteous and friendly.

I used the shower hot water but when another room use the bathroom room it’s very cold until finished and when I search about it the hotel 4 stars but I don’t give it more 3 stars

Breakfast was very good as was the location Unfortunately the TV would not come on , maintenance was very prompt getting to the room and fixing the problem. The wall socket appear to not be working

Breakfast was very good as was the location Unfortunately the TV would not come on , maintenance was very prompt getting to the room and fixing the problem. The wall socket appear to not be working

Double Tree Always ❤️

Double Tree Always ❤️

Room seem clean, staff was friendly and professional. But had to wait long for shuttle. Probably missed it

Room seem clean, staff was friendly and professional. But had to wait long for shuttle. Probably missed it

Disappointing

The staff was amazing! They were slammed with the unexpected snow in Dallas and they did what the could to make our stay goid

The staff was amazing! They were slammed with the unexpected snow in Dallas and they did what the could to make our stay goid

Nice room, great 24 hr shuttle service to the airport.

Nice room, great 24 hr shuttle service to the airport.

The majority of the staff was great, Friendly. Of course there's always one that can put a wrench in things. The room was ok, It did smell of mildew and the window seal seemed to be leaking. So there was moisture near the window and dampness in the carpet. There was also obvious signs of water damage in the walls near the window that had been painted over. The toilet in our room was not working properly even after been seen by maintenance and the shower faucet was not wanting to put the water to the shower head. I'd say the bathrooms could use some work. The food in their restaurant area was good. Overall it was a safe place to be to weather the storm we got stuck in. This location just needs some work.

My flight was cancelled. Never made it and they would not give me a credit. Never booking here again.

The shuttle was a free for all. A sign up list would really help.

The shuttle was a free for all. A sign up list would really help.

Staff

The staff are the best part about this property. For a doubletree by Hilton I would of expected a much higher standard. The room was very small and the bathroom was tiny. It was very dated.

We were woke up by the people above us at 6am. We were told that the shuttle we were boarding was the wrong one by the girl at the front desk. After we realized we had missed the shuttle they refused to admot they made a mistake but paid for a lyft to the airport

Room wasnt ready at 7 pm , was told no parking charge then it was taken off card, bed sheets were dirty, kids running up and down halls

The Hotel is very dated and needs a good cleaning and a remodel. The room smelled like a wet basement with the mattress a couple of years past its prime. The hotel charges for parking even though there is no added security in the parking areas.

Exceptional

I wasn’t offered a cookie and when I got there the bar was closed and so was room service. Otherwise it was very nice.

Na

1AM and I was stranded at the airport. No courtesy shuttle, nor any way to find out their schedule, no way to call one

Room was spotless and the staff accommodating

I didn't see any breakfast and only had coffee. No one mentioned there was breakfast.

Wonderful staff and a clean, well taken care of room. Although the room was extremely dated and in need of an update, the hotel is well cared for. I had a wonderful one night say and look forward to staying again once it has been updated.

Room heating system was very loud and woke me every time it turned on.

we were to be pickup by a van. We wait for two hours in very cold finally got a taxi with cost of $50.00. We tried called the hotel, but got no answer. After we got to hotel, they said sorry and gave us two cookies. The manager send a email the next morning.

Great!

Lousy room.

AWESOME CUSTOMER SERVICE

The staff , Larry , went above and beyond. From checking in to helping us make the shuttle for the airport early in the morning. Larry was “Aces” don’t lose him.

Room was very comfortable

Great front desk staff!

Good feedback

Really it was a great stay, nice and clean and the breakfast was a very delicious.

Shower did not work. No water came out when on

The young man at the check in desk was excellent and professional. The room was clean and comfortable

Nice hotel, but not really at the airport.

Location was good , the room was clean ..

The hotel is a little dated but it was clean overall. The check in was smooth and the gent who checked us in was kind. Only complaint was that there were 2 body washes and 1 conditioner in the shower, no shampoo. A little inconvenient when naked and wet to get a personal item out of the bag in the bedroom.

reception was good. but the room service wasn’t well. like bed is too hard nd room temperature wasn’t good as well.

Yes very friendly staff excellent service

Great stay room was nice an clean would definitely be coming back

Staff was very kind and courteous. The property is aging and needs some updates, the room smells musty.

staff was good our TV in our room didn't work, so we need it to be changed to a new room that was inconvenienced because we had placed an order for our dinner and we need it to wait until our order arrived so we can walk to our new room our room was never cleaned and no fresh towels were giving but overall it was an ok stayed

Staff was amazing!!! The room was clean and perfect!

Friendly and accommodating

Hotel was a bit run down . The lobby was really nice and smelled good. They offered cookies and water upon check out . The cookies were really good . Rooms were a bit run down and smelled of mildew upon entering the room. There was a leak coming from the sink in the room.

Kinda old and missing a lot of items in room…tv had issues, although semi fixed for a bit….just disappointing I guess

Easy to find, but took longer compared to what the receptionist inform

The air conditioning would not stay on, it was hot and muggy in the room. Made it so hard to sleep. The noise was awful and the cleanliness of the facility was extremely questionable.

Great staff

Be aware this is not that close to the terminal. DFW is not easy to get in and out of. Nice cookie on check in

The maintenance staff was extremely helpful. I was given a room that did not have a working card reader. I had to call maintenance every time I left the room to be let back in. The front desk person who checked me in said they were fully booked so they could not move me to another room, but the following day after check out, I would be able to get a different room. The day shift check in desk denied my request for a new room the following day. I was exhausted from travel and countless flight delays so I didn’t fight it. My child and I made a great weekend out of being stuck in an unknown city for 3 days but it would’ve been nice to not be an inconvenience to the front desk multiple times a day to ask for someone to let us in our room.

I mss as de this reservation for the wrong date but was unable to change or cancel. I hope you can refund my money

Very nice clean and comfortable hotel. Desk staff was friendly and we had a drink at the bar and enjoyed that. Did not have breakfast as we had to leave early. Happy to recommend and would definitely stay here again. Super close to airport.

Clean room

Went for the Thanksgiving football game. It was cold in Dallas. Asked the first night to fix the heat or change my room. Neither ever happened. Never again! Never. You get what you pay for. Ok area but trash facility

Nive

The front desk person, Larry he was terrific

Courteous staff, clean & comfortable room, affordable extended parking. Only complaint is the horrible water pressure in the shower and the difficulty getting the temp to a comfortably warm & consistent level.

location,travel bus from hotel to and from hotel very noisy ,loud bathroom water flush from next room and my room.

Good customer service and great accommodations.

poor quality furniture

?? Nothing

Clean rooms cour

Le shower doesn’t work

Staff was super nice and check in was quick

Good

Clean room, friendly service

Helpful desk staff. Clean room.

Yes breakfast bit worth the price

We waited at the airport for a shuttle for almost an hour no shuttle ever came had to call a uber … Once front desk came out after the wait he was very kind.

Everything was ok

Terrible service in the restaurant and bar. Room was kind of old and dirty. Very average hotel.

Airport shuttle was great and timely. Really nice comfortable room. Bar staff very nice, quick service.

Airport shuttle was a little delayed even at 6am but staff was very helpful communicating how close. It was stormy. Also the night bartender was AMAZING! He had tons of people due to flight delays and only one working but he was on top of his game ! Excellent service. Check in was so fast as well ! Really appreciate all that due to the many many delays that night

Very comfortable and quiet. Restaurant and breakfast staff were great. My only negative was that the pool gate was locked and the pool needed some cleaning. We’d definitely stay here again

Staff were friendly and efficient. The property was clean, comfortable, and convenient to DFW airport

Room was clean easy check in

Breakfast is A $15 buffet it’s worth it, variety of options it’s good

Room was clean, staff was great

We confirmed with the front desk that night about the morning shuttle back to the airport as we needed to leave by 4am. They said it would come every hour- so would be there at 4am. My sister and I arrived to the lobby at 3:57am and stood there waiting. At 4:01 I approached the overnight front desk staff to inquire about the shuttle and he said it was leaving at 4am. I said it was 4:01am at which point he burst out laughing and said “it left at 4am”. I told him I’ve been waiting here, and his response (as he kept laughing ) was “it left at 4”. He proceeded to continue his conversation with someone else. With the delays going on at the airport, it was imperative we left at 4am, instead we had to book a last minute Lyft which took 10 minutes to arrive. The front staff could’ve been more understanding and offered an alternative or called to verify that the shuttle did indeed pass because we were there early and did not see any shuttle.

When we checked in the person at the desk gave us our keys. We left for a while before going to our room. When we came back we grabbed all our luggage and headed to the room to only find out she gave us keys to another room. Luckily the person had the door latch on other wise we would have went into her room. How terrible was that. Went back down stairs told them they gave us another room. Took all our stuff up to that room to only find out it was a double bed as I ordered. So we had to go back down stairs to get another room. Once we got in the other room we didn’t have enough towels and the beds was super hard and uncomfortable. I wouldn’t stay at that location again. And we had to pay for overnight parking which I paid for, for 2 nights to only find out that the last night my parking pass expired at 3am.

Clean room

Staff is awesome

It was good Near airport

Clean room, very nice and welcoming staff. Received a text from Double tree asking how are stay is so far.

Clean room and very friendly staff ...we got a shuttle to airport and left our car for 7 days for a reasonable price and they shuttled us back from airport to hotel upon return ...Very speedy service

Excellent

Parking

We ended up taking an Uber to the airport because we missed the shuttle, totally our fault. BUT when we landed we could not get ahold of anyone at the hotel to request a pick up shuttle. We tried for over 30 minutes and ended up calling an Uber to take us back to the hotel. We only stayed there because of the parking and shuttle so we will not be staying there again and find another option.

Nah the man working behind the bar was amazing. He was doing everything by himself, the job of at last three people as he was also waiting tables and retrieving guys from the kitchen. It was incredibly busy due to lots of stranded travellers. I wish he could've received some help from additional staff. He is an amazing employee!

Amazing hotel !!!

Good

Shuttle service was great!

Close to airport. Nice rooms.

Awesome, Amazing and beautiful

Bathroom could have been cleaner. Hallways need new carpet. Food was ok. Bed was very comfortable.

Room was quiet and comfortable. I slept well

2 hour wait to check in. Room clean. Shower wouldn’t work

You are all terrible

Airport shuttle was great, arrived promptly and clean. Excellent provision by DoubleTree .

I don’t like the fact that you have to pay for parking. I didn’t know this until I arrived. Also I booked a double bed and was told they didn’t have any available whe I arrived after the check in hour.

The hotel's proximity to dining establishments and convenient access to airports were appreciated. The decision to stay at the hotel was made to secure parking for an upcoming flight, which incurred a fee. Unfortunately, the in-room television was non-functional, and attempts to contact the front desk via telephone were unsuccessful. Upon reaching the front desk after a 20-minute wait, the staff member was initially reluctant to provide the requested four bottles of water, despite the room's occupancy. Furthermore, the signature Doubletree cookies were unavailable. These issues suggest a need for comprehensive maintenance and refurbishment of the hotel. The airport shuttle service provided professional personnel; however, the vehicle's condition was less than ideal. The driver, Bill, offered pleasant service and curated enjoyable music. Nevertheless, the attempt to solicit a tip by illuminating the QR code in daylight was perceived as a pressure tactic. The noise generated by the treadmill in the gymnasium was perceived as intrusive, significantly impacting the ability to rest, despite fatigue.

Thin walls. Neighbors returning from club having loud conversations woke us up at 2 am

Clean and friendly

I think Double Tree should be a medium premium hotel but I did not get that idea while there. I was a little frustrated that they limit the volume of the TV so that on the loudest setting when the AC was working, the TV could not be heard. Also, the bathtub water was not draining well. Other than that, it was a great stay.

Nice and clean

T

Breakfast was presented as it was included with our stay, we were told hours when we checked in, but no mention of it being an additional cost. There were no signs at the eating area. We only found out when someone came and laid a check at our table and walked away, after we had served ourselves. This was very unclear and a disappointment as the breakfast was a glorified continental breakfast not worth the cost. The facilities were much more run down than the photos represent. We also had standing water in our tub in the mornings with floating pieces of black mold. Would overall not recommend this hotel.

We had reserved two double-bed rooms and arrived at our scheduled check-in time of 3:00 p.m. However, our rooms were not ready upon arrival. My mother accepted a single-bed room, and I informed the front desk that we would return later since our reservation was specifically for a double-bed room. When we returned after 10:00 p.m. to check in, the night clerk informed me that the original clerk had changed my reservation to a single-bed room. As a result, my family was forced to split into two single-bed rooms. This was not ideal, especially since we were traveling with children, and it defeated the purpose of booking in advance to ensure proper accommodations.

Very clean room, but naked people, we were blessed to get a different room, oh deery

Hotel looked old and run down.I expected a better looking hotel for what I paid for a night. The mattress was cheap and very uncomfortable. The pillows were very comfortable but we never got the extra pillows I asked for online.

Everything was clean, you do have to pay for breakfast $15 person but it’s a Buffett with omelette station so me and my family believed it was worth it!

Awesome property from the staff to the room and amenities. I was not too pleased about the pay to park though.

Very very nice

Great staff lady at front desk; clean and peaceful room a bit above average in size; good value for price.

:)

Nothing Never got to stay. The reservation was made at midnight and there was no way to check in, apparently check in ends ? At midnight. No cancellation no refunds. No one answered phone to get shuttle from airport.

It was a very good stay. Great staff great customer service. I only give it low marks because it needs to be updated at the property. Nothing dirty, just a bit dated. It happens at all hotels. Time for renovation.

The bed was amazingly comfortable. The staff was friendly and helped me with all of my questions. The room was super clean. It was spacious and the bathroom was nice. I had a billing snafu but it was corrected. Pool had some trash and wasn't super clean. I didn't use the pool but I had a ground level room and spent some time outside.

Their service alone made up for any inconveniences. I had a truly comfortable stay.

Friendly staff. Convenient location. Room was clean and the bed was comfortable!!

Resturant Had Terrible Food And Service.

Nice close location

Breakfast needs some work-

Close to the airport with clean and comfortable rooms.

Large rooms, comfortable beds. Close by DFW Airport. The breakfast had very limited food options.

Excellent, friendly staff. Shower water was drifting in and out of hot and cold, hvac was spitting out damp, musty air, room 209. And there were false eyelashes stuck to the edge of the pool

We arrived at 11pm, after several times of trying to call for airport shuttle someone finally answered. The very pleasant man that checked us in was all alone and really having a hard time with someone’s reservation and that had trouble with our reservation. He was super pleasant but just didn’t seem to be overwhelmed with the process.

Friendly staff easy to find property would definitely stay here again

It's there to be close to the airport, and it does that well. It could use some updating, but the cookie and convenience are fantastic.

The first room we were given had not been cleaned, it had slept in unmade beds with makeup on the spread, trash in the bathroom and room, not clean at all. We were given another room that we were told was an upgrade but was exactly like the first room, though the second room was clean. Bathrooms are tiny and room was cramped. Bed was comfortable on the plus side.

I had a delayed flight and I tried calling to cancel my room. Only to have them put me on hold and they never answered. Lost my money on this stay. Unfortunately.

Needs updating

Due to weather conditions causing my flight to get diverted to San Antonio on 07/12/25, I was unable to check in until the next day. I explained it all to the front desk agents and both were very understanding, welcoming and shifted the reservation to 07/13/25.

Everythinhs were good, the only thing not really matched my expectation was the issue about breakfast. As I booked through Expedia the price stated the breakfast were included. However, when I checked in, the staff told me it's not and I need to pay for extra $15 for the meal.

Booked in after late night flight delays and was so happy to have a very quiet, comfy room!

Very quiet, clean, and convenient location. The staff were very friendly! Airport shuttle service was a big help, and the driver also very polite and courteous!

Parking was easy

Despite the weather conditions, Victor and the shuttle crew were cordial and doing all they could to help the visitors.

New, clean, convenient close to airport, comfortable. Check in clerk was great, a young man. Bartender was grumpy, poor service, everyone else was awesome!! Great clean hotel! Would stay again and recommend.

I was only in for one night - got there at 10am and they didn't make me wait until 3pm to check in. Staff was very helpful and room was cleaned. I would definitely come back

Other than phone not working and no one in the restaurant. It was fine.

The hotel is outdated. Our room was very small. It is close to the airport, so if just need somewhere to lay your head, overnight before a flight, then it will due.

Was there because of flight cancellation. The staff was really nice.

This hotel was horrible, there was a mildew smell throughout the rooms and the corridors. Something was going on with the AC and everything in the room felt damp and the hallways were not conditioned at all. There was visible mold you could see on the ceilings in the room and in the common area. I would have left and found a different hotel but it was a work trip and we got in around midnight and were only staying until an early flight the next day. My sinuses were messed up for days after staying here.

Tv didn’t work. Staff was rushed and rude

It was fair for the price

Linens on the bed were damp, room smelled musty

Simply amazing. Signed up to be a rewards member I will never stay at another brand again.

I booked a handicap accessible room and just got a standard room

Was okay. Bathtub drain was broken. The nightstands were not even in the correct spot. Water kept getting cold when showering. Ac would go out and it was so HOT IN THE ENTIRE HOTEL. So humid as well it was awful

System down wouldn’t answer questions sent to another hotel ( could have saved so much time with a call or text, waited for desk agent only to find out he was one of the people sitting in the lobby many upset people with the state/hear of their rooms

We had to switch rooms because the smell of mold was terrible. I do not recommend this hotel to anyone.

Ac in the entire building was broken. Rooms smelled bad. Bed sheets were not dry.

Great overnight stay near airport. Older hotel, but clean, quiet, comfortable with friendly staff.

Nice stay

Very comfortable and quiet

2. The second room I was given had no water. I didn’t realize until the morning when I went to take a shower and nothing came out. - I am shocked at the motel level quality at something as prestigious as a Hilton Hotel. I will definitely be sending a note to the corporate office because that was the worst hotel experience I’ve had in a while.

The clerk on duty when we checked in was very helpful.

Convenient to the airport. Clean, lovely property with a friendly staff.

Everyone was incredibly nice and welcoming

Hotel was nice. Bed was amazing… A couple of things though: because this was a stay due to my connecting flight being canceled, I was unable to have my toiletries, There were no complementary toiletries. Everything was for purchase only, very disappointing given the location of the hotel is mainly for airport travelers… Plus, restaurant did not have many things on the menu available along with running out of white wine at 7pm

I booked the hotel because I had an unexpected layover at the airport. At that time they knew there a conditioning did not work. I arrive at 12:30 A.M. to find out the hotel doesn’t have air conditioning. The water pressure in the shower was terrible. This place needs new carpet, and a refresh very badly.

The rooms.were old, wet and damp. Definitely nit traditional Doubletree quality, I wouldn't stay here again.

Extremely disappointed in this place. Very outdated and musty and smelly. In very poor condition. Only thing that took me there was the name. I’ll know better next time.

This place is about as good as a motel 6, we had stained sheets and our door was falling off. Needs LOTSSSSS of work.

I recently stayed at the DoubleTree by Hilton in Irving, Texas, and I can confidently say it was one of the most disappointing hotel experiences I've ever had. From the moment I stepped into the lobby, I was hit with an overwhelming smell of mold that was both unwelcoming and alarming. It set a dreadful tone for what was to follow. The situation in the room was no better. Despite setting the air conditioning to a frigid 51 degrees, the unit only managed to blow hot, humid air. Instead of relief, we were met with a musty odor that permeated the room, making it feel damp and uncomfortable. Everything from the sheets to the pillows became coated in moisture, creating an environment that was anything but restful. After an exhausting 24-hour journey from Rome to Berlin, then to Newark, Dulles, and finally to DFW, we were desperate for a good night's sleep. Unfortunately, the conditions at this hotel made that impossible. We only managed to catch a few hours of sleep, and even then, it was far from restful due to the discomfort. The only reason we didn't leave was sheer exhaustion. If it hadn't been for the toll of our travels, we would have sought refuge elsewhere. In conclusion, the DoubleTree by Hilton in Irving, Texas, failed on multiple fronts: cleanliness, comfort, and basic hospitality. I would highly advise anyone considering this hotel to think twice and seek accommodations elsewhere.

Super friendly staff and very close to the airtport in case that you have a very early or very late flight

Otherwise was a convenient place to stay after my flight was cancelled.

Our room had a musty smell too it - sheets even felt damp. If it had been a “normal” stay I would have said something, but after the long travel day and the very late jour, I just wanted to sleep.

But I wasn’t there. I never left the spot where they told me to come. And when I called after more tha. Half an hour had lapsed, the front desk kept hanging up on me. The property was subpar. The lobby was nice but the room was stuffy, an extremely loud noise or whistle sounded when turning on the hot water for a shower and the fan or air conditioning did not get very cool. Also, the fan was extremely loud. There was a dampness in the room. The manager was kind and helpful and the people’s champ shuttle driver was patient, calming and professional. They helped ease an otherwise unpleasant experience.

Nice employees

Amazing staff that checked us in and very helpful. Clean room and overall a really nice stay.

Beds were moist and the ac didn’t work in one of the room along with the sink clogged and the other room the fridge didn’t work also smell like wet mold

This property desperately needs updating. The rooms are small, hot and humid. This air conditioner is obnoxiously loud and room is only cooled when air is blowing, the bathroom fan s extremely small and dark. I would not waste money on the restaurant. I have stayed in nicer, newer hotels for less money.

We started in room 518. There was blood on the sheets. We were moved to room 504. No hot water for showers. Phones did not work in either rooms. Used cell phone to call front desk. She stated maintenance would be up in 10 minutes. They never showed up.

Our visit at Double Tree went great. The hotel was very clean and we loved the cookies!

Second room they gave a little better but still smelly and old

Imagine our surprise!!!! Then the entire hotel had a damp, musty feeling and smell. It was very muggy and uncomfortable all night. I will say the night manager was very kind and tried to apologize for the room mistake and make sure we were comfortable. He was the only good thing at this property.

Close too the convention center

The rooms are stinky, smells like humidity and that trigger my allergies also AC does not work

The hotel was clean. The staff friendly did not care for the restaurant.

We had missed a flight due to our plane being rerouted due to weather and wasn’t able to get another flight or a rental car, almost midnight I was able to book and caught an uber. The night clerk, DeMarcus was an absolute pleasure, he was so friendly and accommodating during my complete meltdown from the day. Thank you so much and I hope I spelled your name correctly. You deserve so much thanks and recognition! We appreciate you!!

The property is in need of a major renovation, the wall paint was peeling off and it was a strong smell of mustiness. We stayed only one night, to catch a flight,so didn't use any of the amenities or the restaurant, but based on the room condition, it didn't feel like a 3- star hotel, more like a 2-star hotel.

Alittle run down.

No trash can, was told there would be a trash bag. None found, when we checked we told the Double Tree employee that it was very important that we split the bill. At time of check out your staff couldn’t or wouldn’t do it.

We called atleast 4 times for transportation and no one pjckes up the phone, tried the main desk, no answer. We had to spend $37 to take a cab from the airport to the hotel. The ac did not work in the room either. The gentleman at the front desk was very nice though..once we got to the hotel.

We stayed with a youth basketball team w/ approximately 10 rooms; Half of the rooms had problems with the air conditioners not working properly, and we all experienced luke-warm water and/or erratic temperature changes in the showers.

The wall are not soundproof! My room #314. Guest in the adjoining room kept their TV on high volume ALL NIGHT! Needless to say...It totally disrupted my peace, quiet, and Sleep😱

Great staff

No

Disappointed with a hotel with many floors

The hotel

The hallway and the room had a mildew smell. In the room it was obvious that there was a water damage on the ceiling and then it was covered by adding wall color on top of it. This just caused my mold sensitivities to flare up. There were some yellow stains on the carpet through out the whole room. Do not recommend. I am shocked how this place runs under Hilton.

The shuttle left before they said it would. But the property is nice.

Such amazing service

Feels nice and luxurious. Quiet and peaceful.

When we finally got our keys, we were assigned the farthest room possible despite having four pieces of luggage and two car seats. No assistance was offered, making the long trek to the room exhausting, especially after a frustrating check-in process. The room itself was a major letdown—it had a strong moldy smell that made it feel unclean and uncomfortable. Given the Hilton brand’s reputation, we expected a much better experience, but this stay fell far below expectations. I would not recommend this hotel unless significant improvements are made in customer service, room maintenance, and overall hospitality.

Close to the airport and they are good with checking people in and out at odd hours

It worked

What I didn’t like was that the shower temperature didn’t work, which made it difficult to enjoy the visit. Told management about issue, they said they could not reduce my price.

The lobby had some type of fashion party and the music was so load it was difficult to check in. Had to walk to the front desk 3 times because the keys wouldn’t work.

My only note is that the Airport Shuttle services several hotels in the area. It comes by every half hour (even though the site says they're minutes from the airport).

The room was very clean! 😀

I are at the bar restaurant for dinner, which was overall pretty good. I personally will choose to stay at a different hotel next time I fly into Dallas, which is on a monthly basis.

Nice property convenient friendly staff

The staff was very nice! Front desk Randy, Jonathan, & Lena were very welcoming and held great conversation. The rooms were clean and housekeeping made sure of that. They also made sure to supply us with water and cookies any time we asked. My family appreciates you ALL and we will definitely be back.

Great

When I got to the hotel the room I had reserved was not available. I had to go through 2 different rooms to get something close to what I had reserved. The front desk was very nice and the rooms were clean.

The staff at this property are just outstanding. From the front desk to housekeeping, and in particular Erica in the restaurant, the people who work at Doubletree DFW North make this my favorite place to stay in Dallas.

Very outdated. Carpet had a smell.

Unfortunately the customer service of both Hotels.com and this facility were very poor. We were stuck in Dallas due to a snowstorm. While attempting to book the hotel, the app stopped working and did not initially provide me with my confirmation. I thought the booking did not go through and went and made another reservation. However, I was charged both. I attempted to resolve this with the hotel staff who told me they would inform their manager. I received no follow up. I attempted to message the property and address it through Hotels.com. Being stranded while traveling is already scary. But to consider that these types of entities will take the chance to gouge every penny they can get is even more unsettling.

It was clean but the elevators were broken the entire weekend

Nice

.