Candlewood Suites DFW Airport North - Irving by IHG

The rooms were like little apartments. Close to the airport with shuttle service. Clean, modern. We could hear everything. There was a dog barking next door, cleaning service workers just down the hall, loud music in the hallway.

Did not eat did not have a shower curtain

Good

Great rooms, comfortable, large kitchen setup, friendly staff. The shuttle was not working, but they did set us up with a complimentary Lyft to remedy the situation.

Location also service were good. Everything was ok.

Clean room and good shuttle service

They advertise that they offer free area shuttle, however when I requested a ride to the nearest fast food establishment, which was a eight minute walk from the hotel, I was told that they only offered airport shuttle. So their website needs to be updated. Due to the heat outside I had to pay for an Uber to get some food. The staff was very accommodating and addressed any issues that I had. The last night I was there the AC in my room kept going up and once it reached 75 it was too hot for me in the room so I bought it to the attention of the staff and I was switched to a different room. The room they gave me was much cooler however a couple in the room next to me got into a very heated argument at last it for at least a couple of hours! Raised voices and slamming doors at one in the morning, so my sleep was disturbed. And then in the morning when I went to wait for the requested airport shuttle, I was told that the airport shuttle was out of commission. However, they were kind enough to order a Lyft for me, free of charge. Although the staff was very accommodating, I do not plan to stay at this hotel again.

Wonderful amenities and perfect location. No bar or food items to purchase. No emergency kit for lost luggage visitors.

Wonderful amenities and perfect location. No bar or food items to purchase. No emergency kit for lost luggage visitors.

Very good

There was no breakfast There was a very large flying cockroach on the wall when I walked in. I killed it and there was no further problems. The room was very clean.

Exceptional

There was no breakfast There was a very large flying cockroach on the wall when I walked in. I killed it and there was no further problems. The room was very clean.

Exceptional

Pleasant

Great stay, great room and wonderful staff

Very good

Very good

Exceptional

Good

Exceptional

Very good

Very clean, comfortable bedding, exceptional customer service. Reliable shuttle to/from airport.

Everything Did not receive 4am wake up call

The room was well designed and very inviting. N/A

N/A

Did not receive 4am wake up call

Front Desk was very helpful

Convenient

Convenient

Very clean, quiet

There was no food nearby other than a burger joint at a gas station. No sidewalks to access the burger place. Lack of accessible food after a long day of aborted travel.

There was no food nearby other than a burger joint at a gas station. No sidewalks to access the burger place. Lack of accessible food after a long day of aborted travel.

Superb

Friendly, clean, comfortable, free airport shuttle. We will stay again!

Friendly, clean, comfortable, free airport shuttle. We will stay again!

Solid airport hotel. Breakfast is not included but there is great 24 hour coffee and a free shuttle to DFW.

Superb

No

Quiet, clean and friendly staff.

Only stayed for 6 hours between flight issues, but blown away by the value for a suite. Best hotel bed ever! Nothing. Was all great.

Best hotel bed ever! Nothing. Was all great.

The location- room was clean Staff seemed not to know procedures my partner was locked out of our room Twice: went to front desk to alert them- took two further unsuccessful attempts to get in with two different electronic keys issued. Finally the desk clerk got my partner back into the room with Master key. She had to stay in room until check out. And the tv was missing the remote.

Convenient to the parking spot Room was just ok Staff did not speak English very well hard to communicate!

The receptionist was especially helpful when I needed assistance with my phone. Also, the establishment was noticeably clean and organized.

Everything was good, average for price.

Was woken up during the night with someone smoking in the room next to me

We stayed one night, the room was clean and the staff were very friendly.

When telling the front, the males really didn't understand English.

Everything was going good until I came out 2nd morning and my window was busted out of my truck which caused me to miss my training class.

When I walked in the entry, there was rust in the doorway & the lobby was stale and smelled like weed.The staff at the front desk wasn't professional & wasn't very knowledgeable. I was on 3rd floor & pushed 2&3 so people wouldnt know what floor I was on.

The cleanliness of the facility and peacefulness They didn't give you a complimentary water bottle for your stay like most hotel..

Cleanliness Asked for a wake up call and it came late

Close to the airport, friendly staff, shuttle service to and from airport. and clean. N/A

Great shuttle to airport, the driver was amazing. Beds were comfortable and staff was friendly and helpful. Nothing!

They double charged us for the rooms. I booked two rooms through booking.com five minutes before we went to Candlewood suites, and then when we checked in, they said that they needed our card for incidentals and to charge us for the room because we didn’t get charged yet. Even thoughbooking.com says it was charged. So they went ahead, the lady behind the desk, and charged us for the rooms again. The next day we now have two charges on our credit card. We called Candlewood suites and talked to the manager, they were rude and told us that they did not do anything wrong and they’re not going to credit the funds. We had to get our credit card involved, and the credit card fraud investigator contacted Candlewood suites, and then Candlewood suites credited us the money back. It’s a scam and we’re really not happy with Candlewood suites. We will share this insight with anybody that ask so they don’t get scammed as well at this hotel.

Room overall appeared clean but the room had an odd stench. The room across was very noisy throughout the night. I booked that room for a red eye flight and the neighbor across the hall was noisy and the smell of weed crept out into the hallway. It felt unsafe as a solo female traveler.

Dirty

Clean and nearby location to the airport Very basic , nothing in the area

Good spot close to airport. Great for long layover

Beautiful facility, Very helpful Shuttle Driver. Check in was the worst that I have seen in 65 years of traveling. The Indian General Manager took about 20 minutes for each person checking bin. She was on the phone to someone off site and kept videoing her house computer and talking to the off site person. I'm not normally critical of Indians as I have visited India about 20 times over the years. She seemed to give the impression that each guest was a severe risk of fraud and she had to double document everything. I will never darken this hotels cdoorwayb again.

Hotel is about 5-10 minutes from DFW. Shuttle service is provided for airport pick up and drop offs.

The workers and it smelled bad we ended up leaving and staying at a new hotel for our stay

Convenient location and impeccably clean and well run A bit pricey

In terms of proximity to the airport, it was outstanding. Easy access for a quick overnight stay. There was not realistic access to restaurants off-property--even delivery was a little problematic.

This property is well located. The staff were very friendly and the hotel is well located. It is a little dated.

They smoked cigarettes and Marijuana in the hotel. The shower did not work and I was unable to stay or I risked lossing my job.

Nothing

Had a very short stay here due to flight cancellation. Arrived at 10:30 pm and had to leave on a 4 am shuttle to the airport. Flight wasn't until 7 am but 5 and 6 am shuttles were already booked. Room was okay. One side of bed was so closed to wall that getting in and out was impossible . Crawling into bed from opposite side was the only way.

Location, quality, price

The room was excellent with a full kitchen! Staff are great!

Convenient to airport. Great room, Very friendly staff.

Friendly Staff - Prompt courteous Shuttle from and to the Airport

When we walked in the hotel lobby smell of weed was incredibly strong it made you nauseous. Their key card machine was broken so after waiting for 10-15 min we were finally escorted to our room to be let in. We go to sleep just to be called and woke up on our room phone at 11pm in the night for them to let us know our keys are ready. The next morning we found a dirty thong and dry shampoo can peeking out from under our bed. Will not be going back.

When we walked in the hotel lobby smell of weed was incredibly strong it made you nauseous. Their key card machine was broken so after waiting for 10-15 min we were finally escorted to our room to be let in. We go to sleep just to be called and woke up on our room phone at 11pm in the night for them to let us know our keys are ready. The next morning we found a dirty thong and dry shampoo can peeking out from under our bed. Will not be going back.

Carpet was dirty and the chair was as well. Staff and driver was very nice

Carpet was dirty and the chair was as well. Staff and driver was very nice

The staff were wonderful , the room was clean and comfortable. The only downside was the hot water was warm at best, couldn’t get it hot enough to use the bath tub

The staff were wonderful , the room was clean and comfortable. The only downside was the hot water was warm at best, couldn’t get it hot enough to use the bath tub

The room was clean and smelled nice. The air conditioning works really well. Everything that I wanted and more. Thanks you!

The room was clean and smelled nice. The air conditioning works really well. Everything that I wanted and more. Thanks you!

Amazing

Amazing

Clean. Friendly staff. Kind of bare bones, maybe not 3 stars. 2.5

Clean. Friendly staff. Kind of bare bones, maybe not 3 stars. 2.5

I booked this hotel as I was boarding a flight from Belize to my home state of ND and because of delays knew I’d miss the last flight of the day from Dallas. Halfway during the flight we learned the Dallas airport didn’t have room for more planes so they diverted us to New Orleans instead. I called the hotel directly as soon as we landed and they would NOT cancel my reservation. I think in light of all the travel disruptions from Winter Storm Fern, and the fact I booked the hotel only hours beforehand, they should have made an exception to their policy!

I booked this hotel as I was boarding a flight from Belize to my home state of ND and because of delays knew I’d miss the last flight of the day from Dallas. Halfway during the flight we learned the Dallas airport didn’t have room for more planes so they diverted us to New Orleans instead. I called the hotel directly as soon as we landed and they would NOT cancel my reservation. I think in light of all the travel disruptions from Winter Storm Fern, and the fact I booked the hotel only hours beforehand, they should have made an exception to their policy!

Great hotel

Great hotel

Very good hotel. Thick glass on the windows so you aren’t bothered by the light rail and airport noises. My only concern is that the second lock in my room was busted. The primary lock (deadbolt) worked fine. However some customers might be very concerned at this.

Very good hotel. Thick glass on the windows so you aren’t bothered by the light rail and airport noises. My only concern is that the second lock in my room was busted. The primary lock (deadbolt) worked fine. However some customers might be very concerned at this.

Fire alarm went off at 10;30 pm, someone smoking pot on floor!

Fire alarm went off at 10;30 pm, someone smoking pot on floor!

The sheets were stained. The bed was lumpy.

The sheets were stained. The bed was lumpy.

Everything was perfect like a home away from home

Everything was perfect like a home away from home

Great room

Great room

Checked in at almost midnight. Front desk clerk was helpful and friendly. Also airport shuttle was very convenient.

Checked in at almost midnight. Front desk clerk was helpful and friendly. Also airport shuttle was very convenient.

Good value for the business traveler. Just beware of the ditch between the hotel and the nearby Whataburger, it is just slightly too wide to jump across.

Good value for the business traveler. Just beware of the ditch between the hotel and the nearby Whataburger, it is just slightly too wide to jump across.

I will start at the first night. Although it was an extended stay and had a kitchen, there were no wine glasses or Corkscrew for us to use. My husband and I ended up ordering one when we ordered groceries as there are no restaurants nearby. After dinner we wanted to play a dice game and it was only one chair in the room. When we ask for the second chair, we were told they didn't have one, but yet the worker the next day offered us a second share for a room as we were staying there for a few days. I could hear the people in the Next Room and it just was not ideal for us.

I will start at the first night. Although it was an extended stay and had a kitchen, there were no wine glasses or Corkscrew for us to use. My husband and I ended up ordering one when we ordered groceries as there are no restaurants nearby. After dinner we wanted to play a dice game and it was only one chair in the room. When we ask for the second chair, we were told they didn't have one, but yet the worker the next day offered us a second share for a room as we were staying there for a few days. I could hear the people in the Next Room and it just was not ideal for us.

Impeccable bathroom Nice staff

Impeccable bathroom Nice staff

Friendly professional staff, wi-fi, airport shuttle.

Friendly professional staff, wi-fi, airport shuttle.

Airport shuttle only goes once an hour at the top of the hour....not real convenient. I ordered an UBER

Airport shuttle only goes once an hour at the top of the hour....not real convenient. I ordered an UBER

Nice room, clean, nice hotel, clerk at check very helpful and great personality!

Nice room, clean, nice hotel, clerk at check very helpful and great personality!

Upon arrival, she was rude about situation. Our room was basic at best, heat / air didn’t function properly and there was an annoying buzzing sound in hall that happened every 10-15 minutes throughout the night. Shuttle service next morning took us to terminal she said was not an option…which was great but confusing! Back to first sentence…Do not stay here!

Upon arrival, she was rude about situation. Our room was basic at best, heat / air didn’t function properly and there was an annoying buzzing sound in hall that happened every 10-15 minutes throughout the night. Shuttle service next morning took us to terminal she said was not an option…which was great but confusing! Back to first sentence…Do not stay here!

Advertised airport shuttle. Sent instructions to call the hotel from the baggage claim. We were told the shuttle DOES NOT pick up at C CONCOURSE and bag claim is OUTSIDE the airport sterile area. Had to spend $50 on a taxi. Staff said not their problem. If you are in Dallas overnight, find somewhere else to stay.

Advertised airport shuttle. Sent instructions to call the hotel from the baggage claim. We were told the shuttle DOES NOT pick up at C CONCOURSE and bag claim is OUTSIDE the airport sterile area. Had to spend $50 on a taxi. Staff said not their problem. If you are in Dallas overnight, find somewhere else to stay.

I booked this hotel because I had previously stayed here. It’s proximity to the airport is a big advantage during holiday traveling. I stayed in a room with a king size bed. I was slightly disappointed in the overall upkeep of the hotel. It smelled of mildew and marijuana down the hall of the first floor. The bathrooms need to be upgraded. I appreciated the kitchen in our room. The beds were comfy, but some of our pillow caes had stains on them. Not sure if it was makeup or rust. Not sure If stay here again. But if you need a safe hotel to stay in before and after your flight, this is one you could park/shuttle to and from.

I booked this hotel because I had previously stayed here. It’s proximity to the airport is a big advantage during holiday traveling. I stayed in a room with a king size bed. I was slightly disappointed in the overall upkeep of the hotel. It smelled of mildew and marijuana down the hall of the first floor. The bathrooms need to be upgraded. I appreciated the kitchen in our room. The beds were comfy, but some of our pillow caes had stains on them. Not sure if it was makeup or rust. Not sure If stay here again. But if you need a safe hotel to stay in before and after your flight, this is one you could park/shuttle to and from.

Friendly staff.

Friendly staff.

Staff was fun and friendly! Room was fantastic as well and way more spacious than I was expecting

Staff was fun and friendly! Room was fantastic as well and way more spacious than I was expecting

I know the hotel was near the airport, but the noise coming from my window was noisy especially in the evening. When I booked the room I did request a room on the quieter side of the hotel. I'm not sure if the staff read it. Other than that it was a good stay. The suite was fully equipped. I would book again with this hotel chain but further from the airport.

I know the hotel was near the airport, but the noise coming from my window was noisy especially in the evening. When I booked the room I did request a room on the quieter side of the hotel. I'm not sure if the staff read it. Other than that it was a good stay. The suite was fully equipped. I would book again with this hotel chain but further from the airport.

About what you would expect for the price. Nice and clean but nothing fancy.

About what you would expect for the price. Nice and clean but nothing fancy.

The chair in the room was all stained and nasty looking.

The chair in the room was all stained and nasty looking.

Room spotless

Room spotless

Friendly staff and airport shuttle is free just 2 miles from the airport

Friendly staff and airport shuttle is free just 2 miles from the airport

Very Good Stay. Simple, Easy, And clean

Very Good Stay. Simple, Easy, And clean

Great

Great

Room was clean and staff was kind, airport transportation made it even better. Our flight was delayed 12 hours. This was a nearby hotel that offered free transportation. The transportation alone was worth the price of the room. The only negative is no on sight dining.

Room was clean and staff was kind, airport transportation made it even better. Our flight was delayed 12 hours. This was a nearby hotel that offered free transportation. The transportation alone was worth the price of the room. The only negative is no on sight dining.

Staff was busy speaking on the phone while checking me in, interested in answering my questions. On checkout early in the morning, staff kept disappearing, wasn't sure if I had to let them know is I was checking out but after waiting for a bit and calling out for some assistance I just left.

Staff was busy speaking on the phone while checking me in, interested in answering my questions. On checkout early in the morning, staff kept disappearing, wasn't sure if I had to let them know is I was checking out but after waiting for a bit and calling out for some assistance I just left.

Short stay but clean room close to airport made flight

Short stay but clean room close to airport made flight

Easy for quick airport travel

Easy for quick airport travel

Yes

Yes

Nice place! Close to airport! Provided shuttle

Nice place! Close to airport! Provided shuttle

Clean quiet room courteous staff.

Clean quiet room courteous staff.

Calling the hotel after booking, I was on hold 15 minutes before anyone answered. The person answering was curt almost rude. The shuttle experience was very taxing. We had to wait 40 minutes for it to arrive and then we drove around the airport terminals another 30 minutes. Check in was slow. The suite was nice and clean. The bathroom was nice and the bed comfortable.

Calling the hotel after booking, I was on hold 15 minutes before anyone answered. The person answering was curt almost rude. The shuttle experience was very taxing. We had to wait 40 minutes for it to arrive and then we drove around the airport terminals another 30 minutes. Check in was slow. The suite was nice and clean. The bathroom was nice and the bed comfortable.

Sheets had stains on them, front desk staff just came up with excuses and was not helpful at all, and none of the housekeepers spoke English so they weren’t helpful either!

Sheets had stains on them, front desk staff just came up with excuses and was not helpful at all, and none of the housekeepers spoke English so they weren’t helpful either!

Nice Room

Nice Room

Airport shuttle was punctual, they drop at Comfort Inn too so make sure you pay attention. It was late and they dropped me at the wrong hotel and had to come back. Clean room, comfortable, kitchenette and full fridge. Shuttle back to airport next day was convenient and free.

Airport shuttle was punctual, they drop at Comfort Inn too so make sure you pay attention. It was late and they dropped me at the wrong hotel and had to come back. Clean room, comfortable, kitchenette and full fridge. Shuttle back to airport next day was convenient and free.

The airport shuttle service was excellent .

The airport shuttle service was excellent .

Excellent staff, incredibly clean rooms. Great price point. Absolutely would stay again

Excellent staff, incredibly clean rooms. Great price point. Absolutely would stay again

Great stop over

Great stop over

Our sheets were stained!!!

Our sheets were stained!!!

The rooms were clean, the staff is friendly, and they even offer shuttles to the hotel for free.

The rooms were clean, the staff is friendly, and they even offer shuttles to the hotel for free.

Both my windows were unlocked to my room, which was a little risky being on the second floor, and there was access on a pathway under the windows. I had to lock them. Luckily, I checked all the windows. Both windows were not locked. I think I was double charged Expedia charge me and the front desk click could find no payment and charged me as well.

Both my windows were unlocked to my room, which was a little risky being on the second floor, and there was access on a pathway under the windows. I had to lock them. Luckily, I checked all the windows. Both windows were not locked. I think I was double charged Expedia charge me and the front desk click could find no payment and charged me as well.

When I first got there they put me in a room that I learned was not to be rented out because it was under renovation. So my first impression wasn't so good. However, they did put me in a really nice room and everything went well from there.

When I first got there they put me in a room that I learned was not to be rented out because it was under renovation. So my first impression wasn't so good. However, they did put me in a really nice room and everything went well from there.

Staff was so kind!!

Staff was so kind!!

Took 10 minutes, very good. Very clean room. No restaurants around the hotel that was very bad, no coffee in the lobby again very bad. Over all I will not stay there anymore, I took food from a truck near by.

Took 10 minutes, very good. Very clean room. No restaurants around the hotel that was very bad, no coffee in the lobby again very bad. Over all I will not stay there anymore, I took food from a truck near by.

Nice place. Great shuttle service

Nice place. Great shuttle service

The property was great, amazing rooms, and staff.

The property was great, amazing rooms, and staff.

To hot

To hot

Thanks

Thanks

Shuttle service was overly confusing. Driver had poor communication skills and did not inform passengers of plan or announce plan

Shuttle service was overly confusing. Driver had poor communication skills and did not inform passengers of plan or announce plan

The airport shuttle quits at 11 and only runs on the hour. For a hotel 10 min from airport this is absurd. 24 hours and every 15-30 min or on demand in between 11-5. Not very convenient.

The airport shuttle quits at 11 and only runs on the hour. For a hotel 10 min from airport this is absurd. 24 hours and every 15-30 min or on demand in between 11-5. Not very convenient.

The property location was ideal as I had an unexpected layover from a delayed AA flight. The lady at the hotel reception was extremely helpful in finding me a shop that was open for me to purchase basics. The property advertises free transfers from the airport but unfortunately was not able to pick up due to construction in the terminal I landed in, but that was not made clear. They organised free drop off on departure.

The property location was ideal as I had an unexpected layover from a delayed AA flight. The lady at the hotel reception was extremely helpful in finding me a shop that was open for me to purchase basics. The property advertises free transfers from the airport but unfortunately was not able to pick up due to construction in the terminal I landed in, but that was not made clear. They organised free drop off on departure.

Close proximity to the DFW airport and also free tea and coffee

Close proximity to the DFW airport and also free tea and coffee

Was nice and quick for a layover

Was nice and quick for a layover

I couldn’t stay there

I couldn’t stay there

I was checked in a room that was 80 degrees with a fan blowing as if the air conditioner was not working. He switched me to another room and it was the same thing. It was 90 degrees outside! Finally, the third room had an air conditioner that worked.

I was checked in a room that was 80 degrees with a fan blowing as if the air conditioner was not working. He switched me to another room and it was the same thing. It was 90 degrees outside! Finally, the third room had an air conditioner that worked.

Love it.

Love it.

Nice overnight stay for travel

Nice overnight stay for travel

Very clean and quiet. Close to the airport. Only issue was a weird scent, that can be because the building is old.

Very clean and quiet. Close to the airport. Only issue was a weird scent, that can be because the building is old.

shuttle to airport was extremely limited. It was the main reason that I booked this place and ended up having to Uber to DFW as shuttle was full.

shuttle to airport was extremely limited. It was the main reason that I booked this place and ended up having to Uber to DFW as shuttle was full.

Quick overnight due to cancelled flight. Hallway to room was kinda motel like. Smelled a bit. The room wasn't bad for the rate. Clean. Bed kinda soft and the room design wasn't bad at all based on the hallway getting to it. Pria at front desk was sweet. Free laundry and the gym was actually better than the one at the hotel I stayed at that week. So, a quick stay--cool. I ordered food from an Italian spot (Politano) that delivered, left the food at the door and was surprisingly not bad at all!!!!

Quick overnight due to cancelled flight. Hallway to room was kinda motel like. Smelled a bit. The room wasn't bad for the rate. Clean. Bed kinda soft and the room design wasn't bad at all based on the hallway getting to it. Pria at front desk was sweet. Free laundry and the gym was actually better than the one at the hotel I stayed at that week. So, a quick stay--cool. I ordered food from an Italian spot (Politano) that delivered, left the food at the door and was surprisingly not bad at all!!!!

It was nice. Everything clean. Customer service was pleasant. The only problem I had was other loud patrons of the hotel with their kids slamming the doors, talking loud, kept coming in the hallway, doing what who knows. That’s the only thing. Room was nice, service was nice.

It was nice. Everything clean. Customer service was pleasant. The only problem I had was other loud patrons of the hotel with their kids slamming the doors, talking loud, kept coming in the hallway, doing what who knows. That’s the only thing. Room was nice, service was nice.

Unfortunately, the first room that they gave me had already been slept in so I had to get another

Unfortunately, the first room that they gave me had already been slept in so I had to get another

Only learned after booking that hotel shuttle from airport would be 30-40 minutes. Shuttle driver drove dangerously fast on return trip to airport. Rail/Airport tram route is along the rear-facing rooms and is noisy and runs frequently. Grout was missing from floor tiles in bathroom and tiles were loose and were sticking up about a quarter inch with exposed edges.

Only learned after booking that hotel shuttle from airport would be 30-40 minutes. Shuttle driver drove dangerously fast on return trip to airport. Rail/Airport tram route is along the rear-facing rooms and is noisy and runs frequently. Grout was missing from floor tiles in bathroom and tiles were loose and were sticking up about a quarter inch with exposed edges.

Two frustrations: couldn't get them on the phone while I was at the airport to inquire about a shuttle (that is the advertised procedure) and it was a fairly annoying that shuttle space is limited going to the airport and you have to sign up ahead of time- a process that was not advertised. By the time I got checked in there were no more shuttle spaces.This meant I had a cab ride there and a Lyft ride back to the airport. I was already there because my flight had been cancelled and in addition to the unexpected expense of a hotel stay I had another one tagged on to go 3 miles each direction.

Two frustrations: couldn't get them on the phone while I was at the airport to inquire about a shuttle (that is the advertised procedure) and it was a fairly annoying that shuttle space is limited going to the airport and you have to sign up ahead of time- a process that was not advertised. By the time I got checked in there were no more shuttle spaces.This meant I had a cab ride there and a Lyft ride back to the airport. I was already there because my flight had been cancelled and in addition to the unexpected expense of a hotel stay I had another one tagged on to go 3 miles each direction.

the Shuttle service was horrible. Driver was doing over 80. jerking vehicle on turns. absolutely unprofessional

the Shuttle service was horrible. Driver was doing over 80. jerking vehicle on turns. absolutely unprofessional

Great stay

Great stay

Check in seemed to take forever a d the guy was not friendly.

Check in seemed to take forever a d the guy was not friendly.

The staff were helpful and friendly. I appreciated the staff member moved me from my first room where the AC didn't work to another room. I was grateful

The staff were helpful and friendly. I appreciated the staff member moved me from my first room where the AC didn't work to another room. I was grateful

The desk personnel were totally professional & did everything in their power to accommodate me, unfortunately, upon arrival for what would amount to a four hour stay to shower and sleep before flying out for a connecting flight, I was given two separate rooms, neither which had a functioning AC unit. I was forced to cancel my reservation and take an Uber to a second location. Also, the first room provided to me had several used water bottles in the garbage can.

The desk personnel were totally professional & did everything in their power to accommodate me, unfortunately, upon arrival for what would amount to a four hour stay to shower and sleep before flying out for a connecting flight, I was given two separate rooms, neither which had a functioning AC unit. I was forced to cancel my reservation and take an Uber to a second location. Also, the first room provided to me had several used water bottles in the garbage can.

Very convenient for a stop over while traveling through the DFW airport

Very convenient for a stop over while traveling through the DFW airport

Very clean and quiet. I was able to walk and find a bite to eat, not very far away. Lots of delivery options in the lobby. Top notch shuttle service! Driver was fantastic and friendly! Comfy and cozy bed.

Very clean and quiet. I was able to walk and find a bite to eat, not very far away. Lots of delivery options in the lobby. Top notch shuttle service! Driver was fantastic and friendly! Comfy and cozy bed.

Would stay again

Would stay again

The only improvement I would suggest is the comfort of the bed and there is no hot breakfast offered.

The only improvement I would suggest is the comfort of the bed and there is no hot breakfast offered.

This is not a standard Candlewood hotel it is definitely privately owned. No breakfast, shower curtain cut short water spilled out everywhere and sheets were stained. I had to have room changed 3 times. The elevator broke as soon as I checked in & I was on 3rd floor. The only good thing was the location was 5 mins from the airport.

This is not a standard Candlewood hotel it is definitely privately owned. No breakfast, shower curtain cut short water spilled out everywhere and sheets were stained. I had to have room changed 3 times. The elevator broke as soon as I checked in & I was on 3rd floor. The only good thing was the location was 5 mins from the airport.

This is a comfortable and pleasant hotel. The staff were all helpful, and the room was great. Breakfast in the morning would have been useful, but it has everything else. I would certainly stay there again.

This is a comfortable and pleasant hotel. The staff were all helpful, and the room was great. Breakfast in the morning would have been useful, but it has everything else. I would certainly stay there again.

There was no room available.

There was no room available.

The room looked clean but there was blood on the comforter, stains on the walls, and hair all over the bathroom floor. Plus, the chair was broken. I do NOT recommend

This was the nicest/cleanest Candlewood I’ve ever been in. I travel for a living and Candlewood’s are always hit or miss. This one was a hit. The only downside is there isn’t much around that is walkable but as far as the hotel it was very nice.

The room was very small not as the picture posted no sitting area to eat

The shuttle picked me up from the airport

It was a very nice clean property. Check in was horribly slow. I could not control the temperature in my room. Turned on the heat in the middle of summer hoping to get it above 65°. No success.

I did not complain. I suspect they were there on a government program. I am all for helping the ones in need .

very clean and i felt safe.

the rooms are very clean and the staff was nice, my room did not smell are had any odor, the only complaint I have is the rail train noise

It was very nice place!

Even though this was set up as a short-term stay place, and I only stayed for one night, the staff was very friendly, greeted me and helped me with any questions I had. If I'm in the area again, I know where I will be staying!

Ac was broke and my employee got offered a fan when it was 90 degrees out..... Friendly staff though, not there fault.

I arrive late to the hotel. A hotel airport shuttle was advertised, but not available. The air conditioner in my room was nonfunctioning. Hotel staff unhelpful to solve any of these problems. AVOID THIS HOTEL if it all possible.

Clean and friendly staff

Basic hotel, but very clean. Bed was very comfortable. Free shuttle to the airport is a plus.

Everything was great.

The hotel was clean and a great location to the airport. What I did not like is the shuttle to the airport the air conditioner was leaking on us. The shuttle also stopped at another property. When we returned , I called for the shuttle to pick us up and was informed that the terminal we were at they didn't pick up at that terminal. So we would've had to take the tram to a whole other building, so we called an ubber instead.

Last minute decision we made it work

exceeded my expectations. The back of the hotel grass needed maintenance.

Our first room had stains on the sheets, notified the front desk and they immediately gave us a new room and also went to ya or care of the room that we previously had, great customer service, comfortable bed, and good breakfast.

We chose this hotel for an overnight stay because it was close to the airport and we had an early flight the next morning.

The room was very homey, very comfortable, abd very clean

The cleanest

The front desk agent was amazing. He was super nice and accommodating. I would definitely book here again

The even have fresh ground coffee bean coffee in the lobby!!

Cleanliness and spacious

Our flight got delayed and we had to book a room for the night. They were accommodating, friendly, and booking a shuttle to the airport w as s super easy!

Clean. Service at from desk was just ok.

Friendly staff, clean room, airport shuttle, all met or exceeded our expectations.

This place probably deserves a better rating than I am giving it. It was clean, quiet, and comfortable. That being said, I was not happy with my stay. Upon check in, I reserved a spot on the 9am airport shuttle for the next day. After carrying our bags to the room, we decided that the 8 am shuttle would be better. I went back to the lobby and changed our reservation to the earlier shuttle. The next morning, we discovered that the desk attendant did not schedule us for ANY shuttle, and they were all full by then, forcing me to use Uber to get to the airport on time. The complimentary airport shuttle was the only reason I booked with Candlewood to begin with so, needless to say, I was very disappointed. The hotel was great. The front desk help was not. I won’t make the same mistake again.

Just a lil old and bit thin on the walls.

It was a nice hotel very luxurious

Everything was amazing other than our coffee maker in the room didn’t work so we had to use the one in the lobby.

Very nice hotel for price. I do not advise trying to use airport shuttle. Never showed up after lady saying 30 minutes,spent $45 on cab. Got to room, same lady put me down for 5am shuttle, got to lobby at 4:45, was not on shuttle list and was full. $35 more for uber. Made an already cancelled flight day extremley worse. Spend your money elsewhere. Every other hotel in area had shuttles running.

Little airplane noise for a hotel so close to the airport. Set back from the nearby freeway and room faced toward the airport, not toward the freeway, so no freeway noise either. Comfortable room with a full-size refrigerator in the kitchen. Very convenient shuttle to the airport.

Hotel is always clean. Front staff is professional and polite. The shuttle to and from the airport is very convenient and on time.

No AC. Thermostat had no batteries and they had no batteries to give to make it work. Gave a fan that I am certain was years and years old with the thickest layer of filth cover. Took pics sent to management zero response.

Hotel was convenient to airport and very nice staff. Hotel and room was very clean and would definitely recommend

Loved it. Nice hotel room

Die Not have a good experience with pick up

The staff were friendly and accommodating; they let us have a late checkout of 2pm which allowed us to visit a park in the morning before our 6pm flight. The room was spacious and comfortable.

Poor airport shuttle, only goes every hour, drives to another hotel before the airport, a 10 minute ride takes 30. Popular times are full due to limited seating. I had to go to DFW 90 minutes before I wanted. Will never stay here again unless this is fixed

Good service.

Great stay as usual.

Very close to all I needed to do including airport

I had seen some very nice looking Candlewood Suites, this is not one of them. Avoid room 222 at all costs. It sits right above the front desk and right next to the elevator. The employees at the front desk were very loquacious, and their conversation emanated upward. This coupled with very loud mechanical elevator noises made for not a peaceful stay. There was an ant in the bed, and a black bug of some sort in the bathroom. Our room was never made up for night two. While the hotel is not necessarily a dump yet, it’s in the fast lane, headed that direction. Walking through the hotel you can see broken items, and things in need of repair. The down arrow on the elevator was pushed in. The North access door is broken on the ground floor and stays propped open, major security issue as non guests could access the building after hours. The check out employee seemed more concerned with talking to a fellow employee, and not wanting to attend to us. There are better hotels around.

The front desk guy was so awesome and helpful,

Only had a few hours to rest between flights. Staff was very helpful and accommodating. Bed was comfortable and room waa clean.

Like staying in a small apartment for the evening. Was so excited that I could make food with a microwave and not be charged. Bed was comfy and everyone was so kind. You get an A + from me!

Great

Airport issue forced us to stay overnight.

very nice

Unfortunately, the shuttle was not operating at normal capacity. Too bad they didn't have a backup plan as morning shuttles were booked.

Nice location

Nice washers & dryers available.

Nice rooms, very clean

Quarto limpo, perto do aeroporto com shutle. Tudo oque eu precisava.

The hotel manager at the time was very helpful!

Excellent

Nothing was offered, even basic water in the fridge. Missing coffee filters. Not staying at this hotel again. The shuttle driver to the airport was also very strange, slamming doors of the vehicle and not receiving any hellos or goodbye & thank you’s.

Nice place. Close to the airport.

Super clean room